Panasonic DBS Section 400 Programming Guide

Digital Business System

Section 400

Programming

USA

(Applies to CPC-AII/B Version 9.2 and CPC-EX Version 2.3)

Doc. Part No. 7L0182AZDJ

Version 2.3/9.2

Issued August 1,1995

Revised April 2000

The contents of this document are subject to change without notice and do not constitute a commitment on the part of Panasonic Telecommunication Systems Company (PTSC). Every effort has been made to ensure the accuracy of this document. However, due to ongoing product improvements and revisions, PTSC cannot guarantee the accuracy of printed material after the date of publication, nor can it accept responsibility for errors or omissions. PTSC will update and revise this document as needed.

The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.

Revised April 2000

Section 400-Programming

Section 400-Table of Contents

About This Section

Structure...........................................................................................................................	xvii
FF Key Programming ......................................................................................................	xvii
Program Sequence ..........................................................................................................	xviii

Introduction to DBS Programming

Before You Begin ................................................................................................	Intro-3
Preparations for Programming....................................................................................	Intro-3
Initializing DBS Systems (RAMCLR) .......................................................................	Intro-4
Upgrading CPC-B Software (New Function Reset) ...................................................	Intro-5

Understanding FF Key Programming ..............................................................	Intro-6
Program Structure .......................................................................................................	Intro-6
How to Enter the Programming Mode........................................................................	Intro-7
Example Programming Entry .....................................................................................	Intro-9
Default Program Settings...................................................................................	Intro-9

Chapter 1. System Programming (FF1)

Date and Time Settings .............................................................................................	1-3
Day/Date Setting.............................................................................................................	1-3
Time Setting....................................................................................................................	1-5
General System Settings............................................................................................	1-6
Call Duration Display .....................................................................................................	1-6
SMDR Display Start Timer for CO Calls.......................................................................	1-7
Least Cost Routing (LCR) Access..................................................................................	1-8
Override Toll Restriction With SSD Numbers ...............................................................	1-9
SSD Display Restriction ...............................................................................................	1-10
Auto Flash Redial .........................................................................................................	1-11
One Touch Dial.............................................................................................................	1-12
Onhook Transfer ...........................................................................................................	1-13
Key Bank Hold .............................................................................................................	1-14

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Section 400-Programming

Non-Appearing Trunk Hold..........................................................................................	1-15
SLT Flash Control ........................................................................................................	1-16
Extension Number Digits..............................................................................................	1-18
Alternate Attendant.......................................................................................................	1-19
Attendant Intercom Calling ..........................................................................................	1-20
Extension Intercom Calling ..........................................................................................	1-21
Alert Tone for Voice Calls............................................................................................	1-22
Alert Tone for Busy Override & OHVA ......................................................................	1-23
System Installation Area Code .....................................................................................	1-24
SSD Name Display .......................................................................................................	1-25
API/AEC Slot Assignment ...........................................................................................	1-26
Voice Mail Busy Tone..................................................................................................	1-27
Analog Transfer Ring Pattern .......................................................................................	1-28
Attendant Overflow for Primary Attendant ..................................................................	1-29
Delayed Ring ................................................................................................................	1-30
AEC Disconnect Signal Duration .................................................................................	1-31
Second Attendant Position............................................................................................	1-32
Third Attendant Position...............................................................................................	1-33
Fourth Attendant Position.............................................................................................	1-34
Attendant Transfer Extension .......................................................................................	1-35
Attendant Override .......................................................................................................	1-36
Attendant LED Alarm Indication .................................................................................	1-37
Extension (BLF) Delayed Ring ....................................................................................	1-38
Analog Transfer Ring Pattern .......................................................................................	1-39
Multiple DID/DNIS ......................................................................................................	1-40
Page Duration ...............................................................................................................	1-42
SLT DISA Ring Pattern................................................................................................	1-43
AEC Disconnect Signal Duration .................................................................................	1-44
DID/DNIS to a Voice Mailbox.....................................................................................	1-46
DID/DNIS Answer Code ..............................................................................................	1-48
LCD Timer for Caller ID ..............................................................................................	1-50
Internal Hold Tone........................................................................................................	1-51
Door Opener Access Code Required ............................................................................	1-52
API Port Type ...............................................................................................................	1-53
API Baud Rate ..............................................................................................................	1-54

Serial Port Parameters (TTY Settings)..................................................................	1-55
Parity Check..................................................................................................................	1-55
Odd/Even Parity............................................................................................................	1-56
Baud Rate......................................................................................................................	1-57
Stop Bit Length.............................................................................................................	1-58
Data Length...................................................................................................................	1-59
SMDR Printing Mode 1: Outbound and Inbound.........................................................	1-60
SMDR Printing Mode 2: Long-Distance and Local Calls............................................	1-61
SMDR Printing Mode 3: Header Title..........................................................................	1-62

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Table of Contents

Serial Port Flow Control (XON / XOFF) ....................................................................	1-63
RAI Baud Rate..............................................................................................................	1-64

