C9000 Series
User’s Guide
C9650n
C9650dn
C9650hdn
C9650hdtn
TM
C9000
P
REFACE
Every effort has been made to ensure that the information in this document is
complete, accurate, and up-to-date. Oki assumes no responsibility for the results of
errors beyond its control. Oki also cannot guarantee that changes in software and
equipment made by other manufacturers and referred to in this guide will not affect the
applicability of the information in it. Mention of software products manufactured by
other companies does not necessarily constitute endorsement by Oki.
While all reasonable efforts have been made to make this document as accurate and
helpful as possible, we make no warranty of any kind, expressed or implied, as to the
accuracy or completeness of the information contained herein.
The most up-to-date drivers and manuals are available from the Oki web site:
http://www.okiprintingsolutions.com
Copyright © 2009 Oki Europe Ltd. All rights reserved.
Oki is a registered trademark of Oki Electric Industry Company Ltd.
Oki Printing Solutions is a trademark of Oki Data Corporation.
Energy Star is a trademark of the United States Environmental Protection Agency.
Microsoft, MS-DOS and Windows are registered trademarks of Microsoft Corporation.
Apple, Macintosh, Mac and Mac OS are registered trademarks of Apple Computer.
Other product names and brand names are registered trademarks or trademarks of
their proprietors.
As an Energy Star Program Participant, the manufacturer has
determined that this product meets the Energy Star guidelines for
energy efficiency.
C9650n –
✘ C9650dn, C9650hdn, C9650hdtn – ✔
This product complies with the requirements of the Council
Directives 2004/108/EC (EMC), 2006/95/EC (LVD) and
1999/5/EC (R&TTE), as amended where applicable, on the
approximation of the laws of the member states relating to
electromagnetic compatibility, low voltage and radio &
telecommunications terminal equipment.
CAUTION!
This product complies with EN55022 Class B.
However, when fitted with the optional finisher,
compliance to EN55022 is Class A. In a domestic
environment this configuration may cause radio
interference, in which case the user may be required
to take adequate measures.
Preface > 2
E
MERGENCY FIRST AID
Take care with toner powder:
If swallowed, give small amounts of cold water and seek
medical attention. DO NOT attempt to induce vomiting.
If inhaled, move the person to an open area for fresh air. Seek
medical attention.
If it gets into the eyes, flush with large amounts of water for at
least 15 minutes keeping eyelids open. Seek medical attention.
Spillages should be treated with cold water and soap to help
reduce risk of staining skin or clothing.
M
ANUFACTURER
Oki Data Corporation,
4-11-22 Shibaura, Minato-ku,
Tokyo 108-8551,
Japan
I
MPORTER TO THE
EU/
AUTHORISED
REPRESENTATIVE
Oki Europe Limited (trading as Oki Printing Solutions)
Blays House
Wick Road
Egham
Surrey, TW20 0HJ
United Kingdom
For all sales, support and general enquiries contact your local distributor.
E
NVIRONMENTAL INFORMATION
Emergency first aid > 3
N
OTES, CAUTIONS AND WARNINGS
NOTE
A note provides additional information to supplement the
main text.
CAUTION!
A caution provides additional information which, if
ignored, may result in equipment malfunction or
damage.
WARNING!
A warning provides additional information which, if
ignored, may result in a risk of personal injury.
For the protection of your product, and in order to ensure that
you benefit from its full functionality, this model has been
designed to operate only with genuine original toner cartridges.
Any other toner cartridge may not operate at all, even if it is
described as “compatible”, and if it does work, your product's
performance and print quality may be degraded.
Use of non-genuine products may invalidate your
warranty.
Specifications subject to change without notice. All trademarks
acknowledged.
Notes, cautions and warnings > 4
C
ONTENTS
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Emergency first aid . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Manufacturer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Importer to the EU/authorised
representative . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Environmental information . . . . . . . . . . . . . . . . . . . . . 3
Notes, cautions and warnings. . . . . . . . . . . . . . . . . . . 4
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Online usage . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Printing pages . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Printer and paper overview . . . . . . . . . . . . . . . . . . . 13
Opening and closing the top cover . . . . . . . . . . . . . . 13
Identifying major components . . . . . . . . . . . . . . . . . 15
Software supplied . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Paper recommendations . . . . . . . . . . . . . . . . . . . . . 20
Paper input and output information. . . . . . . . . . . . . . 22
Trays and stackers . . . . . . . . . . . . . . . . . . . . . . . . . 23
Trays 1 to 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
MP tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Face-down stacker . . . . . . . . . . . . . . . . . . . . . . . 24
Face-up stacker . . . . . . . . . . . . . . . . . . . . . . . . . 24
Duplex unit (if installed) . . . . . . . . . . . . . . . . . . . 25
Tray and stacker examples . . . . . . . . . . . . . . . . . . . 26
Loading trays 1 to 5 . . . . . . . . . . . . . . . . . . . . . . 26
Using the MP tray. . . . . . . . . . . . . . . . . . . . . . . . 28
Using the stackers . . . . . . . . . . . . . . . . . . . . . . . 31
Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Controls and indicators . . . . . . . . . . . . . . . . . . . . . . 33
LCD panel modes . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Status information . . . . . . . . . . . . . . . . . . . . . . . 35
Menu (functions) information. . . . . . . . . . . . . . . . 35
Configuration information . . . . . . . . . . . . . . . . . . 36
Help mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
LCD panel messages . . . . . . . . . . . . . . . . . . . . . . . . 36
Using the menus . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Contents > 5
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Printer location. . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Turning off/on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Turning off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Turning on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Changing the display language . . . . . . . . . . . . . . . . . 41
Checking current settings . . . . . . . . . . . . . . . . . . . . 42
Interfaces and connection . . . . . . . . . . . . . . . . . . . . 43
Connecting the parallel interface . . . . . . . . . . . . . 44
Connecting the USB interface . . . . . . . . . . . . . . . 44
Connecting the network interface. . . . . . . . . . . . . 45
Using the drivers CD . . . . . . . . . . . . . . . . . . . . . . . . 46
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using the printer . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Consumables and maintenance . . . . . . . . . . . . . . . . 48
Checking consumable/maintenance item usage . . . . . 48
Replacement indications . . . . . . . . . . . . . . . . . . . . . 48
Consumable item order information . . . . . . . . . . . . . 49
Maintenance item order details. . . . . . . . . . . . . . . . . 49
Replacing consumables/maintenance items . . . . . . . . 50
Cleaning the LED heads. . . . . . . . . . . . . . . . . . . . . . 50
Cleaning the paper feed rollers. . . . . . . . . . . . . . . . . 52
Cleaning the printer casing . . . . . . . . . . . . . . . . . . . 55
Emptying the punch chip box (punch unit optional
