Panasonic DBS 96 Operation Guide
nnnnn
. .
Panasonic”
x-411
WmsII
Digital Business System
Section 700
Feature
Operation
Technical Manuals Online! - http://www.tech-man.com
III
‘DOG
Issued
Part No.
rl
L
l/95
.8/
\0605Z
71
r-l
I
9DJ
I
A
FCC Warning
Warning:
cians only and is not designed for use by
warnings or cautions to advise non-technical individuals of potential dangers in
attempting to service a product. Products powered by electricity should be serviced or repaired only by experienced professional
service or repair
by anyone else could result in serious injury or death.
This service information is designed for experienced repair tecbni-
the
general public. It does not contain
the
product or products dealt with in
technicians.
this
Any attempt to
service information
This equipment generates,
uses, and can radiate radio frequency energy, and, if not installed
and used in accordance with the instruction manual, may cause interference to radio communications. This equipment has been tested and found to comply with the limits for a Class A
digital device pursuant to Part 15 of FCC Rules, which are designed to provide reasonable
protection against such interference when operated in a commercial environment. Operation
of this equipment in a residential area is likely to cause interference, in which case the user
at his own expense will be required to take necessary measures to correct the interference.
Battery Recycling Statement
The following statement applies if you purchased backup batteries with your system.
The product you have purchased contains rechargeable batteries. The batteries are recycla-
ble. At the end of their useful life, under various state and local laws, it may be illegal to dis-
pose of these batteries into the municipal waste stream.. Check with your local solid waste
officials for details on recycling options or proper disposal.
The information contained in this document is subject to change without notice and should not be
construed as a commitment by the Panasonic Communications & Systems Company (PCSC).
PCSC reserves the right, without notice; to make changes to equipment design as advances in
engineering and manufacturing methods warrant.
The software and hardware described in this document may be used or copied only in accordance
with the terms of the license pertaining to said software or hardware.
Reproduction, publication, or duplication of this manual, or any part thereof, in any manner,
mechanically, electronically, or photographically, is prohibited without permission of the
Panasonic Communications & Systems Company (PCSC).
@Copyright 1995 by Panasonic Communications & Systems Company
All rights reserved.
Technical Manuals Online! - http://www.tech-man.com
.
About This Manual
Chapter 1. List of Features
Chapter 2. System Features
Contents
Account Codes
Non-Verified Account Codes
Verified Account Codes
Answer Supervision for Voice Mail
Auto Day Mode
Auto Day
Auto Set Relocation
Background Music
Battery Backup
Call Forward ID Code for Voice Mail
Caller ID
Caller ID
Centrex/PBX
Direct Inward Dialing (DID)
DID Night Ringing Assignment
DID Delayed Ringing
DID/DNIS
DID/DNIS
DlD/DNIS
Direct Inward System Access‘(DISA)
Direct Trunk Access
Distinctive Ringing
Door
Box
Door Box (Using Trunk Adaptor)
Sensor..
DP/DTMF
DP to DTMF Signal Conversion
Hunting Priority for VAUs
Independent Timers
Internal Hold Tone
Least Cost
Music-on-Hold
Night Service
........................................................................................................................
...........................................................................................
....................................................................................................
.......................................................................................
......................................................................................................................
Mode
...............................................................................................................................
nut0
Flexible Ring Assignments
Text Name Assignment
to a Voice Mailbox
(Using Extension Adaptor)
Stations
......................................................................................................................
................................................................................................................
................................................................................................................
.....................................................................................................................
..................................................................................
DISA
Compatibility
............................................................................................................................
Routing
......................................................................................................................
........................................................................................................................
............................................................................................................
...................................................................................................
................................................................................................
.....................................................................................
.....................................................................................................
...................................................................................... 2-19
.............................................................................................
..................................................................................
.............................................................................................................
...............................................................................................................
..................................................................................
........................................................................................
...............................................................................................................
.......................................................................................... 2-29
...................................................................................................
..............................................................................................................
................................................................................................................
(LCR)
....................................................................................................
2-3
2-3
2-4
2-6
2-7
2-8
2-9
2-11
2-12
2-13
2-14
2-15
2-16
2-16
2-17
2-18
................................................................................
2-18
2-20
2-22
2-24
2-24
2-25
2-27
2-28
2-29
2-30
2-32
2-32
2-33
2-34
2-35
DBS-70-700 DBS Manual - Issued
Technical Manuals Online! - http://www.tech-man.com
8/l/95
. . .
III
Contents Section 700 - Operation
Night Service
Off-Premises Extension
Paging
Power Failure Transfer
Remote Maintenance
Station Class of Service
Station Hunting
Station Message Detail Recording (SMDR)
Tl
Telephony Services
Toll Restriction
Trunk Groups
Trunk Name Assignment
Trunk Queuing
Universal Night Answer
Voice
VAU
VAU Port Assignment
Walking TRS Class of Service
...................................................................................................................................
Remote Programming Mode
Remote Programming Using PCAS or DBS Manager
Terminal and Circular Hunting
Terminal, Distributed and Longest Idle Hunting
Interface
Mail Ringing
......................................................................................................................................
