OpenEye SW-RWTCP User Manual
RediWatch
Point Of Sale Software
User Manual
model no.model no.
SW-RWTCP
SW-RW232
ii
RediWatch POS Software
User Guide
Manual Edition 27314AI – JANUARY 2009
© 2006-2009 OpenEye
All Rights reserved.
No part of this documentation may be reproduced in any means, electronic or mechanical, for any purpose, except as expressed in
the Software License Agreement. OPENEYE shall not be liable for technical or editorial errors or omissions contained herein. The
information in this document is subject to change without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire risk arising out of the use of this
information remains with recipient. In no event shall OPENEYE be liable for any direct, consequential, incidental, special, punitive,
or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption or loss of
business information), even if OPENEYE has been advised of the possibility of such damages and whether in an action or contract
or tort, including negligence.
This software and documentation are copyrighted. All other rights, including ownership of the software, are reserved to OPENEYE.
OPENEYE, OpenEye, and RediWatch are registered trademarks of OPENEYE in the United States and elsewhere; Windows, and
Windows XP Embedded are registered trademarks of Microsoft Corporation. All other brand and product names are trademarks or
registered trademarks of the respective owners.
The following words and symbols mark special messages throughout this guide:
WARNING: Text set off in this manner indicates that
failure to follow directions could result in bodily harm or
loss of life.
CAUTION: Text set off in this manner indicates that
failure to follow directions could result in damage to
equipment or loss of information.
OPENEYE
Liberty Lake, WA ● U.S.A.
27314AI iii
NOTES:
iv
Table of Contents
INTRODUCTION .................................................................................................. 7
PRODUCT DESCRIPTION ......................................................................................................... 7
FEATURES ................................................................................................................................. 7
CONTROLS AND CONNECTIONS ...................................................................... 9
DVR CONNECTIONS ................................................................................................................. 9
SECURGEN TEXT INSERTER CONNECTIONS ..................................................................... 10
GETTING STARTED .......................................................................................... 11
REQUIRED COMPONENTS .................................................................................................... 11
Network (TCP) POS Integration ............................................................................................ 11
RS-232 Based Text Inserter Integration ............................................................................... 11
RS-232 Based Direct POS Integration ................................................................................. 12
OPTIONAL COMPONENTS (RS-232 ONLY) ........................................................................... 12
CONNECTING TO A POS DEVICE.......................................................................................... 13
CONNECTING TO MULTIPLE POS DEVICES ........................................................................ 14
INSTALLATION & CONFIGURATION ............................................................... 15
RETALIX NCR CONFIGURATION ........................................................................................... 15
IBM ACE CONFIGURATION .................................................................................................... 16
MICROS 3700 CONFIGURATION............................................................................................ 18
MICROS 9700 CONFIGURATION............................................................................................ 20
ACS NCR CONFIGURATION ................................................................................................... 23
SERIAL TEXT INSERTER CONFIGURATION ......................................................................... 24
RS-232 BASED POS CONFIGURATION ................................................................................. 25
RUBY VERIFONE CONFIGURATION ..................................................................................... 26
POSITOUCH CONFIGURATION .............................................................................................. 27
ISS45 CONFIGURATION ......................................................................................................... 29
AVE ATM CONFIGURATION ................................................................................................... 30
Network Installation Configuration ........................................................................................ 30
In-Room Installation Configuration........................................................................................ 31
ALOHA CONFIGURATION ....................................................................................................... 32
BOH (Back of House) Configuration ..................................................................................... 32
Aloha Spy Interface Setup .................................................................................................... 33
Set Up ALOHASPY.INI ......................................................................................................... 34
To Edit the ALOHASPY.INI Text File ............................................................................... 35
DVR/NVR Server Side Setup ........................................................................................... 35
SETUP OPTIONS ............................................................................................... 37
SETUP OVERVIEW .................................................................................................................. 37
POS SETUP WINDOW ............................................................................................................. 37
Create Text Overlay Area ..................................................................................................... 37
Hide LIVE Text Overlay ........................................................................................................ 37
Agent Information Window .................................................................................................... 39
Options Window .................................................................................................................... 39
