Panasonic DBS 70 Guide

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Digital Business System

Section 700

Feature

Operation

Version 7.0 Issued 8/1/95

Doc. Part No. 7A0605Z9DJ

FCC Warning

Battery Recycling Statemen

The information contained in this document is subject to change without notice and should not be

construed as a commitment by the Panasonic Communications & Systems Company (PCSC).

PCSC reserves the right, without notice, to make changes to equipment design as advances in

engineering and manufacturing methods warrant

The software and hardware described in this document may be used or copied only in accordance

with the terms of the license pertaining to said software or hardware

This document may be reproduced either electronically or in print as needed by certified dealers

and technicians of DBS products. However, the information contained in this document must not

be altered, copied, or changed in any way that misrepresents the installation, operation, or other

function or feature of the DBS product or Panasonic. Panasonic assumes no liability for any

alteration or misrepresentation of information contain herein

Warning:

This service information is designed for experienced repair techn

cians only and is not designed for use by the general public. It does not contain

warnings or cautions to advise non-technical individuals of potential dangers in

attempting to service a product. Products powered by electricity should be se

viced or repaired only by experienced professional technicians. Any attempt to

service or repair the product or products dealt with in this service information

by anyone else could result in serious injury or death

This equipment generates, uses, and can radiate radio frequency energy, and, if not installed

and used in accordance with the instruction manual, may cause interference to radio comm

u-nications. This equipment has been tested and found to comply with the limits for a Class A

digital device pursuant to Part 15 of FCC Rules, which are designed to provide reasonable

protection against such interference when operated in a commercial environment. Operation

of this equipment in a residential area is likely to cause interference, in which case the user

at his own expense will be required to take necessary measures to correct the interference.

The following statement applies if you purchased backup batteries with your system

The product you have purchased contains rechargeable batteries. The batteries are recycl

a-ble. At the end of their useful life, under various state and local laws, it may be illegal to di

s-pose of these batteries into the municipal waste stream. Check with your local solid waste

officials for details on recycling options or proper disposal

About This Manual

Chapter 1. List of Features

Chapter 2. System Features

Account Codes........................................................................................................................ 2-3

Non-Verified Account Codes ........................................................................................... 2-3

Verified Account Codes.................................................................................................... 2-4

Answer Supervision for Voice Mail ....................................................................................... 2-6

Auto Day Mode ...................................................................................................................... 2-7

Auto Day Mode ...................................................................................................................... 2-8

Auto Set Relocation................................................................................................................ 2-9

Background Music................................................................................................................ 2-11

Battery Backup ..................................................................................................................... 2-12

Call Forward ID Code for Voice Mail.................................................................................. 2-13

Caller ID ............................................................................................................................... 2-14

Caller ID Auto DISA ............................................................................................................ 2-15

Centrex/PBX Compatibility.................................................................................................. 2-16

Direct Inward Dialing (DID) ................................................................................................ 2-16

DID Night Ringing Assignment ..................................................................................... 2-17

DID Delayed Ringing ..................................................................................................... 2-18

DID/DNIS Flexible Ring Assignments ................................................................................ 2-18

DID/DNIS Text Name Assignment...................................................................................... 2-19

DID/DNIS to a Voice Mailbox............................................................................................. 2-20

Direct Inward System Access (DISA).................................................................................. 2-22

Direct Trunk Access ............................................................................................................. 2-24

Distinctive Ringing ............................................................................................................... 2-24

Door Box (Using Extension Adaptor) .................................................................................. 2-25

Door Box (Using Trunk Adaptor) ........................................................................................ 2-27

Sensor.............................................................................................................................. 2-28

DP/DTMF Stations ............................................................................................................... 2-29

DP to DTMF Signal Conversion .......................................................................................... 2-29

Hunting Priority for VAUs ................................................................................................... 2-30

Independent Timers .............................................................................................................. 2-32

Internal Hold Tone................................................................................................................ 2-32

Least Cost Routing (LCR) .................................................................................................... 2-33

Music-on-Hold...................................................................................................................... 2-34

Night Service ........................................................................................................................ 2-35

DBS-70-700DBS Manual - Issued 8/1/95iii

Contents Section 700 - Operation

Night Service ........................................................................................................................ 2-37

Off-Premises Extension ........................................................................................................ 2-39

Paging ................................................................................................................................... 2-39

Power Failure Transfer ......................................................................................................... 2-41

Remote Maintenance ............................................................................................................ 2-42

Remote Programming Mode........................................................................................... 2-42

Remote Programming Using PCAS or DBS Manager ................................................... 2-44

Station Class of Service ........................................................................................................ 2-45

Station Hunting..................................................................................................................... 2-46

Terminal and Circular Hunting ....................................................................................... 2-47

Terminal, Distributed and Longest Idle Hunting............................................................ 2-49

Station Message Detail Recording (SMDR) ......................................................................... 2-51

T1 Interface........................................................................................................................... 2-54

Telephony Services ............................................................................................................... 2-56

Toll Restriction ..................................................................................................................... 2-58

Trunk Groups........................................................................................................................ 2-61

Trunk Name Assignment...................................................................................................... 2-62

Trunk Queuing...................................................................................................................... 2-63

Universal Night Answer ....................................................................................................... 2-64

Voice Mail Ringing .............................................................................................................. 2-65

VAU...................................................................................................................................... 2-66

Recording and Playing Messages ................................................................................... 2-66

VAU Port Assignment.......................................................................................................... 2-67

Walking TRS Class of Service ............................................................................................. 2-69

Chapter 3. Attendant Features

Alternate Attendant................................................................................................................. 3-3

Attendant Assignment of Speed Dialing ................................................................................ 3-3

Attendant Busy Override ........................................................................................................ 3-4

Attendant Call Park................................................................................................................. 3-5

Attendant Control of Absence Messages,............................................................................... 3-7

Attendant-Controlled Text Assignment .................................................................................. 3-8

Attendant Feature Package ................................................................................................... 3-10

Attendant Groups.................................................................................................................. 3-11

Dial Tone Disable ................................................................................................................. 3-12

DSS/72.................................................................................................................................. 3-13

Headset Operation................................................................................................................. 3-17

Key Bank Hold ..................................................................................................................... 3-18

One-Touch VM Transfer ...................................................................................................... 3-18

Station Lockout Code Assignment ....................................................................................... 3-21

System Time and Date Control ............................................................................................. 3-22

Traffic Measurement............................................................................................................. 3-24

Walking COS Confirmation ................................................................................................. 3-25

iv DBS Manual - Issued 8/1/95 DBS-70-700

Section 700 - Operation Contents

Chapter 4. Key Telephone Features

Key Phone............................................................................................................................... 4-3

Absence Message.................................................................................................................... 4-3

Auto Redial............................................................................................................................. 4-6

Barge-In for Direct Lines ........................................................................................................ 4-6

Busy Override ......................................................................................................................... 4-7

Call Coverage Groups ............................................................................................................. 4-8

Call Duration Display ............................................................................................................. 4-9

Call Forwarding .................................................................................................................... 4-10

Call Hold ............................................................................................................................... 4-16

Exclusive Hold ................................................................................................................ 4-16

System Hold.................................................................................................................... 4-17

Call Park ............................................................................................................................... 4-20

Call Pickup ............................................................................................................................ 4-21

Group Call Pickup .......................................................................................................... 4-23

Call Transfer ......................................................................................................................... 4-24

Blind Transfer ................................................................................................................. 4-24

Screened Transfer ........................................................................................................... 4-26

Call Waiting .......................................................................................................................... 4-28

Call Waiting/OHVA Text Reply .......................................................................................... 4-31

Caller ID Call Log ................................................................................................................ 4-32

Camp-on................................................................................................................................ 4-36

CO Line Key Trunk Access .................................................................................................. 4-37

Conference Calls ................................................................................................................... 4-38

Delayed Ringing ................................................................................................................... 4-41

Dial “0” for Attendant........................................................................................................... 4-41

Dial Tone Disable ................................................................................................................. 4-43

Do-Not-Disturb (DND)......................................................................................................... 4-44

EM/24 Console ..................................................................................................................... 4-46

Flexible Function (FF) Keys ................................................................................................. 4-46

Handsfree Answerback ......................................................................................................... 4-53

Handsfree Operation............................................................................................................. 4-54

Headset Operation................................................................................................................. 4-54

Hot Dial Pad.......................................................................................................................... 4-55

Considerations ................................................................................................................ 4-55

Intercom Calling ................................................................................................................... 4-55

Last Number Redial.............................................................................................................. 4-58

Line Appearances ................................................................................................................. 4-59

DSS/BLF Appearances......................................................................................................... 4-60

Multi-CO (MCO) Appearances ...................................................................................... 4-62

Multi-Line (ML) Appearances ........................................................................................ 4-64

ML/MCO Separation ............................................................................................................ 4-65

Meet-Me Answer.................................................................................................................. 4-66

Message Waiting/Callback Request ..................................................................................... 4-67

Non-Appearing Outside Lines .............................................................................................. 4-69

DBS-70-700DBS Manual - Issued 8/1/95 v

Contents Section 700 - Operation

Offhook Signaling................................................................................................................. 4-70

Offhook Voice Announce (OHVA) ...................................................................................... 4-71

One-Touch Keys ................................................................................................................... 4-73

One-Touch VM Access ........................................................................................................ 4-77

Onhook Dialing..................................................................................................................... 4-80

Pooled Trunk Access ............................................................................................................ 4-80

Prime Line Preference .......................................................................................................... 4-82

Private Line ........................................................................................................................... 4-83

Reminder Call ....................................................................................................................... 4-84

Ringing Line Preference ....................................................................................................... 4-86

Saved Number Redial........................................................................................................... 4-86

Speed Dialing........................................................................................................................ 4-87

System Speed Dial.......................................................................................................... 4-91

Speed Dial Linking ......................................................................................................... 4-93

Station Lockout..................................................................................................................... 4-95

Trunk-to-Trunk Transfer....................................................................................................... 4-96

Voice Mail Transfer Key ...................................................................................................... 4-97

Chapter 5. DSLT Features

DSLT ...................................................................................................................................... 5-3

Absence Message.................................................................................................................... 5-4

Auto Redial............................................................................................................................. 5-6

Busy Override ......................................................................................................................... 5-6

Call Forwarding ...................................................................................................................... 5-7

Call Hold ............................................................................................................................... 5-11

Call Park ............................................................................................................................... 5-12

Call Pickup ............................................................................................................................ 5-14

Direct Call Pickup........................................................................................................... 5-14

Group Call Pickup .......................................................................................................... 5-15

Call Transfer ......................................................................................................................... 5-16

Blind Transfer ................................................................................................................. 5-16

Screened Transfer ........................................................................................................... 5-17

Call Waiting .......................................................................................................................... 5-19

Camp-on................................................................................................................................ 5-21

Conference Calls ................................................................................................................... 5-22

Dial “0” for Attendant........................................................................................................... 5-23

Dial Tone Disable ................................................................................................................. 5-24

Direct Trunk Access ............................................................................................................. 5-24

Do-Not-Disturb (DND)......................................................................................................... 5-25

Intercom Calling ................................................................................................................... 5-26

Last Number Redial.............................................................................................................. 5-27

Meet-Me Answer.................................................................................................................. 5-28

Message Waiting/Callback Request ..................................................................................... 5-29

Off-Hook Voice Announce (OHVA).................................................................................... 5-30

vi DBS Manual - Issued 8/1/95 DBS-70-700

Section 700 - Operation Contents

Onhook Dialing..................................................................................................................... 5-32

Pooled Trunk Access ............................................................................................................ 5-32

Reminder Call ....................................................................................................................... 5-33

Saved Number Redial........................................................................................................... 5-34

Speed Dialing........................................................................................................................ 5-35

Personal Speed Dialing ................................................................................................... 5-35

Station Lockout..................................................................................................................... 5-37

System Speed Dial.......................................................................................................... 5-38

Chapter 6. SLT Features

Absence Message.................................................................................................................... 6-3

Busy Override ......................................................................................................................... 6-5

Call Forwarding ...................................................................................................................... 6-6

Call Hold ............................................................................................................................... 6-10

Call Park ............................................................................................................................... 6-11

Call Pickup ............................................................................................................................ 6-12

Direct Call Pickup........................................................................................................... 6-12

Group Call Pickup .......................................................................................................... 6-13

Call Transfer ......................................................................................................................... 6-14

Blind Transfer ................................................................................................................. 6-14

Screened Transfer ........................................................................................................... 6-15

Call Waiting .......................................................................................................................... 6-17

Camp-on................................................................................................................................ 6-19

Conference Calls ................................................................................................................... 6-20

Dial “0” for Attendant........................................................................................................... 6-21

Dial Tone Disable ................................................................................................................. 6-22

Direct Trunk Access ............................................................................................................. 6-23

Do-Not-Disturb (DND)......................................................................................................... 6-23

Intercom Calling ................................................................................................................... 6-25

Last Number Redial.............................................................................................................. 6-26

Meet-Me Answer.................................................................................................................. 6-27

Message Waiting/Callback Request ..................................................................................... 6-28

Off-Hook Voice Announce (OHVA).................................................................................... 6-29

Pooled Trunk Access ............................................................................................................ 6-30

Speed Dialing........................................................................................................................ 6-31

Personal Speed Dialing ................................................................................................... 6-31

Station Lockout..................................................................................................................... 6-33

DBS-70-700DBS Manual - Issued 8/1/95 vii

Contents Section 700 - Operation

viii DBS Manual - Issued 8/1/95 DBS-70-700

Section 700 - Operation Introduction

About This Manual

Software Versions Covered by This Manual

This manual covers all versions of CPC-A, all versions of CPC-AII software through Version 7.0 and CPC-B software through Version 7.0.

Differences in feature availability or operation are noted within each feature description.

If you are using this manual for a single DBS system, make note of its software version in the following table. This note may be referenced by technicians or owners of the system.

Software version information for systems shipped with this document

CPC Model: Software Version:

Organization

This manual contains detailed descriptions of DBS features. The feature descriptions are organized according to the following categories:

Feature Categories Description

System Features System Features are either available on a

system-wide basis or aid in the overall administration of the DBS.

Attendant Features Attendant Features assist the attendant in

serving as a central answering point. In addition, attendant features also provide special capabilities for monitoring and programming extensions.

Key Telephone Features Key Telephone Features are available to DBS

key phones. DBS key phones are proprietary digital sets that provide feature access through a combination of feature keys and access codes.

DBS-70-700DBS Manual - Issued 8/1/95 ix

Introduction Section 700 - Operation

Purpose

Digital Single-Line Telephone

(DSLT) Features

DSLT Features are available to Digital SingleLine Telephones. DSLTs provide digital audio quality and limited feature key access in a single-line set.

Single Line Telephone Features

SLT Features are available to industry-standard 2500 sets. Since SLTs are not equipped with feature keys, most features are accessed by using the dialpad and/or the switchhook.

The purpose of this manual is to provide an overview of feature operation and requirements. Where applicable, the following types of information are provided for each feature.

Types of information Purpose

Description The Description section provides an overview

of how the feature works and, in some cases, what it is typically used for.

Operation The Operation section includes step-by-step

instructions on how to use the feature.

Hardware Requirements

This section lists any special hardware that is required to use the feature.

Related Programming The Related Programming section lists the pro-

gramming subsystems associated with the feature.