Recording
........................................................................................................................ 2-37
........................................................................................................
.........................................................................................................
............................................................................................................
........................................................................................... 2-42
...................................................
........................................................................................................ 2-45
.....................................................................................................................
.......................................................................................
............................................................
.........................................................................
...........................................................................................................................
...............................................................................................................
.....................................................................................................................
........................................................................................................................
......................................................................................................
......................................................................................................................
.......................................................................................................
..............................................................................................................
and
Playing Messages
.......................................................................................................... 2-67
...................................................................................
............................................................................................. 2-69
2-39
2-39
2-41
2-42
2-44
2-46
2-47
2-49
2-51
2,54
2-56
2-58
2-61
2-62
2-63
2-64
2-65
2-66
2-66
.
Chapter 3. Attendant Features
Alternate Attendant
Attendant Assignment of Speed Dialing
Attendant Busy Override
Attendant Call Park
Attendant Control of Absence Messages
Attendant-Controlled Text Assignment,
Attendant Feature Package
Attendant Groups
Dial Tone Disable
DSS/72
Headset Operation
Key Bank Hold
One-Touch VM Transfer
Station Lockout Code Assignment
System Time and Date Control
Traffic Measurement
Walking COS Confirmation
.................................................................................................................................. 3-13
.................................................................................................................
................................................................................
........................................................................................................
.................................................................................................................
,
............................................................................... 3-7
.................................................................................. 3-a
................................................................................................... 3-10
.................................................................................................................. 3-11
.................................................................................................................
................................................................................................................. 3-17
..................................................................................................................... 3-18
......................................................................................................
.......................................................................................
.............................................................................................
.............................................................................................................
................................................................................................. 3-25
3-3
3-3
3-4
3-5
3-12
3-18
3-21
3-22
3-24
iv
Technical Manuals Online! - http://www.tech-man.com
DBS Manual - Issued
8/l/95
DBS-70-700
Section 700 - Operation
Contents
Chapter
Key Phone
Absence Message
Auto Redial
Barge-In for Direct Lines
Busy
Override
Call
Coverage Groups..
Call
D,uration
Call
Forwarding
Call Hold
Exclusive Hold..
System Hold
Call Park
Call Pickup
Group Call Pickup
Call Transfer
Blind
Screened Transfer
Call Waiting
Call
Waiting/OHVA Text Reply
CallerIDCall Log
Camp- on
CO
Line
Conference Calls
Delayed Ringing
Dial
“0”
for Attendant
Dial Tone Disable
Do-Not-Disturb (DND)
EM/24 Console
Flexible Function (FF) Keys
Handsfree Answerback
Handsfree Operation
Headset Operation
Hot Dial Pad
Considerations
Intercom Calling
Last Number Redial
Line Appearances
DSS/BLF
Mu1
ti-CO (MCO) Appearances
Mu1
ti-Line
ML/MC0 Separation
Meet-Me Answer
Message Waiting/Callback Request
Non-Appearing Outside Lines
4.
Key Telephone Features
...............................................................................................................................
....................................................................................................................
.............................................................................................................................
........................................................................................................
......................................................................................................................... 4-7
...........................................................................................................
Display
...............................................................................................................................
...............................................................................................................................
............................................................................................................................
.........................................................................................................................
Transfer..
..........................................................................................................................
................................................................................................................................
Key
Trunk Access..
..................................................................................................................... 4-46
..........................................................................................................................
Appearances
(ML)
.............................................................................................................
....................................................................................................................
..............................................................................................................
....................................................................................................................
..........................................................................................................
...............................................................................................................
...........................................................................................................
..........................................................................................
................................................................................................................
................................................................................................
...................................................................................................................
...................................................................................................................
...........................................................................................................
.................................................................................................................
..........................................................................................................
.................................................................................................
.........................................................................................................
..............................................................................................................
.................................................................................................................
................................................................................................................
...................................................................................................................
..............................................................................................................
.................................................................................................................
.........................................................................................................
......................................................................................
Appearances..
............................................................................................................
..................................................................................................................
......................................................................................
.....................................................................................
..............................................................................................
4-3
4-3
4-6
4-6
4-8
4-9
4-10
4-16
4-
16
4-17
4-20
4-2 1
4-23
4-24
4-24
4-26
4-28
4-31
4-32
4-36
.4-37
4-38
4-41
441
4-43
4-44
4-46
4-53
4-54
4-54
4-55
4-55
4-55
4-58
4-59
4-60
4-62
4-64
4-65
4-66
4-67
4-69
DES-70-700
Technical Manuals Online! - http://www.tech-man.com
DBS Manual - issued
8/l/95
V
Contents
Offhook
Offhook
One-Touch
One-Touch VM
Onhook
Pooled
Prime Line Preference
Private Line.. .........................................................................................................................
Reminder
Ringing
Saved Number Redial
SpeedDialing
Station Lockout
Trunk-to-Trunk Transfer
Voice Mail Transfer Key
Signaling..
