OKI C9800 GA MFP, C9800 MFP User Guide
C9800
USER’S GUIDE
C9800 MFP/C9800 GA MFP
C9000
P
REFACE
Every effort has been made to ensure that the information in this document is
complete, accurate, and up-to-date. OKI Printing Solutions assumes no
responsibility for the results of errors beyond its control. OKI Printing Solutions also
cannot guarantee that changes in software and equipment made by other
manufacturers and referred to in this guide will not affect the applicability of the
information in it. Mention of software products manufactured by other companies
does not necessarily constitute endorsement by OKI Printing Solutions.
While all reasonable efforts have been made to make this document as accurate and
helpful as possible, we make no warranty of any kind, expressed or implied, as to
the accuracy or completeness of the information contained herein.
The most up-to-date drivers and manuals are available from the Oki web site:
Copyright © 2005 OKI Printing Solutions
Oki, OKI Printing Solutions and Microline are registered trademarks of Oki Electric
Industry Company, Ltd.
ENERGY STAR is a trademark of the United States Environmental Protection Agency.
Microsoft, MS-DOS and Windows are registered trademarks of Microsoft
Corporation.
Other product names and brand names are registered trademarks or trademarks of
their proprietors.
http://www.okiprintingsolutions.com
As an ENERGY STAR Program Participant, the manufacturer has
determined that this product meets the ENERGY STAR guidelines
for energy efficiency.
This product complies with the requirements of the Council
Directives 89/336/EEC (EMC), 73/23/EEC (LVD) and 1999/5/EC
(R&TTE), as amended where applicable, on the approximation of
the laws of the member states relating to Electromagnetic
Compatibility, Low Voltage and Radio & Telecommunications
Terminal Equipment.
This product is equipped with the following embedded RFID read/write system:
Product name : Embedded RFID Read/Write System
Model number : RX4004A
The label on the RFID unit contains the following information:
Oki Data Corporation
Model number : RX4004A
Serial number :
Complies with IDA Standards DB100707
C9800 MFP User’s Guide> 2
N
OTES, CAUTIONS AND WARNINGS
NOTE
A note provides additional information to supplement the main
text.
!
CAUTION!
A caution provides additional information which, if
ignored, may result in equipment malfunction or
damage.
WARNING!
A warning provides additional information which, if
ignored, may result in a risk of personal injury.
S
AFETY WARNINGS
This product has been carefully designed to give years of safe,
reliable performance. As with all electrical equipment, however,
there are a few basic precautions that should be taken to avoid
injury or damage, therefore please be careful to read and
understand the safety warnings on the following pages before
operating the product.
C9800 MFP User’s Guide> 3
WARNING!
Ensure all warning and instruction labels on
this product are read, understood and followed
in order to prevent any risk of injury.
Ensure this and all other documentation is both
read carefully and retained for future
reference.
This product may be heavy. Please check the
weight of this product and take all necessary
E
precautions to prevent any risk of personnel
injury.
This product must be placed on a flat solid
surface strong enough to support its weight to
prevent any risk of injury.
Ensure that there is adequate ventilation all
around this product to prevent overheating and
any risk of fire.
C9800 MFP User’s Guide> 4
WARNING!
Keep this product away from direct heat
sources such as radiators and out of direct
sunlight to prevent any risk of overheating.
The power supply required for this product is
220 - 240 VAC, 50/60 Hz. Refer to your
product's rating label for full power rating
details. Ensure that you have a suitable power
supply before connecting the product. If in
doubt contact your dealer or check with your
local power provider.
Ensure both the product and mains power
switches are in the OFF position before
connecting the AC power cable.
This product has an earthed plug as a safety
feature and will only connect to an earthed
socket. Do not attempt to defeat the earthing
or there is a risk of fire or shock.
C9800 MFP User’s Guide> 5
WARNING!
If using an extension cable or power strip
ensure that the total current rating (amperes)
of all connected equipment is less than the
maximum rating of the extension cable, power
strip or wall outlet. Otherwise fire or shock
may occur.
If this product is already supplied with a fitted
power strip then NO additional power strip or
extension cable should be used to connect to
the mains wall outlet.
Ensure the power cable is routed so as not to
be damaged or cause a trip hazard. If the cable
becomes frayed or damaged, replace it
immediately to prevent any risk of shock.
Do not twist, constrict or knot the power cable
as this can cause overheating which may lead
to fire or electric shock.
Ensure the power socket to which this product
is connected is easily accessible at all times.
Do not connect or disconnect the power plug
with a wet hand as this may cause electric
shock.
C9800 MFP User’s Guide> 6
WARNING!