PBX Settings.............................................................................................................	1-65
PBX Access Code(s)...................................................................................................	1-65
Automatic Pause Position For PBX Access Codes ......................................................	1-66
External (UNA) Relay Control ...............................................................................	1-68
Ring Patterns For UNA Terminals (M, C and B) ........................................................	1-68
External Page Interface Control For Paging Groups ....................................................	1-69
Class of Service ........................................................................................................	1-70
Extension Class Of Service...........................................................................................	1-70
Account Codes..........................................................................................................	1-72
Verified Forced Account Codes ...................................................................................	1-72
Toll Restriction For Verified Forced Account Codes...................................................	1-74
Flexible Function Screens .......................................................................................	1-75
Flexible Function Screen Soft-Key Assignment ..........................................................	1-75
Flexible Function Screen Text......................................................................................	1-80
Flexible Function Screen Default .................................................................................	1-81
Flexible Function Screens Default (All) .......................................................................	1-82
Caller ID Automatic DISA......................................................................................	1-83
Automatic DISA Callers...............................................................................................	1-83
Door Phones .............................................................................................................	1-84
Door Phone Extensions.................................................................................................	1-84
Door Phone Ring Assignments.....................................................................................	1-86
Door Opener Access Code............................................................................................	1-88
Door Phone Tone Type.................................................................................................	1-89
Door Phone Ring Timeout Timer .................................................................................	1-90
Door Phone Ring Pattern ..............................................................................................	1-91
Door Opener Relay Timer ............................................................................................	1-92
System Timers..........................................................................................................	1-93
Automatic Night Mode Start Time ...............................................................................	1-93
Attendant Hold Recall Timer for CO Calls ..................................................................	1-95
Extension Hold Recall Timer for CO Calls ..................................................................	1-96
Attendant Transfer Recall Timer for CO Calls.............................................................	1-97
Extension Transfer Recall Timer for CO Calls ............................................................	1-98
Attendant Hunt Group Recall Timer ............................................................................	1-99
Extension Hunt Group Recall Timer ..........................................................................	1-100
Attendant Park Hold Recall Timer .............................................................................	1-101
Extension Park Hold Recall Timer .............................................................................	1-102

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Attendant Call Reversion Timer for CO Calls............................................................	1-103
Unsupervised Conference Timer ................................................................................	1-104
Automatic Pause Timer ..............................................................................................	1-105
CO Flash Timer ..........................................................................................................	1-106
SLT Onhook Flash Timer ...........................................................................................	1-108
CO Ring Cycle Detection Timer ................................................................................	1-109
Inbound Ring Cycle Expansion Timer .......................................................................	1-110
Dial Pause Timer ........................................................................................................	1-111
PBX Flash Timer ........................................................................................................	1-112
Call Forward-No Answer Timer.................................................................................	1-113
Outbound Ground Start Detection Timer ...................................................................	1-114
Inbound Ground Start Detection Timer ......................................................................	1-115
Attendant Hold Recall Timer for Intercom Calls .......................................................	1-116
Extension Hold Recall Timer for Intercom Calls .......................................................	1-117
Attendant Transfer Recall Timer for Intercom Calls..................................................	1-118
Extension Transfer Recall Timer for Intercom Calls..................................................	1-119
CO Delayed Ring Timer .............................................................................................	1-120
Extension (DSS/BLF) Delayed Ring Timer ...............................................................	1-122
Hunt Group No Answer Timer ...................................................................................	1-124
Automatic Day Mode Start Time................................................................................	1-125
Automatic Night 2 Mode Start Time ..........................................................................	1-127

Programming and DISA Codes............................................................................	1-129
Remote Programming ID Code ..................................................................................	1-129
DISA Inbound Call ID Code ......................................................................................	1-130
DISA Outbound Call ID Code 1.................................................................................	1-131
DISA Outbound Call ID Code 2.................................................................................	1-132
ID Code For System Programming ............................................................................	1-133
New Function Reset ...............................................................................................	1-134
DID/DNIS and T1 Settings....................................................................................	1-135
Inbound DID Dial Numbers .......................................................................................	1-135
System Configuration .................................................................................................	1-137
Sync Source 1 .............................................................................................................	1-143
Sync Source 2 .............................................................................................................	1-145
Sync Source 3 .............................................................................................................	1-146
Network Re-Sync Timer.............................................................................................	1-147
Disconnect Timer........................................................................................................	1-148
Guard Timer................................................................................................................	1-149
Release Acknowledge Timer ......................................................................................	1-150
Outpulse Delay Timer.................................................................................................	1-151
Wink Timeout Timer ..................................................................................................	1-152
Incoming Detection Timer..........................................................................................	1-153
Answer Supervision Timer .........................................................................................	1-154

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Table of Contents

Immediate Glare Timer...............................................................................................	1-155
Wink Glare Timer.......................................................................................................	1-156
Digital Pad Settings ....................................................................................................	1-157
Trunk Configuration ...................................................................................................	1-160
Number of T1 Channels..............................................................................................	1-161
Frame Format..............................................................................................................	1-163
Line Coding ................................................................................................................	1-164
Failure Mode...............................................................................................................	1-165
Remote Loopback .......................................................................................................	1-166
Yellow Alarm Send ....................................................................................................	1-167
Flash Key Operation ...................................................................................................	1-168
Red Alarm Detection ..................................................................................................	1-169
Yellow Alarm Detection.............................................................................................	1-170
Yellow Alarm Recovery .............................................................................................	1-172
Other Alarms Detection ..............................................................................................	1-174
Other Alarms Recovery ..............................................................................................	1-176
Frame Loss Counter....................................................................................................	1-177
Slip Counter ................................................................................................................	1-178
Red Alarm Counter.....................................................................................................	1-179
Loss of Signal Counter ...............................................................................................	1-180
Sync Loss Counter ......................................................................................................	1-181
Yellow Alarm Counter................................................................................................	1-182
Yellow Alarm Relay ...................................................................................................	1-183
Red Alarm Relay ........................................................................................................	1-184
Sync Loss Relay..........................................................................................................	1-185
Frame Loss Relay .......................................................................................................	1-186
AIS Relay....................................................................................................................	1-187
Relay Reset .................................................................................................................	1-188
T1 Trunk Type Emulation ..........................................................................................	1-189
DID/DNIS...................................................................................................................	1-190
Outgoing Signaling Type............................................................................................	1-191
Incoming Signaling Type............................................................................................	1-192
Trunk Mode ................................................................................................................	1-193
Robbed Bit Setting......................................................................................................	1-194
Incoming Dialing Method...........................................................................................	1-195
Dial Tone Transmission..............................................................................................	1-196
Busy Tone Transmission ............................................................................................	1-197
Dial Tone Receive ......................................................................................................	1-198
Ringback Tone Transmission .....................................................................................	1-199
DNIS Number Setting.................................................................................................	1-200
DID/DNIS Flexible Ringing Assignments .................................................................	1-201
T1 Trunk Closure........................................................................................................	1-203

