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ERRORS AND TROUBLESHOOTING
ENGLISH
FRANÇAIS
DEUTSCHESPAÑOL
NETTUN@3 000
CASH REGISTER
int'l
Page 2
Publication issued by:
Olivetti S.p.A.
Telecom Italia Group
Via Jervis, 77 - 10015 Ivrea (TO)
Copyright © 2014, by Olivetti
A
ll rights reserved
This manual describes the CRF3000 cash register sold with the name
int’l
NETTUN@3000
, and provides information of a general nature necessary for
using the cash register for the first time.
For more detailed information on how to use the cash register functions, a
Programming manual can be downloaded from the Olivetti site (www.olivetti.com)
that contains detailed information on programming the settings.
The manufacturer reserves the right to carry out modifications to the product
described in this manual at any time without any notice.
The quality requirements of this product are attested
through display of marking on the product.
Your attention is drawn to the following actions which could compromise the
conformity attested to above and also product characteristics:
• incorrect power supply;
• incorrect installation, incorrect or improper use or use not in compliance with
the warnings provided in the User’s Manual furnished with the product;
• replacement of original components or accessories with others of a type not
approved by the manufacturer, or performed by unauthorised personnel
User Safety
Connect the machine to a nearby and readily accessible current outlet.
Access the print unit area only to replace accessories. Do not use the machine
above or close to sources of heat (e.g. radiators) or very close to water (e.g.
swimming-pools or showers).
To effectively disconnect the appliance, remove the plug of the po wer cord from the
current outlet. To clean the machine, disconnect it from the current outlet, use a
damp cloth. Do NOT not use corrosive liquids.
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TABLE OF CONTENTS
ERRORS AND TROUBLESHOOTING............................................. 1
ERROR MESSAGES........................................................................ 3
EJ MESSAGES ...........................................................................................3
GENERAL ERRORS LIST ..........................................................................4
OPERATOR MANAGEMENT ERRORS .....................................................6
EJ ERRORS ................................................................................................6
CHIPCARD ERRORS .................................................................................7
SLIP PRINTER ERRORS............................................................................7
TROUBLESHOOTING ................................................................................8
RAM AND APPLICATION SOFTWARE RESET PROCEDURE....... 9
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DIRECTIVE 2002/96/EC ON THE TREATMENT, COLLECTION, RECYCLING
AND DISPOSAL OF ELECTRIC AND ELECTRONIC DEVICES AND THEIR
COMPONENTS
1. FOR COUNTRIES IN THE EUROPEAN UNION (EU)
The disposal of electric and electronic devices as solid urban waste is
strictly prohibited: it must be collected separately. The dumping of
these devices at unequipped and unauthorized places may have
hazardous effects on health and the environment. Offenders will be
subjected to the penalties and measures laid down by the law.
TO DISPOSE OF OUR DEVICES CORRECTLY:
a) Contact the Local Authorities, who will give you the practical
information you need and the instructions for handling the waste
correctly, for example: location and times of the waste collection
centres, etc.
b) When you purchase a new device of ours, give a used device similar
to the one purchased to our dealer for disposal.
The crossed dustbin symbol on the device means that:
- When it to be disposed of, the device is to be taken to the
equipped waste collection centres and is to be handled
separately from urban waste;
- Olivetti guarantees the activation of the treatment,
collection, recycling and disposal procedures in
accordance with Directive 2002/96/EC (and subsequent
amendments).
2. FOR
OTHER COUNTRIES (NOT IN THE EU)
The treatment, collection, recycling and disposal of electric and
electronic devices will be carried out in accordance with the laws in
force in the country in question.
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ERRORS AND TROUBLESHOOTING
This document is provided to help the user understand the error messages that
appear on the touch screen and to handle situations where the cash register does
not function correctly.
The various types of error message that may appear on the touch screen are listed in
the following tables. The information provided in the tables includes: the error
message that is displayed (MESSAGE), the cause of the error (CAUSE) and, when
possible, the solution (SOLUTION).
To make consulting the errors easier, they are grouped according to the
environments in which they appear :
• EJ messages
• General errors list
• Operator management errors
• EJ errors
• Chipcard errors
• Slip printer errors
• Troubleshooting.
In the case of anomalies or functional errors that prevent the cash register from being
used, the following schema provides a summary of the remedial actions that can be
taken to restore correct operation, with more detailed information provided in the
successive pages.
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2
Switch the cash register off and on again using the
power key
Check if normal operating conditions have been
restored.
Press the ON/OFF switch (rear) turning this to the (O)
position.
Wait approx. 20 seconds.
Press the ON/OFF switch (located at the rear) turning
this to the (I) position and press the key.
Check if normal operating conditions have been
restored.
If not, proceed to the next step.
Perform the RAM and Application Software
Reset procedure
Check if normal operating conditions have been
restored.
If not, proceed to the next step
Contact the Help Centre
1
2
3
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3
ERROR MESSAGES
Dialogue boxes are displayed on the touch screen when an error occurs.
In the dialogue box you can select:
• OK to confirm that you have accepted notification of a critical error
• Yes/No to accept or cancel a cash register notification relating to a configuration
setting or other condition that has occurred during normal operation.
The following tables provide the messages that are both printed and displayed on the
touch screen to indicate the error condition.
EJ MESSAGES
MESSAGE CAUSE SOLUTION
EJ NEARLY FULL The EJ multimedia card has almost
reached its maximum capacity.
Terminate the current
operation and replace
the EJ multimedia card.
REPLACE EJ
DEVICE
The EJ multimedia card has
reached its maximum capacity.
Replace the EJ
multimedia card
NEGATIVE VERIF.
Functional errors have been
encountered while verifying the
congruency of the data registered in
the Electronic Journal.
Replace the EJ
multimedia card.
MESSAGE CAUSE SOLUTION
PRINTER ERROR Printer is malfunctioning. Call Technical
Services.
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GENERAL ERRORS LIST
MESSAGE
CAUSE
RETURN TO REG
Appears when a sales ticket is open and an attempt is made to
change the operating mode of the cash register.
MAX.LIM.EXCEEDED
Appears when the maximum capacity is exceeded, for
example, when configuring descriptors.
LESS MIN.LIMIT Appears when the minimum limit is exceeded.
CAPACITY EXCEEDED
Appears when an arithmetic operation causes an overflow in a
register counter.
WRONG SEQUENCE
Appears when the key sequence entered is not permitted in
the current machine condition.
TICKET OPEN
Appears when a ticket is open. The requested operation
cannot be performed until the ticket is closed.
NOT MANAGED Appears in conditions when a code is not handled.
QUANTITY = 0
Appears when a quantity must be entered but the user
proceeds with the operation without inserting it, for example,
for operations involving the X key.
QUANTITY EXCEEDED
Appears when a quantity counter overflows while performing
certain arithmetic operations.
NOT ALLOWED Appears when an operation is not allowed.
INSERT AMOUNT
Appears when the mandatory balance calculation option is set
and the user does not enter the amount for its calculation.
SET PRICE
Appears when a price is not programmed for the department
entered.
LALO LIMIT EXCEED
Appears when the sales price of an item is less than the
(LALO) price programmed.
HALO LIMIT EXCEED
Appears when the sales price of an item is greater than the
(HALO) price programmed.
BAL. EXC. HALO Balance exceeds HALO.
CREDIT LIMIT EXCEEDED
Appears when the maximum credit amount allowed is
exceeded (also for CHIPCARD).
WRONG AMOUNT Appears when an incorrect amount is entered.
PRICE EXCEEDED
Appears when the amount of the discount applied is greater
than the price of the item sold.
INSER. EXCHANGE
Appears when the exchange value has not been entered in
currency management.
COVER OF PAPER PRESS
OPEN
Appears when the cover of the printer is open.
PAPER MISSING
Appears for the NEAR END OF PAPER condition (not a
blocking error).
END OF PAPER Appears for the END OF PAPER condition (blocking error)
RUN REP.
Appears when you must run the closure report (Z10) to be
able to perform the operation requested by the user.
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MESSAGE CAUSE
END Z10 REP.
Appears when the Z10 report results as still open and the user wants to
perform another operation.
PRINTER DISCNNCTD
Appears when there are communication problems or errors are detected
when printing invoices or receipts on a slip printer.
WRONG VALUE
Appears when an invalid value is inserted, for example, because it is outside
the range of allowed values.
RETURN DISABLED
Appears when a return operation is requested for a department, but the
return flag for the department is set as disabled (in department
management).
DISCOUNT DISABLED
Appears when a discount operation is requested for a department, but
the discount flag for the department is set as disabled (in department
management).
GOODS REFUND
DISABLED
Appears when a refund operation is requested for a department, but the
refund flag for the department is set as disabled (in department
management).
PRICE INPUT
DISABLED
Appears when a price bypass operation is requested for a department,
but the price flag for the department is set as disabled (in department
management).
CLOSE DRAWER
Appears when you try to open a ticket but the drawer is open.
WRONG CODE
Appears after a validity check on the user entry, signalling an incorrect code.
NO LOGO
Warns that the logo number selected is not present in the cash register.
PROG. VAT N./TC
Appears when the VAT No. or Tax Code is not yet programmed on the cash
register.
RUN REPORT Z
Appears when the user attempts to perform an operation, but the report
indicated after the message must first be run.
DB OVERFLOW
Appears when the memory capacity available for BCR PLUs is exceeded.
DB FULL
Appears when the BCR PLU DB is full.
MULTIPLE TK.LIM.EXC.
Appears when the maximum limit allowed for printing a multiple ticket is
exceeded.
NOT PROG.
Appears during keypad programming when an invalid combination is
programmed.
WRONG SIZE
Appears when option 102 terminates because the maximum memory size
has been exceeded.
POWERING OFF
NOT POSSIBLE
Appears at times when the machine cannot be powered off.
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OPERATOR MANAGEMENT ERRORS
MESSAGE CAUSE
NOT PRESENT
Appears during operating mode (the operator requested is not
present).
OPERATOR NOT
ACTIVE
The operator activated is not enabled or not programmed.
OPERATOR ACTIVE
Appears when the operator is active and you enter option 601 to
modify their personal details.
An attempt is made to activate an operator (start shift) without
first closing the previous operator shift.
CLOSE SHIFT
A request is made to run a Z10 report, but the current operator
shift has not been closed.
ENTER OPERATOR A sales ticket has been started but no operator is active.
COMMAND NOT
ALLOWED
Situation: An operator is active and the training mode is enabled
on the reports page.
The message can be shown during closing turn attempt.
Solution: Enable and disable again the training mode on the
report page.
EJ ERRORS
MESSAGE CAUSE
JOURN. DELETED
OPEN DOOR
Appears at the end of the deletion procedure.
DOOR OPEN Appears when the door of the EJ bay is open.
NOT POSSIBLE Appears when the data on the multimedia card cannot be deleted.
EJ FULL
Appears when there is no more free space for making registrations
in the electronic journal.
NO CLOSURE
Appears when the user requests printing of tickets by date and NZ, but
the closure has not yet been performed.
TICKET MISSING
Appears when a request is made to print a ticket in the EJ but no
ticket of that number exists.
JOURN. NOT INIT.
INITIALISE?
Appears in conditions of electronic journal not initialised.
JOURN. NOT INIT.
INIT. TERMINATED
Appears at the end of initialising the multimedia card.
JOURN. NOT INIT.
EJ OTHER TILL
Appears when a multimedia card is inserted that has been
initialised on another cash register.
JOURNAL NOT
RECOGNISED
The multimedia card is not of the specific type supplied by the Authorised
Centres.
JOURNAL NOT
USABLE
Appears when the electronic journal cannot be used due to an
initialisation error.
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CHIPCARD ERRORS
MESSAGE CAUSE
CHIPCARD ERROR An error has occurred while programming the chipcard.
INVALID CHIPCRD The chipcard is invalid.
CHIPCARD EXPIRED
The chipcard has expired. The current date is greater than or equal
to the expiry date written on the card.
DEALER CODE
ERROR
Appears when an error occurs for the dealer code.
CARD CODE ERROR Appears when an error occurs for the card code.
WALL. CODE ERROR Appears when an error occurs for the wallet code.
NO WALLET
The operation on the chipcard wallet cannot be executed because
the wallet is not enabled.
POINTS LIMIT
Appears when the upper limit for points contained on the chipcard
is exceeded.
INVALID DATA The user details related to the chipcard are invalid.
CHECK BALANCE
The card cannot be deleted because the value associated with the
electronic wallet is not 0.
MAX. CREDIT EXC.
The operation requested for the card would result in the credit limit
being exceeded.
SLIP PRINTER ERRORS
MESSAGE CAUSE SOLUTION
INSERT FORM
Appears when you must insert the printing
form into the slip printer
Insert the form.
REMOVE FORM
Appears when printing an invoice or receipt
and printing must continue on the next form.
Remove the form from
the printer.
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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
The machine does not
power on.
The machine does not
perform the functions
requested.
Temporary power failure
while performing an operation
on the machine.
Too rapid disconnection and
reconnection of the power
cord.
Press the ON/OFF (located at the
rear) switch turning this to the (O)
position.
Wait approx. 20 seconds.
Press the ON/OFF switch (rear)
turning this to the (I) position.
Press the
key.
Opening / closing the EJ slot
hatch or extracting the EJ
while an operation is being
performed on the machine.
Press the ON/OFF (located at the
rear) switch turning this to the (O)
position.
Extract the EJ and then reinsert it.
Replace the EJ card.
Press the ON/OFF (located at the
rear) switch turning this to the (I)
position.
Error messages
related to the EJ are
shown on the operator
display.
The EJ card is damaged.
If the problem persists, replace the
EJ multimedia card.
The cash register
powers on after the
key is used to
power off.
The
key has been kept
pressed for too long.
Release the key when the message
“powering off” appears on the touch
screen.
“End of paper”
condition. Cash
register cannot be
powered off with the
key.
Correct behaviour.
Insert a new paper roll and conclude
the operation in course.
Warning when using EJ :
To avoid any risk of damage to the EJ. it is recommended that you follow the
indications in the User Manual when using the EJ.
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RAM AND APPLICATION SOFTWARE RESET PROCEDURE
In the event of an er
ror condition that causes the cash register to crash and the
corrective action described at point 1 of page 2 does not solve the problem, perform
a RAM and application software reset operation to restore the normal operating
conditions.
To activate this procedure:
1. Power off the cash register by pressing the key on the operator panel.
2. Press the ON/OFF switch (located at the rear) turning this to the (O) position.
3. Wait approximately 20 - 30 seconds.
4.
Press the ON/OFF switch (located at the rear) turning th
is to the (I) position.
5. Power on the cash register,
press and hold down the key at the same
time as the
key .
6. When the touch screen shown the figure below, release the keys.
3000
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7. Press the key again.
Warning: pressing the RECOVERY key activates a Diagnostics mode used
for updating the firmware. Note that this is an operation that must be
performed by Service technicians only.
8. The touch screen calibration procedure starts automatically (for more information,
refer to the chapter “Calibrating the Touch Screen” in the User Manual).
9. Perform touch screen calibration and, at the end, wait until the initialisation
procedure completes and a message is printed on the ticket.
10. The cash register starts automatically. At the end, a screen is displayed asking
you to confirm or modify the date proposed, and then the time.
11. Enter the date and time. The cash register issues a print-out and displays the
main Sales screen.
Note: Check the date and time. If they are not correct, refer to the chapter “S
etting
the Date and Time
” in the User Manual for how to set them correctly).
12. The cash register is now operational again and ready for use.
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Code: 578116en
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