Panasonic DBS 70 Guide

Digital Business System

Section 700

Feature

Operation

Version 7.0 Issued 8/1/95

Doc. Part No. 7A0605Z9DJ

FCC Warning

Battery Recycling Statemen

The information contained in this document is subject to change without notice and should not be

construed as a commitment by the Panasonic Communications & Systems Company (PCSC).

PCSC reserves the right, without notice, to make changes to equipment design as advances in

engineering and manufacturing methods warrant

The software and hardware described in this document may be used or copied only in accordance

with the terms of the license pertaining to said software or hardware

This document may be reproduced either electronically or in print as needed by certified dealers

and technicians of DBS products. However, the information contained in this document must not

be altered, copied, or changed in any way that misrepresents the installation, operation, or other

function or feature of the DBS product or Panasonic. Panasonic assumes no liability for any

alteration or misrepresentation of information contain herein

Warning:

This service information is designed for experienced repair techn

cians only and is not designed for use by the general public. It does not contain

warnings or cautions to advise non-technical individuals of potential dangers in

attempting to service a product. Products powered by electricity should be se

viced or repaired only by experienced professional technicians. Any attempt to

service or repair the product or products dealt with in this service information

by anyone else could result in serious injury or death

This equipment generates, uses, and can radiate radio frequency energy, and, if not installed

and used in accordance with the instruction manual, may cause interference to radio comm

u-nications. This equipment has been tested and found to comply with the limits for a Class A

digital device pursuant to Part 15 of FCC Rules, which are designed to provide reasonable

protection against such interference when operated in a commercial environment. Operation

of this equipment in a residential area is likely to cause interference, in which case the user

at his own expense will be required to take necessary measures to correct the interference.

The following statement applies if you purchased backup batteries with your system

The product you have purchased contains rechargeable batteries. The batteries are recycl

a-ble. At the end of their useful life, under various state and local laws, it may be illegal to di

s-pose of these batteries into the municipal waste stream. Check with your local solid waste

officials for details on recycling options or proper disposal

About This Manual

Chapter 1. List of Features

Chapter 2. System Features

Account Codes........................................................................................................................ 2-3

Non-Verified Account Codes ........................................................................................... 2-3

Verified Account Codes.................................................................................................... 2-4

Answer Supervision for Voice Mail ....................................................................................... 2-6

Auto Day Mode ...................................................................................................................... 2-7

Auto Day Mode ...................................................................................................................... 2-8

Auto Set Relocation................................................................................................................ 2-9

Background Music................................................................................................................ 2-11

Battery Backup ..................................................................................................................... 2-12

Call Forward ID Code for Voice Mail.................................................................................. 2-13

Caller ID ............................................................................................................................... 2-14

Caller ID Auto DISA ............................................................................................................ 2-15

Centrex/PBX Compatibility.................................................................................................. 2-16

Direct Inward Dialing (DID) ................................................................................................ 2-16

DID Night Ringing Assignment ..................................................................................... 2-17

DID Delayed Ringing ..................................................................................................... 2-18

DID/DNIS Flexible Ring Assignments ................................................................................ 2-18

DID/DNIS Text Name Assignment...................................................................................... 2-19

DID/DNIS to a Voice Mailbox............................................................................................. 2-20

Direct Inward System Access (DISA).................................................................................. 2-22

Direct Trunk Access ............................................................................................................. 2-24

Distinctive Ringing ............................................................................................................... 2-24

Door Box (Using Extension Adaptor) .................................................................................. 2-25

Door Box (Using Trunk Adaptor) ........................................................................................ 2-27

Sensor.............................................................................................................................. 2-28

DP/DTMF Stations ............................................................................................................... 2-29

DP to DTMF Signal Conversion .......................................................................................... 2-29

Hunting Priority for VAUs ................................................................................................... 2-30

Independent Timers .............................................................................................................. 2-32

Internal Hold Tone................................................................................................................ 2-32

Least Cost Routing (LCR) .................................................................................................... 2-33

Music-on-Hold...................................................................................................................... 2-34

Night Service ........................................................................................................................ 2-35

DBS-70-700DBS Manual - Issued 8/1/95iii

Contents Section 700 - Operation

Night Service ........................................................................................................................ 2-37

Off-Premises Extension ........................................................................................................ 2-39

Paging ................................................................................................................................... 2-39

Power Failure Transfer ......................................................................................................... 2-41

Remote Maintenance ............................................................................................................ 2-42

Remote Programming Mode........................................................................................... 2-42

Remote Programming Using PCAS or DBS Manager ................................................... 2-44

Station Class of Service ........................................................................................................ 2-45

Station Hunting..................................................................................................................... 2-46

Terminal and Circular Hunting ....................................................................................... 2-47

Terminal, Distributed and Longest Idle Hunting............................................................ 2-49