Voice Announce (OHVA)
Keys
Dialing
Trunk Access
C,all
Line
System Speed
Speed Dial Linking
.....................................................................................................
......................................................................................
...................................................................................................................
Access ........................................................................................................
.....................................................................................................................
............................................................................................................
..........................................................................................................
.......................................................................................................................
Preference
........................................................................................................................
Dial
.....................................................................................................................
.......................................................................................................
...........................................................................................................
..........................................................................................................
.........................................................................................................
.......................................................................................................
......................................................................................................
Section 700 - Operation
.;.
....... 4-70
4-7 1
4-73
4-77
4-80
4-80
4-82
4-83
4-84
4-86
4-86
4-87
4-91
4-93
4-95
4-96
4-97
Chapter 5. DSLT Features
DSLT ......................................................................................................................................
Absence Message
Auto Redial
Busy
Ove,ride
Call
Forwarding
Call
Hold................................................................................
Call
Park ...............................................................................................................................
Call Pickup............................................................................................................................
Direct Call Pickup
Group Call Pickup
Call
Transfer.........................................................................................................................
Blind Transfer
Screened Transfer
Call
Waiting..........................................................................................................................
Camp-on
Conference Calls..
Dial
Dial Tone Disable
Direct Trunk Access
Do-Not-Disturb (DND)
Intercom Calling
Last Number Redial
Meet-Me Answer
Message Waiting/Callback
Off-Hook Voice
................................................................................................................................
“0” for Attendant..
....................................................................................................................
.............................................................................................................................
.........................................................................................................................
......................................................................................................................
............................................. 5-l
.‘.
...........................................................................................................
..........................................................................................................
.................................................................................................................
...........................................................................................................
.................................................................................................................
.........................................................................................................
.................................................................................................................
.............................................................................................................
.........................................................................................................
...................................................................................................................
..............................................................................................................
..................................................................................................................
Request .....................................................................................
Announce (OHVA)....................................................................................
5-3
5-4
5-6
5-6
5-7
5-12
5-14
5-14
5-15
5-16
5-16
5-
17
5-19
5-21
5-22
5-23
5-24
5-24
5-25
5-26
5-27
5-28
5-29
5-30
1
Vi
DBS Manual - Issued
Technical Manuals Online! - http://www.tech-man.com
8/l/95
DBS-70-700
Section 700 - Operation Contents
Onhook Dialing..
Pooled Trunk
Reminder
Saved
CalI
Number
Speed Dialing
Personal Speed Dialing
Station Lockout
System
Speed Dial
...................................................................................................................
Access
............................................................................................................
.......................................................................................................................
Redial
...........................................................................................................
........................................................................................................................ 5-35
...................................................................................................
.....................................................................................................................
..........................................................................................................
Chapter 6. SLT Features
Absence Message
Busy
Override..
Call Forwarding
Call Hold
Call Park
Call Pickup
...............................................................................................................................
...............................................................................................................................
............................................................................................................................
Direct Call Pickup
Group Call Pickup
Call Transfer
Blind Transfer
Screened Transfer
Call Waiting
Camp-on
................................................................................................................................
Conference Calls
Dial “0” for Attendant
Dial Tone Disable
Direct Trunk Access
Do-Not-Disturb (DND)
Intercom
Calling
Last Number Redial
Meet-Me Answer
Message Waiting/Callback Request
Off-Hook Voice Announce (OHVA)
Pooled Trunk Access
Speed Dialing
Personal Speed Dialing
Station Lockout
....................................................................................................................
....................................................................................
......................................................................................................................
...........................................................................................................
..........................................................................................................
.......................................................................................................................... 6-14
.................................................................................................................
...........................................................................................................
..........................................................................................................................
...................................................................................................................
...........................................................................................................
.................................................................................................................
.............................................................................................................
.........................................................................................................
...................................................................................................................
..............................................................................................................
..................................................................................................................
.....................................................................................
....................................................................................
............................................................................................................
........................................................................................................................
...................................................................................................
.....................................................................................................................
.;.
................................ 6-5
5-32
5-32
5-33
5-34
5-35
5-37
5-38
6-3
6-6
6-10
6-11
6-12
6-12
6-13
6-14
6-15
6-17
6-19
6-20
6-21
6-22
6-23
6-23
6-25
6-26
6-27
6-28
6-29
6-30
6-31
6-3
1
6-33
DBS-70-700
Technical Manuals Online! - http://www.tech-man.com
DBS Manual - Issued
8/l/95
vii
Contents Section 700 - Operation
. . .
VIII
DBS Manual - Issued
Technical Manuals Online! - http://www.tech-man.com
8/l/95
DBS-70-700
Section 700 - Operation
About This Manual
Software Versions Covered by This Manual
This manual covers all versions of CPC-A, all versions of CPC-AII software
through Version 7.0 and CPC-B software through Version 7.0.
Differences in feature availability or operation are noted within each feature
description.
If you are using this manual for a single DBS system, make note of its
software version in the following table. This note may be referenced by
technicians or owners of the system.
