Panasonic DBS Section 510 Operation Guide

DBS CALLER ID Panasonic® INSTALLATION

AND OPERATION

Please read these instructions completely before operating this unit.

Section 510

Issued April 2000

Part Number 550X03401

© Panasonic Telecommunication Systems Company. All rights reserved. Unauthorized copying and distribution is a violation of law.

Warning: This service information is designed for experienced repair technicians only and is not designed for use by the general public. It does not contain warnings or cautions to advise non-technical individuals of potential dangers in attempting to service a product. Products powered by electricity should be serviced or repaired only by experienced professional technicians. Any attempt to service or repair the product or products dealt with in this service information by anyone else could result in serious injury or death.

The contents of this manual are subject to change without notice and do not constitute a commitment on the part of Panasonic Telecommunication Systems Company (PTSC). Every effort has been made to ensure the accuracy of this document. However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.

The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.

Reproduction, publication or duplication of this manual, or any part thereof, in any manner, mechanically, electronically, or photographically is prohibited without permission of the Panasonic Telecommunication Systems Company (PTSC).

© Copyright 2000 by Panasonic Telecommunication Systems Company

All rights reserved.

Contents
About this Manual
Overview .............................................................................................	v
Related Documents .............................................................................	v
Chapter 1. An Introduction to Caller ID
Overview ........................................................................................	1-3
A Definition of Caller ID..........................................................	1-3
How the DBS Receives and Processes Caller ID .....................	1-3
Overview of DBS Caller ID Features ......................................	1-4
Pre-Installation Requirements ........................................................	1-6
Hardware and Software Requirements ....................................	1-6
Ordering Caller ID ...................................................................	1-6
Chapter 2. Installation and Programming
Installation.......................................................................................	2-3
Programming ..................................................................................	2-5
General Caller ID Setup ...........................................................	2-5
Flexible Display of Caller ID Information ...............................	2-5
Call Log Indication Key ...........................................................	2-6
Call Log ....................................................................................	2-7
Caller ID Auto DISA Programming .........................................	2-8
Chapter 3. Operation
Descriptions of DBS Caller ID Features .........................................	3-1
Caller ID Display......................................................................	3-1
Flexible Display of Caller Information.....................................	3-2
Caller ID Call Log ....................................................................	3-3
Caller ID via SMDR .................................................................	3-8
Caller ID/Auto DISA................................................................	3-8

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Contents

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About This Manual

Overview

This manual provides an overview of Caller ID, along with installation, programming, and operation instructions. The following table summarizes each chapter contained in this manual.

Section	Title	Purpose
Chapter	Introduction	Provides an overview of Caller ID,
1	to Caller ID	plus information on pre-installation
		requirements.
Chapter	Installation	Provides step-by-step instructions on
2	and Program-	installing the Caller ID card and sum-
	ming	marizes the programs that are essen-
		tial to Caller ID operation.
Chapter	Operation	Describes how end users can view and
3		access Caller ID data on their display
		phones.

Related Documents

For general instructions on DBS hardware installation, see

Installation (Section 300). For an introduction to DBS programming, see Programming Guidance (Section 400).

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About This Manual

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Chapter 1. An Introduction to Caller ID

This chapter provides an overview of Caller ID, plus information on pre-installation requirements.

The following table summarizes the topics contained in this chapter.

Topic	Page
Overview	1-2
A Definition of Caller ID	1-2
How the DBS Receives and Processes Caller ID	1-2
Overview of DBS Caller ID Features	1-3
Pre-Installation Requirements	1-5
Hardware and Software Requirements	1-5
Ordering Caller ID	1-5

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Overview

Overview

A Definition of Caller ID

Caller ID (CID), a service offered by local central offices, sends calling number information from the local CO to the DBS. Users who have display telephones can see CID information as incoming calls ring at their extension and can have access to previous calls via the call log feature.

The type of calling number information transmitted to the DBS depends on whether single-data or multiple-data format is used.

