Panasonic KXTG4321, KX-TGA931T User Manual
Operating Instructions
5.8 GHz Expandable Digital Cordless
Answering System
Model No. KX-TG4321
with 2 Handsets
Model No. KX-TG4322
with 3 Handsets
Model No. KX-TG4323
5.8 GHz Digital Cordless
Answering System
with 4 Handsets
Model No. KX-TG4324
Model shown is KX-TG4321.
This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
Please read these operating instructions before using the unit and save
them for future reference.
For assistance, visit our website:
http://www.panasonic.com/help for customers in the U.S.A. or Puerto
Rico.
Table of Contents
Introduction
Product information . . . . . . . . . . . . . . . 3
Accessory information. . . . . . . . . . . . . 4
For your safety . . . . . . . . . . . . . . . . . . 6
Important safety instructions . . . . . . . . 7
For best performance . . . . . . . . . . . . . 7
Preparation
Controls. . . . . . . . . . . . . . . . . . . . . . . . 9
Display. . . . . . . . . . . . . . . . . . . . . . . . 10
Connections . . . . . . . . . . . . . . . . . . . 10
Battery installation and replacement . 11
Battery charge . . . . . . . . . . . . . . . . . . 12
Symbols used in these operating
instructions . . . . . . . . . . . . . . . . . . . . 13
Setting up the unit before use . . . . . . 14
Making/Answering Calls
Making calls. . . . . . . . . . . . . . . . . . . . 15
Answering calls . . . . . . . . . . . . . . . . . 15
Useful features during a call . . . . . . . 16
Shared Phonebook
Shared phonebook . . . . . . . . . . . . . . 18
Programming
Programmable settings . . . . . . . . . . . 20
Special instructions for programmable
settings . . . . . . . . . . . . . . . . . . . . . . . 25
Registering a unit . . . . . . . . . . . . . . . 26
Caller ID Service
Using Caller ID service . . . . . . . . . . . 27
Caller list . . . . . . . . . . . . . . . . . . . . . . 27
Answering System
Answering system. . . . . . . . . . . . . . . 30
Turning the answering system on/off. 30
Greeting message. . . . . . . . . . . . . . . 30
Listening to messages using the base
unit . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Listening to messages using the
handset . . . . . . . . . . . . . . . . . . . . . . . 32
Remote operation . . . . . . . . . . . . . . . 33
Answering system settings . . . . . . . . 34
Voice Mail Service
Voice mail service . . . . . . . . . . . . . . . 36
Intercom/Locator
Intercom . . . . . . . . . . . . . . . . . . . . . . 38
Transferring calls, conference calls . 38
Handset locator . . . . . . . . . . . . . . . . 39
Useful Information
Wall mounting . . . . . . . . . . . . . . . . . . 40
Error messages . . . . . . . . . . . . . . . . 42
Troubleshooting . . . . . . . . . . . . . . . . 43
FCC and other information . . . . . . . . 48
Specifications . . . . . . . . . . . . . . . . . . 51
Customer services . . . . . . . . . . . . . . 52
Warranty . . . . . . . . . . . . . . . . . . . . . . 53
Index
Index. . . . . . . . . . . . . . . . . . . . . . . . . 55
2
Introduction
Product information
Thank you for purchasing a new Panasonic digital cordless phone.
Notable differences between the models
KX-TG4321 series
L Model shown is
KX-TG4324.
Model No.
KX-TG4321
KX-TG4322 KX-TG4321 KX-TGA430 2
KX-TG4323 KX-TG4321 KX-TGA430 3
KX-TG4324 KX-TG4321 KX-TGA430 4
*1 Feature differences:
Intercom calls can be made between the handsets by purchasing and registering
one or more optional handsets (page 5).
Base unit Handset
Part No. Part No. Quantity
*1
KX-TG4321 KX-TGA430 1
For assistance, please visit http://www.panasonic.com/help
3
Introduction
Accessory information
Supplied accessories
No.
1 AC adaptor for base unit/
2 Telephone line cord/
3 Wall mounting adaptor/
4 Rechargeable batteries
5 Handset cover
6 Charger/
7 AC adaptor for charger/
*1 See page 5 for replacement battery information.