Software version information for systems shipped with this
document
1
CPC Model:
I
Software Version:
Introduction
Organization
This manual contains detailed descriptions of DBS features. The feature
descriptions are organized according to the following categories:
F’eature
System Features
Attendant Features
Key Telephone Features
Categories
Description
System Features are either available on a
system-wide basis or aid in the overall
administration of the DBS.
Attendant Features assist the attendant in
serving as a central answering point. In addition,
attendant features also provide special
capabilities for monitoring and programming
extensions.
Key Telephone Features are available to DBS
key phones. DBS key phones are proprietary
digital sets that provide feature access through a
combination of feature keys and access codes.
DES-70-700
Technical Manuals Online! - http://www.tech-man.com
DBS Manual
-
Issued
8/l/95
ix
Digital Single-Line
Telephone
(DSLT) Features
DSLT Features are available to Digital
Line Telephones.
DSLTs
provide digital audio
Single-
quality and limited feature key access in a
single-line set.
Purpose
Single Line Telephone
Features
SLT Features
are available
2500 sets. Since
to industry-standard
SLTs
are not equipped with
feature keys, most features are accessed by
using the dialpad and/or the switchhook.
The purpose of this manual is to provide an overview of feature operation and
requirements. Where applicable, the following types of information are
provided for each feature.
Purpose
The Description section provides an overview
of how the feature works and, in some cases,
what it is typically used for.
Operation
The Operation section includes step-by-step
instructions on how to use the feature,
Hardware
Require-
men ts
Related Programming
This section lists any special hardware that is
required to use the feature.
The Related Programming section lists the pro-
gramming subsystems associated with the feature.
Considerations
/--
X
DBS Manual - Issued
This section provides details on feature interac-
tions and limitations.
8/l/95
DBS-70-700
Technical Manuals Online! - http://www.tech-man.com
Chapter 1. List of Features
DBS-70-700
The following tables list the features available with the DBS.
The following tables are included in this chapter:
Topic Page
System Features
1
Attendant Features
1
Extension Features
I
1
l-3
l-5
l-6
1
1
DBS Manual - Issued
Technical Manuals Online! - http://www.tech-man.com
8/l/95
.
l-l
Chapter 1. Features List
Section 700 - Operation
l-2
DBS Manual - Issued
Technical Manuals Online! - http://www.tech-man.com
8/l/95
DBS-7d-700
Section 700 - Operation
Chapter 1. Features List
Table 1
-I. System Features
~-
Feature
Answer Supervision for Voice
Mail
Auto Day Mode
Auto Set Relocation
Background Music
Battery Backup
Call Forward ID Code for
Voice Mail
Caller ID
Caller ID Auto DISA
Centrex/PBX
DID (Direct Inward Dialing)
DID Night Ringing Assignment
DID Delayed Ringing
DID/DNIS
DID/DNIS Text Name Assign.
DID/DNIS
DISA
Direct Trunk Access
Distinctive Ringing
Door Box (Extension Port)
Door Box (Trunk Port)
DP/DTMF
DP to DTMF Signal
Conversion
Hunting Priority for
Independent Timers
Internal Hold Tone
Key Bank Hold
Least Cost Routing
Music-on-Hold
Night Service
Night Service (2 Modes)
Off-Premises Extension
Compatibility
Flex. Ring Assign.
To a Voice Mailbox
Stations
VAUs
x x
x x
x x
~
X
X
X
X
+
X
+
IX
x x x x x x x.x x x x x x x
x x x x x
x x x
+
x x x
x x x
x x
x x
x x x
x x x
x x
x x
x x
x x
x x x
x x x
x x x
x x x
x x
x x
x x
x x
x x
X
x x
T
‘x
x
x x
X
X
X
x x
x x
x x
x x
X
x x
x x
x x x x x x x
x x x x
x x x
X
x x x
x x
x x
z
X
+
x x
x x
+
x x
X
x
*
x x
,x
k
Ix
x x
x x
x x
x x
8
x. x
+
x
x
x Ix
.
..x
I x
X
x x
XIX
x
x Ix
x Ix-
x Ix
x x
x x
x x x
x x x
x x x
x x x
2
I
t
t
IX
t
i
Ix
x
X
X
X
X
X
X
X
x
X
DBS-70-700
DBS Manual - issued
Technical Manuals Online! - http://www.tech-man.com
8/l/95
1-3
Chapter 1. Features List
Section 700 - Operation
l-4
DBS Manual - Issued
Technical Manuals Online! - http://www.tech-man.com
8/l/95
DBS-70-700
Section 700 - Operation Chapter 1. Features List
DBS-70-700
DBS Manual
-
Issued
8/l/95
1-5
Table l-2. Attendant Features
Speed Dialing
Attendant Busy Override
Attendant Call Park
I
X
x.
x
Attendant Control of Absence x
Messages, Call Forwarding,
and DND
Attendant-Controlled Text
,:
X
.x x x x x x x x x x x x x x
Assignment
Attendant Feature Package
Attendant Groups
Dial Tone Disable
DSS/72
x x x x x x x x x x x x x x x
x & x x x x x x x x x x x x x
:. x
.x
x x x x x x x x x x
ji.x.’
