Palm Inc. and its suppliers assume no responsib ility for any damage
or loss resulting from the use of this gui de. Palm Inc. and its suppliers
assume no responsibilit y for any loss or claims by third parti es that
may arise through the use of this software. Palm Inc. and its suppliers
assume no responsibility for any damage or loss caused by deletion
of data as a result of malfun ction, dead battery, or repairs. Be sure to
make backup copies of all important data on other media t o protect
against data loss.
Palm Take Back and Recycling Program
This symbol indicates that Palm products should be
recycled and not be disposed of in unsorted municipa l
waste. Palm products should be sent to a facility t hat
properly recycles electrical and electronic equipmen t.
For information on environmental programs visit:
palm.com
/environment
As part of Palm’s corporate commitment to be a good steward of the
environment, we strive to use environmentally friendly material s,
reduce waste, and develop the highest standards in elect ronics
recycling. Our recycling program keeps Palm handheld devices,
smartphones, and mobile companions out of landfill s through
evaluation and disposition for reuse and recycling.
Palm customers may participate in the recycling program free of
charge. Visit palm.com
about how you can help reduce electronic waste.
In one compact and indispensable device—
your new Palm
you now have all of the following:
• An advanced wireless smartphone
• A Windows Mobile
portable expansion capability (microSD)
• High-speed data with GPRS and UMTS
(3G) support
• A 2-megapixel digital camera
• Support for numerous mobile email
solutions
• Text and multimedia messaging
• Windows Media
• Microsoft
This guide will help you set up your
smartphone and quickly learn to use it.
NOTE If you want to use your phone and
send and receive text messages, you need
a service contract with your network
operator. If you also want to browse the
web and send and receive email, you need
®
Tr e o™ 500v smartphone—
®
organiser with
®
Player Mobile
®
Office Viewer applications
not only a service contract but also a data
service plan from your network operator.
You may also need a specific data service
plan to send and receive multimedia
messages. Data speeds vary based on
network availability and capacity.
TIP
LOOK HERE: Don’t miss the helpful tips
and cross-references given in these boxes.
What’s in the box?
All of the following items should be in the
smartphone box:
Hardware
• Treo 500v smartphone
• Rechargeable battery (1200 mAh)
• AC charger with international adapters
• USB sync cable
• Stereo headset
Documentation and software
• Quick Start Guide
CHAPTER
YOUR NEW SMARTPHONE
9
1
WELCOME
CHAPTER
• Introducing Your Palm
Smartphone
• Windows Mobile Getting Started CD,
which includes links to the following:
• Desktop synchronisation software
download (ActiveSync
software for Windows XP, Windows
Mobile Device Center for Windows
Vista)
• Microsoft Office Outlook
®
Treo™ 500v
®
desktop
®
software
• You must have an activated wireless
account (using a SIM card from your
network operator) with data services.
• If you plan to synchronise personal
information between your smartphone
and a computer, you need access to
that computer during setup.
• You must also have your smartphone
within range of your network operator’s
cellular coverage.
download
• User Guide (this guide)
• Palm warranty
• End User Licence Agreement
Where to learn more
Webs ites
Support from Palm and online forums:
What do I need to
get started?
go.palm.com/treo500v/
Registration
.
To obtain discounts on software and
As you work through the instructions in this
guide, you need all the items that came in
the smartphone box (see What’s in the
accessories, faster technical support,
updates, and special promotions:
palm.com/register
. Registration is free.
box?), as well as the following:
WHAT DO I NEED TO GET STARTED?
10
WELCOME
1
Customer service from your network
operator
For questions about your mobile account or
features.
Corporate network support/your IT
administrator
If you are having problems synchronising
information on a corporate network
CHAPTER
WHERE TO LEARN MORE
11
1
CHAPTER
WELCOME
WHERE TO LEARN MORE
12
CHAPTER
Setting up
You’re about to discover the many things about your
smartphone that will help you better manage your life and have
fun, too.
As you become more familiar with your smartphone, you’ll
want to personalise the settings and add applications to make
it uniquely yours. But first, follow these few easy steps to set
up your smartphone and get it running.
