Copyright Information
Copyright © 2008 by Oki Data. All Rights Reserved
Document Information ________________________________
C9650 User’s Guide
P/N 59306401
Revision 1.2
August, 2008
Disclaimer__________________________________________
Every effort has been made to ensure that the information in this document is
complete, accurate, and up-to-date. The manufacturer assumes no responsibility
for the results of errors beyond its control. The manufacturer also cannot guarantee
that changes in software and equipment made by other manufacturers and referred
to in this guide will not affect the applicability of the information in it. Mention of
software products manufactured by other companies does not necessarily
constitute endorsement by the manufacturer .
Whi l e a ll r e aso n a bl e e f fo r t s ha v e b ee n m a de t o ma k e t hi s d o cu m e n t a s a ccu r a t e a n d
helpful as possible, we make no warranty of any kind, expressed or implied, as to
the accuracy or completeness of the information contained herein.
The most up-to-date drivers and manuals are available from the web site:
http://www.okiprintingsolutions.com
Trademark Information _______________________________
Oki and Oki Printing Solutions are registered trademarks of Oki Electric Industry
Company Ltd.
Adobe and PostScript are registered trademarks of Adobe Systems.
Apple, Macintosh, Mac, and Mac OS are registered trademarks of Apple Computers
Inc.
Hewlett-Packard, HP, and LaserJet are registered trademarks of Hewlett-Packard
Company.
Microsoft, MS-DOS and Windows are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
Other product names and brand names are registered trademarks or trademarks of
their proprietors.
C9650 User’s Guide
2
C
ONTENTS
Notes, cautions and warnings! . . . . . . . . . . . . . . . . 6
Safety warnings . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
About this guide. . . . . . . . . . . . . . . . . . . . . . . . . 14
Software supplied. . . . . . . . . . . . . . . . . . . . . . . . 15
Online usage . . . . . . . . . . . . . . . . . . . . . . . . . 16
Printing pages . . . . . . . . . . . . . . . . . . . . . . . . 16
Printer and paper overview . . . . . . . . . . . . . . . . . 18
Opening and closing the top cover . . . . . . . . . . . . 18
Identifying major components . . . . . . . . . . . . . . . 19
Paper recommendations . . . . . . . . . . . . . . . . . . . 25
Paper input and output information . . . . . . . . . . . 26
Trays and stackers . . . . . . . . . . . . . . . . . . . . . . . 27
Trays 1 to 5 . . . . . . . . . . . . . . . . . . . . . . . . . 27
MP tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Face-down stacker . . . . . . . . . . . . . . . . . . . . . 28
Face-up stacker . . . . . . . . . . . . . . . . . . . . . . . 28
Duplex unit (if installed) . . . . . . . . . . . . . . . . . 28
Tray and stacker examples . . . . . . . . . . . . . . . . . 29
Loading Trays 1 to 5 . . . . . . . . . . . . . . . . . . . 29
Using the MP Tray . . . . . . . . . . . . . . . . . . . . . 31
Using the stackers . . . . . . . . . . . . . . . . . . . . . 34
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Buttons and lights . . . . . . . . . . . . . . . . . . . . . . . 36
Display Panel messages . . . . . . . . . . . . . . . . . . . 38
Status information . . . . . . . . . . . . . . . . . . . . . 38
Menu (Functions) information . . . . . . . . . . . . . 38
Configuration information . . . . . . . . . . . . . . . . 39
Help mode . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Display Panel messages . . . . . . . . . . . . . . . . . . . 39
Using the menus . . . . . . . . . . . . . . . . . . . . . . . . 39
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Printer location . . . . . . . . . . . . . . . . . . . . . . . . . 41
Turning Off/On. . . . . . . . . . . . . . . . . . . . . . . . . . 42
Turning Off . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Turning On . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Changing the display language . . . . . . . . . . . . . . 44
Checking current settings . . . . . . . . . . . . . . . . . . 45
Interfaces and connection . . . . . . . . . . . . . . . . . . 46
C9650 User’s Guide> 3
Connecting the parallel interface . . . . . . . . . . . 47
Connecting the USB interface . . . . . . . . . . . . . 47
Connecting the network interface . . . . . . . . . . 48
Using the Drivers CD . . . . . . . . . . . . . . . . . . . . . 49
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using the printer . . . . . . . . . . . . . . . . . . . . . . . . 50
Consumables and maintenance . . . . . . . . . . . . . . 51
Checking consumable/maintenance item usage . . . 51
Replacement indications . . . . . . . . . . . . . . . . . . . 51
Consumable item order information . . . . . . . . . . . 52
Maintenance item order details . . . . . . . . . . . . . . 52
Replacing consumables/maintenance items . . . . . . 53
Cleaning the LED heads . . . . . . . . . . . . . . . . . . . 53
Cleaning the paper feed rollers . . . . . . . . . . . . . . 55
Cleaning the printer casing . . . . . . . . . . . . . . . . . 58
Emptying the punch chip box (Punch unit
optional accessory). . . . . . . . . . . . . . . . . . . . . . 59
Optional accessories. . . . . . . . . . . . . . . . . . . . . . . 62
Accessory order information . . . . . . . . . . . . . . . . 63
Installing accessories . . . . . . . . . . . . . . . . . . . . . 64
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 65
General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Paper jams – printer. . . . . . . . . . . . . . . . . . . . . . 65
Open cover, paper jam, tttttt side cover . . . . . . 65
Open cover, paper jam, side cover. . . . . . . . . . 67
Open cover, paper jam, top cover . . . . . . . . . . 69
Paper jams – duplex unit (if installed) . . . . . . . . . 75
Check duplex unit, paper jam . . . . . . . . . . . . . 75
Paper jams – Finisher (optional accessory) . . . . . . 81
Check Finisher, paper jam/paper remains . . . . . 81
591, 592, 593, 599/ 643, 645 (paper jam
around Finisher) . . . . . . . . . . . . . . . . . . . . . 81
594, 597, 598/ 644, 646 (paper jam in Finisher) 84
590 (paper jam in Finisher/Punch unit) . . . . . . 87
Check Inverter, paper jam . . . . . . . . . . . . . . . 90
Avoiding paper jams. . . . . . . . . . . . . . . . . . . . . . 94
Dealing with unsatisfactory printing . . . . . . . . . . . 95
Staple jams – Finisher (optional accessory). . . . . . 97
Check Finisher, Staple Jam . . . . . . . . . . . . . . . 97
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
C9650 User’s Guide> 4
Appendix A – Display Panel Messages . . . . . . . . 105
Appendix B – Menu system . . . . . . . . . . . . . . . . 107
Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . .108
Print Page Count . . . . . . . . . . . . . . . . . . . . . .108
Finisher Count . . . . . . . . . . . . . . . . . . . . . . . .108
Supplies Life . . . . . . . . . . . . . . . . . . . . . . . . .109
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Paper Size in Tray . . . . . . . . . . . . . . . . . . . . .110
System. . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Configuration example – monochrome pages
printed . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Print Information . . . . . . . . . . . . . . . . . . . . . . . .112
Print Information example – demonstration
page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Print Secure Job. . . . . . . . . . . . . . . . . . . . . . . . .114
Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Tray Configuration . . . . . . . . . . . . . . . . . . . . .115
System Adjust. . . . . . . . . . . . . . . . . . . . . . . .120
Menus example 1 – Tray 1 transparencies . . . .124
Menus example 2 – MP Tray paper size . . . . . .125
C9650 User’s Guide> 5
N
OTES, CAUTIONS AND WARNINGS
NOTE
A note provides additional information to supplement the main
text.
