Panasonic DBS 576HD Operation Manual

Technical Manual

Supports DBS 576HD Version 5.0

Before attempting to operate the DBS 576HD, please read these instructions completely.

DBS 576 - Version 5.0

Issued September 2001

he contents of this document are subject to change without notice and do not constitute a commitment on

the part of Panasonic Telecommunication Systems Company (PTSC). Every effort has been made to ensure the accuracy of this document. However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.

The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.

Reproduction, publication, or duplication of this manual, or any part thereof, in any manner, mechanically electronically, or photographically is prohibited without permission of Panasonic Telecommunication Systems Company (PTSC).

Chapter 1. About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Chapter 2. List of Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Chapter 3. System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

AEC Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Attendant Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Automatic Call Distributor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Automatic Trunk to Trunk Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Background Music/MOH Separation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Caller ID Alpha Tagging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Centrex/PBX Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Class of Service - Trunk/Tie. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Class of Service - Ext/Ext Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Class of Service - Extension Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Class of Service - T1 Trunk Ring Back Service Tone . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Class of Service - Trunk to Trunk Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Class of Service - Extension (Station) Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

CO Ringing Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

DID Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

DIL Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

DIL Delayed Incoming Ring Enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

DISA Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Multiple Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

CO Trunk Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

CO Trunk Interface - DID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

CO Trunk Interface - Ground Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

CO Trunk Interface - ISDN BRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

CO Trunk Interface - ISDN-PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

CO Trunk Interface - Loop Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Computer Telephony Integration Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Data Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Daylight Saving Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Day/Night System Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

Manual Day/Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

576-50-700 DBS 576HD (USA) issued September 2001 3

Contents Section 700 - Operation

Automatic Day/Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26

Digital Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Direct Inward System Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

Door Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

Door Box Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30

Extension Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30

Digital Key Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30

Analog Device Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31

DP/DTMF SLTs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31

ISDN/BRI S-Point Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32

ISDN/PRI S-Point Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32

Flexible Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32

Free Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33

Hunting Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33

Pilot Terminal Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Pilot Distributed Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Switch Back Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Circular Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Next Extension/Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Internal Hold Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35

LAN TAPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36

MCO Tenant Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36

Music-on-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37

Name Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37

Extension Name Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38

Speed Dial Name Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42

Network BLF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44

Network Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44

Network Attendant Reversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45

Network Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45

Network Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45

Network Centralized Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45

Network Centralized Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45

Network Extension Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46

Network Flash Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46

Network Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46

Network Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46

Network Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46

Tandem Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46

Non-Blocking Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

Power On Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

Programming Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

Telephone Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48

DBS 576 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48

QSIG ISDN Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48

Ringing Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49

Day 1/ Day 2/Night Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49

4 DBS 576HD (USA) issued September 2001 576-50-700

Section 700 - Operation Contents

Day 1/ Day 2/Night Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50

DID Day/Night Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50

DID Day/Night Busy/Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50

Busy Lamp Field Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Busy Lamp Field Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Slide Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Alarm Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52

System Speed Dial TRS Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52

Station Message Detail Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52

T1 Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55

Toll Restriction Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56

Trunk Access Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56

Virtual Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57

Virtual Port used for Virtual Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57

Virtual Port used for Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58

PanaVOICE -- Panasonic’s Digital Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . . 3-58

Third-Party Voice Mail Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59

Chapter 4. User Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

About User Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Set Absence Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Set Call Forward Busy Destination Extension . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Set Call Forward ID Codes for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Set Call Forward No Answer Destination Extension . . . . . . . . . . . . . . . . . . . . . 4-7

Set Caller ID Logging Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Set Day of Week Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Set Exception Day Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Set Extension Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Set Message Key ID Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Set Mode Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Set Personal Speed Dial Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Set Personal Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22

Set Send Text Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Set Special Day Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

Set System Date/Time/Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31

Set System Speed Dial Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32

Set System Speed Dial Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34

Set System Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35

Set Text Message Replies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37

Set Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38

Set Walking TRS Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40

576-50-700 DBS 576HD (USA) issued September 2001 5

Contents Section 700 - Operation

Chapter 5. Key Telephone Features. . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Key Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Attendant Group Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Auto Repeat Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Call Forwarding-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Call Forwarding - Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Call Forwarding - No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16

Call Forwarding-All Calls and Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20

Broker’s Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23

Extension Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24

Extension Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25

Trunk Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25

Trunk Direct Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27

Supervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27

Unsupervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28

Camping a Call Onto a Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29

Caller ID Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30

Call Log Operation on a Small- and Large-Display Key Telephones. . . . . . . . . . . . . . 5-30