Single-data format supplies the date, time, and calling number to the DBS. Multiple-data format supplies the date, time, calling number, and calling name. Though the DBS receives the date and time with both formats, it does not transmit this information to individual key phones. The DBS has its own internal timer.

Note: Caller ID refers to calling party information transmitted through local central offices only. Calling party information transmitted from interexchange carriers (IXCs) uses a different format known as Automatic Number Identification (ANI). ANI is not supported by the DBS at this time. Also, single data and multiple data may be marketed by different names depending on the local operating telephone company.

How the DBS Receives and Processes Caller ID

Caller ID data is transmitted to the DBS between the first and second incoming rings.

The Caller ID card (VB-43551) and L-TRK card (VB-43511A) collect the data and distribute it to the appropriate extension via the CPC card.

Since Caller ID data is not sent to the DBS until after the first ring, the DBS waits approximately 4 seconds after the detection of the first incoming ring to allow time for collecting Caller ID data and

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Overview

processing before it rings the appropriate extension and sends the Calling ID data for display.

The DBS processes Caller ID as follows:

•The CO sends a Caller ID call to the CID card/loop-start trunk.

•The CID card begins collecting the Caller ID data 30 ms after the initial incoming ring ends.

•The loop-start trunk sends a signal to the CPC card indicating that a call is coming in.

•When the CPC card receives the incoming call notification, it lights the FF key(s) for the trunk red.

•The Caller ID data is transmitted to the CPC card.

•The CPC card then transmits the Caller ID call and data to the appropriate digital extension. The FF key changes to green and the extension rings. (The trunk FF key lights red for approximately 4 seconds before the extension receives the call. This is due to the time required by the Caller ID data receiving and processing steps.)

Overview of DBS Caller ID Features

This section provides an overview of the Caller ID features provided by the DBS. A more complete description of the features and their operation is provided in “Operation” in Chapter 3. Programming procedures for these features can be found in “Installation and Programming” in Chapter 2. (Not all features require programming.)

Caller ID Display

The Caller ID display shows the Caller ID number and/or name, depending on the Caller ID format used.

Once Caller ID information is received, it can be transmitted to another phone through call transfer, call forwarding, etc.

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Overview

The following illustration shows how a Caller ID call appears on the phone display.

Figure 1-1. Example Caller ID display.

404-555-5512			First line: calling number (7 or 10 digits)
ABC COMPANY			Second line: calling name (up to 15 characters)

Flexible Display of Caller Information

With the introduction of Caller ID, the DBS provides a new timer that controls how long incoming call information is displayed.

This new timer ensures that Caller ID information is displayed long enough to provide ample viewing time without forcing the user to start the call record too late.

Caller ID Call Log

The Call Log keeps a record of Caller ID calls to individual key phones. Accessing the Call Log allows users to view Caller ID calls that have been sent to their phone.

Users can assign an FF key to flash when there are new entries in the log. When the user presses the key to access the log, the LED turns off.

Caller ID via SMDR

Caller ID information is transmitted to the SMDR port. Incoming Caller ID number and name is recorded in the dialed number field. The call type is Incoming as indicated by an “I”.

Caller ID Auto DISA

This feature provides automatic DISA dial tone based on Caller ID information (not DISA trunk type). The purpose of the automatic DISA dial tone is to provide easy access to the remote programming mode through DISA.

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Pre-Installation Requirements

Pre-Installation Requirements

Hardware and Software Requirements

The following hardware and software are required for Caller ID.

Equipment	Model Number
Loop-start trunk	VB-43511A (8 ports)
card
Caller ID card	VB-43551
MFR Card	VB-43431 (for Caller ID Auto DISA)
CPC Card	VB-43411 (CPC-B; must be version 6.1 or higher)
	or
	VB-43412 (CPC-A II; must be version 6.1 or higher)

Ordering Caller ID

The following guidelines describe Caller ID options that can be ordered from your local operating company or interexchange carrier.

Table 1-1. Guidelines for ordering T1 services

Item to be
Ordered	Options
Line Type	Single-party loop start lines. (As an alternative,
	you may want to add Caller ID to existing single-
	party loop start lines.)

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