Station Message Detail Recording (SMDR) ......................................................................... 2-51

T1 Interface........................................................................................................................... 2-54

Telephony Services ............................................................................................................... 2-56

Toll Restriction ..................................................................................................................... 2-58

Trunk Groups........................................................................................................................ 2-61

Trunk Name Assignment...................................................................................................... 2-62

Trunk Queuing...................................................................................................................... 2-63

Universal Night Answer ....................................................................................................... 2-64

Voice Mail Ringing .............................................................................................................. 2-65

VAU...................................................................................................................................... 2-66

Recording and Playing Messages ................................................................................... 2-66

VAU Port Assignment.......................................................................................................... 2-67

Walking TRS Class of Service ............................................................................................. 2-69

Chapter 3. Attendant Features

Alternate Attendant................................................................................................................. 3-3

Attendant Assignment of Speed Dialing ................................................................................ 3-3

Attendant Busy Override ........................................................................................................ 3-4

Attendant Call Park................................................................................................................. 3-5

Attendant Control of Absence Messages,............................................................................... 3-7

Attendant-Controlled Text Assignment .................................................................................. 3-8

Attendant Feature Package ................................................................................................... 3-10

Attendant Groups.................................................................................................................. 3-11

Dial Tone Disable ................................................................................................................. 3-12

DSS/72.................................................................................................................................. 3-13

Headset Operation................................................................................................................. 3-17

Key Bank Hold ..................................................................................................................... 3-18

One-Touch VM Transfer ...................................................................................................... 3-18

Station Lockout Code Assignment ....................................................................................... 3-21

System Time and Date Control ............................................................................................. 3-22

Traffic Measurement............................................................................................................. 3-24

Walking COS Confirmation ................................................................................................. 3-25

iv DBS Manual - Issued 8/1/95 DBS-70-700

Section 700 - Operation Contents

Chapter 4. Key Telephone Features

Key Phone............................................................................................................................... 4-3

Absence Message.................................................................................................................... 4-3

Auto Redial............................................................................................................................. 4-6

Barge-In for Direct Lines ........................................................................................................ 4-6

Busy Override ......................................................................................................................... 4-7

Call Coverage Groups ............................................................................................................. 4-8

Call Duration Display ............................................................................................................. 4-9

Call Forwarding .................................................................................................................... 4-10

Call Hold ............................................................................................................................... 4-16

Exclusive Hold ................................................................................................................ 4-16

System Hold.................................................................................................................... 4-17

Call Park ............................................................................................................................... 4-20

Call Pickup ............................................................................................................................ 4-21

Group Call Pickup .......................................................................................................... 4-23

Call Transfer ......................................................................................................................... 4-24

Blind Transfer ................................................................................................................. 4-24

Screened Transfer ........................................................................................................... 4-26

Call Waiting .......................................................................................................................... 4-28

Call Waiting/OHVA Text Reply .......................................................................................... 4-31

Caller ID Call Log ................................................................................................................ 4-32

Camp-on................................................................................................................................ 4-36

CO Line Key Trunk Access .................................................................................................. 4-37

Conference Calls ................................................................................................................... 4-38

Delayed Ringing ................................................................................................................... 4-41

Dial “0” for Attendant........................................................................................................... 4-41

Dial Tone Disable ................................................................................................................. 4-43

Do-Not-Disturb (DND)......................................................................................................... 4-44

EM/24 Console ..................................................................................................................... 4-46

Flexible Function (FF) Keys ................................................................................................. 4-46

Handsfree Answerback ......................................................................................................... 4-53

Handsfree Operation............................................................................................................. 4-54

Headset Operation................................................................................................................. 4-54

Hot Dial Pad.......................................................................................................................... 4-55

Considerations ................................................................................................................ 4-55

Intercom Calling ................................................................................................................... 4-55

Last Number Redial.............................................................................................................. 4-58

Line Appearances ................................................................................................................. 4-59

DSS/BLF Appearances......................................................................................................... 4-60

Multi-CO (MCO) Appearances ...................................................................................... 4-62

Multi-Line (ML) Appearances ........................................................................................ 4-64

ML/MCO Separation ............................................................................................................ 4-65

Meet-Me Answer.................................................................................................................. 4-66

Message Waiting/Callback Request ..................................................................................... 4-67

Non-Appearing Outside Lines .............................................................................................. 4-69

DBS-70-700DBS Manual - Issued 8/1/95 v

Contents Section 700 - Operation

Offhook Signaling................................................................................................................. 4-70

Offhook Voice Announce (OHVA) ...................................................................................... 4-71

One-Touch Keys ................................................................................................................... 4-73

One-Touch VM Access ........................................................................................................ 4-77

Onhook Dialing..................................................................................................................... 4-80

Pooled Trunk Access ............................................................................................................ 4-80