Camp-on (Call Waiting) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34

Directory Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35

Display Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39

Large-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40

Small-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41

Changing the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41

Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42

DP to DTMF Signal Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43

DSS/72 Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-44

EM/24 Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-44

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45

Flexible Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45

Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-52

6 DBS 576HD (USA) issued September 2001 576-50-700

Section 700 - Operation Contents

Handsfree Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-52

Headset Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-53

Hot Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-54

Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-54

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-55

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-56

Line Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-57

DSS/BLF Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-57

Direct Line Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-58

Multi-CO (MCO) Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-59

Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-60

Message Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-61

Mute Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-63

Offhook Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-63

Offhook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-64

Offhook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-65

One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-67

Onhook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-69

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-70

Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-71

Reset Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-72

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-72

Room Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-73

Silent Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-75

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-77

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-77

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-79

Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-81

Speed Dial Name Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-83

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-87

Timed Reminder Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-89

Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-90

CO Line Key Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-91

Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-91

MCO Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-92

MCO Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-92

Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-93

Universal Night Answer to Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-94

Variable Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-95

Voice Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-97

Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-98

Walking TRS Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-99

Zip Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-100

Chapter 6. DSLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Digital Single Line Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

576-50-700 DBS 576HD (USA) issued September 2001 7

Contents Section 700 - Operation

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Attendant Group Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Auto Repeat Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

Call Forwarding-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

Call Forwarding - Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13

Call Forwarding - No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14

Call Forwarding and Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15

System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16

Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17

Broker’s Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-18

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20

Extension Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20

Extension Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22

Trunk Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22

Trunk Direct Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23

Supervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23

Unsupervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24

Camping a Call Onto a Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25

Camp-On (Call Waiting). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27

Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-28

DP to DTMF Signal Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-30

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31

Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-32

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-32

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-33

Message Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-34

Offhook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-35

Offhook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-36

Onhook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-37

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-38

Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-38

Reset Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-39

Room Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-40

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-42

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-42

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-44

8 DBS 576HD (USA) issued September 2001 576-50-700

Section 700 - Operation Contents

Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-45

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-47

Timed Reminder Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-48

Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-49

Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-49

MCO Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-50

Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-51

Universal Night Answer to Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-52

Walking TRS Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-53

Chapter 7. SLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Attendant Group Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9

Call Forwarding-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9

Call Forwarding - Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Call Forwarding - No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11

Call Forwarding and Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13

System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13

Floating Hold (Retrieve Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15

Broker’s Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18

Extension Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18

Extension Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19

Trunk Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20

Trunk Direct Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21

Supervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21

Unsupervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21

Camping a Call Onto a Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22

Camp-On (Call Waiting). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-23

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24

Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-25

Flash Send . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27

Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29

Message Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29

576-50-700 DBS 576HD (USA) issued September 2001 9

Contents Section 700 - Operation

Offhook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30

Offhook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-31

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32

Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32

Reset Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-33

Room Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-34

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-35

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-35

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-36

Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-38

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-38

Timed Reminder Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-40

Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-41

Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-42

MCO Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-42

Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-43

Universal Night Answer to Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-44

Walking TRS Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-45

Appendix A. ARS and TRS Operation . . . . . . . . . . . . . . . . . . . . . . . A-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Detailed Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

TRS Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

ARS/TRS Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

TRS Configuration and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

TRS Programming/Operation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Example TRS Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

ARS Configuration and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16

ARS/TRS Programming/Operation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16

Example ARS Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-19

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1

10 DBS 576HD (USA) issued September 2001 576-50-700

Chapter 1. About This Manual

If you are using this manual for a single System, make note of its software version in the following table. This information may be referenced by technicians or owners of the System.

Software version information for systems shipped with this document

CPC Model: Software Version:

Organization

This manual contains detailed descriptions of features. The feature descriptions are organized according to the following categories:

Feature Categories Description

System Features

User Maintenance User Maintenance Features are used by the end user

Key Telephone Features Key Telephone Features are available to System Key

Digital Single-Line Telephone (DSLT) Features

Single Line Telephone (SLT) Features

System Features are either available on a systemwide basis or aid in the overall administration of the System.

to maintain the System. These items include setting time and date, Personal Speed Dial (PSD) numbers and names, System Speed Dial (SSD) numbers and names, extension names, Verified ID codes, Call Forward ID codes for Voice Mail, Message Key ID codes, Mode schedule, Special Day mode, Exception Day mode, and Day of Week mode.

phones. System Key phones are proprietary digital sets that provide feature access through a combination of feature keys and access codes.

