Panasonic DBS 824 User Manual

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Panasonic

DBS 824

Section 700

Feature

Operation

(Applies to CPC-S Version 3.0 and CPC-M Version 3.2)

Doc. No. 550X03601A

Version 3.0/3.2 Issued April 2000

Warning:

cians only and is not design ed for use by the genera l publi c. It does not contain warnings or cauti ons to advise non-t ec hni cal i ndi vi duals of potentia l dan ger s in attempting to service a product. Products powered by electricity should be serviced or repaired only by exp erien ced profe ssion al techn ician s. Any attempt to service or repair the product or products dealt with in this service information by anyone else could result in serious injury or death.

This service information is designed for experienced repair techni-

FCC Warning

This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take necessary measures to correct the interference.

Battery Recyclin g Statement

The following statement applies if you purchased backup batteries with your system. The product you have purchased contains rechargeable batteries. The batteries are recycla-

ble. At the end of their useful life, under various state and local laws, it may be illegal to dispose of these batteries into the municipal waste stream. Check with your local solid waste officials for details on recycling options or proper disposal.

The information contained in this document is subject to change without notice and should not be construed as a commitment by the Panasonic Telecommunication Systems Company (PTSC). PTSC reserves the right, without notice, to make changes to equipment design as advances in engineering and manufacturing methods warrant.

The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.

Reproduction, publication, or duplication of this manual, or any part thereof, in any manner, mechanically, electronically, or photographically, is prohibited without permission of the Panasonic Telecommunication Systems Company (PTSC).

Revised in April 2000.

iii

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

List of Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Chapter 1. System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Answer Supervision for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Auto Day Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Auto Set Relocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Battery Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Call Forward ID Code for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Caller ID Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Centrex/PBX Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Direct Inward System Access (DISA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

Door Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

DP to DTMF Signal Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

Hunting Priority for VAUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21

Independent Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22

Least Cost Routing (LCR). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23

Music-on-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24

Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25

Off-Premises Ex tension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28

Power Failure Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29

Remote Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31

Remote Programming Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31

Station Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33

Station Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34

Station Message Detail Recording (SMDR). . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37

Toll Restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38

Trunk Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-40

Trunk Name Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-41

Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-42

Universal Night Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-43

Voice Mail Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-44

Revised April 2000 DBS 824-3.0/3.2-700 iii

VAU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-45

VAU Port Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-45

Walking TRS Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-46

Chapter 2. Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Attendant Assignment of Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Attendant Busy Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Attendant Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Attendant Control of Absence Messages,. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Attendant-Controlled Text Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Attendant Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Dial Tone Disable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

DSS/72. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Headset Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Key Bank Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

One-Touch VM Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Station Lockout Code Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

System Time and Date Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Traffic Measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Walking COS Confirmation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

Chapter 3. Key Telephone Features. . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Key Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Auto Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Auto-Repeat Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Call Coverage Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Call Duration Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Blind Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Screened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Call Waiting/OHVA Text Reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

CO Line Key Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31

iv DBS 824-3.0/3 .2-700 Revised April 2000

Delayed Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33

Dial “0” for Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35

EM/24 Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36

Flexible Function (FF) Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37

Handsfree Answerback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42

Handsfree Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43

Headset Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43

Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46

Line Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

DSS/BLF Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48

Multi-CO (MCO) Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Multi-Line (ML) Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-53

ML/MCO Separation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54

Meet-Me Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54

Message Waiting/Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55

Non-Appearing Outside Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58

Offhook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59

Offhook Voice Announce (OHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60

One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62

One-Touch VM Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65

Onhook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-67

Pooled Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-68

Prime Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-70

Private Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-71

Reminder Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-72

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-73

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-74

Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-75

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-78

Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-80

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-81

Trunk-to-Trunk Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-82

Chapter 4. DSLT Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

DSLT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Direct Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Revised April 2000 DBS 824-3.0/3.2-700 v

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Blind Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Screened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

Dial “0” for Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

Meet-Me Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Message Waiting/Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26

Off-Hook Voice Announce (OHVA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27

Onhook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29

Pooled Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29

Reminder Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31

Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32

Personal Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33

Chapter 5. SLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Auto Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Auto-Repeat Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

Direct Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Blind Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Screened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20

Dial “0” for Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21

DTMF Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22

Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22

Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24

Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25

vi DBS 824-3.0/3.2-700 Revised Apri l 2000

Meet-Me Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26

Message Waiting/Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27

Offhook Voice Announce (OHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28

Pooled Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29

Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31

Appendix A: 2.0 Feature Update. . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

44-Series Phone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Added Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Directory Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

Variable Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

Handset Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10

Off-Hook Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11

Separate Speaker Volumes for Internal vs. CO calls. . . . . . . . . . . . . . . . . . . . . . . . . . A-11

Analog Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12

MSG (Message) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14

DSS/72 Console - Key Arrangement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16

EM/24 - Key Arrangement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-20

Modification to Toll Restriction Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-22

Key Telephone Installation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-23

Desi Strip Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-23

Key Telephone Wall Mounting Instructi ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-23

Appendix B: 3.0 Feature Update . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Appendix C: 3.1 Feature Update . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Call Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-1

Revised April 2000 DBS 824-3.0/3.2-700 vii

viii DBS 824-3.0/3 .2-700 Revised April 2000

About This Manual

Software Versions Covered by This Manual

This manual covers all versions of the DBS 824. Differences in feature availability or operation are noted within each feature

description. If you are using this manual for a single DBS 824 system, make note of its

software version in the following table. This note may be referenced by technicians or owners of the system.

Software version information for systems shipped with this document

CPC-S Software Version __________ CPC-M Software Version __________

Organization

This manual contains detailed descriptions of DBS 824 features. The feature descriptions are organized according to the following categories:

Feature Categories Description

System Features System Features are either available on a

system-wide basis or aid in the overall administration of the DBS 824.

Attendant Features Attendant Features assist the attendant in

serving as a central answering point. In addition, attendant features also provide special capabilities for monitoring and programming extensions.

Key Telephone Features

Digital Single-Line Telephone

(DSLT) Features

Key Telephone Features are available to DBS key phones. DBS key phones are proprietary digital sets that provide feature access through a combination of feature keys and access codes.

DSLT Features are available to Digital SingleLine Telephones. DSLTs provide digital audio quality and limited feature key access in a single-line set.

Revised April 2000 DBS 824-3.0/3.2-700 ix

Purpose

Single Line Telephone Features

Appendices Descriptions of several feature upgrades have

The purpose of this manual is to provide an overview of feature operation and requirements. Where applicable, the following types of information are provided for each feature.

Types of information Purpose

Description The Description section provides an overview

Operation The Operation section includes step-by-step

SLT Features are available to industry-standard 2500 sets. Since SLTs are not equipped with feature keys, most features are accessed by using the dialpad and/or the switchhook.

been added to the Appendices of this manual. Please refer to the Appendices when instructed to do so.

of how the feature works and, in some cases, what it is typically used for.

instructions on how to use the feature.

Hardware Requirements

Related Programming The Related Programming section lists the

Considerations This section provides details on feature

This section lists any special hardware that is required to use the feature.

programming subsystems associated with the feature.

interactions and limitations.

x DBS 824-3.0/3.2-700 Revised April 2000

About This Manual List

List of Features

The following tables list the features available with the DBS 824.

Topic Page

System Features xii Attendant Features xiii Extension Features xiv

Revised April 2000 DBS 824-3.0/3.2-700 xi

List of Features

Table 1. System Features

Account Codes: Non-verified x x Account Codes: Verified x x Answer Supervision for Voice Mail x x Auto Day Mode x x Auto Set Relocation x x Background Music x x Battery Alarm x x Battery Backup x x Call Forward ID Code for Voice Mail x x Centrex/PBX Compatibility x x Direct Inward System Access (DISA) x x Direct Trunk Access x x

Feature CPC-S CPC-M

Distinctive Ringing x x Door Box x x DP to DTMF Signal Conversion x x Hunting Priority for VAUs x x Independent Timers x x Key Bank Hold x x Least Cost Routing x x Music-on-Hold x x Music-on-Hold Internal Source x Night Service (2 Modes) x x Off-Premises Extension x x Paging x x Power Failure Transfer x x Remote Maintenance x x Station Class of Service x x Station Hunting: Terminal, Distrib-

x x

uted, Longest Idle Station Message Detail Recording

x x

(SMDR) Toll Restriction x x Trunk Groups x x Trunk Name Assignment x x

xii DBS 824-3.0/3.2-700 Revised April 2000

About This Manual List

Feature CPC-S CPC-M

Trunk Queuing x x Universal Night Answer x Voice Mail Ringing x x VAU (Voice Announce Unit) x x VAU Port Assignment x x Walking TRS Class of Service x x

Table 2. Attendant Features

Feature CPC-S CPC-M

Alternate Attendant x x Attendant Assignment of Speed Dialing x x Attendant Busy Override x x Attendant Call Park x x Attendant Control of Absence Mes-

x x

sages, Call Forwarding, and DND Attendant-Controlled Text Assignment x x Attendant Groups x x Dial Tone Disable x x DSS/72 x x Headset Operation x x One-Touch VM Transfer x Station Lockout Code Assignment x x System Time and Date Control x x Traffic Measurement x x Walking COS Confirmation x x

Revised April 2000 DBS 824-3.0/3.2-700 xiii

List of Features

Table 3. Extension Features

Absence Message x x

Feature CPC-S CPC-M

Auto-Repeat Dial

x x Auto Redial x x Busy Override

x x Call Coverage Groups x x Call Duration Display x x Call Forwarding x x Call Hold: Exclusive and System x x Call Park x x Call Pickup: Direct and Group x x Call Transfer: Blind and Screened x x Call Waiting x x Call Waiting/OHVA Text Reply x x Camp-on x x CO Line Key Trunk Access x x Conference Calls x x Delayed Ringing x x Dial “0” for Attendant x x Direct Trunk Access x x Do-Not-Disturb (DND) x x EM/24 Console x x Flexible Function (FF) Keys x x Handsfree Answerback x x Handsfree Operation

x x Headset Operation x x Intercom Calling x x Last Number Redial

x x Line Appearances x x DSS/BLF Appearances: Direct Line

x x (DL) Appearances

DSS/BLF Appearances: Multi-CO

x x (MCO) Appearances

DSS/BLF Appearances: Multi-Line

x x (ML) Appearances

xiv DBS 824-3.0/3.2-700 Revised April 2000

About This Manual List

Feature CPC-S CPC-M

ML/MCO Separation x x Meet-Me Answer x x Message Waiting/Callback Request Non-appearing Outside Line x x Offhook Signaling Off-Hook Voice Announce (OHVA) x x One-Touch Keys x x One-Touch VM Access x x Onhook Dialing x x Pooled Trunk Access x x Prime Line Preference x x Private Line x x Reminder Call x x Ringing Line Preference x x Saved Number Redial x x Speed Dial Linking x x Speed Dialing: System and Personal x x Speed Dialing Add-On Mode

(Expanded Range)

x x

Station Lockout x x Trunk-to-Trunk Transfer x x

Revised April 2000 DBS 824-3.0/3.2-700 xv

List of Features

xvi DBS 824-3.0/3.2-700 Revised April 2000

Chapter 1. System Features

This chapter contains detailed descriptions of DBS 824 System Features. System Features are either available on a system-wide basis or aid in the overall administration of the DBS 824.

This chapter covers the following topics:

Topic Page

Account Codes 1-3 Answer Supervision for Voice Mail 1-6 Auto Day Mode 1-7 Auto Set Relocation 1-8 Background Music 1-10 Battery Backup 1-12 Call Forward ID Code for Voice Mail 1-12 Caller ID 1-13 Direct Inward System Access (DISA) 1-14 Direct Trunk Access 1-17 Distinctive Ringing 1-17 Door Box 1-18 DP to DTMF Signal Conversion 1-20 DP to DTMF Signal Conversion 1-20 Hunting Priority for VAUs 1-21 Independent Timers 1-22 Least Cost Routing (LCR) 1-23 Music-on-Hold 1-24 Night Service 1-25 Off-Premises Extension 1-27 Paging 1-28 Power Failure Transfer 1-29 Remote Maintenance 1-31 Station Class of Service 1-33 Station Hunting 1-34 Station Message Detail Recording (SMDR) 1-37 Toll Restriction 1-38 Trunk Groups 1-40

Revised April 2000 DBS 824-3.0/3.2-700 1-1

Topic Page

Trunk Name Assignment 1-41 Trunk Queuing 1-42 Universal Night Answer 1-43 Voice Mail Ringing 1-44 VAU 1-45 VAU Port Assignment 1-45 Walking TRS Class of Service 1-46

1-2 DBS 824-3.0/3.2-700 R evised April 2000

System Features Account Codes

Account Codes

You can assign account codes to clients to facilitate billing and to track call dates and times, numbers called, and outside line numbers used. This information is printed for each account on the SMDR record.