x x x x x x x x x x x x x
x-
x
x
x x x x x
I
x x x
x ‘x x x x x x x x
x
x
x
Headset Operation
One-Touch VM Transfer
Station Lockout Code
Assignment
System Time and
DateConuol
Traffic Measurement
Voice Mail Transfer Key
Walking COS Confirmation
xxxxxxxxx~xxxxx
X
x x x
I
x
X
x x x x x x x x x x x x x x
x x x x x x x x x x x x x x x
x x x x x x x x x x i x x x
x x x
x x x
x x x x x x x x x
x x
x
x
Technical Manuals Online! - http://www.tech-man.com
Chapter 1. Features List Section 700 - Operation
Table l-3. Extension Features
Feature
Absence
Auto Redial
Barge-In for Direct Lines
Busy
Call Coverage Groups
Call Duration Display
Call Forwarding
Call Hold: Exclusive and
System
Call Park
Call Pickup: Direct and
Group
Call Transfer: Blind and
Screened
Call Waiting
Call
Reply
Caller ID Call Log
Camp-on
CO Line Key
Conference Calls
Delayed Ringing
Dial
Direct Trunk Access
Do-Not-Disturb (DND)
EM/24
Flexible Function
Handsfree Answerback
Handsfree Operation
Headset Operation
Hot Dial Pad
Intercom Calling
Last Number Redial
Line
DSS/BLF
Direct Line
DSS/BLF
Multi-CO (MCO)
Message
Overrid’e
WaitinglOHVA
Trunk
Access
“0”
for Attendant
Console
(FF)
Appearauces
Appearances:
(DL)
Appearances:
Text
Keys
CPC-A
CPC-A II
I
I I I IxIxlx
x x
x x x
X
x-
x
x. x
X
I
x x’x x x
x x x x x
x x x x-x
x x
x x x ‘X x x x
x x x x x x x
x x x x x x x
x x x x x x x
.x.x
.x.x
X..’
x
X
x
x x
x x
x x
x x
-t+
DBS
1-6
Manual - Issued
Technical Manuals Online! - http://www.tech-man.com
8/l/95
DBS-70-700
DBS-70-700
DBS Manual - Issued
Technical Manuals Online! - http://www.tech-man.com
8/l/95
1-7
,Chapter
2. System Features
This chapter contains detailed descriptions of DBS System Features. System
Features are either available on a system-wide basis or aid in the overall
administration of the DBS.
This chapter covers the following topics:
I page I
I
Account Codes
1
Answer Supervision for Voice Mail
1
Auto Day Mode
I
Auto Set Relocation
Background Music
f
I
I
I
2-3
2-6
2-7
2-g
2-11
1
1
I
I
Battery Backup
Call Forward ID Code for Voice Mail
Caller ID
Caller ID Auto DISA
Centrex/PBX
Direct Inward Dialing (DID)
DID/DNIS
DID/DNIS Text Name Assignment
I DlD/DNIS
Direct Inward System Access (DISA)
Direct Trunk Access
Distinctive Ringing
Door Box (Using Extension Adaptor)
I
Door Box (Using Trunk Adaptor)
1 DP/DTMF
DP to DTMF Signal Conversion
Compatibility
Flexible Ring Assignments
to a Voice Mailbox
Stations
2-12
2-13
2-14
2-15
2-16
2-16
2-18
2-19
1
2-20
2-22
2-24
2-24
2-25
1
2-27
1
2-29 1
2-29
1
1
Hunting Priority for
I
Independent Timers
1
Internal Hold Tone
1
Least Cost Routing (LCR)
1
Music-on-Hold
I
Night Service
Off-Premises Extension
DBS-70-700
Technical Manuals Online! - http://www.tech-man.com
VAUs
DBS Manual - Issued
8/l/95
2-30
1.
2-32
1
2-32
1
2-33
1
2-34
1
2-35
I
2-39
1
1
1
1
1
Page 2-1
Chapter 2. System Features Section 700 - Operation
Topic
Paging
Power Failure Transfe;
Page
2-39
2-41
Remote Maintenance 2-42
Station Class of Service
Station Hunting
Station Message Detail Recording (SMDR)
Tl
Interface
Telephony Services
Toll Restriction
Trunk Groups
Trunk Name Assignment
Trunk Queuing
Universal Night Answer
Voice Mail Ringing
VAU
2-45
2-46
2-51
2-54
2-56
2-58
2-61
2-62
2-63
2-64
2-65
2-66
VAU Port Assignment
Walking TRS Class of Service
2-67
2-69
Page 2-2
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DBS Manual - Issued
8/l/95
DBS-70-700
Section 700 - Operation
Chapter 2. System Features
Account Codes
YOU
can assign account codes to clients to facilitate billing and to
dates and times, numbers called, and outside line numbers used. This
information is printed for each account on the SMDR record.
Non-Verified Account Codes
(CPC-A, CPC-AII, and CPC-B Versions prior to 3.1 and 6.0 and higher)
Description
In CPC-A and CPC-B Versions prior to 3.1, account codes are not verified.