Always hold the power plug to connect/
disconnect the power cable to/from the mains
socket. Unplugging by pulling on the cable can
cause fraying and may lead to fire or electric
shock.
Use only the power cable and power strip
supplied. Using a power cable or power strip
not intended for this product may lead to fire or
electric shock.
To avoid risk of fire and electric shock, do not
use the power cable or power strip supplied
with this product for any other electrical
equipment.
If you do not connect the power cord or any
other cables only as directed in the User's
Guide, this may result in a fire.
Ensure loose clothing and hair are kept clear of
moving parts when this product is in operation
to prevent possible risk of injury.
It is recommended that this product is
switched off prior to opening any covers.
When this product's cover is open, do not touch
the fuser unit or print head as you may receive
burns. Allow them to cool before touching.
C9800 MFP User’s Guide> 7
WARNING!
If this product's casing gets extremely hot or
smoke, unusual smells or abnormal noises are
emitted from this product, there is a risk of fire.
Unplug the mains connector and contact your
dealer.
If this product has been knocked over or
damaged, there is a risk of electric shock, fire
and/or injury. Unplug the mains connector and
contact your dealer.
If any liquid (for example water) is allowed to
enter this product, there is a risk of fire. Unplug
the mains connector and contact your dealer.
Do not place containers containing liquid on
this product as electric shock, fire and/or
injuries may occur.
If any foreign objects (for example clips) are
allowed to enter this product, there is a risk of
electric shock, fire and/or injury. Unplug the
mains connector before removing the object.
Do not introduce foreign objects into the
ventilation holes or operate this product with
covers open or removed as electric shock, fire
and/or injuries may occur.
C9800 MFP User’s Guide> 8
WARNING!
Do not use an extremely flammable spray near
this product as the product contains high
temperature parts that may cause a fire.
Switch this product off before cleaning to
prevent any risk of injury. Clean using a damp
cloth. Do not use liquid or aerosol cleaners.
Do not carry out any operations on this product
that are not specified in the User's Guide. This
may result in electric shock, fire and/or injury.
Do not touch the battery if one is fitted to the
product. There is a risk of explosion if the
battery is replaced by an incorrect type. The
product battery should not require replacement
during the life of the printer.
After installing additional memory, hard disk
drive or any other internally fitted option, any
covers removed or doors opened must be
closed or replaced and secured to prevent any
risk of fire or electric shock.
C9800 MFP User’s Guide> 9
WARNING!
If items such as scanners or finishers are fitted,
please exercise care when moving these items
so as to avoid risk of entrapment or personnel
injury.
If this product is installed on a cabinet or high
capacity feeder, ensure wheel locks are applied
once it is placed in final position for use, to
prevent risk of movement or injury.
Take care with toner powder. If swallowed,
induce vomiting and seek medical attention.
Never attempt to induce vomiting if person is
unconscious.
Take care with toner powder. If inhaled, move
the person to an open area for fresh air. Seek
medical attention.
Take care with toner powder. If it gets into the
eyes, flush with large amounts of water for at
least 15 minutes keeping eyelids open. Seek
medical attention.
Take care with toner powder. Spillages should
be treated with cold water and soap to help
reduce risk of staining skin or clothing.
C9800 MFP User’s Guide> 10
WARNING!
Do not throw toner cartridges or image drum
cartridges into a fire as you may receive burns
from a dust explosion.
This product is designed to operate within the
following environmental operating conditions:
Temp: 10 to 32°C
Humidity: 20 to 80% RH
The acoustic noise level of this product is 70
dB(A) or less according to EN ISO 7779.
Imported into the EU by:
Oki Europe Ltd (Trading as OKI Printing Solutions),
Central House,
Balfour Road,
Hounslow,
Middlesex,
TW3 1HY
United Kingdom.
For all sales, support and general enquiries contact your
local distributor.