Non-Verified Account Codes

(CPC-S and CPC-M)

Description

Non-verified account codes can be forced or voluntary, depending on extension programming.

With voluntary account codes, the user is not forced to enter an account code before making a call. With forced account codes, the user must enter an account code before accessing an outside line.

Non-verified account codes can be assigned to incoming and outgoing calls. To assign an account code to an outgoing call, the user enters the account code before making the call or during the call. To assign an account code to an incoming call, the user enters the account code during the call.

To enter an Account Code before dialing:

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the

• “Enter Account #” appears on the display.

• If you are using a Single Line Telephone (SLT), dial “#7.”

3. Enter the Account Code (up to 10 digits).

4. Press “#.”

ON/OFF

AUTO

key.

LED lights.

key, then press “#.”

“Entered Account #” appears on the display.

5. Press a vacant CO key or dial a trunk access code.

Revised April 2000 DBS 824-3.0/3.2-700 1-3

Account Codes System Features

6. Dial the telephone number.

To enter an Account Code during an outside call:

1. Press the

2. Press “#.” “Enter Account #” appears on the display.

3. Enter the Account Code (up to 10 digits). The Account Code entered appears on the display.

4. Press “#.”

Hardware Requirements

• An SMDR printer or external call accounting system is required to collect

account code records.

Related Programming

• FF3 (Extension): Forced Account Codes

AUTO

key.

Considerations

• SLTs cannot assign account codes during a call.

Verified Account Codes

(CPC-S and CPC-M)

Description

Extensions with the Verified Account Codes feature enabled are restricted from making outside calls without the user first entering a valid Account Code. After a valid Account Code is entered, the Toll Restriction Service (TRS) type assigned to the code is substituted for the extension TRS type, thus temporarily allowing calls based on the new TRS type.

Extensions with the Verified Account Codes feature disabled can place outside calls based on the TRS type assigned to the extension. If a user wishes to place a call that would normally be restricted at the extension, the user can

1-4 DBS 824-3.0 /3.2-700 Revised April 2000

System Features Account Codes

enter a valid Verified Account Code to upgrade the TRS type assigned to the extension.

Operation

1. Pick up the handset. The phone issues intercom dial tone.

2. Dial “#11.”

3. Enter the four-digit Account Code.

4. Press “#.” The phone issues intercom dial tone.

5. Press an available CO key or dial a trunk access code. The phone issues outside dial tone.

6. Dial the telephone number. The Verified Account Code TRS type remains in effect until the call is

completed.

Related Programming

• FF1 (System): Verified Forced Account Codes

• FF1 (System): Toll Restriction for Verified Forced Account Codes

• FF3 (Extension): Forced Account Codes

• FF7 (TRS): Toll Restrictions

Hardware Requirements

• An SMDR printer or external call accounting system is required to collect

account code records.

Considerations

• Verified account codes are for outgoing calls only.

• The maximum number of verified account codes is 100.

• Each verified account code must consist of 4 digits.

Revised April 2000 DBS 824-3.0/3.2-700 1-5

Answer Supervision for Voice Mail System Features

• “0000” cannot be used for a verified account code.

• Verified account codes do not override station lockout.

• Verified account codes do not override Least Cost Routing (LCR) settings.

Answer Supervision for Voice Mail

(CPC-S and CPC-M)

Description

This feature allows the DBS 824 to send an answer signal to third-party voice mail systems. Sending an answer signal provides quicker response time between the DBS 824 and the voice mail system.

The following programming can be performed from an attendant phone or any other phone that has entered the programming access code.

To assign an answer signal code:

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the

3. Enter #94.

4. Enter the Answer Signal Code (1 to 5 digits).

5. Press the

To view an answer signal code:

1. Press the

2. Press the

3. Dial “#94.”

ON/OFF

PROG

HOLD

ON/OFF CONF

key.

LED lights.

key.

Considerations

1-6 DBS 824-3.0 /3.2-700 Revised April 2000

System Features Auto Day Mode

• The digits used for the answer signal code are determined by the

requirements of the voice mail system.

• If the called extension does not answer and is forwarded to voice mail, the

DBS 824 sends a call forward ID code back to the voice mail system.

• During transmission of the answer signal code, other DTMF digits and

functions from the DBS 824 extension are ignored.

Auto Day Mode

(CPC-S and CPC-M)

Description

Auto Day Mode allows the DBS 824 to go into day mode automatically. The DBS 824 can also be programmed to go into night mode automatically

(see “Night Service,” page 1-25). If only one of the auto modes is turned on, the

toggle key or the mode. For instance, if night mode has been activated automatically, the attendant must press the mode. (Note: You must wait at least 3 minutes delay after the automatic mode is activated before manually changing the mode. Otherwise the system will immediately revert back to the automatic mode.)

If only one of the auto modes is turned on, the toggle key , mode before the scheduled time. If auto day and both auto night modes are turned on, themanual mode keys cannot be used.

Related Programming

• FF1 (System): Automatic Day Mode Start Time

• FF1 (System): Automatic Night Mode Start Time

• FF1 (System): Automatic Night2 Mode Start Time

Considerations

DAY, NIGHT1

NIGHT1

NIGHT2

DAY/NIGHT1/NIGHT2

key , or

NIGHT2

key can also be used to go into an auto

DAY/NIGHT1/NIGHT2

key is used to turn off the auto

key or

DAY/NIGHT1/NIGHT2

DAY

to go into day

• If both auto modes are set, the starting times must differ by at least one

hour.

Revised April 2000 DBS 824-3.0/3.2-700 1-7

Auto Set Relocation System Features

• When one auto mode is turned on, the mode cannot be reset by the

NIGHT1/NIGHT2, NIGHT

auto mode is activated. (When both auto modes are set, the mode keys cannot be used.)

• If mode keys are not assigned, the access codes #520 (DAY/NIGHT1/

NIGHT2 toggle), #521 (Day), #522 (Night1) and #523 (Night2) can be used instead.

Auto Set Relocation

(CPC-S and CPC-M)

Description

Auto Set Relocation can be used to relocate the program settings of one extension to another extension.

Auto Set Relocation is commonly used when extension users want to trade work areas. For example, if Extensions “A” and “B” are going to switch office locations, Auto Set Relocation enables them to switch telephone settings without re-programming.

key or

NIGHT2

DAY/

key until 3 minutes after the

Operation

Before a phone can be relocated, it must be assigned an Auto Set Relocation code. See “Related Programming” for the program address used to set up the Auto Set Relocation Code.

The following example illustrates how the program settings for extensions 200 and 300 could be switched.

To Transfer Extension Settings from 200 to 300:

1. At extension 200, pick up the handset.

2. Press “#10.”

3. Dial extension number 300.

4. Enter the four-digit auto set relocation code assigned to extension 300.

5. Replace the handset.

• All programmed extension features, TRS, and LCR settings from 200

are transferred to 300.

1-8 DBS 824-3.0 /3.2-700 Revised April 2000

System Features Auto Set Relocation

• Extension 300 is placed out of service.

To Reactivate Extension 300:

1. Unplug the extension cable from 300.

2. Reconnect the cable. Extension 300 assumes all extension features, TRS, and LCR settings that

were initially assigned to 200.

Related Programming

• FF3 (Extension): Auto Set Relocation Code

Considerations

• The following types of data can be transferred using this feature:

- TRS type settings

- Ring settings (trunk line, remote ringing, day/night)

- FF key data

- Extension numbers and names

- Absence messages

- Call forward settings

- Message waiting

- All settings and data defined by programming.

• Settings may not be transferred between extensions of different types. In

other words, an SLT and a KTEL cannot exchange program settings.

• Attendant 1 is excluded from this feature.

Revised April 2000 DBS 824-3.0/3.2-700 1-9

Background Music System Features

Background Music

(CPC-S and CPC-M)

Description

If your system is set up to provide Background Music, music can be played from the speakers of idle telephones. If a call is made to an extension receiving Background Music, the music stops and the phone rings. Background Music is also interrupted when the phone goes offhook.

The system can also provide music-on-hold using the Background Music source or a separate music source. If Music-on-Hold is provided, callers automatically hear music when they are placed on hold. (See page 1-24 for more information on Music-on-Hold.)

Operation

To turn Background Music on:

1. Press the

• The phone issues intercom dial tone.

• The

2. Dial “#53.” “BGM ON” appears on the display.

3. Press the The

To turn Background Music off:

1. Press the

• The phone issues intercom dial tone.

• The

ON/OFF

key.

LED lights.

key.

LED goes off.

key.

LED lights.

2. Dial “#53.” “BGM OFF” appears on the display.

3. Press the

1-10 DBS 824-3.0/3.2-700 Revised A pril 2000

ON/OFF

key.

System Features Battery Alarm

• The

• The date and time appear on the display.

Related Programming

• FF1 (System) Extension Class of Service Setting

• FF3 (Extension) Extension Class of Service Assignment

Considerations

• The music source must be purchased separately. It is not provided with the

DBS 824.

• If a single music source is used for both music-on-hold and background

music, the music source connects to CN6 on the front of the CPC card. If a separate music source is used for background music and music-on-hold, background music connects to the CN6 on the CPC-M card and music-onhold connects to CN8 on the CPC-M card. See Installation (Section 300) for instructions.

ON/OFF

LED goes off.

• The input impedance for the music source is 10k ohms.

• The maximum input level is 10 dB.

Battery Alarm

(CPC-S and CPC-M)

Description

The DBS 824 will display “BATTERY ALARM” on the attendant phone when the system reverts to battery power.

Revised April 2000 DBS 824-3.0/3.2-700 1-11

Battery Backup System Features

Battery Backup

(CPC-S and CPC-M)

Description

The DBS 824 uses two 12-volt batteries. The backup batteries are connected in a series circuit, using cables provided with the DBS 824. With maximum traffic, the backup batteries last up to 40 minutes. The backup batteries should be replaced about every 3 years.

Call Forward ID Code for Voice Mail

(CPC-S and CPC-M)

Description

Operation

Call Forward ID Code for Voice Mail allows users to call forward to a thirdparty voice mail system. The ID Code sends the digits that are required by the voice mail to identify the DBS 824 extension and allow it to retrieve messages.

ID Codes can be set from any key phone.

To set a Call Forward ID Code for Voice Mail:

1. Press the

2. Press the

3. Press “*.”

4. Enter the extension number.

5. Enter the digits to be forwarded to voice mail.

6. Press the

PROG AUTO

HOLD

key. key.

key.

To clear the ID Code:

1. Press the

1-12 DBS 824-3.0/3.2-700 Revised A pril 2000

PROG

key.

System Features Caller ID

Considerations

2. Press the

3. Press “*.”

4. Enter the extension number.

5. Press the

• External callers do not hear the tones sent to voice mail, but internal callers

do.

• The Extension Copy program (FF9 2# 1-24# 1-24##) should

to copy extension settings that include a Call Forward ID Code. Copying extension settings in this manner allows the copy “destination” to retrieve the messages of the copy “source.” For example, if you copy extension settings from extension 200 to extension 300, extension 300 can retrieve 200’s messages. Extension 300 can retrieve 200’s messages because the Call Forward ID Code for 200 is also assigned to 300.

AUTO

HOLD

key.

not

be used

Caller ID

(CPC-S and CPC-M)

Description

The DBS 824 supports Caller ID (CID), a service offered by local central offices, sends calling number information from the local CO to the DBS 824. Users who have display telephones can see CID information as incoming calls ring at their extension and can have access to previous calls via the call log feature.

Caller ID Call Log

(CPC-S and CPC-M)

Description

The Call Log keeps a record of Caller ID calls to individual phones. The Call Log allows users to view Caller ID calls that have been sent to their phone.

Revised April 2000 DBS 824-3.0/3.2-700 1-13

Centrex/PBX Compatibility System Features

Users can assign an FF key to flash when there are new entries in the log. When the user presses the key to access the log, the LED turns off.

Call Logs can be assigned to both attendant and non-attendant extensions.

Centrex/PBX Compatibility

(CPC-S and CPC-M)

Description

Centrex/PBX Compatibility allows the DBS 824 to be connected to centrex or PBX lines.

The DBS 824 supports up to 8 access codes for dialing centrex or a PBX. These access codes allow the DBS 824 SMDR output to exclude the number dialed to reach a centrex or PBX line.

The DBS 824 also supports transmission of a flash signal over the centrex or PBX link.