*2 The handset cover comes attached to the handset.
Accessory item/
Order number
PQLV207T
PQJA10075Z
PNKL1001Z1
*2
PNYNTGA430BR
PNLC1001ZB
PQLV209T
12345
67
*1
/
Quantity
KX-TG
4321
KX-TG
4322
1111
1111
1111
2468
1234
–123
–123
KX-TG
4323
KX-TG
4324
4
For assistance, please visit http://www.panasonic.com/help
Introduction
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
No. Accessory item Order number
1 T-adaptor KX-J66
2 Battery back-up power supply KX-TCA230
12
Replacement battery information:
L Replace batteries only with a nickel metal hydride (Ni-MH) type of battery. This
model requires 2 AAA (R03) batteries for every handset. For best performance, we
recommend using Panasonic rechargeable batteries (Order No. HHR-4DPA). To
order, please call 1-800-332-5368 or visit http://www.panasonic.com/batterystore
Expanding your phone system
You can expand your phone
system by registering optional
handsets (max. 4) to a single base
unit.
Handset (optional): KX-TGA430
Sales and support information
L To order additional/replacement accessories, call 1-800-332-5368.
L TTY users (hearing or speech impaired users) can call 1-866-605-1277.
For assistance, please visit http://www.panasonic.com/help
5
Introduction
For your safety
To prevent severe injury and loss of
life/property, read this section carefully
before using the product to ensure
proper and safe operation of your
product.
WARNING
Power connection
L Use only the power source marked on
the product.
L Do not overload power outlets and
extension cords. This can result in the
risk of fire or electric shock.
L Completely insert the AC
adaptor/power plug into the power
outlet. Failure to do so may cause
electric shock and/or excessive heat
resulting in a fire.
L Regularly remove any dust, etc. from
the AC adaptor/power plug by pulling
it from the power outlet, then wiping
with a dry cloth. Accumulated dust
may cause an insulation defect from
moisture, etc. resulting in a fire.
L Unplug the product from power outlets
if it emits smoke, an abnormal smell,
or makes an unusual noise. These
conditions can cause fire or electric
shock. Confirm that smoke has
stopped emitting and contact the
Panasonic Call Center at 1-800-211PANA (1-800-211-7262).
L Never touch the plug with wet hands.
Danger of electric shock exists.
Installation
L To prevent the risk of fire or electrical
shock, do not expose the product to
rain or any type of moisture.
L Do not place or use this product near
automatically controlled devices such
6
For assistance, please visit http://www.panasonic.com/help
as automatic doors and fire alarms.
Radio waves emitted from this product
may cause such devices to
malfunction resulting in an accident.
Operating safeguards
L Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
L Do not disassemble the product.
L Do not spill liquids (detergents,
cleansers, etc.) onto the telephone
line cord plug, or allow it to become
wet at all. This may cause a fire. If the
telephone line cord plug becomes
wet, immediately pull it from the
telephone wall jack, and do not use.
Medical
L Consult the manufacturer of any
personal medical devices, such as
pacemakers or hearing aids, to
determine if they are adequately
shielded from external RF (radio
frequency) energy. (The product
operates in the frequency range of
5.76 GHz to 5.84 GHz, and the RF
transmission power is 200 mW
(max.).)
L Do not use the product in health care
facilities if any regulations posted in
the area instruct you not to do so.
Hospitals or health care facilities may
be using equipment that could be
sensitive to external RF energy.
CAUTION
Installation and relocation
L Never install telephone wiring during
an electrical storm.
L Never install telephone line jacks in
wet locations unless the jack is
specifically designed for wet
locations.
L Never touch uninsulated telephone
wires or terminals unless the
telephone line has been disconnected
at the network interface.
L Use caution when installing or
modifying telephone lines.
L The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and
is easily accessible.
L This product is unable to make calls
when:
– the handset batteries need
recharging or have failed.
– there is a power failure.
Battery
L We recommend using the batteries
noted on page 5. USE ONLY
rechargeable Ni-MH batteries AAA
(R03) size.
L Do not mix old and new batteries.
L Do not open or mutilate the batteries.
