Palm Treo 500v User Guide

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Page 1

User Guide

Your Palm® Treo™ 500v Smartphone

Page 2

Intellectual property notices

Treo™ 500v Smartphone, which can be found

Disclaimer and limitation of liability

Palm Inc. and its suppliers assume no responsib ility for any damage or loss resulting from the use of this gui de. Palm Inc. and its suppliers assume no responsibilit y for any loss or claims by third parti es that may arise through the use of this software. Palm Inc. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfun ction, dead battery, or repairs. Be sure to make backup copies of all important data on other media t o protect against data loss.

Palm Take Back and Recycling Program

This symbol indicates that Palm products should be recycled and not be disposed of in unsorted municipa l waste. Palm products should be sent to a facility t hat properly recycles electrical and electronic equipmen t. For information on environmental programs visit: palm.com

/environment

As part of Palm’s corporate commitment to be a good steward of the environment, we strive to use environmentally friendly material s, reduce waste, and develop the highest standards in elect ronics recycling. Our recycling program keeps Palm handheld devices, smartphones, and mobile companions out of landfill s through evaluation and disposition for reuse and recycling.

Palm customers may participate in the recycling program free of charge. Visit palm.com about how you can help reduce electronic waste.

PN: 406-11180-01 v 1.1

/recycle for additional details and information

Page 3

Chapter 1: Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Your new smartphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

What’s in the box? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

What do I need to get started? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Where to learn more . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 2: Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Palm Treo 500v smartphone overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Inserting the SIM card and battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Charging the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Making your first call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Setting up synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 3: Moving around on your Palm

Navigating around the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Opening and closing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using your Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Chapter 4: Your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Turning your Palm

Treo™ 500v smartphone on/off . . . . . . . . . . . . . . . . . . . . . . . . . 43

Making calls from the Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Other ways of making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

What can I do during a call? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Working with called numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Creating speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Treo™ 500v smartphone . . . . . . . . . . . . . . . 25

CONTENTS

iii

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Using a phone headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Customising phone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Using the SIM toolkit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

What are all those icons? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Chapter 5: Synchronising information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Synchronisation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

How do I synchronise? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

What can I synchronise? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Setting up wireless synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Setting up your computer for synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Synchronising using the sync cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Other ways to synchronise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Setting synchronisation options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Chapter 6: Your email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Setting up email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Sending and receiving messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Working with email messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Working with meeting invitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Sending email messages from within another application . . . . . . . . . . . . . . . . . . . . 121

Chapter 7: Your text and multimedia messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Sending and receiving messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Customising your message settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Using Windows Live . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Chapter 8: Your connections to the web and wireless devices . . . . . . . . . . . . . . . . . 141

Browsing the web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Connecting to devices with Bluetooth

wireless technology . . . . . . . . . . . . . . . . . . 149

Using your device as a wireless modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

CONTENTS

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Chapter 9: Your photos, videos, and music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Synchronising your media files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Pictures & Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Windows Media Player Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Mobile TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Chapter 10: Your personal information organiser . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Voice Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Chapter 11: Your Microsoft Office and other document tools . . . . . . . . . . . . . . . . . . 195

Synchronising your Microsoft Office files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Word Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

PowerPoint Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Excel Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

PDF Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Chapter 12: Your application and info management tools . . . . . . . . . . . . . . . . . . . . . . 215

Finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Installing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Removing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Sharing information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Beaming information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Using expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Chapter 13: Your personal settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231

Home screen settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

CONTENTS

Page 6

System sound settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Display and appearance settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Application settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Locking your smartphone and info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Connection settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Chapter 14: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Transferring info from another device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Reinstalling the desktop software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Resetting your smartphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Synchronisation: Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Synchronisation: Desktop sync software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Synchronisation: Exchange ActiveSync (wireless synchronisation) . . . . . . . . . . . . . 274

Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Bluetooth wireless technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Third-party applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Making room on your smartphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Voice quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Important safety and legal information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

CONTENTS

Page 7

CHAPTER

Welcome

Congratulations on the purchase of your Palm® Tr e o™ 500v smartphone!

Benefits

• Make and receive phone calls

• Manage your contacts, calendar,

and task list

• Receive and send corporate and

personal email messages

• Browse the web

• Use a Bluetooth

separately) for hands-free operation

headset (sold

Page 8

In this chapter

Your new smartphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

What’s in the box? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

What do I need to get started? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Where to learn more . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Page 9

WELCOME

Your new smartphone

In one compact and indispensable device— your new Palm you now have all of the following:

• An advanced wireless smartphone

• A Windows Mobile

portable expansion capability (microSD)

• High-speed data with GPRS and UMTS

(3G) support

• A 2-megapixel digital camera

• Support for numerous mobile email

solutions

• Text and multimedia messaging

• Windows Media

• Microsoft

This guide will help you set up your smartphone and quickly learn to use it.

NOTE If you want to use your phone and

send and receive text messages, you need a service contract with your network operator. If you also want to browse the web and send and receive email, you need

Tr e o™ 500v smartphone—

organiser with

Player Mobile

Office Viewer applications

not only a service contract but also a data service plan from your network operator. You may also need a specific data service plan to send and receive multimedia messages. Data speeds vary based on network availability and capacity.

TIP

LOOK HERE: Don’t miss the helpful tips

and cross-references given in these boxes.

What’s in the box?

All of the following items should be in the smartphone box:

Hardware

• Treo 500v smartphone

• Rechargeable battery (1200 mAh)

• AC charger with international adapters

• USB sync cable

• Stereo headset

Documentation and software

• Quick Start Guide

CHAPTER

YOUR NEW SMARTPHONE

Page 10

WELCOME

CHAPTER

• Introducing Your Palm

Smartphone

• Windows Mobile Getting Started CD,

which includes links to the following:

• Desktop synchronisation software

download (ActiveSync software for Windows XP, Windows Mobile Device Center for Windows Vista)

• Microsoft Office Outlook

Treo™ 500v

desktop

software

• You must have an activated wireless

account (using a SIM card from your network operator) with data services.

• If you plan to synchronise personal

information between your smartphone and a computer, you need access to that computer during setup.

• You must also have your smartphone

within range of your network operator’s cellular coverage.

download

• User Guide (this guide)

• Palm warranty

• End User Licence Agreement

Where to learn more

Webs ites

Support from Palm and online forums:

What do I need to get started?

go.palm.com/treo500v/

Registration

To obtain discounts on software and

As you work through the instructions in this guide, you need all the items that came in the smartphone box (see What’s in the

accessories, faster technical support, updates, and special promotions: palm.com/register

. Registration is free.

box?), as well as the following:

WHAT DO I NEED TO GET STARTED?

Page 11

WELCOME

Customer service from your network operator

For questions about your mobile account or features.

Corporate network support/your IT administrator

If you are having problems synchronising information on a corporate network

CHAPTER

WHERE TO LEARN MORE

Page 12

CHAPTER

WELCOME

WHERE TO LEARN MORE

Page 13

CHAPTER

Setting up

You’re about to discover the many things about your smartphone that will help you better manage your life and have fun, too.

As you become more familiar with your smartphone, you’ll want to personalise the settings and add applications to make it uniquely yours. But first, follow these few easy steps to set up your smartphone and get it running.

Benefits

• Know where your smartphone

controls are located

• Start using your smartphone right

away

Page 14

In this chapter

Palm Treo 500v smartphone overview. . . . . . . . . . . . . . . . . . . . . . . 15

Inserting the SIM card and battery. . . . . . . . . . . . . . . . . . . . . . . . . . 17

Charging the battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Making your first call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Setting up synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Page 15

SETTING UP

Indicator light (visible when smartphone is chargin g)

Earpiece

Lanyard connector

5-way navigator with Centre button

End

Sync and charge connector

Headset jack

Home

Phone/Send

Side button

Back

Vol ume

Left softkey

Right softkey

Microphone

Palm Treo 500v smartphone overview

Front view

CHAPTER

PALM TREO 500V SMARTPHONE OVERVIEW

Page 16

Battery door

Camera lens Speaker

Expansion card tray (located inside battery compartment, beneath battery)

SIM card slot (located inside battery compartment, beneath battery)

Smartphone contacts (located on side of battery compartment)

Battery

Battery contacts

SETTING UP

CHAPTER

TIP

Be careful not to scratch or crush your smartphone screen. Do not store it in a place where other items might damage it.

Back view

DID YOU KNOW

button opens Internet Explorer Mobile (see B

rowsing the web).

TIP

To connect a lanyard (sold separately), remove the batter y door, connect the lanyard, and then replace the battery door.

Pressing and holding the Side

PALM TREO 500V SMARTPHONE OVERVIEW

Page 17

SETTING UP

Powe r

IMPORTANT The smartphone speaker

includes a large magnet, so be sure not to store your smartphone near credit cards or other items that could be demagnetised.

Top view

Inserting the SIM card and battery

Your SIM card contains account information such as your phone number

and voicemail access number. To use your smartphone’s phone, email, or web features, you need to insert a SIM card. If a SIM card is not included in your smartphone box, your network operator will provide you with one.

To take advantage of the high-speed data connection available on your smartphone, you need to have a 3G SIM card. A 3G SIM card has “3G” on it.

TIP

If you don’t have a SIM card, contact your

network operator.

1 Holding your smartphone screen side

down, use two or more fingers to press firmly against the battery door while pulling downward to release it, and then slide the door off the back of your smartphone.

CHAPTER

INSERTING THE SIM CARD AND BATTERY

Page 18

Notch

Battery contacts

Smartphone contacts

SETTING UP

CHAPTER

2 If the battery is installed, remove it.

Slide your finger under the left side of the battery and lift up to remove it.

3 With the metal contacts facing the

battery compartment, slide the SIM card into the cutout in the lower-left corner of the compartment until you feel the card click into place. Align the notches to make sure you have the card oriented correctly.

5 Slide the battery door back into place.

6 Press and hold Power until the

Palm

logo appears.

TIP

If your smartphone does not turn on after you insert the batter y, you need to connect it

4 Align the metal contacts on the battery

with the contacts inside the battery compartment, insert the battery into the compartment at a 45-degree angle, and then press it into place.

to the AC charger to charge it (see C the battery). If it still doesn’t start, perform a soft reset (see P

erforming a soft reset).

7 Follow the onscreen instructions to

finish the installation.

8 If your SIM card is not already activated,

follow the activation steps provided by your network operator, or contact your network operator directly for assistance. If you plan to use email and web browsing, you need a data service

harging

INSERTING THE SIM CARD AND BATTERY

Page 19

SETTING UP

Indicator light

plan from your network operator in addition to your service contract. You may also need a data service plan to send and receive multimedia messages.

TIP

You can buy an extra battery as a spare for long airplane trips or periods of heavy data use. To ensure proper functioning and avoid nullifying the warranty, be sure to use batteries from Palm only. Visit palm.com

Charging the battery

Although the battery may come with a sufficient charge to complete the setup process, we recommend that after setup you charge your smartphone for three hours (or until the indicator light is solid green) to give it a full charge. See Maximisi your battery’s power last longer.

BEFORE YOU BEGIN Make sure the

battery is inserted in your smartphone before you charge. If you connect your smartphone to a power source without the battery inserted, nothing happens.

ng battery life for tips on making

1 Prepare the AC charger by inserting the

adapter that fits the wall outlet you’re going to use.

