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Operating Instructions
5.8 GHz Digital Cordless Phone
Model No. KX-TG4311BX
Model No. KX-TG4312BX
with 2 Handsets
Model shown is KX-TG4311BX.
This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
Please read these operating instructions before using the unit and save
them for future reference.
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Table of Contents
Introduction
Product information . . . . . . . . . . . . . . . 3
Accessory information. . . . . . . . . . . . . 4
For your safety . . . . . . . . . . . . . . . . . . 5
Important safety instructions . . . . . . . . 6
For best performance . . . . . . . . . . . . . 6
Index
Index. . . . . . . . . . . . . . . . . . . . . . . . . 41
Preparation
Controls. . . . . . . . . . . . . . . . . . . . . . . . 8
Display. . . . . . . . . . . . . . . . . . . . . . . . . 9
Connections . . . . . . . . . . . . . . . . . . . . 9
Battery installation and replacement . 10
Battery charge. . . . . . . . . . . . . . . . . . 11
Symbols used in these operating
instructions . . . . . . . . . . . . . . . . . . . . 12
Setting up the unit before use . . . . . . 13
Making/Answering Calls
Making calls. . . . . . . . . . . . . . . . . . . . 14
Answering calls . . . . . . . . . . . . . . . . . 14
Useful features during a call . . . . . . . 15
Dial lock. . . . . . . . . . . . . . . . . . . . . . . 16
Phonebook
Phonebook . . . . . . . . . . . . . . . . . . . . 17
Programming
Programmable settings . . . . . . . . . . . 19
Special instructions for programmable
settings . . . . . . . . . . . . . . . . . . . . . . . 23
Caller ID Service
Using Caller ID service . . . . . . . . . . . 25
Caller list . . . . . . . . . . . . . . . . . . . . . . 25
Voice Mail Service
Voice mail service . . . . . . . . . . . . . . . 28
Intercom/Locator
Intercom . . . . . . . . . . . . . . . . . . . . . . 29
Transferring calls, conference calls. . 29
Handset locator . . . . . . . . . . . . . . . . . 30
Useful Information
Wall mounting . . . . . . . . . . . . . . . . . . 31
Error messages . . . . . . . . . . . . . . . . . 33
Troubleshooting. . . . . . . . . . . . . . . . . 35
Specifications . . . . . . . . . . . . . . . . . . 40
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Introduction
Product information
Thank you for purchasing a Panasonic digital cordless phone.
L The suffix (BX) in the following model numbers will be omitted in these instructions:
KX-TG4311BX/KX-TG4312BX
L References in these operating instructions to the charger and multiple handsets
are for KX-TG4312 only.
Notable differences between the models
KX-TG4311 series
L Model shown is
KX-TG4312.
Model No.
KX-TG4311 KX-TG4311 KX-TGA434 1
KX-TG4312 KX-TG4312 KX-TGA431 2
Base unit Handset
Part No. Part No. Quantity
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Introduction
Accessory information
Supplied accessories
No. Accessory item/Part number
1 AC adaptor for base unit/PQLV207BX 1 1
2 Telephone line cord 1 1
3 Wall mounting adaptor 1 1
4 Rechargeable batteries
5 Handset cover
6 Charger – 1
7 AC adaptor for charger/PQLV209BX – 1
*1 See page 4 for replacement battery information.
*2 The handset cover comes attached to the handset.
1234
567
*2
*1
Quantity
KX-TG4311 KX-TG4312
24
12
Replacement battery information:
L Please contact your nearest Panasonic dealer for sales information.
L Replace batteries only with a nickel metal hydride (Ni-MH) type of battery. This
model requires 2 AAA (R03) batteries for every handset. For best performance, we
recommend using Panasonic rechargeable batteries (Order No. HHR-4MPT).
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Radio waves emitted from this product
For your safety
To prevent severe injury and loss of
life/property, read this section carefully
before using the product to ensure
proper and safe operation of your
product.
WARNING
Power connection
L Use only the power source marked on
the product.
L Do not overload power outlets and
extension cords. This can result in the
risk of fire or electric shock.
L Completely insert the AC
adaptor/power plug into the power
outlet. Failure to do so may cause
electric shock and/or excessive heat
resulting in a fire.
L Regularly remove any dust, etc. from
the AC adaptor/power plug by pulling
it from the power outlet, then wiping
with a dry cloth. Accumulated dust
may cause an insulation defect from
moisture, etc. resulting in a fire.
L Unplug the product from power outlets
if it emits smoke, an abnormal smell,
or makes an unusual noise. These
conditions can cause fire or electric
shock. Confirm that smoke has
stopped emitting and contact an
authorized service center.
L Never touch the plug with wet hands.
Danger of electric shock exists.
Installation
L To prevent the risk of fire or electrical
shock, do not expose the product to
rain or any type of moisture.
L Do not place or use this product near
automatically controlled devices such
as automatic doors and fire alarms.
may cause such devices to
malfunction resulting in an accident.
Operating safeguards
L Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
L Do not disassemble the product.
L Do not spill liquids (detergents,
cleansers, etc.) onto the telephone
line cord plug, or allow it to become
wet at all. This may cause a fire. If the
telephone line cord plug becomes
wet, immediately pull it from the
telephone wall jack, and do not use.
Medical
L Consult the manufacturer of any
personal medical devices, such as
pacemakers or hearing aids, to
determine if they are adequately
shielded from external RF (radio
frequency) energy. (The product
operates in the frequency range of
5.76 GHz to 5.84 GHz, and the RF
transmission power is 200 mW
(max.).)
L Do not use the product in health care
facilities if any regulations posted in
the area instruct you not to do so.
Hospitals or health care facilities may
be using equipment that could be
sensitive to external RF energy.
CAUTION
Installation and relocation
L Never install telephone wiring during
an electrical storm.
L Never install telephone line jacks in
wet locations unless the jack is
specifically designed for wet
locations.
Introduction
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Introduction
L Never touch uninsulated telephone
wires or terminals unless the
telephone line has been disconnected
at the network interface.
L Use caution when installing or
modifying telephone lines.
L The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and
is easily accessible.