Smartphone
contacts (located
on side of battery
compartment)
Battery
Battery contacts
SETTING UP
CHAPTER
TIP
Be careful not to scratch or crush your
smartphone screen. Do not store it in a place
where other items might damage it.
Back view
DID YOU KNOW
button opens Internet Explorer Mobile (see
B
rowsing the web).
TIP
To connect a lanyard (sold separately),
remove the batter y door, connect the lanyard,
and then replace the battery door.
?
Pressing and holding the Side
PALM TREO 500V SMARTPHONE OVERVIEW
16
SETTING UP
Powe r
2
IMPORTANT The smartphone speaker
includes a large magnet, so be sure not to
store your smartphone near credit cards or
other items that could be demagnetised.
Top view
Inserting the SIM
card and battery
Your SIM card contains account
information such as your phone number
and voicemail access number. To use your
smartphone’s phone, email, or web
features, you need to insert a SIM card. If a
SIM card is not included in your
smartphone box, your network operator
will provide you with one.
To take advantage of the high-speed data
connection available on your smartphone,
you need to have a 3G SIM card. A 3G SIM
card has “3G” on it.
TIP
If you don’t have a SIM card, contact your
network operator.
1 Holding your smartphone screen side
down, use two or more fingers to press
firmly against the battery door while
pulling downward to release it, and then
slide the door off the back of your
smartphone.
CHAPTER
INSERTING THE SIM CARD AND BATTERY
17
2
Notch
Battery
contacts
Smartphone
contacts
SETTING UP
CHAPTER
2 If the battery is installed, remove it.
Slide your finger under the left side of
the battery and lift up to remove it.
3 With the metal contacts facing the
battery compartment, slide the SIM
card into the cutout in the lower-left
corner of the compartment until you
feel the card click into place. Align the
notches to make sure you have the card
oriented correctly.
5 Slide the battery door back into place.
6 Press and hold Power until the
®
Palm
logo appears.
TIP
If your smartphone does not turn on after
you insert the batter y, you need to connect it
4 Align the metal contacts on the battery
with the contacts inside the battery
compartment, insert the battery into the
compartment at a 45-degree angle, and
then press it into place.
to the AC charger to charge it (see C
the battery). If it still doesn’t start, perform a
soft reset (see P
erforming a soft reset).
7 Follow the onscreen instructions to
finish the installation.
8 If your SIM card is not already activated,
follow the activation steps provided by
your network operator, or contact your
network operator directly for
assistance. If you plan to use email and
web browsing, you need a data service
harging
INSERTING THE SIM CARD AND BATTERY
18
SETTING UP
Indicator light
2
plan from your network operator in
addition to your service contract. You
may also need a data service plan to
send and receive multimedia
messages.
TIP
You can buy an extra battery as a spare for
long airplane trips or periods of heavy data
use. To ensure proper functioning and avoid
nullifying the warranty, be sure to use
batteries from Palm only. Visit palm.com
.
Charging the battery
Although the battery may come with a
sufficient charge to complete the setup
process, we recommend that after setup
you charge your smartphone for three
hours (or until the indicator light is solid
green) to give it a full charge. See
Maximisi
your battery’s power last longer.
BEFORE YOU BEGIN Make sure the
battery is inserted in your smartphone
before you charge. If you connect your
smartphone to a power source without the
battery inserted, nothing happens.
ng battery life for tips on making
1 Prepare the AC charger by inserting the
adapter that fits the wall outlet you’re
going to use.
2 Plug the AC charger into a wall outlet.
3 Connect the charger cable to the
bottom of your smartphone.
4 Check the indicator light to confirm that
your smartphone is charging.
• Solid red indicates that your
smartphone is charging.
• Solid green indicates that your
smartphone is fully charged.
DID YOU KNOW
indicator light flashes red.
?
If the battery is low, the
CHAPTER
CHARGING THE BATTERY
19
2
Battery
icon
SETTING UP
CHAPTER
When your smartphone is on (see Turning
your Palm® Tr e o™ 500v smartphone on/off),
the onscreen battery icon displays the
charging status:
This icon indicates that the battery
is being charged.
This icon indicates that the battery
is fully charged.
This icon indicates that the battery
needs to be charged immediately.