DSLT Features are available to Digital Single-Line Telephones. DSLTs provide digital audio quality and limited feature key access in a single-line set.

SLT Features are available to industry-standard 2500 sets. Since SLTs are not equipped with feature keys, most features are accessed by using the dialpad and/ or the switchhook.

Purpose

The purpose of this manual is to provide an overview of feature operations and requirements. Where applicable, the following types of information are provided for each feature:

Types of information Purpose

Description Provides an overview of how the feature works and,

in some cases, what it is typically used for

Operation Includes step-by-step instructions on how to use the

feature

Hardware Requirements Lists any special hardware that is required to use the

feature

576-50-700 DBS 576HD (USA) issued September 2001 1-1

Chapter 7. SLT Features Section 700 - Operation

Related Programming Lists the programming subsystems associated with

the feature

Considerations Provides details on feature interactions and limita-

tions

Abbreviation List

ACD Automatic Call Distributor ARS Automatic Route Selection BGM Background Music BLF Busy Lamp Field BRI Basic Rate Interface DBS Digital Business System CFWD Call Forward COS Class of Service CTAPI Computer Telephony Application Programming Interface CTI Computer Telephony Integration DDI Direct Dial Inward DID Direct Inward Dial DIL Direct In Line DISA Direct Inward System Access DL Direct Line DN Directory Number DND Do-Not-Disturb DNIS Dialed Number Identification Service DP Dial Pulse DSLT Digital Single Line Telephone DSS Direct Station Selector DSU Digital Service Unit DTMF Dual Tone Multifrequency FF Flexible Function HD High Density (DBS 576HD) LCD Liquid Crystal Display LCR Least Cost Routing MCO Multiple CO (Pooled Trunk Access) MIS Management Information System MOH Music On Hold PNPDNPhantom Non-Primary Directory Number PRI Primary Rate Interface PSD Personal Speed Dial SLT Single Line Telephone SMDR Station Message Detail Recorder SPI Service Provider Interface SSD System Speed Dial TAPI Telephony Application Programming Interface TRS Toll Restriction Service

1-2 DBS 576HD (USA) issued September 2001 576-50-700

Chapter 2. List of Features

This chapter contains the following tables which list the features available with the system:

Table Page

System Features

Maintenance Features

Extension Features

2-2

2-3

2-4

576-50-700 DBS 576HD (USA) issued September 2001 2-1

Chapter 7. SLT Features Section 700 - Operation

Table 1. System Features

Topic Page

AEC Disconnect

Attendant Groups

Automatic Call Distributor

Automatic Route Selection

Automatic Trunk to Trunk Transfer

Background Music/MOH Separation

Battery Backup

Call Progress Tones

Caller ID

Caller ID Alpha Tagging

Centrex/PBX Compatibility

Class of Service

CO Ringing Types

CO Trunk Interface

Computer Telephony Integration Capability

Data Security

Daylight Saving Time

Day/Night System Mode

Digital Pad

Direct Inward System Access

Distinctive Ringing

Door Box

Extension Interface

Flexible Numbering Plan

Free Slot

Hunting Groups

Internal Hold Tone

LAN TAPI

MCO Tenant Group

Music-on-Hold

Name Assignments

Network BLF

Network Facilities

Non-Blocking Architecture

3-3

3-4

3-5

3-6

3-7

3-8

3-9

3-10

3-11

3-16

3-19

3-21

3-22

3-23

3-27

3-28

3-29

3-30

3-32

3-33

3-35

3-36

3-37

3-44

3-47

2-2 DBS 576HD (USA) issued September 2001 576-50-700

Section 700 - Operation Chapter 7. SLT Features

Topic Page

Power On Maintenance

Programming Devices

QSIG ISDN Lines

Ringing Modes

System Speed Dial TRS Override

Station Message Detail Recording

T1 Line

Toll Restriction Service

Trunk Access Groups

Vir tual Port

Voice Mail

3-47

3-48

3-49

3-52

3-55

3-56

3-57

3-58

Table 2. Maintenance Features

Topic Page

Set Absence Messages

Set Call Forward Busy Destination Extension

Set Call Forward ID Codes for Voice Mail

Set Call Forward No Answer Destination Extension

Set Caller ID Logging Extensions

Set Day of Week Mode

Set Exception Day Mode

Set Extension Names

Set Message Key ID Code

Set Mode Schedule

Set Personal Speed Dial Names

Set Personal Speed Dial Numbers

Set Send Text Messages

Set Special Day Mode

Set System Date/Time/Day

Set System Speed Dial Names

Set System Speed Dial Numbers

Set Text Message Replies

Set Verified Account Codes

Set Walking TRS Codes

4-3

4-5

4-6

4-7

4-8

4-9

4-11

4-13

4-14

4-15

4-17

4-22

4-23

4-24

4-31

4-34

4-35

4-37

4-38

4-40

576-50-700 DBS 576HD (USA) issued September 2001 2-3

Chapter 7. SLT Features Section 700 - Operation

Table 3. Extension Features

Topic Page

Absence Message

Account Codes

Attendant Group Calls

Auto Repeat Dial

Background Music

Busy Override

Callback Request

Call Forwarding

Call Hold

Call Pickup

Call Transfer

Caller ID Call Log

Camp-on (Call Waiting)

Conference Calls

Directory Numbers

Display Information

Do-Not-Disturb

DP to DTMF Signal Conversion

DSS/72 Console

EM/24 Console

Flash

Flexible Function Keys

Handsfree Answerback

Handsfree Operation

Headset Operation

Hot Dial Pad

Hot Line

Intercom Calling

Last Number Redial

Line Appearances

Message Key

Message Waiting/Callback

Mute Function

Offhook Monitor

5-4

5-6

5-9

5-10

5-11

5-12

5-14

5-18

5-21

5-23

5-27

5-30

5-31

5-34

5-35

5-39

5-42

5-43

5-44

5-45

5-52

5-53

5-54

5-55

5-56

5-57

5-60

5-61

5-63

2-4 DBS 576HD (USA) issued September 2001 576-50-700

Section 700 - Operation Chapter 7. SLT Features

Topic Page

Offhook Signaling

Offhook Voice Announce

One-Touch Keys

Onhook Dialing

Paging

Reset Call

Ringing Line Preference

Room Monitoring

Silent Monitor

Speed Dialing

Station Lockout

Timed Reminder Call

Trunk Access

Trunk Queuing

Universal Night Answer to Page

Var ia bl e M od e

Voice Recognition

Vo l u me Co n tr o l

Walking TRS Class of Service

Zip Mode

5-64

5-65

5-67

5-69

5-70

5-72

5-73

5-75

5-77

5-87

5-89

5-90

5-93

5-94

5-95

5-97

5-98

5-99

5-100

576-50-700 DBS 576HD (USA) issued September 2001 2-5

Chapter 7. SLT Features Section 700 - Operation

This page intentionally left blank.

2-6 DBS 576HD (USA) issued September 2001 576-50-700

Chapter 3. System Features

System Features are either available on a system-wide basis or aid in the overall administration of the System.

This chapter contains detailed descriptions of the following System Features:

