Page 1
C9850 Series
Troubleshooting and Maintenance Guide
C9850hdn
C9850hdtn
C9850 MFP
TM
C9000
Page 2
P
REFACE
Every effort has been made to ensure that the information in this document is complete,
accurate, and up-to-date. Oki assumes no responsibility for the results of errors beyond its
control. Oki also cannot guarantee that changes in software and equipment made by other
manufacturers and referred to in this guide will not affect the applicability of the
information in it. Mention of software products manufactured by other companies does not
necessarily constitute endorsement by Oki.
While all reasonable efforts have been made to make this document as accurate and helpful
as possible, we make no warranty of any kind, expressed or implied, as to the accuracy or
completeness of the information contained herein.
The most up-to-date drivers and manuals are available from the Oki web site:
http://www.okiprintingsolutions.com
Copyright © 2008 Oki Europe Ltd. All rights reserved.
Oki, Oki Printing Solutions and Microline are registered trademarks of Oki Electric Industry
Company, Ltd.
Energy Star is a trademark of the United States Environmental Protection Agency.
Microsoft, MS-DOS and Windows are registered trademarks of Microsoft Corporation.
Apple, Macintosh, Mac and Mac OS are registered trademarks of Apple Computer.
Other product names and brand names are registered trademarks or trademarks of their
proprietors.
As an ENERGY STAR Program Participant, the manufacturer has determined
that this product meets the ENERGY STAR guidelines for energy efficiency.
This product complies with the requirements of the Council Directives 2004/
108/EC (EMC), 2006/95/EC (LVD) and 1999/5/EC (R&TTE), as amended
where applicable, on the approximation of the laws of the member states
relating to electromagnetic compatibility, low voltage and radio &
telecommunications terminal equipment.
CAUTION!
This product complies with EN55022 Class B. However, when fitted
with the optional scanner and/or finisher, compliance to EN55022
is Class A. In a domestic environment this configuration may cause
radio interference, in which case the user may be required to take
adequate measures.
Preface > 2
Page 3
E
MERGENCY FIRST AID
Take care with toner powder:
If swallowed, give small amounts of cold water and seek medical attention.
DO NOT attempt to induce vomiting.
If inhaled, move the person to an open area for fresh air. Seek medical
attention.
If it gets into the eyes, flush with large amounts of water for at least 15
minutes keeping eyelids open. Seek medical attention.
Spillages should be treated with cold water and soap to help reduce risk of
staining skin or clothing.
M
ANUFACTURER
Oki Data Corporation,
4-11-22 Shibaura, Minato-ku,
Tokyo 108-8551,
Japan
I
MPORTER TO THE
Oki Europe Limited (trading as Oki Printing Solutions)
Central House
Balfour Road
Hounslow
TW3 1HY
United Kingdom
EU/
AUTHORISED REPRESENTATIVE
For all sales, support and general enquiries contact your local distributor.
E
NVIRONMENTAL
INFORMATION
Emergency first aid > 3
Page 4
C
ONTENTS
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Emergency first aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Manufacturer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Importer to the EU/authorised representative. . . . . . . . . . . . . . . . . . . . .3
Environmental information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Notes, cautions and warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Documentation suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Purpose of this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Troubleshooting - printer unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Paper jams – printer unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Paper jams – duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Paper jams – Finisher (optional accessory) . . . . . . . . . . . . . . . . . . . . . .19
Avoiding printer unit paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Staple jams – Finisher (optional accessory) . . . . . . . . . . . . . . . . . . . . . . .29
Dealing with unsatisfactory printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Troubleshooting - scanner unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
SendMe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Paper jams – ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Dealing with unsatisfactory copying results . . . . . . . . . . . . . . . . . . . . . . .34
Consumables and maintenance – printer unit . . . . . . . . . . . . . . . . . . . .35
Checking consumable/maintenance item usage . . . . . . . . . . . . . . . . . . . .35
Replacement indications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Consumable item order information. . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Maintenance item order details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Replacing consumables/maintenance items . . . . . . . . . . . . . . . . . . . . . . .36
Cleaning the LED heads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Cleaning the paper feed rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Cleaning the printer unit casing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Emptying the punch chip box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Maintenance – scanner unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Cleaning the ADF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Cleaning the touch screen display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Cleaning the document glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Replacing the snap-in pad module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Removing the snap-in pad module . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Inserting a new snap-in pad module . . . . . . . . . . . . . . . . . . . . . . . . . .46
Calibrating the MFP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Appendix A – Printer information and error messages. . . . . . . . . . . . . .49
Appendix B – Troubleshooting (network). . . . . . . . . . . . . . . . . . . . . . . .60
Cannot send e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Cannot search on LDAP server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Environmental information > 4
Page 5
Appendix C – Fax problem checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Appendix D – SendMe information and error messages . . . . . . . . . . . . .63
Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Email server returns an error message to the sendme software . . . . . . .63
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Admin menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
LDAP authentication setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
LDAP authentication Test Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Changing admin password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Creating / editing / deleting local users . . . . . . . . . . . . . . . . . . . . . . . .65
Synchronization tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Legal stamping tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Centralized settings tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
NetConnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Oki contact details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Environmental information > 5
Page 6
N
OTES, CAUTIONS AND WARNINGS
NOTE
A note provides additional information to supplement the main text.
CAUTION!
A caution provides additional information which, if ignored, may
result in equipment malfunction or damage.
WARNING!
A warning provides additional information which, if ignored, may
result in a risk of personal injury.
For the protection of your product, and in order to ensure that you benefit from its full
functionality, this model has been designed to operate only with genuine Oki Printing
Solutions toner cartridges. These can be identified by the Oki Printing Solutions trademark.
Any other toner cartridge may not operate at all, even if it is described as “compatible”,
and if it does work, your product's performance and print quality may be degraded.
Specifications subject to change without notice. All trademarks acknowledged.
Notes, cautions and warnings > 6
Page 7
A
BOUT THIS GUIDE
D
OCUMENTATION SUITE
This guide is part of a suite of online and printed documentation provided to help you to
become familiar with your product and to make the best use of its many powerful features.
The documentation is summarised below for reference and is found on the Manuals CD /
DVD unless indicated otherwise:
> Installation Safety Booklet (printed)
> Quick Configuration Guide
> Quick User’s Guide
> Advanced User’s Guide
> Troubleshooting, Maintenance Guide (this document)
> SendMe™ Guide
> Fiery Manuals Suite
> Installation Guides – for consumables and optional accessories (printed)
> Online Help – accessible from control panels, printer drivers and utility software
P
URPOSE OF THIS GUIDE
NOTE
This guide is written to cover the complete C9850 series of products and as
such may contain information about features that your product does not have
installed.
The purpose of this guide is to provide you with sufficient information to enable you to carry
out basic troubleshooting and maintenance on your product. For example, you will be
guided through:
> clearing paper jams, which, although occurring infrequently, must nevertheless be
detected and cleared as quickly as possible
> replacing consumables such as toner cartridges and image drums when required
> calibrating the system for continued high quality results
About this guide > 7
Page 8
I
NTRODUCTION
T
ROUBLESHOOTING
Although your system has been carefully designed with reliable, problem-free operation in
mind, problems nevertheless do happen. For example, a paper jam can occur during a large
printing job and clearing the jam as quickly as possible is of utmost importance. This guide,
in conjunction with the messages and images on the printer control panel and easy access
to the different areas of the paper path in the printer unit will help you to locate and clear
a paper jam quickly and efficiently. Likewise, this guide provides guidance on clearing
paper jams in the scanner unit. Also, advice is provided on how to avoid paper jams and
how to troubleshoot other possible problems to help to minimise system downtime.
M
AINTENANCE
With continued print quality in mind, you will find in this guide information on routine
maintenance of printer unit and scanner unit components, replacing consumables such as
toner cartridges and image drums and general advice on how to deal with unsatisfactory
printing or copying.
C
ALIBRATION
Continuing the theme of print quality, advice is provided on how and when to calibrate the
system for optimal print performance.
