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TG5511_6511_6521BX(e).book Page 1 Tuesday, June 8, 2010 9:17 AM
Operating Instructions
Digital Cordless Phone
Model No.
KX-TG5511BX
KX-TG6511BX
KX-TG6512BX
KX-TG6513BX
KX-TG6519BX
Digital Cordless Answering System
Model shown is KX-TG5511.
Model No.
Model shown is KX-TG6511.
KX-TG6521BX
Before initial use, see “Getting
Started” on page 8.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save
them for future reference.
This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
Please access our online customer survey:
http://panasonic.net/pcc/tel/q
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Table of Contents
Introduction
Model composition . . . . . . . . . . . . . . . 3
Accessory information . . . . . . . . . . . . . 4
Important Information
For your safety . . . . . . . . . . . . . . . . . . 5
Important safety instructions . . . . . . . . 6
For best performance . . . . . . . . . . . . . 6
Other information. . . . . . . . . . . . . . . . . 7
Specifications . . . . . . . . . . . . . . . . . . . 7
Getting Started
Setting up . . . . . . . . . . . . . . . . . . . . . . 8
Note when setting up. . . . . . . . . . . . . . 9
Controls. . . . . . . . . . . . . . . . . . . . . . . 10
Display. . . . . . . . . . . . . . . . . . . . . . . . 13
Turning the power on/off . . . . . . . . . . 14
Initial settings. . . . . . . . . . . . . . . . . . . 14
One touch eco mode. . . . . . . . . . . . . 15
Wall mounting . . . . . . . . . . . . . . . . . . 15
Remote operation. . . . . . . . . . . . . . . 34
Answering system settings. . . . . . . . 35
Voice Mail Service
Voice mail service. . . . . . . . . . . . . . . 37
Intercom/Locator
Intercom . . . . . . . . . . . . . . . . . . . . . . 38
Handset locator . . . . . . . . . . . . . . . . 38
Transferring calls, conference calls . 38
Useful Information
Character entry. . . . . . . . . . . . . . . . . 39
Error messages . . . . . . . . . . . . . . . . 41
Troubleshooting . . . . . . . . . . . . . . . . 42
Index
Index. . . . . . . . . . . . . . . . . . . . . . . . . 47
Making/Answering Calls
Making calls. . . . . . . . . . . . . . . . . . . . 16
Answering calls . . . . . . . . . . . . . . . . . 16
Useful features during a call . . . . . . . 17
Key lock. . . . . . . . . . . . . . . . . . . . . . . 18
Phonebook
Handset phonebook . . . . . . . . . . . . . 19
Copying phonebook entries. . . . . . . . 20
Programming
Programmable settings . . . . . . . . . . . 21
Special programming . . . . . . . . . . . . 26
Registering a unit . . . . . . . . . . . . . . . 27
Caller ID Service
Using Caller ID service . . . . . . . . . . . 29
Caller list . . . . . . . . . . . . . . . . . . . . . . 29
Answering System
Answering system. . . . . . . . . . . . . . . 31
Turning the answering system on/off. 31
Greeting message. . . . . . . . . . . . . . . 32
Listening to messages using the base
unit . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Listening to messages using the
handset . . . . . . . . . . . . . . . . . . . . . . . 33
2
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Model composition
Introduction
Series Model No.
KX-TG5511 series KX-TG5511 KX-TG5511 KX-TGA551 1
KX-TG6511 series KX-TG6511 KX-TG6511 KX-TGA651 1
KX-TG6512 KX-TG6511 KX-TGA651 2
KX-TG6513 KX-TG6511 KX-TGA651 3
KX-TG6519 KX-TG6519 KX-TGA651 1
KX-TG6521 series KX-TG6521 KX-TG6521 KX-TGA651 1
L The suffix (BX) in the following model numbers will be omitted in these instructions:
KX-TG5511BX/KX-TG6511BX/KX-TG6512BX/KX-TG6513BX/KX-TG6519BX/
KX-TG6521BX
Feature differences
Series Answering system
KX-TG5511/
KX-TG6511 series
KX-TG6521 series r –
*1 KX-TG6512/KX-TG6513
Base unit Handset
Part No. Part No. Quantity
Intercom
Between handsets
– r
*1
3
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Introduction
Accessory information
Supplied accessories
Accessory item/
No.
Part number
1 AC adaptor/
PQLV219BX
2 Telephone line
cord
3 Rechargeable
batteries
HHR-55AAAB or
N4DHYYY00001
4 Handset cover
5 Charger — 1 2
*1 See page 4 for replacement battery information.
*2 The handset cover comes attached to the handset.
12345
*1
/
Quantity
KX-TG5511/KX-TG6511
KX-TG6519/KX-TG6521
123
111
246
*2
123
KX-TG6512 KX-TG6513
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
Accessory item Model number
Rechargeable
batteries
DECT repeater KX-A272
*1 Replacement batteries may have a different capacity from that of the supplied
batteries.
HHR-4DPA or HHR-4MRT
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
*1
4
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Operating safeguards
For your safety
To prevent severe injury and loss of
life/property, read this section carefully before
using the product to ensure proper and safe
operation of your product.
WARNING
Power connection
L Use only the power source marked on the
product.
L Do not overload power outlets and
extension cords. This can result in the risk
of fire or electric shock.
L Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so
may cause electric shock and/or excessive
heat resulting in a fire.
L Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from the
power outlet, then wiping with a dry cloth.
Accumulated dust may cause an insulation
defect from moisture, etc. resulting in a fire.
L Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped emitting and contact an
authorised service centre.
L Unplug from power outlets and never touch
the inside of the product if its casing has
been broken open.
L Never touch the plug with wet hands.
Danger of electric shock exists.
Installation
L To prevent the risk of fire or electrical shock,
do not expose the product to rain or any
type of moisture.
L Do not place or use this product near
automatically controlled devices such as
automatic doors and fire alarms. Radio
waves emitted from this product may cause
such devices to malfunction resulting in an
accident.
L Do not allow the AC adaptor or telephone
line cord to be excessively pulled, bent or
placed under heavy objects.
L Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
L Do not disassemble the product.
L Do not spill liquids (detergents, cleansers,
etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
cause a fire. If the telephone line cord plug
becomes wet, immediately pull it from the
telephone wall jack, and do not use.
Medical
L Consult the manufacturer of any personal
medical devices, such as pacemakers or
hearing aids, to determine if they are
adequately shielded from external RF
(radio frequency) energy. (The product
operates in the frequency range of 1.88
GHz to 1.90 GHz, and the RF transmission
power is 250 mW (max.).)
L Do not use the product in health care
facilities if any regulations posted in the
area instruct you not to do so. Hospitals or
health care facilities may be using
equipment that could be sensitive to
external RF energy.
CAUTION
Installation and location
L Never install telephone wiring during an
electrical storm.
L Never install telephone line jacks in wet
locations unless the jack is specifically
designed for wet locations.
L Never touch uninsulated telephone wires or
terminals unless the telephone line has
been disconnected at the network interface.
L Use caution when installing or modifying
telephone lines.
L The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and is
easily accessible.
L This product is unable to make calls when:
– the handset batteries need recharging or
have failed.
– there is a power failure.
– the key lock feature is turned on.
Important Information
5
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Important Information
Battery
L We recommend using the batteries noted
on page 4. USE ONLY rechargeable Ni-
MH batteries AAA (R03) size.
L Do not mix old and new batteries.
L Do not open or mutilate the batteries.
Released electrolyte from the batteries is
corrosive and may cause burns or injury to
the eyes or skin. The electrolyte is toxic and
may be harmful if swallowed.
L Exercise care when handling the batteries.
Do not allow conductive materials such as
rings, bracelets, or keys to touch the
batteries, otherwise a short circuit may
cause the batteries and/or the conductive
material to overheat and cause burns.
L Charge the batteries provided with or
identified for use with this product only, in
accordance with the instructions and
limitations specified in this manual.
L Only use a compatible base unit (or
charger) to charge the batteries. Do not
tamper with the base unit (or charger).
Failure to follow these instructions may
cause the batteries to swell or explode.
For best performance
Base unit location/avoiding noise
The base unit and other compatible Panasonic
units use radio waves to communicate with
each other.
L For maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central
location with no obstructions between
the handset and base unit in an indoor
environment.
– away from electronic appliances such as
TVs, radios, personal computers,
wireless devices, or other phones.
– facing away from radio frequency
transmitters, such as external antennas
of mobile phone cell stations. (Avoid
putting the base unit on a bay window or
near a window.)
L Coverage and voice quality depends on the
local environmental conditions.
L If the reception fo r a base unit location is not
satisfactory, move the base unit to another
location for better reception.
Important safety
instructions
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
3. Do not use the telephone to report a gas
leak in the vicinity of the leak.
4. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode.
Check with local codes for possible special
disposal instructions.
SAVE THESE INSTRUCTIONS
6
Environment
L Keep the product away from electrical noise
generating devices, such as fluorescent
lamps and motors.
L The product should be kept free from
excessive smoke, dust, high temperature,
and vibration.
L The product should not be exposed to direct
sunlight.
L Do not place heavy objects on top of the
product.
L When you leave the product unused for a
long period of time, unplug the product from
the power outlet.
L The product should be kept away from heat
sources such as radiators, cookers, etc. It
should not be placed in rooms where the
temperature is less than 0 °C or greater
than 40 °C. Damp basements should also
be avoided.
L The maximum calling distance may be
shortened when the product is used in the
following places: Near obstacles such as
hills, tunnels, underground, near metal
objects such as wire fences, etc.
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L Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.
Routine care
L Wipe the outer surface of the product
with a soft moist cloth.
L Do not use benzine, thinner, or any
abrasive powder.
Other information
Notice for product disposal, transfer, or
return
L This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as phonebook
or caller list entries from the memory before
you dispose of, transfer, or return the
product.
Information on Disposal in other Countries
outside the European Union
■ Power source:
100–240 V AC, 50/60 Hz
■ Power consumption:
Base unit
Standby: Approx. 0.45 W
Maximum: Approx. 3.8 W
Base unit
Standby: Approx. 0.5 W
Maximum: Approx. 3.8 W
Charger
Standby: Approx. 0.2 W
Maximum: Approx. 3.0 W
■ Operating conditions:
0 °C – 40 °C, 20 % – 80 % relative air
humidity (dry)
*1 KX-TG5511/KX-TG6511/KX-TG6512/
KX-TG6513/KX-TG6519
*2 KX-TG6521
*3 KX-TG6512/KX-TG6513
Note:
L Design and specifications are subject to
change without notice.
L The illustrations in these instructions may
vary slightly from the actual product.
L The range of the handset under maximum
conditions is 60 metres indoors and 300
metres outdoors. Please note it will
probably be shortened when near concrete
barriers, etc.
*1
:
*2
:
*3
:
Important Information
These symbols are only valid in the European
Union. If you wish to discard these items,
please contact your local authorities or dealer
and ask for the correct method of disposal.
Specifications
■ Stand ard:
DECT (Digital Enhanced Cordless
Telecommunications), GAP (Generic
Access Profile)
■ Frequency range:
1.88 GHz to 1.90 GHz
■ RF transmission power:
Approx. 10 mW (average power per
channel)
7
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Getting Started
■ Base unit (KX-TG6511/KX-TG6512/
Setting up
KX-TG6513/KX-TG6519/
KX-TG6521)
Connections
L Use only the supplied Panasonic AC
adaptor PQLV219BX.
■ Base unit (KX-TG5511)
Press plug firmly.
Hook
Use only the supplied
telephone line cord.
To telephone
line
DSL/ADSL filter*
“Click”
“Click”
(100-240 V AC,
50/60 Hz)
Correct Wrong
*DSL/ADSL filter (not supplied) is
required if you have DSL/ADSL service.
Press plug firmly.
Hook
(100-240 V AC,
50/60 Hz)
Use only the supplied
telephone line cord.
To telephone
line
DSL/ADSL filter*
“Click”
“Click”
Correct Wrong
*DSL/ADSL filter (not supplied) is
required if you have DSL/ADSL service.
■ Charger (KX-TG6512/KX-TG6513)
Hooks
(100-240 V AC,
50/60 Hz)
Battery installation
L USE ONLY Ni-MH batteries AAA
(R03) size.
L Do NOT use Alkaline/Manganese/Ni-
Cd batteries.
8
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L Confirm correct polarities (S, T).
Note when setting up
Note for connections
L The AC adaptor must remain
connected at all times. (It is normal for
the adaptor to feel warm during use.)
L The AC adaptor should be connected
Rechargeable Ni-MH ONLY
L When the language selection is
displayed, see page 14.
Battery charge
Charge for about 7 hours.
L When the batteries are fully charged,
the charge indicator goes off and
“Fully charged” is displayed.
“Charging” is displayed.
Confirm
Charge indicator
to a vertically oriented or floormounted AC outlet. Do not connect
the AC adaptor to a ceiling-mounted
AC outlet, as the weight of the adaptor
may cause it to become disconnected.
During a power failure
The unit will not work during a power
failure. We recommend connecting a
corded-type telephone (without AC
adaptor) to the same telephone line or to
the same telephone line jack using a Tadaptor.
Note for battery installation
L Use the supplied rechargeable
batteries. For replacement, we
recommend using the Panasonic
rechargeable batteries noted on page
4, 6.
L Wipe the battery ends (S, T) with a
dry cloth.
L Avoid touching the battery ends
(S, T) or the unit contacts.
Getting Started
Base unit Charger
*1 KX-TG6512/KX-TG6513
Note for battery charge
L It is normal for the handset to feel
warm during charging.
L Clean the charge contacts of the
handset, base unit, and charger with a
*1
soft and dry cloth once a month. Clean
more often if the unit is exposed to
grease, dust, or high humidity.
9
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Getting Started
Battery level
Icon Battery level
& High
( Medium
) Low
0)4 Needs charging.
Panasonic Ni-MH battery
performance (supplied batteries)
Operation Operating time
In continuous
use
Not in use
(standby)
Note:
L It is normal for batteries not to reach
full capacity at the initial charge.
Maximum battery performance is
reached after a few complete cycles of
charge/discharge (use).
L Actual battery performance depends
on usage and ambient environment.
L Even after the handset is fully
charged, the handset can be left on
the base unit or charger without any ill
effect on the batteries.
L The battery level may not be
displayed correctly after you replace
the batteries. In this case, place the
handset on the base unit or charger
and let it charge for at least 7 hours.
18 hours max.
170 hours max.
Controls
Handset
■ KX-TG5511
A
B
C
D
E
A
B
A Charge indicator
Ringer indicator
B Speaker
C {C} (Talk)
D {s} (Speakerphone)
E Dial keypad
F Receiver
G Display
H {ic} (Off/Power)
I {ECO/R}
ECO: Eco mode shortcut key
R: Recall/Flash
F
G
H
I
J
K
10
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J Microphone
K Charge contacts
■ Control type
A Soft keys
The handset features 3 soft keys. By
pressing a soft key, you can select the
feature shown directly above it on the
display.
B Navigator key
– {^}, {V}, {<}, or {>}: Scroll through
various lists and items.
– {^} or {V}: Adjust the receiver or
speaker volume while talking.
– {<} (y: Caller list): View the caller
list.
– {>} (R: Redial): View the redial
list.
■ KX-TG6511/KX-TG6512/
KX-TG6513/KX-TG6519/KX-TG6521
A
B C
D
E
F
Getting Started
G
H
I
J
K
L
A
B
A Charge indicator
Ringer indicator
B Secure grip
L Secure grip offers support when
you cradle the handset between
your shoulder and ear.
C Speaker
D {C} (Talk)
E {s} (Speakerphone)
F Dial keypad
G Receiver
H Display
I {ic} (Off/Power)
J {ECO/R}
ECO: Eco mode shortcut key
R: Recall/Flash
11
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Getting Started
K Microphone
L Charge contacts
■ Control type
A Soft keys
The handset features 3 soft keys. By
pressing a soft key, you can select the
feature shown directly above it on the
display.
B Navigator key
– {^}, {V}, {<}, or {>}: Scroll through
various lists and items.
– ? (Volume: {^} or {V}): Adjust the
receiver or speaker volume while
talking.
– {<} (y: Caller list): View the caller
list.
– {>} (R: Redial): View the redial
list.
■ KX-TG6511/KX-TG6512/
KX-TG6513/KX-TG6519
A B
A Charge contacts
B {x} (Locator)
■ KX-TG6521
Base unit
■ KX-TG5511
B
A Charge contacts
B {x} (Locator)
12
A
A B
DC E F G
A Charge contacts
B Speaker
C {4} (Erase)
D {■} (Stop)
E {^}/{V} (Volume up/down)
{7}/{8} (Repeat/Skip)
F {6} (Play)
Message indicator
G {x} (Locator)
H {s} (Answer on)
Answer on indicator
H
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Item Meaning
Display
: Privacy mode is on.*1
(page 24)
Handset display items
Item Meaning
w Within base unit range
_ Out of base unit range
x Paging, intercom
mode.
*1
s Speakerphone is on.
(page 16)
C The line is in use.
L When flashing slowly:
The call is put on hold.
L When flashing rapidly:
An incoming call is
now being received.
y Missed call
*2
i The base unit
transmission power is
set to “Low”. (page 15)
k The LCD and key
backlight is off. (page
23)
u L When displayed next
to the battery icon:
Answering system is
*3
(page 31)
on.