Related Programming

• FF1 (System): PBX Access Code(s)

• FF2 (Trunks): Trunk Type

• FF8 (Least Cost Routing): LCR Add Tables

Considerations

• The LCR Add T able can be used to prefix digits for outgoing calls through

Centrex.

Direct Inward System Access (DISA)

(CPC-S and CPC-M)

Description

Direct Inward System Access (DISA) gives off-site users dial-in access to the DBS 824. Users access DISA by dialing in on the DISA trunk.

1-14 DBS 824-3.0/3.2-700 Revised A pril 2000

System Features Direct Inward System Access (DISA)

For security reasons, one incoming DISA code may be assigned. If an incoming code is assigned, it must be entered as soon as the DISA trunk answers.

Operation

Two outgoing DISA codes are assigned ( the two outgoing codes must be entered before the user dials an outgoing call.

To make a DISA call to an extension:

1. Dial the DISA trunk number.

2. Once you hear DISA tone from the DBS 824, enter the 4-digit DISA code (if an incoming DISA code is assigned).

If the incoming DISA code is not assigned, proceed to the next step.

3. Dial the extension number.

To make a DISA call to an outside number:

1. Dial the DISA trunk number.

2. Once you hear DISA tone from the DBS 824, enter the 4-digit DISA code (if an incoming DISA code is assigned).

1111

and

9999

by default). One of

If the incoming DISA code is not assigned, proceed to the next step.

3. Dial #7 plus the 4-digit outgoing DISA code. Two outgoing DISA codes are assigned. Either may be used after the #7.

4. Dial the number of the trunk group you want to use (81-86 or 9).

5. Dial the desired telephone number.

Related Programming

• FF1 (System): Direct Inward System Access (DISA) Call ID Code

• FF1 (System): DISA Outbound Call ID Code 1

• FF1 (System): DISA Outbound Call ID Code 2

• FF2 (Trunk): DISA Auto Answer

• FF2 (Trunk): DISA Start Time

Revised April 2000 DBS 824-3.0/3.2-700 1-15

Direct Inward System Access (DISA) System Features

• FF2 (Trunk): DISA End Time

To program an incoming code from an attendant phone:

In addition to the DISA ID Setting in FF1, the following procedure can be used to program an incoming code.

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the

3. Dial “#7.”

4. Enter the DISA code.

5. Press the

6. Press the The

ON/OFF

Hardware Requirements

• An MFR card is required for DISA (either the 2-circuit MFRU Circuit

Card VB-42431 or the 8-circuit MFR Circuit Card VB-43431). The MFR card is required to detect DTMF tones entered via the DISA connection.

ON/OFF

LED lights.

CONF

HOLD ON/OFF

key.

LED goes off.

key.

• CT1 (CO Tone 1; also labeled VR1) controls the ringing volume of DISA

calls to extensions when the MFR 8-circuit VB-43431 circuit card is used.. VR1 (also labeled MOH) controls the ringing volume of DISA calls to extensions when the 2-circuit MFRU VB-42431 circuit card is used. See the DBS 824 Installation Manual (Section 300) for more information.

Considerations

• DISA can be used to access extensions as well as outside numbers.

• Once an incoming DISA code is entered, you cannot blank it out without

entering the programming mode.

• Busy override cannot be used for a DISA line.

1-16 DBS 824-3.0/3.2-700 Revised A pril 2000

System Features Direct Trunk Access

Direct Trunk Access

(CPC-S and CPC-M)

Description

Extensions can access a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks.

Operation

Considerations

1. Press the

• The phone issues intercom dial tone.

• The

2. Dial “88,” then enter the desired line number (01-08).

• The phone issues outside dial tone.

• “CO TALK #XX” (where “XX” is the line number) appears on the

display.

3. Dial the telephone number. The number appears on the display.

4. Complete the call and replace the handset.

• You cannot use the Direct Trunk Access feature if you are holding a call

that does not appear on a CO line key.

ON/OFF

key:

LED lights.

Distinctive Ringing

(CPC-S and CPC-M)

Description

Distinctive trunk call ringing patterns can be set up for each extension using the Distinctive Ringing feature. Distinctive Ringing allows users to determine which extension is ringing when several telephones are in the same area. If no

Revised April 2000 DBS 824-3.0/3.2-700 1-17

Door Box System Features

distinctive ringing pattern is set, the extension rings based on the incoming ring pattern assigned to the trunk.

Related Programming

• FF3 (Extension): Extension Ring Pattern

Considerations

• One of several ringing patterns can be selected.

• The ringing patterns are different for key phones and SLT/OPX phones.

Door Box

(CPC-S and CPC-M)

Description

Operation

To Open a Door When Talking to the Door Box:

Door Boxes (also called Door Phones) and door openers work together. The Door Box is an intercom that allows visitors to announce their presence from the office door. The door opener enables a user to unlock the door using a telephone. Door openers are not sold by Panasonic; they can be purchased separately from an electronics dealer. The Door Box is installed through the Door Box Adapter (VB-43711) connected to a digital port.

1. Answer the Door Box. (Door Box calls ring in on a dedicated FF key.)

2. Press “ followed by “*” while connected to the Door Box extension.

The door opens automatically.

#80

”followed by the Door Box access code (

9999

by default)

To Open a Door When Not Talking to the Door Box:

1. Press the

1-18 DBS 824-3.0/3.2-700 Revised A pril 2000

ON/OFF

key.

System Features Door Box

2. Dial “

3. Dial the Door Box Access Code.

4. Dial the Door Box Extension Number.

5. Dial “*”.

#80

Related Programming

• FF4 (Ringing and Hunt Groups): Ringing Assignments (all)

• FF1 (System Programming): Door Phone Assignments (All)

Hardware Requirements

• The Door Box feature requires a Door Box Adaptor (VB-43711), Door

Box (Door Phone) (VA-43705), and door opener. The door opener can be purchased from an electronics dealer.

• One Door Box can be connected to a Door Box Adaptor.

”.

Considerations

• Each Door Box Adaptor uses one digital extension port.

• The Door Box extension cannot take part in conference calls or be

overriden.

• Door Box calls cannot be call forwarded or be hunting or coverage group

members.

• The Door Opener can be set to open for 2 to 12 seconds.

• While the Door Opener is functioning, a call from another Door Box

cannot be answered.

Revised April 2000 DBS 824-3.0/3.2-700 1-19

DP to DTMF Signal Conversion System Features

DP to DTMF Signal Conversion

(CPC-S and CPC-M)

Description

This feature allows an extension user to switch from DP to DTMF signaling when using a DP trunk.

For instance, if a user dials into a voice mail system using a DP trunk, the user can switch to DTMF signaling to communicate with the voice mail system.

DTMF tones can be sent either during the call or while the call is being dialed.

Operation

To switch from dial pulse to DTMF dialing, press “*” or “#.”

Related Programming

• FF2 (Trunk): DTMF/Pulse Dialing for Trunks

Considerations

• DTMF dialing remains in effect for the duration of the call. Pulse dialing is

restored when the handset is replaced.

• Once DTMF dialing is invoked, the user cannot switch back to pulse

dialing without disconnecting the call.

• Changing from dial pulse to DTMF is possible even if the “*” or “#” key is

programmed for speed dialing.

1-20 DBS 824-3.0/3.2-700 Revised A pril 2000

System Features Hunting Priority for VAUs

Hunting Priority for VAUs

(CPC-S and CPC-M)

Description

This feature allows hunting priority to be assigned to calls that overflow from the hunt group to the VAU. If the caller hears the VAU message and then decides to dial back into the hunt group, he or she is placed before other calls that have just entered the hunt group queue. For an illustration of the flow of calls, see Figure 1-1.

Figure 1-1. VAU hunting priority

Direct Trunk Call to the Hunt Group Pilot Number

Hunt Group Queue

Calls that transfer back into the hunt group are placed at the top of the queue.

VAU

Hunt Group

Related Programming

• FF3 (Extension): VAU Port Assignment

Revised April 2000 DBS 824-3.0/3.2-700 1-21

Independent Timers System Features

• FF3 (Extension): VAU Hunting Priority

Considerations

• The following call types are routed to the first VAU message:

- Trunk calls

- Transferred trunk calls

- Intercom calls

- Transferred intercom calls. All recalls are routed to the second VAU message.

Independent Timers

(CPC-S and CPC-M)

Description

The DBS 824 provides separate timers for Call Forwarding-No Answer, CO Delayed Ring, Extension Delayed Ring, and Hunt Group--No Answer.

The Call Forwarding-No Answer timer determines how long a call will ring an extension before forwarding.

The CO Delayed Ring and Extension Delayed Ring timers determine how long a call will ring an extension before ringing other extensions assigned the delayed ringing.

The Hunt Group-No Answer timer determines how long a call will ring an idle member of a hunt group before hunting to the next idle group member.

Related Programming

• FF1 (System): Call Forward--No Answer Timer

• FF1 (System): Central Office Delayed Ring Timer

• FF1 (System): Extension Delayed Ring Timer

• FF1 (System): Hunt Group No Answer Timer

1-22 DBS 824-3.0/3.2-700 Revised A pril 2000

System Features Least Cost Routing (LCR)

Least Cost Routing (LCR)

(CPC-S and CPC-M)

Description

Least cost routing (LCR) automatically selects the least expensive route available for toll calls. LCR is accessed by dialing “9” before placing a call.

Related Programming

Primary Program Areas:

• FF1 (System): Least Cost Routing (LCR) Access

• FF3 (Extension): Forced Least Cost Routing

Other Program Areas:

Considerations

• FF8 (LCR): Time Priority RouteTables

• FF8 (LCR): LCR Trunk Group Tables

• FF8 (LCR): Least Cost Routing Area Codes

• FF8 (LCR): Special LCR Area Codes

• FF8 (LCR): Least Cost Routing (LCR) Office Codes

• FF8 (LCR): Special LCR Office Codes Tables

• FF8 (LCR): LCR Add Tables

• FF8 (LCR): LCR Delete Tables

• If LCR is enabled, ML and MCO keys can be assigned for trunk group 89. However, the FF keys will not light.

• If the LCR feature is deactivated, Pooled Trunk Access is selected automatically.

• Your system can be programmed to use the LCR feature for all outgoing calls.

Revised April 2000 DBS 824-3.0/3.2-700 1-23

Music-on-Hold System Features

Music-on-Hold

(CPC-S and CPC-M)

Description

The DBS 824 can provide Music-on-Hold to parties on hold on a CO line. The Music-on-Hold feature can also be used to play announcements or advertisements if desired.

The system can provide Music-on-Hold with the internal MOH resource on systems using the MFR card option (CPC-M only). See “Background Music” on page 1-10 for more information.

Hardware Requirements

• The music source must be purchased separately. It is not provided with the DBS 824.

• If a single music source is used for both Music-on-Hold and background music, the music source connects to the CN6 on the CPC. If a separate music source is used for background music (CPC-M only), it connects to CN6 and music-on-hold connects to CN8. See Installation (Section 300) for instructions.

• The input impedance for the music source is 10k ohms.

• The maximum input level is 10 dB.

Important:

Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the Music-On-Hold feature. Panasonic Communications & Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.

Related Programming

• FF1 (System): Music-On-Hold Sound Source

A license may be required from the American Society of

1-24 DBS 824-3.0/3.2-700 Revised A pril 2000

System Features Night Service

Night Service

(CPC-S and CPC-M)

Description

The Attendant can switch the system between Day and two Night Modes for answering outside calls. It is also possible to program the system to automatically switch between night and day modes.

While in a Night Mode (generally used at night or any time when your office is closed), incoming calls can ring at selected extensions (a night watchman’s extension, for example), an extension connected to an answering machine, or to a Universal Night Answer point. Universal Night Answer (UNA) is used to allow calls to be picked up from any extension.

See page 1-43 for information on setting a UNA point. See “Auto Day Mode” (page 1-6) for information that allows automatic

switching between day and night modes.

Operation

To switch to a Night Mode:

1. Press the

• The phone issues intercom dial tone.

• The

2. Dial “#522” for Night1 mode or “#523” for Night 2 mode. (

can be used to toggle between Day, Night1 and Night2 modes.)

3. Press the

• The

• “NIGHT MODE” or “NIGHT2 MODE” appears on the display.

To switch to Day Mode:

1. Press the

ON/OFF

key.

LED lights.

key.

LED goes off.

key.

Note

: #520

• The phone issues intercom dial tone.

Revised April 2000 DBS 824-3.0/3.2-700 1-25

Night Service System Features

• The

2. Dial “#521.” (

3. Press the

• The

• “DAY MODE” appears on the display.

