Palm HVP-1H User Manual

VisorPhone™ Module User Guide

Copyright © 2000 - 2001 Handspring, Inc. All rights reserved. Handspring, Springboard, Visor, VisorPhone, the Handspring logo, and the Springboard logo are trademarks of Handspring, Inc., and may be registered in some jurisdictions. Graffiti, HotSync, and Palm OS are registered trademarks of Palm, Inc. or its subsidiaries. All other trademarks are the property of their respective owners.

Disclaimer and limitation of liability

Handspring, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this guide.

Handspring, Inc. and its suppliers assume no responsibility for any loss or claims by third parties which may arise through the use of this software and hardware. Handspring, Inc. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss.

Important: Please read the Handspring End User Software License Agreement in the back of this guide before using the accompanying software program(s). Using any part of the software indicates that you accept the terms of the Handspring End User Software License Agreement.

Part #: 50-0227-01

Getting Started................................................................................. 1

Step 1: Set up your handheld computer.............................................2

Step 2: Insert your SIM card into your VisorPhone .........................3

Step 3: Insert your battery into your VisorPhone .............................4

Step 4: Get to know your phone........................................................5

Step 5: Connect the phone to your handheld....................................7

Step 6: Charge the battery..................................................................8

Step 7: Turn on your phone...............................................................9

Step 8: Activate your account...........................................................10

Congratulations................................................................................11

Making Voice Calls ........................................................................13

Calling a speed dial number.............................................................14

Dialing a number with the Dialpad .................................................15

Redialing the last number ................................................................16

Redialing previous numbers.............................................................16

Calling a number in your Address Book..........................................17

Dialing a number from other applications.......................................18

Returning a missed call.....................................................................19

Calling an emergency number.........................................................20

Receiving Calls............................................................................... 21

Answering the phone........................................................................22

Responding to call waiting...............................................................23

Forwarding calls ...............................................................................24

Contents iii

Handling Multiple Calls...................................................................25

Placing a call on hold .......................................................................26

Dialing another number while a call is on hold ..............................27

Switching between two calls ............................................................28

Using 3-way calling..........................................................................29

Checking Messages ........................................................................31

Reviewing missed calls .....................................................................32

Checking voicemail..........................................................................33

Checking text messages....................................................................34

Displaying call history......................................................................35

Purging call history ..........................................................................36

Managing Your Speed Dial List .......................................................37

Defining speed dial buttons .............................................................38

Adding an Address Book entry to your speed dial list.....................39

Changing a speed dial entry.............................................................40

Deleting speed dial entries...............................................................41

Arranging the speed dial list.............................................................42

Using Your SIM Phonebook ............................................................43

Copying entries from your speed dial list to your SIM card...........44

Copying entries from your SIM card to your speed dial list...........45

Deleting entries from your SIM card ..............................................46

Dialing entries on your SIM card....................................................47

iv Contents

Working With SMS Text Messages..................................................49

Enabling SMS and SMS Email........................................................50

Viewing messages.............................................................................51

Replying to messages........................................................................52

Creating messages ............................................................................53

Creating message greetings and signatures .....................................56

Saving incoming messages................................................................57

Copying incoming messages ............................................................57

Forwarding incoming messages .......................................................58

Modifying messages..........................................................................58

Sorting messages...............................................................................59

Deleting messages ............................................................................60

Using VisorPhone as a Wireless Modem..........................................61

Setting up VisorPhone as a wireless modem...................................62

Using third-party data applications with VisorPhone.....................63

Preparing for a direct wireless HotSync operation .........................64

Preparing for a network wireless HotSync operation .....................65

Performing a wireless HotSync operation.......................................66

Customizing Your Phone.................................................................67

Setting dialing prefixes for use in North America...........................68

Assigning dialing applications ..........................................................69

Changing the phone display.............................................................70

Selecting the ringer settings.............................................................71

Preventing unauthorized use of your phone....................................72

Unlocking your phone......................................................................73

Contents v

Disabling call waiting.......................................................................74

Blocking your phone number for outgoing calls.............................75

Selecting a service provider network ...............................................76

Connecting a headset.......................................................................77

Using the Menus.............................................................................79

Phone application Edit menus.........................................................79

Phone application Record menu......................................................79

Phone application Options menus...................................................80

SIM Phonebook application Edit menu..........................................81

SIM Phonebook application Options menu....................................81

SMS Message Manager application Message menus ......................82

SMS Message Manager application Edit menu...............................83

SMS Message Manager application Options menu ........................84

Troubleshooting and Maintenance...................................................85

Caring for your VisorPhone module...............................................91

Caring for the battery ......................................................................92

How do I dispose of the battery?.....................................................93

Warranty and Other Product Information ........................................95

Index ...........................................................................................115

vi Contents

Getting Started

Congratulations on the purchase of your new VisorPhone™ module. Your VisorPhone module integrates the power of a state-of-the-art digital mobile phone with the simplicity of your Handspring handheld computer.

