Oki PT390 User's Guide [pt, en, fr, de, it, es]

PT390





Every effort has been made to ensure that the information in this document is complete, accurate, and up-to-date. The manufacturer assumes no responsibility for the results of errors beyond its control. The manufacturer also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this manual will not affect the applicability of the information in it. Mention of software products manufactured by other companies does not necessarily constitute endorsement by the manufacturer.

While all reasonable efforts have been made to make this document as accurate and helpful as possible, we make no warranty of any kind, expressed or implied, as to the accuracy or completeness of the information contained herein.

All rights are reserved by Oki Data Corporation. Unauthorized copying, transferring, translating, or related actions are prohibited. You must obtain written permission from Oki Data Corporation before doing any of the above. © 2011 Oki

OKI is a registered trademark of Oki Electric Industry Co., Ltd.

Energy Star is a trademark of the United States Environmental Protection Agency.

Microsoft, Windows, Windows Server and Windows Vista are registered trademarks of Microsoft Corporation.

Apple, Macintosh, Rosetta, Mac and Mac OS are registered trademarks of Apple Inc.

Other product names and brand names are registered trademarks or trademarks of their proprietors.

Data Corporation

As an Energy Star Program Participant, the manufacturer has determined that this product meets the Energy Star guidelines for energy efficiency.

This product complies with the requirements of the Council Directives 2014/30/EU (EMC) and 2014/35/EU (LVD), 2014/53/EU (RED) and 2011/65/EU(RoHS) as amended where applicable, on the approximation of the laws of the member states relating to Electromagnetic Compatibility, Low Voltage, Radio & Telecommunications Terminal Equipment, Energy related Products and Restriction on the use of certain Hazardous Substances in electrical and electronic equipment.

The following cables were used to evaluate this product to achieve EMC directive 2014/30/EU compliance and configurations other than this may affect that compliance.

&$%/(7<3( &25(CORE

CABLE TYPE

Power 2.0

USB 5.0

Serial (25pin)

Parallel 2.9

LAN

Drawer 1.8

 This is a class A product as defined in EN55022. In a domestic environment this product may cause radio interference, in which case the user may be required to

take adequate measures.

LENGTH

(METRE)

15.0

10.0

CORE SHIELD

ANUFACTURER

Oki Data Corporation, 4-11-22 Shibaura, Minato-ku, Tokyo 108-8551, Japan

For all sales, support and general enquiries contact your local distributor.

MPORTER TO THE

OKI Europe Limited (trading as OKI Printing Solutions)

Blays House Wick Road Egham Surrey, TW20 0HJ United Kingdom

For all sales, support and general enquiries contact your local distributor.

NVIRONMENTAL INFORMATION

EU/A

UTHORISED REPRESENTATIVE

Description of Safety symbols displayed on the equipment

No. Symbol Description

"ON" (power)

To indicate connection to the mains, at least for mains switches or their positions.

Stand-by

To identify the switch or switch position by means of which part of the equipment is switched on in order to bring it into the stand-by condition.

General warning/caution

To identify a general warning/caution.

Caution, hot surface

To indicate that the marked item can be hot and should not be touched without taking care.

Direct current

To indicate on the rating plate that the equipment is suitable for direct current only; to identify relevant terminals.

Alternating current

To indicate on the rating plate that the equipment is suitable for alternating current only; to identify relevant terminals.

1. Appearance and Names of Components ·································································· 4

2. AC Adapter and Thermal Roll Paper ······································································ 6 2-1. AC adapter····································································································· 6 2-2. Paper specification (Thermal paper) ·································································· 6 2-3. Recommended Thermal Paper ·········································································· 7

3. Preparations ······································································································ 9 3-1. Connecting Interface Cable ·············································································· 9 3-2. Connecting the drawer kick cable···································································· 13 3-3. Connecting the AC Adapter ············································································ 14 3-4. Disconnecting the AC Adapter ········································································ 16 3-5. Turning on the Power ···················································································· 17 3-6. Installing the Printer Software ······································································· 17

4. Inserting Paper for Printing ··············································································· 18 4-1. Replacing paper ···························································································· 18

5. Control Panel ··································································································· 27 5-1. Control Panel ······························································································· 27 5-2. Error Indications ·························································································· 27

6. Preventing and Clearing Paper Jams ··································································· 29 6-1. Preventing Paper Jams·················································································· 29 6-2. Clearing a Paper Jam ···················································································· 29

7. Troubleshooting································································································ 30 7-1. Power-on Problems and Errors ······································································· 30 7-2. Cutter-related Problems················································································· 30 7-3. Printing-related Problems ·············································································· 31

8. Regular Cleaning ······························································································ 32 8-1. Cleaning the Paper Holder and Paper Transport ··············································· 32 8-2. Cleaning the Platen Roller ············································································· 33 8-3. Cleaning the Thermal Head ··········································································· 36 8-4. Cleaning the Cutter Blade and Frame ····························································· 37

9. Notes on Use ···································································································· 43

Appendix A: Specifications····················································································· 48

A-1.General Specifications···················································································· 48 A-2.Cutter Specifications······················································································ 50 A-3.Paper Supply Specifications ············································································ 50 A-4.Interface Specifications ·················································································· 50 A-5.Environment Specifications ············································································ 51 A-6.Specifications of Reliability············································································· 52

Appendix B: Interface ··························································································· 53

B-1.Parallel Interface ·························································································· 53 B-2.Dual Interface······························································································· 55 B-3.LAN Interface······························································································· 56 B-4.Drawer Kick Connector ·················································································· 58 B-5.Specifications of Power Supply ········································································ 60

Appendix C: Special Modes ···················································································· 61

C-1.Test Printing ································································································ 61 C-2.Hex Dump ···································································································· 62 C-3.Setting Up the Printer ··················································································· 63 C-4.Setup Items ·································································································· 85 C-5.Sample Print ································································································ 91

1. Appearance and Names of Components

Control panel

This panel contains status lamps and operating switches.

Release lever

Pull up the release lever to open the

top cover.

Top cover

Open and close this

cover to replace forms.

Power switch

This switch turns the

printer power on and off.

Appended goods

Thermal paper CD

MANUAL PRINTER DRIVER UTILITY SOFT

Instruction sheet Safety warranty sheet

AC adapter Power cable

2. AC Adapter and Thermal Roll Paper

2-1. AC adapter

Only use the AC adapter specified below.

Model name: KA02951-0120 Input: 100 to 240V AC, 50/60HzOutput: DC24V±5%, 1.5A

Caution: Only use authorized AC adapters. Caution: Do not use the bundled AC adapter and Power cable for any

electrical equipment other than this printer.

2-2. Paper specification (Thermal paper)

Be sure to use thermal roll paper that conform to the following specifications.

- Paper width: For paper 83mm wide, 83

For paper 60mm wide, 60

mm 80mm wide, 80

-1.0

mm 58mm wide, 58

-1.0

- Outside diameter: For paper 75 to 90µm thick, 102mm or less For paper 90 to 150µm thick, 90mm or less

- Core diameter: For paper 75 to 90 m thick, 12±0.5mm (inside) /18±0.5mm (outside) For paper 90 to 150µm thick, 25.4±0.5mm (inside) /32±0.5mm (outside)

- Printed surface: Outside of the roll

- Treatment of end of paper: The roll paper must not be glued to the core. The

end of the paper must also not be folded back.

Note: Do not use rolls that have rough sides or sides from which pieces of paper

extrude. Using such rolls could cause a printer failure.

-1.0

2-3. Recommended Thermal Paper

Manufacturer Product

Ltd.

Nippon Paper Industries Co., Ltd.

Mitsubishi Paper Mills Limited

name

PD160R Monochrome thermal

PD190R Monochrome thermal

HD75 Monochrome thermal

P220AE-1 Monochrome thermal

PB670 Two-color thermal paper

PB770 Two-color thermal paper

Note: A recommended type of paper must be used. If a type of paper other than a

recommended one is used, head damage, printing irregularities, or similar problems may occur.

Note: To use two-color thermal paper, set the print color to two colors from the

printer setup menu or using the setup tool contained on the CD-ROM provided with the printer.

(See "C-3 Setting Up the Printer" in Appendix C, "Special Modes.") * By setting the appropriate property (use Color on the Graphics tab) for printing with this printer driver, you can easily print in two-color mode without having to change the printer setup.

Note: Ruled lines or characters containing fine lines (e.g. a serif typeface) tend to

have dull colors when they are printed on two-color thermal paper. For printing on two-color thermal paper, a thick font (e.g., a sans serif font) is recommended.

Quality characteristics Paper

thickness

75m paper (high-grade preservation type)

75m paper (mid-grade preservation type)

150m label paper (normal type)

150m paper (normal type)

75m

(red/black: normal type)

75m

(blue/black: normal type)

Density

specification

100% Oji Paper Co.,

100%

130%

100%

105%

100%

Note: Red or blue printing on two-color thermal paper has an inferior preservation

characteristic that is equivalent to that of normal thermal paper.

Note :Printouts on label paper or thick paper may contain blurs or voids, depending

on the humidity and other environmental conditions. Adjust the print speed and print density as appropriate for the type of paper used. (See "C-3 Setting Up the Printer" in Appendix C, "Special Modes.") In particular, note that the paper transport accuracy may be negatively

affected by printing a barcode in the top margin at the beginning of paper transport or in the Lower margin at the end of paper transport.

3. Preparations

No printer cable is provided with the product. Obtain a printer cable suitable for the product interface. If you have any questions, consult your dealer. Before connecting or disconnecting cables, make sure of the following:

1) The power to the printer and all other devices connected to the printer is turned off.

2) The AC adapter power cable has been unplugged from the outlet.

3-1. Connecting Interface Cable

Open the c

onnector cover at the rear of the printer connect the interface cable to its rear connector socket. Close the cover after connecting the cable.

Note: If cables are arranged so that they extend from the rear or from the rear on the

right side, remove the inserts in the connector cover or the cover with nippers or a similar tool. Unless the inserts are removed in this case, the cables may be damaged and cause a failure.

by pulling it up, and

For a unit with parallel interfaces

Connector cover

Insert

Parallel interface cable * Secure the connector with

clasps after making the connection.

Insert

Interface connector

(Parallel interface)

Power connector

Drawer kick connector

For a unit with Du

al interface

Connector cover Insert

USB Interface Cable Type-B * Connect the printer to a PC through this connector.

Serial interface cable * Secure the connector wit

screws after making the connection.

Insert

Interface connector

(Serial interface)

Drawer kick connector

Power connector

Interface Connector (USB Interface Type-B) * Connect the printer to a PC

through this connector.

For a unit with LAN interface

Connector cover Insert

LAN interface cable

Insert

DIP Switch

Interface connector

(LAN interface)

Power connector

Drawer kick connector

Caution: Do not touch the DIP switches during normal use. This may

change the network settings, disabling normal printing.

Caution: If the device is installed vertically, the LAN cable may not usable

due to its shape. Please check before installing.

Caution: The LAN interface cable must use the shield type.

3-2. Connecting the drawer kick cable

Open the connector cover at the rear of the printer by pulling it up, and connect the drawer kick cable to its rear connector socket. Close the cover after connecting the cable.

Note : If the cable is arranged so that it extends from the rear, remove the inserts

in the connector cover with nippers or a similar tool. Unless the inserts are removed in this case, the cable may be damaged and cause a failure.

Note : The drawer kick cable must not be used for a purpose other than for control

of the drawer.

Connector cover Insert

Drawer kick cable

3-3. Connecting the AC Adapter

(1) Connect the AC adapter to the AC adapter power cable.

Note: To connect or disconnect the AC adapter, turn off the power switches of the

printer and all the devices to be connected to the printer. Then, unplug the plug of the AC adapter power cable from the electrical outlet.

Note: Use only the specified AC adapter and specified AC adapter power cable. (2) Open the connector cover at the rear of the printer by pulling it up, and

connect the AC adapter cable to the power socket. Close the cover after connecting the cable.

Note: To connect the AC adaptor, place the printer on its side to make the

connection operation easier to perform.

Note: Remove notch of connector cover with Nipper, to maintain the space for the

cable of AC adapter. Otherwise, the cable may be damaged and it way cause a failure.

Connector cover

Printer placed on its side

Power connector

Note: To prevent the adaptor from slipping out, the connector section is

designed to be tight to fit. When inserting, (1) pinch the base of the cable, (2) while sliding the outer section of the connector upwards, (3) and insert the connector until it locks in place with a “click” sound.

Base of the cable

Outer section of the connector

(3) Connect the plug of the power cable to electrical outlet.

(4) Plug the other end of the power cord into the power outlet.

3-4. Disconnecting the AC Adapter

o unplug the AC adapte

r cable, grasp the connector as shown in the picture below and pull it out. The lock mechanism of the connector will then disengage, and the cable can be unplugged easily. Conversely, forcibly pulling on the cable itself may damage the connector.

Note: Before disconnecting the AC adapter, switch off the printer and all devices

connected to the printer, and also disconnect the power cable of the AC adapter from the outlet.

3-5. Turning on the Power

After the AC adapter is connected, turn on the power switch at the side of the printer. The POWER lamp on the control panel lights.

Control panel

Power switch

3-6. Installing the Printer Software

Referring to the "Installation Guide" (\Manuals\PT390_InstallGuide1_en.pdf) contained on the CD-ROM provided with the printer, install the printer driver and utility software.

4. Inserting Paper for Printing

4-1. Replacing paper

(1) Grasp the top cover, pull up the cover release lever, and

open the top cover.

Top part of the top cover

▼

▲

Bottom part of the cover

release lever

(2) When manipulating the top cover, note that the cover seems to

lock in p

osition before it is open completely. Make sure that the

cover is really open completely as shown in the picture below.

Note: If the top cover is not open completely during maintenance, it may close

inadvertently.

Note: Do not touch the thermal head. Doing so m

electricity.

Thermal head

Roll holder

ay result in damage from static

Release lever

Top Cover

Separator

(3) Adjust the separator to the width of the roll paper. For roll paper

with a width of 80 mm, the separator need not be removed. For roll paper with a width of 70, 60, or 58 mm, remove the separator and attach it again at the correct width. For roll paper with a width of 83 mm, remove the separator completely.

Note: At the time of shipment from the factory, the separator is set at a position

appropriate for a paper width of 80 mm.

How to remove the separator

From the location indicated by A, lift the separator.

Rear hook for the axis

Separator

(4) Set the separator to a position appropriate for the width of

the roll paper, as shown below.

60 mm

58 mm

70 mm

80 mm

Separator setting in detail

Note : Adjust the separator to the width of the roll paper. To use roll paper with a

width of 83 mm, remove the separator.

Note : When using roll paper with a width of 58 or 60 mm, take care not to set the

separator at an angle.

Note : When replacing the separator, set a paper width appropriate to the print

area, referring to Appendix C, "Special Modes."

(See "C-3 Setting Up the Printer" in Appendix C, "Special Modes.")

58 mm setting groove

60 mm setting groove

Roll pape

r width of 58 mm Roll paper width of 60 mm

70 mm setting groove

80 mm setting groove

Roll paper width of 70 mm

Roll paper width of 80 mm

How to attach the separator

Attach the separator at the rear hook for the axis.

Rear hook for the axis

Aligned horizontally

Note : Push the separator down until it engages with an audible click, and confirm

that the top of the separator is aligned horizontally.

Note : When using roll paper with a width of 58 or 60 mm, take care not to set the

separator at an angle.

Note : When replacing the separator, set a paper width appropriate to the print

area, referring to Appendix C-3 Setting Up the Printer" in Appendix C, "Special Modes."

(3) When using a new paper roll, remove the glued portion of the

paper as well as the part to which adhesive tape is affixed.

Note: Since the glued portion of the paper should not be printed on, remove about

one turn (about 40 cm) of the roll paper from the beginning so that none of the remaining paper has glue on it. Any adhesive or other matter remaining from the glue may adhere to the thermal head and cause a problem, such as voids on printouts. Therefore, do not forget to remove the glued portion of the paper.

(4) From the front of the printer, pull out the end of the paper as shown

below.

Note: Pull out the paper until enough of it protrudes past the front cover of the

printer.

Paper not protruding from the front cover

Note : Before loading a new roll, make sure that an old core does not remain in the

roll holder. Leaving an old core will cause a paper-near-end error condition.

Note : The roll paper must have no deformities. Using roll paper such as that

shown in the figure below may cause a paper jam, uneven printing, or other printing problem.

Roll paper inserted upside down

Note : If the loaded roll paper is loose (slack) as shown below, take up the slack

before printing on the paper. Printing on roll paper that is loose may cause a paper jam, uneven printing, or other printing problem, which will prevent the printer from detecting paper near end conditions.

(5) Place the paper in the correct orientation, and carefully close the top cover.

Note : Place the paper in the correct orientation. If the top cover is closed while the

paper is not correctly in place, a paper jam or misaligned printing might occur.

Note : To close the top cover, press it down near its center (the location pointed at

in the figure below) until you hear the lock engage. If the cover is not completely locked, printing might be impossible.

Press

here

Release lever

Top cover

5. Control Panel

5-1. Control Panel

5-2. Error Indications

Recoverable errors

Error condition

No paper (paper end)

Cover open

Head hot (*1)

*1 Printing is suspended because of a high thermal head temperature.

LED LAMP POWER (●) ERROR (●) POWER (●) ERROR (●) POWER (●) ERROR (●)

Error condition

Paper near end

Black mark error (*1)

*1 Applicable only if the printer supports sensing of black marks

LED LAMP POWER (●) ERROR (●)

POWER (●) ERROR (●)

POWER lamp (●)

Lights when the power switch is turned on and power is supplied to the printer.

ERROR lamp (●) Lights or blinks to indicate errors.

FEED switch Pressing this switch once advances the paper one line. Holding down this switch advances paper continuously.

Constantly on Constantly on Constantly on Constantly on Constantly on Constantly on

Constantly on

●●●●――――●●●●――――

Repeated blinking of the amber lamp four times in succession

Constantly on

●●――――――●●――――――

Repeated blinking of the amber lamp four times in succession

Blinking pattern

Unrecoverable errors

Error condition LED LAMP Blinking pattern

Internal error

Head not installed

Low voltage

Over voltage

Cutter functioning abnormally

LF motor functioning abnormally

POWER (●) ERROR (●)

――●―●―

●―――――

Repeated pattern in which the green lamp blinks twice and the amber lamp blinks once

――●―●―●―

●―――――――

Repeated pattern in which the green lamp blinks three times and the amber lamp blinks once

――●―●―●―●―

●―――――――――

Repeated pattern in which the green lamp blinks four times and the amber lamp blinks once

――●―●―●―●―●―

●―――――――――――

Repeated pattern in which the green lamp blinks five times and the amber lamp blinks once

――●―●―●―●―●―●―

●―――――――――――――

Repeated pattern in which the green lamp blinks six times and the amber lamp blinks once

――●―●―●―●―●―●―●―

●―――――――――――――――

Repeated pattern in which the green lamp blinks seven times and the amber lamp blinks once

+ 559 hidden pages

Oki PT390 User's Guide [pt, en, fr, de, it, es]

Specifications and Main Features

Frequently Asked Questions

User Manual

TABLE OF CONTENTS

1. Appearance and Names of Components

2. AC Adapter and Thermal Roll Paper

2-1. AC adapter

2-2. Paper specification (Thermal paper)

2-3. Recommended Thermal Paper

3. Preparations

3-1. Connecting Interface Cable

3-2. Connecting the drawer kick cable

3-3. Connecting the AC Adapter

3-4. Disconnecting the AC Adapter

3-5. Turning on the Power

3-6. Installing the Printer Software

4. Inserting Paper for Printing

4-1. Replacing paper

5. Control Panel

5-1. Control Panel

5-2. Error Indications