Orange SPV M3100 User Manual

Download

get started

with your SPV M3100

welcome

Congratulations on your new Orange phone.

This guide will take you through registering with Orange, inserting

your SIM Card and using the main features of your phone for the

first time.

While your battery is charging, why not take five minutes to explore

your phone and the exciting services that Orange has developed

for you?

the future’s bright, the future’s Orange

contents

1 get going

insert your USIM Card ..........

outside your SPV M3100 ......

your Homescreen .................

Orange World .......................

video calling .........................

set up your email account .....

Orange Mail Enterprise

Service .................................

synchronise your phone ........

Bluetooth

............................34

2 get extras

conference calling .................38

Caller id ................................39

Memory Mate .......................

Orange Answer Phone ..........

Orange Directory Enquiries ...

text alerts .............................

voice alerts ...........................

Orange Plus .........................

your account online .............

3 get international ...............55

4 stay secure .......................61

5 reference ...........................65

contac t Or ange .....................100

fur ther i nforma tio n ................101

get going

1 Find the IMEI number on the sticker inside your phone, usually found

underneath the battery. You may need the number in future if your phone

is lost or stolen.

2 Find the USIM Card number on the back of your USIM Card. You will need

this number when you register your phone.

3 If you are already with Orange when you register, you will be asked for

your Orange password. If you are new to Orange you should have a new

password ready.

4 If you bought your phone from an Orange shop, it may already be

registered. If not, you will need to call Orange Customer Services to register.

pay monthly customers

new pay monthly customers

Call 980 from your Orange phone or

07973 100 980 from any other phone

upgraded pay monthly customers

Call 0800 079 0027

pay as you go customers

new pay as you go customers

Call 0800 079 0006

After you register

Orange will update your USIM Card over the air with a text message. When

you first turn your phone on, you will see the USIM update message. You can

leave it in your inbox until you are ready to delete it. Turn your phone off and

back on again to enable it to make your first call.

And lastly

When you apply to register on the Orange network, you and Orange agree to

be bound by the Orange terms and conditions set out in this guide. You may

want to take time to read and consider them before you register.

upgraded pay as you go customers

Call 0800 079 0006

insert your USIM Card outside your SPV M3100

USIM card

It’s very important that you use your new USIM Card in your new phone. If the

USIM Card is in the box with your phone, please follow the instructions below.

If there isn’t a USIM Card, check if it has been inserted already and contact

Orange Customer Services if not. Make sure you have made a note of your

USIM number for registration purposes.

1 Remove the USIM Card from its plastic

surround. Its contacts are easily damaged

so take care when doing this and try to

avoid touching them.

2 Remove the battery cover by sliding the

grey lever at the bottom side. Remove the

battery and insert your USIM card so that

the cut-off corner fits into the surround.

3 Slide the USIM Card up and into place.

Note: If you’ve upgraded your phone you

must insert your new USIM Card to use

Multi Media Messaging. Your Orange

phone number will not change.

Messaging key

Press for a quick access

to messaging menu.

keyboard

OK key

Press to confirm your

data entries, or to exit

the program in use.

outside your SPV M3100outside your SPV M3100

Internet Explore key

Press to launch Internet Explorer and access Orange World.

memory card slot

action key

Use the key to move up, down and sideways in menus. Press it inward to confirm that you want to carry out the function highlighted on the display.

camera lens for video call

Capture your image

during a Video Call.

power on/off key

Press this key to

switch on / off

your device.

Comm Manager key

Press to launch

Comm Manager.

headphone socket

Insert your headphones

here to listen to music

or use your phone

handsfree.

infrared port

video call key

Press to start a

video call.

Start key

Press to open

the Start Menu.

soft keys

The functions of these

two keys change

according to what

you are doing.

end key

talk key

Press to answer a

call or after entering a

number when making

an outgoing call.

Press to end a call

or, if your phone is

ringing, to reject a call

and divert it to Orange

Answer Phone.

your Homescreenoutside your SPV M3100

car connector

Allows you to attach your

phone to the car antenna

for better reception.

Simply peel off the

rubber cap and connect

the antenna jack. Replug

the cap if unconnected.

camera lens

Capture images or

video clips.

camera key

Launches the camera

viewfinder. Press to

capture a picture if you’re

already in camera mode.

stylus

self portrait mirror

Use the mirror to

perfectly frame your

self-portraits.

volume

Press to turn the

volume of a call up

or down.

Voice Command key

Press to start Voice

Speed Dial; press

and hold to record

voice note.

flash

Orange has added the Homescreen to your phone so that you can quickly link

to the features you use the most as well as see at a glance any missed calls or

new messages.

quick access

The Homescreen lets you launch key features of your

phone and great services from Orange in as few as two key

presses. Whether you want to send a text message, take a

photo or start exploring Orange World, you can now do it

faster than ever.

all the options

Each time you select one of the icons, you’re presented

with a list of options that give you even more choice.

So, for example, when you want to browse Orange World,

you can choose to go direct to Info, Fun, Tools or

Your Page.

Orange Worldyour Homescreen

get an overview

Another great feature of the Homescreen is that you can see at a single

glance whether you’ve missed any calls, received any messages or have

any live appointments. To get more details, all you need to do is scroll to the

relevant icon and click.

come back soon

Whenever you finish using a feature on your phone, you’ll be returned to the

Homescreen. It will soon become a familiar starting point for exploring the

great services that Orange has to offer.

Orange business customers

If you’re a business customer we’ve created the Expert Homescreen

to make your phone even more useful. The Expert Homescreen gives you the

option to choose your favourite applications and create a shortcut to them

from the Homescreen.

You can deactivate the Expert mode Home screen by choosing Options from

the Expert icon menu on the Homescreen. Unchecking the box will activate your

regular Homescreen and the Expert icon will be replaced by the Camera icon.

Use Orange World to stay informed, in touch and in control

wherever your day takes you.

We understand that you need to stay ahead of the game even

when you’re away from your office, and Orange World is full

of useful applications and features that perfectly compliment

your SPV to make sure you know what’s going on.

You can easily personalise your homepage for fast access

to the pages you need, whether you’re looking for information,

to get organised or simply to have fun.

Your new SPV also has 3G capability, which means the

days of slow downloads are now behind you. 3G increases

the rate of data transfer so your SPV downloads are faster

than ever before.

Why not explore Orange World now and try out a download?

Simply use the

Microsoft

from there.

icon in the Homescreen to open

Pocket Internet Explorer and follow the links

video callingvideo calling

Be a part of any event, even if you’re not there in person. Video calling means

that you can see the person you are talking to (and any goings on in the

background) in real time on your phone.

1 Dial the number you want to call, or select a number from your

address book.

2 Press the video call key to connect the call.

Note: You can only make a video call to someone who has a video-enabled

phone and video calls can only be made while in 3G coverage, shown by a

symbol in your main display.

Note: If you do not accept the video call, the caller will not be able to leave a

message on your Answer Phone.

video calling tips

For a good quality video call, think about lighting:

■

try not to stand with a window directly behind you or you’ll just become

a dark shadow

■

if possible, face the light during a video call.

Remember that there will be a short delay between making a movement and

the person you’re calling seeing it. If you make (or film) lots of fast movements,

it might appear to be jerky at the other end.

set up your email accountset up your email account

Stay on top of your inbox even when you’re away from your desk.

If your corporate or personal email account is POP3 or IMAP4 enabled you

can use your phone to manage emails. You will need to ask your Internet

service provider or IT department for the correct settings, then create a

new mailbox on your phone. You can then send, receive, reply and forward

messages as normal.

photos, videos or contact information.

Once you have set up your email accounts, sending email couldn’t be simpler.

To send an email message

1 Press Start from the Homescreen. Scroll to Me ssaging.

2 Choose the email account you want to use. Press New.

3 Fill in the To and Cc or Bcc Fie lds. You can enter contacts manually or

press the action key to retrieve details from your Address Book.

4 Enter a subject for your email and then write the full message.

5 You can add attachments by pressing Menu.

6 Press Send to send your message.

You can also attach any files from your phone, such as

To manually check for new email, select the email account you wish to check.

Press Menu and select Send/Receive.

Orange Email settings

Your name _____________ Orange Email address _____________ Server type Incoming mail server pop.orange.net Outgoing mail server smtp.orange.net Network Orange Internet User name ______________ Password ______________ Domain ______________

If you have an Orange Email account you will have receive d

these settin gs when you first subscr ibed to Oran ge Interne t.

POP3

@orange.net

* *

Orange Mail Enterprise ServiceOrange Mail Enterprise Service

your business mail will get to you wherever you are

Orange Mail ES is a “push” mail and PIM (Personal Information Management)

service that updates your PIM applications on your device instantly. Almost at

the same moment your company based mail server receives an email update

the information (mail, agenda, task, etc.) is pushed to your device.

It is democratic: accessible at an inexpensive fixed monthly rate, with excellent

support to IT managers and end-users, easy to set-up and intuitive to use.

It is secure: Orange Mail ES uses the industry’s top level Advanced Encryption

Standard (AES) to encrypt your information that is sent from or to your device.

In case your device gets lost or stolen your IT manager will be able to delete

information on your device remotely.

It is fast: Orange Mail ES takes full benefit of the 3rd generation networks,

enabling you to download big file attachments in a few seconds.

It is rich: Edit and amend file attachments on your device before forwarding

them to another recipient, look up your company directory and import

addresses into your device.

It is easy to get: to benefit from this service the Orange Mail ES server

software has to be installed next to your company’s email server. There are no

software license costs or installation costs (free phone support for installation).

Ask your IT manager to contact Orange business customer service to set-up

the service with your company.

For more information visit

www.orange.co.uk.

synchronise your phonesynchronise your phone

why connect?

Your SPV M3100 has several methods of connecting to different devices,

allowing you to access your company Intranet, connect to the Internet,

synchronise information using ActiveSync

wires using Bluetooth

By synchronising your SPV M3100 and your PC, you can make sure that all

of your important information, like emails and contacts, are kept up to date.

You can also use synchronisation to add new programs and exchange files

between your computer and your SPV M3100.

First, you will need to install Outlook 2002 (if you don’t have this already) and the

new version of Microsoft

ActiveSync® 4.x from the Companion CD that came

with your SPV M3100, as earlier versions will not work with your SPV M3100.

Do not attach your phone to your PC yet.

1 Insert the SPV M3100 Companion CD into the CD-ROM drive of your

desktop computer. Don’t attach your SPV M3100 to your PC yet. The CD

and send and receive data without

will autostart. Simply follow the onscreen instructions for installing Microsoft

Outlook 2002 and Microsoft® ActiveSync® 4.x.

2 Restart your computer, then connect your SPV M3100 using the USB

connection cable. ActiveSync® will autostart when it detects your phone,

and the connection wizard will open. Work through each screen of the

wizard, completing information as necessary.

3 At this stage you can decide whether you want to create an exclusive

Standard partnership with the PC you are working on, or only a temporary

Guest partnership (for example, if you are using a borrowed laptop or

friend’s computer). When you have finished, your PC and SPV M3100 will

synchronise.

Did you know: If your company supports direct synchronisation with

Microsoft®Exchange Server 2003 and Service pack 2 is installed, you can set

up your device to sync with it and then your phone is able to receive push email.

Push email is the fancy name for email that arrives on your phone at the same

time it arrives in your inbox. This means that once your account is set up, your

email arrives with you, real time, without you having to do anything.

synchronise your phonesynchronise your phone

So if you’re waiting for that important email while you’re away from your desk,

you can be assured that your phone will alert you the second it arrives in your

inbox and you can check it while you are on the move. With the large screen

and the ability to view documents such as Word, Excel or Power Point it will

be as if you have never left your office.

Note: Push email is available on most service plans, please check on

www.orange.co.uk or call Customer Services to see if your service plan

supports this service.

To exchange ﬁles between your phone and a P

1 Connect your SPV M3100 to the PC.

2 On your PC, click on My Computer and go to Mobile Device to explore and

manage the files on your phone.

3 You can now exchange any file between your SPV M3100 and the

computer by simply dragging and dropping the file in the desired location.

To browse your phone:

1 Tap on . Choose Programs then File Explorer.

2 Tap on My Document, then choose the folder where

you have saved the file.

If you’ve forgotten where your ﬁle is:

1 Tap on . Choose Programs, then Search.

2 Type the name of the file you’re looking for in the

Search for: field.

3 On the left-hand corner at the bottom of the screen,

tap Search and wait for the results to appear.

synchronise your phonesynchronise your phone

Wi-Fi

Connect wherever you are with the Wireless LAN Manager. Wireless

LAN Manager allows you to manage a Wi-Fi Internet connection on your

SPV M3100. It is designed to work with existing 802.11b devices such as

access points or routers. To run Wireless LAN Manager with your SPV M3100,

you will need to have access to a broadband Internet connection and the

necessary access point or a router that emits Wi-Fi signals. If you do not have

access to broadband Internet, check with your Internet service provider before

running this application.

switch on Wi-Fi:

To use Wi-Fi on your SPV M3100, you need to turn on the internal Wi-Fi

antenna on your device.

1 Press the key on the left-hand side of your phone.

2 Tap the icon to turn Wi-Fi on. When Wi-Fi is on, the LED indicator

for Wireless LAN on the outer case of the device will blink green every

six seconds to indicate Wi-Fi is on, or it will alternate between blinking

green and blinking blue every second if Bluetooth

is also switched on.

3 An icon is shown if your SPV M3100 has connected to a Wi-Fi network.

To check for a Wireless LAN signal before opening Wireless LAN manager:

■

Today Screen:

If your SPV M3100 has detected a Wi-Fi network connection, the icon

will show in the top of the screen.

■

Wireless Manager:

Press the

activated, the

key on the left-hand side of your phone. If your WI-FI is

icon will appear green. Wi-Fi is the default wireless channel

setting for your device; GPRS will be launched if no Wi-Fi signal is detected.

■

Wi-Fi application:

Tap on the

icon on the Comm. Manager screen. It can also be

accessed from the Connections tab of the Settings menu.

Note: The availability and range of your SPV M3100’s Wi-Fi signals may

depend on the number, thickness and location of walls, ceilings or other

objects that the wireless signal must pass through.

synchronise your phonesynchronise your phone

To activate LEAP:

The LEAP (Lightweight Extensible Authentication Protocol) section of this

application allows you to increase the security of your SPV M3100 by

setting the SSID, username, password, and domain to ensure that no one

can access your network without your permission. Most 802.11b access

points automatically offer a form of authentication called open systems

authentication, which is the SPV M3100’s default setting. In this mode, the

access point grants approval for any request for authentication.

The client simply sends an authentication request frame, and the access point

responds with an authentication approval. This allows anyone with the correct

SSID to associate with the access point. For LEAP to work correctly, both the

access point and the receiving device (your SPV M3100) must be set with the

same SSID, username and password.

To manually add a new wireless network

A wireless network can be added either when the network is automatically

detected as described above or manually by entering the necessary setting

information on the Network Cards.

1 While Wi-Fi is on, tap Start, Settings, then the Connections tab. Tap the

Network Cards icon, the Wireless tab and Add New.

2 On the General tab: Enter a network name (SSID). If a network was

detected, the SSID is automatically entered and cannot be changed.

Select where your network connects to (The Internet or Work) in the

Connects to: box. Tap the This is a device-to-device (ad-hoc) connection

box if you want to connect to an ad-hoc connection.

3 If authentication information is needed, select the type of network

authentication to use on the Network Key tab. To set authentication,

choose the desired type from the Authentication drop down list. To use

data encryption, choose the desired type from the Data Encryption

drop down list. (WEP is enabled by default.) Enter the network key in

the Network Key box. If a network key is provided by your network

automatically, tap the box: The Key is provided for me automatically.

4 Tap the Use IEEE 802.1x network access control for increased security on

the 802.1x tab.

synchronise your phonesynchronise your phone

To search for a network to access

Networks that you have already configured are listed in Wireless Networks.

You can choose to connect only to preferred networks or to have your

SPV M3100 search for and connect to any available network.

1 While Wi-Fi is on, tap Start then Settings, then the Connections tab,

tap the Network Cards icon and the Wireless tab.

