Nuance ScanSoft Dragon NaturallySpeaking - 11.5 Administrator Guide

Administrator Guide

Version 11.5

1

Dragon Administrator Guide version 11.5

Copyright

2011. Dragon version 11.5.

This material may not include some last-minute technical changes and/or revisions to the software. Changes are periodically
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Notice

Nuance Communications, Inc. is strongly committed to creating high quality voice and data management products that, when
used in conjunction with your own company’s security policies and practices, deliver an efficient and secure means of man­aging confidential information.

Nuance believes that data security is best maintained by limiting access to various types of information to authorized users only.
Although no software product can completely guarantee against security failure, Dragon Medical Enterprise Network Edition
software contains configurable password features that, when used properly, provide a high degree of protection.

We strongly urge current owners of Nuance products that include optional system password features to verify that these fea­tures are enabled! You can call our support line if you need assistance in setting up passwords correctly or in verifying your
existing security settings.

Published by Nuance Communications, Inc., Burlington, Massachusetts, USA

Visit Nuance Communications, Inc. on the Web at www.nuance.com.
Visit Nuance Healthcare on the Web at www.nuance.com/healthcare.

2

Contents

Chapter 1: Introduction to Dragon 11.5 1

Getting started with Dragon 11.5 2

Dragon version 11.5 - What's New for administrators 4

Configuring how Dragon receives audio from a smartphone 6

How Dragon receives audio from a smartphone 6

Configuring the smartphone server 6

Dictating with a smartphone over a network 11

Using the Dragon Remote Microphone Application in a home network 11

Using the Dragon Remote Microphone Application in Public Wi-Fi Hotspots 11

Using the Dragon Remote Microphone Application in corporate environments with mul­tiple subnets 11

Issues with Firewalls, Antivirus software and Malware detection software 12

iOS 4.3 and HotSpot Tethering 12

Creating Windows shortcuts to User Profiles and Vocabularies 13

To create a shortcut to a User Profile and Vocabulary 13

Types of Paths 14

Using multiple acoustic models with a User Profile 15

Acoustic Optimization for User Profiles with BestMatch IV acoustic models 15

Multiple acoustic models and User Profiles on single and multi-core computers 15

Using Australian, Indian, and Southeast Asian accents in Dragon 11 or greater

17

Upgrading User Profiles older than Version 10.0 Service Pack 1 to Dragon 11 or greater

17

Upgrading User Profiles newer than Version 10.0 Service Pack 1 to Dragon 11 or
greater 18

Installing, modifying and upgrading Dragon 21

Chapter 2: Preparing to Install Dragon 23

Preparing for an installation or upgrade 24

Installation restrictions 24

File Structure 24

Installation checklist 25

Installation checklist 25

Upgrade checklist 26

Support Checklist 26

Dragon system requirements 27

Processor 27

Processor cache 27

Contents

Operating systems and RAM 27

Free hard disk space 28

Microphone 28

Sound card 28

Other requirements 28

Storage space required for User Profiles 30

Installing on or Upgrading to Windows Vista and Windows 7 32

Upgrade considerations 32

Roaming User Profiles in an MSIInstallation on Vista or Windows 7 32

Coexistence with other Dragon products 33

Coexistence with previous versions of Dragon 33

Coexistence with Dragon SDK Client Edition 33

Run Dragon SDK Client Edition 11 on a computer with Dragon 11 or greater 33

Run Dragon 11 or greater on a computer with Dragon SDK Client Edition 11 33

Chapter 3: Installing Dragon 35

Installing Dragon on a single computer 36

Installing the Dragon 11.5 service pack 40

Sample custom installation of Dragon Medical 41

Preparing for the Roaming feature 41

Install Dragon 41

Setting the Dragon Options 42

Setting the Administrative Options: Roaming User Profiles 51

Setting the Administrative Options: Miscellaneous options 54

Setting the Administrative Options: Scheduled Tasks 55

Setting Auto-Formatting Options 55

57

Post Installation Tasks 58

Cleaning up after uninstalling Dragon 58

Dragon file structure 59

Turning off Dragon's use of Microsoft Active Accessibility Service 63

Choosinga Medical Vocabulary toSupport YourSpecialty 65

Dragon Medical USand UKEnglish Vocabularies and Specialties 65

Enhancing the privacy of patient data 71

Security Considerations 71

Chapter 4: Upgrading Dragon 73

Upgrading Dragon 74

Installing on or Upgrading to Windows Vista and Windows 7 76

Upgrade considerations 76

Roaming User Profiles in an MSIInstallation on Vista or Windows 7 76

4

Contents

Upgrading multiple User Profiles 77

Using the User Profile Upgrade Wizard 77

User Profile Upgrade Wizard: Select the profile(s) to upgrade 77

User Profile Upgrade Wizard: Begin profile upgrading 80

Step 3: Upgrade the end-user systems 81

Preparing to upgrade Roaming User Profiles 83

Step 1: Install Dragon 11 or greater on the computer where you upgrade the Dragon 9.x or

10.x Master Roaming User Profiles 83

Step 2:On the Dragon 9.x or 10.x end-user systems that use the Roaming feature 83

Step 3: On the central network storage location for the Dragon 9.x or 10.x Master Roaming
User Profiles 84

Step 4: Copy the Dragon 9.x or 10.x Master Roaming User Profiles to the Dragon 11 or greater
client computer 84

Step 5: On the administrator system where you plan to upgrade the Dragon 9.x or 10.x Master
Roaming User Profiles 84

Upgrading master Roaming User Profiles 86

Step 1:Upgrade the Dragon 9.x or 10.x Master Roaming User Profiles 86

Step 2: Clean up the Dragon 9.x or 10.x locations for master Roaming User Profiles (optional)

89

Step 3: Copy the Dragon 11 or greater Master Roaming User Profiles to their network location
(Optional) 90

Step 4: Upgrade end-user systems to Dragon 11 or greater 90

Upgrading end-user systems 91

Step 1: Upgrade Dragon 9.x or 10.x systems that use the Roaming feature 91

Upgrading multiple User Profiles 93

Using the User Profile Upgrade Wizard 93

User Profile Upgrade Wizard: Select the profile(s) to upgrade 93

User Profile Upgrade Wizard: Begin profile upgrading 96

Vocabularies Created by a Third Party (other than by Nuance) 96

Using a custom vocabulary from Dragon Medical 10.x or earlier with Dragon Medical 11 or
greater 96

Upgrading User profiles with third party vocabularies 96

Step 2: Upgrade a User Profile that uses a custom vocabulary 97

Step 3: Import custom words to the upgraded User Profile 97

Step 4: Export the customized vocabulary 98

Step 5: Use nsadmin or the Data Distribution tool to copy the vocabulary you export 98

Chapter 5: Installing Dragon using the Windows installer (MSI) 99

Overview of Installing Dragon using the Windows Installer (MSI) 101

Before You Begin 101

Finding the MSI Installer on the DVD 101

5

Contents

Windows Vista Notes 102

Overview of the Network Installation of Dragon from a Server 103

Overview of Pushing Client Installation from a Server 103

Support for SMS and Windows 2003 Server with Active Directory 103

Overview of Alternative Ways to Carry Out Administrative Installation 104

Modifying Roaming User Profile, Miscellaneous, Schedule Settings in the INI File 105

Understanding and applying the Roaming User Options 105

Editing Miscellaneous and Scheduled Task Settings in nsdefaults.ini File 110

Understanding Network and Connection Settings in roamingdef.ini File 114

Carrying Out an Administrative Installation with .bat File 116

Understanding the script in admininstall.bat 116

Modifying admininstall.bat 118

Install Dragon on an initial computer and choose the default settings 119

Extracting MSI/MST Files from the Dragon setup.exe 120

Extracting MSI/MST Files from setup.exe 120

Using .MSI/.MST Files for Custom Installations Example 123

Step1: Running setup.exe to Extract .MSI and .MST Files 123

Step 2: Passing MST File to setup.exe to Install Dragon 123

Installation using the Dragon installation process 125

Install the Same Configuration on Additional computers 127

Creating Custom Installation Using Microsoft Custom Install Wizard 129

Installing the Microsoft Custom Installation Wizard 129

Modifying setup Properties for Custom Installation 129

Installation using the Dragon command line 137

Running natspeak.exe to Set Options 138

Natspeak.exe command line reference 142

Other Actions You Can Take on Command Line 143

Modifying Default Installation Directory 144

Configuring Installation of Product Updates 145

Suppressing Reboot of the computer After Installation 146

Setting Dragon to Run in QuickStart Mode 147

Installing the same Roaming User Profile Configuration on Additional computer(s)

Silent Installation with Language Other Than US English 149

Revising Day/Time of Scheduled Tasks (Optional) 150

Configuring Local or On-Demand Install of Vocabularies/Text-to-Speech (Optional)

Installing only particular vocabularies locally, others on-demand 152

Installing Text-to-Speech feature 153

Upgrading Your Dragon Installation from the Command Line 154

148

152

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Contents

Upgrading Roaming User Profiles 154

Step-by-Step Process for Upgrading Roaming User Profiles 156

Major and Minor Upgrades: Silent Upgrade 161

Overview of Silent Upgrade 161

GUIDs for uninstalling 161

Step-by-Step Upgrade Process 162

Using setup.exe for Upgrades 165

Using setup.exe for Silent Upgrades 165

Step-by-Step Command Line Installation with msiexec.exe 166

Finding the MSI Installer on the Dragon DVD 166

Install Dragon on Initial computer and Establish Configuration 166

Install Same Configuration on Additional computer(s) 166

Additional Options for Installations with msiexec.exe 169

Additional Options for Silent Installations 170

Modifying Default Installation Directory 170

Configuring Installation of Product Updates 170

Suppressing Reboot of computer After Installation 171

Suppressing Reboot of computer After Installation 171

Setting Dragon to run in QuickStart Mode 171

Installing the Same Roaming User Profile Configuration on Additional computer(s) 172

Launching Online Registration Form After Installation 172

Installing Some Vocabularies Locally and Others On Demand 173

Installing Text-to-Speech Feature 174

Reinstalling Dragon with Particular Set of Features 174

Setting Day/Time for Scheduled Tasks 174

Launching Online Registration Form After Installation 175

MSI Options Specific to Dragon 176

MSI Options for Installing Dragon Features/Advanced Options 180

MSI Options for Roaming User Profile, Tuning, and Data Collection Setup 183

Feature Variables to Set Through the ADDLOCAL or ADVERTISE Properties 186

Installing Visual C++ Runtime for Dragon 191

Manually Installing Visual C++ Runtime 191

Pushing an installation of the Visual C++ Runtime 191

Using an MSIfile to install the Visual C++ Runtime from a command line 192

Command Line Options for vcruntime.exe 192

Chapter 6: Configuring and using the Roaming feature and Roaming
User Profiles 193

Setting up the Roaming feature 195

Overview of the Roaming feature 197

7

Contents

The relationship between the Master and the Local Roaming UserProfile 197

Advantages of the Roaming feature 197

Hosting Master Roaming User Profiles 198

Why the Master Roaming User Profiles should be in shared directories 198

Controlling user access to other user's profiles 199

Backing up your Master Roaming User Profiles 200

Setting up the Roaming feature 202

Creating a network storage location for the Master Roaming User Profiles 203

What to consider for the Master Roaming User Profile location 203

Using a networked computer or Windows file server 203

Using a HTTPor HTTPS web server 204

Where to install and configure Dragon 207

Installing Dragon where you plan to dictate using the Roaming feature 207

Installing Dragon on the same computer as your Master Roaming User Profiles 207

For more information on installing or upgrading Dragon 207

Storage space required for the Master and Local Roaming User Profiles 209

For each Master Roaming User Profile- on the network 209

For each computer where Dragon is installed 209

For each Local Roaming User Profile- on the client PC 209

How Dragon Synchronizes Master and Local Roaming User Profiles 211

What happens during synchronization 211

What files are synchronized 212

Estimating Network traffic caused by synchronization 215

Enabling the Roaming feature on each computer where a user will dictate 218

Step 1: Start Dragon 218

Step 2: If already Dragon is running, select Administrative Settings 218

Step 3: Turn on the Roaming feature 218

Step 4: Set the location of Master Roaming User Profiles 219

Step 5: Set location of Local Roaming User Profiles 220

Step 6: Set Roaming feature options 221

Notes: 221

Administrative Settings: Roaming tab 222

Administrative Settings: Roaming User Network Location 225

Display Name 225

Network Location—Address 225

Setting up HTTPConnection: HTTP Settings 227

Authentication 227

Connection 227

Firewall and Proxy Servers 228

8

Contents

Timeouts 228

Test Connection 229

Restore Defaults 229

Setting up secure web server connection: SSL Settings 230

Certificate Store 230

Open SSL 231

General 231

Test Connection 231

Restore Defaults 231

Testing and troubleshooting an HTTP connection 232

Troubleshooting test connections 232

Setting and selecting Roaming User Profile options 234

Roaming User Profile options on the Administrative Settings dialog box 234

Creating a Roaming User Profile on the local computer 240

Creating and training a new Roaming User Profile 241

Converting a non-roaming local User Profile into a Roaming User Profile 242

Dictating with a Roaming User Profile 243

Opening a Roaming User Profile 244

Using multiple dictation sources with a single User Profile 245

To add a new dictation source to a user profile 245

Running the Acoustic and Language Model Optimizer for Roaming User Profiles 246

Running the Acoustic and Language Model Optimizer on a multi-core computer 246

Running the Acoustic and Language Model Optimizer on a User Profile with two acoustic mod­els 246

