OpenEye RADIUS User Manual

Multi-Site Management Software

Version 4 Software Manual

RADIUS

SW-RADIUS

www.openeye.net

OpenEye® RADIUS

Version 4.05 - User Manual

Manual Edition 29677AC – FEBRUARY 2011

©2000-2011, OPENEYE

All Rights Reserved

No part of this document may be reproduced by any means, electronic or mechanical, for any purpose, except as expressed in the Software License Agreement. OPENEYE shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is subject to change without notice.

The information in this publication is provided “as is” without warranty of any kind. The entire risk arising out of the use of this information remains with recipient. In no event shall OPENEYE be liable for any direct, consequential, incidental, special, punitive, or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption or loss of business information), even if OPENEYE has been advised of the possibility of such damages or whether in an action, contract or tort, including negligence.

This software and documentation are copyrighted. All other rights, including ownership of the software, are reserved to OPENEYE. OPENEYE, OpenEye, HDDR, and High Definition Digital Recorder are registered trademarks of OPENEYE in the United States and elsewhere; Windows, and Windows XP Embedded are registered trademarks of Microsoft Corporation. All other brand and product names are trademarks or registered trademarks of the respective owners.

The following words and symbols mark special messages throughout this guide:

Note Text set off in this manner indicates information that is necessary for proper operation of the product.

Tip Text set off in this manner indicates information that may be helpful.

Caution Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

OPENEYE

Liberty Lake, WA ● U.S.A.

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TABLE OF CONTENTS

TABLE OF CONTENTS ...............................................................................................................................	3
INTRODUCTION...........................................................................................................................................	7
Product Description...................................................................................................................................................	7
PC Requirements......................................................................................................................................................	7
Minimum Requirements........................................................................................................................................	7
Recommended Requirements ..............................................................................................................................	7
Installing the Radius Software...................................................................................................................................	8
Running the Radius Software....................................................................................................................................	8
Logging in .............................................................................................................................................................	8
Register Radius.........................................................................................................................................................	9
Register Online.....................................................................................................................................................	9
Register by Phone ................................................................................................................................................	9
RADIUS BASICS........................................................................................................................................	10
Running the Radius Software..................................................................................................................................	10
Logging in ...........................................................................................................................................................	10
Connecting to a Recorder .......................................................................................................................................	10
Viewing Video.....................................................................................................................................................	10
Moving Cameras.................................................................................................................................................	11
Remove a Camera..............................................................................................................................................	11
Main Display Screen ...............................................................................................................................................	11
Connection List .......................................................................................................................................................	12
Shortcut Lists ..........................................................................................................................................................	12
Hot Spot..............................................................................................................................................................	13
DVR Options.......................................................................................................................................................	14
Camera Options..................................................................................................................................................	14
Main Display Toolbar...............................................................................................................................................	15
Live Display.............................................................................................................................................................	15
Live Camera Options ..........................................................................................................................................	16
Live Camera Tools..............................................................................................................................................	16
Custom Screens......................................................................................................................................................	17
Creating Custom Screens...................................................................................................................................	17
Editing Custom Screens .....................................................................................................................................	17
Create Screen Sequences..................................................................................................................................	18
Using Multiple Windows ..........................................................................................................................................	18
Multiple Monitor Support .........................................................................................................................................	19
Multiple Monitor Support .........................................................................................................................................	19
Using Multiple Monitors ......................................................................................................................................	19
SETUP ........................................................................................................................................................	20
General Setup .........................................................................................................................................................	20
Locking Functions...............................................................................................................................................	21