Introduction > 8
Page 9
T
ROUBLESHOOTING
G
ENERAL
If the printer unit display panel does not display anything or is still in standby mode 10
minutes after switching on, follow the printer unit shutdown sequence to switch it off. Check
all cable connections before restarting the printer unit. If the problem persists, contact your
dealer.
P
RINTER
For specific printer information messages and error codes, refer to “Appendix A – Printer
information and error messages” on page 49.
N
ETWORK
The majority of networking troubleshooting is dealt with in the Fiery Configuration Guide.
For specific troubleshooting on e-mail and LDAP server problems, refer to “Appendix B –
Troubleshooting (network)” on page 60.
P
APER JAMS
This section provides information to help you deal with problems that may arise when using
the MFP. The following paragraphs describe actions to take in the event of a paper jam and
how to deal with unsatisfactory print results. Display panel messages about paper jams and
relevant actions are given in this section while a list of other typical messages and
suggested responses is given in the “Appendix A – Printer information and error messages”
on page 49.
-
PRINTER UNIT
For paper jams within the ADF, refer to “Troubleshooting - scanner unit” on page 34.
P
APER JAMS
If a paper jam occurs, a message appears on the display panel in the printer unit Control
Panel. You can press the Help button to display guidance on how to clear the jam.
For full details of clearing jams, refer to the following paragraphs, which correspond to the
paper jam messages.
Open cover, paper jam, tttttt side cover
Tray 1, or any one of Tray 2 to Tray 4, can appear in place of the tttttt characters in the
display panel message. In this example Tray 1 is used, the procedure being similar for all
other trays.
1. Squeeze the catch (1) on Tray 1 side cover and open the cover.
–
PRINTER UNIT
1
Troubleshooting - printer unit > 9
Page 10
2. Holding it by the tab (2), turn the paper guide outward.
2
3. Carefully remove the jammed paper.
4. Put the paper guide back into position and close Tray 1 side cover.
Open cover, paper jam, side cover
1. If the MP Tray is open, close it so that the side cover (1) is visible.
1
Troubleshooting - printer unit > 10
Page 11
2. Pull the release lever (2) and pull open the side cover.
2
3. Carefully remove the jammed paper.
4. Close the side cover.
Troubleshooting - printer unit > 11
Page 12
Open cover, paper jam, top cover
1. Raise the scanner unit, squeeze the printer unit top cover handle (1) and open the
top cover.
1
WARNING!
Be careful not to touch the fuser unit which is hot after printing.
2. Squeeze the basket handle (2) and raise the drum basket.
3. Carefully remove any paper on the belt.
Troubleshooting - printer unit > 12
Page 13
4. If paper is jammed in the fuser unit, push the lock lever (3) in the direction shown to
release the unit.
WARNING!
Be careful not to touch the fuser unit which may be hot after
printing. If the fuser unit is hot, wait until it cools before
attempting to remove any jammed paper.
Holding the fuser unit (4) by the handle, lift it out of the printer unit and place it on
a flat surface.
4
3
5. Pull up the jam release levers (5) and remove the jammed paper.
5
Troubleshooting - printer unit > 13
Page 14
6. Carefully replace the fuser unit into the printer unit and turn the lock lever (6) in the
direction shown to lock the fuser unit.
6
7. If paper is jammed near the paper exit, open the face-up stacker (7).
7
8. Open the side cover (paper exit) (8) and remove the jammed paper.
8
Troubleshooting - printer unit > 14
Page 15
9. Close the side cover (paper exit) and then the face-up stacker.
10. Return the image drum basket (9) into position and check it is locked.
9
11. Close the printer unit top cover and ensure it is latched, then lower the scanner unit.
Troubleshooting - printer unit > 15
Page 16
P
APER JAMS
–
DUPLEX UNIT
Check duplex unit, paper jam
1. If a Finisher unit is attached to your printer unit, operate the lever (1) of the Inverter
unit to separate the Inverter from the printer.
1
2. Operate the duplex cover release button (2) and open the cover.
2
3. Carefully remove any jammed paper then close the cover.
Troubleshooting - printer unit > 16
Page 17
4. Operate the levers (3) and pull out the duplex unit.
3
3
5. Holding the front top cover by the grip (4), push it gently inwards and raise it.
6. Remove any jammed paper.
4
Troubleshooting - printer unit > 17
Page 18
7. In similar manner, check for and clear any paper jammed under the rear top cover.
8. Replace the two top covers.
9. Push the duplex unit back into position.
Troubleshooting - printer unit > 18
Page 19
10. If you detached a Finisher unit to gain access to the duplex unit, replace the Finisher
unit.
P
APER JAMS
– F
INISHER (OPTIONAL ACCESSORY
)
Check Finisher, paper jam/paper remains
Use the Help button on the printer unit control panel to check the number displayed. You
will need this to be able to clear the paper jam. The following paragraphs explain what to
do for each of the indicated numeric codes.
591, 592, 593, 599/ 643, 645 (paper jam around Finisher)
1. Remove any paper at the Finisher paper exit.
2. Operate the Finisher lever (1) and move the Finisher away from the Inverter.
1
Troubleshooting - printer unit > 19
Page 20
3. Open the Finisher top cover.
4. Carefully remove any jammed paper.
5. Close the Finisher top cover.
6. Move the Finisher back into position and connect it to the Inverter.
Troubleshooting - printer unit > 20
Page 21
594, 597, 598/ 644, 646 (paper jam in Finisher)
1. Operate the Finisher lever (1) and move the Finisher away from the Inverter.
1
2. Open the Finisher front cover (2).
2
3. Continue to turn the lower knob (3) clockwise until any jammed paper is completely
ejected.
3
4. Remove the ejected paper.
Troubleshooting - printer unit > 21
Page 22
5. Close the Finisher front cover.
6. Open the Finisher right side cover.
7. Carefully remove any jammed paper.
8. Close the Finisher right side cover.
Troubleshooting - printer unit > 22
Page 23
9. Move the Finisher back into position and connect it to the Inverter.
590 (paper jam in Finisher/Punch unit)
1. Operate the Finisher lever (1) and move the Finisher away from the Inverter.
1
2. Move the tab (2) on the right side of the Finisher to align it with the mark (3).
3
2
3. Open the Finisher top cover.
Troubleshooting - printer unit > 23
Page 24
4. Carefully remove any jammed paper.
5. Close the Finisher top cover.
6. Move the Finisher back into position and connect it to the Inverter.
Troubleshooting - printer unit > 24
Page 25
Check Inverter, paper jam
1. Operate the Finisher lever (1) and move the Finisher away from the Inverter.
1
2. Squeeze the recessed handle (2) and open the left side cover of the Inverter.
2
3. Carefully remove any jammed paper.
4. Close the Inverter left side cover.
Troubleshooting - printer unit > 25
Page 26
5. Move the Finisher back into position and connect it to the Inverter.
6. Operate the Inverter lever (3) and separate the Inverter from the printer.
3
7. Open the right side door (4) of the Inverter.
8. Remove any jammed paper.
4
Troubleshooting - printer unit > 26
Page 27
9. Close the right side door.
10. Move the Finisher and Inverter back into position and connect to the printer unit.
Troubleshooting - printer unit > 27
Page 28
A
VOIDING PRINTER UNIT PAPER JAMS
There are a number of factors which may cause paper jams, the following highlights these
and suggests ways of avoiding them. Ensure:
> your printer is level.
> you use appropriate print media, refer to the Quick User’s Guide for a list of
recommended media.
> your print media is stored in the appropriate temperature and humidity conditions.
Details will be given on the print media packaging.
> your print media is free from creases, tears and curls.
> your print media is aligned correctly;
> remove from printer, jog into alignment and reload them if necessary
> adjust the paper stop and paper guides if necessary
> set the correct media weight and type in the printer menu settings if necessary
> your printer unit feed rollers are free from dirt. Wipe the roller with a cloth
moistened with water if necessary, refer to “Cleaning the paper feed rollers” on
page 38.
> your printer unit feed rollers are free from wear. Replace the feed rollers if
necessary.