To run the Acoustic and Language Model Optimizer to optimize Roaming User Profiles 247

Controlling user access to other user's profiles 248

Making it easier for users to select their User Profiles 248

Configuring Internet Information Services and WebDAV for HTTP Roaming 251

Configuring Internet Information Servicesand WebDAV 252

Installing and configuring WebDAV on Internet Information Services 6.0 252

Installing and configuring WebDAV on Internet Information Services 7.0 253

Configuring Dragon internet roaming 255

Upgrading Roaming User Profiles:Overview 256

Step 1: Preparing to upgrade Roaming User Profiles 256

Step 2: Upgrading the User Profiles 257

Step 3: Upgrade the end-user systems 257

Preparing to upgrade Roaming User Profiles 258

Step 1: Install Dragon 11 or greater on the computer where you upgrade the Dragon 9.x or

10.x Master Roaming User Profiles 258

Step 2:On the Dragon 9.x or 10.x end-user systems that use the Roaming feature 258

9

Contents

Step 3: On the central network storage location for the Dragon 9.x or 10.x Master Roaming
User Profiles 259

Step 4: Copy the Dragon 9.x or 10.x Master Roaming User Profiles to the Dragon 11 or
greater client computer 259

Step 5: On the administrator system where you plan to upgrade the Dragon 9.x or 10.x
Master Roaming User Profiles 259

Upgrading master Roaming User Profiles 261

Step 1:Upgrade the Dragon 9.x or 10.x Master Roaming User Profiles 261

Step 2: Clean up the Dragon 9.x or 10.x locations for master Roaming User Profiles (optional)

Step 3: Copy the Dragon 11 or greater Master Roaming User Profiles to their network location
(Optional) 265

Step 4: Upgrade end-user systems to Dragon 11 or greater 265

Upgrading end-user systems 266

Step 1: Upgrade Dragon 9.x or 10.x systems that use the Roaming feature 266

264

Chapter 7: Customizing and optimizing Vocabularies 269

Customizing Vocabularies with the Vocabulary Tool 270

Voctool command line examples 283

Definition: The language model 285

About language model slots 286

Storing language model information 286

Chapter 8: Customizing a User Profile 287

Adding words, commands, or vocabularies to User Profiles 288

Using the Data Distribution Tool 288

Creating the Data Distribution Directory 289

The Nsadmin utility for new words, vocabularies, and commands 296

Using paths with the nsadmin utility 304

Chapter 9: Maintaining a Dragon installation 305

Maintaining Installations 306

Using Acoustic and Language Model Optimizer and Scheduler Tools 307

Running Acoustic and Language Model Optimizer on Non-Roaming User Profiles 307

Running the Acoustic and Language Model Optimizer on a multi-core computer 307

To run the acoustic and language model optimizers on non-Roaming User Profiles: 308

Running Acoustic and Language Model Optimizer on Roaming User Profiles 308

Removing One or More Optimization Schedules 310

Exporting and Importing User Profiles 311

Exporting User Profiles 311

Importing User Profiles 311

Handling Dragon Error Messages 312

Working with the Usability Log 313

10

Contents

Accessing the Dragon Knowledge Database 314

Hardware Compatibility List 315

Managing user administrative privileges 316

Chapter 10: Working with Custom commands 317

Managing and Securing Custom Commands 318

Using the Convert XML to DAT tool 319

Using the MyCommands Protection Utility 321

Chapter 11: Commands that perform actions based on the application
state 323

Using Structured Commands 324

Structured Command Samples 325

Importing Sample Structured Commands 327

Chapter 12: Configuring administrative features in Dragon 329

Summaries of Administrative Settings Dialog Boxes 330

Administrative Settings: Roaming tab 331

Administrative Settings: Roaming User Network Location 334

Display Name 334

Network Location—Address 334

Administrative Settings: Miscellaneous tab 336

Notes 338

Administrative Settings: Scheduled Tasks tab 340

Accuracy Tuning 340

Data Collection 340

Glossary 342

.DRA files (definition) 344

Accuracy Center(definition) 345

Accuracy Tuning (definition) 346

Acoustic Optimizer (definition) 347

Advanced Scripting (definition) 348

Commands-only Vocabulary (definition) 349

Command Browser (definition) 350

Correction menu (definition) 351

Command Mode (definition) 352

Correction-only mode (definition) 353

Data Distribution Tool (definition) 354

Dictation Box (definition) 355

Dictation Mode (definition) 356

Dictation Source (definition) 357

DragonPad (definition) 358

11

Contents

Hidden Mode (definition) 359

Language Model optimization (definition) 360

Language Model Optimizer (definition) 361

Normal Mode (definition) 362

Numbers mode (definition) 363

QuickStart (definition) 364

Recognition Modes (definition) 365

Roaming User (definition) 366

Spell Mode (definition) 367

User Profile (definition) 368

12

Chapter 1: Introduction to

Dragon 11.5

Dragon version 11.5 contains new features and improvements that enhance your ability to talk to, con­trol, and interact with your computer. This section contains general information on Dragon and infor­mation on the exciting new features of Dragon 11.5.

Getting started with Dragon 11.5 2

Dragon version 11.5 - What's New for administrators 4

Configuring how Dragon receives audio from a smartphone 6

Dictating with a smartphone over a network 11

Creating Windows shortcuts to User Profiles and Vocabularies 13

Using multiple acoustic models with a User Profile 15

Using Australian, Indian, and Southeast Asian accents in Dragon 11 or greater 17

1

Dragon Administrator Guide version 11.5

Getting started with Dragon 11.5

Dragon version 11.5 - What's New for administrators

This section describes the new administrator features of
Dragon Version 11.5.

For more information about Dragon NaturallySpeaking,
see

http://www.nuance.com/naturallyspeaking/

Installing, modifying and upgrading Dragon

and Installation checklists
View information on the different ways to install, mod-

ify, and upgrade Dragon.

Dragon on the Web
The Nuance Web site

(www.nuance.com) gives
you access to many
resources, including
Frequently Asked Ques­tions, usage tips, customer
stories, Customer Service
information, Technical Sup­port content, and a detailed
comparison between Dragon
editions.

Setting up the Roaming fea­ture

The

Roaming

feature lets
users dictate with Dragon
from different network loca­tions and different com­puters without having to
create and train individual
User Profiles at each loca­tion.

Adding words,commands, or vocabularies to User Pro­files

You use the nsadmin command line utility and the

Dragon

Data Distribution Tool

when you want to make
new words, customized vocabularies or new commands
available to all User Profiles on a particular Dragon instal­lation.

Using the Convert XML to
DAT tool

and the MyCommands Pro-

tection Utility

You can make your custom
commands more secure in
two ways:

n Use the

DAT tool

Convert XML to

to convert any
XML files of commands
to DAT format.

n With the

Protection Utility

MyCommands

, you
can prevent unauthorized
Dragon users from editing
the commands by locking
access to the file.

Dragon system requirements

2

Chapter 1: Introduction to Dragon 11.5

Using Structured Commands

Dragon Professional, Medical, and Legal editions - include an
extension to Text-and-Graphics commands that let you
to set the values of variables in text blocks based on
voice input.

Dragon 11 is compatible
with Windows 7, Windows
Vista, Windows XP SP3,
Windows Server 2008

3

Dragon Administrator Guide version 11.5

Dragon version 11.5 - What's New for administrators

The following table lists details about the new features and changes in Dragon 11.5.

New features

Use a smartphone as a microphone for dictation

You can create a User Profile that uses a smartphone as a dictation source. You can also add a
smartphone as a dictation source to an existing User Profile. You use the Dragon Remote
Microphone application on the smartphone to start dictating into Dragon. As you dictate, the
smartphone transfers the audio data through a Wi-Fi connection to the smartphone server. The
server processes the audio and sends it to Dragon.

See Configuring how Dragon receives audio from a smartphone for more details on the smart-
phone server.

See Dictating with a smartphone over a network for more details about networks that support
a smartphone as a dictation device.

See the Dragon Help for more details on dictating with a smartphone.

Support for Internet Explorer version 9

You can use Dragon 11.5 with Internet Explorer 9 from Microsoft. Dragon 11.5 also supports
Internet Explorer version 6 or greater. A complete list of commands you can use with Internet
Explorer is available through the Command Browser. You can also view commands in the
Dragon Sidebar while you use Dragon.

For information on new commands you can use with Internet Explorer 9, see the Dragon Help.
For more information on applications that Dragon 11.5 supports, see http://ww-

w.nuance.com/ucmprod/groups/dragon/@web-enus/documents/collateral/nd_004125.pdf

Save a User Profile locally or to the master location
An administrator can set the Prompt before saving to network location option in the

Administrative Settings - Roaming tab to let users choose where to save their User Profile.

When an administrator enables this option, when a user attempts to close Dragon or turn off or
log off the operating system, a dialog box appears that lets the user choose to save their profile
locally or to the master network location. A user can save their profile locally if they are on a
slow network. A user can save their profile to the master location to ensure any updates to
their profile are available at other network locations.

See Setting and selecting Roaming User Profile options for more information.

Installing the Dragon 11.5 service pack

If a user already has Dragon 11 on their computer, they can download and install the Dragon

11.5 service pack using the Nuance Update Service. See Installing the Dragon 11.5 service

pack for more information.

4

Chapter 1: Introduction to Dragon 11.5

New features

Upgrading from earlier versions of Dragon

You can upgrade Dragon versions 9.x and 10.x to Dragon 11.5. Upgrades from version 8.x and
earlier are not supported.

5

Dragon Administrator Guide version 11.5

Configuring how Dragon receives audio from a smartphone

How Dragon receives audio from a smartphone

When a user sets up a smartphone as a dictation source and begins dictating into the phone, the
Dragon Remote Microphone application sends the audio to a component called the smartphone
server. The smartphone server processes the audio and sends it to Dragon.

The Dragon installation process installs the smartphone server on the same computer where you
install Dragon.

See Dictating with a smartphone over a network for more details about networks that support a
smartphone as a dictation device.

Configuring the smartphone server

You use the DNSSPServer.exe.config file to modify settings for the smartphone server.
TheDNSSPServer.exe.config file is an XML-based configuration file that the Dragon installation

6

Chapter 1: Introduction to Dragon 11.5

process places in the same folder as the smartphone server .exe file (dnsspserver.exe).:
On Windows 7, the dnsspserver.exe.config file is in the following directory:

C:\Program Files\Nuance\NaturallySpeaking11\Program

Use caution if you modify the configuration settings for the smartphone server since incorrect set­tings can have unforeseen side effects.

Serious problems may occur if you modify the configuration file incorrectly. Nuance cannot guar­antee that these problems can be resolved and you may need to reinstall the software. Modify the
configuration file at your own risk.

Set message logging

In the DNSSPServer.exe.config file, in the <switches> section, set the value parameter for the Serv­iceDebugLevel option to one of the following values:

Message type Value

No tracing "Off"

Fatal error or application crash "Critical"

Recoverable error "Error"

Non-critical problem "Warning"

Informational message "Information"

Debugging trace "Verbose"

For example:

<add name="ServiceDebugLevel" value="Information" />

Viewing log information

Each time the smartphone server starts, the server creates a tracing / error log file (spserver.log) in
the current Windows user’s TEMP directory. You can view this file when trouble shooting prob­lems with the smartphone server.

You can also view logging information in real-time by performing the following steps:

1. Stop Dragon (or the dnsspserver.exe process)

2. Run the smartphone server manually in debug mode: In a command prompt, navigate to the
directory that stores the dnsspserver.exe file. Type “dnsspserver /debug".

3. Restart Dragon.

Set the logging of network statistics

You can enable the gathering and logging of network statistics data. The data is placed in the
SpServer.log and the Dragon.log.