2 Plug the AC charger into a wall outlet.

3 Connect the charger cable to the

bottom of your smartphone.

4 Check the indicator light to confirm that

your smartphone is charging.

• Solid red indicates that your

smartphone is charging.

• Solid green indicates that your

smartphone is fully charged.

DID YOU KNOW

indicator light flashes red.

If the battery is low, the

CHAPTER

CHARGING THE BATTERY

Page 20

Battery icon

SETTING UP

CHAPTER

When your smartphone is on (see Turning your Palm® Tr e o™ 500v smartphone on/off), the onscreen battery icon displays the charging status:

This icon indicates that the battery is being charged.

This icon indicates that the battery is fully charged.

This icon indicates that the battery needs to be charged immediately.

Maximising battery life

Battery life depends on how you use your smartphone. You can maximise the life of your battery by following a few easy guidelines:

• Charge your smartphone whenever

you’re at your desk, or charge it overnight each day. The battery in your smartphone has a much longer useful life if you charge it frequently instead of waiting until it’s fully drained.

• If you spend a lot of time using the

camera, games, media players (including listening to music with wireless headphones using the built-in Bluetooth

wireless technology), or other applications, keep an eye on the battery icon and charge when necessary.

• The wireless features (phone, email,

messaging, instant messaging, and

DID YOU KNOW

fully drained, your info remains safely stored on your smartphone. Recharge the battery to access your info.

TIP

You can also charge your smartphone from your computer by connecting them with the sync cable.

If your battery ever becomes

web) on your smartphone generally consume more power than the organiser features. If you don’t plan to use the wireless features on your smartphone for a while, turn off your wireless services (see T

urning wireless

services on/off). You can forward calls

CHARGING THE BATTERY

Page 21

SETTING UP

to a different number or let all calls be picked up by voicemail (see Forwarding calls). To see if your wireless services are on, press Power and select Wireless Manager.

• If you are synchronising email and other

information directly with your corporate Exchange server using Microsoft Exchange ActiveSync

, set the synchronisation interval to a maximum of every 15 minutes during peak times and every hour (or turned off completely) during non-peak times (see Setting the synchronisation schedule

• Turn off the Bluetooth feature when

you do not need to make a Bluetooth connection (see Entering basic Bluetooth settings).

• As with any mobile phone, if you are in

an area with no wireless coverage, your smartphone searches for a signal, which consumes power. If you cannot move to an area of better coverage, temporarily turn off your phone (see Turning your phone off

TIP

When your phone is on, press Power to

display a list of options from which you can quickly turn off the phone (see Turning your phone off), silence the ringer (see Selecting a sound profile), and more.

• Turn down the screen brightness (see

Adjusting the brightness

• Set your screen to turn off automatically

after a shorter period of inactivity (see O

ptimising power settings).

• Turn off the option to receive beamed

information using Bluetooth technology (see B

eaming an entry or file).

• If you use Internet Connection Sharing

to connect to the Internet, make a connection to your computer using the USB sync cable instead of wirelessly using Bluetooth technology (see Using your device as a wireless modem).

• Keep your battery away from direct

sunlight and other sources of heat. Temperatures over 50 degrees Celsius can permanently reduce the capacity and life span of any lithium-ion battery.

CHAPTER

CHARGING THE BATTERY

Page 22

Vol ume

SETTING UP

CHAPTER

• Charge your battery at a comfortable

room temperature. Charging your battery in cold temperatures results in lower usable charge capacity.

Making your first call

1 Press Home to display your Home

screen.

TIP

You can also press End to display your

Home screen, unless you are on a call. If you are on a call, pressing End hangs up the call.

2 Using the numbered keys (and the +, *,

and # keys, if necessary) on the keyboard, enter a phone number.

3 Press Phone/Send to dial.

4 When your call is complete, press

End to end the call.

Adjusting call volume

While a call is in progress, press the Vo lu me button on the side of your smartphone to adjust the call volume.

MAKING YOUR FIRST CALL

Page 23

SETTING UP

Look here for your phone number

What’s my number?

BEFORE YOU BEGIN Make sure your

phone is on (see Turning your phone on

1 Press Home , and then press

Start (left softkey).

2 Navigate to the My Settings content

list and press All Settings (right softkey).

3 Select Phone, and then select Call

Options.

4 Press Done (left softkey).

TIP

If your phone number doesn’t appear on

the Call Options screen, your network has not

yet sent the number to the SIM card (this does not affect SIM card functionality). Turn your phone off, wait a few hours, and then turn on your phone and repeat these steps. If your phone number still does not appear, contact your network operator for assistance.

Setting up synchronisation

After you’ve finished setting up your smartphone, we recommend that you set up a synchronisation method to get the most out of your smartphone. Synchronising means that information that has been entered or updated in one place—your smartphone, your computer, or your corporate server—is automatically updated in the other (see Synchronisi information).

CHAPTER

SETTING UP SYNCHRONISATION

Page 24

CHAPTER

SETTING UP

SETTING UP SYNCHRONISATION

Page 25

CHAPTER

Moving around on your Palm®Treo™ 500v smartphone

Have you ever been to a new city and felt a bit lost until you figured out the streets? Learning to move around on your

Palm

Tr e o™ 500v smartphone is similar. Most applications that work on your smartphone use the same set of controls. So once you learn how to use these controls, you’ll be driving all over town and you won’t even need a map.

Benefits

• Quickly move around and

complete tasks in applications using one thumb on the 5-way navigator

• Access extra features with menus

• Find and open applications quickly

Page 26

In this chapter

Navigating around the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Opening and closing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using your Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Page 27

MOVING AROUND ON YOUR PALM®TREO™ 500V SMARTPHONE

Down

Left

Right

Centre

Navigating around the screen

To navigate around the smartphone screen, you use the 5-way navigator. As you become familiar with your smartphone, you’ll find your own favourite way to scroll, highlight, and select items.

Using the 5-way, press Right , Left , Up , or Down to move around the screen. Press Centre to highlight and select items.

TIP

The arrow icons that indicate directions on the 5-way are different from the onscreen arrows that indicate that a list is available (see S

electing options in a list).

CHAPTER

NAVIGATING AROUND THE SCREEN

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MOVING AROUND ON YOUR PALM®TREO™ 500V SMARTPHONE

Scroll bar

CHAPTER

Scrolling through screens

As on a computer, on your smartphone you scroll to move from field to field or page to page, or in some cases to highlight an item or option in a list. There are several methods of scrolling:

• Use the 5-way on the front of your

smartphone. Press Right , Left , Up

, or Down to move to the next

field, button, or action in that direction.

TIP

If a scroll bar appears on the right side of a screen, this indicates that more options are available than what is shown on the screen. Press Up or Down on the 5-way to display additional options.

• When inside a text field, press Right

or Left to move to the next character, and press Up or Down to move between lines.

• When inside a list, press and hold

Up or Down to rapidly scroll through the list.

Closing screens

• To accept the information you entered

on a screen and to return to the previous screen—or to return to the previous screen without making any changes—press Back

Highlighting and selecting items

On most screens, one item—an icon, a list entry, or a check box—is highlighted by default. The highlight identifies which item is affected by your next action. Use the 5-way to move the highlight from one item to another before opening or selecting it.

TIP

The best way to learn to use the 5-way is to experiment. Press the 5-way buttons, and as you do, follow the movement of the border around the screen. The behaviour of the 5-way varies slightly in each application.

NAVIGATING AROUND THE SCREEN

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MOVING AROUND ON YOUR PALM®TREO™ 500V SMARTPHONE

The highlight can take one of two forms, depending on what is highlighted:

• Border: This rectangular border

highlights items such as a text-entry field, a check box, an option, or a web link.

• Light text on a dark background: This

highlights items such as a phone number, an email address, or an item in a menu or a list.

After highlighting an item with the 5-way, select or activate it by pressing Centre .

CHAPTER

NAVIGATING AROUND THE SCREEN

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MOVING AROUND ON YOUR PALM®TREO™ 500V SMARTPHONE

Left softkey

Right softkey

Left so ftkey activates this command

Right softkey activates this command

CHAPTER

Using the softkeys

The left and right softkeys give you quick access to tasks that you can do on the current screen, so the softkey items vary from application to application and from screen to screen. Look on the screen directly above the softkey to see the action that it takes in the current context. In some contexts, these keys may do nothing at all. In most cases the right softkey opens the menu, and the left softkey activates a specific command, such as New or Done. Remember that softkey functions vary from screen to screen, so be sure to check the onscreen label before pressing the softkeys.

Selecting menu items

In many applications, a menu provides access to additional features. The menu is hidden until you press Menu (right softkey). To get the most out of your smartphone, it’s a good idea to familiarise yourself with the additional features available through the menu in various applications.

1 Press Menu (right softkey) to

display an application’s menu.

NAVIGATING AROUND THE SCREEN

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MOVING AROUND ON YOUR PALM®TREO™ 500V SMARTPHONE

CHAPTER

2 Press Up or Down to highlight a

menu item.

3 If an arrow appears at the top or bottom

of the displayed menu items, press Up or Down to view additional items.

4 If an arrow appears next to a menu

item, press Centre or Right to display additional options for that item, and then press Up or Down to highlight a menu item. To return to the original menu without making a selection, press Left .

5 Press Centre to select the menu

item, or press Left or Menu (right softkey) to close the menu and cancel your selection.

DID YOU KNOW

items by pressing a key on the keyboard. To quickly access a menu item, press Menu (right softkey) followed by the underlined letter in the menu item’s name.

You can select most menu

Selecting options in a list

If a rectangle appears around a field and the field contains both a right- and a left-pointing arrow, a list is available. On most screens, the rectangle does not appear until you navigate to the field using the 5-way.

NAVIGATING AROUND THE SCREEN

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MOVING AROUND ON YOUR PALM®TREO™ 500V SMARTPHONE

Arrows indicate a list

Press Centre to display list

CHAPTER

To select from a list, do any of the following:

• Use the 5-way to highlight the field, and

then press Centre to display the items in the list. Press Up or Down to highlight the item you want, and then press Centre to make your selection.

TIP

Fields that display a right arrow only do not contain list items. These are either text-entry fields (see Using text-entry fields selection fields (for example, the Attendees field in Calendar or the Categories field in Contacts or Tasks). In a selection field, press

Centre or Right to view additional options.

NOTE A list is available for the Subject

), or

field in Calendar and Tasks, even though this field does not display arrows.

Lists are different from the menus described earlier in this section.

NAVIGATING AROUND THE SCREEN

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MOVING AROUND ON YOUR PALM®TREO™ 500V SMARTPHONE

Left

softkey

Right softkey

Phone/Send

Home

End

Back

Backspace

Option

Shift

Space

Return

Alt

• With the field highlighted, press

Right or Left to scroll through the options until the one you want appears. This works with all list fields except the Subject field in Calendar and Tasks. In that field, you can press Centre to display list items.

Using the keyboard

CHAPTER

USING THE KEYBOARD

Page 34

MOVING AROUND ON YOUR PALM®TREO™ 500V SMARTPHONE

CHAPTER

Use the keyboard to enter text and other symbols in many applications on your smartphone, as well as to dial phone numbers (see Using your Home screen

NOTE Depending on your region, your

keyboard layout may be different from the one shown above.