L When displayed with
a number: New
messages have been
recorded.
*3
d Answering system
answers calls with a
greeting message and
caller messages are not
recorded.
*3
(“Selecting
“Greeting Only””, page
36)
& Battery level
E Alarm is on. (page 26)
(page 29)
(page 33)
~ Ringer volume is off.
(page 25)
7 Blocked call
(page 27, 30)
6 New voice mail
message received.
(page 37)
Line
in use
Someone is using the
line.
IN USE Answering system is
being used by the base
unit.
*1 KX-TG6512/KX-TG6513
*2 Caller ID subscribers only
*3 KX-TG6521
*4 Voice mail subscribers only
Soft key icons
Icon Action
^ Returns to the previous
screen or outside call.
8 Displays the menu.
M Accepts the current
selection.
j Displays a previously
dialled phone number.
] Makes a call. (page 16)
L Temporarily turns off the
ringer for incoming calls.
(page 17)
H Places a call on hold.
(page 38)
n Opens the phonebook.
~ Allows you to edit phone
numbers. (page 27, 30)
m Adds new entry. (page 19,
27)
Getting Started
*2, *3
*1
*3
*4
*1
13
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Getting Started
Icon Action
k Displays the character
& Turns the key lock feature
/ Selects a character entry
O Stops recording or
I Stores phone numbers.
l Inserts a dialling pause.
W Erases the selected item or
4 Allows you to make an
w Establishes a conference
^ Erases a number/character.
1 Puts the call on mute.
*1 KX-TG6512/KX-TG6513
*2 KX-TG6521
entry mode for phonebook
search. (page 19)
off. (page 18)
mode.
playback.
(page 27, 30)
returns to the outside call.
intercom call.
call.
*2
*1
(page 38)
*1
(page 38)
Turning the power on/off
Initial settings
Symbol meaning:
Example: {V}/{^}: “Off”
Press {V} or {^} to select the words
in quotations.
Display language
Important:
L When the language selection is
displayed after installing the
batteries for the first time, perform
step 2.
3 display languages are available.
You can select “English”, “”, or
“”.
1 8 i {#}{1}{1}{0}
2 {V}/{^}: Select your desired
language. i M i {ic}
Dialling mode
If you cannot make calls, change this
setting according to your telephone line
service. The default setting is “Tone”.
“Tone”: For tone dial service.
“Pulse”: For rotary/pulse dial service.
1 8 i {#}{1}{2}{0}
2 {V}/{^}: Select the desired setting.
Power on
Press {ic} for about 1 second.
Power off
Press {ic} for about 2 seconds.
i M i {ic}
Date and time
8 i {#}{1}{0}{1}
1
2 Enter the current date, month, and
year. i M
Example: 15 July, 2010
{1}{5} {0}{7} {1}{0}
3 Enter the current hour and minute.
Example: 15:30
{1}{5} {3}{0}
14
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4 M i {ic}
Note:
L When you select Arabic or Persian as
the display language, enter the
current year, month, and date.
L To correct a digit, press {<} or {>} to
move the cursor to the digit, then
make the correction.
L The date and time may be incorrect
after a power failure. In this case, set
the date and time again.
One touch eco mode
The {ECO/R} button on the handset
enables you to activate the eco function
with one touch.
By activating eco mode, your unit can
reduce the base unit transmission power
by up to 90% in standby mode.
You can turn on/off one touch eco mode
by just pressing {ECO/R}. The default
setting is “Normal”.
– When the one touch eco mode is on:
“Low” is temporarily displayed and
i is shown on the handset display
instead of w.
– When the one touch eco mode is off:
“Normal” is temporarily displayed
and i goes off from the handset
display.
Note:
L When there is another cordless phone
nearby and it is in use, the base unit
transmission power may not be
reduced.
L Activating one touch eco mode
reduces the range of the base unit in
standby mode.
L If you set the repeater mode to “On”
(page 28):
– One touch eco mode is cancelled.
– “Eco Setup” is not shown in the
display menu (page 22).
Wall mounting
Note:
L Make sure that the wall is strong
enough to support the weight of the
unit.
■ Base unit
(KX-TG6511/KX-TG6512/
KX-TG6513/KX-TG6519/
KX-TG6521)
Hook
■ Charger
(KX-TG6512/KX-TG6513)
Hooks
Getting Started
57 mm
Screws
(Not supplied)
25 mm
Screws
(Not supplied)
15
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Making/Answering Calls
3 {V}/{^}: “Yes” i M i {ic}
Making calls
1 Lift the handset and dial the phone
number.
L To correct a digit, press ^.
2 Press {C} or ].
3 When you finish talking, press
{ic} or place the handset on the
base unit or charger.
Using the speakerphone
1 Dial the phone number and press
{s}.
L Speak alternately with the other
party.
2 When you finish talking, press
{ic}.
Note:
L For best performance, use the
speakerphone in a quiet environment.
L To switch back to the receiver, press
{C}.
Adjusting the receiver or speaker
volume
Press {^} or {V} repeatedly while
talking.
Making a call using the redial list
The last 10 phone numbers dialled are
stored in the redial list (each 24 digits
max.).
1 j or {>} (R)
2 {V}/{^}: Select the desired phone
number.
3 {C}
Erasing a number in the redial list
Pause (for PBX/long distance service
users)
A pause is sometimes required when
making calls using a PBX or long
distance service. When storing a calling
card access number and/or PIN in the
phonebook, a pause is also needed
(page 20).
Example: If you need to dial the line
access number “0” when making outside
calls with a PBX:
1 {0} i l
2 Dial the phone number. i {C}
Note:
L A 3 second pause is inserted each
time l is pressed. Repeat as
needed to create longer pauses.
Answering calls
When a call is being received, the ringer
indicator flashes rapidly.
1 Lift the handset and press {C} or
{s} when the unit rings.
L You can also answer the call by
pressing any dial key from {0} to
{9}, {*}, or {#}. (Any key
answer feature)
2 When you finish talking, press
{ic} or place the handset on the
base unit or charger.
Auto talk
You can answer calls simply by lifting the
handset off the base unit or charger. You
do not need to press {C}. To turn this
feature on, see page 23.
1 j or {>} (R)
2 {V}/{^}: Select the desired phone
number. i W
16
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Making/Answering Calls
Adjusting the handset ringer volume
Press {^} or {V} repeatedly to select the
desired volume while the handset is
ringing for an incoming call.
Note:
L You can also program the handset
ringer volume beforehand (page 23).
Temporary handset ringer off
While the handset is ringing for a call,
you can turn the ringer off temporarily by
pressing L.
L 1 flashes.
2 To return to the conversation, press
1 again.
Recall/flash
{ECO/R} allows you to use the special
features of your host PBX such as
transferring an extension call, or
accessing optional telephone services.
Note:
L To change the recall/flash time, see
page 24.
For call waiting or Call Waiting
Useful features during a call
Hold
This feature allows you to put an outside
call on hold.
1 Press 8 during an outside call.
2 {V}/{^}: “Hold” i M
3 To release hold, press {C}.
L Another handset user can take
the call by pressing {C}.
(KX-TG6512/KX-TG6513)
Note:
L If a call is kept on hold for more than 9
minutes, an alarm tone starts to sound
and the ringer indicator flashes
rapidly. After 1 additional minute on
hold, the call is disconnected.
L If another phone is connected to the
same line (page 9), you can also take
the call by lifting its handset.
Caller ID service users
To use call waiting, you must first
subscribe to call waiting from your
service provider/telephone company.
This feature allows you to receive calls
while you are already talking on the
phone. If you receive a call while on the
phone, you will hear a call waiting tone.
If you subscribe to both Caller ID and
Call Waiting with Caller ID services,
the 2nd caller’s information is displayed
after you hear the call waiting tone on the
handset.
1 Press {ECO/R} to answer the 2nd
call.
2 To switch between calls, press
{ECO/R}.
Note:
L Please contact your service
provider/telephone company for
details and availability of this service
in your area.
Temporary tone dialling (for
Mute
While mute is turned on, you can hear
the other party, but the other party
cannot hear you.
1 Press 1 during conversation.
rotary/pulse service users)
You can temporarily switch the dialling
mode to tone when you need to access
touch-tone services (for example,
telephone banking services).
17
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Making/Answering Calls
1 Make a call.
2 Press {*} when prompted to enter
your code or PIN, then press the
appropriate dial keys.
Note:
L The dialling mode will return to pulse
when you hang up.
Call share
Available for:
KX-TG6512/KX-TG6513
You can join an existing outside call.
To join the conversation, press {C}
when the other handset is on an outside
call.
Note:
L To prevent other users from joining
your conversations with outside
callers, turn the privacy mode on
(page 24).