Considerations This section provides details on feature interac-

tions and limitations.

xDBS Manual - Issued 8/1/95 DBS-70-700

Chapter 1. List of Features

The following tables list the features available with the DBS. The following tables are included in this chapter:

TopicPage

System Features 1-3 Attendant Features 1-5 Extension Features 1-6

DBS-70-700 DBS Manual - Issued 8/1/95 1-1

Chapter 1. Features List Section 700 - Operation

1-2 DBS Manual - Issued 8/1/95 DBS-70-700

Section 700 - Operation Chapter 1. Features List

Table 1-1. System Features

Feature CPC-A CPC-AII CPC-B

3.03.13.23. 3

Account Codes: Non-verified x x x x x x x x x x x x Account Codes: Verified x x x x x x x x x Answer Supervision for Voice

Mail Auto Day Mode x x x x x x x x Auto Set Relocation x x x x x x x x x Background Music x x x x x x x x x x x x x x x Battery Backup x x x x x x x x x x x x x x x Call Forward ID Code for

Voice Mail Caller ID x x x x Caller ID Auto DISA x x x x Centrex/PBX Compatibility x x x x x x x x x x x x DID (Direct Inward Dialing ) x x x x x x x DID Night Ringing Assignment x x x x DID Delayed Ringing x x x x DID/DNIS Flex. Ring Assign. x x x x DID/DNIS Text Name Assign. x x x x DID/DNIS To a Voice Mailbox x x x DISA x x x x x x x x x x x x x x x Direct Trunk Access x x x x x x x x x x x x x x x Distinctive Ringing x x x x x x x x x Door Box (Extension Port) x x Door Box (Trunk Port) x x x x x x x x x x x x x x x DP/DTMF Stations x x x x x x x x x x x x x x x DP to DTMF Signal

Conversion Hunting Priority for VAUs x x x x x x x Independent Timers x x x x x x x x x Internal Hold Tone x x Key Bank Hold x x x x x x x x x x x x x x x Least Cost Routing x x x x x x x x x x x x x x x Music-on-Hold x x x x x x x x x x x x x x x Night Service x x x x x x x x x x x x x x x Night Service (2 Modes) x x Off-Premises Extension x x x x x x x x x x x x x x x Paging x x x x x x x x x x x x x x x

x x x x x x x x x x x x x x

x x x x x x x x x x x x x x x

x x x x x x x

7 1 2

3. 1

4 5 6

6. 1

DBS-70-700DBS Manual - Issued 8/1/95 1-3

Chapter 1. Features List Section 700 - Operation

Feature CPC-A CPC-AII CPC-B

3.03.13.23. 3

Power Failure Transfer x x x x x x x x x Remote Maintenance x x x x x x x x x x x x x x x

Sensor x x x x x x x x x x x x x x x Station Class of Service x x x x x x x x x Station Hunting: Terminal and

Circular Station Hunting: Terminal,

Distributed, Longest Idle Station Message Detail

Recording (SMDR) T1 Interface x x x x x Telephony Services x x Toll Restriction x x x x x x x x x x x x x x x Trunk Groups x x x x x x x x x x x x x x x Trunk Name Assignment x x x x x x x x x x Trunk Queuing x x x x x x x x x x x x x x x Universal Night Answer x x x x x x x x x x x x x x x Voice Mail Ringing x x x x x x x x x VAU (Voice Announce Unit) x x x x x x x x x x x x x x x VAU Port Assignment x x x x x x x Walking TRS Class of Service x x x x x x x x x

x x x x x

x x x x x x x x x x x x x x x

x x x

7 1 2

3. 4 5 6

x x x x x

x x x x x x

6. 1

1-4 DBS Manual - Issued 8/1/95 DBS-70-700

Section 700 - Operation Chapter 1. Features List

Table 1-2. Attendant Features

Feature CPC-A CPC-A II CPC-B

3.03.13.23. 3

Alternate Attendant x x x x x Attendant Assignment of

Speed Dialing Attendant Busy Override x x x x x x x x x x Attendant Call Park x x x x x x x x x x x x x x x Attendant Control of Absence

Messages, Call Forwarding, and DND

Attendant-Controlled Text Assignment

Attendant Feature Packag e x x x Attendant Groups x x x x x x x x x x Dial Tone Disable x x x x x x x x x x x x x x x DSS/72 x x x x x x x x

Headset Operation x x x x x x x x x x x x x x x One-Touch VM Transfer x x x x x x x Station Lockout Code

Assignment System Time and Date Control x x x x x x x x x x x x x x x Traffic Measurement x x x x x x x x x x x x x x x Voice Mail Transfer Key x x x x x x Walking COS Confirmation x x x x x x x x x

x x x x x x x x x x x x x x x

x x x x x x x x x

x x x x x x x x x x x x x x x

7 1 2

3. 4 5 6

x x x x x

x x x x x x

6. 1

DBS-70-700DBS Manual - Issued 8/1/95 1-5

Chapter 1. Features List Section 700 - Operation

Table 1-3. Extension Features

Feature CPC-A CPC-A II CPC-B

3.03.13.23. 3

Absence Messag e x x x x x x x x x x x x x x x Auto Redial x x Barge-In for Direct Lines x x x x x x x Busy Override x x x x x x x x x x x x x x x Call Coverage Groups x x x x x x x x x x x x x x x Call Duration Display x x x x x x x x x x x x x x x Call Forwarding x x x x x x x x x x x x x x x Call Hold: Exclusive and

System Call Park x x x x x x x x x x x x x x x Call Pickup: Direct and

Group Call Transfer: Blind and

Screened Call Waiting x x x x x x x x x x x x x x x Call Waiting/OHVA Text

Reply Caller ID Call Log x x x x Camp-on x x x x x x x x x x x x x x x CO Line Key Trunk Access x x x x x x x x x x x x x x x Conference Calls x x x x x x x x x x x x x x x Delayed Ringing x x x x x x x x x x Dial “0” for Attendant x x x x x x x x x x x x x x x Direct Trunk Access x x x x x x x x x x x x x x x Do-Not-Disturb (DND) x x x x x x x x x x x x x x x EM/24 Console x x x x x x x x x x x x x x x Flexible Function (FF) Keys x x x x x x x x x x x x x x x Handsfree Answerback x x x x x x x x x x x x x x x Handsfree Operation x x x x x x x x x x x x x x x Headset Operation x x x x x x x x x x x x x x x Hot Dial Pad x x x x x x Intercom Calling x x x x x x x x x x x x x x x Last Number Redial x x x x x x x x x x x x x x x Line Appearances x x x x x x x x x x x x x x x DSS/BLF Appearances:

Direct Line (DL) DSS/BLF Appearances:

Multi-CO (MCO)

x x x x x x x x x

x x x x x x x x x x x x x x x

x x x x x x x x

x x x x x x x x x x x x x

x x x x x x x x

x x x x x x x x x x

7 1 2

3. 4 5 6

x x x x x

x x x x x x

6. 1

1-6 DBS Manual - Issued 8/1/95 DBS-70-700

Section 700 - Operation Chapter 1. Features List

Feature CPC-A CPC-A II CPC-B

3.03.13.23. 3

DSS/BLF Appearances: Multi-Line (ML) Appearances

ML/MCO Separation x x x x x x x x Meet-Me Answer x x x x x x x x x x x x x x x Message Waiting/Callback

Request Non-appearing Outside Line x x x x x x x x x x x x x x x Offhook Signaling x x x x x x x x x x x x x x x Off-Hook Voice Announce

(OHVA) One-Touch Keys x x x x x x x x x x x x x x x One-Touch VM Access x x x x x x x Onhook Dialing x x x x x x x x x x x x x x x Pooled Trunk Access x x x x x x x x x x x x x x x Prime Line Preference x x x x x x x x x x x x x x x Private Line x x x x x x x x x x x x x x x Reminder Call x x x x x x x x x x x x x x x Ringing Line Preference x x x x x x x x x x x x x x x Saved Number Redial x x x x x x x x x x x x x x x Speed Dial Linking x x x x x x x x x x x x x x x Speed Dialing: System and

Personal Station Lockout x x x x x x x x x x x x x x x Trunk-to-Trunk Transfer

(Unsupervised Conference)

x x x x x x x x x x x x x x x

x x x x x x x x x x

7 1 2

3. 1

4 5 6

6. 1

DBS-70-700DBS Manual - Issued 8/1/95 1-7

Chapter 1. Features List Section 700 - Operation

1-8 DBS Manual - Issued 8/1/95 DBS-70-700

Chapter 2. System Features

This chapter contains detailed descriptions of DBS System Features. System Features are either available on a system-wide basis or aid in the overall administration of the DBS.

This chapter covers the following topics:

TopicPage

Account Codes 2-3 Answer Supervision for Voice Mail 2-6 Auto Day Mode 2-7 Auto Set Relocation 2-9 Background Music 2-11 Battery Backup 2-12 Call Forward ID Code for Voice Mail 2-13 Caller ID 2-14 Caller ID Auto DISA 2-15 Centrex/PBX Compatibility 2-16 Direct Inward Dialing (DID) 2-16 DID/DNIS Flexible Ring Assignments 2-18 DID/DNIS Text Name Assignment 2-19 DID/DNIS to a Voice Mailbox 2-20 Direct Inward System Access (DISA) 2-22 Direct Trunk Access 2-24 Distinctive Ringing 2-24 Door Box (Using Extension Adaptor) 2-25 Door Box (Using Trunk Adaptor) 2-27 DP/DTMF Stations 2-29 DP to DTMF Signal Conversion 2-29 Hunting Priority for VAUs 2-30 Independent Timers 2-32 Internal Hold Tone 2-32 Least Cost Routing (LCR) 2-33 Music-on-Hold 2-34 Night Service 2-35 Off-Premises Extension 2-39

DBS-70-700DBS Manual - Issued 8/1/95 Page 2-1

Chapter 2. System Features Section 700 - Operation

TopicPage

Paging 2-39 Power Failure Transfer 2-41 Remote Maintenance 2-42 Station Class of Service 2-45 Station Hunting 2-46 Station Message Detail Recording (SMDR) 2-51 T1 Interface 2-54 Telephony Services 2-56 Toll Restriction 2-58 Trunk Groups 2-61 Trunk Name Assignment 2-62 Trunk Queuing 2-63 Universal Night Answer 2-64 Voice Mail Ringing 2-65 VAU 2-66 VAU Port Assignment 2-67 Walking TRS Class of Service 2-69

Page 2-2DBS Manual - Issued 8/1/95 DBS-70-700

Section 700 - Operation Chapter 2. System Features

Account Codes

You can assign account codes to clients to facilitate billing and to track call dates and times, numbers called, and outside line numbers used. This information is printed for each account on the SMDR record.

Non-Verified Account Codes

(CPC-A, CPC-AII, and CPC-B Versions prior to 3.1 and 6.0 and higher)

Description

In CPC-A and CPC-B Versions prior to 3.1, account codes are not verified. With CPC-AII and with CPC-B Versions 6.0 and higher, account codes may be verified or non-verified depending on system programming.

Non-verified account codes can be extension programming.

With voluntary account codes, the user is not forced to enter an account code before making a call. With forced account codes, the user must enter an account code before accessing an outside line.

Non-verified account codes can be assigned to incoming and outgoing calls. To assign an account code to an outgoing call, the user enters the account code before making the call or during the call. To assign an account code to an incoming call, the user enters the account code during the call.

To enter an Account Code before dialing:

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the

ON/OFF

AUTO

key.

LED lights.

key, then press “#.”

forced

voluntary

, depending on

• “Enter Account #” appears on the display.

• If you are using a Single Line Telephone (SLT) or Digital Single Line Telephone (DSLT), dial “#7.”

3. Enter the Account Code (up to 10 digits).

4. Press “#.”

DBS-70-700DBS Manual - Issued 8/1/95 Page 2-3

Chapter 2. System Features Section 700 - Operation

“Entered Account #” appears on the display.

5. Press a vacant CO key or dial a trunk access code.

6. Dial the telephone number.

To enter an Account Code during an outside call:

1. Press the

2. Press “#.” “Enter Account #” appears on the display.

3. Enter the Account Code (up to 10 digits). The Account Code entered appears on the display.

4. Press “#.”

Hardware Requirements

• An SMDR printer or external call accounting system is required to collect

account code records.

Related Programming

• FF3 (Extension): Forced Account Codes

AUTO

key.

Considerations

• SLTs cannot assign account codes during a call.

Verified Account Codes

(CPC-AII and CPC-B, Version 3.1 or higher)

Description

Extensions with the Verified Account Codes feature from making outside calls without the user first entering a valid Account Code. After a valid Account Code is entered, the Toll Restriction Service (TRS) type assigned to the code is substituted for the extension TRS type, thus temporarily allowing calls based on the new TRS type.

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enabled

are restricted

Section 700 - Operation Chapter 2. System Features

Operation

Extensions with the Verified Account Codes feature outside calls based on the TRS type assigned to the extension. If a user wishes to place a call that would normally be restricted at the extension, the user can enter a valid Verified Account Code to upgrade the TRS type assigned to the extension.

1. Pick up the handset. The phone issues intercom dial tone.

2. Dial “#11.”

3. Enter the four-digit Account Code.

4. Press “#.” The phone issues intercom dial tone.

5. Press an available CO key or dial a trunk access code. The phone issues outside dial tone.

disabled

can place

6. Dial the telephone number. The Verified Account Code TRS type remains in effect until the call is

completed.

Related Programming

• FF1 (System): Verified Forced Account Codes

• FF1 (System): Toll Restriction for Verified Forced Account Codes

• FF3 (Extension): Verified Forced Account Codes

• FF7 (TRS): Toll Restrictions

Hardware Requirements

• An SMDR printer or external call accounting system is required to collect

account code records.

Considerations

• Verified account codes are for outgoing calls only.

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Chapter 2. System Features Section 700 - Operation

• The maximum number of verified account codes is 100.

• Each verified account code must consist of 4 digits.

• “0000” cannot be used for a verified account code.

• Verified account codes do not override station lockout.

• Verified account codes do not override Least Cost Routing (LCR) settings.

• With CPC-AII and CPC-B Version 3.1 to 5.04, non-verified account codes

can be used. However, they can only be used on a voluntary basis. Forced

non-verified

account codes are not available with CPC-B 3.1 to 5.04.

Answer Supervision for Voice Mail

(CPC-AII and CPC-B Version 5.0 or higher)

Description

Operation

This feature allows the DBS to send an answer signal to third-party voice mail systems.

In previous releases, a third-party voice mail did not receive a signal to indicate that a DBS extension had answered. To determine that the extension had answered, the voice mail system had to wait until it stopped receiving ringback tone. Waiting for the ringback to stop often delayed connection times for calls from voice mail to extensions. Sending an answer signal provides quicker response time between the DBS and the voice mail system.

The following programming can be performed from an attendant phone or any other phone that has entered the programming access code.

To assign an answer signal code:

1. Press the

ON/OFF

key.

• The phone issues intercom dial tone.

• The

2. Press the

3. Dial “

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ON/OFF

PROG

#94

.”

LED lights.

key.