Understanding the keyboard backlight

Your smartphone includes a keyboard backlight for low light conditions. The keyboard backlight activates automatically when the screen turns on. The backlight turns off automatically when the screen turns off or when you are on a call or playing music in the background for longer than the time specified in Backlight Settings. You can set different time intervals depending on whether the smartphone is operating on battery power or is connected to an external power source. The backlight also turns off when an application’s power-saving features turn it off.

TIP

You can change the backlight shut-off

interval. Press Home, press Start (left softkey), navigate to the My Settings content list, and then press All Settings (right softkey). Select More, and then select Power

Management. Use the two Backlight time out on... lists to specify how long the

backlight stays on.

Using text-entry fields

In applications such as Contacts, Calendar, and Tasks, text-entry fields are designated by a rectangle around the field. On most screens, the rectangle does not appear until you navigate to the field using the 5-way. To enter text in a field, highlight the field and use the keyboard to enter text.

Some text-entry fields—for example, the Street field in Contacts or the Notes field in Contacts, Calendar, or Tasks—display a right-pointing arrow. In these fields, press Centre or Right to open a text-entry screen that allows you to enter more than one line of text.

USING THE KEYBOARD

Page 35

MOVING AROUND ON YOUR PALM®TREO™ 500V SMARTPHONE

The address and subject lines in an email, text, or multimedia message you compose, as well as the message body, are also text-entry fields.

TIP

Some fields that display a right arrow—for example, the Attendees field in Calendar or the Categories field in Contacts or Tasks—are selection fields, not text-entry fields. In a selection field, press Centre or Right to view additional options.

TIP

If a field displays both a right and a left arrow, it is not a text-entry field. Instead, it is a field for which a list is available (see S options in a list).

electing

Entering lowercase and uppercase letters

By default, the first letter of each sentence or field is capitalised and the remaining text you enter is lowercase. In some cases, the initial capital letter does not appear until after you finish typing the first word and press Space or Enter .

To enter other uppercase letters, do one of the following:

• Press Shift and enter a letter. You

don’t need to press and hold Shift while entering a letter.

• Press Shift twice to turn on Caps

Lock, and then enter a series of letters. When Caps Lock is on, this symbol appears at the bottom of the screen:

. To turn off Caps Lock, press Shift again.

Entering numbers, punctuation, and symbols

Numbers, punctuation, and symbols appear above the letters on the keys. To enter these characters, do one of the following:

• Press Option , and then press the

key of the desired character. You don’t need to hold Option while pressing the key.

• Press Option twice to turn on

Option Lock, and then press the desired keys to enter a series of characters. When Option Lock is on, this symbol appears at the bottom of the screen:

. To turn off Option Lock, press

Option again.

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USING THE KEYBOARD

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MOVING AROUND ON YOUR PALM®TREO™ 500V SMARTPHONE

CHAPTER

Entering other symbols and accented characters

You can enter symbols and accented characters that don't appear on the keys by using the alternative character list.

1 Press Alt to display the alternative

character list.

2 Press Prev (left softkey) or

Next (right softkey) to scroll

through the alternative character screens.

3 When the character you want appears

on the screen, use the 5-way to highlight the character.

4 Press Centre to insert the character.

TIP

To quickly view the most commonly used

accented characters, press Alt and then press

Prev (left softkey).

Entering passwords

You can’t see your password as you enter it, so be careful. Be sure Caps Lock and Option Lock are not on unless you need them. For info on how to enter characters, see Entering lowercase and uppercase letters and Entering numbers, punctuation, and symbols.

Opening and closing applications

You can open applications in one of the following ways:

Recent Programs content list: Contains the ten programs you used most recently.

Other content lists: Contain groups of related items to give you fast access to frequently used applications.

Keyboard shortcuts: Open applications with just two key presses.

Main Menu: Gives you full access to all applications and files on your smartphone.

OPENING AND CLOSING APPLICATIONS

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MOVING AROUND ON YOUR PALM®TREO™ 500V SMARTPHONE

Your smartphone can run multiple apps at the same time, so when you finish using one, just open the next one you want to use.

Using the Recent Programs content list

1 Press Home , and then press

Start (left softkey). The Recent

Programs content list is displayed.

2 Press Up or Down to highlight

the desired application.

3 Press Centre to open the app.

Using other content lists

Other content lists contain a mix of applications, files, and features. If you select a file or feature from a content list, it opens in the related application on your smartphone. For example, selecting a

picture opens the Pictures & Videos app, while selecting the “Add a Favourite” feature opens Contacts.

NOTE The content list icons and entries

may vary according to your network operator.

1 Press Home , and then press

Start (left softkey).

2 Press Right or Left to navigate to

the content list containing the application, file, or feature you want.

3 Press Up or Down to highlight

the desired item.

4 Press Centre to open the item in

the appropriate application.

CHAPTER

OPENING AND CLOSING APPLICATIONS

Page 38

MOVING AROUND ON YOUR PALM®TREO™ 500V SMARTPHONE

CHAPTER

Using keyboard shortcuts

Home + Right : Opens the Message Centre content list.

Home + Left : Opens the live!

content list.

TIP

You can create additional keyboard shortcuts to quickly open apps (see Creating keyboard shortcuts).

Using the Main Menu

DID YOU KNOW

or multimedia message alert, pressing Home + Centre opens the message. If you have a new voicemail message alert, pressing Home + Centre dials your voicemail number.

TIP

To view all available applications, select

Applications.

TIP

When you open a category from the Main Menu, items appear in a list with a letter to the left of each item. To open an item, either select it with the 5-way or press the letter on the keyboard.

If you have a new email, text,

1 Press Home , and then press

Centre .

Closing applications

You can have several applications open at once, so you don’t need to exit an application to open another one. In most cases, applications close automatically when available memory is low, but you can also close applications manually.

NOTE If you press Back to leave an

2 Navigate to the category or item you

want and press Centre . You may need to navigate through one or more levels of folders to get to the item you

application, the current application continues to run in the background. Manually closing applications helps free up memory.

want.

OPENING AND CLOSING APPLICATIONS

Page 39

MOVING AROUND ON YOUR PALM®TREO™ 500V SMARTPHONE

Call and connection

status icons

1 Press Home , and then press

Centre .

2 Select Applications , and then

select Organiser & Tools .

3 Press More (left softkey) and

select Ta s k M a na g er .

4 Do one of the following:

Close a single application: Highlight

the application you want and press

Close (left softkey).

Close all open applications: Press Menu (right softkey) and select Close All.

Using your Home screen

From your Home screen you can quickly see your call and connection status and access all of your applications.

To access your Home screen, press

Home .

TIP

You can also open the Home screen by

pressing End, unless you are on a call. If you are on a call, pressing End hangs up the call.

• Title bar and status icons: See What

are all those icons? to learn about the icons that appear in this area.

CHAPTER

USING YOUR HOME SCREEN

Page 40

MOVING AROUND ON YOUR PALM®TREO™ 500V SMARTPHONE

CHAPTER

• Start (left softkey): Press this

key to open the content lists (see Using the Recent Programs content list and Using other content lists

• live! (right softkey): Press this

TIP

You can select a picture for your Home screen background and select which items appear in the Home screen. See Home s settings for details.

creen

key to open your smartphone’s web browser to the Vodafone live! website.

USING YOUR HOME SCREEN

Page 41

CHAPTER

Your phone

The phone is your home base for making and receiving calls.

You can creatively manage multiple calls, such as swapping between calls and creating conference calls. You can also access voicemail or talk using a wired or wireless headset.

Benefits

• Stay in touch—you choose how

• Work in other applications when

on a call

• Add contact numbers to your

Favourite Contacts content list for quick access

Page 42

In this chapter

Turning your Palm® Tre o™ 500v smartphone on/off . . . . . . . . . . . . . 43

Making calls from the Home screen . . . . . . . . . . . . . . . . . . . . . . . . 45

Other ways of making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

What can I do during a call? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Working with called numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Creating speed dials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using a phone headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Customising phone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Using the SIM toolkit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

What are all those icons? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Page 43

YOUR PHONE

Turning your Palm® Tr e o

™

500v

smartphone on/off

The term smartphone refers to the device and its physical aspects. The term phone refers to the wireless feature of your Palm

™

Tr eo

500v smartphone that enables you to connect to your network operator’s network so that you can make and receive calls and send and receive data.

The phone and your smartphone can be turned off and on separately. This means you can turn on your smartphone to use just the organiser features without turning on the phone.

Turning your phone off

When you turn the phone off, you can still use the Microsoft Office apps and all the organiser features of your smartphone.

1 Press Power and select Wireless

Manager.

2 Select Phone.

3 Press Done (left softkey).

When your phone is off, the phone-off icon appears at the top of the screen and Phone Off appears in the upper-left of the screen. Your phone is not connected to any mobile network. Although you can no longer use the phone, you can still use Microsoft Office apps and all the organiser features of your smartphone.

CHAPTER

TURNING YOUR PALM

TREO™ 500V SMARTPHONE ON/OFF

Page 44

YOUR PHONE

CHAPTER

TIP

When you travel by plane, you need to turn off all radios on your smartphone, which include the phone and the Bluetooth technology feature. This is sometimes referred to as flight mode. To turn off all radios, press Power, select Wireless

Manager, and then select All.

TIP

You can also press Power and select Silent to quickly silence the ringer on your

phone.

wireless

Turning your phone on

When you turn on your phone, it connects to a mobile network so that you can make

When your smartphone locates a signal, your network operator’s name appears in the upper-left of the screen and the signal-strength icon appears at the top of the screen.

When you are inside a coverage area, the signal-strength icon has bars in it. If you’re outside a coverage area, the indicator light flashes red and no bars appear in the signal-strength icon.

Turning your smartphone on

• Press and hold Power until the

Palm

logo appears.

and receive phone calls and use other wireless services (if supported by the local network).

NOTE The first time you turn your

smartphone on (see Turning your smartphone on), the phone is on by default.

1 Press Power and select Wireless

Manager.

2 Select Phone.

3 Press Done (left softkey).

TIP

If battery power is extremely low, the screen does not turn on when you press and hold Power. If this happens, you need to charge the battery.

Turning your smartphone off

• Press and hold Power . When your

smartphone is off, the screen turns off. You cannot make phone calls or use any of the Microsoft Office apps or the organiser features on your smartphone.

TURNING YOUR PALM

TREO™ 500V SMARTPHONE ON/OFF

Page 45

YOUR PHONE

TIP

You can also turn your smartphone off by

pressing Power and selecting Power off.

Waking up the screen

After a designated period of inactivity, your smartphone screen turns off, even though your smartphone is still powered on. If the screen turns off, wake up the screen by pressing any key. If you press End , you automatically go to the Home screen after you wake up the screen. If you press any other key, the last screen you were using is displayed.

TIP

You can change the time interval for the

period of inactivity that takes place before the screen turns off. Press Home, press Start (left softkey), navigate to the My Settings content list, and then press All Settings (right softkey). Select More, and then select Power Management. Select the Display time out list and specify how many minutes the screen stays on during a period of inactivity.

Making calls from the Home screen

Your smartphone offers several ways to make phone calls from the Home screen.

Dialling from the Home screen

BEFORE YOU BEGIN Make sure your

phone is on and that you’re inside a coverage area (see Turning your phone on

1 Press Home .

2 Using the numbered keys (and the +,*,

and # keys, if needed) on the keyboard, enter a phone number.