2 In the Networks to access: box, tap the type of network you want

to connect to. Choose from All Available, Only access points or Only

computer-to-computer.

3 To connect only to networks that have already been configured, clear

the Automatically connect to non-preferred networks box. If you tick the

Automatically connect to non-preferred networks box, your SPV M3100

will detect any new networks and ask you to configure them.

To look up an IP Address and to ﬁnd the IP address the wireless network

is using:

1 While Wi-Fi is on and connected to the appropriate network, tap Start,

Settings, the Connections tab then the Network Cards icon and the

Network Adapters tab.

2 In the My network card connects to: drop-down box, tap either The Internet

or Work. If you are connecting to your ISP at home, tap The Internet. If you

are connecting to a private network such as a corporate network at work,

tap Work.

3 Tap the adapter in the Tap an adapter to modify settings: box, and the IP

address will now appear in the IP Address box on the IP Address tab.

4 To change TCP/IP settings if your ISP or private network does not use

dynamically-assigned IP addresses, tap Use specific IP address and enter

the requested information. Contact your ISP or network administrator to

get the IP address, subnet mask, and/or default gateway if needed.

5 To change DNS and WINS settings if your ISP or private network does

not use dynamically-assigned IP addresses, tap the Name Servers tab

and enter the requested information. Servers that require an assigned IP

address may also require a way to map computer names to IP addresses.

DNS and WINS are the resolution options supported on your SPV M3100.

Bluetooth

Bluetooth® is a new radio technology that enables you to make wireless

connections between your phone and other electronic devices. This allows for

the easy exchange of both information and files and enables you to use your

phone as a modem for your laptop.

You may already have a Bluetooth

one, or you may have Bluetooth® on your laptop or PDA. For any of the

devices, before you can begin transferring information you must pair them.

It only takes a few seconds to do.

pair two Bluetooth® devices:

1 Ensure both devices are within 10 metres of each

other and both have Bluetooth® active.

2 Press the key on the left-hand side of your phone.

From the Comm. Manager menu, tap the

3 Tap Settings, then Bluetooth® settings. Click on the

Devices tab, then New Partnership.

headset, you may be considering buying

icon.

4 Your SPV M3100 will search for other devices. After a few seconds you will

see a list of devices found.

5 Select the name of the device you want to connect with, then tap Next.

Enter the Passkey if required or click on Next.

get extras

Caller idconference calling

speak with up to five other people at the same time

not available to pay as you go

customers

We all know how difficult it is to set

up meetings or arrange a social

get-together. Conference calling on

your mobile can change all that.

You can chat with up to five people

at a time while you’re out and about,

wherever you are.

To activate Conference Calling, call

Customer Services on 150 from your

Orange phone or 07973 100 150

from any other phone.

Note: If you are abroad the availability

of this service depends on the

network you are using. You are

charged your standard Service Plan

rate for each call you make.

know who is calling you, or hide your number when you make a call

Your Caller id identifies you to a

person you are calling and identifies a

caller to you.

To hide your number when calling

another person, simply dial 141

before the number.

To hide your number permanently,

call Customer Services on 150

from your Orange phone or

07973 100 150 from any other

phone. If you are a pay as you go

customer, please call

Orange phone. While your number is

hidden you will not be able to see the

Caller id of any incoming calls.

450 from your

Note: If you are abroad the availability

of the services described in this

section depends on the network that

you are using.

Orange Answer PhoneMemory Mate

backup your USIM Card phonebook

Make sure that losing your phone

doesn’t mean losing all of the

important contact information stored

on your USIM Card. So, if the worst

happens, you will never lose a

contact number.

For a low, one-off charge you can

purchase a Memory Mate card from

any Orange shop which will backup

your USIM Card phonebook. Then,

simply return to your Orange shop

regularly to have any new information

backed up at no additional cost.

Memory Mate ensures that all the

contact details you have stored on

your USIM Card are safely backed up.

And, if you’re joining Orange from

another network, Memory Mate can

be used to transfer the contacts

and text messages saved on your

old USIM Card to your new Orange

USIM Card, keeping your move

totally hassle-free.

For more information, visit your

nearest Orange shop and one of

our representatives will be happy to

assist you.

what happens when you get an Answer Phone message?

When someone leaves a message on

your Answer Phone, the icon

appear on your screen and will remain

until the message has been saved or

deleted. Answer Phone messages

that have not been listened to will be

saved for up to 21 days.

listening to your Answer Phone messages

To listen to your Answer Phone

messages, press and hold the 1 key.

Listen to the simple steps to save,

listen to or delete messages. You can

save messages that you have listened

to for up to seven days.

Answer Phone Call Return

You can use the # key to return a call after someone has left you an Answer Phone message, without

will

having to remember or make a note of their number.

Simply:

1 Listen to your Answer Phone

message as normal.

2 When you have finished, if you

want to return the call, simply press # while you are still connected.

3 Orange Answer Phone will

automatically dial the caller’s number and connect you at no additional cost.

Note:

Answer Phone Call Return is only available if the caller has not withheld their number. Calls are charged at your standard call rate.

Orange Answer PhoneOrange Answer Phone

use Answer Phone shortcuts to manage your messages efficiently

You can speed up calls to Answer

Phone by using the following simple

short cuts when listening to your

messages:

When listening to your

messages press

1 to listen to your message

again

2 to save your message

3 to delete your message

7 to rewind 10 seconds

8 to skip to the next message

9 to fast forward 10 seconds

10 to return the call

11 for help.

personalising your Answer Phone greeting

You should record a personal

greeting to let your callers know

they’ve reached the right person

- they’re far more likely to leave you a

message if you do.

1 Call Answer Phone by pressing

and holding the 1 key

2 Select option 3 to change your

personal options and then 1 to

change your greeting

3 Follow the simple instructions to

record your new greeting followed

by the # key

4 Press 2 to save it.

set up an Answer Phone PIN

You can set up an Answer Phone

PIN number for added security, or to

get access to your messages from

another phone or whilst abroad

set up an Answer Phone PIN:

To use your PIN number to protect

your messages you will need to

switch it on:

1 Select option 3 for personal

options then option 4 to turn your

PIN number on or off.

listen to your Answer Phone

1 Call Answer Phone by pressing

and holding the 1 key

2 Select option 3 to change your

personal options then option 2 to

set up your PIN

3 Enter your chosen PIN number

(this should be between four and

ten digits long, and should not be

made up of consectutive numbers)

followed by the the # key.

4 Press 1 to save your PIN.

messages from any other phone and while abroad

To access your Answer Phone

messages from any other phone or

while abroad

1 Call +447973 100 123 from

any phone.

2 Enter your Orange number

followed by the # key.

Orange Directory EnquiriesOrange Answer Phone

3 Enter your Answer Phone PIN

followed by the # key.

4 Follow the simple steps to listen

to your messages.

access your Answer Phone

messages from another Orange

phone, simply:

1 Call Answer Phone by pressing

and holding the 1 key.

2 Press * when connected.

3 Follow steps 2 and 3 above.

For Orange Directory Enquiries call

118 000 to search for any listed UK

residential and business landline

numbers as well as registered

Orange numbers. You can request

up to three numbers per call, which

will automatically be sent to your

phone as a text message at no extra

cost, allowing you to call the number

directly from the message or add it

straight to your phonebook. You can

also be connected straight through

to your requested number.

If you need an international number

while you’re in the UK, call

118 880.

While abroad, pay monthly customers

can access Directory Enquiries by

dialling

+44 901 3000 192.

The service is only available on

foreign networks that allow access

to premium rate services. You’ll be

charged at your normal Service Plan’s

rate plus the international calling rate

of the country you’re calling from.

voice alertstext alerts

text and MMS alerts

Set up text alerts for sports results,

horoscopes, news and lottery

numbers.

Want to find out how your football

team is doing, or get a daily weather

forecast for your area? Set up

Orange text alerts to stay updated.

set up an Orange text alert

simply call 277 free from your

Orange phone:

1 Call 277 free.

2 Follow the voice prompts.

To cancel an alert dial

follow the prompts.

277 and

Note: You can receive text alerts

when roaming but you cannot set

them up.

Note: You will be charged 12p for

each text alert received.

voice services

If you prefer to listen to the news rather

than read it, simply call

When you call

up-to-date information on a variety of

subjects including local traffic news,

Lotto results, sport and your horoscope.

1 Call 177.

2 Simply follow the voice prompts to

hear the information you want.

Note: You will be charged a set price

of 40p per minute to call

177.

177 you can listen to

177.

Orange Plus Orange Plus

use Orange Plus to get information direct to your phone

Orange Plus allows you to get in

touch with Orange directly from

your mobile, and stay up to date

with Orange information.

To access Orange Plus, select

Orange Plus from your phone’s

main menu.

Call Orange enables you to...

■

speak to Customer Services

■

listen to Answer Phone messages

■

listen to traffic news

■

call Orange Directory Enquiries

■

call International Directory

Enquiries

■

request Orange text alerts on

breaking news.

with Orange Information you can request text messages on:

■

sports, news and results

■

lottery, horoscopes, weather

and jokes

■

stocks, indices and foreign

exchange.

Orange Plus Pay as you go enables you to...

only available to pay as you

go customers

Top-up your Talk time using a

nominated card

1 Choose Top-up, then select

Voucher.

2 Enter your Orange Top-up

Check your balance, top-up your

talk time and link your phone to an

Orange Top-up Swipe Card. Use the

Pay as you go option to:

Voucher number and press OK.

3 You will receive a message asking

if you want to proceed. Choose

Yes to proceed.

4 You will receive a text message,

Check your balance:

which will show your current

balance.

1 Select Balance.

2 You will receive a text message,

which will show your current

balance.

Orange Plus Call Lock

Top-up your Talk time using a

nominated credit or debit card

calling Orange on

option 1.

1 Choose Top-up, then select credit

or debit card as appropriate.

2 You will automatically be

connected to Customer Services

to complete the transaction.

450 and selecting

Link an Orange Top-up Swipe

Card to your account

1 Choose Top-up, then select

Swipe Card.

2 Enter your Orange Top-up Swipe

Card number, which is the

number following 894412, and

press OK.

3 A message will appear confirming

the Orange Top-up Swipe Card

number. Choose Yes to proceed.

4 You will receive a text message.

The message will tell you that

your Orange Top-up Swipe Card

has been linked to your pay as

you go account.

Call Lock

Orange Call Lock allows you to

control the numbers your handset

can call and keep down costs by

turning your U/SIM Address book

into a fixed dial numbers list. You can

choose up to 200 contacts from your

U/SIM Card and your handset will be

able to dial only these numbers. This

is perfect for parents who want to

restrict the numbers their children can

call and business account managers

who want to minimise phone bills.

turn on Call Lock

This is phone dependent so please

refer to your manufacturer’s guide

under ‘manage your calls’.

1 Choose Fixed Dialling from the

Security Settings menu.

2 Enter your PIN2 code.

3 Turn the phone off and on again

and the fixed dial list is activated.

your account online your account online

your account online

Your Account is a great way to

manage your Orange account online.

Simply go to

click on ‘your account’ on the left of

the screen.

If you’re a pay monthly customer,

managing your Orange account has

never been more straightforward.

Through our easy to use website you

can now:

■

view and change your account

■

view and change your talk plan

■

view your current bill and the two

■

view your remaining inclusive

www.orange.co.uk and

details online

previous ones

minutes

■

pay your bill by setting up a

Direct Debit, or by using your credit

or debit card

■

display your Personal Unblocking

Key (PUK) code – this will be

required should your phone

become blocked due to entering

the incorrect PIN code three times

in a row.

If you’re a pay as you go customer,

there is now an easier way to manage

your pay as you go phone. You now

have the freedom to do all your phone

tasks online:

■

top-up your credit using your credit

or debit card, or an Orange voucher

■

view your remaining credit

■

view, register and delete the details

of your Orange Top-up swipe cards

■

display your Personal Unblocking

Key (PUK) code – this will be

required should your phone become

blocked due to entering the

incorrect PIN code three times in a

row.

get international

get international get international

Orange International services

Whether it’s two weeks in the sun or a quick business trip, take Orange with you when you go abroad and have the reassurance that it’s the affordable way to keep talking.

With Orange’s low fixed price rates it’s simple to work out exactly what you will be charged when abroad. So it really does make sense to use your Orange phone.

To call, text or photo message from abroad simply add the international dialling code before the number you call or text.

For safety and security, always pack your Orange phone in your hand luggage and switch it off before boarding a plane.

Orange International top tips

■

If the worst happens while you

are away you may want to ensure

that all your numbers are safely

stored in one place. Memory Mate

can do this. Once you have saved

all your numbers onto the card,

simply leave it at home.

■

If you lose your phone or it’s

stolen while you are abroad call

+44 7973 100 150 if you pay

monthly or

+44 7973 100 450 if

you pay as you go.

■

Remember to pack your charger

and travel adaptor.

■

Remove any temporary bars on

international calls.

■

If you have Line 2 we

recommend that you divert

all Line 2 calls to your Orange

Answer Phone as this service is

not available abroad.

pay monthly check list before

pay as you go check list

you travel

It’s easy to top-up your credit when

1 Activate roaming on your phone

by calling Customer Services on

150 from your Orange phone,

or 07973 100 150 from any other phone.

2 To use Orange Answer Phone/

Answer Fax you will need to activate it on your account at least 24 hours before you leave. Call 150 from your Orange phone or 07973 100 150 from any other phone.

you’re abroad. You can:

■

Use your nominated credit or debit

card and call

450 from your Orange

phone

■

Top-up using a Swipe Card in

Ireland, Spain, Portugal, Greece or Italy

■

Use vouchers bought in the UK and

call 450 for free from your Orange phone.

get international get international

Orange International top tips

■

Store numbers you will call from

abroad in the international format.

■

To find out the cost of a call from

a foreign country text FROM

followed by the country, eg FROM

FRANCE to

■

You can even find out how much

it costs to call a foreign country

by texting UK TO followed by

the country to

monthly or

go. Costs will be sent via text

message. These are free to receive

if requested in the UK.

■

Tell others you are going

abroad so they can expect the

international dialling tone or if you

are out of coverage they might

hear a recorded message in a

foreign language.

159 if you pay monthly

452 if you pay as you go.

159 if you pay

452 if you pay as you

when you go abroad, you need to select a partner network to use

Orange has partnerships with a range of networks in a variety of countries. When you go abroad, you may need to tell your phone to select a network.

1 Press Start then Settings and Phone. 2 Chose Network. 3 Under Network selection, select

Automatic for your phone to automatically select a local network, or select Manual to choose from a selection of local networks.

For more information on using your phone abroad call either your pay monthly phone or 450 from your pay as you go phone. Alternatively, visit or connect to Orange World on your phone for current information on where you can use your Orange phone and to find international

150 from

www.orange.co.uk

how do I know which countries I can call from and to using my Orange phone?

Call 150 if you are a pay monthly customer or 450 if you are a pay as you go customer. Alternatively, visit

www.orange.co.uk

dialling codes.

Note: The availability of Orange products and services when roaming is dependent upon the partner network.

stay secure

stay securestay secure

Orange Care

Life’s difficult enough, without having to worry about the expense and hassle of replacing your phone.

With Or ange Care you get

■

Worldwide cover for 12 months

against loss, theft, accidental or malicious damage and phone breakdown.

■

A replacement phone of the same

model dispatched within 24 hours of our acceptance of your claim, to any UK address.

■

The same number and the same

service on your replacement Orange phone that you enjoyed on your old one, so you’re never out of touch for long.

■

Great value cover for £5

per month.

To get Orange Care call pay monthly, or

150 if you

450 if you are a pay

as you go customer.

Note: Orange Care includes insurance and warranty which is subject to terms and conditions and exclusions as stated in the Reference Section. You should read these carefully.

protecting your phone

Accidents happen – which is why we offer Orange Care. However, we do ask that you take good care of your phone and follow just a few basic steps to help protect your phone:

■

Don’t leave your phone

unattended in a public place.

■

Don’t leave your phone in a

vehicle. If this can’t be avoided, please make sure it’s locked in the boot or glove compartment.

■

Never loan your phone to

someone else.

■

Don’t leave your phone on

transport, for instance buses, planes or trains.