Section 700 - Operation Chapter 2. System Features

4. Enter the Answer Signal Code (1 to 5 digits).

5. Press the

To view an answer signal code:

1. Press the

2. Press the

3. Dial “#94.”

Considerations

• The digits used for the answer signal code are determined by the

• If the called extension does not answer and is forwarded to voice mail, the

• During transmission of the answer signal code, other DTMF digits and

HOLD

ON/OFF CONF

requirements of the voice mail system.

DBS sends a call forward ID code back to the voice mail system.

functions from the DBS extension are ignored.

key.

Auto Day Mode

(CPC-AII prior to 7.0 and CPC-B Version 4.0 to 6.11)

Description

Auto Day Mode allows the DBS to go into day mode automatically. The DBS can also be programmed to go into night mode automatically (see

“Night Service,” page 2-35). If only one of the auto modes is turned on, the

the auto mode. For instance, if night mode has been activated automatically, the attendant must press the

If only one of the auto modes is turned on, the to go into an auto mode before the scheduled time.

If both auto day and auto night modes are turned on, the attendant key

cannot

be used.

NIGHT

key to go into day mode.

NIGHT

key is used to turn off

key can also be used

NIGHT

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Chapter 2. System Features Section 700 - Operation

Related Programming

• FF1 (System): Automatic Day Mode Start Time

• FF1 (System): Automatic Night Mode Start Time

Considerations

• If both auto modes are set, the starting times must differ by at least one

hour.

• When one auto mode is turned on, the mode cannot be reset by the

key until 3 minutes after the auto mode is activated. (When both auto modes are set, the

• If a

NIGHT

key is not assigned, the access code #52 can be used instead.

key cannot be used.)

Auto Day Mode

(CPC-B Version 7.0 or higher and CPC-A II Version 7.0 and higher)

Description

Auto Day Mode allows the DBS to go into day mode automatically. The DBS can also be programmed to go into night mode automatically (see

“Night Service,” page 2-37). If only one of the auto modes is turned on, the

toggle key or the mode. For instance, if attendant must press the to go into day mode. (Note: You must wait at least 3 minutes after the automatic mode is activated before manually changing the mode. Otherwise the system will immediately revert back to the automatic mode.)

DAY, NIGHT1

NIGHT1

DAY/NIGHT1/NIGHT2

mode has been activated automatically, the

, or

NIGHT2

DAY/NIGHT1/NIGHT2

NIGHT

is used to turn off the auto

toggle key or the

DAY

key

If only one of the auto modes is turned on, the toggle key or the an auto mode before the scheduled time. If auto day and both auto night modes are turned on, the manual mode keys

DAY, NIGHT1

, or

NIGHT2

DAY/NIGHT1/NIGHT2

key can also be used to go into

can

be used.

Related Programming

• FF1 (System): Auto Day Mode Start Timer

• FF1 (System): Auto Night1 Mode Start Timer

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Section 700 - Operation Chapter 2. System Features

• FF1 (System): Auto Night2 Mode Start Timer

Considerations

• If all auto modes are set, the starting times must differ by at least one hour.

• When one auto mode is turned on, the mode cannot be reset by the NIGHT

key until 3 minutes after the auto mode is activated. (When all auto modes are set, the mode keys cannot be used.)

• If mode keys are not set, the access codes #520 (DAY/NIGHT1/NIGHT2

toggle), #521 (DAY), #522 (Night1) or #523 (Night2) can be used instead.

Auto Set Relocation

(CPC-AII and CPC-B Version 3.1 or higher)

Description

Operation

Auto Set Relocation can be used to relocate the program settings of one extension to another extension.

Auto Set Relocation is commonly used when extension users want to trade work areas. For example, if Extensions “A” and “B” are going to switch office locations, Auto Set Relocation enables them to switch telephone settings without re-programming.

Before a phone can be relocated, it must be assigned an Auto Set Relocation code. See “Related Programming” for the program address used to set up the Auto Set Relocation Code.

The following example illustrates how the program settings for extensions 200 and 300 could be switched.

To Transfer Extension Settings from 200 to 300:

1. At extension 300, pick up the handset.

2. Press “#10.”

3. Dial extension number 200.

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Chapter 2. System Features Section 700 - Operation

4. Enter the four-digit auto set relocation code assigned to extension 200.

5. Replace the handset.

• All programmed extension features and TRS settings from 200 are

transferred to 300.

• Extension 300 are placed out of service.

To Reactivate Extension 300:

1. Unplug the extension cable from 300.

2. Reconnect the cable. Extension 300 assumes all extension features, TRS, and LCR settings that

were initially assigned to 200.

Related Programming

• FF3 (Extension): Auto Set Relocation Code

Considerations

• The following types of data can be transferred using this feature:

• Settings may not be transferred between extensions of different types. In

• Attendant 1 is excluded from this feature.

- TRS type settings

- Ring settings (trunk line, remote ringing, day/night, DID)

- FF key data

- Extension numbers and names

- System call forward settings

- All settings and data defined by programming.

other words, an SLT and a KTEL cannot exchange program settings.

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Section 700 - Operation Chapter 2. System Features

Background Music

(All Versions)

Description

If your system is set up to provide Background Music, music can be played from the speakers of idle telephones. If a call is made to an extension receiving Background Music, the music stops and the phone rings. Background Music is also interrupted when the phone goes offhook.

The system can also provide music-on-hold using the Background Music source or a separate music source. If Music-on-Hold is provided, callers automatically hear music when they are placed on hold. (See page 2-34 for more information on Music-on-Hold.)

Operation

To turn Background Music on:

1. Press the

• The phone issues intercom dial tone.

• The

2. Dial “#53.” “BGM ON” appears on the display.

3. Press the The

To turn Background Music off:

1. Press the

• The phone issues intercom dial tone.

• The

ON/OFF

key.

LED lights.

key.

LED goes off.

key.

LED lights.

2. Dial “#53.” “BGM OFF” appears on the display.

3. Press the

DBS-70-700DBS Manual - Issued 8/1/95 Page 2-11

ON/OFF

key.

Chapter 2. System Features Section 700 - Operation

• The

• The date and time appear on the display.

ON/OFF

Related Programming

• FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B 3.1

or higher)

• FF3 (Extension) Extension Class of Service Assignment (CPC-AII CPC-B

3.1 or higher)

Hardware Requirements

• The music source must be purchased separately. It is not provided with the

DBS.

• If a single music source is used for both Music-on-Hold and Background

Music, the music source connects to the CN5 on the DBS. If a separate music source is used for background music, it connects directly to the SCC card. See set the option straps.

Installation (Section 300)

LED goes off.

for instructions. Be sure to corrrectly

• The input impedance for the music source is 10k ohms.

• The maximum input level is 10 dB.

Important:

Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the Music-On-Hold feature. Panasonic Communications & Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.

A license may be required from the American Society of

Battery Backup

(All Versions)

Description

The DBS two 12-volt batteries for battery backup. (Some DBS 72 and 96 systems use four older-style 6-volt batteries.) The backup batteries are connected in a series circuit, using cables provided with the DBS. With maximum traffic, the backup batteries last up to 40 minutes for the DBS 40 and 72, and up to 30 minutes for the DBS 96. The backup batteries should be replaced about every 3 years.

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Section 700 - Operation Chapter 2. System Features

Call Forward ID Code for Voice Mail

(CPC-A Version 3.1, CPC-AII, and all CPC-B Versions)

Description

Call Forward ID Code for Voice Mail allows users to call forward to a thirdparty voice mail system. The ID Code sends the digits that are required by the voice mail to identify the DBS extension and allow it to retrieve messages.

With CPC-A or CPC-B Version 1.0, you can only set the ID Code from the phone to be forwarded. Beginning with CPC-B Version 2.0, ID Codes can be set from any key phone; this is also true of CPC-AII.

Operation

To set a Call Forward ID Code for Voice Mail:

1. Press the

2. Press the

3. Press “*.”

4. If you are using CPC-AII or CPC-B Version 2.0 or later, enter the extension number to be forwarded. If you are using CPC-A or CPC-B Version 1.0, go to Step 5.

5. Enter up to 16 digits (0-9) for the mail box ID code. (Press the key to insert a pause.)

6. Press the

To clear the ID Code:

1. Press the

2. Press the

3. Press “*.”

PROG AUTO

HOLD

PROG AUTO

key. key.

key.

key. key.

REDIAL

4. Enter the extension number.

5. Press the

DBS-70-700DBS Manual - Issued 8/1/95 Page 2-13

HOLD

key.

Chapter 2. System Features Section 700 - Operation

Considerations

• In CPC-A 3.1 and CPC-B Versions prior to 5.0, callers could hear the tones

as the ID code was transmitted to the voice mail system. Beginning with CPC-A Version 3.3, CPC-AII and CPC-B Version 5.0, external callers do not hear the tones.

• The Extension Copy program (FF9 2# 1-144# 1-144##) should

used to copy extension settings that include a Call Forward ID Code. Copying extension settings in this manner allows the copy “destination” to retrieve the messages of the copy “source.” For example, if you copy extension settings from extension 200 to extension 300, extension 300 can retrieve 200’s messages. Extension 300 can retrieve 200’s messages because the Call Forward ID Code for 200 is also assigned to 300.

Caller ID

(CPC-A II Version 6.1 or higher and CPC-B Version 6.1 or higher)

Description

A properly equipped DBS supports Caller ID (CID), a service offered by the network telephone service provider. The CO sends calling number information to the DBS after the first ring. Users who have display telephones can see CID information as incoming calls ring at their extension and can have access to previous calls via the Caller ID Call Log feature. The CID number is recorded in SMDR.

not

Related Programming

• FF1 (System Programming): Call Duration Display

• FF1 (System Programming): Call Duration Timer

• FF5 (Key Assignments): FF Key Assignments for Extensions

• FF2 (Trunk): Trunk Type

Hardware Requirements

• Loop-start trunk card (VB-43511A)

• Caller ID circuit card (VB-43511)

• MFR card (for Caller ID Auto DISA)

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Section 700 - Operation Chapter 2. System Features

Considerations

• Caller ID service must be ordered from the local telephone operating

company or the interexchange carrier.

Caller ID Auto DISA

(CPC-A II Version 6.1 or higher and CPC-B Version 6.1 or higher)

Description

A DBS equipped for Caller ID (CID) can provide automatic DISA dial tone based on Caller ID information. This allows up to 10 predetermined users to access the DISA feature without requiring a trunk be left in the DISA mode.

When a CID call is sent to the DBS, the CID number is checked against the table. If the number is found, the caller will automatically be connected to DISA dial tone.

Related Programming

• FF1 (System Programming): Automatic DISA

Hardware Requirements

• Loop-start trunk card (VB-43511A)

• Caller ID circuit card (VB-43511)

• MFR card (Caller ID Auto DISA)

Considerations

• Caller ID feature must be enabled.

DBS-70-700DBS Manual - Issued 8/1/95 Page 2-15

Chapter 2. System Features Section 700 - Operation

Centrex/PBX Compatibility

(CPC-A Version 3.2 or higher, CPC-AII, and CPC-B Version 2.1 or higher)

Description

Centrex/PBX Compatibility allows the DBS to be connected to centrex or PBX lines.

The DBS supports up to 8 access codes for dialing centrex or a PBX. These access codes allow the DBS SMDR output to exclude the number dialed to reach a centrex or PBX line.

The DBS also supports transmission of a flash signal over the centrex or PBX link.

Related Programming

• FF1 (System): PBX Access Code(s)

• FF2 (Trunks): Trunk Type

• FF8 (Least Cost Routing): LCR Add Tables

Considerations

• The LCR Add Table can be used to prefix digits for outgoing calls through

Centrex.

Direct Inward Dialing (DID)

(CPC-B Version 2.0 or higher)

Description

The Direct Inward Dialing (DID) feature allows an extension to have a dedicated direct number. The dedicated number allows calls to be made directly to the extension, without the caller going through the attendant.

Prior to CPC-B Version 3.1, only one DID number could be assigned to an extension. Beginning with CPC-B Version 3.1, one DID number can be assigned to several extensions, and one extension can have more than one DID number; this is also true of CPC-AII.

If a DID number is assigned to more than one extension, incoming calls to the DID number ring at all the assigned extensions simultaneously.

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Section 700 - Operation Chapter 2. System Features

Related Programming

• FF1 (System): Multiple DID (CPC-B Version 3.1 or higher)

• FF3 (Extension): Inbound DID Dial Number (CPC-B Version 2.0 to 2.16)

• FF4 (Ring): DID, Delayed, Night , Delayed Night, Night 2, and Delayed

Night 2 Ring Assignments

Hardware Requirements

• Either the T-1 Card or DID trunk card is required. Each DID trunk card

provides 8 ports.

• The DID trunk card requires an external 48V power supply. See

Installation (Section 300)

for instructions.

Considerations

• The DID Trunk card supports 4-digit, dial-pulse DID.

• The T1 card supports 4-digit, dial-pulse or DTMF DID.

• DID numbers must be between 0000 and 9999.

• Beginning with CPC-B Version 3.1, a maximum of 500 DID/extension

settings is allowed.

DID Night Ringing Assignment

(CPC-B Version 5.0 or higher)

Description

For a description of this feature, see “DID/DNIS Flexible Ring Assignments” on page 2-18.

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Chapter 2. System Features Section 700 - Operation

DID Delayed Ringing

(CPC-B Version 5.0 or higher)

Description

For a description of this feature, see “DID/DNIS Flexible Ring Assignments” on page 2-18.

DID/DNIS Flexible Ring Assignments

(CPC-B Version 5.0 or higher)

Description

DID/DNIS Flexible Ring Assignments allow night ringing and delayed ringing for specific DID/DNIS numbers.

Related Programming

• FF1 (System): Delayed Ring

• FF1 (System): Central Office Delayed Ring Timer

• FF1 (System): Inbound DID Dial Numbers

• FF1 (System): DNIS Number Setting

Considerations

• Timing for DID/DNIS delayed ringing is controlled by the Central Office

Delayed Ring Timer.

• The system uses a DID Numbers Table for DID assignment. The DID

Numbers Table allows up to 500 DID assignments. Each assignment consists of the DID number and an associated extension.

• The system uses a separate DNIS Numbers Table for DNIS assignment.

The DNIS Numbers Table allows up to 500 DNIS assignments, with each assignment consisting of the DNIS number and an associated extension.

• When multiple extensions are assigned delayed ringing for the same DID/

DNIS number, unanswered delay ringing forwards based on the extension with the lowest port number.

For example, if port numbers 125 and 126 both have delayed ringing for the

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Section 700 - Operation Chapter 2. System Features

same DNIS number and both ports do not answer a delayed ringing call, the call follows the call forwarding settings of port 125.

DID/DNIS Text Name Assignment

(CPC-B Version 5.0 or higher)

Description

DID/DNIS Text Name Assignment allows the assignment of text names to specific DID/DNIS numbers. The text name can include up to six characters.

Text name assignments are especially useful when multiple DID or DNIS lines terminate to the same extension or group. For example, a call center may handle inquiries for three different companies. To easily identify which customer is being called, individual DID or DNIS numbers can be assigned for each customer, and then corresponding text names can be assigned to the DID or DNIS trunks.

Up to 200 DID text names and 200 DNIS text names can be assigned.

Related Programming

• FF1 (System): Inbound DID Dial Numbers

• FF1 (System): DNIS Number Setting

Considerations

• A DSS/72 is required to assign text names to DID/DNIS trunks.