!
CAUTION!
A caution provides additional information which, if
ignored, may result in equipment malfunction or
damage.
WARNING!
A warning provides additional information which, if
ignored, may result in a risk of personal injury.
S
AFETY WARNINGS
Please be careful to read and understand the safety warnings on
the following pages before operating the printer.
Illustrations
Illustrations and components are representative only. Your unit
may differ slightly from those pictured in this document.
C9650 User’s Guide> 6
WARNING!
Ensure all warning and instruction labels on the
product are read, understood and followed in
order to prevent any risk of injury.
Ensure this and all other documentation is both
read carefully and retained for future
reference.
This printer unit weighs 167.5 lbs (76kg). 3
people are required to lift the printer safely and
prevent any risk of personnel injury.
The product must be placed on a flat solid
surface strong enough to support its weight to
prevent any risk of injury.
Ensure that there is adequate ventilation all
around the product to prevent overheating and
any risk of fire.
Keep the product away from direct heat
sources such as radiators and out of direct
sunlight to prevent any risk of overheating.
Ensure the power source matches the rating on
the product labelling. If in any doubt consult
your dealer or power provider to ensure no risk
of fire or shock exists.
Ensure both the printer and mains power
switches are in the OFF position before
connecting the AC power cable.
C9650 User’s Guide> 7
WARNING!
This product has an earthed plug as a safety
feature and will only connect to an earthed
socket. Do not attempt to defeat the earthing
or there is a risk of fire or shock.
If using an extension cable or power strip
ensure that the total current rating (amperes)
of all connected equipment is less than the
maximum rating of the extension cable, power
strip or wall outlet. Otherwise fire or shock
may occur.
Ensure the power cable is routed so as not to
be damaged or cause a trip hazard. If the cable
becomes frayed or damaged replace it
immediately to prevent any risk of shock.
Do not twist, constrict or knot the power cable
as this can cause overheating which may lead
to fire or electric shock.
Ensure the power socket to which the printer is
connected is easily accessible at all times.
Do not connect or disconnect the power plug
with a wet hand as this may cause electric
shock.
Always hold the power plug to connect/
disconnect the power cable to/from the mains
socket. Unplugging by pulling on the cable can
cause fraying and may lead to fire or electric
shock.
C9650 User’s Guide> 8
WARNING!
Use only the power cable supplied. Using a
power cable not intended for this product may
lead to fire or electric shock.
To avoid risk of fire and electric shock, do not
use the power cable supplied with this product
for any other electrical equipment.
If you do not connect the power cord or any
other cables only as directed in the User's
Guide, this may result in a fire.
Ensure loose clothing and hair are kept clear of
moving parts when printer is in operation to
prevent possible risk of injury.
When the printer cover is open, do not touch
the fuser unit as you may receive burns. Allow
it to cool before touching and always use the
handle to lift the fuser.
If the printer casing gets extremely hot or
smoke, unusual smells or abnormal noises are
emitted from the printer, there is a risk of fire.
Unplug the mains connector and contact your
dealer.
If the printer has been knocked over or
damaged, there is a risk of electric shock, fire
and/or injury. Unplug the mains connector and
contact your dealer.
C9650 User’s Guide> 9
WARNING!
If any liquid (for example water) is allowed to
enter the printer, there is a risk of fire. Unplug
the mains connector and contact your dealer.
Do not place containers containing liquid on the
printer as electric shock, fire and/or injuries
may occur.
If any foreign objects (for example clips) are
allowed to enter the printer, there is a risk of
electric shock, fire and/or injury. Unplug the
mains connector before removing the object.
Do not introduce foreign objects into the
ventilation holes or operate the printer with the
rear cover open as electric shock, fire and/or
injuries may occur.
Do not use an extremely flammable spray near
the printer as the printer contains high
temperature parts that may cause a fire.
Switch printer off before cleaning to prevent
any risk of injury. Clean using a damp cloth. Do
not use liquid or aerosol cleaners.
Do not carry out any operations on the printer
that are not specified in the User's Guide. This
may result in electric shock, fire and/or injury.
C9650 User’s Guide> 10
WARNING!
Risk of explosion if battery is replaced by an
incorrect type. Do not touch the battery. Printer
battery should not require replacement during
the life of the printer.
After installing additional memory or a hard
disk drive, the cover door must be closed and
secured to prevent risk of fire.
Take care with toner powder. If swallowed
induce vomiting and seek medical attention.
Never attempt to induce vomiting if person is
unconscious.
Take care with toner powder. If inhaled move
the person to an open area for fresh air. Seek
medical attention.
Take care with toner powder. If it gets into the
eyes flush with large amounts of water for at
least 15 minutes keeping eyelids open. Seek
medical attention.
Take care with toner powder. Spillages should
be treated with cold water and soap to help
reduce risk of staining skin or clothing.
Do not throw toner cartridges or image drum
cartridges into a fire as you may receive burns
from a dust explosion.
C9650 User’s Guide> 11
I
NTRODUCTION
Congratulations on buying an Oki color printer. Your new printer is
designed with advanced features to give you clear, vibrant color
prints and crisp black and white pages at high speed on a range of
print media for the office.
There are three different models available: C9650n, C9650dn,
C9650hdn, where n denotes networking capability, d denotes duplex
unit installed, and h denotes hard disk drive installed.
F
EATURES
The following features are standard on all models:
> Up to 36 pages per minute in full color for fast printing of
high impact color presentations and other documents
> Up to 40 pages per minute in black and white for fast and
efficient printing of all general purpose documents not
requiring color
> 1200 x 600 dpi (dots per inch) print resolution for high
quality image production showing the finest detail
> ProQ2400 multilevel technology produces subtler tones and
smoother gradations of color to lend photographic quality to
your documents
> Single Pass Color Digital LED technology for high speed
processing of your printed pages
> 10Base-T, 100 Base-TX and 1000 Base-T network connection
lets you share this valuable resource among users on your
office network
> USB 2.0 and parallel (IEEE-1284) interfaces
> PCL, PS, IBM PPR, Epson FX emulations
C9650 User’s Guide> 12
Additionally, the following optional features are available:
> Automatic two-sided (duplex) printing for economical use of
paper and compact printing of larger documents
NOTE
This optional feature is only applicable to the C9650n.
