Panasonic KX-TG8012BX, KX-TG8021BX, KX-TG8011BX User Manual
TG8011_8021BX(e).book Page 1 Monday, September 29, 2008 1:07 PM
Operating Instructions
Digital Cordless Phone
Model No. KX-TG8011BX
KX-TG8012BX
Digital Cordless Answering System
Model No. KX-TG8021BX
Model shown is KX-TG8011.
This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
Please read these operating instructions before using the unit and save
them for future reference.
TG8011_8021BX(e).book Page 2 Monday, September 29, 2008 1:07 PM
Table of Contents
Introduction
Product information . . . . . . . . . . . . . . . 3
Accessory information. . . . . . . . . . . . . 4
For your safety . . . . . . . . . . . . . . . . . . 6
Important safety instructions . . . . . . . . 7
For best performance . . . . . . . . . . . . . 7
Preparation
Controls. . . . . . . . . . . . . . . . . . . . . . . . 9
Display. . . . . . . . . . . . . . . . . . . . . . . . 10
Connections . . . . . . . . . . . . . . . . . . . 12
Battery installation and replacement . 13
Battery charge . . . . . . . . . . . . . . . . . . 13
Screen saver mode . . . . . . . . . . . . . . 14
Wall mounting . . . . . . . . . . . . . . . . . . 14
Symbols used in these operating
instructions . . . . . . . . . . . . . . . . . . . . 15
Turning the power on/off . . . . . . . . . . 15
Setting up the unit before use . . . . . . 15
Remote operation. . . . . . . . . . . . . . . 36
Answering system settings . . . . . . . . 37
Voice Mail Service
Voice mail service. . . . . . . . . . . . . . . 39
Intercom/Locator
Intercom . . . . . . . . . . . . . . . . . . . . . . 40
Transferring calls, conference calls . 40
Handset locator . . . . . . . . . . . . . . . . 41
Useful Information
Character entry. . . . . . . . . . . . . . . . . 42
Error messages . . . . . . . . . . . . . . . . 44
Troubleshooting . . . . . . . . . . . . . . . . 45
Specifications . . . . . . . . . . . . . . . . . . 51
Index
Index. . . . . . . . . . . . . . . . . . . . . . . . . 52
Making/Answering Calls
Making calls. . . . . . . . . . . . . . . . . . . . 17
Answering calls . . . . . . . . . . . . . . . . . 18
Useful features during a call . . . . . . . 18
Key lock. . . . . . . . . . . . . . . . . . . . . . . 19
Phonebook
Handset phonebook . . . . . . . . . . . . . 20
Copying phonebook entries. . . . . . . . 22
Programming
Programmable settings . . . . . . . . . . . 23
Special instructions for programmable
settings . . . . . . . . . . . . . . . . . . . . . . . 26
Registering a unit . . . . . . . . . . . . . . . 28
Caller ID Service
Using Caller ID service . . . . . . . . . . . 31
Caller list . . . . . . . . . . . . . . . . . . . . . . 32
Answering System
Answering system. . . . . . . . . . . . . . . 33
Turning the answering system on/off. 33
Greeting message. . . . . . . . . . . . . . . 34
Listening to messages using the base
unit . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Listening to messages using the
handset . . . . . . . . . . . . . . . . . . . . . . . 35
2
TG8011_8021BX(e).book Page 3 Monday, September 29, 2008 1:07 PM
Introduction
Product information
Thank you for purchasing a Panasonic digital cordless phone.
Important:
L The suffix (BX) in the following model numbers will be omitted in these instructions:
KX-TG8011BX/KX-TG8012BX/KX-TG8021BX
Model composition
KX-TG8011 series
L Model shown is
KX-TG8012.
Model No.
KX-TG8011 KX-TG8011 KX-TGA800 1
KX-TG8012 KX-TG8011 KX-TGA800 2
KX-TG8021
Model No.
KX-TG8021 KX-TG8021 KX-TGA800 1
Base unit Handset
Part No. Part No. Quantity
Base unit Handset
Part No. Part No. Quantity
3
TG8011_8021BX(e).book Page 4 Monday, September 29, 2008 1:07 PM
Introduction
Feature differences
Model No. Answering system
KX-TG8011 – r
KX-TG8012 – r
KX-TG8021 rr
*1 Intercom calls can be made between the handsets.
