Olivetti Copy Lab 200 User Guide

User’s guide

Contents

Machine Overview ..........................................................................................................................5

Front View .........................................................................................................................................................5

Rear View..........................................................................................................................................................6

Operator Panel................................................................................................................................7

Keys and LED’s .................................................................................................................................................7

Liquid Crystal Display (LCD) ..............................................................................................................................8

The Print Head................................................................................................................................9

Replacing the Print Head...................................................................................................................................9

Aligning the Print Head ....................................................................................................................................10

Automatic Alignment Following Insertion/Replacement of the Print Head...................................................................10

Alignment from the Printer Monitor Printer Care Card................................................................................................10

Alignment from the Print Care Menu .........................................................................................................................11

If You Hav e Trouble Installing the Print Head: .................................................................................................11

Cleaning the Print Head ...................................................................................................................................12

Cleaning the Print Head Using the Clean Function .................................................................................................... 12

Cleaning the Print Head from the Print Care Menu .................................................................................................... 12

Cleaning the Electrical Contacts of the Print Head.....................................................................................................13

Cleaning the Electrical Contacts of the Print Carriage................................................................................................13

Cleaning the Print Head Nozzles............................................................................................................................... 13

Taking Care of the Print Head..........................................................................................................................14

Print Test.........................................................................................................................................................15

Print Test Using the Test Function ............................................................................................................................ 15

Print Test Using the Print Care Menu ........................................................................................................................15

Demo Page......................................................................................................................................................15

Printing Media...............................................................................................................................16

Loading Paper .................................................................................................................................................16

Loading Paper into the Automatic Sheet Feeder........................................................................................................ 16

Settings .................................................................................................................................................................... 17

Loading Paper into the Bypass Feeder...................................................................................................................... 18

Paper Sizes and Types....................................................................................................................................19

1. Paper Sizes: ......................................................................................................................................................... 19

2. Paper Types: ........................................................................................................................................................20

Print Media Settings..................................................................................................................................................20

3. Unit Weight of the Paper....................................................................................................................................... 21

Precautions......................................................................................................................................................21

Copying.........................................................................................................................................22

Making Simple Copies.....................................................................................................................................22

Personalizing Your Copies...............................................................................................................................23

Using the Operator Panel..........................................................................................................................................23

Using the Menu.........................................................................................................................................................25

Menu Items...............................................................................................................................................................25

Copying Extra Thick Documents......................................................................................................................26

The Software.................................................................................................................................27

The Printer Monitor..........................................................................................................................................27

What is the Printer Monitor? .....................................................................................................................................27

How to Access the Printer Monitor ............................................................................................................................27

Printer Monitor Functions.......................................................................................................................................... 28

Printer Properties.............................................................................................................................................29

How to Open “Printer Properties” .............................................................................................................................. 29

On-Line Help Guides .......................................................................................................................................30

How to Access the Printer Driver On-Line Help .........................................................................................................30

How to Access the Troubleshooting On-line Help ......................................................................................................30

Uninstalling the Software .................................................................................................................................31

iii

Printing ......................................................................................................................................... 32

Before Printing .............................................................................................................................................................. 32

Selecting the Machine as the Output Device............................................................................................................... 32

Personalizing Your Printing Parameters ..................................................................................................................... 33

Information About the Driver Settings.......................................................................................................................... 33

The scanner.................................................................................................................................. 34

Before Using the Scanner............................................................................................................................................ 34

Scan to File................................................................................................................................................................... 34

Scan to Mail .................................................................................................................................................................. 34

Generic Scan................................................................................................................................................................ 34

Preventive Maintenance .............................................................................................................. 35

General Care ................................................................................................................................................................ 35

Safety .......................................................................................................................................................................35

Use...........................................................................................................................................................................35

Printer Care Functions.................................................................................................................................................. 37

Eliminating Paper Jams ............................................................................................................................................... 38

If the sheet is already outside the printing area:.........................................................................................................38

If the sheet is jammed inside one of the feeders: .......................................................................................................38

Transporting the Machine............................................................................................................................................. 39

Servicing........................................................................................................................................................................ 39

Troubleshooting .......................................................................................................................... 40

Status messages .......................................................................................................................................................... 50

Error messages ............................................................................................................................................................ 50

Product characteristics ............................................................................................................... 51

Basic features ............................................................................................................................................................... 51

Copier module .............................................................................................................................................................. 52

Printer module .............................................................................................................................................................. 52

Scanner module ........................................................................................................................................................... 52

Consumables ............................................................................................................................... 53

Print Heads ................................................................................................................................................................... 53

Print Supports ............................................................................................................................................................... 53

Machine Overview

The figures below illustrate the main components of the machine.

Front View

Automatic sheet feeder: contains the paper or other printing media loaded automatically on receipt of a print or

copy command.

Side paper guide: aligns the sheets according to their width.

Copier/scanner cover (closed).

Copier/scanner module: in which the document to be copied or scanned is to be inserted.

Operator panel: contains the buttons and LED’s used to perform copying operations.

Print head compartment cover (closed).

Paper output tray.

Machine Overview 5

Rear View

USB port: used for a serial connection with the machine (as an alternative to the parallel cable connection).

Paper support for the automatic sheet feeder: holds the paper or other printing media loaded into the automatic

sheet feeder.

Parallel port: used for a parallel connection with the machine (as an alternative to the USB cable connection).

Bypass feeder: used to load special printing media or single sheets into the machine.

Power cable socket: used to connect the machine to the electrical power supply.

Serial number of the machine (on the base of the machine – to be indicated in service calls)

6 Machine Overview

Operator Panel

The operator panel comprises a set of keys and LED’s used to control and check the machine’s operating conditions. The messages that appear on the LCD indicate the current operating conditions.

Keys and LED’s

Key and/or

LED’s

Intensity

One of the following LED’s lit:

Saturated,

Normal,

Pale

Quality

One of the following three LED’s lit:

High Quality,

Normal,

Draft

Type of paper Selects the type of paper to be used (PLAIN, GLOSSY, PHOTOGRAPHIC, COATED, TRANSPARENCIES,

Zoom Selects a percentage value for the scale in which the image is to be represented (max. 400% , min. 25% ).

Print head

Select On the menu, confirms the selection shown on the LCD.

Minus (-) Decreases by one the number of copies set or activates the 2 on 1 function (copies 2 originals onto a single sheet of

Plus (+) Increases by one the number of copies set or activates the 2 on 1 function (copies 2 originals onto a single sheet of

Selects a value for the intensity of the copy colour.

Selects a value for the copy quality.

TRANSFERS).

Moves the print carriage to and from the insertion/removal position. If pressed after inserting/replacing the print head, it starts the alignment procedure.

Used to access/browse through the parameter menu (see Menu items).

A4 paper). On the menu: moves backwards through the list of values for the selected parameter.

A4 paper). On the menu: moves forwards through the list of values for the selected parameter.

Function

Machine Overview 7

Key and/or

LED’s

Clear

B/N copy (grey key)

Colour copy (purple key)

Power button

Cancels the current copying operation.

Resets the number of copies set.

When pressed twice, restores the factory default values.

On the menu, exits from the menu.

Starts a black and white copying operation.

Starts a colour copying operation.

Turns the machine on/off

Function

Liquid Crystal Display (LCD)

The liquid crystal display with 2 lines and 16 characters constantly shows the machine’s operating conditions (machine status and error messages). The display also shows the various programmable functions and the control functions present on the Menu, which may be selected by pressing the corresponding key on the operator panel.

8 Machine Overview

The Print Head

You can use the colour print head provided or a black print head, which may be ordered separately.