Prime Line Preference .......................................................................................................... 4-82

Private Line ........................................................................................................................... 4-83

Reminder Call ....................................................................................................................... 4-84

Ringing Line Preference ....................................................................................................... 4-86

Saved Number Redial........................................................................................................... 4-86

Speed Dialing........................................................................................................................ 4-87

System Speed Dial.......................................................................................................... 4-91

Speed Dial Linking ......................................................................................................... 4-93

Station Lockout..................................................................................................................... 4-95

Trunk-to-Trunk Transfer....................................................................................................... 4-96

Voice Mail Transfer Key ...................................................................................................... 4-97

Chapter 5. DSLT Features

DSLT ...................................................................................................................................... 5-3

Absence Message.................................................................................................................... 5-4

Auto Redial............................................................................................................................. 5-6

Busy Override ......................................................................................................................... 5-6

Call Forwarding ...................................................................................................................... 5-7

Call Hold ............................................................................................................................... 5-11

Call Park ............................................................................................................................... 5-12

Call Pickup ............................................................................................................................ 5-14

Direct Call Pickup........................................................................................................... 5-14

Group Call Pickup .......................................................................................................... 5-15

Call Transfer ......................................................................................................................... 5-16

Blind Transfer ................................................................................................................. 5-16

Screened Transfer ........................................................................................................... 5-17

Call Waiting .......................................................................................................................... 5-19

Camp-on................................................................................................................................ 5-21

Conference Calls ................................................................................................................... 5-22

Dial “0” for Attendant........................................................................................................... 5-23

Dial Tone Disable ................................................................................................................. 5-24

Direct Trunk Access ............................................................................................................. 5-24

Do-Not-Disturb (DND)......................................................................................................... 5-25

Intercom Calling ................................................................................................................... 5-26

Last Number Redial.............................................................................................................. 5-27

Meet-Me Answer.................................................................................................................. 5-28

Message Waiting/Callback Request ..................................................................................... 5-29

Off-Hook Voice Announce (OHVA).................................................................................... 5-30

vi DBS Manual - Issued 8/1/95 DBS-70-700

Section 700 - Operation Contents

Onhook Dialing..................................................................................................................... 5-32

Pooled Trunk Access ............................................................................................................ 5-32

Reminder Call ....................................................................................................................... 5-33

Saved Number Redial........................................................................................................... 5-34

Speed Dialing........................................................................................................................ 5-35

Personal Speed Dialing ................................................................................................... 5-35

Station Lockout..................................................................................................................... 5-37

System Speed Dial.......................................................................................................... 5-38

Chapter 6. SLT Features

Absence Message.................................................................................................................... 6-3

Busy Override ......................................................................................................................... 6-5

Call Forwarding ...................................................................................................................... 6-6

Call Hold ............................................................................................................................... 6-10

Call Park ............................................................................................................................... 6-11

Call Pickup ............................................................................................................................ 6-12

Direct Call Pickup........................................................................................................... 6-12

Group Call Pickup .......................................................................................................... 6-13

Call Transfer ......................................................................................................................... 6-14

Blind Transfer ................................................................................................................. 6-14

Screened Transfer ........................................................................................................... 6-15

Call Waiting .......................................................................................................................... 6-17

Camp-on................................................................................................................................ 6-19

Conference Calls ................................................................................................................... 6-20

Dial “0” for Attendant........................................................................................................... 6-21

Dial Tone Disable ................................................................................................................. 6-22

Direct Trunk Access ............................................................................................................. 6-23

Do-Not-Disturb (DND)......................................................................................................... 6-23

Intercom Calling ................................................................................................................... 6-25

Last Number Redial.............................................................................................................. 6-26

Meet-Me Answer.................................................................................................................. 6-27

Message Waiting/Callback Request ..................................................................................... 6-28

Off-Hook Voice Announce (OHVA).................................................................................... 6-29

Pooled Trunk Access ............................................................................................................ 6-30

Speed Dialing........................................................................................................................ 6-31

Personal Speed Dialing ................................................................................................... 6-31

Station Lockout..................................................................................................................... 6-33

DBS-70-700DBS Manual - Issued 8/1/95 vii

Contents Section 700 - Operation

viii DBS Manual - Issued 8/1/95 DBS-70-700

Section 700 - Operation Introduction

About This Manual

Software Versions Covered by This Manual

This manual covers all versions of CPC-A, all versions of CPC-AII software through Version 7.0 and CPC-B software through Version 7.0.

Differences in feature availability or operation are noted within each feature description.

If you are using this manual for a single DBS system, make note of its software version in the following table. This note may be referenced by technicians or owners of the system.

Software version information for systems shipped with this document

CPC Model: Software Version:

Organization

This manual contains detailed descriptions of DBS features. The feature descriptions are organized according to the following categories:

Feature Categories Description

System Features System Features are either available on a

system-wide basis or aid in the overall administration of the DBS.