L This product is unable to make calls
when:
– the handset batteries need
recharging or have failed.
– there is a power failure.
Battery
L We recommend using the batteries
noted on page 4. USE ONLY
rechargeable Ni-MH batteries AAA
(R03) size.
L Do not mix old and new batteries.
L Do not open or mutilate the batteries.
Released electrolyte from the
batteries is corrosive and may cause
burns or injury to the eyes or skin. The
electrolyte may be toxic if swallowed.
L Exercise care when handling the
batteries. Do not allow conductive
materials such as rings, bracelets or
keys to touch the batteries, otherwise
a short circuit may cause the batteries
and/or the conductive material to
overheat and cause burns.
L Charge the batteries provided with or
identified for use with this product
only, in accordance with the
instructions and limitations specified
in this manual.
L Only use a compatible base unit (or
charger) to charge the batteries. Do
not tamper with the base unit (or
charger). Failure to follow these
instructions may cause the batteries
to swell or explode.
Important safety instructions
When using your product, basic safety
precautions should always be followed
to reduce the risk of fire, electric shock
and injury to persons, including the
following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical
storm. There may be a remote risk of
electric shock from lightning.
3. Do not use the telephone to report a
gas leak in the vicinity of the leak.
4. Use only the power cord and
batteries indicated in this manual. Do
not dispose of batteries in a fire. They
may explode. Check with local codes
for possible special disposal
instructions.
SAVE THESE INSTRUCTIONS
For best performance
Base unit location/avoiding noise
The base unit and other compatible
Panasonic units use radio waves to
communicate with each other.
L For maximum coverage and noise-
free communications, place your base
unit:
– at a convenient, high, and central
location with no obstructions
between the handset and base unit
in an indoor environment.
– away from electronic appliances
such as TVs, radios, personal
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computers, wireless devices or
other phones.
– avoid facing radio frequency
transmitters, such as external
antennas of mobile phone cell
stations (avoid putting the base unit
on a bay window or near a window).
L Coverage and voice quality depends
on the local environmental conditions.
L If the reception for a base unit location
is not satisfactory, move the base unit
to another location for better
reception.
Environment
L Keep the product away from electrical
noise generating devices, such as
fluorescent lamps and motors.
L The product should be kept free from
excessive smoke, dust, high
temperature, and vibration.
L The product should not be exposed to
direct sunlight.
L Do not place heavy objects on the
power cord or top of the product.
L When you leave the product unused
for a long period of time, unplug the
product from the power outlet.
L The product should be kept away from
heat sources such as heaters, kitchen
stoves, etc. It should not be placed in
rooms where the temperature is less
than 5 °C or greater than 40 °C. Damp
basements should also be avoided.
L The maximum calling distance may be
shortened when the product is used in
the following places: Near obstacles
such as hills, tunnels, underground,
near metal objects such as wire
fences, etc.
L Operating the product near electrical
appliances may cause interference.
Move away from the electrical
appliances.
Routine care
L Wipe the outer surface of the
product with a soft moist cloth.
L Do not use benzine, thinner, or any
abrasive powder.
Notice for product disposal, transfer,
or return
L This product can store your
private/confidential information. To
protect your privacy/confidentiality, we
recommend that you erase the
information such as phonebook or
caller list entries from the memory
before you dispose of, transfer, or
return the product.
Introduction
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Preparation
Controls
Base unit
A
A Charge contacts
B {LOCATOR}
Handset
A
B
C
D
E
F
G
H
R
KX-TG4311 KX-TG4312
I
J
K
C
L
M
N
O
Q
OP
A Speaker
B {MENU}
C Soft keys
D Headset jack
E {C} (TALK)
F {s} (SP-PHONE: Speakerphone)
G Dial keypad
({*}: TONE)
H {FLASH} {CALL WAIT}
I Charge indicator
Ringer indicator
J Receiver
K Display
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L {OFF}
M Navigator key ({^}/{V}/{<}/{>})
? (Volume: {^}/{V})
N {PAUSE} {REDIAL}
O {HOLD}
P {HOLD} {INTERCOM}
Q Microphone
R Charge contacts
Using the navigator key
The handset navigator key can be used
to navigate through menus and to select
items shown on the display by pressing
{^}, {V}, {<}, or {>}.
To adjust the receiver or speaker
volume, press {^} to increase the
volume, or press {V} to decrease the
volume repeatedly while talking.
Volume up
{^}
{<}{>}
Display
Handset display items
Item Meaning
5 Battery level
[1] Handset number
Line in
use
*1 KX-TG4312
Connections
Connect the AC adaptor cord (A) by
pressing the plug firmly (B). Connect
the telephone line cord until it clicks into
the base unit and telephone line jack
(C).
Base unit
{V}
Volume down
Soft keys
The handset features 2 soft keys. By
pressing a soft key, you can select the
feature shown directly above it on the
display.
View Phone
K
CID book
L
L Use only the supplied Panasonic AC
adaptor PQLV207BX.
L Use only the supplied telephone line
cord. Using another telephone line
cord may not allow the unit to work
properly.
To single-line
telephone jack
Preparation
*1
Someone is using the
line.
C
A
(220–240 V AC,
50/60 Hz)
B
Hook
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Preparation
Charger
Available for:
KX-TG4312
L Use only the supplied Panasonic AC
adaptor PQLV209BX.
– Caller ID features do not function
properly.
B
A
Note:
L The AC adaptor must remain
connected at all times. (It is normal for
the adaptor to feel warm during use.)
L The AC adaptor should be connected
to a vertically oriented or floormounted AC outlet. Do not connect
the AC adaptor to a ceiling-mounted
AC outlet, as the weight of the adaptor
may cause it to become disconnected.
During a power failure
The unit will not work during a power
failure. We recommend connecting a
corded-type telephone (without AC
adaptor) to the same telephone line or to
the same telephone line jack using a Tadaptor.
If you subscribe to a DSL/ADSL
service
Please attach a DSL/ADSL filter (contact
your DSL/ADSL provider) to the
telephone line between the base unit
and the telephone line jack in the event
of the following:
– noise is heard during conversations.
