Palm TREO 680 User Manual
User Guide
BlackBerry Connect™ for the
Palm® Treo™ 680 Smart Device
Intellectual property notices
© 2006 Palm, Inc. All rights reser ved.
Palm, Treo, VersaMail, and the Palm and Treo logos are among the
trademarks or registered trademarks owned by or licensed to Palm,
Inc. All other brand and product names are o r may be trademarks of,
and are used to identify products or ser vices of, their respective
owners.
The RIM and BlackBerry families of related marks, images, and
symbols are the exclusive properties and trademarks of Research In
Motion Limited—used by permission. BlackBerry, the BlackBerry
logo, the “envelope-in-motion” symbol, and “Always On, Always
Connected” are registered with the U.S. Patent and Trademark Office
and may be pending or registered in other countries .
Disclaimer and limitation of liability
Palm, Inc. assumes no responsibility for any damage or loss resulting
from the use of this guide.
Palm, Inc. assumes no responsibility for any loss or claims by third
parties which may arise through the use of this software. Palm, Inc.
assumes no responsibility for any damag e or loss caused by deletion
of data as a result of malfunction, dead battery, or repairs. Be sure to
make backup copies of all important data on other media to protect
against data loss.
IMPORTANT Please read the End User Software License
Agreement with this product before using the accompanying
software program(s). Using any part of the software indicates that
you accept the terms of the End User Software License Agreement.
v. 1.0
Contents
Chapter 1: Using Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Accessing your BlackBerry Connect account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Your Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Sending email messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Managing messages and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Working with attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Working with meeting invitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Viewing and using the Reminders screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
BlackBerry Connect preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
BlackBerry desktop application settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 2: Using Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Creating an event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Working with Calendar events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Changing Calendar sync settings when you delete
a BlackBerry Connect account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Chapter 3: Synchronizing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Setting up synchronization with Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
How to synchronize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Chapter 4: Common Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using BlackBerry Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Account Deletion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
CONTENTS
iii
iv
CONTENTS
Using Your Account
BlackBerry Connect™ for the Palm®Tr eo™ 680 smart device
provides specific features for working with email messages
and Calendar events. This chapter discusses those features in
detail.
For additional information on working with email messages in
the VersaMail
which is available in PDF format from the same website from
which you downloaded the BlackBerry software. For more
information on working with Calendar, see your Treo 680 User
Guide.
NOTE When email info appears both in this guide and in the VersaMail User
Guide—for example, info about sending messages—follow the instructions in
this guide.
®
application, see the VersaMail User Guide,
CHAPTER
1
In this chapter
Accessing your BlackBerry Connect account. . . . . . . . . . . . . . . . . . 3
Your Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Sending email messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Managing messages and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Working with attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Working with meeting invitations . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Viewing and using the Reminders screen . . . . . . . . . . . . . . . . . . . . 13
BlackBerry Connect preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
BlackBerry desktop application settings. . . . . . . . . . . . . . . . . . . . . . 16
USING YOUR ACCOUNT
1
Accessing your BlackBerry Connect account
To perform any of the procedures in this
chapter, you need to be in your BlackBerry
Connect email account.
1 Press Messaging .
2 If “BBC” does not appear in the
upper-left corner of the screen, open the
menus , select Accounts, and then
select BBC.
DID YOU KNOW
button to open a different application, you can
open VersaMail by going to Applications and
selecting Email.
?
If you reassign the Messaging
Your Inbox
The Inbox of your BlackBerry Connect
account includes the following features:
Push email Once you set up a BlackBerry
Connect account, the server pushes email
messages and Calendar events to your
Treo 680 as they are received. Likewise,
when you send an email message or
create a Calendar event, it is pushed to the
server.
DID YOU KNOW
service begins automatically when you turn
the phone on your Treo 680 on and you are in
a coverage area. You can set a preference
you want to manually start the BlackBerry
service.