Released electrolyte from the
batteries is corrosive and may cause
burns or injury to the eyes or skin. The
electrolyte may be toxic if swallowed.
L Exercise care when handling the
batteries. Do not allow conductive
materials such as rings, bracelets or
keys to touch the batteries, otherwise
a short circuit may cause the batteries
and/or the conductive material to
overheat and cause burns.
L Charge the batteries provided with or
identified for use with this product
only, in accordance with the
instructions and limitations specified
in this manual.
L Only use a compatible base unit (or
charger) to charge the batteries. Do
not tamper with the base unit (or
charger). Failure to follow these
instructions may cause the batteries
to swell or explode.
Introduction
Important safety instructions
When using your product, basic safety
precautions should always be followed
to reduce the risk of fire, electric shock
and injury to persons, including the
following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical
storm. There may be a remote risk of
electric shock from lightning.
3. Do not use the telephone to report a
gas leak in the vicinity of the leak.
4. Use only the power cord and
batteries indicated in this manual. Do
not dispose of batteries in a fire. They
may explode. Check with local codes
for possible special disposal
instructions.
SAVE THESE INSTRUCTIONS
For best performance
Base unit location/avoiding noise
The base unit and other compatible
Panasonic units use radio waves to
communicate with each other.
L For maximum coverage and noise-
free communications, place your base
unit:
– at a convenient, high, and central
location with no obstructions
between the handset and base unit
in an indoor environment.
– away from electronic appliances
such as TVs, radios, personal
For assistance, please visit http://www.panasonic.com/help
7
Introduction
computers, wireless devices or
other phones.
– avoid facing radio frequency
transmitters, such as external
antennas of mobile phone cell
stations (avoid putting the base unit
on a bay window or near a window).
L Coverage and voice quality depends
on the local environmental conditions.
L If the reception for a base unit location
is not satisfactory, move the base unit
to another location for better
reception.
Environment
L Keep the product away from electrical
noise generating devices, such as
fluorescent lamps and motors.
L The product should be kept free from
excessive smoke, dust, high
temperature, and vibration.
L The product should not be exposed to
direct sunlight.
L Do not place heavy objects on the
power cord or top of the product.
L When you leave the product unused
for a long period of time, unplug the
product from the power outlet.
L The product should be kept away from
heat sources such as heaters, kitchen
stoves, etc. It should not be placed in
rooms where the temperature is less
than 5 °C (41 °F) or greater than 40 °C
(104 °F). Damp basements should
also be avoided.
L The maximum calling distance may be
shortened when the product is used in
the following places: Near obstacles
such as hills, tunnels, underground,
near metal objects such as wire
fences, etc.
L Operating the product near electrical
appliances may cause interference.
Move away from the electrical
appliances.
Routine care
L Wipe the outer surface of the
product with a soft moist cloth.
L Do not use benzine, thinner, or any
abrasive powder.
Notice for product disposal, transfer,
or return
L This product can store your
private/confidential information. To
protect your privacy/confidentiality, we
recommend that you erase the
information such as phonebook or
caller list entries from the memory
before you dispose of, transfer, or
return the product.
8
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Preparation
ABCD E F
IJKHG
Controls
Base unit
A Charge contacts
B Speaker
C {■} (STOP)
D {ERASE}
E {GREETING REC} (Recording)
F {GREETING CHECK}
G {^} (VOL.: Volume up)
{V} (VOL.: Volume down)
{7} (Repeat)
{8} (Skip)
H MIC (Microphone)
I {6} (Play)
Message indicator
J {LOCATOR} {INTERCOM}
K {ANSWER ON}
ANSWER ON indicator
Handset
B
A
C
D
E
F
G
A Speaker
B {MENU}
C Soft keys
D {C} (TALK)
E {s} (SP-PHONE: Speakerphone)
F Dial keypad
({*}: TONE)
G {FLASH} {CALL WAIT}
H Charge indicator
Ringer indicator
Message indicator
I Receiver
J Display
K {OFF}
L Navigator key ({^}/{V}/{<}/{>})
? (Volume: {^}/{V})
M {PA USE} {REDIAL}
N {HOLD} {INTERCOM}
O Microphone
P Charge contacts
H
I
J
C
K
L
M
N
O
P
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9
Preparation
Using the navigator key
The handset navigator key can be used
to navigate through menus and to select
items shown on the display by pressing
{^}, {V}, {<}, or {>}.