Key lock
The handset can be locked so that no
calls or settings can be made. Incoming
calls can be answered, but all other
functions are disabled while key lock is
on.
To turn key lock on, press 8 for about
3 seconds.
L & is displayed.
L To turn key lock off, press & for
about 3 seconds.
Note:
L Calls to emergency numbers cannot
be made until key lock is turned off.
18
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TG5511_6511_6521BX(e).book Page 19 Tuesday, June 8, 2010 9:17 AM
L Press the same dial key
Handset phonebook
The phonebook allows you to make calls
without having to dial manually. You can
add 100 names and phone numbers.
Adding entries
n i m
1
2 Enter the party’s name (16
characters max.). i M
L You can change the character
entry mode by pressing /
(page 39).
3 Enter the party’s phone number (24
digits max.). i M 2 times
L To add other entries, repeat from
step 2.
4 {ic}
repeatedly to display the first
entry corresponding to each
character located on that dial key.
L If there is no entry corresponding
to the character you selected, the
next entry is displayed.
3 {V}/{^}: Scroll through the
phonebook if necessary.
4 {C}
Editing entries
1
Find the desired entry (page 19).
i 8
2 {V}/{^}: “Edit” i M
3 Edit the name if necessary (16
characters max.; page 39). i M
4 Edit the phone number if necessary
(24 digits max.). i M 2 times
i {ic}
Finding and calling a
phonebook entry
Erasing entries
Phonebook
Scrolling through all entries
1 n
2 {V}/{^}: Select the desired entry.
L You can scroll through the
phonebook entry by pressing and
holding {V} or {^}.
3 {C}
Searching by first character
1 n
L Change the character entry mode
if necessary:
k i {V}/{^}: Select the
character entry mode. i M
2 Press the dial key ({0} to {9}, or {#})
which contains the character you
are searching for (page 39).
Erasing an entry
1 Find the desired entry (page 19).
2 W i {V}/{^}: “Yes” i M
i {ic}
Erasing all entries
1 n i 8
2 {V}/{^}: “Erase All” i M
3 {V}/{^}: “Yes” i M
4 {V}/{^}: “Yes” i M i {ic}
Chain dial
This feature allows you to dial phone
numbers in the phonebook while you are
on a call. This feature can be used, for
example, to dial a calling card access
number or bank account PIN that you
19
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TG5511_6511_6521BX(e).book Page 20 Tuesday, June 8, 2010 9:17 AM
Phonebook
have stored in the phonebook, without
having to dial manually.
1 During an outside call, press 8.
2 {V}/{^}: “Phonebook” i M
3 {V}/{^}: Select the desired entry.
4 Press ] to dial the number.
Note:
L When storing a calling card access
number and your PIN in the
phonebook as one phonebook entry,
press l to add pauses after the
number and PIN as necessary (page
16).
L If you have rotary/pulse service, you
need to press {*} before pressing
8 in step 1 to change the dialling
mode temporarily to tone. When
adding entries to the phonebook, we
recommend adding {*} to the
beginning of phone numbers you wish
to chain dial (page 19).
L To continue copying another
entry: {V}/{^}: “Yes” i M
i Find the desired entry. i
M
4 {ic}
Copying all entries
1 n i 8
2 {V}/{^}: “Copy All” i M
3 {V}/{^}: Select the handset you
want to send the phonebook entry
to. i M
L When all entries have been
copied, “Completed” is
displayed.
4 {ic}
Copying phonebook entries
Available for:
KX-TG6512/KX-TG6513
You can copy phonebook entries
between 2 handsets.
Copying an entry
1 Find the desired entry (page 19).
i 8
2 {V}/{^}: “Copy” i M
3 {V}/{^}: Select the handset you
want to send the phonebook entry
to. i M
L When an entry has been copied,
“Completed” is displayed.
20
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Programming
Programmable settings
You can customise the unit by programming the following features using the handset.
To access the features, there are 2 methods:
– scrolling through the display menus (page 21)
– using the direct commands (page 23)
L Direct command is the main method used in these operating instructions.
Programming by scrolling through the display menus
8
1
2 Press {V} or {^} to select the desired main menu. i M
3 Press {V} or {^} to select the desired item in sub-menu 1. i M
L In some cases, you may need to select from sub-menu 2. i M
4 Press {V} or {^} to select the desired setting. i M
L This step may vary depending on the feature being programmed.
L To exit the operation, press {ic}.
Note:
L See page 23 for the default settings.
Main menu Sub-menu 1 Sub-menu 2 Page
Caller List
\
Answer System
e
(KX-TG6521)
Play New Msg. –33
Play All Msg. –33
Erase All Msg.
Greeting Start REC
Settings Number of Rings
Answer On
Answer Off
Time SettingseSet Date/Time
Alarm –26
Time Adjustment
Intercom
*2
4
––29
*1
–34
*1
32
Play Greeting 32
Default
Recording Time
Remote Code
*1
*1
*1
32
*1
35
36
34
Call Screening 31
*1
*1
*1
*1
–31
–31
–14
––
––38
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Programming
Main menu Sub-menu 1 Sub-menu 2 Page
Ringer Setup
d
(KX-TG6521)
Initial SetupcRinger Setup Ringer Volume –
*1 If you program these settings using one of the handsets, you do not need to
program the same item using another handset. (KX-TG6512/KX-TG6513)
*2 KX-TG6512/KX-TG6513
*3 For KX-TG5511/KX-TG6511/KX-TG6512/KX-TG6513/KX-TG6519: This menu is
displayed before Intercom menu. Since you can set only the handset ringer
volume, sub-menu 2 is not displayed.
*4 KX-TG6521
*3
Ringer Volume Handset –
Base Unit
*1
–
Ringtone ––
Ringtone –
Time Settings Set Date/Time
*1
14
Alarm 26
Time Adjustment
*1
–
Handset Name –26
Caller Barred
*1, *4
Eco Setup Transmission
Power
Display Setup LCD & Key
–27
*1
15
–
Backlight
Contrast –
Keytones ––
Area Code
*1
–26
Auto Talk –16
Line Setup Dial Mode
Recall/Flash
Privacy Mode
Base Unit PIN
Repeater Mode
*1, *2
*1
*1
*1
*1
14
17
––
–27
–28
Register Register H.set 27
Language Display 14
22
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Programming
Programming using the direct commands
1
8 i {#}
2 Enter the desired code.
3 Select the desired setting. i M
L This step may vary depending on the feature being programmed.
L To exit the operation, press {ic}.
Note:
L In the following table, < > indicates the default settings.
Feature Code Setting System*1Page
Caller List {2}{1}{3} ––29
Set Date/Time {1}{0}{1} – r 14
Alarm {7}{2}{0}{1}: Once {2}: Daily
{0}: <Off>
Time
Adjustment
Intercom
*2
*3
Ringer Volume
(Handset)
Ringer Volume
(Base unit)
Ringtone
*6, *7
{2}{2}{6}{1}: Caller ID
{0}: <Manual>
{2}{7}{4} ––38
*4
{1}{6}{0}{1}–{6}: Level 1–6 <6>
{0}: Off
*5
{*}{1}
{6}{0}
{1}–{6}: Level 1–6 <3>
{0}: Off
{1}{6}{1} <Ringtone 1>––
(Handset)
Handset Name {1}{0}{4} ––26
Caller Barred
Transmission
Power
LCD & Key
*5
{2}{1}{7} – r 27
{7}{2}{5}{1}: <Normal>
{2}: Low
{2}{7}{6}{1}: <On> {0}: Off ––
Backlight
Contrast
{1}{4}{5}{1}–{6}: Level 1–6 <3> – –
(Display contrast)
Keytones
*8
{1}{6}{5}{1}: <On> {0}: Off ––
Area Code {2}{5}{5} – r 26
Auto Talk
*9
{2}{0}{0}{1}: On {0}: <Off>–16
Dial Mode {1}{2}{0}{1}: Pulse
{2}: <Tone>
–26
r –
––
r –
r 15
r 14
23
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TG5511_6511_6521BX(e).book Page 24 Tuesday, June 8, 2010 9:17 AM
Programming
Feature Code Setting System*1Page
Recall/Flash
Privacy Mode
Base Unit PIN {1}{3}{2} <0000> r 27
Repeater Mode {1}{3}{8}{1}: On {0}: <Off> r 28
Register H.set {1}{3}{0} ––27
Cancel Register {1}{3}{1} ––28
Display
(Change language)
For the answering system (KX-TG6521)
Feature Code Setting System*1Page
Play New Msg. {3}{2}{3} ––33
Play All Msg. {3}{2}{4} ––33
Erase All Msg. {3}{2}{5} – r 34
Start REC
(Record greeting)
Play Greeting {3}{0}{3} ––32
Default
(Reset to prerecorded greeting)
Number of
Rings
Recording Time {3}{0}{5} <3 Minutes> r 36
Remote Code {3}{0}{6} – r 34
Call Screening {3}{1}{0} <On>–31
Answer On {3}{2}{7} – r 31
Answer Off {3}{2}{8} – r 31
*1 If “System” column is checked, you do not need to program the same item using
another handset. (KX-TG6512/KX-TG6513)
*10
{1}{2}{1}{0}: 900 msec.
r 17
{1}: 700 msec.