In the DNSSPServer.exe.config file, in the <appSettings> section, set the value parameter for the
DNSNetMonitoring option to one of the following values:

7

Dragon Administrator Guide version 11.5

Audio support type Value

Enable the logging of network statistics "True"

Disable the logging of network statistics "False"

For example:

<add key="DNSNetMonitoring" value="true"/>

Set the time interval of network statistic reports

You can set the time period, in seconds, during which the system gathers network statistics.
When the time period expires, the system prints the statistics to the SpServer.log and the Drag­on.log. log files.

For example:

<add key="DNSNetMonitorStatisticsWindow" value ="60"/>

Example log entry:

Info: NetStats: [Interval=60s, 44058Bps, Total=43854Bps]

Log entry explanation:
Over a 60 second time interval, an average of 44058 bytes per second was received, and an aver-

age of 43854 bytes per second is being received for the session to date. (44100Bps is considered
nominal for 22050Hz audio).

Set the time interval for logging audio not received

You can set the maximum time that elapses before the system logs no audio received. The system
logs the message when the timeout elapses (See Set the time interval for network statistic

reports).

For example:

<add key="DNSNetMonitorMaxPacketGap" value="5"/>

Audio not received log entries

The system logs 3 types of entries that are related to audio not received.

Log type Example Explanation

No audio received Warning: NetStats: No audio

data for 15s

Audio received after
interval of no audio

Warning: NetStats: Audio
data gap=90s > max=5s

Over a 15 second interval, no audio was
received.

When the system receives audio, it logs a
message that shows the amount of time that
elapsed without receiving audio and the max­imum value specified by this parameter. In
this example, 90 seconds passed without
receiving audio data.

Session ends NetStats: Info: [Ses-

sion=92s, Total=44128Bps]

8

When a session ends (the dictation micro­phone is turned off), the system logs a mes­sage about the session length and the

Chapter 1: Introduction to Dragon 11.5

Log type Example Explanation

average transfer rate. In this example, the
session length was 92 seconds and the aver­age transfer rate was 44128Bps.

Set the audio sources that Dragon allows

In the DNSSPServer.exe.config file, in the <appSettings> section, set the value parameter for the
DNSAllowAnyAudioSource option to one of the following values:

Audio support type Value

[Default] Allow only smartphone audio sources "false"

Allow ANY DNS audio source "true"

For example:

<add key="DNSAllowAnyAudioSource" value="false" />

Set encryption of audio data sent between the phone and the server

In the DNSSPServer.exe.config file, in the <appSettings> section, set the value parameter for the
AudioDataEncryption option to one of the following values:

n "none" = [Default] Do not encrypt audio data

Set the default sample rate for Dragon

In the DNSSPServer.exe.config file, in the <appSettings> section, set the value parameter for the
SampleRate option to one of the following values (in Hz):

n "11025"
n "22050"

For example:

<add key="SampleRate" value="22050" />

Set the domain name for the Bonjour Domain Name Service

In the DNSSPServer.exe.config file, in the <appSettings> section, set the value parameter for the
BonjourDomainName option to the domain name for the service. An empty string represents

the default domain.
For Example:

<add key="BonjourDomainName" value=""/>

You can set the BonjourDomainName option to a valid domain name for your network provided
your computer has a real IP Address and is not using one of the private 10. 192., or 168. NAT
addresses.

9

Dragon Administrator Guide version 11.5

Set the timeout interval for the smartphone and server connection

In the DNSSPServer.exe.config file, in the <appSettings> section, set the value parameter for the
SPServiceSessionTimeout option to the number of seconds of inactivity that occurs before the

connection between the smartphone and the smartphone server is released and made available to
other smartphones..

For example:

<add key="SPServiceSessionTimeout" value="120"/>

Set the address port that the smartphone web listener uses

In the DNSSPServer.exe.config file, in the <appSettings> section, set the value parameter for the
SPServiceWebListenerPort option to a port address within the 1025-65535 range.

For example:

<add key="SPServiceWebListenerPort" value="51001" />

Note: The default value for SPServiceWebListenerPort is 51001.

Set the maximum number of bytes per message that the smartphone
web listener can receive

In the DNSSPServer.exe.config file, in the <appSettings> section, set the value parameter for the
SPServiceMaxReceivedMessageSize option to the maximum number of bytes that a message

can contain for it to be accepted by the smartphone web listener.
For example:

<add key="SPServiceMaxReceivedMessageSize" value="131072" />

10

Chapter 1: Introduction to Dragon 11.5

Dictating with a smartphone over a network

You can use the Dragon Remote Microphone Application on a smartphone or other supported
devices as a wireless microphone to dictate with Dragon.

To use the application as a wireless microphone, your mobile device and the Dragon client com­puter must be on the same Wi-Fi network.

Note: Your device and Dragon NaturallySpeaking cannot communicate using cellular networks. A
Wi-Fi connection is required..

Using the Dragon Remote Microphone Application in a home network

Bonjour works on home networks where all computers are on the same subnet, which is a com­mon configuration. As an alternative to using Bonjour, you can also choose to enter the IP address
or computer name that runs Dragon.

If the home network has multiple routers, you need to enter the correct IP address or computer
name of the target computer or turn on multi-cast routing. See the Dragon Help for details.

Using the Dragon Remote Microphone Application in Public Wi-Fi Hotspots

There are two general types of public Wi-Fi:

n Pure open Wi-Fi where a user turns on their computer or device, and they are “just on”. This is

similar to a typical home networking setup with one router as described above. The Dragon
Remote Microphone Application should work with this Wi-Fi configuration.

n Locations such as Starbucks and Panera, which use service providers such as AT&T Wi-Fi,

where the user must logon or accept the terms of service and where user fees may apply.
Nuance does not support this Wi-Fi configuration. The typical security settings in this kind of
network prevent the iPhone to communicate with the Dragon client computer.

Using the Dragon Remote Microphone Application
in corporate environments with multiple subnets

If the Dragon client computer and the iPhone are on the same wireless network and multi-cast
routing is enabled, Bonjour discovery should work. You may find that this multi-cast con­figuration is not very common. IT departments may disable multi-cast routing to reduce security
threats and to reduce Wi-Fi bandwidth consumption.

If multi-cast is disabled, Bonjour discovery does not work. For Bonjour discovery to work on a
site has computers on multiple wired or wireless subnets, an administrator needs to enable the
multi-cast feature on the routers. This effectively puts all computers on the same subnet.

11

Dragon Administrator Guide version 11.5

The site can also use Bonjour with unicast routing with a Domain Name Server. This network con­figuration requires all computers to have real IP addresses and not the 10., 192. and 168.
addresses.

As an alternative to Bonjour, users at this type of site can choose to enter the IP address or com­puter name of the Dragon client computer.

Issues with Firewalls, Antivirus software and Malware detection software

When you create a user profile for the Dragon Remote Microphone Application. Dragon auto­matically opens port 51001 in the Windows firewall.

Port 51001 needs to be open for the Dragon Remote Microphone Application to communicate
with the computer where Dragon is running. Some non-Windows firewalls, antivirus, and malware
detection software may disable port 51001. If that occurs, you need to configure the software to
open port 51001.

iOS 4.3 and HotSpot Tethering

iOS 4.3 provides the ability to connect a computer to the iPhone via WiFi and then connect the
iPhone to the Internet using 3G. This allows the computer to access the Internet even when a
WiFi network is not available.

Note: This configuration is not supported The Dragon Remote Microphone Application does not
work when a computer is tethered to the iPhone.

12

Chapter 1: Introduction to Dragon 11.5

Creating Windows shortcuts to User Profiles and Vocabularies

If Dragon is shared with other people, or if a person has more than one User Profile, you can
create Windows Shortcuts on the Desktop to start Dragon and open particular User Profiles. If
User Profiles have multiple Vocabularies, you can also specify the Vocabulary to open.

To create a shortcut to a User Profile and Vocabulary

1. Right-click the Dragon shortcut icon on the Windows Desktop and then click Properties to
open the icon's Properties dialog box.

2. Click the Shortcut tab of the Properties dialog box.

In the Start In box, at the end of the path type "natspeak.exe /user <User Profile name>".
The text in the target box should look similar to the following line:

"C:\Program Files\Nuance\NaturallySpeaking11\Program\Natspeak.exe"

/user "David"for Windows XP

"C:\Program Files (x86-

)\Nuance\NaturallySpeaking11\Program\Natspeak.exe/user "David"" for

Windows Vista, 7 or Windows Server 2008.

David is the name of the User Profile.

For Roaming User Profiles:

Or, if Roaming User is enabled, type the path to the Master Roaming User Profile loca­tion, then /user, then the sub-folder if applicable, and then the User Profile name on
the network. The text in the target box should look similar to the following:

"C:\Program Files\Nuance\NaturallySpeaking11\Program\NatSpeak.exe"

/user "\\<server_name>\<subfolder_path>\<user_profile_name>"for Win-

dows XP.

"C:\Program Files (x86)\Nuance\NaturallySpeaking11\Program\Natspeak.exe/user "\\<server_
name>\<subfolder_path>\<user_profile_name>" for (Windows Vista, 7, or Windows

Server 2008)

For Vocabularies

To specify a Vocabulary, follow the User Profile name with "/Vocabulary" and the
name of the Vocabulary. The text in the target box should look similar to the fol­lowing:

13

Dragon Administrator Guide version 11.5

"C:\Program Files\Nuance\NaturallySpeaking11\Program\NatSpeak.exe"
/user "David" /Vocabulary Politics

If the User Profile or Vocabulary name contains a space, enclose the name in quotation
marks. For example, enter: /user "Mike Workman" /Vocabulary "American History"

If the User Profile name contains a space, enclose the name in quotation marks. For
example, type: /user "Mike Workman"

3. Click OK.

When finished, double-click the shortcut icon to start Dragon. The User Profile opens along with
the Vocabulary specified.

Types of Paths

The path can be a UNC, HTTP, or HTTPs path:

UNC

"C:\Program Files\Nuance\NaturallySpeaking11\Program\Natspeak.exe" /user
"\\<directory>\<directory>\<username>"

For example:

"C:\Program Files\Nuance\NaturallySpeaking11\Program\Natspeak.exe" /user
"\\Roaming\Profiles\Roaming1"

HTTP or HTTPS

"C:\Program Files\Nuance\NaturallySpeaking11\Program\Natspeak.exe" /user
"http://<url_of_server>\<user_name>"

For example:

"C:\Program Files\Nuance\NaturallySpeaking11\Program\Natspeak.exe" /user
"http://test01.roam.test\Roaming1"

The path to an HTTPor HTTPSlocation must only contain forward slashes - the same as the Network
Location dialog.

Precede the username with a backslash.

TIP

It is possible to add a shortcut to the top of the Start menu by dragging the shortcut icon onto the
Start button.

14

Chapter 1: Introduction to Dragon 11.5

Using multiple acoustic models with a User Profile

If the computer that a user dictates on meets certain system requirements, Dragon 11 or greater
uses two acoustic models with a User Profile. Using two acoustic models instead of one improves
recognition and dictation accuracy. Acoustic models that can be added in pairs to a User Profile
are called BestMatch IV models.

Any time you add a new dictation source to a User Profile that uses two BestMatch IV models,
the dictation source will also be associated with the two models.

A User Profile with two BestMatch IV models uses more computer resources, including RAM
memory, than a User Profile with one acoustic model. Dragon 11 or greater uses two BestMatch
IV models on a multi-core computer with at least 2 GB RAM. Dragon 11 or greater recognizes
when it is installed on a computer that meets these system requirements and selects the Best­Match IV acoustic model as the default.

Acoustic Optimization for User Profiles with BestMatch IV acoustic models

If a User Profile includes BestMatch IV models, you must run the Acoustic and Language Model
Optimizer (ACO) on a computer with multi-core processors. Dragon 11 or greater uses two Best­Match IV models only on a multi-core computer with at least 2 GB of RAM.

If the ACO processes a User Profile that was created on a computer with multi-core processors,
the optimizer always selects the BestMatch IV models to optimize.

If a User Profile is associated with BestMatch III models without accents, and you run the opti­mizer on a computer that supports BestMatch IV models, if automatic acoustic model selection is
enabled, the optimizer will automatically choose a BestMatch IV model to optimize.

Multiple acoustic models and User Profiles on single and multi-core computers

If a user creates a User Profile on a multi-core computer, when the user opens the User Profile on
a single-core computer, Dragon uses the first acoustic model for recognition. Dragon does not
load the second acoustic model.

If a user creates a User Profile on a single-core computer, when the user opens the User Profile on
a multi-core computer, Dragon uses the single acoustic model for recognition.

If a user selects BestMatch IV models for a User Profile and trains the profile on a multi-core com­puter, when the user opens the User Profile on a single-core computer, Dragon displays the fol­lowing warning message:

"Your computer has a single core processor. You have opened a User Profile created on a com­puter with a multi-core processor.