Hooks
(220–240 V AC,
50/60 Hz)
To single-line
telephone
jack
DSL/ADSL filter
Battery installation and replacement
Important:
L Use the supplied rechargeable
batteries (Part No. HHR-65AAAB).
L When installing the batteries:
– Wipe the battery ends (S, T) with
a dry cloth.
– Avoid touching the battery ends
(S, T) or the unit contacts.
– Ensure correct polarities (S, T).
L When replacing the batteries:
– USE ONLY rechargeable Ni-MH
batteries AAA (R03) size.
– Do NOT use
Alkaline/Manganese/Ni-Cd
batteries.
– We recommend using the
Panasonic rechargeable batteries
noted on page 4, 6.
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1 Press the notch on the handset
cover firmly, and slide it in the
direction of the arrow.
Base unit: Charger*1:
2 Insert the batteries negative (T)
end first. Close the handset cover.
Rechargeable Ni-MH ONLY
Note:
L When replacing batteries, remove the
old batteries.
*1 KX-TG4312
Note:
L It is normal for the handset to feel
warm during charging.
L If you want to use the handset
immediately, charge the batteries for
at least 15 minutes.
L Clean the charge contacts of the
handset, base unit, and charger with a
soft and dry cloth once a month. Clean
more often if the unit is exposed to
grease, dust, or high humidity.
Battery level
Preparation
Battery charge
Place the handset on the base unit or
charger for about 7 hours before
initial use.
L While charging, “Charging” is
displayed and the charge indicator on
the handset lights up. When the
batteries are fully charged, “Charge
completed” is displayed.
Battery icon Battery level
5 High
6 Medium
7 Low
L When flashing:
Needs to be
charged.
8 Empty
Note:
L The batteries need to be charged if
the handset beeps while you are
engaged in a call.
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Preparation
Panasonic Ni-MH battery
performance (supplied batteries)
Operation Operating time
In continuous
use
Not in use
(standby)
While using the
clarity booster
feature (page
16)
Note:
L Actual battery performance depends
on a combination of how often the
handset is in use and how often it is
not in use (standby).
L Even after the handset is fully
charged, the handset can be left on
the base unit or charger without any ill
effect on the batteries.
L The battery level may not be
displayed correctly after you replace
the batteries. In this case, place the
handset on the base unit or charger
and let it charge for at least 7 hours.
5 hours max.
11 days max.
3 hours max.
Symbol Meaning
i Proceed to the next
operation.
“” The words in
quotations indicate the
menu on the display.
Example: “Alarm”
{V}/{^}:“”Press {V} or {^} to
select the words in
quotations.
Example:
{V}/{^}: “Off”
Symbols used in these operating instructions
Symbol Meaning
{} The words in the
12
brackets indicate
button names/soft key
names on the handset
and base unit.
Example:
Unit keys: {C}, {OFF}
Soft keys: {View CID},
{Phonebook}
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Preparation
Setting up the unit before use
Dialing mode
If you cannot make calls, change this
setting according to your telephone line
service. The default setting is “Tone”.
“Tone”: For tone dial service.
“Pulse”: For rotary/pulse dial service.
1 {MENU} i {#}{1}{2}{0}
2 {V}/{^}: Select the desired setting.
3 {Save} i {OFF}
Date and time
1
{MENU} i {#}{1}{0}{1}
2 Enter the current date, month, and
year by selecting 2 digits for each.
Example: 15 July, 2008
{1}{5} {0}{7} {0}{8}
3 Enter the current hour and minute
(12-hour clock format) by selecting 2
digits for each.
Example: 9:30
{0}{9} {3}{0}
4 {AM/PM}: Select “AM” or “PM”.
5 {Save} i {OFF}
Note:
L To correct a digit, press {^}, {V}, {<},
or {>} to move the cursor to the digit,
then make the correction.
L The date and time may be incorrect
after a power failure. In this case, set
the date and time again.
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Making/Answering Calls
3 {Erase} i {Yes} i {OFF}
Making calls
1 Lift the handset and dial the phone
number.
L To correct a digit, press {Clear}.
2 Press {C} or {Call}.
3 When you finish talking, press
{OFF} or place the handset on the
base unit or charger.
Using the speakerphone
1 Dial the phone number, and press
{s}.
L Speak alternately with the other
party.
2 When you finish talking, press
{OFF}.
Note:
L For best performance, use the
speakerphone in a quiet environment.
L To switch back to the receiver, press
{C}.
Adjusting the receiver or speaker
volume
Press {^} or {V} repeatedly while
talking.
Making a call using the redial list
The last 5 phone numbers dialed are
stored in the redial list (each 48 digits
max.).
1 {REDIAL}
2 {V}/{^}: Select the desired phone
number.
3 {C}
Erasing a number in the redial list
Pause (for PBX/long distance service
users)
A pause is sometimes required when
making calls using a PBX or long
distance service. When storing a calling
card access number and/or PIN in the
phonebook, a pause is also needed
(page 18).
Example: If you need to dial the line
access number “9” when making outside
calls with a PBX:
1 {9} i {PAUSE}
2 Dial the phone number. i {C}
Note:
L A 3.5 second pause is inserted each
time {PAUSE} is pressed. Repeat as
needed to create longer pauses.
Answering calls
When a call is being received, the ringer
indicator flashes rapidly.
1 Lift the handset and press {C} or
{s} when the unit rings.
L You can also answer the call by
pressing any dial key from {0} to
{9}, {*}, or {#}. (Any key
answer feature)
2 When you finish talking, press
{OFF} or place the handset on the
base unit or charger.
Auto talk
You can answer calls simply by lifting the
handset off the base unit or charger. You
do not need to press {C}. To turn this
feature on, see page 21.
1 {REDIAL}
2 {V}/{^}: Select the desired phone
number.
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Making/Answering Calls
Adjusting the handset ringer volume
Press {^} or {V} repeatedly to select the
desired volume while the handset is
ringing for an incoming call.
Note:
L You can also program the handset
ringer volume beforehand (page 21).
Temporary handset ringer off
While the handset is ringing for a call,
you can turn the ringer off temporarily by
pressing {OFF}.