{2}: <600 msec.>
{3}: 400 msec.
{4}: 300 msec.
{5}: 250 msec.
{*}: 200 msec.
{#}: 160 msec.
{6}: 110 msec.
{7}: 100 msec.
{8}: 90 msec.
{9}: 80 msec.
*3, *11
{1}{9}{4}{1}: On {0}: <Off> r –
{1}{1}{0} <English>–14
{3}{0}{2} – r 32
{3}{0}{4} – r 32
{2}{1}{1} <4 Rings> r 35
24
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Programming
*2 This feature allows the unit to automatically adjust the date and time each time
caller information including date and time is received.
To turn this feature on, select “Caller ID”. To turn this feature off, select
“Manual”. (Caller ID subscribers only)
To use this feature, set the date and time first (page 14).
*3 KX-TG6512/KX-TG6513
*4 When the ringer volume is turned off, ~ is displayed and the handset does not ring
for outside calls.
However even when the ringer volume is set to off, the handset still rings for alarm
(page 26), intercom calls (page 38), and paging (page 38).
*5 KX-TG6521
*6 If you select one of the melody ringer tones, the ringer tone continues to play for
several seconds even if the caller has already hung up. You may either hear a dial
tone or no one on the line when you answer the call.
*7 The preset melodies in this product are used with permission of © 2007
Copyrights Vision Inc.
*8 Turn this feature off if you prefer not to hear key tones while you are dialling or
pressing any keys, including confirmation tones and error tones.
*9 If you subscribe to a Caller ID service and want to view the caller’s information
after lifting up the handset to answer a call, turn off this feature.
*10The recall/flash time depends on your telephone exchange or host PBX. Contact
your PBX supplier if necessary.
*11To prevent other users from joining your conversations with outside callers, turn
this feature on.
25
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Programming
L When the handset is in use, the alarm
Special programming
will not sound until the handset is in
standby mode.
Alarm
An alarm sounds at the set time for 3
minutes once or daily. Alarm can be set
for each handset.
Important:
L Set the date and time beforehand
(page 14).
1 8 i {#}{7}{2}{0}
2 {V}/{^}: Select the desired alarm
option. i M
“Off”
Turns alarm off. Go to step 6.
“Once”
An alarm sounds once at the set
time.
“Daily”
An alarm sounds daily at the set time.
Go to step 4.
3 Enter the desired date and month.
i M
4 Set the desired time. i M
5 {V}/{^}: Select the desired alarm
tone. i M
L We recommend selecting a
different ringer tone from the one
used for outside calls.
6 M i {ic}
L When the alarm is set, E is
displayed.
Note:
L When you select Arabic or Persian as
the display language, enter the
desired month and date.
L To stop the alarm, press any dial key
or place the handset on the base unit
or charger.
Changing the handset name
Each handset can be given a
customised name (“Bob”, “Kitchen”,
etc.). This is useful when you make
intercom calls between handsets. You
can also select whether or not the
handset name is displayed in standby
mode. The default setting is “Off”. If
you select “On” without entering any
handset name, “Handset 1” to
“Handset 6” is displayed.
1 8 i {#}{1}{0}{4}
2 Enter the desired name (max. 10
characters; page 39).
L If not required, go to step 3.
3 M
4 {V}/{^}: Select the desired setting.
i M 2 times
5 {ic}
Storing an area code to be
deleted automatically
In some situations, phone numbers
stored automatically in the caller list
(page 29) will include area codes. If you
do not want to dial the area code when
making calls from the caller list, you can
store the area code which you want the
unit to delete automatically.
Example: You have stored the area
code “123”. If you make a call from the
caller list to the phone number “123-4567890”, the unit dials “456-7890”.
1 8 i {#}{2}{5}{5}
2 Enter an area code (5 digits max.).
i M i {ic}
26
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TG5511_6511_6521BX(e).book Page 27 Tuesday, June 8, 2010 9:17 AM
3 {ic}
Incoming call barring (Caller
ID subscribers only)
Available for:
KX-TG6521
Viewing/editing/erasing bar call
numbers
1 8 i {#}{2}{1}{7}
2 {V}/{^}: Select the desired entry.
This feature allows the unit to reject calls
from specified phone numbers that you
do not want to answer such as junk calls.
When a call is received, the unit does not
ring while the caller is being identified. If
the phone number matches an entry in
the call barred list, the unit sends out a
busy tone to the caller, and then
disconnects the call.
Important:
L When the unit receives a call from a
number that is stored in the call barred
list, the call is logged in the caller list
(page 29) with 7 after the call is
disconnected.
Storing unwanted callers
You can store up to 30 phone numbers in
the call barred list by using the caller list
or by entering the numbers directly.
Important:
L You must store the phone number
with an area code in the call barred
list.
■ From the caller list:
1 {<} (y)
2 {V}/{^}: Select the entry to be
barred. i I
L To exit, press {ic}.
3 To edit a number:
~ i Edit the phone number.
i M i {ic}
To erase a number:
W i {V}/{^}: “Yes” i M
i {ic}
Note:
L When editing, press the desired dial
key to add, ^ to erase.
Changing the base unit PIN
(Personal Identification
Number)
Important:
L If you change the PIN, please make
note of your new PIN. The unit will not
reveal the PIN to you. If you forget
your PIN, contact an authorised
service centre.
1 8 i {#}{1}{3}{2}
2 Enter the current 4-digit base unit
PIN (default: “0000”).
3 Enter the new 4-digit base unit PIN.
i M i {ic}
3 {V}/{^}: “Caller Barred” i
M
4 {V}/{^}: “Yes” i M i
{ic}
■ By entering phone numbers:
1 8 i {#}{2}{1}{7} i m
2 Enter the phone number (24
digits max.). i M
L To erase a digit, press ^.
Registering a unit
Registering a handset to the
base unit
The supplied handset and base unit are
pre-registered. If for some reason the
handset is not registered to the base unit
Programming
27
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Programming
(for example, _ is displayed even when
the handset is near the base unit), reregister the handset.
1 Handset:
8 i {#}{1}{3}{0}
2 Base unit:
Proceed with the operation for your
model.
■ KX-TG5511/KX-TG6511/
KX-TG6512/KX-TG6513/
KX-TG6519
Press and hold {x} for about 5
seconds. (No registration tone)
■ KX-TG6521
Press and hold {x} for about 5
seconds, until the registration
tone sounds.
L If all registered handsets start
ringing, press the same button to
stop. Then repeat this step.
L The next step must be completed
within 90 seconds.
3 Handset:
Wait until “Base PIN” is displayed.
i Enter the base unit PIN (default:
“0000”). i M
L If you forget your PIN, contact an
authorised service centre.
L When the handset has been
registered successfully, w is
displayed.
Note:
L While registering, “Base in
registering” is displayed on all
registered handsets.
L All handsets registered to the
base unit are displayed.
2 {V}/{^}: Select the handset you
want to cancel. i M
3 {V}/{^}: “Yes” i M
L A confirmation tone sounds.
L The handset does not beep when
cancelling its own registration.
4 {ic}
Increasing the range of the
base unit
You can increase the signal range of the
base unit by using a DECT repeater.
Please use only the Panasonic DECT
repeater noted on page 4. Contact your
Panasonic dealer for details.
Important:
L Before registering the repeater to this
base unit, you must turn the repeater
mode on.
L Do not use more than one repeater at
a time.
Setting the repeater mode
1 8 i {#}{1}{3}{8}
2 {V}/{^}: Select the desired setting.
i M i {ic}
Note:
L After turning the repeater mode on or
off, _ is displayed on the handset
momentarily. This is normal and the
handset can be used once w is
displayed.
Deregistering a handset
A handset can cancel its own
registration (or the registration of
another handset) that is stored to the
base unit. This allows the handset to end
its wireless connection with the system.
1 8 i {#}{1}{3}{1}
28
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TG5511_6511_6521BX(e).book Page 29 Tuesday, June 8, 2010 9:17 AM
– Being replaced on the base unit or
Using Caller ID service
Important:
L This unit is Caller ID compatible. To
use Caller ID features, you must
subscribe to a Caller ID service.
Contact your service provider/
telephone company for details.
charger.
– Pressing {ic}.