Topic Page

AEC Disconnect 3-3

Attendant Groups 3-4

Automatic Call Distributor 3-5

Automatic Route Selection 3-6

Automatic Trunk to Trunk Transfer 3-7

Background Music/MOH Separation 3-7

Battery Backup 3-8

Call Progress Tones 3-8

Caller ID 3-9

Caller ID Alpha Tagging 3-9

Centrex/PBX Compatibility 3-10

Class of Service 3-11

Class of Service - Trunk/Tie 3-11

Class of Service - Ext/Ext Restriction 3-12

Class of Service - Extension Feature 3-12

Class of Service - T1 Trunk Ring Back Service Tone 3-14

Class of Service - Trunk to Trunk Restriction 3-14

Class of Service - Extension (Station) Timers 3-15

CO Ringing Types 3-16

DID Ringing 3-16

DIL Ringing 3-17

DIL Delayed Incoming Ring Enhancement 3-18

DISA Ringing 3-19

Multiple Ringing 3-19

CO Trunk Interface 3-19

CO Trunk Interface - DID 3-20

CO Trunk Interface - Ground Start 3-20

CO Trunk Interface - ISDN BRI 3-20

CO Trunk Interface - ISDN-PRI 3-21

CO Trunk Interface - Loop Start 3-21

Computer Telephony Integration Capability 3-21

Data Security 3-22

576-50-700 DBS 576HD (USA) issued September 2001 3-1

Chapter 7. SLT Features Section 700 - Operation

Topic Page

Daylight Saving Time 3-22

Day/Night System Mode 3-23

Manual Day/Night Mode 3-24

Automatic Day/Night Mode 3-26

Digital Pad 3-27

Direct Inward System Access 3-28

Distinctive Ringing 3-29

Door Box 3-29

Door Box Sensor 3-30

Extension Interface 3-30

Digital Key Telephones 3-30

Analog Device Capability 3-31

DP/DTMF SLTs 3-31

ISDN/BRI S-Point Interface 3-32

ISDN/PRI S-Point Interface 3-32

Flexible Numbering Plan 3-32

Free Slot 3-33

Hunting Groups 3-33

Internal Hold Tone 3-35

LAN TAPI 3-36

MCO Tenant Group 3-36

Music-on-Hold 3-37

Name Assignments 3-37

Extension Name Assignments 3-38

Speed Dial Name Assignments 3-42

Network BLF 3-44

Network Facilities 3-44

Network Attendant Reversion 3-45

Network Call Routing 3-45

Network Call Transfer 3-45

Network Centralized Attendant 3-45

Network Centralized Voice Mail 3-45

Network Extension Calling 3-46

Network Flash Transfer 3-46

Network Hold 3-46

Network Paging 3-46

Network Transfer Recall 3-46

3-2 DBS 576HD (USA) issued September 2001 576-50-700

Section 700 - Operation Chapter 7. SLT Features

Topic Page

Tandem Connection 3-46

Non-Blocking Architecture 3-47

Power On Maintenance 3-47

Programming Devices 3-47

DBS 576 Manager 3-48

QSIG ISDN Lines 3-48

Ringing Modes 3-49

Day 1/ Day 2/Night Ringing 3-49

Day 1/ Day 2/Night Delayed Ringing 3-50

DID Day/Night Ringing 3-50

DID Day/Night Busy/Delayed Ringing 3-50

Busy Lamp Field Ringing 3-51

Busy Lamp Field Delayed Ringing 3-51

Slide Ringing 3-51

Alarm Ringing 3-52

System Speed Dial TRS Override 3-52

Station Message Detail Recording 3-52

T1 Line 3-55

Trunk Access Groups 3-56

Virtual Port 3-57

Virtual Port used for Floating Hold 3-58

Virtual Port used for Virtual Extension 3-57

Voice Mail 3-58

PanaVOICE -- Panasonic’s Digital Voice Mail System 3-58

Third-Party Voice Mail Support 3-59

AEC Disconnect

Description

This feature allows the System to send a disconnect signal of 1 second to an analog device indicating that the calling party has hung up (terminated the call). This feature is useful with a Third-party Voice Mail or an Answering Machine. By default this feature is disabled.

Hardware Requirements

•AEC port

576-50-700 DBS 576HD (USA) issued September 2001 3-3

Chapter 7. SLT Features Section 700 - Operation

Related Programming

• FF3-0: Loop Disconnect Signal

Considerations

• The 1 second time duration of the disconnect signal is fixed. (It cannot be changed.)

Attendant Groups

Description

An attendant phone is often used as a central answering point for other extensions. In addition, attendant phones frequently have special capabilities for monitoring and programming extensions.

You can reach the assigned attendant group by dialing the feature access code for Attendant Calls (usually 0). If an attendant phone is available but does not answer within a set time, the call will move to the next available attendant phone. If all members of the attendant group are busy for a specified time, the call can be forwarded to other extensions or another hunt group. The system allows up to 20 extensions to be included in an attendant group.

Hardware Requirements

•N/A

Related Programming

• FF5-0-01: Attendant Hunt Pilot Number

• FF5-0-02: Day 1 Attendant Hunting

• FF5-0-03: Day 2 Attendant Hunting

• FF5-0-03: Night Attendant Hunt

• FF2: Ring Type

Considerations

• The System allows one attendant group for each system mode (Day 1, Day 2, and Night).

• An attendant group can contain both real extensions and virtual extensions. If virtual, several phones can be made to ring at the same time.

• Attendant groups can use only Pilot Terminal Hunt Group or Pilot Distributed Hunt Group. For more information, see “Hunting Groups” on page 3-33.

