Panasonic DBS 824 User Manual

Panasonic

DBS 824

Section 700

Feature

Operation

(Applies to CPC-S Version 3.0 and CPC-M Version 3.2)

Doc. No. 550X03601A

Version 3.0/3.2 Issued April 2000

Warning:

cians only and is not design ed for use by the genera l publi c. It does not contain warnings or cauti ons to advise non-t ec hni cal i ndi vi duals of potentia l dan ger s in attempting to service a product. Products powered by electricity should be serviced or repaired only by exp erien ced profe ssion al techn ician s. Any attempt to service or repair the product or products dealt with in this service information by anyone else could result in serious injury or death.

This service information is designed for experienced repair techni-

FCC Warning

This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take necessary measures to correct the interference.

Battery Recyclin g Statement

The following statement applies if you purchased backup batteries with your system. The product you have purchased contains rechargeable batteries. The batteries are recycla-

ble. At the end of their useful life, under various state and local laws, it may be illegal to dispose of these batteries into the municipal waste stream. Check with your local solid waste officials for details on recycling options or proper disposal.

The information contained in this document is subject to change without notice and should not be construed as a commitment by the Panasonic Telecommunication Systems Company (PTSC). PTSC reserves the right, without notice, to make changes to equipment design as advances in engineering and manufacturing methods warrant.

The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.

Reproduction, publication, or duplication of this manual, or any part thereof, in any manner, mechanically, electronically, or photographically, is prohibited without permission of the Panasonic Telecommunication Systems Company (PTSC).

Revised in April 2000.

iii

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

List of Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Chapter 1. System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Answer Supervision for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Auto Day Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Auto Set Relocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Battery Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Call Forward ID Code for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Caller ID Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Centrex/PBX Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Direct Inward System Access (DISA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

Door Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

DP to DTMF Signal Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

Hunting Priority for VAUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21

Independent Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22

Least Cost Routing (LCR). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23

Music-on-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24

Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25

Off-Premises Ex tension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28

Power Failure Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29

Remote Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31

Remote Programming Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31

Station Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33

Station Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34

Station Message Detail Recording (SMDR). . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37

Toll Restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38

Trunk Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-40

Trunk Name Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-41

Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-42

Universal Night Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-43

Voice Mail Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-44

Revised April 2000 DBS 824-3.0/3.2-700 iii

VAU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-45

VAU Port Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-45

Walking TRS Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-46

Chapter 2. Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Attendant Assignment of Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Attendant Busy Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Attendant Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Attendant Control of Absence Messages,. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Attendant-Controlled Text Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Attendant Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Dial Tone Disable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

DSS/72. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Headset Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Key Bank Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

One-Touch VM Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Station Lockout Code Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

System Time and Date Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Traffic Measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Walking COS Confirmation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

Chapter 3. Key Telephone Features. . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Key Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Auto Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Auto-Repeat Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Call Coverage Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Call Duration Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Blind Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Screened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Call Waiting/OHVA Text Reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

CO Line Key Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31

iv DBS 824-3.0/3 .2-700 Revised April 2000

Delayed Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33

Dial “0” for Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35

EM/24 Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36

Flexible Function (FF) Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37

Handsfree Answerback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42

Handsfree Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43

Headset Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43

Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46

Line Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

DSS/BLF Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48

Multi-CO (MCO) Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Multi-Line (ML) Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-53

ML/MCO Separation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54

Meet-Me Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54

Message Waiting/Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55

Non-Appearing Outside Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58

Offhook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59

Offhook Voice Announce (OHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60

One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62

One-Touch VM Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65

Onhook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-67

Pooled Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-68

Prime Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-70

Private Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-71

Reminder Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-72

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-73

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-74

Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-75

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-78

Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-80

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-81

Trunk-to-Trunk Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-82

Chapter 4. DSLT Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

DSLT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Direct Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Revised April 2000 DBS 824-3.0/3.2-700 v

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Blind Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Screened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

Dial “0” for Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

Meet-Me Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Message Waiting/Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26

Off-Hook Voice Announce (OHVA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27

Onhook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29

Pooled Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29

Reminder Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31

Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32

Personal Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33

Chapter 5. SLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Auto Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Auto-Repeat Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

Direct Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Blind Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Screened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20