C9800 MFP User’s Guide> 11
C
ONTENTS
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Notes, cautions and warnings! . . . . . . . . . . . . . . . . 3
Safety warnings . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About this guide. . . . . . . . . . . . . . . . . . . . . . . . . 16
MFP overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Identifying system units . . . . . . . . . . . . . . . . . . . 19
Opening and closing the printer unit top cover. . . . 20
Identifying major components . . . . . . . . . . . . . . . 22
Software supplied. . . . . . . . . . . . . . . . . . . . . . . . 29
Printer unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Scanner unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Control panels . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Printer unit control panel. . . . . . . . . . . . . . . . . . . 44
Buttons and lights . . . . . . . . . . . . . . . . . . . . . . . 45
Display Panel messages . . . . . . . . . . . . . . . . . . . 46
Display Panel messages . . . . . . . . . . . . . . . . . . . 48
Using the menus . . . . . . . . . . . . . . . . . . . . . . . . 48
Scanner unit control panel. . . . . . . . . . . . . . . . . . 49
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Turning Off/On. . . . . . . . . . . . . . . . . . . . . . . . . . 52
Checking current settings . . . . . . . . . . . . . . . . . . 55
Interfaces and connection . . . . . . . . . . . . . . . . . . 55
Using the Drivers CD . . . . . . . . . . . . . . . . . . . . . 59
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Scanner unit operating information . . . . . . . . . . . 61
Access control . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Logging in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Status monitoring . . . . . . . . . . . . . . . . . . . . . . . 63
Using the Help facility . . . . . . . . . . . . . . . . . . . . . 64
Avoiding incompatibility situations . . . . . . . . . . . . 65
Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Basic Settings tab . . . . . . . . . . . . . . . . . . . . . . . 67
Details tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Image Quality tab . . . . . . . . . . . . . . . . . . . . . . . 71
Finishing tab . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
C9800 MFP User’s Guide> 12
Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
E-mail send mode . . . . . . . . . . . . . . . . . . . . . . . 74
Network send mode – scan to FTP . . . . . . . . . . . . 85
Remote scan mode. . . . . . . . . . . . . . . . . . . . . . . 92
Mailbox send mode. . . . . . . . . . . . . . . . . . . . . . . 93
Consumables and maintenance – printer unit . . 105
Checking consumable/maintenance item
usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Replacement indications . . . . . . . . . . . . . . . . . . .105
Consumable item order information . . . . . . . . . . .106
Maintenance item order details . . . . . . . . . . . . . .106
Replacing consumables/maintenance items . . . . . .107
Cleaning the LED heads . . . . . . . . . . . . . . . . . . .107
Cleaning the paper feed rollers . . . . . . . . . . . . . .109
Cleaning the printer unit casing . . . . . . . . . . . . . .113
Emptying the punch chip box. . . . . . . . . . . . . . . .114
Maintenance – scanner unit . . . . . . . . . . . . . . . . 117
Cleaning the ADF . . . . . . . . . . . . . . . . . . . . . . . .117
Cleaning the Touch Screen Display. . . . . . . . . . . .118
Cleaning the document glass . . . . . . . . . . . . . . . .118
Replacing the snap-in pad module . . . . . . . . . . . .119
Optional accessories. . . . . . . . . . . . . . . . . . . . . . 122
Accessory order information . . . . . . . . . . . . . . . .122
Installing accessories . . . . . . . . . . . . . . . . . . . . .122
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 123
General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Paper jams – printer unit . . . . . . . . . . . . . . . . . .123
Paper jams – duplex unit . . . . . . . . . . . . . . . . . .133
Paper jams – Finisher (optional accessory) . . . . . .139
Avoiding printer unit paper jams . . . . . . . . . . . . .151
Dealing with unsatisfactory printing . . . . . . . . . . .152
Paper jams – ADF . . . . . . . . . . . . . . . . . . . . . . .154
Dealing with unsatisfactory copying results . . . . . .154
Staple jams – Finisher (optional accessory). . . . . .155
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Printer unit . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
Scanner unit . . . . . . . . . . . . . . . . . . . . . . . . . . .161
Appendix A – Display Panel Messages
(Printer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
C9800 MFP User’s Guide> 13
Appendix B – Menu system (Printer unit) . . . . . 164
Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . .165
Print Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
Print Secure Job. . . . . . . . . . . . . . . . . . . . . . . . .170
Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Appendix C – Scanner Unit Status . . . . . . . . . . . 181
Appendix D – Media support information . . . . . . 182
Input locations. . . . . . . . . . . . . . . . . . . . . . . . . .184
Printer unit output locations . . . . . . . . . . . . . . . .185
Finisher unit output locations. . . . . . . . . . . . . . . .186
Appendix E – Auto detection paper sizes . . . . . . 188
Flatbed (document glass) . . . . . . . . . . . . . . . . . .188
ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
Appendix F – Scanner unit setup details . . . . . . 190
Setting up address books . . . . . . . . . . . . . . . . . .190
Setting up mailboxes . . . . . . . . . . . . . . . . . . . . .191
Setting up machine parameters . . . . . . . . . . . . . .191
Setting up copying parameters . . . . . . . . . . . . . .191
Setting up scan properties. . . . . . . . . . . . . . . . . .192
Administrator setup . . . . . . . . . . . . . . . . . . . . . .193
Generating reports . . . . . . . . . . . . . . . . . . . . . . .195
Scanner unit counter readings . . . . . . . . . . . . . . .196
Setup complete . . . . . . . . . . . . . . . . . . . . . . . . .196
Appendix G– Troubleshooting (network) . . . . . . 197
Cannot send e-mail . . . . . . . . . . . . . . . . . . . . . .197
Cannot search on LDAP server . . . . . . . . . . . . . . .197
Appendix H – Touch screen setup . . . . . . . . . . . 199
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Oki contact details . . . . . . . . . . . . . . . . . . . . . . . 203
C9800 MFP User’s Guide> 14
I
NTRODUCTION
Congratulations on buying an OKI Printing Solutions
multifunction product (MFP) which can be used for:
> local printing
> network printing
> copying
> network scanning
The MFP models described in this user’s guide are:
> C9800 MFP
> C9800 GA MFP
where GA denotes Graphic Arts capability.
F
EATURES
> space-saving, integrated multifunction system
> easy-to-use control panels
> high speed printing, copying and scanning
> EFI Fiery print control and job management software
> Graphic Arts capability with full suite of EFI utilities
including Spot-On and Hot Folder support (C9800 GA MFP
only)
> “Ask Oki” – a brand new, user-friendly function that gives
a direct link from your printer driver screen (but not
illustrated in this guide) to a dedicated web site specific to
the exact model you are using. This is where you will find
all the advice, assistance and support you could need to
help you get the best possible results from your OKI
Printing Solutions system.
Additionally, the following optional accessories are available:
> Finisher for stapling or saddle stitching printer output
> Punch unit (to extend Finisher functionality)
> EFI Color Profiler Kit
C9800 MFP User’s Guide> 15
A
BOUT THIS GUIDE
NOTE
Im a g e s used i n t h is manu a l m a y include optional features that
your product does not have installed. Also, they may omit
features not essential to the description of a particular
function.
> This User’s Guide is your main user’s guide. Check the
web site (see page 2) for the most up-to-date version.
Other manuals on the CD give specific information about
included software and the EFI Fiery network controller
built into the product.
This manual will help you to become familiar with your MFP
and make the best use of its many features. Also included
are guidelines for troubleshooting and maintenance to
ensure that it performs at its best. Additionally,
information is provided for adding optional accessories as
your needs evolve.
This is an electronic document stored on CD3.
> Printing Guide for Windows and Mac users: to help you
operate your printer unit effectively and efficiently as a
network printer
This is an electronic document stored on CD3.
> Configuration Guide: to provide machine configuration
and network configuration information
This is an electronic document stored on CD3.
> EFI Fiery documentation suite
These are electronic documents stored on CD2.
> Installation Guides: accompany consumable items and
optional accessories to describe how to install them.
These are paper documents that are packaged with the
consumables and optional accessories.
> Online Help: online information accessible from the
control panels, printer driver and utility software.
C9800 MFP User’s Guide> 16
O
NLINE USAGE
This guide is intended to be read on screen using an Adobe
Acrobat Reader. Use the navigation and viewing tools provided in
Acrobat.
You can access specific information in two ways:
> In the list of bookmarks down the left hand side of your
screen, click on the topic of interest to jump to the
required topic. (If the bookmarks are not available, use
the “Contents” on page 12.)
> In the list of bookmarks, click on Index to jump to the
Index. (If the bookmarks are not available, use the
“Contents” on page 12.) Find the term of interest in the
alphabetically arranged index and click on the associated
page number to jump to the page containing the term.
C9800 MFP User’s Guide> 17
P
RINTING PAGES
The whole manual, individual pages, or sections may be printed.
The procedure is:
1. From the toolbar, select [File], then [Print] (or press the
Ctrl + P keys).
2. Choose which pages you wish to print:
(a) [All pages], (1), for the entire manual.
(b) [Current page], (2), for the page at which you are
looking.
1
2
3
(c) [Pages from] and [to], (3), for the range of pages
you specify by entering their page numbers.
3. Click on [OK].
C9800 MFP User’s Guide> 18
MFP
I
OVERVIEW
DENTIFYING SYSTEM UNITS
4
3
2
1
1. Printer unit (with high capacity feeder (HCF))
2. Scanner stand
3. Scanner unit
4. Finisher unit (optional accessory)
C9800 MFP User’s Guide> 19
O
PENING AND CLOSING THE PRINTER UNIT TOP COVER
1. Operate the scanner stand lever (1) then raise the
scanner to the limit of its travel. Ensure the stand is
locked into position.
1
2. To open the top cover, squeeze the top cover handle (1) to
release the catch and raise the cover.
1
CAUTION!
Open the top cover fully to ensure there is plenty of
room and avoid accidental damage to the printer.
C9800 MFP User’s Guide> 20
3. To close the top cover, push gently (1) until the cover
stops midway and then push harder (2) to close the cover
completely. Ensure that the cover is securely closed.
4. Operate the scanner stand lever (1) then guide the
scanner to its lowest point. Ensure the stand locks into
position.
C9800 MFP User’s Guide> 21
I
DENTIFYING MAJOR COMPONENTS
P
RINTER UNIT
The major components of your printer unit are identified in the
representations below.
1. Paper holding arm
2. Top cover (face-down stacker)
3. MP Tray (multi-purpose tray)
4. Tray 1 side cover
5. Paper size label
6. Paper volume indicator
7. Tray 1 (paper tray)
8. Control panel
9. Top c ove r han d le
1
2
3
9
8
7
4
6
5
C9800 MFP User’s Guide> 22
10. Face-down stacker
10
12
11
13
11. Power (on/off) switch
12. Face-up stacker
13. Duplex unit
C9800 MFP User’s Guide> 23
14. Interface unit
15. Network interface connector
16. Parallel interface connector
17. USB interface connector
NOTE
The three connectors at 17a are for printer unit to scanner unit
interconnection.
18. Power connector
19. Ventilation holes
19
18
15
16
17
14
17a
C9800 MFP User’s Guide> 24
20. Image drum cartridge and toner cartridge (Cyan)
21. Image drum cartridge and toner cartridge (Magenta)
22. Image drum cartridge and toner cartridge (Yellow)
23. Image drum cartridge and toner cartridge (Black)
24. Toner cartridge
25. Image drum cartridge
26. Fuser unit
27. LED heads
26
27
20
21
22
23
24
25
C9800 MFP User’s Guide> 25
28. Belt unit
29. Drum basket handle
30. Drum basket
30
29
28
C9800 MFP User’s Guide> 26
31. High capacity Feeder (HCF) 3 trays
31
C9800 MFP User’s Guide> 27
S
CANNER UNIT
The major components of your scanner unit are identified in the
representations below.
Front view
2
3
1
4
6
1. Automatic document feeder (ADF) front cover
2. ADF paper tray
3. ADF paper support
4. Document cover
5. Control panel
6. Touch screen display
5
C9800 MFP User’s Guide> 28
Back view
1
2
3
8
1. ADF paper tray, for multi-page documents
2. ADF cable, to connect the ADF to the main unit
3. Display port, to connect to printer unit
4. Control port, to connect to printer unit
5. ADF port, to connect the ADF cable
6. Data port, to connect to printer unit
7. Power jack, to connect to a power source
8. Power switch, to turn the scanner on/off
S
OFTWARE SUPPLIED
CDs:
> CD1 – Drivers and Utilities
Contains driver and application software for use by a
general user.
> CD2 – Network, EFI and Administrator Utilities
Contains software for use by system administrators.
7
5
6
4
C9800 MFP User’s Guide> 29
> CD3 – User’s Guides
Contains documentation in electronic form (for example,
the User’s Guide and Printing Guide) to describe how to use
the MFP for day-to-day tasks.
P
RINTER UNIT
P
APER RECOMMENDATIONS
Your printer unit will handle a variety of print media, including a
range of paper weights and sizes, transparencies and envelopes.
This section provides general advice on choice of media, and
explains how to use each type.
The best performance will be obtained when using standard
weight 75 – 90g/m² paper designed for use in copiers and laser
printers. Suitable types are:
> Arjo Wiggins Colour Solutions 90g/m²
> Colour Copy by Neusiedler
Use of heavily embossed or very rough textured paper is not
recommended.
Pre-printed stationery can be used, but the ink must not offset
when exposed to the high fuser temperatures used in the printing
process.
Envelopes shoul d b e f r ee fr om t wi st , c u rl or ot h er de f or ma ti on s .
They should also be of the rectangular flap type, with glue that
remains intact when subjected to hot roll pressure fusing used in
this type of printer. Window envelopes are not suitable.
Transparencies should be of the type designed for use in
copiers and laser printers. In particular, avoid office
transparencies designed for use by hand with marker pens.
These will melt in the fuser and cause damage.
Labels should also be of the type recommended for use in
copiers and laser printers, in which the base carrier page is
entirely covered by labels. Other types of label stock may
damage the printer due to the labels peeling off during the
printing process. Suitable types are:
> Avery White Laser Label types 7162, 7664, 7666 (A4), or
5161 (Letter)
> Kokuyo A693X series (A4) or A650 (B5)
C9800 MFP User’s Guide> 30
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