To adjust the receiver or speaker
volume, press {^} to increase the
volume, or press {V} to decrease the
volume repeatedly while talking.
Volume up
{^}
{<}{>}
{V}
Volume down
Connections
Connect the AC adaptor cord (A) by
pressing the plug firmly (B). Connect
the telephone line cord until it clicks into
the base unit and telephone line jack
(C).
Base unit
L Use only the supplied Panasonic AC
adaptor PQLV207.
L Use only the supplied telephone line
cord. Using another telephone line
cord may not allow the unit to work
properly.
Soft keys
The handset features 2 soft keys. By
pressing a soft key, you can select the
feature shown directly above it on the
display.
View Phone
K
CID book
L
Display
Handset display items
Item Meaning
5 Battery level
[1] Handset number
Line in
use
10
Someone is using the
line.
For assistance, please visit http://www.panasonic.com/help
To single-line
telephone jack
(RJ11C)
(120 V AC,
60 Hz)
C
A
B
Hook
Charger
Available for:
KX-TG4322/KX-TG4323/
KX-TG4324
L Use only the supplied Panasonic AC
adaptor PQLV209.
B
A
Hooks
(120 V AC, 60 Hz)
Note:
L The AC adaptor must remain
connected at all times. (It is normal for
the adaptor to feel warm during use.)
L The AC adaptor should be connected
to a vertically oriented or floormounted AC outlet. Do not connect
the AC adaptor to a ceiling-mounted
AC outlet, as the weight of the adaptor
may cause it to become disconnected.
During a power failure
The unit will not work during a power
failure. We recommend connecting a
corded-type telephone (without AC
adaptor) to the same telephone line or to
the same telephone line jack using a
Panasonic T-adaptor (page 5).
Emergency power can be supplied to the
unit by connecting a Panasonic battery
back-up power supply noted on page 5.
If you subscribe to a DSL/ADSL
service
Please attach a DSL/ADSL filter (contact
your DSL/ADSL provider) to the
telephone line between the base unit
and the telephone line jack in the event
of the following:
– noise is heard during conversations.
– Caller ID features do not function
properly.
Preparation
Battery installation and replacement
Important:
L Use the supplied rechargeable
batteries (Part No. HHR-65AAABU).
L When installing the batteries:
– Wipe the battery ends (S, T) with
a dry cloth.
– Avoid touching the battery ends
(S, T) or the unit contacts.
– Ensure correct polarities (S, T).
L When replacing the batteries:
– USE ONLY rechargeable Ni-MH
batteries AAA (R03) size.
– Do NOT use
Alkaline/Manganese/Ni-Cd
batteries.
– We recommend using the
Panasonic rechargeable batteries
noted on page 5, 7.
1 Press the notch on the handset
cover firmly, and slide it in the
direction of the arrow.
2 Insert the batteries negative (T)
end first. Close the handset cover.
To single-line
telephone
jack (RJ11C)
DSL/ADSL filter
For assistance, please visit http://www.panasonic.com/help
Rechargeable Ni-MH ONLY
11
Preparation
Note:
L When replacing batteries, remove the
old batteries.
Base unit: Charger*1:
Attention:
A nickel metal hydride battery that is
recyclable powers the product you have
purchased.
Please call 1-800-8-BATTERY (1-800822-8837) for information on how to
recycle this battery.
Battery charge
Place the handset on the base unit or
charger for about 7 hours before
initial use.
L While charging, “Charging” is
displayed and the charge indicator on
the handset lights up. When the
batteries are fully charged, “Charge
completed” is displayed.
*1 KX-TG4322/KX-TG4323/
KX-TG4324
Note:
L It is normal for the handset to feel
warm during charging.
L If you want to use the handset
immediately, charge the batteries for
at least 15 minutes.