accessory) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Optional accessories . . . . . . . . . . . . . . . . . . . . . . . . . 59
Accessory order information. . . . . . . . . . . . . . . . . . . 60
Installing accessories . . . . . . . . . . . . . . . . . . . . . . . 61
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Paper jams – printer . . . . . . . . . . . . . . . . . . . . . . . . 62
Open cover, paper jam, tttttt side cover . . . . . . . . 63
Open cover, paper jam, side cover . . . . . . . . . . . . 64
Open cover, paper jam, top cover . . . . . . . . . . . . 66
Paper jams – duplex unit (if installed). . . . . . . . . . . . 73
Check duplex unit, paper jam . . . . . . . . . . . . . . . 73
Paper jams – finisher (optional accessory). . . . . . . . . 79
Check finisher, paper jam/paper remains . . . . . . . 79
591, 592, 593, 599/ 643, 645 (paper jam around
finisher) . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
594, 597, 598/ 644, 646 (paper jam in finisher) . . 82
Contents > 6
590 (paper jam in finisher/punch unit) . . . . . . . . . 85
Check inverter, paper jam . . . . . . . . . . . . . . . . . . 88
Avoiding paper jams . . . . . . . . . . . . . . . . . . . . . . . . 93
Dealing with unsatisfactory printing . . . . . . . . . . . . . 94
Staple jams – finisher (optional accessory) . . . . . . . . 96
Check finisher, staple jam . . . . . . . . . . . . . . . . . . 96
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Appendix A – LCD messages . . . . . . . . . . . . . . . . . . 103
Appendix B – menu system. . . . . . . . . . . . . . . . . . . 105
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Print page count. . . . . . . . . . . . . . . . . . . . . . . . .106
Finisher count . . . . . . . . . . . . . . . . . . . . . . . . . .106
Supplies life. . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Paper size in tray . . . . . . . . . . . . . . . . . . . . . . . .108
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Configuration example – monochrome pages
printed . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Print information . . . . . . . . . . . . . . . . . . . . . . . . . .110
Print information example – demonstration
page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Print secure job . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Tray configuration . . . . . . . . . . . . . . . . . . . . . . .113
System adjust . . . . . . . . . . . . . . . . . . . . . . . . . .117
Menus example 1 – tray 1 transparencies . . . . . . .122
Menus example 2 – MP tray paper size . . . . . . . . .123
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Oki contact details . . . . . . . . . . . . . . . . . . . . . . . . . 126
Contents > 7
I
NTRODUCTION
Congratulations on buying an Oki colour printer. Your new printer
is designed with advanced features to give you clear, vibrant
colour prints and crisp black and white pages at high speed on a
range of print media for the office.
There are four different models available: C9650n, C9650dn,
C9650hdn and C9650hdtn, where n denotes networking
capability, d denotes duplex unit installed, h denotes hard disk
drive installed and t denotes high capacity feeder installed.
F
EATURES
The following features are standard on all models:
> Up to 36 pages per minute in full colour for fast printing of
high impact colour presentations and other documents
> Up to 40 pages per minute in black and white for fast and
efficient printing of all general purpose documents not
requiring colour
> 1200 x 600 dpi (dots per inch) print resolution for high
quality image production showing the finest detail
> ProQ2400 multi level technology produces subtler tones
and smoother gradations of colour to lend photographic
quality to your documents
> Single Pass Colour Digital LED technology for high speed
processing of your printed pages
> 10Base-T, 100Base-TX and 1000Base-T network
connection lets you share this valuable resource among
users on your office network
> USB 2.0 and parallel (IEEE-1284) interfaces
> PCL, PS, IBM PPR, Epson FX emulations
> “Ask Oki” – a user-friendly function that gives a direct link
from your printer driver screen (but not illustrated in this
guide) to a dedicated web site specific to the exact model
you are using. This is where you will find all the advice,
assistance and support you could need to help you get the
best possible results from your Oki printer.
Introduction > 8
Additionally, the following optional features are available:
> Automatic two-sided (duplex) printing for economical use
of paper and compact printing of larger documents
NOTE
This optional feature is only applicable to the C9650n.
> Hard disk drive enables spooled and verified printing
NOTE
This optional feature is only applicable to the C9650n and
C9650dn.
> Additional paper trays for loading a further 530 sheets at
a time to reduce operator intervention, or different paper
stocks for letterhead stationery, alternative paper sizes or
other print media:
> Standard 2nd/3rd Tray (530 sheets each)
> Lockable 2nd Tray (530 sheets)
> High Capacity Feeder (HCF) (1590 sheets)
NOTE
1. Tray configurations are: Tray 1 only, Tray 1 + 2nd Tray,
Tray 1 + 2nd Tray + 3rd Tray, Tray 1 + HCF, Tray1 +
2nd Tray + HCF
2. The C9650hdtn already has a High Capacity Feeder
installed and so can only accommodate one additional
tray (to give the maximum total of five).
> Additional memory
> Finisher (for stapling printer output)
> Punch unit (to extend Finisher functionality)
> Printer cabinet
Introduction > 9
A
BOUT THIS GUIDE
NOTE
Images used in this manual may include optional features
that your printer does not have installed.
This manual is your user’s guide (check the web site,
www.okiprintingsolutions.com, for the most up-to-date version)
for your printer and forms part of the overall user support listed
below:
> Installation Safety Booklet: as with all electrical
equipment, there are a few basic precautions that should
be taken to avoid injury or damage. Please be careful to
read and understand the safety warnings in the Safety
Booklet before operating the product.
This is a paper document that is packaged with the printer.
> Set-up guide: to describe how to unpack, connect and
turn on your printer
This is a paper document that is packaged with the printer.
> This User’s Guide: to help you to become familiar with
your printer and make the best use of its many features.
Also included are guidelines for troubleshooting and
maintenance to ensure that it performs at its best.
Additionally, information is provided for adding optional
accessories as your printing needs evolve.
This is an electronic document.
> Printing Guide for Windows users and Mac users: to help
you operate your printer effectively and efficiently
This is an electronic document.
> Configuration Guide: to provide machine configuration
and network configuration information
This is an electronic document.
> Installation Guides: accompany consumable items and
optional accessories to describe how to install them
These are paper documents that are packaged with the
consumables and optional accessories.
Introduction > 10
> Online Help: online information accessible from the
printer driver and utility software
O
NLINE USAGE
This guide is intended to be read on screen using an Abode
Reader. Use the navigation and viewing tools provided in
Acrobat.
You can access specific information in two ways:
> In the list of bookmarks down the left hand side of your
screen, click on the topic of interest to jump to the
required topic. (If the bookmarks are not available, use
the “Contents” on page 5.)
> In the list of bookmarks, click on Index to jump to the
Index. (If the bookmarks are not available, use the
“Contents” on page 5.) Find the term of interest in the
alphabetically arranged index and click on the associated
page number to jump to the page containing the term.
