Panasonic DBS 40 Operation Manual

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STATION

Revision A - Issued December 2000

USER GUIDE

Panasonic

PanasonicPanasonic

®®®®

Digital Business System

44-Series Key Telephones

Please read these instructions completely before using this unit.

(Supports DBS 40/72/96 and 824 Systems)

Section 755 Issued April 2000

The contents of this manu al are sub ject to chang e without n otice and d o not cons titute a commitment on the part of Panasonic Telecommunication Systems Company (PTSC). Every effort has been made to ensure the accuracy of this document. However, due to ongoing produc t improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.

The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.

Reproduction, publica tion , or du plica tio n of this man ua l, or any pa rt the re of, in any manner, mechanically, electronically, or photographically, is prohibited without permission of the Panasonic Telecommunication Systems Com pany (PTSC).

Preface

The Station User Guide is for anyone who uses a Panasonic 44-Series digi ta l telephone in conjunction with the Panasonic DBS. The DBS (Digital Business System) is a telephone system that provides you with a powerful set of features for han dling calls.

This manual provi des an overview of the fol lowing digital phones and offers detailed information about using the features provided by the DBS:

• VB-44210 - 16 key standard phone

• VB-44220 - 22 key standard phone

• VB-44223 - 22 key small display speakerphone

• VB-44225 - 22 key large disp lay speakerphone

• VB-44230 - 34 key standard phone

• VB-44233 - 34 key small display speakerphone

Note:

The following features of 44-Series Phones require DBS software

version CPC-AII/B v. 8.0 or higher, CPC-S/M v. 2.0 or higher, or CPC-EX v.

1.0 or higher.

• Handset Mute

• Off-hook Monitor

• Soft keys on smal l- dis p la y ph on e s

• Directory and Variable Modes on small-display phones

• Message key on large-display phones

Preface

How to Use This Manual

We recommend that you read the ent ire manual before using your digital phone, in order to get a clear idea of its capabilities.

What This Manual Contains

This manual contains the following chapters:

Chapter and Title Description

Chapter 1, “Understanding Your Phone”

Chapter 2, “Setting Up Your Phone” Provides procedures for setting up te le -

Chapter 3, “Placing Outsid e Ca ll s” Provides several procedures for making

Issued April 2000 i

Describes features of Panasonic digital telephones.

phone features such as display cont rast.

outside calls.

Preface

Chapter and Title Description

Chapter 4, “Answering Calls” Provides several procedures for answe r-

Chapter 5, “Communicating Within Your Office”

Chapter 6, “Using Additional Features” Provides procedures for using advanced

Appendix A, “Dial Code List” Provides a list of dial codes used for

Notation Used

This manual uses the following conventions:

• References to chapters and sections are enclosed in quotation marks, and include the title and page number, for example: “Assigning FF Keys” on page 25.

ing calls. Provides procedures for handli ng in te r-

nal calls.

features.

programming FF keys.

• References to information you are to dial is printed in boldface, mixedcase characters, for example: Dial

73*

• References to the telephone keypad are printed using bold, uppercase characters, for example: Press

HOLD

For More Information

For more information about features availabl e with Pana so nic DBS systems and digital phones, contact your system administrator or DBS dealer, or refer to the Panasoni c publication Feature Operation (Section 70 0).

ii Issued April 2000

Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

1. Understanding Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . 7

Non-Display Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Small-Display Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using the Soft Keys on a Small-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using Variable Mode on a Small-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . 14

Large-Display Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the Soft Keys on a Large-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . 17

Display Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2. Setting Up Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Volume and Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Adjusting Sound Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Adjusting the Ringing Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

FF Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Assigning FF Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Clearing an FF Key’s Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Checking FF Key Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Setting Up Personal Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Assigning PSD Numbers to One-Touch or Soft Keys. . . . . . . . . . . . . . . . . . . . 28

Checking PSD Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Clearing a PSD Number From a One-Touch or Soft Key . . . . . . . . . . . . . . . . . 30

Assigning Names to PSD Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Clearing Out a Name Assigned To a PSD Key . . . . . . . . . . . . . . . . . . . . . . . . . 33

3. Placing Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using an Outside Line Access Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Accessing an Outside Line with an FF Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Calling If the DBS is Behind a PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Using Personal Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Using System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Chaining Speed Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Redialing Outside Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Auto-Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Issued April 2000 3

Contents

Auto-Repeat Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Saving and Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

4. Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Picking Up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Holding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Answering Two Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Using Call Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Parking Calls from an Attendant Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Picking Up Calls Parked by the Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Parking Calls from an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Picking Up Calls Parked by an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Screened Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Unscreened Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

5. Communicating Within Your Office . . . . . . . . . . . . . . . . . . 49

Calling Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Making Internal Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Switching Between Tone and Voice Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Calling Paging Groups 00-07. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Answering a Page (Meet-Me Answer). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Setting Up Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Cancelling Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Setting Up Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Answering Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Using Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Using Callback Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Sending a Callback Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Responding to Callback Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Scrolling Through Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using Absence Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Assigning the Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Cancelling Absence Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Announcing to Busy Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

4 Issued April 2000

Contents

Making an Announcement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Answering an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Transferring Calls with an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Breaking Into a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

6. Using Additional Features. . . . . . . . . . . . . . . . . . . . . . . . . . 63

Using the Mute Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using Off-Hook Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Locking Your Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Switching Between Pulse and Tone Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Making Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Adding an Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Adding an Extension to a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Dropping Out of a Conference Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Controlling Internal Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Controlling Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using the Reminder Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Non-Display and Small-Display Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Large-Display Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Caller ID Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Caller ID Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Using a Personal Speed Dial Number for Voice Mail Access. . . . . . . . . . . . . . 72

Using an FF Key for Voice Mail Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using the MSG Key for Voice Mail Access . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using an FF Key for Voice Mail Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Appendix A. Dial Code List . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Issued April 2000 5

Contents

6 Issued April 2000

1. Understanding Your Phone

Becoming familiar with your Panasonic 44-Series digital phone will enable you to effectively use its call-handling features.

Note:

Some features may not be available on your phone. For instance, the following features of 44-Series phones requi r e DBS software version CPCAII/B v. 8.0 or higher, CPC-S/M, v. 2.0 or higher, or CPC-EX v. 1.0 or higher.

• Handset Mute

• Off-hook Monitor

• Separate speaker volumes for internal vs. CO call

• Soft keys on smal l- dis p la y ph on e s

• Directory and Variable Modes on small-display phones

• Message key on large-display phones For additional information, see your system administrator or DBS dealer. This chapter covers the following topics:

Topic Page

Non-Display Phones 8 Small-Display Phones 10 Large-Display Phones 15 Display Information 18

DBS-32-755 Issued April 2000 7

1. Understanding Your Phone

Non-Display Phones

Non-display phones, such as the model shown in Figure 1, do not have an LCD display. Table 1 on page 9 describes the features that are typical of nondisplay phones.

Figure 1. Non-display 44-Series phone

PRO G

CONF

DIGITALBUSINESS SYSTEM

GHI

PRS

FLASH

Speakerphone

ABC

MNO

JK L

WXY

TUV

OPER

VOLUME

REDIAL

MUTE

EXT

AUTO

ON/OFF

HOLD

15 16

12 13

DND/CF

DEF

8 Issued April 2000 DBS-32-755

1. Understanding Your Phone

Table 1. Non-di s pla y phone features

# Feature Description

1 Message Waiting Indica-

tor

2 PROG Key Used to program Flexible Function (FF) and one-

3 CONF Key Used to establish conference ca lls, check FF key

4 One-Touch Keys Used to make outside calls or to access system fea-

5 Flexible Function (FF)

Keys

6 DND/CF Indicator Indicates that Do-Not-Disturb, Call Forwarding, or

7 MUTE Indicator Indicates that your voice is muted - i.e., party on the

8 EXT Indicator Lights when you are on a call; flashe s w he n you

9 ON/OFF Indicator Lights when ON/OFF key has been pressed. 10 REDIAL Key Used to redial last number dialed. 11 MUTE Key Used to activat e/d eactivate MUTE func tion. When

12 AUTO Key Used to access speed dialing, enter account codes, or

13 ON/OFF Key Used to make a call without lifting the handset or to

14 FLASH Key Used to end an outside call and to rest ore outside

15 VOLUME Key Used to adjust leve l of to nes, background music,

16 HOLD Key Used to hold calls, to retrieve held call s, a nd to com-

17 Microphone Used to talk with another party without usi ng th e

18 Speaker Outputs tones and voice at your e xtension.

Indicates that you have a message .

touch keys and to adjust ringer volume. Depending on the setup of your system, may also be used to transfer calls.

and one-touch features , an d scroll through messages.

tures. Used to access outside lines or to access system fea-

tures.

Absence Message is set.

other end cannot hear you. Lights solid when your hands-free microphone is mu te d and flashes when your handset is muted.

hold a call.

activated, the party on the oth er end cannot hear you. (See item 7, MUTE Indicator.)

for message waiting answer/cancel.

turn the speaker on and off.

dial tone without hanging u p rec eiver.

ringing, receiver volume, and di splay contrast.

plete FF key programming.

handset.

DBS-32-755 Issued April 2000 9

1. Understanding Your Phone

Small-Display Phones

Small-display phones, such as the model in Figure 2, have a display containing two lines of text. Table 2 on page 11 describes the features that are typical of small -display phones.

Note:

Certain features of the small-display phone, such as items 3 -5 in Figure 2, require DBS software version CPC-AII/B v. 8.0 or higher, CPC-S/M v. 2.0 or higher, or CPC-EX v. 1.0 or higher.

Figure 2. Small-disp la y 44-Series phone

08:24 Tue NOV 14 Sandy 173

DIGITAL BUSINESSSYSTEM

ENDMODE

PRO G

CONF

GHI

PRS

FLASH

Speakerphone

ABC

MNO

JK L

WXY

TUV

OPER

VOLUM E

REDIAL

MUTE

EXT

AUTO

ON/OFF

HOLD

19 20

15 16 17

DND/CF

DEF

10 Issued April 2000 DBS-32-755

1. Understanding Your Phone

Table 2. Small-display phone features

# Feature Description

1 Message Waiting Indica-

tor

2 Display Displays information about the pho ne ’s status,

3 Mode Key Used to change display modes from default to speed

4 End Key Used to exit directory mod e a nd return display to

5 Soft Keys Used to select System Speed Dial or Personal Speed

6 PROG Key Used to program FF and one-touch keys and to

7 CONF Key Used to establish conference calls, check FF key

8 One-Touch Keys Used to make outside calls or to access system fea-

9 Flexible Function (FF)

Keys

10 DND/CF Indicator Indicates that Do-Not-Disturb, Call Forwarding, or

11 MUTE Indicator Indicates that your voice is muted - i.e., party on the

12 EXT Indicator Lights when you are on a call; flashes when you

13 ON/OFF Indicator Lights when ON/OFF key has been pressed. 14 REDIAL Key Used to redial last number diale d. 15 MUTE Key Used to activate/deactivate MUTE fun ction. When

16 AUTO Key Used to access speed dialing, enter account codes, or

17 ON/OFF Key Used to make a call without lifting the handse t or t o

18 FLASH Key Used to end an outside call and to restore outsi de

19 VOLUME Key Used to adjust level of tones, background music,

20 HOLD Key Used to hold calls, to retrieve held calls, and to com-

Indicates that you have a messag e.

menus, dialing directories, and te xt me ssage information.

dial or extension directory mode.

default mode.