Related Programming

• FF1 (System): Extension Class of Service Setting

• FF1 (System): Ring Patterns for UNA Terminals (M, C, & B)

• FF3 (Extension): Extension Class of Service Assignment

• FF4 (Ringing and Hunt Groups): CO Day Ring Assignments

• FF4 (Ringing and Hunt Groups): CO Night Ring Assignments

• FF4 (Ringing and Hunt Groups): CO Night2 Ring Assignments

ON/OFF

Note

ON/OFF

LED lights.

: #520 can be used to toggle between modes.)

key.

LED goes off.

Hardware Requirements

• Calls during Night Mode are often indicated by external paging speakers or an external ringing device, such as a night bell. External paging and ringing devices are not provided with the DBS 824; they must be purchased separately.

Considerations

• Day, Night and Night 2 modes can be assigned to FF keys on an attendant phone. The attendant can switch between Day, Night and Night 2 modes simply by pressing the appropriate key. The FF key lights red when the system is in the assigned mode. Alternatively a DAY/NIGHT1/NIGHT2 toggle mode kay can be assigned. Pressing thekey toggles the mode. When in Day mode, theFF key LED is not lit. When in NIGHT1 mode, the LED lights red. When in NIGHT2 mode, the LED lights green.

• If the same mode key is assigned on different attendant positions, each key indicates the current mode. For instance, if a two attendants, both light when in

• If the system is programmed to switch between night and day modes automatically, you cannot switch between modes by using the “#520/#521/ #522/#523.”

NIGHT1

mode.

key is assigned for

1-26 DBS 824-3.0/3.2-700 Revised A pril 2000

System Features Off-Premises Extensio n

Off-Premises Extension

(CPC-S and CPC-M)

Description

SLTs that are located in remote locations can be connected to the DBS 824 through the Off-Premises Extension (OPX) Adaptor.

Off-premise phones can be connected through a direct line to the DBS 824 or through the central office, depending on how far they are from the main cabinet. For specifications, see Installation (Section 300).

Operation

Feature operation for OPX extensions is the same as for local SLTs connected to the DBS 824.

Related Programming

• FF3 (Extension): Terminal Type

Hardware Requirements

• One OPX Adaptor (VB-43702) is required for each OPX extension.

• When OPX extensions are connected through the central office, an external ringer supply may be required. If required, the ringing supply is connected to the OPX Adaptor.

Considerations

• Up to 6 OPX extensions can be connected to a system.

• The DBS 824 side of the OPX Adaptor is connected to a digital extension port.

Revised April 2000 DBS 824-3.0/3.2-700 1-27

Paging System Features

Paging

(CPC-S and CPC-M)

Description

Internal paging is accomplished through the speakers of your system’s key phones. The Paging feature allows you to contact someone temporarily away from an extension, give instructions to an entire group, or communicate with several people at once. If an external paging system is connected to your system, pages can also be sent through its speakers.

The Paging feature can also be programmed to time out after sixty seconds. When a page call times out, a busy tone is sent to the extension that initiated the page.

Operation

To use the Paging feature:

1. Pick up the handset.

2. Press “#,” then enter the number of the desired Paging Group (00-07).

EXT

The

3. Make your announcement.

4. Replace the handset.

Related Programming

• FF1 (System): Page Duration

• FF1 (System): External Page Interface Control for Paging Groups

• FF3 (Extension): Page Group (0-7) Extensions

Hardware Requirements

LED lights.

• External relays and an amplifier are required for external paging.

Considerations

1-28 DBS 824-3.0/3.2-700 Revised A pril 2000

System Features Power Failure Transfer

• If an external paging system has been connected to Paging Groups 00-07, pages can be made through the external speakers. Voice Paging can also be heard over the extensions in groups 00-07.

• An extension can belong to more than one paging group.

• A maximum of eight Paging Groups can be assigned to a system.

• Additional pages cannot be sent when someone is paging group 00. In fact, if you page group 00 while other extensions are paging groups 01-07, the latter operations will be t ermina ted, a nd “Pa ge Over ridden” wil l a ppear on your display.

• Paging cannot be heard at busy extensions or at extensions for which the Do Not Disturb, Call Forwarding, or Absence Message feature is activated.

• You can answer Paging from an idle extension by dialing the Meet-Me Answer code (“77”).

• The Meet-Me Answer feature cannot be used at an extension that is offhook at the time of the Paging Call, even if the extension later goes onhook.

• The Meet-Me Answer feature cannot be used with Paging Group 00.

Power Failure Transfer

(CPC-S and CPC-M)

Description

This feature provides telephone service to a limited number of SLTs during a power failure. The SLTs are connected to the CO via a Power Failure Unit (PFU).

In the event of a power failure, the power failure extensions have dial tone directly from the CO; system features and restrictions do not apply.

Hardware Requirements

• Power Failure Unit (VA-43703)

• An SLT that will be connected to the PFU

Revised April 2000 DBS 824-3.0/3.2-700 1-29

Power Failure Transfer System Features

• A Single Line Telephone Adapter (VB-40709) is required to provide analog ports to the PFU.

Considerations

• Up to four SLTs can be connected to one Power Failure Unit.

• If a call is in progress through the PFU when the power is restored, the call will be disconnected.

• For added protection against power outages, backup batteries can be installed in the DBS 824. Backup batteries provide full telephone service and system features to all DBS 824 extensions for a limited amount of time.

With maximum traffic, the backup batteries last up to 40 minutes.

1-30 DBS 824-3.0/3.2-700 Revised A pril 2000

System Features Remote Maintenance

Remote Maintenance

(CPC-S and CPC-M)

Description

The DBS 824 can be programmed from a remote terminal or from a remote PC by connecting via modems to the Maintenance port on the Serial Interface Unit (SIU). The Remote Programming Mode may also be used locally by directly connecting to the Maintenance Port.

Remote Programming Mode

(CPC-S and CPC-M)

Description

Remote Programming Mode uses a modem connected to a “dumb” terminal or a PC terminal program to access a modem connected to the DBS 824 Maintenance serial port. Local programming bypasses the modems and connects directly from the PC or terminal to the Maintenance serial port.

When programming from a terminal connected to the RS-232C (Maintenance) port either directly or via a modem, perform the following steps:

1. Make certain that any cables and modems are configured and connected

as outlined in Section 300.

2. Have someone at the site set the DBS 824 to the terminal

communications mode by entering the following command at a digital extension:

#99xxxx

3. Enter your terminal communications program and make sure your PC’s

data communications settings match those of the DBS 824.

4. If connecting remotely using modems, dial up the DBS 824 Maintenance

port modem following the procedures for your terminal package. After the DBS 824 displays the DBS Remote Programming Banner Screen, type P and then press

(where xxxx = the site’s password)

Enter

5. Follow the directions on the screen to access the desired programs. (See

“Terminal Programming Commands.”)

Revised April 2000 DBS 824-3.0/3.2-700 1-31

Remote Maintenance System Features

Terminal Programming Commands

Use the following commands to navigate terminal programming:

Command Description

~01 Access System parameters ~02 Access Trunk parameters ~03 Access Extension parameters ~04 Access Ring assignments ~05 Access FF-key assignments ~06 Access Name assignments ~07 Access Toll Restriction data ~08 Access Least Cost Routing data ~09 Access Copy mode ~10 Access Speed Dial data ~B Back to previous address ~b Back to previous port ~F Forward to next address ~f Forward to next port ~R Return to previous mode Ctrl-Z Quit

1-32 DBS 824-3.0/3.2-700 Revised A pril 2000

System Features Station Class of Service

Station Class of Service

(CPC-S and CPC-M)

Description

Station Class of Service provides a way to restrict access to certain extension features. Station Class of Service 0 provides access to all features. By default, all extensions are assigned to this class of service. Classes of Service 1-8 can be modified to allow and restrict access to specific features. The following table shows the features that can be enabled/disabled for station classes of service.

Table 1-1. Station Classes of Service

Class of Service Features Number Feature

1 Dial Tone On/Off (#50) 2 Head/Handset Exchange (#51) 3 BGM On/Off (#53) 4 Absence Message Set/Reset (71) 5 Call Forward Set/Reset (72) 6 Do Not Disturb (73) 7 Station Lockout (74) 8 Park Access (75) 9 Park Pick Up (76) 10 Meet Me Answer (77) 11 UNA Pickup (78) 12 Direct Pickup (79) 13 Group Pickup (70) 14 Tone/Voice Mode (1) 15 Message Waiting Set (2) 16 Busy Override (4) 17 Call Waiting (3) 18 Offhook Voice Announce (5) 19 Central Office Call Queuing (2) 20 SLT Transfer (8) 21 Call Forwarding- -External

Note: This item controls external call forwarding for internal calls.

Related Programming

• FF1 (System): Extension Class Of Service Setting

• FF3 (Extension): Extension Class of Service Assignment

Revised April 2000 DBS 824-3.0/3.2-700 1-33

Station Hunti ng System Features

Station Hunting

(CPC-S and CPC-M)

Station hunting allows calls to be automatically transferred among a preselected group of phones.

When a call terminates to a busy extension in a hunt group, the call automatically transfers to another extension in the group. If the second extension is busy, the call automatically transfers to another member of the group.

Three types of hunt groups are available: Terminal, Distributed, and Longest Idle. In addition, a software-defined pilot extension number is available.

The DBS 824 also allow calls from busy hunt groups to overflow to a transfer extension. The transfer extension can be the pilot of another hunt group, the pilot (0) of the attendant group, or a single extension number.

Terminal Hunt Groups

When the T erminal method is selected, a call to the hunt group will repeatedly search hunt group members until the Transfer Timer expires. If none of the members is free when the timer expires, the call is transferred to the transfer extension.

Distributed Hunt Groups

When the Distributed method is selected, calls are distributed through the hunt group based on which extension in the group received a call in the last search. The incoming call begins its search at the next available extension in the group and then repeatedly searches the group, in sequence, until the Transfer T imer expires. If none of the members is free when the timer expires, the call is transferred to the transfer extension.

Longest Idle Hunt Groups

With Longest Idle hunting, a call to the pilot number rings the extension in the group that has been available the longest.

As with the other two methods, the search then continues through the Hunt Group until the Transfer Timer expires. If a member does not become available before the timer expires, the call is transferred to the transfer extension.

Related Programming

• FF4 (Ringing and Hunt Groups): Hunt Group Type

1-34 DBS 824-3.0/3.2-700 Revised A pril 2000

System Features Station Hunting

• FF4 (Ringing and Hunt Groups): Hunt Group Pilot Number

• FF4 (Ringing and Hunt Groups): Hunt Group Transfer Timer

• FF4 (Ringing and Hunt Groups): Hunt Group Member

• FF4 (Ringing and Hunt Groups): Transfer Extension

• FF4 (Ringing and Hunt Groups): CO Delayed Day Ring Assignments for Hunt Groups

• FF4 (Ringing and Hunt Groups): CO Delayed Night Ring Assignments for Hunt Groups

• FF4 (Ringing and Hunt Groups): CO Delayed Night 2 Ring Assignments for Hunt Groups

• FF4 (Ringing and Hunt Groups): Central Office Day Ring Assignments for Hunt Groups

• FF4 (Ringing and Hunt Groups): Central Office Night Ring Assignments for Hunt Groups

Considerations

• FF4 (Ringing and Hunt Groups): Central Office Night 2 Ring Assignm ents for Hunt Groups

• FF4 (Ringing and Hunt Groups): Ringing Assignments (all)

• FF1 (System): Hunt Group No Answer Timer

• Up to 4 Station Hunt Groups can be programmed; a single Hunt Group can contain up to 16 extensions, plus a pilot extension number.

• The transfer destination of any Hunt Group can be set to the pilot number of the next group, the pilot number (0) of the Attendant Group, the pilot number of the same group, or a real extension. The transfer destination cannot be voice mail.

• A Transfer Timer adjusts the transfer time between hunt groups. The transfer time can be set from 0 to 32 seconds. If the timer is set to 0 seconds, CO calls will be queued at the hunt group until a member is available. Intercom calls will also queue.

• Central office trunks can be set to terminate to different hunt group pilot numbers during day and night mode operation.

• The Hunt Group No Answer Timer determines how long a hunt group member rings before the call is transferred to the next hunt group member.

Revised April 2000 DBS 824-3.0/3.2-700 1-35

Station Hunti ng System Features

• A call arriving at the the pilot number of a hunt group will hunt to a member that has call forwarding set, unless call forwarding is set to an outside number. The following call types will hunt to a member that has call forwarding set:

- Intercom calls

- Transferred intercom calls

- Incoming CO calls

- Transferred CO calls

- DISA calls

• In order for an extension to be permanently call forwarded to the pilot number of a hunt group, the hunt group pilot number must be 244 or above. If extension 200 is assigned as the pilot number of a hunt group, hunting will work properly when 200 is dialed. However, permanent call forwarding will not work for any extension that is permanently call forwarded to the hunt group pilot number.

