Panasonic DBS Section 510 Operation Guide

DBS CALLER ID INSTALLATION AND OPERATION

Panasonic

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Please read these instructions completely before operating this unit.

Section 510 Issued April 2000 Part Number 550X03401

Warning: This service information is designed for experienced repair technicians only and is not designed for use by the general public. It does not contain warnings or cautions to advise non-technical individuals of potential dangers in attempting to service a product. Products powered by ele ctricity should be serviced or repaired only by experienced professional technicians. Any attempt to service or repair the product or products dealt with in thi s ser vi ce inf or mation by anyone else could resu lt in seri ous inju ry or death.

The contents of this manual are subject to change without notice and do not constitute a commitment on the part of Panasonic Telecommunication Systems Company (PTSC). Every effort has been made to ensur e t he ac cur acy of this document. Howe ver, due t o ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.

The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said soft ware or hardware.

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Contents

About this Manual

Overview.............................................................................................v

Related Documents .............................................................................v

Chapter 1. An Introduction to Caller ID

Overview ........................................................................................ 1-3

A Definition of Caller ID.......................................................... 1-3

How the DBS Receives and Processes Caller ID..................... 1-3

Overview of DBS Caller ID Features ......................................1-4

Pre-Installation Requirements ........................................................1-6

Hardware and Software Requirements ....................................1-6

Ordering Caller ID ...................................................................1-6

Chapter 2. Installation and Programming

Installation.......................................................................................2-3

Programming .................................................................................. 2-5

General Caller ID Setup ...........................................................2-5

Flexible Display of Caller ID Information ............................... 2-5

Call Log Indication Key...........................................................2-6

Call Log....................................................................................2-7

Caller ID Auto DISA Programming.........................................2-8

Chapter 3. Operation

Descriptions of DBS Caller ID Features.........................................3-1

Caller ID Display........................................................ ......... .....3-1

Flexible Display of Caller Information.....................................3-2

Caller ID Call Log....................................................................3-3

Caller ID via SMDR.................................................................3-8

Caller ID/Auto DISA........................................................... .....3-8

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Contents

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iv Issued April 2000

About This Manual

Overview

This manual provides an overview of Caller ID, along with installation, programming, and operation instructions. The following table summarizes each chapter contained in this manual.

Section Title Purpose

Chapter 1Introduction

to Caller ID

Chapter 2Installation

and Programming

Chapter 3Operation Describes how end users can view and

Provides an overview of Caller ID, plus information on pre-installation requirements.

Provides step-by-step instructions on installing the Caller ID card and summarizes the programs that are essential to Caller ID operation.

access Caller ID data on their display phones.

Chapter 1. An Introduction to Caller ID

This chapter provides an overview of Caller ID, plus information on pre-installation requirements.

The following table summarizes the topics contained in this chapter.

Topic Page

Overview 1-2 A Definition of Caller ID 1-2 How the DBS Receives and Processes Caller ID 1-2 Overview of DBS Caller ID Features 1-3 Pre-Installation Requirements 1-5 Hardware and Software Requirements 1-5 Ordering Caller ID 1-5

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Overview

A Definition of Caller ID

Caller ID (CID), a service offered by local central offices, sends calling number information from the local CO to the DBS. Users who have display telephones can see CID information as incoming calls ring at their extension and can have access to previous calls via the call log feature.

The type of calling number information transmitted to the DBS depends on whether

single-data

multiple-data

format is used.

ingle-data

DBS. and calling name. Though the DBS receives the date and time with both formats, it does phones. The DBS has its own internal timer.

Note

through local central offices only. Calling party information transmitted from interexchange carriers (IXCs) uses a different format known as Automatic Number Identification (ANI). ANI is

supported by the DBS at this time. Also, single data and multiple

not

data may be marketed by different names depending on the local operating telephone company.

format supplies the date, time, and calling number to the

Multiple-data

: Caller ID refers to calling party information transmitted

format supplies the date, time, calling number,

transmit this information to individual key

not

How the DBS Receives and Processes Caller ID

Caller ID data is transmitted to the DBS between the first and second incoming rings.

The Caller ID card (VB-43551) and L-TRK card (VB-43511A) collect the data and distribute it to the appropriate extension via the CPC card.

Since Caller ID data is not sent to the DBS until after the first ring, the DBS waits approximately 4 seconds after the detection of the first incoming ring to allow time for collecting Caller ID data and

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Overview

processing before it rings the appropriate extension and sends the Calling ID data for display.

The DBS processes Caller ID as follows:

• The CO sends a Caller ID call to the CID card/loop-start trunk.

• The CID card begins collecting the Caller ID data 30 ms after the initial incoming ring ends.

• The loop-start trunk sends a signal to the CPC card indicating that a call is coming in.

• When the CPC card receives the incoming call notification, it lights the FF key(s) for the trunk red.

• The Caller ID data is transmitted to the CPC card.

• The CPC card then transmits the Caller ID call and data to the appropriate digital extension. The FF k ey changes to green and the extension rings. (The trunk FF key lights red for approximately 4 seconds before the extension receives the call. This is due to the time required by the Caller ID data receiving and processing steps.)

Overview of DBS Caller ID Features

This section provides an overview of the Caller ID features provided by the DBS. A more complete description of the features and their operation is provided in “Operation” in Chapter 3. Programming procedures for these features can be found in “Installation and Programming” in Chapter 2. (Not all features require programming.)

Caller ID Display

The Caller ID display shows the Caller ID number and/or name, depending on the Caller ID format used.

Once Caller ID information is received, it can be transmitted to another phone through call transfer, call forwarding, etc.

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Overview

The following illustration shows how a Caller ID call appears on the phone display.

Figure 1-1. Example Caller ID display.

404-555-5512

First line: calling number (7 or 10 digits)

ABC COMPANY

Second line: calling name (up to 15 characters)

Flexible Display of Caller Information

With the introduction of Caller ID, the DBS provides a new timer that controls how long incoming call information is displayed.

This new timer ensures that Caller ID information is displayed long enough to provide ample viewing time without forcing the user to start the call record too late.

Caller ID Call Log

The Call Log keeps a record of Caller ID calls to individual key phones. Accessing the Call Log allows users to view Caller ID calls that have been sent to their phone.

Users can assign an FF key to flash when there are new entries in the log. When the user presses the key to access the log, the LED turns off.

Caller ID via SMDR

Caller ID information is transmitted to the SMDR port. Incoming Caller ID number and name is recorded in the dialed number field. The call type is Incoming as indicated by an “I”.

Caller ID Auto DISA

This feature provides automatic DISA dial tone based on Caller ID information (not DISA trunk type). The purpose of the automatic DISA dial tone is to provide easy access to the remote programming mode through DISA.

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Pre-Installation Requirements

Hardware and Software Requirements

The following hardware and software are required for Caller ID.

Equipment Model Number Loop-start trunk

card Caller ID card VB-43551 MFR Card VB-43431 (for Caller ID Auto DISA) CPC Card VB-43411 (CPC-B; must be version 6.1 or higher)

Ordering Caller ID

The following guidelines describe Caller ID options that can be ordered from your local operating company or interexchange carrier.

VB-43511A (8 ports)

or VB-43412 (CPC-A II; must be ve rsio n 6. 1 or hi gher)

Table 1-1. Guidelines for ordering T1 services

Item to be Ordered Options

Line Type Single-party loop start lines. (As an alternative,

you may want to add Caller ID to existing singleparty loop start lines.)

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