Dial “0” for Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21

DTMF Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22

Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22

Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24

Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25

vi DBS 824-3.0/3.2-700 Revised Apri l 2000

Meet-Me Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26

Message Waiting/Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27

Offhook Voice Announce (OHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28

Pooled Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29

Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31

Appendix A: 2.0 Feature Update. . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

44-Series Phone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Added Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Directory Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

Variable Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

Handset Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10

Off-Hook Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11

Separate Speaker Volumes for Internal vs. CO calls. . . . . . . . . . . . . . . . . . . . . . . . . . A-11

Analog Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12

MSG (Message) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14

DSS/72 Console - Key Arrangement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16

EM/24 - Key Arrangement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-20

Modification to Toll Restriction Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-22

Key Telephone Installation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-23

Desi Strip Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-23

Key Telephone Wall Mounting Instructi ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-23

Appendix B: 3.0 Feature Update . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Appendix C: 3.1 Feature Update . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Call Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-1

Revised April 2000 DBS 824-3.0/3.2-700 vii

viii DBS 824-3.0/3 .2-700 Revised April 2000

About This Manual

Software Versions Covered by This Manual

This manual covers all versions of the DBS 824. Differences in feature availability or operation are noted within each feature

description. If you are using this manual for a single DBS 824 system, make note of its

software version in the following table. This note may be referenced by technicians or owners of the system.

Software version information for systems shipped with this document

CPC-S Software Version __________ CPC-M Software Version __________

Organization

This manual contains detailed descriptions of DBS 824 features. The feature descriptions are organized according to the following categories:

Feature Categories Description

System Features System Features are either available on a

system-wide basis or aid in the overall administration of the DBS 824.

Attendant Features Attendant Features assist the attendant in

serving as a central answering point. In addition, attendant features also provide special capabilities for monitoring and programming extensions.

Key Telephone Features

Digital Single-Line Telephone

(DSLT) Features

Key Telephone Features are available to DBS key phones. DBS key phones are proprietary digital sets that provide feature access through a combination of feature keys and access codes.

DSLT Features are available to Digital SingleLine Telephones. DSLTs provide digital audio quality and limited feature key access in a single-line set.

Revised April 2000 DBS 824-3.0/3.2-700 ix

Purpose

Single Line Telephone Features

Appendices Descriptions of several feature upgrades have

The purpose of this manual is to provide an overview of feature operation and requirements. Where applicable, the following types of information are provided for each feature.

Types of information Purpose

Description The Description section provides an overview

Operation The Operation section includes step-by-step

SLT Features are available to industry-standard 2500 sets. Since SLTs are not equipped with feature keys, most features are accessed by using the dialpad and/or the switchhook.

been added to the Appendices of this manual. Please refer to the Appendices when instructed to do so.

of how the feature works and, in some cases, what it is typically used for.

instructions on how to use the feature.

Hardware Requirements

Related Programming The Related Programming section lists the

Considerations This section provides details on feature

This section lists any special hardware that is required to use the feature.

programming subsystems associated with the feature.

interactions and limitations.

x DBS 824-3.0/3.2-700 Revised April 2000

About This Manual List

List of Features

The following tables list the features available with the DBS 824.

Topic Page

System Features xii Attendant Features xiii Extension Features xiv

Revised April 2000 DBS 824-3.0/3.2-700 xi

List of Features

Table 1. System Features

Account Codes: Non-verified x x Account Codes: Verified x x Answer Supervision for Voice Mail x x Auto Day Mode x x Auto Set Relocation x x Background Music x x Battery Alarm x x Battery Backup x x Call Forward ID Code for Voice Mail x x Centrex/PBX Compatibility x x Direct Inward System Access (DISA) x x Direct Trunk Access x x

Feature CPC-S CPC-M

Distinctive Ringing x x Door Box x x DP to DTMF Signal Conversion x x Hunting Priority for VAUs x x Independent Timers x x Key Bank Hold x x Least Cost Routing x x Music-on-Hold x x Music-on-Hold Internal Source x Night Service (2 Modes) x x Off-Premises Extension x x Paging x x Power Failure Transfer x x Remote Maintenance x x Station Class of Service x x Station Hunting: Terminal, Distrib-

x x

uted, Longest Idle Station Message Detail Recording

x x

(SMDR) Toll Restriction x x Trunk Groups x x Trunk Name Assignment x x

xii DBS 824-3.0/3.2-700 Revised April 2000

About This Manual List

Feature CPC-S CPC-M

Trunk Queuing x x Universal Night Answer x Voice Mail Ringing x x VAU (Voice Announce Unit) x x VAU Port Assignment x x Walking TRS Class of Service x x