> Hard disk drive enables spooled and verified printing
NOTE
This optional feature is only applicable to the C9650n and
C9650dn.
> Additional paper trays for loading a further 530 sheets at a
time to minimize operator intervention, or different paper
stocks for letterhead stationery, alternative paper sizes or
other print media:
• 2nd/3rd Tray (530 sheets each)
• High Capacity Feeder (HCF) (1590 sheets)
NOTE
Tray configurations are: Tray 1 only, Tray 1 + 2nd Tray, Tray 1 +
2nd Tray + 3rd Tray, Tray 1 + HCF, Tray1 + 2nd Tray + HCF
> Additional memory
> Finisher (for stapling printer output)
> Punch unit (to extend Finisher functionality)
C9650 User’s Guide> 13
A
BOUT THIS GUIDE
NOTE
Images used in this manual may include optional features that
your printer does not have installed.
This manual is your user’s guide (check the web site,
my.okidata.com, for the most up-to-date version) for your printer
and forms part of the overall user support listed below:
> Setup Poster: for quick step by step visual setup of your
printer
This is a paper document that is packaged with the printer.
> Setup guide: to describe how to unpack, connect and turn
on your printer
This is a paper document that is packaged with the printer.
> Safety, Warranty, Regulatory booklet: includes safety
warnings, product warranty, and regulatory information.
This is a paper document that is packaged with the printer.
> This User’s Guide: to help you to become familiar with your
printer and make the best use of its many features. Also
included are guidelines for troubleshooting and maintenance
to ensure that it performs at its best. Additionally,
information is provided for adding optional accessories as
your printing needs evolve.
This is an electronic document stored on the printer driver CD.
> Printing Guide for Windows users and Mac users: to help
you operate your printer effectively and efficiently.
This is an electronic document stored on printer driver CD.
> Network and Configuration Guide: to provide machine
configuration and network configuration information.
This is an electronic document stored on the Documentation
CD.
> Installation Guides: accompany consumable items and
optional accessories to describe how to install them.
These are paper documents that are packaged with the
consumables and optional accessories.
C9650 User’s Guide> 14
> Online Help: online information accessible from the printer
driver and utility software.
S
OFTWARE SUPPLIED
CDs:
> Drivers and Utilities
Contains drivers and application software for use by a general
user.
> Network and Administrator Utilities
Contains software for use by system administrators.
C9650 User’s Guide> 15
O
NLINE USAGE
This guide is intended to be read on screen using an Adobe Acrobat
Reader. Use the navigation and viewing tools provided in Acrobat.
You can access specific information in two ways:
> In the list of bookmarks down the left hand side of your
screen, click on the topic of interest to jump to the required
topic. (If the bookmarks are not available, use the “Contents”
on page 3
P
RINTING PAGES
The whole manual, individual pages, or sections may be printed. The
procedure is:
1. From the toolbar, select [File], then [Print] (or press the
Ctrl + P keys).
2. Choose which pages you wish to print:
(a) [All pages], (1), for the entire manual.
(b) [Current page], (2), for the page at which you are
looking.
1
2
3
C9650 User’s Guide> 16
(c) [Pages from] and [to], (3), for the range of pages you
specify by entering their page numbers.
3. Click on [OK].
C9650 User’s Guide> 17
P
RINTER AND PAPER OVERVIEW
O
PENING AND CLOSING THE TOP COVER
CAUTION!
To gain access to the inside of the printer, ensure that
the top cover is fully opened.
To open the top cover, squeeze the top cover handle (1) to release
the catch and raise the cover.
1
C9650 User’s Guide> 18
To close the top cover, push gently (1) until the cover stops midway
and then push harder (2) to close the cover completely. Ensure that
the cover is securely closed.
1
2
I
DENTIFYING MAJOR COMPONENTS
The major components of your printer are identified in the graphics
below.
1. Paper holding arm
2. Top cover (face-down stacker)
3. MP Tray (multi-purpose tray)
4. Tray 1 side cover
5. Paper size label
6. Paper gauge
7. Tray 1 (paper tray)
8. Control panel
C9650 User’s Guide> 19
9. Top cov e r h a nd l e
9
8
7
1
2
3
6
10. Face-down stacker
11. Power (on/off) switch
C9650 User’s Guide> 20
4
5
12. Face-up stacker
12
10
11
13. Interface unit
14. Network interface connector
C9650 User’s Guide> 21
15. Parallel interface connector
16. USB interface connector
17. Power connector
18. Ventilation openings
14
15
18
13
17
19. Image drum cartridge and toner cartridge (Cyan)
20. Image drum cartridge and toner cartridge (Magenta)
C9650 User’s Guide> 22
16
21. Image drum cartridge and toner cartridge (Yellow)
22. Image drum cartridge and toner cartridge (Black)
23. Toner cartridge
24. Image drum cartridge
25. Fuser unit
26. LED heads
26
25
27. Belt unit
28. Drum basket handle
C9650 User’s Guide> 23
19
20
21
22
23
24
29. Drum basket
29
28
27
C9650 User’s Guide> 24
P
APER RECOMMENDATIONS
Your printer will handle a variety of print media, including a range of
paper weights and sizes, transparencies and envelopes. This section
provides general advice on choice of media, and explains how to use
each type.
The best performance will be obtained when using standard weight
20 – 24 lb (75 – 90 g/m²) paper designed for use in copiers and
laser printers. Suitable types are:
> OKI® Bright White, 32 lb US Bond
> HammerMill® Laser Print Radiant, White, 24 lb US Bond
> Xerox® 4024, 20 lb US Bond
Use of heavily embossed or very rough textured paper is not
recommended.
Pre-printed stationery can be used, but the ink must not offset
when exposed to the high fuser temperatures used in the printing
process.
Envelopes should be free from twist, curl or other deformations.
They should also be of the rectangular flap type, with glue that
remains intact when subjected to hot roll pressure fusing used in this
type of printer. Window envelopes are not suitable.
Transparencies should be of the type designed for use in copiers
and laser printers. In particular, avoid office transparencies
designed for use by hand with marker pens. These will melt in the
fuser and cause damage.
Labels should also be of the type recommended for use in copiers
and laser printers, in which the base carrier page is entirely covered
by labels. Other types of label stock may damage the printer due to
the labels peeling off during the printing process. Suitable types are:
> Avery White Laser Label types 7162, 7664, 7666 (A4), or
5161 (Letter)
C9650 User’s Guide> 25
P
APER INPUT AND OUTPUT INFORMATION
The following table relates paper parameters to input trays (Tray 1
to Tray 5 (numbering from the top) and MP Tray) and to output
areas (Face-down stacker and Face-up stacker).