With
CPC-AI1
be verified or non-verified depending on system programming.
and with CPC-B Versions 6.0 and higher, account codes may
track
call
Non-verified account codes can
beforced
or
voluntary,
depending on
extension programming.
With voluntary account codes, the user is not forced to enter an account
code
before making a call. With forced account codes, the user must enter an
account
code
before accessing an outside line.
Non-verified accountcodes can be assigned to incoming and outgoing calls.
To assign an account code to an outgoing call, the user enters the account
code before making the call or during the call. To assign an account code to
an incoming call, the user enters the account code during the call.
To enter an Account Code before dialing:
1.
Press the
l
The phone issues intercom dial tone.
l
The
2.
Press the
ON/OFF
ON/OFF
AUTO
key.
LED lights.
key, then press “#.”
l
“Enter Account
l
If you are using a Single Line Telephone (SLT) or Digital Single Line
##”
appears on the display.
Telephone (DSLT), dial “#7.”
3.
Enter the Account Code (up to 10 digits).
4. Press
DBS-70-700
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“#.”
DBS Manual - Issued
8/l 195.
Page 2-3
Chapter 2. System Features
Section 700 - Operation
“Entered Account
5.
Press a vacant CO key or dial a trunk access code.
6. Dial the telephone number.
To enter an Account Code during an outside call:
1.
Press the AUTO
2. Press
“#.”
“Enter Account
3.
Enter the Account Code (up to 10 digits).
The Account Code entered appears on the display.
4. Press
Y.”
Hardware Requirements
##‘*
appears on the display.
key.
#I”
appears on the display.
l
An SMDR printer or external call accounting system is required to collect
account code records.
Related Programming
l
FF3 (Extension): Forced Account Codes
Considerations
l
SLTs
cannot assign account codes during a call.
Verified Account Codes
(CPC-AI1
Description
and CPC-B, Version 3.1 or higher)
Extensions with the Verified Account Codes feature
from making outside calls without the user first entering a valid Account
Code. After a valid Account Code is entered, the Toll Restriction Service
(TRS) type assigned to the code is substituted for the extension TRS type,
thus temporarily allowing calls based on the new TRS type.
enabled
are restricted
Page 2-4
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DBS Manual - Issued
8/l/95
DBS-70-700
Section 700 - Operation
Chapter 2. System Features
Operation
Extensions with
the
Verified Account Codes feature
disabled
can place
outside calls based on the TRS type assigned to the extension. If a user wishes
to place a call that would normally be restricted at the extension, the user can
enter a valid Verified Account Code to upgrade the TRS type assigned to the
extension.
1.
Pick up the handset.
The phone issues intercom dial tone.
2. Dial
3.
4. Press
“#ll.”
Enter the four-digit Account Code.
“#.”
The phone issues intercom dial tone.
5.
Press an available CO key or dial a trunk access code.
The phone issues outside dial tone.
6.
Dial the telephone number.
The Verified Account Code TRS type remains in effect until the call is
completed. .
Related Programming
l
FFl
(System): Verified Forced Account Codes
l
FFl
(System): Toll Restriction for Verified Forced Account Codes
l
FF3 (Extension): Verified Forced Account Codes
l
FF7 (TRS): Toll Restrictions
Hardware Requirements
l
An SMDR printer or external call accounting system is required to collect
account code records.
Considerations
’
l
Verified account codes are for outgoing calls only.
DBS-70-700
DBS Manual - issued
Technical Manuals Online! - http://www.tech-man.com
8/l/95
Page 2-5
Chapter 2. System Features
Page 2-6
DES
Manual
-
issued
8/l/95
DBS-70-700
l
The maximum number of verified account codes is 100.
l
Each verified account code must consist of 4 digits.
l
“0000” cannot be used for a verified account code.
l
Verified account codes do not override station lockout.
l
Verified account codes do not override Least Cost Routing (LCR) settings.
l
With CPC-AlI and CPC-B Version 3.1 to 5.04, non-verified account codes
Section 700 - Operation
can be used. However, they can only be used on a voluntary basis. Forced
non-verified
account codes are not available with CPC-B 3.1 to 5.04.
Answer Supervision for Voice Mail
(CPC-AII and CPC-B Version 5.0 or higher)
Description
Operation
This feature allows the DBS to send an answer signal to third-party voice
mail systems.
In previous releases, a third-party voice mail did not receive a signal to
indicate that a DBS extension had answered. To determine that the extension
had answered, the voice mail system had to wait until it stopped receiving
ringback tone. Waiting for the ringback to stop often delayed connection
times for calls from voice mail to extensions. Sending an answer signal
provides quicker response time between the DBS and the voice mail system.
The following programming can be performed from an attendant phone or
any other phone that has entered the programming access code.
To assign an answer signal code:
1.
Press the ON/OFF key.
l
The phone issues intercom dial tone.
l
The ON/OFF LED lights.
2.
Press the PROG key.
3. Dial
‘W4.”
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Section 700 - Operation
4.
5.