Useful features during a call
Hold
This feature allows you to put an outside
call on hold.
1 Proceed with the operation for your
model.
■ KX-TG4311
Press {HOLD} during an outside
call.
■ KX-TG4312
Press {HOLD} 2 times during an
outside call.
2 To release hold, press {C}.
L Another handset user can take
the call by pressing {C}.
(KX-TG4312)
Note:
L If a call is kept on hold for more than 9
minutes, an alarm tone starts to sound
and the ringer indicator flashes
rapidly. After 1 additional minute on
hold, the call is disconnected.
L If another phone is connected to the
same line (page 10), you can also take
the call by lifting its handset.
Mute
While mute is turned on, you can hear
the other party, but the other party
cannot hear you.
1 Press {Mute} during an outside call.
L{Mute} flashes.
2 To return to the conversation, press
{Mute} again.
Note:
L{Mute} is a soft key visible on the
handset display during a call.
Flash
{FLASH} allows you to use the special
features of your host PBX such as
transferring an extension call, or
accessing optional telephone services.
Note:
L To change the flash time, see page
21.
For call waiting or Call Waiting
Caller ID service users
To use call waiting, you must first
subscribe to the call waiting service of
your service provider/telephone
company.
This feature allows you to receive calls
while you are already talking on the
phone. If you receive a call while on the
phone, you will hear a call waiting tone.
If you subscribe to both Caller ID and
Call Waiting with Caller ID services,
the 2nd caller’s information is displayed
after you hear the call waiting tone on the
handset.
1 Press {CALL WAIT} to answer the
2nd call.
2 To switch between calls, press
{CALL WAIT}.
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Making/Answering Calls
Note:
L Please contact your service
provider/telephone company for
details and availability of this service
in your area.
Temporary tone dialing (for
rotary/pulse service users)
You can temporarily switch the dialing
mode to tone when you need to access
touch-tone services (for example,
answering services, telephone banking
services, etc.).
Press {*} (TONE) before entering
access numbers which require tone
dialing.
Handset clarity booster
This feature can improve sound clarity
when the handset is used in an area
where there may be interference. During
an outside call, this feature is turned on
automatically when necessary.
L When this feature is turned on,
“BOOST” flashes.
L While this feature is turned on, the
battery operating time is shortened
(page 12).
Call share
Available for:
KX-TG4312
This feature allows you to join an
existing outside call.
To join the conversation, press {C}
when the other handset is on an outside
call.
Dial lock
This feature prohibits making outside
calls. The default setting is OFF.
Important:
L When dial lock is turned on, only
phone numbers stored in the
phonebook as emergency numbers
(numbers stored with a # at the
beginning of the name) can be
dialed using the phonebook (page
17). We recommend storing
emergency numbers in the
phonebook before using this
feature.
L When dial lock is turned on, you
cannot store, edit, or erase entries in
the phonebook.
To turn dial lock on
1 {MENU} i {#}{2}{5}{1}
2 Enter a 4-digit password.
L This password is required when
turning dial lock off. We
recommend writing the password
down.
3 {Save} i {Yes} i {OFF}
Note:
L If dial lock is turned on, the handset
displays “Dial lock”.
To turn dial lock off
1 {MENU} i {#}{2}{5}{1}
2 Enter the same password that was
entered when dial lock was turned
on.
3 {Save} i {Yes} i {OFF}
Note:
L If you forget the password, see page
39.
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Key Character
Phonebook
The phonebook allows you to make calls
without having to dial manually. You can
add 50 names and phone numbers to
the phonebook.
L KX-TG4312: If you add entries on one
handset, the entries can be shared on
another handset. Only 1 person can
access the phonebook at a time.
Adding entries
{Phonebook}
1
{5} jklJKL5
{6} mn o MN O6
{7} pqr s PQRS7
{8} tuvTUV8
{9} wx y z WXYZ 9
{0} 0Space
{*} ;
{#} #
L To enter another character that is
located on the same dial key, first
press {>} to move the cursor to the
next space.
2 {Add}
3 Enter the party’s name (16
characters max.). i {Next}
4 Enter the party’s phone number (32
digits max.). i {Next} i {Save}
L To add other entries, repeat from
step 2.
Correcting a mistake
Press {<} or {>} to move the cursor to
the character or number you want to
erase, then press {Clear}. Enter the
appropriate character or number.
L Press and hold {Clear} to erase all
characters or numbers.
5 {OFF}
Note:
L Caller ID subscribers can use ringer
ID feature (page 25).
To store emergency numbers
Emergency numbers are numbers
stored in the phonebook that can be
dialed using the phonebook even when
dial lock is turned on (page 16).
To store a number as an emergency
number, add # at the beginning of the
name (see “Adding entries”, page 17).
Character table for entering names
Key Character
{1} &’(),–./1
{2} a b c ABC2
{3} def DEF3
{4} ghi GHI 4
Finding and calling a
phonebook entry
Scrolling through all entries
1 {Phonebook} i {Search}
2 {V}/{^}: Select the desired entry.
3 {C}
Searching by first character
(alphabetically)
1 {Phonebook} i {Search}
2 Press the dial key ({0} – {9}, {*},
or {#}) which contains the
character you are searching for
(page 17).
L Press the same dial key
repeatedly to display the first
entry corresponding to each
character located on that dial key.
Phonebook
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Phonebook
L If there is no entry corresponding
to the character you selected, the
next entry is displayed.
3 {V}/{^}: Scroll through the
phonebook if necessary.
4 {C}
press {PAUSE} to add pauses after
the number and PIN as necessary
(page 14).
L If you have rotary/pulse service, you
need to press {*} before pressing
{MENU} in step 1 to change the
dialing mode temporarily to tone.
Editing entries
Find the desired entry (page 17).
1
i {Option}
2 {V}/{^}: “Edit” i {Select}
3 Edit the name if necessary (16
characters max.; page 17). i
{Next}
4 Edit the phone number if necessary
(32 digits max.). i {Next} i
{Save} i {OFF}
Erasing entries
Find the desired entry (page 17).
