Palm Centro User Manual

Welcome .................................................................................. 3

Thank you for choosing Verizon Wireless........................ 3

The basics ................................................................................ 5

Overview: The Palm

Centro™smartphone...................... 6

Turning your smartphone on/off .................................... 9

Making, receiving, and ending calls ............................... 10

Adjusting ringer volume and ringtones .......................... 13

Setting up and accessing voicemail ................................ 14

What are all those icons?................................................ 15

Using a phone headset ................................................... 17

Managing personal information..................................... 19

Locking your smartphone and info ................................. 25

Turning all sounds on and off ......................................... 26

Performing a soft reset ................................................... 27

Where to learn more ...................................................... 27

Assistance ................................................................................ 29

May we help you?........................................................... 30

EZ Move® (if you move) .................................................. 35

Loss or theft.................................................................... 35

Toll-free calls and emergency services............................ 35

Fraud prevention ............................................................ 36

Assistive communication devices ................................... 36

Mobile entertainment .............................................................. 37

Your email ...................................................................... 38

Messaging ...................................................................... 39

Web browser .................................................................. 41

Optional services ...................................................................... 43

Safety and protection ..................................................... 44

Wireless device protection.............................................. 44

TABLE OF CONTENTS

Voice services.................................................................. 44

International services ..................................................... 44

Other products and services............................................ 45

More information .................................................................... 47

TABLE OF CONTENTS

Important safety and legal information .................................... 57

Welcome

Thank you for choosing Verizon Wireless

You’re now connected to the power of America’s most reliable wireless network. This guide helps you understand your new Palm®Centro™ smartphone and all the things you can do with it, so let’s get started.

User Guide

For more detailed information about your smartphone, refer to th e can be found on the Getting Star ted CD that came with your smartphone.

, which

NOTES

.............................

The basics

•

Overview: The Palm®Centro™smartphone

•

Turning your smartphone on/off

•

Making, receiving, and ending calls

•

Adjusting ringer volume and ringtones

•

Setting up and accessing voicemail

•

Using a phone headset

•

Managing personal information

•

Locking your smartphone and info

•

Turning all sounds on and off

•

Performing a soft reset

•

Where to learn more

THE BASICS

Overview: The Palm®Centro™smartphone

Charge indicator light

Vol ume b utto n

Side button

Phone

Send (for making calls)

THE BASICS

Calendar

Stylus

Earpiece

5-way navigator and Center button

Applications

Power /End

Wireless Sync (email application)

Self-portrait mirror

Camera lens

IR (infrared ) port

Expansion card slot (for microSD cards)

Lanyard connector

Power connector

Microphone

Speaker

Battery door

Headset jack

Sync connector

Sound Off

Sound On (as shown)

Moving around the screen

4 2

To move around the screen, you can use the 5-way navigator for one-handed navigation, or you can tap items on the screen with the stylus. With use, you’ll find your own favorite way to scroll, highlight, and select items.

The 5-way includes the following buttons:

Right

Down

Left

5Center

Highlighting and selecting items

On most screens, one item—a button, a list entry, or a check box—is highlighted by default. The highlight identifies which item is affected by your next action. Use the 5-way to move the highlight from one item to another before opening or selecting it.

The highlight can take one of two forms, depending on what is highlighted:

Border glow

: When an entire screen, onscreen button (such as OK or Cancel), or a pick list is highlighted, a glow appears around its border. If an entire screen is highlighted, the glow appears at the top and bottom of the screen only.

Colored background

: When a phone number, text, an email address, a web link, or an item is highlighted, the item is displayed as white text against a colored background.

After highlighting an item, you c an select or activate it by pressing tapping the item with the stylus.

Center

or by

THE BASICS

Highlighting text

•

Tap and drag the stylus across the text you want to highlight.

•

To highlight a word, double-tap it.

•

To highlight a paragraph, triple-tap it.

THE BASICS

Selecting menu items

: You can use the stylus to highlight text on the screen.

Many applications have menus to give you access to additional features. These menus are usually hidden from view, but they appear when you press

most out of your smartphone, it’s a good idea to familiarize yourself with the additional features available through the various application menus.

Press

to display an application’s menus.

Menu shortcut

Press

Right

and

Left

to switch between menus.

Press Up and

Press

Center

Down

to highlight a menu item.

to select the menu item, or press

to close the

menu and cancel your selection.

. To get the

Turning your smartphone on/off

NOTE: We us e t he t erm smartphone to describe your device and its physical attributes, and phone to describe the feature

Centro™ smartphone that enables you to connect to the Verizon Wireless network.

of your Palm

You can turn on your smartphone screen and your phone independently. For example, the smartphone screen can be off while the phone is turned on, or the smartphone screen can be on while the phone is off. You can also have both the smartphone screen and the phone turned on or off at the same time.

Waking up the screen

When your smartphone screen is off, you need to wake up the screen.

Press and release

Center

Power /End

Press

Center

and off, see “Locking your keyboard (Keyguard)” on page 25.

Press and release

NOTE: To conserve battery power, the screen turns off after a period of inactivity. To change the time interval, go to Applications, select Preferences, and then select Power. Select the Auto-off afte r pick list, and then change the time

interval.

Power/End

to wake up the screen.

to turn off Keyguard. For more info about turning Keyguard on

Power/End

to turn off the screen.

THE BASICS

Turning your phone on and off

When your phone is on, it is connected to the network (provided you are in a coverage area) so that you can make and receive phone calls and use wireless services, such as email, messaging, and the web browser. During initial setup, your phone is on by default, so you can use wireless services right away.

THE BASICS

If you turn off your phone, you can still use the organizer features such as Contacts and Calendar, as well as the media features, such as the Pocket Tunes™ Deluxe music application and Pics&Videos. This is sometimes referred to as

flight mode

for airplane flights and maximizing battery life.

Wake u p th e scr een .

Press and hold locates a signal, the words

Power/End

to turn on your phone. When your smar tphone

Veri zon Wir eless

and the signal-s trength icon appear at the top of the screen, indicating that you can use the phone and Internet features (if supported by the local network). If you’re outside a coverage

No Service

area,

Press and hold off, the words

appears in the upper-left corner of the screen.

Power/End

Phone Off

again to turn off your phone. When your phone is

and the phone-off icon appear at the top of the Phone application screen and your smartphone is not connected to a ny mobile network. You can still use the nonwireless features of your smartphone, such as Contacts, Calendar, Tasks, and Memos.

Making, receiving, and ending calls

Your smartphone offers several options for making, answering, and ending phone calls. As you become familiar with your smartphone, you’ll discover which method you prefer.

and is ideal

Dialing using the onscreen Dial Pad

Press

Phone

Enter the phone number by tapping the onscreen Dial Pad with the stylus.

Tap

Dial

or press

Send

to make the call.

Dialing by contact name

You need to have names and numbers in your contact list before you can dial a call by using a contact name (see the

User Guide

for information about adding contact names

and information).

Press

Phone

Select the

Contact s

favorite button.

Using the keyboard, just start entering one of the following for the contact you want to call:

•

First name (JOH for John)

•

Last name (SMI for Smith)

•

First initial and last name (JSM for John Smith)

Text appears here as you enter it

THE BASICS

Highlight the number you want to dial.

Press

Send

to make the call.

NOTE: To restart your search, press Backspace to delete letters you’ve entered. Or select Cancel to return to the Main View.

Tip: Your smartphone comes with several predefined speed-dial favorite buttons, but you can also create your own

THE BASICS

favorites. Press Phone, press Down to access Favorites, and then use the 5-way to highlight and select a speed-dial favorite button.

Receiving calls

To receive calls, your phone must be on. This is different from having only the screen turned on (see “Turning your phone on and off” on page 10). When your phone is off, your calls go to voicemail.

To answer a call, do one of the following:

•

Press

Send

•

Using the

5-way

or the stylus, select the onscreen

•

Press the headset button (if the headset is attached).

Answer

To ignore a call, do one of the following:

•

Send the call to voicemail:

•

Send the caller a text message:

Press

Power/ End

Select

Ignore with Text

or select

Ignore

. This option sends the call

to voicemail and opens a text message addressed to the caller.

Tip: When a second call (call waiting) comes in, you hear a call waiting tone and see the Call Waiting dialog box. Select

Send to put the first call on hold and answer the second, or press Power/End to hang up the first call then select Answer to answer the second call. After answering a second call, select Swap to switch between the original call and the second call.

NOTE: When two calls are active and you press Power/End, you hang up both calls. To return to the first call, wait for the person on the second call to hang up.

button.

Using speakerphone

Turn on the speakerphone when you want to talk hands-free or let other people listen to the conversation. When the speakerphone is on, you can take the smartphone away from your ear and use other features during a call. For example, you can check your calendar or look up contact info.

•

To turn speakerphone on

•

To turn speakerphone off

, tap the

, tap

Cancel Spkr

Speakerphone

icon on the smartphone screen.

Ending a call

When you are finished with your call, do one of the following to end it:

•

Press

Power/End

•

Select

•

Press the button on the headset (if the headset is attached).

Hang Up All

Adjusting ringer volume and ringtones

When a call is not in progress and music is not playing, press the side of your smartphone to adjust the ringer volume, and then press the confirm your selection.

There are two ways to silence the phone’s ringer. Silencing the ringer doesn’t ignore or answer the call, it just silences the sound of the ringer. To silence the ringer volume, do one of the following:

•

Press any key on your smartphone except

5-way

•

Slide the

Ringer switch

Sound Off

Send

to immediately silence all system sounds,

including the ringer.

NOTE: When you silence the ringer, you can either answer the call or let it ring through to voicemail.

Power/End

Volu me

, or the

button on the

Side

button to

THE BASICS

Changing ringtones

Selecting ringtones

Press

Phone

Press

Select

Options

THE BASICS

Select the

Ton es

Select the

and then select

Application

Volu me

pick list and then select the volume level.

Vibrate

pick list and then select when you want your smar tphone to

Sound Preferences

pick list and then select

Ring

vibrate upon an incoming call.

(Optional) Uncheck the

Escalate ring tone volume

box if you want the ring to play at the same volume level regardless of how long it rings. When this box is checked, the ring volume begins softly and then increases the longer it rings.

Select a ringtone from the pick list to identify each of the following:

Known Caller:

Unknown Caller:

An incoming call from someone in your Contacts or Favorites.

An incoming call from someone identified by caller ID who is

not in your Contacts or Favorites.

Select

Done

NOTE: You can also record sounds and use them as ringtones. Select Manage on the Sound Preferences screen. To record a sound, select New. To play a sound, select it and press Center on the 5-way. Select Done twice.

Setting up and accessing voicemail

Your Verizon Wireless service includes voicemail. Keep in mind that airtime and other charges apply when using voicemail from your smartphone.

Setting up voicemail

Press

Phone

Press and hold 1 or select the

Voicemail

favorite button to call the Verizon Wireless automate d voicemail system.

Follow the voice prompts to set up your voicemail.

Listening to voicemail messages

Press

Phone

Press and hold 1 or select the

Voicemail

favorite button to call the voicemail system.

Enter your voicemail password using the keyboard, or select

User Guid e

defined this option (see the Remember, you do not need to press

for information on defining extra digits).

Option

to enter numbers, *, or # when

Extra Digits

if you

responding to voicemail prompts.

What are all those icons?

You can monitor the status of several items using icons in the title bar in the Phone application:

Your phone is on and you are in a Verizon Wireless coverage area. If you are outside a coverage area,

Roaming

appears instead. No Service means that there is no coverage

No Service, Extended Network

at all, and Roaming means that another wireless service provider’s network is available. When you turn off your phone, appears.

Phone Off

, or

THE BASICS

You are outside a Verizon Wireless coverage area and are roaming on another wireless service provider’s network. This icon appears in

Roaming

addition to the word

. The icon may flash if the provider is

not on the Verizon Wireless preferred roaming list.

Your phone is on. The bars display the signal strength. The stronger the signal, the more bars that appear. If you are outside a coverage area, no bars appear.

You are in an area that supports NationalAccess (1xRTT) data services.

You are in an area that supports BroadbandAccess (EVDO) data services.

Your phone is on and a 1xRTT data connection is active. You can still make calls, but you cannot answer calls (incoming calls go to voicemail). When you make a call the data transmission is automatically interrupted.

Your phone is on and a BroadbandAccess data connection is active. You can still make or answer calls. When you make or answer a call, the data transmission is automatically interrupted, and then it resumes when you end the call.

You have new voicemail messages. You can select this icon to retrieve your messages.

TTY/TDD Mode is active. Use this mode to communicate by telephone if you are deaf or hard of hearing or if you have speech or language disabilities.

The Bluetooth

wireless technology icon appears in gray when this feature is off, in blue when this feature is on, and in white with a blue “B” when your smartphone is communicating with another Bluetooth device.

The battery is partially drained. When the battery drains to 20 percent of its capacity, the icon changes from blue to red. At 10 percent of its capacity, you begin to receive warning messages, and at 5 percent of its capacity, the smartphone beeps (if the Ringer switch is set to Sound On) and the icon changes from red to clear.

The battery is being charged. The lightning bolt turns from red to green when the battery is fully charged and your smartphone remains connected to the charger.

The battery is fully charged and your smartphone is not connected to the charger.

You have new text or multimedia messages. The numbers next to the icon indicate the number of unread messages in your Inbox. You can select this icon to retrieve your messages.

Using a phone headset

You can connect a phone headset for hands-free operation. If you need to use your phone while driving and this is permitted in your area, we recommend using a phone headset or a hands-free car kit (sold separately).

After you set up a partnership with a Bluetooth hands-free device, you can communicate with that device whenever it is turned on and within range. Bluetooth range is up to 30 feet (10 meters) in optimum environmental conditions. Performance and range may be reduced by physical obstacles, radio interference from nearby electronic equipment, and other factors.

THE BASICS

NOTE: Partnership is also know as paired relationship, pairing, trusted device, and trusted pair.

For a list of compatible hands-free devices, go to

Press

Applications

and select

palm.com/centroverizon-support

Bluetooth

, or tap the

icon in the title bar.

Select

THE BASICS

Bluetooth On

NOTE: The Bluetooth icon changes from gray to blue to let you know that Bluetooth

technology is turned on.

(Optional) Enter a device name that identifies your

smartphone when it is discovered by other Bluetooth devices.

NOTE: Use the same device name for all your Bluetooth connections. If you change the device name, you need to re-create any partnerships you already created.

Prepare your hands-free device to accept a connection from another Bluetooth device. See the documentation that came with your hands-free device for instructions.

Select

Setup Devices

Select

Hands-free Setup

Follow the onscreen instructions to create a partn ership

with the specific hands-free device. When prompted, enter a passkey.

IMPORTANT: Some hands-free devices have a predefined passkey. If your device has a predefined passkey, you can find it in the documentation for that device. Other devices provide a screen where you enter a passkey that you make up. In either case, you must use the same passkey on both your smartphone and your hands-free device. We recommend that where possible, you make up a passkey o f 16 alphanumeric character s (letters and numerals only) to improve the security of your smartphone. The longer the passkey, the more difficult it is for the passkey to be deciphered.

Bluetooth

After you finish setting up the device, select

Done

to return to Trusted Devices

View.

NOTE: For some car kits, you need to initiate a Bluetooth connection from your smartphone to complete the partnership process. To do this, highlight the car kit in Trusted Devices View, press Menu, and select Connect.

(Optional) Enable advanced hands-free features by pressing the

multifunction

button (MFB) on the hands-free device.

You can tell the connection is successful when you see a light blue headset icon in the title bar of the Phone application. You can now use your smartphone with the Bluetooth hands-free device.

NOTE: If you have both a Bluetooth headset and a car kit, the last one you connected becomes the active device. To switch between the headset and car kit, turn off the active device before you try to connect to the other device.

Managing personal information

Synchronizing information—basics

Synchronizing means that you can enter or change information on your smartphone or on your computer and then synchronize to automatically update the information in both places, so there’s no need to enter the information twice. We strongly recommend that you synchronize your smartphone freq uently to keep your information up-to-date (and backed up) in both locations.

The info from all the following applications is updated by default each time you sync your smartphone with your desktop software:

THE BASICS

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