To use your VisorPhone, you must first activate your account with your mobile phone service provider.

Your account information is located on your SIM (Subscriber Identity Module) card. If a SIM card did not come with your VisorPhone, your service provider will provide one when you subscribe to their service. Your SIM card must be inserted into your VisorPhone before you can use it.

Just follow the eight easy steps in this chapter to get up and running quickly.

Getting Started 1

Step 1: Set up your handheld computer

1. If you haven’t already set up your handheld, follow the steps that came with your handheld to set it up.

2. (Recommended) Synchronize your handheld with your computer.

Place your handheld in the cradle and press the HotSync button

Tip:

If you need additional information about synchronizing, refer to the Quick Reference Guide and Visor Handheld User Guide that came with your handheld.

2 Getting Started

Step 2: Insert your SIM card into your VisorPhone

The SIM (Subscriber Identity Module) card is a small rectangular plastic piece. The SIM card is included with your service provider’s documentation and is often referred to as a “smartcard.”

Note: If your SIM card is already inserted in your phone, skip to Step 3.

■ Insert the SIM card into the slot.

Slide the SIM card into the slot

Tip: Since calls are billed to your telephone number, you can move your

SIM card to any mobile phone that uses a SIM card, and the calls will be billed to your account.

Getting Started 3

Step 3: Insert your battery into your VisorPhone

■ Insert the battery into your VisorPhone and secure the latch.

SIM card

4 Getting Started

Step 4: Get to know your phone

Antenna Headset jac

Battery

Battery latch

Phone button

Power button

SMS Message Manager button

Speaker

Slider

LED

Antenna Receives and sends signals on your VisorPhone. The

antenna does not telescope out of the phone.

Headset jack Enables you to connect a headset so you can view your

handheld screen while talking on the phone.

Battery Powers your VisorPhone. Battery latch Secures the battery to your VisorPhone. Power

button

Turns on your VisorPhone and activates the signal. Your phone stays on until you remove it from your handheld or press the power button to turn it off.

Getting Started 5

Speaker Functions as the earpiece on your VisorPhone.

Tip: To adjust the volume during a call, press the

scroll buttons on the front of your handheld.

Phone button

Turns on your handheld and starts the Phone application. If another application is running, press this button to switch to the Phone application. If the phone is ringing, press this button to answer calls.

SMS Message Manager button

Turns on your handheld and starts the SMS Message Manager application so you can view, send, and receive text messages.

Slider Controls the ringer setting. See “Selecting the ringer

settings” on page 71 for details on changing the settings.

LED Provides status information for your VisorPhone. The

color of the light and the blink state indicate the status as follows:

No light = Phone off Red/solid = Charger on; battery charging Green/solid = Charger on; battery fully charged Red/slow blink = Phone on; no network service Green/slow blink = Phone on; in service Red/fast blink = Battery low Green/fast blink = Data call active

6 Getting Started

Step 5: Connect the phone to your handheld

1. Remove the slot protector from your handheld.

2. Insert your VisorPhone module into the Springboard™ expansion slot.

Slide the module into

Slide the slot protector away from your handheld

Tip: To remove your VisorPhone from your handheld, simply slide it

out from the Springboard expansion slot.

the Springboard expansion slot

Getting Started 7

Step 6: Charge the battery

1. Plug the travel charger into a wall outlet.

2. Insert the travel charger cable into the connector on your handheld.

LED turns solid red when charging and solid green when charged

Tip: When your phone is on, the charge icon appears in the Phone

application while your VisorPhone charges. Note that your VisorPhone must be in your handheld while charging, and that it takes about 1.5 hours to fully charge the battery. It’s time to recharge the battery when you observe one of the following:

■ the LED turns red and blinks quickly

■ the LED does not turn on when you turn on your phone

■ the battery gauge in the top-right corner of the Phone

application appears empty when your VisorPhone is on and the Phone application is on the screen

8 Getting Started

Step 7: Turn on your phone

After the battery is charged, you can begin using your phone.

1. Press the Power button on your VisorPhone for two seconds until you hear a beep.

Note: If the Unlock Phone dialog appears, see “Unlocking your

phone” on page 73 for instructions.