■

To make a claim or to have

your phone barred to prevent unauthorised use simply call Orange Customer Services on

07973 100 150, or if you are abroad

call +44 7973 100 250.

■

To speed up your claim make a

note of the key facts before calling, eg, time of theft, where you lost it, how it got damaged and what the damage is, steps taken to recover your phone and any other

How to claim:

relevant details. You must provide any assistance and/or information

■

Report the loss, theft or damage

to Orange as soon as possible.

■

Loss, theft or malicious damage

claims must be reported to the police immediately (or as soon as possible within 24 hours of discovery).

that Orange reasonably requests in connection with the replacement of your phone.

■

Remember, if your phone is stolen

or maliciously damaged we need a crime reference number or a lost property number if it is lost.

stay secure

■

Once your claim is accepted and

the administration fee of £15 is paid, Orange will despatch your replacement phone. Please see the Orange Care terms and conditions for more information.

reference

safety

1 network services

The mobile ph one described in this gu ide is approved for use on the Oran ge network. A number of featur es included i n this g uide are called Network S ervices. These are specia l ser vices that you can arran ge through Orange. Before you can ta ke adva ntage of the Network Serv ices, you must subsc ribe to them through Orange. In structions for these ser vices are included in th is guide.

2 everyday use of your phone

Hold your phon e as you would any other telephon e, with the antenna poi nting up and over your shoulde r. If your phone has an ex tendible antenna, exten d it fully. Do not touch the anten na unnecessarily w hen the phone is switched on, as th is will affect call qual ity and may cause the phone to oper ate at a hig her power level than is needed. As wi th any other radio transmit ting equipment, you are advise d that for the satisfactory op eration of your phone and fo r your own safety, you should use your phone only in th e normal operating posi tion.

3 using your Orange phone in a vehicle

Safety come s first, and is the ultimate resp onsibility of the driver. Therefor e:

■

Orange recom mend that you do not use your phone

when drivi ng, unless you are using a wire d per sonal handsfre e kit or personal handsf ree car kit.

■

If you need to make or rece ive a call and you have a

personal h andsfree kit or perso nal handsfree car kit, make sure it is done s ensibly using speed di alling or voice activat ion where possible, and kee ping calls brief and to a minim um.

■

If you don’t have a pe rsonal handsf ree kit or

person al handsfree ca r kit, stop and park you r vehicle s afely with the eng ine off before usi ng your phone, al though never on a moto rway slip road or hard shou lder even if it is urg ent.

■

Do not store or carr y inflammable liquid s, gases or

explosive ma terials in the same compar tment as your

phone, its par ts or accessories an d alway s store your phone safe ly and securely.

■

You should always use a phon e holder in your car to

secure your ph one safely. Never place the phon e on the passeng er seat or where it can break lo ose in a collisio n or sudden stop.

Remember: Always give your full attention to driving. There is a personal handsfree kit and personal handsfree car kit available for most Orange phones which you can purchase separately by calling the Orange Accessories Hotline on

0500 178 178 or by visiting your local stockist.

4 car kit installation

■

Only qualif ied personnel shoul d install or service th e

personal h andsfree car kit or the pho ne in a vehicle. Faulty inst allation or service m ay be dangerous and may invalidate an y war ranty which may apply to the unit.

■

For vehicles equipped with an air bag, remember

that an air bag inflates with great force. Do not place objects, including both installed or portable wirel ess equipment, in the area over the air bag or in the air bag deployment area. If a personal handsfree car kit is improperly installed and the air bag inflates, serious injury could result.

■

Check regula rly that all mobile phone e quipment in

your vehicle i s mou nted and operating proper ly.

5 fuse replacement

■

Always replace a bl own fuse with a fuse of the same

type and size. N ever use a fuse of a higher rating.

6 emergency calls

If your phone of fers the features listed bel ow, and if you have restricte d or barred outgoing calls f rom your phone, calls to emerg ency numbers (999 or 112 in the UK) may still be possi ble. The features are:

■

Restricted dia lling lists

■

Call barring

■

Fixed dialling li sts

referencereference

■

Calls to closed user g roups

■

Keypad locking.

Ensure the pho ne is switched on and in servi ce. Give your location to the op erator.

To make an emergen cy call

1 If the pho ne is not on, switch it on. Check for

adequate sig nal strength.

2 From the main display key in the emergen cy number

for your location (eg 999, 112 or other official emergency numb er).

When makin g an emergency call, reme mber to give all the necess ary information as acc urately as possible. Remembe r that you r phone may be the only means of communic ation at the scene of an acciden t – do not cu t off the call un til given permission to do so by the o perator.

7 one touch emergency dialling

If your phone sup ports preprogramm ed one touch emergenc y dialling, using the 9 key to call the em ergency number may not be po ssible when you have restri cted or barred outgo ing calls from your phone. Th is depends on the type of rest riction you have chosen, and the t ype of barring opt ion you have selected.

One touch emer gency dialling does not op erate when certai n other features are in use (such a s keypad locking and others) .

Note: Off icial emergency numb ers (e.g 999, 112 or other offi cial emergency numbe r) may vary by location. However, only one off icial emergency num ber is programme d into your phone, which may be inco rrect if you are using your p hone overseas. Please ch eck with our Partne r Network abroad for the emer gency number that is used in that l ocation. Your Orange phone, like any mobile pho ne, operates using radio si gnals, mobile and fixed lin e net works which cannot always g uarantee connecti on in all conditions. The refore never rely solely

upon your mobi le phone for essential co mmunication such as medic al emergencies. Do not ha ng up during an emergenc y call until you are told to do so by the operator.

Note: W hen using voic e dialling yo u must say the na me exactl y as you said it when you recorde d it, which may be diffi cult in, for example, a noisy envi ronment or during an emergen cy. Do not rely s olely upon voice dialli ng in all circumsta nces.

Note: A valid SIM Car d must be inserted in your pho ne in order to make emer gency calls. Pay as you go custome rs do not need to have talk ti me available, but need to have used the phon e in the pr evious six months.

8 operating environment

Remembe r to follow a ny special regulation s in forc e in any area, and al ways turn off your phone where ver it is forbidde n to use it, or wh en it may cause interfere nce or danger. When con necting the phone or any acce ssory to another devic e, read its user guide for detai led safety instructi ons. Do not connect incomp atible products.

9 pacemakers

■

Pacemaker man ufacturers recomme nd that

a minimum sep aration of 16 cm (6 inches) be maintain ed between a handheld ph one and a pacemaker to avoi d potential interferen ce with the pacemake r. These re commendations are consisten t with th e independent resea rch of and recommen dations of Wireless Technol ogy Research. Users with pac emakers should therefo re:

■ Always keep yo ur phone at least 20 cm (8 inches ) away from your pace maker when the phone is switched on.

■ Never carr y your phone in your breast po cket.

■ Use the ear opp osite to the pacemaker to minimise th e poten tial for interference.

■ Switch off yo ur phone immediately if yo u suspect that interfe rence is being caused.

10 hearing aids

Certa in hearing aids c an be interfered w ith by your mobile p hone. If this occur s, please consul t the hearing aid manu facturer.

11 other medical equipment

Operation of any radio transmitting equipment, including mobile phones, may interfere with the working of other inadequately protected medical devices. Consult a physician or the manufacturer of the medical device if you have any questions. Always switch off your phone in health care facilities when any regulations posted in these areas instruct you to do so.

12 aircraft safety

Usin g your pho ne while i n the air i s prohibi ted. Swit ch off y our phone before bo arding an y aircraf t. The us e of mob ile tele phones in an aircr aft may be dangero us to the operatio n of the ai rcraft, d isrupt th e mobile tele phone net work, an d is illeg al.

Note : Failure t o observ e this ins truction may lead to susp ension o r denial o f Orange p hone ser vices to the offe nder, or le gal actio n or both.

13 explosive materials

■

You are advis ed to switch off your phone when at

a petrol station o r other refuelling point. You must observe re strictions on the use of radio e quipment in fuel depot s (fu el storage and distributi on areas); chemica l pla nts or where blasting opera tions are in progress.

■

Are as with a potentially explos ive atmosphere are

often but not al ways clearly marked. They i nclude: below deck on b oats; chemical transfe r or storage facilitie s; vehicles using liqu efied petroleum gas (su ch as propane or bu tane); areas where the ai r contains chemica ls or particles, such as gr ain, dust or metal powders; and a ny other area where you would normally b e advised to turn off your vehic le engine.

Note: The f unctioning of you r phone can be affe cted by locali sed conditions , and we cannot guara ntee coverage i nside building s. If you have diffi culty in making or recei ving calls, you sho uld contact Oran ge customer servi ces.

14 general safety information

■

Whe n changing your phone’s cover, always switc h

off the power an d disc onnect the phone from the charger or any ot her device. Always store the pho ne with the covers at tached. Never use a phone wi thout a cover.

■

Rem ember to always make backup cop ies of all

importa nt data.

■

Your phone m ust be switched on to access gam es,

ring tone comp oser, calendar, calculator, wap, infrared, tim er and other similar featu res. Do not switch your pho ne on when mobile phone use is prohibite d or whe n it may cause interferen ce or danger.

■

The i nformation or servic es you have accessed using

wap are stored in the ca che of your phone, which is a memory us ed to store data temporarily. You should empty the cac he of your phone after each use to ensure that any c onfidential informa tion cannot be accesse d by anyon e using your phone.

■

Par ts of the phone are magnetic. Meta llic materials

may be attracte d to the pho ne. Always secure the phone in its hol der because metallic m aterials may be attracted by the e arpiece. Do not place cred it cards or other magnet ic storage media near the pho ne, because inf ormation stored on them may be er ased.

■

Alw ays switch your phone off in any fac ility where

posted notice s so require.

15 phone and battery care

Warning: U se only batteries, charg er and accessories

approved for us e with th is particular phon e mod el. The use of any other ty pes may invalidate any approval o r warranty a pplying to the phone, and may be da ngerous.

referencereference

■

Do not charg e the battery when eithe r of your phone’s

covers are remov ed.

■

Keep th e phone and all its parts and a ccessories out

of children’s reach.

■

Your phone is not water re sistant. Keep it dry.

Precipita tion, humidity and all ty pes of liquids or moisture ca n cont ain minerals that will co rrode electron ic circuits.

■

Do not use your p hone in dusty, dirty areas . Its

moving par ts can be damaged.

■

Your phone is power ed by a rechargeable batte ry.

Note that a new batter y’s full performance ma y onl y be achieved af ter two or three complete cha rge and discharg e cycl es.

■

The batte ry can be charged and dis charged

hundreds of tim es but it will eventually wea r out. When the oper ating time (talk time and stan dby time) is noticeab ly shorter than normal, i t is time to buy a new batter y.

■

Temperat ure extremes may affect th e ability of your

battery to ch arge: allow it to cool down or warm up first.

■

Neve r use any charger or batter y which is damaged

or worn out.

■

Al ways unplug the cha rger when not in use. D o not

leave the ba tteries conne cted to the charger fo r longer th an a week, since ove rcharging may sho rten its lifeti me. If left unused , a fully charged ba ttery will discha rge itself over time.

■

Do not pa int your phone as this can clog it s moving

parts and pr event operation.

■

Only use the antenn a supplied or an ap proved

replace ment antenna. Un authorised ante nnae, modifi cations or attac hments could dam age the phone an d may violate regula tions governing u se of mobile p hones.

■

Keep a ll SIM Cards out of children’s reach.

■

Use you r phone battery only for it s intended purpose,

and never use any ch arger or battery whic h is damaged or wo rn out.

■

Neve r allow the battery termin als to short circuit,

as this can caus e damage to the battery or to the

connecti ng object (a short circ uit can occur if a metallic ob ject such as a coin, clip or pen ca uses direct conn ection between the + and – ter minals of the batter y). Therefore, always take adeq uate precautio ns when carrying a spa re battery in a purse or pocket.

■

Bat teries must be recycled or di sposed of properly

and accordi ng to your local regulations, a nd must never be dispo sed of in household waste. Never dispose of bat teries in a fire.

■

Wh en you disconnec t the power cord of any

access ory, including the c harger, grasp and pul l the plug, not th e cord.

■

For go od operation times, disc harge an NiMH battery

from time to time by leav ing your phone switched on until it turns it self off.

■

Do not at tempt to open the casing on your pho ne or

its batter y. Non-ex pert handling may dam age it.

■

Do not dro p, kno ck or shake the phone. Rough

handling c an break the internal circu it boards.

■

Do not us e harsh chemicals, cle aning solvents, or

strong deterg ents to clean your phone. Wipe it wi th a soft cloth sli ghtly dampened in a mild so ap and water solution.

■

Do not sto re it in hot areas. High temperatu res

can shorte n the life of electronic devi ces, damage batterie s and warp or melt certai n pla stics.

■

Do not sto re your phone in cold areas. Whe n it

warms up (to its nor mal temperature) moist ure can form inside th e phone which may damage ele ctronic circuit boa rds.

All of the above sug gestions apply equal ly to your phone, battery, charg er or any accessory. If any of them is n ot working pro perly, contact Orange custo mer services on

07973 100 150 or, if you are a pay as you go cu stomer, on 07973 100 451, from any other p hone for assistance.

reference

paperwork

14-day phone return

The 14-day phone retur n only applies to new phone s and excludes u pgrades and reconditi oned phones. If you are unsatis fied with our servic e in any way, you can return your pho ne within 14 days of purchase, and we will reimburs e you the co st of purchase and your conne ction charge. All we re quest is that you pay for the calls you’ve already mad e and a percentage of the monthl y subscript ion. Simply fill in the form sup plied with your phone and take i t alo ng with your phone to your stockis t. You should retain the fo rm for your records.

data protection

We will use the pers onal information you supp ly us to help manage your Or ange account effic iently, for example, to assist in han dling queries, sendi ng bills (excluding pay as you go) or to send you inf ormation on products and servic es which may be of particula r interest to you. From time to time, we may pass in formation about you to third parties o r government agencies . Full details are given in the terms and co nditions booklet.

Please cal l Ora nge customer servic es on or, if you are a pay as you go customer, on if you do not wish to rece ive any marketing material s related to Orang e and its services, or if you d o not wish us to pass on you r deta ils to any other reputable organisat ions for sales and marketin g purposes.

direct debit

Paying by Direc t Deb it is a convenient way to pay. If you’re a pay monthly custo mer you will still be sent a detai led monthly state ment but won’t have to remember to send a cheque eac h month. To set up a Dire ct Debit payment call

150 from your Orange ph one.

If you’re a pay as you go customer yo u can c ombine control with pe ace of mind, topping up from as lit tle as £10 a month to £100. You can change or cancel you r

07973 100 150

07973 100 451

Direct Deb it anytime, just give 14 days notice. To set up a Direct Deb it payment call

allowing access to your Orange account

It can sometim es be useful for someone el se to have access to your ac count, for example if you have more than one Oran ge phone in your name. As an accou nt holder you ca n choose to allow information o nly access and access w hich will allow changes to be ma de. Please call custome r services who will se nd you a form.

Orange useful booklets

If you would like to receive a free booklet cont aining useful information on an Orang e produ ct or ser vice call Orange Customer serv ices on as you go customer,

450 from your Ora nge phone.

07973 973 150 or, if you are a pay

450 from your Orange phone.

Orange Care terms and conditions

1 interpretation

1.1 In these terms and conditions Insurance refers to the provisions of clause 3 and Warranty to the provisions of clause 7, together Insurance and Warranty are referred to as Orange Care.

1.2 Orang e Care is s ubject at all times to the provi sions of t hese term s and con ditions a nd does not ap ply and c annot be p urchase d in relati on to any se cond lin e activate d on your O range ph one. (Ora nge Care o nly appl ies to app roved and Oran ge brand ed phones ).

1.3 To check whether your chosen servic e plan includes Orang e Care or requ ires Orange Care to be purchased as an optiona l extra pl ease call your Orange pay monthly pho ne or from any other phone. Small Busi ness customers

345 from their Orange pho ne or

should call

07973 100 345 from any other phone and Business

Solutions custome rs should call Orange phone or phone. Pay as you go customers can purcha se Orange Care by calling

07973 100 450 from any other phone.