IMPORTANT Push email does not work in
?
By default, the BlackBerry
if
either of the following situations:
• Less than 1MB of memory is available
on your Treo 680. Delete some
messages to free up at least 1.2MB of
memory, and see if new messages
appear.
TIP
To check for available space on your Treo
680, go to Applications and select Info on
the App menu. At the bottom of the screen,
select Size. The first number on the Free
Space line tells you how much space is
available on your Treo 680.
CHAPTER
ACCESSING YOUR BLACKBERRY CONNECT ACCOUNT
3
USING YOUR ACCOUNT
1
CHAPTER
• The total number of messages in all
VersaMail accounts exceeds 2,200.
Delete some messages so that you
have fewer than 2,000 total messages
in all of your VersaMail accounts.
Reconciliation Periodically, the server
checks for updated information in the
BlackBerry Connect account on your Treo
DID YOU KNOW
receive a special type of message in your
BlackBerry Connect Inbox called an All Points
Bulletin (APB). APBs are messages that an
administrator in your company’s IT
department may send you. These APB
messages do not synchronize with the server,
and you cannot reply to these messages.
?
From time to time, you may
680 and wirelessly reconciles the info with
(updates the info on) the server. Any
changes you make to the Inbox on your
Treo 680—deleting messages, for
example—are made on the server as well.
NOTE You can manually reconcile your
Inbox with the mail server as well.
Message removal Email messages in
your Treo 680 Inbox that fall outside the
time interval set on the Treo 680 (the
default is seven days) are deleted from
your Inbox. For example, if the time interval
Viewing large messages
Use the Get More icon to view the large
messages that are not fully downloaded
from the server.
1 Press Messaging .
2 In the Inbox, select the message you
want to read.
3 Select the More button in the
lower-right corner of the screen to
retrieve and view the rest of the
message.
is set at seven days, any email messages
that are eight days old are removed from
your Treo 680. The messages are not
removed from the Exchange or Domino
server. You can select a preference
to
change the time interval.
4
YOUR INBOX
USING YOUR ACCOUNT
1
Manually reconciling your Inbox with the mail server
You can force an update of read, unread,
and deleted messages from your Treo 680
to the server at any time.
DID YOU KNOW
automatically checks for new information in
the BlackBerry Connect account on your Treo
680 and reconciles this information with the
server, so manual reconciliation is not
required.
?
Periodically, the server
1 Press Messaging .
2 If you are not in your BlackBerry
Connect account, open the menus ,
select Accounts, and then select BBC.
3 From the Inbox or another folder in your
BlackBerry Connect account, open the
menus .
4 Select Options, select Preferences,
and then select Main.
5 Select Reconcile Now.
6 Select OK, and then select OK again.
CHAPTER
YOUR INBOX
5
USING YOUR ACCOUNT
1
CHAPTER
Sending email messages
1 Press Messaging .
2 From the Inbox, select New.
3 Enter the recipient’s email address, use
Smart Addressing, or use Remote
Address Lookup to find and select
addresses on your corporate server.
4 In the Subject field, enter the subject of
your email. In the area below the
Subject field, enter your message text.
5 Select Send. The message is placed in
the Outbox and is pushed to the server.
DID YOU KNOW
message, including any attachments, cannot
exceed the maximum message size
supported by BlackBerry Enterprise Server
usually 32KB. If you attempt to send a
message whose total size exceeds the
maximum message size, an error message
appears.
TIP
If an error message appears that a
message was not sent successfully, you can
go to the Outbox to manually resend the
message.
TIP
You can attach one or more files to
outgoing messages.
?
The total size of the outgoing
Remote Address Lookup
BlackBerry Connect accounts, like all
®
,
VersaMail accounts, use the Smart
Addressing feature: When you begin to
enter an email address in the To or cc: field
of a new message, a list of matches from
your contacts list appears that corresponds
to the characters you have entered so far.