Save Tab .......................................................................................................................... 40
Communication Tab ......................................................................................................... 40
Add Protocol Windows ................................................................................................. 41
Communication Rules Window .................................................................................... 41
Predefine Filters Tab ........................................................................................................ 42
27314AI v
Add Predefined Filters .................................................................................................. 42
String Filter Tab ................................................................................................................ 43
Add a String Filter ........................................................................................................ 43
Hex Filter Tab ................................................................................................................... 44
Add a Hex Filter ........................................................................................................... 44
POS ALERT SETUP ................................................................................................................. 45
Create a POS Alarm Schedule ............................................................................................. 45
Create a POS Alert ............................................................................................................... 45
SEARCH OPTIONS ............................................................................................ 46
SEARCH OVERVIEW ............................................................................................................... 46
EVENT SEARCH ...................................................................................................................... 46
The Event Search Tab .......................................................................................................... 46
Performing a POS Search ................................................................................................ 47
Filter Search Results .................................................................................................... 47
Saving a POS Search ....................................................................................................... 47
Search Data Type List ...................................................................................................... 47
The Event Text Search ..................................................................................................... 48
The Event Search Viewer Tab .............................................................................................. 48
APPENDIX: CUSTOM SETTINGS ..................................................................... 49
MICROS 3700 ........................................................................................................................... 49
Enable NO SALE Transaction .............................................................................................. 49
Enable CLOCK IN/CLOCK OUT Transaction ....................................................................... 50
:
vi
INTRODUCTION
PRODUCT DESCRIPTION
The RediWatch POS Software is an upgrade for OpenEye DVR and NVR Servers enabling integration with TCP Based POS
Registers, RS-232 Based POS Registers, and High Volume Checkout Systems. Delivering the same level of quality and reliability as
OpenEye’s current software and hardware solutions, the RediWatch POS Software provides a robust and in depth solution for
individuals wishing to integrate their POS infrastructure with their surveillance system. The use of surveillance in conjunction with
tracking of POS data has been proven to effectively reduce shrinkage caused by employee and customer theft by helping to identify
improper sweet hearting, under rings, voids, no-sales, and returns.
Using the RediWatch POS Software, security professionals can view transactions as they happen overlaid on existing video channels.
Transaction alerts can be configured, allowing instant notification of transaction events. Video searches can be performed based upon
a specific item that was purchased or even the amount of change rendered at a transaction.
RediWatch POS Software is an excellent solution to taking the next step in protecting your assets.
FEATURES
The RediWatch POS Software includes the following features:
• Interface with PC Based POS Systems
• Support for many of the largest manufacturers including, Ruby VeriFone, ACS, IBM ACE, Retalix and more.
• Integration with SecurGen VTI, American Video AVE text inserters and HAT TVS text inserters.
• Transaction based searches.
• Remote search capable.
• Video export with text.
• Video snapshot with text.
The implementation of OpenEye’s
27314AI 7
NOTES:
8
CONTROLS AND CONNECTIONS
t
DVR CONNECTIONS
The rear panel of the DVR unit contains all of the connectors you will be using to connect to a POS system. The diagram below
outlines the location and description of each connector:
AC Power Connector
Adapter for BNC Looping Output Cable
BNC Connectors for Video Input
Sensors Inputs
PS/2 Mouse Input
PS/2 Keyboard Input
DB-9 Serial Inpu
LPT Parallel Printer Port
SVGA Output
Looping Output Termination
Control Outputs
Network Port
USB Ports
RCA Video Output
RS-485 Interface
Audio Inputs
Audio
• Line In – line level
• Speaker Out
• Microphone In – not used
RS-232 port
Cooling Fan
27314AI 9
r
SECURGEN TEXT INSERTER CONNECTIONS
If you will be setting up your POS solution with a SecurGen VTI text inserter the diagram below will help to identify the proper
connections to use. Setting up the text inserter is discussed later in this manual.
BNC Video Input
BNC Video Output
COM NOCOM NO TX+ TX- RX+ RX-
Serial Control Input
Serial Output
ID Selection Dipswitch
Relay Outputs
RS-422 Connection
DC Powe
Connection
Serial Input
10
GETTING STARTED
REQUIRED COMPONENTS
Identify and confirm that you have the following components required to complete the installation of the RediWatch POS Software*.
NETWORK (TCP) POS INTEGRATION
1 DVR Unit or NVR Installation
The RediWatch POS Software is a software upgrade for DVR and NVRs running the latest version of the Server Software. The
RediWatch POS Software will not function without a DVR or NVR.
2 Network
A Network infrastructure of some type is required for connecting the Network POS System to the DVR or NVR. At the most basic level
a network may consist of a hub or switch connecting the 2 systems to one another, but may be as advanced as an enterprise level
infrastructure.