L Clean the charge contacts of the
handset, base unit, and charger with a
soft and dry cloth once a month. Clean
more often if the unit is exposed to
grease, dust, or high humidity.
Battery level
Battery icon Battery level
5 High
6 Medium
7 Low
L When flashing:
Needs to be
charged.
8 Empty
Note:
L The batteries need to be charged if
the handset beeps while you are
engaged in a call or operating the
answering system remotely.
12
For assistance, please visit http://www.panasonic.com/help
Panasonic Ni-MH battery
performance (supplied batteries)
Operation Operating time
In continuous
use
Not in use
(standby)
While using the
clarity booster
feature (page
17)
Note:
L Actual battery performance depends
on a combination of how often the
handset is in use and how often it is
not in use (standby).
L Even after the handset is fully
charged, the handset can be left on
the base unit or charger without any ill
effect on the batteries.
L The battery level may not be
displayed correctly after you replace
the batteries. In this case, place the
handset on the base unit or charger
and let it charge for at least 7 hours.
5 hours max.
11 days max.
3 hours max.
Preparation
Symbols used in these operating instructions
Symbol Meaning
{} The words in the
brackets indicate
button names/soft key
names on the handset
and base unit.
Example:
Unit keys: {C}, {OFF}
Soft keys: {View CID},
{Phonebook}
i Proceed to the next
operation.
“” The words in
quotations indicate the
menu on the display.
Example: “Alarm”
{V}/{^}:“”Press {V} or {^} to
select the words in
quotations.
Example:
{V}/{^}: “Off”
For assistance, please visit http://www.panasonic.com/help
13
Preparation
Setting up the unit before use
Display language
You can select either “English” or
“Español” as the display language.
The default setting is “English”.
1 {MENU} i {#}{1}{1}{0}
2 {V}/{^}: Select the desired setting.
3 Press the right soft key to save. i
{OFF}
Voice guidance language
You can select either “English” or
“Español” as the voice guidance
language of the answering system. The
default setting is “English”.
1 {MENU} i {#}{1}{1}{2}
2 {V}/{^}: Select the desired setting.
3 {Save} i {OFF}
Dialing mode
If you cannot make calls, change this
setting according to your telephone line
service. The default setting is “Tone”.
“Tone”: For tone dial service.
“Pulse”: For rotary/pulse dial service.
1 {MENU} i {#}{1}{2}{0}
2 {V}/{^}: Select the desired setting.
3 {Save} i {OFF}
Date and time
1
{MENU} i {#}{1}{0}{1}
2 Enter the current month, date, and
year by selecting 2 digits for each.
Example: July 15, 2008
{0}{7} {1}{5} {0}{8}
3 Enter the current hour and minute
(12-hour clock format) by selecting 2
digits for each.
Example: 9:30
{0}{9} {3}{0}
4 {AM/PM}: Select “AM” or “PM”.
5 {Save} i {OFF}
Note:
L When English is selected as the
display language, 12-hour clock
format is used. When Spanish is
selected, 24-hour clock format is
used.
L To correct a digit, press {^}, {V}, {<},
or {>} to move the cursor to the digit,
then make the correction.
L The date and time may be incorrect
after a power failure. In this case, set
the date and time again.
14
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Making calls
1 Lift the handset and dial the phone
number.
L To correct a digit, press {Clear}.
2 Press {C} or {Call}.
3 When you finish talking, press
{OFF} or place the handset on the
base unit or charger.
Using the speakerphone
1 Dial the phone number, and press
{s}.
L Speak alternately with the other
party.
2 When you finish talking, press
{OFF}.
Note:
L For best performance, use the
speakerphone in a quiet environment.
L To switch back to the receiver, press
{C}.
Adjusting the receiver or speaker
volume
Press {^} or {V} repeatedly while
talking.
Making a call using the redial list
The last 5 phone numbers dialed are
stored in the redial list (each 48 digits
max.).
1 {REDIAL}
2 {V}/{^}: Select the desired phone
number.
3 {C}
Erasing a number in the redial list
1 {REDIAL}
2 {V}/{^}: Select the desired phone
number.