• If text is assigned to a DID/DNIS number that rings at multiple extensions,

all of the extensions will receive the text display.

• The text display follows forwarded calls and transferred calls.

• If text is not assigned to a DID/DNIS line, the number will display.

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Chapter 2. System Features Section 700 - Operation

DID/DNIS to a Voice Mailbox

(CPC-B Version 6.0 and higher)

Description

DID/DNIS to a voice mailbox allows DID/DNIS calls to be routed to a voice mailbox that is not connected to a physical extension.

To implement this feature, the DID/DNIS trunks must be assigned to ring at the voice mail system. Once voice mail answers, the DBS sends a DID/DNIS Answer Code required by the voice mail system plus the final DID/DNIS digits to the voice mail system. The DID/DNIS Answer Code signals the voice mail system to open with a greeting and the DID/DNIS digits specify the appropriate mailbox.

Operation

To assign a DID/DNIS Answer Code:

1. Pick up the receiver or press the ON/OFF key.

2. Press

3. Dial

4. Enter the DID/DNIS Answer code required by the voice mail system (1 to

5. Press

6. Press the

To display a DID/DNIS Answer Code:

1. Pick up the receiver or press the ON/OFF key.

2. Press

PROG

#95

6 digits).

HOLD

The

ON/OFF

CONF

ON/OFF

LED goes off.

key.

3. Dial

4. Press the

Page 2-20DBS Manual - Issued 8/1/95 DBS-70-700

The

#95

ON/OFF

key.

LED goes off.

Section 700 - Operation Chapter 2. System Features

To delete a DID/DNIS Answer Code:

1. Pick up the receiver or press the ON/OFF key.

2. Press

3. Dial

4. Press

5. Press the The

PROG

#95

HOLD

ON/OFF

Related Programming

• FF1 (System): Number of DID/DNIS Digits to Voice Mail

• FF1 (System): DID/DNIS Flexible Ringing Assignments

Considerations

DID/DNIS digit transmission.

that are assigned as voice mail.

Answer code entry.

attendant phone or a key phone that has entered the programming access code.

ON/OFF

LED goes off.

The DID/DNIS Answer Code can be entered from an

key.

The DID/DNIS digits are only sent to ports

VM ports and hunt groups.

voice mail port or a voice mail hunt group.

Second hunt group.

transfers the call to a second hunt group, the DID/DNIS calls are not transmitted to the second hunt group.

Third-party VM.

the feature is used with third-party voice mail systems, the voice mail can be connected through analog extension ports or OPX ports.

Call forward ID.

Forward ID Code is transmitted to the voice mail. The DID/DNIS digits are not.

DID/DNIS data transmission.

API link using the existing API key code packet.

If the DID/DNIS call rings into a hunt group that in turn

This feature can be used third-party voice mail systems. If

When DID/DNIS calls are forwarded to voice mail, the Call

The DID/DNIS digits can be sent to a specific

The DID/DNIS digits are transmitted over the

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Chapter 2. System Features Section 700 - Operation

Direct Inward System Access (DISA)

(All Versions)

Description

Direct Inward System Access (DISA) gives off-site users dial-in access to the DBS. Users access DISA by dialing a 7-digit number assigned to a DISA trunk.

For security reasons, one incoming DISA code and two outgoing DISA codes can be assigned. If an incoming code is assigned, it must be entered as soon as the DISA trunk answers. An outgoing code must be entered before the user dials an outgoing call.

Operation

To make a DISA call to an extension:

1. Dial the DISA trunk number.

2. Once you hear DISA dial tone from the DBS, enter the 4-digit DISA code (if an incoming DISA code is assigned). If the incoming DISA code is not programmed, you can proceed to the next step.

3. Dial the extension number.

To make a DISA call to an outside number:

1. Dial the DISA trunk number.

2. Once you hear DISA dial tone from the DBS, enter the 4-digit DISA code (if an incoming DISA code is assigned). If the incoming DISA code is not programmed, you can proceed to the next step.

3. Dial #7 plus the 4-digit Outgoing DISA Code. Two outgoing DISA codes are assigned. Either may be used after the #7.

4. Dial the trunk group number you want to use (81-86 or 9).

5. Dial the desired telephone number.

Related Programming

• FF1 (System): Direct Inward System Access (DISA) ID Code

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Section 700 - Operation Chapter 2. System Features

• FF1 (System): DISA Outbound Call ID Code 1

• FF1 (System): DISA Outbound Call ID Code 2

• FF2 (Trunk): DISA Auto Answer

• FF2 (Trunk): DISA Start Time

• FF2 (Trunk): DISA End Time

To program an incoming code from an attendant phone:

In addition to the DISA ID Setting in FF1, the following procedure can be used to program an incoming code.

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the

3. Dial “#7.”

4. Enter the DISA code.

5. Press the

6. Press the The

ON/OFF

Hardware Requirements

• An MFR card is required for DISA. The MFR card is required to detect

DTMF tones entered via the DISA connection.

ON/OFF

LED lights.

CONF

HOLD ON/OFF

key.

LED goes off.

key.

Considerations

• DISA can be used to access extensions as well as outside numbers.

• Once an incoming DISA code is entered, you cannot blank it out without

entering the programming mode.

• Busy override cannot be used for a DISA line.

• With CPC-A and CPC-B Versions 2.0 to 2.1, DISA calls cannot access

hunt groups.

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Chapter 2. System Features Section 700 - Operation

Direct Trunk Access

(All Versions)

Description

Extensions can access a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks.

Operation

1. Press the

• The phone issues intercom dial tone.

• The

2. Dial “88,” then enter the desired line number (01-64).

• The phone issues outside dial tone.

• “CO TALK #XX” (where “XX” is the line number) appears on the

display.

3. Dial the telephone number. The number appears on the display.

4. Complete the call and replace the handset.

ON/OFF

key:

LED lights.

Distinctive Ringing

(CPC-AII and CPC-B Version 3.1 or higher)

Description

Distinctive trunk call ringing patterns can be set up for each extension using the Distinctive Ringing feature. Distinctive Ringing allows users to determine which extension is ringing when several telephones are in the same area. If no distinctive ringing pattern is set, the extension rings based on the incoming ring pattern assigned to the trunk.

Related Programming

• FF3 (Extension): Extension Ring Pattern

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Section 700 - Operation Chapter 2. System Features

Hardware Requirements

• SCC-B Version 1.2 or higher is required for this feature.

Considerations

• One of ten ringing patterns can be selected.

• The ringing patterns are different for key phones and SLT/OPX phones.

Door Box (Using Extension Adaptor)

(CPC-B Version 7.0 and higher and CPC-A II Version 7.0 and higher)

Description

Door boxes (also called door phones) and door openers work together. The door box is an intercom that allows visitors to announce their presence from the office door. The door opener enables a user to unlock the door using a telephone. Door openers are not sold by Panasonic; they can be purchased separately from an electronics dealer.

Operation

There are two types of door phone adaptors available for the DBS. The first type (VB-43701) utilizes a trunk connection to connect to the door box. See

Door Box- (Using Trunk Adaptor

(VB-43711) utilizes a digital port extension to connect to the door box and door opener and is described below.

To Open a Door When Talking to the Door Box:

1. Answer the Door Box.

2. While still connected to the call, dial:

#3 NNNN *

9999 by default)

3. The door will unlock. Listen for the person to enter the building before hanging up.

To Open the Door When Not Talking to the Door Box:

(where NNNN is the Door Opener Access Code, if required -

) for more information. The second type

1. Press the

DBS-70-700DBS Manual - Issued 8/1/95 Page 2-25

ON/OFF

key (or pick up the handset).

Chapter 2. System Features Section 700 - Operation

2. While still connected to the call, dial:

#3 XXX NNNN *

NNNN is the Door Opener Access Code, if required - 9999 by default)

3. The door will unlock. Listen for the person to enter the building before hanging up.

Related Programming

• FF4 (Ringing and Hunt Groups): Ringing Assignments (all)

• FF1 (System Programming): Door Phone Assignments (all)

• FF1 (System Programming): Door Opener ID Requirement

Hardware Requirements

• The Door Box feature requires a Door Box Adaptor (VB-43711), Door

Box (Door Phone) (VA-43705), and door opener. The door opener can be purchased from an electronics dealer.

• One Door Box can be connected to a Door Box Adaptor.

(where XXX is the Door Box extension number and

• Each Door Box Adaptor uses one digital extension port.

• Up to 4 Door Boxes may be connected.

Considerations

• The Door Box extension cannot take part in conference calls or be

• Door Box calls cannot be call forwarded or be hunting or coverage group

• The Door Opener can be set to open for 2 to 12 seconds.

overridden.

members.

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Section 700 - Operation Chapter 2. System Features

Door Box (Using Trunk Adaptor)

(All Versions)

Description

Door Boxes (also called door phones) and door openers work together. The door box is an intercom that allows visitors to announce their presence from the office door. The door opener enables a user to unlock the door using a telephone. Door openers are not sold by Panasonic; they can be purchased separately from an electronics dealer.

There are two types of door box adaptors available for the DBS. The first type (VB-43701) utilizes a trunk connection to connect to the door box and is described below. The second type (VB-43711) utilizes a digital port extension to connect to the door phone and door opener. See “Door Box (Using Extension Adaptor)” on page 2-25 for more information.

Operation

1. Answer the door box. (Door Box calls ring in on a dedicated FF key.)

2. Press “3” while connected to the door box extension. The door opens automatically.

Related Programming

• FF4 (Ringing and Hunt Groups): Ringing Assignments (all)

• FF2 (Trunk Programming): DTMF/Pulse Dialing for Trunks

Hardware Requirements

• The Door Box requires a Door Box Adaptor (VB-43701), Door Box (VA-

43705), and door opener. The door opener can be purchased from an electronics dealer.

• Up to two Door boxes can be connected to a Door Box Adaptor and utilize

the same trunk.

• The Door Box extension cannot take part in conference calls.

• The Door Opener can be set to open for 15 seconds, 30 seconds, or one

minute.

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Chapter 2. System Features Section 700 - Operation

• While the Door Opener is functioning, a call from another Door Box on the

same door box adaptor cannot be answered.

Considerations

• The trunk connected to the Door Box Adaptor must be set to dial pulse.

Sensor

(All Versions)

Description

The sensor is a device that detects when a circuit is opened or closed. Sensors can be used to detect events such as the opening of windows or doors. When the sensor is tripped, a tone sounds at a designated extension. Sensors are not sold by Panasonic; they can be purchased separately from an electronics dealer.

Hardware Requirements

The sensor is attached to the Door Box Adaptor (VB-43701). Trunk lines connected to the Door Box Adaptor signal the designated

extension when the sensor is tripped.

Related Programming

• FF2 (Trunks): DTMF/Pulse Dialing for Trunks

• FF4 (Ring Assignments): CO Day Ring Assignments

• FF4 (Ring Assignments): CO Night Ring Assignments

Considerations

• The trunk connected to the sensor must be a dial-pulse trunk.

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Section 700 - Operation Chapter 2. System Features

DP/DTMF Stations

(All Versions)

Description

The DBS allows both dial pulse and DTMF extension types.

Related Programming

• FF2 (Trunk): DTMF/Pulse Dialing for Trunks

Considerations

• DP to DTMF Signal Conversion allows DTMF extensions to use either

dial pulse or DTMF trunks.

DP to DTMF Signal Conversion

(All Versions)

Description

This feature allows an extension user to switch from DP to DTMF signaling when using a DP trunk.

For instance, if a user dials into a voice mail system using a DP trunk, the user can switch to DTMF signaling to communicate with the voice mail system.

DTMF tones can be sent either during the call or while the call is being dialed.

Operation

To switch from dial pulse to DTMF dialing, press “*” or “#.”

Related Programming

• FF2 (Trunk): DTMF/Pulse Dialing for Trunks

Considerations

• DTMF dialing remains in effect for the duration of the call. Pulse dialing is

restored when the handset is replaced.

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Chapter 2. System Features Section 700 - Operation

• Once DTMF dialing is invoked, the user cannot switch back to pulse

dialing without disconnecting the call.

• Changing from dial pulse to DTMF is possible even if the “*” or “#” key is

programmed for speed dialing.

Hunting Priority for VAUs

(CPC-AII and CPC-B Version 5.0 or higher)

Description

This feature allows hunting priority to be assigned to calls that overflow from the hunt group to the VAU. If the caller hears the VAU message and then decides to dial back into the hunt group, he or she is placed before other calls that have just entered the hunt group queue. For an illustration of the flow of calls, see Figure 2-1 on page 2-31.

To further improve VAU operation, DID, DISA, and transferred calls are now routed to the first VAU message. (In previous releases, these calls were routed to the second VAU message.)

In addition, a digital port can now be assigned as a VAU through system programming. In previous releases, VAUs were assigned as standard digital ports. Using the standard digital port assignment required the installer to make the following program changes:

• The CO Offhook Signal option had to be set to “on” (FF3 1-144# 7#).

• The Call Waiting Notification Tone/OHVA option had to be set to “off”

(FF3 1-144# 8#).

• Auto Pickup had to be set to “on” (FF3 1-144# 12#).

• All FF keys for the extension port had to be cleared.

The VAU assignment now eliminates the need to make these program changes. Once a port is assigned as a VAU, the system treats that port as if these changes have been made.

Note:

settings have been made, it does not actually change the settings. If the port is later assigned as a standard digital port, the original program settings will still be in effect.

Though the VAU assignment treats the VAU port as if the program

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Section 700 - Operation Chapter 2. System Features

Figure 2-1. VAU hunting priority

Direct Trunk Call to the Hunt Group Pilot Number

Calls that transfer back into the hunt group are placed at the top of the queue.

Hunt Group Queue

Hunt Group

Related Programming

• FF3 (Extension): VAU Port Assignment

• FF3 (Extension): VAU Hunting Priority

Considerations

• The following call types are routed to the first VAU message:

- Trunk calls (including DID and DNIS calls)

- Transferred trunk calls

- Intercom calls

- Transferred intercom calls.

VAU

All recalls are routed to the second VAU message.

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Chapter 2. System Features Section 700 - Operation

Independent Timers

(CPC-AII and CPC-B, Version 3.1 or higher)

Description

Beginning with CPC-B Version 3.1, the DBS provides separate timers for Call Forwarding-No Answer, CO Delayed Ring, Extension Delayed Ring, and Hunt Group--No Answer.

The Call Forwarding-No Answer timer determines how long a call will ring an extension before forwarding.

The CO Delayed Ring and Extension Delayed Ring timers determine how long a call will ring an extension before ringing other extensions assigned to delayed ringing.

The Hunt Group-No Answer timer determines how long a call will ring an idle member of a hunt group before hunting to the next idle group member.

Related Programming

• FF1 (System): Call Forward--No Answer Timer

• FF1 (System): Central Office Delayed Ring Timer

• FF1 (System): Extension Delayed Ring Timer

• FF1 (System): Hunt Group No Answer Timer

Internal Hold Tone

(CPC-AII Version 7.0 and higher and CPC-B Version 7.0 and higher)

Description

If a music-on-hold sound source is unavailable, a periodic hold tone generated in the DBS can be provided to caller.

Related Programming

• FF1 (System): Internal Hold Tone

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Section 700 - Operation Chapter 2. System Features

Least Cost Routing (LCR)

(All Versions)

Description

Least cost routing (LCR) automatically selects the least expensive route available for toll calls.