RS-232 BASED TEXT INSERTER INTEGRATION
1 DVR Unit or NVR Installation
The RediWatch POS Software is a software upgrade for DVR and NVRs updated with the latest version of Server Software. The
RediWatch POS Software must be installed on a DVR or NVR or it will not function.
2 Serial Text Inserter
The RediWatch POS Software supports SecurGen VTI, American Video AVE text inserters and HAT TVS text inserters. Serial Text
inserters are a simple and inexpensive method of implementing video overlay and transmitting transaction data to the RediWatch POS
Software.
3 Serial Cable
An RS-232 serial cable is required to connect the DVR or NVR running the RediWatch POS Software to the Serial Text Inserter.
4 Serial Y-Cable
Several of the Serial Text Inserters require a Y-cable to split the serial output into 2 connections. This is necessary to send the data to
both the receipt printer and the DVR or NVR.
27314AI 11
RS-232 BASED DIRECT POS INTEGRATION
1 DVR Unit or NVR Installation
The RediWatch POS Software is a software upgrade for DVR and NVRs updated with the latest version of Server Software. The
RediWatch POS Software must be installed on a DVR or NVR or it will not function.
2 Serial Cable
An RS-232 serial cable is required to connect the DVR or NVR running the RediWatch POS Software to the RS-232 Based POS
System.
3 Serial Y-Cable
A Serial Y-cable may be necessary to split the serial output into 2 connections. This is necessary to send the data to both the receipt
printer and the DVR or NVR.
* The RediWatch POS Software is a SOFTWARE ONLY upgrade for OpenEye DVR and NVRs. No physical components are provided with this product. All other
components required for installation are the sole responsibility of the installer/end user.
OPTIONAL COMPONENTS (RS-232 ONLY)
There are several components which although not required, may enhance the performance or operation of the RediWatch POS
Software.
1 Serial Expansion Card
When connecting multiple registers or text inserters to the DVR or NVR, additional serial connections may be required. A Serial
Expansion Card may be installed by an authorized representative of the manufacturer in a vacant PCI slot to equip the DVR or NVR
with additional serial connections. RediWatch provides a 2-Port Expansion card by default in all units shipped with the SW-RW232
POS upgrade package.
2 Serial Virtualization Device
When connecting multiple registers or text inserters to the DVR or NVR, additional serial connections may be required. Serial
Virtualization Devices provide additional serial connections by creating virtual serial ports when the actual connection is another
medium such as USB or RJ-45. This type of serial connection is not sold or supported by OpenEye.
Tip: OpenEye recommends the use of LAVA serial device servers. Information is available at lavalink.com.
12
R
R
CONNECTING TO A POS DEVICE
To connect a DVR or NVR to a POS system perform the following steps:
Network Connection
DIGITAL RECORDER SWITCH POS REGISTER
1. Connect the DVR or NVR and the POS System to the same network.
2. Follow the instructions outlined in the Installation and Configuration chapter of this manual for your specific POS System.
RS-232 Connection
DIGITAL RECORDE
POS REGISTE
1. Connect the DVR or NVR to the serial output of the POS System or Video Text Inserter using a serial cable and Y-cable if
necessary.
2. Follow the instructions outlined in the Installation and Configuration chapter of this manual for your specific POS System.
RS-232 Connection with Text Inserter
DIGITAL RECORDER
TEXT INSERTER POS REGISTER
COMNO COM NO TX+ TX- RX+ RX-
1. Connect the DVR or NVR to the serial output of the POS System or Video Text Inserter using a serial cable and Y-cable if
necessary.
2. Follow the instructions outlined in the Installation and Configuration chapter of this manual for your specific POS System.
27314AI 13
CONNECTING TO MULTIPLE POS DEVICES
To connect a DVR or NVR to multiple POS system perform the following steps:
Network Connection
SWITCH POS REGISTERSDIGITAL RECORDER
1. Connect the DVR or NVR and the POS Systems to the same network.
2. Follow the instructions outlined in the Installation and Configuration chapter of this manual for each of the specific POS Systems.
RS-232 Connection
DIGITAL RECORDER
POS REGISTER(S)
1. Connect the DVR or NVR to the serial output of the POS System or Video Text Inserter using a serial cable and Y-cable if
necessary.
2. Repeat step one for remaining POS Systems or Video Text Inserters.
3. If all serial connection on the DVR or NVR are full, a Serial Expansion Card or Serial Virtualization Device may be required.