This chapter describes the following procedures:

Replacing the print head

•

Aligning the print head

•

Cleaning the print head

•

Taking care of print heads

•

Replacing the Print Head

If you are using the machine as a photocopier, press operator panel. If you are working in multifunctional mode, click on the Printer Monitor The print carriage will move to the insertion/removal position.

Open the machine’s front cover by pushing it to the left, to gain access to the print carriage compartment.

By pushing the tab on the rear part of the print head seat backwards (1), release (2) and remove the worn print head (3).

Open the sealed print head pack and remove the print head from it.

Peel off the protective film.

Take care not to touch the electrical contacts (gold plate) or the print nozzles, and do not rest the print head on them.

With the gold electrical contacts facing the rear of the machine, insert the print head.

Fix the print head in position in the print carriage by pressing it towards the rear of the machine until it clicks into position, then close the cover by pushing it to the right.

Press PLEASE WAIT on the bottom line.

Printer Care

: the LCD shows INIT. PRINT HEAD on the top line, and

tab and click on the

Change

button).

on the

The Print Head 9

At the end of the initialisation cycle (witch lasts about one minute and a half), the LCD shows NEW HEAD? on the top line, and -=NO +=YES on the bottom line.

10.

Press

-=NO +=YES.

If you have trouble installing the print head, see the “Maintenance” section of this manual.

on the operator panel; the LCD shows ALIGNMENT?

Aligning the Print Head

A message prompting you to align the print heads appears on the LCD whenever the print head is removed/replaced/inserted in the machine.

The alignment function may also be activated at any time:

•

using the

•

from the Print care menu of the operator panel.

If the alignment procedure is aborted, the machine will restore the default parameter settings.

Make sure that there are at least two sheets of paper in the ASF.

Align

function on the printer monitor

Printer Care card

;

Automatic Alignment Following Insertion/Replacement of the Print Head

If you press the LCD shows the message ALIGNMENT PLEASE WAIT, and the machine prints a test page with the header

“Test 1 : Two-way alignment

The LCD shows CHOOSE VALUE x (default value) -+. If the alignment that corresponds to “x” on the test page represents the best solution, press

The LCD shows the message CONFIRMATION PLEASE WAIT. The machine prints another test page with the header “ 100% PLAIN).

(YES) in response to the ALIGNMENT? -=NO +=YES message, after inserting the print head,

”.

. If it does not, select a different value using or , than press .

Confirm alignment

“, then automatically exits to READY TO COPY status (the LCD shows COPIES 1

Alignment from the Printer Monitor Printer Care Card

Click on the Printer Monitor

Click on the

A confirmation message appears on the PC screen. Click on OK and then follow the instructions that appear on the screen. The machine prints a test page with the header to “x” on the test page represents the best solution, click on OK. If it does not, type a different value on your PC keyboard and click on OK. The machine prints another test page with the header “ exits automatically from the alignment procedure.

Align

button.

Printer Care

tab.

“Test 1 : Two-way alignment

”. If the alignment that corresponds

Confirm alignment

“, and then

10 The Print Head

Alignment from the Print Care Menu

Press on the operator panel until PRINT CARE MENU appears on the LCD.

Press .

Press until the PRINT HEAD ALIGNMENT message appears.

Press .

The LCD shows the ALIGNMENT PLEASE WAIT message, and then exits from the alignment procedure as described in the “

Automatic Alignment Following Insertion/Replacement of the Print Head

” section.

If You Have Trouble Installing the Print Head:

•

Make sure that the print carriage is in the print head loading position (on the right-hand side of the machine, with the possibility of access to the release lever).

•

Check that the print head compartment is clean and free of foreign bodies.

•

Make sure that the print head is correctly inserted (print head contacts against the print carriage contacts).

•

NEVER force the print head into its compartment. If you have trouble inserting the print head, remove it completely and repeat the installation procedure.

The Print Head 11

Cleaning the Print Head

The print head is cleaned automatically at regular intervals when the machine is turned on. This operation keeps the print head nozzles clean to ensure an appropriate flow of ink.

The cleaning function may also be started, at any time:

•

Using the

•

Using the Print Care menu on the operator panel.

If the problem found in the print quality is not eliminated using the operations:

Clean the electrical contacts of the print head

•

Clean the electrical contacts of the print carriage

•

Clean the print head nozzles manually

•

Clean

function on the Printer Monitor

Cleaning the Print Head Using the Clean Function

Click on the Printer Monitor

Click on the

A confirmation message appears on the PC screen. Click on OK and then follow the instructions that appear on the screen.

Clean

button.

Printer Care

tab.

Printer Care

card;

Clean

function, proceed with the following

Cleaning the Print Head from the Print Care Menu

Press on the operator panel until PRINT CARE MENU appears on the LCD.

Press .

Press until HEAD CLEANING appears

Press .

The LCD shows the message HEAD CLEANING PLEASE WAIT, and then carries out the alignment procedure as described in the “

Automatic Alignment Following Insertion/Replacement of the Print Head

” section.

12 The Print Head

Cleaning the Electrical Contacts of the Print Head

Remove the print head from the machine (see “Replacing the Print

Head”.

Using a slightly damp, lint-free cloth, clean the electrical contacts (gold

plate) of the print head, wiping from the bottom upwards, as shown in the figure.

Take care not to touch the print head nozzles.

Reinsert the print head in the machine, closing the front cover.

Carry out

4. Test

the print head alignment

page to check the print quality.

procedure and then print the

Cleaning the Electrical Contacts of the Print Carriage

Remove the print head from the machine (see “Replacing the Print Head” and put it in a safe place.

Take care not to touch the electrical contacts or print nozzles, and do not place the print head on them.

Turn off the machine and disconnect it from the power socket.

Using a clean, dry cloth, clean the print carriage contacts.

Reinsert the print head in the machine and close the front cover.

Carry out the

print head alignment

procedure and then print the

page to check the print quality.

Test

Cleaning the Print Head Nozzles

This procedure is ONLY to be carried out as a last resort, before replacing the entire print head.

Dampen a paper handkerchief with distilled water and wring it out to

eliminate any surplus liquid.

Remove the print head from the machine (see “Replacing the Print

Head”).

Holding the print head with the nozzles pointing downwards, tap it

gently against the handkerchief.

Repeat this operation a few times, pressing the print head at different

points of the handkerchief to clean the nozzles thoroughly.

Reinsert the print head in the machine, closing the front cover.

Carry out the

page to check the print quality.

print head alignment

procedure and then print the

Test

The Print Head 13

Taking Care of the Print Head

•

Keep the print head in its sealed bag until it is to be used.

•

Before inserting the print head, remember to peel off the protective film.

•

Take care to insert the print head correctly in the print carriage (print head contacts against print carriage contacts).

•

Take care not to stain yourself as the ink is resistant to detergents.

•

DO NOT try to fill the print head with ink as this will damage the print head and the printer itself.

•

DO NOT shake the print head. If the print head does not print correctly, clean as described in the

Print Head

Before turning off the machine, check that the print carriage is in its rest position. To ensure that this is the case, always remember to turn the machine off before the computer.

section.

Cleaning the

14 The Print Head

Print Test

The Test page contains technical data about the version and settings of the machine and the print head functions.

The print test may be started at any time:

•

Using the

•

using the Print care menu on the operator panel.

Test

function on the Printer Monitor

Print Test Using the Test Function

Click on the Printer Monitor

Click on the

A confirmation message will appear on the PC screen. Click on OK.

Test

button.

Printer Care

Print Test Using the Print Care Menu

tab.

Printer Care

card;

Press on the operator panel until PRINT CARE MENU appears on the LCD.

Press .

Press until the display shows PRINT HEAD TEST.

Press .

The LCD shows the message PRINT HEAD TEST PLEASE WAIT, and then executes the print test.