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Section 400-Programming

Chapter 2. Trunk Programming (FF2)

Trunk Port Operation ......................................................................................................	2-3
DTMF/Pulse Dialing for Trunks.....................................................................................	2-4
Pooled Trunk Access for Group “9”...............................................................................	2-5
Pooled Trunk Access for Groups “81-86” ......................................................................	2-6
Trunk Port Type..............................................................................................................	2-7
DISA Auto Answer.........................................................................................................	2-8
Private Trunk Line ..........................................................................................................	2-9
Automatic Pause for PBX Line ....................................................................................	2-10
Dial Tone Detection......................................................................................................	2-11
Outbound DTMF Signal Duration for Auto-Dialed Digits ..........................................	2-12
Unsupervised Trunk Conference ..................................................................................	2-13
Inbound Ring Pattern ....................................................................................................	2-14
Trunk Disconnect Detection Timer ..............................................................................	2-15
DISA Start Time ...........................................................................................................	2-16
DISA End Time ............................................................................................................	2-17
Trunk Circuit Type .......................................................................................................	2-18
DID Immediate or Wink Start ......................................................................................	2-21
Wink Start Timer ..........................................................................................................	2-22
Time Out for Dialed DID Digits...................................................................................	2-23
DID Interdigit Timeout.................................................................................................	2-24
Trunk Port Class ...........................................................................................................	2-25

Chapter 3. Extension Programming (FF3)

Extension Numbers.........................................................................................................	3-3
Terminal Type.................................................................................................................	3-5
EM/24 Port Assignment..................................................................................................	3-7
Forced Least Cost Routing .............................................................................................	3-8
Forced Account Codes....................................................................................................	3-9
Extension Lockout Code...............................................................................................	3-10
Offhook Signal (CO) ....................................................................................................	3-11
Call Waiting/OHVA .....................................................................................................	3-12
Busy Override Send ......................................................................................................	3-13
Busy Override Receive .................................................................................................	3-14
Prime Line Pickup ........................................................................................................	3-15
Auto Pickup (Ringing Line) .........................................................................................	3-16
Unsupervised Conference .............................................................................................	3-17
Station Message Detail Recorder (SMDR) Report.......................................................	3-18
Offhook Signal Volume................................................................................................	3-19
Offhook Signal Pattern .................................................................................................	3-20
PSD Name Display on Large-Sized LCD Phones ........................................................	3-21

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Page Group Extensions.................................................................................................	3-22
Display When Idle ........................................................................................................	3-23
Display During Intercom Dial Tone .............................................................................	3-25
Display When Calling an Extension.............................................................................	3-27
Display When Accessing CO Dial Tone ......................................................................	3-29
Display When Conversing on a CO Trunk...................................................................	3-31
Display When Receiving a Page...................................................................................	3-33
Display After Receiving a Call Waiting Tone..............................................................	3-35
Display When Dialing a Busy Extension .....................................................................	3-37
Extension Directory Display.........................................................................................	3-39
Extension Class of Service Assignment .......................................................................	3-40
Inbound DID Dial Numbers .........................................................................................	3-41
AEC Disconnect ...........................................................................................................	3-41
Ringback Tone From ML Keys ....................................................................................	3-42
Station Port Class..........................................................................................................	3-43
SLT Hookflash..............................................................................................................	3-45
Extension Ring Pattern .................................................................................................	3-46
Digital SLT Receiving Volume ....................................................................................	3-48
Auto Set Relocation Code.............................................................................................	3-49
Permanent Call Forward Type ......................................................................................	3-51
Permanent Call Forward Extension ..............................................................................	3-52
ML/MCO Separation ....................................................................................................	3-53
VAU Hunting Priority ..................................................................................................	3-54
AEC Disconnect ...........................................................................................................	3-55
VAU Port Assignment ..................................................................................................	3-56
Hot Dial Pad..................................................................................................................	3-57
Auto-Redial on Extensions ...........................................................................................	3-58

Chapter 4. Ringing and Hunt Groups (FF4)

CO Day Ring Assignments.............................................................................................	4-3
CO Day Ring Assignments for Hunt Groups .................................................................	4-4
CO Night Ring Assignments ..........................................................................................	4-5
CO Night Ring Assignments for Hunt Groups...............................................................	4-6
Hunt Group Pilot Numbers .............................................................................................	4-7
Terminal/Circular Hunt Groups......................................................................................	4-9
Hunt Group Type ..........................................................................................................	4-11
Call Next Hunt Group...................................................................................................	4-13
Hunt Group Members ...................................................................................................	4-14
Transfer Extension........................................................................................................	4-15
Hunt Group Transfer Timer..........................................................................................	4-16
Hunt Group Members ...................................................................................................	4-17
Call Coverage Group Members ....................................................................................	4-18

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Section 400-Programming

CO Delayed Day Ring Assignments ............................................................................	4-20
CO Delayed Day Ring Assignments for Hunt Groups .................................................	4-21
CO Delayed Night Ring Assignments ..........................................................................	4-22
CO Delayed Night Ring Assignments for Hunt Groups...............................................	4-23
Extension Ring Table....................................................................................................	4-25
Extension Delayed Ring Table .....................................................................................	4-26
CO Night 2 Ring Assignments .....................................................................................	4-27
CO Night 2 Ring Assignments for Hunt Groups..........................................................	4-28
CO Delayed Night 2 Ring Assignments .......................................................................	4-29
CO Delayed Night 2 Ring Assignments for Hunt Groups............................................	4-30

Chapter 5. FF Key Programming (FF5)

FF Key Assignments for Extensions ..............................................................................	5-3
FF Key Assignments for DSS Consoles .........................................................................	5-8
Attendant Feature Package Key Assignments ..............................................................	5-10

Chapter 6. Name and Message Assignments (FF6)

