Panasonic KX-TGA241W, KX-TG2422W, KX-TG2421W, KX-TG2422 User Manual

Operating Instructions
2.4 GHz Digital Cordless Phone
Model shown is KX-TG2421.
2.4 GHz Digital Cordless Phone
KX-TG2421
with Dual Handsets
KX-TG2422
This unit is compatible with Caller ID. To use this feature, you must subscribe to the appropriate service offered by your service provider.
Charge the battery for 6 hours before initial use.
Please read these Operating Instructions before using the unit and save for future reference.
For assistance, visit our website: http://www.panasonic.com for customers in the U.S.A. or Puerto Rico.

Table of Contents

Introduction
Your phone . . . . . . . . . . . . . . . . . . . . 4
Accessory information . . . . . . . . . . . . . . 5
Important safety instructions . . . . . . . . . 6
For best performance . . . . . . . . . . . . . . . 8
Preparation
Connections . . . . . . . . . . . . . . . . . . . . . . 9
Battery installation . . . . . . . . . . . . . . . . 10
Battery charge . . . . . . . . . . . . . . . . . . . 11
Battery replacement . . . . . . . . . . . . . . . 12
Controls and displays . . . . . . . . . . . . . . 13
Controls . . . . . . . . . . . . . . . . . . . . . 13
Display . . . . . . . . . . . . . . . . . . . . . . . 15
Making/Answering Calls
Making calls . . . . . . . . . . . . . . . . . . . . . 16
Answering calls . . . . . . . . . . . . . . . . . . 17
Useful features during a call. . . . . . . . . 18
HOLD button . . . . . . . . . . . . . . . . . . 18
MUTE button . . . . . . . . . . . . . . . . . . 18
Voice enhancer . . . . . . . . . . . . . . . . 18
Clarity booster . . . . . . . . . . . . . . . . . 19
Call share (KX-TG2422 only) . . . . . 19
PAUSE button (for PBX/long distance
service users). . . . . . . . . . . . . . . . . . 19
Flash button . . . . . . . . . . . . . . . . . . 19
For Call Waiting service users . . . . . 20
Temporary tone dialing (for rotary/pulse
service users) . . . . . . . . . . . . . . . . . 20
Phonebook
Using the phonebook . . . . . . . . . . . . . . 21
Adding items to the phonebook . . . 21
Calling someone in the phonebook . 22
Editing items in the phonebook . . . . 22
Erasing items in the phonebook . . . 22
Chain dial feature. . . . . . . . . . . . . . . 23
Copying phonebook items (KX-TG2422
only) . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Copying an item . . . . . . . . . . . . . . . 23
Copying all items . . . . . . . . . . . . . . . 24
Caller ID Service
Using Caller ID service. . . . . . . . . . . . . 25
Caller list. . . . . . . . . . . . . . . . . . . . . . . . 26
Viewing the caller list and calling
back . . . . . . . . . . . . . . . . . . . . . . . . 26
Editing a caller’s phone number before
calling back . . . . . . . . . . . . . . . . . . . 27
Storing caller information into the
phonebook . . . . . . . . . . . . . . . . . . . 27
Erasing caller information. . . . . . . . . 28
Intercom Features
Handset locator . . . . . . . . . . . . . . . . . . 29
For KX-TG2421 users . . . . . . . . . . . 29
For KX-TG2422 users . . . . . . . . . . . 29
Intercom (KX-TG2422 only) . . . . . . . . . 29
Transferring a call (KX-TG2422 only) . . 30 Conference calls (KX-TG2422 only) . . . 30
Voice Mail Service
Using Voice Mail service. . . . . . . . . . . . 31
Storing the Voice Mail (VM) access
number . . . . . . . . . . . . . . . . . . . . . . 31
Voice Mail (VM) Tone Detection . . . 31
Listening to Voice Mail messages . . 32
Message alert . . . . . . . . . . . . . . . . . 32
Programmable Settings
Guide to handset programming . . . . . . 33
Ringer settings . . . . . . . . . . . . . . . . . . . 34
Handset ringer volume . . . . . . . . . . 34
Handset ringer tone . . . . . . . . . . . . . 34
Handset interrupt tone (KX-TG2422
only) . . . . . . . . . . . . . . . . . . . . . . . . 35
Call options. . . . . . . . . . . . . . . . . . . . . . 35
Auto talk . . . . . . . . . . . . . . . . . . . . . 35
Voice enhancer . . . . . . . . . . . . . . . . 35
Caller ID edit . . . . . . . . . . . . . . . . . . 36
Display options . . . . . . . . . . . . . . . . . . . 36
Handset LCD contrast . . . . . . . . . . . 36
Display language . . . . . . . . . . . . . . . 36
Telephone settings . . . . . . . . . . . . . . . . 37
Dialing mode . . . . . . . . . . . . . . . . . . 37
Flash time . . . . . . . . . . . . . . . . . . . . 37
Line mode . . . . . . . . . . . . . . . . . . . . 37
Other options . . . . . . . . . . . . . . . . . . . . 38
Handset key tone . . . . . . . . . . . . . . 38
Re-registering the handset . . . . . . . 38
Customer support . . . . . . . . . . . . . . 38
Programming via direct commands . . . 39
Direct commands chart . . . . . . . . . . 39
2 For assistance, please call 1-800-211-PANA (7262).
Useful Information
Belt clip (KX-TG2421 only). . . . . . . . . . 41
Headset (optional, KX-TG2421 only) . . 41
Wall mounting. . . . . . . . . . . . . . . . . . . . 42
Base unit . . . . . . . . . . . . . . . . . . . . . 42
Charger unit (KX-TG2422 only) . . . . 44
Error messages . . . . . . . . . . . . . . . . . . 45
Troubleshooting . . . . . . . . . . . . . . . . . . 46
General use . . . . . . . . . . . . . . . . . . 46
Programmable settings . . . . . . . . . . 46
Making/answering calls, Intercom . . 47
Phonebook . . . . . . . . . . . . . . . . . . . 47
Caller ID . . . . . . . . . . . . . . . . . . . . . 48
Battery charge . . . . . . . . . . . . . . . . . 49
Power failure . . . . . . . . . . . . . . . . . . 49
Important information about subscription
services . . . . . . . . . . . . . . . . . . . . . . . . 50
FCC and other information . . . . . . . . . . 51
Technical information . . . . . . . . . . . . . . 54
Base unit . . . . . . . . . . . . . . . . . . . . . 54
Handset . . . . . . . . . . . . . . . . . . . . . 54
Charger unit (KX-TG2422 only) . . . . 54
Warranty. . . . . . . . . . . . . . . . . . . . . . . . 55
Customer services . . . . . . . . . . . . . . . . 57
Table of Contents
Index
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . 58
For assistance, please call 1-800-211-PANA (7262). 3

