Panasonic courier manager Guide
messaging made easy
messaging system
windows 98
windows n t
courier
manager
TABLE OF CONTENTS
INTRODUCTION .........................................................................................................................4
ADVANTAGES OF WINDOWS PLATFORM OVER DOS .....................................................................4
WINDOWS KNOWLEDGE NEEDED TO INSTALL AND SUPPORT COURIER......................................4
ABOUT THE COURIER VOICE PROCESSING SYSTEM.................................................... 5
COURIER....................................................................................................................................... 6
COURIER PLUS ............................................................................................................................8
COURIER UMS ...........................................................................................................................10
GETTING STARTED: PHYSICAL INSTALLATION........................................................... 13
TWO-PORT COURIER SCHEMATIC............................................................................................14
FOUR-PORT COURIER PLUS SCHEMATIC ................................................................................ 15
FOUR-PORT COURIER UMS SCHEMATIC .................................................................................16
API INTEGRATION ......................................................................................................................18
Call Record............................................................................................................................ 18
Off Hook Voice Announce......................................................................................................18
GETTING STARTED: SOFTWARE PROGRAMMING....................................................... 20
DBS PROGRAMMING ..................................................................................................................20
Telephone System Programming for API Integrated DBS Series.......................................... 20
Telephone System Programming for In-Band Integrated DBS Series ...................................22
Telephone System Configuration for In-Band Integrated 576 Series ....................................23
CONSIDERATIONS FOR THIRD-PARTY VOICE MAIL ..................................................................... 24
COURIER PROGRAMMING ................................................................................................... 25
BOOTING THE APPLICATION........................................................................................................ 25
OPENING COURIER UI & LOGIN ......................................................................................... 30
LOGIN..........................................................................................................................................31
PORTS.........................................................................................................................................32
CONFIRM COURIER ANSWERS TELEPHONE ..............................................................................32
HELP FILE ACCESS......................................................................................................................32
COURIER BASIC SET-UP INTERFACE ........................................................................................33
System Parameters.................................................................................................................34
Voice Mail Parameters .......................................................................................................... 35
PBX Parameters ....................................................................................................................35
Port Specific Parameters ....................................................................................................... 36
Mailboxes ..............................................................................................................................37
Mailbox Maintenance............................................................................................................42
Name Directory .....................................................................................................................57
System Greetings ...................................................................................................................60
System Greeting Schedules .................................................................................................... 63
System Greetings by Port....................................................................................................... 65
System Greeting Schedule by Trunk ......................................................................................66
Audiotex................................................................................................................................. 67
SYSTEM ADMINISTRATOR OPTIONS FROM THE TELEPHONE ................................ 76
BASIC DISPLAY AND NON-DISPLAY PHONE USE........................................................... 77
FIRST TIME USER SETUP ......................................................................................................78
PanaVoice Courier Installation Manual 1
COURIER QUICK REFERNCE CARD................................................................................... 79
IVR PROCESSING ..................................................................................................................... 80
IVR PARAMETERS ......................................................................................................................80
IVR NUMBER MAINTENANCE.....................................................................................................82
TRANSLATION NUMBERS ..................................................................................................... 84
BROWSE .....................................................................................................................................84
Guidelines.............................................................................................................................. 84
ADD............................................................................................................................................ 85
DELETE....................................................................................................................................... 86
STATISTICAL REPORTS......................................................................................................... 87
TRAFFIC......................................................................................................................................88
MAIL BOX SUBSCRIBER REPORT................................................................................................. 88
SYSTEM STATISTICS / EXECUTIVE SUMMARY REPORT (BY PORTS).............................................. 88
AUTOMATED ATTENDANT / CALL BREAKDOWN .........................................................................88
AUTOMATED ATTENDANT / SUBSEQUENT TRANSACTIONS.......................................................... 89
MESSAGE CENTER TRAFFIC (FOR ALL PORTS)............................................................................. 89
EXTENSION REPORT.................................................................................................................... 90
MENU REPORT............................................................................................................................90
UTILITIES................................................................................................................................... 91
PURGE OLD MESSAGES............................................................................................................... 91
DISTRIBUTION LISTS .............................................................................................................92
DISTRIBUTION LIST MAINTENANCE ............................................................................................92
PARAMETERS ........................................................................................................................... 94
SYSTEM PARAMETERS ................................................................................................................ 94
AUTOMATED ATTENDANT PARAMETERS ....................................................................................98
VOICE MAIL PARAMETERS ....................................................................................................... 101