2. Wait up to two minutes for your VisorPhone to locate your service provider’s network. Do not tap OK.

Tip: When your VisorPhone locates the network, the Network Search

dialog displays a Welcome message and your service provider’s name appears in the upper-left corner of the Phone application. If you are in an area without coverage, the Network Search dialog displays an “Unable to register to the network” message and “No Service” appears in the upper-left corner of the Phone application.

Getting Started 9

Step 8: Activate your account

If you received a new SIM card with your phone, you need to call your service provider to activate your account (unless it was activated upon purchase at a retail location). Your service provider’s phone number is located on the materials that came with your VisorPhone module.

Once you receive your phone number, it may take a few hours to become fully active. Some service providers send a special message with your phone number. Follow these steps to check the phone number:

1. Make sure your phone is on for at least 30 seconds.

2. Press the Phone button on your VisorPhone to access the Phone application.

3. Tap the Menu icon .

4. Under Options, tap Phone Info.

Your VisorPhone number (if available) Your equipment ID number

5. Tap OK.

10 Getting Started

Congratulations

You’re ready to use your VisorPhone module. Keep these things in mind as you use your new phone:

■ If you travel outside a coverage area, your phone remains on but you

can’t make or receive calls. If this occurs, the LED blinks red slowly and the phone periodically tries to register to the network. When you return to a coverage area, the LED blinks green.

■ Although VisorPhone supports many calling features, such as call

waiting, call hold, call forwarding, 3-way calling, voicemail, SMS, and SMS Email, check with your service provider to confirm that these services are available and active on your mobile calling plan.

■ If you travel outside a coverage area, you can’t receive SMS text

messages. However, the messages are stored by the network and you will receive them when you return to a coverage area.

■ Your account includes a voicemail feature so people can always leave

you a message even when your phone is off.

■ Always use care when operating a mobile phone. If you plan to use your

VisorPhone module while driving a car, we recommend that you become familiar with local laws concerning use of a mobile phone while driving, and that you use a headset for hands-free operation. See “Connecting a headset” on page 77 to learn how to connect a headset to your VisorPhone.

Getting Started 11

12 Getting Started

Making Voice Calls

There are several ways to make voice calls with your VisorPhone. This chapter describes how to dial a number by:

■ Selecting it from your speed dial list

■ Entering it on the Dialpad

■ Selecting it from your Call History list

■ Selecting it from your Address Book

■ Dialing from another application

■ Returning a missed call

■ Dialing an emergency number

After you dial and establish a connection, the Active Call screen appears:

Voicemail notification icon (not used by all networks)

Signal strength icon

Battery gauge

Network name

Tap Key Pad to enter extra numbers such as a PIN code or an extension

Making Voice Calls 13

Calling a speed dial number

Speed dialing enables you to quickly place a call without entering the number. This is particularly useful for numbers you call often, such as your home or office.

Note: This section assumes you’ve already created a speed dial list. To

learn how to add numbers to your speed dial list see “Defining speed dial buttons” on page 38.

1. Press the Phone button on your VisorPhone. Tip: If the screen below doesn’t appear, tap the Speed Dial icon .

2. Select the number you want to call.

Tap a button to dial a number

Tap a Page icon to view other speed dial pages

Speed Dial, Dialpad, and Call History icons

Tip: After you make the connection the Active Call screen appears.

If prompted to enter a menu selection, tap Key Pad. If you defined any Extra Digits, such as an extension, tap Extra Digits.

3. Tap Hang Up to end the call.

14 Making Voice Calls

Dialing a number with the Dialpad

1. Press the Phone button on your VisorPhone. Tip: You can also tap the Phone icon in the Applications

Launcher to start the Phone application.

2. Tap the Dialpad icon .

3. Dial the number. If you are dialing an international number, tap the + key before entering the number to automatically insert the international access code upon dialing.

Tip: To display the last ten numbers dialed, press the scroll buttons

on the front of your handheld.

Dial box

Tap Backspace to erase the last digit

Tap a digit to enter it in the dial box

Tip: To edit the phone number, tap the Dial box and then use the

keypad, Graffiti

writing, or the onscreen keyboard.

Tap CLR to delete the entire entry

Tap Send to dial the number in the dial box

4. Tap Hang Up to end the call.

Making Voice Calls 15

Redialing the last number

■ Hold down the Phone button for two seconds to redial the last number

you called.