General Notes.............................................................................................................	6-2
Extension Name..............................................................................................................	6-3
System Speed Dial Names..............................................................................................	6-4
Personal Speed Dial Names............................................................................................	6-5
Absence Messages ..........................................................................................................	6-6
Trunk Name Assignment ................................................................................................	6-8
Hunt Group Name Assignment.......................................................................................	6-9
Call Waiting/OHVA Text Reply ..................................................................................	6-10
DID/DNIS Text Name Assignment..............................................................................	6-11

Chapter 7. Toll Restrictions (FF7)

An Overview of Toll Restrictions .............................................................................	7-2
International Calling For TRS Types 3-6 .......................................................................	7-5
DTMF Signaling During Incoming Calls For TRS Types 0-6 .......................................	7-6
Maximum Dialed Digits For TRS Types 3-6 .................................................................	7-7
3-Digit Toll Restriction For TRS Types 2-6...................................................................	7-8
7-Digit Toll Restriction For TRS Types 2-6...................................................................	7-9
Dialing Plan Switch ......................................................................................................	7-10
Operator Access............................................................................................................	7-11

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International Calling on Extensions..............................................................................	7-12
Country Code Table......................................................................................................	7-13
Equal Access Code Format...........................................................................................	7-14
Office Code Restriction Table For TRS Types 2-6 ......................................................	7-15
Area Code Table For TRS Types 3-6 ...........................................................................	7-16
Office Code Table For TRS Types 3-6.........................................................................	7-17
Special Area Code Table For TRS Types 3-6 ..............................................................	7-18
Special Office Code Table For TRS Types 3-6 ............................................................	7-19
Special 7-Digit Table For TRS Types 2-6 ....................................................................	7-20
Day TRS Types 0-7 for Trunks ....................................................................................	7-21
Night TRS Types 0-7 for Trunks..................................................................................	7-22
Area Code Table For TRS Types 3-6 (Global Copy)...................................................	7-23
Office Code Table For TRS Types 3-6 (Global Copy) ................................................	7-24
Area & Office Code Table for TRS Types 3-6 (Global Copy).....................................	7-25
Special Office Code Table For TRS Types 3-6 (Global Copy)....................................	7-26

Chapter 8. Least Cost Routing (FF8)

An Overview of Least Cost Routing	......................................................................... 8-2
LCR Area Codes.............................................................................................................	8-6
LCR Office Codes ..........................................................................................................	8-7
Special LCR Area Codes ................................................................................................	8-8
Special LCR Office Code Tables....................................................................................	8-9
Time Priority Route Tables...........................................................................................	8-10
LCR Trunk Groups .......................................................................................................	8-12
LCR Delete Tables........................................................................................................	8-13
LCR Add Tables ...........................................................................................................	8-14

Chapter 9. Copy Program Settings (FF9)

Trunk Copy .....................................................................................................................	9-3
Extension Copy...............................................................................................................	9-4
FF Key Copy...................................................................................................................	9-5

Chapter 10. Speed Dial Programming (FF10)

System Speed Dial Numbers ........................................................................................	10-3
Personal Speed Dial Numbers ......................................................................................	10-5

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Appendix A. Large-Screen Displays

Appendix B. Terminal Programming

Appendix C. CPC-EX 1.0 Updates

Compatibility.............................................................................................................	C-1
44-Series Phone Support ..........................................................................................	C-1
Directory Mode.................................................................................................................	C-2
Variable Mode ..................................................................................................................	C-2
Handset Mute....................................................................................................................	C-2
Off-Hook Monitoring .......................................................................................................	C-2
Analog Adapter.................................................................................................................	C-2
MSG (Message) Key ........................................................................................................	C-2
DSS/72 and EM/24 - Key Arrangement ...........................................................................	C-2
FF-Key Programming ..............................................................................................	C-3
Speed Dial Enhancements........................................................................................	C-3
Additional Serial Port...............................................................................................	C-3
T1 Networking Capability .......................................................................................	C-3
Modification to Toll Restriction Service.................................................................	C-3
Maximum Time Priority Route Tables...................................................................	C-3
SMDR Modifications................................................................................................	C-4
ISDN Support............................................................................................................	C-4
Modification to T1 Signaling Types ........................................................................	C-4
Installation Notes ......................................................................................................	C-4
CPC-EX Installation .........................................................................................................	C-4
44-Series Enhanced Phone Features .......................................................................	C-7
Directory Mode...............................................................................................................	C-12
Variable Mode ................................................................................................................	C-13
Handset Mute..................................................................................................................	C-15

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Off-Hook Monitoring .....................................................................................................	C-16
Analog Adapter...............................................................................................................	C-16
MSG (Message) Key ......................................................................................................	C-19
DSS/72 Console - Key Arrangement..............................................................................	C-20
EM/24 - Key Arrangement .............................................................................................	C-23
Speed-Dial Enhancements......................................................................................	C-25
Additional Serial Port on CPC Card ....................................................................	C-28
T1 Networking ........................................................................................................	C-31
Hardware Requirements .................................................................................................	C-31
Network Extension to Extension Calling........................................................................	C-32
Call Forwarding to Network Extensions ........................................................................	C-33
Paging Across Network Nodes .......................................................................................	C-33
Network Route Selection ................................................................................................	C-33
Remote CO Access .........................................................................................................	C-33
SMDR Network Support ................................................................................................	C-34
Independent Node Attendant Assignment ......................................................................	C-34
Settings Modified for Networking.........................................................................	C-34
Extension Number Digits................................................................................................	C-34
SMDR Printing Mode 1: Outbound and Inbound...........................................................	C-35
T1 Trunk Type ................................................................................................................	C-35
Extension Numbers.........................................................................................................	C-36
Forced LCR/NRS............................................................................................................	C-36
Other Changes to Programming Addresses.........................................................	C-37
Enhanced Programming Addresses ................................................................................	C-37
Modification to Toll Restriction Service...............................................................	C-37
Maximum Time Priority Route Tables.................................................................	C-40
ISDN Support..........................................................................................................	C-41
Hardware Requirements .................................................................................................	C-41
Setting Modified for ISDN .............................................................................................	C-41
Modifications to SMDR..........................................................................................	C-42
Setting Modified for SMDR ...........................................................................................	C-43
Modification to T1 Signaling Types ......................................................................	C-44
Outgoing Signaling Type................................................................................................	C-44
Incoming Signaling Type................................................................................................	C-45