Attendant Features Attendant Features assist the attendant in

serving as a central answering point. In addition, attendant features also provide special capabilities for monitoring and programming extensions.

Key Telephone Features Key Telephone Features are available to DBS

key phones. DBS key phones are proprietary digital sets that provide feature access through a combination of feature keys and access codes.

DBS-70-700DBS Manual - Issued 8/1/95 ix

Introduction Section 700 - Operation

Purpose

Digital Single-Line Telephone

(DSLT) Features

DSLT Features are available to Digital SingleLine Telephones. DSLTs provide digital audio quality and limited feature key access in a single-line set.

Single Line Telephone Features

SLT Features are available to industry-standard 2500 sets. Since SLTs are not equipped with feature keys, most features are accessed by using the dialpad and/or the switchhook.

The purpose of this manual is to provide an overview of feature operation and requirements. Where applicable, the following types of information are provided for each feature.

Types of information Purpose

Description The Description section provides an overview

of how the feature works and, in some cases, what it is typically used for.

Operation The Operation section includes step-by-step

instructions on how to use the feature.

Hardware Requirements

This section lists any special hardware that is required to use the feature.

Related Programming The Related Programming section lists the pro-

gramming subsystems associated with the feature.

Considerations This section provides details on feature interac-

tions and limitations.

xDBS Manual - Issued 8/1/95 DBS-70-700

Chapter 1. List of Features

The following tables list the features available with the DBS. The following tables are included in this chapter:

TopicPage

System Features 1-3 Attendant Features 1-5 Extension Features 1-6

DBS-70-700 DBS Manual - Issued 8/1/95 1-1

Chapter 1. Features List Section 700 - Operation

1-2 DBS Manual - Issued 8/1/95 DBS-70-700

Section 700 - Operation Chapter 1. Features List

Table 1-1. System Features

Feature CPC-A CPC-AII CPC-B

3.03.13.23. 3

Account Codes: Non-verified x x x x x x x x x x x x Account Codes: Verified x x x x x x x x x Answer Supervision for Voice

Mail Auto Day Mode x x x x x x x x Auto Set Relocation x x x x x x x x x Background Music x x x x x x x x x x x x x x x Battery Backup x x x x x x x x x x x x x x x Call Forward ID Code for

Voice Mail Caller ID x x x x Caller ID Auto DISA x x x x Centrex/PBX Compatibility x x x x x x x x x x x x DID (Direct Inward Dialing ) x x x x x x x DID Night Ringing Assignment x x x x DID Delayed Ringing x x x x DID/DNIS Flex. Ring Assign. x x x x DID/DNIS Text Name Assign. x x x x DID/DNIS To a Voice Mailbox x x x DISA x x x x x x x x x x x x x x x Direct Trunk Access x x x x x x x x x x x x x x x Distinctive Ringing x x x x x x x x x Door Box (Extension Port) x x Door Box (Trunk Port) x x x x x x x x x x x x x x x DP/DTMF Stations x x x x x x x x x x x x x x x DP to DTMF Signal

Conversion Hunting Priority for VAUs x x x x x x x Independent Timers x x x x x x x x x Internal Hold Tone x x Key Bank Hold x x x x x x x x x x x x x x x Least Cost Routing x x x x x x x x x x x x x x x Music-on-Hold x x x x x x x x x x x x x x x Night Service x x x x x x x x x x x x x x x Night Service (2 Modes) x x Off-Premises Extension x x x x x x x x x x x x x x x Paging x x x x x x x x x x x x x x x

x x x x x x x x x x x x x x

x x x x x x x x x x x x x x x

x x x x x x x

7 1 2

3. 1

4 5 6

6. 1

DBS-70-700DBS Manual - Issued 8/1/95 1-3

Chapter 1. Features List Section 700 - Operation

Feature CPC-A CPC-AII CPC-B

3.03.13.23. 3

Power Failure Transfer x x x x x x x x x Remote Maintenance x x x x x x x x x x x x x x x

Sensor x x x x x x x x x x x x x x x Station Class of Service x x x x x x x x x Station Hunting: Terminal and

Circular Station Hunting: Terminal,

Distributed, Longest Idle Station Message Detail

Recording (SMDR) T1 Interface x x x x x Telephony Services x x Toll Restriction x x x x x x x x x x x x x x x Trunk Groups x x x x x x x x x x x x x x x Trunk Name Assignment x x x x x x x x x x Trunk Queuing x x x x x x x x x x x x x x x Universal Night Answer x x x x x x x x x x x x x x x Voice Mail Ringing x x x x x x x x x VAU (Voice Announce Unit) x x x x x x x x x x x x x x x VAU Port Assignment x x x x x x x Walking TRS Class of Service x x x x x x x x x

x x x x x

x x x x x x x x x x x x x x x

x x x

7 1 2

3. 4 5 6

x x x x x

x x x x x x

6. 1

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Section 700 - Operation Chapter 1. Features List