1
2 {Erase} i {Yes} i {OFF}
Chain dial
This feature allows you to dial phone
numbers in the phonebook while you are
on a call. This feature can be used, for
example, to dial a calling card access
number or bank account PIN that you
have stored in the phonebook, without
having to dial manually.
1 During an outside call, press
{MENU}.
L Instead of pressing {MENU}, you
can also press {Ph.book} if it is
shown on the display.
2 {V}/{^}: Select the desired entry.
3 Press {Call} to dial the number.
Note:
L When storing a calling card access
number and your PIN in the
phonebook as one phonebook entry,
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Programming
Programmable settings
You can customize the unit by programming the following features using the handset.
To access the features, there are 2 methods:
– scrolling through the display menus (page 19)
– using the direct commands (page 21)
L Mainly the direct command method is used in these operating instructions.
Programming by scrolling through the display menus
{MENU}
1
2 Press {V} or {^} to select the desired main menu. i {Select}
3 Press {V} or {^} to select the desired item in sub-menu 1. i {Select}
L In some cases, you may need to select from sub-menu 2. i {Select}
4 Press {V} or {^} to select the desired setting. i {Save}
L This step may vary depending on the feature being programmed.
L To exit the operation, press {OFF}.
Note:
L See page 21 for the default settings.
Main menu Sub-menu 1 Sub-menu 2 Page
Night mode On/Off –23
Start/End –23
Ringer setting Ringer volume ––
Ringer tone ––
Set date & time Date and time
Alarm –23
Dial lock
Initial setting LCD contrast ––
*1
Time adjustment
Key tone ––
Auto talk –14
Set area code
Set tel line Set dial mode
Registration HS registration 38
*1
*1, *2
––16
*1
Set flash time
Set line mode
Deregistration 38
–13
––
–26
*1
13
*1
15
*1
–
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Programming
*1 If you program these settings using one of the handsets, you do not need to
program the same item using another handset. (KX-TG4312)
*2 If the Caller ID time and date display service is available in your area, this feature
allows the unit to automatically adjust the date and time setting when caller
information is received. To use this feature, set the date and time first.
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Programming
Programming using the direct commands
1
{MENU} i {#}
2 Enter the desired feature code.
3 Enter the desired setting code. i {Save}
L This step may vary depending on the feature being programmed.
L To exit the operation, press {OFF}.
Note:
L In the following table, < > indicates the default settings.
Feature Feature
code
Auto talk
*2
{2}{0}{0}{1}: On {0}: <Off>–14
Date and time {1}{0}{1} – r 13
Deregistration {1}{3}{1} ––38
Dial lock {2}{5}{1} – r 16
HS
{1}{3}{0} ––38
registration
(Handset
registration)
Key tone
*3
LCD contrast
{1}{6}{5}{1}: <On> {0}: Off ––
{1}{4}{5}{1}–{6}: Level 1–6 <3> – –
(Display contrast)
Night mode
{2}{3}{8}{1}: On {0}: <Off>–23
(On/Off)
Night mode
{2}{3}{7} <11:00 PM/06:00 AM>– 23
(Start/End)
*4
Ringer tone
{1}{6}{1}{1}–{3}: Tone <1>–3
(Handset)
Ringer volume
{1}{6}{0}{1}: Low {2}: Medium
(Handset)
Set alarm {7}{2}{0}{1}: Once {2}: Daily
Set area code {2}{5}{5} – r 26
Set dial mode {1}{2}{0}{1}: Pulse {2}: <Tone> r 13
Set flash
*5
time
Set line mode
{1}{2}{1}{1}: <700ms> {2}: 600ms
*6
{1}{2}{2}{1}: A {2}: <B> r –
Setting code System
setting
––
{4}–{7}: Melody 1–4
––
{3}: <High> {0}: Off
–23
{0}: <Off>
r 15
{3}: 400ms {4}: 300ms
{5}: 250ms {6}: 110ms
{7}: 100ms {8}: 90ms
Page
*1
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Programming
Feature Feature
code
Time
adjustment
{2}{2}{6}{1}: Caller ID[auto]
*7
(Caller ID
subscribers only)
*1 If “System setting” column is checked, you do not need to program the same item
using another handset. (KX-TG4312)
*2 If you subscribe to Caller ID service and want to view the caller’s information after
lifting up the handset to answer a call, turn off this feature.
*3 Turn this feature off if you prefer not to hear key tones while you are dialing or
pressing any keys, including confirmation tones and error tones.
*4 If you select one of the melody ringer tones, the ringer tone will continue to play for
several seconds even if the caller has already hung up. You may either hear a dial
tone or no one on the line when you answer the call.
*5 The flash time depends on your telephone exchange or host PBX. Contact your
PBX supplier if necessary.
*6 Generally, the line mode setting should not be adjusted. If “Line in use” is not
displayed when another phone connected to the same line is in use, you need to
change the line mode to “A”.
*7 If the Caller ID time and date display service is available in your area, this feature
allows the unit to automatically adjust the date and time setting when caller
information is received. To use this feature, set the date and time first.
Setting code System
setting
r –
{0}: <Manual>
Page
*1
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Note:
Special instructions for programmable settings
Night mode
Night mode allows you to select a span
of time during which the handset will not
ring for outside calls. This feature is
useful for instances when you do not
want to be disturbed, for example, while
sleeping. Night mode can be set for each
handset.
Important:
L Set the date and time beforehand
(page 13).
L If you have set the alarm, the alarm
sounds even if the night mode is
turned on.
Setting the start and end time
L When the night mode is turned on,
“Night mode” is displayed during
the selected period.
Alarm
You can set one of 2 different alarm
options (once or daily) at a time for each
handset. An alarm sounds at the set time
for 1 minute.
You can choose an alarm sound from 3
tones and 4 melodies.
Important:
L Set the date and time beforehand
(page 13).
1 {MENU} i {#}{7}{2}{0}
2 {V}/{^}: Select the desired alarm
option. i {Select}
Off Turns alarm off. Go to
Once An alarm sounds once at
1 {MENU} i {#}{2}{3}{7}
2 Enter the desired hour and minute
you wish to start this feature.
Daily An alarm sounds daily at
3 {AM/PM}: Select “AM” or “PM”. i
{V}
4 Enter the desired hour and minute
you wish to end this feature.