Table 2. Attendant Features

Feature CPC-S CPC-M

Alternate Attendant x x Attendant Assignment of Speed Dialing x x Attendant Busy Override x x Attendant Call Park x x Attendant Control of Absence Mes-

x x

sages, Call Forwarding, and DND Attendant-Controlled Text Assignment x x Attendant Groups x x Dial Tone Disable x x DSS/72 x x Headset Operation x x One-Touch VM Transfer x Station Lockout Code Assignment x x System Time and Date Control x x Traffic Measurement x x Walking COS Confirmation x x

Revised April 2000 DBS 824-3.0/3.2-700 xiii

List of Features

Table 3. Extension Features

Absence Message x x

Feature CPC-S CPC-M

Auto-Repeat Dial

x x Auto Redial x x Busy Override

x x Call Coverage Groups x x Call Duration Display x x Call Forwarding x x Call Hold: Exclusive and System x x Call Park x x Call Pickup: Direct and Group x x Call Transfer: Blind and Screened x x Call Waiting x x Call Waiting/OHVA Text Reply x x Camp-on x x CO Line Key Trunk Access x x Conference Calls x x Delayed Ringing x x Dial “0” for Attendant x x Direct Trunk Access x x Do-Not-Disturb (DND) x x EM/24 Console x x Flexible Function (FF) Keys x x Handsfree Answerback x x Handsfree Operation

x x Headset Operation x x Intercom Calling x x Last Number Redial

x x Line Appearances x x DSS/BLF Appearances: Direct Line

x x (DL) Appearances

DSS/BLF Appearances: Multi-CO

x x (MCO) Appearances

DSS/BLF Appearances: Multi-Line

x x (ML) Appearances

xiv DBS 824-3.0/3.2-700 Revised April 2000

About This Manual List

Feature CPC-S CPC-M

ML/MCO Separation x x Meet-Me Answer x x Message Waiting/Callback Request Non-appearing Outside Line x x Offhook Signaling Off-Hook Voice Announce (OHVA) x x One-Touch Keys x x One-Touch VM Access x x Onhook Dialing x x Pooled Trunk Access x x Prime Line Preference x x Private Line x x Reminder Call x x Ringing Line Preference x x Saved Number Redial x x Speed Dial Linking x x Speed Dialing: System and Personal x x Speed Dialing Add-On Mode

(Expanded Range)

x x

Station Lockout x x Trunk-to-Trunk Transfer x x

Revised April 2000 DBS 824-3.0/3.2-700 xv

List of Features

xvi DBS 824-3.0/3.2-700 Revised April 2000

Chapter 1. System Features

This chapter contains detailed descriptions of DBS 824 System Features. System Features are either available on a system-wide basis or aid in the overall administration of the DBS 824.

This chapter covers the following topics:

Topic Page

Account Codes 1-3 Answer Supervision for Voice Mail 1-6 Auto Day Mode 1-7 Auto Set Relocation 1-8 Background Music 1-10 Battery Backup 1-12 Call Forward ID Code for Voice Mail 1-12 Caller ID 1-13 Direct Inward System Access (DISA) 1-14 Direct Trunk Access 1-17 Distinctive Ringing 1-17 Door Box 1-18 DP to DTMF Signal Conversion 1-20 DP to DTMF Signal Conversion 1-20 Hunting Priority for VAUs 1-21 Independent Timers 1-22 Least Cost Routing (LCR) 1-23 Music-on-Hold 1-24 Night Service 1-25 Off-Premises Extension 1-27 Paging 1-28 Power Failure Transfer 1-29 Remote Maintenance 1-31 Station Class of Service 1-33 Station Hunting 1-34 Station Message Detail Recording (SMDR) 1-37 Toll Restriction 1-38 Trunk Groups 1-40

Revised April 2000 DBS 824-3.0/3.2-700 1-1

Topic Page

Trunk Name Assignment 1-41 Trunk Queuing 1-42 Universal Night Answer 1-43 Voice Mail Ringing 1-44 VAU 1-45 VAU Port Assignment 1-45 Walking TRS Class of Service 1-46

1-2 DBS 824-3.0/3.2-700 R evised April 2000

System Features Account Codes

Account Codes

You can assign account codes to clients to facilitate billing and to track call dates and times, numbers called, and outside line numbers used. This information is printed for each account on the SMDR record.