CHAPTER

MAKING CALLS FROM THE HOME SCREEN

Page 46

YOUR PHONE

CHAPTER

DID YOU KNOW

enter +, *, or # without first pressing Option. You can also press P to pause. This makes it easy to respond to further dialling instructions.

When you're on a call, you can

3 Press Phone/Send to dial.

NOTE You do not need to press Option to

access the numbers on the keyboard. However, when dialling short numbers, the number may conflict with a contact name. If this occurs, press Option to avoid starting a contact lookup. For emergencies, you can dial your national emergency number (such as 999 or 112) without pressing Option first.

Dialling by contact name

You can look up contacts quickly by entering just a few letters of a contact’s name directly from your Home screen.

BEFORE YOU BEGIN

• Before you can dial a number by contact

name, you must create some contacts (see A

dding a contact,) or import them

by synchronising (see Synchronisi

information).

• Make sure your phone is on and that

you’re inside a coverage area (see Turning your phone on

1 Press Home .

2 Using the keyboard, begin entering one

of the following for the contact you

TIP

If you lock your smartphone and select Simple PIN as the password type, you can dial an emergency number by entering the number in the password field and pressing Phone/Send. You do not need to press Option before entering the number. However, if you select Strong alphanumeric as the password type, you must first press Option twice before entering the number in the password field. See Locking your smartphone

want to call:

• First name (JOH for John)

MAKING CALLS FROM THE HOME SCREEN

Page 47

YOUR PHONE

Phone number codes

• Last name (SMI for Smith)

• First initial, a space, and then last

initial (J S for John Smith)

• A few letters of the first name, a

space, and then a few letters of the last name (JOH SMI for John Smith)

For example, entering SM finds both Smilla Anderson and John Smith. Entering SM AN finds only Smilla Anderson.

TIP

You can type letters from the last name first; for example, typing “S J” or “Smi Joh” also finds “John Smith.”

DID YOU KNOW

several features that make it easy to find the contact you want, even if you are not sure of the exact name: 1) Search results include name variations, such as “David” for “Dave.”

2) The search function inserts a space before the last letter typed if it cannot find a match. So if entering “Davidm” returns no results, the search function automatically tries to search for “David M.” 3) Search results include soundalike entries, so entering “Dwayne” also returns results for “Duane.”

The search function offers

To delete letters when correcting a misspelled name, press Backspace .

3 Each matching contact is displayed with

a code for the type of number you last entered for that contact: “w” for work, “m” for mobile, and so on.

DID YOU KNOW

example, “E”—that corresponds to a number key, both the number and any matching contact names appear on the screen. The onscreen numbers do not affect the process for dialling by contact name.

If you enter a letter—for

If the name you want is displayed with the correct phone number code, highlight the name and press Phone/Send to dial the number.

If you want to dial a different number for a displayed contact, select the contact name, select the number to dial, and then press Phone/Send .

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Dialling with a speed dial

BEFORE YOU BEGIN

• Create some speed dials. See Creating

contact name you want to call, and then press Phone/Send to dial.

speed dials.

• Make sure your phone is on and that

you’re inside a coverage area (see Turning your phone on

You can make a call using a speed dial you have assigned to a contact’s phone number.

1 Press Home .

2 Press and hold the key or keys that you

assigned as a speed dial to the contact

TIP

You can manage information about a recently called number in several ways (see Working with called numbers

number you want to call. If you have assigned a two-digit speed dial to this number, press the first key and then press and hold the second key.

Redialling a recently called number

To dial the last number you called: Press Home , and then press Phone/Send

twice.

To select from your most recently

Other ways of making calls

Your smartphone offers several ways to make phone calls other than from the Home screen. Try them all and you’ll discover which methods you prefer.

dialled numbers: Press Home ,press Phone/Send , highlight the number or

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Dialling by company name

BEFORE YOU BEGIN Make sure your

phone is on and that you’re inside a coverage area (see Turning your phone on

1 Press Home , and then press Start

(left softkey)

2 Navigate to the Favourite Contacts

content list and press All Contacts

(right softkey).

3 Press Menu (right softkey) and

select View By > Company.

4 Press Phone/Send to go to your

Home screen.

5 Using the keyboard, begin entering the

first few letters of the company name.

6 Select the number you want to dial.

7 Press Phone/Send to dial.

Dialling from a message

Your smartphone recognises most phone numbers that appear in text, email, or multimedia messages.

1 Use the 5-way to highlight the phone

number you want to dial in the message.

2 Press Phone/Send to dial.

TIP

If the message includes the name of a

contact whose contact entry contains a phone

number, you can also highlight the contact name and press Phone/Send to dial the associated number.

TIP

Highlight a name or phone number in a

message and press Centre to create a new contact containing the highlighted information or edit an existing contact to include the highlighted information.

Receiving calls

To answer calls, your phone must be on. This is different from having only your smartphone turned on (see Turning your phone on). When your phone is off, your calls go to voicemail.

TIP

See a picture of the person calling you! Learn how to assign a caller ID picture in A

dding a contact.

If music is playing when a call arrives, the smartphone rings softly. You can answer

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Voicemail icon

CHAPTER

the phone as you normally would. The audio pauses during your call.

To answer a call, do one of the following:

• Press Phone/Send .

• Press Answer (left softkey).

• If a headset is attached, press the

To ignore a call and send it to voicemail, select Ignore (right softkey) or press End .

Using voicemail

Setting up voicemail

1 Press Home

2 Press and hold 1 on the keyboard to dial

3 Follow the voice prompts to set up your

headset button.

your network operator’s voicemail system.

voicemail.

Retrieving voicemail messages from the Home screen

When you have unretrieved voicemail messages, a Voicemail icon appears at the top of your screen.

1 Press Home

2 Press and hold 1 on the keyboard to dial

your network operator’s voicemail system.

3 Enter your voicemail password using

the keyboard.

4 Follow the voice prompts to listen to

your messages.

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Caller’s name and/or number

What can I do during a call?

Your smartphone offers many advanced telephone features, including call waiting, six-way conferencing, and call forwarding. These features depend on your service plan. Contact your network operator for more information.

When you make or receive a call, the call info appears on your Home screen.

During a call, you can do any of the following:

Navigate around the Home screen: Use Up and Down to move around or highlight items.

Put the call on hold: Press Menu

(right softkey) and select Hold. To take the call off hold, press Unhold (left softkey).

Mute the microphone so you can’t be heard: Press Mute (left softkey). To

turn the microphone back on, press

Unmute (left softkey).

DID YOU KNOW

(shown above) must be displayed if you want to place a call on hold or mute a call. If the “Connected” screen is not displayed, press

Back until it appears.

The “Connected” screen

Use the built-in speakerphone: Press Menu (right softkey) and select Speakerphone On. To turn the

speakerphone off, press Menu (right softkey) and select Speakerphone Off.

DID YOU KNOW

screen dims to conserve battery power. Press any key except End to light up the screen.

DID YOU KNOW

messages during a call. This is a great way to stay connected with colleagues during a long call.

When you are on a call, the

You can send and receive text

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Ending a call

Do one of the following:

• Press End .

• Press the headset button (if a headset is

attached and has a button on it). Some headsets do not have a button.

Switching applications during an active call

You can use many other applications on your smartphone, including the organiser and text message features, while holding a phone conversation. You cannot, however, make some data connections during an active call while connected to a GPRS network. If you’re connected to a GPRS network, you cannot browse the web or send and receive email or multimedia messages while on a voice call. If you’re

From any application, press Home to return to your Home screen.

Saving phone numbers

After you hang up a call, you can add the number of the person you were talking with to Contacts if it's not already in your list. If an incoming call uses caller ID blocking, you cannot save the number.

1 After you hang up the call, press

Save (left softkey).

2 Do one of the following:

Create a new contact: Select <New Contact>.

Add this number to an existing contact: Select the contact name.

Decline adding the number: Press Cancel (right softkey).

connected to a UMTS (3G) network, you can perform simultaneous voice and data functions. How can you tell which kind of network you’re connected to? See W

hat

are all those icons?

To open an application, see Opening and closing applications.

TIP

You can also save contact info from email

messages.

If you don’t add a number right away, follow these steps to add it later:

1 Press Home ,and then press

Phone/Send .

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2 Highlight the number you want to save.

3 Press Save (left softkey).

4 Do one of the following:

Create a new contact: Select <New Contact>.

Add this number to an existing contact: Select the contact name.

Decline adding the number: Press Cancel (right softkey).

Making a second call

You can make a second call while your first call is still active:

1 Place your first call on hold by pressing

Menu (right softkey) and selecting Hold.

2 Dial a second number using any of the

methods described in Making calls from the Home screen.

When two calls are active, your Home screen includes two call status sections, each representing one of the calls.

Answering a second call (call waiting)

When you’re on a call and you receive a second call, the call waiting notification appears if you have chosen to be notified (see Setting call waiting notification

). You

can do any of the following:

Send the new call to voicemail: Press Ignore (right softkey).

Place the current call on hold and answer the new call: Press Answer

(left softkey) or Phone/Send . After you answer the call:

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IMPORTANT You can join up to 5 calls into

a 6-way conference call. The number of calls you can join in conference depends on your service plan. Additional charges may apply, and minutes in your mobile account may be deducted for each call. Please contact your network operator for more information.

• Press Swap (left softkey) to

move between callers by placing the current active call on hold and talking on the other line.

• Make the calls a conference call. See

Making a conference call

BEFORE YOU BEGIN Not all service plans

1 Answer a second call (see Answering a

second call (call waiting)), or put the first call on hold and make a second call (see M

aking a second call).

2 Press Menu (right softkey) and

select Conference. This joins the two calls with you in a conference.

support the conference call feature. Even if your home network supports conference calling, the feature may not be supported if you are roaming. If you experience problems, check with your network operator to confirm that your service plan includes conference calling. If you are roaming, try a test call to see if conference calling is supported.

3 (Optional) Do one or more of the

following:

• Make or answer more calls and join

them into the conference call. The

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number of calls you can join in conference depends on your service plan.

• Extract a caller from the conference

call to talk with them privately by pressing Menu (right softkey), selecting Private, and then selecting the phone number. The extracted call becomes the active call. To return that call to the conference, press

Menu (right softkey) and select Conference.

• Swap between the conference call

and the private call by pressing

Swap (left softkey).

4 When you’re done, do one of the

following:

• If you have extracted a call, press

End twice to hang up all calls or

press End once to hang up just the

active call.

• If you have not extracted a call, press

End once to hang up all calls.

Forwarding calls

You can forward calls to another phone number. Please check with your network operator about availability and pricing of forwarded calls; additional charges may apply.

When all calls are forwarded, the call forwarding icon appears in the title bar.

BEFORE YOU BEGIN Make sure your

phone is on and that you’re inside a coverage area (see Turning your phone on

1 Press Home , and then press

Start (left softkey).

2 Navigate to the My Settings content

list and press All Settings (right softkey).

3 Select Phone, and then select Call

Forwarding.

4 Select when you want calls to be

forwarded. Select Unconditional if you want all calls to be forwarded. Some of

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the settings may already be set by your network operator to send your calls to voicemail.

Working with recently called numbers

1 Press Home , and then press

Phone/Send .

5 Press Done (left softkey).

TIP

To turn off call forwarding, press Menu

(right softkey) and select Disable All.

Working with called numbers

You can redial a number you’ve recently called (see R number). You can also view call details, send a text message to a number, save the number to your contact list, and more.

edialling a recently called

DID YOU KNOW

outgoing calls are designated by a right-pointing green arrow, and incoming calls are designated by a left-pointing yellow arrow. Missed calls are designated by a red exclamation point.