2 insurance terms

2.1 In so far as g eneral insuran ce products are concer ned Orange Perso nal Communica tions Servi ces Limited (Or ange) is an Appoi nted Represe ntative of HSBC Insu rance Brokers Lim ited which is a n Intermediar y regulated by the Fin ancial Servi ces Authority. Ora nge Care is not a produ ct which is re gulated by the Fina ncial Servic es Authori ty.

2.2 Orange is author ised to collect premium s, to acce pt or decline cl aims, to arrange repairs a nd issue replacem ent phones on behalf of the ins urer.

07973 100 158 from any other

450 from their Orange phon e

150 from

07973 100 150

158 from their

For the purpos es of this Insurance “phone” m eans the handset, sta ndard battery, SIM card and cha rger, original ly supplied as part of the st andard package.

2.3 The following paragraphs describe the conditions and cover provided under the terms of this Insurance which forms part of a master policy arranged by HSBC Insurance Brokers Limited on behalf of Orange. Requests should be made in writing, stating your Orange phone number.

3 cover for lost stolen and

damaged phon es

Your phone which i s insured worldwide subj ect to

the terms and co nditions of the Insurance po licy (see claus e 6.14 in respect of condi tions outside the United King dom). If your phone (or par ts thereof) is lost, stolen or da maged you will be entitled to a replaceme nt or repair “free of charge ” subj ect to payment of the admi nistration fee as detaile d in clause 9.6, subje ct to compliance with all the following ter ms and conditions of the poli cy. For your informat ion an authorised user is th e Orange registered c ustomer, other users offici ally notified to Orange by the cus tomer and authorised by Ora nge, the registere d customer’s spouse/par tner, members of his/her i mmediate family, all of whom would normally re side at the registered custo mer’s address and employe es of the registered customer wh o use the phone with p ermission of the custome r.

3.1 Loss, theft or mal icious damage claims mu st be reported to the Po lice immediately but in an y event within 24 hours of dis covery of the occurrenc e. In respect of cl aims arising outside th e United Kingdom pl ease refer to Clause 6.14.

3.2 Your claim must be reported to Orange as soon as possible but in any event not more than 24 hours after you discover the loss, thef t or damage. In respect of claims aris ing outside the United Kingdom ple ase refer to Clause 6.14. To make a claim you must provide the followin g:

referencereference

3.2.1 the cr ime refere nce numb er in resp ect of thef t or mali cious dam age clai ms or the l ost prop erty ref erence nu mber if t he phone h as been lost;

3.2. 2 full d etails of how the los s, theft or damage occu rred; an d

3.2. 3 any oth er inform ation and evidenc e as may re asonabl y be reque sted by Or ange rega rding the cause of l oss or dam age.

3.3 Orang e will arr ange rep air or rep lacemen t on

beha lf of the i nsurers.

3.4 Lost, stolen or damaged antennas will be repaired/

replaced, where appropriate, free of charge once only.

3.5 You or any authorised user of the phone must at all

times act with due care in looking after the phone and take all reasonable precautions to safeguard it against loss, theft or damage.

4 exclusions

4.1 A repla cement or repair will not be prov ided under

the terms of the Insu rance where the loss or dama ge is caused by or con sists of:

4.1.1 normal wear a nd tear or deterioration, deprecia tion, rusting or oxidisati on, atmospher ic or climatic conditio ns or other graduall y ope rating cause;

4.1.2 confiscation or de tention by any government or recognis ed authority e.g. Police or Cus toms and Excise;

4.1.3 improper mainten ance, repair or modific ation;

4.1.4 defective mate rials or workmanship c overed by the manufact urer’s warranty;

4.1.5 loss of use or con sequential loss of any kin d;

4.1.6 cosmetic dama ge which does not impair the normal fun ctions of the phone;

4.1.7 loss of or theft of item s left unattended in a public plac e;

4.1.8 theft of items from a n unattended vehicle unless the ite m was in a locked boot or locked glove compar tment and the vehicle its elf was securely l ocked;

4.1.9 any wilful act, neg lect or failure to take reasonab le care by you or any authorised us er or any wilful ac t or neglect carried ou t at the direction o r inst igation of you or any authorise d user;

4.1.10 disregard of manufa cturer’s and/or operating instructi ons;

4.1.11 damage resulting f rom pressure waves caused by aircraft o r othe r aer ial devices travelling at sonic or supe rsonic speeds;

4.1.12 war and hostiliti es;

4.1.13 loss, destructio n or damage in Northern Ireland due to ci vil commotion unlawf ul or wanton act comm itted maliciously in connecti on with any unlawful asso ciation;

4.1.14 radioactive co ntamination;

4.1.15 loss or theft of a phone fr om temporary premises is c overed only where there is evidence of fo rcible and violent entr y or exit.

4.2 A replaceme nt or repair will not be provide d if:

4.2.1 Orange has reas on to believe you have made a fraudule nt claim;

4.2.2 you do not make reasona ble efforts to recover any lost or stole n item s;

4.2.3 the phone is not regis tered and connected to the Orange net work in your name;

5 premium payment

Insura nce cover will cea se if any premium is n ot

paid on the d ue date unless suc h delay is due to a proces sing error by any cle aring bank or sim ilar. Your phone wil l not be replaced or re paired if any sum is due by yo u to Orange.

6 general

6.1 It is a condition of this po licy that the replacemen t

of any phone will o nly be made with an Orange product. Whe rever possible, reason able efforts will be made to ensure tha t the replacement phone is of the same or simi lar specification .

6.2 Replacemen t phones may be supplied fro m refurbis hed stock that have been tested and a re fully function al.

6.3 In the event of a claim you are on ly entitled to repair or replacem ent (at the option of Orange) of yo ur phone. Ther e is no en titlement to any monetar y settleme nt under the terms of the Orange Ca re Insuranc e pol icy.

6.4 The Insurance p eriod will be unaffecte d by the replacem ent of your phone and will conti nue to apply from the date the Ins urance first came into forc e.

6.5 Should you find a pho ne that you have reported lost or stolen before yo u have received a replacem ent, you must repor t this to Orange immediatel y who will advise yo u accordingly. If you fail to do so we reserve th e right to impose a charge for any atte mpt to deliver the rep lacement.

6.6 When a replacem ent phone has been suppl ied due to accidenta l or malicious damage the or iginal phone must be return ed to Orange.

6.7 When a replacem ent phone has been suppl ied because of lo ss or theft, if the original ph one is subseque ntly recovered it must be retur ned to Orange as it is th e prop erty of the insurer.

6.8 If there is reason to bel ieve that you have not taken reasonab le care of your phone any claim may be referred to Cha rtered Loss Adjusters in ord er to carry out a specia l inve stigation into the circumsta nces of the claim. No fre e replacement or repair wi ll be provided unl ess and until the adjusters c onfirm your claim is acce ptable under the terms of the po licy

6.9 If Orange believ es that you have persistently fa iled to take reasona ble care of your phone your cover w ill be cancell ed.

6.10 Oran ge may at its option require you to return you r phone for exam ination before a replacem ent is supplied.

6.11 If Oran ge has reasonable caus e to bel ieve you have made a fraudul ent claim your cover will be ca ncelled.

6.12 You must provid e any assistance and/or i nformation that Orange re asonably requests in co nnection with the replace ment of your phone.

6.13 A replac ement item will be refused o r you will be charged for a ny replacement if you have not complied w ith the terms of the Insurance po licy and of Orange Care.

6.14 If your ph one is lost or stolen or malici ously damaged whilst you are ab road you must report the los s or theft to the rele vant local authority a nd to Orange as soon as poss ible but in any event as soon as reasonab ly practicable after yo u dis cover loss theft or maliciou s damage. A replacement ph one will not be sent to you until you ret urn to the United Kingdom.

6.15 Whe re a replacement ph one is issued und er the warrant y the original ph one must be returne d to Orange.

6.16 You may be charge d the recommended retai l pri ce of any batter y cha rger or antenna returned to Ora nge which is shown n ot to be that or iginally supplied w ith the phone or of any ph one returned to Orange whic h is shown to have been d eliberately damage d.

6.17 If your ph one is lost or stolen, or malici ously or accident ally damaged so that it is no lon ger operable and such lost th eft or damage falls outs ide these terms and cond itions then Orange may enti rely at its discretion a gree to sell you a replacement ph one at prevailing re placement phone pri ces. The charge for any replace ment phone so supplied wi ll be applied to your Orange acc ount.

6.18 Oran ge will use its reasonable e ndeavours to dispatch any rep lacement phone to you withi n 24 hours of agreein g to issu e such replacement, however, for reasons be yond our control this may not always be poss ible.

6.19 Oran ge will arrange with you a plac e and time period for any replace ment phone to be delivered, o n payment of the adm inistration fee detaile d in clause

9.6. We reserve the ri ght to impose a delivery cha rge if you are unavail able for the delivery as ag reed.

6.20 Any repl acement phone recei ved under either clause 3 or clau se 7 will not attract a furthe r period of Insuranc e or war ranty.

reference

For the avoidan ce of doubt (subject to the provis ions of clause 6) the pe riods stated in clauses 8.1, 9.1 and

10.2 as appropriate wi ll continue to apply from the date such cover or iginally came into effe ct.

6.21 Any cla im accepted under Orang e Care pu rchased as an optional ex tra with your Pay Monthly ser vice plan will be sub ject to an administration fe e. See clause s 9.6, 9.6.1, and 9.6.2. for details

7 warranty – defective materials or

workmanship

7.1 If your phone (or parts thereof) becomes defective due to faulty materials or workmanship Orange will (at its option) repair or replace it at no charge (on payment of the administration fee, if applicable, as detailed in clause 9.6) provided that:

7.1.1 it has been used in accordance with the

operating instructions;

7.1.2 any repairs which may have been, or are to be

undertaken have been arranged by Orange;

7.1.3 you have complied with the foregoing terms and

conditions;

7.1.4 the Orange phone is registered and connected

to the Orange network in your name.

7.2 This Warranty is an extra benefit and is additional to your legal rights;

7.3 Batteries only have a 12-month warranty.

8 term & payments – Service Plan

inclusive of Orange Care

8.1 Where you are conne cted to a service plan whic h includes O range Care the Insurance a nd Warranty will come into forc e when you register the phone o n the Orange net work. The Insurance an d Warr anty will remain in e ffect for a period of 12 months, unles s you switch to a diffe rent service plan as in dicated in clauses 12.2 and 12.6.

8.2 Orange Care cover ma y be purc hased separately once the initi al period of 12 months has expired.

8.3 Where phones sh are an Orange Group serv ice plan then each pho ne will be covered separatel y.

9 term & payments – pay monthly

Service Plan with optional Orange Care

9.1 Where you are c onnected to a serv ice plan which require s Orange Care to be purc hased as an optiona l extra the Insuran ce and Warranty wi ll come into force 24 hou rs after you call to re quest cover or 24 hours afte r we receive your wr itten request fo r cover and w ill each have a minim um term of 12 months. Your conf irmation of Insur ance cover will be sent to you w ithin 30 working d ays after the end of the month i n which cover beco mes effective.

9.2 Premiums wi ll be invoiced mont hly by Orange on behalf of t he Insurer on your Or ange account and must be pai d along with your Or ange charges.

9.3 Premiums may b e varied at any time a nd will be effect ive 90 days after you h ave been notified i n writing o r other durable for m, unless the prem ium is varie d at the annual renewa l date of the policy. If your prem ium is increased yo u may terminate this policy on n ot less than 10 days notic e (before your bill date ). If you do not give notic e within one month of notific ation of any increa se you will be taken to have acce pted the increase.

9.4 In the event that a ny tax payable on pr emiums should b e increased or any ne w tax imposed the n such inc rease or new tax may b e passed onto you.

9.5 Where phon es share an Orange G roup service p lan then Ora nge Care must be purc hased separatel y for each pho ne.

9.6 Any claim acc epted under Oran ge Care will be subje ct to an administrati on fee charged to your acco unt in advance of any re pair or replace ment being unde rtaken. Detail s of the current a dministration fe e are available on re quest from Oran ge and are publish ed in our periodi cally updated p rice guide. The adm inistration fee i s subjec t to change and is payab le in respect of all accepted c laims made unde r Orange Care with th e exception o f those set out in clau se 9.6.1.

9.6.1 The admini stration fee will no t be payable

in respe ct of a claim for defec tive material or workm anship of a new phone ( including

standa rd battery and cha rging unit but excludin g reconditione d and/or second h and phones ) where the defecti ve material or workma nship has been bro ught to Orange’s attentio n within 6 months of th e date of purchas e of the phone.

9.6.2 For the avoida nce of doubt the admi nistration fee is not ref undable.

9.7 You may terminate Or ange Care on or afte r the

minimum te rm by giving not les s than 10 days notice before a bil l date. As a concessi on, if you are also termina ting your Orange ac count then you may termina te Orange Care withi n the minimum term and it wil l not be necessar y for the notice to expi re on your bil l date but in such event yo u will not be entitle d to a refund of any premiu ms paid.

9.8 Orange wil l negotiate renewal s of the Insurance

policy on y our behalf and may c hange Insurer. The Insurer a nd Orange may var y the terms of the polic y from time to ti me but will give you 9 0 days notice of any such ch anges. If your rig hts under the polic y are restric ted or removed you may ter minate Orange Care on giv ing not less than 10 days n otice ending on an invoi ce date. If you do not give no tice within one month of n otification of an y changes you will b e taken to have a ccepted the chang es.

10 term and payments – pay as you go

Service Plan

10.1 When yo u are connected to a pay as you go servi ce

plan which re quires Orange Care to be purch ased as an optional ex tra the premium must be paid in advance.

10.2 The pol icy only applies to approve d and branded

Orange pay as you go p hones and may be purchased fo r any phone within the curre nt pay as you go range. If you pay by cre dit card or debit card the policy wil l come into force 24 hours after your cal l to request cover. If you pay by che que then the policy will come into forc e within 24 hours of clearance of your cheque. T he Insurance and warran ty within the policy will e ach have a term of 12 months.

Your confirmati on of Insurance cover will be se nt to you within 30 work ing days after the end of the month in which c over becomes effecti ve.

10.3 You may request th at the policy is terminated at any time durin g the 12 month pe riod in which event Orange wil l refu nd to you a pro rata proportion of the premium for th e bal ance of each complete month remainin g of that pe riod unless you have alread y made a claim on the p olicy in which event no refund will be due.

11 cancellation rights

You may cancel Orang e Care at any time within 14 days of cover comi ng into force or receipt of the policy summ ary, whichever is the latter an d your premium wil l be refunded.

If a claim occ urs during this period you w ill be

charged the f ull annual premium. The ad ministration fee will also ap ply.

If you decid e to canc el this policy you should ca ll

from your Oran ge pay monthly phone or

from any other pho ne if you are a pay monthly

150

customer. Pay as you go custom ers should call from their Ora nge phone or other phone. Sm all Business custome rs should call

345 from their Oran ge phone or 07973 100 345 from

any other phone a nd Business Solution s customers

158 from their Oran ge phone or 07973

should cal l

from any other pho ne.

100 158

12 switching between Service Plans

12.1 In the even t that you wish to switch from one pay monthly ser vice plan to another both of whi ch include Ora nge Care, or, from one pay monthly servic e plan to another both of which requi re Orange Care to be pu rchased as an optional ext ra then Orange C are will continue unaff ected.

07973 100

07973 100 451 from any

150

451

reference

12.2 In the event th at you wish to switch from a pay monthly ser vice plan which incl udes Orange Care to a pay monthly ser vice plan which requi res Orange Care to be purchas ed as an optional extra the inclusive O range Care will automatic ally cease.

12.3 In the event th at you wish to switch from a pay monthly ser vice plan which requi res Orange Care to be purchase d as an optional extra to a pay monthly servic e plan which includes Or ange Care then from the date such switc hing takes effect you will b e covered by Oran ge Care for the unexpired bala nce (if any) of any per iod under clause 8.1 calculated from the day your ph one was first registered on th e Orange net work.

