Oricom have a trained and dedicated team of Customer Support
Representatives, each with the knowledge and resources to assist in
answering your questions quickly and efciently.
Oricom Support - Australia
For all product enquiries, troubleshooting or to discuss the range of
Oricom products, feel free to contact Oricom or visit our website for
answers to frequently asked questions.
When a narrowband radio receives a transmission from an older wideband radio the speech
may sound loud and distorted – simply adjust your radio volume for the best listening
performance. When an older wideband radio receives a signal from a new narrowband
radio the speech may sound quieter - simply adjust your radio volume for best listening
performance. When operating a narrowband radio or Channel 41 - 80 interference is possible
from wideband radios transmitting on high power or on adjacent frequency.
The issues described above are not a fault of the radio but a consequence of mixed use of
wideband and narrowband radios.
This unit complies with all relevant Australian and New Zealand approval
requirements AS/NZS 4365:2011 including radio communications
(Electromagnetic Radiation Human Exposure) standard 2003.
3
Safety Information and Warnings
Safety Information and Warnings
Information on Safe Operation
WARNING
Read This Information Before Using Your Oricom Radio.
The operation of your UHF radio in Australia
and New Zealand is subject to conditions in the
following licenses:
In Australia, the ACMA Radio communications
(Citizen Band Radio Stations) and in New Zealand
by MED the General User Radio License for Citizen
Band Radio.
Radio Antenna
Do not use any radio that has a damaged antenna.
If a damaged antenna comes in contact with the
skin, a minor burn may result.
Unauthorized antennas, modifications, or
attachments could damage the radio and violate
compliance. Do NOT change or modify the antenna.
Do NOT hold the antenna when the radio is “IN
USE.” Holding the antenna reduces range and may
cause bodily harm.
Safety and general use whilst in a vehicle
Check the State and Federal laws and regulations
regarding the use of two way radios in the area
where you drive, and always obey them.
For Vehicles tted with Air Bags
Do not place your radio in the area over an air bag
or in the air bag deployment area. Air bags inate
with great force. If a radio is placed in the air bag
deployment area and the air bag inflates, the
radio may be propelled with great force and cause
serious injury to the occupants of the vehicle.
4
WARNING
Safety Information and Warnings
Read all these Safety Warnings before you
install batteries.
• Do not dispose of the batteries in a re as they
may explode.
• Exercise extreme care when handling batteries
in order not to short the battery with conducting
materials such as rings, bracelets and keys. The
battery or conduction material may overheat
explode and or cause burns.
• Never replace batteries in a potentially explosive
atmosphere (such as where gas is leaking) as
contact sparking may occur while installing or
removing the batteries and cause a fire or an
explosion.
• Do not modify, cut, disassemble, crush, bend,
puncture, heat or damage the batteries
• If batteries leak, do not let the battery liquid touch
skin or eyes. If this happens, immediately flush
the affected areas with water, and seek medical
assistance. Released electrolyte is corrosive and
may cause damage to the eyes and skin. It may be
toxic if swallowed.
• Do not immerse or expose the batteries to water or
other liquids.
• Never use damaged batteries as they may explode.
• Remove batteries when they are no longer able to
hold a charge and when the equipment will not be
used for an extended period of time.
• Dispose of batteries according to local regulations,
never in your household rubbish.
.
5
Safety Information and Warnings
WARNING:
WARNING
Risk of explosion if battery is replaced by an incorrect
type.
Potentially Explosive Atmospheres
Turn your radio OFF when in any area with a
potentially explosive atmosphere. Sparks in such
areas could cause an explosion or fire resulting in
injury or even death.
NOTE: Areas with potentially explosive atmospheres
are often, but not always clearly marked. They
include fueling areas such as below deck on boats;
fuel or chemical transfer or storage facilities; areas
where the air contains chemicals or particles, such
as grain, dust, or metal powders; and any other area
where you would normally be advised to turn off your
vehicle engine.
Blasting Caps and Areas
To avoid possible interference with blasting
operations, turn your radio OFF near electrical
blasting caps or in a “blasting area” or in areas
posted: “Turn off the two way radio.” Obey all signs
and instructions.
6
WARNING
Safety Information and Warnings
Exposure to Radio Frequency Energy
Your Oricom two-way radio complies with Australian
Communications Authority Radio communications
(Electromagnetic Radiation-Human Exposure) Standard,
2003.
