ORANGE livebox, Livebox 3202 User Manual
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Surf and Talk with livebox
user’s guide
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Why should I get Surf and Talk with livebox
from Orange?
Orange livebox quality is reliable and the ADSL
speed is stable and is not affected by weather.
Orange livebox customers can connect more than 1
PC anywhere inside the home or the office using 1
WiFi livebox.
Orange livebox customers can enjoy free unlimited
local and national calls.
Orange livebox customers can enjoy discounted
international prices (up to 80%) and international per
second billing.
Orange livebox customers can enjoy 20% discount
on calls made to any mobile from 08777.
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Table of contents
1. livebox installation...................................................... 5
a) livebox installation by Orange technical support team .................................5
b) Presentation of the livebox (WiFi) SAGEM 3202.............................................5
i. livebox ports ......................................................................................................5
ii. livebox LED view ..............................................................................................5
c) Getting started ...................................................................................................6
2. General information .................................................... 7
a) Service overview................................................................................................7
i. offers .................................................................................................................7
ii.Voice over IP (VoIP) service..............................................................................7
b) Supplementary services ...................................................................................8
c) After sales support ............................................................................................8
3. livebox configuration.................................................. 9
a) Internet connection……………………………………………………………….. 9
b) Wireless configuration....................................................................................10
c) Connecting wireless to the internet using laptop…………………………….12
d) Connecting to the internet using USB cable or USB Adapter.....................13
4. Troubleshooting ........................................................ 13
a) All the LEDs are off..........................................................................................13
b)
LED is on but there is no VoIP or internet ...............................................14
c)
LED is constantly blinking (no VoIP available nor internet) .................16
d)
LED is off.........................................................Error! Bookmark not defined.
e)
LED is off (ADSL is operational but VoIP is not available) .....................20
f)
LED is off and the wireless connection is unavailable............................21
g)
LED is on but the connection with livebox is unavailable ......................21
5. Frequently asked questions.................................... 23
a) How can I check my VoIP service? ................................................................25
b) How do I reboot my livebox?..........................................................................23
c) How do I differentiate between VoIP tone and
fixed telephone tone?..........................................................................................23
d) Why does the message “the page cannot be displayed”
appear when I try to access the internet? .........................................................23
e) How can I change my ADSL internet access password? ............................25
f) How can I change my orange.jo email password?........................................23
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1. livebox installation
Thank you for purchasing Surf and Talk with livebox. We hope you will be pleased
with your experience and with what you can achieve with this advanced piece of
technology. In order to get the most out of your new service, we recommend that
you spend some time getting familiar with this guide, as it will describe in detail all
the functions of this product. In addition to a troubleshooting section and answering
some frequently asked questions on most of the service features.
a) livebox installation by Orange technical support team
1. The technician installs the livebox modem and makes the required internal wiring.
2. The technician will perform end-to-end tests for:
• wired/wireless internet through PC
• wireless internet through laptop
• Voice over IP (VoIP) calls
• regular calls (fixed line calls)
3. The technician will give you this user guide and a flyer about the services.
4. The technician will explain the functionality of the various modem LEDs and will
give a brief overview of this user guide.
Please don’t sign the acceptance form unless all steps above are complete.
b) Presentation of the livebox (WiFi) SAGEM 3202
i. livebox ports
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ii. livebox LED view
LED
light is off light is steady light is blinking
livebox status is OK
your livebox has a
deficiency or a
technical problem
livebox is updating
(don't turn off the
power)
ADSL access is not
available
ADSL is available
modem is
synchronizing (wait a
few seconds)
status of your internal network (between livebox and computers)
the faster the light blinks the more the network is in use
VoIP is not available VoIP is available
communication in
process
WiFi is off WiFi is on
If you face any issues with the livebox, please refer to the troubleshooting section.
c) Getting started
After your livebox is installed, your service will be ready to use.
• You will be connected to the internet the moment you activate your PC‘s
wireless.
• Once you are connected, enjoy your Surf and Talk.
• Remember, you can make your unlimited phone calls (local, national)
through your VoIP, and enjoy discounts on international and mobile calls.
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2. General information
a) Service overview
Surf and Talk with livebox provides you the facility to make unlimited local,
national and international discounted calls from your home or office, in addition to
high speed ADSL with wireless internet.
i. Offers
With WiFi livebox you can enjoy:
1. Wired internet (up to three computers) and wireless internet via WiFi technology.
2. Surf and Talk with livebox bundles are available for ADSL at 1M and above.
With VoIP (08777) number you can enjoy:
1. Unlimited local and national calls.
2. Up to 80% discount and per second billing for international calls.
3. 20% discount on calls to mobiles.
4. Free services: call forwarding, voicemail and calling line identification
presentation service (CLIP).
ii. Voice over IP service (VoIP)
1. A dedicated phone set is necessary for use of the VoIP feature.
2. A pre-requisite for using VoIP is to have an Orange fixed line.
3. You need to dial area codes when making calls through VoIP as it is a nongeographical number. For example: to call Salt dial 0535XXXXX
4. If there is a fault with the VoIP service and it is down, you can make local and
national calls through your fixed line free of charge as a courtesy service.
b) Supplementary services
feature activation method guidance
call forwarding *21*number
activates forwarding to the given
number
call forward on busy *67*number
activates forwarding to the given
number when your number is busy
call forward on no
answer
*61*number
activates forwarding to the given
number when you don’t answer
permanent CLIR
call 06 460 8888 or
visit the sales center
charged at JD1 per month
Voice Portal Service 1288
dial 1288 followed by your number
and password
Voicemail Service 1244
dial 1244 followed by your number
and password
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c) After sales support
Customer Care
06 460 8888
Voice Portal Service
1288
Voicemail Service
1244
3. livebox configuration
a) Internet connection
ÆIn address bar enter 192.168.1.1Æ
Enter
username (admin)
password (admin)
• The livebox screen will appear.
• To change the language (French by default), click on information on the left
side, choose English and press Apply as shown in the figure below:
•
• Refresh the Internet Explorer page by clicking .
• To setup your internet click on my services Æ welcome Æ services table
If the internet service status "Disabled" please click modify
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