15

Dragon Administrator Guide version 11.5

Dragon NaturallySpeaking will work normally on this computer but you may see some change in
performance and accuracy".

16

Chapter 1: Introduction to Dragon 11.5

Using Australian, Indian, and Southeast Asian accents in Dragon 11 or greater

In Dragon 11 or greater , a user selects one of the following languages in the Region section of
the Profile Creation wizard.

n Australia
n Indian Subcontinent
n Southeast Asia

Language Region Accent

English United States n Standard

n Australian accented English
n British accented English
n Indian accented English
n Inland Northern US (Great Lakes area)
n Southeast Asian accented English
n Southern US
n Spanish accented English

English Canada n Standard

n Australian accented English
n British accented English
n Indian accented English
n Inland Northern US (Great Lakes area)
n Southeast Asian accented English
n Southern US
n Spanish accented English

English United Kingdom n Standard

n Australian accented English
n Indian accented English
n Southeast Asian accented English

Upgrading User Profiles older than Version 10.0
Service Pack 1 to Dragon 11 or greater

When you upgrade Dragon 9.x User Profiles and Dragon 10.0 profiles (prior to Service Pack 1)
that contain Australian, Indian, and Southeast Asian acoustic models, Dragon 11 or greater
upgrades them directly to the same models in Dragon 11 or greater .

17

Dragon Administrator Guide version 11.5

Dragon 9.x Acoustic
Model

Australian English |
Bluetooth 8 kHz

Australian English |
BestMatch

Indian English | Blue­tooth 8 kHz

Indian English | Best­Match

SE Asian English | Blue­tooth 8 kHz

SE Asian English | Best­Match

UK English | BestMatch UK English | BestMatch III/IV UK English | Large | General

UK English | BestMatch
III

UK English | Bluetooth
8 kHz

Dragon 11 or greater
Acoustic Model Dragon 11 or greater Vocabulary

Australian English | Bluetooth
8 kHz

Australian English | Best­Match III/IV

Indian English | Bluetooth 8
kHz

Indian English | BestMatch
III/IV

Southeast Asian English |
Bluetooth 8 kHz

Southeast Asian English |
BestMatch III/IV

UK English | BestMatch III/IV UK English | Large | General

UK English | Bluetooth 8 kHz UK English | Large | General

Australian English | Large | General

Australian English | Large | General

Indian English | Large | General

Indian English | Large | General

Southeast Asian English | Large | General

Southeast Asian English | Large | General

Upgrading User Profiles newer than Version 10.0
Service Pack 1 to Dragon 11 or greater

When you upgrade Dragon 10.0 SP1 or later User Profiles that contain Australian, Indian, and
Southeast Asian acoustic models as “accent models”, Dragon 11 or greater upgrades them to spe­cific acoustic models in Dragon 11 or greater .

Dragon 10 Acoustic
Model

UK English | Bluetooth
8 kHz | Australian
accented English

UK English | BestMatch
| Australian accented
English

UK English | Bluetooth
8 kHz | Indian
accented English

UK English | Best­match | Indian
accented English

Dragon 11 or greater
Acoustic Model Dragon 11 or greater Vocabulary

Australian English | Blue­tooth 8 kHz

Australian English | Best­Match III/IV

Indian English | Bluetooth 8
kHz

Indian English | Bestmatch
III/IV

Australian English | Large | General

Australian English | Large | General

Indian English | Large | General

Indian English | Large | General

UK English | Bluetooth
8 kHz | SE Asian
accented English

18

Southeast Asian English |
Bluetooth 8 kHz

Southeast Asian English | Large | General

Chapter 1: Introduction to Dragon 11.5

Dragon 10 Acoustic
Model

UK English | BestMatch
| SE Asian accented

Dragon 11 or greater
Acoustic Model Dragon 11 or greater Vocabulary

Southeast Asian English |

Southeast Asian English | Large | General

BestMatch III/IV

English

UK English | BestMatch UK English | BestMatch

UK English | Large | General

III/IV

UK English | BestMatch
III

UK English | Bluetooth

UK English | BestMatch

UK English | Large | General

III/IV

UK English | Bluetooth 8 kHz UK English | Large | General

8 kHz

BestMatch IV models are not provided for the following:

n US English Teens (11 kHz and Bluetooth)
n UK and AUS (Bluetooth)
n IND and SEA (11 kHz and Bluetooth)

See Dragon - What's New for administrators for more information on Two-pass models.

19

Installing, modifying and upgrading Dragon

To install DragonNaturallySpeaking or DragonMedical

1. Be sure your systems meet the system requirements.

2. Prepare for the installation or upgrade by backing up User Profiles before upgrading.

3. Install or upgrade the software by choosing the type of installation. See the table below for
installation options.

4. Become familiar with the Dragon file structure and carry out other post installation tasks.

Note: When an administrator installs Dragon 11 or greater , installation instructions appear in the
primary language for the product. An administrator cannot install Dragon using a language that is
different than the primary language. For example, when an administrator installs Dragon 11 or
greater , Professional English, installation instructions appear in English.

Installation topic Topic link

Installation checklists

System requirements

Preparing for an installation or upgrade

Installing Dragon on a single computer

This topic describes the basics steps for installing Dragon on a single
computer. It covers both a Typical/Complete installation and a Cus-
tom installation, sometimes linking you to further detail in another
topic.

Installing using the Windows Installer (MSI)

Dragon includes a native Windows Installer (MSI) that lets an admin­istrator customize installations as well as install across a network to
multiple client computers. In addition, an administrator can use this
service to upgrade, modify, repair, or remove an existing Dragon
installations.

Upgrading from a previous version

An administrator can upgrade installations to Dragon 11 or greater
from Dragon NaturallySpeaking Versions 9.x and 10.x .

View the Dragon file structure and carry out post
installationtasks

Installation checklists
System requirements
Preparing for an installation or

upgrade
Installing on a single com-

puter

Using the Windows Installer
(MSI) to install Dragon

Upgrading from a previous
version

Post Installation Tasks

21

Chapter 2: Preparing to

Install Dragon

This section contains information on the prerequisites for installing Dragon, Dragon system require­ments, and information on which Dragon products you can install on the same computer.

Note: You can only upgrade from Dragon 9.x or greater to Dragon 11.5. Upgrading from Dragon 8.x or
earlier to Dragon 11.5 is not supported.

Preparing for an installation or upgrade 24

Installation checklist 25

Dragon system requirements 27

Storage space required for User Profiles 30

Installing on or Upgrading to Windows Vista and Windows 7 32

Coexistence with other Dragon products 33

23

Dragon Administrator Guide version 11.5

Preparing for an installation or upgrade

Before installing, modifying, or upgrading DragonNaturallySpeaking or DragonMedical:

n Close all open applications.
n Turn off or disable any antivirus software; installation can sometimes trigger a false virus report.
n Look at the supplied Installation Checklist.

Installation restrictions

n Be sure your system meets the hardware requirements before attempting to install Dragon. See

Dragon system requirements

n Administrator rights are not required to create a User Profile or use the software after

installation.

n These restrictions also apply to an upgrade installation: On Windows XP Professional, Vista,

Windows 7, and Windows Server 2008, if you want to create a Dragon User Profile for a
Windows limited user (with restricted privileges), you must log on to Windows using that
limited user account, then create the Dragon User Profile. If you create a Dragon user account for
a Windows limited user while logged in as a Windows administrator, the limited user will not be
able to access that user account.

n Dragon is licensed on a “per individual” basis. You are permitted to install the software on more

than one computer (for example, on a desktop and a laptop computer, or on a work and a home
computer), but you cannot use the software concurrently on more than one computer.

You are permitted to create multiple User Profiles, so long as each User Profile is for a single
individual. If someone else wants to create or use another User Profile, that person must
purchase a separate license for Dragon.

Volume license agreements are available.

File Structure

Upgrading from Dragon NaturallySpeaking 9.x or 10.x automatically relocates some Dragon Nat­urallySpeaking directories and files.

For information, see Dragon File Structure.

24

Installation checklist

Installation checklist

Do all of your workstations meet the recommended system requirements for Dragon? (

Will you install the Dragon software manually at each computer or will installation be unat­tended? (If the latter, read Installing, modifying, and upgrading Dragon for information on setup
or MSI command-line parameters.)

Which features will you install on each computer?

Which vocabularies do you need to install on each computer?

Note: Installing only selected vocabularies helps conserve disk space consumption

and shortens setup time. A full installation with all vocabularies uses about 4800 MB
and takes about 20 minutes, while an installation with only one vocabulary uses less
than 1800 MB. See Dragon system requirements for more information on disk size
requirements.

Chapter 2: Preparing to Install Dragon

Will you install the tutorial (recommended)?

Will you install the text-to-speech component?

Will you set up roaming User Profiles? (Read Setting up the Roaming feature)

If so, where will you place the User Profiles?

In a shared network directory?

In multiple shared network directories? (for example, one per

department or clinic)

In each user’s Windows home directory?

Note: Placing each user’s profile in his or her Windows home directory

is not recommended, because this makes it more difficult for the admin­istrator to perform operations on multiple User Profiles, such as running
the Acoustic and Language Model Optimizer or upgrading User Profiles
to a new version.

On an Internet server running WebDAV (HTTP roaming)?

If not, what location will you designate as the backup directory for each User

Profile?

25

Dragon Administrator Guide version 11.5

Where will you place the data distribution directory for distributing word lists

and command sets?

Will you be collecting data for the acoustic optimizer?

Will you restrict users from modifying commands and vocabularies?

Which default user-specific options will you set at installation time? (See the

Dragon Help on the Options dialog.) Which Administrative options will you set?.

Note: Where you store User Profiles will also depend on other factors. Each User

Profile requires about 160 MB hard disk space if it is local, 55 MB if it is roaming.
With default settings, acoustic optimizer data can take up to an additional space per
workstation, to a total of 1000 MB in the master Roaming User Profile (more pre­cisely, 1000 MB per dictation source per master Roaming User Profile). Acoustic
optimizer data contains text and audio data that can be read or heard by anyone with
access to the User Profiles.

Upgrade checklist

Are there User Profiles that need to be upgraded from a previous version?

If so, will an administrator upgrade them or will each end user upgrade his/her

own?

Support Checklist

Who will be responsible for running the Acoustic and Language Model Optimizer?

Who is responsible for collecting word lists and commands?

Who is responsible for distributing word lists and commands?

Will words and commands be distributed through the data distribution directory or by some

other means, such as email?

Who will Dragon users contact if they need help?

26

Chapter 2: Preparing to Install Dragon

Dragon system requirements

During the installation process, the software checks that your system meets the following require­ments. If they are not met, Dragon will not be installed. Note that at least 2 GBof RAMis
required for installation in Windows 7 and Windows Server 2008. See Operating systems and

RAM, below.

NOTE

The Professional and Legal editions of Dragon do not support dictation directly into Electronic
Medical Record (EMR) Systems. For EMR support, please use Dragon Medical Edition.

Processor

Minimum

Minimum 1 GHz Intel® Pentium® or equivalent AMD processor.

2.4 GHz Intel Dual Core or equivalent AMD processor. (IMPORTANT: SSE2 instruction set
required)

Recommended

Intel Pentium 2.4 GHz (dual 1.8 GHz core processor) or equivalent AMD processor.
Faster processors produce faster performance.

NOTE

Streaming SIMD Extensions (SSE) are not supported.

Processor cache

Recommended: 2 MB

Operating systems and RAM

Operating system 32-bit 64-bit RAM min

Windows7 √ √
Windows XP Home

√ X

2 GB 4 GB

1 GB 2GB

(SP2 or greater)
Windows XP Pro-

√ X

1 GB 2GB

fessional (SP2 or greater)

recommended

RAM

Windows Vista, includ­ing SP1 and SP2

Windows Server 2003
(SP2 or greater, R2)

√ √

√ √

1 GB 2GB

2 GB 4GB

27

Dragon Administrator Guide version 11.5

Operating system 32-bit 64-bit RAM min

Windows Server 2008,
including SP1 and SP2
and R2

Note:Windows 2000, Windows 2000 Server, and Windows XP 64-bit are not supported and
installation is blocked on those systems.

NOTE

* If your computer has less than the recommended amount of RAM, Dragon will install but dis­plays a message recommending that you install additional RAM for optimum performance.

Free hard disk space

n 5 GB minimum for a custom installation where you install only the program files and one User

Profile. Installations can range from 800 MB (US English Home Edition) to 5 GB (Dragon
Medical Practice Edition).

√ √

RAM

recommended

2GB 4 GB

n 5 GB minimum for non-English versions.