Non-Verified Account Codes

(CPC-S and CPC-M)

Description

Non-verified account codes can be forced or voluntary, depending on extension programming.

With voluntary account codes, the user is not forced to enter an account code before making a call. With forced account codes, the user must enter an account code before accessing an outside line.

Non-verified account codes can be assigned to incoming and outgoing calls. To assign an account code to an outgoing call, the user enters the account code before making the call or during the call. To assign an account code to an incoming call, the user enters the account code during the call.

To enter an Account Code before dialing:

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the

• “Enter Account #” appears on the display.

• If you are using a Single Line Telephone (SLT), dial “#7.”

3. Enter the Account Code (up to 10 digits).

4. Press “#.”

ON/OFF

AUTO

key.

LED lights.

key, then press “#.”

“Entered Account #” appears on the display.

5. Press a vacant CO key or dial a trunk access code.

Revised April 2000 DBS 824-3.0/3.2-700 1-3

Account Codes System Features

6. Dial the telephone number.

To enter an Account Code during an outside call:

1. Press the

2. Press “#.” “Enter Account #” appears on the display.

3. Enter the Account Code (up to 10 digits). The Account Code entered appears on the display.

4. Press “#.”

Hardware Requirements

• An SMDR printer or external call accounting system is required to collect

account code records.

Related Programming

• FF3 (Extension): Forced Account Codes

AUTO

key.

Considerations

• SLTs cannot assign account codes during a call.

Verified Account Codes

(CPC-S and CPC-M)

Description

Extensions with the Verified Account Codes feature enabled are restricted from making outside calls without the user first entering a valid Account Code. After a valid Account Code is entered, the Toll Restriction Service (TRS) type assigned to the code is substituted for the extension TRS type, thus temporarily allowing calls based on the new TRS type.

Extensions with the Verified Account Codes feature disabled can place outside calls based on the TRS type assigned to the extension. If a user wishes to place a call that would normally be restricted at the extension, the user can

1-4 DBS 824-3.0 /3.2-700 Revised April 2000

System Features Account Codes

enter a valid Verified Account Code to upgrade the TRS type assigned to the extension.

Operation

1. Pick up the handset. The phone issues intercom dial tone.

2. Dial “#11.”

3. Enter the four-digit Account Code.

4. Press “#.” The phone issues intercom dial tone.

5. Press an available CO key or dial a trunk access code. The phone issues outside dial tone.

6. Dial the telephone number. The Verified Account Code TRS type remains in effect until the call is

completed.

Related Programming

• FF1 (System): Verified Forced Account Codes

• FF1 (System): Toll Restriction for Verified Forced Account Codes

• FF3 (Extension): Forced Account Codes

• FF7 (TRS): Toll Restrictions

Hardware Requirements

• An SMDR printer or external call accounting system is required to collect

account code records.

Considerations

• Verified account codes are for outgoing calls only.

• The maximum number of verified account codes is 100.

• Each verified account code must consist of 4 digits.

Revised April 2000 DBS 824-3.0/3.2-700 1-5

Answer Supervision for Voice Mail System Features

• “0000” cannot be used for a verified account code.

• Verified account codes do not override station lockout.

• Verified account codes do not override Least Cost Routing (LCR) settings.

Answer Supervision for Voice Mail

(CPC-S and CPC-M)

Description

This feature allows the DBS 824 to send an answer signal to third-party voice mail systems. Sending an answer signal provides quicker response time between the DBS 824 and the voice mail system.

The following programming can be performed from an attendant phone or any other phone that has entered the programming access code.