AUDIOTEX PARAMETERS .......................................................................................................... 105
PBX PARAMETERS ...................................................................................................................107
OPERATOR PARAMETERS .......................................................................................................... 110
PORT SPECIFIC PARAMETERS ....................................................................................................112
TRANSACTION STATISTICS ...............................................................................................114
PBX WIZARD ...........................................................................................................................115
NIGHTLY MAINTENANCE ROUTINES ............................................................................. 115
DATA FILES BACK-UP TO THE A: DRIVE...................................................................................116
EXECUTION OF DAYSTATS.BAT FILE .........................................................................................116
MESSAGE MAINTENANCE .........................................................................................................116
INDEX FILE MAINTENANCE ....................................................................................................... 116
OPTIONS ...................................................................................................................................116
FORCE USER TO LOGIN ON STARTUP ........................................................................................116
LOG ALL ACTIVITY TO FILE .......................................................................................................117
AUTO LOGOFF .......................................................................................................................... 117
COURIER FILES & FOLDERS.............................................................................................. 118
NETWORKING: NOVELL, NT & 98 SE.............................................................................. 120
PanaVoice Courier Installation Manual 2
INSTALLING A REMOTE USER INTERFACE..................................................................122
INSTALLING UPDATES TO SOFTWARE ..........................................................................123
INSTALL SHIELD INSTALLATIONS.............................................................................................. 123
SELF-EXTRACTING ZIP FILES....................................................................................................123
SETTING THE JUMPERS .............................................................................................................. 124
CONFIGURATION OF HARDWARE ................................................................................... 125
JUMPERS ................................................................................................................................... 125
PHYSICAL INSTALLATION OF HARDWARE FOR UPGRADE .......................................................... 125
Machine Disassembly .......................................................................................................... 125
DRIVER CONFIGURATION.......................................................................................................... 126
NON-API SETUP AND TEST ROUTINE ..............................................................................129
API SETUP AND TEST ROUTINE ........................................................................................ 129
API SETUP AND TEST ROUTINE ........................................................................................ 130
PCANYWHERE ........................................................................................................................ 131
RHETOREX ACCUCALL PLUS FOR WINDOWS ............................................................. 132
PURPOSE OF ACCUCALL PLUS FOR WINDOWS ...........................................................................132
USING ACCUCALL PLUS FOR WINDOWS.................................................................................... 132
LEARN NEW TONE COMMAND (TOOLS MENU) .........................................................................132
LEARN NEW TONE DIALOG BOX............................................................................................... 133
LEARNING…DIALOG BOX ........................................................................................................133
APPENDIX 1 – AUDIOTEX MAINTENANCE WORKSHEET.......................................... 134
IOM 999 – FIRST LEVEL CHOICES .................................................................................... 134
NEXT LEVEL CHOICES.......................................................................................................135
INDEX ........................................................................................................................................136
PanaVoice Courier Installation Manual 3
INTRODUCTION
ADVANTAGES OF W INDOWS PLATFORM OVER DOS
Panasonic is a leader in providing 32-bit architecture for Microsoft Windows 98 and NT,
with significant advantages for the user. Those advantages include:
• Online System Administration while System is taking calls
• Pop-up Menus for ease of System Set-up
• Graphic Computer Program for easy point-and-click desktop messaging and
phone management
• On-Screen Help Files context-sensitive via F1 access
• Remote diagnostics access for Trouble Shooting and/or Administration
Additional system attributes include:
• PBX Wizard for selection from predefined PBX Set-Up configurations
• Caller ID options
• Nightly automatic Dat file down-load to floppy drive
• LAN connectivity
• Internet connectivity
• Access to 90,000 mailboxes
• Extensive Class of Service customization
W INDOWS KNOWLEDGE N EEDED TO I NSTALL AND SUPPORT
COURIER
To install and support the PanaVOICE Courier, it is necessary to have:
• A basic working knowledge of Windows 95/98/NT.
• Familiarity with the task bar, the ‘Start’ button, and how to use Windows Explorer.
• A comfort level with using the ‘mouse’ and a cursory knowledge of right and left
‘mouse’ button controls.
• An understanding of ‘Network Neighborhood’ properties and TCP/IP settings.
If the system is to be installed onto a network with client software installed remotely, such
as the Courier UI (User Interface) or the Mail Quest, a more extensive familiarity with
Microsoft networking will be needed.
PanaVoice Courier Installation Manual 4
ABOUT THE COURIER VOICE PROCESSING SYSTEM
The PanaVOICE Courier Voice Processing System is a comprehensive Automated
Attendant and Voice Mail application designed to deliver solutions for almost any
customer application. The Courier line is comprised of three distinct systems, and is
based on Microsoft’s Windows Operating System to take full advantage of Microsoft’s
multi-tasking capabilities and tools.
Each Courier platform can be configured as a stand-alone system to provide robust voice
processing functionality, or can be connected to your office Local Area Network (LAN).
Each Courier platform comes equipped with a Network Interface Card (NIC), so even if a
company is not LAN-ready today, the Courier is. Each platform utilizes this NIC for
different functions, which are explained later.
The three distinct Courier platforms have been designed to meet individual market
segments and customer applications from both a hardware standpoint, as well as
software. In addition, the various PC’s and components have been configured to meet
with our pricing strategy for these three segments.
The following information will give you a general understanding of these three platforms,
including some detailed information on the hardware specifications:
Courier – Suitable for all In-Band integrated systems. Panasonic API integration
includes all functionality excluding telephone display screens. Two to eight ports.
Ports terminate in RJ-14 phone jacks. Windows 98 SE operating system.
Courier Plus – Suitable for all In-Band integrated systems. Panasonic API
integration includes all functionality including telephone display screens. Four to 16
ports. Ports terminate in RJ-14 jacks. Windows 98 SE operating system.
Courier UMS – Suitable for In-Band integrated systems. Panasonic API
integration includes all functionality including telephone display screens. Four to 32
ports. Ports terminate in RJ-14 connectors. Windows NT Workstation Operating
System.
All station connections to Courier voice processing systems will be analog. Ideally, you
will terminate the voice mail extensions into RJ-14 jacks. A single phone cord can then
run from the Courier to the wall jack for each two ports installed.
PanaVoice Courier Installation Manual 5
C OURIER
• 2 Ports to 8 Ports
• Windows 98 SE Operating System
• In-Band Integration with all Telephone Systems
• API Integration includes all functionality excluding telephone display screens
The Courier model provides exceptional value with its Windows 98 SE operating system
and its Auto Attendant and Voice Messaging functionality for smaller telephone system
configurations. The Courier model is available in 2 and 4 port base units, and can
expand up to 8 ports as business needs require.
As a standard feature of the Courier, a network Interface Card is built-in, which can be
easily connected to your Network or directly to an individual office PC. This standard
feature provides access to the Courier’s programming user interface so that the system
can be administered right from the System Administrators desktop.
Courier platforms having four (4) or more ports come equipped with a modem and PC
Anywhere. The Courier two-port platform does not come equipped with a modem,
however these useful tools can be purchased as an option. The modem and software
also give access to the Courier programming from remote locations.
An API (Application Processing Interface Card) can be added as an option to the DBS
phone system and connected to the Courier model to provide call recording, off-hook
voice announcement, and trunk mapping. The Courier model does not provide for any
Display Screen Integration. The following details the Courier hardware specifications:
The Courier motherboard supports up to seven expansion cards, all of which can be full
length ISA cards, on an industry standard Baby AT format motherboard. Its compact
size, high reliability and large number of expansion slots makes it an ideal alternative to
expensive passive back-plane system architectures.
FEATURES
♦ Long and stable product life cycle
♦ 7 expansion slots; supports up to 7 full length ISA cards
♦ Baby AT industry standard form factor
♦ High quality, long life components
♦ ISO 9002 certified manufacturing process
♦ Network Interface Card
PROCESSOR
♦ AMD 133 MHz
HARD DRIVE
♦ 1 GB Minimum
FLOPPY DRIVE
♦ 1.44 MB
PanaVoice Courier Installation Manual 6
ISA NETWORK INTERFACE CARD
♦ 10 MB
SYSTEM MEMORY
♦ 32 MB in three 72-pin SIMM sockets
CONNECTORS
♦ 2 serial ports
♦ 1 parallel port
♦ 2 IDE connectors
♦ 1 floppy connector
♦ 1 mini-DIN-6 PS/2 mouse,
♦ 1 AT keyboard connector
EXPANSION SLOTS (6-1-0)
♦ Six 16 bit ISA slots
♦ One shared 32-bit PCI/8-bit ISA slot
PCB
♦ Four layer, Baby AT form factor
♦ 9.84" (25 cm) x 8.66" (22 cm)
PanaVoice Courier Installation Manual 7
C OURIER PLUS
• 4 Ports to 16 Ports
• Windows 98 SE Operating System
• In-Band Integration with all Telephone Systems
• Full API Integration
The Courier Plus model is also based on Microsoft’s Windows 98 SE Operating System,
but delivers the next level of performance and additional expansion capability. The
Courier Plus’s added functions are delivered as a result of a minimun 300 MHz
processor and standard 32 MB of memory for optimum performance, and also come
equipped with 4 built-in cooling fans
As a standard feature of the Courier Plus, a net work Interface Card is built-in, which can
be easily connected to your Network or directly to an individual office PC. This standard
feature provides access to the Courier’s programming user interface so that the system
can be administered right from the System Administrators desktop.
This platform comes equipped with an internal 56K modem and PC Anywhere software
for the purpose of remote access to the User Interface.
For advanced integration with the DBS phone system, the Plus can also accommodate
the DBS API as an option. This integration, among other things, provides both small and
large screen telephone display information. This display permits access to the various
features of the voice processing system without having to remember a wide variety of
codes, resulting in a very user friendly system.
The Courier Plus system can also provide Fax capabilities such as detect and routing.
Through the Courier Plus’s built-in 10MB Network Interface Card, the system can be
connected to your office LAN to Integrate your voice, and text messages directly on the
users PC screen. This is accomplished by adding the Courier Mail Quest application to
any of the users PC’s. This application permits users to listen, forward, delete, etc. voice,
and text messages by the click of their mouse.
The Courier Plus provides a choice of 4, 8, 12, or 16 ports base models. The following
details the Courier Plus hardware specifications:
The Courier Plus platform has the ability to support up to six ISA expansion cards on an
industry standard Baby AT format motherboard. In addition, it offers many features
designed specifically for industrial applications.
FEATURES
♦ Long and stable product life cycle
♦ 7 expansion slots; supports up to 6 full length ISA cards
♦ Baby AT form factor
♦ Monitors fan, temperature, and power supply voltages
♦ High quality, long life components
♦ ISO 9002 certified manufacturing process
♦ Network Interface Card
♦ Internal 56K Modem & PC Anywhere
PanaVoice Courier Installation Manual 8
PROCESSOR
♦ AMD 300 MHz Minimum
HARD DRIVE
♦ 6.4 GB Minimum
FLOPPY DRIVE
♦ 1.44 MB
ISA NETWORK INTERFACE CARD
♦ 10 MB
SYSTEM MEMORY
♦ 32 MB
CONNECTORS
♦ 2 connectors for external USB ports
♦ 2 serial ports
♦ 1 parallel port
♦ 2 IDE connectors
♦ 1 floppy connector
♦ 1 PS/2 mouse port
♦ 1 PS/2 or AT keyboard port
♦ 1 12-pin standard AT power supply connector
♦ 1 20-pin ATX power supply connector
EXPANSION SLOTS
♦ 5 dedicated 16-bit ISA slots
♦ 1 shared ISA/PCI slot
♦ 1 dedicated PCI slot
PanaVoice Courier Installation Manual 9
C OURIER UMS
• 4 Ports to 32 Ports
• Windows NT Operating System
• In-Band Integration and Full API Integration
The Courier UMS model is based on Microsoft Windows NT Workstation Operating
System and runs on an advanced industrialized PC platform with its Intel Pentium II
Minimum 350 Processor and standard 64 MB of memory. It can be configured as a
stand-alone system, or connected to your LAN (through its built-in NIC) to provide
Unified and Integrated Messaging functionality.
The UMS platform also comes equipped with an internal 56K modem and PcAnywhere
software for the purpose of remote access to the User Interface.
The Courier UMS platform uses PCI voice board technology, which allows this system
more flexible growth opportunities. There are two types of PCI boards that are used, a 4
port & an 8 port. This high-density card allows us to use one hardware PC platform to
provide growth from 4 to 32 ports. Only 4 PCI slots are required to get a maximum of 32
ports!
Just like the Plus, the Courier UMS system can be configured to use the DBS’s optional
API card for maximum system integration. This digital connection also enables quicker
processing of calls through the Courier thereby maximizing port utilization.
The UMS comes in base configurations of 4, 8, 12, 16, 24, & 32 ports. The following
details the Courier UMS hardware specifications:
FEATURES
♦ Long and stable product life cycle
♦ 4 expansion slots; 3 PCI, 1 shared
♦ NLX v1.2 form factor
♦ Minimal jumper design
♦ High quality, long life components
♦ 100 MHz Front Side Bus (FSB)
♦ ISO 9002 certified manufacturing process
♦ Network Interface Card
♦ Internal 56K Modem & Remote Software
♦ High Density PCI Voice Boards
PROCESSOR
♦ Pentium II Processor 350 MHz
HARD DRIVE
♦ 6.4 GB Minimum
FLOPPY DRIVE
♦ 1.44 MB
PanaVoice Courier Installation Manual 10
ISA NETWORK INTERFACE CARD
♦ 10/100 Mbit/sec LAN hardware
SYSTEM MEMORY
♦ Three 168-pin DIMM sockets
♦ 64 MB of synchronous DRAM (SDRAM)
CONNECTORS
♦ 2 connectors for external USB ports
♦ 2 serial ports
♦ 1 parallel port
♦ 2 IDE connectors
♦ 1 floppy connector
♦ 1 PS/2 mouse port
♦ 1 PS/2 or AT keyboard port
♦ 1 12-pin standard AT power supply connector
♦ 1 20-pin ATX power supply connector
EXPANSION SLOTS
♦ 3 PCI slots
♦ 1 shared ISA/PCI slot
PanaVoice Courier Installation Manual 11
The following chart is a quick view of the major elements of each system, and how they
may differ in certain categories:
COURIER COURIER PLUS COURIER UMS
Base System
Expansion
Increments
Expansion Limit
Operating System
Processor Speed
Memory
ISA Slots
PCI Slots
Shared PCI/ISA
Cooling Fans
Hard Drive
Hours of Storage
Mailboxes
Data Files Nightly
Back-Up
Hard Drive Mirror
Back-Up
2 & 4 Port 4,8,12, & 16 Port 4,8,12,16,24, & 32 Port
2 or 4 Port
Increments
2 Ports: 8 Ports
4 Ports: 8 Ports
Windows 98 SE Windows 98 SE Windows NT Workstation
133 MHz 300MHz Minimum 350 MHz Minimum
32 MB 32 MB 64 MB
65N/A
N/A 1 3
111
444
1 GB (minimum) 6.4 GB (minimum) 6.4 GB (minimum)
Up To 40 Hours Up To 550 Hours Up To 550 Hours
Not Restricted Not Restricted Not Restricted
Standard Standard Standard
N/A Optional Optional
2 or 4 Port
Increments
16 Ports 32 Ports
4 & 8 Port Increments
Color Monitor
Package
Modem & Remote
Software
Floppy Drive
API Integration
Fax Detect & Route
Courier Mail Quest
Network Interface
Connection
Integrated
Messaging
Unified Messaging
Three-Year Warranty
Optional Optional Optional
Optional – 2 ports
Standard – 4 ports
Standard Standard Standard
Full Functionality
No Display Screens
Standard Standard Standard
N/A Optional Optional
Standard 10MB Standard 10MB Standard 100MB
N/A Optional Optional
N/A N/A Optional
Standard Standard Standard
Standard 56K
PC Anywhere
Full Functionality Full Functionality
Standard 56K
PC Anywhere
PanaVoice Courier Installation Manual 12
GETTING STARTED: PHYSICAL INSTALLATION
The following information is provided to assist you in setting up the physical elements of
the Courier systems and the DBS.
1. Confirm the inclusion of all parts
Part Description Qty
Computer Computer with pre-loaded Courier Software. 1
AC Cord AC power cord to connect to standard 110 V AC 50/60 Hz
Security Key Security “key” required for Courier to function. 1
Windows 98
SE & Windows
NT Software
Accessory Kit Courier and Courier Plus systems Include screws and
Modem
Manual
Video Card
Manual
Mother Board
Manual
Video Card
Manual
receptacle.
Includes Windows 98 SE Windows NT book, registration card
and Windows 98 SE Windows NT recovery CD-ROM.
washers for mounting a CD-ROM drive and the Courier UMS
also includes fastening screws to stabilize the installation of
additional voice boards.
Modem specifications and usage instructions are
documented in this manual
Network Card specifications and usage instructions are
documented in this manual.
Mother Board Specifications are documented in this manual. 1
Video board specifications are documented in this manual. 1
1
1
1
1
1
Note: A PS2 type Mouse, IBM AT type keyboard (Courier & Courier Plus) PS2 keyboard for Courier
UMS and a SVGA type monitor is required during the initial installation of the Courier system. These
items are not included with the system and must be purchased separately.
2. Plug in the Keyboard, Mouse, Monitor and Security Key
The connectors can be located by referring to diagram C001 for Courier and C002 for
Courier Plus and C003 for Courier UMS units.
Install the security key onto the back of the Courier system. The security key is
located in a plastic bag along with other system hardware. Use a screwdriver to
secure the key to the Courier system. Installation of this key is imperative to Courier
operation.
3. Connect the female end of the AC Power cord into the Courier.
(Again by following the appropriate diagram) and then plug the male end into a standard
110 V AC 50/60 Hz receptacle.
Line drawings of each of the three systems (Courier, Courier Plus, and Courier UMS) are
provided on the next three pages. These drawings will assist you in identifying the
various connectors and cards equipped on each system.
In addition, these drawings also detail the proper pin configuration of the various voice
boards that are used.
PanaVoice Courier Installation Manual 13
TWO-PORT COURIER SCHEMATIC
PanaVoice Courier Installation Manual 14
F OUR-PORT COURIER PLUS SCHEMATIC
PanaVoice Courier Installation Manual 15
F OUR-PORT COURIER UMS SCHEMATIC
PanaVoice Courier Installation Manual 16
4. Equip the DBS System with the appropriate hardware.
Use the table below as a guide to make sure you have all the DBS hardware necessary
for a complete installation.
Courier,
Courier Plus,
Courier UMS
1-4 Ports
DBS Type Model Number API Non-
VB-4970IP
DBS
824
DBS
DBS
576
(API)
VB-43709
(SLT Adapter)
VB-42551 1 0 1 0 1 0 1 0 N/A N/A
VB-4970IP
(API)
VB-43621A
(AEC)
VB-2089P
(SLT Ringer)
VB-43431
(MFR)
VB-43709
(SLT Adapter)
VB-43551 1 0 1 0 2 0 3 0 4 0
VB-44131
(API)
VB-44620
(AEC)
VB-44513 1 0 1 0 2 0 3 0 4 0
API
1 0 1 0 N/A N/A N/A N/A N/A N/A
1 1 2 2 N/A N/A N/A N/A N/A N/A
11111110N/AN/A
11112223N/AN/A
01010101N/AN/A
01010101N/AN/A
0 1 0 2 0 N/A N/A N/A N/A N/A
1010101010
1111223344
Courier,
Courier Plus,
Courier UMS
5-8 Ports
API Non-
API
Courier Plus,
Courier UMS
8-16 Ports
API Non-
API
Courier UMS
17-24 Ports
API Non-
API
Courier UMS
25-32 Ports
API Non-
API
PanaVoice Courier Installation Manual 17
API INTEGRATION
The API connection to the Panasonic DBS/576 phone system provides the Courier
with a high-speed, digital link to the telephone system. This allows for very fast and
accurate call progress detection and message waiting indication. In addition, the
following enhancements are provided:
• Trunk mapping
• Utilization of the Call Record feature
• Off Hook Voice Announce from Courier when a second call comes in and is
directed to a busy station
• Caller ID information presented on calls and attached to voice messages
• Enhanced display screen interface on both large and small screen telephones
(Courier Plus and Courier UMS only)
• Message Lights are controlled via the API link which relieves a port of that duty
All station connections to Courier voice processing systems will be accomplished through
analog ports from the DBS for voice paths. Ideally, for the Courier and Courier Plus, you
will terminate the voice mail extensions into RJ-14 jacks. A single phone cord can then
run from the Courier to the wall jack for each 2 ports installed.
All API integrated systems connect via the 9 pin RS-232 port on the rear of the Courier
unit. A proprietary 9 pin to 25 pin API cable must be used to connect the port with the
RS-232 connector on the telephone system. The RS-232 connector will be clearly
marked as ‘API’ and will also be labeled ‘COM1’.
The Integrated version with API and CPC-M/B has an 8-port maximum, and the CPC-B &
EX with API has a 16-port maximum. The API integration allows for features such as
large and small screen visual menus, easy message access, light indication without
using a voice port, message scheduling by trunk, the call record feature, and OHVA (Off
Hook Voice Announce) from Courier.
Because the API is being used, the telephone system has a direct digital link to the
Courier. This allows for faster integration because the API is exchanging information to
and from the Courier directly to the backplane of the DBS telephone system.
CALL RECORD
The Call Record feature, which is available on all API Integrated Systems, will allow a
user to press a record key on their telephone to start recording their telephone
conversation. The recorded message will be saved as a new message in the user’s
voice mailbox.
OFF HOOK VOICE ANNOUNCE
The Off Hook Voice Announce feature can now be accomplished through the Courier.
If your extension is busy, the Courier can dial “5” and announce the call. You have the
option of:
♦ Accepting the call,
♦ Sending the caller to your mailbox to leave a message, or
♦ Allowing the call to queue until you finish your current call.
PanaVoice Courier Installation Manual 18
5. Wire the DBS analog ports to the voice boards.
The order of the voice board connectors is clearly marked on the back of the PC
adjacent to each board.
IT IS IMPERATIVE THAT PORTS FROM THE DBS BE CONNECTED TO THE
VOICE BOARDS IN SEQUENTIAL ORDER.
YOU MUST MATCH THE LOWEST DBS PORT YOU ARE USING TO THE
LOWEST VOICE BOARD PORT AND CONTINUE IN SEQUENTIAL ORDER.
For example, if you are using ports 9,10,11 and 12 of the DBS, port 9 should be
connected to Port 1 of the voice board, port 10 to port 2 of the voice board and so on.
The Courier and Courier Plus Systems use 2- and 4-port ISA voice boards depending on
the configuration. The 2-port voice boards have two connectors handling 1 port each and
are clearly designated on the back of the PC adjacent to the voice board. In the case of
a 2-port voice board, the center pair of the connector must be connected to the DBS
analog port. Refer to diagram C001 for the pin configuration of these connectors.
In the case of a 4-port voice board, there are also 2 connectors on the voice board.
These will also be clearly marked on the PC. In this case, the center pair of each
connector is the first port of that connector and the outer pair is the second. Since the
Courier Plus system uses the same connector types, you can refer to diagram C002 for
the pin configuration.
The Courier UMS uses both 4- and 8-port PCI voice boards depending on the
configuration. The Pin configuration is the same as the Courier and Courier plus units in
that the center pair of the first connector is port 1; the outer pair is port 2 and so on for
each connector. For an example of the pin configuration of a 4-port Courier UMS, refer
to diagram C003.
PanaVoice Courier Installation Manual 19
GETTING STARTED: SOFTWARE PROGRAMMING
This section will describe details and explanations regarding the Courier and DBS
software programming logic to assist you in understanding the step-by-step process of
programming customer applications.
DBS PROGRAMMING
TELEPHONE SYSTEM P ROGRAMMING FOR API INTEGRATED DBS
S
ERIES
SET THE API SLOT ASSIGNMENT.
For the DBS 824:
♦ Press FF1
♦ Dial 2# 1# 19#
♦ Enter 1
For the DBS 40/72/96:
♦ Press FF1
♦ Dial 2# 1# 20#
♦ Enter 1
ST
Extension Port # Courier voice mail is installed on
ST
AEC is being used followed by the #
SET THE CALL FORWARD NO ANSWER TIMER
♦ Press FF1
♦ Dial 3# 17# 4#
PROGRAM THE “VOICE MAIL TONE” PARAMETER TO RETURN BUSY TO THE COURIER.
♦ Press FF1
♦ Dial 2# 1# 21#
♦ Enter 1#
ASSIGN A TERMINAL TYPE TO THE VOICE MAIL EXTENSION PORTS.
♦ Press FF3
♦ Enter the first voice mail extension port number
♦ Dial 2# (“Tel Set Type” appears)
♦ Enter “41” as the terminal type for the first port
♦ Press Hold to go to next port number using 42-56
Note: It is imperative that all ports used be sequential.
PanaVoice Courier Installation Manual 20
PUT THE VOICEMAIL EXTENSION PORTS IN A HUNT GROUP.
♦ Dial FF4
♦ Enter 3# (Hunt Group Number)# 1#
♦ Enter the Pilot number #
♦ Dial 0# for Terminal Hunting
♦ Press # 2 times
♦ Enter VM pilot number # as transfer extension
♦ Enter VM extension # from low to high
♦ Hit the # key after each entry
SET PERMANENT FORWARDING FOR EACH EXTENSION.
♦ Press FF3
♦ Enter the extension port number you wish to forward
♦ Dial 42#
♦ Enter the type of forwarding followed by the #
♦ Enter voicemail pilot number followed by the # sign
♦ Repeat steps for each extension
PROGRAMMING THE VOICE MAIL TRANSFER KEY ON API INTEGRATED SYSTEMS.
♦ Press FF5
♦ Enter 1st port # of the phone to be programmed
♦ Enter the FF key number to be programmed
♦ Press Conf’ Prog Auto Auto VM Pilot Number #
♦ Press ‘Hold’ to advance to the next port
PROGRAMMING A CALL RECORD KEY ON API INTEGRATED SYSTEMS
♦ Press FF5
♦ Enter 1
st
port # of the phone to be programmed
♦ Enter the FF key number to be programmed
♦ Press Conf Prog Auto FF11 VM Pilot Number, #
♦ Press ‘Hold’ to advance to the next port
PanaVoice Courier Installation Manual 21
TELEPHONE SYSTEM P ROGRAMMING FOR IN -BAND INTEGRATED
DBS SERIES
PROGRAM THE “VOICE MAIL TONE” PARAMETER TO RETURN BUSY TO THE COURIER.
♦ Press FF1
♦ Dial 2# 1# 21#
♦ Enter 0#
ASSIGN A TERMINAL TYPE TO THE VOICE MAIL EXTENSION PORTS.
♦ Press FF3
♦ Enter the first voice mail extension port number
♦ Dial 2# (“Tel Set Type” appears)
♦ Enter “10” as the terminal type for DB Series. (Enter “15” as the terminal type for the
824.)
♦ Press Hold to go to the next port number
PUT THE VOICEMAIL EXTENSION PORTS IN A HUNT GROUP.
♦ Dial FF4
♦ Enter 3# (Hunt Group Number)# 1#
♦ Enter the Pilot number #
♦ Dial 0# for Terminal Hunting
♦ Press # 2 times
♦ Enter the VM pilot # as the transfer extension
♦ Enter the VM extension # in order, from low to high
♦ Hit the # key after each entry
SET PERMANENT FORWARDING FOR EACH EXTENSION.
♦ Press FF3
♦ Enter the extension port number you wish to forward.
♦ Dial 42#
♦ Enter type of forwarding followed by the number 2 (or 3)
♦ Enter the VM pilot number followed by the # sign
♦ Repeat steps for each extension
SET CALL FORWARD ID CODES FOR INDIVIDUAL EXTENSIONS.
♦ From a phone, hit on/off Prog Auto *
♦ Enter the extension # you forwarded to voice mail
♦ Enter # and the extension number
♦ Press Hold
♦ Repeat for each extension forwarded to VM
Note: For In-Band integrated Courier voice mail, use *4 plus the extension number to light the
message waiting light and *5 plus the extension number to cancel the message light. This must
be done from the same port.
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TELEPHONE SYSTEM C ONFIGURATION FOR IN -BAND I NTEGRATED
576 SERIES
SET EXTENSION NUMBERS FOR VOICE MAIL PORTS
♦ Press FF3
♦ Dial 0 BSSC 02 HOLD (Extension Number) BLK DOWN
♦ Repeat for each VM: extension number BLK DOWN
PROGRAM SLT VOICE MAI L CONNECTION
♦ Press FF3
♦ Dial 0 BSSC 04 06 HOLD 1 BLK DOWN
♦ Repeat for each voice mail port
SET LOOP DISCONNECT SIGNAL
♦ Press FF3
♦ Dial 0 BSSC 04 20 HOLD 1 BLK DOWN
♦ Repeat for each voice mail port
ASSIGN CLASS OF SERVICE ON EACH VOICE MAIL PORT.
♦ Press FF3
♦ Dial 0 BSSC 07 HOLD 15 BLK DOWN
♦ Repeat for each VM: extension 15 BLK DOWN
SETUP HUNT GROUP
♦ Press FF5
♦ Dial 1 (Hunt Group Number) 01 HOLD 1 HOLD
♦ Enter (pilot number for the voice mail) HOLD
♦ Enter each VM extension # (members) and hit HOLD
CALL FORWARDING PROGRAMMING
♦ Press FF8
♦ Dial 1 09 0 HOLD (Ext # to be Forwarded)
♦ HOLD (voice mail pilot number) HOLD. {For Busy}
♦ Enter the voice mail pilot number again
♦ Hit HOLD. {For No Answer}
♦ Repeat for each extension
SET CALL FORWARD ID CODES FOR ALL FORWARDED EXTENSIONS
♦ Press FF8
♦ Dial 1 05 HOLD HOLD extension number
♦ Hit HOLD # extension number HOLD
♦ Repeat for each extension forwarded to voice mail
Note: For an In-Band integrated Courier, use *41 plus the extension number to light message
lights, and to cancel message lights use *49 plus the extension number.
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C ONSIDERATIONS FOR T HIRD-PARTY V OICE M AIL
The Courier is capable of functioning as third party voice mail on many telephone
systems. In most cases, simply choosing the appropriate PBX type on the PBX
Parameter screen will configure the Courier for correct operation on that telephone
system.
For telephone systems not listed, simply set the Lamp On and Lamp Off Protocols and
adjust the PBX parameters, if necessary. The majority of telephone systems can use the
default PBX parameters at their current settings.
PanaVoice Courier Installation Manual 24
COURIER PROGRAMMING
B OOTING THE APPLICATION
Once the Courier & DBS physical hardware has been established, it is time to turn on the
PC, and boot the application.
You will notice during this boot procedure, several programs that are launching. Most of
these programs will remain minimized at the bottom of the screen (to the right of the
“Start” icon). Some will launch quickly, and not be minimized. The following programs
will launch during the boot procedure:
• Windows
• PC Anywhere
• Voice Card Drivers
• Choose API Integrated or In-Band
• Service Overlord
• Winsock Overlord Broadcast
• Serial Overlord
• Courier Engine
Note: During the boot procedure, do not attempt to minimize, close, expand, etc. any program
that is launching. The boot procedure will be completed when the final program (Courier Engine
Ver. xxx) appears in lower task bar at the far right.
The following boot sequence will load when the system is powered on:
Note: Only Sequence 1 and 2 are different on the Courier UMS. The remaining Sequence steps
are the same for all units.
1. Basic hard drive initialization
Courier and Courier Plus
Hard drive initialization will take approximately 20 seconds. Here you will recognize
basic text over a black background.
Courier UMS
Courier NT start up screen will appear prompting the user to select either NT 4.0 or
NT 4.0 VGA. There is no need to make an entry. NT 4.0 will automatically load after
4 seconds.
2. OPERATING SYSTEM LOADS
Courier and Courier Plus
The next program to boot is the Windows O/S. During this procedure, the Windows
98 banner will appear, and last for approximately 15 seconds.
Courier UMS
OS Loader text flashes very quickly and then NT 4.0 loads for 20 seconds. During
this time you will see the operating system version and service version
PanaVoice Courier Installation Manual 25
3. Windows 98 Banner
The next program to boot is the Windows O/S. During this procedure, the Windows
98 banner will appear, and last for approximately 15 seconds.
4. Windows Desktop
The screen will then change to the desktop background, and will show the cursor
arrow and hourglass icon. After approximately 10 seconds, the Login and Password
are automatically entered for you and you will see 2 programs launching
simultaneously. These programs, PC Anywhere and the Voice Card Driver, will boot
very quickly.
These two programs will not appear on the task bar when they are finished.
5. Choose API Integrated or In-Band
The system will stop at this point and ask you to choose between API Integration
(API card installed in DBS), or In-Band Integration (DBS system without API card).
When you click YES or NO to this prompt, the Courier is configured appropriately.
Note: If the Courier is activated in API mode, it will expect the API link to be present at all
times. If the link is not present, the Courier will deactivate and reactivate itself approximately
every three minutes in an effort to re-establish the link. For this reason, if you wish to do
setup work on a Courier that will be integrated but is not currently connected to the API link,
you should activate the Courier in non-API mode so that setup can be completed. The mode
can then be changed to API when the system is properly connected to the DBS switch.
Note: Call Forwarding cannot be utilized with In-band Integration.
How to Change Selected Mode
If it is necessary to change the selected mode, (after the entire booting procedure
has been completed), follow the procedure below:
♦ Expand the Service Overlord, and exit.
Once the programs have been stopped,
♦ Go to Windows Explorer Program and double click the Folder: ‘ata’.
Once you have found a file within this folder called
♦ INTEGRATED.TXT, highlight it, and then delete it.
Once the file has been deleted, reinitiate the boot up procedure.
Note: You can initiate the start up of the Service Overlord, Winsock Overlord, and Courier
Engine at this point by clicking the ‘Voice Server Startup’ icon. On a Windows 98 machine,
this icon is in the Quick Launch tray just to the right of the Start button. On a Windows NT
machine, it appears on the Windows desktop.
This boot process for non-API integrated systems is identical to the process as
described above; only the Serial Overlord will not load this time because there is no
API integration in this case.
PanaVoice Courier Installation Manual 26
6. Service Overlord
The Service Overlord icon appears on the task bar to the right of the Windows
“Start” button. The Service Overlord is basically a control panel used to Stop, Start,
or Hide the tasks of the Courier voice processing application. Should you need to
shut down the Courier system, you should press the ‘Stop’ button on the Service
Overlord to do so. You can either select ‘Stop’ to close the other components and
leave the Service Overlord running, or you can simply press ‘Exit’ to stop all
components and also exit the Service Overlord.
Pressing the ‘Hide’ button will remove the Courier voice system tasks from the task
bar even though they are still running.
The Service Overlord screen tells you that the Courier is operating in either
Integrated or In-Band mode. This program does not load. The Service Overlord
icon simply appears on the task bar to the right of the Windows “Start” button.
Note: Always minimize the Window when you have finished. Clicking the “X” will shut down
the program.
7. Winsock Overlord
The next program to load is the Winsock Overlord. This program supervises the
communication between various Courier components. Courier uses Windows
‘Winsock’ connections for its data transfer between programs. It takes about 5
seconds to load this program.
When this program is complete, the Winsock Overlord icon will remain on the task
bar.
PanaVoice Courier Installation Manual 27
8. Serial Overlord
The Serial Overlord will take about 5 seconds to load. This program is the serial
connection between the DBS API and the Courier. This program supervises the
communications between the Courier and the API link to the telephone switch
system.
This program will only be operating when the Courier is functioning in API integrated
mode. You will find this application handy during the troubleshooting process to
determine if the serial link data is being sent and received. When this program is
complete, the Serial Overlord icon will remain on the task bar.
Note: Always minimize the Window when you have finished. Clicking the “X” will shut down
the program.
9. Courier Engine
The Courier Engine is the voice processing application. An icon will appear at the
far right of the task bar, and will read:
Courier Engine
The Windows task bar will have the following icons appearing:
PanaVoice Courier Installation Manual 28
As the Courier Engine screen activates, critical errors may be denoted on a flashing
red screen. Things such as not having the security key attached, a non-approved
voice board, no system greeting selected, etc. can cause these critical errors to
appear. Normally, there is no error message and after a brief period, the Courier
system is ready to answer calls. The following screen will appear:
You will notice the critical system version numbers listed at the top left of the Courier
Engine screen. The security key serial number is also listed here. These items may
be needed for support purposes or when upgrading your Courier system.
At the bottom left of the screen are Week To Date and Month To Date system
statistics. By clicking the appropriate MTD or WTD button, you can see Calls
received, notification calls placed, incoming fax calls, calls dropped to the operator,
and number of times all ports were busy.
Note: At this point, all of the appropriate programs have been successfully loaded and the
Courier is now ready to process calls.
RECAP:
♦ The Service Overlord is the tool used to start and stop the Courier voice processing
application.
♦ The Serial Overlord icon is used most often for viewing serial link packet information.
♦ The Winsock Overlord is seldom displayed.
♦ The Courier Engine splash screen will normally be running on the system.
You can view these programs at any time. However, remember to MINIMIZE THE
APPLICATION WHEN EXITING, as opposed to clicking the “X” at the upper right hand
corner. Clicking the “X” will shut down the program, which is not what you want to
accomplish.
PanaVoice Courier Installation Manual 29
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