Troubleshooting - printer unit > 28
Page 29
S
TAPLE JAMS
Check Finisher, Staple Jam
When the printer unit display indicates a staple jam has occurred, clear the jam as follows:
1. Open the Finisher front cover.
– F
INISHER (OPTIONAL ACCESSORY
)
2. Turn the knob in the direction indicated until the
3. Remove any paper that awaits stapling in the paper ejection area.
coloured indicator appears.
4. Pull out the staple unit.
Troubleshooting - printer unit > 29
Page 30
5. Turn the knob in the direction indicated to move the stapler to the front.
6. Grip both sides of the staple cartridge, pull it up and remove it.
7. Raise the staple cartridge gate.
8. Remove all staples that are emerging from the staple case.
Troubleshooting - printer unit > 30
Page 31
9. Return the staple cartridge gate to its original position.
10. Replace the staple cartridge.
11. Ensure that the staple cartridge is securely installed back into the staple unit then
push the staple unit fully home.
12. Close the Finisher front cover, being careful not to trap your fingers.
Troubleshooting - printer unit > 31
Page 32
D
EALING WITH UNSATISFACTORY PRINTING
SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE
Vertical white lines can
be seen on the printed
page.
Printed images are
fading vertically.
The LED head is dirty. Wipe the LED head with a
The toner is low. Open the top cover and tap
Foreign materials may be
present in the image drum.
Light-shielding film of the
image drum cartridge is dirty.
The LED head is dirty. Wipe the LED head with a
The toner is low. Open the top cover and tap
The paper is not suitable for
the printer unit.
LED lens cleaner or with a
soft cloth.
the cartridge a few times to
evenly distribute any
remaining toner. If
symptoms persist, replace
the toner cartridge.
Replace the image drum
cartridge.
Wipe the film with a LED lens
cleaner or with a soft cloth.
LED lens cleaner or with a
soft cloth.
the cartridge a few times to
evenly distribute any
remaining toner. If
symptoms persist, replace
the toner cartridge.
Use recommended paper.
Printing is light. The toner cartridge is not
properly seated.
The toner is low. Open the top cover and tap
The paper is moist. Use paper stored in proper
The paper is not suitable for
the printer unit.
Thickness and type of paper
are inappropriate.
Recycled paper is being used. Set one value thicker for
Partially faded images.
White spots and lines
appear in solid
printing.
Paper is moist or dry. Use paper stored in proper
Reinstall the toner cartridge.
the cartridge a few times to
evenly distribute any
remaining toner. If
symptoms persist, replace
the toner cartridge.
temperature and humidity
conditions.
Use recommended paper.
Set a proper value for Media
Weight and Media Type in
the menu setup, or set one
value thicker for Media
Weight.
Media Weight in the menu
setup.
temperature and humidity
conditions.
Troubleshooting - printer unit > 32
Page 33
SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE
Vertical lines appear. The image drum cartridge is
damaged.
The toner is low. Open the top cover and tap
Horizontal Lines and
spots appear
periodically.
White area of paper is
lightly stained.
When the interval is about
94mm (4in), the image drum
(the green tube) is damaged
or dirty.
When the interval is about
42mm (1.5in), there may be
foreign particles in the image
drum cartridge.
When the interval is about
87mm (3.5in), the fuser unit
is damaged.
The image drum cartridge
has been exposed to light.
Paper contains static. Use paper stored in proper
Replace the image drum
cartridge.
the cartridge a few times to
evenly distribute any
remaining toner. If
symptoms persist, replace
the toner cartridge.
Wipe it lightly with a soft
cloth. Replace the image
drum cartridge when it is
damaged.
Open/close the top cover,
and print again.
Replace the fuser unit.
Replace the image drum
cartridge if the problem is
not resolved.
temperature and humidity
conditions.
Periphery of the letters
is smudged.
Toner co m e s o f f w h e n
it is rubbed.
Glossiness is not
uniform.
Too thick paper is used. Use thinner paper.
The toner is low. Open the top cover and tap
the cartridge a few times to
evenly distribute any
remaining toner. If
symptoms persist, replace
the toner cartridge.
The LED head is dirty. Wipe the head with LED lens
cleaner or with a soft cloth.
The thickness and type of the
paper are incorrectly set.
Recycled paper is used. Set one value thicker for
The thickness and type of the
paper are incorrectly set.
Set the correct value of
Media Type and Media
Weight in the menu setup
or set one value thicker for
Media Weight.
Media Weight in the menu
setup.
Set the correct value of
Media Type and Media
Weight in the menu setup
or set one value lighter for
Media Weight.
Troubleshooting - printer unit > 33
Page 34
T
ROUBLESHOOTING
G
ENERAL
This section provides information to help you deal with problems that may arise when using
the MFP. The following paragraphs describe actions to take in the event of a paper jam in
the ADF and how to deal with unsatisfactory copy results.
F
AX
For specific troubleshooting on fax problems, refer to “Appendix C – Fax problem checklist”
on page 61.
S
ENDME
For specific troubleshooting on SendMe problems, refer to “Appendix D – SendMe
information and error messages” on page 63.
P
APER JAMS
To clear a paper jam in the ADF:
– ADF
-
SCANNER UNIT
2
1
3
1. Press down the ADF Release button (1).
2. Gently open the ADF front cover (2).
3. Carefully pull the paper out of the ADF.
4. If there is paper jammed at the ADF exit area, open the ADF document cover,
operate the coloured release lever situated on the underside of the cover at (3) and
carefully pull out the jammed paper. Close the document cover.
5. Close the ADF front cover.
6. Ensure that all jammed paper has been totally removed before proceeding.
NOTE
In the event of an ADF paper jam, as with an ADF cover open error, flatbed
cover open error or hard disk full error, the current scan/copy job will be
cancelled.
D
EALING WITH UNSATISFACTORY COPYING RESULTS
As well as the suggestions provided in “Dealing with unsatisfactory printing” on page 32,
ensure that the scanner unit glass is clean at all times. Refer to “Cleaning the document
glass” on page 45.
Troubleshooting - scanner unit > 34
Page 35
C
ONSUMABLES AND MAINTENANCE
This section explains how to replace consumable and maintenance items when due. As a
guide, the life expectancy of these items is:
> Toner — 15,000 A4 pages at 5% coverage.
The printer unit is shipped with sufficient toner for 7,500 A4 pages in the print
cartridges of which 1 – 2,000 A4 pages of toner are used to charge the image drum.
> Image drum — 30,000 A4 pages average life
> Transfer belt — Approximately 100,000 A4 pages
> Fuser — Approximately 100,000 A4 pages
> Waste toner container — 30,000 A4 pages average life
C
HECKING CONSUMABLE/MAINTENANCE ITEM USAGE
At any time, you can check how much of each consumable/maintenance item is left by
using the appropriate menus. For example, enter the menu system and follow the path:
Configuration > Supplies Life > Cyan Toner
The percentage of Cyan Toner remaining is displayed on the display panel and the printer
unit then returns to the ready to print status.
R
EPLACEMENT INDICATIONS
–
PRINTER UNIT
The display panel provides messages to the effect that consumables/maintenance items
are running low or nearing end of life followed some time later by a message that
replacement is required. You should replace the item as soon as possible after this message
is displayed to avoid the possibility of print quality being compromised.
The paper feed rollers and the multi-purpose (MP) tray feed rollers do not have any
replacement warning messages. Recommended replacement: after approximately 120,000
sheets.