To assure optimal radio performance and
make sure human exposure to radio frequency
electromagnetic energy is within the guidelines set
out in the above standards always adhere to the
following procedures.
Transmit and Receive Procedure
Your two-way radio contains a transmitter
and a receiver. To control your exposure and
ensure compliance with the general population/
uncontrolled environment exposure limits, always
adhere to the following procedure:
• Transmit no more than 50% of the time.
• To receive calls, release the PTT button.
• To transmit (talk), press the Push to Talk (PTT)
button.
Transmitting 50% of the time, or less, is important
because the radio generates measurable RF
energy exposure only when transmitting (in terms
of measuring standards compliance).
Always hold the radio approximately 5cm in front
of your mouth with the antenna pointing away from
your head.
7
Safety Information and Warnings
Radio Operation and EME Exposure
WARNING
Unauthorized antennas, modifications, or
attachments could damage the radio and violate
compliance.
Do NOT hold the antenna when the radio is “IN
USE.” Holding the antenna reduces the effective
range.
Do not use the radio if the antenna is damaged. If a
damaged antenna makes contact with your skin, a
minor burn can result.
If you wear a radio on your body when transmitting,
always fit the radio on the belt clip (supplied).
Always ensure the radio and it's antenna are at
least 5cm from your body when transmitting.
Electromagnetic Interference/Compatibility
Nearly every electronic device is susceptible to
electromagnetic interference (EMI). To avoid the
possibility of electromagnetic interference and/
or compatibility conicts, turn off your radio in any
location where posted notices instruct you to do so
such as health care facilities.
Aircraft
When instructed to do so, turn off your radio when
onboard an aircraft. Any use of a radio must be in
accordance with applicable regulations per airline
crew instructions.
8
WARNING
Safety Information and Warnings
Medical Devices - Pacemakers
The Advanced Medical Technology Association
recommends that a minimum separation of
6 inches (15cm) be maintained between a
handheld wireless radio and a pacemaker.
These recommendations are consistent with the
independent research by and recommendations of
the U.S. Food and Drug Administration.
People with pacemakers should:
• ALWAYS keep the radio more than 15cm from
their pacemaker when the radio is turned ON.
• Not carry the radio in the breast pocket.
• Use the ear opposite the pacemaker to minimize
the potential for interference.
• Turn the radio OFF immediately if there is any
reason to suspect that interference is taking
place.
Medical Devices - Hearing Aids
Some radios may interfere with some hearing aids.
In the event of such interference, you may want to
consult your hearing aid manufacturer to discuss
alternatives.
9
Safety Information and Warnings
Other Medical Devices
WARNING
If you use any other personal medical device,
consult the manufacturer of your device to
determine if it is adequately shielded from RF
energy. Your physician may be able to assist you in
obtaining this information.
General warnings
Never use your radio outdoors during a
thunderstorm.
Keep the radio out of reach of babies and young
children.
Installation
Removing the Belt Clip
Pull the belt clip latch away from the radio.
While pulling the belt clip latch, push up the belt clip.
Installing the Belt Clip
Slide the belt clip into the slot.
A “click” indicates the belt clip is locked into position.
10
Installing the Batteries
Lift the battery cover lock to open
then remove the battery cover.
Install the rechargeable batteries
by following the orientation as
shown in Figure 1.
Replace the Battery compartment
cover and lock.
Getting Started
WARNING
• Follow the polar directions and insert 4 x AAA 600mA Ni-MH
rechargeable batteries.
• Incorrect positioning can damage both the batteries and unit.
• Don’t try to recharge non-rechargeable batteries.
• Make sure the battery compartment cover is securely locked
in place when you are charging the batteries.
• Dispose of used batteries safely according to local
regulations, never in your household rubbish.
• Don’t leave dead batteries in the unit. They might leak.
CHARGING BATTERIES
When the “Battery level ” icon is low, you need to charge
the battery with the enclosed desk cradle and AC/DC adaptor.
Figure 1
11
Getting Started
CHARGING WITH DESK CRADLE
Plug the adaptor into the wall socket and the other end into
charging desk cradle.
The cradle LED will illuminate red once
you dock the radio for charging,
there will be no charging indication on
the radio's LCD display.
CHG
PTT
2 radios can be charged at the same
time with the cradle.