• The pilot number for an attendant group is flexible (i.e., any extension number can be designated as the pilot [not a real extension]).

• If a member of the attendant group has Do-Not-Disturb (DND) or Call Forwarding - All set, that phone is temporarily removed from the attendant group.

• If a member of the attendant group has Call Forwarding - Busy set and the extension is busy, the call goes to the next phone in the attendant group.

• If all members are busy for the duration of the busy queuing timer, the call can be forwarded to another hunt group or another extension.

• Attendant groups support the following call types:

• Direct Inward Dialing (DID) / Dialed Number Identification Service (DNIS) / Direct Dial Inward (DDI)

• Direct Inward System Access (DISA)

3-4 DBS 576HD (USA) issued September 2001 576-50-700

Section 700 - Operation Chapter 7. SLT Features

• Extension calls

• Private network attendant calls

• Call reversion

• Call forwarded to Attendant Hunt Group

Automatic Call Distributor

Description

The System provides an optional Automatic Call Distributor (ACD) for efficient presentation, handling, and management of incoming calls to one or more groups of specialized users.

This optional Built-in ACD is contained on a single circuit card that is installed in the System. This “built-in” capability eliminates the need for custom wiring and other installation.

Each specialized user is known as an ACD agent. Each agent position is equipped with a large display telephone (VB-44225) that provides Liquid Crystal Display (LCD) messages to assist the agent in handling calls.

The Built-in ACD provides:

• Up to 3 agent groups (ACD Version 3.0 and higher)

• Up to 2 agent groups (ACD Version below 3.0)

• Up to 32 agent IDs per group

• Up to 64 agent IDs per system (ACD Version 2.0 and higher)

• Up to 32 agents

• Up to 6 supervisor IDs per system (ACD Version 3.0 and higher)

• Up to 2 supervisor IDs per system (ACD Version below 3.0)

• Up to 4 voice ports per group

• Up to 4 voice ports per system

• 1 Music-On-Hold (MOH) source (Main System MOH source)

• 1 Management Information System (MIS) Monitor Port (RS-232C)

• Abandoned Call Report counter available with MIS reports (This is not the same as the Abandoned Call Timer added to the Station Message Detail Recorder [SMDR] reports.)

• 2-week memory for MIS reports

• Up to 6 recorded messages (flexible length, max. 96 sec. per system) (ACD Version 3.0 and higher)

• In Version 3.5 and higher, the Silent Monitor feature has been added. This feature allows an ACD supervisor to monitor a call between an ACD agent and a caller without the knowledge of either party. For more information, See “Silent Monitor” on page 5-75., Section 400 Programming, and Section 520 - Built-In ACD Reference Manual.

• In addition to MOH, ACD Version 3.5 provides up to eight analog extension ports that can be connected to a recorded announcement device. See Section 520 - Built-In ACD Reference Manual.

• Up to 6 recorded messages (max. 14 sec. per message) (ACD Version below 3.0)

• Zip Tone which automatically answers calls when an agent is using the Headset mode (CPC Version 2.5 and higher)

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• Wrap Mode which allows an agent to complete any paperwork before becoming available to take another call.

Hardware Requirements

• See Section 520 - Built-In ACD Reference Manual.

Related Programming

• See Section 520 - Built-In ACD Reference Manual.

Considerations

• For more information, see Section 520 - Built-In ACD Reference Manual.

Automatic Route Selection

Description

When Automatic Route Selection (ARS) is enabled, the system follows a preselected route for calls. Usually the selected routing is the least cost route.

ARS works in conjunction with Toll Restriction Service (TRS). Calls can be denied based on the programmed TRS level for the originating party. (For more information, see “Ringing Modes” on page 3-49.)

• Three levels of ARS checking are available based on the dialed number following the ARS access code:

• Direct Route Selection: The simplest form of ARS routing that upon ARS entry

(enter 9) directly selects the trunk group and any dialed number modification.

• Route List Selection: A more complex routing that includes up to 5 alternative

levels of route selection and includes TRS level checking.

• Time List Selection: The most complex routing that determines the appropriate

route list based upon the day and time.

• Forced ARS is available on an Extension Class of Service (COS) basis.

• A special day list provides tailored ARS routing for up to 20 holidays, vacation days, etc.