1-36 DBS 824-3.0/3.2-700 Revised A pril 2000

System Features Station Message Detail Recording (SMDR)

Station Message Detail Recording (SMDR)

(CPC-S and CPC-M)

Description

Station Message Detail Recording (SMDR) provides detailed call records of outgoing calls . SMDR records can be output to a printer or an external call accounting system. Figure 1-2 shows the SMDR format for the CPC-S and CPC-M.

Figure 1-2. SMDR Format CPC-S and CPC-M

0 1 2 3 4 5 6 7 012345678901234567890123456789012345678901234567890123456789012345678901234567

1 2 3 4 5 6 7 8 9 T MM/DD HH:MM:SS HH:MM.SS NNN DDDDDDDDDDDDDDDDDDDDDDDDDDDD AAAAAAAAAA VVVVV NN

1=Call type S=Inbound DISA s=Outbound DISA I=Incoming O=Outgoing T=Transfer (See Note 1.)

2=Date MM=month DD=day

5=Extension number 10-69, 100-699=extensions CO number=DISA

6=Dialed digits or Caller ID DD=digits 0-9 or symbols * or (See Note 2.)

7=Account code A=0-9999999999

3=Call start time HH=hours MM=minutes SS=seconds

4=Call duration HH=hours MM=minutes SS=seconds

Notes:

1. Transferred calls include direct and group call pickups and conference calls. If a station call is transferred to an outside number, an SMDR record is also created for the station that is transferred.

2. The * symbol appears as a greater-than sign (>) on the SMDR printout; the # symbol appears as a less-than sign (<). Centrex and PBX codes, as well as LCR access codes, do not appear as dialed digits. With Caller ID information, “Private” appears with calls that have restricted Caller ID display and “Out of Area” appears with calls that originated out of the CO’s area.

8=Verified account code or walking COS code V0000-V9999=verified account codes W0000-W9999=walking COS codes

9=Trunk Number NN=number (01-64)

Revised April 2000 DBS 824-3.0/3.2-700 1-37

Toll Restriction System Features

• FF1 (System): SMDR Start Timer for CO Calls

• FF1 (System): SMDR Printing Mode 1: Outbound and Inbound

• FF1 (System): SMDR Printing Mode 2: Long Distance and Local Calls

• FF1 (System): SMDR Printing Mode 3: Header Title

• FF3 (Extension) Station Message Detail Recorder (SMDR) Report

Hardware Requirements

• A printer or external call accounting system is required to output SMDR data.

Toll Restriction

(CPC-S and CPC-M)

Description

Access levels, including the prohibition of long distance calls or after-hours calls, can be assigned to specific extensions or CO lines using the Toll Restriction feature. This minimizes non-business related calls and reduces phone bills by only allowing long distance calls over designated lines.

The following access levels are available:

Table 1-2. Toll Restriction Types

Toll Restriction Type

0 Restriction of outbound dialing (except 911)

1 Full restriction of outbound dialing (except 911).

Characteristics

Inbound ringing trunks can be answered by or transferred to Type 0 extensions. Intercom calls are allowed. Cannot perform Group Call Pickup.

Inbound ringing on all trunks. Intercom calls are allowed. Group call pickup is allowed.

1-38 DBS 824-3.0/3.2-700 Revised A pril 2000

System Features Toll Restriction

2 Local calls allowed

1-800 calls allowed Inbound trunk calls can be answered and transferred from a Type 2 phone. Full restriction of international calls. Full restriction of operator calls. Speed dial number selectable restriction. N11 code selectable restriction except 911. Restriction of up to 50 seven-digit numbers. Inter-digit timing is set to 6 seconds.

3 1-800 calls allowed.

Full restriction of operator calls. Selectable restriction of international calls. Selectable restriction of N11 codes (211-811). Speed dial number selectable restriction. Restriction of up to 50 seven-digit numbers. Trunk calls can be answered and transferred. Defaulted to full restriction of area-code dialing (see Notes). Defaulted to full restriction of office-code dialing (see Notes). Inter-digit timing is set to 6 seconds.

4 Identical to Type 3, except that office-code dialing is allowed by default; type 4 also

allows Operator Calls (Type 3 does not allow Operator Calls) (See Notes). 5 Programmable TRS Type; defaulted to no restrictions (see Notes). 6 Programmable TRS Type; defaulted to no restrictions (see Notes). 7 No restriction of outbound dialing. Notes:

For TRS types 3-6, operator calls are allowed if FF7 1# 1# is set to “on.” The office code tables are used to restrict all 0 plus dialing; the next two digits will also be analyzed.

For TRS types 3-6, area code and office code restrictions can be changed using “Area Code Table For TRS Types 3-6‚” “Office Code Table For TRS Types 3-6‚” “Special Area Code Table For TRS Types 3-6‚” and “Special Office Code Table For TRS Types 3-6‚” explained in Chapter 8 of Programming (Section 400).

For TRS types 3-6, area and office code restrictions can be further managed using “Special Area Code Table For TRS Types 3-6” and “Special Office Code Table For TRS Types 3-6” found in Chapter 8 of Programming (Sec- tion 400). Four area codes can be associated with special area code tables 1-4 (one area code per table). Within each of these tables, the entire range of valid office codes can be individually allowed or restricted. Thus, the Special Area and Office Codes work together to provide specific toll restrictions.

The following calling restrictions are also available:

• Station Lockout Key Code Restriction A key code must be entered before calling out when the Station Lockout

feature is activated.

• Account Code Restriction An Account Code must be entered before calling out.

Revised April 2000 DBS 824-3.0/3.2-700 1-39

Trunk Groups System Features

• Forced LCR Restriction The LCR feature controls outside calls.

Related Programming

• FF1 (System): Override Toll Restrictions with SSD Numbers

• FF3 (Extension) Extension Lockout Code

• FF7 (Toll Restriction): Toll Restriction Settings (all)

Considerations

• The dialing restrictions included in this feature help prevent unauthorized

outgoing calls. It is possible, however, to program your system to allow System Speed Dialing to override Toll Restrictions.

Trunk Groups

(CPC-S and CPC-M)

Description

Trunks can be placed in trunk groups. When a trunk group is accessed, the DBS 824 automatically selects an open trunk from the group.

Operation

To access a trunk group, do one of the following:

• Dial a trunk group access code before dialing the telephone number. Tr unk

group access codes are 9, 81, 82, 83, 84, 85, and 86.

• Press an FF key that is assigned as a pooled trunk key.

Related Programming

• FF2 (Trunks): Pooled Trunk Access for Group “9”

• FF2 (Trunks): Pooled Trunk Access for Groups “81-86”

Considerations

1-40 DBS 824-3.0/3.2-700 Revised A pril 2000

System Features Trunk Name Assignment

• Trunks can appear in more than one trunk group.

• If Least Cost Routing is enabled, the trunk group “9” automatically

accesses the LCR features.

Trunk Name Assignment

(CPC-S and CPC-M)

Description

You can display a name, number, or message of up to six characters on the LCD in place of your CO trunk line number. The name will appear when a CO call is ringing or connected.

For example, you can assign specific CO lines to different individuals or departments. Then, when an extension rings, the individual’s name or the department’s name will appear on the display, immediately identifying the person for whom the call is intended.

While you are speaking on the extension, “CO TALK XXXXXX” will appear on the LCD. (XXXXXX represents the six characters of the Trunk Name.) While the extension is ringing, “INCOMING XXXXXX” will appear. While the extension is ringing and you are speaking on the extension at the same time, “INCOMING XXXXXX” will appear on the second line of the display.

Related Programming

• FF6 (Name and Message): Trunk Name Assignment

Considerations

• Trunk names can be assigned with a DSS or an attendant phone.

• If a text name is assigned to a CO trunk, the trunk number does not appear

on the display.

Revised April 2000 DBS 824-3.0/3.2-700 1-41

Trunk Queuing System Features

Trunk Queuing

(CPC-S and CPC-M)

Description

If all outside lines in a Trunk Group are busy , the system can call you when a line becomes free. When the Trunk Callback alert tone rings, simply pick up the handset and dial the telephone number .

Operation

To set Trunk Queuing:

1. Press the

2. Press the CO line key or dial a trunk access code.

The phone issues busy tone.

3. Press “2.”

“In CO Queuing” appears on the display.

4. Press the

5. Wait for the Trunk Callback alert tone.

To respond to the Trunk Callback alert tone:

Pick up the handset.

• The outside line is automatically accessed.

• The phone issues dial tone.

• “CO T ALK #XX” (where “XX” is the line number) appears on the display .

ON/OFF

key.

Related Programming

• FF1 (System): Extension Class of Service Setting

• FF3 (Extension): Extension Class of Service Assignment

1-42 DBS 824-3.0/3.2-700 Revised A pril 2000

System Features Universal Night Answer

Considerations

• Response to the Trunk Callback alert tone must be within sixteen seconds

or Trunk Queuing will be canceled.

• If a call arrives from an outside line while the Trunk Queuing feature is

activated, Trunk Queuing will be suspended for the duration of the incoming call.

• If you are engaged in another call on a different line for more than twenty

minutes after the desired outside line becomes available, that outside line’s assignment to you will be canceled.

• The Trunk Queuing feature may also be used if you hear a busy tone when

trying to make a call using the Pooled Trunk Access feature.

• Trunk Queuing can be used by SLTs.

Universal Night Answer

(CPC-S and CPC-M)

Description

Operation

To answer a UNA call:

During night mode, Universal Night Answer (UNA) incoming calls can be indicated on an external speaker system.With the CPC-M, calls can alternatively be indicated on an external ringer, such as a night bell.

Universal Night Answer calls can be picked up from any extension, provided the extension’s Class of Service allows UNA answer.

1. Pick up the handset.

The phone issues intercom dial tone.

2. Dial “78.”

“CO TALK #XX” appears on the display (where “XX” = the trunk number).

Revised April 2000 DBS 824-3.0/3.2-700 1-43

Voice Mail Ringing System Features

Related Programming

• FF1 (System): Extension Class of Service Setting

• FF1 (System): Ring Patterns for UNA Terminals (M, C, & B)

• FF3 (Extension): Extension Class of Service Assignment

• FF4 (Ringing and Hunt Groups): CO Day Ring Assignment

• FF4 (Ringing and Hunt Groups): CO Night Ring Assignment

Hardware Requirements

• An external ringing device is not provided with the DBS 824. It can be

purchased separately from an electronics dealer.

• An external amplifier and speakers are not provided with the DBS 824;

they must be purchased separately.

Considerations

• Extension port 17 (CPC-S) or port 25 (CPC-M) is used to assign ringing to

an external UNA interface.

Voice Mail Ringing

(CPC-S and CPC-M)

Description

The Voice Mail Ringing feature allows calls from a DBS 824 Automated Attendant or from an ACD port to ring an extension with the same ring tone as a CO trunk. The ring pattern is selected in the Extension Distinctive Ringing program. If a distinctive ringing pattern is not specified, the ringing pattern will be two seconds on/two seconds off.

Related Programming

• FF3 (Extension): Extension Ring Pattern

1-44 DBS 824-3.0/3.2-700 Revised A pril 2000

System Features VAU

VAU

(CPC-S and CPC-M)

Description

The Voice Announce Unit (VAU) is a digital answering device that can be connected to the DBS 824. It provides for the recording and playback of up to two voice messages, along with the ability to transfer incoming calls.

When a call reaches the VAU, it plays a prerecorded voice message. The caller is then allowed to dial a number or is automatically transferred to a predetermined extension.

The VAU is often used to back up operators or hunt groups. Callers overflowing from either of these positions hear a message and can then dial a number or wait to be transferred back to the operator or hunt group.

The VAU can be used to provide a variety of other services to callers, such as a menu of dialing options or transfer to an answering machine.

VAU Port Assignment

(CPC-S and CPC-M)

Operation

A digital port can be assigned as a VAU through system programming. The following call types are routed to the first VAU message:

•DISA calls

•Transferred trunk calls

•Transferred intercom calls.

All recalls are routed to the second message.

Programming

• FF3 (Extension): VAU Port Assignment

• FF3 (Extension): VAU Hunting Priority

Revised April 2000 DBS 824-3.0/3.2-700 1-45

Walking TRS Class of Service System Features

Walking TRS Class of Service

(CPC-S and CPC-M)

Description

Walking TRS Class of Service allows an extension user to “carry” his or her toll restrictions to another phone.

Before the Walking TRS Class of Service feature can be used, a Walking Class of Service code must be entered for each extension that wants to use dialing privileges at another extension.

To enter a Walking Class of Service code:

1. Pick up the handset.

The phone issues intercom dial tone.

Operation

2. Dial “#12.”

3. Enter the four-digit Walking Class of Service code (0001-9999).

To enter a Walking Class of Service code:

1. Pick up the handset.

The phone issues intercom dial tone.

2. Dial “#12.”

3. Enter the four-digit Walking Class of Service code (0001-9999).

4. Press “#.”

5. Replace the handset.

To use a Walking Class of Service code:

1. Pick up the handset of an extension other than your own.

The phone issues intercom dial tone.

2. Dial “#13.”

1-46 DBS 824-3.0/3.2-700 Revised A pril 2000

System Features Walking TRS Class of Service

3. Enter your extension number.

4. Enter your Walking Class of Service code.

5. Press “#.”

6. Enter a trunk access code (88XX, 9, 81-86).

The phone issues outside dial tone.

7. Dial the telephone number.

The Walking Class of Service remains in effect until you replace the handset.

To clear a Walking Class of Service code:

1. Pick up the handset.

The phone issues intercom dial tone.

2. Dial “#12.”

3. Enter the original Walking Class of Service code.

4. Press “#.”

5. Replace the handset.

T o confirm a W alk ing Class of Service code (Attendant Phone only):

1. Pick up the handset.

The phone issues intercom dial tone.

2. Press the

3. Dial “#12.”

4. Enter the extension number.

The Walking Class of Service code for that extension appears on the display.

CONF

key.

Considerations

• Walking Class of Service can be used by KTELs, DSLTs, and SLTs.

• A Walking Class of Service code can be used on more than one extension.

Revised April 2000 DBS 824-3.0/3.2-700 1-47

Walking TRS Class of Service System Features

• If an extension is locked out, the Walking Class of Service feature will

override the lockout.

• LCR and TRS dialing privileges follow the Walking Class of Service.

1-48 DBS 824-3.0/3.2-700 Revised A pril 2000

Chapter 2. Attendant Features

This chapter describes features that are available to an attendant phone. In addition to functioning as a central answering point, an attendant phone

also has special capabilities for monitoring and programming other phones. This chapter covers the following topics:

Topic Page

Attendant Assignment of Speed Dialing 2-3 Attendant Busy Override 2-4 Attendant Call Park 2-5 Attendant Control of Absence Messages, 2-6 Attendant-Controlled Text Assignment 2-7 Attendant Groups 2-9 Dial Tone Disable 2-10 DSS/72 2-11 Headset Operation 2-13 Key Bank Hold 2-14 One-Touch VM Transfer 2-14 Station Lockout Code Assignment 2-17 System Time and Date Control 2-18 Traffic Measurement 2-20 Walking COS Confirmation 2-22

Revised April 2000 DBS 824-3.0/3.2-700 2-1

2-2 DBS 824-3.0/3.2-700 R evised April 2000

Attendant Features Attendant Assignment of Speed Dialing

Attendant Assignment of Speed Dialing

(CPC-S and CPC-M)

Description

The attendant can assign system speed dialing numbers. System speed dialing numbers are shared by all DBS 824 extensions.

Operation

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the

“F” appears on the display.

3. Press

“FA” appears on the display.

4. Enter the Speed Dial code (00-89 or 000-199).

“Enter SSD XX” appears on the display (where “XX” is the System Speed Dial code).

5. Dial the telephone number to be stored.

The number appears on the display.

6. Press the

ON/OFF

PROG

AUTO

HOLD

key.

LED lights.

key.

“SSD XX” (where “XX” is the Speed Dial code) and the stored telephone number appear on the display.

7. Repeat steps 2-6 to store additional numbers.

Considerations

• Storing a new number erases any previously stored data.

• To delete a System Speed Dial number, perform the programming steps,

but do not enter a number before pressing

Revised April 2000 DBS 824-3.0/3.2-700 2-3

HOLD

Attendant Busy Override Attendant Features

• Names for System Speed Dialing can also be stored using a DSS console

connected to the attendant phone.

Attendant Busy Override

(CPC-S and CPC-M)

Description

The Attendant Busy Override feature allows the attendant to break in on an Intercom Call or a CO Call that is already in progress.

Attendant Busy Override can break into any extension, even if the extension has “Busy Overridden” turned off. (The extension feature “Busy Override” cannot break into an extension that has “Busy Overridden” turned off.)

System programming determines whether the override is preceded by an alert tone. By default, Attendant Override does not sound an alert tone.

Operation

To override a busy extension:

Press “4.” “CONF XXX YYY” (where “XXX” and “YYY” are the extension numbers)

appears on the display.

Related Programming

• FF1 (System): Attendant Override

• FF1 (System): Alert Tone for Busy Override & OHVA

Considerations

• Replace the handset to exit the three-party conference call.

• The alert tone can be turned on or off through system programming.

2-4 DBS 824-3.0/3.2-700 Revised April 2000

Attendant Features Attendant Call Park

Attendant Call Park

(CPC-S and CPC-M)

Description

Using the Attendant Call Park feature, the Attendant may park an outside call until the called party can be found. The attendant can then use the Paging feature to inform the called party of the call’s Park Number. The parked call can then be retrieved from any extension by dialing the Park Number.

The attendant phone is equipped with ten outside line Park Numbers (00-09). Programming a Call Park key into an FF key on a telephone or a DSS console makes one-touch Call Park possible.

Operation

To park an outside call:

1. Press the

• The outside call is placed on hold.

• “CO HOLD #XX” (where “XX” is the trunk number) appears on the display.

2. Dial “75.”

3. Enter desired Park Number (00-09). “PARK HOLD 01” appears on the display if you selected Park Number

01.

To release a parked call (after receiving the Park Number from the Attendant):

1. Pick up the handset. The phone issues intercom dial tone.

HOLD

key.

2. Dial “76.”

3. Enter the Park Number assigned to the call. “PARK PICK XX” (where “XX” is the park number) appears, and then

“CO TALK #XX” (where “XX” is the trunk number of the call) appears.

Revised April 2000 DBS 824-3.0/3.2-700 2-5

Attendant Control of Absence Messages, Attendant Features

Related Programming

• FF1 (System): Attendant Park Hold Recall Timer

Considerations

• An FF key assigned to Call Park indicates when a call is parked.

• If a parked call is not answered before the Attendant Park Hold Recall

Timer expires, the parked call recalls to the attendant.

Attendant Control of Absence Messages, Call Forwarding, and DND

(CPC-S and CPC-M)

Description

Operation

An attendant phone can cancel the Absence Message, Call Forwarding, and Do-Not-Disturb (DND) features activated on any extension.

To cancel an Absence Message, Call Forwarding, or DND:

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the

3. Dial the extension number.

4. Press “*.”

5. Press the

ON/OFF

CONF

ON/OFF

key.

LED lights.

key.

ON/OFF

The

LED goes off.

Considerations

2-6 DBS 824-3.0/3.2-700 Revised April 2000

Attendant Features Attendant-Controlled Text Assignment

• On DSS consoles equipped with DSS keys, the indicator for an extension

that has Absence Message, Call Forwarding, or DND activated lights green. This indicator goes off when the feature is canceled. The indicator does not light for Permanent Call Forwarding.

Attendant-Controlled Text Assignment

(CPC-S and CPC-M)

Description

The attendant can assign text to extensions, system speed dial numbers, and Call Waiting/OHVA text replies without using a DSS/72 or entering the programming mode.

Text is assigned through the dial pad on the attendant phone.

Operation

To assign names to extensions:

1. Pick up the receiver or press the

2. Press

3. Dial #2.

4. Enter the extension’s port number.

5. Press

6. Use the dialpad sequences shown in Table 2-1 on page 2-8 to enter letters

7. To store your entry, press

PROG

AUTO

and/or numbers.

FLASH

Press

CONF

Press

to backspace and erase the existing name.

after each letter.

to switch between numbers and letters.

HOLD.

ON/OFF

key.

To assign names to System Speed Dial numbers:

1. Pick up the receiver or press the

2. Press

Revised April 2000 DBS 824-3.0/3.2-700 2-7

PROG

ON/OFF

key.

Attendant-Controlled Text Assignment Attendant Features

3. Dial #1

4. Press

AUTO

5. Dial the desired system speed dial number (00-89 or 000-199).

6. Press

AUTO

to backspace and erase the existing name.

7. Use the dialpad sequences shown in Table 2-1 to enter letters and/or numbers.

FLASH

Press

CONF

Press

8. To store your entry, press

after each letter.

to switch between numbers and letters.

HOLD.

To assign text to Call Waiting/OHVA Text Replies):

1. Pick up the handset or press

2. Press

PROG

ON/OFF

3. Dial #5

4. Dial 1-5, depending on which text message you want to change.

5. Press

AUTO

to backspace and erase the existing name.

6. Use the dialpad sequences shown in Table 2-1 to enter letters and/or numbers.

FLASH

Press Press

CONF

after each letter.

to switch between numbers and letters.

7. To store your entry, press

Table 2-1. Key sequences for text assignment.

Key Number of Key Presses

Once T wice Three

1 Space Q Z Space q z 2ABCabc 3DEFdef

HOLD.

times

Four times

Five times

Six times

4GHIghi

2-8 DBS 824-3.0/3.2-700 Revised April 2000

Attendant Features Attendant Groups

Key Number of Key Presses

Once T wice Three

5JKLj kl 6MNOmno 7PRSprs 8TUVt uv 9 WXYwx y

0. : . : . : **-?*-? ##/ !#/ !

Attendant Groups

(CPC-S and CPC-M)

Description

times

Four times

Five times

Six times

The DBS 824 can accommodate up to four attendant positions. The first attendant is fixed at port 1, extension 100. The other Attendants can be set to any port or extension. When there is more than one attendant in a system, you can create an Attendant Group with a pilot number of 0.

When all Multi-Line keys on the first attendant phone are busy, calls are forwarded to the second, third, and fourth attendant phones, in that order.

Related Programming

• FF1 (System): Second Attendant Position

• FF1 (System): Third Attendant Position

• FF1 (System): Fourth Attendant Position

• FF1 (System): Attendant Transfer Extension

Considerations

• If all four phones are busy, calls are transferred to a preset destination,

which must be a real extension number. The forwarding destination cannot be the pilot number of a hunt group.

Revised April 2000 DBS 824-3.0/3.2-700 2-9

Dial Tone Disable Attendant Features

• The third and fourth attendants cannot have a DSS/72.

Dial “0” calls ring the first attendant, even if the first attendant has call forwarding activated. However, if a call is unanswered, it does not skip to the next attendant. The call continues to ring the first attendant until the caller hangs up.

Dial Tone Disable

(CPC-S and CPC-M)

Description

The intercom dial tone can be turned off at an attendant phone. Dial tone is turned off when a headset is used.

Operation

To disable the intercom dial tone:

1. Press the

• The phone issues intercom dial tone.

• The

2. Press “#50.”

3. Press the The

To reactivate dial tone:

Repeat the preceding steps.

ON/OFF

key.

LED lights.

key.

LED goes off.

2-10 DBS 824-3.0/3.2-700 R evised April 2000

Attendant Features DSS/72

DSS/72

(CPC-S and CPC-M)

Description

The DSS/72 is a 72-key console that can be attached to the attendant phone. The 72 keys of the DSS can be programmed as Direct Station Select (DSS)

keys for internal lines. In addition to providing direct station selection, the DSS keys also provide busy lamp fields to assist the attendant in monitoring the status of extensions.

The attendant can perform a simplified call transfer by pressing a DSS key while connected to an outside line. The outside line is placed on hold and the extension is dialed automatically.

When the attendant is placed in the programming mode, the DSS can be used for inputting text names. Figure 2-1 shows which keys are pressed for text input.

Figure 2-1. VB-43225 with a DSS/72

Revised April 2000 DBS 824-3.0/3.2-700 2-11

DSS/72 Attendant Features

Related Programming

• FF3 (Extensions): Terminal Type

Hardware Requirements

Table 2-2. DSS/72 maximums

Attendant Position DSS/72 Assignments

Attendant 1

DSS/72

Attendant 2

DSS/72

Attendant 3 The DSS/72 cannot be assigned. Attendant 4 The DSS/72 cannot be assigned.

• The DSS key LED informs the attendant of the status of assigned

extensions. The LED lights red when the extension is busy and green when Absence Message, Call Waiting, or DND is activated.

• Pressing a DSS key while connected to an outside line places the line on

hold.

DSS/72

2-12 DBS 824-3.0/3.2-700 R evised April 2000

Attendant Features Headset Operation

Headset Operation

(CPC-S and CPC-M)

Description

A headset can be connected to attendant or non-attendant phones. (Dial tone is normally turned off when the headset is connected.)

Operation

To use a headset:

1. Connect a headset to the telephone.

2. Press the

3. Press “#51.”

ON/OFF

The

To stop using a headset:

Repeat the preceding steps.

Hardware Requirements

• Headsets are not provided with the DBS 824; they must be purchased

separately.

• Most commercially available headsets (with ECM mike transducers) can

be used.

ON/OFF

key.

LED remains lit.

Revised April 2000 DBS 824-3.0/3.2-700 2-13

Key Bank Hold Attendant Features

Key Bank Hold

(CPC-S and CPC-M)

Description

Key bank hold allows a user on a trunk call to initiate another trunk call by simply pressing an FF key for another trunk. When the user presses the FF key, the first trunk call is automatically placed on system hold.

In addition, the attendant can use key bank hold with DSS/BLF keys to provide one-touch call transfer to an extension. For example, if the attendant phone has a DSS/BLF key assigned for extension 200, the attendant can answer an incoming trunk call and then press the DSS/BLF key to automatically transfer the call to 200.

If key bank hold is turned off, the user must press second trunk or transferring a call.

Related Programming

• FF1 (System): Trunk Line Automatic Hold (Key Bank Hold)

One-Touch VM Tr ansfer

(CPC-S and CPC-M)

Operation

The VM key can also be used by attendants to easily transfer incoming callers to an extension’s voice mailbox. When a user presses a voice mail key and then presses a DSS/BLF key , the digit s programmed for the DSS/BLF key are transmitted to the voice mail system.

HOLD

before accessing a

For example, if an attendant receives an incoming call for station 200 and the attendant knows that station 200 is busy because the DSS/BLF key is lit red, the attendant can press the VM key and then press the DSS/BLF key to automatically transfer the caller to 200’s voice mailbox.

For a general description of the VM key as well as instructions on using the key for personal message retrieval, see “One-Touch VM Access” on page 3-

65.

2-14 DBS 824-3.0/3.2-700 R evised April 2000

Attendant Features One-Touch VM Transfer

Operation

Note:

for personal message retrieval or attendant transfer. See the following “Operation” section for instructions.

To assign a voice mail key:

Note:

clear the FF assignments, then use the following procedures to assign the VM key.

1. Press the

2. Press the

3. Press the FF key, DSS key, or One-Touch key.

The VM key is assigned differently, depending on whether it is used

You cannot program this feature if trunks are assigned to the key . First

ON/OFF

• The phone issues intercom dial tone.

• The

ON/OFF

PROG

key.

LED lights.

key.

4. Press the

5. Press the

6. Dial the voice mail extension number.

7. If the key is for personal message retrieval, enter a password (XXX or AUTO 00-99) if desired. If the key is for attendant transfer to voice mail, do not enter a password but include any special codes (* or #, for example) if they are required by the voice mail system.

Note:

exceed six digits. If the VM number and the password total more than six digits, assign the password to a personal or system speed dial number (0099 or 000-199, 900-939).

8. Press the

Attendant Transfer to Voice Mail

1. The attendant answers an incoming call.

CONF AUTO

The length of the password and the VM extension number cannot

HOLD

key. key.

key.

The incoming caller asks to be transferred to an extension number.

2. The attendant checks the DSS/BLF key for the extension. If the light is

red, the attendant presses the VM key followed by the DSS/BLF key.

Revised April 2000 DBS 824-3.0/3.2-700 2-15

One-Touch VM Transfer Attendant F eatures

The incoming caller is transferred to the extension’s mailbox.

Related Programming

• FF5 (Keys): FF Key Assignment for Extensions

• FF5 (Keys): FF Key Assignments for DSS Consoles

Considerations

• Once an extension is connected to voice mail, pressing a DSS/BLF key

will transmit the extension number stored on the DSS/BLF key to the voice mail system, regardless of what state the DSS/BLF key is in. In other words, the extension number is transmitted whether the key is idle, ringing, or busy.

Note:

is active; they do not flash red when an extension is ringing, or light green when an extension is forwarded.

Note:

for transferring to voice mail, the personal VM key must be assigned to the lowest-numbered FF key.

For example, if DSS keys 60 and 61 are assigned as VM keys, key 60 should be used for the attendant’s personal mailbox. If VM keys are assigned to both the phone FF keys and the DSS keys, the lowest-numbered FF key on the phone should be used for the attendant’s personal mailbox. If the personal VM key is not assigned to the lowest-numbered key, it will not flash to indicate VM messages.

DSS/BLF keys on the DSS/72 always light red when an extension

If an attendant wants one VM key for a personal mailbox and one

2-16 DBS 824-3.0/3.2-700 R evised April 2000

Attendant Features Station Lockout Code Assignment

Station Lockout Code Assignment

(CPC-S and CPC-M)

Description

The Station Lockout feature allows users to dial a Station Lockout code to restrict their phone from being used for outside calls.

Station Lockout codes can be assigned through the attendant phone.

Operation

To program a Station Lockout code:

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the

3. Dial “#8.”

4. Dial the extension number.

5. Enter the desired key code (four digits).

6. Press the “STORE XXXX” (where “XXXX” is the key code) appears on the

display.

7. Press the The

ON/OFF

CONF

HOLD

ON/OFF

key.

LED lights.

key.

LED goes off.

Considerations

• A locked extension can be used for Intercom Calls.

• Station Lockout key codes can also be set through system programming.

Revised April 2000 DBS 824-3.0/3.2-700 2-17

System Time and Date Control Attendant Features

System Time and Date Control

(CPC-S and CPC-M)

Description

The date and time displayed on all system extensions are set from an attendant phone.

Operation

To set the date and time:

1. Press the

• The phone issues intercom dial tone.

• The current date and time are displayed on your LCD.

2. Press the “F” appears on the display.

3. Dial “##.” “Program Mode:” appears on the first line of the display; “MAIN

MODE” appears on the second line.

4. Press the FF1 key. “SELECT SUB MODE” appears on the second line of the display.

5. Dial “1#.” “1:DATE 2:TIME” appears.

6. Dial “1#.”

ON/OFF

PROG

key.

“MONTH/DAY/YEAR” appears.

7. Enter six digits for the month, day, and year. For example, to set the date to March 3, 1993, enter “030393.”

8. Press #. “TIME SET MODE appears on the display.

2-18 DBS 824-3.0/3.2-700 R evised April 2000

Attendant Features System Time and Date Control

9. Enter four digits for hours and minutes (24-hr. time). For example, for 11:00 a.m., enter “1100.”

10. Press #.

11. Press the The new date and time appear on the display.

To reset the minutes d isplay to “00:”

If the clock is five minutes slow or fast, you can re-synchronize the minutes setting to “00,” provided the current minutes display is between “:55” and “:05.”

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the “F” appears on the display.

3. Dial “#4.” “Time Adjusted” appears on the display.

ON/OFF

PROG

key.

LED lights.

key.

4. Press the The

ON/OFF

key.

LED goes off.

Considerations

• The month is entered in numeric form, but is displayed as the name of the

month.

• The day of the week is calculated automatically.

Revised April 2000 DBS 824-3.0/3.2-700 2-19

Traffic Measurement Attendant Features

Traffic Measurement

(CPC-S and CPC-M)

Description

An attendant phone can track the number of outgoing and incoming calls for each outside line number, as well as the number of times each System Speed Dial number is used. This information can be used to evaluate trunk usage and control costs.

To determine the number of outgoing calls made on an outside line:

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the “C” appears on the display.

3. Dial “#90,” then enter the number of the outside line you want to check. If 1234 outgoing calls have been made on line 01, “OutGoing01 01234”

appears on the display. Pressing the # key steps through the trunk numbers and system speed dial

numbers.

4. Press the The

To check other usage rates:

ON/OFF

CONF

ON/OFF

key.

LED lights.

key.

LED goes off.

Replace “#90” in Step 3 with one of the following codes:

2-20 DBS 824-3.0/3.2-700 R evised April 2000

Attendant Features Traffic Measurement

Table 2-3. Traffic measurement options

Operation Code Display

Check the number of incoming calls to a specific trunk #91NN “Incoming NN” Check the number of times a System Speed Dial number

was used: Delete usage data: #93 “Clear All Inform”

Notes:

NN = CO line number (01-08) SS = System Speed Dial number (00-89 or 000-199)

#92SS “SYS-SPD SS”

Considerations

• The Traffic Measurement feature can be accessed from any display phone.

• Usage data cannot be cleared item by item.

• All data is retained until it is deleted or until 65,536 entries are made (at

which point the figures are reset to zero).

• A backup battery protects memory contents in case of power failure.

Revised April 2000 DBS 824-3.0/3.2-700 2-21

Attendant Features Walking COS Confirmation

Walking COS Confirmation

(CPC-S and CPC-M)

Description

The attendant can check the Walking Class of Service ID code of any extension.

Operation

1. Press

2. Press

3. Dial #12 plus the extension number.

ON/OFF

CONF.

The Walking Class of Service ID code appears on the display.

Revised April 2000 DBS 824-3.0/3.2-700 2-22

Chapter 3. Key Telephone Features

This chapter describes DBS 824 key telephone features. DBS 824 key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes.

This chapter covers the following topics:

Topic Page

Key Phone 3-3 Absence Message 3-3 Auto Redial 3-6 Auto-Repeat Dial 3-7 Call Coverage Groups 3-8 Call Duration Display 3-10 Call Forwarding 3-10 Call Hold 3-14 Call Park 3-17 Call Pickup 3-19 Call Transfer 3-21 Call Waiting 3-25 Call Waiting/OHVA Text Reply 3-28 Camp-on 3-29 CO Line Key Trunk Access 3-30 Conference Calls 3-31 Delayed Ringing 3-33 Dial “0” for Attendant 3-34 Do-Not-Disturb (DND) 3-35 EM/24 Console 3-36 Flexible Function (FF) Keys 3-37 Handsfree Answerback 3-42 Handsfree Operation 3-43 Headset Operation 3-43 Intercom Calling 3-43 Last Number Redial 3-46 Line Appearances 3-47 Meet-Me Answer 3-54

Revised April 2000 DBS 824-3.0/3.2-700 3-1

Topic Page

Message Waiting/Callback Request 3-55 Non-Appearing Outside Lines 3-58 Offhook Signaling 3-59 Offhook Voice Announce (OHVA) 3-60 One-Touch Keys 3-62 One-Touch VM Access 3-65 Onhook Dialing 3-67 Pooled Trunk Access 3-68 Prime Line Preference 3-70 Private Line 3-71 Reminder Call 3-72 Ringing Line Preference 3-73 Saved Number Redial 3-74 Speed Dialing 3-75 Station Lockout 3-81 Trunk-to-Trunk Transfer 3-82

3-2 DBS 824-3.0/3.2-700 Revised Apri l 2000

Key Telephone Features Key Phone

Key Phone

As an example of a key phone, 3-1 illustrates the DBS 824 key phone model VB-43225. The VB-43225 provides a large display that includes one-touch access to speed dial numbers, telephone features, and help screens.

Please refer to “Appendix A: 2.0 Feature Update” for additional information on VB-44225 Large Display Key Telephone features.

Figure 3-1. VB-43225 key phone

Absence Message

(CPC-S and CPC-M)

Description

Extension users can leave text messages on their phones when they are away.

Revised April 2000 DBS 824-3.0/3.2-700 3-3

Absence Message Key Telephone Features

When the unattended extension is dialed, the text message displays on the caller’s phone.

Any one of the following messages can be selected. Messages 5 to 9 can be changed through system programming.

Table 3-1. Absence Messages

Operation

Message No.

0 In Meeting 1 At Lunch 2 Out of Office 3 Vacation 4 Another Office 5 User Defined 6 User Defined 7 User Defined 8 User Defined 9 User Defined

To set an Absence Message

Message Text

1. Press the

• The phone issues intercom dial tone.

• The

2. Dial “71.” “Enter Msg Code” appears on the display.

3. Enter a message code between 0 and 9 (See Table 3-1). “Enter Parameter” appears on the display.

4. Enter the time you will return (optional). See Table 3-2 for examples.

5. Press the

• The

3-4 DBS 824-3.0 /3.2-700 Revised April 2000

ON/OFF

DND/CF

key.

LED lights.

key.

LED lights.