TIP

To filter the calls shown on the recent call

list, press Menu (right softkey), select View, and then select the option you want.

2 Highlight the number you want and do

one or more of the following:

Save the phone number to a contact: See Saving phone numbers

Send a text message to the number:

On the recent calls list,

Press Menu (right softkey) and

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select Send Text Message. Enter the message text and press Send (left softkey).

View more details about the number:

Press Menu (right softkey) and select Open Call. The first entry shows the length of your last call with this number. Use the other entries to call the number or send a text message.

3 With the call open, do either of the

following:

View all calls with this number: Press Menu (right softkey) and select View All Calls. All calls with this

number are shown, including their duration.

Delete the call from the recent calls list: Press Menu (right softkey)

and select Delete Call. Press Ye s (left softkey) to confirm the deletion.

Viewing all of your calls

Your Call History list contains the numbers for all incoming and outgoing calls.

1 Press Home , and then press

Centre .

2 Select Calls .

DID YOU KNOW

outgoing calls are designated by a right-pointing green arrow, and incoming calls are designated by a left-pointing yellow arrow. Missed calls are designated by a red exclamation point.

On the Call History list,

3 Highlight a number and do one or more

of the following:

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Save the phone number to a contact:

Press Save (left softkey) and refer to Saving phone numbers

Open the contact associated with the phone number: Press Menu (right softkey) and select Find Contact.

Send a text message to the number:

Press Menu (right softkey) and select Send Text Message. Enter the message text and press Send (left softkey).

Delete the number from the list: Press Menu (right softkey) and select Delete. Press Ye s (left softkey) to confirm the deletion.

Delete the entire Call History list: Press Menu (right softkey) and select Delete List. Press Ye s (left softkey) to confirm the deletion.

TIP

To filter the calls shown on the Call History

list, press Menu (right softkey), select Filter, and then the type of calls you want to view.

Send an email message to the contact associated with the number:

Press Menu (right softkey) and select Email. Enter the message text

Creating speed dials

and press Send (left softkey).

View timers for the most recent call, all calls, and more with this number:

Press Menu (right softkey) and select View Timers.

You can assign a speed dial to any contact phone number. You can create up to 99 speed dials.

BEFORE YOU BEGIN Before you can

assign a speed dial to a contact phone

TIP

To reset call timers to zero for this

number, press Menu (right softkey) and select Reset Timers. Press Yes (left softkey) to confirm that you want to reset all timers.

number, you must create some contacts (see A

dding a contact) or import them by

synchronizing (see Synchronisi

information).

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1 Press Home , and then press Start

(left softkey).

2 Navigate to the Favourite Contacts

content list and press All Contacts

(right softkey).

3 Select the contact to whom you want to

assign a speed dial.

4 Highlight the phone number to which

you want to assign a speed dial.

5 Press Menu (right softkey) and

select Add to Speed Dial.

6 If you want to change the name for this

speed dial, select the Name list and enter a new name.

7 Select the Keypad assignment list, and

then select the speed dial you want to assign to this phone number.

DID YOU KNOW

already assigned as a speed dial to a different phone number, you receive an alert asking if you want to replace the existing assignment with the new one.

DID YOU KNOW

entering the + symbol in a phone number, and the number 1 is reserved for dialing your voicemail system. You cannot assign either of these numbers as a speed dial.

TIP

You can also create speed dials to quickly open applications (see Creating keyboard shortcuts).

If you select a number that is

The number 0 is reserved for

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Microphone

Speakers

Headset button

CHAPTER

Using a phone headset

You can connect a phone headset for hands-free operation. You can use either the headset that came with your smartphone or a compatible third-party headset.

Using a wired headset

IMPORTANT If driving while using a

smartphone is permitted where you are and you need to make a call, we recommend using a phone headset or a hands-free car kit (sold separately). If you must use the wired headset while driving, place a speaker in only one ear. Leave the other ear free to hear outside noises. Make such a call only if it is legal to do so and you can do so safely.

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The headset button is context-sensitive, and it performs various actions based on the situation. You can press the headset button to perform tasks such as the following:

• Answer an incoming call

• Respond to call waiting

• Hang up a single active call or all calls on

a conference call if there is no extracted call

• Swap between calls if there is one

active call and one call on hold

NOTE Your smartphone works with

headsets that have a 2.5mm, 3-pin connector (look for three dark bands on the plug). When in doubt, ask the third-party headset manufacturer if the product is compatible with your smartphone. If you hear a headset buzz or poor microphone performance, your headset may be incompatible with your smartphone.

Connecting to a Bluetooth

hands-free

device

Your smartphone is also compatible with many headsets and car kits (sold

separately) enabled with Bluetooth

wireless technology version 2.0 or earlier.

For a list of compatible hands-free devices with Bluetooth wireless technology, go to go.palm.com/treo500v/

After you set up a connection with a Bluetooth headset or hands-free car kit, you can communicate with that device whenever it is within range and the Bluetooth feature on your smartphone is turned on. The range varies greatly, depending on environmental factors. The maximum is about 9 metres.

DID YOU KNOW

Bluetooth headset and a car kit, the one you connected to your smartphone last becomes the active device.

If you have both a compatible

1 If necessary, prepare the other device,

such as a headset, to accept a new connection. Check the device’s documentation for details. Be sure to find out if the device has a predefined passkey that you need to enter on your smartphone in step 9.

2 Press Home , and then press

Start (left softkey).

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3 Navigate to the My Settings content

list, highlight Bluetooth, and then press Tu r n On (left softkey).

4 Select Bluetooth, and then select Add

new device.

softkey). You do not need to press

Option before entering digits

IMPORTANT Some hands-free devices

have a predefined passkey. If your hands-free device has a predefined passkey, you can find it in the documentation for that device. Other devices provide a screen where you enter a passkey that you make up. In either case, you must use the same passkey on both your smartphone and your hands-free device. We recommend that you use a passkey of 16 digits, where possible, to

5 Wait for your smartphone to search for

devices and to display the device list.

improve the security of your smartphone. The longer the passkey, the more difficult it is for the passkey to be deciphered.

DID YOU KNOW

Home screen indicates the status of the Bluetooth feature. See T icon for details.

The Bluetooth icon on your

he Bluetooth status

8 If the passkey is not predefined, enter

6 Select the device you want to connect

to and press Next (left softkey).

7 Enter a passkey between 1 and 16

the same passkey on the other Bluetooth device.

9 Press OK (left softkey).

digits long and press Next (left

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You can now communicate with this device whenever it is within range and the Bluetooth feature on your smartphone is turned on. The range varies greatly, depending on environmental factors. The maximum is about 9 metres.

Using a Bluetooth hands-free device

To learn how to set up and connect to Bluetooth devices, see Connecting to a Bluetooth® hands-free device.

Here are tips for working with a Bluetooth hands-free device:

• To transfer a call from the handset to a

Bluetooth hands-free device during a call, press Menu (right softkey) and select Connect Bluetooth. To transfer the call back to the headset, press Menu (right softkey) and select Cancel Bluetooth.

• To transfer a call from a wired headset

to a Bluetooth headset or car kit that is within range and with which you’ve previously set up a partnership (Bluetooth headset or car kit required, sold separately), unplug the wired

headset and press the button on the Bluetooth headset or car kit.

DID YOU KNOW

hands-free device and it is within range, your smartphone routes all calls to the hands-free device instead of to the earpiece on your smartphone. Bluetooth range is up to 9 metres in optimum environmental conditions.

TIP

To find out how to transfer your contacts from your smartphone to your car kit, go to go.palm.com/treo500v/

If you’re using a Bluetooth

Customising phone settings

Selecting ringtones and alert sounds

You can set tones for incoming phone calls, notifications, and voicemail messages. You can download MP3, MIDI, AMR, WAV, and WMA ringtones directly to your smartphone (see D and images from a web page). You can also download ringtones to your computer and then email them to your phone.

ownloading files

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Volu me

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BEFORE YOU BEGIN If you want to use a

downloaded or emailed ring tone, make sure it has been saved or copied to the My Ringtones folder on your smartphone (see Finding informatio

n).

1 Press Home , and then press

Start (left softkey).

2 Navigate to the My Settings content

list and press All Settings (right softkey).

3 Select Sounds.

TIP

Select Vibrate to have your smartphone

vibrate when a call arrives (see S sound profile).

electing a

New voice message: Sets the sound when you receive a new voicemail message.

5 (Optional) To preview the selected

sound, press Menu (right softkey) and select Play.

6 Press Done (left softkey).

TIP

You can also set sounds for messaging notifications, calendar reminders, and other events (see S

electing Sounds & Notifications).

Adjusting call and ringer volume

4 Select one or more of the following

lists, and then press Right or Left to make your selection:

Ring tone: Sets the ring sound for incoming calls.

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When the phone is ringing, press Vo lu me (on the side of your smartphone) to adjust the ring volume.

While a call is in progress, press Vol um e to adjust the call volume.

Assigning a caller ID ringtone

1 Press Home , and then press Start

(left softkey).

2 Navigate to the Favourite Contacts

content list and press All Contacts

(right softkey).

3 Highlight the contact’s name.

4 Press Menu (right softkey) and

select Edit.

5 Select the Custom ring tone list, and

then select a tone for this contact entry.

6 Press Done (left softkey).

Automatically answering calls

You can set your smartphone to automatically answer calls when you are using a hands-free device.

NOTE Automatic answering is not

available when the sound profile is set to Silent (see S

electing a sound profile).

1 Press Home , and then press

Start (left softkey).

2 Navigate to the My Settings content

list and press All Settings (right softkey).

3 Select Phone, and then select Auto

Answer.

4 Select an option for how quickly calls

are automatically answered when using a hands-free device.

5 Press Done (left softkey).

Blocking calls

You can block (bar) incoming or outgoing calls.

BEFORE YOU BEGIN You need to do the

following:

• Make sure that call barring is supported

by your service plan. Check with your network operator for more information.

• Get a call barring password from your

network operator.

• Make sure your phone is on and that

you’re inside a coverage area (see Turning your phone on

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1 Press Home , and then press

Start (left softkey).

2 Navigate to the My Settings content

list and press All Settings (right softkey).

3 Select Phone, and then select Call

Barring.

Int’l except to home: All outgoing

international calls are blocked except to the country where the phone is based.

Int’l calls: All outgoing international calls are blocked.

All calls: All outgoing calls are blocked.

6 Press Done (left softkey).

7 Enter a call barring password and press

Done (left softkey).

Setting call waiting notification

You can choose to be notified when you receive a call while you are on a call. If you set up call waiting, you can choose to

4 Select the Block incoming calls list,

and then select one of the options:

Off: No incoming calls are blocked.

When roaming: All incoming calls are

blocked when roaming.

All calls: All incoming calls are blocked.

5 Select the Block outgoing calls list and

then select one of the options:

Off: No outgoing calls are blocked.

accept the call or not. See Answering a second call (call waiting).

BEFORE YOU BEGIN Make sure your

phone is on and that you’re inside a coverage area (see Turning your phone on

1 Press Home , and then press

Start (left softkey).

2 Navigate to the My Settings content

list and press All Settings (right softkey).

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3 Select Phone, and then select Call

Waiting.

4 Check the box if you want to receive

call waiting notifications.