Introduction

Thank you for purchasing a Panasonic cordless telephone.
We recommend keeping a record of the following information for future reference.
Serial No. Date of purchase (found on the bottom of the unit)
Name and address of dealer
Attach your purchase receipt here.
Energy Star:
ENERGY STAR
As an that this product meets the ENERGY STAR guidelines for energy efficiency. ENERGY STAR is a U.S. registered mark.
®
Participant, Panasonic has determined
Your phone
KX-TG2421 KX-TG2422
L References in these operating instructions to the “charger” and to the “other handset”
are for KX-TG2422 users only.
4 For assistance, please call 1-800-211-PANA (7262).

Accessory information

Included accessories
To order replacement accessories, call 1-800-332-5368. TTY users (hearing or speech impaired users) can call 1-866-605-1277.
Introduction
No. Accessory items Order number
1 AC adaptor PQLV19Z 1 2
2 Telephone line cord PQJA10075Z 1 1
3 Wall mounting adaptor PQKL10067Z1 1 1
4 Battery HHR-P105 1 2
5 Handset cover PQYNTG2421WR 1 2
6 Belt clip PQKE10393Z1 1
7 Charger unit PQLV30029ZW 1
1234
567
Additional/replacement accessories
Quantity
KX-TG2421 KX-TG2422
Accessory items Order number
Rechargeable nickel metal hydride (Ni-MH) battery
Headset (KX-TG2421 only)
Battery back-up power supply
For assistance, please call 1-800-211-PANA (7262). 5
HHR-P105
KX-TCA60, KX-TCA86, KX-TCA88, KX-TCA88HA, KX-TCA91, KX-TCA92, or KX-TCA98
KX-TCA200
Introduction

Important safety instructions

When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury.
1. Read and understand all instructions.
2. Follow all warnings and instructions
marked on this unit.
3. Unplug this unit from power outlets
before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this unit near water, for
example near a bathtub, wash bowl, kitchen sink, etc.
5. Place the unit securely on a stable
surface. Serious damage and/or injury may result if the unit falls.
6. Do not cover slots and openings on the
unit. They are provided for ventilation and protection against overheating. Never place the unit near radiators, or in a place where proper ventilation is not provided.
7. Use only the power source marked on
the unit. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.
8. Do not place objects on the power
cord. Install the unit where no one can step or trip on the cord.
9. Do not overload power outlets and
extension cords. This can result in the risk of fire or electric shock.
10. Never push any objects through slots
in this unit. This may result in the risk of fire or electric shock. Never spill any liquid on the unit.
11. To reduce the risk of electric shock, do
not disassemble this unit. Take the unit to an authorized service center when service is required. Opening or removing covers may expose you to dangerous voltages or other risks.
Incorrect reassembly can cause electric shock when the unit is subsequently used.
12. Unplug this unit from power outlets and refer servicing to an authorized service center when the following conditions occur: A. When the power cord is damaged
or frayed.
B. If liquid has been spilled into the
unit.
C. If the unit has been exposed to rain
or water.
D. If the unit does not work normally
by following the operating instructions. Adjust only controls covered by the operating instructions. Improper adjustment may require extensive work by an authorized service center.
E. If the unit has been dropped or
physically damaged.
F. If the unit exhibits a distinct change
in performance.
13. During thunderstorms, avoid using telephones except cordless types. There may be a remote risk of an electric shock from lightning.
14. Do not use this unit to report a gas leak, when in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
CAUTION:
Installation
L Never install telephone wiring during a
lightning storm.
L Never install telephone jacks in wet
locations unless the jack is specifically designed for wet locations.
L Never touch uninsulated telephone
wires or terminals unless the telephone line has been disconnected at the network interface.
L Use caution when installing or modifying
telephone lines.
6 For assistance, please call 1-800-211-PANA (7262).
Introduction
L Do not touch the plug with wet hands. L The AC adaptor is used as the main
disconnect device. Ensure that the AC outlet is installed near the unit and is easily accessible.
Battery
To reduce the risk of fire or injury to persons, read and follow these instructions.
L Use only the battery(ies) specified. L Do not dispose of the battery(ies) in a
fire. They may explode. Check with local waste management codes for special disposal instructions.
L Do not open or mutilate the battery(ies).
Released electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed.
L Exercise care when handling the
battery(ies). Do not allow conductive materials such as rings, bracelets or keys to touch the battery(ies), otherwise a short circuit may cause the battery(ies) and/or the conductive material to overheat and cause burns.
L Charge the battery(ies) provided with or
identified for use with this product only in accordance with the instructions and limitations specified in this manual.
the unit in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.
WARNING:
L To prevent the risk of fire or electrical
shock, do not expose this product to rain or any type of moisture.
Medical
L Consult the manufacturer of any
personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The unit operates in the frequency range of 2.4 GHz to 2.48 GHz, and the power output level can range from 0.04 to 0.1 watts.) Do not use
For assistance, please call 1-800-211-PANA (7262). 7
Introduction

For best performance

Base unit location/noise
The base unit and handset use radio waves to communicate with each other. For maximum distance and noise-free operation, we recommend the following:
L Placing the unit away from electrical
appliances such as a TV, personal computer or another cordless phone.
L Placing the base unit in a HIGH and
CENTRAL location with no obstructions such as walls.
L Raising the antenna vertically. L If you use the handset near a microwave
oven which is being used, noise may be heard. Move away from the microwave oven and closer to the base unit.
L If you use the handset near another
cordless phone’s base unit, noise may be heard. Move away from the other cordless phone’s base unit and closer to your base unit.
L The maximum calling distance may be
shortened when the unit is used in the following places: Near obstacles such as hills, tunnels, undergrounds, near metal objects such as wire fences, etc.
L Operating near 2.4 GHz electrical
appliances may cause interference. Move away from the electrical appliances.
Routine care
L Wipe the outer surface of the unit with a
soft cloth. Do not use benzine, thinner or any abrasive powder.
Environment
L Keep the unit away from electrical noise
generating devices, such as fluorescent lamps and motors.
L The unit should be kept free from
excessive smoke, dust, high temperature and vibration.
L The unit should not be exposed to direct
sunlight.
L Do not place heavy objects on top of the
unit.
L When you leave the unit unused for a
long period of time, unplug this unit from power outlet.
L The unit should be kept away from heat
sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 5 °C (41 °F) or greater than 40 °C (104 °F). Damp basements should also be avoided.
8 For assistance, please call 1-800-211-PANA (7262).

Connections

Base unit
Fasten the AC adaptor cord.
Hooks

Preparation

Raise the antenna.
To single-line telephone jack (RJ11C)
Telephone line cord
To power outlet (120 V AC, 60 Hz)
AC adaptor
Charger unit (KX-TG2422 only)
To power outlet (120 V AC, 60 Hz)
AC adaptor
For assistance, please call 1-800-211-PANA (7262). 9
Hooks
Fasten the AC adaptor cord to prevent it from being disconnected.
Bottom of the charger
Preparation
Note:
L Use only the included Panasonic AC
adaptor PQLV19.
L The AC adaptor must remain connected
at all times. (It is normal for the adaptor to feel warm during use.)
L The AC adaptor should be connected to
a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
L The unit will not work during a power
failure. We recommend connecting a standard telephone to the same telephone line or to the same telephone jack using the Panasonic KX-J66 T­adaptor. Emergency power can be supplied to the unit by connecting a Panasonic battery back-up power supply noted on page 5.
If you subscribe to an xDSL service
L Please attach a noise filter (contact your
xDSL provider) to the telephone line between the base unit and the telephone line jack in the event of the following: – Noise is heard during conversations. – Caller ID features (page 25) do not
function properly.

Battery installation

1 Insert the battery (1), and press it
down until it snaps into the compartment (2).
2
1
2 Close the handset cover.
To single-line telephone jack (RJ11C)
Telephone line cord
Noise filter (For xDSL users)
10 For assistance, please call 1-800-211-PANA (7262).
Preparation

Battery charge

Place the handset on the base unit or charger for 6 hours before initial use.
L The unit will beep once, the CHARGE
indicator will light, and “Charging” will be displayed.
L Charge completed” is displayed
when the battery has been fully charged. The CHARGE indicator will remain lit.
Base unit
CHARGE indicator
Charger unit (KX-TG2422 only)
Battery strength
You can confirm the battery strength on the handset display.
Battery icon Battery strength
5 Fully charged
6 Medium
7 Low
When flashing: needs to be recharged.
8 Discharged
Recharging the battery
Recharge the battery when: –“Recharge battery” is displayed or
7 flashes on the handset display.
– the handset beeps intermittently while it
is in use.
Note:
L Recharge the handset battery for more
than 15 minutes, or the display will continue showing the indication.
L If the battery has been discharged, the
handset will display “Charge for 6h” and 8 when you place the handset on the base unit or charger.
CHARGE indicator
Note:
L To ensure the battery charges properly,
clean the charge contacts of the handset, base unit, and charger with a soft, dry cloth once a month. Clean more often if the unit is subject to grease, dust, or high humidity.
For assistance, please call 1-800-211-PANA (7262). 11
Preparation
Battery performance
After your Panasonic battery is fully charged, you can expect the following performance:
Operation Operating time
While in use (talking)
While not in use (standby)
While using the Clarity Booster feature (page 19)
*1 Handset is off the base unit or charger
but not in use.
Note:
L Battery power is consumed whenever
the handset is off the base unit or charger, even when the handset is not in use. The longer you leave the handset off the base unit or charger, the shorter you can actually talk on the handset. Actual battery performance depends on a combination of how often the handset is in use and how often it is not in use.
L Once the battery is fully charged, you do
not have to charge it again until “Recharge battery” is displayed or 7 flashes. This will maximize the battery life.
*1
Up to 5 hours
Up to 11 days
Up to 3 hours

Battery replacement

If battery performance diminishes, make sure you have cleaned the charge contacts and fully charged the battery. The battery needs to be replaced if any of the following are displayed after a few phone calls even when you have fully charged the battery.
–“Recharge battery”7 (flashing) –“Charge for 6h”8 L Use only the rechargeable Panasonic
battery noted on page 5.
1 Press the notch on the cover firmly and
slide it as indicated by the arrow.
2 Replace the old battery with a new one,
and close the cover (see page 10 for battery installation).
Attention:
A nickel metal hydride battery that is recyclable powers the product you have purchased. Please call 1-800-8-BATTERY for information on how to recycle this battery.
12 For assistance, please call 1-800-211-PANA (7262).

Controls and displays

Controls
Base unit
KX-TG2421 KX-TG2422
Preparation
AB
CDE
A Antenna B IN USE indicator C Charge contacts D CHARGE indicator E {HANDSET LOCATOR} F {HANDSET LOCATOR 1} G {HANDSET LOCATOR 2}
AB
CDFG
For assistance, please call 1-800-211-PANA (7262). 13
Preparation
Handset
A
B
C
D E
F
G
H I J
KX-TG2421 KX-TG2422
K
L
M N
B
O
P
O {OFF} P {MUTE} {CLEAR} Q {HOLD} R {HOLD} {INTERCOM}
Charger unit (KX-TG2422 only)
A
B
A Charge contacts B CHARGE indicator
Using the navigator key
The handset navigator key can be used to navigate through menus and to select items shown on the display, by pressing {^}, {V}, {<}, or {>}.
QR
A Speaker B Soft key C Headset jack (KX-TG2421 only) D {C} (TALK) E Navigator key F {s} (SP-PHONE) G {*} (TONE) H {PAUSE}{REDIAL} I Microphone J Charge contacts K Ringer indicator
Message indicator
L Receiver M Display N {MENU}
14 For assistance, please call 1-800-211-PANA (7262).
Preparation
Display
Handset display items
Displayed item
J Voice enhancer is on.
5 Battery strength
Soft keys
The handset features 2 soft keys. By pressing a soft key, you can select the function displayed directly above it.
L The functions displayed will vary
depending on how you are using the unit.
L When a function does not appear above
a soft key, the soft key has no function.
Meaning
Rcvd Phone
K
calls book
L
Backlit handset keypad (KX-TG2421 only)
The dialing buttons will light for a few seconds after pressing any of the handset’s controls or lifting the handset off the base unit. They will also light when a call is being received.
Soft key examples:
Display function
Rcvd
Action
Enters caller list
calls
VM Dials Voice Mail access
number
Conf Establishes a conference
call
*1
*1 KX-TG2422 only
Backlit display
The handset display will light for a few seconds after pressing any of the handset’s controls or lifting the handset off the base unit or charger. They will also light when a call is being received.
For assistance, please call 1-800-211-PANA (7262). 15

Making/Answering Calls

Making calls

Soft keys
{C}
{s}
{*}
{PAUSE}
{REDIAL}
1 Lift the handset and press {C}.
L Talk” will be displayed.
2 Dial the phone number.
{OFF}
Navigator key
{MUTE} {CLEAR}
{HOLD}
Microphone
4 When finished talking, press {OFF} or
place the handset on the base unit or charger.
Note:
L Talk alternately with the caller in a quiet
room.
L If the other party has difficulty hearing
you, press {V} to decrease the speaker volume.
L While on a call, you can switch from the
receiver to the speakerphone by pressing {s}. To switch back to the receiver, press {C}.
To adjust the speaker volume
6 levels (high to low) are available. While using the speaker, press {V} or {^} repeatedly.
To dial after confirming the entered number
3 When finished talking, press {OFF} or
place the handset on the base unit or charger.
Note:
L Line in use” is displayed when
someone is talking on the other handset (KX-TG2422 only) or another phone.
To adjust the receiver volume
3 levels (high/medium/low) are available. While using the receiver, press {V} or {^} repeatedly.
To use the speakerphone
1 Lift the handset and press {s}.
L SP-phone” will be displayed.
2 Dial the phone number.
3 When the other party answers, speak
into the microphone.
1 Enter the phone number.
Example:
3334444
K
Flash Call
L To correct a digit, press {<} or {>} to
move the cursor, then press
{CLEAR}. Enter the correct number.
L If a pause is required when dialing,
press {PAUSE } where needed (page
19).
L To cancel, press {OFF}.
2 Press {C}, {s}, or {Call}.
3 When finished talking, press {OFF} or
place the handset on the base unit or charger.
To redial the last number dialed
1 Press {C} or {s}.
2 Press {REDIAL}.
L
16 For assistance, please call 1-800-211-PANA (7262).
Making/Answering Calls
To make a call using the redial list
The last 5 phone numbers dialed are stored in the redial list.
1 Press {REDIAL}.
L The last number dialed will be
displayed.
2 Press {V} or {^} repeatedly to display
the desired number. L To delete the displayed number,
press {CLEAR}.
L To exit the list, press {OFF}.
3 Press {C}, {s}, or {Call}.

Answering calls

When a call is being received, the ringer indicator flashes rapidly.
1 Lift the handset and press {C} or {s}.
L You can also answer a call by
pressing any button except {V}, {^}, {<}, {>}, or {OFF}. (Any key talk
feature)
2 When finished talking, press {OFF} or
place the handset on the base unit or charger.
Auto talk
This feature allows you to answer a call by simply lifting the handset off the base unit or charger. You do not need to press {C}. To activate this feature, see page 35.
Temporary ringer off
While the handset is ringing for an outside call, you can turn the ringer off temporarily by pressing {OFF}. The handset will ring the next time a call is received.
For assistance, please call 1-800-211-PANA (7262). 17
Making/Answering Calls

Useful features during a call

HOLD button
This feature allows you to put an outside call on hold.
KX-TG2421:
Press {HOLD} during an outside call. L Hold” will be displayed. L To return to the call, press {C} or {s}.
To mute your voice, press {MUTE}.
Example:
L <Mute>” will flash on the display. L To return to the conversation, press
{MUTE}, {C}, or {s}.
Talk 00-00-30 <Mute>
Voice enhancer
This feature clarifies the voice of the person you are talking to, reproducing a more natural-sounding voice that is easier to hear and understand.
KX-TG2422:
1 Press {HOLD} during an outside call.
L To transfer the call to the other
handset, see page 30, step 2.
2 Press {HOLD} again.
L Hold” will be displayed. L To return to the call, press {C} or
{s}.
L The other handset user can take the
call by pressing {C} or {s}.
Note:
L Line on hold” will be displayed on
the other handset (KX-TG2422 only).
L If another phone is connected on the
same line (page 10), you can also take the call by lifting its handset.
L If a call is kept on hold for more than 6
minutes, an alarm tone will start to sound and the ringer indicator will flash rapidly. After 4 additional minutes on hold, the call will be disconnected.
MUTE button
You can mute your voice during a conversation. While mute is turned on you will be able to hear the other party, but the other party will not be able to hear you.
1 Press {MENU} during an outside call.
2 To turn this feature on or off, press {3}.
L You can also select “V.E. on” or
V.E. off” by pressing {V} or {^} then pressing {>}.
g
3=V.E. on
L When turned on, “J” will be
displayed.
Note:
L Once you turn voice enhancer on, it will
be activated for all outside calls until turned off.
L You can also turn this feature on or off by
programming (page 35).
L Depending on the condition and quality
of your telephone line, this feature may emphasize existing line noise. If it becomes difficult to hear, turn this feature off.
18 For assistance, please call 1-800-211-PANA (7262).
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