Redialing previous numbers

1. Press the Phone button on your VisorPhone.

2. Tap the Call History icon to view a list of previous incoming and outgoing calls.

3. Select the number you want to call.

Tap the entry you want to dial

Tap Dial to call selected number

4. Tap Dial.

Tip: To add a number to your Address Book or Speed Dial list, tap

Details, tap Copy Phone #, then in Address Book or Speed Dial Edit view, tap the line where you want to add the number, and select Paste from the Edit menu to insert the number.

Tap here to select the call category: All, Incoming, Outgoing, or Missed

Tap Details to view call information

16 Making Voice Calls

Calling a number in your Address Book

1. Press the Address Book button on the front of your handheld.

2. Select the number you want to call.

ap a name to view or edit contact information

Tap a number to select a number to dial

Tap a number to select it

Tap Dial to call the number

Tip: If you install a third-party email or SMS application, the Dial

button changes to an Email button when you select an email address, or to an SMS button when you select a mobile phone number. See “Assigning dialing applications” on page 69 for details on assigning compatible third-party SMS and Email applications to these buttons.

3. Tap Hang Up to end the call.

Making Voice Calls 17

Dialing a number from other applications

You can also dial numbers from other applications such as Memo Pad or To Do List.

1. Highlight the number you want to dial.

2. Press the Phone button on your VisorPhone.

Tap here to add an a rea code or change the number

Select a number to dial

Tip: The number automatically appears in the Dial box on the Dialpad

screen so you can edit the number if needed.

18 Making Voice Calls

Returning a missed call

When your VisorPhone is on and you remain in a coverage area, any calls you miss appear in the Call History list and you receive a missed call alert message. When your phone is off or you travel outside a coverage area, your calls are forwarded to voicemail and they do not appear in the Call History list.

■ If you miss multiple calls, a message appears indicating the number of

calls you missed. Follow the steps in “Reviewing missed calls" on page 32 to return the calls.

■ If you miss a single call, the following screen appears:

Tap OK to dismiss the call without calling back

Tap Call Back to dial the number

Tip: If the caller’s phone number is not available, the Call Back button

does not appear on the Missed Call screen.

Making Voice Calls 19

Calling an emergency number

Your VisorPhone provides easy access to emergency numbers such as 112 or 911.

1. Press the Phone button on your VisorPhone.

2. Do one of the following:

■ If your phone is unlocked, dial 112 or 911 from the Dialpad screen.

■ If your phone is locked or your SIM card is missing, tap Make

Emergency Call from the Unlock Phone or SIM Card Not Found screen.

Tap Make Emergency Call

Tip: You don’t need to unlock your phone or even have the SIM card

installed to call an emergency number.

20 Making Voice Calls

Receiving Calls

Whenever your phone is on and you are within a coverage area, you can receive incoming calls. In addition to answering calls, you can also choose several incoming call options. This chapter describes how to:

■ Answer the phone (or reject a call)

■ Respond to a call waiting prompt

■ Forward your calls

Receiving Calls 21

Answering the phone

An incoming call turns on your handheld if it is off.

Caller’s name and phone number if available

Tap Answer to accept the call

Tap Ignore to send the call to voicemail

Tip: You can also answer a call by pressing the Phone button while

your VisorPhone is ringing.

22 Receiving Calls

Responding to call waiting

When you are on the phone and receive a second call, the Phone application updates the Active call screen and emits a Call Waiting “beep” tone.

Tip: Make sure the Disable Call Waiting option on the Call Preferences

screen is off. When this option is off the Disable Call Waiting check box is empty. For more information on enabling and disabling call waiting, see “Disabling call waiting” on page 74.

■ When the Call Waiting dialog appears, tap the appropriate button.

Caller’s name and phone number if available

Tap Hold & Answer to place 1st call on hold and answer incoming call

Tap Ignore to send the call to voicemail

Tap Drop & Answer to end1st call and answer incoming call

Tip: You can also press the Phone button to place the first call on

hold and answer the incoming call.

Receiving Calls 23

Forwarding calls

If you need to turn off your phone or know you will be traveling outside a coverage area, you can forward your calls to another number. Keep in mind that your service provider will still charge you for your forwarded calls.

Note: Because call forwarding information is stored by the network, it’s a

good idea to check the current network settings both before and after you change the call forwarding option.

1. Tap the Menu icon .

2. Under Options, tap Call Preferences.

3. Select the call forwarding option you want to use.

Tap here to forward all calls to the selected number

Tap here to display current network settings

Tip: You can define multiple forwarding numbers. Select Edit numbers

from the list to add, change, or delete a number.

4. Tap OK.

24 Receiving Calls

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