5 Press Done (left softkey).

Setting caller ID

You can set the option for who can see your number when you call them.

BEFORE YOU BEGIN Make sure your

phone is on and that you’re inside a coverage area (see Turning your phone on

1 Press Home , and then press

Start (left softkey).

2 Navigate to the My Settings content

list and press All Settings (right softkey).

3 Select Phone, and then select Caller

ID.

4 Select the appropriate option to provide

your caller ID to Everyone, No one, or Only my contacts.

5 Press Done (left softkey).

Enabling fixed dialling

Fixed dialling allows you to restrict your outgoing calls and messages to selected phone numbers included in your fixed

dialling list. After the service is activated, you can call and send messages only to the phone numbers from the list.

The list is protected by a PIN2 code. If you enter an incorrect PIN2 more times than allowed by your network operator, the SIM card locks. After the SIM card locks, you need the PUK2 (pin unblocking key) to

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unlock the SIM card. Contact your network operator for more information and your PIN2 and PUK2.

BEFORE YOU BEGIN

• Make sure your phone is on and that

you’re inside a coverage area (see Turning your phone on

• Get your PIN2 from your network

operator.

1 Press Home , and then press

Start (left softkey).

5 Check the Enable fixed dialling box

and press Done (left softkey).

6 Enter your PIN2 and press Done

(left softkey).

7 Press Menu (right softkey) to add,

delete, or edit the phone numbers in the list. The options to add or delete numbers appear only when fixed dialling has been enabled.

TIP

You can add or edit numbers only in the fixed dialling list. You cannot edit the names that appear.

2 Navigate to the My Settings content

list and press All Settings (right softkey).

3 Select Phone.

4 Select More, and then select Fixed

Dialling.

8 Press Done (left softkey).

TIP

If your network operator provides you with a new PIN2, you can easily change it on your smartphone. Press Home, press Start, and navigate to the My Settings content list. Press All Settings (right softkey), select

More, and then select Security. Select Change PIN2 and enter your new PIN2.

Manually selecting your wireless band

IMPORTANT The wireless band setting is

preset for optimum performance. Do not change this setting unless instructed to do

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so by a representative from your network operator.

BEFORE YOU BEGIN Make sure your

phone is on and that you’re inside a coverage area (see Turning your phone on

1 Press Home , and then press

Start (left softkey).

2 Navigate to the My Settings content

list and press All Settings (right softkey).

3 Select Phone.

4 Select More, and then select GSM/3G

Networks.

5 Select the Network list, and then select

one of the following:

Automa ti c: Automatically selects a network.

GSM: Connects only to GSM networks.

6 Press Done (left softkey).

7 If prompted, turn off your smartphone

(see Turning your smartphone off

Manually selecting your network settings

IMPORTANT The network settings are

preset for optimum performance. Do not change these settings unless instructed to do so by a representative from your network operator. The network settings options vary according to your wireless service provider.

BEFORE YOU BEGIN Make sure your

phone is on and that you’re inside a coverage area (see Turning your phone on

1 Press Home , and then press

Start (left softkey).

2 Navigate to the My Settings content

list and press All Settings (right softkey).

3 Select Phone.

4 Select More, and then select

Networks.

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Manual: Network connections are

manually made. If you are manually selecting a network, select a network from the list of available networks.

9 Press Done (left softkey).

Setting other call options

You can change your voicemail number,

5 To search for other available networks,

press Menu (right softkey), select Find a New Network, and then select an available network.

6 To switch to another network, press

Menu (right softkey), select Select a Network, and then select an

available network.

7 To change your preferred network,

enter a country or dialling code, and more.

1 Press Home , and then press

Start (left softkey).

2 Navigate to the My Settings content

list and press All Settings (right softkey).

3 Select Phone, and then select Call

Options.

select Preferred Networks, check the box next to the networks you want, and then select your order of preference.

8 From the Network selection list, select

an option:

Automa ti c: The network connection is automatically made.

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4 Select one or more of the following

options:

Any key answer: Check the box if you want to answer incoming calls by pressing any key.

Show SIM contacts: Check the box if you want contacts on your SIM card displayed when you do a contact lookup.

Voice mail number: Your network operator’s voicemail number is entered by default. Enter a new number only if your network operator changes its voicemail number.

Text messages service centre: The number for your network operator’s text message service centre is entered by default. Enter a new number only if your network operator changes its text message service centre number.

Country code: Enter a country code that you want to be dialled automatically when you enter a phone number. All numbers you dial are preceded by this code.

Dialling code: Enter any other dialling code, such as a “1,” that you want to be dialled automatically when you enter a phone number. All numbers you dial are preceded by this code.

5 Press Done (left softkey).

Using the SIM toolkit

The SIM toolkit is a set of small applications that are stored on your SIM card and enable you to do certain tasks. For example, using the SIM toolkit, you might be able to check your prepaid balance or call customer service.

IMPORTANT Not all network operators

offer the SIM toolkit on their SIM cards. For those network operators that do support the SIM toolkit, features vary by network operator. If your network operator does not support the SIM toolkit, you cannot open this application on your smartphone.

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BEFORE YOU BEGIN The name of the

SIM toolkit application varies depending on your network operator. Contact your network operator for the SIM toolkit application name.

1 Press Home , and then press

Centre .

2 Select Applications ., and then

select More.

3 Select the SIM toolkit application.

What are all those icons?

You can monitor the status of several items using icons at the top of your Home screen:

You missed an incoming call.

You have a voicemail message.

You have a new text, multimedia, or email message.

You have a new text message.

You have a new instant message.

No SIM card is inserted.

There is a problem reading the SIM card.

The ringer on your phone is off.

Your phone is on. The bars display the signal strength. The stronger the signal, the more bars that appear.

Your phone is on but there is no signal.

Your phone is on but you are in an area where there is no service, or the SIM card is locked and you have exceeded the number of tries permitted to unlock the SIM card (see L the SIM card).

Your phone is off.

ocking

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The SIM card is locked. You need to enter a PIN or a PUK to unlock the SIM card (see L

ocking

the SIM card).

A voice call is in progress.

A voice call is on hold.

All calls are being forwarded.

A data call is in progress.

The speakerphone is turned on.

You are in a roaming coverage area. Additional fees may apply for calls or data transmission.

Your phone is connected to a 3G UMTS network, but you are not actively transmitting data. You can still make or receive calls.

Your phone is on and a 3G UMTS data connection is active. You can make and receive calls and transmit data simultaneously.

You are in a roaming coverage area and your phone is connected to a 3G UMTS network, but you are not actively transmitting data. Additional fees may apply for calls or data transmission.

Your phone is connected to a GPRS network, but you are not actively transmitting data. You can still make or receive calls.

Your phone is on and a GPRS data connection is active. You can still make or receive calls, but the data transmission is automatically interrupted.

You are in a roaming coverage area and your phone is connected to a GPRS network, but you are not actively transmitting data. Additional fees may apply for calls or data transmission.

No battery is inserted into your smartphone.

Your smartphone’s battery is low.

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Your smartphone’s battery is being charged.

Your smartphone’s battery is fully charged.

Network operator name

Your phone is on. When you turn off your phone, Phone Off appears instead.

A synchronisation error occurred.

The vibrate profile is enabled.

The Bluetooth

wireless

Music files are playing from your smartphone through a connected Bluetooth headset.

Lowercase text entry is enabled.

Shift is enabled.

Caps Lock is enabled.

Option is enabled.

Option Lock is enabled.

You have an alert from Microsoft.

technology feature is turned on.

A call is in progress and your smartphone is connected to a Bluetooth headset or car kit.

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Synchronising information

Synchronising means that information that has been entered or updated in one place—your Palm

Tre o™ 500v smartphone, your computer, or your corporate server—is automatically updated in the other. There’s no need to enter information twice. Some types of synchronisation can happen on an automated schedule, so you don’t even have to think about it.

After you get into the habit of synchronising regularly, you’ll know what a powerful tool synchronisation is for transferring, updating, and backing up large amounts of information on your smartphone.

Benefits

• Quickly update information on your

computer, your corporate server, and your smartphone

• Protect your information

• Send photos and videos to your

smartphone from your desktop computer

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In this chapter

Synchronisation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

How do I synchronise?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

What can I synchronise? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Setting up wireless synchronisation. . . . . . . . . . . . . . . . . . . . . . . . . 81

Setting up your computer for synchronisation . . . . . . . . . . . . . . . . . 86

Synchronising using the sync cable . . . . . . . . . . . . . . . . . . . . . . . . . 92

Other ways to synchronise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Setting synchronisation options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

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SYNCHRONISING INFORMATION

Synchronisation overview

This chapter discusses using desktop sync software and other methods to synchronise your smartphone and your computer.

When you synchronise, info you enter on your smartphone, your computer, or your corporate server is automatically updated in the other location. There’s no need to enter the info twice. This is true whether you sync wirelessly with your company’s Exchange server using Microsoft Exchange ActiveSync (see Setting up wireless synchronisation) or with your computer using desktop synchronisation software (see S

etting up your computer for

synchronisation).

How do I synchronise?

There are a number of ways to make synchronisation occur. You may be able to synchronise wirelessly with an Exchange server, or you can install desktop sync software on your computer to synchronise in one of several ways. You can also maximise your sync options and sync with both an Exchange server and desktop sync software.

Synchronising wirelessly with the server

You can set up your smartphone to synchronise email and other information wirelessly with Microsoft Exchange Server 2003 or Exchange Server 2007 using Microsoft Exchange ActiveSync (see Setting up wireless synchronisation choose this method, synchronisation takes place automatically after setup. You do not need to install the software from the Windows Mobile Getting Started CD.

NOTE We recommend that you install the

desktop sync software from the CD even if

). If you

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you synchronise wirelessly with the server. You need the desktop sync software to synchronise pictures, videos, music files, and other info directly with your computer.

Synchronising with desktop sync software

BEFORE YOU BEGIN Install the software

from the Windows Mobile Getting Started

If you have a Windows XP computer: The desktop sync software is called ActiveSync

desktop software.

If you have a Windows Vista computer: The desktop sync software is called Windows Mobile Device Center. The sync application on your smartphone is called ActiveSync.

CD, which came with your smartphone. You must install this software even if you have already installed a previous version of desktop sync software. See Installing ActiveSync desktop software: Windows XP or Installing

Windows Mobile Device

Center: Windows Vista for instructions.

What can I synchronise?

If you have Microsoft Office Outlook® 2003 or later installed on your computer, by

After you install desktop sync software, you can synchronise in either of the following ways:

• By connecting your smartphone to your

computer using the sync cable (see Synchronisi

• By connecting your smartphone to your

computer using Bluetooth technology (see Synchronisi

ng using the sync cable)

wireless

ng over a

Bluetooth connection)

default, the following information is synchronised when you synchronise using either desktop sync software or Microsoft Exchange ActiveSync:

You can, however, customise sync settings to suit your needs and sync only some of these applications.

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TIP

If you don’t already have Outlook 2003 or later installed on your computer, you can install a trial version of Outlook 2007 from the Windows Mobile Getting Started CD. Insert the CD into your computer’s CD drive, select

Add Programs (Windows XP) or Bonus Software (Windows Vista), and then select

the link to download a trial version of Outlook 2007.

If you set up synchronisation with your computer using the desktop sync software, information in the Favourites application is synchronised by default as well. Synchronising Favourites gives you an easy way to get web favourites from

become available on your smartphone as well. Backup copies of any favourites that you add on the smartphone browser are also stored in the Mobile Favourites folder.