Key Telephone Features Absence Message

• “At Lunch” appears on the display if you selected message code 1.

To cancel an Absence Message

1. Press the

• The phone issues intercom dial tone.

• The

2. Dial “71.” “Enter Msg Code” appears on the display.

3. Press the

• The

Related Programming

• FF1 (System) Extension Class of Service Setting

• FF3 (Extension) Extension Class of Service Assignment

ON/OFF

ON/OFF DND/CF

display.

ON/OFF

LED lights.

ON/OFF

LED goes off. LED goes off, and the message disappears from the

key.

• FF6 (Names and Messages): Absence Messages

Considerations

• Calling parties without a display get a busy signal, rather than the Absence

Message.

• If a message code number that has not been programmed is selected,

“Absence,” followed by the code number, appears on the display.

• Absence Message return times can be input as shown in the following

table:

Table 3-2. Example Return Times for Absence Messages

Input Display

No input Return

9 Return 9:00

11 Return 11:00

Revised April 2000 DBS 824-3.0/3.2-700 3-5

Auto Redial Key Telephone Features

615 Return 6:15

1035 Return 10:35

Four-digit numbers can also be input (0000-9999 = Hours & Minutes or Month & Date).

• When an Absence Message is set on a DID extension, incoming DID calls

are routed according to the ringing assignment programmed for the incoming trunk.

• DND and Absence Messages cancel Call Forwarding.

Calls to an extension with DND or Absence Message turned on are treated differently, depending on whether they are trunk or intercom calls: Intercom calls receive busy tone; trunk calls are routed to the extension defined in permanent call forwarding.

The following types of incoming trunk calls follow permanent call forward settings:

- Direct trunk calls

- Transferred trunk calls.

• Callback to an incoming CO call on a Private Line is available if the

Absence Message feature is activated.

Auto Redial

(CPC-S and CPC-M)

Description

If the Redial key is pressed when the extension is idle or receiving dial tone, the last intercom or outside number is automatically redialed.

Related Programming

• FF3 (System): Auto-Redial on Extensions

• FF1 (System): Extension Class of Service Setting

• FF3 (Extension): Extension Class of Service Assignment

3-6 DBS 824-3.0 /3.2-700 Revised April 2000

Key Telephone Features Auto-Repeat Dial

Auto-Repeat Dial

(CPC-S and CPC-M)

Description

When a called outside party is busy, pressing the REDIAL key while hearing busy tone automatically redials the number. The system will keep redialing the number until the called party answers, you hang up or the Auto-Repeat Dialing Count is reached.

Related Programming

• FF1 (System): Auto-Repeat Dialing Count

• FF1 (System): Wait Timer for Auto-Repeat Dialing

• FF1 (System): Busy Tone Detection Timer

• FF1 (System): Dial Tone Detection Timer

• FF2 (Trunk): CO Busy Tone Detection

Busy Override

(CPC-S and CPC-M)

Description

Extensions in the same Paging Group (1-7) can break into one another’s outside calls or intercom calls to relay urgent information or to create threeparty conference calls.

Operation

1. Pick up the handset. The phone issues intercom dial tone.

2. Dial the extension number.

3. When you hear busy tone, dial “4.”

Revised April 2000 DBS 824-3.0/3.2-700 3-7

Call Coverage Groups Key Telephone Features

• An alert tone sounds to both phones (system programming required).

• The

Related Programming

• FF1 (System): Alert Tone for Busy Override and OHVA

• FF1 (System): Extension Class of Service Setting

• FF3 (Extension): Extension Class of Service Assignment

• FF3 (Extension): Busy Override Send

• FF3 (Extension): Busy Override Receive

• FF3 (Extension): Extension Page Group

• FF3 (Extension): Call Waiting

Considerations

• You cannot break in on three-party conference calls.

EXT

LED lights.

• Attendants can be prevented from using busy override.

• The default for the override alert tone is “off.” If the override alert tone is

enabled, the tone will be sent to both parties when a call is overridden.

• “Overridden” does not appear on the display of an extension that has been

broken into.

• Call Waiting must be activated for Busy Override to operate on hunt

groups calls.

Call Coverage Groups

(CPC-S and CPC-M)

Description

Call coverage is designed for office workers who almost always want their unanswered calls to be routed to the same secretary or secretaries.

Up to two extensions can be designated as covering phones (secretary).

3-8 DBS 824-3.0 /3.2-700 Revised April 2000

Key Telephone Features Call Coverage Groups

For example, if an outside call on line 1 is sent to extension 135, but extension 135 does not answer, the call will ring once when the call first comes in at the covering phone and “TRK #01> 135” will appear on the covering phone’s display.

If two extensions are designated as covering phones and the first in DND, the second will receive the call.

Call coverage assignments are controlled through system programming, rather than from individual extensions.

For extension-controlled routing of unanswered calls, see “Call Forwarding” on page 3-10.

Related Programming

• FF3 (Extension): Offhook Signal

• FF4 (Ringing and Hunt Groups): Call Coverage Group Member Table

Considerations

• Up to four Call Coverage Groups can be programmed into your system. A

Call Coverage Group can have up to two covering phones and up to six extensions.

• A member of one Call Coverage Group cannot belong to another Call

Coverage Group or to a Hunting Group.

• A single-line telephone (SLT) can be a member of a coverage group, but it

cannot be a covering phone.

• Calls to an extension in DND do not cover.

• Calls to an extension with Call Forwarding activated do not cover.

• If the Call Forwarding feature or the Absence Message feature is activated

for covering phone No. 1, covering phone No. 2 will “cover” the other extensions in the group.

• Voice intercom calls do not activate call coverage. Only tone intercom

calls can activate call coverage.

Revised April 2000 DBS 824-3.0/3.2-700 3-9

Call Duration Display Key Telephone Features

Call Duration Display

(CPC-S and CPC-M)

Description

The length of a conversation on a CO line usually appears on display phones. The duration display shows the number of minutes and seconds the call has lasted.

The display does not begin right away; it begins either 5, 16 or 30 seconds after the call begins, depending on how the DBS 824 is programmed.

Related Programming

• FF1 (System): Call Duration Display

• FF1 (System): Call Duration Timer

• FF1 (System): SMDR Start Timer for CO Calls

Call Forwarding

CPC-S and CPC-M)

Call Forwarding allows users to send their calls to another extension, to an outside line, or to voice mail. The following table shows the call forwarding features available.

Table 3-3. DBS 824 Call Forwarding features

Feature

Call Forwarding--All Calls Call Forwarding--No Answer Call Forwarding--Busy Call Forwarding--Busy/No Answer Permanent Call Forwarding

Descriptions

Call Forwarding--All Calls

activated, all incoming calls to an extension are immediately forwarded.

3-10 DBS 824-3.0/3.2-700 Revised A pril 2000

. When the Call Forwarding- -Al l Calls f eatur e is

Key Telephone Features Call Forwarding

Call Forwarding--No Answer.

activated, an unanswered call will ring until the Call Forward No Answer timer expires. When the timer expires, the unanswered call is forwarded.

Call Forwarding--Busy.

incoming calls to a busy extension will be forwarded.

Call Forwarding--Busy/No Answer.

Answer feature is activated, all incoming calls to an extension that is busy or does not answer will be forwarded.

Permanent Call Forwarding.

through system programming, rather than by the user. Permanent call forwarding is normally used to forward calls to a voice mail system.

An extension user can invoke other forms of call forwarding (no answer, busy, all calls) to temporarily override the permanent call forwarding destination.

Permanent call forwarding can be used with busy, no answer, or busy/no answer.

When Permanent Call Forwarding is assigned, the not lit green, the DND/CF LED is off, and the second line of LCD displays do not display the Call Forwarding assignment.

When Call Forwarding--Busy is activated, all

When Call Forwarding--No Answer is

When Call Forwarding--Busy/No

Permanent call forwarding is assigned

DSS

and/or

BLF

keys are

To activate Call Forwarding:

1. Press the

• The phone issues intercom dial tone.

•The

2. Dial “72.” “ENTER FWD CODE” appears on the display.

3. Dial the appropriate call forwarding code.

ON/OFF

key.

LED lights.

Call Forward Type

All 0 Busy/no answer 1 Busy 2 No answer 4

Code

“ENTER FWD EXT#” appears on the display.

Revised April 2000 DBS 824-3.0/3.2-700 3-11

Call Forwarding Key Telephone Features

4. If you are forwarding to an internal number, enter the number of the extension you want to receive your calls. If you are forwarding to an outside number, press

AUTO

plus the appropriate speed dial number.

Note:

programmed in personal or system speed dialing. Forwarding to an outside number requires use of pooled access trunks (Dial 9, 81 - 86). However, Dial 9 is not available when using Least Cost Routing mode.

5. Press the

• The

• “FWD-EXT 135” appears on the 2nd line of the display if extension

To cancel Call Forwarding

1. Press

2. Dial “72.”

3. Hang up.

Related Programming

To forward to an outside number, the number must be pre-

ON/OFF

DND/CF

135 is selected. If a name is assigned to the extension, the name appears instead of the extension number.

ON/OFF

key.

LED lights.

Considerations

• FF1 (System): Call Forward No Answer Timer

• FF1 (System): Extension Class of Service Setting

• FF3 (Extension): Extension Class of Service Assignment

• FF3 (Extension): Permanent Call Forward Type

• FF3 (Extension): Permanent Call Forward Extension

• FF10 (Speed Dial): System Speed Dial Numbers

• FF10 (Speed Dial): Personal Speed Dial Numbers

• DND and Absence Messages cancel Call Forwarding.

3-12 DBS 824-3.0/3.2-700 Revised A pril 2000

Key Telephone Features Call Forwarding

defined in permanent call forwarding. The following types of incoming trunk calls follow permanent call forward

settings:

- Direct trunk calls

- Transferred trunk calls.

• Voice calls do not forward when Call Forwarding--No Answer is used.

• If several calls arrive at once at an extension set for Call Forwarding-No

Answer, all of the calls will be queued. (The timing for each call begins with the ringing tone.)

• Extensions for which Call Forwarding to an external number has been set

cannot

- Be in the middle of an outside call when the feature is activated.

- Have a toll restriction setting that prohibits outside calls.

• To forward to an outside number, the number must be pre-programmed in

personal or system speed dialing. Forwarding to an outside number requires use of pooled access trunks (Dial 9, 81 - 86). However, Dial 9 is not available when using Least Cost Routing mode.

• Calls can be forwarded to a third-party voice mail using the “Call Forward

ID Code” described on page 1-12.

• In order for an extension to be permanently call forwarded to the pilot

number of a hunt group, the hunt group pilot number must be 244 or above. For example, if extension 200 is assigned as the pilot number of a hunt group, hunting will work properly when 200 is dialed. However, permanent call forwarding will not work for any extension that is permanently call forwarded to the hunt group pilot number.

Revised April 2000 DBS 824-3.0/3.2-700 3-13

Panasonic DBS 824 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

FCC Warning

Battery Recyclin g Statement

Contents

About This Manual

List of Features

Chapter 1. System Features

Account Codes

Non-Verified Account Codes

Verified Account Codes

Answer Supervision for Voice Mail

Auto Day Mode

Auto Set Relocation

Background Music

Battery Alarm

Battery Backup

Call Forward ID Code for Voice Mail

Caller ID

Caller ID Call Log

Centrex/PBX Compatibility

Direct Inward System Access (DISA)

Direct Trunk Access

Distinctive Ringing

Door Box

DP to DTMF Signal Conversion

Hunting Priority for VAUs

Independent Timers

Least Cost Routing (LCR)

Music-on-Hold

Night Service

Off-Premises Extension

Paging

Power Failure Transfer

Remote Maintenance

Remote Programming Mode

Station Class of Service

Station Hunting

Station Message Detail Recording (SMDR)

Toll Restriction

Trunk Groups

Trunk Name Assignment

Trunk Queuing

Universal Night Answer

Voice Mail Ringing

VAU Port Assignment

Walking TRS Class of Service

Chapter 2. Attendant Features

Attendant Assignment of Speed Dialing

Attendant Busy Override

Attendant Call Park

Attendant Control of Absence Messages, Attendant Features

Attendant-Controlled Text Assignment

Attendant Groups

Dial Tone Disable

DSS/72

Headset Operation

Key Bank Hold

One-Touch VM Tr ansfer

Station Lockout Code Assignment

System Time and Date Control

Traffic Measurement

Walking COS Confirmation

Chapter 3. Key Telephone Features

Key Phone

Absence Message

Auto Redial

Auto-Repeat Dial

Busy Override

Call Coverage Groups

Call Duration Display

Call Forwarding