Phonebook name display
When caller information is received and
it matches a phone number stored in the
phonebook, the stored name in the
phonebook is displayed and logged in
the caller list.
Caller ID features
When an outside call is being received,
the caller’s phone number is displayed.
Caller information for the last 50 callers
is logged in the caller list from the most
recent call to the oldest.
L If the unit cannot receive caller
information, the following is displayed:
– “Out of Area”: The caller dials
from an area which does not
provide a Caller ID service.
– “Private Caller”: The caller
requests not to send caller
information.
L If the unit is connected to a PBX
system, caller information may not be
properly received. Contact your PBX
supplier.
Missed calls
If a call is not answered, the unit treats it
as a missed call and y is displayed. This
lets you know if you should view the
caller list to see who called while you
were away.
Even if only one missed call in the caller
list is viewed (page 29), y disappears
from the display. When you receive
another new call, y is displayed again.
Note:
L Even when there are unviewed
missed calls, y disappears from the
standby display if the following
operation is performed by one of the
registered handsets:
Caller list
Important:
L Only 1 person can access the caller
list at a time. (KX-TG6512/
KX-TG6513)
L Make sure the unit’s date and time
setting is correct (page 14).
Viewing the caller list and
calling back
{<} (y)
1
2 Press {V} to search from the most
recent call, or press {^} to search
from the oldest call.
L If > is displayed, not all of the
information is shown. To see the
remaining information, press {>}.
To return to the previous screen,
press {<}.
3 To call back, press {C}.
To exit, press {ic}.
Note:
L If the entry has already been viewed
or answered:
– “Q” is displayed. (KX-TG5511/
KX-TG6511/KX-TG6519/
KX-TG6521)
– “Q” is displayed, even if the entry
was viewed or answered using
Caller ID Service
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Caller ID Service
another handset. (KX-TG6512/
KX-TG6513)
L If the call matches an entry in the call
barred list, the number is logged with
7 (page 27). (KX-TG6521)
L If you do not want to dial the area code
when making calls from the caller list,
you can store the area code which you
want the unit to delete automatically
(page 26).
2 {V}/{^}: Select the desired entry.
i I
3 {V}/{^}: “Phonebook” i M
4 To store the name, continue from
step 2, “Adding entries”, page 19.
Editing a caller’s phone
number before calling back
{<} (y)
1
2 {V}/{^}: Select the desired entry.
L If > is displayed, not all of the
information is shown. To see the
remaining information, press {>}.
To return to the previous screen,
press {<}.
3 ~ i Edit the number.
L Press dial key ({0} to {9}) to add,
^ to delete.
4 {C}
Erasing selected caller
information
{<} (y)
1
2 {V}/{^}: Select the desired entry.
3 W i {V}/{^}: “Yes” i M
i {ic}
Erasing all caller information
{<} (y)
1
2 W i {V}/{^}: “Yes” i M
i {ic}
Storing caller information to
the phonebook
{<} (y)
1
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announced to callers even though
Answering system
Available for:
KX-TG6521
The answering system can answer and
record calls for you when you are
unavailable to answer the phone.
You can also set the unit to play a
greeting message but not to record
caller messages by selecting
“Greeting Only” as the recording
time setting (page 36).
Important:
L When callers leave messages, the
unit records the day and time of each
message. Make sure the date and
time have been set correctly (page
14).
L Answering system announcements
are in English only.
their messages are not recorded.
Turning the answering system on/off
The answering system is preset to on.
Base unit
Press {s} to turn on/off the answering
system.
L When the answering system is turned
on, the answer on indicator lights up.
Handset
1 To t ur n on :
8 i {#}{3}{2}{7}
To t ur n off:
8 i {#}{3}{2}{8}
2 {ic}
Memory capacity (including
your greeting message)
The total recording capacity is about 20
minutes. A maximum of 64 messages
can be recorded.
Note:
L If message memory becomes full:
– “Messages Full” is shown on the
handset display.
– The answer on indicator on the
base unit flashes rapidly when the
answering system is turned on.
L When the message memory becomes
full:
– If you use the pre-recorded greeting
message, the unit automatically
switches to another pre-recorded
greeting message asking callers to
call again later.
– If you recorded your own greeting
message, the same message is still
Note:
L When the answering system is turned
on, u is displayed next to the battery
icon.
Call screening
While a caller is leaving a message, you
can listen to the call through the
handset’s speaker. To adjust the
speaker volume, press {^} or {V}
repeatedly. You can answer the call by
pressing {C} on the handset.
The default setting is “On”.
1 8 i {#}{3}{1}{0}
2 {V}/{^}: Select the desired setting.
i M i {ic}
Answering System
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Answering System
2 M i {ic}
Greeting message
When the unit answers a call, a greeting
message is played to callers.
You can use either:
– your own greeting message
– a pre-recorded greeting message
Playing back the greeting
message
1
8 i {#}{3}{0}{3}
2 {ic}
Recording your greeting
message
1
8 i {#}{3}{0}{2}
2 {V}/{^}: “Yes” i M
3 After a beep sounds, hold the
handset about 20 cm away and
speak clearly into the microphone (2
minutes max.).
4 Press O to stop recording.
5 {ic}
Using a pre-recorded greeting
message
The unit provides 2 pre-recorded
greeting messages:
– If you erase or do not record your own
greeting message, the unit plays a
pre-recorded greeting asking callers
to leave a message.
– If the message recording time (page
36) is set to “Greeting Only”,
callers’ messages are not recorded
and the unit plays a different prerecorded greeting message asking
callers to call again.
Resetting to a pre-recorded greeting
message
If you want to use a pre-recorded
greeting message once you record your
own greeting message, you need to
erase your own greeting message.
1 8 i {#}{3}{0}{4}
Listening to messages using the base unit
When new messages have been
recorded, {6} on the base unit flashes.
Press {6}.
L If new messages have been recorded,
the base unit plays back new
messages.
L If there are no new messages, the
base unit plays back all messages.
Note:
L When the answer on indicator on the
base unit flashes rapidly, the message
memory is full (“Memory capacity
(including your greeting message)”,
page 31).
Operating the answering
system during playback
Key Operation
{^} or {V} Adjust the speaker
{7} Repeat message
{8} Skip message
{■} Stop playback
{4} Erase currently playing
*1 If pressed within the first 5 seconds of
a message, the previous message is
played.
volume
*1
message
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Answering System
Erasing all messages
Press {4} 2 times while the unit is not in
use.
Listening to messages using the handset
When new messages have been
recorded, u is displayed on the
handset with the total number of new
messages.
1 To listen to new messages:
8 i {#}{3}{2}{3}
To listen to all messages:
8 i {#}{3}{2}{4}
2 When finished, press {ic}.
Note:
L To switch to the receiver, press {C}.
L If “Messages Full” is shown on the
display, u and the total number of
new messages are not displayed.
Operating the answering
system
8 i {V}/{^}: “Answer System”
i M
Key Operation
{^} or {V} Adjust the receiver
or speaker volume
(during playback)
{1} or {<} Repeat message
(during playback)
{2} or {>} Skip message
(during playback)
{3} Enter the
“Settings” menu
{4} Play new messages
{5} Play all messages
*1
Key Operation
{6} Play greeting
{7}{6} Record greeting
{8} Turn answering
8 Pause message
{9} or O Stop recording
{0} Turn answering
*3
{*}{4}
{*}{5} Erase all messages
{*}{6} Reset to a pre-
*1 If pressed within the first 5 seconds of
a message, the previous message is
played.
*2 To resume playback:
{V}/{^}: “Play” i M
*3 You can also erase as follows:
W i {V}/{^}: “Yes” i M
message
message
system on
*2
Stop playback
system off
Erase currently
playing message
recorded greeting
message
Calling back (Caller ID
subscribers only)
If caller information is received for the
call, you can call the caller back while
listening to a message.
1 Press 8 during playback.
2 {V}/{^}: “Call Back” i M
Editing the number before calling
back
1 Press 8 during playback.
2 {V}/{^}: “Edit & Call” i M
3 Edit the number. i {C}
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Answering System
2 After the greeting message starts,
Erasing all messages
1
8 i {#}{3}{2}{5}
2 {V}/{^}: “Yes” i M i {ic}
Remote operation
Using a touch-tone phone, you can call
your phone number from outside and
access the unit to listen to messages or
change answering system settings. The
unit’s voice guidance prompts you to
press certain dial keys to perform
different operations.
enter your remote access code.
L The unit announces the number of
new messages.
3 Follow the voice guidance prompts
as necessary or control the unit
using remote commands (page 34).
4 When finished, hang up.
Note:
L You can also leave a message just as
any outside caller can. After the
greeting message starts, press {*} to
skip the greeting message and record
your message after the beep.