12.4 In the event th at you wish to switch from a pay as you go servi ce plan for which Orange Ca re has been purcha sed to a pay monthly service p lan which requi res Orange Care to be purchase d as an optional ex tra Orange Care will automati cally cease. Orange wil l refu nd to you a pro rata proportion of the premium for th e bal ance of each complete month remainin g of that pe riod unless you have alread y made a claim on the p olicy in which event no refund will be due.

12.5 In the even t you swi tch from a pay as you go service plan to a pay monthly se rvice plan which inc ludes Orange Care th en from the date such switching takes effe ct you will be covered by Orange Car e for the unexpire d balance (if any) of any perio d under clause 8.1 calculated f rom the day your phone was first regi stered on the Orange networ k.

12.6 In the event yo u switch from a pay monthly serv ice plan inclu sive of Orange Care to a pay as you go servic e plan Orange Care will autom atically cease.

12.7 In the event th at you wish to switch from a pay monthly ser vice plan for which Ora nge Care has been purcha sed as an optional extra Ora nge Care will automati cally cease but in such even t you will not be entitled to any ref und of premiums paid.

13 non Orange branded phones

13.1 Notwithsta nding General Condition 1 of this policy should you change or upgrade your phone via any registered dealer with which Orange transacts business and your new phone is not an Orange branded phone you must:

13.1.1 Advise Orange immediately of the make, model

and IMEI number of the new phone

13.1.2 Confirm to Orange that you wish Orange Care

to be transferred to that new phone

13.2 Insurance cover will then apply to that new phone. In the event of a claim you should follow the instructi ons in clause 14. Subject to your claim being accepted Orange will advise what action you should take to get your phone repaired or replaced. Every reasonable effort will be made to try and ensure that any replacement phone is of the same or similar specification however Orange cannot guarantee this. All other terms and condiotons of this insurance remain unaltered.

14 claims

14.1 To make a cla im under this Insur ance you should

150 from your Or ange pay monthly ph one or

call

07973 100 150 from any other ph one if you are a pay

monthly c ustomer. Pay as you go custom ers should call

451 from their O range phone or 07973 100 451 from any other ph one. Small

Busine ss customers shou ld call Orange p hone or phone an d Business Solu tions customers s hould call from any oth er phone. Your claim wi ll be handled fairly a nd promptly.

14.2 In cer tain circumst ances, partic ularly where the re is a dispu te over your claim Ora nge may refer the matter to in dependent Cha rtered Loss Adju sters for investig ation and review.

07973 100 345 from any other

158 from their O range phone or 07973 100 158

345 from their

15 complaints

15.1 If you have any q ueries or complaints re garding this Insuranc e you sho uld in the first instance ad dress this to Orange. Ca ll monthly pho ne or phone. Pay as you go cus tomers should call from their Ora nge phone or other phone. Sm all Business custome rs should call

345 from their Oran ge Phone or 07973 100 345 from

any other phone a nd Business Solution s customers should cal l

07973 100 158 from any other phone. Al ternatively

you can write to Produ ct Insurance, Orange PCS Ltd., Senhouse Road, D arlington, DL1 4YG. Orange will acknow ledge receipt of your compl aint within 5 working days an d do its best to resolve the problem wit h 28 work ing days. If Orange cannot do this, Orange w ill let you know when an answer ca n be expected.

If Orange is una ble to resolve your problem or yo u rema in dissatisf ied the matter should be refe rred to HSBC Insuranc e Broke rs Ltd., Quay We st, Traffo rd Wharf Road, Mancheste r, M17 1PL. Telep hone number or fax numbe r

150 from your Orang e pay

07973 100 150 from any other

07973 100 451 from any

158 from their Oran ge phone or

0161 253 1058.

0161 253 1000

pay monthly terms and conditions

1 deﬁnitions

451

The f ollowing words and expressi ons shal l have the foll owing mea nings:

Accessor ies

Products app roved by Orange which you use in conjuncti on with your Device. They inc lude (without limitatio n) batteries, charge rs, car kits, headsets and carry ca ses.

Account

our records of you r payments and outstandi ng Charges, plus your per sonal details.

Age Restric ted Services

any Servi ces which are specifi ed for use only by customers ove r a spe cific age.

Bar

a block place d by us on some or all of the Service s you normally u se (except for calls to emergen cy services). It may include us re stricting the Servi ce whereby you will automati cally be re-directed into O range when you attempt to make an ou tgoing call from your Devic e.

Billing Date

the day on which you r billing statement will be is sued after you have be en connected.

Charges

all ch arges for S ervices, as publish ed in our pe riodical ly update d Price Gui de. These i nclude any reasonab le admin istration c harges.

Connection

the process of giving you access to a Service. “Disconnection” and “Re-conne ction” have correspon ding meanings.

Content

infor mation, c ommunic ations, i mages an d sounds, soft ware or a ny other ma terial co ntained on or avai lable throu gh the Se rvices.

reference

Contract

these terms an d conditions which are bin ding on both you and Orange fo r each Device you connect to the Orange Net work.

Customer Com munication

informatio n made available to you by Orange wh ich provides inf ormation on Orange Ser vices. It may be made available on yo ur Device or provided ele ctronically or distribute d with new Devices or in maili ngs to some or all Orange Custo mers.

Deposit

refundab le amount that Orange may ask you to pay before we Conne ct or Re-connect you to the Net work or before provid ing any Service.

Device

a mobile telep hone, device or data card (exc luding Accessor ies) which is approved by Ora nge for connection to its Network. Line One and Line Two Line One is the primar y means by which you have access to the Services. Line Two is a second line on the same Device with its own phone number.

Minimum Term

the minimum period for the supply of Services as specified in your Service Plan commenc ing on the date of Registration; where no period is specified in the Service Plan a minimum period of 12 months from the date of Registration will apply.

Network

the electronic communications system by which Orange makes Services available in the United Kingdom. Orange Additional Services optional Services (including but not limited to Roaming, International Calling, Premium Rate Services and Content provided by Orange) which may cost extra whether they are supplied in conjunction with Service Plans or outside Service Plans.

Orange

Orange Personal Communications Ser vices Limited, or any organisation that may succeed it as the assignee of this Contract. Referred to in this Contract from time to time as “we” “us” or “our”.

Price Guide

a list of our curre nt Charges which is updated f rom time to time and is availa ble from us upon request.

Registrati on

our accepta nce of your application for Se rvices and our record of your d ata and any User data prior to Connecti on. “Register” has a corre sponding meaning.

Roaming

An optional Se rvice that allows you to use you r Dev ice on other operato rs’ networks, usually in fore ign countries.

Servic es

Network and ot her Services, incl uding Orange Addition al Servic es, provided or procured by us fo r you to use.

Servic e Plan

a numbe r of products wh ich shall inc lude but not be limi ted to bundles of airtime, tex t, and/or Oran ge Additi onal Servi ces and/or ad ditional di scounts offer ed by Orange for an agreed mont hly or other perio dic payment.

SIM

a card or other devi ce which shall for the avoida nce of doubt inclu de a USIM which contains your pe rsonal telephon e numb er and which is programme d to all ow you to access the Net work.

Suspensi on

the temporar y disconnection of Se rvices. “Suspend ” has a correspo nding meaning.

User

you, or another pe rson named by you, who is author ised to incur Charge s to your Ac count.

2 your Contract and the Minimum Term

your Cont ract runs for at least th e Minimum Term

2.1 For each Device you own, your Contract starts on the date of Registration and will continue for the Minimum Term and thereafter you have limited rights to terminate your Contract during the Minimum Term as described in Section 4.

what hap pens when the minimum te rm ends

2.2 After the Minimum Term ends, we will continue to supply you with Services as normal until your Contract is terminated in any of the ways described in Section 4.

3 provision of Services

what we a im to provide in the UK

3.1 We will take all reason able steps to make the Servic es available to you at all times. Th e Services are only availa ble within the range of the base stations that m ake up our Network. We cannot guarantee a co ntinuous fault-free ser vice. Please note that:

3.1.1 the quali ty and availability of Se rvices may

sometimes b e affected by factors outsid e our control, such a s local physical obstru ctions, atmospher ic conditions, other cau ses of radio interfere nce, features or functio nality of your Device, the num ber of people trying to use th e network at the s ame time, and faults in other telecomm unication networks to whi ch the Network is co nnected

3.1.2 the quality of our Services may not be at its

best inside buildings or below ground.

3.2 When you move outside the Orange enhanced service area this may result in:

3.2.1 the cal l being terminated if you are on a

3.2.2 the speeds at which data is downloaded

3.3 Any coverage maps are our best estimate but not a

serv ices may sometimes be af fected by

3.4 The Network and the Services may from time to time

video call

being affected.

guarantee of service coverage, which may vary from place to place.

mainten ance and upgrading

require upgrading, modification, maintenanc e or other works. These may result in some or all of the Services becoming temporarily unavailab le. In such cases,

we’ll do everything we can to keep the period of nonavailability to a minimum. However, some interruption may be inevitable.

sus pension of Servic es

3.5 We may suspend some or all of the Service s you use, without giving you notice, if:

3.5.1 we have good rea son to believe that you

haven’t com plied with one or mo re of the terms of you r Contract

3.5.2 you don’t pay your bill with in the time

stipulated in C ondition 6.2; we reserve the right to place a Bar o n some or all of the Servic es from your Device (with the exc eption of calls to the emerg ency services) . Thi s Bar will remain in fo rce until you’ve paid everyt hing you owe us. At our discre tion, we may charge you for Reconn ection and removal of the Bar

3.5.3 a complaint has been made against you. The

complaint will be thoroughly investigated, and Services will remain suspended until we know the results of that investigation. Any complaint you make will similarly be thoroughly investigated

3.5.4 we have good reason to believe that your

mobile phone number is being used for fraudulent or improper purposes

3.5.5 we suspect on reasonable grounds that

information has been supplied to us without the knowledge of the person named or that an application is unauthorised or contains false particulars

3.5.6 you notify u s that your Device ha s been lost

or stolen

3.5.7 we are required by the emergency services or

other government authorities to suspend your Services.

3.6 You will remain liable for all monthly or other

periodic Charges during any period of Suspension.

reference

suspens ion of Orange Additi onal Services

3.7 We reserve th e right to change, sus pend or withdraw p art or all of any Ora nge Additional S ervice on givin g reasonable noti ce.

mont oring the Servic es you use

3.8 For the purposes of good management and security and to make sure we follow your instructio ns correctl y and to improve our service to you through training of our staff, or to monitor instances of unsolicited messages we may monitor or record communications. Where we have good reason to believe such communication is unsolicited you agree we may but are not obliged to block such communication.

roa ming Services out side the UK

3.9 Roaming relies on the telecom munications systems of foreign networks, over whic h we have no control. We cannot therefore offer any gua rantees about Roaming serv ices.

3.10 If you use Serv ices from a country outside the UK your use of the Services may be subj ect to different laws and regulations that app ly in that other country. Orange is not liable for your fail ure to comply wi th those laws or regulations.

storage and trans mission of information on

our Network

3.11 We may establish limits concerning the use of the Services, for example the maximum size of an email message that may be sent or receive and the maximum capacity alloc ated to you for storage of Content on the Network which you access via the Services.

3.12 You agree that Orange has no responsibility for the deletion, corruption or failure to store any Content maintained or transmitted by the Network.

3.13 While Orange has no responsibilit y to monitor the use of the Services if you exceed the use limits we reserve the right to refuse to store or send Content on your behalf.

access to t he Services and Con tent

3.14 Under no ci rcumstances will Oran ge, or any of the other parti es involved in the provisio n of Ora nge Content, be liab le for any losses, damage s, costs or expenses a rising from or in any way connec ted with any errors, def ects, interruptions, ma lfunctions or delays in Conte nt or the provision of Content. Ora nge agrees to recti fy any such problems in the Co ntent which are notif ied to Orange as soon as Oran ge reasonab ly can. If you do notice a fault or error i n the Content, plea se notify the fault to Orange.

3.15 Orange accepts no liabilit y for the loss, late receipt or non-readability of any download, transmission or other communications. The Content, which is obtained from a large range of sources, is supplied to you on an “as is” basis and Orange does not warrant that the Content is of satisfactory quality, fit for a particular purpose, suitable, reliable, accurate, complete, secure or is free from error.

access to the third part y serv ices and the Internet

3.16 We have no contr ol over the value or quality of goods, ser vices or Content offer ed by third parties on or through the Se rvices. As a result we can not be responsi ble or liable in any way for, and do not endorse, any of th ese goods, service s or Content.

3.17 The Se rvices may be used by you to acce ss websites and n etworks worldwide. Ora nge accepts no responsi bility for the Content or ser vices in respect of the se and you agree to conform with the instructi ons issued by those website s and ne tworks relating to your us e of thos e services.

3.18 Acce ssing the Internet, which is not a se cure environme nt, or using third party se rvices may leave you vulne rable to unwanted programs or material or vi ruses that may be downloade d to your Device with out your knowledge whic h may give unauthor ised access to, or damage, your De vice and the inform ation stored on it. Orange is not lia ble or responsi ble in any way for such unauthor ised access, da mage to or loss of information on your Device.

Age Re stricted Servi ces

3.19 You are not pe rmitted to acces s our Age Restricte d Servi ces (if any) if you ar e below the age spec ified to access t he Services. If y ou are allowed to acce ss the Age Res tricted Servi ces by virtue of the f act that you are t he specified ag e or older you must not show or se nd Content from the A ge Restricted Servi ces to anyone below th e specified ag e. If you let anyone u nder the specif ied age use your Dev ice, you must en sure you deactivate a ccess to the Age Restric ted Services.

4 your rights to terminate this Contract

termin ating your Contrac t af ter the

Minimum Term

4.1 You may terminate your Contract to expire at anytime after the Minimum Term by giving us at least one month’s notice. You are free to restore your Contract throughout this notice period, should you change your mind.

termin ating your Contrac t dur ing the Minimum

Term

4.2 You may terminate your Contract before the Minimum Term has expired if you pay us:

4.2.1 all Charges that are due, plus

4.2.2 a lump sum equivalent to the total of all

the monthly or other periodic Charges still remaining on your initial Minimum Term agreement (except in the circumstances set out in Conditions 4.3 and 15.1). You’ll be entitled to a rebate of 5% of that total if you terminate your Contract up to and including the first day of the last month of the Minimum Term.

termin ating your Contrac t bec ause Orange has

change d its te rms

4.3 You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days’ written notice prior

to your Billing Date (and within one month of us telling you about the changes). However this option does not apply if:

4.3.1 we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12-month period; or

4.3.2 the variations we have made have been imposed on us as a direct result of new legislation, statutory instrument, government regulation or licence; or

4.3.4 the variation relates solely to an Orange Additional Service, in which case you may cancel that Orange Additional Service in accordance with Condition 15.1.

termin ating your contract b ecause Orange is no

longer ab le to provide access to the Ne twork

4.4 If, for reasons beyond our control, we are no longer

able to provide Network Services, we will at our discretion either:

4.4.1 make arrangements for you to be supplied with equivalent Service s by another network at no extra cost to you, or

4.4.2 accept written notice from you that you wish to terminate your Contract. In such cases we will refund any pre-paid Charges that have not been used up.

termin ation of your Contrac t by Or ange

4.5 We may terminate your Contract immediately at any

time in respect of any or all the Devices owned by you, in whole or in part, by giving you written notice if:

4.5.1 you fail to pass any credit asse ssments which we may reasonably consider to be necessary from time to time

4.5.2 you fail to pay any of your bills from Orange on time

4.5.3 we have goo d reason for be lieving that any info rmation you ha ve given us is fa lse or misl eading

reference

4.5.4 you become i nsolvent within t he meaning of Sectio n 123 of the In solvency Act 1986, or bankr upt, or make any arran gement with creditor s or go into liquidat ion or become subjec t to an administratio n order or a receive r is appointed over a ny of your assets or if we have go od reason for beli eving that you are una ble to pay the Charges

4.5.5 in addition, we may terminate your Contract at any time after the Minimum Term has expired by giving you at least one month’s written notice.

ter minatio n of your c ontract by Orang e withou t

writ ten noti ce

4.6 We reserve th e right to terminate yo ur contract

immedi ately at any time in res pect of any or all of the Device s owned by you, in whole o r in part without notice to you i f

4.6.1 we have good rea son for believin g that you have breac hed Conditions 6 .4.2, 6.4.3, 6.4.4, or 6.4.5, 6.4.8, 6.4.9, 6.4.10, or 6.4.11 or

4.6.2 you haven’t comp lied with one or mo re of the terms of you r Contract and do not c orrect the breach wi thin 7 days of being as ked by us in writing to d o so.

term ination and Line Two

4.7 Termination of your Contract for any reason

connected with Line One will result in automatic termination of Line Two.