Consumables and maintenance – printer unit > 35
Page 36
C
ONSUMABLE ITEM ORDER INFORMATION
ITEM LIFE ORDER
Toner, Black 15,000 A4 pages @ 5% 42918916
Toner, Cyan 15,000 A4 pages @ 5% 42918915
Toner, Magenta 15,000 A4 pages @ 5% 42918914
Toner, Yellow 15,000 A4 pages @ 5% 42918913
Image drum, Black 30,000 A4 pages avg 42918108
Image drum, Cyan 30,000 A4 pages avg 42918107
Image drum, Magenta 30,000 A4 pages avg 42918106
Image drum, Yellow 30,000 A4 pages avg 42918105
Staples 3 x 3000 staples 42937603
M
AINTENANCE ITEM ORDER DETAILS
ITEM LIFE ORDER
Fuser unit 100,000 A4 pages 42931703
NUMBER
NUMBER
Belt unit 100,000 A4 pages 42931603
Waste toner container 30,000 A4 pages avg 42869403
Hopping roller set (Tray) 120,000 A4 pages 42931803
Hopping roller set (MPT) 120,000 A4 pages 42939703
R
EPLACING CONSUMABLES/MAINTENANCE ITEMS
Each consumable or maintenance item comes complete with its own installation details
which give full instructions on replacement. You are advised to follow these instructions
carefully.
CAUTION!
Only use genuine Oki Printing Solutions original consumables to
ensure the best quality and performance from your hardware. NonOki Original products may damage your printer unit’s performance
and invalidate your warranty. Specifications subject to change
without notice. All trademarks acknowledged.
Consumables and maintenance – printer unit > 36
Page 37
C
LEANING THE
You are advised to clean the LED heads:
> any time you replace a toner cartridge
> if printing is showing signs of faded images, white stripes or blurred letters
You can use a LED lens cleaner or dry, soft cloth for cleaning the LED heads.
1. Raise the scanner unit then open the top cover of the printer unit.
LED
HEADS
a
2. With a LED lens cleaner or soft cloth, gently wipe each of the four heads (1). Move
the cleaner as shown, using a clean section of the cleaner with each pass. Be careful
not to damage the guards (2).
Consumables and maintenance – printer unit > 37
Page 38
3. Close the printer unit top cover then lower the scanner unit.
C
LEANING THE PAPER FEED ROLLERS
Clean the paper feed rollers if paper jams frequently occur.
1. Remove items like a wrist watch or bracelet then use the Shutdown/Restart
button followed by the On/Off switch to turn the printer unit off.
Consumables and maintenance – printer unit > 38
Page 39
2. Open Tray 1 side cover and pull out the paper guide plate (1).
1
3. Remove Tray 1 completely from the printer unit.
4. Gaining access through the gap left by Tray 1, wipe the 3 paper feed rollers (2) with
a soft cloth lightly moistened with water.
2
Consumables and maintenance – printer unit > 39
Page 40
5. Replace Tray 1.
6. Return the paper guide plate to its original position and close Tray 1 side cover.
7. Turn on the printer unit.
Consumables and maintenance – printer unit > 40
Page 41
C
LEANING THE PRINTER UNIT CASING
1. Turn the printer unit off by using the Shutdown/Restart button followed by the
On/Off switch.
2. Wipe the printer unit surface with a soft cloth moistened sparingly with water or
neutral detergent.
3. Use a soft dry cloth to dry the printer unit surface.
4. Turn on the printer unit.
Consumables and maintenance – printer unit > 41
Page 42
E
MPTYING THE PUNCH CHIP BOX
(Punch unit optional accessory)
When the display panel indicates that the punch chip box is full, empty the box as follows:
1. Operate the Finisher lever and move the Finisher away from the printer unit.
2. Pull out the punch chip box, being careful to keep it level so as not to spill any chips.
3. Discard the chips in an appropriate place.
4. Replace the punch chip box carefully into the Finisher.
Consumables and maintenance – printer unit > 42
Page 43
5. Check that the punch chip box has been replaced correctly then move the Finisher
back into position, being careful not to trap your fingers.
Consumables and maintenance – printer unit > 43
Page 44
M
AINTENANCE
C
LEANING THE
From time to time the pad assembly and feed rollers may become contaminated with ink,
toner particles or paper dust. In this case the scan module may not feed documents
smoothly. If this occurs, follow the cleaning procedure below.
1. Moisten a cotton swab with isopropyl alcohol (95%).
2. Press down the ADF release button (1) and open the ADF front cover (2).
–
ADF
SCANNER UNIT
3
2
1
3. Wipe the feed rollers (3) by moving the swab from side to side.
4. Rotate the rollers forward with your finger and repeat Step 3 until the rollers are
clean. Be careful not to snag or damage the springs near the pad (4).
5. Wipe the pad (4) from top to bottom, being careful not to hook the springs.
6. Close the ADF front cover (2).
Your machine is now ready to use.
C
LEANING THE TOUCH SCREEN DISPLAY
4
CAUTION!
Be careful not to stress or damage the touch screen display.
To clean the display surface, use a soft cloth, either dry or moistened with neutral detergent
or ethanol. Do not use any organic solvents, acid or alkali solutions.
Maintenance – scanner unit > 44
Page 45
C
LEANING THE DOCUMENT GLASS
The document glass needs to be cleaned occasionally to ensure optimum image quality and
performance. Clean the glass as follows.
1. Open the document cover (1).
1
3
2
2. Moisten a soft, clean cloth with isopropyl alcohol (95%).
3. Gently wipe the document glass (2) and the white sheet (3) on the lower side of the
document cover to remove dust or any toner particles.
4. Close the document cover (1).
Your machine is now ready for use.
R
EPLACING THE SNAP-IN PAD MODULE
After scanning approximately 100,000 pages through the ADF, the pad may become worn
and you may experience problems with document feeding. In this case, you are
recommended to replace the pad module.
Replace the pad module as follows.
R
EMOVING THE SNAP-IN PAD MODULE
1. Press down the ADF release button (1) and open the ADF front cover (2).
2
1
Maintenance – scanner unit > 45
Page 46
2. Press both arms of the ADF snap-in pad module inward with your fingers and pull
out the ADF snap-in pad module.
I
NSERTING A NEW SNAP-IN PAD MODULE
1. Remove the new snap-in pad module from its box.
2. Press both arms of the snap-in pad module (2) inward using two fingers.
3. Push the snap-in pad module into the hole until it snaps into place.
Maintenance – scanner unit > 46
Page 47
C
ALIBRATING THE
Calibrating the MFP using the KODAK Grey Scale Strip optimises performance. It is
advisable to calibrate your MFP:
> after changing a toner cartridge or image drum
> before embarking on any job where print quality is very important
> after a spot check comparison between original material and the printed copy
indicates that a better match is required
To calibrate the MFP:
Use the and MENU buttons on the control panel to scroll through the menus.
MFP
1. Select the
2. Select
3. Select
Alternatively you can choose to calibrate the printer via this menu. For example,
selecting
4. Select
CALIBRATION menu and press ENTER.
CALIBRATE and press ENTER.
COPIER SCREEN and press ENTER.
6 X 6 DOT SCREEN calibrates the MFP for use as a printer on this setting.
YES and press ENTER to print the ColorCal Measurement Page.
5. Select
6. Position the KODAK Grey Scale Strip over the arrows at the top of the ColorCal
Measurement Page.
YES on the MEASURE PAGE menu and press ENTER.
Calibrating the MFP > 47
Page 48
7. Place the ColorCal Measurement Page and KODAK Grey Scale Strip face down on the
scanner glass.
8. Select
CALIBRATION
9. Select
10. Select
YES and press ENTER to begin scanning. Once the scan is complete, the APPLY
menu is displayed on the control panel.
YES and press ENTER.
YES and press ENTER to store the new settings.
11. Store the KODAK Grey Scale Strip in a safe place so that it can be used for future
calibrations.
Calibrating the MFP > 48
Page 49
A
PPENDIX
A – P
RINTER INFORMATION AND ERROR MESSAGES
Printer information and error messages with suggested checks are provided below.
NOTE
<%colour%> = Y, M, C or K.
MESSAGE MEANING ACTION
126:Condensing Error Condensation occurs in the
printer.
Download Error Restart the printer.
Communication Error Contact your dealer.
EEPROM Reset EEPROM is resetting. Wait for a while.
Initializing The printer is initializing. Wait for a while.
NON OEM %COLOUR%
TONER DETECTED
PS Memory Overflow Lack of a memory space
PU Flash Error Communication error. Restart the printer.