LCR is accessed by dialing “9” before placing a call.

Related Programming

Primary Program Areas:

• FF1 (System): Least Cost Routing (LCR) Access

• FF3 (Extension): Forced Least Cost Routing

• FF8 (LCR): Time Priority Tables

• FF8 (LCR): LCR Trunk Group Tables

• FF8 (LCR): Least Cost Routing Area Codes

• FF8 (LCR): Special LCR Area Codes

• FF8 (LCR): Least Cost Routing (LCR) Office Codes

• FF8 (LCR): Special LCR Office Codes Tables

Other Program Areas:

• FF8 (LCR): LCR Add Tables

• FF8 (LCR): LCR Delete Tables

Considerations

• If LCR is enabled, ML and MCO keys can be assigned for trunk group 89.

However, the FF keys will not light.

• If the LCR feature is deactivated, Pooled Trunk Access is selected

automatically.

• Your system can be programmed to use the LCR feature for

calls.

DBS-70-700DBS Manual - Issued 8/1/95 Page 2-33

all

outgoing

Chapter 2. System Features Section 700 - Operation

Music-on-Hold

(All Versions)

Description

The DBS can provide Music-on-Hold to parties on hold on a CO line. The Music-on-Hold feature can also be used to play announcements or advertisements if desired.

The system can provide Music-on-Hold using the background music source or a separate music source. See “Background Music” on page 2-11 for more information.

Beginning with CPC-AII Version 7.0 and CPC-B Version 7.0, if no music-onhold sound source is available, an internally generated periodic hold tone can be supplied to calls on hold. See“Internal Hold Tone” on page 2-32 for more information.

Hardware Requirements

• The music source must be purchased separately. It is not provided with the

DBS.

• If a single music source is used for both Music-on-Hold and background

music, the music source connects to the CN5 on the DBS. If a separate music source is used for background music, it is connected directly to the SCC card. See option straps are correctly set.

• The input impedance for the music source is 10k ohms.

• The maximum input level is 10 dB.

Important:

Installation (Section 300)

A license may be required from the American Society of

for instructions. Make sure the

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Section 700 - Operation Chapter 2. System Features

Night Service

(CPC-AII prior to Version 7.0 and CPC-B Prior to Version 7.0)

Description

The Attendant can switch the system between Day and Night Modes for answering outside calls. It is also possible to program the system to automatically switch between night and day modes. (CPC-AII or CPC-B Version 4.0 or higher is required for automatic day mode settings.)

While in Night Mode (generally used at night or any time when your office is closed), incoming calls can ring at selected extensions (a night watchman’s extension, for example), an extension connected to an answering machine, or to a Universal Night Answer point. Universal Night Answer (UNA) is used to allow calls to be picked up from any extension.

See page 2-64 for information on setting a UNA point. See “Auto Day Mode” (page 2-6) for information on a CPC-B Version 4.0

enhancement (also available in CPC-AII) that allows automatic switching between day and night modes.

Operation

To switch to Night Mode:

1. Press the

• The phone issues intercom dial tone.

• The

2. Dial “#52.”

3. Press the

• The

• “NIGHT MODE” appears on the display.

To switch to Day Mode:

1. Press the

ON/OFF

key.

LED lights.

key.

LED goes off.

key.

• The phone issues intercom dial tone.

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Chapter 2. System Features Section 700 - Operation

• The

2. Dial “#52.”

3. Press the

• The

• “DAY MODE” appears on the display.

ON/OFF

Related Programming

• FF1 (System): Ring Patterns for UNA Terminals (M, C, & B)

• FF4 (Ringing and Hunt Groups): CO Day Ring Assignment

• FF4 (Ringing and Hunt Groups): CO Night Ring Assignment

Hardware Requirements

• Calls during Night Mode are often directed to external paging speakers or

to an external ringing device, such as a night bell. External paging and ringing devices are not provided with the DBS; they must be purchased separately.

LED lights.

ON/OFF

LED goes off.

key.

Considerations

• If “#52” is assigned to an FF key on an attendant phone, the attendant can

• If there are two Attendant Phones and both DSS consoles have a

• If the system is programmed to switch between night and day modes

switch between Day and Night Modes simply by pressing the key. The FF key lights red when the system is in night mode.

NIGHT

key (programmed on a FF key), both when Night Mode is activated.

automatically, you

cannot

switch between modes by using “#52.”

NIGHT

indicators will light red

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Section 700 - Operation Chapter 2. System Features

Night Service

(CPC-AII Version 7.0 and higher and CPC-B Version 7.0 and higher)

Description

The Attendant can switch the system between Day and two Night Modes for answering outside calls. It is also possible to program the system to automatically switch between night and day modes.

While in a Night Mode (generally used at night or any time when your office is closed), incoming calls can ring at selected extensions (a night watchman’s extension, for example), an extension connected to an answering machine, or to a Universal Night Answer point. Universal Night Answer (UNA) is used to allow calls to be picked up from any extension.

See page 2-64 for information on setting a UNA point. See “Auto Day Mode” (page 2-8) for information that allows automatic

switching between day and night modes.

Operation

To switch to a Night Mode:

1. Press the

• The phone issues intercom dial tone.

• The

2. Dial “ can be used to toggle between Day, Night1 and Night2 modes.)

3. Press the

• The

• “NIGHT MODE” or “NIGHT2 MODE” appears on the display.

To switch to Day Mode:

1. Press the

ON/OFF

#522

” for Night1 mode or “

ON/OFF

key.

LED lights.

key.

LED goes off.

key.

#523

” for Night 2 mode. (Note:

#520

• The phone issues intercom dial tone.

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Chapter 2. System Features Section 700 - Operation

• The

2. Dial “

3. Press the

• The

• “DAY MODE” appears on the display.

ON/OFF

#521

ON/OFF

Related Programming

• FF1 (System): Ring Patterns for UNA Terminals (M, C, & B)

• FF4 (Ringing and Hunt Groups): CO Day Ring Assignments

• FF4 (Ringing and Hunt Groups): CO Night Ring Assignments

• FF4 (Ringing and Hunt Groups): CO Night2 Ring Assignments

Hardware Requirements

LED lights.

.” (Note: #520 can be used to toggle between modes.)

ON/OFF

key.

LED goes off.

• Calls during a Night Mode are often indicated by external paging speakers

Considerations

• Day, Night and Night 2 modes can be assigned to FF keys on an attendant

• If the same mode key is assigned on different attendant positions, each key

• If the system is programmed to switch between night and day modes

or an external ringing device, such as a night bell. External paging and ringing devices are not provided with the DBS; they must be purchased separately.

phone. The attendant can switch between Day, Night and Night 2 modes simply by pressing the appropriate key. The FF key lights red when the system is in the assigned mode. Alternatively a DAY/NIGHT1/NIGHT2 toggle mode key can be assigned. Pressing the key toggles between modes. When in Day mode, the FF key LED is not lit. When in NIGHT1 mode, the LED lights red. When in NIGHT2 mode, the LED lights green.

indicates the current mode. For instance, if a two attendants, both light when in

automatically, you “#520/#521/#522/#523.” (This is different than earlier versions of software.)

can manually switch

NIGHT1

mode.

between modes by using the

key is assigned for

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Section 700 - Operation Chapter 2. System Features

Off-Premises Extension

(All Versions)

Description

SLTs that are located in remote locations can be connected to the DBS through the Off-Premises Extension (OPX) Adaptor.

Off-premise phones can be connected through a direct line to the DBS or through the central office, depending on how far they are from the main cabinet. For specifications, see

Operation

Feature operation for OPX extensions is the same as for local SLTs connected to the DBS.

Installation (Section 300).

Related Programming

• FF3 (Extension): Terminal Type

Hardware Requirements

• One OPX Adaptor (VB-43702) is required for each OPX extension.

• When OPX extensions are connected through the central office, an

external ringer supply may be required. If required, the ringing supply is connected to the OPX Adaptor.

Considerations

• Up to 8 OPX extensions can be connected to a system.

• The DBS side of the OPX Adaptor is connected to a

Paging

(All Versions)

digital

extension port.

Description

Internal paging is accomplished through the speakers of your system’s key phones. The Paging feature allows you to contact someone temporarily away

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Chapter 2. System Features Section 700 - Operation

from an extension, give instructions to an entire group, or communicate with several people at once. If an external paging system is connected to your system, pages can also be sent through its speakers.

Beginning with CPC-B Version 3.1, the Paging feature can also be programmed to time out after sixty seconds. When a page call times out, a busy tone is sent to the extension that initiated the page.

Operation

To use the Paging feature:

1. Pick up the handset.

2. Press “#,” then enter the number of the desired Paging Group (00-07). The

EXT

LED lights.

3. Make your announcement.

4. Replace the handset.

Related Programming

• FF1 (System): Page Duration (CPC AII and CPC-B Version 3.1 or higher)

• FF1 (System): External Page Interface Control for Paging Groups

• FF3 (Extension): Extension Page Group

Hardware Requirements

• External relays and an amplifier are required for external paging.

Considerations

• If an external paging system has been connected to Paging Groups 00-07,

pages can be made through the external speakers. Voice Paging can also be heard over the extensions in groups 00-07.

• An extension can belong to more than one paging group.

• A maximum of eight Paging Groups can be assigned to a system.

• Only one page may be performed at a time with one exception. Pages to

group 00 always take priority. If you page group 00 while another extension is paging group 01-07, the other page terminates. The other pager receives busy and “Page Overridden” displays on the telephone.

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Section 700 - Operation Chapter 2. System Features

• Paging cannot be heard at busy extensions or at extensions for which the

Do Not Disturb, Call Forwarding, or Absence Message feature is activated.

• You can answer Paging from an idle extension by dialing the Meet-Me

Answer code (“77”) during a page or if in a call, placing the call on hold and dialing “77.”

Power Failure Transfer

(All Versions)

Description

This feature provides telephone service to a limited number of SLTs during a power failure. The SLTs are connected to the CO via a Power Failure Unit (PFU).

In the event of a power failure, the power failure extensions have dial tone directly from the CO; system features and restrictions do not apply.

Hardware Requirements

• Power Failure Unit (VA-43703)

• An SLT that will be connected to the PFU.

Considerations

• Up to four SLTs can be connected to one Power Failure Unit.

• If a call is in progress through the PFU when the power is restored, the call

will be disconnected.

• For added protection against power outages, backup batteries can be

installed in the DBS. Backup batteries provide full telephone service and system features to all DBS extensions for a limited amount of time.

With maximum traffic, the backup batteries last up to 40 minutes for the DBS 40 and 72, and up to 30 minutes for the DBS 96.

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Chapter 2. System Features Section 700 - Operation

Remote Maintenance

(All Versions)

Description

The DBS can be programmed from a remote terminal or from a remote PC. Remote programming can be accomplished using the Remote Programming Mode or by using Panasonic’s PCAS (Personal Computer Administration System) or DBS Manager software.

Remote Programming Mode

(All Versions)

Description

Remote Programming Mode uses a “dumb” terminal or a PC to access the DBS. This method of remote maintenance is less sophisticated and more difficult than using PCAS or DBS Manager.

Operation

You can enter the Remote Programming Mode through any of these three methods:

• By using a local PC and communications package to connect directly to

the DBS serial port

• By dialing into the system through a direct DISA trunk

• By dialing into the system through a regular CO trunk, then requesting the

operator to enter the Remote Programming ID Code.

Terminal Programming Through a Direct Connection

When programming from a terminal connected to the RS-232C (SMDR) port, perform the following steps:

1. Make certain the cables are configured and connected as outlined in

Section 300.

2. Make certain the DBS is in the SMDR mode by entering the following

code from the attendant port:

ON/OFF

#93

3. Enter your terminal communications program and make sure your PC’s

data communications settings match those of the DBS.

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Section 700 - Operation Chapter 2. System Features

4. From your terminal communications program, type the following

command:

#99xxxx

(where xxxx = the site’s password)

5. After the DBS responds, type P and then press Enter.

Follow the directions on the screen to access the desired program. (See “Terminal Programming Commands.”)

Terminal Programming Through DISA

Note:

The DBS must be equipped with an MFR card and a RAI card to allow

terminal programming using this method. When programming through a DISA trunk, perform the following steps:

1. Dial into the DBS through a DISA trunk.

2. Once you are connected, type

#69999

from your terminal communications

program.

3. After the DBS responds with REMT>, type P and then press Enter.

Follow the directions on the screen to access the desired program. (See “Terminal Programming Commands.”)

Terminal Programming Through a CO Trunk and Operator Transfer

Note:

The DBS must be equipped with an MFR card and a RAI card to allow

terminal programming using this method. When programming through a normal trunk, perform the following steps:

1. Dial into the DBS through a normal trunk.

2. Ask the operator to place you on hold and dial

#69999

to transfer you into

remote programming.

3. After the DBS responds with REMT>, type P and then press Enter.

Follow the directions on the screen to access the desired program. (See “Terminal Programming Commands.”)

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Chapter 2. System Features Section 700 - Operation

Terminal Programming Commands

Use the following commands to navigate terminal programming:

Command Description

~01 Access System parameters ~02 Access Trunk parameters ~03 Access Extension parameters ~04 Access Ring assignments ~05 Access FF-key assignments ~06 Access Name assignments ~07 Access Toll Restriction data ~08 Access Least Cost Routing data ~09 Access Copy mode ~10 Access Speed Dial data ~B Back to previous address ~b Back to previous port ~F Forward to next address ~f Forward to next port ~R Return to provide mode Ctrl-Z Quit

Remote Programming Using PCAS or DBS Manager

(CPC-A 3.1 and higher, CPC-A II, and CPC-B 1.0 and higher)

Description

PCAS provides a menu-driven interface for remote maintenance. For complete details about using PCAS, see the

Very similar to PCAS but more enhanced is the Windows-based program DBS Manager. For complete details of using DBS Manager, see the

Manager User’s Guide

The primary function of these programs is to allow you to set up and maintain DBS settings using a PC. Their communications capabilities allow you to maintain the DBS settings while you are on-site with the DBS, or while you are off-site at a remote location.

These programs enable you to perform tasks such as:

• Setting up communications information

PCAS User’s Guide

DBS

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Section 700 - Operation Chapter 2. System Features

• Connecting your PC with a customer’s DBS

• Maintaining DBS parameters

• Backing up and restoring customer databases.

Station Class of Service

(CPC-AII and CPC-B Version 3.1 or higher)

Description

Station Class of Service provides a way to restrict access to certain extension features. Station Class of Service 0 provides access to all features. By default, all extensions are assigned to this class of service. Classes of Service 1-8 can be modified to allow and restrict access to specific features. The following table shows the features that can be enabled/disabled for station classes of service.