5 effect of Termination of the Agreement

5.1 When th is Agree ment is te rminated, your Devi ce

will be Discon nected a nd you wil l no longe r be able to use the S ervice s.

what to do a fter Termination of your Co ntract

5.2 Termination of your Contract is subjec t to you paying

us any money you owe us and us paying you any money we owe you. After termination, it is your responsibility to cancel any direct debits, standing

orders, credit card mandates or other authorisations you may have given for periodic payments to be made to us by third parties.

6 your respons ibilities when your p ayments

are due

6.1 Ordinarily we will invoice you monthly in advance for monthly charges which are non-refundable and monthly in arrears for call and message charges, but we reserve the right to amend the invoicing period and submit interim invoices to you. The Connection charge will be included on your first invoice. Charges in respect of Servi ces not supplied directly by us, eg Roaming, may be invoiced severa l months in arrears. VAT will be added to all invoices at the relevant rate where applicab le. Payment is due when you receive your invoice.

6.1.1 You will be res ponsible for pay ing all Charges

on your Acc ount, whether or not th ey have been acc rued by you person ally. You wi ll also be res ponsible for any ex traordinar y costs inc urred in adminis tering your Accou nt, includi ng collecting a ny payments. If your Servi ce has been Disco nnected, either a t your request o r ours, you will rema in responsibl e for paying a ny outstanding C harges.

6.1.2 You must make your payment when you

receive your invoice and by one of the payment methods stated on your invoice subject to clause 6.3. However we may also submit an interim bill or require an immediate payment if we think you have exceeded a reasonable limit on your Account.

pen alties for overdue paym ents

6.2 If paym ent is not made with in 14 days of i ts due d ate, we may c harge int erest on a ll sums outs tanding a t the rate o f 2% above th e base rat e of Nat ional Wes tminster Bank. Thi s interes t will be char ged on a pe r annum b asis calc ulated da ily.

paym ent methods

6.3 Ordinarily we wi ll accept payment of Charge s by credit card, d ebit card, cheque, direct d ebit and electron ic transfer, but we reserve the righ t to refu se any payment met hod if we have reasonable caus e to believe suc h paym ent will be dishonoured.

6.3.1 We reserve the right to charge an administration

fee each month for payments not made by direct debit.

6.3.2 We may arrange for invoi ces to be issued by

a third part y on our behalf. Invoices issu ed by such third par ty shall be binding on you a nd payment of such i nvoices in full to the third party wi ll be a valid discharge of your lia bility to pay such invoic es under this Agreement.

thin gs that you agree to do

6.4 Recognisin g that good management and s ecurity of the Servi ces is important to all Ora nge customers, you agree that you wi ll:

6.4.1 provide whatever p roofs of your identity and

address we con sider reasonably ne cessary from time to time. Whi le photocopy or fax copies are us ually acceptable we do res erve the right to reque st the original docume nt

6.4.2 keep confide ntial, and not disclose to any third

party, your Acc ount password or any person al identifi cation code, number or nam e issued by us permit ting access to the Servic es

6.4.3 not use the Servi ces for any improper,

immoral, fra udulent or unlawful pu rposes or for the sending of an y com munication or storing any data which is of a n of fensive, abusive, indecent, ob scene or menacing natur e

6.4.4 not cause, nor knowi ngly allow others

to cause, any nuisa nce, annoyance or inconveni ence, whether to us or to any of our customer s, by any means including the use of the Netwo rk for persistently sending uns olicited communica tions without reasonab le cause

6.4.5 not act in a way, whether knowin gly or otherwis e, which will impair the ope ration of the Network or a ny part of it, or put it in jeopardy

6.4.6 use only Devices and Accessories approved for use with the Network, and comply with all relevant legislation or regulation relating to their use

6.4.7 comply with any re asonable instructio ns issued by us whi ch concern your use of the Servi ces, and co-operate with u s in our reasonab le security and other ch ecks (which may include us m aking phone calls to you)

6.4.8 not send or upload anything that is copyright protected (unless you have permission) or which in any way breaches the intellectual property rights of any third party

6.4.9 not copy, modify, store, forward, publish or distribute the Services or their Content without our express permission

6.4.10 only use Content for your own persona l use and not for any commercial purposes or distribute it commercially

6.4.11 not to re-sell, re-supply or other wise distribute the Services or Devices without the prior written agreement of Orange

6.4.12 not to circumvent the Age Restricted Servic e mechanisms.

7 multiple users

7.1 Where there are one or more Users other than you

under your Contract, you remain responsible :

7.1.1 for ensuring the Services are used in accordance with this Contract; and

7.1.2 for all Char ges incurred to your Account by those Users.

8 Line Two – limitations on usage

sus pension of Servic es

8.1 If we Suspend Services on Line One, Services on Line

Two will automatically be Suspended also.

reference

ele ctronic message s

8.2 It is not possible to send electronic messages on Line Two. This shall include but not be limited to, text, video and multi media messages.

Ser vice Plan

8.3 You may not have a higher Service Plan on Line Two than you have on Line One.

9 information supplied by you

the deta ils you give us must be corre ct

9.1 By applying for Re gistration or for Orange Add itional Servic es, you undertake to provide yo ur correct name, addres s and other factual informat ion. You also confi rm that:

9.1.1 the perso n stated to be authorised to sign for

a company or fir m is duly authorised

9.1.2 any individua l applying as a member of a

company is of ful l contractual capacit y and is able both to pay for the Se rvices he or she has requeste d and to meet his or her other obligatio ns under your Contract

9.1.3 You will also tell us if your deta ils change.

what hap pens if we suspect the det ails you give

us aren’t co rrect

9.2 If we suspect, on reaso nable grounds, that informatio n has been supplied to us with out the knowled ge of the person named, or that an applicati on is unauthorised or co ntains false particu lars, we may delay Connecti on or Suspend Servic es to your Device while we investi gate further. Following ou r investigation, we will Conn ect or reinstate the Se rvices unless we have gro unds to terminate. You acknowl edge that you will have no claim agai nst us in respect of any delay or Disconne ction caused as a result of the o peration of this Conditi on.

10 credit assessments your application is

subject to credit status

10.1 All application s for Registratio n and Orange Additio nal Services a re subject to credi t assessment before we ca n connect you to the Ne twork. In consid ering your appli cation we will sear ch your record at th e licensed cred it reference agen cies. They will a dd to your record deta ils of our search and your ap plication. We will u se credit scorin g or other auto mated decision ma king systems whe n assess ing your applica tion. If our assess ment of you does no t meet our normal re quirements we reser ve the right to declin e to Connect you or to supply O range Additiona l Services or to d ecide an approp riate credit limi t on your Account. Alterna tively, we may ask you to lodg e a Deposit with us bef ore we Connect you. If yo u believe our assess ment of you is incorr ect, we will review you r eligib ility. However, we cannot ac cept responsib ility for the acc uracy of informatio n provided from the databas es of credit refere nce agencies. No r can we accept a ny liability for th e consequence s of our declin ing to Connect you.

10.2 We wi ll also che ck your det ails with a f raud preve ntion agen cy who will r ecord deta ils of any false or inaccur ate informa tion provid ed by you where we suspect fraud. We or ot her organi sations may use and search these reco rds to:

10.2.2 help make decisions on motor, household,

credit, life and other insurance claims, for you and members of your household

10.2.3 trace debtors, recover debt, prevent fraud, and

to manage your Accounts or insurance policies

10.2.4 check your ide ntity to prevent mon ey

launde ring, unless you fu rnish us with othe r satisfac tory proof of ident ity.

10.3 We may also di sclose details of how you condu ct your Account to suc h agencies. The inform ation will be used by other cre dit grantors for making cre dit decision s about you and the other membe rs of your househol d, for fraud prevention, debt rec overy,

money laund ering prevention, tracin g debtors and Account man agement. For these purpo ses we or they may make fur ther searches. Altho ugh these searches w ill be added to your record they will n ot be shared by other s.

10.4 Plea se contact us if you would like detai ls of these credit refer ence and fraud prevention a gencies from whom we obtain an d to who m we pass i nformation about you. You have a legal ri ght to this information.

11 deposits

depo sits are held for 12 months

11.1 We may request a Deposit from you:

a) before Connection b) before making Orange Additional Services

available to you, or

c) before reinstating the Services after Suspens ion,

or.

d) if you fail to p ass any credit ass essments which

we reason ably consider to b e necessary f rom time to time

11.2 Depos its will be held for 12 months from the date of

receipt and then refunded upon request. We do not pay interest on Deposits. If you owe us money, we may set off Deposits against the amount due to us. If there is a balance left over in such cases, we will remit this to you or credit your Account.

12 SIM Card

it’s your res ponsibility to kee p your

Card safe

SIM

12.1 Any SI M Card we supply to you rem ains our proper ty, but it is your respo nsibility to kee p it safe. SIM Cards a re easily damage d and should be handle d with care. We will rep lace free of charge any SIM Card f ound to be defective th rough faulty design o r wor kmanship. In any othe r circumstances , however, we may cha rge for replacin g it. We reserve the right to r ecall any SIM Card fr om you at any time to enhanc e or maintain the qu ality of the Serv ices.

what to do if your SIM

or damaged

12.2 You must inform us immediately if the SIM Card supplied to you is lost, stolen or damaged. You will remain liable for all Charges incurred until you do so. We will send you a replacement SIM Card as soon as reasonably practicable, but we reserve the right to charge you for doing so.

your SI M Card and other netwo rks

12.3 The SIM Card supplied with your Device enables the Device to work on our Network only with the exception of Devices which can access Roaming Services. However, after the Minimum Term we will lift this restriction at your request, provided all your payments of Charges are up to date and you pay the current administration charge. The software in the SIM Card and the Device is either owned by or licensed to Orange which grants you a non-exclusive licence to use it for accessing the Services for the duration of your Contract and not otherwise.

13 directory and Caller id

what to do if you want your number to

remain private

13.1 We will ente r your Orange number in Ora nge and third part y directories, and our Net work will allow the display of your Or ange number on receiv ing Devices. If you prefer not to allow e ither of these options, please let us k now in writing. Your mobile phone number and th e app roximate location of your Devi ce will always be se nt if calling the emergen cy services.

14 Devices

your Devic e is not a part of your Contr act

14.1 Your Device a nd Accessories are acq uired by you outside the ter ms of your Contract.

Card is lost, stolen

reference

15 changes to your Contract

we re serve t he right to make ch anges to

your C ontrac t

15.1 When you Register you are asked to choose a Service Plan and to indicate which Orange Additional Services you require. You may switch to a higher Service Plan at any time. You may switch to a lower Service Plan as often as you like after 6 months following your Connection to the Network. In the event you do switch Service Plan and add to or cancel Orange Additional Services you must give us not less than 10 days’ notice before your Billing Date (subject to the terms of any promotional offers you have accepted). We do, however, reserve the right to vary the terms of this Contract from time to time and to make changes to your Service Plan. We acknowledge that if we do increase the Charges, withdraw Orange Additional Services or introduce new mandatory Charge s – or if your contractual rights are affected to your detriment

- you may terminate your Contract in accordance with Condition 4.3. If you do not give notice within one month of our notifying you of any change(s), you will be taken to have accepted the change(s).

15.2 In exceptional circumstance s a government authorit y may require the reallocation or change of phone numbers in which case we may have to change your mobile phone number for the Services

new se rvices

15.3 We are continuously enhancing our existing Ser vices as well as adding new services, particularly Orang e Additional Services. Charg es for, and any special terms and conditions attached to, Orange Additional Services will be notified in Customer Communicatio n. The terms of your Contract, including Charges current on the date when you take up the offer of any Orange Additional Service, will apply to it, subject to any special promotional offer made by us and accepted by you.

16 Customer Communication

pleas e rea d all the informatio n we sen d you

16.1 We update our Customer Co mmunication from time to time. Information on various topi cs is mail ed to Customers with their mon thly billing statements and is available on request fro m us. You are asked to read your Customer Communi cations and to keep those which are mailed to you until they are super seded. We regard you as having been given any infor mation if it is:

a) includ ed in a mailing addressed to you b) by voicema il, email text or other form of ele ctronic

message se nt by us to your Device

c) commun icated directly by any mean s.

17 assignment of Contract and change of

ownership of Device

your Co ntract is person al to you

17.1 Your Contract is personal to you and you may not assign it. However, we may at our discretion (not to be unreasonably withheld ) allow you to:

a) nominate a User other than yourself while you

remain primarily liable to us under your Contract

b) terminate your Contract on short notice if you have

transferred title to your Device to a new customer who has Connected the Device to our Network.

17.2 We may as sign our rights to you r Contract only if such as signment is on ter ms which are at least as advant ageous to you as those s et out in your Contrac t.

18 liability circumstances in which neither

of us accepts liability

18.1 Except as provided in this Condition 18, neither party shall be liable to the other, whether in contract or tort nor otherwise, for any loss or damage which is:

a) not the fault of the other party b) indirect and/or not reasonably foreseeab le c) loss of busin ess, profits, savings, reve nue, use

or goodwill , or for any l oss or corruption of data whether cau sed to the other party throug h any

breach of your Co ntract or any matters arisi ng under it. Neit her party excludes li ability for negligen t acts or omissions causi ng death or personal i njury to any person.

ma ximum liability of O range

18.2 Subje ct to Condition 18.1, we limit ou r leg al liability up to a maximum of thr ee thousand pounds per claim or a seri es of related claims for any loss o r damage whi ch is:

a) direct financi al loss b) direct p hysical damage to o r loss of propert y

resulti ng from our breach of c ontract or neglig ence while provid ing Service s.

fact ors beyond our contro l

18.3 We will not be liable to you if we are unable to perform an obligation or provide the Services to you because of any factor outside our control, including but not limited to Acts of God, industrial action, default or failure of a third party, war, terrorist act, governmental action, or by any act or decision made by a court of competent jurisdiction.

your ma ximum liabilit y

18.4 Subject to Condition 18.1, your liability is limited to payment of all outstanding Charges due in accordance with the provisions of your Contract.

19 general

cha nges to your Contract

19.1 Subject to Condition 15, your Contract may be varied or amended only by the express mutual agreement of both parties. A party seeking to rely on such variation or amendment must produce evidence of the other party’s agreement to it.

disclo sure of informatio n to thi rd parties

19.2 You agree to th e disclosure to any telecom munications co mpany, debt collecti on agency, cred it reference age ncy, credit or fraud

monitor ing scheme, secu rity agency or cre dit provide r of:

a) any inf ormation relati ng to your Contract,

includi ng your persona l financial info rmation and details o f how you have perfor med in meeting your obli gations under you r Contract

b) any dis closure as may be wi thin our Data

Protectio n Act registration

c) any d isclosure re quired as a res ult of an order

of any cou rt of compete nt jurisdic tion or by statuto ry authori ty.

your in formation

19.3 Oran ge or its Group companies wi ll use your informatio n which you provide to us together wi th other inform ation for administration, ma rketing, credit scoring, cu stomer services, trac king your Device and web use prefere nces, and profiling your pu rchasing preferenc es. We will disclose your infor mation to our servi ce providers and agents to hel p us with these purpo ses. We will keep your informati on for a reasonabl e period after your contr act with us has finishe d in cas e you decide to use our Servi ces again and we may contact yo u about our Services d uring this time.

19.4 You consent to us shar ing your information with othe r companie s in the Orange Group and comp anies outside the Or ange Group who are our busin ess partner s. They or we may contact you by mail, telephon e, ele ctronic messaging se rvices, fax or email to let you know a bout any goods, servic es or promotions w hich may be of interest to you. Please call custome r services if you do not wish to re ceive such inform ation from us, or if you do not wish to receive info rmation from our busine ss partners, but remember th at this will preclude you from re ceiving any of our speci al offers or promotions or tho se of our busine ss partners.