To assign an answer signal code:

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the

3. Enter #94.

4. Enter the Answer Signal Code (1 to 5 digits).

5. Press the

To view an answer signal code:

1. Press the

2. Press the

3. Dial “#94.”

ON/OFF

PROG

HOLD

ON/OFF CONF

key.

LED lights.

key.

Considerations

1-6 DBS 824-3.0 /3.2-700 Revised April 2000

System Features Auto Day Mode

• The digits used for the answer signal code are determined by the

requirements of the voice mail system.

• If the called extension does not answer and is forwarded to voice mail, the

DBS 824 sends a call forward ID code back to the voice mail system.

• During transmission of the answer signal code, other DTMF digits and

functions from the DBS 824 extension are ignored.

Auto Day Mode

(CPC-S and CPC-M)

Description

Auto Day Mode allows the DBS 824 to go into day mode automatically. The DBS 824 can also be programmed to go into night mode automatically

(see “Night Service,” page 1-25). If only one of the auto modes is turned on, the

toggle key or the mode. For instance, if night mode has been activated automatically, the attendant must press the mode. (Note: You must wait at least 3 minutes delay after the automatic mode is activated before manually changing the mode. Otherwise the system will immediately revert back to the automatic mode.)

If only one of the auto modes is turned on, the toggle key , mode before the scheduled time. If auto day and both auto night modes are turned on, themanual mode keys cannot be used.

Related Programming

• FF1 (System): Automatic Day Mode Start Time

• FF1 (System): Automatic Night Mode Start Time

• FF1 (System): Automatic Night2 Mode Start Time

Considerations

DAY, NIGHT1

NIGHT1

NIGHT2

DAY/NIGHT1/NIGHT2

key , or

NIGHT2

key can also be used to go into an auto

DAY/NIGHT1/NIGHT2

key is used to turn off the auto

key or

DAY/NIGHT1/NIGHT2

DAY

to go into day

• If both auto modes are set, the starting times must differ by at least one

hour.

Revised April 2000 DBS 824-3.0/3.2-700 1-7

Auto Set Relocation System Features

• When one auto mode is turned on, the mode cannot be reset by the

NIGHT1/NIGHT2, NIGHT

auto mode is activated. (When both auto modes are set, the mode keys cannot be used.)

• If mode keys are not assigned, the access codes #520 (DAY/NIGHT1/

NIGHT2 toggle), #521 (Day), #522 (Night1) and #523 (Night2) can be used instead.

Auto Set Relocation

(CPC-S and CPC-M)

Description

Auto Set Relocation can be used to relocate the program settings of one extension to another extension.

Auto Set Relocation is commonly used when extension users want to trade work areas. For example, if Extensions “A” and “B” are going to switch office locations, Auto Set Relocation enables them to switch telephone settings without re-programming.

key or

NIGHT2

DAY/

key until 3 minutes after the

Operation

Before a phone can be relocated, it must be assigned an Auto Set Relocation code. See “Related Programming” for the program address used to set up the Auto Set Relocation Code.

The following example illustrates how the program settings for extensions 200 and 300 could be switched.

To Transfer Extension Settings from 200 to 300:

1. At extension 200, pick up the handset.

2. Press “#10.”

3. Dial extension number 300.

4. Enter the four-digit auto set relocation code assigned to extension 300.

5. Replace the handset.

• All programmed extension features, TRS, and LCR settings from 200

are transferred to 300.

1-8 DBS 824-3.0 /3.2-700 Revised April 2000

System Features Auto Set Relocation

• Extension 300 is placed out of service.

To Reactivate Extension 300:

1. Unplug the extension cable from 300.

2. Reconnect the cable. Extension 300 assumes all extension features, TRS, and LCR settings that

were initially assigned to 200.

Related Programming

• FF3 (Extension): Auto Set Relocation Code

Considerations

• The following types of data can be transferred using this feature:

- TRS type settings

- Ring settings (trunk line, remote ringing, day/night)

- FF key data

- Extension numbers and names

- Absence messages

- Call forward settings

- Message waiting

- All settings and data defined by programming.

• Settings may not be transferred between extensions of different types. In

other words, an SLT and a KTEL cannot exchange program settings.

• Attendant 1 is excluded from this feature.