Table 2-1. Station Classes of Service

Class of Service Features

Number Feature

1 Dial Tone On/Off (#50) 2 Head/Handset Exchange (#51) 3 BGM On/Off (#53) 4 Absence Message Set/Reset (71) 5 Call Forward Set/Reset (72) 6 Do Not Disturb (73) 7 Station Lockout (74) 8 Park Hold (75)

9 Park Pick Up (76) 10 Meet Me Answer (77) 11 UNA Pickup (78) 12 Direct Pickup (79) 13 Group Pickup (70) 14 Tone/Voice Mode (1) 15 Message Waiting Set (2) 16 Busy Override (4) 17 Call Waiting (3) 18 Offhook Voice Announce (5) 19 Central Office Call Queuing (2)

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Chapter 2. System Features Section 700 - Operation

20 SLT Transfer (8) 21 Call Forwarding--Outside (720, 721, 722, 724) (

higher) Call Forwarding--External (723) ( CPC-A and CPC-AII/CPC-B Versions prior to 7.0)

Note:

Call forwarding -- External (723) only allows external call forwarding for internal

calls.

CPC AII and

CPC-B Version 7.0 or

Related Programming

• FF1 (System): Extension Class Of Service Setting

• FF3 (Extension): Extension Class of Service Assignment

Considerations

• Some features that are in use at the time they are disabled from the Class of Service cannot be cancelled. For instance, if background music is turned on at a phone at the time background music is disabled from the class of service, the background music at the phone cannot be turned off. Make certain that features are not in use when removed from a class of service. (If a feature is accidentially left active, simply reenable the feature in the class of service and turn off the feature.)

Station Hunting

(All Versions)

Station hunting allows calls to be automatically transferred among a preselected group of phones.

When a call terminates to a busy extension in a hunt group, the call automatically transfers to another extension in the group. If the second extension is busy, the call automatically transfers to another member of the group.

Several methods of station hunting are available. The CPC version determines which methods are available.

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Section 700 - Operation Chapter 2. System Features

Terminal and Circular Hunting

(CPC-A; CPC-B Versions Prior to 2.0)

Description

CPC-A and CPC-B Versions prior to 2.0 provide terminal and circular hunt groups.

Terminal Hunt Groups

With terminal hunt groups, a call must ring at the first extension in the group in order for hunting to be invoked.

If the first extension of the hunt group is busy, the call automatically transfers to the next extension in the group. If that extension is busy, the call continues to hunt through the group. The order in which the call hunts is determined by how the group is programmed. Up to eight extensions can be placed in the group, and calls will always hunt from member 1, to member 2, to member 3, and so on.

If desired, another hunt group can be designated to receive calls should all the members of the original group be busy or not answer.

A pilot number must be designated as the first extension in a terminal hunt group. A pilot number is a fictitious extension number that, when dialed, starts the hunting process through the group. In CPC-A and CPC-B Versions prior to 2.0, a pilot number can be provided by adding a resistor to an analog port. See “Hardware Requirements” for details.

Circular Hunt Groups

With circular hunting, hunting is initiated by calling any extension in the group. If the called extension is busy, the call will hunt through the next members of the group until the end of the hunt group is reached. If the call reaches the end of the group without reaching an idle extension, it will transfer back to the first member of the group until one full circle is completed.

If desired, another hunt group can be designated to receive calls should all the members of the original group be busy.

Related Programming

• FF4 (Ringing and Hunt Groups): Hunt Group Member Table

• FF4 (Ringing and Hunt Group): Call Next Hunt Group

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Chapter 2. System Features Section 700 - Operation

• FF4 (Ringing and Hunt Groups): Terminal/Circular Hunt Groups

• FF4 (Ringing and Hunt Groups): Ringing Assignments (all)

Hardware Requirements

• A pilot number can be provided by installing a 2 watt 450 Ohm resistor on the analog port that will be dialed to initiate station hunting. The resistor is placed across the tip and ring of the designated analog port.

The resistor will “busy” the port. When the busy pilot number is called, the call will hunt through the other extensions in the group.

Considerations

• Eight Station Hunt Groups can be programmed; a single Hunt Group can contain up to eight extensions, including the pilot extension.

• If all extensions in a group are busy and an alternate group has not been designated, CO calls will queue, and intercom calls will receive busy tone.

• If the first extension within a hunt group activates an absence message, call forwarding, or DND, the hunt feature will not work.

• If an extension other than the first extension activates an absence message, call forwarding, or DND, the hunt feature will skip that extension, and proceed to the next extension within the group.

• The amount of time a call rings at a hunt group member before transferring to another hunt group member is determined by the Call Forward--No Answer Timer.

• An SLT hunt group member that places a call on hold and then replaces the handset will not receive additional hunt group calls until the held call is released.

• An extension that is a member of a hunt group cannot be a member of another hunt group or a member of call coverage group.

• The offhook signaling option should be removed from members in a hunt group.

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Section 700 - Operation Chapter 2. System Features

Terminal, Distributed and Longest Idle Hunting

(CPC-AII and CPC-B Version 2.0 or higher)

Beginning with CPC-B Version 2.0, three types of hunt groups are available: Terminal, Distributed, and Longest Idle. In addition, CPC-AII and CPC-B Version 2.0 and higher also provide a software-defined pilot extension number. The software-defined pilot number eliminates the need for the 2 W 450 Ohm resistor required for a pilot number in CPC-A and CPC-B Versions prior to 2.0.

CPC-AII and CPC-B Versions 2.0 or higher also allow calls from busy hunt groups to overflow to a transfer extension. The transfer extension can be the pilot of another hunt group, the pilot (0) of the attendant group, or a single extension number.

Terminal Hunt Groups

When the Terminal method is selected, a call to the pilot number will repeatedly search hunt group members until the Transfer Timer expires. If none of the members is free when the timer expires, the call is transferred to the transfer extension.

Distributed Hunt Groups

When the Distributed method is selected, calls are distributed through the pilot number based on which extension in the group received a call in the last search. The incoming call begins its search at the next available extension in the group and then repeatedly searches the group, in sequence, until the Transfer Timer expires. If none of the members is free when the timer expires, the call is transferred to the transfer extension.

Longest Idle Hunt Groups

With Longest Idle hunting, a call to the pilot number rings the extension in the group that has been available the longest.

As with the other two methods, the search then continues through the Hunt Group until the Transfer Timer expires. If a member does not become available before the timer expires, the call is transferred to the transfer extension.

An extension is not considered idle if it rings.

Related Programming

• FF4 (Ringing and Hunt Groups): Hunt Group Search Method

• FF4 (Ringing and Hunt Groups): Pilot Extension Number

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Chapter 2. System Features Section 700 - Operation

• FF4 (Ringing and Hunt Groups): Hunt Group Transfer Timer

• FF4 (Ringing and Hunt Groups): Hunt Group Extension Number

• FF4 (Ringing and Hunt Groups): Transfer Extension Number

• FF4 (Ringing and Hunt Groups): CO Delayed Day Ring Assignments for Hunt Group Pilot Numbers

• FF4 (Ringing and Hunt Groups): CO Delayed Night Ring Assignments for Hunt Group Pilot Numbers

• FF4 (Ringing and Hunt Groups): Central Office Day Ring Assignment for Hunt Group Pilot Numbers

• FF4 (Ringing and Hunt Groups): Central Office Night Ring Assignment for Hunt Group Pilot Numbers

• FF4 (Ringing and Hunt Groups): Ringing Assignments (all)

• FF1 (System): Hunt Group No Answer Timer (CPC-AII and CPC-B Version 3.1 or higher)

Considerations

• Eight Station Hunt Groups can be programmed. A single Hunt Group can

• The transfer destination of any Hunt Group can be set to the pilot number

• A Transfer Timer adjusts the transfer time between hunt groups. The

• Central office trunks can be set to terminate to different hunt group pilot

• With CPC-AII and beginning with CPC-B 3.1, the Hunt Group No Answer

contain up to sixteen extensions (CPC-AII and CPC-B Version 6.0 or higher) or eight extensions (CPC-B Version 2.0 to 5.04) plus a pilot extension number.

of the next group, the pilot number (0) of the Attendant Group, the pilot number of the same group, or a real extension. The transfer destination cannot be voice mail.

transfer time can be set from 0 to 32 seconds. If the timer is set to 0 seconds, CO calls will be queued at the hunt group until a member is available. Intercom calls will also queue.

numbers during day and night mode operation.

Timer determines how long a hunt group member rings before the call is transferred to the next hunt group member. In previous releases, this time was determined by the Call Forwarding--No Answer Timer.

• With CPC-AII and beginning with CPC-B Version 4.0, a call arriving at the the pilot number of a hunt group will hunt to a member that has call

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Section 700 - Operation Chapter 2. System Features

forwarding set, unless call forwarding is set to an outside number. In previous versions, hunting would skip an extension with call forwarding set. The following call types will hunt to a member that has call forwarding set:

- Intercom calls

- Transferred intercom calls

- Incoming CO calls (including DID calls)

- Transferred CO calls

- DISA calls

Station Message Detail Recording (SMDR)

(All Versions)

Description

Station Message Detail Recording (SMDR) provides detailed call records of outgoing calls. SMDR records can be output to a printer or an external call accounting system.

Figure 2-2 shows the SMDR format for CPC-AII and CPC-B Version 3.1 or higher. Figure 2-3 shows the SMDR format for CPC-A and CPC-B Versions prior to 3.1.

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Chapter 2. System Features Section 700 - Operation

Figure 2-2. SMDR Format for CPC-AII and CPC-B Version 3.1 or higher

0 1 2 3 4 5 6 7 012345678901234567890123456789012345678901234567890123456789012345678901234567

1 2 3 4 5 6 7 8 9 T MM/DD HH:MM:SS HH:MM.SS NNN DDDDDDDDDDDDDDDDDDDDDDDDDDDD AAAAAAAAAA VVVVV NN

1=Call type S=Inbound DISA s=Outbound DISA I=Incoming O=Outgoing T=Transfer (See Note 1.) N=DNIS D=DID

2=Date MM=month DD=day

3=Call start time HH=hours MM=minutes SS=seconds

4=Call duration HH=hours MM=minutes SS=seconds

Notes:

1. Transferred calls include direct and group call pickups and conference calls. If a station call is transferred to an outside number, an SMDR record is also created for the station that is transferred.

2. The * symbol appears as a greater-than sign (>) on the SMDR printout; the # symbol appears as a less-than sign (<). Centrex and PBX codes, as well as LCR access codes, do not appear as dialed digits. If the Caller ID Feature is installed and enabled, “Private” appears with calls that have restricted Caller ID display and “Out of Area” with long distance calls that do not provide Caller ID information.

5=Extension number 10-69, 100-699=extensions CO number=DISA

6=Dialed digits or Caller ID DD=digits 0-9 or symbols * or (See Note 2.)

7=Account code A=0-9999999999

8=Verified account code or walking COS code V0000-V9999=verified account codes W0000-W9999=walking COS codes

9=Trunk Number NN=number (01-64)

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Section 700 - Operation Chapter 2. System Features

Figure 2-3. SMDR Format for CPC-A and CPC-B Versions Prior to 3.1

0 1 2 3 4 5 6 7 01234567890123456789012345678901234567890123456789012345678901234567890

1 2 3 4 5 6 7 8 MM DD HH:MM H:MM.X C NN DDDDD-DDD-DDD-DDDD NNN AAAAAAAAAA

1=Date MM=month DD=day

2=Call start time HH=hour MM=minute

3=Call duration H=hour (0-9) MM=minutes X=1/10th of a minute (0-9)

4=Call condition I=incoming i=DISA incoming O=DISA outgoing D=Call longer than 10 hours

5=Trunk number NN=number (01-64)

6=Dialed digits DD=digits 0-9 or symbols * or (See the Note following item 8.)

7=Extension number or DISA number 10-73, 100-699=extensions #01-#64=DISA numbers

8=Account code A=digits 0-9 or symbols * or #

Note: The * symbol appears as a greater-than sign (>) on the SMDR printout; the # symbol appears as a less-than sign (<).

Related Programming

• FF1 (System): Parity Check

• FF1 (System): Odd/Even Parity

• FF1 (System): Baud Rate

• FF1 (System): Stop Bit Length

• FF1 (System): Data Length

• FF1 (System): Serial Port Flow Control (X On/ X Off)

• FF1 (System): SMDR Display Start Timer for CO Calls

• FF1 (System): SMDR Printing Mode 1: Outbound and Inbound

• FF1 (System): SMDR Printing Mode 2: Long Distance and Local Calls

• FF1 (System): SMDR Printing Mode 3: Header Title

• FF3 (Extension) Station Message Detail Recorder (SMDR) Report

Hardware Requirements

• A printer or external call accounting system is required to receive SMDR data.

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Chapter 2. System Features Section 700 - Operation

T1 Interface

(CPC-B Version 4.0 or higher)

Description

The T1 Interface is a digital trunk card that provides twenty-four 64 kbps channels, for a total transmission rate of 1.544 Mbps. T1 lines can be leased from local exchange carriers and long-distance carriers.

The DBS T1 Interface supports the following options:

SF or ESF Framing Formats

Either super frame (SF) or extended super frame (ESF) formats can be used with the DBS T1.

The superframe consists of 12 frames, with each frame including 193 bits. Each frame is separated by a framing bit.

An extended super frame consists of 24 frames, double the length of the super frame (SF) format. ESF also supports monitoring and maintenance capabilities that are not available with the SF format.

Flexible Trunk Signaling Modes

The T1 Interface provides the following trunk signaling modes. The signaling modes can be assigned on a per-channel basis:

• Loop start

• Ground start

• E&M.

Related Programming

• FF1 (System): T1 Settings (all)

• FF2 (Trunks): Trunk Type

• FF2 (Trunks): Trunk Port Class

• FF3 (Extension): Station Port Class

Hardware Requirements

• The following hardware is required to install a T1 in a single cabinet:

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Section 700 - Operation Chapter 2. System Features

- 1 T1 Trunk Card (VB-43561

- 1 T1 MDF Card (VB-43562)

- 1 Sync Card (VB-43563). In addition, one T1 Cable (VB-43564) is required to install a T1 in a double

cabinet if the T1 card is located in the slave cabinet. To install two T1s in a double cabinet, you must have 2 T1 Trunk Cards and

2 T1 MDF Cards.

• The installer must provide a Channel Service Unit (CSU) that complies with FCC Part 15 and Part 68. The CSU is installed between the DBS and the public network. The CSU provides alarm, diagnostic, and monitoring functions, as well as network protection.

Considerations

•

Fractional T1

Fractional T1 allows you to use only a portion of the 24 channels provided on the T1 card.

can be used when fewer than 24 T1 trunks are needed.

• Though each T1 Interface provides 24 trunk channels, T1 trunks do not increase the overall trunk capacity of the DBS. Each T1 channel subtracts from the total number of analog trunks that can be installed. Furthermore, the number of analog trunks that can be used may be decremented in quantities of 1 or 8.

For instance, if you are installing a T1 in a DBS 96 and you only want to use 12 T1 channels, the logical number of analog trunks that would be available is 20 (32 - 12 = 20).

With CPC-B 5.00 and later, the number of analog trunks available are decremented in quantities of 1. With CPC-B earlier than 5.00, the number of analog trunks must be decremented in quantities of 8; the actual number of analog trunks that can be used is 16:

(32 total trunks - 16 (two 8-trunk increments) = 16.)

• The current version of the T1 supports voice communications only. Data can be transmitted only if it reaches the T1 in analog form. Examples of analog data that can be transmitted over the T1 include fax transmissions and PC files that have been converted into analog form using a modem.