TYPE SIZE WEIGHT INPUT/
OUTPUT
Plain paper A3, A3 Nobi, A3 Wide,
Postcard – – Tray 1 or MP Tray
Envelope 4.72 x 9.25 in
A4, A5, A6, B4, B5,
Letter, Legal 13,
Legal 13.5, Legal 14,
Executive, Tabloid,
Tab l o id Ex tra
Custom
W: 3.94 – 12.91 in
L: 5.82 – 18 in
Custom
W: 3.12 – 12.91 in
L: 3.54 – 18 in
Banner
W: Letter width
L: 18 – 48 in
Index card:
3 x 5 in
3.54 x 8.07 in
9.25 x 4.72 in
9.25 x 4.13 in
9.45 x 13.07 in
8.50 x 10.91 in
4.69 x 7.76 in
8.27 x 11.69 in
17 – 57 lb Any Tray
Any Stacker
17 – 57 lb Any Tray
Face-up St ac ke r
15 – 71 lb MP Tray
Face-up St ac ke r
34 lb
recommended
15 – 71 lb MP Tray
23 lb MP Tray
MP Tray
Face-up St ac ke r
Face-up St ac ke r
Face-up St ac ke r
Face-up St ac ke r
12.76 x 9.02 in
9.02 x 6.38 in
8.66 x 4.33 in
8.88 x 3.88 in
9.5 x 4.13 in
7.5 x 3.88 in
Labels A4, Letter, B5 0.004 –
C9650 User’s Guide> 26
Based on
24 lb paper
0.008 in
MP Tray
Face-up St ac ke r
TYPE SIZE WEIGHT INPUT/
OUTPUT
Transparencies
Glossy paper
T
RAYS AND STACKERS
T
RAYS
1 TO 5
A4, Letter 0.004 in Tray 1 or MP Tray
Face-up St ac ke r
Tray 1 is the standard blank paper input tray and can hold up to 530
sheets of 20 lb (75 g/m²) paper. Additional trays, to give a total of
five, can be added as an option to give a total tray capacity of 2650
sheets of 20 lb (75 g/m²) paper.
If you have identical paper stock loaded in another tray (for example
Tray 2 or the MP Tray), you can have the printer automatically
switch to that other tray when the current tray runs out of paper.
This function can be enabled by driver settings when printing from a
Windows application or by a menu setting when printing from other
applications.
MP
TRAY
The multi-purpose tray is used for media sizes additional to those of
the standard trays, heavier media weights and special media.
The multi-purpose tray can handle the same sizes as the standard
trays but in weights up to 73 lb (330 g/m²). For very heavy paper
stock use the face-up paper stacker. This ensures that the paper
path through the printer is almost straight.
The multi-purpose tray can feed paper widths as small as 3in
(76.2 mm) and lengths up to 47.24 in (1200 mm). For banner
printing, recommended sizes are Letter wide, 35.43 in and 47.24 in
long and weight 34 lb (128 g/m²).
Use the multi purpose tray for printing on envelopes and
transparencies. Up to 100 sheets of transparencies or 25 envelopes
can be loaded at one time, subject to a maximum stacking depth of
1 in.
Paper or transparencies should be loaded print side up and top edge
into the printer. Do not use the duplex (two-sided printing) function
for transparencies.
C9650 User’s Guide> 27
F
ACE-DOWN STACKER
The face-down stacker on the top of the printer can hold up to 500
sheets of 20 lb (80 g/m²) standard paper, and can handle paper
stocks from 17 – 57 lb (64 – 216 g/m²). Pages printed in reading
order (page 1 first) will be sorted in reading order (last page on top,
facing down).
F
ACE-UP STACKER
The face-up stacker should be opened and the tray extension pulled
out when required for use. (With the face-up stacker either open or
closed, the driver setting of Face Down will successfully direct prints
to the Face-Down stacker.)
The face-up stacker can hold up to 200 sheets of 20 lb (80 g/m²)
standard paper and can handle stocks up to 73 lb (330 g/m²).
Always use this stacker and the multi-purpose feeder for paper
stocks heavier than 57 lb (216 g/m²).
D
UPLEX UNIT (IF INSTALLED
)
This option provides automatic two-sided printing on plain paper fed
from Trays 1 – 5 or the MP Tray. Applicable paper sizes are A6, A5,
B5, B5LEF, Executive, A4, A4LEF, Letter, LetterLEF, Legal 13 in,
Legal 13.5 in, Legal 14 in, B4, Tabloid, Tabloid Extra, A3, A3 Wide,
A3 Nobi, Custom size (3.9 – 12.9 in wide, 5.8 –18 in long), using
paper stocks in the range 20 – 32 lb (75 – 120 g/m²).
C9650 User’s Guide> 28
T
RAY AND STACKER EXAMPLES
L
OADING TRAYS
Tray 1 is used in the following example.
1. Pull out the tray.
2. Press the paper rear stopper tab (1) and adjust the tab to the
required paper size.
1 TO 5
1
3. Fan the paper to be loaded then tap the edges of the stack on
a flat surface to make it flush.
C9650 User’s Guide> 29
4. Load the paper (face down and top edge towards the right for
letterhead paper), press the tab (2) on the paper guide and
adjust the guides (3) for a snug fit to the paper.
To avoid paper jams:
• Do not leave space between the paper and the guides and
rear stopper.
• Do not overfill the paper tray. Capacity depends on the
paper type.
• Do not load damaged paper.
• Do not load paper of different sizes or types at the same
time.
3
2
C9650 User’s Guide> 30
5. Gently push the tray back into the printer.
U
SING THE
MP T
RAY
1. Squeeze the handle (1) and open the multi-purpose tray.
1
C9650 User’s Guide> 31
2. Fold out the paper support section and swivel out the
extension supports (2).
3
2
3. Adjust the paper guides (3) to the size of the paper being
used.
4. Fan the paper to be loaded then tap the edges of the stack on
a flat surface to make it flush.
5. Load the paper.
• For single-sided printing on letterhead, load the paper into
the multi-purpose tray with pre-printed side up and top
edge into the printer.
• For two-sided (duplex) printing on letterhead, load the
paper with pre-printed side down and top edge away from
C9650 User’s Guide> 32
the printer. (The duplex unit must be installed for this
function.)
• Envelopes should be loaded face-up with long edge into
the printer. Do not select duplex printing on envelopes.
• Do not leave space between the paper and the guides.
• Do not exceed the paper capacity of approximately 230
sheets, 100 transparencies or 25 envelopes. Maximum
stacking depth is 1 in.
C9650 User’s Guide> 33
U
SING THE STACKERS
Face-down stacker
When the face-up stacker (1) on the left side of the printer is closed
(its normal position), paper is ejected to the face-down stacker on
the top of the printer.
1
Face-up stacker
The face-up exit path is used for heavy paper (cardstock etc.),
envelopes, transparencies, and labels.
1. Open the stacker (1).
1
C9650 User’s Guide> 34
2. Flip out the paper support (2).
2
3. Swivel out the paper support extension (3).
3
C9650 User’s Guide> 35
C
ONTROL PANEL
The control panel can be swivelled to 90° (maximum) upwards from
its base position (1) as required for ease of use.