Dial directory and also to speed dial a number or extension from within a directory.

adjust ringer volume. Depending on the setup of your system, may also be used to transfer calls.

and one-touc h features, and s croll through me s sages.

tures. Used to access outsid e lin es or to access system fea-

tures.

Absence Message is set.

other end cannot hear you. Light s soli d when your hands-free microphone is muted and flashes when your handset is muted.

hold a call.

activated, the par ty on the other end cannot hear you. (See item 11, MUTE Indicator.)

for message waiting answer/canc el.

turn the speaker on and off.

dial tone without hanging up receiver.

ringing, receiver volum e, and display contrast.

plete FF key pro gramming.

DBS-32-755 Issued April 2000 11

1. Understanding Your Phone

# Feature Description

21 Microphone Used to talk with another party without using the

22 Speaker Outputs tones and voice at your extension.

handset.

Using the Soft Keys on a Small-Display Phone

Note:

This feature requires DBS software version CPC-AII/B v. 8.0 or higher , CPC-S/M v. 2.0 or higher, or CPC-EX v. 1.0 or higher.

The soft keys on the small- display phone allow you to change the software mode of the display from default (i.e., time and date) mode to directory mode. While in directo r y mo de , yo u ca n view system and pers o na l spe ed dial and extension directories, an d also dial a speed dial number or ext e nsion by pressing the soft key next to the desired number.

Figure 3. Small-Display soft keys

08:24 Tue N O V 14 Sandy 173

soft keys

ENDMODE

Notes:

MODE

•The directory mode. The

key allows you to switch the display from default to

END

key allows you to return the display to defaul t

mode.

• You must be in directory mode to view speed dial and extension directories and to dial a speed dial number or extension using the soft keys.

• Speed dial numbers must be programme d before they will app ear in the personal speed dial directory. System speed dial numbers must be programmed by the system attendant or administrator, or the DBS dealer. For information on programming personal speed dial numbers,

Setting Up Personal Speed Dialing

see

on page 26.

12 Issued April 2000 DBS-32-755

1. Understanding Your Phone

Using Speed Dial Directories

1. Press the line of the display.

2. Select next to the desired item. The first two numbers in the directory appear on the second line of the display. To display the next two numbers in the directory, press the “#” key. To display the previous two numbers, press the “*” key.

Note:

be displayed instead of the speed dial number. T o jum p to anothe r let ter in the directo ry, press the numeric key for it. For

example, press the “6” key to jump to the M’s, N’s, and O’s. The M’s will appear first. Press “6” again to jump to th e N’s, and again to jump to the O’s.

3. To dial a speed dial number, press the sof t key next to it.

Note:

MODE

key one time. “SSD” and “PSD” appear on the second

System Speed Dial

If a name has been assigned to a speed dial number, the name will

• For names beginning with Q or Z, use the 1 key.

To exit the directory without dialing, press the

Personal Speed Dial

by pressing th e soft ke y

END

key.

Using the Extension Directory

1. Press the display.

2. Press the soft key next to “EXT”. The first two extensions in the directory appear on the second line of the display.

MODE

key twice. “EXT” appears on the second line of the

3. To display the next two extensions in the directory, press the “#” key . To display the previous two extensions, press the “*” key.

T o jum p to anothe r let ter in the directo ry, press the numeric key for it. For example, press the “6” key to jump to the M’s, N’s, and O’s. The M’s will appear first. Press “6” again to jump to th e N’s, and again to jump to the O’s.

• For names beginning with Q or Z, use the 1 key.

4. To dial an extension, press the soft key next to it.

Note:

To exit the directory without dialing, press the

DBS-32-755 Issued April 2000 13

END

key.

1. Understanding Your Phone

Using Variable Mode on a Small-Display Phone

Note:

This feature requires DBS software version CPC-AII/B v. 8.0 or higher ,

CPC-S/M v. 2.0 or higher, or CPC-EX v. 1.0 or higher. Variable Mode allows you to use the soft keys on your small-disp lay phone to

execute programmed s yst em features when your phone is in the following call states:

• during an intercom call

• during CO dial tone

• during a trunk call

• after dialing a busy extension

1. Activate Variable Mode by pressing

ON/OFF *61 ON/OFF

The 1st line of the display will read “Variable md ON” when you enter *61, then return to normal when you press the second ON/OFF.

To turn Variable Mode off again, press

ON/OFF *61 ON/OFF

2. During an intercom call, CO dial tone, trunk call, or after dialing a busy extension, the display will reflect the appropriate programmed features. While the feature is displayed, press the > or < soft key to execute the desired feature.

Figure 4. Example of a variable mode display after dialing a busy extension

ENDMODE

Busy 351 Callback O HVA

14 Issued April 2000 DBS-32-755

1. Understanding Your Phone

Large-Display Phones

Phones such as the model i n Figure 5 are distinguished by their large displays. Table 3 on page 16 describes the features that are typical of large display phones.

Note:

Certain features of the large-display phone, such as t he Message key, require DBS software version CPC-AII/B v. 8.0 or higher, CPC-S/M v. 2.0 or higher, or CPC-EX v. 1.0 or higher.

Figure 5. Large-display 44-Series ph one

02:28 Thu N O V 14

Langfor d S 173

PERSONAL DIAL SYSTEM D IAL EXTENSION FUNCTION HELP

CONF MENU PREV NEXT PROGMSG

9876

GHI

PRS

FLASH

Speakerphone

ABC

JKL

TUV

OPER

VO LUM E

DND/CF

DEF

MNO

WXY

MUTE

EXT

13 14

REDIAL

MUTE

AUTO

ON/OFF

HOLD

17 18

DBS-32-755 Issued April 2000 15

1. Understanding Your Phone

Table 3. Large-d i s pla y phone features

# Feature Description

1 Message Waiting Indica-

tor

2 Display Displays information about the pho ne ’s status,

3 Soft Keys Used to make outside calls or to access call-handling

4 MSG Key Used for Auto-CallBack to a telephone whi ch has

5 CONF Key Used to establish conference calls, check FF and

6 MENU Key Used to re tur n to th e M ain Me nu sc reen . Th e defa ult

7 PREV Key Used to return to the previous sc ree n. 8 NEXT Key Used to advance to the next screen. 9 PROG Key Used to program FF and one-touch keys and to

10 Flexible Function (FF)

Keys

11 DND/CF Indicator Indicates that Do-Not-Disturb, Call Forwarding, or

12 MUTE Indicator Indicates that your voice is muted - i.e., party on the

13 EXT Indicator Lights when you are on a call; fl ashes when you

14 ON/OFF Indicator Lights when ON/OFF key has been pressed. 15 REDIAL Key Used to redial last number diale d. 16 MUTE Key Used to activate/deactivate MUTE fun ction. When

17 AUTO Key Used to access speed dialing, enter account codes, or

18 ON/OFF Key Used to make a call without lifting the handse t or t o

19 FLASH Key Used to end an outside call and to restore outsi de

Indicates that you have a messag e.

menus, dialing directories, and te xt me ssage information.

features.

left a text message or to access voice messages.

one-touch key settings, and scroll through messages.

Main Menu screen contains the following items:

• PERSONAL DIAL

• SYSTEM DIAL

• EXTENSION

•FUNCTION

•HELP

adjust ringer volume. Depending on the setup of your system, may also be used to transfer calls.

Used to access outsid e lin es or to access system features.

Absence Message is set.

other end cannot hear you. Light s soli d when your hands-free microphone is muted and flashes when your handset is muted.

hold a call.

activated, the par ty on the other end cannot hear you. (See item 12, MUTE Indicator.)

for message waiting answer/canc el.

turn the speaker on and off.

dial tone without hanging up receiver.

16 Issued April 2000 DBS-32-755

1. Understanding Your Phone

# Feature Description

20 VOLUME Key Used to adjust level of tones, background music,

21 HOLD Key Used to hold calls, to retrieve held calls, and to com-

22 Microphone Used to talk with another party without using the

23 Speaker Outputs tones and voice at your extension.

ringing, receiver volum e, and display contrast.

plete FF key pro gramming.

handset.

Using the Soft Keys on a Large-Display Phone

The ten small keys located alongside the display on a large-display phone are called “soft” keys because they allow you to change the software mode of the display. Instead of displaying th e Main Menu, for instance, you can set your phone to display your Pe rs on al or System Speed Dial Dir e ct ory, Extension Directory, or Functio n or He lp M enus .

These items are described as follows:

Personal Dial Allows personal speed dial numbers to be programmed

System Dial Allows system speed dial numbers to be viewed and

Extension Allows other extensions to be viewed and dialed using the

Function Allows system functions such as Background Music, Do-

Help Provides Help on setting phone functions.

and dialed using the soft keys.

dialed using the soft keys.

soft keys.

Not-Disturb, Reminder Alarm, Absence Messages, Call Forwarding, Mute, and Station Lockout to be set.

To select one of the above items from the Main Menu, press the soft key next to the desired item.

Notes:

• To display the Main Menu on a large-display phone, press the

key when the phone is in an idle state.

• Menus are programm able - the actual menu displayed depends on you r system configuration.

DBS-32-755 Issued April 2000 17

1. Understanding Your Phone

Display Information

Both large and small displays indicate the status of the phone. Display information will vary depending on how the phone is programmed and its status. Several of the more common displays are illustrated below.