*2 Intercom calls can be made between the handsets by purchasing and registering
one or more optional handsets (page 5).
Intercom
*1
N ⇔ N
*2
*2
Accessory information
Supplied accessories
Quantity
No. Accessory item/Part number
1 AC adaptor for base unit/PQLV207BX 1 1
2 Telephone line cord 1 1
3 Rechargeable batteries
4 Handset cover
5 Charger — 1
6 AC adaptor for charger/PQLV209BX — 1
*1 See page 5 for replacement battery information.
*2 The handset cover comes attached to the handset.
123456
*2
*1
KX-TG8011
KX-TG8021
24
12
KX-TG8012
4
TG8011_8021BX(e).book Page 5 Monday, September 29, 2008 1:07 PM
Introduction
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
No. Accessory item Model number
1 DECT repeater KX-A272
Replacement battery information:
L Replace batteries only with a nickel metal hydride (Ni-MH) type of battery. This
model requires 2 AAA (R03) batteries for every handset. For best performance, we
recommend using Panasonic rechargeable batteries (Model No. HHR-4MPT).
L Replacement batteries may have a different capacity from that of the supplied
batteries.
Expanding your phone system
You can expand your phone system by
registering optional handsets (6 max.)
to a single base unit.
Handset (optional): KX-TGA800BX
5
TG8011_8021BX(e).book Page 6 Monday, September 29, 2008 1:07 PM
Introduction
Radio waves emitted from this product
For your safety
To prevent severe injury and loss of
life/property, read this section carefully
before using the product to ensure
proper and safe operation of your
product.
WARNING
Power connection
L Use only the power source marked on
the product.
L Do not overload power outlets and
extension cords. This can result in the
risk of fire or electric shock.
L Completely insert the AC adaptor/
power plug into the power outlet.
Failure to do so may cause electric
shock and/or excessive heat resulting
in a fire.
L Regularly remove any dust, etc. from
the AC adaptor/power plug by pulling
it from the power outlet, then wiping
with a dry cloth. Accumulated dust
may cause an insulation defect from
moisture, etc. resulting in a fire.
L Unplug the product from power outlets
if it emits smoke, an abnormal smell,
or makes an unusual noise. These
conditions can cause fire or electric
shock. Confirm that smoke has
stopped emitting and contact an
authorised service centre.
L Never touch the plug with wet hands.
Danger of electric shock exists.
Installation
L To prevent the risk of fire or electrical
shock, do not expose the product to
rain or any type of moisture.
L Do not place or use this product near
automatically controlled devices such
as automatic doors and fire alarms.
may cause such devices to
malfunction resulting in an accident.
Operating safeguards
L Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
L Do not disassemble the product.
L Do not spill liquids (detergents,
cleansers, etc.) onto the telephone
line cord plug, or allow it to become
wet at all. This may cause a fire. If the
telephone line cord plug becomes
wet, immediately pull it from the
telephone wall jack, and do not use.
Medical
L Consult the manufacturer of any
personal medical devices, such as
pacemakers or hearing aids, to
determine if they are adequately
shielded from external RF (radio
frequency) energy. (The product
operates in the frequency range of
1.88 GHz to 1.90 GHz, and the RF
transmission power is 250 mW
(max.).)
L Do not use the product in health care
facilities if any regulations posted in
the area instruct you not to do so.
Hospitals or health care facilities may
be using equipment that could be
sensitive to external RF energy.
CAUTION
Installation and relocation
L Never install telephone wiring during
an electrical storm.
L Never install telephone line jacks in
wet locations unless the jack is
specifically designed for wet
locations.
6
TG8011_8021BX(e).book Page 7 Monday, September 29, 2008 1:07 PM
L Never touch uninsulated telephone
wires or terminals unless the
telephone line has been disconnected
at the network interface.
L Use caution when installing or
modifying telephone lines.
L The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and
is easily accessible.
L This product is unable to make calls
when:
– the handset batteries need
recharging or have failed.
– there is a power failure.
– the key lock feature is turned on.
Battery
L We recommend using the batteries
noted on page 5. USE ONLY
rechargeable Ni-MH batteries AAA
(R03) size.
L Do not mix old and new batteries.
L Do not open or mutilate the batteries.
Released electrolyte from the
batteries is corrosive and may cause
burns or injury to the eyes or skin. The
electrolyte may be toxic if swallowed.
L Exercise care when handling the
batteries. Do not allow conductive
materials such as rings, bracelets or
keys to touch the batteries, otherwise
a short circuit may cause the batteries
and/or the conductive material to
overheat and cause burns.
L Charge the batteries provided with or
identified for use with this product
only, in accordance with the
instructions and limitations specified
in this manual.
L Only use a compatible base unit (or
charger) to charge the batteries. Do
not tamper with the base unit (or
charger). Failure to follow these
instructions may cause the batteries
to swell or explode.
Important safety instructions
When using your product, basic safety
precautions should always be followed
to reduce the risk of fire, electric shock
and injury to persons, including the
following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical
storm. There may be a remote risk of
electric shock from lightning.
3. Do not use the telephone to report a
gas leak in the vicinity of the leak.
4. Use only the power cord and
batteries indicated in this manual. Do
not dispose of batteries in a fire. They
may explode. Check with local codes
for possible special disposal
instructions.
SAVE THESE INSTRUCTIONS
For best performance
Base unit location/avoiding noise
The base unit and other compatible
Panasonic units use radio waves to
communicate with each other.
L For maximum coverage and noise-
free communications, place your base
unit:
– at a convenient, high, and central
location with no obstructions
Introduction
7
TG8011_8021BX(e).book Page 8 Monday, September 29, 2008 1:07 PM
Introduction
between the handset and base unit
in an indoor environment.
– away from electronic appliances
such as TVs, radios, personal
computers, wireless devices or
other phones.
– avoid facing radio frequency
transmitters, such as external
antennas of mobile phone cell
stations (avoid putting the base unit
on a bay window or near a window).
L Coverage and voice quality depends
on the local environmental conditions.
L If the reception for a base unit location
is not satisfactory, move the base unit
to another location for better
reception.
Environment
L Keep the product away from electrical
noise generating devices, such as
fluorescent lamps and motors.
L The product should be kept free from
excessive smoke, dust, high
temperature, and vibration.
L The product should not be exposed to
direct sunlight.
L Do not place heavy objects on the
power cord or top of the product.
L When you leave the product unused
for a long period of time, unplug the
product from the power outlet.
L The product should be kept away from
heat sources such as radiators,
cookers, etc. It should not be placed in
rooms where the temperature is less
than 5 °C or greater than 40 °C. Damp
basements should also be avoided.
L The maximum calling distance may be
shortened when the product is used in
the following places: Near obstacles
such as hills, tunnels, underground,
near metal objects such as wire
fences, etc.
L Operating the product near electrical
appliances may cause interference.
Move away from the electrical
appliances.
Routine care
L Wipe the outer surface of the
product with a soft moist cloth.
L Do not use benzine, thinner, or any
abrasive powder.
Notice for product disposal, transfer,
or return
L This product can store your
private/confidential information. To
protect your privacy/confidentiality, we
recommend that you erase the
information such as phonebook or
caller list entries from the memory
before you dispose of, transfer, or
return the product.
Information on Disposal in other
Countries outside the European
Union
These symbols are only valid in the
European Union. If you wish to discard
these items, please contact your local
authorities or dealer and ask for the
correct method of disposal.
8
L
J
G
M
N
TG8011_8021BX(e).book Page 9 Monday, September 29, 2008 1:07 PM
F {6} (Play)
Controls
Base unit
■ KX-TG8011/KX-TG8012
Message indicator
G {x} (Locator)
H {s} (Answer on)
Answer on indicator
Handset
A
B
A
A Charge contacts
B {x} (Locator)
B
C
D
E
Preparation
H
I
K
Base unit
■ KX-TG8021
ABCD
A Charge contacts
B Speaker
C {■} (Stop)
D {4} (Erase)
E {^} (Volume up)
{V} (Volume down)
{7} (Repeat)
{8} (Skip)
F
O
A Speaker
B Soft keys
C {C} (Talk)
D {s} (Speakerphone)
E Dial keypad
F {R/E}
R: Recall/Flash
E: Alarm shortcut key
G Charge indicator
FGHE
Ringer indicator
H Receiver
I Display
J {ih} (Off/Power)
K Navigator key ({^}/{V}/{<}/{>})
? (Volume: {^}/{V})
L {C/T} (Clear/Mute)
M {INT} (Intercom)
N Microphone
O Charge contacts
9
TG8011_8021BX(e).book Page 10 Monday, September 29, 2008 1:07 PM
Preparation
Using the navigator key
The handset navigator key can be used
to navigate through menus and to select
items shown on the display by pressing
{^}, {V}, {<}, or {>}.
To adjust the receiver or speaker
volume, press {^} to increase the
volume, or press {V} to decrease the
volume repeatedly while talking.
Volume up
{^}
{<}{>}
{V}
Volume down
Soft keys
The handset features 3 soft keys. By
pressing a soft key, you can select the
feature shown directly above it on the
display.
Display
Handset display items
Item Meaning
w Within range of a base
unit
L When flashing:
Handset is searching
for base unit.
(page 47)
Item Meaning
x Handset is accessing
base unit. (intercom,
paging, changing base
unit settings, etc.)
k Handset is on an outside
call.
y Missed call
*1
(page 31)
u L When displayed next
to the battery icon:
Answering system is
*2
on.
(page 33)
L When displayed with
a number: New
messages have been
recorded.
n Answering system is
full.
*2
*2
(page 35)
d Answering system
answers calls with a
greeting message and
caller messages are not
recorded.
*2
(“Caller’s
recording time”, page
38)
1 Battery level
E Alarm is on. (page 26)
d Voice enhancer is set.
(page 19)
z Call privacy mode is on.
(page 19)
~ Ringer volume (page 23)
is off.
f Night mode is on.
(page 27)
[1] Handset number
(standby display setting,
page 24)
-1- Base unit number
(standby display setting,
page 24)
10
TG8011_8021BX(e).book Page 11 Monday, September 29, 2008 1:07 PM
Preparation
Item Meaning
z New voice mail
message received.
*3
(page 39)
L Someone is using the
line.
L Answering system is
being used by another
handset or the base
*2
unit.
*1 Caller ID subscribers only
*2 KX-TG8021
*3 Voice mail subscribers only
Menu icons
When in standby mode, pressing the
middle soft key reveals the handset’s
top-menu. From here you can access
various features and settings.
Icon Feature
j [ Caller List
J [ Ringer Setup
K < Time Settings
I] Answer System
*1
*2
N:Handset Setup
<> Base Unit Setup
|} Display Setup
Soft key icons
Icon Action
U Returns to the previous
screen.
K Displays the menu.
M Accepts the current
selection.
j Displays a previously
dialled phone number.
n Opens the phonebook.
k Displays the phonebook
search menu.
& Turns the key lock feature
off. (page 19)
/ Selects a character entry
mode.
O Stops recording or
playback.
*1
l Inserts a dialling pause.
W Erases the selected item.
( No function
*1 KX-TG8021
*1 KX-TG8011/KX-TG8012
*2 KX-TG8021
11
TG8011_8021BX(e).book Page 12 Monday, September 29, 2008 1:07 PM
Preparation
Note:
Connections
Connect the AC adaptor cord (A) by
pressing the plug firmly (B). Connect
the telephone line cord until it clicks into
the base unit and telephone line jack
(C).
Base unit
L Use only the supplied Panasonic AC
adaptor PQLV207BX.
L Use only the supplied telephone line
cord. Using another telephone line
cord may not allow the unit to work
properly.
L The AC adaptor must remain
connected at all times. (It is normal for
the adaptor to feel warm during use.)
L The AC adaptor should be connected
to a vertically oriented or floormounted AC outlet. Do not connect
the AC adaptor to a ceiling-mounted
AC outlet, as the weight of the adaptor
may cause it to become disconnected.
During a power failure
The unit will not work during a power
failure. We recommend connecting a
corded-type telephone (without AC
adaptor) to the same telephone line or to
the same telephone line jack using a Tadaptor.
C
To telephone
line
(220–240 V AC,
50/60 Hz)
A
B
Hook
Charger
Available for:
KX-TG8012
L Use only the supplied Panasonic AC
adaptor PQLV209BX.
B
A
12
Hooks
(220–240 V AC,
50/60 Hz)
If you subscribe to a DSL/ADSL
service
Please attach a DSL/ADSL filter (contact
your DSL/ADSL provider) to the
telephone line between the base unit
and the telephone line jack in the event
of the following:
– noise is heard during conversations.
– Caller ID features do not function
properly.
To telephone line
DSL/ADSL filter
TG8011_8021BX(e).book Page 13 Monday, September 29, 2008 1:07 PM
Important:
Battery installation and replacement
Important:
L Use the supplied rechargeable
batteries (Part No. HHR-55AAAB).
L When installing the batteries:
– Wipe the battery ends (S, T) with
a dry cloth.
– Avoid touching the battery ends
(S, T) or the unit contacts.
– Confirm correct polarities (S, T).
L When replacing the batteries:
– USE ONLY rechargeable Ni-MH
batteries AAA (R03) size.
– Do NOT use Alkaline/Manganese/
Ni-Cd batteries.
– We recommend using the
Panasonic rechargeable batteries
noted on page 5, 7.
1 Firmly press the notch on the
handset cover and slide it in the
direction of the arrow.
L If the handset does not automatically
turn on after installing/replacing
batteries, press {ih} for about 1
second, or place the handset on the
base unit or charger.
Note:
L When replacing batteries, remove the
old batteries.
Battery charge
Place the handset on the base unit or
charger for about 7 hours before
initial use.
L While charging, “Charging” is
displayed and the charge indicator on
the handset lights up. When the
batteries are fully charged, “Charge
Completed” displays. The charge
indicator stays lit even after the
batteries are fully charged.
Base unit
*1
2 Insert the batteries negative (T)
end first. Close the handset cover.
Preparation
Charger
*2
Rechargeable Ni-MH ONLY
*1 Model shown is KX-TG8011.
*2 KX-TG8012
13
TG8011_8021BX(e).book Page 14 Monday, September 29, 2008 1:07 PM
Preparation
Note:
L It is normal for the handset to feel
warm during charging.
L If you want to use the unit
immediately, charge the batteries for
at least 15 minutes.
L Clean the charge contacts of the
handset, base unit, and charger with a
soft, dry cloth once a month. Clean
more often if the unit is exposed to
grease, dust, or high humidity.
Battery level
Battery icon Battery level
1 High
2 Medium
3 Low
L When flashing:
Needs charging.
L The battery level may not be
displayed correctly after you replace
the batteries. In this case, place the
handset on the base unit or charger
and let it charge for at least 7 hours.
Screen saver mode
The backlight goes dark when on a
call or turns off completely after 1
minute of inactivity if the handset is not
on the base unit or charger.
Activate the handset display again by:
– pressing {<} or {>} when on a call.
– pressing {ih} at all other times.
Wall mounting
Panasonic Ni-MH battery
performance (supplied batteries)
Operation Operating time
In continuous use 14 hours max.
Not in use
(standby)
Note:
L It is normal for batteries not to reach
full capacity at the initial charge.
Maximum battery performance is
reached after a few complete cycles of
charge/discharge (use).
L Actual battery performance depends
on a combination of how often the
handset is in use and how often it is
not in use (standby).
L Even after the handset is fully
charged, the handset can be left on
the base unit or charger without any ill
effect on the batteries.
240 hours
(10 days) max.
14
Base unit
Longer than
20 mm
85 mm
Screws
(Not supplied)
Hook
Space
(6 mm)
TG8011_8021BX(e).book Page 15 Monday, September 29, 2008 1:07 PM
Preparation
Charger
Available for:
KX-TG8012
25.4 mm
Screws
(Not supplied)
Hooks
Space
Longer than
20 mm
(2 mm)
Symbols used in these operating instructions
Symbol Meaning
{} The words in the
brackets indicate button
names on the handset
and base unit.