1
B
UTTONS AND LIGHTS
The parts of the control panel are identified and briefly explained
below:
1. Shutdown/Restart button
Hold down for more than 2 seconds for a soft shutdown. You
can then press this button again for a restart or use the
Power switch to turn off the printer completely.
C9650 User’s Guide> 36
2. Ready light
On: indicates ready to print
Flashing: indicates processing print data
Off: indicates unable to receive data (offline)
3. Attention light
Off: indicates normal operation
Flashing: indicates error(s) present but printing can continue
On: indicates error(s) present and printing cannot continue
4. Display panel
Displays status and setup information for the printer and user
help information in your chosen language
5. Up-arrow button
Enters menu mode and enables upward movement through
the displayed list of menu items
6. Down-arrow button
Enters menu mode and enables downward movement through
the displayed list of menu items
7. Back button
Returns to the previous higher level menu item
8. Enter button
Enters menu mode and selects the menu item highlighted in
the display panel
9. Online button
Switches between online (printer ready to receive data) and
offline (printer not ready to receive data)
10. Cancel button
Cancels current print job
11. Help button
Provides additional textual or image data to supplement what
is displayed on the display panel
C9650 User’s Guide> 37
D
ISPLAY PANEL MESSAGES
There are four types of display panel message:
> Status information
> Menu (functions) information
> Configuration information
> Help information
S
TATUS INFORMATION
Status information is associated with three printer states:
In the Information state, such as idling or printing, the printer
is able to process print jobs.
In the Warning state, the printer has encountered some minor
problem but is still able to process print jobs.
In the Error state, the printer has encountered a problem and
cannot continue printing until the user has intervened and
removed the cause of the trouble.
The top two lines of the display panel show the printer status. The
bottom of the display panel normally shows a bar chart of the toner
usage.
M
ENU
(F
UNCTIONS) INFORMATION
There are three types of menu (functions) information:
User menus: accessed by pressing the Enter button, Up-
arrow or Down-arrow button on the control panel. These
menus are available to the general user to make various
settings that are used in the running of the printer.
Administrator menu: accessed by pressing the Enter button
for more than 2 seconds while turning on the printer power
supply (including Restart). Available to administrator level
users. Restricts the changes that general users can make via
the user menus.
System maintenance menu: accessed by pressing the Up-
arrow and Down-arrow buttons together for more than 2
seconds while turning on the printer power supply (including
C9650 User’s Guide> 38
Restart). Available to support staff to allow printer
configurations and special functions to be set.
C
ONFIGURATION INFORMATION
Configuration information displays printer configuration
information such as internal firmware versions.
Menu options at each level can be scrolled through by moving the
highlight with the Up-arrow/Down-arrow buttons and a
highlighted option at that level can be selected by pressing the
Enter button. When the lowest level menu has been selected, you
can change the setting for that menu by selecting the required
highlighted value from a list or by entering a numeric value. In other
cases, you can display or print configuration information.
H
ELP MODE
When an error has occurred, press the Help button. Information
displays that will help you correct the error.
D
ISPLAY PANEL MESSAGES
The display panel messages, supplemented by the Help messages
where appropriate, are intended to be self-explanatory. More
information on typical messages is provided in “Appendix A – Display
Panel Messages” on page 105.
U
SING THE MENUS
NOTE
Menu details are given in “Appendix B – Menu system” on
page 107 for reference.
The Enter, Up-arrow, Down-arrow and Back buttons are used to
move through the printer menus. You can adjust settings (e.g. set
the paper size for Tray 1) or view information (e.g. how much is left
of a selected consumable).
Many of these menu settings can be, and often are, overridden by
settings in the Windows printer drivers. However, several of the
driver settings can be left at "Printer Setting," which will then default
to the settings entered in these printer menus.
C9650 User’s Guide> 39
The steps involved in using the menus are typically as follows:
1. Ensure that the display panel indicates that the printer is
ready to print.
2. Enter User menu mode by pressing either the Enter button
or the Up-arrow or Down-arrow button and press the
latter two repeatedly until the desired menu is highlighted in
the displayed list.
3. Press the Enter button to select this menu.
4. Press the Up-arrow or Down-arrow buttons repeatedly
until the desired Item is highlighted.
5. Press the Enter button to select this Item.
6. Press the Up-arrow or Down-arrow buttons repeatedly
until the desired Value is highlighted.
7. Press the Enter button to select this Value. (If you are
setting a parameter, ensure that an asterisk (*) appears
beside the selected parameter Value.)
8. Press the Online button to exit menu mode and return to the
ready to print status.
Refer to the section entitled “Getting started” on page 41 and
“Appendix B – Menu system” on page 107 for examples of using the
menus.
C9650 User’s Guide> 40
G
ETTING STARTED
This section provides information to help you get started with using
your printer.
P
RINTER LOCATION
Check that you have sufficient space for access:
> around your printer:
20cm 8in
60cm 60cm
24in24in
100cm 40in
C9650 User’s Guide> 41
> above your printer:
70cm
28in
T
URNING OFF/ON
T
URNING OFF
No hard disk drive installed
1. If a hard disk drive is NOT installed, use the On/Off switch.
C9650 User’s Guide> 42
Hard disk drive installed
1. If your printer has a hard disk drive installed, hold down the
Shutdown/Restart button (1) on the control panel for more
than 2 seconds to start the shutdown process.
1
2. When the display panel shows that you can either turn off or
restart the printer, use the On/Off switch to turn off the
printer.
C9650 User’s Guide> 43
T
URNING ON
NOTE
If the display panel shows that you can either turn off or restart
the printer, press Shutdown/Restart to turn on the printer.
1. If the printer is turned off (no power), use the On/Off switch
to turn on the printer.
C
HANGING THE DISPLAY LANGUAGE
The default language used by your printer for display messages and
for report printing is English. If required, this can be changed using
the Panel Language Download Utility located on the installation CD
under Optional Utilities.
C9650 User’s Guide> 44
C
HECKING CURRENT SETTINGS
Carry out the following steps to generate a Configuration report
(Menu Map) to confirm that your printer is correctly configured.
1. Ensure that there is Letter paper in Tray 1 (to be used in this
operation).
2. Ensure that the display panel indicates that the printer is
ready to print.
3. Press the Up-arrow or Down-arrow buttons repeatedly
until Print Information is highlighted.
4. Press the Enter button to select Print Information.
5. Press the Up-arrow or Down-arrow buttons repeatedly
until Configuration is highlighted.
6. Press the Enter button to select Configuration.
7. Press the Enter button to execute the command and a
Configuration document is printed.
8. After printing the configuration document, the printer returns
to the ready to print status.
You can use this document to check your printer
configuration. System values and installed accessories are
listed at the top of the first page while status values and
settings follow.
C9650 User’s Guide> 45
I
NTERFACES AND CONNECTION
Your printer is equipped with a selection of data interfaces:
> Parallel – For direct connection to a PC. This port requires a
bi-directional (IEEE 1284 compliant) parallel cable.