Introduction > 11
P
RINTING PAGES
The whole manual, individual pages, or sections may be printed.
The procedure is:
1. From the toolbar, select File, then Print (or press the
Ctrl + P keys).
2. Choose which pages you wish to print:
(a) All pages, (1), for the entire manual.
(b) Current page, (2), for the page at which you are
looking.
1
2
3
(c) Pages from and to, (3), for the range of pages you
specify by entering their page numbers.
3. Click OK.
Introduction > 12
P
RINTER AND PAPER OVERVIEW
O
PENING AND CLOSING THE TOP COVER
CAUTION!
To gain access to the inside of the printer, ensure that
the top cover is fully opened.
To open the top cover, squeeze the top cover handle (1) to
release the catch and raise the cover.
1
Printer and paper overview > 13
To close the top cover, push gently (1) until the cover stops
midway and then push harder (2) to close the cover completely.
Ensure that the cover is securely closed.
1
2
Printer and paper overview > 14
I
DENTIFYING MAJOR COMPONENTS
The major components of your printer are identified in the
representations below.
1. Paper holding arm
2. Top cover (face-down stacker)
3. MP Tray (multi-purpose tray)
4. Tray 1 side cover
5. Paper size label
6. Paper volume indicator
7. Tray 1 (paper tray)
8. Control panel
9. Top c ov e r ha n dle
1
2
3
9
8
7
4
6
Printer and paper overview > 15
5
10. Face-down stacker
11. Power (on/off) switch
12. Face-up stacker
12
11
10
Printer and paper overview > 16
13. Interface unit
4
14. Network interface connector
15. Parallel interface connector
16. USB interface connector
17. Power connector
18. Ventilation holes
18
17
1
15
16
13
Printer and paper overview > 17
19. Image drum cartridge and toner cartridge (Cyan)
20. Image drum cartridge and toner cartridge (Magenta)
21. Image drum cartridge and toner cartridge (Yellow)
22. Image drum cartridge and toner cartridge (Black)
23. Toner cartridge
24. Image drum cartridge
25. Fuser unit
26. LED heads
25
26
19
20
21
22
23
24
Printer and paper overview > 18
27. Belt unit
28. Drum basket handle
29. Drum basket
30. Duplex unit
31. High Capacity Feeder (HCF), three trays
29
30
31
28
27
Printer and paper overview > 19
S
OFTWARE SUPPLIED
CDs:
> Drivers and Utilities
Contains driver and application software for use by a
general user.
> Network and Administrator Utilities
Contains software for use by system administrators.
> User’s Guides
Contains documentation in electronic form (for example,
the User’s Guide and Printing Guide) to describe how to use
the printer for day-to-day printing tasks.
> Te mpl a te Man a ger
Contains software to help you create business cards, CD
packaging, banners and much more.
P
APER RECOMMENDATIONS
Your printer will handle a variety of print media, including a range
of paper weights and sizes, transparencies and envelopes. This
section provides general advice on choice of media, and explains
how to use each type.
The best performance will be obtained when using standard
weight 75 – 90g/m² paper designed for use in copiers and laser
printers. Suitable types are:
> Arjo Wiggins Colour Solutions 90g/m²
> Colour Copy by Mondi
Use of heavily embossed or very rough textured paper is not
recommended.
Pre-printed stationery can be used, but the ink must not offset
when exposed to the high fuser temperatures used in the printing
process.
Glossy paper must be of the type designed for use in
electrophotographic printers and must not melt, change in
quality, or warp during the printer’s thermal fusing process. A
Printer and paper overview > 20
suitable type is Excellent Gloss (A4, A3, and A3 outsize) for Oki
colour printers.
NOTE
Always print a sample to check the output results are
satisfactory.
Printing on glossy paper may have unexpected results:
> Compared with plain paper, glossy paper may often be
printed with a thin toner film over it, or the images may
be printed lighter.
> In a high temperature and high humidity environment, a
thin toner film is likely to occur. Glossy paper is best used
in an environment below 25°C temperature and 60%
humidity.
> Image offsetting may occur particularly if you are
printing high density images or printing several copies.
> Due to its coating, glossy paper may “slip” when being
fed into the printer.
Envelopes should b e f re e f r om t w is t , c ur l o r ot h e r de f o r ma t i on s .
They should also be of the rectangular flap type, with glue that
remains intact when subjected to hot roll pressure fusing used in
this type of printer. Window envelopes are not suitable.
Transparencies should be of the type designed for use in
copiers and laser printers. In particular, avoid office
transparencies designed for use by hand with marker pens.
These will melt in the fuser and cause damage.
Labels should also be of the type recommended for use in
copiers and laser printers, in which the base carrier page is
entirely covered by labels. Other types of label stock may
damage the printer due to the labels peeling off during the
printing process. Suitable types are:
> Avery White Laser Label types 7162, 7664, 7666 (A4), or
5161 (Letter)
> Kokuyo A693X series (A4) or A650 (B5)
Printer and paper overview > 21
P
APER INPUT AND OUTPUT INFORMATION
The following table relates paper parameters to input trays
(Tray 1 to Tray 5 (numbering from the top) and MP Tray) and to
output areas (Face-down stacker and Face-up stacker).
TYPE SIZE WEIGHT INPUT/
OUTPUT
Plain paper A3, A3 Nobi, A3 Wide,
Po s t c a r d – – Tra y 1 o r M P Tr a y
Envelope 120 x 235mm
A4, A5, A6, B4, B5,
Letter, Legal 13,
Legal 13.5, Legal 14,
Executive, Tabloid,
Tab lo i d E xt ra
Custom:
W: 100 – 328mm
L: 148 – 457.2mm
Custom:
W: 79.2 – 328mm
L: 90 – 457.2mm
Banner:
W: A4 width
L: 457.2 –1200mm
Index card:
76.2 x 127mm
Ultra Heavy media:
A4, A3, A3 Nobi, A3
Wide
90 x 205mm
235 x 120mm
235 x 105mm
240 x 332mm
216 x 277mm
119 x 197mm
210 x 297mm
324 x 229mm
229 x 162mm
220 x 110mm
225.4 x 98.4mm
241.3 x 104.8mm
190.5 x 98.4mm
64 – 216g/m² Any Tray
Any Stacker
217 –
268g/m²
64 – 216g/m² Any Tray
64 – 268g/m² MP Tray
128g/m²
recommended
64 – 268g/m² MP Tray
269 –
300g/m²
85g/m² MP Tray
Based on
90g/m² paper
MP Tray
Face-up Stac ker
Face-up Stac ker
Face-up Stac ker
MP Tray
Face-up Stac ker
Face-up Stac ker
MP Tray
Face-up Stac ker
Face-up Stac ker
Face-up Stac ker
Printer and paper overview > 22
TYPE SIZE WEIGHT INPUT/
Labels A4, Letter, B5 0.1 – 0.2mm MP Tray
Transparencies A4, Letter 0.1 – 0.11mm Tray 1 or MP Tray
Glossy paper A4, A3, A3 outsize 0.13 –
T
RAYS AND STACKERS
T
RAYS
1 TO 5
0.16mm
OUTPUT
Face-up Stac ker
Face-up Stac ker
Tra y 1 o r M P Tr a y
Face-up Stac ker
Tray 1 is the standard blank paper input tray and can hold up to 530
sheets of paper. Additional trays, to give a total of five, can be
added as an option to give a total tray capacity of 2650 sheets of
paper.
If you have identical paper stock loaded in another tray (for
example Tray 2 or the MP Tray), you can have the printer
automatically switch to that other tray when the current tray runs
out of paper. This function can be enabled by driver settings
when printing from a Windows application or by a menu setting
when printing from other applications.
Printer and paper overview > 23
MP
TRAY
The multi-purpose tray is used for media sizes additional to those
of the standard trays, heavier media weights and special media.
The multi-purpose tray can handle the same sizes as the
standard trays but in weights up to 300g/m². For very heavy
paper stock use the face-up paper stacker. This ensures that the
paper path through the printer is almost straight.
The multi-purpose tray can feed paper widths as small as
76.2mm and lengths up to 1200mm. For banner printing,
recommended sizes are A4 wide, 900mm and 1200mm long and
weight 128g/m². Since paper of width less than 100mm does not
auto feed, you have to press the ONLINE button to cause it to
feed.
Use the multi purpose tray for printing on envelopes and
transparencies. Up to 100 sheets of transparencies or 25
envelopes can be loaded at one time, subject to a maximum
stacking depth of 25mm.
Paper or transparencies should be loaded print side up and top
edge into the printer. Do not use the duplex (two-sided printing)
function for transparencies.
F
ACE-DOWN STACKER
The face-down stacker on the top of the printer can hold up to
500 sheets of 80g/m² standard paper, and can handle paper
stocks from 64 – 216g/m². Pages printed in reading order
(page 1 first) will be sorted in reading order (last page on top,
facing down).
F
ACE-UP STACKER
The face-up stacker should be opened and the tray extension
pulled out when required for use. (With the face-up stacker either
open or closed, the driver setting of Face Down will successfully
direct prints to the Face-Down stacker.)
The face-up stacker can hold up to 200 sheets of 80g/m²
standard paper and can handle stocks up to 300g/m².
Always use this stacker and the multi-purpose feeder for paper
stocks heavier than 216g/m².
Printer and paper overview > 24
D
UPLEX UNIT (IF INSTALLED
)
This unit provides automatic two-sided printing on plain paper
fed from Trays 1 – 5 or the MP Tray.
WEIGHT SIZE TRAY
64 – 120g/m² A6,
120 – 188g/m² A4, A4LEF, Letter, Letter
A5,
B5,
B5LEF,
Executive,
A4,
A4LEF,
Letter,
LetterLEF,
Legal 13 in,
Legal 13.5 in,
Legal 14 in, B4,
Tabloid,
Tabloid Extra,
A3,
A3 Wide,
A3 Nobi,
Custom size (100 –
328mm wide, 148 –
457.2mm long)
LEF, Tabloid, A3
Trays 1 - 5
MP Tray
MP Tray
Printer and paper overview > 25
T
RAY AND STACKER EXAMPLES
L
OADING TRAYS
Tray 1 is used in the following example.
NOTE
If you have a lockable 2nd tray fitted, make sure you unlock
the tray before proceeding.
1. Pull out the tray.
2. Press the paper rear stopper tab (1) and adjust the tab to
the required paper size.
1 TO 5
1
3. Fan the paper to be loaded then tap the edges of the stack
on a flat surface to make it flush.
Printer and paper overview > 26
4. Load the paper (face down and top edge towards the right
for headed paper), press the tab (2) on the paper guide
and adjust the guides (3) for a snug fit to the paper.
To avoid paper jams:
> Do not leave space between the paper and the guides
and rear stopper.
> Do not overfill the paper tray. Capacity depends on the
paper type.
> Do not load damaged paper.
> Do not load paper of different sizes or types at the
same time.
3
2
Printer and paper overview > 27
5. Gently push the tray back into the printer.
NOTE
If you have a lockable 2nd tray fitted, lock the tray securely.
U
SING THE
1. Squeeze the handle (1) and open the multi-purpose tray.
MP
TRAY
Printer and paper overview > 28
1
2. Fold out the paper support section and swivel out the
extension supports (2).
3
2
3. Adjust the paper guides (3) to the size of the paper being
used.
4. Fan the paper to be loaded then tap the edges of the stack
on a flat surface to make it flush.
Printer and paper overview > 29
5. Load the paper.
> For single-sided printing on headed paper, load the
paper into the multi-purpose tray with pre-printed side
up and top edge into the printer.
> For two-sided (duplex) printing on headed paper, load
the paper with pre-printed side down and top edge
away from the printer. (The duplex unit must be
installed for this function.)
> Envelopes should be loaded face-up with long edge
into the printer. Do not select duplex printing on
envelopes.
> Do not leave space between the paper and the guides.
> Do not exceed the paper capacity of approximately 230
sheets (<80g/m²), 50 sheets (300g/m²), 100
transparencies or 25 envelopes. Maximum stacking
depth is 25mm.
Printer and paper overview > 30
U
SING THE STACKERS
Face-down stacker
When the face-up stacker (1) on the left side of the printer is
closed (its normal position), paper is ejected to the face-down
stacker on the top of the printer.
1
Face-up stacker
The face-up exit path is used for heavy paper (cardstock etc.),
envelopes, transparencies, and labels.
1. Open the stacker (1).
1
Printer and paper overview > 31
2. Flip out the paper support (2).
2
3. Swivel out the paper support extension (3).
3
Printer and paper overview > 32
C
ONTROL PANEL
The control panel can be swivelled to 90° (maximum) upwards
from its base position (1) as required for ease of use.
1
C
ONTROLS AND INDICATORS
The parts of the control panel are identified and briefly explained
below:
2
4
78
5
1
3
11
1. Shutdown/Restart button
Hold down for more than 2 seconds for a soft shutdown.
You can then press this button again for a restart or use
the Power switch to turn off the printer completely.
Control panel > 33
6
10
9
2. Ready indicator
On: indicates ready to print
Flashing: indicates processing print data
Off: indicates unable to receive data (offline)
3. Attention indicator
Off: indicates normal operation
Flashing: indicates error(s) present but printing can
continue
On: indicates error(s) present and printing cannot continue
4. LCD panel
Displays status and setup information for the printer and
user help information in your chosen language
5. Up-arrow button
Enters menu mode and enables upward movement
through the displayed list of menu items
6. Down-arrow button
Enters menu mode and enables downward movement
through the displayed list of menu items
7. Back button
Returns to the previous higher level menu item
8. Enter button
Enters menu mode and selects the menu item highlighted
in the LCD panel
9. Online button
Switches between online (printer ready to receive data)
and offline (printer not ready to receive data)
10. Cancel button
Cancels current print job
11. Help button
Provides additional textual or image data to supplement
what is displayed on the LCD panel
Control panel > 34
LCD
PANEL MODES
The LCD panel can display the following:
> Status information
> Menu (functions) information
> Configuration information
> Help information
S
TATUS INFORMATION
Status information is associated with three printer states:
In the Information state, such as idling or printing, the
printer is able to process print jobs.
In the Warning state, the printer has encountered some
minor problem but is still able to process print jobs.
In the Error state, the printer has encountered a problem
and cannot continue printing until the user has intervened
and removed the cause of the trouble.
The top two lines of the display panel show the printer status. The
bottom of the display panel normally shows a bar chart of the
toner usage.
M
ENU (FUNCTIONS) INFORMATION
There are three types of menu (functions) information:
User menus: activated by pressing the Enter button, Up-
arrow or Down-arrow button on the control panel. These
menus are available to the general user to make various
settings that are used in the running of the printer.
Administrator menu: activated by pressing the Enter
button for more than 2 seconds while turning on the printer
power supply (including Restart). Available to
administrator level users. Restricts the changes that
general users can make via the user menus.
System maintenance menu: activated by pressing the Up-
arrow and Down-arrow buttons together for more than
2 seconds while turning on the printer power supply
Control panel > 35
(including Restart). Available to specialist staff to allow
printer configurations and special functions to be set.
C
ONFIGURATION INFORMATION
Configuration information displays printer configuration
information such as internal firmware versions.
Menu options at each level can be scrolled through by moving the
highlight with the Up-arrow/Down-arrow buttons and a
highlighted option at that level can be selected by pressing the
Enter button. When the lowest level menu has been selected,
you can change the setting for that menu by selecting the
required highlighted value from a list or by entering a numeric
value. In other cases, you can display or print configuration
information.
H
ELP MODE
When an error has occurred, press the Help button. Information
displays that will help you correct the error.
LCD
PANEL MESSAGES
The LCD panel messages, supplemented by the Help messages
where appropriate, are intended to be self-explanatory. More
information on typical messages is provided in “Appendix A – LCD
messages” on page 103.
Control panel > 36
U
SING THE MENUS
NOTE
Menu details are given in “Appendix B – menu system” on
page 105 for reference.
The Enter, Up-arrow, Down-arrow and Back buttons are used
to move through the printer menus. You can adjust settings (e.g.
set the paper size for Tray 1) or view information (e.g. how much
is left of a selected consumable).
Many of these menu settings can be, and often are, overridden
by settings in the Windows printer drivers. However, several of
the driver settings can be left at "Printer Setting," which will then
default to the settings entered in these printer menus.
The steps involved in using the menus are typically as follows:
1. Ensure that the LCD panel indicates that the printer is
ready to print.
2. Enter User menu mode by pressing either the Enter
button or the Up-arrow or Down-arrow button and
press the latter two repeatedly as required until the
desired menu is highlighted in the displayed list.
3. Press the Enter button to select this menu.
4. Press the Up-arrow or Down-arrow buttons repeatedly
until the desired Item is highlighted.
5. Press the Enter button to select this Item.
6. Press the Up-arrow or Down-arrow buttons repeatedly
until the desired Value is highlighted.
7. Press the Enter button to select this Value. (If you are
setting a parameter, ensure that an asterisk (*) appears
beside the selected parameter Value.)
8. Press the Online button to exit menu mode and return to
the ready to print status.
Refer to the section entitled “Getting started” on page 38 and
“Appendix B – menu system” on page 105 for examples of using
the menus.
Control panel > 37
G
ETTING STARTED
This section provides information to help you get started with
using your printer.
P
RINTER LOCATION
Check that you have sufficient space for access:
> around your printer:
20cm 8in
60cm 60cm
> above your printer:
24in24in
100cm 40in
70cm
28in
Getting started > 38
T
URNING OFF/ON
T
URNING OFF
No hard disk drive installed
1. If a hard disk drive is NOT installed, set the printer Power
switch to Off.
Getting started > 39
Hard disk drive installed
1. Press and hold down the Shutdown/Restart button (1)
on the control panel to start the shutdown process.
1
2. When the LCD display shows that you can either turn off
or restart the printer, set the printer Power switch to Off.
Please wait as this may take a short time.
Getting started > 40
T
URNING ON
NOTE
If you have used the Shutdown/Restart button to reduce
the printer to a state where the LCD panel indicates it can be
turned off or restarted, you can turn it on again by pressing
the Shutdown/Restart button.
1. To start the printer after it has been turned off by using
the Power switch, set the Power switch to On.
C
HANGING THE DISPLAY LANGUAGE
The default language used by your printer for display messages
and for report printing is English. If required, this can be
changed; see the information enclosed with the product
(Operator Panel Language Set-up Utility) on the procedure for
changing the language setting.
Getting started > 41
C
HECKING CURRENT SETTINGS
Carry out the following steps to generate a Configuration report
(Menu Map) to confirm that your printer is correctly configured.
1. Ensure that there is A4 paper in Tray 1 (to be used in this
operation).
2. Ensure that the LCD panel indicates that the printer is
ready to print.
3. Press the Up-arrow or Down-arrow buttons repeatedly
until Print Information is highlighted.
4. Press the Enter button to select Print Information.
5. Press the Up-arrow or Down-arrow buttons repeatedly
until Configuration is highlighted.
6. Press the Enter button to select Configuration.
7. Press the Enter button to execute the command and a
Configuration document is printed.
After printing the configuration document, the printer
returns to the ready to print status.
You can use this document to check your printer
configuration. System values and installed accessories are
listed at the top of the first page while status values and
settings follow.
Getting started > 42
I
NTERFACES AND CONNECTION
Your printer is equipped with a selection of data interfaces:
> Parallel – For direct connection to a PC. This port
requires a bi-directional (IEEE 1284 compliant) parallel
cable.
> USB – This port requires a cable conforming to USB
version 2.0 or above.
The printer may not work if a USB- compatible device is
connected concurrently with other USB-compatible
machines.
When connecting multiple printers of the same type, they
appear as *****, ***** (2), ***** (3), etc. These
numbers depend on the order of connecting or turning on
each printer.
> Ethernet – For network cable connection.
NOTE
Interface cables are not supplied with your printer.
Getting started > 43
C
ONNECTING THE PARALLEL INTERFACE
1. Turn off the printer and the computer.
2. Connect the parallel cable between the printer and
computer.
3. Turn on the printer and then the computer.
C
ONNECTING THE
Do not connect the USB cable at this time. You will be instructed
when to connect the USB cable when you run the Drivers CD.
If you are connecting your printer directly to a stand alone
computer proceed to the section entitled “Using the drivers CD”
on page 46.
USB
INTERFACE
Getting started > 44
C
ONNECTING THE NETWORK INTERFACE
CAUTION!
Do not connect a USB cable into the network interface
connector as this may lead to malfunction.
1. Turn off the printer and the computer.
2. Fit ferrite to an Ethernet cable as shown.
3. Connect the Ethernet cable between the printer and an
Ethernet hub.
20mm max.
4. Turn on the printer and then the computer.
If your printer is to be installed as a network printer, please refer
to the relevant section in the Configuration Guide for further
Getting started > 45
details on how to configure the network connection before
installing the printer drivers.
NOTE
Administrator’s authority is required when installing a
network connection.
U
SING THE DRIVERS
Insert the Drivers CD into your computer and follow the onscreen instructions. You are prompted to follow a set of basic
steps to configure the display panel language, install drivers and
other software and finally print a test page to check that your
printer is operating correctly thus far.
CD
Getting started > 46
O
PERATION
U
SING THE PRINTER
For full details of how to use the printer and any optional
accessories to print jobs efficiently and effectively, please refer to
the Printing Guide and the Barcode Printing Guide.
For full details of how to access and use the printer security
features, please refer to the Security Guide.
Operation > 47
C
ONSUMABLES AND MAINTENANCE
This section explains how to replace consumable and
maintenance items when due. As a guide, the life expectancy of
these items is:
> Toner — 15,000 A4 pages at 5% coverage.
The printer is shipped with sufficient toner for 7,500 A4
pages in the print cartridges of which 1 – 2,000 A4 pages
of toner are used to charge the image drum.
> Image drum — 30,000 A4 pages average life
> Transfer belt — Approximately 100,000 A4 pages
> Fuser — Approximately 100,000 A4 pages
> Waste toner — 30,000 A4 pages average life
C
HECKING CONSUMABLE/MAINTENANCE ITEM USAGE
At any time, you can check how much of each consumable/
maintenance item is left by using the appropriate menus. For
example, enter the menu system and follow the path:
Configuration > Supplies Life > Cyan Toner
The percentage of Cyan Toner remaining is displayed on the LCD
panel and the printer then returns to the ready to print status.
R
EPLACEMENT INDICATIONS
The LCD panel provides messages to the effect that
consumables/maintenance items are running low or nearing end
of life followed some time later by a message that replacement is
required. You should replace the item as soon as possible after
this message is displayed to avoid the possibility of print quality
being compromised.
The paper feed rollers and the multi-purpose (MP) tray feed
rollers do not have any replacement warning messages.
Recommended replacement: after approximately 120,000 A4
sheets.
Consumables and maintenance > 48
C
ONSUMABLE ITEM ORDER INFORMATION
ITEM LIFE ORDER NUMBER
Toner, Black 15,000 pages @ 5% 42918916
Toner, Cyan 15,000 pages @ 5% 42918915
Toner, Magenta 15,000 pages @ 5% 42918914
Toner, Yellow 15,000 pages @ 5% 42918913
Image drum, Black 30,000 pages avg 42918108
Image drum, Cyan 30,000 pages avg 42918107
Image drum, Magenta 30,000 pages avg 42918106
Image drum, Yellow 30,000 pages avg 42918105
Staples 3 x 3000 staples 42937603
M
AINTENANCE ITEM ORDER DETAILS
ITEM LIFE ORDER NUMBER
Fuser unit 100,000 pages 42931703
Belt unit 100,000 pages 42931603
Waste toner 30,000 pages avg 42869403
Hopping roller set
(Tray)
120,000 pages 42931803
Hopping roller set (MPT) 120,000 pages 42939703
Consumables and maintenance > 49
R
EPLACING CONSUMABLES/MAINTENANCE ITEMS
Each consumable or maintenance item comes complete with its
own installation details which give full instructions on
replacement. You are advised to follow these instructions
carefully.
CAUTION!
Only use genuine Oki Original consumables to ensure
the best quality and performance from your hardware.
Non-Oki Original products may damage your printer’s
performance and invalidate your warranty.
Specifications subject to change without notice. All
trademarks acknowledged.
C
LEANING THE
You are advised to clean the LED heads:
> any time you replace a toner cartridge (a LED lens cleaner
> if printing is showing signs of faded images, white stripes
You can use a LED lens cleaner or dry, soft cloth for cleaning the
LED heads.
1. Open the top cover.
LED
HEADS
is enclosed with each replacement toner cartridge)
or blurred letters
Consumables and maintenance > 50
2. With an LED lens cleaner or soft cloth, gently wipe each of
the four heads (1). Move the cleaner as shown, using a
clean section of the cleaner with each pass. Be careful not
to damage the guards (2).
3. Close the top cover.
Consumables and maintenance > 51
C
LEANING THE PAPER FEED ROLLERS
Clean the paper feed rollers if paper jams frequently occur.
1. Remove items like a wrist watch or bracelet and follow the
correct steps to turn the printer off.
2. Open Tray 1 side cover.
Consumables and maintenance > 52
3. Remove Tray 1 completely from the printer.
4. Gaining access through the gap left by Tray 1, wipe the 3
paper feed rollers (2) with a soft cloth lightly moistened
with water.
2
Consumables and maintenance > 53
5. Replace Tray 1.
6. Close Tray 1 side cover.
Consumables and maintenance > 54
7. Turn on the printer.
C
LEANING THE PRINTER CASING
1. Follow the correct steps to turn the printer off.
Consumables and maintenance > 55
2. Wipe the printer surface with a soft cloth moistened
sparingly with water or neutral detergent.
3. Use a soft dry cloth to dry the printer surface.
4. Turn on the printer.
Consumables and maintenance > 56
E
MPTYING THE PUNCH CHIP BOX (PUNCH UNIT OPTIONAL
ACCESSORY
When the LCD panel indicates that the punch chip box is full,
empty the box as follows:
1. Operate the Finisher lever and move the Finisher away
2. Pull out the punch chip box, being careful to keep it level
)
from the printer.
so as not to spill any chips.
Consumables and maintenance > 57
3. Discard the chips in an appropriate place.
4. Refit the punch chip box carefully into the Finisher.
5. Check that the punch chip box has been refitted correctly
then move the Finisher back into position, being careful
not to trap your fingers.
Consumables and maintenance > 58
O
PTIONAL ACCESSORIES
This section describes optional accessory equipment for your
printer. The following accessories are available:
> duplex unit (to enable two-sided printing) (C9650n only)
> additional RAM memory
> hard disk drive (required for verified and spooled printing,
direct printing of PDFs, when collation errors appear,
adding extra fonts) (C9650n and C9650dn only)
> lockable second paper tray (to increase paper input
capacity and keep your paper secure)
> standard second, third paper tray (to increase paper input
capacity)
> high capacity feeder (equivalent to three paper trays)
(C9650n, C9650dn and C9650hdn only)
NOTE
1. Tray configurations are: Tray 1 only, Tray 1 + 2nd Tray,
Tray 1 + 2nd Tray + 3rd Tray, Tray 1 + HCF, Tray1 +
2nd Tray + HCF
2. The C9650hdtn already has a High Capacity Feeder
installed and so can only accommodate one additional
tray (to give the maximum total of five).
> Finisher (for stapling printer output)
> Printer cabinet
> Punch unit (to extend Finisher functionality)
Optional accessories > 59
A
CCESSORY ORDER INFORMATION
ITEM ORDER NUMBER
Duplex unit 42797203
Additional RAM memory
256 MB
512 MB
Hard disk drive 01163803
Second, third paper tray 42831303
Lockable second paper tray 01216601
High capacity feeder (HCF) 42831503
Finisher:
4-tray
5-tray
Finisher Punch Unit:
4 hole
2 hole
4 hole (Sweden)
Cabinet (same height as HCF) 09004256
01182901
01182902
01166701
01166801
42872903
42872901
42872904
Optional accessories > 60
I
NSTALLING ACCESSORIES
Each accessory (apart from the Finisher) comes complete with its
own documentation which gives full instructions on installation.
You are advised to follow these instructions carefully.
After installation, print out a Menu Map (Configuration document)
to check that the installation has been successful.
NOTE
The finisher and punch unit must be installed by an
authorised engineer.
For the following accessories, you have to make the appropriate
setting in your printer driver(s):
> duplex unit
> paper tray(s)
> finisher
Refer to the Printing Guide for driver setting details.
Optional accessories > 61
T
ROUBLESHOOTING
G
ENERAL
If the printer display panel does not display anything or is still in
stand-by mode 10 minutes after switching on, follow the printer
shutdown sequence to switch it off. Check all cable connections
before restarting the printer. If the problem persists, contact
your dealer.
P
APER JAMS
This section provides information to help you deal with problems
that may arise when using the printer. The following paragraphs
describe actions to take in the event of a paper jam and how to
deal with unsatisfactory print results. LCD panel messages about
paper jams and relevant actions are given in this section while a
list of other typical messages and suggested responses is given
in “Appendix A – LCD messages” on page 103.
P
APER JAMS
If a paper jam occurs, a message appears on the LCD panel in
the printer Control Panel. You can press the Help button to
display guidance on how to clear the jam.
For full details of clearing jams, refer to the following paragraphs,
which correspond to the paper jam messages.
–
PRINTER
Troubleshooting > 62
O
PEN COVER, PAPER JAM, TTTTTT SIDE COVER
Tray 1, or any one of Tray 2 to Tray 5 (if installed), can appear
in place of the tttttt characters in the LCD panel message. In this
example Tray 1 is used, the procedure being similar for all other
trays.
1. Squeeze the catch (1) on Tray 1 side cover and open the
cover.
1
2. Carefully remove the jammed paper.
Troubleshooting > 63
3. Close Tray 1 side cover.
O
PEN COVER, PAPER JAM, SIDE COVER
1. If the MP Tray is open, close it so that the side cover (1) is
visible.
1
Troubleshooting > 64
2. Pull the release lever (2) and pull open the side cover.
2
3. Carefully remove the jammed paper.
Troubleshooting > 65
4. Close the side cover.
O
PEN COVER, PAPER JAM, TOP COVER
1. Squeeze the top cover handle (1) and open the top cover.
1
WARNING!
Be careful not to touch the fuser unit which is hot
after printing.
Troubleshooting > 66
2. Squeeze the basket handle (2) and raise the drum basket.
3. Carefully remove any paper on the belt.
Troubleshooting > 67
4. If paper is jammed in the fuser unit, push the lock lever
(3) in the direction shown to release the unit.
WARNING!
Be careful not to touch the fuser unit which may be
hot after printing. If the fuser unit is hot, wait until it
cools before attempting to remove any jammed paper.
Holding the fuser unit (4) by the handle, lift it out of the
printer and place it on a flat surface.
4
3
Troubleshooting > 68
5. Pull up the jam release levers (5) and remove the jammed
paper.
5
6. Carefully replace the fuser unit into the printer and turn
the lock lever (6) in the direction shown to lock the fuser
unit.
Troubleshooting > 69
6
7. If paper is jammed near the paper exit, open the face-up
stacker (7).
7
8. Open the side cover (paper exit) (8) and remove the
jammed paper.
8
Troubleshooting > 70
9. Close the side cover (paper exit) and then the face-up
stacker.
10. Return the image drum basket (9) into position and check
it is locked.
9
Troubleshooting > 71
11. Close the top cover and ensure it is latched.
Troubleshooting > 72
P
APER JAMS
C
HECK DUPLEX UNIT, PAPER JAM
1. If a Finisher unit is attached to your printer, operate the
–
DUPLEX UNIT (IF INSTALLED
lever (1) of the Inverter unit to separate the Inverter from
the printer.
)
1
Troubleshooting > 73
2. Operate the duplex cover release button (2) and open the
cover.
2
3. Carefully remove any jammed paper then close the cover.
Troubleshooting > 74
4. Operate the levers (3) and pull out the duplex unit.
3
3
5. Holding the front top cover by the grip (4), push it gently
inwards and raise it.
4
Troubleshooting > 75
6. Remove any jammed paper.
7. In similar manner, check for and clear any paper jammed
under the rear top cover.
Troubleshooting > 76
8. Replace the two top covers.
9. Push the duplex unit back into position.
Troubleshooting > 77
10. If you detached a Finisher unit to gain access to the
duplex unit, replace the Finisher unit.
Troubleshooting > 78
P
APER JAMS
C
HECK FINISHER, PAPER JAM/PAPER REMAINS
Use the Help button on the printer control panel to check the
number displayed. You will need this to be able to clear the paper
jam. The following paragraphs explain what to do for each of the
indicated numeric codes.
–
FINISHER (OPTIONAL ACCESSORY
)
591, 592, 593, 599/ 643, 645 (
1. Remove any paper at the Finisher paper exit.
PAPER JAM AROUND FINISHER
)
Troubleshooting > 79
2. Operate the Finisher lever (1) and move the Finisher away
from the Inverter.
1
3. Open the Finisher top cover.
Troubleshooting > 80
4. Carefully remove any jammed paper.
5. Close the Finisher top cover.
6. Move the Finisher back into position and connect it to the
Inverter.
Troubleshooting > 81
594, 597, 598/ 644, 646 (
1. Operate the Finisher lever (1) and move the Finisher away
from the Inverter.
PAPER JAM IN FINISHER
)
1
2. Open the Finisher front cover (2).
2
Troubleshooting > 82
3. Continue to turn the lower knob (3) clockwise until any
jammed paper is completely ejected.
3
4. Remove the ejected paper.
5. Close the Finisher front cover.
Troubleshooting > 83
6. Open the Finisher right side cover.
7. Carefully remove any jammed paper.
8. Close the Finisher right side cover.
Troubleshooting > 84
9. Move the Finisher back into position and connect it to the
Inverter.
590 (
PAPER JAM IN FINISHER/PUNCH UNIT
1. Operate the Finisher lever (1) and move the Finisher away
from the Inverter.
)
1
Troubleshooting > 85
2. Move the tab (2) on the right side of the Finisher to align
it with the mark (3).
3
2
3. Open the Finisher top cover.
Troubleshooting > 86
4. Carefully remove any jammed paper.
5. Close the Finisher top cover.
6. Move the Finisher back into position and connect it to the
Inverter.
Troubleshooting > 87
C
HECK INVERTER, PAPER JAM
1. Operate the Finisher lever (1) and move the Finisher away
from the Inverter.
1
2. Squeeze the recessed handle (2) and open the left side
cover of the Inverter.
2
Troubleshooting > 88
3. Carefully remove any jammed paper.
4. Close the Inverter left side cover.
5. Move the Finisher back into position and connect it to the
Inverter.
Troubleshooting > 89
6. Operate the Inverter lever (3) and separate the Inverter
from the printer.
3
7. Open the right side door (4) of the Inverter.
Troubleshooting > 90
4
8. Remove any jammed paper.
9. Close the right side door.
Troubleshooting > 91
10. Move the Finisher and Inverter back into position and
connect to the printer.
Troubleshooting > 92
A
VOIDING PAPER JAMS
The following table summarises possible causes of paper jams
and suggests ways of avoiding them.
POSSIBLE CAUSE SUGGESTED REMEDY
The printer is not level. Place the printer on a steady, level surface.
Your print media is too light or
too heavy.
Use appropriate media.
Your print media is damp or
charged with static electricity.
Your print media is creased or
curled.
Your print media sheets are
not aligned with each other.
Your print media is not aligned
properly in the paper tray.
Your envelopes to be printed
are not oriented properly.
Your printer feed roller is dirty. Wipe the roller with a cloth moistened with
Your printer feed rollers are
wearing out.
The media weight or type
have been wrongly set.
Use media that has been stored in
appropriate temperature and humidity
conditions.
Use appropriate media. Decurled media can
be used.
Remove the sheets, jog them into alignment
and reload them.
Adjust the paper stop and paper guides of
the tray, or the manual feed guide on the MP
Tray to align the media properly.
Adjust the orientation as required.
water.
Replace the feed rollers.
Select the correct printer menu settings for
media weight and media type.
Troubleshooting > 93
D
EALING WITH UNSATISFACTORY PRINTING
SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE
Vertical white lines
can be seen on the
printed page.
Printed images are
fading vertically.
Printing is light. The toner cartridge is
Partially faded
images. White
spots and lines
appear in solid
printing.
The LED head is dirty. Wipe the LED head with a
The toner is low. Replace the toner cartridge.
Foreign materials may
be present in the image
drum.
Light-shielding film of
the image drum
cartridge is dirty.
The LED head is dirty. Wipe the LED head with a
The toner is low. Replace the toner cartridge.
The paper is not
suitable for the printer.
not properly seated.
The toner is low. Replace the toner cartridge.
The paper is moist. Use paper stored in proper
The paper is not
suitable for the printer.
Thickness and type of
paper are inappropriate.
Recycled paper is being
used.
Paper is moist or dry. Use paper stored in proper
LED lens cleaner or with a
soft cloth.
Replace the image drum
cartridge.
Wipe the film with a LED
lens cleaner or with a soft
cloth.
LED lens cleaner or with a
soft cloth.
Use recommended paper.
Reinstall the toner
cartridge.
temperature and humidity
conditions.
Use recommended paper.
Set a proper value for
media weight and media
type in the menu setup, or
set one value thicker for
media weight.
Set one value thicker for
media weight in the menu
setup.
temperature and humidity
conditions.
Troubleshooting > 94
SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE
Vert ic al li ne s
appear.
Horizontal Lines
and spots appear
periodically.
White area of paper
is lightly stained.
Periphery of the
letters is smudged.
Toner comes off
when it is rubbed.
Glossiness is not
uniform.
The image drum
cartridge is damaged.
The toner is low. Replace the toner cartridge.
When the interval is
about 94mm (4in), the
image drum (the green
tube) is damaged or
dirty.
When the interval is
about 42mm (1.5in),
there may be foreign
particles in the image
drum cartridge.
When the interval is
about 87mm (3.5in),
the fuser unit is
damaged.
The image drum
cartridge has been
exposed to light.
Paper contains static. Use paper stored in proper
Too thick paper is used. Use thinner paper.
The toner is low. Replace the toner cartridge.
The LED head is dirty. Wipe the head with LED lens
The thickness and type
of the paper are
incorrectly set.
Recycled paper is used. Set one value thicker for
The thickness and type
of the paper are
incorrectly set.
Replace the image drum
cartridge.
Wipe it lightly with a soft
cloth. Replace the image
drum cartridge when it is
damaged.
Open/close the top cover,
and print again.
Replace the fuser unit.
Replace the image drum
cartridge if the problem is
not resolved.
temperature and humidity
conditions.
cleaner or with a soft cloth.
Set the correct value of
media type and media
weight in the menu setup or
set one value thicker for
media weight.
media weight in the menu
setup.
Set the correct value of
media type and media
weight in the menu setup or
set one value lighter for
media weight.
Troubleshooting > 95
S
TAPLE JAMS
C
HECK FINISHER, STAPLE JAM
When the display indicates a staple jam has occurred, clear the
jam as follows:
1. Open the Finisher front cover.
2. Turn the knob in the direction indicated until the coloured
–
FINISHER (OPTIONAL ACCESSORY
indicator appears.
)
Troubleshooting > 96
3. Remove any paper that awaits stapling in the paper
ejection area.
4. Pull out the staple unit.
5. Turn the knob in the direction indicated to move the
stapler to the front.
Troubleshooting > 97
6. Grip both sides of the staple cartridge, pull it up and
remove it.
7. Raise the staple cartridge gate.
8. Remove all staples that are emerging from the staple
case.
Troubleshooting > 98
9. Return the staple cartridge gate to its original position.
10. Refit the staple cartridge.
11. Ensure that the staple cartridge is securely installed back
into the staple unit then push the staple unit fully home.
Troubleshooting > 99
12. Close the Finisher front cover, being careful not to trap
your fingers.
Troubleshooting > 100
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