RAM Checknnn %RAM checking is in
Restarting The printer is restarting. Wait for a while.
USB I/F Error USB Interface error. Press the ONLINE button to
Check Image Drum
%colour%
A genuine %colour% toner
cartridge is not installed.
while printing with a PS
driver.
process.
%colour% image drum
cartridge is not installed
correctly.
Turn off the power and wait
for a while.
Install a genuine %colour%
toner cartridge.
Simplify the print data or
increase memory space.
If the code still appears,
contact your dealer.
Wait for a while.
clear the error.
Re-install %colour% image
drum cartridge.
%colour% Toner Not
Installed
Non Genuine %colour%
Toner
%colour% Toner Empty %colour% toner cartridge
%colour% Toner Low The printer will run out of
%colour% Toner Sensor
Error
%colour% Image Drum
Near Life
%colour% Image Drum
Life
%colour% toner cartridge
is not installed or an
unrecognized %colour%
toner cartridge is installed.
An unrecognized %colour%
toner cartridge is installed.
empty or a genuine
%colour% toner cartridge
is not installed.
%colour% toner soon.
The life of the image drum
is about to end.
It is time to change the
%colour% image drum.
Install a genuine %colour%
toner cartridge.
Install a genuine %colour%
toner cartridge.
Install a genuine %colour%
toner cartridge.
Prepare a new %colour%
toner cartridge but
unnecessary to change.
Remove the %colour%
toner cartridge and reinstall it.
Prepare a new %colour%
image drum cartridge but
unnecessary to change.
Change to a new %colour%
image drum cartridge.
Appendix A – Printer information and error messages > 49
Page 50
MESSAGE MEANING ACTION
Install New Image Drum
Image Drum Life
%colour%
Image Drum Life
%color%
Ready To Print The printer is ready to
Inverter is Removed Inverter is not connected. Connect the inverter.
Install Inverter Investor is not connected. Connect the inverter.
Check Inverter
Paper Jam
Check Inverter
Paper Remain
Print Error Log An error log is printing. Wait for a while.
Offline The printer is off-line. Data
Open Cover
Paper Jam
COVER
It is time to change the
%colour% image drum.
It is time to change the
%colour% image drum.
operate.
A paper jam occurs around
the inverter.
Paper remains around the
inverter.
reception is not available.
Paper remains around the
displayed cover.
Change to a new %colour%
image drum cartridge.
Change to a new %colour%
image drum cartridge.
Move the inverter away
from the printer and
remove paper jam.
Move the inverter away
from the printer and
remove remaining paper.
Press the ONLINE button
for data reception to show
“READY TO PRINT” on the
panel.
Open the cover and remove
remaining paper.
Open Cover
Paper Remain
COVER
Open Cover
Paper Jam
Top Cover
Close Cover
COVER
Paper Jam Press the HELP button and
Color Adjusting Colour adjustment is in
Invalid ID. Job Rejected Data from unauthorised
Copy kkk/lll “k” copies of “l” copies are
Rebooting <n> The printer is restarting. Wait for a while.
Service Call nnn:Fatal Error
PC:nnnnnnnn
LR:nnnnnnnn
FR:nnnnnnnn
Paper jam occurs around
the displayed cover.
Paper jam occurs in the
printer.
process.
users is deleted.
being printed.
Open the cover and remove
paper jam.
Open the top cover and
remove paper jam.
Close the displayed cover.
follow the instructions to
remove paper jam.
Wait for a while.
Contact your system
administrator to obtain a
print control ID.
Wait for a while.
Contact your dealer and let
them know the error
number (nnn).
Wait a Moment Wait for a while.
Appendix A – Printer information and error messages > 50
Page 51
MESSAGE MEANING ACTION
Turn off power
or
press RESTART button
Shutting down The printer is in the
shutdown process.
Statistics Log Buffer is Full Not enough memory space
Statistics Log Buffer is Not
Available
Paper Multi Feed
TRAY
Job Offset Home Error The offset function is
Power Save The printer is in ENERGY
Processing The printer is in data
available on the internal
hard disk for saving the
statistic logs.
Overlapped paper fed. Press the HELP button and
unavailable but printing is
available.
SAVING MODE.
processing.
Restart the printer by
either turning off the power
or pressing the SHUTDOWN
/RESTART button.
Wait for a while.
Increase memory space on
the hard disk by deleting
unnecessary files. Press the
ONLINE button to clear the
error. If the problem
remains, contact your
dealer.
Contact your dealer.
follow the instructions.
If the problem remains,
contact your dealer.
The ENERGY SAVING MODE
will be cancelled if printing
starts.
Wait for a while.
Open Stacker
Face Up St acker
Checking Sectors A hard disk check is being
Download Error Restart the printer.
Incompatible Toner
%colour%
Collate Copy iii/jjj A collated print job is in
Collate Fail:Too Many Pages Not enough memory space
Adjusting Temp The fuser temperature is
Fuser Unit Near Life Life of the fuser unit is
Check Fuser Unit The fuser unit is installed
Paper cannot be fed due to
the closed face-up stacker.
performed.
Either a toner cartridge
from another company is
installed or a non-genuine
toner cartridge has been
installed.
process. “I” copies of “j”
are being printed.
available on the internal
hard disk for collated
printing job.
adjusting.
about to end.
incorrectly.
Open the face-up stacker.
Wait for a while.
Install a genuine %colour%
toner cartridge.
–
Increase memory space on
the hard disk by deleting
unnecessary files or reduce
the number of specified
pages.
Wait for a while.
Prepare a new fuser unit
but unnecessary to change.
Reinstall the fuser
correctly.
Change Fuser Unit Install a new fuser unit.
Fuser Unit Life Install a new fuser unit.
Appendix A – Printer information and error messages > 51
Page 52
MESSAGE MEANING ACTION
Data Present The printer has received
data and is processing.
Check Data An error occurred during
Check Data
Program Data Write Error
Check Data Program Data
Receive Error <nnn>”
Cancelling Job Data is deleting. Wait for a while.
Data Arrive Data is receiving. Wait for a while.
Print Demo Page A DEMO page is in printing. Wait for a while.
Power Off and Wait for a
while
126:Condensing Error
Check Toner Cartridge
Improper Lock Lever
Position %colour%
Install Toner %colour% Either the %colour% toner
Reset Drum Basket Open the top cover and
reception of program data.
An error occurred when
writing data.
An error occurred during
data reception.
Condensation occurs in the
printer.
%colour% toner cartridge
is unlocked.
cartridge has run out or a
genuine %colour% toner
cartridge is not installed.
Wait for a while.
Check data.
Check data.
Check data.
Turn off the power and wait
for a while.
Locate the toner cartridge
lock lever correctly.
Install a genuine %colour%
toner cartridge.
reinstall the drum basket.
Reset Drum Basket
Waste Toner Transfer Error
TRAY n Overfilled Too much paper in tray n. Remove some paper from
Change Paper in TRAY n
MEDIA_SIZE
MEDIA_TYPE
Please see HELP for details
TRAY n Lift Up Error Paper cannot be fed from
Printing (TRAY n) Paper printing from tray n
TRAY n Empty Place paper into tray n.
TRAY n Near End Refill the specified paper in
Reset Tray TRAY Feeding paper from
Install Tray TRAY Displayed tray is installed
Network Error Restart the printer.
Paper loaded into tray is
different from the specified
one.
tray n.
in process.
displayed tray is not
available.
incorrectly.
Open the top cover and
reinstall the drum basket.
tray n.
Load the correct paper into
the specified tray. Press the
ONLINE button.
Place paper into tray n
correctly.
–
tray n.
Reinstall tray.
Reinstall tray.
Print Network Config Wait for a while.
Network Initializing Wait for a while.
Network Configuration
Writing
Appendix A – Printer information and error messages > 52
Wait for a while.
Page 53
MESSAGE MEANING ACTION
Density Adjusting Correction of density in
process.
Waste Toner Transfer Error Open the top cover and
Waste Toner Near Full The life of the waste toner
box is about to end.