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Appendix D. CPC-AII/B 8.0 Updates

Contents .....................................................................................................................	D-2
44-Series Phone Support ..........................................................................................	D-3
Enhanced Phone Features........................................................................................	D-4
Directory Mode................................................................................................................	D-8
Variable Mode .................................................................................................................	D-9
Handset Mute.................................................................................................................	D-11
Off-Hook Monitoring ....................................................................................................	D-12
Separate Speaker Volumes for Internal vs. CO calls.....................................................	D-12
Analog Adapter..............................................................................................................	D-13
MSG (Message) Key .....................................................................................................	D-15
DSS/72 Console - Key Arrangement.............................................................................	D-17
EM/24 - Key Arrangement ............................................................................................	D-21
Modification to Toll Restriction Service...............................................................	D-23
TAPI Support..........................................................................................................	D-26
Key Telephone Installation Notes..........................................................................	D-27
Desi Strip Cover.............................................................................................................	D-27
Key Telephone Wall Mounting Instructions .................................................................	D-27

Appendix E. CPC-AII/B 9.0 Updates

Appendix F. CPC-AII/B 9.1 Updates

Call Record...............................................................................................................

F-1

Appendix G. CPC-EX 2.0 Updates

Appendix H. CPC-EX 2.1 Updates

Call Record ......................................................................................................................

H-1

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Appendix I. CPC-M 3.2 Updates

Enhanced Features .............................................................................................................	I-1
Software Corrections .........................................................................................................	I-1
Off-Hook Voice Announce (OHVA) via API ..................................................................	I-1
Small LCD Soft Key Support via API...............................................................................	I-2
Call Record (OHVA) via API............................................................................................	I-2

Appendix J. CPC-AII/B 9.2 Updates

New Features .....................................................................................................................	J-1
Software Corrections .........................................................................................................	J-1
16-Port Voice Mail Support via API .................................................................................	J-1
Off-Hook Voice Announce (OHVA) via API ...................................................................	J-2
Small LCD Softkey Support via API.................................................................................	J-3
Call Record (OHVA) via API............................................................................................	J-3

Appendix K. CPC-EX 2.3 Updates

New Features ...................................................................................................................	K-1
Software Corrections .......................................................................................................	K-2
16-Port Voice Mail Support via API ...............................................................................	K-3
Off-Hook Voice Announce (OHVA) via API .................................................................	K-4
Small LCD Soft Key Support via API.............................................................................	K-4
Call Record (OHVA) via API..........................................................................................	K-5

Special Features ........................................................................................................	K-6
*UNA Transfer ................................................................................................................	K-6
*UNA Call Reversion......................................................................................................	K-7
*Forwarding to UNA for CO Held Call ..........................................................................	K-8
*All Ring Group ............................................................................................................	K-10
*Private Password..........................................................................................................	K-11
*Additional RAI Access Method...................................................................................	K-14
ISDN Programming Flexibility .....................................................................................	K-16

CPC-EX Version 2.3.2............................................................................................	K-24
Affected Items................................................................................................................	K-24
Feature Changes.............................................................................................................	K-24

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		List of Figures
Figure 1. CPC memory clear switch ................................................................................		Intro-4
Figure 2. Phone keys used in programming mode ...........................................................		Intro-7
Figure 1-1.	Soft key numbering on large-display phones ....................................................	1-75
Figure 1-2. Example of a CO Ring Cycle and its Detection Timer ...................................		1-109
Figure 1-3. Trunk Closure Example in a DBS 96 (32-trunk system) .................................		1-203
Figure 5-1.	FF key layout on a 34-button phone ...................................................................	5-4
Figure 5-2. FF key layout on an EM/24 unit .........................................................................		5-4
Figure 5-3. FF key layout on a DSS/72 console ....................................................................		5-9
Figure 6-1.	Key layout of a DSS/72 console for text name assignment .................................	6-2
Figure C-1. CPC-EX ..............................................................................................................		C-5
Figure C-2. Desk Stand Removal. ..........................................................................................		C-6
Figure C-3.	Inserting the wall mount bracket (rotated desk stand) .......................................	C-6
Figure C-4.	Handset guide insertion for wall mounting, key telephone ................................	C-7
Figure C-5.	44-Series Small-Display Phone ..........................................................................	C-8
Figure C-6.	44-Series Large-Display Phone .......................................................................	C-10
Figure C-7. DSS/72 Console (VB-44320) key layout ..........................................................		C-21
Figure C-8. DSS/72 #1 Default Extension Numbers ............................................................		C-22
Figure C-9. EM/24 Unit (VB-44310) keys ...........................................................................		C-24
Figure C-10. CPC-EX Serial Port 2 ....................................................................................		C-29
Figure C-11. T1 Network Extension Numbering ................................................................		C-32
Figure C-12. T1 Network Call Priority Routing ..................................................................		C-33
Figure C-13. SMDR Format for CPC-EX ...........................................................................		C-42
Figure D-1.	44-Series Small-Display Phone ........................................................................	D-4
Figure D-2.	44-Series Large-Display Phone ........................................................................	D-6
Figure D-3. DSS/72 Console (VB-44320) key layout .........................................................		D-18
Figure D-4. DSS/72 #1 Default Extension Numbers ..........................................................		D-19
Figure D-5. EM/24 Unit (VB-44310) keys ..........................................................................		D-21
Figure D-6.	Desk Stand Removal. ...................................................................................... D-27
Figure D-7.	Inserting the wall mount bracket (rotated desk stand) ...................................	D-28
Figure D-8.	Handset guide insertion for wall mounting, key telephone .............................	D-28