Microphone

n Nuance-approved noise-canceling microphone. For a complete listing of Dragon-compatible

audio input devices, visit http://support.nuance.com/compatibility on the Dragon
Support Web pages.
Note: Dragon Medical Edition has built-in support for the Dictaphone PowerMics. For more
information, see the following topics in the Dragon Help:

l Using the Dictaphone PowerMic (the beige PowerMic)

Only newer beige PowerMics work with Dragon Medical Edition on Windows
Vista.

l Using the Dictaphone PowerMic II (the black PowerMic)

PowerMic II packaging should display Vista compliance labeling. If you are
unsure about the compatibility, confirm that the firmware version is v. 2.02 or
greater. Refer to http://support.nuance.com/compatibility

n For Bluetooth microphones, Tablet PCs, and other hardware, visit

http://support.nuance.com/compatibility.

Sound card

28

Sound card capable of supporting 22 kHz 16-bit audio recording.

Other requirements

n Microsoft

Dragon 11.5 supports Internet Explorer 9.

n Creative ® Labs Sound Blaster ® 16 or equivalent sound card supporting 16-bit recording
n DVD-ROM drive required for installation.

®

Internet Explorer 7 or higher (free download available at www.microsoft.com).

Chapter 2: Preparing to Install Dragon

n Nuance-approved headset microphone (included in purchase). See details at

support.nuance.com/compatibility/ (includes Bluetooth microphones, recorders, and Tablet
PCs).

n Speakers (optional for playback of recorded speech and Text-To-Speech features).
n An Internet connection for product activation. Note that product activation is not required for

Enterprise editions.

29

Dragon Administrator Guide version 11.5

Storage space required for User Profiles

Adequate storage space must be available for Dragon User Profiles (that store information about
each particular person's voice, vocabulary, custom commands (if applicable), and option settings).
The space needs to exist on:

n Stand-alone installations where end-users work on dedicated computers.

AND

n Only for Enterprise Profile Management Central computers (sometimes servers) where Master

Roaming User Profiles are stored.

Having Roaming User Profiles lets end-users run Dragon on more than one computer or device by
accessing centrally stored provider-specific voice and speech information, rather than requiring
that the profile be on each computer.

Roaming User Profiles also let end-users with one computer use Dragon from different locations
that have a connection to the network, for example, the office, at home, or different locations
with the office or home.

The following information should be treated as guidelines for allocating disk space on your sys-

tem. The actual amount of disk space will vary from site to site.

For each Master Roaming User Profile (User Profiles stored on the central computer), you should
plan to have this much space:

n 55 MB for each Roaming User Profile
n 18 MB for each additional vocabulary you add for this User Profile
n 35 MB for each additional dictation source you add for this User Profile
n 1000 MB for Acoustic Optimizer data associated with each dictation source of each User

Profile

To set how much data you have elected to store:

1. On the

2. When the

work archive

DragonBar

, select

Tools>Administrative Settings

Administrative Settings

option.

.

dialog box opens, check the

Disk space reserved for net-

In addition, for the Local Roaming User Profile, you should plan to have the following space on
each PC where the end-user dictates:

n 55 MB for each Roaming User Profile
n 18 MB for each additional vocabulary added for this user profile

30

n 35 MB for each additional dictation source added for this user profile
n 240 MB for acoustic optimizer data associated with each dictation source of each User Profile

The settings in the

Data

tab of the

Options

dialog box control how much acoustic optimizer data

Dragon retains locally:

Chapter 2: Preparing to Install Dragon

1. To set the number of minutes of audio to retain locally, click the

Archive size...

button and

position the slider.

2. To turn off retaining this data locally, check the

file (for portability)

option.

Conserve disk space required by User pro-

A non-Roaming User Profile requires approximately three times as much disk space as a local
Roaming User Profile. Dragon periodically creates a backup copy of a non-Roaming User Profile
and stores the copy on the local computer. On the other hand, a Roaming User Profile is stored in
a network storage location and Dragon does not create a backup copy of a Roaming User Profile.

An administrator should create backup copies of all Roaming User Profiles on a regular basis.

31

Dragon Administrator Guide version 11.5

Installing on or Upgrading to Windows Vista and Windows 7

Dragon NaturallySpeaking and Dragon Medical Versions 9.5 and higher are compatible with all edi­tions of Windows Vista and Windows 7. Dragon runs on 32-bit and 64-bit computers for these
operating systems.

Earlier versions of Dragon (version 8.x, 9.0, 9.1) will not install or run on Windows Vista or Win­dows 7.

Note: You can only upgrade from Dragon 9.x or greater to Dragon 11 or greater . Upgrading from
Dragon 8.x or earlier to Dragon 11 or greater is not supported.

Upgrade considerations

If you upgrade a computer from a previous version of Windows to Windows Vista or Windows 7,
and that computer has Version 8.x, 9.0, or 9.1 of Dragon installed, that version of Dragon will not
work after upgrading to Windows Vista or Windows 7.

All your User Profiles from these previous versions remain intact and can be upgraded when you
install Dragon 11 or greater .

See "Upgrading User Profiles to Dragon 11 or greater " in Dragon - What's New for administrators
for more information.

Roaming User Profiles in an MSIInstallation on
Vista or Windows 7

For more on carrying out an MSIinstallation on Windows Vista or Windows 7, see Modifying

Roaming User Profile, Miscellaneous, Schedule Settings in the INI File.

32

Chapter 2: Preparing to Install Dragon

Coexistence with other Dragon products

Coexistence with previous versions of Dragon

You can have only one version of Dragon installed on your system.

Note: Running Dragon 9.x or 10.x concurrently with Dragon 11 or greater is not sup-

ported.

Coexistence with Dragon SDK Client Edition

You can install Dragon SDK Client Edition 11 on the same computer where Dragon 11 or greater
is installed. In addition, Dragon and Dragon SDK Client Edition can share User Profiles.

If you install the Dragon 11 SDK Client Edition (DSC 11) and Dragon 11.5 on the same machine,
if you uninstall DSC 11, you may not be able to start Dragon 11.5. To fix this issue, run the
Repair option from the installation DVD. Enter the installation DVD into the DVD drive of the
Dragon workstation and start the installation process. At the prompt, select the Repair option and
follow the instructions on the screen.

If you are running Dragon SDK Client Edition, you can not display the DragonBar.

Note: Dragon 11 or greater can coexist with Dragon SDK Client Edition 9.x. and

10.x.

Run Dragon SDK Client Edition 11 on a computer with Dragon 11 or greater

You must have administrator privileges to perform the following step. In Windows Vista, make
sure to elevate the command prompt.

At a command prompt, type the following command:

C:\Program Files\Nuance\Dragon SDK Client Edition11\Program\natspeak.exe /fi­xguids

Run Dragon 11 or greater on a computer with Dragon SDK Client Edition 11

You must have administrator privileges to perform the following step. In Windows Vista, make
sure to elevate the command prompt.

At a command prompt, type the following command:

C:\Program Files\Nuance\NaturallySpeaking11\Program\natspeak.exe /fixguids

33

Chapter 3: Installing Dragon

This section provides information on how to install Dragon, post-installation tasks, the Dragon file struc­ture, sample commands, and medical vocabularies (for Dragon Medical Edition).

Note: You can only upgrade from Dragon 9.x or greater to Dragon 11.5. Upgrading from Dragon 8.x or
earlier to Dragon 11.5 is not supported.

Installing Dragon on a single computer 36

Installing the Dragon 11.5 service pack 40

Sample custom installation of Dragon Medical 41

57

Post Installation Tasks 58

Cleaning up after uninstalling Dragon 58

Dragon file structure 59

Turning off Dragon's use of Microsoft Active Accessibility Service 63

Choosinga Medical Vocabulary toSupport YourSpecialty 65

Enhancing the privacy of patient data 71

35

Dragon Administrator Guide version 11.5

Installing Dragon on a single computer

This topic presents the basic steps for installing DragonNaturallySpeaking or DragonMedical on a sin-
gle computer.

For a complete step-by-step procedure of installing Dragon on a single computer, please see the
Dragon GettingStarted Guide, available in printed form, or the Dragon User Guide, available on the
DVDin

Notes:

n In Dragon 11 or greater , the installation process does not present the QuickStart option. If you

n You must have Windows Administrator rights to install or uninstall Dragon or Dragon Medical on

\documentation\enx\User Guide.pdf

wish to enable this option, you can do so after Dragon is installed.

Windows XP, Windows Vista, Windows 7, or Windows Server 2008. For more information
about how Administrator rights impact the creation of Dragon User Profiles, refer to Preparing

for an installation or upgrade.

.

n When you install Dragon 11 or greater , Dragon installs using the primary language for the

product. You cannot install Dragon using a language that is different than the primary language.
For example, when you install Dragon 11 or greater Professional, English version, Dragon
installs using the English language.
If you attempt to use the setup.exe with the /l option on the command line to install 5 using a
non-primary language, the installation process uses the primary language for that edition of
Dragon and ignores the /l option.

Installing on Windows Vista and Windows 7

For information about installing the product on Windows Vista and Windows 7, refer to Installing

or Upgrading to Windows Vista and Windows 7.

Installing Dragon on a single computer

To install DragonNaturallySpeaking or DragonMedical:

1. Insert the first Dragon DVD into your DVDdrive.

If the installation does not start automatically, use the Windows Explorer to find and double­click

setup.exe

on the DVD.

36

When you start the installation, you might see a message from your Operating System saying

program needs your permission to continue

2. After the Windows Installer begins, it installs software packages (if they are not already
installed):
Visual C++ 9.0 Runtime for Dragon

3. After the installation Wizard begins, click
text of the agreement and select

I accept...

. Click

Next

to proceed to the License Agreement. Read the

, then click

Continue

Next

again.

to start the installation.

A

Chapter 3: Installing Dragon

4. Enter your customer information—

User Name

and

Organization

—then the

Serial Number

supplied to your Dragon installation.

5. Choose your installation directory. If there are no previous versions of Dragon on your system,
the default directory in Windows XP is:

C:\Program Files\Nuance\NaturallySpeaking11

See Dragon file structure on page 59

6. Choose your

Setup Type

:
If you decide not to install some Dragon components by selecting Custom installation, you can
install them later by running the Setup program again and choosing Modify.

l

Typical/Complete

l

Custom

: Lets you select options and User Profiles to install. Customizing your installation

: Installs all options and User Profiles and requires the most disk space.

options can greatly reduce the disk space required.

In the Professional and Medical editions, you can modify the following settings during a cus­tom installation. These settings are applied to all User Profiles created with this installation
of Dragon, including User Profiles created from Windows XP, Windows Vista, Windows 7,
and Windows Server 2008 limited accounts:

l

Modify the application's settings for all users

displays the Options
dialog box at the end of the installation. The Options dialog box lets you
change the product's standard behavior:

l Change hot key settings
l Customize how text is formatted
l Choose initial microphone settings
l Set how often your User Profiles are backed up
l Set where you can dictate commands, such as in web pages

or other windows

l

Modify the administrative settings

dialog box at the end of the installation. The Administrative settings dialog
box lets you:

l Set up the Roaming feature
l Set the backup location of your User Profiles
l Restrict users from modifying commands and vocabularies
l Schedule the Acoustic Optimizer and Data Collection tasks

l

Modify the Auto-Formatting options for all users
matting

dialog box at the end of the installation. In this dialog box, you can
choose ways that text should be automatically formatted (such as postal
codes in US or UK format) and the number of spaces after a period. In the
Medical editions of Dragon, you can also change the medical formatting
options in this dialog box.

7. Click

Next

and on the

Ready to Install the Program

optional actions:

Enable QuickStart option for the current user

and places the QuickStart icon in the Windows task bar.

displays the Administrative settings

displays the

Auto-For-

page you can choose to take two

—Launches the product on system startup

37

Dragon Administrator Guide version 11.5

Upgrade existing speech files to work with the installation

—Immediately after you reboot,
the User Profile upgrade process begins. You can make this choice to upgrade User Profiles
from Dragon 9.x or 10.x.

8. Continue following the on-screen instructions. The setup program will install the files for
Dragon on your computer.

9. If you are upgrading and chose to upgrade User Profiles, when the message about upgrading
your User Profiles pops up, click OK.

10. If you did a

l If you checked

opens. For more information on the

l If you checked

Custom

installation one or more of the following windows opens immediately:

Modify the application's settings for all users

Options

Modify the administrative settings

dialog box, see the main Dragon Help file.