Check Waste Toner Box The waste toner box is
Waste Toner Full Install new waste toner
Centro I/F Error A parallel I/F error occurs. Press the ONLINE button.
Staple Jam Staple(s) jammed in a
Check Punch Chip Box Either the punch chip box is
File Accessing The printer is accessing a
File System Operation
failed <nnn>
File System is Full Space on the hard disk
installed incorrectly.
stapler unit of the finisher.
full or not installed.
file on the hard disk.
An error occurs while the
printer is accessing a file on
the internal hard disk.
runs out.
Wait for a while.
reinstall the drum basket.
Prepare new waste toner
box but unnecessary to
change.
Reinstall the waste toner
box.
box.
Remove the staple(s).
Clear out box or reinstall it.
Wait for a while.
Normal printing is
available. Contact your
dealer if the error remains.
Normal printing is
available.
File System is Write
Protected
Checking File System Wait for a while.
Print File List Wait for a while.
Install Finisher The finisher is apart from
Check Finisher
Staple Jam
Check Finisher
Paper Jam
Check Finisher
Paper Remain
Print Font Printing the font list is in
Press ONLINE Button for
Restoration
Condensing Error Condensation occurs in the
Invalid attempt to write to
the hard disk.
the inverter.
Staple(s) jammed in the
stapler unit of the finisher.
Paper jam occurs around
the finisher.
A sheet of paper remains
around the finisher.
process.
Press the ONLINE button
for recovery.
printer.
Normal printing is
available.
Connect the finisher to the
inverter.
Remove the staple(s).
Move the finisher away
from the inverter and
remove the paper jam.
Move the finisher away
from the inverter and
remove the remaining
papers.
Wait for a while.
Press the ONLINE button.
Turn off the power and wait
for a while.
Power Off/On Restart the printer.
Power Off/On
nnn:Error
Appendix A – Printer information and error messages > 53
Restart a printer to clear
the error.
Page 54
MESSAGE MEANING ACTION
Program Data Received OK Completion of program
data reception.
Program Data Written OK Completion of program
Program Data Receive Error
<nnn>
Program Data Receiving The printer is receiving the
Program Data Write Error
<nnn>
Program Data Writing Writing program data is in
Belt Unit Near Life Life of the belt unit is about
Check Belt Unit Belt unit is installed
Change Belt Unit Install a new belt unit.
Install New Belt Unit
Belt Unit Life
Belt Unit Life Install a new belt unit.
Error Postscript An error occurred while
data writing.
An error occurred during
reception of program data.
program data.
An error occurred during
writing program data.
process.
to end.
incorrectly.
printing using a PS driver.
Wait for a while.
Restart printer.
Check data.
Wait for a while.
Check data.
Wait for a while.
Prepare new belt unit but
unnecessary to change.
Re-install the belt unit.
Install a new belt unit.
Try re-sending the job. If
the problem remains,
contact your dealer.
No Staple Finisher unit is out of
staples.
Could Not Staple. No Staple Install staples. Press the
MPTray Lift Up Error Paper cannot be fed from
the multi-purpose tray.
Printing (MPTray) Paper is fed from the multi-
purpose tray and being
printed.
MPTray Empty Place paper into the multi-
MPTray Overfilled Too much paper in the
multi-purpose tray.
MPTray Near End Paper on a multi-purpose
tray is about to run out.
Change Paper in MPTray
MEDIA_SIZE MEDIA_TYPE
Press ONLINE Button
Please see HELP for details
Memory Overflow Lack of memory space. Press the ONLINE button.
Paper loaded onto a multipurpose tray is different
from the specified one.
Install staples.
ONLINE button to clear the
error.
Place paper into the multipurpose tray correctly.
–
purpose tray.
Reduce the amount of
paper.
Prepare specified paper.
Press the HELP button and
follow the instructions.
Simplify the print data or
increase memory space
(delete unnecessary files).
Print Configuration The printer is printing set-
up value.
Appendix A – Printer information and error messages > 54
Wait for a while.
Page 55
MESSAGE MEANING ACTION
Please see HELP for details Press the HELP button and
follow the instructions.
Invalid Data Press the ONLINE button.
Remove Excess Paper TRAY Reduce the amount of
Remove Excess Paper
MPTray
Could Not Staple/Punch.
Paper Too Thick
Could Not Duplex. Paper
Too Thick
Could Not Staple. Too Much
Paper
Paper Remain
TRAY
Paper Size Error
TRAY
Reset Paper
MPTray
Check Paper Different paper is loaded. Press the HELP button and
Paper is too thick to print
duplex.
Unable to staple due to too
many sheets of paper.
Paper remains around the
displayed cover.
Different size paper fed
from the displayed tray.
Paper is not fed from the
multi-purpose tray
properly.
paper loaded in the
displayed tray.
Reduce the amount of
paper loaded in the multipurpose tray.
Press the ONLINE button to
clear the error.
Press the ONLINE button to
clear the error.
Press the ONLINE button to
clear the error.
Open the displayed cover
and remove the remaining
paper.
Open and close the top
cover to clear the error.
Press the HELP button and
follow the instructions.
Reload paper.
follow the instructions.
Remove Paper
STACKER
Remove Paper
STACKER
Install Paper
TRAY
MEDIA_SIZE
Install Paper
MPTray
MEDIA_SIZE
Install Paper
MPTray
MEDIA_SIZE
Press ONLINE Button
Paper Thick Error
TRAY
Non Paper Sense Error A paper-thickness sensor
Manual feed printing from
the multi-purpose tray is in
process.
Different thickness of paper
is detected in the displayed
tray.
error occurred.
Remove printed paper left
on the displayed stacker.
Remove printed paper left
on the displayed stacker
(finisher).
Load paper into the
displayed tray.
Load paper into the multipurpose tray.
Load paper into the multipurpose tray and press the
ONLINE button to start
printing.
Press the HELP button and
follow the instructions.
If the error remains after
printing, change the MEDIA
WEIGHT in the MENU
settings to a selection other
than AUTOMATIC. If the
problem remains, contact
your dealer.
Appendix A – Printer information and error messages > 55
Page 56
MESSAGE MEANING ACTION
Paper Sense Error Paper other than a
specified thickness is
detected.
Media Weight Detecting The printer is checking for
thickness.
Press RESTART button Press the RESTART button
Improper Lock Lever
Position %color%
Improper Lock Lever
Position
CheckDuplex Unit
Paper Jam
Check Duplex Unit
Paper Remain
Install Duplex Unit The duplex unit is not
The %color% toner
cartridge is unlocked.
A toner cartridge is
unlocked.
A paper jam occurs around
the duplex unit.
Paper remains around the
duplex unit.
installed.
If the error remains after
printing, change the MEDIA
WEIGHT in the MENU
settings to a selection other
than AUTOMATIC. If the
problem remains, contact
your dealer.
Wait for a while.
to start the printer.
Locate the toner cartridge
lock lever correctly.
Locate the toner cartridge
lock lever correctly.
Open the duplex cover and
remove the paper jam.
Open the duplex cover and
remove the paper jam.
Install the duplex unit
correctly.