You can also change settings to synchronise Word, Excel, PowerPoint, and PDF files, as well as pictures, music, videos, and other types of files (see C

hanging which applications sync).

TIP

If you want to synchronise with a personal information manager (PIM) other than Microsoft Office Outlook, you must install a third-party solution. Contact the PIM’s vendor to learn if software is available for your smartphone.

the web browser on your computer into the web browser on your smartphone. Just add them to the folder called Mobile Favourites, which shows up in your computer's browser. When you sync, they

The following table lists the types of info you can synchronise and the methods to use.

Info type Method Where to learn more

Outlook Contacts, Calendar, Tasks

Desktop sync software (sync with computer) or Exchange ActiveSync (direct sync with server)

etting up your computer for

synchronisation or

Setting up wireless synchronisation

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Info type Method Where to learn more

Outlook Email Desktop sync software or

Exchange ActiveSync

Setting up your computer for synchronisation or

Setting up wireless synchronisation

Word , Exce l, PowerPoint, PDF files

Desktop sync software S

etting up your computer for

synchronisation

Synchronising your Microsoft Office files

Changing which applications sync

Music and video files

Desktop sync software and Windows Media Player

etting up your computer for

synchronisation

Changing which applications sync

Transferring media files to your smartphone

Pictures Windows XP: Desktop

sync software

Windows Vista: Desktop sync software and Windows Media Player

Outlook Notes Desktop sync software S

etting up your computer for

synchronisation

Changing which applications sync

Transferring media files to your smartphone (Windows Vista)

etting up your computer for

synchronisation

Changing which applications sync

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Info type Method Where to learn more

Files to be transferred to an expansion card

TIP

If you want to synchronise music and videos, you need to have Windows Media Player 10 or later installed on your computer. If you don’t already have Windows Media Player on your computer, you can download it from m

icrosoft.com.

Desktop sync software S

If you are using Exchange Server 2007 or Exchange Server 2003 that has been upgraded to Service Pack 2, you may be able to take advantage of the additional features of Microsoft Direct Push. Microsoft Direct Push is a two-way wireless delivery method that keeps your

etting up your computer for

synchronisation

Changing which applications sync

Outlook information always up-to-date and

Setting up wireless synchronisation

provides more efficient communication between the server and your smartphone. It includes features like Global Address List; Tasks Over The Air (OTA); and IP-based push updating of Calendar,

Does your company use Microsoft Outlook

Messaging, and Inbox (email).

as its email solution? Does your company also use Microsoft Exchange Server 2003 or 2007 as its email server? If so, you may be able to wirelessly synchronise the email and other Outlook info on your smartphone and the same info stored on the Exchange server using Microsoft Exchange ActiveSync.

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DID YOU KNOW

Because your desktop copy of Outlook also syncs with the server, whatever is synchronised to the server from your smartphone also shows up in Outlook; and whatever you enter or change in Outlook on your computer syncs to the server and then shows up on your smartphone.

DID YOU KNOW

You cannot synchronise email distribution lists wirelessly with the Exchange Server. However, you can search for a Global Address List in Contacts (see F

inding a contact in an online address book) and add it as a single entry in your contact list. This contact entry can then synchronise with the server.

TIP

If you are using Microsoft Exchange ActiveSync and you lose your smartphone, contact your IT department as soon as possible to have them deactivate access to the Exchange server from your smartphone.

BEFORE YOU BEGIN To synchronise

wirelessly, you need to set up an Exchange Server account. Work with your system administrator to gather the following info, and then follow the steps in this section to set up an account:

• Mail server address and domain name.

DID YOU KNOW

If you use Outlook Web Access (OWA) services, the mail server address is usually the same as your OWA address.

TIP

If you use hosted Exchange services, contact the host company to get the domain name.

• The username and password you use to

access your corporate mail server.

• Security connection: Does your server

use an encrypted (SSL) connection?

NOTE Even if you sync with an Exchange

server, we recommend that you install the desktop sync software as well, to take full advantage of your smartphone’s capabilities.

• Whether it is OK to store your corporate

email password on your smartphone. To maintain security, the administrator may require you not to store the password on your smartphone.

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TIP

If you installed ActiveSync desktop software on a Windows XP computer, you may have already set up your smartphone to synchronise wirelessly with the server. To check, press Home, press Centre on the 5-way, and then select Applications. Select

Organiser & Tools, and then select ActiveSync. Press Menu (right softkey). If

Configure Server appears instead of Add Server Source, wireless sync is already set up, and you can skip this procedure.

1 Press Home , and then press

Centre .

2 Select Applications , and then

select ActiveSync .

3 Press Menu (right softkey) and

select Add Server Source.

4 Enter the server address.

5 Check the This server requires an

encrypted (SSL) connection box if

your server uses an encrypted connection. In most cases, this box should be checked.

6 Press Next (right softkey).

7 Enter the username and password you

use to access your corporate mail server, and enter the Exchange server domain.

NOTE You can’t see your password as you

enter it, so be careful. Be sure Caps Lock and Option Lock are not on unless you need them. For info on how to enter characters, see Entering lowercase and uppercase letters and Entering numbers, punctuation, and symbols.

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TIP

The Exchange server settings are casesensitive. Be sure to enter uppercase and lowercase letters properly.

8 Check the Save password box.

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If you found out from your system administrator that it is not OK to store your password, don’t check the Save password box; you must synchronise manually (see Initiating a wireless sync manually

TIP

If you check this box and later change your Exchange password, you need to repeat the steps in this procedure and enter the new password. You cannot synchronise wirelessly until you update the password.

9 Press Next (right softkey) and

check the boxes for the types of information you want to synchronise with the Exchange server.

10 (Optional) Highlight an item, press

Menu (right softkey), and then

select Settings to change the synchronisation settings for that type of information. Settings are not available for all items.

TIP

To automatically download more of an

incoming email message than the default setting, select E-mail in step 10 and select a higher number from the Download size limit list. If you don’t increase this setting, you can manually download the rest of the message at your convenience.

11 Press Finish (left softkey).

Synchronisation with your Exchange server begins automatically. A status bar appears onscreen indicating sync progress.

You can set a schedule for synchronisation to take place anytime info is updated on either your smartphone or the server or at certain intervals (see Setting the synchronisation schedule), or allow synchronisation to take place only when you initiate it manually (see Initiating a wireless sync manually).

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Setting the synchronisation schedule

You can set a synchronisation schedule in either of the following situations:

If you use Microsoft Exchange Server 2007 or Microsoft Exchange Server 2003 with Service Pack 2: By default, wireless

sync takes place anytime info is updated on either your smartphone or the server using Microsoft Direct Push. To save battery life, however, you can set synchronisation to take place at intervals that you specify.

If you use Microsoft Exchange Server 2003 that is not upgraded to Service Pack 2: By default, wireless sync does not

take place automatically. Set a synchronisation schedule to have sync take place either anytime info is updated on your smartphone or the server, or at certain intervals.

1 Press Home , and then press

Centre .

2 Select Applications , and then

select ActiveSync .

3 Press Menu (right softkey) and

select Schedule.

4 Set any of the following options:

Peak ti mes: Sets the frequency for

high-traffic time periods such as when you are at work or when email volume is high.

Off-peak times: Sets the frequency for low-traffic time periods such as late at night.

Use above settings when roaming: Sets the frequency while you are roaming outside your network operator’s network. You should keep this box checked to ensure that wireless sync works properly.

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Send/receive when I click Send:

Specifies whether items are sent as soon as you select Send in the email application, or whether they are held until the next synchronisation.

5 Press Done (left softkey).

Initiating a wireless sync manually

If you want to control exactly when a wireless sync takes place, or if it is not OK to store your corporate email password on your smartphone, you can initiate synchronisation manually.

1 To set up manual sync, follow the

preceding procedure, Setting the synchronisation schedule. In the Peak times and Off-peak times lists, select

Manual.

2 To initiate a manual sync, press

Home , and then press Centre .

3 Select Applications , and then

select ActiveSync .

4 Press Sync (left softkey).

Setting up your computer for synchronisation

Even if you are synchronising email, contacts, calendar events, and tasks directly with Exchange Server 2003 or 2007, we recommend that you install the desktop sync software (accessible from a link on the Windows Mobile Getting Started CD) so that you can sync your smartphone directly with your computer. Why? Using the desktop sync software enables you to synchronise additional info such as pictures, videos, music files, Microsoft Office files, and notes. So you can create and work on files on your smartphone and then sync changes to your computer, where you then have a backed-up and up-to-date copy of important info.

Before you can synchronise, you need to install your desktop sync software and connect the USB sync cable to your computer. Even if you already have desktop sync software installed on your

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computer, you must install the software that you can download from the link on the Windows Mobile Getting Started CD that came with your smartphone.

System requirements

Your computer must meet the following minimum system requirements:

• Windows XP Service Pack 2 or

Windows Vista (later versions may also be supported)

• 32MB of available memory (RAM)

• 170MB of free hard disk space

• CD drive

• Available USB port

• USB sync cable (included with your

smartphone)

• Adobe Flash Player (required to run the

installation program)

TIP

If you do not have Adobe Flash Player on your computer, you can download it for free from a

dobe.com.

Installing ActiveSync desktop software: Windows XP

If you have a Windows XP computer, the desktop sync software is called ActiveSync desktop software. The Windows Mobile Getting Started CD recognises that you have a Windows XP computer and automatically directs you to install ActiveSync desktop software. On your smartphone, the sync application is also called ActiveSync.

BEFORE YOU BEGIN

• If you are installing the software on a

computer at work, make sure your company allows you to install new software. Contact your company’s IT department for help.

• Make sure your computer is connected

to the Internet so that you can download the software.

• Turn off any firewall settings on your

computer that can interfere with the synchronisation process. Contact your company’s IT department for help.

1 Close any applications that are currently

running on your computer, including those running in the background. Your

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computer must have all its resources available to install the software.

2 Insert the Windows Mobile Getting

Started CD into the CD drive on your computer.

3 Follow the installation instructions that

appear on both your computer and your smartphone.

During installation, you connect your smartphone to your computer and sync for the first time. Be sure to watch what’s happening on both your computer and your smartphone. For more info, see C

onnecting your smartphone to your computer and Synchronisa

tion: Overview.

Installing Windows Mobile Device Center: Windows Vista

If you have a Windows Vista computer, the desktop sync software is called Windows Mobile Device Center. The Windows Mobile Getting Started CD recognises that you have a Windows Vista computer and automatically directs you to install Windows Mobile Device Center. On your smartphone, the sync application is called ActiveSync.

BEFORE YOU BEGIN

• If you are installing the software on a

computer at work, make sure your company allows you to install new software. Contact your company’s IT department for help.

TIP

During software installation, you can select an option to synchronise email, contacts, calendar events, and tasks directly with Microsoft Exchange Server 2003 or

2007. If you choose this option, you are prompted to enter your mail server address and domain name and your Exchange Server account username and password.

• Make sure your computer is connected

to the Internet so that you can download the software.

• Turn off any firewall settings on your

computer that can interfere with the synchronisation process. Contact your company’s IT department for help.

1 Close any applications that are currently

running on your computer, including those running in the background. Your

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computer must have all its resources available to install the software.

2 Insert the Windows Mobile Getting

Started CD into the CD drive on your computer.