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List Of Tables


Table 1.	DBS program structure ......................................................................................		Intro-6
Table 2.	Default settings ...................................................................................................		Intro-9
Table 1-1.		Date/Day of Week Programming Instructions .....................................................	1-3
Table 1-2.		SLT Hookflash Control Settings ..........................................................................	1-16
Table 1-3.		Analog Transfer Ring Patterns (vary depending on analog connection) ............	1-39
Table 1-4.		AEC Disconnect Signal Duration values ............................................................	1-44
Table 1-5. RAI Modem Card Compatibility .........................................................................			1-64
Table 1-6.		Class of Service features .....................................................................................	1-70
Table 1-7.		Feature codes for Flexible Function Screen soft keys ........................................	1-76
Table 1-8.		Door phone ring timer values .............................................................................	1-90
Table 1-9.		Attendant Hold Recall Timer values for CO calls ..............................................	1-95
Table 1-10.		Extension Hold Recall Timer values for CO calls ............................................	1-96
Table 1-11.		Attendant Transfer Recall Timer values for CO calls .......................................	1-97
Table 1-12.		Extension Transfer Recall Timer values for CO calls .......................................	1-98
Table 1-13.		Attendant Hunt Group Recall Timer values for CO calls .................................	1-99
Table 1-14.		Extension Hunt Group Recall Timer values for CO calls ...............................	1-100
Table 1-15.		Attendant Park Hold Recall Timer values ......................................................	1-101
Table 1-16.		Extension Park Hold Recall Timer values ......................................................	1-102
Table 1-17.		Attendant Call Reversion Timer values ..........................................................	1-103
Table 1-18.		Unsupervised Conference Timer values ..........................................................	1-104
Table 1-19.		Automatic Pause Timer values ........................................................................	1-105
Table 1-20. CO Flash Timer values ...................................................................................			1-106
Table 1-21. SLT Onhook Flash Timer values .....................................................................			1-108
Table 1-22.		Inbound Ring Cycle Expansion Timer values ..................................................	1-110
Table 1-23.		Dial Pause Timer values ..................................................................................	1-111
Table 1-24. PBX Flash Timer values ..................................................................................			1-112
Table 1-25.		Ring control for Call Forward-No Answer Timer ...........................................	1-113
Table 1-26. Call Forward-No Answer Timer values ...........................................................			1-113
Table 1-27.		Outbound Ground Start Detection Timer values .............................................	1-114
Table 1-28.		Inbound Ground Start Detection Timer values ................................................	1-115
Table 1-29.		Attendant Hold Recall Timer values for intercom calls ...................................	1-116
Table 1-30.		Extension Hold Recall Timer values for intercom calls ...................................	1-117
Table 1-31.		Attendant Transfer Recall Timer values for intercom calls .............................	1-118
Table 1-32.		Extension Transfer Recall Timer values for intercom calls .............................	1-119
Table 1-33. CO Delayed Ring Timer values .....................................................................			1-120
Table 1-34.		Extension Delayed Ring Timer values ............................................................	1-122
Table 1-35. Hunt Group No Answer Timer values .............................................................			1-124
Table 1-36.		System Configuration for T1 installation ........................................................	1-137
Table 1-37.		Minimum T1 programming (default settings appear in bold) ......................	1-138
Table 1-38.		T1 Disconnect Timer values ............................................................................	1-148
Table 1-39. T1 Guard Timer values ...................................................................................			1-149

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Table 1-40.	Release Acknowledge Timer values ................................................................	1-150
Table 1-41.	Outpulse Delay Timer values ..........................................................................	1-151
Table 1-42.	Wink Timeout Timer values .............................................................................	1-152
Table 1-43.	Incoming Detection Timer values ...................................................................	1-153
Table 1-44.	Answer Supervision Timer values ...................................................................	1-154
Table 1-45.	Immediate Glare Timer values ........................................................................	1-155
Table 1-46.	Wink Glare Timer values .................................................................................	1-156
Table 1-47.	Digital Pad Settings - circuit types .................................................................	1-157
Table 1-48.	Digital Pad Settings - pad numbers and related dB levels .............................	1-158
Table 1-49.	Digital Pad Settings - default values ..............................................................	1-158
Table 1-50.	Yellow Alarm Detection timer values ..............................................................	1-170
Table 1-51.	Yellow Alarm Recovery timer values ..............................................................	1-172
Table 1-52.	Other Alarms Detection timer values .............................................................	1-174
Table 1-53.	Other Alarms Recovery timer values ..............................................................	1-176
Table 1-54.	DID/DNIS Flexible Ring settings in different CPC-B versions ......................	1-201
Table 2-1.	Ring Patterns for inbound trunk calls .................................................................	2-14
Table 2-2.	Trunk Disconnect Detection Timer values ..........................................................	2-15
Table 2-3.	Wink Start Timer settings ....................................................................................	2-22
Table 2-4.	DID Dialed Digit Timer values ...........................................................................	2-23
Table 2-5.	DID Interdigit Timer values ................................................................................	2-24
Table 2-6.	Trunk Port Class - circuit types ..........................................................................	2-25
Table 3-1.	Terminal Types .....................................................................................................	. 3-5
Table 3-2.	Soft key menus during idle mode ........................................................................	3-23
Table 3-3.	Soft key menus during intercom dial tone ...........................................................	3-25
Table 3-4.	Soft key menus when calling an extension ..........................................................	3-27
Table 3-5.	Soft key menus when accessing CO dial tone .....................................................	3-29
Table 3-6.	Soft key menus during a trunk call ......................................................................	3-31
Table 3-7.	Soft key menus when receiving a page ................................................................	3-33
Table 3-8.	Soft key menus after receiving a call waiting tone .............................................	3-35
Table 3-9.	Soft key menus when dialing a busy extension ...................................................	3-37
Table 3-10.	Station Port Class - circuit types ......................................................................	3-43
Table 3-11.	Extension ring patterns .....................................................................................	3-46
Table 5-1.	Feature codes for FF key assignment...................................................................	5-5
Table 6-1.	Preset Absence Messages 0-4 ...............................................................................	6-6
Table 6-2.	Default call waiting/OHVA text reply messages .................................................	6-10
Table 7-1.	Toll restriction types ..............................................................................................	7-2
Table 7-2. NANP changes ......................................................................................................		7-3
Table 7-3.	Maximum number of dialed digits for TRS types 3-6 ...........................................	7-7
Table 7-4.	Differences between old and new dialing plans .................................................	7-10