, the

Administrative Settings

, the

Options

dialog box

box opens. For more information on setting administrative settings under the Roaming,
Miscellaneous, and Scheduled Tasks tabs:

l See Administrative Settings: Roaming tab
l See Administrative Settings: Miscellaneous
l See Administrative Settings: Scheduled Tasks

l If you checked

page, the

matting

Modify the Auto-formatting options for all users

Auto-Formatting

dialog box opens. For more information on the

dialog box, see the main Dragon Help file.

on the

Custom Setup

Auto-For-

dialog

11. After you click

Finish

, the installation process displays a screen that allows you to register your
copy of Dragon. There are many benefits to registering Dragon including receiving updates from
Nuance, special deals on product upgrades, and notifications about upcoming product releases.
You can choose to register online, through a printed form, or opt to register at a later time.
Select a registration option and Click OK. If you choose one of the first two options, you are

38

shown an online registration site or a form that you fill out and print.

Chapter 3: Installing Dragon

12. After you select OK, if you are prompted to restart your computer, restart it now. Otherwise,
skip to the next step.

13. Start the product:
Select

14. If you have User Profiles from Dragon 9.x or 10.x and you chose the

Start>All Programs>Dragon NaturallySpeaking 11.5

speech files to work with the installation
ard

opens automatically. Otherwise, if you do not have any User Profiles to upgrade, the

User Profiles wizard

Activating Dragon

The first time you start Dragon, you will be prompted to activate your copy of Dragon. If you do
not activate the software, Dragon will stop working after you start the product fives times.

For more information on activation, please see the Dragon User Guide.

.

Upgrade existing

check box earlier, the

opens automatically so that you can create the first User Profile.

User Profile Upgrade Wiz-

New

39

Dragon Administrator Guide version 11.5

Installing the Dragon 11.5 service pack

You can download the service pack for Dragon 11.5 through the Nuance Update Service. The Nuance
Update Service is an automatic update service you connect to from Dragon NaturallySpeaking. To open the
Nuance Update Service, do the following:

1. Close all applications on the computer. Do not reopen the applications until after Dragon 11.5
installs on the computer.

2. Start Dragon NaturallySpeaking 11.

3. Click on Help > Check for Updates.

4. When the Update Service starts, select the Dragon NaturallySpeaking 11.5 update.

5. Click Next.

6. Use the Download button to save the service pack to the computer.

7. Once the service pack downloads to the computer, double-click the service pack.

8. Follow the instructions in the installation wizard to install Dragon 11.5.

40

Chapter 3: Installing Dragon

Sample custom installation of Dragon Medical

Note: This is an example only and is provided to give administrators an overview of a typical
installation and the kind of decisions you have to make. Though the example provides rec­ommendations it is not meant as a substitute for your own planning.

For more information, see:

n Installation checklists
n Installing Dragon on a single computer
n Step-by-Step Command Line Installation
n Overview of Pushing Client Installation from Server

Preparing for the Roaming feature

1. Create network storage location for Master Roaming User Profiles. For example, you can create
a shared drive that all Dragon users will have read/write access to. In this example, we'll name
this shared folder

Dragon

.

2. In the shared

tory

.

Dragon

l Dragon Profiles is the location for the master copies of the User Profiles. (For

folder, you can create 2 sub-folders;

Dragon Profiles

and

Data Direc-

planning purposes allow for 1100 MB per User Profile.)

l Data Directory is the location for custom commands and word lists that auto-

matically update the User Profiles by use of the Data Distribution Tool.

For more information, see Setting up the Roaming feature.

Install Dragon

To install Dragon:

1. Insert the first Dragon DVD into your DVDdrive or if installing from network drive, click on
setup.exe.

2. When you have the option, choose

Custom

installation. For example:

Custom

lets you select options and User Profiles to install. Customizing your installation

options can greatly reduce the disk space required.

Click Next to continue.

3. On the Additional options screen, select all three options. For example:

41

Dragon Administrator Guide version 11.5

Click

Next

to continue.

Setting the Dragon Options

When the installation is complete, the three customization dialog boxes will open. The first to
open is the

Corrections tab:

You use this tab to control how the correction feature and spelling features work.
In this example:

Options

dialog box.

n Check

Enable double-click to correct

with the mouse.

. Selecting this checkbox gives the user a way to correct

42

Chapter 3: Installing Dragon

The Commands tab:

You use this tab to set options that control how Dragon interprets commands. Unless otherwise
indicated, changing these options only affects the current user; any other users keep their existing
settings.

The following example shows the default settings:

43

Dragon Administrator Guide version 11.5

44

The View tab:

You use the

Box

.

View

tab to control the behavior and appearance of the DragonBar and the

Results

Chapter 3: Installing Dragon

The Hot keys tab:

You use the Hot keys tab to specify hot key assignments.
If your users will be using Dragon on a Notebook, then click

F10

key to change the hotkey.

Microphone on/off

and hit the

45

Dragon Administrator Guide version 11.5

46

The PowerMic I and II tabs:

If you are using Dragon and you are using a Dictaphone PowerMic for dictation, the Options
dialog box displays the PowerMic I and II tabs. Dragon has built-in support for PowerMic or Pow­erMic II microphones. You can use the PowerMic II microphone buttons to perform predefined
actions (described in the table below) or program the buttons to take custom actions.

The following example shows the default settings for the PowerMic II:

Chapter 3: Installing Dragon

The Playback/Text-to-Speech tab:

You use the Playback/Text-to-speech tab to adjust the attributes of text-to-speech and playback.
In this example, increase the

Speed

slider slightly. The default value is a little too slow. For exam-

ple:

47

Dragon Administrator Guide version 11.5

48

The Miscellaneous tab:

You use this tab to set miscellaneous options.
In this example

n Leave the

Have the microphone on but asleep

option unchecked unless the user cannot or

does not want to use their hands to turn the microphone on and off.

For example:

Chapter 3: Installing Dragon

The Dictation Box tab:

On the Dictation tab, you can define how the

Dictation Box

operates.
You access the Dictation tab by selecting Tools > Dictation Box from the Dragon menu.
For more information on the

Dictation Box

, see the

Using the Dictation Box

topic in Dragon

help file.
The following example shows the default settings for the

Dictation Box

:

49

Dragon Administrator Guide version 11.5

50

The Data tab:

You use the Data tab to instruct Dragon to store corrections in an archive, conserve disk space for
better portability of User Profiles, and control how Dragon adapts training, saves recorded dic­tation, and backs up User Profiles.

In this example:

n Set the

Automatically back up user profile every "n" saves

to nothing if your users are
using the Roaming feature. When you have a Roaming User Profile, the Master Roaming User
Profile most likely resides on a server that should be backed up every night.

For example:

Chapter 3: Installing Dragon

Setting the Administrative Options: Roaming User Profiles

The second dialog to open at the end of the installation is the Administrative Settings dialog box.
This section describes the

You use the
ture. You must set up the Roaming feature on each computer where you want users to dictate
with a Roaming User Profile. For more information, see Administrative Settings: Roaming tab.

In this example:

1. Select

2. Click the
the network location of the master Roaming User Profiles. The location you pick must be acces­sible to all computers on the network that you want available for dictation with Dragon. In this

Roaming

Enable

Add

to activate the Roaming feature and the Roaming User Profile options.

button. You use the

Roaming

tab of the

tab of the Administrative options dialog box

Administrative Settings

dialog box to set up the Roaming fea-

Roaming User Network Location

dialog box to define

51

Dragon Administrator Guide version 11.5

example, we'll use the network storage location we initially created.

52

Chapter 3: Installing Dragon

3. The

Administrative Settings

dialog box also contains several options that you can choose from
to indicate how you want a Roaming User Profile to function at each Roaming User Profile loca­tion.

In addition to the default settings, also enable the

open/close only

l

and

Always copy acoustic information to network

Access network at user profile

options. For example:

Click

OK

to continue.

5. You will be prompted to create the default directory if it does not already exist, when you see
the following message, always click Yes:

53

Dragon Administrator Guide version 11.5

Setting the Administrative Options: Miscellaneous options

When the installation is complete, the three customization dialog boxes will open. The second to
open is the Administrative Settings dialog box. This section describes the Administrative options
dialog box

In this example, click
work directory that you created at the beginning.

Change...

to set the location of the

Data Distribution Location

to the net-

54

Also make sure to deselect the
from automatically checking the Nuance web site for product updates if you want to control
which updates your users can get.

Check for product updates at startup

option to disable Dragon

Chapter 3: Installing Dragon

Setting the Administrative Options: Scheduled
Tasks

When the installation is complete, the three customization dialog boxes will open. The second to
open is the Administrative Settings dialog box. This section describes the
of the Administrative options dialog box

Scheduled Tasks

tab

The following example shows the default settings for the

Scheduled Tasks

tab:

For more information, see the Dragon Help file.

Setting Auto-Formatting Options

The third dialog to open at the end of the installation is the
example, this version of the Auto-Formatting dialog box displays when you are installing a non­medical edition of Dragon:

Auto-Formatting

dialog box. For

55

Dragon Administrator Guide version 11.5

56

To set Auto-Formatting Options

1. Set the Auto-Formatting options.

2. Click

3. Click

Apply

OK

to save your changes and leave the

Auto-Formatting

to save your changes in the current tab, close the

dialog box open.

Auto-Formatting

dialog box, and
have the changes take effect. Your changes do not take effect until after you close the dialog
box.

Nuance recommends that you review these tabs to make appropriate choices for your site.

Chapter 3: Installing Dragon

57

Dragon Administrator Guide version 11.5

Post Installation Tasks

Once you have installed or upgraded Dragon, you might want to carry out some of these tasks
before you proceed:

n Cleaning up after uninstalling Dragon
n Dragon File Structure
n Turning off Dragon's use of Microsoft Active Accessibility Service
n ChoosingMedical Vocabulary toSupport YourSpecialty (Dragon Medical only)

Cleaning up after uninstalling Dragon

The following files will remain on your computer after you uninstall DragonNaturallySpeaking or
DragonMedical:

C:\Windows\Speech

n VText.dll
n Vdict.dll
n WrapSAPI.dll
n XTel.dll
n Xcommand.dll
n Xlisten.dll
n Xvoice.dll
n spchtel.dll
n speech.cnt
n speech.dll
n speech.hlp
n vcauto.tlb
n vcmd.exe
n vcmshl.dll
n vtxtauto.tlb

Dragon installed these files for Microsoft SAPI4 support. If you do not have other speech appli­cations that require SAPI4, you can safely remove these files manually. If have installed other
speech applications that require SAPI4 support, you may need to re-install those applications if
you remove the files.

58

Chapter 3: Installing Dragon

Dragon file structure

Upgrading from Dragon NaturallySpeaking 9.x or 10.x to Dragon 11 or greater will automatically
relocate some Dragon NaturallySpeaking directories and files.

You can only upgrade from Dragon 9.x or greater to Dragon 11 or greater . Upgrading from
Dragon 8.x or earlier to Dragon 11.5 is not supported.

The following directory structures and file locations assume an installation to a default location.

V9.0/V9.1 Windows 2000/XP Pro/XP Home/Windows
Server 2003 directory structure

The V9.0/V9.1 directory structure before upgrading to Dragon 11 or greater :

C:\Program Files\Nuance\NaturallySpeaking9

\Help
\Program

\Tutorial (optional)
C:\Documents and Settings\All Users\Application Data\N­uance\NaturallySpeaking9\

\Custom

\Data

\Data\Training

\Users
C:\Documents and Settings\<username>\Application Data\N­uance\NaturallySpeaking9\

\Results

V9.5 Windows 2000/XP Pro/XP Home/Windows Server
2003 directory structure

The V9.5 directory structure on Windows 2000/XP Pro/XP Home/Windows 2000 Advanced
Server/Windows Server 2003 before upgrading to Dragon 11 or greater :

C:\Program Files\Nuance\NaturallySpeaking9

\Ereg

\Help

\Program

\Tutorial (optional)
C:\Documents and Settings\All Users\Application Data\N­uance\NaturallySpeaking9\

\Custom

\Data

\Data\Training

\Users

59

Dragon Administrator Guide version 11.5

C:\Documents and Settings\<username>\Application Data\N­uance\NaturallySpeaking9\

\Results

V9.5 Windows Vista directory structure

The V9.5 directory structure on Windows Vista before upgrading to Dragon 11 or greater :

C:\Program Files\Nuance\NaturallySpeaking9

\Ereg

\Help

\Program

\Tutorial (optional)
C:\ProgramData\Nuance\NaturallySpeaking9\

\Custom

\Data

\Data\Training

\Users
C:\Users\<username>\AppData\Roaming\Nuance\NaturallySpeaking9\

\Results

V10 Windows 2000/XP Pro/XP Home/Windows Server
2003 directory structure

The V10 directory structure on Windows 2000/XP Pro/XP Home/Windows 2000 Advanced
Server/Windows Server 2003 before upgrading to Dragon 11 or greater :