Table 1-2. Attendant Features

Feature CPC-A CPC-A II CPC-B

3.03.13.23. 3

Alternate Attendant x x x x x Attendant Assignment of

Speed Dialing Attendant Busy Override x x x x x x x x x x Attendant Call Park x x x x x x x x x x x x x x x Attendant Control of Absence

Messages, Call Forwarding, and DND

Attendant-Controlled Text Assignment

Attendant Feature Packag e x x x Attendant Groups x x x x x x x x x x Dial Tone Disable x x x x x x x x x x x x x x x DSS/72 x x x x x x x x

Headset Operation x x x x x x x x x x x x x x x One-Touch VM Transfer x x x x x x x Station Lockout Code

Assignment System Time and Date Control x x x x x x x x x x x x x x x Traffic Measurement x x x x x x x x x x x x x x x Voice Mail Transfer Key x x x x x x Walking COS Confirmation x x x x x x x x x

x x x x x x x x x x x x x x x

x x x x x x x x x

x x x x x x x x x x x x x x x

7 1 2

3. 4 5 6

x x x x x

x x x x x x

6. 1

DBS-70-700DBS Manual - Issued 8/1/95 1-5

Chapter 1. Features List Section 700 - Operation

Table 1-3. Extension Features

Feature CPC-A CPC-A II CPC-B

3.03.13.23. 3

Absence Messag e x x x x x x x x x x x x x x x Auto Redial x x Barge-In for Direct Lines x x x x x x x Busy Override x x x x x x x x x x x x x x x Call Coverage Groups x x x x x x x x x x x x x x x Call Duration Display x x x x x x x x x x x x x x x Call Forwarding x x x x x x x x x x x x x x x Call Hold: Exclusive and

System Call Park x x x x x x x x x x x x x x x Call Pickup: Direct and

Group Call Transfer: Blind and

Screened Call Waiting x x x x x x x x x x x x x x x Call Waiting/OHVA Text

Reply Caller ID Call Log x x x x Camp-on x x x x x x x x x x x x x x x CO Line Key Trunk Access x x x x x x x x x x x x x x x Conference Calls x x x x x x x x x x x x x x x Delayed Ringing x x x x x x x x x x Dial “0” for Attendant x x x x x x x x x x x x x x x Direct Trunk Access x x x x x x x x x x x x x x x Do-Not-Disturb (DND) x x x x x x x x x x x x x x x EM/24 Console x x x x x x x x x x x x x x x Flexible Function (FF) Keys x x x x x x x x x x x x x x x Handsfree Answerback x x x x x x x x x x x x x x x Handsfree Operation x x x x x x x x x x x x x x x Headset Operation x x x x x x x x x x x x x x x Hot Dial Pad x x x x x x Intercom Calling x x x x x x x x x x x x x x x Last Number Redial x x x x x x x x x x x x x x x Line Appearances x x x x x x x x x x x x x x x DSS/BLF Appearances:

Direct Line (DL) DSS/BLF Appearances:

Multi-CO (MCO)

x x x x x x x x x

x x x x x x x x x x x x x x x

x x x x x x x x

x x x x x x x x x x x x x

x x x x x x x x

x x x x x x x x x x

7 1 2

3. 4 5 6

x x x x x

x x x x x x

6. 1

1-6 DBS Manual - Issued 8/1/95 DBS-70-700

Section 700 - Operation Chapter 1. Features List

Feature CPC-A CPC-A II CPC-B

3.03.13.23. 3

DSS/BLF Appearances: Multi-Line (ML) Appearances

ML/MCO Separation x x x x x x x x Meet-Me Answer x x x x x x x x x x x x x x x Message Waiting/Callback

Request Non-appearing Outside Line x x x x x x x x x x x x x x x Offhook Signaling x x x x x x x x x x x x x x x Off-Hook Voice Announce

(OHVA) One-Touch Keys x x x x x x x x x x x x x x x One-Touch VM Access x x x x x x x Onhook Dialing x x x x x x x x x x x x x x x Pooled Trunk Access x x x x x x x x x x x x x x x Prime Line Preference x x x x x x x x x x x x x x x Private Line x x x x x x x x x x x x x x x Reminder Call x x x x x x x x x x x x x x x Ringing Line Preference x x x x x x x x x x x x x x x Saved Number Redial x x x x x x x x x x x x x x x Speed Dial Linking x x x x x x x x x x x x x x x Speed Dialing: System and

Personal Station Lockout x x x x x x x x x x x x x x x Trunk-to-Trunk Transfer

(Unsupervised Conference)

x x x x x x x x x x x x x x x

x x x x x x x x x x

7 1 2

3. 1

4 5 6

6. 1

DBS-70-700DBS Manual - Issued 8/1/95 1-7

Chapter 1. Features List Section 700 - Operation

1-8 DBS Manual - Issued 8/1/95 DBS-70-700

Chapter 2. System Features

This chapter contains detailed descriptions of DBS System Features. System Features are either available on a system-wide basis or aid in the overall administration of the DBS.