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Table 8-1.	Time Priority Route Table format .........................................................................	8-3
Table 8-2.	Time Priority Route Table format ........................................................................	8-10
Table 10-1. DSS key functions in System Speed Dial programming ....................................		10-4
Table 10-2. DSS key functions in Personal Speed Dial programming ................................		10-6
Table B-1. Terminal programming commands .......................................................................		B-2
Table B-2. Codes for switching SMDR/Bus Monitor modes ..................................................		B-3
Table C-1.	44-Series Phones .................................................................................................	C-1
Table C-2.	Small-Display Phone Features .............................................................................	C-8
Table C-3. Large-Display Phone Features ..........................................................................		C-10
Table C-4.	TRS Operator Access settings ............................................................................	C-38
Table D-1.	44-Series Phones ................................................................................................	D-3
Table D-2.	Key to 44-Series Small-Display Phone ...............................................................	D-5
Table D-3.	Key to 44-Series Large-Display Phone ...............................................................	D-6
Table D-4.	TRS Operator Access settings ...........................................................................	D-23
Table K-1. UNA Call Revision Timer Values .........................................................................		K-7

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About This Section

This Section 400 is intended for use as a technical reference manual for DBS programming via the FF keys on a DBS key phone. (Other programming methods, as well as overall software feature updates, are described in Appendix B through K of this section.)

Structure

Section 400 is structured according to FF key numbering. For example, Chapter 1 covers FF1 programs; Chapter 2 covers FF2 programs; and so on. The FF keys categorize the programs by subject -- each FF key represents a group of related programs as follows:

Chapter 1	FF1 -- System
Chapter 2	FF2 -- Trunks
Chapter 3	FF3 -- Extensions
Chapter 4	FF4 -- Ring Assignments & Hunt/Call Coverage Groups
Chapter 5	FF5 -- FF Key Features
Chapter 6	FF6 -- Displayed Names & Messages
Chapter 7	FF7 -- Toll Restriction
Chapter 8	FF8 -- Least Cost Routing
Chapter 9	FF9 -- Program Copy
Chapter 10	FF10 -- Speed Dial Numbers

FFKey Programming

FFkey programming is accomplished by entering programming mode, then punching in each program’s address (press the FF key, then enter a string of numbers that are separated by the pound # key). The phone’s LCD display will show prompts while you are punching in the string, to guide you through the programming. Within each address string (usually at the end of it), you have a choice of numbers to press in order to set the program; the number you press determines the program setting.

Once you’ve entered programming mode and punched in an FF key address, you do not have to keep pressing the FF key to go to the next [sequential] address -- the DBS will automatically display the next prompt after you set the first one (or press # to accept the displayed setting). To jump to an address in another FF key, simply press that FF key while still in programming mode.

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Section 400-Programming

Program Sequence

Although FF key programming separates DBS programs into groups, it is important to note that the numerical sequence of the FF keys and the addresses within them, does not necessarily represent a logical progression for programming a particular feature or application. For example, some DID settings are in FF1 (System), while others are in FF2 (Trunks), FF3 (Extensions) and FF6 (Names and Messages).

In Section 400, each program explanation includes related information about the feature or application it affects (if any). Also, the forms in Section 450 of the DBS Manual provide a more concise view of programming DBS features.


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Introduction to DBS Programming

This introduction provides an overview of DBS programming from a phone. For descriptions of other DBS programming methods, see Appendix B of this manual.

The following table summarizes the topics contained in this introduction.

Topic	Page

Before You Begin	Intro-3
Preparations for Programming	Intro-3
Initializing DBS Systems (RAMCLR)	Intro-4
Upgrading CPC-B Software (New Function Reset)	Intro-5
Understanding FF Key Programming	Intro-6
Program Structure	Intro-6
How to Enter the Programming Mode	Intro-7
Example Programming Entry	Intro-9
Default Program Settings	Intro-9

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Introduction to DBS Programming

Before You Begin

This section describes preparations that should be completed before you start programming. If you are familiar with FF key programming for DBS systems, you may begin programming as soon as these preparations have been made.

If you are new to DBS programming, be sure to read “Understanding FF Key Programming” on page Intro-5 before you begin.

Preparations for Programming

Prior to programming the DBS system, make sure you have completed the following steps:

1.Confirm that the DBS features meet customer requirements. See Section 700-Feature Operation for DBS feature descriptions.

2.Confirm that you have the DBS hardware required for the end user. See

Section 300-Installation for details.

3.Use Forms and Tables (Section 450) to record the customer’s site data. Use the following guidelines when completing Forms and Tables:

•Be sure to record all program entries.

•Leave the default values for equipment that is not connected.

•Pay careful attention to program items that require a power-down to take effect. Be sure to complete the necessary programming in these areas before you make the system operational.

4.To program a new DBS system, you must first initialize the software to default values (see “Initializing DBS Systems”, next page). If you are performing an upgrade and the system is using a CPC-B card, you must first perform the New Function Reset procedure (see “Upgrading CPC-B Software” on page Intro-5).

Once these steps are completed, use the site data in Forms and Tables to program the system.

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Initializing DBS Systems (RAMCLR)

After installing a new DBS system, or when upgrading to a higher-level version, you must initialize the CPC (Central Processing Card) before programming the system.

IMPORTANT: This procedure must be performed before you program the DBS system. Failure to initialize the CPC before programming may cause operational problems.