Figure 6. Idle condition (default display)

Small Display

10:40 Wed MAR 17

User name

Large Display

User name

Brandy 113

10:40 Wed MAR 17

Brandy 113

PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION HELP

Extension

Figure 7. Messages received

Small Display

10:40 Wed MAR 17

Number of messages

18 Issued April 2000 DBS-32-755

3 Msg Carter

Person that left the first

message

1. Understanding Your Phone

Large Display

Number of messages

Figure 8. Reminder alarm

Small Display

Alarm time

Large Display

Alarm time

10:40 Wed MAR 17

3 Msg Carter

PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION HELP

10:40 Wed MAR 17

PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION HELP

Alarm12:30PM

Alarm 12:30PM ((.))

Person that left the first message

Alarm indicator

Figure 9. Absence message

Small Display

Absence message

DBS-32-755 Issued April 2000 19

10:40 Wed MAR 17

In Meeting

Large Display

1. Understanding Your Phone

Absence message

Figure 10. Incoming outside cal l

Small Display

Incoming outside call

Large Display

Incoming outside call

10:40 Wed MAR 17

In Meeting

PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION HELP

Incoming

Brandy

Incoming

Brandy

PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION HELP

113

#03

Outside line number

Figure 11. Outside call in progress

Small Display

Outside call in progress

20 Issued April 2000 DBS-32-755

CO TALK

Brandy 113

0’15

Call duration

1. Understanding Your Phone

Large Display

Outside call in progress

Figure 12. Internal calling in use

Small Display

Intercom call

Large Display

Intercom call

CO TALK

Brandy

PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION HELP

Talk

Brandy 113

Talk

Brandy 113

PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION HELP

113

0’15

Greg

Call duration

Called party

DBS-32-755 Issued April 2000 21

1. Understanding Your Phone

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22 Issued April 2000 DBS-32-755

2. Setting Up Your Phone

Use the procedures in this chapter to adjust the volume and display contrast of your digital phone, and to assign call handling features to FF (flexibl e function) keys.

This chapter covers the following topics:

Topic Page

Volume and Disp lay Settings 24 FF Keys 25 Setting Up Personal Speed Dialing 26

DBS-32-755 Issued April 2000 23

Volume and Display Settings

Adjusting Sound Volum es

2. Setting Up Your Phone

You can adjust the volume of the following while they are in use by pressing the

VOL

(s or t)

• Ringer

• Speaker

• Handset

key:

Adjusting th e Rin ging Volume

When your phone is idle, you can adjust its ring volume using the following steps:

1. Press

2. Press

3. Dial #9.

4. Press the

5. Press the

6. Press

ON/OFF PROG

The phone produces a tone.

ON/OFF

VOL

key .

VOL

keys to adjust the loudness of the tone. .

Adjusting the Display Contrast

1. When the phone is idle, press #.

2. Press the

24 Issued April 2000 DBS-32-755

VOL

keys to adjust the contrast of the display.

2. Setting Up Your Phone

FF Keys

FF (Flexible Function) keys are located immediately above the keypad on your phone. They ar e distinguished by the i ndicator lights on them. You can set up FF keys to initiate system features, assign specific extension numbers, or to store digits that are frequently dialed.

Note:

You cannot set up FF keys that are dedicated to outside lines. Cont act your system administrator or DBS dealer to make changes to dedicated FF keys.

Assigning FF Keys

1. Pick up the handset or press

2. Press

PROG

ON/OFF

3. Press the desired FF key.

4. Do one of the following:

If . . . Then . . .

You want to as s i gn a dial code that will initiate a particular feature.

You want one-key access to a specific extension number, plus the ability to pic k up the extension’s calls and know when the extension is busy.

Note:

If you assign an extension number to

an FF key, the FF key will light red when the extension is busy. It will light green when Do Not Disturb, Call Forwarding, or Absence Message is set. In addition, yo u can pick up a call that is ringing or on hold at the extension by simply pressing th e FF key when it is flashing.

You want to assign digits that you frequently dial.

These digits consist of numb er s other than speed dial numbers, outside lines, or feature codes. Examples include account codes or a voice mail password.

This type of key is known as an “Any K e y.”

Enter one of the dial codes listed in A ppe ndix A, “Dial Code List.”

Note:

Not all dial codes can be stored in FF keys. See the Appendix for more infor mation.

Enter the extension numb er.

PROG

Press

Enter the approp ri ate digits.

Note:

its (8 digits on some systems) to an FF key.

You cannot assign more than 6 dig-

DBS-32-755 Issued April 2000 25

2. Setting Up Your Phone

5. Press

6. Replace the handset or press

Notes:

HOLD

ON/OFF

• To use an FF key’s function, pre s s the ke y.

• To change an FF key’s setup, use the procedures described above.

Clearing an FF Key’s Programming

1. Pick up the handset or press

2. Press

3. Press the desired FF key.

4. Press

5. Replace the handset or press

PROG

HOLD

ON/OFF

Checking FF Key Setup

1. Pick up the handset or press

2. Press

CONF

ON/OFF

3. Press the FF key.

4. The assigned function appears on the display.

5. Replace the handset or press

Note:

If the FF key is dedicated t o an outside li ne, “CO Key . ..” will appe ar on the display. These keys cannot be reassigned except by the system administrator or DBS dealer.

ON/OFF

Setting Up Personal Speed Dialing

Your telephone provides se veral ways to assign and use pe r s onal speed dialing. The most effic ient way is to a ssign freque ntly ca lled numbe rs to your phone’s one-touch or soft keys.

26 Issued April 2000 DBS-32-755

2. Setting Up Your Phone

Note:

Non-display and small -display phones have 10 one-touch keys, which are located alongside the

PROG

and

CONF

keys on non-display and smalldisplay phones. Large-display phones have 10 “soft” keys instead of onetouch keys. Soft ke ys ar e located along each side of the display.

One-touch and soft keys are numbered as follows:

Figure 13. One-touch key n umbering scheme - Small and Non- Display phones

PROG

109876

2 3

CONF

541

Figure 14. Soft key numbering scheme - Large-Display phones

02:28 Thu NO V 14

LangfordS 173

1 2

3 4 5

6 7

8 9

One-touch and soft keys are pre-programmed to correspond to specific PSD codes or bins. You store your personal speed dial numbers in these bins. When you press a one-touch or soft key containing a personal speed di al number, the PSD bin associated with that key is accessed and the speed dial number is dialed.

Note:

All systems allow at least ten Personal Speed Di al s (PSDs), with some systems allowing up to 40 PSDs. Your system administrator or DBS dealer can tell you which type of system you have.

PSD bins are numbered from either 90 to 99 or 90 0 to 909 for ten PSD systems (depending on your system configuration). On 40 PSD systems, the PSD bins are numbered from 900 to 939.

DBS-32-755 Issued April 2000 27

2. Setting Up Your Phone

For example:

Corresponds to

One-touch or soft

key . . .

#1 90 or 900 900, 910, 920, and 930 #2 91 or 901 901, 911, 921, and 931 #3 92 or 902 902, 912, 922, and 932 etc. *A maximum of ten PSD numbers can be assigned to the one-touch keys on a

small-display or non-display phone.

Note:

The PSD bin for each one -touch or soft key appears on the display

10 PSD systems 40 PSD systems*

personal speed dial bin . . .

when the phone is in Personal Speed Dial mode. On large-display phones, either 5 or 10 bins are displayed at a time, depending on how your extension is programmed. You can display the next group of bins by pressing the “NEXT” key, or the previous group by pressing the “P REV” key.

On small-display phones, two bins are displayed at a time. Press the “#” key to display the ne xt two bins and the “ *” key to display the previous two bins.

Assigning PSD Numbers to One-Touch or Soft Keys

1. Pick up the handset or press

Note:

On a large-display phone, you will need to be in Personal Speed

ON/OFF

Dial mode before you can assign PSD numbers. If you are not sure you are in this mode, press the

key to display the Mai n Menu, then press

the key to the left of PERSONAL DIAL on the Main Menu.

2. Press

PROG

3. Press the desired one-touch or soft key (or press AUTO, then enter t he

desired PSD bin numbe r). The PSD bin for that key appears on the display (e.g., “Enter PSD 901”). You may want to write down the bin number for the key - you will need this information to assign a name to the key.

4. Enter the phone number you want to be speed-dialed from that key

(maximum length = 16 characters).

28 Issued April 2000 DBS-32-755

2. Setting Up Your Phone

Note:

You can insert the following characters into the number:

To insert a . . . Press . . .

Outside line access co d e

Pause REDIAL Flash FLASH Hyphen (-)

(Appears when the number is dialed or checked, but not during programming.)

** ##

CONF

Dial the access code (9 or 1-6).

Notes:

• Each PSD should begin with an outside line access code.

• If your outside line access code is 81 - 86, use only the last digit (1-6).

FF6 (flexible function key 6)

5. Press

6. Replace the handset or press

HOLD

ON/OFF

Checking PSD Numbers

1. Pick up the handset or press

2. Press

CONF.

3. Press the desired one-tou ch or soft key. The speed dial number appears on the first lin e of t he di splay. If no speed

dial number has been assigned to the key, the first line will read “Not Entered”.

The PSD bin for that key appears on the second line of the display (for example, “90”, “905”, etc.), along with any name that has been assigned to the PSD number.

4. Replace the handset or press

DBS-32-755 Issued April 2000 29

ON/OFF

2. Setting Up Your Phone

Clearing a PSD Number From a One-Touch or Soft Key

1. Pick up the handset or press

2. Press

3. Press the desired one-tou ch or soft key.

4. Press

5. Replace the handset or press

PROG

HOLD

ON/OFF

Assigning Names to PSD Numbers

After assigning a PSD Number to a one-touch or soft key, you can assign a name such as “Home”, etc., to the key. PSD names are displayed when you are in the Personal Speed Dial mode.

Note:

You will need to know the PSD bin number for the key in order to assign a name to it. To check the bin number for a key, see “Checking PSD Numbers”, above.

1. Pick up the handset or press

2. Press

3. Dial #1.

4. Press

5. Enter the PSD bin number for the key you want to assign a name to

PROG

AUTO

(Example: 91, 903, etc.).

ON/OFF

6. Press

7. Enter the first character of the name you want to assign to the key. Use the

8. Press

9. Repeat steps 7-8 for each character in the name until the entire name is

30 Issued April 2000 DBS-32-755

AUTO

as many times as necessary to clear out the default name.

AUTO

(The programming PSD and SSD na mes . )

information in Table 4 as a guide.

Note:

letters, press

entered. (If you make a mistake, yo u can backspace by pressing AUTO.)

key can also be used to backspace if an error is made while

To enter numbers into a name, press

CONF

again.

FLASH

to move to the next character in the name.

CONF

. To resume entering

2. Setting Up Your Phone

10. When the name is complete, press

11. Press

HOLD

Note:

To enter more names, repeat steps 4-10.

FLASH.

DBS-32-755 Issued April 2000 31

Table 4. Speed dial alphabet entry

2. Setting Up Your Phone

To enter:

A21a24 B 2 2 b 2 5 C23c26 D 3 1 d 3 4 E32e35 F 3 3 f 3 6 G41g44 H 4 2 h 4 5 I43i 46 J 5 1 j 5 4 K52k55 L 5 3 l 5 6 M61m64 N 6 2 n 6 5 O63o66 P 7 1 p 7 4 Q12q15 R 7 2 r 7 5 S73s76 T 8 1 t 8 4 U82u85 V 8 3 v 8 6 W91w94 X 9 2 x 9 5 Y93y96 Z 1 3 z 1 6 . 0 1, 3, 4, or 6 : 0 2 or 5 * * 1 or 4 - * 2 or 5 ? * 3 or 6 # # 1 or 4 / # 2 or 5 ! # 3 or 6 space 1 1 or 4

Press this

key:

This many

times: To enter:

Press this

key:

This many

times:

32 Issued April 2000 DBS-32-755

2. Setting Up Your Phone

Clearing Out a Name Assigned To a PSD Key

Note:

You will need to know the PSD bin number for the key in order to clear out an assigned name. To check the bin number for a key, see “Checking PSD Numbers” on page 29.

1. Pick up the handset or press

2. Press

3. Dial #1.

4. Press

5. Enter the PSD bin number for the key you w ant to clear (Examp le: 91, 903,

6. Press

7. Press

8. Press

PROG

AUTO

etc.).

AUTO

as many times as necessary to clear ou t the name.

Note:

It is strongly recommended that you assign the PSD bin number as a name for the key at this point so that it will appear on the display for future use. The bin number should be entered in the following format: “PSDxx (or xxx)” where xx or xxx = the actual bin number. Example: “PSD901”. Use the inf or mation in steps 7-10 under “Assigning Names to PSD Numbers” on page 30 as a guide.

HOLD

ON/OFF

Note:

left of PERSONAL DIAL to have the change reflected on the display.

If using a large-display phone, press

ON/OFF

, then the key to the

DBS-32-755 Issued April 2000 33

2. Setting Up Your Phone

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34 Issued April 2000 DBS-32-755

3. Placing Outside Calls

Your digital phone, in conjunction with the DBS, provides several ways for you to place outside calls.

This chapter covers the following topics:

Topic Page

Making Calls 36 Using Speed Dialing 37 Redialing Outside Numbers 41

DBS-32-755 35 Issued April 2000 35

3. Placing Outs ide Calls

Making Calls

Using an Outside Line Access Group

You can dial 9, 81, 82, 83, 84, 85, or 86 to access an outside line. Each of these codes gives you access to a gr oup of outside lines. The DBS automatically picks an outside line from the group for you.

Note:

This feature requires system programming or a specific DBS configuration, and therefore may not be available from your phone. For information, see your system administrator or DBS dealer.

1. Pick up the handset or press

2. Dial an access code for an outside line access group (9 , 81 -86) and the

telephone number.

Notes:

• If all outside lines in the group are busy, you will hear a busy tone.

• If the system is set up for LCR (least-cost-routing) dialing, the LCR function is activated when you dial 9. LCR automatically rout es your call to the least expensive outside line.

ON/OFF

Accessing an Outside Line with an FF Key

1. Pick up the handset or press

2. Press an FF key that is dedicated to an outsid e line or to a group of outside lines.

3. Dial the desired number.

ON/OFF

Calling If the DBS is Behind a PBX

1. Pick up the handset or press

2. Access an outside line.

ON/OFF

3. Dial the PBX access code (see your system administrator or deale r for the code).

4. When you he ar the outsid e line dial ton e, dial the tele ph on e nu m ber.

36 Issued April 2000 DBS-32-755

3. Placing Outside Calls

Having an Open Line Call You Back

If all outside lines are busy, you can have the DBS notify you when an outside line is available.

1. Pick up the handset or press

2. Attempt to access an outside line.

3. When yo u he a r the busy tone, press 2.

4. Press

5. Pick up the handset or press

6. Dial the phone number.

ON/OFF

When the outside line is availa ble, y ou r ph o ne rin gs and the FF key for the outside line flashes.

again.

ON/OFF

Using Speed Dialing

Using Personal Speed Dialing

You can assign Personal Speed Dial (PSD) numbers to the one-touch keys on a non-display or small-display phone, or to the soft keys on a large-display phone. Once the PSD numbers have been assigned, you can quickly dial them by simply pressing the appropriate key. For information on assigning Personal Speed Dial numbers, See “Setting Up Personal Speed Dialing” on page 26..

Dialing a PSD Number

1. Pick up the handset or press

ON/OFF

2. If necessary, access an outside line.

3. Press the desired one-tou ch or soft key.

Using System Speed Dialing

System Speed Dial (SSD) numbers are numbers that are frequently cal led by many different individuals at you r lo cation, such as a branch or corporat e office, a package delivery service, or a travel agent. SSD numbers must be

DBS-32-755 37 Issued April 2000 37

3. Placing Outs ide Calls

programmed from the attendant’s phone. Once programmed, they are available for everyone to use.

A maximum of 90, 200, or 500 SSD numbers are allowed, depending on the system. SSD numbers are assigned to speed dial bins as follows:

Maximum

SSD Numbers Speed Dial Bins

90 00-89 200 000-199 500 000-499

You dial SSD numbers by entering the appropriate bin number. On smalldisplay and large-display phones, you can also use soft keys to dial a system speed dial number in the SSD directory.

Dialing an SSD Number by Entering the SSD Bi n Number

1. Pick up the handset or press

ON/OFF

2. If necessary, access an outside line.

3. Press

AUTO

4. Dial the appropriate SSD bin number.

Dialing an SSD Number Using the Soft Keys on a Small Disp lay Phone

Note:

Soft key functionality on the 44-Series small-disp la y phone requ ires DBS software versio n C PC -AII/B v. 8.0 or higher, CPC-S/M v. 2.0 or higher, or CPC-EX v. 1.0 or higher.

1. Press the

line of the display.

2. Press the soft key next to SSD. The first two SSD ent ries appear on the

second line of the displ a y. To display the next two entries, press the “#” key . To display the previ ou s two entries, pre ss the “*” key.

T o jum p to anothe r let ter in the directo ry, press the numeric key for it. For example, press the “6” key to jump to the M’s, N’s and O’s. The M’s will appear first. Press “6” again to jump to th e N’s, and again to jump to the O’s.

• For names beginning with Q or Z, use the 1 key.

MODE

key one time. “SSD” and “PSD” appears on the second

38 Issued April 2000 DBS-32-755

3. Placing Outside Calls

3. Pick up the handset or press

4. If necessary, access an outside line.

5. Press the soft key next to the desired SSD number to initiate d ialing.

ON/OFF

Dialing an SSD Number Using the Soft Keys on a Large Display Phone

1. From the Main Menu, press the key to the left of “System Dial.” The

System Speed Dial directory will be displayed. This is an alph abetical directory.

2. Press the appropriate key on t he SSD Directory. Either 5 or 10 system

speed dial names will be displayed, depending on how your system is programmed. To scroll forward in the name directory, press the key. To scroll backwards in the directory, press the

3. Pick up the handset or press

4. If necessary, access an outside line.

5. Press the soft key next to the desired SSD entry to initiate dialing.

ON/OFF

key.

Checking SSD Numbers

To check an SSD number on a small-display or large-display phone, press the soft key next to the entry in the SSD directory.

Checking SSD Numbers by Entering

the SSD Bin Number

1. Pick up the handset or press

2. Press

3. Press

4. Dial the appropriate SSD bin. The SSD number appears on the display.

DBS-32-755 39 Issued April 2000 39

CONF AUTO

ON/OFF

3. Placing Outs ide Calls

Checking SSD Numbers Using the Soft

Keys

1. Scroll through the System Speed Dial dir ectory until th e desired SSD name

is displayed.

2. Pick up the handset or press

display.

CONF

3. Press

4. Press the soft key next to the SSD entry. The SSD number appears on the

ON/OFF

Chaining Speed Dial Numbers

To handle phone numbers longer than 16 char acters, you can chain SSD codes to a PSD code. When yo u dial th e PS D cod e, the syste m will d ia l each SSD number contained i n the chain.

• Systems using DBS software version CPC-EX v. 1.0 or higher also allow you to chain SSD codes to each other, and to chain PSD codes to each other. (You cannot, however, chain PSD codes to an SSD code.)

• A maximum of 16 characters, including other speed dial codes, can be entered into a speed dial code.

Note:

Before chaining, enter the parts of the phone number into one- touch or soft keys, or into speed dial bins. For example, program the first part into onetouch key #1, the se cond part into one-touch key #2, etc.

Complete the following steps to c hai n speed dial numbers:

ON/OFF

1. Pick up the handset or press

2. Press

PROG, AUTO

3. Enter the speed dial code (or press the one-touch key if using a PSD

number) you are chaining the other codes to.

4. Press

5. Repeat step 4 for each remaini ng speed dial code to be contained in the

6. Press

40 Issued April 2000 DBS-32-755

AUTO

number to be dialed.

chain.

and enter the speed dial code containing the first part of the

HOLD

3. Placing Outside Calls

Redialing Outside Numbers

Redialing

1. Pick up the handset or press

2. Access an outside line.

3. Press

REDIAL

The phone dials the last out s ide number dialed.

ON/OFF

Auto-Redial

Some systems allow the last numbe r dialed (eithe r outside or inside call) to be redialed simply by pressing the

1. When your phone is idle or receiving dial tone, press

REDIAL

key .

REDIAL

Auto-Repeat Dialing

With some systems, if the outside number is busy, pressing the will repeatedly redial the number until answered or the number of retries reaches a set limit.

1. After receiving busy tone when dialing an outside number, press the

REDIAL

key before disconnecting.

To cancel Auto-Repeat Dialing

Replace the handset or press

ON/OFF

REDIAL

key

Saving and Redialing a Number

You can save an outside number for rediali ng. A saved number can be redialed even if it is not the last number dialed.

Saving a Number

1. Dial the desired phone number.

2. Press

DBS-32-755 41 Issued April 2000 41

AUTO

twice.

3. Press *.

3. Placing Outs ide Calls

4. Replace the handset or press

Redialing a Saved Number

1. Access an outside line.

2. Press

3. Press *.

AUTO

ON/OFF

42 Issued April 2000 DBS-32-755

4. Answering Calls

Calls can reach your di gital phone from several different sources, and can be handled in a varie ty of way s .

This chapter covers the following topics:

Topic Page

Picking Up Calls 44 Holding Calls 44 Using Call Park 45 Transferring Calls 46

DBS-32-755 Issued April 2000 43

Picking Up Calls

To answer various types of calls, use the following procedures.

4. Answering Calls

1. Pick up the handset or press

ON/OFF

2. Do one of the following:

To answer . . . Do the following . . .

A call ringing at someone else’s phone

An extension in your paging group*

An extension outside your paging group*

After-hours calls ringing over a paging speaker or night answer device

Press the flashing FF key.

Dial 70.

Note:

Calls are answered in the following pri or-

ity order:

• Page call

• Internal call

• Outside line. a. Dial 79. b. Dial the number of the ringing extension. a. Pick up the han dset or pre ss b. Dial 78.

*The DBS allows extensi ons to be grouped into paging groups. When you issue a page, you can specify the paging group, so that your announcement is heard only on the phones that are members of that group. Paging groups often include people whose work is related. (See “Paging” on page 50.)

Some offices have after-hours calls ring on a central bell (often called a “universal night answer” device) or over a paging system using an external speaker. Dialing “78” allows you to answer these after-hours calls.

Holding Calls

ON/OFF

Putting a Call on Hold

HOLD

Press If the call is on an outside line, retrieve the call by pressing the appropriate

line key. (The line key will be flashing green.) If the call is an extension, retrieve it by pressing

pressing the flashing FF key.

44 Issued April 2000 DBS-32-755

during a call.

HOLD

a second time, or by

4. Answering Calls

Answering Two Calls

1. Press

2. Press the green flashing FF ke y f or the second call.

3. Press

4. Press the green flashing FF key to return to the first call.

Notes:

HOLD

to put the first call on hold.

HOLD

to put the second call on hold.

• If you do not pick up a held call in a certain period of time, you will hear a tone indicating that the call is still waiting.

• The EXT indicator flashes when yo u hold an internal call or an outside line that is not assigned to an FF key.

Using Call Park

Use Call Park to send an outside call to someone you cannot locate. Y ou can park the call and page the intended recipient of the call. Then the intended recipient can pick up the call.

Note that attendants park calls somewhat differently than other extensions. Attendants can park calls on any of 10 “park numbers.” With extensions, calls are parked on the user’s extension number.

Note:

If a parked call is not answered within a certain time, the call returns to

the extension that parked it.

Parking Calls from an Attendant Phone

1. Press

2. Dial 75.

3. Dial the system park number

4. Replace the handset or press

5. If necessary, page the intended recipient of the call.

DBS-32-755 Issued April 2000 45

HOLD

during an outside call.

(00-09)

ON/OFF

Picking Up Calls Parked by the Attendant

4. Answering Calls

1. Pick up the handset or press

2. Dial 76.

3. Dial the appropriate system park number

ON/OFF

(00-09)

Parking Calls from an Extension

1. Press

2. Dial 75.

3. Replace the handset or press

HOLD

during an outside call.

ON/OFF

Picking Up Calls Parked by an Extension

1. Pick up the handset or press

2. Dial 76.

3. Dial the extension number of the person that parked the call.

ON/OFF

Transferring Calls

Note:

If a transferred call is not answered within a specified time, the call

rings again at the extension that t r ansferred it.

Screened Transfers

In a screened transfer, you announce the call before transferring it. Th is allows you to give the recipient in formation about the call.

1. During a call, press

2. Dial the extension number to which the call will be transferred.

3. When the recipient answers, announce the ca ll.

4. Do one of the following (as k your dealer or system admi nistrator which is appropriate):

• Replace the handset or press

46 Issued April 2000 DBS-32-755

HOLD

ON/OFF

4. Answering Calls

• Press

PROG

and then replace the handset or press

ON/OFF

Unscreened T ra nsfers

Note:

This feature requires system programming or a specific DBS configuration, and may not be available. For information, see your system administrator or DBS dealer.

In an unscreened transfer, you do not announ ce the call to the person receiving the transfer. The call simply rings at the phone to which it is transferred.

1. During a call, press

2. Dial the extension number to which the call will be transferred.

3. Do one of the following (as k your dealer or system admi nistrator which is

appropriate):

• Replace the handset or press

• Press

HOLD

ON/OFF

PROG

and then replace the handset or press

, or

ON/OFF

DBS-32-755 Issued April 2000 47

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4. Answering Calls

48 Issued April 2000 DBS-32-755

5. Communicating Within Your Office

The DBS provides a variety of features fo r handling calls within your office. This chapter covers the following topics:

Topic Page

Calling Other Extensions 50 Paging 50 Using Call Forwarding 51 Using Call Waiting 53 Using Callback Message s 56 Using Do-Not-Disturb 58 Using Absence Messages 5 8 Announcing to Busy Extensions 59 Breaking Into a Call 61

DBS-32-755 Issued April 2000 49

Calling Other Extensions

Making Internal Calls

5. Communicating Within Your Office

1. Pick up the handset or press

2. Dial the desired extension, or dial 0 for the operator.

ON/OFF

Switching Between Tone and Voice Calling

A voice call to another extension performs like an intercom call in that it is connected immediately, without making the called extension ring. (If desired, the called party can reply without lifting the handset.) Tone calling sends ringing to the called extension.

The default calling mode is determined by system programming. To switch between tone and voice, press l after diali ng th e extension num ber.

Paging

Note:

This feature requires system programming or a specific DBS configuration, and may not be available. For information, see your system administrator or DBS dealer.

Calling Paging Groups 00-07

The DBS allows extensions to be organized into paging groups. When you issue a page, you specify the paging group, so that your announcement is heard only on the phones that are members of that group. Paging groups often include pe ople whose work is related.

1. Pick up the handset or press

2. Press # and the page group number (00-07).

3. Make your announcement.

50 Issued April 2000 DBS-32-755

ON/OFF

5. Communicating Within Your Office

4. Do one of the following:

If . . . Then . .

You want to end the page Replace the handset or press

You want to get a response from someone answering the page at an extension

Note:

To avoid an abrupt “hang-up” sound, press the handset.

Do not hang up; wait for the paged party to answer.

FLASH

Answering a Page (Meet-Me Answer)

You can answer a page from any extension using the Meet-Me Answer feature.

ON/OFF

before replacing

1. Pick up the handset or press

ON/OFF

2. Dial 77 to speak to the paging party.

Using Call Forwarding

Calls can b e au t o ma t i c a l ly forwarded to another numb er w he n you are not at your phone.

Setting Up Call Forwarding

1. Pick up the handset or press

2. Dial one of the following comb in at ion s:

To forward . . . Dial . . . The n . . .

All calls 720 Dial the extension numbe r th at you

Calls when your phone is busy or does not answ er

Calls when your phone is busy 722 Dial the extension number that you

ON/OFF

721 Dial the extension number that you

want to forward to.

DBS-32-755 Issued April 2000 51

5. Communicating Within Your Office

To forward . . . Dial . . . The n . . .

Calls to an outside line

Note:

To forward to an outside number, you must first assign the outside number (inc luding

723 or

720, 721, 722, or 724

a trunk access cod e, s u ch as 9 or 81-86) to a personal or system speed dial.

Calls when your phone does

724 Dial the extension number that you

not answer

Some systems will not allow “9” trunk access code with call forwarding when least cost

routing is active.

Some systems only allow the use of 723 to call fo rw ard outside. Other systems call forward outside for all types including 720 (All), 721 (Busy/Don’t Answer), 722 (Busy), and 724 (Don’t Answer). Check with your dea ler for more information on your system.

AUTO

Press speed dial number.

Note:

can only forward internal calls to an

and dial the appropriate

When forwarding with 723, you

outside number. You cannot forward outside calls to an outside number.

want to forward to.

3. Replace the handset or press

ON/OFF

52 Issued April 2000 DBS-32-755

5. Communicating Within Your Office

Cancelling Call Forwarding

1. Pick up the handset or press

2. Dial 72.

3. Replace the handset or press

ON/OFF

Using Call Waiting

Call waiting allows yo u to send a tone and an o pt ion al te x t m essag e to a b usy extension.

Note:

This feature requires system programming or a specific DBS configuration, and may not be available. For information, see your system administrator or DBS dealer.

Setting Up Call Waiting

1. Pick up the handset or press

2. Dial the extension number.

3. When you hear a busy tone, press 3.

4. If you want to send a text message with call waiting (optional), press one of

the following:

• 5 = Visitor He re

• 6 = Need Help

ON/OFF

• 7 = Important

•8 = Urgent

• 9 = Emergency

5. To wait for the called extension to answer, remain on the phone. To

“camp-on” to the extension, hang up. When the extension becomes free, it will automatically call your number.

Notes:

• If call waiting is accepted, the busy to ne changes to a ringing tone.

DBS-32-755 Issued April 2000 53

• You cannot send a call waiting message to an extension that ha s an Absence Message or Do-Not-Disturb registered.

Answering Call Waiting

1. Do one of the following:

If . . . Then . . .

You want to answer the call Press the Talkback key.

You want to reply with a text message Press

2. Do one of the following:

If . . . Then . . .

You answered and want to handle both calls at once

You answered and want to handle the calls separately

You want to reply with a text message

Note:

Text messages are only avail-

able to other extensions with displays.

5. Communicating Within Your Office

The current call is put on hold.

CONF

Press the Talkback key to toggle between the two calls.

Finish the second call and terminate it. You are returned to the original call.

Dial one of the following di gi ts : 1 = Take A Message

2 = Please Hold 3 = Will Call Back 4 = Transfer 5 = Unavailable

Notes:

• The Talkback key is an FF key that has been assigned to the Talkback function. The Talkback function is typically used in situations where the extension user must handle more than one call.

• If a Talk ba c k key is not set up, you must end the call in progress before answering the waiting call.

• Your original conversation is not interrupted by sending a text message.

Using Camp-on

Note:

This feature requires system programming or a specific DBS configuration, and may not be available. For information, see your system administrator or DBS dealer.

54 Issued April 2000 DBS-32-755

5. Communicating Within Your Office

The camp-on feature alerts you when a b usy extension is free.

1. Pick up the handset or press

2. Dial the extension number.

3. When you hear a busy tone, press 3.

4. When you hear a ringing tone, replace the hands e t or pr ess

Your extension rings when the busy extension becomes free.

ON/OFF

DBS-32-755 Issued April 2000 55

5. Communicating Within Your Office

Using Callback Messages

Your phone’s message indicator lamp flashes when a message has been received. This can be either a callback message from another extension or, if your system uses voice mail, a voice message.

The display also indicates that a message has been received. For a callback message, the display reflects the extension that sent the message. For a voice message, the display reflects th at a new message has been received.

If multiple messages have been received, the display reflects the number of messages and indicates the origin of the first message (i.e., the extension number or voice mail).

Sending a Callback Message

1. Pick up the handset or press

ON/OFF

2. Dial the extension number.

3. Press 2.

4. Press

Note:

ON/OFF

or hang up.

No more than four mess ages can be sent to an extension. If you do not hear a dial tone after di aling 2, the message ca nnot be accepted.

Responding to Callback Messages

1. Pick up the handset or press

2. Press

AUTO

3. Do one of the following:

If . . . Then . . .

You want to answer th e mes s age waiting request

You want to cancel the message waiting request

Note 1:

Multiple messages are accessed in the order in which they are

received.

ON/OFF

REDIAL

Press to the extension that left the message.

FLASH

Press

. You will be connected

56 Issued April 2000 DBS-32-755

5. Communicating Within Your Office

Note 2:

respond to callback messages (requires DBS software version CPC-AII/B v.

8.0 or higher, CPC-S/M, v. 2.0 or higher, or CPC-EX v. 1.0 or higher).

On the large-display phone, you can also use the

MSG

key to

DBS-32-755 Issued April 2000 57

Scrolling Through Messages

5. Communicating Within Your Office

1. Pick up the handset or press

2. Press

3. Press # to scroll through messages.

4. Press

CONF

twice to view the next message.

ON/OFF

Using Do-Not-Disturb

Use DND (Do-Not-Disturb) to temporarily stop calls from coming to your extension.

Note:

If your phone is set for permanent call forwarding on No Answer or Busy/No Answer (such as to voice mail), only calls from other exte nsions will be blocked. External (CO) c alls will still ri ng throug h to you r extensi on before being forwarded to voice mail. Permanent call forwarding is determined through syste m pr og r amming.

1. Pick up the handset or press

2. Dial 73 to toggle DND on and off.

3. Press

ON/OFF

Using Absence Messages

Assigning the Absence Message

Absence messages appear on the display of any internal caller who calls your extension.

1. Pick up the handset or press

2. Dial 71.

3. Dial the message number (0-9).

4. If desired, enter the date or time of your return, using MM/DD or HH/MM

(24-hour) format. This will appear on the display of a calling extension, along with the selected absence message.

5. Press

58 Issued April 2000 DBS-32-755

ON/OFF

5. Communicating Within Your Office

Note:

Five absence messages (0-4) are supplied with the DBS. Your system administrator or dealer can set up five more customized messages (5-9). The messages supplied with the system are:

Number Message

0 In Meeting 1 At Lunch 2Out of Office 3 Vacation 4Another Office

Cancelling Absence Messages

1. Pick up the handset or press

ON/OFF

2. Dial 71.

3. Press

ON/OFF

Announcing to Bu sy Extensions

Note:

This feature requires system programming or a specific DBS configuration, and may not be available. For information, see your system administrator or DBS dealer.

This feature (also known as Off-Hook Voice Announcement) allows you to make an announcement to a busy extension.

• If the called party is using a digital key telephone, the announcement is heard only by the called party, not by the other party he or she is talking to. If, however, the called party is using a single-line telephone, both the called party and the party he or she is talking to will hear the announcement.

Making an Announcement

1. Pick up the handset or press

2. Dial the extension number.

3. Press 5 if you hear the busy tone.

ON/OFF

4. Make your announcement.

DBS-32-755 Issued April 2000 59

5. Communicating Within Your Office

Your voice is heard on the extension, not on the other line.

Answering an Announcement

To answer an announcement, you may use the Talkback* key to speak to the announcing pa rty or yo u ma y s en d a te xt me s sa ge .

The Talkback key is an FF key that has been assigned to the Talkback function. The Talkback function is typically used in situations where the extension user must handle more than one call . The Talkba ck key mu st be set up by the system administrator or deal er.

To Speak to the Announcing Party

1. Press the Talkback* key.

2. Speak with the announcing party.

3. Press the Talkback* key to return to the original call.

To Answer wit h Text

1. While remaining on the line with the original party, press

2. Dial the digits 1 to 5 to send a text reply to the party that has just called.

Dialed Digit Text Message

1 Take A Message 2 Please Hold 3 Will Call Back 4 Transfer 5 Unavailable

Notes:

CONF

• Your original conversation is not interrupted by sending a text message.

60 Issued April 2000 DBS-32-755

5. Communicating Within Your Office

• Text messages can only be sent to callers within your facility.

• The caller must have a display phone to receive the text message.

• Text messages can be changed by your DBS administrator or dealer.

T ransferr ing Calls with an Announcement

Note:

This feature requires system programming or a specific DBS configuration, and may not be available. For information, see your system administrator or DBS dealer.

1. Press

2. Dial the extension number.

3. When you hear a busy tone, press 5.

4. When you are connected to the called pa rty, press

HOLD

ON/OFF

Breaking Into a Call

Note:

This feature requires system programming or a specific DBS configuration, and may not be available. For information, see your system administrator or DBS dealer.

This feature allows you to interrupt a busy extension in your paging group.

1. Pick up the handset or press

2. Dial the extension number.

3. When yo u he a r the busy tone, press 4.

Note:

When you break into a call, bo th partie s on the oth er end wil l be able to hear you.

ON/OFF

DBS-32-755 Issued April 2000 61

5. Communicating Within Your Office

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62 Issued April 2000 DBS-32-755

6. Using Additional Features

The DBS provides a vari ety of features you can use in your daily work. This chapter covers the following topics:

Topic Page

Using the Mute Key 64 Using Off-Hook Monitor 64 Locking Yo ur Extension 64 Switching Between Pulse and Tone Calling 65 Making Conference Calls 65 Using a Headset 66 Controlling Internal Dia l Tone 66 Controlling Background Musi c 66 Using the Remi nder Alarm 67 Using Caller ID 67 Using Voice Mail 71

DBS-32-755 Issued April 2000 63

Using the Mute Key

6. Using Additional Features

You can use the microphone so that th e party on the other end can not hear you. The Mut e indicator flashes when using handset mu te, and lights steadily when the microphone is muted.

1. Pick up the handset or press

2. Dial the desired number.

3. Press

mute function off.

Note:

Handset Mute requires DBS software version CPC-AII/B v. 8.0 or higher, CPC-S/M v. 2.0 or higher, or CPC-EX v. 1.0 or higher.

MUTE

key on your phone to mute the handset or

ON/OFF

MUTE

to mute your conversation. Press

MUTE

again to turn the

Using Off-Hook Monitor

Note:

This feature requires DBS software version CPC-AII/B v. 8.0 or higher , CPC-S/M v. 2.0 or higher, or CPC-EX v. 1.0 or higher.

Off-Hook Monitor allo ws you to play a called or c alling party’s voice th rough the speaker on your phone, even if you are us ing the handset. This allows a third party to hear both sides of a con versation.

To use Off-Hook Monitor, press the during a conversation. The other party’s voice will be played through both the handset and the speaker. To turn off Off-Hook Monitor, press the key again.

Note:

Off-Hook Monitor does not activate your phone’s microphone. The party at the other end will hear only audio transmitted through y our handset.

ON/OFF

key while using the handset

ON/OFF

Locking Your Extension

Use this feature to restrict unauthorized access to your phone. When your phone is “locked,” it cannot be used to make outside calls. It can, however, be used to make internal calls. Lockout codes must be programmed by your system administrator or DBS dealer.

1. Pick up the handset or press

2. Dial 74.

3. Dial the 4-digit lockout code.

64 Issued April 2000 DBS-32-755

ON/OFF

6. Using Additional Features

If your extension is locked, this step unlocks it. If your extension is unlocked, this step locks it.

4. Press

Note:

Lockout soft key while in the Fun ctio n Menu , dial ing th e 4-d igit lo ckout c ode, then pressing

Switching Between Pulse and Tone

Pulse calling dials by sending out a certain number of pulses for each digit (as with old-fashion e d rotary phones). With tone calling, your phone dials by sending a distinctive tone for each digit.

1. Pick up the handset or press

2. Dial the desired number.

3. Press * or # to switch from pulse to tone calling, or vice versa.

ON/OFF

On a large-display phone, you can lock your extension by pressing the

ON/OFF

. Repeat this procedure to unlock your extension.

Calling

ON/OFF

Making Conference Calls

You may use your digital phone to create conference calls that include up to four parties.

Adding an Outside Line

1. To put your call on hold, press

using.

HOLD

or the outside line key you are

2. Access another outside line.

3. Dial the number of the party to be included in the conference.

4. Press

CONF

after the call is answered.

Adding an Extension to a Conference

1. Press

2. Dial the number of the extension you wish to add.

3. Press

DBS-32-755 Issued April 2000 65

HOLD.

CONF

after the extension answers.

Dropping Out of a Conference Call

6. Using Additional Features

To drop out of a conference call, hang up or press

FLASH

Using a Headset

When headset mode is turned on, you can use a headset attache d t o your phone. When headset mode is turned off, the headset is inoperative.

1. Pick up the handset or press

#51

2. Dial

If headset mode is already o n, th ese st eps tu rn it off; if headset mode is off, these steps turn it on.

3. Replace the handset or press

ON/OFF

Controlling Internal Dial Tone

Internal dial tone is the tone you hear when you are dialing extensions within your office. If you want to , you can turn the inter nal dial tone off, so that you do not hear it.

1. Pick up the handset or press

#50

2. Dial

If intercom dial tone is already on, these steps turn it off; if intercom dial tone is off, these steps turn it on.

3. Replace the handset or press

ON/OFF

Controlling Background Music

If your system is set up with a music source, you can play music over the speaker of your phone.

1. Pick up the handset or press

#53

2. Dial

If background music is already playing through your speaker, these steps turn it off; if background music is off, these steps turn it on.

Note:

simply pressing the BGM soft key while in the Function Menu.

66 Issued April 2000 DBS-32-755

On a large-display phone, you can turn background music on or off by

ON/OFF

6. Using Additional Features

Using the Reminder Alarm

You can program your phone to alert you at a designated time with an audible tone. To turn the tone off when it sounds, press

ON/OFF

Non-Display and Small-Display Phones

1. Pick up the handset or press

2. Do one of the following:

If . . . Then . . .

You want to set the alarm

You want to cancel the alarm Dial #4.

3. Press

ON/OFF

a. Dial #4. b. Enter the time using 12-hour format

(HH:MM), followed by 1 for a.m. or 2 for p.m.

Large-Display Phones

1. From the Function Menu, press the Reminder soft key.

2. To set the alarm, enter the time using 12-hour format (HH:MM), followed

by 1 for a.m. or 2 for p.m. Skip this step to cancel a Reminder Alarm.

3. Press

ON/OFF

Using Caller ID

When the Caller ID (CID) feature is activated, your display telephone can display CID informati on as incoming calls ring at your extension. You have access to previous call information vi a t he Cal l er ID Call Log feature.

Caller ID Display

The Caller ID display shows the Caller ID number and/or name, depending on the Caller ID format used.

DBS-32-755 Issued April 2000 67

6. Using Additional Features

)

Whenever a Caller ID call rings your phone, the fol lowing information appears on the phone displa y.

Figure 15. Example of a Ca ller ID display.

404-555-5512

ABC COMPANY

Once Caller ID information is received, it can be transmitted along with the call to another phone through call transfer, call forwarding, etc.

First line: calling number (7 or 10 digits)

Second line: calling name (up to 15 characters (Optional, depending on Caller ID format)

Caller ID Call Log

Note:

This feature requires system programming or a specific DBS configuration, and may not be available. For information, see your system administrator or DBS dealer.

The Call Log keeps a record of Caller ID calls that ring y our phone. An FF key can be assigned to flash when there is a new entry in the log. When you press the key to access the log, the LED turns off.

Call Log Information

Each Call Log entry includes the following call information:

• Calling number

• Calling name (if provided)

• Time and date

• How the ca l l was answere d

• How the call was routed.

Call Log For mat

The most recent entries are stor ed first in the Call Log. When you view the log by pressing the through the entire contents of the log using the * and # keys. The log format varies between the Small-Display Phones and the Large Display Phone.

68 Issued April 2000 DBS-32-755

Call Log

key, you can scroll forward or backward

6. Using Additional Features

Call Log Format for Small-Display Phones

To view the call log, press the press the # key. To view the previous call in the log, press the * key.

In addition to viewing the calling number information by pressing the Call Log Key, you can view the detailed information on each entry by pressing the

CONF

key .

Example:

1. Press the Call Log key. The following displays.

Figure 16. Call Log f ormat for small-display phone--calling n umber and name

First Level

404-555-1212

of Call Log Information

2. To display the next level of information, press the

Figure 17. Call log f ormat for small-display phone--time and d ate

Second Level

Bill Smith

10:30 WED JUNE 22 Time, day and date

Call Log

key. To view the next call in the log,

Calling number

Calling name

CONF

key.

of Call Log Information

404-555-1212

Calling number

3. To display the next level of information, press the

Figure 18. Call log f ormat for small-display phone--answer inf ormation

Third Level

ANS-J. Jones 103

CONF

key.

How the call was handled

of Call Log Information

4. To display the next level of information, press the

DBS-32-755 Issued April 2000 69

404-555-1212

Calling Number

CONF

key.

6. Using Additional Features

Figure 19. Call lo g format for small-di splay phone--routi ng information

Fourth Level

DIRECT How the call was routed

of Call Log

Call Log

404-555-1212

key. The following display appears:

Number of last entry viewed through top display Name of last entry viewed through

Information

5. To return to the first level of call information, press the

Other call log entries can be viewed by pressing the * or # key. A “<“ appears beside the oldest entry in the log.

6. Exit the Call Log display by pr essing the

Call Log Format for the Large-Display Phone

If you have a large-display phone, you can view all four levels of the Call Log on one screen.

Example:

Press the

Figure 20. Call log format for large-display phone--calling number

404-555-0001

ABC COMPANY

Calling number

ON/OFF

CONF

key.

top display

404-555-0001

Number of selected entry

key.

404-555-8888

404-555-9999

404-555-7777

404-555-6666

A “<“ may appear to the right side of one of the entries. This indicates the oldest entry in the log.

70 Issued April 2000 DBS-32-755

Number of second log entry

Number of third log entry

Number of fourth log entry

Number of fifth log entry

6. Using Additional Features

Press the soft key next to the desired entry to view the details of a particular call.

Figure 21. Call Log format for large-display phone--detailed call information

404-555-0001

Number of last entry viewed through top display

ABC COMPANY

Name of last entry viewed through top display

404-555-0001

ABC COMPANY

12:38 WED MAY 28

ANSWER

CFWD 130

Press any soft key to return to the calling number listing format as shown in Figure 20.

Other Call Log entri e s can be viewed by pressing the * or # keys. If these keys are pressed whil e viewin g de tailed informa tion, the de tailed informat ion is displayed for the newly selected log entry.

Exit the Call Log display by pressing the

Number

Name

Time, day and date

Whether the call was answered

How the call was routed

ON/OFF

key.

Using Voice Mail

Note:

This feature requires system programming or a specific DBS configuration, and may not be available. For information, see your system administrator or DBS dealer.

There are several ways your phone can be used with a voi c e mail system.

• You can assign a Personal Speed Dial number to provide access to your voice mailbox.

• You can assign an FF key to provide access to your voice mailbox.

• On a large-display phone, you can use the MSG key to access your voice mailbox.

DBS-32-755 Issued April 2000 71

6. Using Additional Features

• You can assign an FF key for transferring callers to another extension’s voice mail.

Using a Personal Speed Dial Number for Voice Mail Access

To assign a PSD number for voice mail access, use the procedures under “Assigning PSD Numbers to One-Touch or Soft Keys” on page 28. (For step 4, enter the voice mail extension number.)

To retrieve a voice mail message, press the one-touch or soft key assigned to voice mail.

Using an FF Key for Voice Mail Access

You can assign an FF key as a Voice Mail Access Key. The indicator light on the key will flash when you have a voice message. To access your voice mail, simply press the key.

Assigning a Voice Mail Access Key

1. Pick up the handset or press

2. Press

3. Press the FF key you want to assign.

4. Press

5. Press

6. Enter the voice mail extension number and a password (if necessary.)

7. Press

72 Issued April 2000 DBS-32-755

PROG

CONF

AUTO

Some Panasonic Voice Mail systems may require a # at the end. For example, if your voice mail number is 500 and you are not using a

password, you would make the following e ntry: ON/OFF PROG FF key CONF AUTO 500

Note:

The length of the voice mail number, including the voice mail extension number, password, and # cannot exceed 6 digit s ( 8 digits on some systems).

HOLD

ON/OFF

6. Using Additional Features

Using a Voice Mail Access Key

When the VM key flashes, press it to connect to your mailbox.

Using the MSG Key for Voice Mail Access

You can use the a voice message.

Note: MSG

8.0 or higher, CPC-S/M, v. 2.0 or higher, or CPC-EX v. 1.0 or higher).

1. When the voice message, you will be automati cally con nec te d to your vo ice mailb ox .

2. Enter your voice mail access code (if not programmed into the MSG key).

Note:

You can program your voice mail access code into the

pressing

MSG

key on the l arge-display ph on e (V B -4 42 25 ) to re tr ie ve

key functionality requires DBS software version CPC-AII/B v.

MSG

indicator flashes, press the

PROG, MSG

, [5-digit access code],

MSG

key. If the message is a

HOLD

MSG

Using an FF Key for Voice Mail Transfer

You can assign an FF key as a Voice Mail Transfer Key. This allows you to transfer a caller to another individ ual ’s voice mailbox.

Assigning a Voice Mail Transfer Key

1. Pick up the handset or press

2. Press

3. Press the FF key you want to assign.

4. Press

5. Press

PROG

CONF. AUTO

twice.

ON/OFF

key by

6. Enter the voice mail extension numbe r an d any special numbers that ar e required by the voice mail.

For example, if the voice mail number is 500 and the voice mail requires an asterisk (*) at the end of the number , enter the followin g digits:

ON/OFF PROG FF key CONF AUTO AUTO 500 *

DBS-32-755 Issued April 2000 73

6. Using Additional Features

Note:

The length of the voice mail number and the special codes cannot

exceed 6 digits (8 digits on some systems).

7. Press

HOLD

Using a Voice Mail Transfer Key

1. When a call arrives and the caller wishes to leave a voice message for another individual, press the voice mail transfer key.

The system automatically puts the incoming call on hold.

2. Dial the extension number of the desired individual.

3. Press voice mailbox.

RELEASE, ON/OFF

, or

PROG

to complete the transfer to the

74 Issued April 2000 DBS-32-755

Appendix A. Dial Code List

This appendix contains a summary of the most commonly used dial codes. You can use many of these codes to program functions into FF keys.

Note:

Some of these functions ma y not be availa ble in the ve rsion o f the DBS

you have. For informati on, contact your system ad ministrator or DBS dealer. The following table lists the dial codes. The “FF Key” column indicat es

whether, the code can be programmed into an FF key.

DBS-32-755 Issued April 2000 75

Table 5. Dial Code Table

Function Dial Code

Absence Message Set 71 Yes

Specific message: message number (0-

9) + time/date (0000-9999) Absence Message Cancel 71 Yes Account Codes

Unverified Account Codes Verified Account Codes

Alarm Set/Cancel #4 Yes

Analog Adapter Ring Toggle *71 Yes Answer Key Assignment *1 Yes “Any Key” Assignment

Note:

“Any Key” Assignment allows you to assign any digits other than extension numbers or feature codes. Examples incl u de a voice mail password or account codes.

Attendant Call 0 Y es Background Music Set/Cance l #53 Yes Busy Override 4

Caller ID Call Log *6 Yes Call Forward - All Calls 720 + extension number Yes Call Forward - Busy/No Answer 721 + extension number Yes Call Forward - Busy 722 + extension number Yes Call Forward - To Outside Line 723 + AUTO + (00-99) Yes Call Forward - No Answer 724 + extension number Yes Call Forward Cancel 72 Yes Call Park 75 Yes

#7 or AUTO + # Yes #11 Yes

Specific time: hour (01-12); m inu te s (00-59); a.m. or p.m. (1=a.m. , 2=p. m.)

PROG + desired digits (a maximum of 6 or 8 digits may be

assigned, depending on your syste m configuration.)

Note:

Y o u can as sig n th is feat ure as an “Any Key.” See “Any Key Assignment”, above.