Making/Answering Calls
3 {Erase} i {Yes} i {OFF}
Pause (for PBX/long distance service
users)
A pause is sometimes required when
making calls using a PBX or long
distance service. When storing a calling
card access number and/or PIN in the
phonebook, a pause is also needed
(page 19).
Example: If you need to dial the line
access number “9” when making outside
calls with a PBX:
1 {9} i {PAUSE}
2 Dial the phone number. i {C}
Note:
L A 3.5 second pause is inserted each
time {PAUSE} is pressed. Repeat as
needed to create longer pauses.
Answering calls
When a call is being received, the ringer
indicator flashes rapidly.
1 Lift the handset and press {C} or
{s} when the unit rings.
L You can also answer the call by
pressing any dial key from {0} to
{9}, {*}, or {#}. (Any key
answer feature)
2 When you finish talking, press
{OFF} or place the handset on the
base unit or charger.
Auto talk
You can answer calls simply by lifting the
handset off the base unit or charger. You
do not need to press {C}. To turn this
feature on, see page 22.
For assistance, please visit http://www.panasonic.com/help
15
Making/Answering Calls
Adjusting the handset ringer volume
Press {^} or {V} repeatedly to select the
desired volume while the handset is
ringing for an incoming call.
Note:
L You can also program the handset
ringer volume beforehand (page 23).
Temporary handset ringer off
While the handset is ringing for a call,
you can turn the ringer off temporarily by
pressing {OFF}.
Adjusting the base unit ringer volume
Press {^} or {V} repeatedly to select the
desired volume.
L To turn the ringer off, press and hold
{V} until the unit beeps 2 times.
Useful features during a call
Hold
This feature allows you to put an outside
call on hold.
1 Press {HOLD} 2 times during an
outside call.
2 To release hold, press {C}.
L Another handset user can take
the call by pressing {C}.
Note:
L If a call is kept on hold for more than 9
minutes, an alarm tone starts to sound
and the ringer indicator flashes
rapidly. After 1 additional minute on
hold, the call is disconnected.
L If another phone is connected to the
same line (page 11), you can also take
the call by lifting its handset.
Mute
While mute is turned on, you can hear
the other party, but the other party
cannot hear you.
1 Press {Mute} during an outside call.
L{Mute} flashes.
2 To return to the conversation, press
{Mute} again.
Note:
L{Mute} is a soft key visible on the
handset display during a call.
Flash
{FLASH} allows you to use the special
features of your host PBX such as
transferring an extension call, or
accessing optional telephone services.
Note:
L To change the flash time, see page
23.
For call waiting or Call Waiting
Caller ID service users
To use call waiting, you must first
subscribe to the call waiting service of
your service provider/telephone
company.
This feature allows you to receive calls
while you are already talking on the
phone. If you receive a call while on the
phone, you will hear a call waiting tone.
If you subscribe to both Caller ID and
Call Waiting with Caller ID services,
the 2nd caller’s information is displayed
after you hear the call waiting tone on the
handset.
1 Press {CALL WAIT} to answer the
2nd call.
2 To switch between calls, press
{CALL WAIT}.
16
For assistance, please visit http://www.panasonic.com/help
Note:
L Please contact your service
provider/telephone company for
details and availability of this service
in your area.
Temporary tone dialing (for
rotary/pulse service users)
You can temporarily switch the dialing
mode to tone when you need to access
touch-tone services (for example,
answering services, telephone banking
services, etc.).
Press {*} (TONE) before entering
access numbers which require tone
dialing.
Handset clarity booster
This feature can improve sound clarity
when the handset is used in an area
where there may be interference. During
an outside call, this feature is turned on
automatically when necessary.
L When this feature is turned on,
“BOOST” flashes.
L While this feature is turned on:
– the battery operating time is
shortened (page 13).
– the maximum number of extensions
that can be used at a time may
decrease.
Making/Answering Calls
L While handset clarity booster is turned
on, the maximum number of
participating parties may decrease.
Call share
This feature allows you to join an
existing outside call.
To join the conversation, press {C}
when the other handset is on an outside
call.
Note:
L A maximum of 4 parties (including 1
outside party) can join a conversation
using 3 extensions.
For assistance, please visit http://www.panasonic.com/help
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