C:\Program Files\Nuance\NaturallySpeaking10

\Ereg
\Help
\Program

\Tutorial (optional)
C:\Documents and Settings\All Users\Application Data\N­uance\NaturallySpeaking10\

\Custom

\Data

\Data\Training

\Users
C:\Documents and Settings\<username>\Application Data\N­uance\NaturallySpeaking10\

\Results

V10 Windows Vista and Windows 7 directory structure

The V10 directory structure on Windows Vista before upgrading to Dragon 11 or greater :

60

Chapter 3: Installing Dragon

C:\Program Files(x86)\Nuance\NaturallySpeaking10

\Ereg

\Help

\Program

\Tutorial (optional)
C:\ProgramData\Nuance\NaturallySpeaking10\

\Custom

\Data

\Data\Training

\Users
C:\Users\<­username>\AppData\Roaming\Nuance\NaturallySpeaking10\

\Results

Dragon 11 or greater Windows XP Pro/XP
Home/Windows Server 2003 directory structure

The Dragon 11 or greater directory structure on Windows XP Pro/XP Home/Windows Server
2003:

C:\Program Files\Nuance\NaturallySpeaking11

\Ereg

\Help

\Program

\Tutorial (optional)
C:\Documents and Settings\All Users\Application Data\N­uance\NaturallySpeaking11\

\Custom

\Data

\Data\Training

\Users

\RoamingUsers
C:\Documents and Settings\<username>\Application Data\N­uance\NaturallySpeaking11\

\results

Dragon 11 or greater Windows Vista, Windows 7 and
Windows Server 2008 directory structure

The Dragon 11 or greater directory structure on Windows Vista and Windows 7:

C:\Program Files(x86)\Nuance\NaturallySpeaking11

\Ereg

\Help

61

Dragon Administrator Guide version 11.5

\Program

\Tutorial (optional)
C:\ProgramData\Nuance\NaturallySpeaking11\

\Custom

\Data

\Data\Training

\Users
C:\Users\<­username>\AppData\Roaming\Nuance\NaturallySpeaking11\

\results

62

Chapter 3: Installing Dragon

Turning off Dragon's use of Microsoft Active Accessibility Service

DragonNaturallySpeaking and DragonMedical use Microsoft Active Accessibility Service to let you
control certain menus and dialog boxes by voice. Without Microsoft Active Accessibility Service,
you would be unable to use Dragon to select menu commands and dialog box controls with your
voice.

If you don't need to control the menus and dialog boxes by voice, you can speed up Dragon per­formance by turning off Microsoft Active Accessibility Services.

To turn off Active Accessibility Services in Dragon for
all applications

1. Open the

2. Click the

3. Clear the

4. Click

Options

Miscellaneous

Voice enable menus and dialog controls

OK

. You will need to exit and re-start Dragon for this change to take effect.

dialog box by selecting

tab.

Tools>Options

box if it is selected.

on the

DragonBar

.

To turn off Active Accessibility in Dragon for specific
applications

1. Exit Dragon.

2. Open

nssystem.ini

C:\Documents and Settings\All Users\Application Data\N­uance\NaturallySpeaking11

See Dragon file structure for information on Dragon paths in other Windows operating
systems.

in a text editor. In Windows XP, by default,

nssystem.ini

is located in:

3. Under [MSAA Modules Disabled], add a line similar to the following for each application
where you want to disable the use of Active Accessibility Services:

<executable_name>=1

4. Save and close nssystem.ini.

5. Re-start Dragon.

For example, to disable Dragon use of Active Accessibility Services in Microsoft Word and Micro­soft Excel, you would add the following lines to

nssystem.ini

:

63

Dragon Administrator Guide version 11.5

[MSAA Modules Disabled]
winword.exe=1
excel.exe=1

Note: If you do not know the name of an application's executable file, you can start the appli-

cation from the Windows

Start

menu and then use the Windows Task Manager to view the list of
current Windows applications. The executable names are listed under Image Name on the Proc­esses tab. You can also right-click the application's icon and select the shortcut tab—the
field will provide the name of the executable.

Target

64

Chapter 3: Installing Dragon

Choosinga Medical Vocabulary
toSupport YourSpecialty

If you are using Dragon Medical, you should know which medical vocabulary supports your spe­cialty, so that you can readily select the correct vocabulary from the list provided.

Dragon Medical USand UKEnglish Vocabularies and
Specialties

Notes:

n Specialties and Medical Vocabularies marked with a (

1

) are not available in the Dragon Medical

Small Practice Edition.

n The Physical Medicine and Rehabilitation and the Speech and Language Pathology vocabularies

not available in UK English are marked with a (2).

Specialty Medical Vocabulary to Choose

Addiction Psychiatry Addiction Psychiatry
Adolescent Medicine Family Medicine, Internal Medicine, or Pediatrics
Allergy and Immu-

Allergy and Immunology

nology
Anesthesiology Anesthesiology
Bariatric Surgery Surgery
Behavioral Health Psychiatry
Blood Bank-

Pathology

1

ing/Transfusion Med­icine

BreastSurgery Surgery
Cardiac Surgery Cardiac Surgery
Cardiology Cardiology
Cardiothoracic Sur-

Surgery

gery
Cardiovascular Dis-

Internal Medicine

ease
Chemical Pathology Pathology
Child and Adoles-

Psychiatry

1

cent Psychiatry

65

Dragon Administrator Guide version 11.5

Specialty Medical Vocabulary to Choose

Child Abuse Pedi-

Pediatrics

atrics
Clinical Cardiac Elec-

Cardiology

trophysiology
Critical Care Med-

Anesthesiology or Internal Medicine

icine
Dentistry Dentistry
Dermatology Dermatology
Dermatopathology Pathology
Developmental-

Pediatrics

1

Behavioral Pediatrics
Diagnostic Radiology Radiology

1

ENT ENT
Ear, Nose, and

ENT

Throat
EEG Psychiatry
EmergencyMedicine Emergency Medicine
EMGExaminations Neurology
Endocrinology Endocrinology Diabetes and Metabolism
Epidemiology Epidemiology
Family Medicine Family Medicine
Fetal Medicine Fetal Medicine
Forensic Pathology Pathology

1

Forensic Psychiatry Psychiatry
Gastroenterology Gastroenterology
General Medicine GeneralMedicine
Geriatric Medicine Geriatric Medicine or FamilyMedicine
Geriatric Psychiatry Psychiatry
Hand Surgery Hand Surgery or Plastic Surgery
Hematology Hematology

66

Hospice and Pal­liative Medicine

Pain Medicine, Emergency Medicine, Family Medicine,

Specialty Medical Vocabulary to Choose

Internal Medicine, Pediatrics, or Physical Medicine and
Rehabilitation

2

Infectious Disease Infectious Disease
Internal Medicine Internal Medicine

Chapter 3: Installing Dragon

Interventional Car-

Internal Medicine

diology
Medical Education

Medical Education and Writing

and Writing
Medical Micro-

Pathology

1

biology
Medical Oncology Internal Medicine
Medical Toxicology Emergency Medicine, Pediatrics
Mental Health Addiction Psychiatry, Endocrinology Diabetes and

Metabolism, Psychiatry, or Psychology
Midwifery Midwifery
Neonatal and Peri-

Neonatal and Perinatal Medicine
natal Medicine

Nephrology Nephrology
Neurodevelopmental

Pediatrics
Disabilities

Neurology Neurology
Neuromuscular Med-

Physical Medicine and Rehabilitation
icine

Neuropathology Pathology

1

Neuropsychology Psychiatry, Neurology
Neurosurgery Neurosurgery
Neurotology ENT
Nuclear Medicine Nuclear Medicine
Nuclear Radiology Radiology

1

Nursing Nursing
Obstetrics and Gyne-

Obstetrics and Gynecology
cology

2

67

Dragon Administrator Guide version 11.5

Specialty Medical Vocabulary to Choose

Oncology Oncology
Ophthalmology Ophthalmology
Oral and Facial Sur-

Oral and Facial Surgery
gery

Orthopaedic Surgery Orthopaedic Surgery
Osteopathy Osteopathy
Otolaryngology ENT
Pain Medicine Pain Medicine
Pathology Pathology

1

Pediatric Cardiology Pediatric Cardiology
Pediatric Critical

Pediatrics
Care Medicine

Pediatric Dentistry Pediatric Dentistry
Pediatric Der-

Dermatology
matology

Pediatric

EmergencyMedicine or Pediatrics
EmergencyMedicine

Pediatric Endo-

Pediatrics
crinology

Pediatric ENT Pediatrics
Pediatric Gas-

Pediatric Gastroenterology
troenterology

Pediatric Hema-

Pediatrics
tology-Oncology

Pediatric Infectious

Pediatrics
Diseases

Pediatric Nephrology Pediatrics
Pediatric Oto-

ENT
laryngology

Pediatric Pathology Pathology
Pediatric Pul-

Pediatrics
monology

Pediatric Rehabil-

Physical Medicine and Rehabilitation
itation Medicine

1

2

68

Chapter 3: Installing Dragon

Specialty Medical Vocabulary to Choose

Pediatric Rheu-

Pediatrics
matology

Pediatric Surgery Surgery
Pediatric Transplant

Pediatrics
Hepatology

Pediatric Urology Urology
Pediatrics Pediatrics
Physical Medicine

Physical Medicine and Rehabilitation
and Rehabilitation

Plastic Surgery Plastic Surgery
Plastic Surgery

ENT
within Head and
Neck

Podiatry Podiatry
Proctology Colon and Rectal Surgery
Psychiatry Psychiatry or Addiction Psychiatry

2

Psychology Psychology
Pulmonary Disease Pulmonary Disease
Radiation Oncology Radiology

1

Radiation Therapy Radiation Therapy
Radiologic Physics Radiology

1

Radiology Radiology 1 or Nuclear Medicine
Rheumatology Rheumatology
Sleep Lab SleepLab
Sleep Medicine Family Medicine or ENT
Speech and Language

Speech and Language Pathology

12

Pathology
Spinal Cord Injury

Physical Medicine and Rehabilitation

2

Medicine
Sports Medicine Emergency Medicine, Family Medicine, or Physical Med-

icine and Rehabilitation
Surgery Surgery

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Dragon Administrator Guide version 11.5

Specialty Medical Vocabulary to Choose

Thoracic Surgery Thoracic Surgery
Transplant Hep-

InternalMedicine
atology

Trauma Surgery Surgery
Undersea and Hyper-

EmergencyMedicine
baric Medicine

Urology Urology
Vascular Surgery Vascular Surgery
Vascular and Inter-

Vascular and Interventional Radiology
ventional Radiology

1

70

Chapter 3: Installing Dragon

Enhancing the privacy of patient data

When a user dictates using Dragon Medical, Dragon automatically saves all audio and transcribed
text in Dragon Recorded Audio (.DRA) files. If the user corrects any of the dictated text, Dragon
automatically stores these corrections in .enwv files. Both these files are saved in the background.

These automatically created .DRA and .enwv files are used by Dragon to optimize the User Pro­file. For example, Dragon uses these files when a user runs the Acoustic and Language Model
Optimizer.

Dragon encrypts these automatically created .DRA and .enwv files before storing them in the
local or Roaming User Profile directories to ensure they do not become a back door into patient
data and violate the patient's privacy. These files are also encrypted when a user dictates into a sup­ported application like Microsoft Word or an Electronic Medical Record (EMR)application.

Due to the restrictions mandated by the HIPAAregulations, these encrypted .DRA and .enwv
files can only be opened by Dragon Medical for its internal use. For example, they cannot be
accessed by the non-Medical versions of Dragon, the Dragon NaturallySpeaking SDK Client Edi­tion (DSC), or the Dragon NaturallySpeaking SDK Server Edition (DSS). In addition, any
encrypted .DRA and .enwv files automatically created by Dragon, cannot be opened in Drag­onPad.

Notes:

n Dragon Medical does not encrypt .DRA files explicitly saved by a user. For example, if a user

saves recorded dictation when saving a document (for example, in Word, WordPerfect, or
DragonPad), these saved .DRA files are unencrypted. The user who created these files has the
responsibility of saving these files in a secure location.

n Nuance does not guarantee that the file encryption provided in Dragon will ensure total HIPAA

compliance. Other security measures are required for full compliance.

Security Considerations

As long as other adequate security protections are in place to protect patient data, you can avoid
saving excess patient data by choosing to:

1. Turn off encryption of patient data (not recommended)

2. Turn off creation of .DRA files and set options to conserve disk space, resulting in fewer saved
files

3. Turn off creation of unencrypted .nwv files

Turning on/off encryption of patient data

It is possible to turn off the encryption of these background speech recognition files by un-check­ing the Encrypt Patient Health Information check box in the Miscellaneous tab of the Administrative
Settings Dialogue.