Maximising battery life
Battery life depends on how you use your
smartphone. You can maximise the life of
your battery by following a few easy
guidelines:
• Charge your smartphone whenever
you’re at your desk, or charge
it overnight each day. The battery in
your smartphone has a much longer
useful life if you charge it frequently
instead of waiting until it’s fully drained.
• If you spend a lot of time using the
camera, games, media players
(including listening to music with
wireless headphones using the built-in
Bluetooth
®
wireless technology), or
other applications, keep an eye on the
battery icon and charge when
necessary.
• The wireless features (phone, email,
messaging, instant messaging, and
DID YOU KNOW
fully drained, your info remains safely stored
on your smartphone. Recharge the battery to
access your info.
TIP
You can also charge your smartphone
from your computer by connecting them with
the sync cable.
?
If your battery ever becomes
web) on your smartphone generally
consume more power than the
organiser features. If you don’t plan to
use the wireless features on your
smartphone for a while, turn off your
wireless services (see T
urning wireless
services on/off). You can forward calls
CHARGING THE BATTERY
20
SETTING UP
2
to a different number or let all calls be
picked up by voicemail (see Forwarding
calls). To see if your wireless services
are on, press Power and select
Wireless Manager.
• If you are synchronising email and other
information directly with your corporate
Exchange server using Microsoft
Exchange ActiveSync
®
, set the
synchronisation interval to a maximum
of every 15 minutes during peak times
and every hour (or turned off
completely) during non-peak times (see
Setting the synchronisation schedule
• Turn off the Bluetooth feature when
).
you do not need to make a Bluetooth
connection (see Entering basic
Bluetooth settings).
• As with any mobile phone, if you are in
an area with no wireless coverage, your
smartphone searches for a signal,
which consumes power. If you cannot
move to an area of better coverage,
temporarily turn off your phone (see
Turning your phone off
).
TIP
When your phone is on, press Power to
display a list of options from which you can
quickly turn off the phone (see Turning your
phone off), silence the ringer (see Selecting a
sound profile), and more.
• Turn down the screen brightness (see
Adjusting the brightness
• Set your screen to turn off automatically
).
after a shorter period of inactivity (see
O
ptimising power settings).
• Turn off the option to receive beamed
information using Bluetooth technology
(see B
eaming an entry or file).
• If you use Internet Connection Sharing
to connect to the Internet, make a
connection to your computer using the
USB sync cable instead of wirelessly
using Bluetooth technology (see Using
your device as a wireless modem).
• Keep your battery away from direct
sunlight and other sources of heat.
Temperatures over 50 degrees Celsius
can permanently reduce the capacity
and life span of any lithium-ion battery.
CHAPTER
CHARGING THE BATTERY
21
2
Vol ume
SETTING UP
CHAPTER
• Charge your battery at a comfortable
room temperature. Charging your
battery in cold temperatures results in
lower usable charge capacity.
Making your first call
1 Press Home to display your Home
screen.
TIP
You can also press End to display your
Home screen, unless you are on a call. If you
are on a call, pressing End hangs up the call.
2 Using the numbered keys (and the +, *,
and # keys, if necessary) on the
keyboard, enter a phone number.
3 Press Phone/Send to dial.
4 When your call is complete, press
End to end the call.
Adjusting call volume
While a call is in progress, press the
Vo lu me button on the side of your
smartphone to adjust the call volume.
22
MAKING YOUR FIRST CALL
SETTING UP
Look here
for your
phone
number
2
What’s my number?
BEFORE YOU BEGIN Make sure your
phone is on (see Turning your phone on
1 Press Home, and then press
Start (left softkey).
2 Navigate to the My Settings content
list and press All Settings (right
softkey).
3 Select Phone, and then select Call
Options.
4 Press Done (left softkey).
TIP
If your phone number doesn’t appear on
the Call Options screen, your network has not
).
yet sent the number to the SIM card (this
does not affect SIM card functionality). Turn
your phone off, wait a few hours, and then
turn on your phone and repeat these steps. If
your phone number still does not appear,
contact your network operator for assistance.
Setting up
synchronisation
After you’ve finished setting up your
smartphone, we recommend that you set
up a synchronisation method to get the
most out of your smartphone.