Appendix A – Printer information and error messages > 56
Page 57
Front view of printer Opening the top
cover
Side view (left) of
printer
Side view (right) of
printer
Indicates a cyan
toner cartridge
Indicates a cyan
image drum
Indicates the fuser
unit
Indicates a magenta
toner cartridge
Indicates a magenta
image drum
Indicates the fuser
unit
Indicates a yellow
toner cartridge
Indicates a yellow
image drum
Indicates a belt unitIndicates a paper
Indicates a black
toner cartridge
Indicates a black
image drum
route inside the
printer
Indicates the waste
toner box
Appendix A – Printer information and error messages > 57
Indicates the waste
toner box
Page 58
Indicates the duplex
unit
Paper remaining
around the duplex
unit
Paper remaining
around the duplex
unit
Paper remaining
around the duplex
unit
Open the side cover Paper remaining
around the side
cover
Paper remaining
around the top cover
Open tray 1 side
cover
Open the side cover
of ejection part
Paper remaining
around tray 1 side
cover
Paper remaining
around the top cover
Paper remaining
around the side
cover of ejection part
Open tray 2 side
cover
Paper remaining
around the top cover
Paper remaining
around tray 2 side
cover
Open tray 3 side
cover
Open tray 5 side
cover
Paper remaining
around tray 3 side
cover
Paper remaining
around tray 5 side
cover
Appendix A – Printer information and error messages > 58
Open tray 4 side
cover
Paper remaining
around tray 4 side
cover
Page 59
Indicates the staple
cartridge
Indicates the staple
cartridge
Indicates the punch
unit
Indicates the punch
unit
Indicates the finisher
unit
A paper jam has
occurred or paper
remaining in the
inverter area
A paper jam has
occurred in the
finisher area
Indicates the
inverter
A paper jam has
occurred or paper
remaining in the
inverter area
A paper jam has
occurred in the
finisher area
Indicates the finisher
unit
A paper jam has
occurred in the
inverter area
A paper jam has
occurred or paper
remaining in the
finisher area
Indicates the
magnified image of
the finisher
A paper jam has
occurred in the
inverter area
A paper jam has
occurred or paper
remaining in the
finisher area
A paper jam has
occurred or paper
remaining in the
finisher area
A paper jam has
occurred or paper
remaining in the
finisher area
Appendix A – Printer information and error messages > 59
Paper remaining in
the booklet stacker
area
Page 60
A
PPENDIX
B – T
ROUBLESHOOTING (NETWORK
)
Possible network problems with suggested checks are provided below. Further network
troubleshooting information is provided in the Fiery Configuration Guide.
C
ANNOT SEND E-MAIL
If you are unable to send e-mail, check that the following are configured correctly.
CATEGORY ITEM COMMENT
Printer
unit
Scanner
unit
C
ANNOT SEARCH ON
Admin Setup>
Network Setup>
Service Setup>
E-mail Setup
Administrator Setup Scan to E-Mail Must be
LDAP
SERVER
Enable E-mail
Services
Outgoing server Must be
Fiery E-mail
Address
Admin. E-mail
Address
Must be Yes.
specified.
Must be
specified.
Must be
specified.
Enable.
If you cannot connect to or search on LDAP server, check that the following are configured
correctly.
CATEGORY ITEM COMMENT
Scanner
unit
Administrator
Setup>
LDAP Settings
Server Name These are site-
Port Number
Search Root
Authentication
specific settings
and must be
specified correctly.
Contact the LDAP
server
administrator if
you need help.
In addition, if you select Secure Protocol as the Authentication Method to access the MS
Active Directory, check that the following are configured correctly.
CATEGORY ITEM COMMENT
Printer
unit
Scanner
unit
Admin Setup>
Network Setup>
TCP/IP Setup
Admin Setup>
Server Setup
Administrator
Setup>
LDAP Settings>
Authentication
Appendix B – Troubleshooting (network) > 60
DNS Setup Must be specified
correctly, to access
DNS server.
System Date Must be adjusted to
LDAP server’s date.
System Time Must be adjusted to
LDAP server’s time.
Time Zone Must be adjusted to
LDAP server’s time
zone.
Domain Domain must be
registered in DNS
server.
Page 61
A
PPENDIX
If a problem occurs, read through the list of problems and solutions before calling for
service.
The MFP will not dial a telephone number. Check the power cable and wall outlet. Make
sure that the telephone line is connected to the LINE socket on the back of the machine.
Check for a dial tone; disconnect telephone line from the MFP and connect to an external
handset. If there is no dial tone, there may be a problem with the telephone line. If there
is a dial tone, the MFP may be using the wrong dialling method (pulse or tone) for the
region. If alternating tones are heard instead of dialling pulses and the region uses pulse
dialling, change the call parameters (Refer to the Advanced User’s Guide). Reconnect the
telephone line to the LINE socket on the back of the machine.
The fax log shows a communications error. This indicates any of a number of problems:
> The MFP may be incompatible with the remote machine, or the remote machine may
not be able to perform the function requested of it such as confidential faxing.
> The remote machine may also be out of paper or experiencing a paper jam.
> Bad telephone line conditions can also cause communication errors. Try sending the
fax again and check to make sure that the correct telephone number is being dialled.
C – F
NOTE
The information codes are not displayed on-screen. Print a fax log to view the
delivery status or message codes associated with your document.
AX PROBLEM CHECKLIST
> If a prefix number must be dialled to get an outside line, or if the call is to an
international destination, a pause may need to be entered after the dial prefix or
international dialling code to tell the machine to wait for a dial tone. If there are
frequent problems communicating with a particular remote machine, try
programming the telephone number into a short cut button, and then change the
parameters for that key (Refer to the Advanced User’s Guide).
> Lastly, either the local or remote machine may require servicing. Try sending a fax to
another location to check the local MFP.
Faxing is possible but the image of the document printed by the remote machine
is very poor. If the faxed document has small type, complex illustrations, photos, or is
very light or very dark, try changing the fax quality and density settings (Refer to the
Advanced User’s Guide). Copy the document on the machine to determine how it will
transmit. The problem may be caused by telephone line interference. Try sending the
document again later.
Fax sent but received message was completely blank. Make sure that the document
is loaded correctly before faxing; with text face UP in the ADF or face DOWN on the glass.
Image of received fax is very poor. Try making a copy of a document on the local
machine to make sure it is working properly. If there is still a problem, contact the person
sending the fax and ask them to change their fax quality and density settings. Ask the
person to make a copy of the document on their machine to ensure that it is working
properly. Then ask them to send the fax again.
Dialling was tried with a short cut button but nothing happened. Make sure that the
short cut button being used is programmed correctly.
Documents received are light or have vertical streaks on them, and MFP is not out
of toner. Gently wipe the lens surface of the MFP's LED array, and then check to see if the
machine is working properly (See “Cleaning the LED heads” on page 37). If the MFP still
does not work properly, remove the image drum (See “Replacing consumables/
maintenance items” on page 36), tap the toner cartridge, and slowly swing it 20 to 30
degrees vertically several times. Be careful not to let the toner leak from the cartridge. If
Appendix C – Fax problem checklist > 61
Page 62
this does not work, the image drum unit may need to be replaced. Contact your supplier
to get a replacement.
MFP is set for delayed transmission but it did not send. Make sure that the MFP is set
to the correct time and date (Refer to the Advanced User’s Guide).
MFP is connected to a PBX but it is not possible to dial out. Be certain that the dial
prefix is entered before the telephone number for each number dialled or programmed into
the MFP (Refer to the Advanced User’s Guide).
Faxes received sometimes look distorted. If the document received is wider or longer
than the paper loaded in the paper tray, the machine automatically reduces the width or
length of the document so that it will fit on the paper. This type of problem could also be
communication related.
Appendix C – Fax problem checklist > 62
Page 63
A
PPENDIX
D – S
ENDME INFORMATION AND ERROR MESSAGES
The following messages and suggested actions refer to SendMe.
E
MAIL
E
MAIL SERVER RETURNS AN ERROR MESSAGE TO THE SENDME SOFTWARE
MESSAGE COMMENT
Email Could Not Be Sent|The attachment file exceeds the
maximum size limit. Please select another delivery method,
such as FTP, desktop share, or flash drive.
Email Could Not Be Sent|There was an error while sending
email.
Email Could Not Be Sent|There was an error while sending
email. Details: %details%
Reduce file size then
resend.
Contact your
administrator.
Appendix D – SendMe information and error messages > 63
Page 64
G
ENERAL
MESSAGE COMMENT
Invalid Email Address|Please type in a valid email address,
such as name@email.com. You can also type in multiple
recipients, separated by a semicolon, such as
name1@email1.com; name2@email2.com. Note that the
following format is also accepted: Persons Full Name
<name@email.com>.
Invalid Email Address|Please type in a valid email address in
“CC”, such as name@email.com, or remove the email
address(es) from “CC”.