To view an answer signal code:
1.
2. Press the CONF key.
Chapter 2. System Features
Enter the Answer Signal Code (1 to 5 digits).
Press the HOLD key.
Press the ON/OFF key.
3. Dial
“#94.”
Considerations
l
The digits used for the answer signal code are determined by the
requirements of the voice mail system.
l
If the called extension does not answer and is forwarded to voice mail, the
DBS sends a call forward ID code back to the voice mail system.
l
During transmission of the answer signai code, other DTMF digits and
functions from the DBS extension are ignored.
Auto Day Mode
(Cl$-AII
Description
prior to 7.0 and CPC-B Version 4.0 to 6.11)
Auto Day Mode allows the DBS to go into day mode automatically.
The DBS can also be programmed to go into night mode automatically (see
“Night Service,” page 2-35).
If only one of the auto modes is turned on, the NIGHT key is used to turn off
the auto mode. For instance, if night mode has been activated automatically,
the attendant must press the NIGHT key to go into day mode.
If only one of the auto modes is turned on, the NIGHT key can also be used
to go into an
auto
mode before the scheduled time.
If both auto day and auto night modes are turned on, the attendant NIGHT
key cannot be used.
DBS-70-700
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DBS Manual - Issued
8/l/95
Page 2-7
Chapter 2. System Features
Related Programming
l
FFl
(System): Automatic Day Mode Start Time
l
FFl
(System): Automatic Night Mode Start Time
Considerations
l
If both auto modes are set, the starting times must differ by at least one
hour.
l
When one auto mode is turned on, the mode cannot be reset by the
key until 3 minutes after the auto mode is activated. (When both auto
modes are set, the
l
If a
NIGHT
Section 700 - Operation
NIGHT
NIGHT
key cannot be used.)
key is not assigned, the access code #52 can be used instead.
Auto Day Mode
(CPC-B Version 7.0 or higher and CPC-A II Version 7.0 and higher)
Description
Auto Day Mode allows the DBS to go into day mode automatically.
The DBS can also be programmed to go into night mode automatically (see
“Night Service,” page 2-37).
If only one of
toggle key or the
mode. For instance, if
attendant must press the
to go into day mode. (Note: You must wait at least 3 minutes after the
automatic mode is activated before manually changing the mode. Otherwise
the system will immediately revert back to the automatic mode.)
If
only one of the
toggle key or the
an auto mode before the scheduled time. If auto day and both auto night
modes are turned on, the manual mode keys
.the
auto modes is turned on, the
DAY,
auto
DAY,
NIGHTl,
NIGHT1
DAY/NIGHTl/NIGHT2 toggle
or
NIGHT2
mode has been activated automatically, the
modes is turned on, the
NIGHTl,
or
NIGHT2
DAYMGHTUNIGHT2
is used to turn off the auto
DAYINIGHTlINIGHT2
key can also be used to go into
can
be used,
key or the
DAY
key
Related Programming
l
FFl
(System): Auto Day Mode Start Timer
l
FFl
(System): Auto Night1 Mode Start Timer
Page 2-8
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DBS Manual - Issued
8/l/95
DBS-70-700
Section 700 - Operation
Background Music
(All Versions)
Description
If your system is set up to provide Background Music, music can be played
from the speakers of idle telephones. If a call is made to an extension
receiving Background Music, the music stops and the phone rings.
Background Music is also interrupted when the phone goes
The system can also provide music-on-hold using the Background Music
source or a separate music source. If Music-on-Hold is provided, callers
automatically hear music when they are placed
more information on Music-on-Hold.)
Operation
Chapter 2. System Features
offhook.
.on
hold. (See page 2-34 for
To turn Background Music on:
1.
Press the ON/OFF key.
l
The phone issues intercom dial tone.
l
The ON/OFF LED lights.
2. Dial
“#53.”
“BGM ON” appears on the display.
3.
Press the ON/OFF key.
The ON/OFF LED goes off.
To turn Background Music off:
1.
Press the ON/OFF key.
l
The phone issues intercom dial tone.
l
The ON/OFF LED lights.
2. Dial
“#53.”
“BGM OFF’ appears on the display.
3.
Press the ON/OFF key.
DBS-70-700
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DBS Manual - Issued
8/l/95
Page 2-11
Chapter 2. System Features
l
The ON/OFF LED goes off.
l
The date and time appear on the display.
Related Programming
l
FFl
(System) Extension Class of Service Setting
or higher)
l
FF3 (Extension) Extension Class of Service Assignment (CPC-AlI CPC-B
3.1 or higher)
Hardware Requirements
The music source must be purchased separately. It is not provided with the
DBS.
If a single music source is used for both Music-on-Hold and Background
Music, the music source connects to the CN5 on the DBS. If a separate
music source is used for background music, it connects directly to the SCC
card. See
set the-option straps.
Installation (Section 300)
Section 700 - Operation
(CPC-AI1
for instructions. Be sure to
and CPC-B 3.1
corrrectly
The input impedance for the music source is
The maximum input level is 10
.