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Chapter 2. System Features Section 700 - Operation

(CPC-AII Version 7.1 and higher and CPC-B Version7.1 and higher

)

Descriptio

Computer Telephony Integration (CTI) provides communication and

coordination of operation between computers and the telephone system. One

of the most significant emerging standards in CTI is the Telephony Services

Application Programming Interface from Novell®

Telephony Services is basically a third party call controller. Applications

designed for Telephony Services act on behalf of a group of users. With its

group orientation, Telephony Services provides easy operation, distribution

and transfer of calls and reporting of call handling among other features

The DBS talks with the Telephony Server using a serial link from a specially

designed Panasonic API Card. There is no physical link between the

telephones and the networked computers. However, a logical link is

established on the Tserver to relate a telephone to a networked computer

New applications are currently being developed that will work with DBS

Telephony Services. The possibilities for applications are unlimited. For

example

:- inbound callers may be routed to the most appropriate customer

representative based on the caller’s phone number. As the call is

answered, the representative’s computer screen automatically

displays the customer’s information.

- a computer-based phone directory may be used to not only look

up a phone number but also initiate a call. A corresponding

called party database may be automatically accessed when the

call is initiated

.- the vast array of PBX features may be more easily utilized using

computer screen icons and prompting instead of complicated

telephone feature access codes and procedure

In addition to general Telephony Services applications, since the DBS

Telephony Services meets a published standard, customized applications may

be developed to meet specific needs.

For more information on DBS Telephony Services, see the

“

in the DBS Section 520. Each

application used in conjunction with Telephony Services provides its own

user documentation

Telephony Services

Services Installation and Feature Description”

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DBS Telephony

Section 700 - Operation Chapter 2. System Features

Connections

Telephony

Outside CO

Trunk Lines

DBS

Novell Server

Serial

Communication

Line

API Port

TRK1 TRK2 TRK3 EC1 EC2 EC3 EC4 EC5 EC6 EC7 EC8 EC/TRK SCC CPC AUX1 AUX2

Novell Network

...

Logical

...

Telephone Extensions

Related Programming

• FF1 (System): API Port Type

• FF1 (System): API Baud Rate

Hardware Requirements

• VB-43941 Telephony Services Kit. This kit includes a Panasonic API Card, the API Serial Connector (two ports) and one 3 1/2” floppy disk containing the Telephony Services DBS Driver “Panadrvr.”

• A Novell 3.12 (or later), 486 (or greater) server with at least 8 megabytes of RAM and equipped with an available serial port of at least 9600 baud capacity (16550 UART required).

• One customized serial cable (provided). The RS232 limits should not be exceeded (50 feet).

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Chapter 2. System Features Section 700 - Operation

Toll Restriction

(All Versions)

Description

Access levels, including the prohibition of long distance calls or after-hours calls, can be assigned to specific extensions or CO lines using the Toll Restriction feature. This minimizes non-business related calls and reduces phone bills by only allowing long distance calls over designated lines.

The following access levels are available:

Table 2-2. Toll Restriction Types

Toll Restriction Type

0 Restriction of outbound dialing. (911 Calls allowed with CPC-AII/CPC-B

1 Full restriction of outbound dialing (911 Calls allowed with CPC-AII/

2 Local calls allowed

Characteristics

Version 6.0 only.) Inbound ringing trunks can be answered by or transferred to Type 0 exten-

sions. Intercom calls are allowed. Group Call Pickup (intercom calls only)

CPC-B Version 6.0 only) Inbound trunk calls to all phones can be answered and/or transferred. Intercom calls are allowed. Group call pickup is allowed.

1-800 calls allowed Inbound trunk calls can be answered and transferred from a Type 2 phone. Full restriction of international calls. Full restriction of operator calls (old numbering plan) Selectable restriction of operator calls (new NANP) - see Notes. Selectable restriction of Speed dial numbers. Selectable restriction of N11 codes (see Notes for 911). Restriction of up to 10 three-digit office codes (new NANP). Restriction of up to 50 seven-digit numbers. Inter-digit timing is set to 6 seconds.

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Section 700 - Operation Chapter 2. System Features

3 Full restriction of operator calls (old dialing plan).

Selectable restriction of operator calls (new NANP). Selectable restriction of international calls (defaulted to full restriction -

ssee Notes) Selectable restriction of N11 codes (211-911) (see Notes for 911). Selectable restriction of Speed dial numbers. Restriction of up to 50 seven-digit numbers. Trunk calls can be answered and transferred. Defaulted to full restriction of area-code dialing (see Notes). Defaulted to full restriction of office-code dialing (see Notes). Inter-digit timing is set to 6 seconds.

4 Identical to Type 3, except that office-code dialing is allowed by default;

type 4 also allows Operator Calls (old dialing plan) (See Notes). 5 Programmable TRS Type; defaulted to no restrictions (see Notes). 6 Programmable TRS Type; defaulted to no restrictions (see Notes). 7 No restriction of outbound dialing.

Notes:

For TRS types 3-6 and the old numbering plan, operator calls are allowed if FF7 1# 1# is set to “on.” The office code tables are used to restrict all 0 plus dialing; the next two digits will also be analyzed.

For TRS types 2 to 6 and the new NANP (CPC-AII/CPC-B Version 6.0 and later), operator access is determined by an extension-based operator access switch. TRS Types 0 and 1 are fully restricted and TRS Type 7 is not restricted.

For TRS types 2 to 6 beginning with CPC-AII/CPC-B Version 6.0, 911 is always allowed. For TRS types 3-6, area code and office code restrictions can be changed using “Area Code

Table For TRS Types 3-6‚” “Office Code Table For TRS Types 3-6‚” “Special Area Code Table For TRS Types 3-6‚” and “Special Office Code Table For TRS Types 3-6‚”explained in Chapter 8 of

Programming (Section 400)

For TRS types 3-6, area and office code restrictions can be further managed using “Special Area Code Table For TRS Types 3-6” and “Special Office Code Table For TRS Types 3-6” found in Chapter 8 of

Programming (Section 400)

. Four area codes can be associated with special area code tables 1-4 (one area code per table). Within each of these tables, the entire range of valid office codes can be individually allowed or restricted. Thus, the Special Area and Office Codes work together to provide specific toll restrictions.

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Chapter 2. System Features Section 700 - Operation

The following calling restrictions are also available:

• Station Lockout Key Code Restriction A key code must be entered before calling out when the Station Lockout

feature is activated.

• Account Code Restriction An Account Code must be entered before calling out.

• Forced LCR Restriction The LCR feature controls outside calls.

Related Programming

• FF1 (System): Override Toll Restrictions with SSD Numbers

• FF3 (Extension) Extension Lockout Code

• FF7 (Toll Restriction): Toll Restriction Settings (all)

• FF8 (LCR): Least Cost Routing

Considerations

• The dialing restrictions included in this feature help prevent unauthorized

outgoing calls. It is possible, however, to program your system to allow System Speed Dialing to override Toll Restrictions.

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Section 700 - Operation Chapter 2. System Features

Trunk Groups

(All Versions)

Description

Trunks can be placed in trunk groups. When a trunk group is accessed, the DBS automatically selects an open trunk from the group.

Operation

To access a trunk group, do one of the following:

• Dial a trunk group access code before dialing the telephone number. Trunk

group access codes are 9, 81, 82, 83, 84, 85, and 86.

• Press an FF key that is assigned as a pooled trunk key.

Related Programming

• FF2 (Trunks): Pooled Trunk Access for Group “9”

• FF2 (Trunks): Pooled Trunk Access for Groups “81-86”

Considerations

• Trunks can appear in more than one trunk group.

• If Least Cost Routing is enabled, the trunk group “9” automatically

accesses the LCR features.

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Chapter 2. System Features Section 700 - Operation

Trunk Name Assignment

(CPC-AII and CPC-B Version 2.0 or higher)

Description

You can display a name, number, or message of up to six characters on the LCD in place of your CO trunk line number. The name will appear when a CO call is ringing or connected.

For example, you can assign specific CO lines to different individuals or departments. Then, when an extension rings, the individual’s name or the department’s name will appear on the display, immediately identifying the person for whom the call is intended.

While you are speaking on the extension, “CO TALK on the LCD. ( While the extension is ringing, “INCOMING the extension is ringing and you are speaking on the extension at the same time, “INCOMING

Related Programming

• FF6 (Name and Message): Trunk Name Assignment

Considerations

• Trunk names can be assigned with a DSS.

• If a text name is assigned to a CO trunk, the trunk number does not appear

on the display.

XXXXXX

represents the six characters of the Trunk Name.)

XXXXXX

” will appear on the second line of the display.

” will appear. While

” will appear

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Section 700 - Operation Chapter 2. System Features

Trunk Queuing

(All Versions)

Description

If all outside lines in a Trunk Group are busy, the system can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings.

Operation

To set Trunk Queuing:

1. Press the

2. Press the CO line key or dial a trunk access code.

The phone issues busy tone.

3. Press “2.”

“In CO Queuing” appears on the display.

4. Press the

5. Wait for the Trunk Callback alert tone.

To respond to the Trunk Callback alert tone:

Pick up the handset.

• The outside line is automatically accessed.

• The phone issues dial tone.

• “CO TALK #XX” (where “XX” is the line number) appears on the display.

ON/OFF

key.

Related Programming

• FF1 (System): Extension Class of Service Setting

• FF3 (Extension): Extension Class of Service Assignment

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Chapter 2. System Features Section 700 - Operation

Considerations

• Response to the Trunk Callback alert tone must be within sixteen seconds

or Trunk Queuing will be canceled.

• If a call arrives from an outside line while the Trunk Queuing feature is

activated, Trunk Queuing will be suspended for the duration of the incoming call.

• If you are engaged in another call on a different line for more than twenty

minutes after the desired outside line becomes available, that outside line’s assignment to you will be canceled.

• The Trunk Queuing feature may also be used if you hear a busy tone when

trying to make a call using the Pooled Trunk Access feature.

• Trunk Queuing can be used by all telephone types including SLTs and

DSLTs.

Universal Night Answer

(All Versions)

Description

During night mode, Universal Night Answer (UNA) sends incoming calls to an external ringer, such as a night bell.

As an alternative to using a night bell, UNA can also be configured to ring external paging speakers.

Universal Night Answer calls can be picked up from any extension, provided the extension’s Class of Service allows UNA answer.

Operation

To answer a UNA call:

1. Pick up the handset.

The phone issues intercom dial tone.

2. Dial “78.”

“CO TALK #XX” appears on the display (where “XX” = the trunk number).

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Section 700 - Operation Chapter 2. System Features

Related Programming

• FF1 (System): Extension Class of Service Setting

• FF1 (System): Ring Patterns for UNA Terminals (M, C, & B)

• FF3 (Extension): Extension Class of Service Assignment

• FF4 (Ringing and Hunt Groups): CO Day Ring Assignment

• FF4 (Ringing and Hunt Groups): CO Night Ring Assignment

Hardware Requirements

• An external ringing device is not provided with the DBS. It can be

purchased separately from an electronics dealer.

• External paging speakers are not provided with the DBS; they must be

purchased separately.

Considerations

• With CPC-A and CPC-AII, extension port 73 is used to assign ringing to

an external page/UNA interface.

• With CPC-B, extension port 145 is used to assign ringing to an external

page/UNA interface.

Voice Mail Ringing

(CPC-AII and CPC-B Version 3.1 or higher)

Description

The Voice Mail Ringing feature allows calls from a DBS Automated Attendant or from an ACD port to ring an extension with the same ring tone as a CO trunk. The ring pattern is selected in the Extension Distinctive Ringing program. If a distinctive ringing pattern is not specified, the ringing pattern will be two seconds on/two seconds off.

Related Programming

• FF3 (Extension): Extension Ring Pattern

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Chapter 2. System Features Section 700 - Operation

VAU

(All Versions)

Description

The Voice Announce Unit (VAU) is a digital answering device that can be connected to the DBS. It provides for the recording and playback of up to two voice messages, along with the ability to transfer incoming calls.

When a call reaches the VAU, it plays a prerecorded voice message. The caller is then allowed to dial a number or is automatically transferred to a predetermined extension.

The VAU is often used to back up operators or hunt groups. Callers overflowing from either of these positions hear a message and can then dial a number or wait to be transferred back to the operator or hunt group.

The VAU can be used to provide a variety of other services to callers, such as a menu of dialing options or transfer to an answering machine.

Recording and Playing Messages

You can record the VAU messages from either an extension or a trunk.

Notes:

• You must use a DTMF telephone to record and play VAU messages.

• To change existing messages, record over them.

To record and play messages, complete the following steps.

1. Do one of the following:

If . . . Then . . .

You are recording or playing from an extension

You are recording or playing from a trunk

Take your phone off hook. Dial the VAU extension number. (If the inter-

com is set for Voice, dial 1 to change from Voice to Tone.)

Dial the phone number of the VAU, or call in and have the operator transfer you to the VAU extension.

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Section 700 - Operation Chapter 2. System Features

2. After the VAU answers, do one of the following:

If . . . Then . . .

You want to record the first message

You want to record the second message

You want to play the first message

You want to play the second message

Notes:

• You can enter the *97 codes again to replay messages without ending your call.

• You can only record one message at a time. To record another message, you must end your call and redial the VAU.

3. When the operation is complete, put the phone on hook.

Dial

* 98 1

Wait for a beep. After the beep, record the message.

Dial

* 98 2

Wait for a beep. After the beep, record the message.

Dial

* 97 1

The VAU plays the message. Dial

* 97 2

The VAU plays the message.

Considerations

• For more information on the VAU and its operation, see Section 770, “Voice Announce Unit User Guide.”

VAU Port Assignment

(CPC-AII and CPC-B Version 5.0 or higher, CPC-A Version 3.3 and higher)

Operation

A digital port can now be assigned as a VAU through system programming. In previous releases, VAUs were assigned as standard digital ports. Using the standard digital port assignment required the installer to make the following program changes:

•The CO Offhook Signal option had to be set to “off” (FF3 1-144# 7#).

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Section 700 - Operation Chapter 2. System Features

•The Call Waiting/OHVA option had to be set to “off.” (FF3 1-144# 8#).

•Auto Pickup had to be set to “on” (FF3 1-144# 12#).

•All FF keys for the extension port had to be cleared.

The VAU assignment now eliminates the need to make these program changes. Once a port is assigned as a VAU, the system treats that port as if these changes have been made.

Note:

Though the VAU assignment treats the VAU port as if the program settings have been made, it does not actually change the settings. If the port is later assigned as a standard digital port, the original program settings will still be in effect.

To further improve VAU operation, the following call types are now routed to the first VAU message:

•DID calls

•DNIS calls

•DISA calls

•Transferred trunk calls

•Transferred intercom calls.

In previous releases, only intercom and CO trunk calls were routed to the first VAU message.

All recalls are routed to the second message.

Programming

• FF3 (Extension): VAU Port Assignment

• FF3 (Extension): VAU Hunting Priority

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Section 700 - Operation Chapter 2. System Features

Walking TRS Class of Service

(CPC-AII and CPC-B Version 3.1 or higher)

Description

Walking TRS Class of Service allows an extension user to “carry” his or her toll restrictions to another phone.

Before the Walking TRS Class of Service feature can be used, a Walking Class of Service code must be entered at your extension before using dialing privileges at another extension.

Operation

To enter a Walking Class of Service code:

1. Pick up the handset.

The phone issues intercom dial tone.