Charge time from at to full requires
about 8 ~ 10 hours.
After charging, remove the radio from the cradle.
CHARGING WITH AC Adaptor
To charge directly with AC adaptor instead of the cradle, please
make sure the radio is off before charging.
Plug the adaptor into the wall socket and
the other end into the radio earphone jack.
The LCD Icon will ash.
Note: If you don't turn off the radio, the
radio will automatically turn off during
charging. Once charging is complete,
turn radio off, wait a few seconds then
turn it back on.
Charge time from at to full requires
about 8 ~ 10 hours.
After charging, unplug the adaptor from the socket.
MENU
SC /
MON
12
Getting Started
Transmitting Range
The talk range depends on the environment and terrain. In
general the radio can reach further in wide open spaces,
without obstructions such as hills or buildings. Range is
affected by concrete structures, heavy foliage and by operating
radios indoors or in vehicles. Don’t try to use two radio units
which are less than 1.5m (5 feet) apart. Otherwise, you may
experience interference.
Optimal Range
Outdoors
Flat, open areas
Medium Range
Outdoors
Buildings or trees
Also near residential
buildings
UHF2190K Pack Contents:
2 x UHF2190K UHF CB Radios
1 x Twin Charging Pod
1 x AC Adaptor
8 x AAA 600mA Ni-MH
Rechargeable Batteries
2 x Belt Clips
Minimal Range
Outdoors
Dense foliage or
mountains. Also inside
some buildings
13
Getting Started
Oricom UHF2190K Accessories
The following Oricom UHF2190K accessories can be purchased
directly from Oricom. Visit www.oricom.com.au or call
(02) 4574 8888.
Model No.Description
2U0175Heavy duty speaker microphone
2U0176 Twin charging cradle
2U0177AC adaptor
2U0178 Car charger
2U0179Ear bud mics
2U0180 Single belt clip
2U0181AAA 600mA Ni-MH Rechargeable Battery
FOR A FULL LIST OF CURRENT PARTS AND ACCESSORIES
VISIT www.oricom.com.au
14
Oricom UHF2190K instructions
1
2
3
4
5
6
10
11
12
14
Oricom UHF2190K 2-Way CB Radio
7
8
9
MENU
SC /
MON
13
1. Antenna
2. Torch LED
3. PTT key
4. Menu / Key lock key
5. Call Tone key
6. Down key
7. Power On/Off/Volume
Knob
8. LCD display
9. Earphone & Charger
Jack
10. Up key
11. Torch On/Off key
12. Scan / Monitor key
13. Microphone
14. Speaker
15
Oricom UHF2190K instructions
LCD DISPLAY ICONS
1. TX
2. RX
3. Dual Watch
4. VOX
5. Repeater
6. Battery Level
7. DCS
16
8. CTCSS
9. Code for CTCSS/DCS
10. APO (Auto Power Off)
11. Main Channel Digits
12. Key Lock
13. Vibrator
14. Call Tone
Operation
Operation
Turning the Radio ON/OFF
To Turn ON;
Rotate the POWER/VOL knob clockwise until the LCD Screen turns
ON and displays the current channel.
To switch OFF;
Rotate the POWER/VOL knob counter clockwise until the LCD
screen turns blank and you hear a click.
Adjusting the Speaker Volume
After turning on the radio, you can adjust the volume level by
rotating the Power/Vol knob.
Changing Channels
To select the main channel
Press ▲ or ▼ key to select your desired main channel number.
Press the PTT key to conrm and quit or press MENU to
continue to the next menu setting. LCD will display the channel
frequency.
You have 10 seconds to decide before auto-reverting back to
the main screen.
Your UHF2190K is simplex “one way at a time”. While you are
speaking, you can not receive a transmission.
Your UHF2190K is an open- ‐license band. Always identify
yourself when transmitting on the same channel.
IMPORTANT: Before transmitting on a channel listen to ensure
it is not already in use.
17
Operation
Key Lock
Press and hold key for 3 seconds, LCD displays icon.
All keys are locked except PTT , torch and
To unlock, press and hold
key for 3 seconds again.
key.
Torch
Press key to turn on the LED torch. Press the key
again to turn the torch off.
Scanning Channels
Press the SC/MON key once, LCD will display SC/MON and
radio will start scanning.
LCD display shows the scanning channel one by one.
It will stop at channels with a signal for a while.
Note: Please be aware that the scanning will stop at the
channels with the same CTCSS / DCS as your radio setting
only.
Press ▲ or ▼ key to continue scanning.
Or if you want to use this channel, press PTT to conrm and
your radio will stay on this channel.
If there is no signal, it will continue to scan. Press SCAN key or
PTT to exit Scan funtion and return to preset Channel.
Monitor (Zero squelch)
Press and hold SC/MON key to temporarily open the squelch in
order to listen to signals that are too weak to keep the squelch
permanently opened. Release the SC/MON key to stop.
18
Operation
Transmitting and Receiving
The radio has 75 main frequencies and 38 CTCSS codes or 83
DCS codes. You can communicate with any other user who is
using the same combinations, providing they are within range.
To transmit, press & hold the PTT key, LCD displays
indicating the radio is transmitting.
Hold the radio in a vertical position with the microphone
3-5 cm from your mouth and then speak.
When you nish speaking, release the PTT key.
The radio will automatically sound the received signal from
the other radio on the same channel, the LCD will display the
receive icon
The transmission is SIMPLEX “one way at-a-time.” While you
are speaking, you can not receive a transmission.
Adjust volume control if necessary.
.
RPT ON/OFF information
If a Repeater channel is selected, press MENU key once, then
use ▲ or ▼ button to turn on or off.
PLEASE NOTE: if the selected channel is not a repeater
channel, this feature is not available and all other menu
features will require 1 button push less to select that feature.
CTCSS
Press Menu key MENU twice, the current CTCSS sub-channel
number ashes on the LCD Screen.
Press the ▲ or ▼ button to select one of the 38 CTCSS sub-
channels.
TX icon
19
Operation
Press the PTT key to conrm and quit or press MENU to
continue to the next menu setting.
Each channel also has 83 digital codes to let you set up a
group of users for more private communication.
Press Menu key MENU 3 times, the DCS code is blinking on
the LCD Screen.
Press the ▲ or ▼ button to select the desired DCS code.
Press the PTT key to conrm and quit or press MENU to
continue to the next menu setting.
Note:
- The unit will use the last codes either CTCSS or DCS being
selected and conrmed.
CTCSS = Coded tone controlled squelching system. This allows
you to talk on a private sub channel on an active channel.
DCS is a digital extension of CTCSS. It provides extra, digitally
coded, squelch codes that follow after the 38 CTCSS codes.
CTCSS 1 to 38, followed by DCS 1-83.
Dual Watch
The unit has dual watch function. You can monitor two
channels, the current and another (dual watch) channel. If the
unit detects a signal on either channel, it will stop and receive
the signal.
Press the MENU key 4 times, LCD displays DW icon and the
CH icon will ash.
Press ▲ or ▼ key to select the dual watch channel (1-80,
except the current channel), or OF to turn OFF.
After function has been turned on, LCD will display DW icon.
Press the PTT key to conrm and quit or press MENU to
continue to the next menu setting.
20
Operation
VOX
Voice operated transmitter, allows you to transmit with your
voice without pressing the PTT button.
Your UHF2190K is equipped with an adjustable Voice Operated
Transmitter (VOX) that can be used for automatic voice
transmission.
You can enjoy talking and listening without pressing PTT key.
The level of VOX sensitivity is shown by a number on the LCD
Screen. At the highest level, the units will pick up softer noise
(including background noise); and the lowest level, will pick up
louder noise.
Press the MENU key 5 times, the LCD will display VOX icon
and the VOX sensitivity digit will ash.
Press ▲ or ▼ key to select sensitivity level from “OF, 1, 2, 3”
for “OFF, Low, Medium and High respectively.
After turning on the VOX function, LCD will display VOX icon.
Press the PTT key to conrm and quit or press MENU to
continue to the next menu setting.
Please speak close to the mic in order to activate VOX function.
Note: VOX operation is not recommended if the radio will be
used in a noisy or windy environment.
Call Tone
You can use 1 of 10 different “Call Tones” to get the attention
of another user on the same channel.
Press the
sound, the LCD will display the transmit and the call tone
icons.
key to send the selected tone, the tone will
21
Operation
To select a call tone
Press the MENU key 6 times, the LCD will display the icon
and call the tone number will ash.
Press ▲ or ▼ key to select your desired call tone.
Press the PTT key to conrm and quit or press MENU to
continue next menu setting.
VIBRATE MODE
The unit will vibrate to alert you when it receives a Call or radio
voice signal from other UHF2190K radios.
Press MENU key 7 times, the LCD will display “
Press ▲ or ▼ key to turn the vibrator on or off.
After turning on the function, LCD will display
Press PTT to conrm and quit or press MENU to continue next
menu setting.
Note: Call tone and Vibrate can be activated at the same time.
While the unit is in standby mode for over 30 seconds, it will
vibrate 1 time upon receiving a voice signal.
”.
icon.
Key Tone
This feature allows the radio to emit a conrmation tone after
pressing each button.
Press MENU key 8 times, LCD display “t o”.
Press ▲ or ▼ key to select the Key Tone On/Off.
Press PTT to conrm and quit or press MENU to continue next
menu setting.
22
Roger Beep
The Roger Beep is a tone which is automatically transmitted
whenever the PTT button is released.
Press MENU key 9 times, LCD display “r o”.
Press ▲ or ▼ key to select the Roger beep On/Off.
Press PTT to conrm and quit or press MENU to continue next
menu setting.
Auto Power Off
Press MENU key 10 times, LCD display icon.
Press▲ or ▼ key to select auto power off time from 30, 60
and 90 mins.
Press PTT key to conrm and quit or press MENU to return to
Main screen.
After turning on this feature, LCD will display
automatically turn off at the designated time.
icon and
Reset the unit
To reset the radio to default:
Power off the radio, press and hold "SCAN" + "PTT", and then
Power ON.
Operation
23
Operation
Duplex operation via Repeaters
This feature allows you to use local repeater stations that are
designed to automatically re-transmit your broadcast over a
large area thus giving you increased range.
Repeater stations are privately operated radio systems installed
throughout Australia.
For example, if you wish to access a repeater station in your
area which operates on channel 2, you need to set the Duplex
access on this Channel.
When you have turned on the Duplex setting in the menu
for the selected channel (and you are within range of a local
repeater), your radio will automatically transmit to the repeater
on channel 32.
Turning on/off Duplex on channels
a. Select the required channel to suit the repeater station you
wish to access (Channels 1~8 and 41 ~ 48)
b. Press the MENU key once, “RPT” icon will display.
c. Press the Up or Down key to set the Repeater function to ON
or OFF.
d. Press the PTT key to conrm your setting.
e. The RPT icon will display to indicate that Repeater function is
set on that channel.
24
Operation
Receive Channel12 345* 6 7 8
Transmit channel31 323334 35* 36 37 38
Receive Channel4142 434445 46 47 48
Transmit channel71 727374 75 76 77 78
* Channel 5 is emergency channel only
Channel 2
Channel 2
Channel 32
Repeater Station
Channel 32
25
Channel Frequency Table
Channel Frequency Table
Radiocommunications (Citizen Band Radio Stations)
Class Licence 2002
No licence is required to own or operate this radio in Australia
and New Zealand. The Radiocommunications (Citizen Band
Radio Stations) Class Licence 2002 contains the technical
parameters, operating requirements, conditions of licence and
relevant standards for Citizen Band (CB) radios. CB radios must
comply with the class licence for their use to be authorised
under the class licence.
UHF channels and frequencies
IMPORTANT NOTE: The operation of your UHF radio in Australia
and New Zealand is subject to conditions in the following
licenses:
In Australia the ACMA Radio communications (Citizen Band
Radio Stations) and in New Zealand by MED the General User
Radio License for Citizen Band Radio.
26
Channel Frequency Table
EMC Technologies(NZ) Ltd
TestReportNo 101127.1
Reportdate:25
th
November2010
6.2Nominal Carrier
Table1 NominalCarrierFrequency
EMC Technologies(NZ) Ltd
TestReportNo 101127.1
Reportdate:25
th
November2010
6.2Nominal Carrier
Table1 NominalCarrierFrequency
Channel
TxRx
Channel
TxRx
FreqFreqFreqFreq
MHZMHzMHzMHz
01*476.4250476.425021476.9250476.9250
41*-476.437561‡——
02*476.4500476.450022†476.9500476.9500
42*-476.462562‡——
03*476.4750476.475023†476.9750476.9750
43*-476.487563‡——
04*476.5000476.500024477.0000477.0000
44*-476.512564477.0125477.0125
05*476.5250476.525025477.0250477.0250
45*-476.537565477.0375477.0375
06*476.5500476.550026477.0500477.0500
46*-476.562566477.0625477.0625
07*476.5750476.575027477.0750477.0750
47*-476.587567477.0875477.0875
08*476.6000476.600028477.1000477.1000
48*-476.612568477.1125477.1125
9476.6250476.625029477.1250477.1250
49476.6375476.637569477.1375477.1375
10476.6500476.650030477.1500477.1500
50476.6625476.662570477.1625477.1625
11476.6750476.675031*477.1750477.1750
Channel
01*476. 4250 476.425021476.9250 476.9250
02*476. 4500 476.450022†476.9500 476.9500
03*476. 4750 476.475023†476.9750 476.9750
04*476. 5000 476.500024477.0000 477.0000
05*476. 5250 476.525025477.0250 477.0250
06*476. 5500 476.550026477.0500 477.0500
41*-476.437561‡——
42*-476.462562‡——
43*-476.487563‡——
44*-476.512564477.0125 477.0125
45*-476.537565477.0375 477.0375
46*-476.562566477.0625 477.0625
07*476.5750 476.575027477.0750 477.0750
47*-476.587567477.0875 477.0875
08*476.6000 476.600028477.1000 477.1000
48*-476.612568477.1125 477.1125
9476.6250 476.625029477.125 0 477.1250
10476.6500 476.650030477.150 0 477.1500
11476.6750 476.675031*477.1750 477.1750
51476.6875 476.687571*477.1875-
12476.7000 476.700032*477.2000 477.2000
52476.7125 476.712572*477.2125-
13476.7250 476.725033*477.2250 477.2250
53476.7375 476.737573*477.2375-
14476.7500 476.750034*477.2500 477.2500
54476.7625 476.762574*477.2625-
15476.7750 476.775035*477.2750 477.2750
55476.7875 476.787575*477.2875-
16476.8000 476.800036*477.3000 477.3000
56476.8125 476.812576*477.3125-
17476.8250 476.825037*477.3250 477.3250
57476.8375 476.837577*477.3375-
18476.8500 476.850038*477.3500 477.3500
58476.8625 476.862578*477.3625-
19476.8750 476.875039477.3750477.3750
59476.8875 476.887579477.3875 477.3875
20476.9000 476.900040477.4000477.4000
60476.9125 476.912580477.4125 477.4125
TxRx
FreqFreqFreqFreq
MHZMHzMHzMHz
49476.637 5 476.637569477.1375 477.1375
50476.662 5 476.662570477.1625 477.1625
Channel
TxRx
27
Channel Frequency Table
* The primary use for these channels is repeater operation using 750
kHz offset. Channels 1-8 and 41-48 inclusive are used for mobile
reception and channels 31-38 and 71-78 for mobile transmission. In
addition, any designated repeater channel may be used for simplex
operation in areas where it is not used for repeater operation.
† Speech telephony shall be inhibited on these channels.
‡ At the time of production, Channels 61, 62 and 63 are guard channels
and are not available for use.
Channel 5 and 35 (paired for Duplex repeaters) are reserved as
emergency channels and should be used only in an emergency.
CTCSS and DCS will not operate on channels 5 and 35.
A list of currently authorised channels can be obtained from the
ACMA website in Australia and the MED website in New Zealand.
Channel 11 is a calling channel generally used to call others and
channel 40 is the customary road vehicle channel.
Once contact is established on the calling channel, both stations
should move to another unused “SIMPLEX” channel to allow others
to use the calling channel.
Channels 22 and 23 are for Telemetry and Telecommand use, voice
communications are not allowed on these channels by law.
Channel 9 and above are the best choices for general use in Simplex
mode.
28
TROUBLE SHOOTING GUIDE
PROBLEM GUIDE
No power or radio
switches off after a
short time
I cannot communicate
with other group
members
Audio cutting in and
out at receivers end.
Too many
transmissions heard
on my channel.
1: Check charger and batteries are
installed correctly.
2: Clean battery contacts
(Important!).
3: Replace batteries with fully
charged or new batteries.
4: Battery capacity poor: battery
defective or at end of life, replace
batteries.
1: Verify, that the channel frequency
and the CTCSS settings are the
same on all radios.
2: The other group members are not
within radio coverage.
1: Too weak signal-too far away.
2: External mic defective?
Please contact Oricom Support.
1: Another group is using the same
channel number -change channel
Troubleshooting guide
29
Customer Support
Customer Support
If you have any problems setting up or using this product, you will
nd useful tips and information in the Troubleshooting section of this
user guide as well as “Frequently Asked Questions” on our website
www.oricom.com.au.
If you have further questions about using the product after reviewing
the resources above or would like to purchase replacement parts or
accessories, please call our Customer Support Team.
Important
Please retain your purchase receipt and attach to the back page of
this user guide as you will need to produce this if warranty service
is required.
30
Express Warranty (Australia)
Express Warranty (Australia)
This Express Warranty is provided by Oricom International Pty Ltd
ABN 46 086 116 369, Unit 1, 4 Sovereign Place, South Windsor NSW
2756, herein after referred to as “Oricom”.
Oricom warrants that the product is free from defects in materials
or workmanship during the Express Warranty Period. This Express
Warranty does not extend to any product from which the serial
number has been removed or was purchased outside of Australia.
The benets of this Express Warranty are in addition to other rights
and remedies you may have under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure. In the event of a minor
failure, Oricom reserves the right to choose to repair or replace the
product.
The Express Warranty Period will be a period of 3 years beginning on
the date of purchase of the product evidenced by your dated sales
receipt. You are required to provide proof of purchase as a condition
of receiving Express Warranty services.
You are entitled to a replacement product or repair of the product at
our discretion according to the terms and conditions of this document
if your product is found to be faulty within the Express Warranty
Period. This Express Warranty extends to the original purchaser only
and is not transferable.
31
Express Warranty (Australia)
Products distributed by Oricom are manufactured using new materials
or new and used materials equivalent to new in performance and
reliability. Spare parts may be new or equivalent to new. Spare parts
are warranted to be free from defects in material or workmanship for
thirty (30) days or for the remainder of the Express Warranty Period
of the Oricom branded product in which they are installed, whichever
is longer. During the Express Warranty Period, Oricom will where
possible repair and if not replace the faulty product or part thereof. All
component parts removed under this Express Warranty become the
property of Oricom. In the unlikely event that your Oricom product has
a recurring failure, Oricom may always, subject to the Competition
and Consumer Act 2010, at its discretion, elect to provide you with a
replacement product of its choosing that is at least equivalent to your
product in performance.
No change to the conditions of this Express Warranty is valid unless
it is made in writing and signed by an authorised representative of
Oricom.
Oricom will not be liable under this Express Warranty, and to the
extent permitted by law will not be liable for any defect, loss, damage
or injury arising out of or in connection with a:
1. Failure by you to adhere to the warnings and follow the
instructions set out in this user guide for the proper installation
and use of the product;
2. Willful misconduct or deliberate misuse by you of the product;
3. Any external cause beyond our control, including but not limited
to power failure, lightning or over voltage; or
4. Modification to the product or services carried out on the
product by anyone other than Oricom or Oricom’s authorised
service provider.
32
Express Warranty (Australia)
How to make a claim under your Express Warranty
in Australia
Oricom has a simple warranty process for you to follow:
• Please call or email our Customer Support Team, 02 4574
8888 or support@oricom.com.au.
• A Customer Support Team member will verify after
troubleshooting with you if your product qualifies under
warranty. If so, they will give you a Product Return Authorisation
number.
• We will then email a Return Authorisation form and a Repair
Notice (if necessary), together with instructions on how to return
the product for warranty service.
Please note that if a Customer Support Team member advises that
your product does not qualify for return, this warranty does not
apply to your product. Products that are authorised to be returned to
Oricom in Australia must include all of the following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your original
copy)
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
33
Express Warranty (Australia)
Please note that this Express Warranty excludes expenses incurred
by you in returning any faulty product to us. You must arrange and
pay any expenses incurred (including postage, delivery, freight,
transportation or insurance of the product) to return the faulty product
to us, however, we will arrange delivery of the repaired or replaced
faulty product to you.
Important Information
Repair Notice
Please be aware that the repair of your products may result in the
loss of any user-generated data (such as stored telephone numbers,
text messages and contact information). Please ensure that you
have made a copy of any data saved on your product before sending
for repair. Please also be aware that products presented for repair
may be replaced by refurbished products or parts of the same type
rather than being repaired.
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