Revised April 2000 DBS 824-3.0/3.2-700 1-9

Background Music System Features

Background Music

(CPC-S and CPC-M)

Description

If your system is set up to provide Background Music, music can be played from the speakers of idle telephones. If a call is made to an extension receiving Background Music, the music stops and the phone rings. Background Music is also interrupted when the phone goes offhook.

The system can also provide music-on-hold using the Background Music source or a separate music source. If Music-on-Hold is provided, callers automatically hear music when they are placed on hold. (See page 1-24 for more information on Music-on-Hold.)

Operation

To turn Background Music on:

1. Press the

• The phone issues intercom dial tone.

• The

2. Dial “#53.” “BGM ON” appears on the display.

3. Press the The

To turn Background Music off:

1. Press the

• The phone issues intercom dial tone.

• The

ON/OFF

key.

LED lights.

key.

LED goes off.

key.

LED lights.

2. Dial “#53.” “BGM OFF” appears on the display.

3. Press the

1-10 DBS 824-3.0/3.2-700 Revised A pril 2000

ON/OFF

key.

System Features Battery Alarm

• The

• The date and time appear on the display.

Related Programming

• FF1 (System) Extension Class of Service Setting

• FF3 (Extension) Extension Class of Service Assignment

Considerations

• The music source must be purchased separately. It is not provided with the

DBS 824.

• If a single music source is used for both music-on-hold and background

music, the music source connects to CN6 on the front of the CPC card. If a separate music source is used for background music and music-on-hold, background music connects to the CN6 on the CPC-M card and music-onhold connects to CN8 on the CPC-M card. See Installation (Section 300) for instructions.

ON/OFF

LED goes off.

• The input impedance for the music source is 10k ohms.

• The maximum input level is 10 dB.

Battery Alarm

(CPC-S and CPC-M)

Description

The DBS 824 will display “BATTERY ALARM” on the attendant phone when the system reverts to battery power.

Revised April 2000 DBS 824-3.0/3.2-700 1-11

Battery Backup System Features

Battery Backup

(CPC-S and CPC-M)

Description

The DBS 824 uses two 12-volt batteries. The backup batteries are connected in a series circuit, using cables provided with the DBS 824. With maximum traffic, the backup batteries last up to 40 minutes. The backup batteries should be replaced about every 3 years.

Call Forward ID Code for Voice Mail

(CPC-S and CPC-M)

Description

Operation

Call Forward ID Code for Voice Mail allows users to call forward to a thirdparty voice mail system. The ID Code sends the digits that are required by the voice mail to identify the DBS 824 extension and allow it to retrieve messages.

ID Codes can be set from any key phone.

To set a Call Forward ID Code for Voice Mail:

1. Press the

2. Press the

3. Press “*.”

4. Enter the extension number.

5. Enter the digits to be forwarded to voice mail.

6. Press the

PROG AUTO

HOLD

key. key.

key.

To clear the ID Code:

1. Press the

1-12 DBS 824-3.0/3.2-700 Revised A pril 2000

PROG

key.

System Features Caller ID

Considerations

2. Press the

3. Press “*.”

4. Enter the extension number.

5. Press the

• External callers do not hear the tones sent to voice mail, but internal callers

do.

• The Extension Copy program (FF9 2# 1-24# 1-24##) should

to copy extension settings that include a Call Forward ID Code. Copying extension settings in this manner allows the copy “destination” to retrieve the messages of the copy “source.” For example, if you copy extension settings from extension 200 to extension 300, extension 300 can retrieve 200’s messages. Extension 300 can retrieve 200’s messages because the Call Forward ID Code for 200 is also assigned to 300.

AUTO

HOLD

key.

not

be used

Caller ID

(CPC-S and CPC-M)

Description

The DBS 824 supports Caller ID (CID), a service offered by local central offices, sends calling number information from the local CO to the DBS 824. Users who have display telephones can see CID information as incoming calls ring at their extension and can have access to previous calls via the call log feature.

Caller ID Call Log

(CPC-S and CPC-M)

Description

The Call Log keeps a record of Caller ID calls to individual phones. The Call Log allows users to view Caller ID calls that have been sent to their phone.

Revised April 2000 DBS 824-3.0/3.2-700 1-13

+ 244 hidden pages