The procedure described below re-initializes the entire DBS memory, and resets all programs to their default values. This means that all programs used, as well as features set on individual extensions, must be reprogrammed. If you have PCAS, you can download existing settings (thru CPC Version 4.0) and upload them to the new version. The new features introduced in CPC Versions 5.0 thru 6.1x, as well as the Permanent Call Forwarding feature, must be manually reprogrammed.

1.Power-off the DBS (set power switch to OFF).

2.Slide the CPC’s SW1 switch to “RAMCLR”.

3.Power-on the DBS. Wait until the bottom status LED on the CPC card stops flashing (this takes less than a minute).

4.Slide SW1 back to “RAMHOLD”.

5.From any display phone, verify the software version by pressing

ON/OFF CONF 7777

Figure 1. CPC memory clear switch

TRK1	TRK2	TRK3	EC1	EC2	EC3 EC4 EC5 EC6 EC7 EC8 EC/TRK SCC CPC AUX1 AUX2
						STATU S
						LED
						SW 1
						RAM H O LD
						RAM C LR
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Upgrading CPC-B Software (New Function Reset)

Perform the following procedure when upgrading CPC-B software to a new version. Exception: If upgrading to Version 7.0, the system must be initialized instead; see “Initializing DBS Systems (RAMCLR)”, previous page.

IMPORTANT: Perform New Function Reset if upgrading to a new whole number release (not necessary for a “point” release; e.g., from 9.0 to 9.2).

New Function Reset clears unused registers and adds new programs, but retains all current DBS settings. If you are upgrading from a CPC-B version prior to 3.1, New Function Reset will also clear any existing DID numbers that are extension-based.

1.Power-off the DBS. Remove the CPC-B card.

2.Replace the existing EPROMs 1-4 with new EPROMs.

3.Re-install the CPC-B card, then power the system back on.

4.If upgrading to a new release, perform New Function Reset as shown below:

FF1 8# 1# (0 or 1)#

0=Do not perform New Function Reset.

1=Perform New Function Reset.

NOTE: If you enter “1” (to reset), the following displays:

CONFIRM

0:NO 1:YES

This is to confirm that you want to reset the data before the DBS actually performs the reset. Press one of the following:

0=Do not complete the reset.

1=Complete the reset.

5. Power OFF the system, wait at least 3 seconds, then power it back ON.

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Understanding FF Key Programming

Program Structure

Program entries for the DBS are organized into 10 primary groups, which are listed in Table 1 below. Each group has its own Flexible Function (FF) key on the phone. These keys can be identified by the LED on the left side of the key. On key telephones, the FF keys are numbered left-to-right, starting on the bottom row.

After you enter the programming mode (see “How to Enter the Programming Mode”, next page), press the desired FF key to start programming the entries (“addresses”) of the group. The phone’s LCD display will prompt you through the addresses.

Table 1. DBS program structure

FF Key	Programming Group

FF1	System settings
FF2	CO Trunk settings
FF3	Extension settings
FF4	Ring Assignments and Hunt Groups
FF5	FF Key Assignments
FF6	Names and Messages on LCD Display
FF7	Toll Restrictions (TRS)
FF8	Least Cost Routing (LCR)
FF9	Copy Program Settings
FF10	Speed-Dialing (system and personal)

In the programming mode, some of the phone keys can be used to store your settings and move forward or backward through the program addresses. Figure 2 (next page) identifies these keys and what they do in programming mode.

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Figure 2. Phone keys used in programming mode

CONF: Resets entry to default setting.

VOL ^: Moves backward to the previous programming level.

FLASH: Stores your entry and moves backward (decrements port number in

the same address; or decrements program address number).

HOLD: Stores your entry and moves

forward (increments port number in

the same address; or increments program address number).

* : Stores your entry and moves backward (decrements program address number).

# : Stores your entry and moves forward (increments program address number).

How to Enter the Programming Mode

From the Attendant port...

Programming can be performed from an Attendant display phone. The phone connected to extension port 1, assigned extension number 100 is automatically the Primary Attendant phone. By default, extension port 2 (extension number 101) is the Second Attendant phone (although this extension assignment can be reprogrammed). Up to two other phones can also be programmed as Third and Fourth Attendant phones. Programming is also possible from other extensions (see “From a Non-Attendant Port”, next page).

To enter the programming mode from any Attendant phone, press:

ON/OFF PROG ## [desired FF key]

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Notes:

•Name settings can only be programmed from the Attendant phone or a DSS console connected to it.

•When you enter the programming mode on the Attendant phone -- and the DBS is set for only one Attendant -- the system will automatically change to the “Night” mode. After you exit the programming mode (by pressing ON/OFF), the system will return to the appropriate mode according to the system clock and the mode’s start time.

From a non-Attendant port ...

When programming from a display phone other than an Attendant, press:

ON/OFF #98 [NNNN] PROG ## [desired FF key]

(where “[NNNN]” is the programming authorization code -- “9999” by default)

Notes:

•In CPC-A versions prior to 3.3, if a non-Attendant phone is used for programming, you must enter the programming authorization code twice -- once to begin programming, and once to exit programming. Otherwise, other non-Attendant extensions cannot enter the programming mode.

•Beginning with CPC-A Version 3.3, and CPC-B versions, a non-Attendant phone only has to enter the authorization code once, to begin programming. As soon as programming is complete, any other nonAttendant phone can enter the programming mode.

From the Test Terminal port ...

You can also program from a phone connected to the test terminal (CN3) of the main DBS cabinet:

1.Slide the SW1 switch on the cabinet to “Test” mode. This will provide a direct connection to ports 7 and 8 (if the DBS is already in service, make sure beforehand that placing ports 7 and 8 out of service is acceptable).

2.Press: ON/OFF #98 [NNNN] PROG ### [desired FF key]

(where “[NNNN]” is the programming authorization code -- “9999” by default)

When you are finished programming, be sure to return SW1 to the “ST” position.

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