19.5 By regi stering your Device on the Net work you consent to our tra nsferring your inform ation to countrie s which do not provide the same leve l of

reference

data protectio n as the UK if necessary for p roviding you servi ces you require. If we do make such a transfer, we will put a con tract in place to ensure your informatio n is protected.

19.6 You ha ve a right to ask for a copy of you r infor mation ( for which we charge a small fe e) and to cor rect any i naccura cies.

19.7 Whe n you give us informati on about an other perso n you confi rm that they have appoi nted you to act fo r them, to co nsent to the p rocessin g of their personal d ata, and to t he transfer of their infor mation abr oad and to rec eive on the ir behalf any dat a protectio n notices.

19.8 For details of the Orange Group of Companies please visit our website.

deli vering communica tions to you

19.9 All notices to be served in accordance with your Contract must be served by post or facsimile. We can in addition serve notice to you by voicemail, email text or other form of electronic message. They will be deemed served 48 hours after they are sent, or on earlier proof of delivery. All invoices and notices served by post will be sent to the address given by you on Registration unless you notify us of a change to this address. Any waiver, conce ssion or extra time we may allow you is limited to the specific circumstances in which it is given and does not affect our rights in any other way.

disputes be tween you and us

19.10 You may request that dispu tes between you and

us are referred to ar bitration under our Cod e of Practice for Co nsumer Affairs. We will sup ply a copy of our Code of Practi ce for Consumer Affair s to you on request.

miscella neous

19.11 If either party delays or does not take action to

enforce their rights under the contract this does not prevent either party from taking action later.

19.12 If any of the terms in this contract are not valid or legally enforceable the other terms will not be affected. We may replace any term that is not legall y effective with a similar term that is.

Orange co mpany details

19.13 Our Compan y Registration Nu mber is 2178917 and our Re gistered Offi ce is at St James Cour t, Great Park Ro ad, Almondsbur y Park, Bradley Stoke, Bris tol, BS32 4QJ.

governing l aw

19.14 Your Contract is to be interpre ted in accordance with the Laws of Eng land and Wales.

pay as you go terms and conditions

The follo wing words and expre ssions shall ha ve the followin g meanings:

Accessor ies

goods desi gned for use with but not part of Ph ones and approved by Or ange, including (witho ut limitation) batterie s, chargers, car kits, hea dsets and carry cases.

Charges

the charges fo r pay as you go as published in our periodic ally updated list of charge s (defined herein as ‘Price Guide’ )

Connecti on

the process we c arry out to enable your pho ne to access the Servi ces. ‘Disconnectio n’ and ‘Re -connection’ have a correspo nding meaning.

Literature

printed mat ter providing informatio n on Services publishe d by Ora nge and distributed with ne w Phones or in mailing s to Custom ers, whether or not suppli ed automatica lly to all Customers.

pay as you go Voucher

a voucher repr esenting the cash value of ai rtime allowing access to the Ser vices which must be pa id for in advance which expre ssion includes air time purchased direct f rom Orange by cred it or debit card.

Network

the public tele communications sys tem by which Orange makes Ser vices available in the Uni ted Kingdom.

Orange

Orange Pers onal Communication s Services Limited, a nd any succes sor in business or assign ee.

Phone

mobile tele phone (excluding Acce ssories but includin g charging un it and SIM which remains the pro perty of Orange) ap proved by Orange for connec tion to its Network.

Price Guide

publicati on listing our current Cha rges, updated from time to time.

Registrati on

our accepta nce of your application to regi ster individual pay as you go Voucher, Regis ter has a corresponding meaning.

Roaming

a service w hich allows you to use your Phone on oth er operator’s netwo rks, usually in foreign co untries.

Servic es

Network and ot her services, provi ded by us and made available fo r your use.

SIM

card or other dev ice, bearing a unique tele phone number programme d to all ow a Phon e to acc ess Network Servic es.

Suspensi on

the temporar y discontinuance of Se rvices.

User

you or another pe rson notified by you to us as author ised to use your Phone.

2 provision of services

2.1 We will u se reasonab le efforts to m ake the Serv ices availa ble to you at all ti mes. The Ser vices are availa ble only with in the range of b ase stations which f orm the Networ k. Quality a nd availabil ity of the Ser vices may be a ffected by fac tors outside our con trol such as lo cal physical o bstruction s, atmosp heric condi tions and othe r causes of rad io inter ference or fau lts in other tel ecommunic ation networ ks to which the N etwork is conn ected.

2.2 The Netwo rk and the Ser vices may fr om time to time req uire upgradi ng, modific ation, mainten ance and othe r works (incl uding but not l imited to works requir ed for securi ty reasons) , or may be affe cted by unfore seen events w hich may resul t in the parti al or comp lete non availa bility of the Services. We will us e all reasona ble effort s to provide back-u p

reference

Serv ices and to keep all such peri ods of non availa bility to a min imum but some in terruption ma y be inevitab le. You Register in the know ledge of this a nd accept our o bligation to carr y out works fro m time to time in th e interests of all our c ustomers.

2.3 We may from time to time tape conv ersations between you a nd our customer servic es for training pu rposes only. For the purposes of g ood manageme nt and security, we may need to monito r the contents of any tex t message you send from time to time.

2.4 We may Suspend the Ser vices in whole or part at any time withou t notice if you do not comply with any of these terms an d conditions or if any money owed by you to us, whether in rel ation to Services or not, remains unp aid.

2.5 We shall investigate al l complaints made whethe r by or against you an d reserve the right to Suspe nd the Servic es if a complaint has been ma de against you pending the re sults of investigation of the co mplaint.

3 pay as you go Vouchers

3.1 Free airtime giv en to the customer on initial registrati on of their new pay as you go phone (if any) shall be val id for the periods set out in the Pri ce Guide and /or Customer Literature cur rent as at the date of Registrat ion.

3.2 In the event that the cash va lue of airtime forming part of free ai rtime given to a Customer in accordan ce with 3.1 above is not us ed within the relevant vali dity period stated in Con dition 3.1 suc h unused air time will be forfeited.

3.3 Notwithstan ding that you use all of a pay as you go Voucher or that the f ree airtime given to a Custome r in accordan ce with 3.1 above exp ires your Phone will continu e to be ca pable of receiving inco ming calls for the pe riods set out in the Price Guid e and/or Customer Lite rature current as at the date of expir y.

3.4 We will disconnect your phone if duri ng the previous six months you have not Registered a new pay as you

go Voucher or you have not made chargeabl e calls from your phone or receive d inco ming calls on your phone. For the avoidance of doubt cal ls shall include but not be limited to voice calls, data call s and text messaging. On disc onnection your mobile telephone number will be reassi gned. On reconnection you will be assigned a new mobile tele phone number. Any remaining credi t on your pay as you go Voucher will be reinstated if you reconne ct. You can reconnec t your phone without havi ng credit on your pay as you go Voucher.

3.5 No cash credits wi ll be given for unused pay as you go Vouchers. Cre dit or Debit card payments a re subject to our po licy on acceptance in forc e from time to time.

4 our rights to terminate your service

4.1 We may Disconnect yo ur phone and refuse to Reconnect it at a ny time in whole or in part imme diately by notice in writi ng to you if:

4.1.1 you fail to comp ly with clause 2.4, 2.5, 5 and

6 of these terms and c onditions provided tha t where such fa ilure is capable of remedy yo u have not taken such re medial steps as we shall have required w ithin 7 days of our giving you notice of such fai lure; or

4.1.2 for whatever re ason we are unable to p rovide

the Ser vices.

5 your responsibilities

5.1 Recognisin g that good management and s ecurity of the Servi ces is important to all Ora nge customers you agree that you wi ll:

5.1.1 not use the Ser vices for any improper,

immoral, fra udulent or unlawful pu rposes or for the sendin g of any co mmunication which is of an offensi ve, abusive, indecent, obsc ene or menacing na ture;

5.1.2 not cause, nor knowi ngly allow others

to cause, any nuisa nce annoyance or inconveni ence whether to us or to any of

our customer s which shall include the u se of the Network fo r the pe rsistent sending of unsolicite d communications wit hout reasonab le cause;

5.1.3 not act in a way, whether knowin gly or otherwis e, such that the operation of the Network or any p art of the Network will be jeopardi sed or impaired;

5.1.4 only use a Phone and Ac cessories approved for use with the Net work and comply with all relevant leg islation or regulation re lating to its use;

5.1.5 comply with any re asonable instructio ns issued by us whi ch concern your use of the Servi ces and co-operate with us i n our reasonab le security and other ch ecks (which may include us m aking phone calls to you).

6 supplied by you

6.1 By applying for Re gistration you represen t to us that

the name, addre ss and other factual inform ation which you provi de to us are correct.

6.2 You acknowledge that if we su spect on reasonable

grounds that in formation has been supp lied to us without the k nowledge of the person nam ed or that an applicat ion is unauthorised or co ntains false particu lars, for the protection of our Cus tomers and the Networ k, we may delay Connection or Disconn ect Services to your Phon e while we investigate fu rther. If our suspicions prove groundle ss we will Connect or Re-co nnect Services immediate ly. You acknowl edge that you will have no claim agai nst us in respect of any delay or Disconne ction caused as a result of the o peration of this Condit ion 6.2.

7 SIM Card

7.1 Any SIM Ca rd we supply to you remai ns our

proper ty but it is your res ponsibility to ke ep it safe. SIM Ca rds are easily dam aged and should be handl ed with care. We will re place any

SIM Card fou nd to be defective by rea son of faulty workma nship or design fr ee of charge but may charge fo r replacing or ren ewing a SIM card in any other circ umstances. We res erve the right to rec all any SIM Card f rom you at any time to enh ance or maintai n the quality of the S ervices.

7.2 You must inform us immedia tely in the event that a SIM Card is dama ged. We will send you a replaceme nt SIM Card as soon as reasonab ly practicab le but we reserve the right to cha rge you for doing so.

7.3 The software in th e SIM and the Phone is either owned by or licen sed to Orange which grants you a non-exclus ive licence to use it for access ing the Servic es and not otherwise.

7.4 The SIM Card suppli ed with your Phone enable s the Phone to work on our Ne twork only. We will lift this restricti on at your request, subject to our c urrent policy relat ing to the same and provided you pay the current adm inistration charge.

8 directory and caller ID

8.1 Unless you infor m us othe rwise when you Registe r your first pay as yo u go Vouch er, we may make appropri ate directory entries an d our Network may allow the disp lay of your telephone number o n receivin g handsets.

9 phones

9.1 Your Phone and Accesso ries are acquired by you outside of the o peration of these terms and conditio ns and, as between you and Oran ge, are your proper ty.

9.2 Any insurance or wa rranty relating to your Phon e must be purcha sed by you separately of these ter ms and conditi ons. Any insurance or warr anty arranged by us of which you may prev iously have had the benefit wi ll no longer be valid.

9.3 You must inform us immedia tely in the event that the SIM Card or your Pho ne is lost or stolen. In order to take advantag e of the provisions of Conditio n 9.4 you

reference

may inform us if at any ti me your Phone requires re pair.

9.4 Upon receipt of notif ication under Condi tion 9.3 we may at your reques t Suspend Service s for a maximum pe riod of 30 days whilst you make arrange ments to obtain an alternative p hone.

9.5 In the event that y ou fail to make a reques t as permit ted by Condition 9.4 th en any current pay as you go Vouche r will lapse when yo u report the loss or theft o f your Phone or if you do s o make a request on the expi ry of the 30-day pe riod if you do not during th at period reque st the re-instatem ent of the pay as you go Vouc her.

10 changes

10.1 We reser ve the right to vary these term s and conditio ns and the Charges from time to time.

11 customer literature

11.1 We update ou r Customer Literature from ti me to time. You are asked to read your Cu stomer Literature and to keep it until it is su perseded. We regard you as having bee n properly notified of any in formation if it is either in cluded in a mailing addre ssed to you or in a text messa ge sent by us to your Phone. You are asked to ensur e that wh en contacting Orange customer ser vices with querie s you rely on current Customer Lite rature.

11.2 Oran ge cannot accept respon sibility for offers related to the provi sion of its Services mad e elsewher e than i n its own advertisements o r publicati ons or for any promises, repre sentations, waivers, ind ulgences or other purp orted variations of these terms an d conditions unless co nfirmed in writing by an au thorised employee of Ora nge. If you are in any doubt as to wh ether any statement or represen tation is properly autho rised you should contact Ora nge customer servic es immediately.

12 assignment and change of ownership

of phone

12.1 For your se curity, we will not knowingl y Re- connect a Phone owned by you to our N etwork at the request of someone othe r than you unless it is at least si x months sinc e you las t Registered a pay as you go Voucher or the per son requesting Re-co nnection is able to correc tly identify your acco unt password.

12.2 We may assig n our rights and obligatio ns under these terms an d conditions only if such a ssignment is on terms whic h are at least as advantageou s as those set out he rein.

13 liability

13.1 Exce pt as provided in this Conditi on 13, neith er party shall be liab le to the other, whether in contract or tor t or otherwi se, for any loss or damage which i s:

13.1.1 not the fault of the other pa rty;

13.1.2 indirect and/or not re asonably foreseea ble.

13.1.3 loss of business, prof its, savings, revenue, use

or goodwill w hether caused to the other par ty through any bre ach of your Contract or any matters ari sing under it. Neither pa rty excludes liabilit y for negligent acts or omis sions causing death or pers onal injury to any person.

13.2 Subje ct to Condition 13.1, we limit our l egal liability up to a maximum of thr ee thousand pounds per claim or a seri es of related claims for any loss o r damage whi ch is:

13.2.1 direct finan cial loss.

13.2.2 di rect physical damage to or lo ss of

propert y resulting from our brea ch of contract or ne gligence while provid ing Servic es.

13.3 We will not be li able to you if we are unable to perfor m an obl igation or provide the Ser vices to you because of any fa ctor outside our control, inc luding but not limited to Act s of God, in dustrial action, default or fai lure of a third party, war, governmenta l action, or by any act or d ecision made by a court of competent ju risdiction.

13.4 Subje ct to Condition 13.1, your liab ility is limited to payment of all out standing Charges due in accordan ce with the provisions of your Con tract.

14 general

14.1 Sub ject to Condition 10 the se terms and condi tions may only be v aried or amende d only by the express mutual ag reement of both par ties and the par ty seekin g to rely on such varia tion or amendmen t must prod uce evidence of the o ther party’s agreeme nt to it.

14.2 You agree to the disc losure to any telecomm unications company, debt col lection agency, credit refe rence agency, credit or frau d monitorin g scheme, security age ncy or credit provider of:

14.2.1 any information rela ting to your Contract,

includin g your personal financ ial information and details of how yo u have performed in meeting your o bligations under your Co ntract;

14.2.2 a ny disclosure as may be within ou r Data

Protection Act re gistration.

14.2.3 a ny disclosure required as a re sult of an

order of any cour t of competent jurisdic tion or by statutory a uthority.

14.3 All noti ces under these terms and co nditions will be sent to the addres s given by you on Registration unless you noti fy us of a change to this address. Any notice from u s to you will b e deemed served 48 hours afte r posting or an earlier proo f of del ivery.

14.4 All noti ces to be served in accorda nce with these terms and cond itions must be served by tex t message, el ectronic mail or by post or facs imile.

14.5 Any waiv er, conce ssion or extra time we may allow you is limited to the sp ecific circumstan ces in which it was given. It doe s not affect our rights unde r these terms and cond itions in any other way.

14.6 You may request th at certain disputes b etween you and us are referr ed to arbitration under our Co de of Practice for Co nsumer Affairs, excep t for al l dis putes concern ing the operation of Conditi on 10 of these

terms and cond itions which shall alway s be referred to arbitratio n. We will su pply a copy of the Code to you on request.

14.7 Our Com pany Registration Numb er is 2178917 and our Regis tered Office is at St Jame s Court, Great Park Road, A lmondsbury Park, Br adley Stoke, Bristol, BS32 4Q J.