• Automatic modification of dialed numbers is available. This includes deleting up to 24 prefix digits and adding up to a 10-digit prefix and a 10-digit suffix. The modification of dialed numbers can include pauses, Dual Tone Multifrequency (DTMF) conversion, itemized code (extension number) and an authorization code. (Itemized code and authorization are not used in some areas.)

• Up to 8 authorization codes are available.

• For more information on ARS/TRS, see Appendix A “ARS and TRS Operation” on page -1.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

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Automatic Trunk to Trunk Transfer

Description

The System can be set to automatically transfer trunk calls out to another trunk without requiring the call to be answered internally. This transfer may be either trunk based or extension based (i.e., call forward outside).

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Background Music/MOH Separation

Description

Separate inputs are provided for Background Music (BGM)and Music-on-Hold (MOH). This allows one music or sound source to be used for background music and another music or sound source to be used for music on hold.

A typical advantage of this is playing a pre-recorded promotional tape to held parties (since many may be customers) while providing a selected background music for use in the office.

Note:

CPC-HS has only one input that is used for both BGM and MOH.

Hardware Requirements

• Both Background Music and Music on Hold (if using external MOH) require a sound source.

Related Programming

•N/A

Considerations

•N/A

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Battery Backup

Description

When backup batteries are installed, the System will continue to operate in the event of a power failure. If using Battery Backup, backup batteries must be installed in each cabinet.

A fully loaded System will operate at least 15 minutes with the DBS 576HD.

Hardware Requirements

• Back-up battery unit (VB-44026)

Related Programming

•N/A

Considerations

• Any device connected to the System but that does not derive its power from the System must have a backup power source to operate. These devices include any System Message Detail Recording (SMDR) printer (or recorder), fax machine, answering machine, modem, cordless telephone, etc.

Call Progress Tones

Description

The System supplies a full array of call progress tones. These tones provide audible indications of the status of calls and include dial tone, busy tone, ringback tone, error tone, confirmation tone, and splash tone. The complete specification for these tones may be found in Section 300 - Installation.

In addition to call progress tones, Direct Station Select (DSS) LEDs and the display provide additional indication of the status of calls.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

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Caller ID

Description

A properly equipped system supports Caller ID, a service offered by the network telephone service provider. The CO sends calling number information to the system after the first ring. Users with display telephones can see Caller ID information as incoming calls ring at their extension. They can also access previous calls via the Caller ID Call Log feature. The Caller ID number is recorded in SMDR.

With Version 5.0, the caller name (if available) can be displayed for a calls received from an ISDN PRI line (ISDN / PRI NI II standard only).

Hardware Requirements

• Loop-start trunk card (8) (VB-44510) with Caller ID circuit card (8) (VB-44513), Loop-start trunk card (4) (VB-44514) with Caller ID circuit card (4) (VB-44515), ISDN (PRI = VB-44540, BRI = VB-44530).

Related Programming

• FF2-0: Caller ID

• FF2-0: Caller ID Ring Control

• FF3-0: Call Duration Display

• FF1-0-01: Alpha Tagging (Name/No. Display)

• ISDN (PRI/BRI - T Point) can get calling party information.

• Caller ID service must be ordered from the local telephone operating company or the interexchange carrier.

• Caller ID data is usually sent between the first and the second rings of the incoming trunk call. The trunk may be programmed to immediately ring at the station or wait until after the Caller ID digits are received before ringing at the station. If the trunk is programmed to ring immediately, the Caller ID digits will not display until after they are received and processed.

• Caller ID numbers may be denied from being sent for some callers (private). Some long distance carriers may not provide Caller ID data (out of area).

• Prior to Version 3.5, Caller ID supported only the number format. Version 3.5 and higher supports selection of the number or

• In Version 3.5, Caller ID displays the highest ringing priority call (call queued to ring at the target extension immediately after the present call terminates).

name.

Caller ID Alpha Tagging

Description

If the received Caller ID phone number matches any number in the System Speed Dials (SSD000SSD199), then the associated System Speed Dial name can be displayed as the Caller ID information. Alternatively, the DID name may be displayed instead.

In Version 3.5 and higher, Caller ID information will be shown on the second when an incoming call rings a display phone with a conversation already in progress. Second incoming calls include extension Camp-on, extension Call Wait, queued DIL, both Appearance and non-Appearance calls (CO, MCO, virtual or DN, recall, BLF).