Key

Yes

76 Issued April 2000 DBS-32-755

Function Dial Code

Call Waiting 3

Conference CONF No Dial Tone On/Of f #50 Yes DND Set/Cancel 73 Yes Direct Pick-Up 79 + extension number Yes Extension Call Extension number Yes Extension Park Pick-up 76 + extension number N o Flash FLASH No Group Pick-up 70 Yes Headset Mode On/Off #51 Yes Hold HOLD No Intercom Key Assignment #8 Yes Least Cost Routing A ccess 9 Yes Meet-Me Answer 77 Y e s Message Waiting Set 2

Message Waiting Answer AUTO - REDIAL Yes Message Waiting Cancel AUTO - FLASH Yes Mute Key Assignment *# Yes Night Answer Device (UNA) Pick-up 78 Yes Night Mode On/Off #52 (attendant only) Y es Offhook Voice Announce 5

Offhook Voice Announce Answer (Talkback)

Outside Line Queuing 2

Note:

Y o u can as sig n th is feat ure as an “Any Key.” See “Any Key Assignment” on page 76.

Note:

Y o u can as sig n th is feat ure as an “Any Key.” See “Any Key Assignment” on page 76.

Note:

Y o u can as sig n th is feat ure as an “Any Key.” See “Any Key Assignment” on page 76.

*3 (must be stored in an FF key) Yes

Note:

Y o u can as sig n th is feat ure as an “Any Key.” See “Any Key Assignment” on page 76.

Key

Yes

DBS-32-755 Issued April 2000 77

Function Dial Code

Page Call #00 - #07 Yes Personal Speed Dial AUTO (90-99 or 900-909)) Yes Pooled Trunk Access 9 or 81-86 No Privacy Release CONF No Redial REDIAL No Release Key Assignment *2 Yes Station Lockout Off/On 74 + 4-digit lockout code (optional) Yes System Speed Dial AUTO + (00-89 or 000-199) Yes Save Dial Access AUTO + * Yes Save Dial Registration AUTO + AUTO + * Yes Tone/Voice Switch 1

Note:

Y o u can as sig n th is feat ure as an “Any Key.” See “Any Key Assignment” on page 76.

Transfer PROG No Variable Mode *61 Yes

Key

Yes

78 Issued April 2000 DBS-32-755

Index

Absence messages

cancelling setting up

using Access groups, outside line Adjusting

display contrast

ring volume

sound volumes Announcement to busy extension

answering ....................................60

making

transferring calls with Answering

announcement

call

call waiting

callback message

off-hook voice announcement

page from any extension Any key assignment Assigning

names to PSD bins ......................30

PSD numbers to

PSD numbers to PSD bins

voice mail access key

voice mail transfer key Automatic redial, using Auto-Redial Auto-Repeat Dialing

....................................59

....................................58

...........................................58

.............36

...........................24

.................................24

............................24

........................................59

.................61

to busy extension

..............................................43

.................................54

........................56

........................76

one-touch/soft keys .28

...................41

.....................................41

.......................41

.....60

....60

.............51

..........28

.................72

...............73

Background music ...........................66

Breaking into an outside call Busy override, using

...........61

........................61

Call forwarding

cancelling setting up

using Call waiting Callback messages

cancelling

scrolling through

using the MSG key Caller ID Calling page zones 00-07 Calls

answering ....................................43

DBS behind PBX

holding

making

outside, placing

parking

picking up

to attenda n t

to extensions

transferring Camp-on callback Cancelling

absence message .........................59

call forwarding

callback message Chaining SSD or PSD numbers Checking

PSD numbers

SSD numbers Communicating within your office Conference calls Controlling

background music .......................66

internal dial tone

....................................53

.....................................51

............................................51

.....................................53

...........................56

....................................56

.........................58

.....................58

..........................................67

................50

........................36

........................................44

........................................36

...........................35

........................................45

...................................44

.................................50

...............................50

..................................46

............................54

............................53

........................56

.......40

........................29, 37

..............................39

..............................65

.........................66

....................................75

Dial code list Direct outside line key Directories

.....................36

.49

DBS-32-755 Issued April 2000 79

Index

Extension ....................................13

Speed dial

Display

contrast ad justment .....................24

information large small

................................................58

DND Do-not-disturb

...................................13

.................................18

............................................15

...........................................10

.................................58

Extension dir ectory .........................13

Extensions, calling

..........................50

FF key

as voice mail access key as voice mail transfer key direct outside line feature codes

Forwarding

cancelling setting up using

...............................75

....................................53

....................................51

...........................................51

.............72

...........73

.......................36

Headset, using .................................66

Holding calls

...................................44

In-office communications ...............49

Internal

calling

attendant

extension calls, handling communications tone/voice switching

Internal dial tone

.................................50

................................50

.............................50

..........................49

...................50

..............................66

Large display phone ........................15

Locking your ex tension

...................64

Meet-Me Answer .............................51

Message key Message waiting

....................................58

..............................56

Modes

extension speed dial

variable Monitor, off-hook MSG key Mute key

.....................................13

....................................13

.......................................14

............................64

..........................................58

..........................................64

Off-hook monitor ............................64

Off-hook transfer

screened unscreened

Off-hook voice announcement

answering making

transferr ing calls with One-touch keys On-hook trans f e r

screened ......................................46

unscreened Outside call

breaking into ...............................61

Outside calls

placing ........................................35

Outside line access groups Outside line callback

setting ..........................................37

Outside line key, direct

......................................46

..................................47

....................................60

........................................59

.................61

................................26

..................................47

..............36

....................36

Paging ..............................................50

answeri ng from any extens ion

calling page zones 00-07 Parking

calls .............................................45

.................................................36

PBX Personal speed dialing

assigning

names to PSD bins PSD numbers

to bins to one-touch keys

chaining numbers

................................28

........................40

....51

............50

.................30

..............28

80 Issued April 2000 DBS-32-755

Index

checking PSD numbers for voice mail access

setting up Picking up calls Pulse vs. tone dialing

.....................................26

................................44

........ 29, 37

...................72

.......................65

Redial

............................................41

Auto

Auto-Repeat Redialing

numbers

saved number

saving a number Reminder alarm Ring volume, adjusting

................................41

.......................................41

..............................42

..........................41

...............................67

....................24

Saved number, redialing ..................42

Saving

and redialing a number ...............41

number Screened

off-hook transfer .........................46

on-hook transfer

transfers Scrolling thro ugh messages Sending a callback message Setting up

absence messages ........................58

call forwarding

call waiting

outside line callback

personal speed dialing

telephone Small display phone

extension mode

speed dial mode

variable mode Soft keys Speed dial directory Speed dialing

Personal

System

........................................41

..........................46

.......................................46

.............58

............56

............................51

..................................53

...................37

.................26

.....................................23

........................10

...........................13

..........................13

..............................14

..........................................26

.........................13

................................ 26, 37

.........................................37

SSD

..................................................37

Station lockout Switching

between tone and voice calling ...50

System speed dialing

chaining numbers ........................40

checking SSD numbers dialing a SSD number using

.................................64

...............39

.................38

............................................37

Telephone

display information large display

.............................................17

parts setting up

small-display Tone calling Tone vs. pulse diali ng Transferring

calls

screened

unscreened

with announcement to

with off-hook voice announce

.....................................23

.....................................50

.............................................46

......................................46

.....................18

................................15

...............................10

......................65

..................................47

busy extension .........61

....61

Understanding your phone ...............17

Unscreened

off-hook transfer

on-hook transfer

transfers

.......................................47

.........................47

..........................47

Variable mode ..................................14

Voice calling Voice mail

accessing via FF key

accessing via MSG key

accessing via PSD number

transfer key Volume

handset ........................................24

....................................50

........................................71

(VM access key) ......72

...............73

..........72

.................................73

DBS-32-755 Issued April 2000 81

Index

receiver .......................................24

...........................................24

ringer speaker

........................................24

82 Issued April 2000 DBS-32-755

Index

DBS-32-755 Issued April 2000 83

Index

NOTES

84 Issued April 2000 DBS-32-755

Panasonic

PanasonicPanasonic

Panasonic DBS 40 Operation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface

How to Use This Manual

What This Manual Contains

Notation Used

For More Information

1. Understanding Your Phone

Non-Display Phones

Small-Display Phones

Using the Soft Keys on a Small-Display Phone

Using Speed Dial Directories

Using the Extension Directory

Using Variable Mode on a Small-Display Phone

Large-Display Phones

Using the Soft Keys on a Large-Display Phone

Display Information

2. Setting Up Your Phone

Volume and Display Settings

Adjusting Sound Volum es

Adjusting th e Rin ging Volume

Adjusting the Display Contrast

FF Keys

Assigning FF Keys

Clearing an FF Key’s Programming

Checking FF Key Setup

Setting Up Personal Speed Dialing

Assigning PSD Numbers to One-Touch or Soft Keys

Checking PSD Numbers

Clearing a PSD Number From a One-Touch or Soft Key

Assigning Names to PSD Numbers

Clearing Out a Name Assigned To a PSD Key

3. Placing Outside Calls

Making Calls

Using an Outside Line Access Group

Accessing an Outside Line with an FF Key

Calling If the DBS is Behind a PBX

Having an Open Line Call You Back

Using Speed Dialing

Using Personal Speed Dialing

Dialing a PSD Number

Using System Speed Dialing

Dialing an SSD Number by Entering the SSD Bi n Number

Dialing an SSD Number Using the Soft Keys on a Small Disp lay Phone

Dialing an SSD Number Using the Soft Keys on a Large Display Phone

Checking SSD Numbers

Chaining Speed Dial Numbers

Redialing Outside Numbers

Redialing

Auto-Redial

Auto-Repeat Dialing

To cancel Auto-Repeat Dialing

Saving and Redialing a Number

Saving a Number

Redialing a Saved Number

4. Answering Calls

Picking Up Calls

Holding Calls

Putting a Call on Hold

Answering Two Calls

Using Call Park

Parking Calls from an Attendant Phone

Picking Up Calls Parked by the Attendant

Parking Calls from an Extension

Picking Up Calls Parked by an Extension

Transferring Calls

Screened Transfers

Unscreened T ra nsfers

5. Communicating Within Your Office

Calling Other Extensions

Making Internal Calls

Switching Between Tone and Voice Calling

Paging

Calling Paging Groups 00-07

Answering a Page (Meet-Me Answer)

Using Call Forwarding

Setting Up Call Forwarding

Cancelling Call Forwarding