This chapter covers the following topics:

TopicPage

Account Codes 2-3 Answer Supervision for Voice Mail 2-6 Auto Day Mode 2-7 Auto Set Relocation 2-9 Background Music 2-11 Battery Backup 2-12 Call Forward ID Code for Voice Mail 2-13 Caller ID 2-14 Caller ID Auto DISA 2-15 Centrex/PBX Compatibility 2-16 Direct Inward Dialing (DID) 2-16 DID/DNIS Flexible Ring Assignments 2-18 DID/DNIS Text Name Assignment 2-19 DID/DNIS to a Voice Mailbox 2-20 Direct Inward System Access (DISA) 2-22 Direct Trunk Access 2-24 Distinctive Ringing 2-24 Door Box (Using Extension Adaptor) 2-25 Door Box (Using Trunk Adaptor) 2-27 DP/DTMF Stations 2-29 DP to DTMF Signal Conversion 2-29 Hunting Priority for VAUs 2-30 Independent Timers 2-32 Internal Hold Tone 2-32 Least Cost Routing (LCR) 2-33 Music-on-Hold 2-34 Night Service 2-35 Off-Premises Extension 2-39

DBS-70-700DBS Manual - Issued 8/1/95 Page 2-1

Chapter 2. System Features Section 700 - Operation

TopicPage

Paging 2-39 Power Failure Transfer 2-41 Remote Maintenance 2-42 Station Class of Service 2-45 Station Hunting 2-46 Station Message Detail Recording (SMDR) 2-51 T1 Interface 2-54 Telephony Services 2-56 Toll Restriction 2-58 Trunk Groups 2-61 Trunk Name Assignment 2-62 Trunk Queuing 2-63 Universal Night Answer 2-64 Voice Mail Ringing 2-65 VAU 2-66 VAU Port Assignment 2-67 Walking TRS Class of Service 2-69

Page 2-2DBS Manual - Issued 8/1/95 DBS-70-700

Section 700 - Operation Chapter 2. System Features

Account Codes

You can assign account codes to clients to facilitate billing and to track call dates and times, numbers called, and outside line numbers used. This information is printed for each account on the SMDR record.

Non-Verified Account Codes

(CPC-A, CPC-AII, and CPC-B Versions prior to 3.1 and 6.0 and higher)

Description

In CPC-A and CPC-B Versions prior to 3.1, account codes are not verified. With CPC-AII and with CPC-B Versions 6.0 and higher, account codes may be verified or non-verified depending on system programming.

Non-verified account codes can be extension programming.

With voluntary account codes, the user is not forced to enter an account code before making a call. With forced account codes, the user must enter an account code before accessing an outside line.

Non-verified account codes can be assigned to incoming and outgoing calls. To assign an account code to an outgoing call, the user enters the account code before making the call or during the call. To assign an account code to an incoming call, the user enters the account code during the call.

To enter an Account Code before dialing:

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the

ON/OFF

AUTO

key.

LED lights.

key, then press “#.”

forced

voluntary

, depending on

• “Enter Account #” appears on the display.

• If you are using a Single Line Telephone (SLT) or Digital Single Line Telephone (DSLT), dial “#7.”

3. Enter the Account Code (up to 10 digits).

4. Press “#.”

DBS-70-700DBS Manual - Issued 8/1/95 Page 2-3

Chapter 2. System Features Section 700 - Operation

“Entered Account #” appears on the display.

5. Press a vacant CO key or dial a trunk access code.

6. Dial the telephone number.

To enter an Account Code during an outside call:

1. Press the

2. Press “#.” “Enter Account #” appears on the display.

3. Enter the Account Code (up to 10 digits). The Account Code entered appears on the display.

4. Press “#.”

Hardware Requirements

• An SMDR printer or external call accounting system is required to collect

account code records.

Related Programming

• FF3 (Extension): Forced Account Codes

AUTO

key.

Considerations

• SLTs cannot assign account codes during a call.

Verified Account Codes

(CPC-AII and CPC-B, Version 3.1 or higher)

Description

Extensions with the Verified Account Codes feature from making outside calls without the user first entering a valid Account Code. After a valid Account Code is entered, the Toll Restriction Service (TRS) type assigned to the code is substituted for the extension TRS type, thus temporarily allowing calls based on the new TRS type.