Voice guidance
Remote access code
A 3-digit remote access code must be
entered when operating the answering
system remotely. This code prevents
unauthorised parties from listening to
your messages remotely.
Important:
L In order to operate the answering
system remotely, you must first set a
remote access code.
1 8 i {#}{3}{0}{6}
2 To turn on remote operation, enter
the desired 3-digit remote access
code.
3 M i {ic}
Deactivating remote operation
Press {*} in step 2 on “Remote access
code”, page 34.
L The entered remote access code is
deleted.
Using the answering system
remotely
1
Dial your phone number from a
touch-tone phone.
During remote operation, the unit’s voice
guidance starts and prompts you to
press {1} to perform a specific
operation, or press {2} to listen to more
available operations.
Note:
L If you do not press any dial keys within
10 seconds after a voice guidance
prompt, the unit disconnects your call.
Remote commands
You can press dial keys to access
certain answering system functions
without waiting for the voice guidance to
prompt you.
Key Operation
{1} Repeat message
(during playback)
{2} Skip message
(during playback)
{4} Play new messages
{5} Play all messages
{6} Play greeting message
{7} Record greeting message
{9} Stop recording
Stop playback
*1
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Key Operation
{0} Turn answering system off
{*}{4} Erase currently playing
message
{*}{5} Erase all messages
{*}{6} Reset to a pre-recorded
greeting message (during
greeting message
playback)
{*}{#} End remote operation
(or hang up)
*1 If pressed within the first 5 seconds of
a message, the previous message is
played.
Turning on the answering
system remotely
If the answering system is off, you can
turn it on remotely.
1 Dial your phone number from a
touch-tone phone.
2 Let the phone ring 15 times.
L A long beep is heard.
3 Enter your remote access code
within 10 seconds after the long
beep.
L The greeting message is played
back.
L You can either hang up, or enter
your remote access code again
and begin remote operation (page
34).
Answering system settings
Number of rings before the
unit answers a call
You can change the number of times the
phone rings “Number of Rings”
before the unit answers a call. You can
select 2 to 7 rings, or “Auto”.
The default setting is “4 Rings”.
“Auto”: The unit’s answering system
answers at the end of the 2nd ring when
new messages have been recorded, or
at the end of the 5th ring when there are
no new messages. If you call your phone
from outside to listen to new messages
(page 34), you know that there are no
new messages when the phone rings for
the 3rd time. You can then hang up
without being charged for the call.
1 8 i {#}{2}{1}{1}
2 {V}/{^}: Select the desired setting.
i M i {ic}
For voice mail service subscribers
To receive voice mail and use answering
system properly, please note the
following:
L To use the voice mail service (page
37) provided by your service provider/
telephone company rather than the
unit’s answering system, turn off the
answering system (page 31).
L To use this unit’s answering system
rather than the voice mail service
provided by your service provider/
telephone company, please contact
your service provider/telephone
company to deactivate your voice mail
service.
Answering System
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Answering System
If your service provider/telephone
company cannot do this:
– Set this unit’s “Number of
Rings” setting so that this unit’s
answering system answers calls
before the voice mail service of your
service provider/telephone
company does. It is necessary to
check the number of rings required
to activate the voice mail service
provided by your service
provider/telephone company before
changing this setting.
– Change the number of rings of the
voice mail service so that the
answering system can answer the
call first. To do so, contact your
service provider/telephone
company.
asking callers to call again later
(page 32).
Caller’s recording time
You can change the maximum message
recording time allowed for each caller.
The default setting is “3 Minutes”.
1 8 i {#}{3}{0}{5}
2 {V}/{^}: Select the desired setting.
i M i {ic}
Selecting “Greeting Only”
You can select “Greeting Only”
which sets the unit to announce a
greeting message to callers but not
record messages.
Select “Greeting Only” in step 2 on
“Caller’s recording time”, page 36.
Note:
L When you select “Greeting Only”:
– If you do not record your own
message, the unit will play the prerecorded greeting-only message
asking callers to call again later.
– If you use your own message,
record the greeting-only message
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Voice mail service
Voice mail is an automatic answering
service offered by your service provider/
telephone company. After you subscribe
to this service, your service provider/
telephone company’s voice mail system
answers calls for you when you are
unavailable to answer the phone or
when your line is busy. Messages are
recorded by your service provider/
telephone company, not your telephone.
When you have new messages, 6 is
displayed on the handset if message
indication service is available. Please
contact your service provider/telephone
company for details of this service.
Important:
L If 6 still remains on the display even
after you have listened to new
messages, turn it off by pressing and
holding {#} for 2 seconds.
L To use the voice mail service provided
by your service provider/telephone
company rather than the unit’s
answering system, turn off the
answering system (page 31). For
details, see page 35. (KX-TG6521)
Voice Mail Service
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Intercom/Locator
Intercom
Available for:
KX-TG6512/KX-TG6513
Intercom calls can be made between
handsets.
Note:
L If you receive an outside call while
talking on the intercom, you hear 2
tones. To answer the call, press
{ic}, then press {C}.
L When paging the handset, the paged
handset beeps for 1 minute.
Making an intercom call
8 i 4
1
2 {V}/{^}: Select the desired unit. i
M
L To stop paging, press {ic}.
3 When you finish talking, press
{ic}.
Answering an intercom call
Press {C} to answer the page.
1
2 When you finish talking, press
{ic}.
Handset locator
You can locate a misplaced handset by
pressing {x} on the base unit.
L All registered handsets beep for 1
minute.
To stop paging, press it again or {ic}
on the handset.
Transferring calls, conference calls
Available for:
KX-TG6512/KX-TG6513
Outside calls can be transferred or a
conference call with an outside party can
be made between 2 handsets.
1 During an outside call, press 4 to
put the call on hold.
2 {V}/{^}: Select the desired unit. i
M
3 Wait for the paged party to answer.
L If the paged party does not
answer, press ^ to return to the
outside call.
4 To complete the transfer:
Press {ic}.
L The outside call is being routed to
the destination unit.
To establish a conference call:
Press w.
L To leave the conference, press
{ic}. The other 2 parties can
continue the conversation.
L To put the outside call on hold,
press H. To resume the
conference, press w.
Note:
L If you want to return to the outside call
after the paged party answers, press
W.
Answering a transferred call
Press {C} to answer the page.
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Useful Information
Character entry
The dial keys are used to enter characters and numbers. Each dial key has multiple
characters assigned to it. The characters that can be entered depend on the
character entry mode (page 39).
–Press {<} or {>} to move the cursor left or right.
– Press dial keys to enter characters and numbers.
–Press ^ to erase the character or number highlighted by the cursor. Press and
hold ^ to erase all characters or numbers.
–Press {*} (A→a) to switch between uppercase and lowercase.
– If you do not press any dial key within 5 seconds after entering a character, the
character is fixed and the cursor moves to the next space.
– When entering another character located on the same dial key, operation will differ
depending on the display language you select.
English
L Press {>} to move the cursor to the next space, then press the appropriate dial
key.
Arabic/Persian
L Press {<} to move the cursor to the next space, then press the appropriate dial
key.
Character entry modes
The available character entry modes are Alphabet (ABC), Numeric (0-9),
Arabic/Persian ( ) and Extended (G). When in these entry modes except
Numeric, you can select which character is entered by pressing a dial key repeatedly.
When the unit displays the character entry screen:
/ i {V}/{^}: Select a character entry mode. i M
Note:
L in the following tables represents a single space.
L When you select Arabic or Persian as the display language, numbers in the
character table are displayed in Arabic or Persian.
Alphabet character table (ABC)
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Useful Information
Numeric entry table (0-9)
Arabic character table ( )
L When you select Arabic as the display language, Arabic character table is
available.
Persian character table ( )
L When you select Persian as the display language, Persian character table is
available.
Extended character table (N)
L The following are used for both uppercase and lowercase:
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Useful Information
Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display message Cause/solution
Base no power
or
No link.
Reconnect AC
adaptor.
Check Phone Line L The supplied telephone line cord has not been
*1
Error
*2
Failed
Incomplete
*2
Memory Full L The phonebook memory is full. Erase unwanted
Use rechargeable
battery.
You must first
subscribe to
Caller ID.
*1 KX-TG6521
*2 KX-TG6512/KX-TG6513
L The handset has lost communication with the base
unit. Move closer to the base unit and try again.
L Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
L The handset’s registration may have been cancelled.
Re-register the handset (page 27).
connected yet or not connected properly. Check the
connections (page 8).
L Recording was too short. Try again.
L Phonebook copy failed (page 20). Confirm the other
handset (the receiver) is in standby mode and try
again.
L The receiver’s phonebook memory is full. Erase the
unwanted phonebook entries from the other handset
(the receiver) and try again.
entries (page 19).