14.8 The op eration of these terms and con ditions shall be interpreted i n acc ordance with the Laws of Engla nd and Wales.

reference

downloadable games terms and conditions

1 eligibility

1.1 Each downl oadable mobile phone ga me from Orange Gam es (“the Game”) is ope n to any UK resident ag e 16 years or ove r who has phone of a type whic h is both li sted on the orange.co.uk/gam es website and reg istered on the Orange netwo rk in the United King dom (“the Phone”).

1.2 Only one pla yer can be registere d for the Game per phon e.

1.3 By downloading th e Game the player agrees to be bound by these Terms an d Con ditions.

1.4 You can onl y download the Game in t he Unite d Kingdom, the Game may be download ed in som e foreign co untries, h owever this is depe ndent on thi s servic e being sup ported by th e forei gn network .

2 cost

2.1 The cost of download ing each Game in its basic form is curre ntly charged at £1.50. For certain games, addi tional levels or stages may b e avail able for download an d these will be charged at 50p pe r level or stage, an y down loading of the Game outside the UK will be subj ect to additional charge s.

2.2 The charges for su bmitting your high score a re based on mes sages sent from the player’s phon e, which are cur rently charged at 10p per messa ge whilst in the UK . Thi s charge will apply even if you have SMS remain ing in a monthly or other bundle. Any submiss ion of high score whilst outs ide the UK will be subje ct to additional charges at th e foreign network rate s. Similar charges may app ly in respect of certai n acti ons such as unlocking an in dividual character or fe ature.

2.3 Orange reser ves the right to change these c osts, and will publ ish any changes on www.oran ge.co.uk/ games Any con tinued use of the Game after su ch

publicati on means that you will be deeme d to have accepted suc h changes. You will only be charge d for complete dow nloads. If your download shou ld not be completed yo u will not be charged.

3 the prizes

Certa in Games may have prizes for thos e with

highest sc ores, or who win tournament s. Details of any such prize s will be displayed at www.oran ge. co.uk/game s Orange’s decisions regar ding prize winners sh all be final and no corres pondence will be entered into by Ora nge. Details of winners wi ll be made availab le by Orange on written requ est. You must not enter into any u nlawful, inaccurate, vu lgar or inapprop riate detail at the point of regis tration for the prizes.

4 conditions attaching to Prizes

Prizes are not tr ansferable. All prize de scriptions not

illustrati ve and not definitive. Furth er details available on written re quest submitted to Oran ge with a stamped se lf-addressed envelop e.

Orange re serves the right to offer a n alte rnative prize

of equal or greate r value at any time. The prizes may themsel ves be subject to other terms and conditio ns, depending upon thei r natu re. No cash alternati ve is available in whole or par t.

5 general

5.1 Under no circumstances will Orange or any of the other parties involved in the provision of the Game, be liable for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the provision of the Game. We agree to rectify any such problems in the Game which are notified to us as soon as we reasonably can. If you do notice a fault or error in the Game, please notify Orange customer services.

5.2 Orange accepts n o liability for the tempor ary non-availa bility of its network, los s, late receipt or non-read ability of any transmiss ion or other communic ations.

5.3 Orange reserves the right to amend these Terms and Conditi ons from time to time. Any alteratio n or addition to the se Terms sha ll take effect immedia tely once posted on w ww.orange.co.uk/games. A ny continued u se of the Game after such publi cation means that you wi ll be deemed to have accepted such chang es.

5.4 We reserve the righ t to ceas e provision of the Game at any time.

5.5 Only one G ame may be store d on your phone a t any time , in addition to t he Game alrea dy stored on your pho ne at the time it is registered to the Orange networ k.

5.6 The downloadin g of the Game is subject to availabil ity and may be affected by the volu me of users from tim e to time o r by net work congestion. Orange’s Standa rd Network Terms and Conditio n continue to app ly in parallel with these Terms an d Conditio ns.

5.7 You must only use the Game for you r own personal use, and not for any co mmercial purpose.

5.8 You agree only to acc ess, download an d use the Game in ac cordance with Or ange’s security measure s relating to its net work and billing, a nd the source co de of the Game, and wil l not attempt to circumve nt such securit y measures.

All trade marks and trade na mes are the proper ties of their res pective owners. A ll rights are rese rved by the respec tive owners.

Orange Value Promise terms and conditions

1 deﬁnitions

Competitor ta riff

A popular pub lished, currently avail able, monthly paid contrac t digital tariff avail able in the UK from O2 (UK) Lim ited (formerly Britis h Teleco mmunications Mobile Com munications Ltd), Vodafone Re tail Ltd & TMobile (for merly One 2 One). For the avoid ance of doubt this excludes O2 ( Online) Limited tar iffs and other tarif fs which are onl y offered online by the above co mpanies.

OVP

Orange Value Pro mise

Servic e Plan

The scale of cha rges for using a mobile pho ne

Additiona l Services

Optiona l services whi ch cost extra whet her they are suppli ed in conjunctio n with competitor ta riffs or outsi de competi tor tariffs

2 scope

2.1 OVP applies to Compe titors’ tariffs for voice, answerpho ne, standard WAP and standard p erson to person text me ssaging on other UK digita l networks. It i ncludes standard data c alls at 9.6 kb per second. OV P exclu des High Speed Data at

28.8 kb per secon d and GPRS calls.

2.2 Services w ill provide generally th e same functionalit y of the Competito r’s produ ct but specification s may differ. Compet itor’s own branded e-commer ce and Additiona l Services are not offe red with OVP.

2.3 For a list of current OVP tar iffs please visit

www.orange.c o.uk /cgi- bin/ovp/costs.pl

2.4 Once our Competi tors close an OVP equivalen t tariff for new conne ctions, we may at our choice withd raw the OVP Plan for new co nnections and close the Servic e Plan to customers switching Se rvice Plan.

reference

2.5 We reserve the righ t to disc ontinue a currently available or a ‘clo sed’ OVP Plan and move existing customers to the n earest equivalent cur rently available Se rvice Plan. We will write to the ac count holder to notif y such changes.

2.6 OVP Plan s are not avai lable on Or ange Line Two.

2.7 OVP does not apply to pay as you go, pay u p fron t or shared tar iffs.

2.8 OV P does not offer di scounted rates or sc hemes for calls b etween nominat ed or frequently c alled number s.

2.9 OVP does not apply to Com petitor’s promotional tariff s but we reserve the right to offe r a competitor’s promotiona l tariff and may, from time to time, offe r our own promotio nal variants of OVP Plans.

2.10 We reser ve the right not to offer any Comp etitor tariff containi ng elements of servic es or functions that the Orange Net work does not currently of fer or to omit those eleme nts of services or func tions.

3 charges

3.1 We will make re asonable endeavour s to ens ure that OVP Plan char ges are the equivalent of the Competitor ta riff published ch arges.

3.2 In the even t that a Co mpetitor makes any change s to a Competitor tar iff, subject to the provisio ns of these terms an d conditions we will make reas onable endeavour s to impl ement any published ch anges to existing OVP Plan s as soon as is reasonably practical.

3.3 If you are co nnecting to Orange on an OVP Plan yo u will be charg ed the equivalent of the Comp etitor’s standard co nnection charge.

3.4 We reserve the righ t to appl y Competitor’s charges for changin g OVP Service Plan.

3.5 Subject to point 3.4 above, yo u may switch between Orange Value Pro mise Service Plans, O range Talk Plans or other Or ange Service Plans

3.6 You may switch between OVP Plan s or to an Orange Talk Plan by giving us at le ast 5 days notice before your Monthly B illing Date.

3.7 OVP Plans will repli cate the charging structu re & minimum ca ll charges of the Competitor’s tar iff includin g, but not limited to, service cha rges for itemised bi lling, non-direct debi t payment, access charges for s hort message ser vice, charges for calls to Customer Ser vice and charges for cal ls made to freephon e numbers (includin g, but not limited to, those prefi xed 050 & 080).

3.8 Internationa l dire ct dialled and Roaming c alls will be charged at sta ndard Orange rates.

4 charges for mobile to mobile calls

4.1 OVP Plan charges, fo r cal ls entirely on the Orange Network, wi ll be the equivalent of the Comp etitor’s tarif f charges fo r calls made en tirely on thei r networ k, subject to p oint 2.8 above. Th ese are known a s ‘On Net calls’.

4.2 OVP Plan charges, fo r cal ls made to phones on the Competitor’s net work, will be the equivale nt of the Competitor ta riff charges for cal ls made from their Network to pho nes on the Orange Network , subj ect to point 2.8 above. Thes e are kn own as ‘Mobile to Mobile Of f Net calls’. For example, if ‘Y tariff ’, on ‘network X’, charges 25p pe r minute to call another mobile pho ne on its network and charge s 50p per minute to call a mob ile phone on any other networ k, the OVP equival ent Plan will charge 25p per min ute to call another O range phone and 50p per min ute to call a mobile ph one on ‘network X’ or any other mobile net work.

5 other Beneﬁts

5.1 OVP offers rollove r on minutes and text messag es on all OVP Plans wi th an inclusive bundle whe re the competitor ta riff offers rollove r on minutes or text message s. Rollover on minutes or text me ssages is not availabl e on Service Plans with an i nclusive value bundl e. Unused inclusive minu tes and/or text message s from one month may be rolled over for use in the next. If the ro lled over minutes and/or text messag es are not used in that month they wil l be lost. We reser ve the right to offer rollover as a

promotion on ce rtain OVP plans where rol lover is not offered by the co mpetition.

5.2 The Ora nge Network Perform ance Promise applies to OVP Plans, subje ct to its terms and conditions.

6 insurance products & orange care

6.1 Competitors’ insu rance products are not offe red under OVP.

6.2 Orange Care is not inc luded in any OVP Plan, but you may purcha se it separately. If you do not purchase Or ange Care then you will only get th e benefit of the m anufacturer’s warranty o n a new phone.

7 promotional offers

7.1 Subject to cl ause 2.9 we reserve the right to repli cate or to offer our own pro motional variants of sele cted promotiona l offers made available by Co mpetitors in whole or in par t.

7.2 These promotio nal offers will only be avai lable for new connec tions and will not be applied w here an account has b een upgraded or migrated.

7.3 Such promotiona l offers will not be availabl e in conjuncti on with other promotions whi ch we are offeri ng at the time, unless express ly stated otherwis e in the terms and conditions of th e offer.

7.4 We reserve the righ t to var y the promotional offers that we offer and to li mit the OVP tariffs to which th ey apply.

7.5 Where we have chosen to rep licate a promotional offer we will us e reasonable endeavou rs to do so as soon as is reaso nably practicable.

8 ﬁnal points

8.1 We reserve the righ t to move eac h phone on an OVP Plan to a separate acc ount and to bill you separately for each such ph one.

8.2 Service is su bject to the Orange Terms & Conditio ns for the supply of Ne twork Services, a co py of whi ch can be found at the ba ck of your Orange phone user guide.

8.3 We reserve th e right to vary thes e terms & conditi ons at any time. Pleas e call Orange Cus tomer Servi ces to confirm.

reference

radio waves and your phone

Explaining SAR

SAR stands for ‘sp ecific absorption rate’ an d is an internatio nal standard measure of the a mount of radio frequenc y energy your body absorb s when you use your mobile pho ne.

The indepe ndent Stewart Repor t, published in 2000, recommen ds that each model of mobile ph one sold in the UK is alloca ted a SAR value, and this informati on is provided to all ow con sumers to make an informed cho ice. All mobile ph ones sold for use on the Orang e network comply with i nternational exposur e guid elines and the balance of cur rent research sugges ts that such levels do not cause heal th problems in the genera l pop ulation.

Some mod els of phone have high er SAR values than others. Var iations in SAR do not m ean variations in safety, as al l mobile phones so ld in the UK must comp ly with the in ternational expo sure guideline s. However the Stewart R eport mainta ins that consumer s have the right to take this in formation into acc ount when choosi ng a new mobil e phone. The manuf acturers’ decis ion to begin publish ing SAR values fro m 1 October 2001 follow s the fina lisation of an inter national SAR testi ng standard which wi ll ensure consist ency in the report ing of SAR values. B y March 2002 manufa cturers expect to h ave complet ed the process of prov iding SAR values f or models i n production as of 1 Oc tober 2001.

As a responsi ble retailer, Orange believe s that its existing and potential c ustomers should be fully i nformed about SAR values. As we ll as a general, objective ove rview of the situatio n, Ora nge is committed to providin g SAR values for all p hones currently sold fo r use on th e Orange network, wh erever the values are availa ble from the manufactu rers. The aim is to provide reass urance, and help custome rs to make an informed decisi on when they come to buy a phone. S ince SAR values are provide d to Orange by the mob ile phone manufacture rs, Orange is

not able to guara ntee their accuracy. Orange is si mply passing on su pplied information tha t it feels is in the best interests of its cu stomers.

If you require any f urther information pl ease visit the website of the rele vant mobile phone manuf acturer.

www.sony-eric ssonmobile.com www.mcuk.pan asonic.co.uk www.sagem.com www.siemens- mobile.de www.motorola.c om www.phillips.co m www.alcatel.com www.nokia.com www.sony.com www.trium.net www.lge.com www.benq.com

Further inf ormation can be found at the foll owing sites and also at The Mo bile Manufacturers For um (MMF)

www.mmf ai.org

Informatio n by Government and indepe ndent agencies on issues of mob ile phones and health ca n be fou nd at the following we bsites: Departm ent of Health

mobile pho ne health found unde r M in the A -Z sit e index

National Rad iological Protection B oard

http: //www.hpa.org .uk/radiatio n/

Internatio nal Commission on Non- Ionising Radiation Protection

www.icn irp.de

World Health O rganisation

http: //www.who.int/pe h-emf/en/

Your SAR valu e

The SAR value fo r your SP V M3100:

0.572 mW/g@10g, 1.16 mW/g@1g

Note: The SA R value for your phon e has been provide d to Orange by the manuf acturer. By acting a s facilitator for co nveying this infor mation to our custom ers, Orange is fu lfilling its dut y as a respons ible retailer.

Recycling Mobile Phones and Accessories

Do not dispose of mobile phones or electrical accessories, such as chargers or headsets, with your household waste. In some countries or regions, collection systems are set up to handle electrical and electronic waste items. Contact your regional authorities for more details.

Caring for the Environment by Recycling

When you see th is symbol on a product, do not dispose the product with household waste.

100

101

contact Orange

Orange Customer Services are available 24 hours a day, seven days a week, 365 days a year. Alternatively, visit the Orange website at more details. The three-digit numbers can be called from any phone by adding

07973 100.

the prefix

pay monthly customers

Customer Services 150†

Billing Enquiries 150†

International Calling Helpline 159

Orange Multi Media 177* or 277*

Registration 980

Orange Care 150

Lost or Stolen 07973 100 250†

pay as you go customers

To top-up your Talk Time 450†

Customer Services (Enquiries) 450*†

Information Line 452

Talk Time balance 453

Orange Multi Media 177* or 277*

Lost or Stolen 07973 100 450†

Registration 0800 079 0006

www.orange.co.uk for

further information

Visit the Orange website to find out more about Orange products and services, buy accessories from the Orange shop and, if you are a pay as you go customer, register with Orange online.

www.orange.co.uk www.orange.co.uk/business

Orange Business Services customers

businesses with 1–49 employees 345

businesses with 50+ employees 158

* Chargeable services available with your Orange phone. † Charged at BT ‘F’ rate if you call from a BT fixed line phone.

■

Some calls are free from your Orange phone unless you have an Orange Value Promise Service Plan.

all Orange customers

Operator Services 100†

Orange Accessories Line 0500 178 178

Directory Enquiries 118 000*

International Directory Enquiries 118 880*

Emergency Services 999 or 112

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103

For further information about Orange products and services please visit our website at the address below.

The information contained in this user guide is correct at the time of going to press, but Orange reserves the right to make subsequent changes to it and services may be modified, supplemented or withdrawn.

© Orange Personal Communications Services Limited 2006. Orange and wirefree™ and any other Orange product or service names referred to in this user guide are trade marks of Orange Personal Communications Services Limited.

June 2006.

Orange Personal Communications Services Limited.

PO Box 10 Patchway Bristol BS32 4BQ

www.orange.co.uk

the explanation agency

06/06 PCN-D0830 ISSUE1 Z: h 15

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Orange SPV M3100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual