Panasonic DBS Section 570 Installation Guide

The contents of this document are subject to change without notice and do not constitute a
commitment on the part of Panasonic Telecommunication Systems Company (PTSC). Every
effort has been made to ensure the accuracy of this document. However, due to ongoing product
improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after
the date of publication nor can it accept responsibility for errors or omissions. Panasonic will
update and revise this document as needed.

The software and hardware described in this document may be used or copied only in accordance
with the terms of the license pertaining to said software or hardware.

 Copyright 2000 by PanasonicTelecommunication Systems Company.

Contents

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installation and Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Minimum System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Packing List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing the TAPI Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing the Service Provider software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Configuring the Telephony driver and dialing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

For Windows 3.1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

For Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Testing the Panasonic TAPI product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

If the test dialer works... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

If the test dialer does not work.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Panasonic Supported Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Basic Call Related Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Supported Supplementary Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

DBS-92-570 Issued April 2000 1

Section 570 - TAPI Installation Guide

2 Issued April 2000 DBS-92-570

Section 570 - TAPI Installation Guide

Introduction

Most businesses already use computers and telephones extensively in their day-to­day operations. With few exceptions, however, business telephone and computer
systems have historically remained independent entities - no interaction or
common communication was possible between the two types of systems. Recent
advances in technology have made possible the merger of the two systems into a
cohesive and more effective communications and operational office tool. The
technology which makes this possible is called Computer Telephony Integration
(CTI).

The possibilities for CTI are endless. For instance:

- customer information for an incoming customer call could be
automatically displayed on a customer representative’s
computer screen based on the caller’s phone number.

- a computer-based phone directory may be used to not only look
up a phone number but also initiate the call.

- the vast array of PBX features may be more easily utilized using
computer screen icons and prompting instead of complicated
telephone feature access codes and procedures.

What are the advantages to CTI?

- increased access to information

- more effective communication

- more effective use of the telephone system

- more timely response

- improved customer satisfaction

One of the most significant emerging standards in CTI is Windows™ Telephony
Applications Programming Interface (TAPI) from Microsoft Corporation.
TAPI allows a PC to be connected to a telephone extension and used to control
incoming and outgoing calls through that extension. Typical desktop applications
that might be used with TAPI include Contact Managers and Personal Organizers.

The Panasonic TAPI product provides the necessary interface between a DBS and
a PC-based TAPI application. This product consists of a TAPI Adapter and the
Panasonic TAPI Service Provider (SP) software.

DBS-92-570 Issued April 2000 3