2. Dial “#12.”

3. Enter the four-digit Walking Class of Service code (0001-9999).

4. Press “#.”

5. Replace the handset.

To use a Walking Class of Service code:

1. Pick up the handset of an extension other than your own.

The phone issues intercom dial tone.

2. Dial “#13.”

3. Enter

4. Enter your Walking Class of Service code.

5. Press “#.”

your

extension number.

6. Enter a trunk access code (88XX, 9, 81-86).

The phone issues outside dial tone.

7. Dial the telephone number.

DBS-70-700DBS Manual - Issued 8/1/95 Page 2-69

Section 700 - Operation Chapter 2. System Features

The Walking Class of Service remains in effect until you replace the handset.

To clear a Walking Class of Service code:

1. Pick up the handset.

The phone issues intercom dial tone.

2. Dial “#12.”

3. Enter the original Walking Class of Service code.

4. Press “#.”

5. Replace the handset.

To confirm a Walking Class of Service code (Attendant Phone only):

1. Pick up the handset.

2. Press the

3. Dial “#12.”

4. Enter the extension number.

Considerations

• Walking Class of Service can be used by KTELs, DSLTs, and SLTs.

• The same Walking Class of Service code can be used on more than one

• If an extension is locked out, the Walking Class of Service feature will

The phone issues intercom dial tone.

CONF

key.

The Walking Class of Service code for that extension appears on the display.

extension.

override the lockout.

• LCR and TRS dialing privileges follow the Walking Class of Service.

• Before entering a new walking COS code, you must first clear the existing

code.

DBS-70-700DBS Manual - Issued 8/1/95 Page 2-70

Chapter 3. Attendant Features

This chapter describes features that are available to an attendant phone. In addition to functioning as a central answering point, an attendant phone

also has special capabilities for monitoring and programming other phones. This chapter covers the following topics:

TopicPage

Alternate Attendant 3-3 Attendant Assignment of Speed Dialing 3-3 Attendant Busy Override 3-4 Attendant Call Park 3-5 Attendant Control of Absence Messages, 3-7 Attendant-Controlled Text Assignment 3-8 Attendant Feature Package 3-10 Attendant Groups 3-11 Dial Tone Disable 3-12 DSS/72 3-13 Headset Operation 3-17 Key Bank Hold 3-18 One-Touch VM Transfer 3-18 Station Lockout Code Assignment 3-21 System Time and Date Control 3-22 Traffic Measurement 3-24 Walking COS Confirmation 3-25

DBS-70-700DBS Manual - Issued 8/1/953-1

3-2 DBS Manual - Issued 8/1/95 DBS-70-700

Section 700 - Operation Chapter 3. Attendant Features

Alternate Attendant

(CPC-A and CPC-B Versions Prior to 2.0)

Description

The alternate attendant receives intercom calls directed to the primary attendant if the primary attendant is busy or out of service.

In addition to receiving overflow intercom calls, the alternate attendant has full access to attendant features.

With CPC-B 2.0 and above, the “Alternate Attendant” program is replaced by the Second, Third, and Fourth Attendant Positions.

Considerations

Alternate Attendant Extension Number.

extension number 11 or 101. By default, extension 11 or 101 is assigned to port 2. To assign another port as an alternate attendant, you must assign extension number 11 or 101 to that port.

The alternate attendant is always

Attendant Assignment of Speed Dialing

(All Versions)

Description

The attendant can assign system speed dialing numbers. System speed dialing numbers are shared by all DBS extensions.

Operation

1. Press the

• The phone issues intercom dial tone.

ON/OFF

key.

• The

2. Press the

“F” appears on the display.

3. Press

“FA” appears on the display.

DBS-70-700DBS Manual - Issued 8/1/95 3-3

ON/OFF

PROG

AUTO

LED lights.

key.

Chapter 3. Attendant Features Section 700 - Operation

4. Enter the Speed Dial code (00-89 or 000-199).

“Enter SSD XX” appears on the display (where “XX” is the System Speed Dial code).

5. To select pooled trunk access, press

6. Dial the telephone number to be stored.

7. Press the

8. Repeat steps 2 to 7 to store additional numbers.

Considerations

• Storing a new number erases any previously stored data.

• To delete a System Speed Dial number, perform the programming steps,

CONF

the pooled trunk number (9, 1-6).

For each pause required, press when

REDIAL

appears.)

The number appears on the display.

“SSD XX” (where “XX” is the Speed Dial code) and the stored telephone number appear on the display.

but do not enter a number before pressing

is pressed . If the Speed Dial number is later displayed, a

HOLD

key.

REDIAL

followed by the last digit of

. (An R appears on the display

HOLD

• Names for System Speed Dialing can also be stored using a DSS console

connected to the attendant phone.

Attendant Busy Override

(CPC-AII and CPC-B Version 2.0 or higher)

Description

The Attendant Busy Override feature allows the attendant to break in on an Intercom Call or a CO Call that is already in progress.

Attendant Busy Override can break into any extension, even if the extension has “Busy Overridden” turned off. (The extension feature “Busy Override” cannot break into an extension that has “Busy Overridden” turned off.)

System programming determines whether the override is preceded by an alert tone. By default, Attendant Override does not sound an alert tone.

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Section 700 - Operation Chapter 3. Attendant Features

Operation

To override a busy extension:

Press “4.” “CONF XXX YYY” (where “XXX” and “YYY” are the extension numbers)

appears on the display.

Related Programming

• FF1 (System): Attendant Override

• FF1 (System): Alert Tone for Busy Override & OHVA

Considerations

• Replace the handset to exit the three-party conference call.

• The alert tone can be turned on or off through system programming.

Attendant Call Park

(All Versions)

Description

Using the Attendant Call Park feature, the Attendant may park an outside call until the called party can be found. The attendant can then use the Paging feature to inform the called party of the call’s Park Number. The parked call can then be retrieved from any extension by dialing the Park Number.

The attendant phone is equipped with ten outside line Park Numbers (00-09). Programming a Call Park key into an FF key on a telephone or a DSS console makes one-touch Call Park possible.

Operation

To park an outside call:

1. Press the

DBS-70-700DBS Manual - Issued 8/1/95 3-5

HOLD

key.

Chapter 3. Attendant Features Section 700 - Operation

• The outside call is placed on hold.

• “CO HOLD #XX” (where “XX” is the trunk number) appears on the display.

2. Dial “75.” “PARK HOLD” appears on the display.

3. Enter desired Park Number (00-09). “PARK HOLD 01” appears on the display if you selected Park Number

01.

To retrieve a call parked by the attendant (after receiving the Park Number from the Attendant):

1. Pick up the handset. The phone issues intercom dial toned.

2. Dial “76.”

3. Enter the Park Number assigned to the call. “PARK PICK XX” (where “XX” is the park number) appears, and then

“CO TALK #XX” (where “XX” is the trunk number of the call) appears.

Related Programming

• FF1 (System): Attendant Park Hold Recall Timer

Considerations

• With CPC-A and CPC-B Versions prior to 3.1, an FF key assigned to Call

Park does not indicate when a call is parked. Beginning with CPC-B Version 3.1, the FF key lights red to indicate a call is parked.

• If a parked call is not answered before the Attendant Park Hold Recall

Timer expires, the parked call recalls to the attendant.

• Intercom calls cannot be parked.

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Section 700 - Operation Chapter 3. Attendant Features

Attendant Control of Absence Messages, Call Forwarding, and DND

(All Versions)

Description

An attendant phone can cancel the Absence Message, Call Forwarding, and Do-Not-Disturb (DND) features activated on any extension.

Operation

To cancel an Absence Message, Call Forwarding, or DND:

1. Press the

2. Press the

3. Dial the extension number.

4. Press “*.”

5. Press the

Considerations

• On DSS consoles equipped with DSS keys, the indicator for an extension

ON/OFF

• The phone issues intercom dial tone.

• The

The

that has Absence Message, Call Forwarding, or DND activated lights green. This indicator goes off when the feature is canceled. The indicator does not light for Permanent Call Forwarding.

ON/OFF

CONF

ON/OFF

key.

LED lights.

key.

LED goes off.

DBS-70-700DBS Manual - Issued 8/1/95 3-7

Chapter 3. Attendant Features Section 700 - Operation

Attendant-Controlled Text Assignment

(All Versions)

Description

The attendant can assign text to extensions, system speed dial numbers, and Call Waiting/OHVA text replies without using a DSS/72 or entering the programming mode.

Text is assigned through the dial pad on the attendant phone.

Operation

To assign names to extensions:

1. Pick up the receiver or press the

2. Press

3. Dial #2.

4. Enter the extension’s port number. (This must be entered as a 3-digit

5. Press

6. Use the dialpad sequences shown in Table 3-1 on page 3-10 to enter

7. To store your entry, press

To assign names to System Speed Dial numbers:

PROG

number if CPC-B is used or a 2-digit number if CPC-A or CPC-AII is used. If necessary add leading zeros.)

AUTO

letters and/or numbers. Press

FLASH

Press

CONF

to backspace and erase the existing name.

after each letter or number.

to switch between numbers and letters.

HOLD.

ON/OFF

key.

1. Pick up the receiver or press the

2. Press

3. Dial #1

4. Press

5. Dial the desired of system speed dial number (00-89).

3-8 DBS Manual - Issued 8/1/95 DBS-70-700

PROG

AUTO

ON/OFF

key.

Section 700 - Operation Chapter 3. Attendant Features

6. Press

AUTO

to backspace and erase the existing name.

7. Use the dialpad sequences shown in Table 3-1 on page 3-10 to enter letters and/or numbers.

Press

FLASH

Press

CONF

8. To store your entry, press

Note:

The name does not change on the extension until the extension goes off

after each letter or number.

to switch between numbers and letters.

HOLD.

hook.

To assign text to Call Waiting/OHVA Text Replies (CPC-AII and CPCB Version 4.0 or higher):

1. Pick up the handset or press

2. Press

PROG

ON/OFF

3. Dial #5

4. Dial 1-5, depending on which text message you want to change.

5. Press

AUTO

to backspace and erase the existing name.

6. Use the dialpad sequences shown in Table 3-1 on page 3-10 to enter letters and/or numbers.

Press

FLASH

Press

CONF

7. To store your entry, press

after each letter.

to switch between numbers and letters.

HOLD.

DBS-70-700DBS Manual - Issued 8/1/95 3-9

Chapter 3. Attendant Features Section 700 - Operation

Table 3-1. Key sequences for text assignment.

Key Number of Key Presses

Once Twice Three

times

1 Space Q Z Space q z 2 A B C a b c 3 D E F d e f 4 G H I g h i 5 J K L j k l 6 M N O m n o 7 P R S p r s 8 T U V t u v 9 W X Y w x y 0 . : . : . : * * - ? * - ? # # / ! # / !

Four times

Five times

Six times

Attendant Feature Package

(CPC-B Version 2.0 - 4.0)

Description

The Attendant Feature Package (AFP) software affects the attendant’s DSS console.

Note:

The Attendant Feature Package was discontinued in CPC-B Version

5.0.

When the AFP is installed, the DSS console provides the following preconfigured features:

• Z 0-7 (Paging Zones)

• P 0-9 (Park keys)

•

NIGHT

•

BUSY

key

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Section 700 - Operation Chapter 3. Attendant Features

•

WAIT

•

OHVA

•

EXT

•

SSD

•

STATE

•

RESET

•

ALM

•

MSG

•

CNCT

•

CNCL

• Configuration of line/loop keys on large display as multiline

key

key key key

(connect) key (Cancel) key

• Ability to assign line/loop keys to FF keys

• 26 search keys for extensions

• 2 arrow keys.

Attendant Groups

(CPC-AII and CPC-B Version 2.0 or higher)

Description

The DBS can accommodate up to four attendant positions. The first attendant is fixed at port 1, extension 100. The other Attendants can be set to any port or extension. When there is more than one attendant in a system, you can create an Attendant Group with a pilot number of 0.

When all Multi-Line keys on the first attendant phone are busy, internal calls are forwarded to the second, third, and fourth attendant phones, in that order.

Related Programming

• FF1 (System): Second Attendant Position

• FF1 (System): Third Attendant Position

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Chapter 3. Attendant Features Section 700 - Operation

• FF1 (System): Fourth Attendant Position

• FF1 (System): Attendant Transfer Extension

Considerations

• If all ML keys on all attendants are busy, internal calls are transferred to a preset destination, which must be a real extension number. The forwarding destination cannot be the pilot number of a hunt group.

• The third and fourth attendants cannot have a DSS/72.

• Prior to CPC-B Version 2.0, the DBS supported a maximum of two attendant positions.

• In previous software releases, if a user dialed “0” for the attendant group but the first attendant had call forwarding activated, the call would skip to the next attendant in the group. For example, if the first attendant activated call forwarding--busy/no answer, the dial “0” call would skip to the second attendant. If all attendants in the group activated call forwarding, dial “0” calls did not reach the group.

Beginning with CPC-B Version 5.0, dial “0” calls ring the first attendant, even if the first attendant has call forwarding activated. However, if a call is unanswered, it does not skip to the next attendant. The call continues to ring the first attendant until the caller hangs up.

• DSLTs and SLTs cannot be used for attendant positions.

• Ringing assignments will be required for all attendants other than Attendant Position 1 (Port 1) and Attendant Postion 2 (when assigned to port 2).

Dial Tone Disable

(All Versions)

Description

The intercom dial tone can be turned off at an attendant phone. Dial tone is turned off when a headset is used.

3-12 DBS Manual - Issued 8/1/95 DBS-70-700

Panasonic DBS 70 Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

About This Manual

Software Versions Covered by This Manual

Organization

Purpose

Account Codes

Non-Verified Account Codes

Verified Account Codes

Answer Supervision for Voice Mail

Auto Day Mode

Auto Day Mode

Auto Set Relocation

Background Music

Battery Backup

Call Forward ID Code for Voice Mail

Caller ID

Caller ID Auto DISA

Centrex/PBX Compatibility

Direct Inward Dialing (DID)

DID Night Ringing Assignment

DID Delayed Ringing

DID/DNIS Flexible Ring Assignments

DID/DNIS Text Name Assignment

DID/DNIS to a Voice Mailbox

Direct Inward System Access (DISA)

Direct Trunk Access

Distinctive Ringing

Door Box (Using Extension Adaptor)

Door Box (Using Trunk Adaptor)

Sensor

DP/DTMF Stations

DP to DTMF Signal Conversion

Hunting Priority for VAUs

Independent Timers

Internal Hold Tone

Least Cost Routing (LCR)

Music-on-Hold

Night Service

Night Service

Off-Premises Extension

Paging

Power Failure Transfer

Remote Maintenance

Remote Programming Mode

Remote Programming Using PCAS or DBS Manager

Station Class of Service

Station Hunting

Terminal and Circular Hunting

Terminal, Distributed and Longest Idle Hunting

Station Message Detail Recording (SMDR)

T1 Interface

Telephony Services

Toll Restriction

Trunk Groups

Trunk Name Assignment

Trunk Queuing

Universal Night Answer

Voice Mail Ringing

Recording and Playing Messages

VAU Port Assignment

Walking TRS Class of Service

Alternate Attendant

Attendant Assignment of Speed Dialing

Attendant Busy Override

Attendant Call Park

Attendant-Controlled Text Assignment

Attendant Feature Package

Attendant Groups

Dial Tone Disable