Demo Page

The demo page is your machine’s presentation page.

You can start printing the demo page at any time, using the

Click on the Printer Monitor

Click on the

A confirmation message will appear on the PC screen. Click on OK.

Demo

button.

Printer Care

tab

Demo

function on the Printer Monitor

Printer Care

card.

The Print Head 15

Printing Media

Loading Paper

Paper may be loaded:

into the automatic sheet feeder

•

into the bypass feeder

•

inserted in this feeder has printing priority over those present in the automatic sheet feeder.

: you can use this device to insert a single sheet or sheet of special paper. The sheet

Loading Paper into the Automatic Sheet Feeder

The automatic sheet feeder can hold up to 50 sheets of plain paper with a unit weight of 80 g/m

Pull the paper support on the rear of the machine casing to the far right and set it in a v ertical position.

The paper support is best suited to the use of A4 and Letter formats.

Move the side guide of the automatic sheet feeder to the far left, holding the guide catch pressed between you thumb and index finger.

Flick through the sheets of paper to be loaded.

Align the sheets on the right along the fixed guide and insert them in the feeder as far as they will go inside the printer.

The surface to be used for printing must be placed face up. This is particularly important when using paper with a treated printing surface.

: you can load up to 50 sheets of plain paper,

16 Printing Media

Keeping the mobile guide catch pressed between your thumb and index finger, move it against the left edge of the sheets.

Make sure that paper is not held too tightly or too loosely.

Press on the operator panel to check that the paper is fed correctly through the machine.

Settings

The PAPER SIZE parameter, accessed by pressing the key on the operator panel, is used to select the A4, LETTER and LEGAL formats only; the other formats may be selected from the Print Driver

Check the printer’s

Printer Properties

Open

Check the values of the parameters set. If you are printing in colour on A4 paper, the optimum parameter settings are those set by default, so all you have to do is click on the

Copies

the

Click on the OK button.

Start printing your document.

Settings

printed).

card:

, by following the instructions given in

Restore Defaults (Print Quality: Speed/Ink Saving

Opening Printer Properties

button and the

Settings

Reverse Order

card.

option for

Printing Media 17

Loading Paper into the Bypass Feeder

If you hav e to manually insert

Check on the Printer Driver

•

Open

Printer Properties

•

Select

•

Click on the OK button.

Start printing your document.

A message on the Printer Monitor LCD will signal when the paper runs out. Load the sheet and check that it is perfectly aligned between the side guide and against the feed rollers. Push it into the machine until it is picked up by the feeder rollers.

If you want to use the bypass feeder execute the print command without loading the sheet (following the procedure described in into the Bypass Feeder

Manual paper source

a series of single sheets

Settings

, following the instructions in

card, that

Status

card and the

for one sheet only

Manual paper source

Opening Printer Properties

, while

Automatic paper feed

is selected:

is set, you can simply

Loading Paper

18 Printing Media

Paper Sizes and Types

The machine is capable of handling the following paper sizes and types :

1. Paper Sizes:

Size Dimensions Top margin Bottom margin

(*)

Single sheets

A4 (**) 8.27 x 11.7 inches

A5 5.85 x 8.27 inches

U.S. letter (**) 8.5 x 11 inches

U.S. legal (**) 8.5 x 14 inches

U.S. Executive 7.25 x 10.5 inches

U.S. Folio 8.5 x 13 inches

U.S. Statement 5.5 x 8.5 inches

B5 7.2x10.1 inches

Postcards

U.S. 4x6 postcards U.S. 5x8 postcards A6 postcards 4.135 x 5.85 inches

Envelopes

U.S. # 10 4.12 x 8.88 inches

C5 6.38 x 9.0 inches

DL 4.33 x 8.66 inches

C6 4.46 x 6.37 inches

B6 4.92 x 6.93 inches

B5 envelope 6.93 x 9.84 inches

Monarch 3.875 x 7.50 inches

User-defined

Minimum (***) 3.875 x 5.85 inches

Maximum (***) 8.5 x 14 inches

0.04 inches

210 x 297 mm

148.5 x 210 mm

216 x 279 mm

216 x 356 mm

184 x 267 mm

216 x 330.2 mm

139.7 x 215.9 mm

182 x 256 mm

4 x 6 inches

102 x 152 mm

5 x 8 inches

127 x 203 mm

105 x 148.5 mm

105 x 225 mm

162.0 x 228.8 mm

110 x 220 mm

114 x 162 mm

125 x 176 mm

176 x 250 mm

98.43 x 190 mm

98.43 x 148.5 mm

215.9 x 355.6 mm

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.04 inches

1.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

0.71 inches

18.00 mm

(*) The top margin indicated in the table is for colour printing. For printing in black and white, the bottom margin is 13 mm.

(**) Paper sizes also handled from operator panel (Menu, Paper Size)

(***) Plain paper.

Left margin Right

margin

0.13 inches

3.30 mm

0.13 inches

3.30 mm

0.25 inches

6.35 mm

0.25 inches

6.35 mm

0.13 inches

3.30 mm

0.13 inches

3.30 mm

0.13 inches

3.30 mm

0.167 inches

4.2 mm

0.13 inches

3.30 mm

0.13 inches

3.30 mm

0.13 inches

3.30 mm

0.4 inches

10.16 mm

0.4 inches

10.16 mm

0.4 inches

10.16 mm

0.4 inches

10.16 mm

0.4 inches

10.16 mm

0.4 inches

10.16 mm

0.4 inches

10.16 mm

0.25 inches

6.35 mm

0.25 inches

6.35 mm

0.13 inches

3.30 mm

0.13 inches

3.30 mm

0.25 inches

6.35 mm

0.25 inches

6.35 mm

0.13 inches

3.30 mm

0.13 inches

3.30 mm

0.13 inches

3.30 mm

0.167 inches

4.2 mm

0.13 inches

3.30 mm

0.13 inches

3.30 mm

0.13 inches

3.30 mm

0.4 inches

10.16 mm

0.4 inches

10.16 mm

0.4 inches

10.16 mm

0.4 inches

10.16 mm

0.4 inches

10.16 mm

0.4 inches

10.16 mm

0.4 inches

10.16 mm

0.25 inches

6.35 mm

0.25 inches

6.35 mm

Printing Media 19

2. Paper Types:

To ensure a consistently high print quality, it is advisable to use exclusively the printing media recommended by the

Consumables

, if you want to print on non-standard paper sizes. You can load up to 50 sheets (plain

). The use of unsuitable printing media may cause problems with paper feed

, for greeting cards, place cards, menus, wine lists and advertising leaflets.

printer manufacturers (see and/or a low printing quality.



Plain paper

Use high-quality office or photocopying paper. You can load up to 50 sheets at a time into the automatic sheet feeder.



Special printing/copying media

For any kind of special printing media, read carefully the instructions printed on the pack.

•

Photographic paper

This kind of paper has a glossy coat that gives your printouts a professional appearance. Use it to obtain photographs of an excellent quality, customized calendars, certificates, artistic graphics. You can insert 5 sheets at a time in the automatic sheet feeder.

•

Transparencies

Only transparencies specifically recommended for ink jet printers are capable of absorbing the ink correctly. Use them to prepare excellent overhead projector presentations. Insert one at a time.

•

Glossy paper

This type of paper has a similar surface to that used in the photography industry. Use it to obtain printouts with clear, bright colours of photographic quality. You can load up to 5 sheets at a time in the automatic sheet feeder.

•

Coated paper

This type of paper has a printing surface with an extremely high quality finish. Use it to obtain colour pictures of an excellent quality, “computer art”. You can load up to 10 sheets at a time in the automatic sheet feeder.

•

T-shirt transfers

Only the T-shirts specifically recommended for ink jet printers are capable of absorbing the ink correctly. Use them to obtain hot transfers for T-shirts, mouse pads, umbrellas Insert one at a time.

•

Envelopes

•

Postcards and other kinds of cards

You can load up to 10 cards at a time in the automatic sheet feeder.

•

User-defined paper sizes

paper) at a time in the automatic sheet feeder.

•

Banners

Before inserting the banner, carefully tear off any perforated side strips.

, for printing addresses. You can load up to 5 envelopes at a time in the automatic sheet feeder.

(continuous module) to produce panoramic photographs, calendars, coloured decorations.

Print Media Settings

Once you have loaded the printing media in the machine, always check and, if necessary, set the PAPER SIZE, PAPER TYPE and PAPER FEED values.

Define the values of these parameters using the “Loading Paper into the Automatic Sheet Feeder”), or, if you are making a local copy, use the operator panel (

of paper

The use of

The PAPER SIZE parameter, which may be accessed by pressing the key on the operator panel, is used to select the A4, LETTER and LEGAL formats only; the other formats may be selected on the Printer Driver Settings

key for the paper types;

Banners

card.

is to be indicated under

key to access the paper sizes).

Settings

Paper feed

20 Printing Media

card of Printer Properties (see the “Settings” section of

Type

3. Unit Weight of the Paper

min max

g/m

Single sheets

Unit weight recommended for single sheets *: 70 19 90 24

Envelopes

Unit weight recommended for envelopes: 70 19 80 21

Postcards

Unit weight recommended for postcards: 100 27 135 36

* For the best results, we recommend the use of single sheets with a unit weight of 80 g/m

lb. g/m

lb.

Precautions

•

The use of low-quality paper may result in a poor print quality.

•

Check that the sheets are fed without obstructions and that their play is neither excessive nor insufficient.

•

The sheets and envelopes must not be folded, crumpled or torn, as these irregularities could cause a jam or obstruct their insertion. Use exclusively paper in perfect condition that satisfies the requirements indicated in the printer’s technical characteristics.

•

Only load one type of paper at a time in the feeders

•

Printing on both sides of the sheet increases the risk of jams or feed problems, and may result in blotching of the printout with ink.

•

NEVER

•

If you are using special printing media,

•

To remove sheets or add other sheets in addition to those already loaded in the automatic sheet feeder, the entire paper loading cycle

When you are using special printing media, read carefully the instructions provided by the manufacturers on the pack.

try to print on the side of envelopes with the closure.

print on the side indicated as the printing surface.

ONLY

MUST BE REPEATED

Printing Media 21

Copying

Making Simple Copies

With the machine installed and turned on, as soon as the LCD shows the message

Open the document glass cover.

Place your original on the document glass, aligning it with the scale on the left.

Close the document glass cover.

Using the operator panel, select the desired number and type of copies (for further details, see the following section).

COPIES: 1 100% PLAIN

Press you require.

or , according to your original and the type of copy

22 Copying

Personalizing Your Copies

The machine enables you to personalize your copies directly from the operator panel or by changing the parameter settings on the menu as described in the corresponding section of this chapter.

Using the Operator Panel

The selections made directly from the operator panel are not saved and are lost when

is pressed twice, after the

timeout set on the DEFAULT SETTINGS (AUTO CLEAR TIMER) menu, or when the machine is turned off.

Colour Intensity key

This function is used to make a blank and white copy lighter or darker, and to saturate or soften colour on the copies made. There are three intensity values available (the corresponding LED lights up).

Copy Quality key

This function is used to set the copy quality to BEST QUALITY, NORMAL or DRAFT, according to the type of document you require (the corresponding LED lights up).

The DRAFT quality is ONLY available if you have set PLAIN paper.

Type of Paper Key

This key is used to select the type of paper on which the copies are to be printed (PLAIN, GLOSSY, PHOTO, COATED, TRANSPARENCIES, T-SHIRTS).

Setting the PAPER TYPE:

PLAIN

Set

GLOSSY or PHOTO

Set

COATED

Set

TRANSPARENCIES

Set

T-SHIRTS

Set

paper for simple documents, letters and marketing graphics.

paper for the final version of photographs.

for computer drawings and quality colour pictures.

to make films to be used on overhead projectors.

to make pictures and patterns for T-shirt transfers.

ZOOM Key (Reduction/Enlargement)

By pressing this key, you can select one of the following default values, displayed cyclically on the LCD.

1:1

Autoscale

1 to 1 copy; LCD shows 100%. (default value)

Automatic reduction of the original so that it fits onto the output copy page, including the margins (LCD displays 91%).

Minimum

A4>A5

A5>A4

Maximum

Clone

Reduction: LCD displays 25%.

Reduction: the LCD shows 70%.

8.5>5.5

(

if the LETTER/LEGAL paper formats are selected – LCD shows 78%).

Enlargement: the LCD shows 141%.

5.5>8.5

(

if the LETTER paper format is selected - LCD shows 129%).

Enlargement: LCD shows 400%.

With a selected paper format, prints as many pictures of the original as the paper format will hold (default value: max. 100% with 1 per page). The LCD shows CLONE.

In addition, having pressed this key, you can set your own reduction/enlargement ratio, using or ; the LCD

shows the ratio selected (max. 400%, min. 25%). Press

to confirm the desired value.

Copying 23

How to set the CLONE function:

Press

until CLONE appears on the second line of the LCD, and press .

Place your original on the document glass, aligning it with the scale on the left edge.

Press

or .

Set the original paper size, using the

or key, and press .

Set the number of CLONES per page, using the

or key.

Press

or .

The default values for the single functions (excluding PAPER) will be restored after the time-out (RIPRISTINO AUTO) or when the machine is turned on again.

24 Copying

Using the Menu

The

key gives access to a submenu of settings to help you to define how you want your copies. Once selected and confirmed, the settings may be saved as default values and will be restored when the machine is turned on or reset. This menu also contains a set of maintenance functions that are described in the

Preventive Maintenance

section.

•

How to access the menu

With the machine in stand-by (COPIES:.....1….100%.....PLAIN), press

on the operator panel.

•

How to move on the menu

To move from one parameter to another on the menu, use

on the operator panel, and then press to

select the function displayed and/or access the values of the parameter displayed.

To select a value for a parameter, use

To confirm selection of the value for the parameter, press

or on the operator panel.

on the operator panel.

•

How to exit from the menu

To exit from any function or the entire menu, press

on the operator panel.

•

How to restore the factory settings

You can restore the factory settings at any time, by selecting the

RESTORE FACTORY SETTINGS

function from

the Menu.

Menu Items

Parameter/Function Default setting Other values/Submenu items

PAPER SIZE A4 LETTER, LEGAL

BACKGRND REMOVAL * YES (ACTIVE) NO (INACTIVE)

OPTIMIZATION SPEED QUALITY

COLOUR ADJUST. ** NORMAL PALE, SATURATED

FACTORY SETTINGS MENU

LANGUAGE:

COPY QUALITY

COPY BRIGHTNESS

AUTO CLEAR TIMER

AUTO OFF MODE

RESTORE FACTORY SETTINGS

PRINT CARE MENU INK LEVEL: COLOUR:nnn%; B/W:nnn%

* BACKGRND REMOVAL: we recommend you leave the default value (SI) for documents of texts only, and select NO for photographs and graphics.

** COLOUR ADJUST : this parameter controls the intensity of the colour selected using the corresponding key on the operator panel. The default value (NORMAL) gives the standard range of colour; the value PALE, a lower range of intensity; and the value SATURATED, a higher range of intensity.

ENGLISH FRANCAIS; DEUTSCH; ITALIANO; PORTOGUES; ESPANOL; SVENSKA; SUOMI;

NORSK; DANSK; NEDERLANDS;

DRAFT NORMAL; BEST

NORMAL DARK; LIGHT

120 SEC NO; 30 SEC; 60 SEC; 90 SEC

30 MIN 4 HOURS; 8 HOURS; NEVER; 12 MIN

PRINT HEAD ALIGNMENT PRINT HEAD CLEANING PRINT TEST PAGE

Copying 25

Copying Extra Thick Documents

If the document you wish to copy is very thick (e.g. a book), you can remove the cover, lifting it straight up without tilting it.

Place your original on the document glass, aligning it with the scale on the left edge.

Using the operator panel, select the number and type of copies you require (for further details, see the following section).

Press require.

Once you have finished making copies, return the glass cover to its normal position by reassembling the hinges and lowering the cover onto the body of the machine without tilting it.

or , according to your original and the type of copy you

26 Copying

The Software

The machine comes with all the software you need to print and scan documents. The machine supports the operating systems Windows® 95, 98, Me, NT4.0, 2000 and XP:

•

Windows® 95/98/Me/NT4.0/2000/XP with a parallel cable.

•

Windows® 98/Me/2000/XP with a USB cable.

The drivers and documentation files copied to the hard disk during the software installation procedure will occupy about 20 MB of space on the hard disk.

The Printer Monitor

What is the Printer Monitor?

The Printer Monitor is an easy-to-use on-line help consisting of a set of functions to assist you in using the machine as a printer. You can display the Printer Monitor by clicking on the corresponding icon. The Printer Monitor enables you to:

•

View the operating status of the printer on your PC screen while printing a document. The Printer Monitor indicates the proportion of the document printed, and gives messages for any error conditions (

•

Perform the control functions necessary to keep the printer in optimum operating conditions (

The Printer Monitor is displayed (or ”run minimized”) when a printing process is sent to the machine.

The Printer Monitor is made up of two cards:

1. The Status card

2. The Printer Care card

Status card

The conditions.

If an error is signalled and you click on the Troubleshooting button on the Status card, the context-driven help page will be displayed, thus enabling you to solve the problem.

Printer Care card

The

• Install, replace, align and clean the print head

• Print a demo page and a test page

• Access the on-line

See also the

is used to view the current status of a printing process in progress and indicates any error

indicates the amount of ink left and may be used to:

Driver Help

Printer Monitor

sections of the

Troubleshooting

and

Driver Help

help guides.

Job Status

Printer Care

How to Access the Printer Monitor

To access the Printer Monitor, proceed as follows:

Click on

Click on the name of the printer to highlight it.

Click the right mouse button.

Start the Printer Monitor selecting the corresponding option on the menu that appears.

The Software 27

Start

, then highlight

Printer Monitor

Start

, highlight

Programs

Settings

and

and click on

Printer name

Printers

on the submenu that appears.

Printer Monitor Functions



Status card



Click on the (Printing, printer in stand-by, error condition).



Printer Care card



Click on the functions:

Print head check

The drawing gives a rough indication of the level of ink present in the print head.

New Print Head

Click on the corresponding button ONLY when you insert a NEW print head.

Change

Click on

Align

Click on appear on the operator panel, using the keys on the panel to select/confirm the alignment values (this function requires at least two sheets of paper).

Clean

Click on instructions that appear on the screen.

Test

Click on head, current parameter settings). Follow the instructions that appear on the LCD. The print test requires at least one sheet of paper.

Demo

Click on LCD. The demo function requires one sheet of paper.

How Do I...

Click on of the printer.

Status tab

Printer Care tab

Change

Align

Clean

Test

Demo

How Do I...

to move the print carriage to the insertion/rest position.

to print the test pages that confirm

before replacing the print head, if you have noticed a deterioration in the printing quality. Follow the

to obtain a printout of the printer’s functional characteristics (firmware version, conditions of the print

to obtain a printout of the machine’s presentation page. Follow the instructions that appear on the

located at the top of the screen to display the machine’s current operating conditions

situated at the top of the screen to access the following control and maintenance

bidirectional printing precision

to open the operator manual containing the instructions and tips to help you take best advantage

. Then follow the instructions that

28 The Software

Printer Properties

Settings

The

•

Define the printing quality

•

Adjust the colours and printing intensity

•

Select the paper media and paper size

•

Select the orientation of the printed page

•

Restore the factory settings.

card of the

How to Open “Printer Properties”

“Printer Properties” can be opened from inside an application or from Windows.

Opening the application



Nearly all applications enable you to open

1. From the

2. In the dialog box that appears, click on the

3. Change the settings as required.

Opening from Windows



Printer properties may be opened directly from Windows. In this case, the changed settings are applied to the printing processes of all applications (unless they are changed within the application itself). The opening procedure is as follows:

1. Click on

2. Click the right mouse button on the printer icon.

3. Click on

File

menu of the application select

Start

and select

Properties

Printer Properties

Settings,

on the shortcut menu.

dialog box is used to:

Printer Properties

and then

, by carrying out the following procedure:

Set Printer

Properties (Set, Options

Printers

(or

Printer

) button according to the application.

The Software 29

On-Line Help Guides

In addition to this manual, the following

Printer Driver on-line help

Troubleshooting

How to Access the Printer Driver On-Line Help

Direct access from Windows 95/98/Me/NT/2000/XP



1. Click on

2. Select

3. Click on the

Contextual access from the printer driver’s Settings card



1. Open Click on the

or or or the ? onto the parameter selected and click.

Contextual access from the Printer Monitor card



1. Open the

2. Click on the

Start

Programs

Printer properties

Help

, select the parameter of the card you wish to modify and press the , select the parameter of the card you wish to modify and click the , select the parameter of the card you wish to modify, click on

Printer Monitor

, click on the

and then

On-line help

button in the bottom right-hand corner,

Help

button in the bottom right-hand corner, for each of the Printer Monitor cards,

On-line help

“Printer name”

icon.

(see

(see How to Access the Printer Monitor).

on line help

How to Open Printer Properties

button on the Printer Monitor

is available:

key on your computer keyboard

right mouse button

? in the top right-hand corner

Printer Care card

of the card, drag

How to Access the Troubleshooting On-line Help

Direct access from Windows



1. Click on

2. Select

3. Click on the

Contextual access from the Printer Monitor



1. Open the

2. Click on the

the or Help.

Start

Programs

Printer Monitor

problem corresponding to the error message displayed

, click on the

and then

Troubleshooting

“Printer name”

icon.

How to Access the Printer Monitor

(see

button on the

button on the Printer Monitor

Status card

of the Printer Monitor, to be guided to the solution to

on the card,

Printer Care card

, to access the first page of the

30 The Software

Uninstalling the Software

If any problems that arise while a document is being printed or scanned are not put right by the normal checking procedures, it may be necessary to reinstall the drivers.

To do this, click on the enable you to remove all the files loaded from the CD and/or created on the PC during the software installation procedure completely and correctly. You may then proceed to reinstall them.

Uninstall

icon/s created during the initial software installation procedure. This procedure will

The Software 31

Printing

Before Printing

To use the machine as a printer, proceed as follows:

Carry out the full machine installation procedure (see the

Make sure that the machine is on and active (the LCD must show the message

Make sure that the printer driver settings suit your requirements.

Make sure that the machine is selected as the output device for printing.

At this point:

Start a word processor or desktop publishing application.

Open or create the document you wish to print, then edit and save it.

Select your application’s

A window containing the printer settings will appear on your PC screen.

Select the paper type, size and source, as well as the number of copies you want to print (for further details, see the next section),

command.

make sure that the machine is selected as the printer to be used

Installation

leaflet provided with the machine).

COPIES: 1 100% PLAIN

, and click on OK.

Selecting the Machine as the Output Device

The machine is normally set as the default output device during the printer driver installation procedure. If you have not made this selection yet, you can do so now, by clicking on Highlight the

If you do not want to set the machine as the default printer, you can simply select it when you execute the print command.

printer icon

, click the right mouse button and then select

Start

, highlight

Set as default

Settings

and click on

Printers

32 Printing

Personalizing Your Printing Parameters

Always make sure that the printing media you wish to use. In particular, the printer driver’s colour adjustment is specifically set for the single media handled by the printer. If the settings of these parameters are incorrect a deterioration in printing quality may result.

To access the printer driver settings: In the Desktop window, click on on the machine’s printer driver icon, and click on

Click on the A screen appears presenting all the parameters that may be used to make printer settings. A full description of these functions is provided in the on-line documentation installed together with the printer driver.

Any changes made to the parameter settings require confirmation before being saved. To confirm the new settings, click on the

Click on OK to exit from the Properties card and save the customized parameters or press the Properties card without saving the changes made.

Printer Monitor

The

Restore Defaults

The

Settings

button gives immediate access to the Printer Care and Status functions.

Paper type, Paper size

Start

, highlight

tab.

Apply

button at the bottom of the screen.

button, situated at the bottom of the screen, restores the factory settings.

Source

and

Settings

Properties

printer driver settings suit the characteristics of the

and then click on

to access the driver’s properties.

Printers

. Click the right mouse button

Cancel

to exit from

Information About the Driver Settings

The information available about the parameters on the

•

If the mouse pointer is left to hover over any parameter for more than 3 seconds, a visual indication of the parameter’s function will be displayed. This indication disappears as soon as you move the mouse.

•

Select the desired parameter and click the right mouse button.

•

Select ? in the top right-hand corner of the card, and drag it to the desired parameter.

•

Click on the

Settings

Help

button in the bottom right-hand corner of the card. In this case, you can access the entire

card section.

Settings

card may be accessed in several ways:

Printing 33

The scanner

You have a special application for scanning a document and saving it to a file, or converting a scan directly into an attachment to a mail (to do this you will need to have an e-mail application installed).

Before Using the Scanner

Before you can use the machine as a scanner, you must:

•

Carry out the full machine installation procedure (see the

•

Make sure that the machine is turned on and active; the LCD must show the message

PLAIN

Scan to File

Scan to file

The

Make sure that the machine and the PC are turned on, then place the document you are scanning on the machine’s glass exposure surface.

Click on the machine icon on the right-hand side of the Windows task bar

displayed. Click on the

the parameters and scan the document. Once the scan has been completed, the driver dialog box will be closed and another will appear enabling you to

save the file created. Follow the instructions that appear on the display.

function is used to scan a document and save it on your PC:

Scan to file

item; the TWAIN scanning driver dialog box will be displayed thus enabling you to set

Installation

leaflet provided with the machine).

COPIES: 1 100%

: a drop-down menu will be

Scan to Mail

The

Scan to mail

Make sure that the machine and the PC are turned on, then place the document you want to send as an attachment on the machine’s glass exposure surface.

To activate the drop-down menu will be displayed.

Click on the

Once the scan has been completed, the dialog box will be closed and the dialog box of your e-mail application will be displayed, with the document already inserted as an attachment.

You can modify the settings of the attached document (e-mail subject, name of attachment, format of attachment) and the scanning settings (resolution and type of scan):

Click on the machine and envelope icon on the right side of the Windows taskbar

A screen containing the items you can customize will be displayed.

Set the values of interest to you for the document that you attach to your e-mail.

If the file format set is JPEG and the document is black and white, it will be scanned in grey tones.

function is used to scan a document and attach it to an e-mail:

Scan to mail

function, click on the machine icon on the right side of the Windows taskbar : a

item; the document scanning dialog box will be displayed.

Generic Scan

You can scan a document without using the

Start your scanning application (which must however be TWAIN-compatible).

Place the document you want to scan on the machine’s glass exposure surface.

Select your machine as the source machine.

Start acquiring the image (by selecting the relevant option).

Click on the scan button in the scanning application dialog box.

Once the scan has been completed, the image will be displayed on the page of your application.

Scan to file

34 The scanner

function:

Preventive Maintenance

The machine is designed to require minimum maintenance. Some simple operations should however be carried out regularly so as to ensure its correct functioning.

General Care

Safety

The machine and its supplies were designed and tested to meet strict safety requirements that ensure they conform to the safety and environmental protection regulations laid down by the competent authorities.

All instructions and warnings giv en on the machine or provided together with it

Symbol:

The machine

may be left permanently on.

The machine

type of power supply available, call your local electricity board.

The machine

•

Do not

•

Do not

The ON/OFF switch does not remove all power from the machine. The power cable should be unplugged to ensure that no power is present inside the machine.

The use of extensions and adapters is not recommended and should therefore be avoided.

= Warning

has an energy saving feature that reduces the consumption of current when it is idle. The machine

is to be connected to a power supply of the type indicated on the data plate. If you are not sure of the

is to be installed close to an independent, easily accessible electrical power socket. place any object on its power cable. position the machine in such a way that the cable could get trodden on.

must be respected

Use



Location

To ensure that the machine operates reliably and provides a satisfactory copying quality, you should:

•

Place the machine on a flat, uniform surface in a well-ventilated room, close to an independent electrical power socket and in such a way that all its parts are easily accessible.

−

Do not

−

Do not

−

Do not

−

Do not

•

Recommended environmental conditions:

– Temperature: from 15° to 35° C / from 60° to 95°F. – Humidity: from 20% to 80%.

Avoid installing the printer in a place where it is exposed to:

– Direct sunlight. – Sudden changes in temperature or humidity.



Care

•

Do not remove the print head from the machine unless you wish to replace it.

•

Do not place heavy objects, clips or staples on the machine’s surfaces.

•

Do not pour liquids of any kind onto the machine.

•

Always keep the cover closed irrespective of whether the system is working or idle.

•

Avoid staring at the scanner lamps: these lamps produce an intense light which will not damage your eyesight but may cause temporarily impaired vision.

place the machine on trolleys or unstable surfaces or supports. place the machine close to or on top of radiators. install the machine inside other systems without adequate ventilation.

use the machine near water, in other damp places or outdoor env ironments.

Preventive Maintenance 35



Cleaning

Always unplug the machine from the power socket before proceeding to clean it.

•

Clean the document glass every day and whenever the need arises.

•

Clean the machine casing regularly to prevent dust accumulating on it.

•

Wipe with a soft, slightly damp, lint-free cloth.

Never

–

Never

–

use aerosol detergents.

spray or pour liquids directly onto the machine but onto the cloth.

36 Preventive Maintenance

Printer Care Functions

Press Press

INK LEVEL

When the LCD shows the print heads.

Press

ALIGN PRINT HEADS

This function should be performed whenever you insert, remove or replace a print head (see

Heads

When the LCD shows this function, by pressing Once the alignment function has been completed, the machine will exit automatically from the menu.

CLEAN PRINT HEADS

When the LCD shows this function, by pressing cycle. During the operation, the LCD shows Once the cleaning function has been completed, the machine will exit automatically from the menu.

TEST PRINT HEADS

When the LCD shows this function, press shows the message firmware version and the conditions of the black and colour print heads. Once the page has been printed, the machine will exit automatically from the menu.

DIAGNOSTICS

When the LCD shows this function, it also shows the number of pages printed (COPIES COUNTER). If you press the LCD shows SCANNER COUNTER (number of scans). If you press

version of the machine with the date (REL. X.XX V.XXX DD/MM/YY).

on the operator panel to access the menu. Continue to press until the LCD shows

to access the submenu, which contains five functions.

INK LEVEL

to exit from the menu.

PRINTING…

, by pressing

. The print test contains technical information about the printer emulation, the

on the operator panel, you can check the percentage of ink left in

on the operator panel, you can start the alignment procedure.

on the operator panel, you can execute a print head cleaning

CLEANING...

on the operator panel to print the test page. While printing, the LCD

again, the LCD will show the release and

PRINTER CARE

Replacing Print

Preventive Maintenance 37

Eliminating Paper Jams

If the sheet is already outside the printing area:

Remove the jammed sheet, pulling it gently forwards towards the output.

Examine the sheets in the automatic sheet feeder and, if necessary, eliminate any crumpled or torn sheets.

Repeat the paper loading procedure.

If the sheet is jammed inside one of the feeders:

Cancel the current printing operation on the Printer Monitor Status card and suspend the ones present in the printing queue.

Turn off the printer and unplug it from the power socket.

Remove the jammed sheet by pulling it gently from the rear of the feeder.

Examine the sheets in the automatic sheet feeder and, if necessary, eliminate any crumpled or torn sheets.

Repeat the paper loading procedure.

Reconnect the printer to the power socket and turn it on again.

Repeat the print command and reactivate those present in the printing queue.

For a description of the paper loading procedure, see

Loading Paper

38 Preventive Maintenance

Transporting the Machine

If the machine has to be transported for any reason, it is important to take the following precautions:

•

Always make sure that the print carriage is in its rest position. To ensure that this is the case, always turn the machine off

•

Unplug all cables.

•

If possible, pack the machine in its original packaging.

•

Take care not to drop the machine.

BEFORE

the PC.

Servicing

In any calls made to the technical support service, it is important to provide the following information:

•

Machine model,

•

serial number,

•

date of purchase.

Preventive Maintenance 39

Troubleshooting

If you have had problems while you were setting up your multifunctional copier, check that you have followed the instructions as given. If a repetition of the instructions is unsuccessful, see the appropriate topic in this section.

If you have problems operating your multifunctional copier, or are unable to perform the operation you require, first check that you have followed correctly the instructions given in this manual. If, after repeating the procedure, you still have a problem, consult the following

During normal operation, an error condition will be signalled on the LCD and/or by the corresponding light indicators and/or an error message on your PC screen.

If you detect serious mechanical damage to or a failure in the multifunctional copier, do not attempt to repair it yourself! CALL YOUR LOCAL HELPLINE.

Problem

Missing or damaged parts. Contact your retailer immediately.

Problems and solutions

Cause

table.

Solution

Multifunctional copier is not powered (the quality and intensity LED’s and the LCD are not on).

When you press the ON/OFF switch on the multifunctional copier, there is no reaction.

Printer care functions in the Printer Monitor are not active.

Machine failure (whole or partial). System error. Switch off the multifunctional copier, wait a few seconds and then switch

Problems with paper

Multifunctional copier is not connected properly to the power supply.

Multifunctional copier is not connected properly.

Check that the multifunctional copier is connected properly to the

•

electrical power supply socket. Check that the multifunctional copier is switched on.

•

Check that the interface cable between the multifunctional copier and

•

the computer is connected correctly to both ports. Check that there are no error messages indicated on the LCD/PC

•

screen or by any of the light indicators on the operator panel. If there are, correct the error condition. Check that you have configured your application correctly (see the

•

On-Line Guide loaded with your driver, and your application manual). Try switching the multifunctional copier off and then on again.

•

If you are unable to correct an error condition, switch off the

•

multifunctional copier, disconnect it and call your local helpline.

Check that the interface cable between the multifunctional copier and the computer is connected correctly to both ports.

the multifunctional copier on again. If the failure condition persists, switch off and disconnect completely the multifunctional copier and call your local helpline.

CHECK PAPER message on the LCD.

CLEAR PAPER JAM message on the LCD.

No paper. There is no paper in the paper tray.

Load paper, following the instructions given in “

Paper jam. If the sheet is already outside the printing area

1. Remove the jammed sheet, pulling it gently forwards towards the output.

2. Examine the sheets in the automatic sheet feeder and, if necessary, eliminate any crumpled or torn sheets.

3. Repeat the paper loading procedure.

Loading paper

”.

40 Troubleshooting

If the sheet is jammed inside one of the feeders:

1. Cancel the current printing operation on the Printer Monitor Status card and suspend the ones present in the printing queue.

2. Turn off the printer and unplug it from the power socket.

3. Remove the jammed sheet by pulling it gently from the rear of the feeder.

4. Examine the sheets in the automatic sheet feeder and, if necessary, eliminate any crumpled or torn sheets.

5. Repeat the paper loading procedure

6. Reconnect the printer to the power socket and turn it on again

7. Repeat the print command and reactivate those present in the printing queue.

For a description of the paper loading procedure, see

Make sure that there is not too much paper in the input tray.

•

Check that the paper is positioned correctly in the input tray.

•

Check that the size and weight of the paper you are using are within

•

the limits allowed. Make sure the correct paper size, type and source is selected in the

•

Paper/Output tab of the Printer Monitor and/or in the Features menu.

Copy/print media is not loaded. The copy/print media you are using is:

1. too thick,

2. successive sheets are stuck together,

3. has not been loaded correctly in the input tray.

Copy/print media repeatedly jams or the multifunctional copier tears the corners.

2. The wrong size copy/ print media

Copied/Printed document is not ejected.

More than one sheet of copy/ print media is fed at a time.

1. The copy/print media is not held

correctly in the input tray.

is loaded.

3. The leading edge of the copy/print

media is damaged or bent, or the media is not in perfect condition.

1. Multifunctional copier/ computer

switched off before copy/print operation is completed.

2. Paper jam.

The media you are using has not been fanned sufficiently.

Remove all the copy/print media from the input tray and:

1. Check that it is within the specifications indicated for the media type you are using,

2. Fan it thoroughly before reloading it in the input tray,

3. Reload it in the input tray and close the margin guides so that it feeds without being held too tight or too loose.

1. Make sure the lateral guide on input tray is positioned correctly against the paper edges.

2. Load the correct copy/print media size in input tray OR select the correct setting for the currently loaded paper using the Paper key on the operator panel/in Properties in multifunctional copier printer driver.

3. Remove the sheet(s) that have caused the jam; remove all the media from the input tray; check for and removed damaged or curled paper; reload media in input tray.

1. Switch on multifunctional copier/computer. In some cases, your computer may still have the copy/print job queued. You will be request to confirm OK to complete. Otherwise, you will have to start the copy/print job from the beginning.

2. See previous item 3.

Remove all the copy/print media from the input tray and fan it thoroughly before reloading it.

Loading Paper

Troubleshooting 41

Printing on the media is crooked. Media has not been loaded correctly in

the input tray.

Problems with print head

Remove all the copy/print media from the input tray, then reload it, closing the lateral guide so that it feeds without being held too tight or too loose.

Lines or dots are missing from the copied/printed characters.

The electrical contacts are dirty. Remove the print head and clean the electrical contacts both on the head

Copied/printed characters are faint. One or more of the print jets are

Print head is not inserted correctly in the carriage.

obstructed.

Remove and re-insert the print head, making sure it is fixed correctly in the carriage.

and in the carriage. Re-insert the head, fixing it correctly. Perform the

Clean

function.

Problems when copying

No pages copied. Multifunctional copier not powered.

No paper in the input tray.

Shipment blocks/tape still in place. Remove blocks/tape.

Blank page copied. Protective tape still on the print head. Remove the protective tape covering the head nozzles.

Document to be copied is not face-

down on the document glass.

Print head is out of ink. The print head may need replacing. The best way to check this is to print

Settings made on operator panel are not retained.

Copying job is taking too long. Best copy selected. Change the speed and quality of your copy job: Best is the slowest

Colour copying is selected, but the

The copier is not ready to operate. When you first switch on the multifunctional copier, it requires some time

The document glass is dirty. Dirty document glass slows down the copy process. Clean the glass and

Poor quality copies

Copies are faded or

colours are dull.

Copy Quality setting is inadequate. Press the Copy Quality button to select better copy quality.

Settings have not been memorised. To save your current settings as defaults:

document to be copied is black and white.

Incorrect paper type setting.

Switch on your multifunctional copier.

Make sure there is paper in the input tray.

Make sure the document you are copying is placed print-side down on the document glass.

a test page. If one or more of the colours do(es) not print, replace the print head.

Remember to align the print head whenever you replace it.

1. Press the Menu button on the operator panel until “Default Settings” appears,

2. Choose the appropriate settings

3. Press Select to memorise each setting,

4. Press Clear to exit from the menu.

The operator panel light indicators/LCD will now show the settings you have made.

setting but has the highest quality. Draft is the fastest setting and has the lowest quality.

If the copy job is already running, press the Clear button to cancel it. Press the B/W Copy button.

to warn up. The LCD will indicate when the multifunctional copier is ready to copy.

restart your job.

Make sure that the paper type selected on the front panel display is the same as the type of paper actually loaded in your multifunctional copier.

42 Troubleshooting

Colour Intensity setting is inadequate. Press the Colour Intensity button to select better colour intensity.

Print head needs replacing. Check the print head by printing the test page. If necessary, replace the

print head.

Remember to align the print head whenever you replace it.

Glass and/or under-side of copier cover

is/are dirty.

Poor quality original. Some types of originals, such as newsprint or newspaper photos do not

Repetitive patterns are

visible on the copy

Incorrect Paper Type setting Make sure that the paper type indicated on the LCD is the same as the

The print head jets may be clogged Run the Clean function: if the copy quality does not improve, remove and

Paper wrinkled and very wet

Page has very dark colours Press the Colour Intensity button on the operator panel to lighten the

White lines on the copy

Copied image seems to have

shifted or jumped

Copies streaked, smeared, or with

Document being copied is already a copy, not an original.

Paper Type setting does not correspond to the media loaded in the input tray (e.g. Paper Type is Transparent but Plain paper is loaded in the input tray.)

The original has been folded. Countercrease the fold or place a book on top of the original to minimise

Copier cover was lifted or uneven pressure was applied to it during copying.

Copying on the wrong side of the paper Make sure to put the paper/print media is print-side down.

horizontal lines

Incorrect image placement on page or edges cut off

Wrong enlargement ratio The enlargement ratio currently selected is making the copy too large or

Wrong paper size The paper size setting currently selected does not correspond to that

Copies are crooked Original not placed correctly on the

Lateral guide on the ASF is not position

Original not positioned correctly on copier glass.

copier glass.

correctly against the paper/media edges.

Clean the glass and/or the underside of the copier cover with a soft, damp cloth.

copy well.

When material is reprinted, repetitive patterns may be visible on the copy. Try to eliminate the patterns by reducing the copy size or by placing the document at an angle on the glass.

type of paper actually loaded in your multifunctional copier.

clean the print head manually, then print a test page.

If necessary, replace the print head.

Remember to align the print head whenever you replace it.

Change the Paper Type setting OR load the input tray with paper indicated by the current setting.

copy.

the fold.

Copy again, and do not to lift or press down on the copier cover while the copy is being made.

Make sure the original is aligned both horizontally and vertically with the scale at the edge of the document glass.

too small. Correct the setting.

loaded in the input tray. Load the correct paper size OR change the setting.

Align the original correctly against the scale at the edge of the document glass.

Position the guides correctly.

Troubleshooting 43

Problems when printing

Print test did not run. Multifunctional copier not ready to print. Switch off the multifunctional copier, wait a few seconds and then switch

it on again. Repeat the selection from Menu using the operator panel or click the appropriate button in the Printer Care tab in the Printer Monitor.

No paper in input tray.

The LCD shows CHECK PAPER. Load paper/printing media in the paper tray, following the instructions given in “

Loading paper

”.

Print head not inserted correctly or is

out of ink

The LCD shows INSERT PRINT HEAD. Remove and/or re-insert the print head correctly, following the instructions given in the Installation sheet, or in the “

heads

” paragraph.

Replacing the print

Print head contact/jets require cleaning. Run the Clean function from the Printer Monitor and/or clean the print

head contact/jets (see

Cleaning the print heads

No pages exit from the multifunctional copier

No paper/printing media in the paper

Multifunctional copier produces a blank page

Print head out of ink or print jets on

Incorrect text/image placement on page:

Colours not aligned correctly

Printout is slanted

or skewed

Text or graphics are cut off at the

edges of the page

Incorrect paper size. Check that the document you are printing will fit on the paper size you are

Portrait / Landscape Check that the page orientation selected is the correct one.

Paper not held correctly. Make sure the adjustable lateral paper guide of the paper tray is closed

Multifunctional copier is not selected as output device.

tray.

Print head still has its protective tape. Remove the print head from the multifunctional copier

Open the Printers folder, click the multifunctional copier icon and then, from the File menu, click Set As Default.

The LCD shows CHECK PAPER. Load paper/printing media, following the instructions given in “

paper

”.

and remove the

protective tape.

Always remove the protective tape from a new the print head BEFORE inserting the head in the multifunctional copier. Failure to do so may render the print head unusable and/or cause damage to your multifunctional copier.

Try printing the test page to verify the print head condition, and if

head require cleaning.

Wrong page orientation. Check that the page orientation selected in your software program

Print head is not aligned correctly. Remember to align the print head whenever you replace it.

Non-approved paper type or paper not held correctly.

Incorrect margin settings Make sure margin settings for the document do not exceed the print line

necessary replace the empty head .

matches the page orientation setting in the Properties dialog box of your multifunctional copier driver, and that these both correspond to the page size you are using.

Make sure that the paper is of a manufacturer-approved type and that it is loaded correctly in the paper tray and that the adjustable lateral guide is properly closed against the paper.

Load only sure this type is selected in the corresponding Properties dialog box in your multifunctional copier driver.

length for the paper size you are using.

using.

properly against the paper.

ONE

type of paper at a time in the paper tray and make

44 Troubleshooting

Poor print quality:

Printout is faded or colours

are dull

Non-approved paper type or wrong

Low ink level Check the ink level in the print heads (in the Printer Care tab in the

Blocked print jet or dirty electrical

Colours are bleeding into each

Ink is smearing onto white (blank)

Printing on wrong side of media Make sure you are printing on the correct surface of the print media.

Too much ink printed If the printed page is wrinkling due to too much ink, try reducing the Print

Print jets dirty Check the print head condition. If necessary, run the Clean function to

Ink is not filling the text or graphics

completely

Print jets/electrical contacts dirty Check the print head condition. If necessary, run the Clean function to

Low ink level Check the ink level in the print head. If necessary, replace the print

Character outlines in the text are

not smooth

Non-approved paper type

Wrong Print Quality setting

Paper Type setting

contacts on the print head

Wrong/incompatible Paper Type/Print

other

Quality settings

Document handled before ink was

areas

completely dry

Wrong Paper Type selected Check that you have selected the correct Paper Type setting for the type

You are not using a TrueType font

Unless you are printing draft copies, you should select the Normal or Quality print quality setting in the Properties dialog box of your multifunctional copier.

Check that the Paper Type setting selected in the Properties dialog box of your multifunctional copier driver corresponds to the paper/media you are using.