L Message memory is full. Erase unwanted messages
(page 32, 33).
L The call barred list memory is full. Erase unwanted
entries (page 27).
*1
*1
L A wrong type of battery such as Alkaline or
Manganese was inserted. Use only the rechargeable
Ni-MH batteries noted on page 4, 6.
L You must subscribe to a Caller ID service. Once you
receive caller information after subscribing to a Caller
ID service, this message will not be displayed.
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Useful Information
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect
the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s
AC adaptor and turn on the handset.
General use
Problem Cause/solution
The handset does not turn on
even after installing charged
batteries.
The unit does not work. L Make sure the batteries are installed correctly
I cannot hear a dial tone. L Make sure that you are using the supplied
L Place the handset on the base unit or charger
to turn on the handset.
(page 8).
L Fully charge the batteries (page 9).
L Check the connections (page 8).
L Unplug the base unit’s AC adaptor to reset the
unit and turn off the handset. Reconnect the
adaptor, turn on the handset and try again.
L The handset has not been registered to the
base unit. Register the handset (page 27).
telephone line cord. Your old telephone line
cord may have a different wiring configuration.
L The base unit’s AC adaptor or telephone line
cord is not connected. Check the connections.
L Disconnect the base unit from the telephone
line and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to
have the unit repaired. If the working
telephone does not operate properly, contact
your service provider/telephone company.
Programmable settings
Problem Cause/solution
The display is in a language I
cannot read.
While programming, the
display returns to standby
mode.
L Change the display language (page 14).
L A call matching an entry in the call barred list
is being received.
42
*1
Wait and try again later.
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Useful Information
Problem Cause/solution
I cannot activate the eco mode. L You cannot set eco mode when you set the
repeater mode “On”. If required, set the
repeater mode to “Off” (page 28).
I cannot register a handset to a
base unit.
*1 KX-TG6521
Battery recharge
Problem Cause/solution
The handset beeps and/or )
flashes.
I fully charged the batteries, but
– ) still flashes or
– the operating time seems to
be shorter.
The handset display is blank. L The handset is not turned on. Turn the power
L The maximum number of handsets (6) is
already registered to the base unit. Cancel
unused handset registrations from the base
unit (page 28).
L You entered the wrong PIN. If you forget your
PIN, contact an authorised service centre.
L Battery charge is low. Fully charge the
batteries (page 9).
L Clean the battery ends (S, T) and the
charge contacts with a dry cloth and charge
again.
L It is time to replace the batteries (page 8).
on (page 14).
Making/answering calls, intercom
Problem Cause/solution
_ is displayed. L The handset is too far from the base unit.
Move closer.
L The base unit’s AC adaptor is not properly
connected. Reconnect AC adaptor to the
base unit.
L The handset is not registered to the base unit.
Register it (page 27).
L Activating one touch eco mode reduces the
range of the base unit in standby mode. If
required, turn eco mode off (page 15).
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Useful Information
Problem Cause/solution
Noise is heard, sound cuts in
and out.
The handset does not ring. L The ringer volume is turned off. Adjust ringer
The base unit does not ring.
I cannot make a call. L The dialling mode may be set incorrectly.
*1 KX-TG6521
*2 KX-TG6512/KX-TG6513
L You are using the handset or base unit in an
area with high electrical interference. Reposition the base unit and use the handset
away from sources of interference.
L Move closer to the base unit.
L If you use a DSL/ADSL service, we
recommend connecting a DSL/ADSL filter
between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for
details.
L Unplug the base unit’s AC adaptor to reset the
unit and turn off the handset. Reconnect the
adaptor, turn on the handset and try again.
volume (page 23).
*1
L The ringer volume is turned off. Adjust ringer
volume (page 23).
Change the setting (page 14).
L The handset is too far from the base unit.
Move closer and try again.
L Another unit is in use. Wait and try again
*2
later.
L Answering system is being used.*1 Wait and
try again later.
L The key lock feature is turned on. Turn it off
(page 18).
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Useful Information
Caller ID
Problem Cause/solution
Caller information is not
displayed.
Caller information is slow to
display.
Time on the unit has shifted. L Incorrect time information from incoming
The name stored in the
phonebook is not fully
displayed while an outside call
is being received.
L You must subscribe to a Caller ID service.
Contact your service provider/telephone
company for details.
L If your unit is connected to any additional
telephone equipment, remove and plug the
unit directly into the wall jack.
L If you use a DSL/ADSL service, we
recommend connecting a DSL/ADSL filter
between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for
details.
L Other telephone equipment may be interfering
with this unit. Disconnect the other equipment
and try again.
L Depending on your service provider/
telephone company, the unit may display the
caller’s information at the 2nd ring or later.
L Move closer to the base unit.
Caller ID changes the time. Set the time
adjustment to “Manual” (off) (page 23).
L Edit the phonebook entry name to fit in 1 line
of text (page 19).
Answering system (KX-TG6521)
Problem Cause/solution
My own greeting message
cannot be properly heard.
I cannot operate the answering
system.
L Record your own greeting message again
(page 32).
L Someone is using the unit. Wait for the other
user to finish.
L A caller is leaving a message. Wait for the
caller to finish.
L The handset is too far from the base unit.
Move closer.
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TG5511_6511_6521BX(e).book Page 46 Tuesday, June 8, 2010 9:17 AM
Useful Information
Problem Cause/solution
I cannot operate the answering
system remotely.
The unit does not record new
messages.
L The remote access code is not set. Set the
remote access code (page 34).
L You are entering the wrong remote access
code. If you have forgotten your remote
access code, enter the remote access code
setting to check your current code (page 34).
L Press each key firmly.
L The answering system is turned off. Turn it on
(page 35).
L The answering system is turned off. Turn it on
(page 31).
L The message memory is full. Erase unwanted
messages (page 32).
L The recording time is set to “Greeting
Only”. Change the setting (page 36).
L If your own greeting message is not recorded
properly, callers are unable to leave a
message. Record your own greeting message
again (page 32).
L If you subscribe to a voice mail service,
messages are recorded by your service
provider/telephone company, not your
telephone. Change the unit’s number of rings
setting or contact your service provider/
telephone company (page 35).
Liquid damage
Problem Cause/solution
Liquid or other form of moisture
has entered the handset/base
unit.
Caution:
L To avoid permanent damage, do not use a microwave oven to speed up the drying
process.
L Disconnect the AC adaptor and telephone line
cord from the base unit. Remove the batteries
from the handset and leave to dry for at least
3 days. After the handset/base unit are
completely dry, reconnect the AC adaptor and
telephone line cord. Insert the batteries and
charge fully before use. If the unit does not
work properly, contact an authorised service
centre.
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K Key lock: 18
Index
A Alarm: 26
Answering calls: 16
Answering system: 31
Call screening: 31
Erasing messages: 32, 33, 35
Greeting message: 32
Greeting only: 36
Listening to messages: 32, 33, 34
Number of rings: 35
Recording time: 36
Remote access code: 34
Remote operation: 34
Turning on/off: 31, 33, 35
Area code: 26
Auto talk: 16
B Battery: 8, 9
C Caller ID service: 29
Caller list: 29
Caller list edit: 30
Call share: 18
Call waiting: 17
Call Waiting Caller ID: 17
Chain dial: 19
Character entry: 39
Conference calls: 38
Control type: 12
D Date and time: 14
Dialling mode: 14
Direct command: 23
Display
Contrast: 23
Language: 14
E Eco mode: 15
Error messages: 41
H Handset
Deregistration: 28
Locator: 38
Name: 26
Registration: 27
Hold: 17
I Incoming call barring: 27
Intercom: 38
Keytones: 23
M Making calls: 16
Missed calls: 29
Mute: 17
P Pause: 16
Phonebook: 19
PIN: 27
Power failure: 9
Power on/off: 14
Privacy mode: 24
R Recall/flash: 17
Redialling: 16
Repeater: 28
Ringer tone: 23
S Speakerphone: 16
T Temporary tone dialling: 17
Time adjustment: 23
Transferring calls: 38
Troubleshooting: 42
V Voice mail: 37
Volume
Receiver: 16
Ringer (Base unit): 23
Ringer (Handset): 17, 23
Speaker: 16
W Wall mounting: 15
Index
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TG5511_6511_6521BX(e).book Page 48 Tuesday, June 8, 2010 9:17 AM
For your future reference
We recommend keeping a record of the following information to assist with any repair
under warranty.
Serial No. Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.
1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
Copyright:
This material is copyrighted by Panasonic System Networks Co., Ltd., and may be
reproduced for internal use only. All other reproduction, in whole or in part, is
prohibited without the written consent of Panasonic System Networks Co., Ltd.
© Panasonic System Networks Co., Ltd. 2010
PNQX2495ZA CC0610DG0 (A)
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