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enabled

are restricted

Section 700 - Operation Chapter 2. System Features

Operation

Extensions with the Verified Account Codes feature outside calls based on the TRS type assigned to the extension. If a user wishes to place a call that would normally be restricted at the extension, the user can enter a valid Verified Account Code to upgrade the TRS type assigned to the extension.

1. Pick up the handset. The phone issues intercom dial tone.

2. Dial “#11.”

3. Enter the four-digit Account Code.

4. Press “#.” The phone issues intercom dial tone.

5. Press an available CO key or dial a trunk access code. The phone issues outside dial tone.

disabled

can place

6. Dial the telephone number. The Verified Account Code TRS type remains in effect until the call is

completed.

Related Programming

• FF1 (System): Verified Forced Account Codes

• FF1 (System): Toll Restriction for Verified Forced Account Codes

• FF3 (Extension): Verified Forced Account Codes

• FF7 (TRS): Toll Restrictions

Hardware Requirements

• An SMDR printer or external call accounting system is required to collect

account code records.

Considerations

• Verified account codes are for outgoing calls only.

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Chapter 2. System Features Section 700 - Operation

• The maximum number of verified account codes is 100.

• Each verified account code must consist of 4 digits.

• “0000” cannot be used for a verified account code.

• Verified account codes do not override station lockout.

• Verified account codes do not override Least Cost Routing (LCR) settings.

• With CPC-AII and CPC-B Version 3.1 to 5.04, non-verified account codes

can be used. However, they can only be used on a voluntary basis. Forced

non-verified

account codes are not available with CPC-B 3.1 to 5.04.

Answer Supervision for Voice Mail

(CPC-AII and CPC-B Version 5.0 or higher)

Description

Operation

This feature allows the DBS to send an answer signal to third-party voice mail systems.

In previous releases, a third-party voice mail did not receive a signal to indicate that a DBS extension had answered. To determine that the extension had answered, the voice mail system had to wait until it stopped receiving ringback tone. Waiting for the ringback to stop often delayed connection times for calls from voice mail to extensions. Sending an answer signal provides quicker response time between the DBS and the voice mail system.

The following programming can be performed from an attendant phone or any other phone that has entered the programming access code.

To assign an answer signal code:

1. Press the

ON/OFF

key.

• The phone issues intercom dial tone.

• The

2. Press the

3. Dial “

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ON/OFF

PROG

#94

.”

LED lights.

key.

Section 700 - Operation Chapter 2. System Features

4. Enter the Answer Signal Code (1 to 5 digits).

5. Press the

To view an answer signal code:

1. Press the

2. Press the

3. Dial “#94.”

Considerations

• The digits used for the answer signal code are determined by the

• If the called extension does not answer and is forwarded to voice mail, the

• During transmission of the answer signal code, other DTMF digits and

HOLD

ON/OFF CONF

requirements of the voice mail system.

DBS sends a call forward ID code back to the voice mail system.

functions from the DBS extension are ignored.

key.

Auto Day Mode

(CPC-AII prior to 7.0 and CPC-B Version 4.0 to 6.11)

Description

Auto Day Mode allows the DBS to go into day mode automatically. The DBS can also be programmed to go into night mode automatically (see

“Night Service,” page 2-35). If only one of the auto modes is turned on, the

the auto mode. For instance, if night mode has been activated automatically, the attendant must press the

If only one of the auto modes is turned on, the to go into an auto mode before the scheduled time.

If both auto day and auto night modes are turned on, the attendant key

cannot

be used.

NIGHT

key to go into day mode.

NIGHT

key is used to turn off

key can also be used

NIGHT

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Chapter 2. System Features Section 700 - Operation

Related Programming

• FF1 (System): Automatic Day Mode Start Time

• FF1 (System): Automatic Night Mode Start Time

Considerations

• If both auto modes are set, the starting times must differ by at least one

hour.

• When one auto mode is turned on, the mode cannot be reset by the

key until 3 minutes after the auto mode is activated. (When both auto modes are set, the

• If a

NIGHT

key is not assigned, the access code #52 can be used instead.

key cannot be used.)

Auto Day Mode

(CPC-B Version 7.0 or higher and CPC-A II Version 7.0 and higher)

Description

Auto Day Mode allows the DBS to go into day mode automatically. The DBS can also be programmed to go into night mode automatically (see

“Night Service,” page 2-37). If only one of the auto modes is turned on, the

toggle key or the mode. For instance, if attendant must press the to go into day mode. (Note: You must wait at least 3 minutes after the automatic mode is activated before manually changing the mode. Otherwise the system will immediately revert back to the automatic mode.)

DAY, NIGHT1

NIGHT1

DAY/NIGHT1/NIGHT2

mode has been activated automatically, the

, or

NIGHT2

DAY/NIGHT1/NIGHT2

NIGHT

is used to turn off the auto

toggle key or the

DAY

key

If only one of the auto modes is turned on, the toggle key or the an auto mode before the scheduled time. If auto day and both auto night modes are turned on, the manual mode keys

DAY, NIGHT1

, or

NIGHT2

DAY/NIGHT1/NIGHT2

key can also be used to go into

can

be used.