5 {AM/PM}: Select “AM” or “PM”.
6 {Save} i {OFF}
Note:
L To correct a digit, press {^}, {V}, {<},
or {>} to move the cursor to the digit,
then make the correction.
Turning night mode on/off
1 {MENU} i {#}{2}{3}{8}
2 {V}/{^}: Select “On” or “Off”. i
{Save} i {OFF}
3 Set the desired time. i {OK}
4 {V}/{^}: Select the desired ringer
tone. i {Save}
L If you set a tone or melody, we
recommend selecting a different
one for outside calls.
5 {OFF}
Note:
L To stop the alarm, press any dial key
or place the handset on the base unit
or charger.
L When the handset is in use, the alarm
will not sound until the handset is in
standby mode.
Programming
step 5.
the set time. Enter the
desired date, month, and
year.
the set time.
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Programming
L If you select “Once”, the setting
changes to “Off” after the alarm
sounds.
L When the ringer volume for outside
calls is set to off (page 21), the alarm
sound is heard at a low level.
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phonebook is displayed and logged in
Using Caller ID service
Important:
L This unit is Caller ID compatible. To
use Caller ID features, you must
subscribe to Caller ID service. Contact
your service provider/telephone
company for details.
Caller ID features
When an outside call is being received,
the phone number is displayed.
Caller information for the last 50 callers
is logged in the caller list from the most
recent call to the oldest.
L If the unit cannot receive caller
information, the following is displayed:
– “Out of area”: The caller dialed
from an area which does not
provide Caller ID service.
– “Private caller”: The caller
requested not to send caller
information.
L If the unit is connected to a PBX
system, caller information may not be
received properly. Contact your PBX
supplier.
L If the name display service is available
in your area, the display shows caller
names. For further information,
please contact your service
provider/telephone company.
Missed calls
If a call is not answered, the unit treats
the call as a missed call. The display
shows “Missed call”. This lets you
know if you should view the caller list to
see who called while you were away.
the caller list.
Ringer ID
This feature can help you identify who is
calling by using different ringers for
different callers stored in the phonebook.
You can assign a different ringer to each
phonebook entry. When a call is
received from a caller stored in the
phonebook, the assigned ringer rings
after the caller information is displayed.
If you select “No Ringer ID” (default),
the handset uses the ringer tone you
selected on page 21 when a call is
received from that caller.
L The ringer may be changed after the
2nd ring.
1 Find the desired item (page 17). i
{Option}
2 {V}/{^}: “Ringer ID” i {Select}
3 {V}/{^}: Select the desired setting.
4 {Save} i {OFF}
Note:
L When you assign the ringer ID to an
entry in the phonebook using one
handset, it is applied for another
handset. (KX-TG4312)
Caller list
Important:
L Only 1 person can access the caller
list at a time. (KX-TG4312)
L Make sure the unit’s date and time
setting is correct (page 13).
Viewing the caller list and
Phonebook name display
When caller information is received and
it matches a phone number stored in the
phonebook, the stored name in the
calling back
{View CID}
1
Caller ID Service
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Caller ID Service
2 Press {V} to search from the most
recent call, or {^} to search from the
oldest call.
3 To call back, press {C}.
To exit, press {OFF}.
Note:
L If the item has already been viewed or
answered:
– “Q” is displayed. (KX-TG4311)
– “Q” is displayed, even if the item
was viewed or answered using
another handset. (KX-TG4312)
L If an arrow “→” is displayed after the
number, the whole phone number is
not shown. Press {>} to see the
remaining numbers. To return to the
previous display, press {<}.
Storing your area code
We recommend storing your area code
before using Caller ID (page 25). Calls
from the same area will be recorded in
the caller list without the area code. You
do not have to remove it before calling
back the caller or storing in the
phonebook.
Editing a caller’s phone
number before calling back
You can edit a phone number in the
caller list.
1 {View CID}
2 {V}/{^}: Select the desired entry.
i {Select} i {Edit}
3 Add or erase digits to the beginning
of the number as necessary.
L To add a digit, press the desired
dial key.
L To erase a digit, press {Clear} or
{#}.
4 {C}
Note:
L The edited phone number is not saved
in the caller list.
Erasing selected caller
information
{View CID}
1
2 {V}/{^}: Select the desired entry.
3 {Erase} i {Yes} i {OFF}
1 {MENU} i {#}{2}{5}{5}
2 Enter your area code (8 digits max.).
L To correct a digit, press {<} or
{>} to move the cursor, then
press {Clear}. Enter the correct
number.
3 {Save} i {OFF}
Erasing all caller information
{View CID}
1
2 {All erase} i {Ye s}
Storing caller information into
the phonebook
To erase your area code
1 {MENU} i {#}{2}{5}{5}
2 Press and hold {Clear} until all
digits erased. i {Save} i
{OFF}
{View CID}
1
2 {V}/{^}: Select the desired entry.
i {Select}
L To edit the number, press {Edit},
then edit the number (see step 3
on “Editing a caller’s phone
number before calling back”, page
26).
3 {Save}
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L If there is name information for the
caller, go to step 5.
4 Enter the name (16 characters max.;
page 17). i {Next} i {Save}
5 {OFF}
Caller ID Service
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Voice Mail Service
Voice mail service
Voice mail is an automatic answering
service offered by your service
provider/telephone company. After you
subscribe to this service, your service
provider/telephone company’s voice
mail system answers calls for you when
you are unavailable to answer the phone
or when your line is busy. Messages are
recorded by your service
provider/telephone company, not your
telephone. Please contact your service
provider/telephone company for details
of this service.
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Intercom/Locator
Intercom
Available for:
KX-TG4312
Intercom calls can be made between
handsets.
Note:
L If you receive an outside call while
talking on the intercom, you hear 2
tones.
To answer the call with the handset,
press {OFF}, then press {C}.
L When paging a unit for an intercom
call, the paged unit beeps for 1
minute.
Making an intercom call
{INTERCOM}
1
L To stop paging, press {OFF}.
2 When you finish talking, press
{OFF}.
Answering an intercom call
Press {C} to answer the page.