4. Follow the instructions outlined in the Installation and Configuration chapter of this manual for each of the specific POS Systems.
14
INSTALLATION & CONFIGURATION
RETALIX NCR CONFIGURATION
Retalix NCR ScanMaster Server Side Setup
1. Register the Windows user DVRAdmin with the password dvr4321 on the Retalix ScanMaster Server.
2. Give DVRAdmin full access privileges to the scan1dos share on the Retalix ScanMaster Server.
DVR / NVR Server Side Setup
3. Click Setup on the Main Display screen of the DVR or NVR Software.
4. Click General in Setup.
5. Click the POS Setup button to open the POS Setup window.
6. Click the Setup POS Agent button in the POS Setup window to open the Communication Status window.
7. Set the Protocol to Retalix in the Communication Status window and click Setup.
8. In the Save tab select the Save Location and configure the other save options then click Apply.
Note: The default option – C:\ drive – is the recommended save location.
9. Click the Communication tab and set the POS ID to the register number you are connecting to and the Type as File. Click Add
to open the File Community window.
10. In the File Community window, click the Map Network Drive button to open the Map Network Drive window.
11. In the Map Network Drive window confirm that the Reconnect At Logon checkbox is selected, set the Drive to “Z:\” and the
Folder to “\\[ip address of ScanMaster server]\scan1dos”. Click Finish.
12. In the File Community window click the Browse
Z:\ > Grocery > Files then click OK.
13. Enter the Register number you are connecting to in the File Extension Name box (e.g. Register 1 is 001) and click OK.
14. Repeat steps 9, 12, and13 until all registers have been added then click the Apply and OK buttons.
15. Under the Communications tab in the Option window select the POS ID just added and click the Rules button. Select User
Define and enter the last item found on EVERY receipt printed, then click OK. (This updates the RediWatch POS Database with
current receipt information.)
CAUTION: Failure to properly define the last item printed (ex: phone number or address) will result in improperly recorded
data.
16. Click OK to save the current settings and exit the Option window.
17. Click OK to close the Communications Status window.
18. In the POS Setup window select a camera under Channel and assign it a register under POS.
19. Repeat step 18 until all registers have been assigned to a camera.
20. Click OK to save the current setting and close the POS Setup window.
21. Click Exit in the Setup menu to return to the Main Display.
22. Incoming transaction data should now be displayed on cameras with registers assigned to them.
button to open the Browse for Folder window and select
27314AI 15
IBM ACE CONFIGURATION
Enabling the Catalina Option on the IBM 4690 OS Controller
From IBM POS main screen:
1. Press 1, then press Enter.
2. Personalization [enter].
3. Store [enter].
4. Catalina.
Set Catalina options as follows:
a. Catalina Marketing Active = On.
b. Catalina Marketing Release = 2.
c. Host Name = CATALINA. This must match Host Name in ADXHSIHF.DAT file, see below.
d. Host Port Number = 2100.
Editing the ADXHSIHF.DAT file
From the IBM POS main screen:
1. Press 7, then press Enter.
2. Type ADX_SDT1 and press Enter.
3. Type DREDIX ADXHSIHF.DAT to use the Dredix editor to edit the ADXHSIHF.DAT file.
4. Edit/Add the entry for the Catalina IP Address as shown below: TIP: Everything to the right of the # character is a comment.
a. 207.216.62.206 CATALINA #Catalina Server [please enter the DVR IP address here at the beginning].
b. If CATALINA is in use already with this configuration please contact support for assistance.
5. Press CTRL+K+S to save the changes.
6. Press CTRL+K+Q to exit.
Note: Example of edited file “ADXHSIHF.DAT” Hosts file:
#/etc/hosts file
209.89.94.136 CC #This machine 4690 Controller – CC (Master)
209.89.94.137 DD #4690 controller – DD (Alternate)
207.216.62.206 CATALINA #Catalina Server (DVR IP ADDRESS)
Set up the File Server options
From the IBM POS main screen:
1. Press 4, then press Enter.
2. Press 1, then press Enter.
3. Press 2, then press Enter.
4. Press Y, then press Enter.
5. LAN Configuration.
6. Press 2 for Ethernet, then press Enter.
7. Press MC, then press Enter.
8. Press CC, then press Enter.
9. X Background Application, then press Enter.
10. Press 2, then press Enter.
11. X ACE Catalina, then press Enter.
12. Message Ace Catalina.
13. Program adx_ipgm:acetina.286.
14. Save and exit.
16
Loading...