Related Programming

• FF1 (System): Auto Day Mode Start Timer

• FF1 (System): Auto Night1 Mode Start Timer

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Section 700 - Operation Chapter 2. System Features

• FF1 (System): Auto Night2 Mode Start Timer

Considerations

• If all auto modes are set, the starting times must differ by at least one hour.

• When one auto mode is turned on, the mode cannot be reset by the NIGHT

key until 3 minutes after the auto mode is activated. (When all auto modes are set, the mode keys cannot be used.)

• If mode keys are not set, the access codes #520 (DAY/NIGHT1/NIGHT2

toggle), #521 (DAY), #522 (Night1) or #523 (Night2) can be used instead.

Auto Set Relocation

(CPC-AII and CPC-B Version 3.1 or higher)

Description

Operation

Auto Set Relocation can be used to relocate the program settings of one extension to another extension.

Auto Set Relocation is commonly used when extension users want to trade work areas. For example, if Extensions “A” and “B” are going to switch office locations, Auto Set Relocation enables them to switch telephone settings without re-programming.

Before a phone can be relocated, it must be assigned an Auto Set Relocation code. See “Related Programming” for the program address used to set up the Auto Set Relocation Code.

The following example illustrates how the program settings for extensions 200 and 300 could be switched.

To Transfer Extension Settings from 200 to 300:

1. At extension 300, pick up the handset.

2. Press “#10.”

3. Dial extension number 200.

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Chapter 2. System Features Section 700 - Operation

4. Enter the four-digit auto set relocation code assigned to extension 200.

5. Replace the handset.

• All programmed extension features and TRS settings from 200 are

transferred to 300.

• Extension 300 are placed out of service.

To Reactivate Extension 300:

1. Unplug the extension cable from 300.

2. Reconnect the cable. Extension 300 assumes all extension features, TRS, and LCR settings that

were initially assigned to 200.

Related Programming

• FF3 (Extension): Auto Set Relocation Code

Considerations

• The following types of data can be transferred using this feature:

• Settings may not be transferred between extensions of different types. In

• Attendant 1 is excluded from this feature.

- TRS type settings

- Ring settings (trunk line, remote ringing, day/night, DID)

- FF key data

- Extension numbers and names

- System call forward settings

- All settings and data defined by programming.

other words, an SLT and a KTEL cannot exchange program settings.

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Section 700 - Operation Chapter 2. System Features

Background Music

(All Versions)

Description

If your system is set up to provide Background Music, music can be played from the speakers of idle telephones. If a call is made to an extension receiving Background Music, the music stops and the phone rings. Background Music is also interrupted when the phone goes offhook.

The system can also provide music-on-hold using the Background Music source or a separate music source. If Music-on-Hold is provided, callers automatically hear music when they are placed on hold. (See page 2-34 for more information on Music-on-Hold.)

Operation

To turn Background Music on:

1. Press the

• The phone issues intercom dial tone.

• The

2. Dial “#53.” “BGM ON” appears on the display.

3. Press the The

To turn Background Music off:

1. Press the

• The phone issues intercom dial tone.

• The

ON/OFF

key.

LED lights.

key.

LED goes off.

key.

LED lights.

2. Dial “#53.” “BGM OFF” appears on the display.

3. Press the

DBS-70-700DBS Manual - Issued 8/1/95 Page 2-11

ON/OFF

key.

Chapter 2. System Features Section 700 - Operation

• The

• The date and time appear on the display.

ON/OFF

Related Programming

• FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B 3.1

or higher)

• FF3 (Extension) Extension Class of Service Assignment (CPC-AII CPC-B

3.1 or higher)

Hardware Requirements

• The music source must be purchased separately. It is not provided with the

DBS.

• If a single music source is used for both Music-on-Hold and Background

Music, the music source connects to the CN5 on the DBS. If a separate music source is used for background music, it connects directly to the SCC card. See set the option straps.

Installation (Section 300)

LED goes off.

for instructions. Be sure to corrrectly

• The input impedance for the music source is 10k ohms.

• The maximum input level is 10 dB.

Important:

Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the Music-On-Hold feature. Panasonic Communications & Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.

A license may be required from the American Society of

Battery Backup

(All Versions)

Description

The DBS two 12-volt batteries for battery backup. (Some DBS 72 and 96 systems use four older-style 6-volt batteries.) The backup batteries are connected in a series circuit, using cables provided with the DBS. With maximum traffic, the backup batteries last up to 40 minutes for the DBS 40 and 72, and up to 30 minutes for the DBS 96. The backup batteries should be replaced about every 3 years.

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