1
2 When you finish talking, press
{OFF}.
Note:
L When the ringer volume for outside
calls is set to off (page 21), the
handset rings at a low level for
intercom calls.
Transferring calls, conference calls
Available for:
KX-TG4312
Outside calls can be transferred
between 2 handsets. 2 handsets can
have a conference call with an outside
party.
1 During an outside call, press
{INTERCOM} to put the call on hold.
2 Press the right soft key.
3 Wait for the paged party to answer.
L If the paged party does not
answer, press {C} to return to
the outside call.
4 To complete the transfer:
Press {OFF}.
L The outside call is being routed to
the destination unit.
To establish a conference call:
Press {Conf}.
L To leave the conference, press
{OFF}. The other parties can
continue the conversation.
L To put the outside call on hold,
press {HOLD}. To resume the
conference, press {Conf}.
Answering a transferred call
Press {C} to answer the page.
Note:
L After the paging party disconnects,
you can talk to the outside caller.
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Intercom/Locator
Handset locator
You can locate a misplaced handset by
paging it.
1 Base unit:
{LOCATOR}
L The handset beeps for 1 minute.
2 To stop paging:
Base unit:
Press {LOCATOR}.
Handset:
Press {OFF}.
Note:
L When the ringer volume for outside
calls is set to off (page 21), the
handset rings at a low level for paging.
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3 Insert the hooks on the wall
Wall mounting
mounting adaptor into the holes 1
and 2 on the base unit.
Useful Information
Base unit
1
Lead the telephone line cord through
the hole in the wall mounting adaptor
in the direction of the arrow.
2 Tuck the telephone line cord inside
the wall mounting adaptor (A).
Connect the AC adaptor cord and
telephone line cord (B).
B
A
Hook
1
2
2
1
4 Adjust the adaptor to hold the base
unit, then push it in the direction of
the arrow until it clicks into place.
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Useful Information
5 Connect the telephone line cord.
Drive the screws (not included) into
the wall. Mount the unit, and then
slide it down. Connect the AC
adaptor to power outlet (page 9).
(220-240 V AC,
50/60 Hz)
Screws
83 mm
To single-line
telephone jack
To remove the wall mounting adaptor
While pushing down the release levers
(A), remove the adaptor (B).
2 Mount the charger (A), then slide it
down (B) and to the right (C) until it
is secure.
A
B
C
A
A
B
Charger
Available for:
KX-TG4312
1
Drive the screws (not included) into
the wall.
25.4 mm
Screws
(220–240 V AC, 50/60 Hz)
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Useful Information
Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display message Cause/solution
Busy
or
System is busy. Please
try again later.
Check tel line L The supplied telephone line cord has not been
Dial locked L Dial lock is turned on. To turn it off, see page
Don’t use this battery. L A wrong type of batteries such as Alkaline or
Error!! L The handset’s registration has failed. Move
Insert battery L The handset was placed on the base unit or
Invalid L There is no handset registered to the base
No link to base.
Reconnect AC adaptor.
L The called handset is in use.
L Another handset is in use and the system is
busy. Try again later.
L The handset you are using is too far from the
base unit. Move closer and try again.
L The handset’s registration may have been
canceled. Re-register the handset (page 38).
connected yet or not connected properly.
Check the connections (page 9).
16.
Manganese was inserted. Use only the
rechargeable Ni-MH batteries noted on page
4, 10.
the handset and base unit away from all
electrical appliances and try again.
L The entered password was wrong in
programming dial lock. Enter the correct
password.
charger without batteries. Insert the batteries
properly (page 10).
unit matching the handset number you
*1
entered.
L The handset’s registration may have been
canceled. Re-register the handset (page 38).
L The handset has lost communication with the
base unit. Move closer to the base unit and try
again.
L Unplug the base unit’s AC adaptor to reset the
unit. Reconnect the adaptor and try again.
L The handset’s registration may have been
canceled. Re-register the handset (page 38).
*1
*1
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Useful Information
Display message Cause/solution
Phonebook full L The phonebook memory is full. Erase
unnecessary entries (page 18).
*1 KX-TG4312
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Useful Information
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect
the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the
batteries from the handset, and then insert the batteries into the handset again.
General use
Problem Cause/solution
The unit does not work. L Make sure the batteries are installed correctly
I cannot hear a dial tone. L The base unit’s AC adaptor or telephone line
(page 10).
L Fully charge the batteries (page 11).
L Check the connections (page 9).
L Unplug the base unit’s AC adaptor to reset the
unit. Reconnect the adaptor and try again.
L The handset has not been registered to the
base unit. Register the handset (page 38).
cord is not connected. Check the connections.
L If you are using a splitter to connect the unit,
remove the splitter and connect the unit to the
wall jack directly. If the unit operates properly,
check the splitter.
L Disconnect the base unit from the telephone
line and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to
have the unit repaired. If the working
telephone does not operate properly, contact
your service provider/telephone company.
Programmable settings
Problem Cause/solution
While programming, the
handset starts to ring.
Battery recharge
Problem Cause/solution
The handset beeps and/or
7 flashes.
L A call is being received. Answer the call and
start again after hanging up.
L Battery charge is low. Fully charge the
batteries (page 11).
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Useful Information
Problem Cause/solution
I fully charged the batteries, but
7 still flashes or 8 is
displayed.
I fully charged the batteries, but
the operating time seems to be
shorter.
Making/answering calls, intercom
Problem Cause/solution
Noise is heard, sound cuts in
and out.
The handset does not ring. L The ringer volume is turned off. Adjust the
I cannot make a call. L The dialing mode may be set incorrectly.
L Clean the charge contacts and charge again
(page 11).
L It is time to replace the batteries (page 10).
L Clean the battery ends (S, T) and the
charge contacts with a dry cloth, and charge
again.
L You are using the handset or base unit in an
area with high electrical interference. Place
the base unit and use the handset away from
sources of interference.
L Move closer to the base unit.
L If you use a DSL/ADSL service, we
recommend connecting a DSL/ADSL filter
between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for
details.
ringer volume (page 21).
L Night mode is turned on. Turn it off (page 23).
Change the setting (page 13).
L The handset is too far from the base unit.
Move closer and try again.
L Dial lock is turned on. To turn it off, see page
16.
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Useful Information
Caller ID
Problem Cause/solution
Caller information is not
displayed.
Caller information is displayed
late.
Time on the unit is shifted. L Incorrect time information from incoming
L You need to subscribe to Caller ID service.
Contact your service provider/telephone
company for details.
L If your unit is connected to any additional
telephone equipment such as a Caller ID box
or cordless telephone line jack, plug the unit
directly into the wall jack.
L If you use a DSL/ADSL service, we
recommend connecting a DSL/ADSL filter
between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for
details.
L Other telephone equipment may be interfering
with this unit. Disconnect the other equipment
and try again.
L Depending on your service
provider/telephone company, the unit may
display the caller’s information at 2nd ring or
later.
L Move closer to the base unit.
Caller ID changes the time. Set the time
adjustment to “Manual” (off) (page 22).
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Useful Information
Registration
Problem Cause/solution
The handset registration may
have been canceled or the
communication between the
base unit and the handset is
unstable.
L Re-register the handset.
1 Handset: {MENU} i {#}{1}{3}{0}
2 Base unit: Press and hold {LOCATOR}
for 4 seconds. (No registration tone).
– If another registered handset start
ringing, press the same button to stop.
Then repeat this step. (KX-TG4312)
– The next step should be completed
within 90 seconds.
3 Handset: Press {OK}, then wait until a
beep sounds. i {OFF}
– While registering, “Base registering”
is displayed on another handset.
(KX-TG4312)
If the registration fails, try to deregister the
handset.
KX-TG4311
Press {MENU} i {#}{1}{3}{1} i
{3}{3}{5} i {OK} i {1}, then re-register
it again.
KX-TG4312
Use another handset to deregister the
unstable handset. Press {MENU} i
{#}{1}{3}{1} i {3}{3}{5} i {OK} i
{1} or {2} (The handset number which you
want to cancel). Try to re-register it again.
L If the above remedy does not solve the
problem, contact your nearest Panasonic
service center.
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Useful Information
Dial lock
Important:
L Anyone can turn off the dial lock using the following method. Be sure to
keep these operating instructions in a safe place in order to prevent
unauthorized persons from using your phone without permission.
Problem Cause/solution
I cannot remember the dial
lock password.
L Turn the dial lock off using the following method.
1 {MENU} i {#}{2}{5}{1}
2 Press {*}{7}{0}{0}{0}.
3 {Save} i {Yes} i {OFF}
Liquid damage
Problem Cause/solution
Liquid or other form of moisture
has entered the handset/base
unit.
Caution:
L To avoid permanent damage, do not use a microwave oven to speed up the drying
process.
L Disconnect the AC adaptor and telephone line
cord from the base unit. Remove the batteries
from the handset and leave to dry for at least
3 days. After the handset/base unit are
completely dry, reconnect the AC adaptor and
telephone line cord. Insert the batteries and
charge fully before use.
39
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TG4311BX.book Page 40 Monday, November 10, 2008 9:32 AM
Useful Information
Specifications
General
Operating
environment
Frequency 5.76 GHz – 5.84 GHz
Base unit
Dimensions Approx. height 53 mm × width 144 mm × depth 107 mm
Mass (Weight) Approx. 160 g
Power consumption Standby: Approx. 1.9 W
RF Transmission
power
Power supply AC adaptor (220–240 V AC, 50/60 Hz)
Handset
Dimensions Approx. height 156 mm × width 48 mm × depth 32 mm
Mass (Weight) Approx. 130 g
RF Transmission
power
Power supply AAA (R03) Ni-MH battery (2 × 1.2 V, 630 mAh)
Charger (KX-TG4312)
Dimensions Approx. height 51 mm × width 75 mm × depth 88 mm
Mass (Weight) Approx. 60 g
Power consumption Standby: Approx. 1.0 W
Power supply AC adaptor (220–240 V AC, 50/60 Hz)
Note:
L Design and specifications are subject to change without notice.
L The illustrations in these instructions may vary slightly from the actual product.
5 °C – 40 °C
Maximum: Approx. 5.7 W
200 mW (max.)
200 mW (max.)
Maximum: Approx. 5.1 W
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TG4311BX.book Page 41 Monday, November 10, 2008 9:32 AM
S SP-PHONE (Speakerphone): 14
Index
A Alarm: 23
Answering calls: 14
Area code: 26
Auto talk: 14
B Battery: 10, 11
Booster (Clarity booster): 16
C Caller ID service: 25
Caller list: 25
Caller list edit: 26
Call share: 16
Call waiting: 15
Call Waiting Caller ID: 15
Chain dial: 18
CID (Caller ID): 25
Conference calls: 29
D Date and time: 13
Dialing mode: 13
Dial lock: 16
Direct commands: 21
Display
Contrast: 21
E Emergency numbers: 17
Error messages: 33
F Flash: 15, 21
H Handset
Locator: 30
Hold: 15
I Intercom: 29
K Key tone: 21
L Line mode: 21
M Making calls: 14
Missed calls: 25
Mute: 15
N Night mode: 23
P Pause: 14
Phonebook: 17
Power failure: 10
R Redialing: 14
Ringer tone: 21
Rotary/pulse service: 16
T Time adjustment: 22
Transferring calls: 29
Troubleshooting: 35
V Voice mail: 28
Volum e
Receiver: 9, 14
Ringer (Handset): 15, 21
Speaker: 9, 14
W Wall mounting: 31
Index
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Notes
42
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Notes
43
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TG4311BX.book Page 44 Monday, November 10, 2008 9:32 AM
For your future reference
We recommend keeping a record of the following information to assist with any repair
under warranty.
Serial No. Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.
Panasonic Communications Co., Ltd.
1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
Copyright:
This material is copyrighted by Panasonic Communications Co., Ltd., and may be
reproduced for internal use only. All other reproduction, in whole or in part, is
prohibited without the written consent of Panasonic Communications Co., Ltd.
© Panasonic Communications Co., Ltd. 2008
PNQX1829ZA CC1108PA0
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