Invalid File Name|”File” must be a valid Windows file name,
not containing any of the following characters: / * : " ? \ | <
>
Invalid Page Range|Please type in a valid page range, such
as 1-5.
Invalid Number Of Copies|Please type in a valid number of
copies.
Bates Stamp Integrity Error|This operation is not allowed,
because you have already burned the Bates stamp onto your
existing images. You can not scan, delete, insert, or edit
anymore, until you clear all your images using the Start Over
button.
Authentication Failed|Invalid user name or password! Enter a valid user
Exit Failed|Invalid password. Context:
Self explanatory.
name and password.
when trying to exit
SendMe application
Password Mismatch|There is a mismatch between the two
owner passwords.
Password Mismatch|There is a mismatch between the two
user passwords.
Invalid Owner Password|The owner password can not be
empty.
No Settings|There are no file format options for printing. The
best file format is chosen automatically for your printer.
Print|Document could not be printed. Ensure print options
Context:
when entering
encryption settings
Context:
when entering
encryption settings
Context:
when entering
encryption settings
Context:
when trying to set
the File Format after
selecting Print
workflow
selected are valid.
Appendix D – SendMe information and error messages > 64
Page 65
A
DMIN MENU
LDAP
AUTHENTICATION SETUP
MESSAGE COMMENT
Invalid password Re-enter details
using a valid
password.
Error|Unit name can not be empty. Please enter a unit
name.
Logon Error|Host name is not provided. If you are unsure,
please use the Configuration Wizard to set up your
connection.
Invalid host name. Enter a valid host
Invalid domain name. Enter a valid domain
Invalid User DN. Enter a valid user
LDAP
AUTHENTICATION TEST TAB
MESSAGE COMMENT
Logon Error|Please provide a user name and password for
authentication
Logon Success, No Information Available|Authentication
was successful, but user's private information could not be
retrieved.
C
HANGING ADMIN PASSWORD
Enter a valid unit
name.
Self explanatory.
name.
name.
DN.
Enter a valid user
name and password.
Self explanatory.
C
REATING
MESSAGE COMMENT
Password Mismatch|The two passwords you typed are not
the same. Please type the same password twice.
/
EDITING
/
DELETING LOCAL USERS
Re-enter passwords
correctly.
MESSAGE COMMENT
User %username% could not be created Contact your
User %username% could not be deleted
The password for user %username% could not be changed
Duplicate Login Names|Login name already exists! Original
login name will be kept.
Password strings do not match Contact your
administrator.
Self explanatory.
administrator.
Appendix D – SendMe information and error messages > 65
Page 66
S
YNCHRONIZATION TAB
MESSAGE COMMENT
Error connecting to Central Database Contact your
User is not selected
Application settings file can not be found
Error importing application settings
Users file can not be found
Error importing users
Nothing was selected for importing
L
EGAL STAMPING TAB
MESSAGE COMMENT
administrator.
Number of digits is invalid. Please type in a valid number
between 1 and 100.
C
ENTRALIZED SETTINGS TAB
MESSAGE COMMENT
If the file format is PDF and the color mode is not black and
white, the resolution must be at least 300 DPI.
NETC
ONNECT
MESSAGE COMMENT
There was an error reading the configuration. Please contact
the administrator of this unit.
No configured destinations found. Please contact the
administrator of this unit.
This destination has not been configured. Please contact the
administrator of this unit.
There was a error connecting to %s (%d).
There was an error in connecting to the FTP server. (%s)
You do not have write permissions for the document
destination %s.
Self explanatory.
Self explanatory.
Contact your
administrator.
You do not have write permissions for the metadata
destination %s.
The document destination does not exist. Please contact the
administrator of this unit.
The metadata destination does not exist. Please contact the
administrator of this unit.
The remote path for metadata does not exist on the FTP
server.
There was an error in creating the folder.
Appendix D – SendMe information and error messages > 66
Page 67
MESSAGE COMMENT
Document name can not be empty. Enter a valid
The document name can not contain any of the following
characters : '\\', '/', ':', '*', '?', '\', '<', '>', '|'.Please change
the document name and try again.
Please change the document name and try again.
document name.
Invalid value for %s. The maximum length for this field is
%d. This index field is on page %d.
There was an error in uploading the metadata file.
There was an error connecting to the server. (%s)
Invalid username or password reported by the server.
The remote path is invalid.
There was an error in uploading the document to the server.
(%s)
There was an error uploading the document to the server.
Contact your
administrator.
Appendix D – SendMe information and error messages > 67
Page 68
I
NDEX
C
calibration ............................. 47
cleaning
feed rollers
LED heads......................... 37
printer casing.................... 41
clearing
paper jams
staple jams ....................... 29
consumables
order details
replacing........................... 35
....................... 38
......................... 9
..................... 36
D
documentation list ..................7
E
error messages
sendme
............................. 63
F
fax problem checklist ............ 61
M
maintenance items
order details
replacing........................... 35
..................... 36
P
paper jams
ADF
................................... 34
avoiding ............................ 28
duplex............................... 16
finisher.............................. 19
inverter ............................. 25
side cover ...........................9
top cover .......................... 12
punch chip box
emptying
.......................... 42
S
scanner unit .......................... 34
T
troubleshooting ................. 9, 34
U
unsatisfactory printing .......... 29
Index > 68
Page 69
OKI
Oki Systems (UK) Limited
550 Dundee Road
Slough Trading Estate
Slough, SL1 4LE
Tel:44 (0) 1753 819819
Fax:44 (0) 1753 819899
http://www.oki.co.uk
Oki Systems Ireland Limited
The Square Industrial Complex
Tallaght, Dublin 24, Ireland
Tel:+353 1 4049590
Fax:+353 1 4049591
http://www.oki.ie
Technical Support:
Tel:+353 1 4049570
Fax:+353 1 4049555
E-mail: tech.support@oki.ie
OKI Systems (Ireland) Ltd.
(Northern Ireland)
40 Sydenham Park
Belfast, BT4 1PW
Tel:+44 (0)28 90 20 1110
http://www.oki.ie
Technical Support:
Tel: +44 (0)28 90 221919
E-mail: tech.support@oki.ie
CONTACT DETAILS
Oki Data Corporation
4-11-22 Shibaura, Minato-ku, Tokyo
108-8551, Japan
Tel:(81) 3 5445 6158
Fax:(81) 3 5445 6189
http://www.okidata.co.jp
Oki Data (Singapore) Pte. Ltd.
78 Shenton Way, #09-01,
Singapore 079120
Tel:(65) 221 3722
Fax:(65)421 1688
http://www.oki.com.sg
Oki Systems (Thailand) Ltd.
1168/81-82 Lumpini Tower,
27th Floor, Rama IV Road,
Bangkok 10120, Thailand
Tel: (66) 2679 9235
Fax: (66) 2679 9243
http://www.okisysthai.com
Oki Data(S) P Ltd. Malaysia Rep
Office
Suite 21.03, 21st Floor Menara IGB,
Mid Valley City
Lingkaran Syed Pura 59200,
Kuala Lumpur, Malaysia
Tel: (60) 3 2287 1177
Fax: (60) 3 2287 1166
Oki Systems (Hong Kong) Ltd.
Unit 607, 6/F, Island Place Tower,
510 Kings Road, North Point,
Hong Kong
Tel: (852) 3543 9200
Fax: (852) 3549 6040
The IPL Group
146 O’Riordan Street, Mascot,
NSW 2020, Australia
Tel: (61) 2 9667 7000
Fax: (61) 2 9667 7094
http://www.oki.com.au
Comworth Systems Ltd.
10 Constellation Drive Mairangi Bay,
PO Box 100-120, NSMC,
Auckland, New Zealand
Tel:(64) 9 477 0500
Fax:(64) 9 477 0549
http://www.comworth.co.nz
Oki contact details > 69
Page 70
Oki Europe Limited
Central House
Balfour Road
Hounslow TW3 1HY
United Kingdom
Tel: +44 (0) 208 219 2190
Fax: +44 (0) 208 219 2199
www.okiprintingsolutions.com
07081101 iss.1
Loading...