> USB – This port requires a cable conforming to USB version
2.0 or above.
The printer may not work if a USB- compatible device is
connected concurrently with other USB-compatible machines.
When connecting multiple printers of the same type, they
appear as *****, ***** (2), ***** (3), etc. These numbers
depend on the order of connecting or turning on each printer.
> Ethernet – For network cable connection.
NOTE
Interface cables are not supplied with your printer.
C9650 User’s Guide> 46
C
ONNECTING THE PARALLEL INTERFACE
1. Turn off the printer and the computer.
2. Connect a parallel cable between the printer and computer.
3. Turn on the printer and then the computer.
C
ONNECTING THE
USB
INTERFACE
Do not connect the USB cable at this time. You will be instructed
when to connect the USB cable when you run the Drivers CD.
If you are connecting your printer directly to a stand alone computer
proceed to the section entitled “Printer Drivers”.
C9650 User’s Guide> 47
C
ONNECTING THE NETWORK INTERFACE
CAUTION!
Do not connect a USB cable into the network interface
connector as this may lead to malfunction.
1. Turn off the printer and the computer.
2. Install the Ferrite core to the Ethernet cable as shown.
C9650 User’s Guide> 48
3. Connect an Ethernet cable between the printer and an
Ethernet hub.
4. Turn on the printer and then the computer.
If your printer is to be installed as a network printer, please refer to
the relevant section in the Software Installation Guide and
Configuration Guide for further details on how to configure the
network connection before installing the printer drivers.
NOTE
Administrator’s authority is required when installing a network
connection.
U
SING THE DRIVERS
Insert the Printer Software CD into your computer and follow the onscreen instructions. You are prompted to follow a set of basic steps
to configure the display panel language, install drivers and other
software and finally print a test page to check that your printer is
operating correctly.
CD
C9650 User’s Guide> 49
O
PERATION
U
SING THE PRINTER
For full details of how to use the printer and any optional accessories
to print jobs efficiently and effectively, please refer to the Printing
Guide.
C9650 User’s Guide> 50
C
ONSUMABLES AND MAINTENANCE
This section explains how to replace consumable and maintenance
items when due. As a guide, the life expectancy of these items is:
> Black Toner — 18,500 Letter pages at 5% coverage.
> Cyan, Magenta, Yellow Toner— 16,500 Letter pages at 5%
coverage
The printer is shipped with sufficient toner for 7,500 Letter
pages in the print cartridges of which 1 – 2,000 Letter pages
of toner are used to charge the image drum.
> Image drum — 42,000 Letter pages average life
> Transfer belt — Approximately 100,000 Letter pages
> Fuser — Approximately 100,000 Letter pages
> Waste toner — 30,000 Letter pages average life
C
HECKING CONSUMABLE/MAINTENANCE ITEM USAGE
At any time, you can check how much of each consumable/
maintenance item is left by using the appropriate menus. For
example, enter the menu system and follow the path:
Configuration>Supplies Life>Cyan Toner
The percentage of Cyan Toner remaining is displayed on the display
panel and the printer then returns to the ready to print status.
R
EPLACEMENT INDICATIONS
The display panel provides messages to the effect that
consumables/maintenance items are running low or nearing end of
life followed some time later by a message that replacement is
required. You should replace the item as soon as possible after this
message is displayed to avoid the possibility of print quality being
compromised.
The paper feed rollers and the multi-purpose (MP) tray feed rollers
do not have any replacement warning messages. Recommended
replacement: after approximately 120,000 Letter sheets.
C9650 User’s Guide> 51
C
ONSUMABLE ITEM ORDER INFORMATION
ITEM LIFE ORDER NUMBER
Toner, Black 18,500 Letter pages @ 5% 42918984
Toner, Cyan 16,500 Letter pages @ 5% 42918983
Toner, Magenta 16,500 Letter pages @ 5% 42918982
Toner, Yellow 16,500 Letter pages @ 5% 42918981
Image drum, Black 42,000 Letter pages avg 42918168
Image drum, Cyan 42,000 Letter pages avg 42918167
Image drum, Magenta 42,000 Letter pages avg 42918166
Image drum, Yellow 42,000 Letter pages avg 42918165
Staples 3 x 3000 staples 42937601
M
AINTENANCE ITEM ORDER DETAILS
ITEM LIFE ORDER NUMBER
Fuser unit 100,000 Letter pages 120V:42931701
230V: 42931702
Belt unit 100,000 Letter pages 42931601
Waste toner bottle 30,000 Letter pages avg 42869401
C9650 User’s Guide> 52
R
EPLACING CONSUMABLES/MAINTENANCE ITEMS
Each consumable or maintenance item comes complete with its own
installation details which give full instructions on replacement. You
are advised to follow these instructions carefully.
CAUTION!
Only use genuine Oki Original consumables to ensure
the best quality and performance from your hardware.
Non-Oki Original products may damage your printer’s
performance and invalidate your warranty.
Specifications subject to change without notice. All
trademarks acknowledged.
C
LEANING THE
You are advised to clean the LED heads:
> any time you replace a toner cartridge (a LED lens cleaner is
enclosed with each replacement toner cartridge)
> if printing is showing signs of faded images, white stripes or
blurred letters
You can use a LED lens cleaner or dry, soft cloth for cleaning the LED
heads.
1. Open the top cover.
LED
HEADS
C9650 User’s Guide> 53
2. With an LED lens cleaner or soft cloth, gently wipe each of
the four heads (1). Move the cleaner as shown, using a clean
section of the cleaner with each pass. Be careful not to
damage the guards (2).
3. Close the top cover.
1
2
C9650 User’s Guide> 54
C
LEANING THE PAPER FEED ROLLERS
Clean the paper feed rollers if paper jams frequently occur.
1. Remove items like a wrist watch or bracelet and follow the
correct steps to turn the printer off depending on whether a
hard disk drive is installed.
2. Open Tray 1 side cover and pull out the paper guide plate (1).
1
C9650 User’s Guide> 55
3. Remove Tray 1 completely from the printer.
4. Gaining access through the gap left by Tray 1, wipe the 3
paper feed rollers (2) with a soft cloth lightly moistened with
water.
5. Replace Tray 1.
2
C9650 User’s Guide> 56
6. Return the paper guide plate to its original position and close
Tray 1 side cover.
7. Turn on the printer.
C9650 User’s Guide> 57
C
LEANING THE PRINTER CASING
1. Follow the correct steps to turn the printer off depending on
whether a hard disk drive is installed.
2. Wipe the printer surface with a soft cloth moistened sparingly
with water or neutral detergent.
3. Use a soft dry cloth to dry the printer surface.
C9650 User’s Guide> 58
4. Turn on the printer.
E
MPTYING THE PUNCH CHIP BOX
ACCESSORY
When the display panel indicates that the punch chip box is full,
empty the box as follows:
1. Operate the Finisher lever and move the Finisher away from
)
the printer.
(P
UNCH UNIT OPTIONAL
C9650 User’s Guide> 59
2. Pull out the punch chip box, being careful to keep it level so
as not to spill any chips.
3. Discard the chips in an appropriate place.
4. Replace the punch chip box carefully into the Finisher.
C9650 User’s Guide> 60
5. Check that the punch chip box has been replaced correctly
then move the Finisher back into position, being careful not
to trap your fingers.
C9650 User’s Guide> 61
O
PTIONAL ACCESSORIES
This section describes optional accessory equipment for your
printer. The following accessories are available:
> duplex unit (to enable two-sided printing) (C9650n only)
> additional RAM memory
> hard disk drive (required for verified and spooled printing,
direct printing of PDFs, when collation errors appear,
adding extra fonts) (C9650n and C9650dn only)
> second, third paper tray (to increase paper input capacity)
> high capacity feeder (equivalent to three paper trays)
NOTE
Tray configurations are: Tray 1 only, Tray 1 + 2nd Tray, Tray
1 + 2nd Tray + 3rd Tray, Tray 1 + HCF, Tray1 + 2nd Tray +
HCF.
> Finisher (for stapling printer output)
> Punch unit (to extend Finisher functionality)
C9650 User’s Guide> 62
A
CCESSORY ORDER INFORMATION
ITEM ORDER NUMBER
Duplex unit 42797201
Additional RAM memory
256 MB
512 MB
Hard disk drive 70050501
Second, third paper tray 42831301
High capacity feeder (HCF) 42831501
Finisher:
4-tray
5-tray
Finisher Punch Unit:
2-3 hole 42872902
70050301
70050401
42940201
42872701
C9650 User’s Guide> 63
I
NSTALLING ACCESSORIES
Each accessory (apart from the Finisher) comes complete with its
own documentation which gives full instructions on installation.
You are advised to follow these instructions carefully.
After installation, print out a Menu Map (Configuration document)
to check that the installation has been successful.
NOTE
The Finisher and Punch unit must be installed by an authorized
engineer.
For the following accessories, you have to make the appropriate
setting in your printer driver(s):
> duplex unit
> paper tray(s)
> Finisher
Refer to the Printing Guide for driver setting details.
C9650 User’s Guide> 64
T
ROUBLESHOOTING
G
ENERAL
If the printer display panel does not display anything or is still in
stand-by mode 10 minutes after switching on, follow the printer
shutdown sequence to switch it off. Check all cable connections
before restarting the printer. If the problem persists, contact your
dealer.
P
APER JAMS
This section provides information to help you deal with problems
that may arise when using the printer. The following paragraphs
describe actions to take in the event of a paper jam and how to deal
with unsatisfactory print results. Display panel messages about
paper jams and relevant actions are given in this section while a list
of other typical messages and suggested responses is given in
“Appendix A – Display Panel Messages” on page 105.
P
APER JAMS
If a paper jam occurs, a message appears on the display panel in the
printer Control Panel. You can press the Help button to display
guidance on how to clear the jam.
For full details of clearing jams, refer to the following paragraphs,
which correspond to the paper jam messages.
–
PRINTER
O
PEN COVER, PAPER JAM, TTTTTT SIDE COVER
Tray 1, or any one of Tray 2 to Tray 5 (if installed), can appear in
place of the tttttt characters in the display panel message. In this
example Tray 1 is used, the procedure being similar for all other
trays.
C9650 User’s Guide> 65
1. Squeeze the catch (1) on Tray 1 side cover and open the
cover.
2. Holding it by the tab (2), turn the paper guide outward.
2
3. Carefully remove the jammed paper.
C9650 User’s Guide> 66
4. Put the paper guide back into position and close Tray 1 side
cover.
O
PEN COVER, PAPER JAM, SIDE COVER
1. If the MP Tray is open, close it so that the side cover (1) is
visible.
1
C9650 User’s Guide> 67
2. Pull the release lever (2) and pull open the side cover.
2
3. Carefully remove the jammed paper.
C9650 User’s Guide> 68
4. Close the side cover.
O
PEN COVER, PAPER JAM, TOP COVER
1. Squeeze the top cover handle (1) and open the top cover.
1
WARNING!
Be careful not to touch the fuser unit which is hot after
printing.
C9650 User’s Guide> 69
2. Squeeze the basket handle (2) and raise the drum basket.
2
3. Carefully remove any paper on the belt.
4. If paper is jammed in the fuser unit, push the lock lever (3)
in the direction shown to release the unit.
WARNING!
Be careful not to touch the fuser unit which may be hot
after printing. If the fuser unit is hot, wait until it cools
before attempting to remove any jammed paper.
C9650 User’s Guide> 70
Holding the fuser unit (4) by the handle, lift it out of the
printer and place it on a flat surface.
4
3
5. Pull up the jam release levers (5) and remove the jammed
paper.
5
C9650 User’s Guide> 71
6. Carefully replace the fuser unit into the printer and turn the
lock lever (6) in the direction shown to lock the fuser unit.
6
7. If paper is jammed near the paper exit, open the face-up
stacker (7).
7
C9650 User’s Guide> 72
8. Open the side cover (paper exit) (8) and remove the jammed
paper.
8
9. Close the side cover (paper exit) and then the face-up
stacker.
C9650 User’s Guide> 73
10. Return the image drum basket (9) into position and check it
is locked.
9
11. Close the top cover and ensure it is latched.
C9650 User’s Guide> 74
P
APER JAMS
C
HECK DUPLEX UNIT, PAPER JAM
1. If a Finisher unit is attached to your printer, operate the lever
–
DUPLEX UNIT (IF INSTALLED
(1) of the Inverter unit to separate the Inverter from the
printer.
)
1
2. Operate the duplex cover release button (2) and open the
cover.
2
C9650 User’s Guide> 75
3. Carefully remove any jammed paper.
4. Operate the levers (3) and pull out the duplex unit.
3
C9650 User’s Guide> 76
3
5. Holding the front top cover by the grip (4), push it gently
inwards and raise it.
4
6. Remove any jammed paper.
C9650 User’s Guide> 77
7. In similar manner, check for and clear any paper jammed
under the rear top cover.
8. Replace the two top covers.
C9650 User’s Guide> 78
9. Raise the front cover of the duplex unit.
10. Push the duplex unit back into position.
C9650 User’s Guide> 79
11. If you detached a Finisher unit to gain access to the duplex
unit, replace the Finisher unit.
C9650 User’s Guide> 80
P
APER JAMS
C
HECK FINISHER, PAPER JAM/PAPER REMAINS
Use the Help button on the printer control panel to check the number
displayed. You will need this to be able to clear the paper jam. The
following paragraphs explain what to do for each of the indicated
numeric codes.
– F
INISHER (OPTIONAL ACCESSORY
)
591, 592, 593, 599/ 643, 645 (
1. Remove any paper at the Finisher paper exit.
PAPER JAM AROUND FINISHER
)
C9650 User’s Guide> 81
2. Operate the Finisher lever (1) and move the Finisher away
from the Inverter.
1
3. Open the Finisher top cover.
C9650 User’s Guide> 82
4. Carefully remove any jammed paper.
5. Close the Finisher top cover.
6. Move the Finisher back into position and connect it to the
Inverter.
C9650 User’s Guide> 83
594, 597, 598/ 644, 646 (
1. Operate the Finisher lever (1) and move the Finisher away
from the Inverter.
PAPER JAM IN FINISHER
)
1
2. Open the Finisher front cover (2).
2
C9650 User’s Guide> 84
3. Continue to turn the lower knob (3) clockwise until any
jammed paper is completely ejected.
3
4. Remove the ejected paper.
5. Close the Finisher front cover.
C9650 User’s Guide> 85
6. Open the Finisher right side cover.
7. Carefully remove any jammed paper.
8. Close the Finisher right side cover.
C9650 User’s Guide> 86
9. Move the Finisher back into position and connect it to the
Inverter.
590 (
PAPER JAM IN FINISHER/PUNCH UNIT
)
1. Operate the Finisher lever (1) and move the Finisher away
from the Inverter.
1
C9650 User’s Guide> 87
2. Move the tab (2) on the right side of the Finisher to align it
with the mark (3).
3
2
3. Open the Finisher top cover.
C9650 User’s Guide> 88
4. Carefully remove any jammed paper.
5. Close the Finisher top cover.
6. Move the Finisher back into position and connect it to the
Inverter.
C9650 User’s Guide> 89
C
HECK INVERTER, PAPER JAM
1. Operate the Finisher lever (1) and move the Finisher away
from the Inverter.
1
2. Squeeze the recessed handle (2) and open the left side cover
of the Inverter.
2
C9650 User’s Guide> 90
3. Carefully remove any jammed paper.
4. Close the Inverter left side cover.
5. Move the Finisher back into position and connect it to the
Inverter.
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6. Operate the Inverter lever (3) and separate the Inverter from
the printer.
3
7. Open the right side door (4) of the Inverter.
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4
8. Remove any jammed paper.
9. Close the right side door.
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10. Move the Finisher and Inverter back into position and connect
to the printer.
A
VOIDING PAPER JAMS
The following table summarizes possible causes of paper jams and
suggests ways of avoiding them.
POSSIBLE CAUSE SUGGESTED REMEDY
The printer is not level. Place the printer on a steady, level surface.
Your print media is too light or
too heavy.
Your print media is damp or
charged with static electricity.
Your print media is creased or
curled.
Your print media sheets are
not aligned with each other.
Your print media is not aligned
properly in the paper tray.
Your envelopes to be printed
are not oriented properly.
Use appropriate media.
Use media that has been stored in
appropriate temperature and humidity
conditions.
Use appropriate media. Decurled media can
be used.
Remove the sheets, jog them into alignment
and reload them.
Adjust the paper stop and paper guides of
the tray, or the manual feed guide on the MP
Tray to align the media properly.
Adjust the orientation as required.
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POSSIBLE CAUSE SUGGESTED REMEDY
Your printer feed roller is dirty. Wipe the roller with a cloth moistened with
Your printer feed rollers are
wearing out.
The media weight or type
have been wrongly set.
D
EALING WITH UNSATISFACTORY PRINTING
water.
Replace the feed rollers.
Select the correct printer menu settings for
[Media Weight] and [Media Type].
SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE
Vertical white lines
can be seen on the
printed page.
Printed images are
fading vertically.
The LED head is dirty. Wipe the LED head with a
The toner is low. Replace the toner cartridge.
Foreign materials may
be present in the image
drum.
Light-shielding film of
the image drum
cartridge is dirty.
The LED head is dirty. Wipe the LED head with a
The toner is low. Replace the toner cartridge.
LED lens cleaner or with a
soft cloth.
Replace the image drum
cartridge.
Wipe the film with a LED
lens cleaner or with a soft
cloth.
LED lens cleaner or with a
soft cloth.
The paper is not
suitable for the printer.
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Use recommended paper.
SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE
Printing is light. The toner cartridge is
Partially faded
images. White
spots and lines
appear in solid
printing.
Vertical lines
appear.
Horizontal Lines
and spots appear
periodically.
not properly seated.
The toner is low. Replace the toner cartridge.
The paper is moist. Use paper stored in proper
The paper is not
suitable for the printer.
Thickness and type of
paper are inappropriate.
Recycled paper is being
used.
Paper is moist or dry. Use paper stored in proper
The image drum
cartridge is damaged.
The toner is low. Replace the toner cartridge.
When the interval is
about 94mm (4in), the
image drum (the green
tube) is damaged or
dirty.
When the interval is
about 42mm (1.5in),
there may be foreign
particles in the image
drum cartridge.
When the interval is
about 87mm (3.5in),
the fuser unit is
damaged.
The image drum
cartridge has been
exposed to light.
Reinstall the toner
cartridge.
temperature and humidity
conditions.
Use recommended paper.
Set a proper value for
[Media Weight] and [Media
Type] in the menu setup, or
set one value thicker for
[Media Weight].
Set one value thicker for
[Media Weight] in the menu
setup.
temperature and humidity
conditions.
Replace the image drum
cartridge.
Wipe it lightly with a soft
cloth. Replace the image
drum cartridge when it is
damaged.
Open/close the top cover,
and print again.
Replace the fuser unit.
Replace the image drum
cartridge if the problem is
not resolved.
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SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE
White area of paper
is lightly stained.
Periphery of the
letters is smudged.
Toner comes off
when it is rubbed.
Glossiness is not
uniform.
S
TAPLE JAMS
C
HECK FINISHER
– F
, S
Paper contains static. Use paper stored in proper
Too thick paper is used. Use thinner paper.
The toner is low. Replace the toner cartridge.
The LED head is dirty. Wipe the head with LED lens
The thickness and type
of the paper are
incorrectly set.
Recycled paper is used. Set one value thicker for
The thickness and type
of the paper are
incorrectly set.
INISHER (OPTIONAL ACCESSORY
temperature and humidity
conditions.
cleaner or with a soft cloth.
Set the correct value of
[Media Type] and [Media
Weight] in the menu setup
or set one value thicker for
[Media Weight].
[Media Weight] in the menu
setup.
Set the correct value of
[Media Type] and [Media
Weight] in the menu setup
or set one value lighter for
[Media Weight].
)
TAPLE JAM
When the display indicates a staple jam has occurred, clear the jam
as follows:
1. Open the Finisher front cover.
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2. Turn the knob in the direction indicated until the colored
indicator appears.
3. Remove any paper that awaits stapling in the paper ejection
area.
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4. Pull out the staple unit.
5. Turn the knob in the direction indicated to move the stapler
to the front.
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6. Grip both sides of the staple cartridge, pull it up and remove
it.
7. Raise the staple cartridge gate.
8. Remove all staples that are emerging from the staple case.
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