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Live Setup ...............................................................................................................................................................	22
Set Schedule to Discard Alarms .........................................................................................................................	23
Creating a Schedule to Discard Normal Alarms.............................................................................................	23
DVR List Setup........................................................................................................................................................	24
Adding a New Recorder......................................................................................................................................	24
Editing a Recorder..............................................................................................................................................	24
Name Sensors and Relays .................................................................................................................................	24
Health Check Setup ................................................................................................................................................	25
Set Up Health Check Options.............................................................................................................................	25
Use PPP to connect to DVR ..........................................................................................................................	26
Enable Audio Warning on Failure ..................................................................................................................	26
Alarm Monitor Setup................................................................................................................................................	26
Set Up Alarm Monitor Options ............................................................................................................................	27
Add Items to Alarm Confirm List ....................................................................................................................	27
DVR POS Setup......................................................................................................................................................	28
Admin Setup............................................................................................................................................................	29
Data Manager.....................................................................................................................................................	30
Configuring Import / Export ............................................................................................................................	30
Scheduling Log Cleanup.....................................................................................................................................	31
User Management...................................................................................................................................................	32
Creating Users....................................................................................................................................................	32
Editing Users ......................................................................................................................................................	32
E-Mail Alert Setup ...................................................................................................................................................	33
General E-mail Setup .........................................................................................................................................	33
Users E-mail Setup.............................................................................................................................................	33
Creating a User..............................................................................................................................................	33
Activating a User............................................................................................................................................	33
Editing a User ................................................................................................................................................	33
Deleting a User ..............................................................................................................................................	34
Normal Alarm E-mail Setup ................................................................................................................................	34
Emergency Alarm E-mail Setup..........................................................................................................................	34
Health Check Alarm E-mail Setup ......................................................................................................................	35
MAPS..........................................................................................................................................................	36
Map Overview .........................................................................................................................................................	36
Adding a Map File ...................................................................................................................................................	37
Adding An HTML Map.............................................................................................................................................	37
Opening a Map........................................................................................................................................................	37
Closing a Map .........................................................................................................................................................	37
Creating Map Levels ...............................................................................................................................................	37
Placing Markers on a Map.......................................................................................................................................	38
Attaching Cameras/Sensors ...............................................................................................................................	38
Attaching Map Links ...........................................................................................................................................	38
Changing Alarm Colors.......................................................................................................................................	39
Adding a Map Alarm Sound................................................................................................................................	39
Viewing Video on Alarm......................................................................................................................................	39

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VIDEO BACKUP.........................................................................................................................................	40
Network Backup ......................................................................................................................................................	40
Professional Recorders (X, Xr, H, N-Series).......................................................................................................	40
Backing up All Cameras.................................................................................................................................	40
Commercial Recorders (E-Series)......................................................................................................................	41
Regular Backup .............................................................................................................................................	41
Scheduled Backup.........................................................................................................................................	41
Clip Backup .............................................................................................................................................................	42
Backing up Selected Cameras ...........................................................................................................................	42
SEARCH .....................................................................................................................................................	43
Search Overview.....................................................................................................................................................	43
Performing a Basic Search .................................................................................................................................	43
Bookmarks..........................................................................................................................................................	44
Search Bookmarks ........................................................................................................................................	44
Modify Bookmarks .........................................................................................................................................	44
Save to JPG or AVI.............................................................................................................................................	45
Printing an Image................................................................................................................................................	45
Preview Search .......................................................................................................................................................	46
Performing a Preview Search .............................................................................................................................	46
Index Search ...........................................................................................................................................................	47
Performing an Index Search ...............................................................................................................................	47
Status Search..........................................................................................................................................................	48
Performing a Status Search................................................................................................................................	48
POS Search ............................................................................................................................................................	48
Multiple Search .......................................................................................................................................................	49
Performing a Multiple DVR Search .....................................................................................................................	49
LOG FILES .................................................................................................................................................	50
Radius System Log .................................................................................................................................................	50
View the Radius Log...........................................................................................................................................	50
ALARM MONITOR .....................................................................................................................................	51
Alarm Monitor Overview ..........................................................................................................................................	51
Assign Status Settings........................................................................................................................................	51
Configuring the Alarm Monitor ............................................................................................................................	52
Filter Alarm Events .............................................................................................................................................	52
View Recorded Alarm Video ...................................................................................................................................	53
Export Video............................................................................................................................................................	53
HEALTH CHECK........................................................................................................................................	54
Health Check Overview...........................................................................................................................................	54
Health Check Status Icons .................................................................................................................................	54
View Health Information......................................................................................................................................	55
Export DVR Health Information ..........................................................................................................................	55
POS FEATURES ........................................................................................................................................	56
POS Options ...........................................................................................................................................................	56
Add POS Search Keywords................................................................................................................................	56

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Add POS Alert Text ............................................................................................................................................	56
POS Text Overlay ...................................................................................................................................................	57
Turn Text Overlay On .........................................................................................................................................	57
Turn Text Overlay Off .........................................................................................................................................	57
POS Search ............................................................................................................................................................	58
Search POS Data ...............................................................................................................................................	58
Filter POS Search Results..................................................................................................................................	58

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INTRODUCTION

PRODUCT DESCRIPTION

Radius software is Network DVR Management Software, a powerful utility that allows 100 or more DVR units to be controlled using one computer. This software allows you to view live video, search saved video, edit and configure setup on each DVR, and import maps of buildings and other locations.

The Radius software was specifically designed as an Enterprise software solution.

PC REQUIREMENTS

These are the hardware requirements to operate the Radius Software.

Minimum Requirements

•Intel Core 2 Duo 2.8 Ghz (or equivalent)

•1 GB System Memory

•DirectX 9 or Higher

•256 MB+ Nvidia or ATI Video Card

•256k Network Connection

•TCP/IP Installed

•Microsoft Windows® 7, Vista, or XP

•1280 × 1024 Optimal Display Resolution

•32 Bit Color Depth

Recommended Requirements

Note Minimum requirements for H.264 solutions and highly recommended for MegaPixel image rendering.

•Intel Quad Core i7 (or equivalent)1

•2 GB System Memory

•DirectX 9 or Higher

•ATI 5750 Video Card (or equivalent)2

•512k Network Connection3

•TCP/IP Installed

•Microsoft Windows® 7, Vista, or XP4

•1280 × 1024 Optimal Display Resolution

•32 Bit Color Depth

1No support for Xeon processors.

2FireMV. NVS and CAD cards are not supported. Dual video cards required for four monitor output. SLI/Crossfire not supported.

3Gigabit network highly recommended for LAN environments and configurations running multiple megapixel cameras.

4No support for server operating systems.

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INSTALLING THE RADIUS SOFTWARE

Caution Radius and Emergency Agent are not compatible to run on the same PC. If you have Emergency Agent installed on this PC, you must uninstall it before installing Radius. Radius will perform the same alarm notification as Emergency Agent.

1.Locate the Radius CD-ROM and make sure that the PC is turned on.

2.Insert the Radius CD-ROM into the CD drive.

3.If the CD Drive is set to auto run, wait for the Radius Setup screen to appear. Once it appears, go directly to Step 4.

a)If the Setup program does not automatically start, or to manually start the setup process:

b)Click Start > My Computer – or – double-click the My Computer icon on the desktop.

c)Locate the CD drive and double-click on it to display contents of the CD-ROM, and then double-click on the Radius directory to display contents of the directory.

d)Double-click Setup.exe – or – click Setup.exe then click Open.

4.Follow the on-screen instructions for installing the software.

5.The Setup process will notify you when Radius is installed. Click Finish to complete Setup and close the installer window.

RUNNING THE RADIUS SOFTWARE

To run the Radius Software click Start > All Programs > OpenEye > Radius > Radius.

Until the software is registered, a reminder will display.

Logging in

Each time the Radius software starts, the Authentication window opens, prompting the user to login with a user account.

If logging in for the first time, use this login:

USER ID: administrator

PASSWORD: <none>

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REGISTER RADIUS

Register Online

1.Locate the System ID in the Radius software. From the About menu, click Register.

2.Open an Internet browser and go to: http://registration.openeye.net/openeye/Registration/Radiusregistration.aspx

3.Enter the System ID generated by the Radius software.

4.Click Submit.

5.Copy and paste the unlock code into the License Key box in the Register Radius window.

6.Click Register.

Register by Phone

The following information is necessary for phone registration:

•Company Name

•Company Phone Number

•E-mail Address for notification of updates

•System ID

1.Locate the System ID in the Radius software. From the About menu, click Register.

2.Call 1-888-542-1103

3.After completing registration by phone, enter the License Key provided by OpenEye in the

Register Radius window.

4.Click Register.

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RADIUS BASICS

RUNNING THE RADIUS SOFTWARE

To run the Radius Software click Start > All Programs > OpenEye > Radius > Radius.

Tip Until the software is registered, a reminder will display.

Logging in

Each time the Radius software starts, the Authentication window opens, prompting you to log in with a user account.

If logging in for the first time, use this login:

USER ID: administrator

PASSWORD: <none>

CONNECTING TO A RECORDER

Refer to the video recorder manual for instructions on configuring the recorder for use with the Radius software.

Viewing Video

1.Locate the recorder in the Connection list. If it is not visible, click the plus sign (+) next to the DVR Group name to expand the file tree.

2.Double click the desired DVR icon – or – Right-click the icon and select Connect.

3.Click the plus sign next to the DVR icon to display the connected camera icons.

4.To view a camera double click it – or – Drag the camera icon onto a box on the Live Display screen.

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Moving Cameras

To change the position of a camera on the Live Display Screen: Click on the displayed video and drag to a new box

Remove a Camera

To remove a camera from the Live Display Screen: Right-click the displayed video and select Close

– or –

Right-click the camera icon in the Connection list and select Close Live

MAIN DISPLAY SCREEN

Toolbar	Show online servers only
Menu options	Display tabs

Connection

list

DVR Detail

Information

Shortcuts

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CONNECTION LIST

The Connection list displays the current DVRs configured in the DVR List Setup window. Each DVR can be displayed with the cameras showing or cameras minimized.

DVR Site – to hide the cameras click the minus sign

Camera currently displayed

Camera not displayed

SHORTCUT LISTS

The shortcut lists help organize connected DVRs, open windows and available maps.

Server List. The Server List displays all added DVRs and allows users to connect to DVRs and their associated cameras quickly. This list is the default display.

User Screen. View the list of custom video screens, add new screens, and edit existing screens.

Map List. The Map List displays all maps, open and closed, including HTML map links. The maps are listed in the order they are added.

Window List. The Window List organizes open windows into the categories: Live Windows, Search Windows, and Other Windows.

Hot Spot. The Hot Spot feature allows users to zoom in on an area of interest.

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Hot Spot

The Hot Spot feature allows users to zoom in on an area of interest. This feature is especially useful when using a network device as the Hot Spot will display the area in detail.

Click a live camera.

1.Click the Hot Spot shortcut link on the Main Display screen.

2.Drag a box around the area on the Hot Spot display. The corresponding camera on the Live Display will zoom in to the Hot Spot.

3.Use the on-screen PTZ controller to adjust the camera if using a PTZ enabled camera.

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DVR Options

Right-click a DVR icon to display these shortcut options.

Connect – Opens a connection to the DVR.

Disconnect – Closes an open connection to the DVR.

Connect All Cameras – Connects all camera channels on the DVR.

Disconnect All Cameras – Disconnects all camera channels on the DVR.

Show All Channels - Displays all channels in a new window.

Search – Opens Search Display with the current DVR selected.

Close Search – Closes the Search Display and returns to Live Display.

POS – Displays POS options (optional upgrade).

Device Configuration – Opens the DVR Setup window.

Network Backup – Opens the Network Backup window.

Clip Backup – Opens the Clip Backup window.

Move to Map – Shows a list of the maps associated with the server. Select a map to open it in a new tab.

Camera Options

Right-click a camera icon to display these shortcut options.

Show Live – Displays selected camera in the Camera Display Area.

Close Live – Removes the camera from the Camera Display Area.

Open New Window – Displays selected camera in a new window.

Pos On – Enable the POS text overlay (optional upgrade).

Pos Off – Disable the POS text overlay (optional upgrade).

Search – Opens Search Display with the current DVR selected

Close Search – Closes the Search Display and returns to Live Display

Show PTZ Control – Opens the on-screen PTZ controller

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MAIN DISPLAY TOOLBAR

Shortcut buttons

•Server List

•Windows List

•Map List

•Hot Spot

		Display buttons
Network Backup
Display all channels in a new window	Clip Backup	Backup
		Viewer
Access DVR Setup	Viewing pane options	POS Search
	Lock tabs on mouse drag	Dock all tabbed windows

Note Motion grids configured using the Device Configuration will be advanced motion grids.

LIVE DISPLAY

DVR List	Audio On/Off

Live Camera

Tools

Camera Display

Area

Audio Controls	Page/Channel

Camera Display Area – Displays up to 64 cameras. Move video display by dragging display to a different square.

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Live Camera Options

Start – Start live video after pausing. Pause – Pause live video.

Close – Close live video display.

Live Capture – Capture a JPG snapshot. Reset Zoom –.Reset Zoom on specific camera. Reset All Zoom – Reset Zoom on all cameras.

Real Size – Resize camera to actual resolution size.

Fit to Window – Return full screen display to show full Live Display window.

Full Screen – Displays the Live Display full-screen (Press ESC to exit full-screen mode)

Fit to Window with Full – Displays the selected camera full-screen. (Press ESC to exit full-screen mode)

Show All Channels – Opens a new window will all channels displayed.

Show New Window – Open a new window with selected channel displayed.

Search – Opens the Search Display with the channel selected.

PTZ Control – Opens the on-screen PTZ controller. Controls – Manually trigger a control output (relay).

Live Camera Tools

		Sequence on/off
Full screen	Clear camera display	Clone Live View in new window

Open sequence list window

Sequence list

Screen division options	DVR list	Audio on/off

Adjust size

Move – Drag live cameras from one location on the screen to another. Selected by default. PTZ – Enable on-screen PTZ compass. Drag mouse on the screen to move a PTZ camera.

Adjust Size – Adjust the size of a single camera display. Double-click live video for single camera display; double click to return to previous camera view.

Talk Off / One Way / Two Way – Turn on or off the two-way audio with the selected DVR.

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CUSTOM SCREENS

The Radius software allows the user to create groups of cameras called screens and customize the organization of the cameras. These screens can be selected from the Screen list.

Each Screen can contain up to 64 different cameras, and the Screen Division buttons will affect only the selected screen. Screen names and configurations will not be available unless Auto Load Settings (on Log on) and Auto Save Settings (on Log off) options are selected on the General settings screen.

Creating Custom Screens

Select a screen division option for the custom screen configuration.

1.Add cameras to the Live Display.

2.Select the desired screen division option.

3.Click User Screen in the shortcut list.

4.Right-click and select Add Group.

5.Type a name to identify the group.

Tip You must create or select a group before adding a new screen.

6.Right-click the group name and select Add User Screen.

7.Type a name to identify the screen.

Editing Custom Screens

1.Right-click the screen name and select Edit User Screen.

2.Making changes or additions to the custom screen.

3.When you have completed your changes, right-click the screen name again and select Apply to change to save your changes. If you wish to cancel your changes, select Cancel to edit it.

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Create Screen Sequences

Combine several custom screens to create a sequence series.

1.Click User Screen in the shortcut list.

2.Right-click and select Show Sequence List Window.

-or- click the Sequence list window icon at the top of the Live Display tab.

3.Click Add Sequence.

4.Double click the new sequence on the list to type a custom name.

5.Select a screen from the User Screen list and then click Add screen.

Tip You must have created two or more user screens to create a sequence.

6.Repeat until you have added all the screens that you wish to include in the sequence.

USING MULTIPLE WINDOWS

The Radius software can support multiple open windows at one time. The windows are organized using tabs at the top of the Live/Search View Area. Switch between windows by clicking the appropriate tab.

The Window List in the left pane also organizes open windows by type: Live, Search, and Other.

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