3 If prompted, click RunStart.exe.

4 Click Continue.

5 Select your language and click Next.

6 Select Setup and Installation.

7 Make sure the Windows Mobile

Device Center box is checked, and click Install.

8 Follow the installation instructions that

appear on both your computer and your smartphone.

During installation, you connect your smartphone to your computer and sync for the first time. Be sure to watch what’s happening on both your computer and your smartphone. For more info, see C

onnecting your smartphone to your computer and Synchronisa

tion: Overview.

Using the desktop sync software

After you install the desktop sync software, synchronisation happens

automatically anytime you connect your smartphone to your computer, as described in the next section. You can also open the desktop sync software window on your computer to perform the following tasks:

• Install applications from your computer

to your smartphone (see Installing applications from your computer) or to an expansion card inserted into the expansion card slot on your smartphone (see Installing applications onto an expansion card).

• Change which applications synchronise.

• In ActiveSync desktop software on a

Windows XP computer, enter settings to synchronise wirelessly with Microsoft Exchange Server 2003 or

2007.

DID YOU KNOW

applications synchronise (see C applications sync) and enter settings to synchronise wirelessly (see Setting up wireless synchronisation) in the ActiveSync app on your smartphone. Whether you enter changes on your smartphone or on your computer, the changes are transferred to the other location the next time you synchronise.

You can also change which

hanging which

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To open the desktop sync software, do one of the following:

Windows XP: To open the ActiveSync desktop software window, double-click the ActiveSync icon in the taskbar in the lower-right corner of your computer screen.

TIP

If the ActiveSync icon does not appear in

the taskbar, go to Start, navigate to

Programs, and then select Microsoft ActiveSync to open the ActiveSync window.

TIP

You can enter a setting to have the ActiveSync window open automatically when you connect your computer and your smartphone. In the ActiveSync window, select File > Connection Settings, and then check th e Open ActiveSync when my device connects box.

XP) or Computer (Windows Vista) displays an icon representing your smartphone. Double-clicking this icon displays folders containing items you synchronised, such as music files, pictures, and videos.

Connecting your smartphone to your computer

1 Plug the USB sync cable into an

available USB port or into a powered USB hub on your computer.

TIP

For best performance, plug the sync cable directly into a USB port on your computer. If your computer has USB ports on both the front and back, we suggest using the back port. If you use a USB hub, make sure it’s a powered hub.

2 Connect the sync cable to your

Windows Vista: To open Windows Mobile

Device Center, click Start > All Programs > Windows Mobile Device Center.

smartphone by inserting it into the connector on the bottom of the smartphone.

Desktop software installation also creates a folder for your smartphone on your computer. When your smartphone is connected to your computer, opening My Computer or Windows Explorer (Windows

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USB sync cable

TIP

To charge your smartphone, connect the AC charger to the connector on the bottom of the smartphone. Your smartphone also charges when it is connected to your computer using the sync cable.

DID YOU KNOW

When your smartphone is connected to your computer, it uses your computer’s Internet connection (if one is active) to access the Internet.

NOTE If you’re transferring info from a

previous Windows Mobile a Palm OS

by ACCESS device, you can

device or from

learn more about how to move content, such as pictures, music, and files, to your smartphone by going to go.palm.com/ treo500v/.

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Synchronising using the sync cable

Every time you connect your smartphone to your computer, the desktop sync software automatically turns on and checks whether changes you made on the computer or on the smartphone need to be synchronised.

• Connect your smartphone to your

computer (see C smartphone to your computer).

onnecting your

If you have any problems synchronising, see Synchronisa troubleshooting suggestions.

tion: Overview for

Other ways to synchronise

Synchronising over a Bluetooth connection

You can synchronise your computer and smartphone using Bluetooth wireless technology.

BEFORE YOU BEGIN Make sure your

computer is equipped with Bluetooth wireless technology.

1 Do one of the following:

Windows XP: On your computer,

right-click the ActiveSync icon in the taskbar in the lower-right corner of the screen, and select Connection

Settings.

Windows Vista: Click Start > All Programs > Windows Mobile Device Center. Select Connect without

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setting up your device, and then select Connection settings.

2 Check the Allow connections for one

of the following box, and then select Bluetooth.

3 On your smartphone, press Home ,

and then press Start (left softkey).

4 Navigate to the My Settings content

list, highlight Bluetooth, and then press

Tu r n On (left softkey).

5 Press Home , and then press

Centre .

6 Select Applications , and then

select ActiveSync .

7 Press Menu (right softkey) and

select Connect via Bluetooth.

8 If this is the first time you’re making a

Bluetooth connection to this computer, follow the onscreen prompts to set up a Bluetooth partnership with this computer. See C

onnecting to devices with Bluetooth® wireless technology for more information on partnerships.

9 Select Sync.

10 When synchronisation has finished,

press Menu (right softkey) and select Disconnect Bluetooth.

Synchronising with multiple computers

You can set up your smartphone to synchronise with up to two computers as well as with Exchange Server 2003 or

2007. When synchronising with multiple computers, the items that you synchronise appear on all the computers.

For example, if you set up to sync your smartphone with two computers named C1 and C2, when you sync Contacts and Calendar on your smartphone with both computers, you get the following results:

• The contacts and calendar

appointments that were on C1 are now also on C2.

• The contacts and calendar

appointments that were on C2 are now also on C1.

• The contacts and calendar

appointments from both computers are on your smartphone.

NOTE Microsoft

Office Outlook® E-mail

can synchronise with only one computer.

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Setting synchronisation

4 Do any of the following:

• Check the box next to any items you

want to synchronise. If you cannot check a box, you might have to

options

uncheck a box for the same information type elsewhere in the list.

Changing which applications sync

You must select sync options if you want to synchronise notes, pictures, and other types of files.

1 Press Home , and then press

Centre .

2 Select Applications , and then

select ActiveSync .

3 Press Menu (right softkey) and

select Options.

• Uncheck the box next to any items

you want to stop synchronising.

TIP

To end the sync relationship between your smartphone and a computer so that items are no longer synchronised with that computer, highlight the computer name on the Options screen, press Menu (right softkey), and then select Delete.

• Highlight an item and then select

Settings to customise the

settings for that item. Settings are not

available for all items.

TIP

For detailed information on synchronising Word documents, Excel spreadsheets, and PowerPoint presentations, see Synchronisi your Microsoft Office files. For detailed information on synchronising pictures, videos, and music files, see Synchronisi files.

ng your media

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Stopping synchronisation

If you ever need to manually stop synchronisation, follow these steps:

1 Press Home , and then press

Centre .

2 Select Applications , and then

select ActiveSync .

3 Press Stop (left softkey).

CHAPTER

SETTING SYNCHRONISATION OPTIONS

Page 96

SYNCHRONISING INFORMATION

CHAPTER

SETTING SYNCHRONISATION OPTIONS

Page 97

CHAPTER

Your email

You already know how efficient email is for staying in touch. Now your Palm

Tre o™ 500v smartphone brings you a new level of convenience: email on the go. Enjoy the ease and speed of communicating with friends, family, and colleagues anywhere you can access your network operator’s data network.

You can send photos to your friends and family, or create Microsoft Word or Excel files and send them to your colleagues. You can also receive attachments to view at your convenience.

Benefits

• Receive photos, sound files, Word

and Excel files, and more

• Attach and send files of almost any

type

• Save messages from your

computer to view at a convenient time

Page 98

In this chapter

Setting up email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Sending and receiving messages . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Working with email messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Working with meeting invitations . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Sending email messages from within another application. . . . . . . . 121

Page 99

YOUR EMAIL

Setting up email

personal email service, which you can use to access one or more email accounts, already installed. You can also use other

BEFORE YOU BEGIN

• Before you use your smartphone to

send or receive messages, consult your network operator for pricing and availability of email services and data rate plans.

• Make sure your phone is on and you’re

inside a coverage area before you send or receive messages.

applications on your smartphone to access the many kinds of email you may use: corporate, ISP, and web-based (like Gmail and Yahoo! Mail). Before you can send and receive email on your smartphone, you need to decide which type of email account you want to access. The setup process is different for each email account type, so it is very important that you select the correct type.

Entering settings for an email account

Depending on your network operator, your smartphone may come with the MyMail

Email account type Type of email you can access How to set up

POP/IMAP You can obtain email from an

ISP or Internet email account such as EarthLink, or from a small business or corporate Internet email account.

See Setting up a personal email account using the MyMail service, Setting up a POP/IMAP account: Common email providers, or Setting up a POP/IMAP account: Other email providers.

CHAPTER

SETTING UP EMAIL

Page 100

YOUR EMAIL

CHAPTER

Email account type Type of email you can access How to set up

Microsoft Exchange server

You can retrieve corporate email using a Microsoft Exchange server. You can access email wirelessly if your company is using Microsoft Exchange ActiveSync

See Setting up wireless synchronisation.

You may need to check with your IT organisation to ensure that Exchange ActiveSync supported and to obtain the

configuration settings.

Hotmail You can use Windows Live to

See Using Windows Live access mail from your web-based Hotmail account.

Free web-based email

You can access mail from Yahoo! and other free web-based systems.

TIP

Some web-based email providers such as Yahoo! and Gmail allow you to configure your email account so that you can access it from the email application on your smartphone instead of from the web browser. Check the provider’s website for information.

provides secure, remote access to messages from a personal email account directly from your smartphone.

BEFORE YOU BEGIN Not all network

operators support the MyMail service. Check with your network operator for

Access the email website directly using your smartphone’s web browser.

information.

Setting up a personal email account using the MyMail service

If your network operator supports the MyMail service, your MyMail account

1 Press Home , and then press Right

to open the Message Centre content

list.

SETTING UP EMAIL

100

Palm Treo 500v User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Welcome

Your new smartphone

What’s in the box?

Hardware

Documentation and software

Where to learn more

Webs ites

What do I need to get started?

Registration

Customer service from your network operator

Corporate network support/your IT administrator

Setting up

Palm Treo 500v smartphone overview

Front view

Back view

Top view

Inserting the SIM card and battery

Charging the battery

Maximising battery life

Making your first call

Adjusting call volume

What’s my number?

Setting up synchronisation

Moving around on your Palm®Treo™ 500v smartphone

Navigating around the screen

Scrolling through screens

Closing screens

Highlighting and selecting items

Using the softkeys

Selecting menu items

Selecting options in a list

Using the keyboard

Understanding the keyboard backlight

Using text-entry fields

Entering lowercase and uppercase letters

Entering numbers, punctuation, and symbols

Entering other symbols and accented characters

Entering passwords

Opening and closing applications

Using the Recent Programs content list

Using other content lists

Using keyboard shortcuts

Using the Main Menu

Closing applications

Using your Home screen

Your phone

Turning your phone off

Turning your phone on

Turning your smartphone on

Turning your smartphone off

Waking up the screen

Making calls from the Home screen

Dialling from the Home screen

Dialling by contact name

Dialling with a speed dial

Redialling a recently called number

Other ways of making calls

Dialling by company name

Dialling from a message

Receiving calls

Using voicemail

Setting up voicemail

Retrieving voicemail messages from the Home screen

What can I do during a call?

Ending a call

Switching applications during an active call

Saving phone numbers

Making a second call

Answering a second call (call waiting)

Making a conference call

Forwarding calls

Working with recently called numbers

Working with called numbers

Viewing all of your calls

Creating speed dials