A
Important:
Composers, Authors, and Publishers (ASCAP) or similar organizations to
transmit radio or recorded music through the Music-On-Hold feature.
Panasonic Communications & Systems Company, its distributors, and
affiliates assume no liability should users of Panasonic equipment fail to
obtain such a license.
A license may be required from the American Society of
Battery Backup
(All Versions)
Description
The DBS two
systems use four older-style 6-volt batteries.) The backup batteries are
connected in a series circuit, using cables provided with the DBS. With
maximum traffic, the backup batteries last up to 40 minutes for the DBS
and 72, and up to 30 minutes for the DBS 96. The backup batteries should be
replaced about every 3 years.
1Zvolt
10k
ohms.
dB.
batteries for battery backup. (Some DBS 72 and 96
40
Page
2-l
2
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DBS Manual - Issued
8/l/95
DBS-70-700
Sectron /uu -
uperatron
c;napter L. sysrem
Call Forward ID Code for Voice Mail
(CPC-A Version 3.1. CPC-AII, and all CPC-B Versions)
Descriptim
.
Call Forward ID Code for Voice Mail allows users to call forward to a
party voice mail system. The ID Code sends the digits that are required by the
voice mail to identify the DBS extension and allow it to retrieve messages.
With CPC-A or CPC-B Version 1 .O, you can only set the ID Code from the
phone to be forwarded. Beginning with CPC-B Version 2.0, ID Codes can be
set from any key phone; this is also true of CPC-AII.
Operation
To set a Call Forward ID Code for Voice Mail:
Features
third-
1.
Press the
2.
Press the
3. Press
4.
If you are using
PROG
AUTO
‘&*.”
key.
key.
CPC-AI1
extension number to be forwarded. If you are using CPC-A or CPC-B
Version 1.0, go to Step 5.
5.
Enter up to 16 digits (O-9) for the mail box ID code. (Press the
key to insert a pause.)
6.
Press the
HOLD
key.
To clear the ID Code:
1.
Press the
2.
Press the
3. Press
“*.”
PROG
AUTO
key.
key.
or CPC-B Version 2.0 or later, enter the
REDIAL
4.
Enter the extension number.
5.
Press the
DBS-70-700
Technical Manuals Online! - http://www.tech-man.com
HOLD
key.
DBS Manual - Issued
8/l/95
Page 2-13
Considerations
l
In CPC-A 3.1 and CPC-B Versions prior to 5.0, callers could hear the tones
as the ID code was transmitted to the voice mail system. Beginning with
CPC-A Version 3.3,
CPC-AI1
and CPC-B Version 5.0, external callers do
not hear the tones.
l
The Extension Copy program (FF9 2# 1 -
144#1 - 144##)
used to copy extension settings that include a Call Forward ID Code.
Copying extension settings in this manner allows the copy “destination” to
retrieve the messages of the copy “source.” For example, if you copy
extension settings
from
extension 200 to extension 300, extension 300 can
retrieve 200’s messages. Extension 300 can retrieve 200’s messages
because the Call Forward ID Code for 200 is also assigned to 300.
Caller ID
(CPC-A II Version 6.1 or higher and CPC-B Version 6.1 or higher)
Description
should not be
A properly equipped DBS supports Caller ID (CID), a service offered by the
network telephone service provider. The CO sends calling number
information to the DBS after the first ring. Users who have display telephones
can see CID information as incoming calls ring at their extension and can
have access to previous calls via the Caller ID Call Log feature. The CID
number is recorded in SMDR.
Related Programming
l
FFl (System Programming): Call Duration Display
l
FFl (System Programming): Call Duration Timer
l
FF5
(Key Assignments): FF Key Assignments for Extensions
l
FF2 (Trunk): Trunk Type
Hardware Requirements
l
Loop-start trunk card (VB-435
11A)
l
Caller ID circuit card (VB-435 11)
l
MFR card (for Caller ID Auto DISA)
Page 2-14
DBS Manual- issued
Technical Manuals Online! - http://www.tech-man.com
8/l/95
DBS-70-700
“““IIVII
*
.syv.w..*v*.
“Y
Considerations
-..- r.-’ -. -, ---... . --.-.
l
Caller ID service must be ordered from the local telephone operating
company or the interexchange carrier.
_”
Caller ID’ Auto
DISA
(CPC-A II Version 6.1 or higher and CPC-B Version 6.1 or higher)
Descfip
tion
A DBS equipped for Caller ID (CID) can provide automatic DISA dial tone
based on Caller ID information. This allows up to 10 predetermined users to
access the DISA feature without requiring a trunk be
When a CID call is sent to the DBS, the CID number is checked against the
table. If the number is found, the caller will automatically be connected to
DISA dial tone.
Related Programming
. FFl (System Programming): Automatic DISA
Hardware Requirements
left
in the DISA mode.
Considerations
DBS-70-700
l
Loop-start trunk card (VB-435 11.4)
l
Caller ID circuit card (VB-435 11)
l
MFR card (Caller ID Auto DISA)
l
Caller ID feature must be enabled.
DBS Manual - Issued
8/l/95
Page 2-15
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