Synchronising means that information that
has been entered or updated in one
place—your smartphone, your computer,
or your corporate server—is automatically
updated in the other (see Synchronisi
information).
CHAPTER
ng
SETTING UP SYNCHRONISATION
23
2
CHAPTER
SETTING UP
SETTING UP SYNCHRONISATION
24
CHAPTER
Moving around on your
Palm®Treo™ 500v smartphone
Have you ever been to a new city and felt a bit lost until you
figured out the streets? Learning to move around on your
®
Palm
Tr e o™ 500v smartphone is similar. Most applications that
work on your smartphone use the same set of controls. So
once you learn how to use these controls, you’ll be driving all
over town and you won’t even need a map.
Benefits
• Quickly move around and
complete tasks in applications
using one thumb on the 5-way
navigator
To navigate around the smartphone
screen, you use the 5-way navigator. As
you become familiar with your
smartphone, you’ll find your own favourite
way to scroll, highlight, and select items.
Using the 5-way, press Right , Left , Up , or Down to move around the
screen. Press Centre to highlight and
select items.
TIP
The arrow icons that indicate directions on
the 5-way are different from the onscreen
arrows that indicate that a list is available (see
S
electing options in a list).
CHAPTER
NAVIGATING AROUND THE SCREEN
27
MOVING AROUND ON YOUR PALM®TREO™ 500V SMARTPHONE
Scroll bar
3
CHAPTER
Scrolling through screens
As on a computer, on your smartphone you
scroll to move from field to field or page to
page, or in some cases to highlight an item
or option in a list. There are several
methods of scrolling:
• Use the 5-way on the front of your
smartphone. Press Right , Left , Up
, or Down to move to the next
field, button, or action in that direction.
TIP
If a scroll bar appears on the right side of a
screen, this indicates that more options are
available than what is shown on the screen.
Press Up or Down on the 5-way to display
additional options.
• When inside a text field, press Right
or Left to move to the next character,
and press Up or Down to move
between lines.
• When inside a list, press and hold
Up or Down to rapidly scroll
through the list.
Closing screens
• To accept the information you entered
on a screen and to return to the
previous screen—or to return to the
previous screen without making any
changes—press Back
Highlighting and selecting items
On most screens, one item—an icon, a list
entry, or a check box—is highlighted by
default. The highlight identifies which item
is affected by your next action. Use the
5-way to move the highlight from one item
to another before opening or selecting it.
TIP
The best way to learn to use the 5-way is
to experiment. Press the 5-way buttons, and
as you do, follow the movement of the border
around the screen. The behaviour of the
5-way varies slightly in each application.
NAVIGATING AROUND THE SCREEN
28
MOVING AROUND ON YOUR PALM®TREO™ 500V SMARTPHONE
3
The highlight can take one of two forms,
depending on what is highlighted:
• Border:This rectangular border
highlights items such as a text-entry
field, a check box, an option, or a web
link.
• Light text on a dark background: This
highlights items such as a phone
number, an email address, or an item in
a menu or a list.
After highlighting an item with the 5-way,
select or activate it by pressing Centre.
CHAPTER
NAVIGATING AROUND THE SCREEN
29
MOVING AROUND ON YOUR PALM®TREO™ 500V SMARTPHONE
Left softkey
Right softkey
Left so ftkey
activates this
command
Right softkey
activates this
command
3
CHAPTER
Using the softkeys
The left and right softkeys give you quick
access to tasks that you can do on the
current screen, so the softkey items vary
from application to application and from
screen to screen. Look on the screen
directly above the softkey to see the action
that it takes in the current context. In some
contexts, these keys may do nothing at all.
In most cases the right softkey
opens the menu, and the left softkey
activates a specific command, such as
New or Done. Remember that softkey
functions vary from screen to screen, so
be sure to check the onscreen label before
pressing the softkeys.
Selecting menu items
In many applications, a menu provides
access to additional features. The menu is
hidden until you press Menu (right
softkey). To get the most out of your
smartphone, it’s a good idea to familiarise
yourself with the additional features
available through the menu in various
applications.
1 Press Menu (right softkey) to
display an application’s menu.
NAVIGATING AROUND THE SCREEN
30
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