Example:
Unit keys: {C}, {ih}
i Proceed to the next
operation.
“” The words in quotations
indicate the menu on the
display.
Example:
“Auto Talk”
Symbol Meaning
{V}/{^}:“”Press {V} or {^} to
select the words in
quotations.
Example:
{V}/{^}: “Off”
Turning the power on/off
Power on
Press {ih} for about 1 second.
Power off
Press {ih} for about 2 seconds.
Setting up the unit before use
Display language
You can select “English”, “”, or
“”.
1 K (middle soft key) i N i
M
2 {V}/{^}: “Display Setup” i
M
3 {V}/{^}: “Select Language” i
M
4 {V}/{^}: Select your desired
language. i M i {ih}
Note:
L If you select a language you cannot
read: {ih} i K i N i M
i {V} 2 times i M i
{V} 4 times i M i
{V}/{^}: Select your desired
language. i M i {ih}
15
TG8011_8021BX(e).book Page 16 Monday, September 29, 2008 1:07 PM
Preparation
Dialling mode
If you cannot make calls, change this
setting according to your telephone line
service. The default setting is “Tone”.
“Tone”: For tone dial service.
“Pulse”: For rotary/pulse dial service.
1 K (middle soft key) i < i
M
2 {V}/{^}: “Dial Mode” i M
3 {V}/{^}: Select the desired setting.
i M i {ih}
Date and time
K (middle soft key) i N i
1
M
2 {V}/{^}: “Time Settings” i
M
3 {V}/{^}: “Set Date & Time” i
M
4 Enter the current date, month, and
year.
Example: 15 July, 2008
{1}{5} {0}{7} {0}{8}
5 Enter the current hour and minute.
Example: 15:30
{1}{5} {3}{0}
6 M i {ih}
Note:
L When you select Arabic as the display
language, enter the current year,
month, and date.
L To correct a digit, press {<} or {>} to
move the cursor to the digit, then
make the correction.
L The date and time may be incorrect
after a power failure. In this case, set
the date and time again.
16
TG8011_8021BX(e).book Page 17 Monday, September 29, 2008 1:07 PM
Making/Answering Calls
3 Proceed with the desired operation.
Making calls
1 Lift the handset and dial the phone
number.
L To correct a digit, press {C/T}.
2 {C}
3 When you finish talking, press
{ih} or place the handset on the
base unit or charger.
Using the speakerphone
1 Dial the phone number, and press
{s}.
L Speak alternately with the other
party.
2 When you finish talking, press
{ih}.
Note:
L For best performance, use the
speakerphone in a quiet environment.
L To switch back to the receiver, press
{C}.
Adjusting the receiver or speaker
volume
Press {^} or {V} repeatedly while
talking.
Making a call using the redial list
The last 10 phone numbers dialled are
stored in the redial list (each 24 digits
max.).
1 j (right soft key)
2 {V}/{^}: Select the desired phone
number.
3 {C}
Editing/erasing/storing
1 j (right soft key)
2 {V}/{^}: Select the desired phone
number. i K
■ Editing a number before
calling:
{V}/{^}: “Edit and Call” i
M i Press {<} or {>} to
move the cursor. i Edit the
number. i {C}
■ Erasing a number:
{V}/{^}: Select “Erase” or
“Erase All”. i M i
{V}/{^}: “Yes” i M i
{ih}
■ Storing a number to the
phonebook:
{V}/{^}: “Add Phonebook” i
M i To store the name,
continue from step 3, “Adding
entries”, page 20.
Note:
L When editing:
– To erase a number, place the cursor
on the number, then press {C/T}.
– To insert a number, place the cursor
to the right of where you want to
insert the number, then press the
appropriate dial key.
Pause (for PBX/long distance service
users)
A pause is sometimes required when
making calls using a PBX or long
distance service. When storing a calling
card access number and/or PIN in the
phonebook, a pause is also needed
(page 22).
Example: If you need to dial the line
access number “0” when making outside
calls with a PBX:
1 {0} i l
2 Dial the phone number. i {C}
Note:
L A 3 second pause is inserted each
time l is pressed. Repeat as
needed to create longer pauses.
17
Loading...