In addition, BlackBerry Connect accounts
offer Remote Address Lookup, which
enables you to search for matching names
and addresses that exist on your corporate
server.
SENDING EMAIL MESSAGES
6
USING YOUR ACCOUNT
1
DID YOU KNOW
Addressing can be either names or email
addresses.
TIP
and you must be in a coverage area to use
Remote Address Lookup.
?
The matches in Smart
The phone on your Treo 680 must be on
1 On the new message screen, begin
addressing the message. If the name
you want does not appear on the Smart
Addressing list, open the menus ,
select Options, and then select
Remote Lookup.
2 Enter text you want to find on the
server. For example, type “Ste” to send
mail to a person at your company
named Steve.
3 Select Lookup. Any names or
addresses on the server that match the
characters you entered are displayed.
4 When the name you want appears,
select it, and then select Add.
TIP
If Remote Address Lookup retrieves no
new matches, an alert message appears.
DID YOU KNOW
the list and send a message using that name
or address, the match is added to your Smart
Addressing list and you do not need to use
Lookup to retrieve it in the future.
?
Once you select a match from
CHAPTER
SENDING EMAIL MESSAGES
7
USING YOUR ACCOUNT
1
CHAPTER
Managing messages and folders
A BlackBerry Connect account includes the
following features for managing email
messages and folders:
Moving messages Only the Inbox folder
synchronizes with BlackBerry Enterprise
Server. If you create another folder and
move a message there from the Inbox, the
message no longer synchronizes with the
server—even if you move the message
back into the Inbox.
NOTE If you move messages from a
server folder to a personal folder in Outlook
on your desktop computer, that message is
not removed from the Inbox on your Treo
680 unless your company is using
BlackBerry Enterprise Server version 4.1 or
later.
Read/unread status Messages marked
as read or unread on your Treo 680 or on
the server are synchronized so that each
message has the same status in both
locations. In the event of a discrepancy, the
message status on your Treo 680 overrides
the status on the server. You can manually
reconcile message status between your
Treo 680 and the server.
Replying to and forwarding messages
By default, when you forward or reply to a
message, the text is sent from the server
copy of the message, not from the copy on
your Treo 680. This is faster and may save
on data charges, and it allows you to send
replies/forwards that exceed the maximum
message size allowed for sending
messages from your Treo 680. If a server
copy does not exist, the reply or forward is
sent from your Treo 680, as long as the
maximum message size is not exceeded.
Working with attachments
Viewing attachments
BlackBerry Connect accounts let you view
a list of all attachments to a message, with
approximate file size, so you can decide
which ones you want to download. The list
appears dimmed at the bottom of the
MANAGING MESSAGES AND FOLDERS
8
USING YOUR ACCOUNT
1
message screen. Select an attachment
from the list to download it.
TIP
You can tap the yellow icon to the left of
the attachment name to open a menu of
options for working with an attachment. You
can use the Select Viewer or Save to Card
options only for messages under the
maximum message size that have an
application for viewing on your Treo 680.
If your company uses BlackBerry
Enterprise Server version 4.1 or later,
attachment viewing takes place as follows:
Message under the maximum message
size supported by the server (usually
30KB to 50KB) The message opens in the
native application on your Treo 680. For
example, Microsoft Word, Excel, and
PowerPoint files are displayed in the
Documents application if it is installed on
your Treo 680; HTML files are displayed in
the web browser. If there is no application
on your Treo 680 to open the attachment,
an error message appears.
Message over the maximum message
size supported by the server (usually
30KB to 50KB) The message opens in the
BlackBerry
TIP
obtain the maximum message size supported
by the server.
®
Attachment Viewer.
Check with your system administrator to
If your company is using a version of
BlackBerry Enterprise Server earlier than
version 4.1, all attachments are opened in
the BlackBerry Attachment Viewer on your
Treo 680.
CHAPTER
WORKING WITH ATTACHMENTS
9
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