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Hardware Requirements

• ISDN (PRI = VB-44540, BRI = VB-44530)

• FF1-0-01: System (Alpha Tagging)

Considerations

• The system may be set to display Caller ID in one of two priorities as follows:

Priority Choice 1

• CID name (future feature)

• Alpha tagging if matched

• DID name

Priority Choice 2

• DID name

• CID name (future feature)

• Alpha tagging if matched

• Currently Caller ID only supports the single format (number only). Multiple format (number and name) is not currently available but is planned as a future feature.

• Caller ID Call Logging only shows the CID number.

Centrex/PBX Compatibility

Description

Centrex/PBX Compatibility allows the System to be connected behind centrex or PBX lines.

The System supports up to 6 access codes for dialing centrex or a PBX. These access codes allow the System, System Message Detail Recording (SMDR) output to exclude the number dialed to reach a centrex or PBX line.

When connected behind a PBX or Centrex, Toll Restriction Service (TRS) can be used to restrict calls.

The System also supports transmission of a flash signal over the centrex or PBX link.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

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Class of Service

Description

A Class of Service (COS) allows or restricts access to a group of features or functions. For instance, an Extension COS may allow Call Forwarding features. In the System, both extensions and trunks use classes of service.

The System supports the following COSs for trunks and extensions:

• COS - Trunk/Tie

• COS - Ext/Ext Restriction

• COS - Extension Feature

• COS - Trunk to Trunk Restriction

Class of Service - Trunk/Tie

Tie/Trunk COS allows or restricts access to various features. Each trunk is assigned to one of 16 trunk classes of service (00-15).

The following table shows the features that can be enabled/disabled for each trunk COS.

Table 3-1. Trunk COS

Number Feature

1 Intercom Ringing Tone (CO or intercom ring tone) 2 Dial Tone to Tie Lines (Enable/Disable) 3 Forced Recover on Fast-Busy Tone (Send fast busy or disconnect line) 4 DID/DDI Dialed Number Conversion Table (DID/DNIS Table A or B) 5 Paging on DISA/Tie-Line Call (Allow/Restrict) 6 DISA Security Code Verification 7 Network Flash Forwarding (Version 2.0 or higher) 8 Network Flash Receive (Version 2.0 or higher)

9 Brokers Hold for Network Calls (Version 2.0 or higher) 10 Priority Message-Waiting Set/Cancel (Version 2.0 or higher) 11 Network-to-Network Transfer (Version 2.0 or higher) 12 Camp-On for Tie-Lines (Version 2.0 or higher) 13 T1 Trunk Ring Back Service Tone (Version 3.5 or higher)

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

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Class of Service - Ext/Ext Restriction

Ext/Ext Restriction COS allows or restricts calls placed to other extensions based upon the Extension COS. Each Extension COS is programmed to either originate or not originate calls to another Extension COS.

Hardware Requirements

•N/A

Related Programming

• FF1-0-03: Class of Service - Extension

• FF1-0-10: Ext - Ext Restriction

• FF2: Extension COS Assignment

Considerations

•N/A

Class of Service - Extension Feature

Extension COS allows or restricts access to certain extension features. (The extension features are described later in this manual.) Each extension is assigned to one of 16 classes of service (00-15).

The following table shows the features that can be enabled/disabled for each Extension COS.

Table 3-2. Extension COS

Class of Service Features

Number Feature

Intercom Call Type (Tone/Voice)

Onhook Transfer at Ringback (Allow/Restrict)

Onhook Transfer at Talk (Allow/Restrict)

On-Hook Transfer at Camp-On (Allow/Restrict)

Exclusive Hold for Non-Appearing CO (System/Exclusive)

Exclusive Hold on SLTs (System/Exclusive)

Brokers Hold on SLTs (3-Party Conference/Brokers)

Hookflash During Talk on SLTs (Allow/Restrict)

SSD Assignment (Allow/Restrict)

SSD Assignment to MCO Tenant Groups (Allow/Restrict)

SSD Dialing (Allow/Restrict)

Intercom Redialing (Allow/Restrict)

Direct Trunk Access (Allow/Restrict)

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MCO Incoming Call Answer (Allow/Restrict)

Paging (Allow/Restrict)

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