Nuance can not guarantee HIPAA compliance when this feature is turned off.

71

Dragon Administrator Guide version 11.5

For more information, see the Miscellaneous tab of the

Administrative Settings

dialog box.

Turning on/off creation of .dra patient data files

You can choose to turn off creation of the .DRA files containing patient data to further protect
the patient's privacy when other security measure are in place, by:

n Turning off data collection, which sends data to Nuance for future product improvements. The

check box to enable/disable data collection is on the

Administrative Settings

l About Data Collection and Other Scheduled Tasks

dialog box. For more information, see:

Scheduled Tasks

tab of the

__and

n Checking settings to conserve disk space, which automatically stops creating files that require

large amounts of storage space:

i. On the DragonBar, select

Tools>Options

and click the

Data

tab.

ii. Check the Conserve disk space required by user profiles (for portability) option. For more infor-

mation on the
topic on the

Data

Data

tab of the

tab in the

Options

Options

dialog box, refer to the main Dragon Help file's

dialog box.

Turning on/off creation of unencrypted text correction .nwv archive
files

To further ensure privacy, any user can turn of creation of archive files that might contain patient
data:

1. On the DragonBar, select

2. Uncheck the Store correction in archive option. For more information on the

Options

dialog box, refer tothe main Dragon Help file's topic on the

Tools>Options

and click the

Data

tab.

Data

Data

tab of the

tab in the

Options

dialog box.

72

Chapter 4: Upgrading Dragon

This section contains information on how to upgrade Dragon and Roaming User Profiles, as well as how
to upgrade third-party Vocabularies. You can update Dragon 9.x and 10.x User Profiles to Dragon 11 or
greater .

Note: You can only upgrade from Dragon 9.x or greater to Dragon 11.5. Upgrading from Dragon 8.x or
earlier to Dragon 11.5 is not supported.

Upgrading Dragon 74

Installing on or Upgrading to Windows Vista and Windows 7 76

Upgrading multiple User Profiles 77

Preparing to upgrade Roaming User Profiles 83

Upgrading master Roaming User Profiles 86

Upgrading end-user systems 91

Upgrading multiple User Profiles 93

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Dragon Administrator Guide version 11.5

Upgrading Dragon

An administrator performs the following steps to upgrade a User Profile from Dragon 9.x or 10.x
to Dragon 11 or greater :

n Prepare to upgrade:

n Based on the version of Dragon being upgraded from, determine how to proceed

(see What you should know before upgrading from a previous version)

n If upgrading to Windows Vista, see Installing on or Upgrading to Windows Vista

n Carry out one of these procedures:

n Upgrade multiple User Profiles (see Upgrading multiple User Profiles)
n Upgrade Roaming User Profiles (see Upgrading Roaming User Profiles )
n Upgrade User Profiles with custom or customized vocabularies (see Upgrading User

profiles with Custom and Customized Vocabularies )

Administrators can work with the

User Profile Upgrade Wizard

(see Upgrading multiple User

Profiles)

See "Upgrading User Profiles to Dragon 11 or greater " in Dragon - What's New for administrators
for more information.

Note: You can only upgrade from Dragon 9.x or greater to Dragon 11.5. Upgrading from Dragon

8.x or earlier to Dragon 11.5 is not supported.
Note: If upgrading from Dragon version 8.x or earlier to Dragon 11 or greater , version 8.x or ear-

lier custom words and commands can be re-used in Dragon 11 or greater :

1. In Dragon 8.x or earlier, export the custom words and commands

2. In Dragon 11 or greater , create a new User Profile

3. In Dragon 11 or greater , import the custom words and commands

See the Dragon Help for information on exporting and importing custom words and commands.

What you should know before upgrading from a previous version

An administrator can upgrade to Dragon 11 or greater from Dragon NaturallySpeaking or Dragon Med-
ical Versions 9.x or 10.x. An administrator upgrades to Dragon 11 or greater by following the

installation instructions for Dragon 11 or greater , but should first be sure to:

74

n Uninstall the previous version, when it is required for the version the administrator is upgrading

from.

n Retain existing User Profiles, to be updated after the installation completes.
n Check that it is possible to upgrade from the existing edition to the edition the administrator is

installing.

Note: You can only upgrade from Dragon 9.x or greater to Dragon 11.5. Upgrading from Dragon

8.x or earlier to Dragon 11.5 is not supported.

See "Upgrading User Profiles to Dragon 11 or greater " in Dragon - What's New for administrators
for more information.

Upgrading from Dragon 9.x

The Dragon 11 or greater installation installs in the Dragon 9.x directories and overwrites the files
in those directories.

Upgrading from Dragon 10.x

Uninstall Dragon version 10.x before installing Dragon 11 or greater .

Upgrading from Dragon 11.0

To install Dragon 11.5, you must first have Dragon 11.0 installed on the computer.

Chapter 4: Upgrading Dragon

Edition considerations

An administrator must upgrade to the same edition or greater and to the same language.
For example, if upgrading from Version 9.1 German/English to Dragon 11 or greater English

only, the Dragon 9.1 German User Profiles are not upgraded. Upgrading to Dragon Ger­man/English upgrades both German and English User Profiles. After upgrading, an administrator
can install other Dragon languages.

Notes:

n If a user is using Dragon version 8.x or earlier, they can re-use custom words and commands in

Dragon 11 or greater :

1. In Dragon 8.x or earlier, export the custom words and commands

2. In Dragon 11 or greater , create a new User Profile

3. In Dragon 11 or greater , import the custom words and commands

See the Dragon Help for information on exporting and importing custom words and
commands.

n When an administrator installs Dragon 11 or greater , Dragon installs using the primary language

for the product. An administrator cannot install Dragon using a language that is different than
the primary language. For example, if an administrator installs Dragon 11 or greater
Professional, English version, Dragon installs using the English language. If the administrator
attempts to use the /l option with setup.exe to install Dragon 11 or greater using a non­primary language, the installation process uses the primary language for that edition of Dragon
and ignores the /l option.

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Dragon Administrator Guide version 11.5

Installing on or Upgrading to Windows Vista and Windows 7

Dragon NaturallySpeaking and Dragon Medical Versions 9.5 and higher are compatible with all edi­tions of Windows Vista and Windows 7. Dragon runs on 32-bit and 64-bit computers for these
operating systems.

Earlier versions of Dragon (version 8.x, 9.0, 9.1) will not install or run on Windows Vista or Win­dows 7.

Note: You can only upgrade from Dragon 9.x or greater to Dragon 11 or greater . Upgrading from
Dragon 8.x or earlier to Dragon 11 or greater is not supported.

Upgrade considerations

If you upgrade a computer from a previous version of Windows to Windows Vista or Windows 7,
and that computer has Version 8.x, 9.0, or 9.1 of Dragon installed, that version of Dragon will not
work after upgrading to Windows Vista or Windows 7.

All your User Profiles from these previous versions remain intact and can be upgraded when you
install Dragon 11 or greater .

See "Upgrading User Profiles to Dragon 11 or greater " in Dragon - What's New for administrators
for more information.

Roaming User Profiles in an MSIInstallation on
Vista or Windows 7

For more on carrying out an MSIinstallation on Windows Vista or Windows 7, see Modifying

Roaming User Profile, Miscellaneous, Schedule Settings in the INI File.

76

Chapter 4: Upgrading Dragon

Upgrading multiple User Profiles

You use the User Profile Upgrade Wizard to upgrade a Dragon 9.x or 10.x User Profile to Dragon
11 or greater . You do not need to upgrade Dragon 11 User Profiles to Dragon 11.5. There are
two ways you can start the User Profile Upgrade Wizard:

n In the Open User profile dialog box, select a User Profile to upgrade. Dragon displays a dialog

that gives you the option of upgrading the User Profile now (by pressing OK) or upgrading the
User Profile later (by pressing Cancel). If the user selects OK. Dragon displays the

Profile Upgrade Wizard

.

User

n In the Start menu, select

NaturallySpeaking Tools>Upgrade User Profiles
Upgrade Wizard

.

Programs>Dragon NaturallySpeaking 11.5>Dragon

. Dragon displays the

User Profile

Using the User Profile Upgrade Wizard

The User Profile Upgrade Wizard guides you through the process of upgrading User Profiles from
Dragon 9.x and 10.x.

The wizard cannot upgrade User Profiles created by versions of Dragon prior to Dragon 9.

User Profile Upgrade Wizard: Select the profile(s) to upgrade

On the Select the profile(s) to upgrade page, you see these elements:

User profiles to upgrade

This screen displays the location and name of all the User Profiles that the wizard will upgrade.
Modify the list of User Profiles to include all User Profiles that you want to upgrade. The wizard
starts by including all the User Profiles in the current folder as candidates to upgrade. You add
User Profiles to the list by clicking the
tional User Profiles in other locations. You remove User Profiles from the list by selecting them
and clicking the
you want to upgrade, click

Remove from list

Next

.

Browse to add a profile

button. Once the list of User Profiles contains the profiles

button and browsing for addi-

Note: If you have roaming users in your network, see Upgrading Roaming User

Profiles:Overview

Current Location

The location of the User Profiles to upgrade.

User Profile

Displays the names of all the User Profiles to upgrade.

Total profiles to be upgraded

Displays the total number of User Profiles to upgrade.

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Dragon Administrator Guide version 11.5

Browse to add a profile

Opens a
to upgrade.

Remove from list

Deletes the User Profile you select from the User Profile Upgrade Wizard.
Once you have made a selection, click
If you choose to upgrade only one User Profile, the wizard displays the number of minutes the

upgrade requires to complete.

Browse for Folder

window that you use to locate additional User Profiles for the wizard

Next

.

If you upgrade a UK User Profile, the wizard displays a page that lets you select a region for the
profile.

User Profile Upgrade Wizard: Choose where to store
the upgraded profile(s)

As the User Profile Upgrade Wizard updates a User Profile to Dragon 11 or greater , the wizard
can move a copy of the upgraded User Profile to another location without modifying the old pro­file. This allows you to use the original profile if you need to and makes the profile compatible
with operating systems like Windows XP that store all user data in the Documents and Settings
folder.

78

Location for upgraded profile(s)

Chapter 4: Upgrading Dragon

Click the

Browse

button or select a new destination from the list if you want to choose a des-

tination other than the suggested destination.

Advanced

Click the

Advanced

button to open the Advanced Options dialog box where you can change

how the wizard upgrades the User Profile.

User Profile Upgrade Wizard: Advanced Options

The

Advanced Options

User Profiles.

User profiles to

The

User profiles to

tic model for each profile you plan to update.

Attribute Name Old Value New Value

Location The name of the User

Profile.

dialog box lets you make finer adjustments to how the wizard upgrades

list box provides information about the location, vocabulary, and the acous-

The current location of the
User Profile.

The location where Dragon
will place the updated User
Profile.

Vocabulary The name of the current

vocabulary for the User
Profile.

Acoustic
model

The name of the audio
input device for the User
Profile.

The name of the base vocab­ulary for the current vocab­ulary.

The name of the current lan­guage/voice model for the
User Profile.

The name of the new base
vocabulary for the current
vocabulary.

The name of the new lan­guage/voice model for the
User Profile.

Setting a location for an upgraded User Profile

When you click on the

Location

chose on the

text box. The text box displays the location that the wizard recommends or that you

Choose where to store the upgraded profile(s)

Location

line in the

User profiles to

list box, Dragon enables the

page. You can click Browse and

choose a new location.

Setting a new base vocabulary for a User Profile

When you click on the

NewBase Vocabulary

or the one that the

Vocabulary

line in the

User profiles to

list box, Dragon enables the

text box. The text box displays the current vocabulary of the User Profile

User Profile Upgrade Wizard

assigns to the upgraded User Profile if Dragon
does not support the old vocabulary. If Dragon supports the current vocabulary, the message
<Unable to upgrade> appears.

You can select a new base vocabulary from the drop-down list.

New

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Dragon Administrator Guide version 11.5

Setting a new acoustic model for a User Profile

When you click on an

Acoustic model

line in the

User profiles to

New Acoustic Model text box. The text box displays the current language (such asUSEnglish),
language model, and accent of the User Profile. You can choose a new acoustic model from the
drop-down list.

After you modify the information for each User Profile in the list box, click
wizard, and click

Next

to proceed.

User Profile Upgrade Wizard: Begin profile upgrading

On the
wizard requires approximately 12 to 24 minutes to upgrade each User Profile.When the process is
complete, click

If the

Open User Profile

begin dictation.

Upgrading Roaming User Profiles:Overview

Begin profile upgrading

Finish

.

User Profile Upgrade

window opens and displays a list of the User Profiles you can choose from to

page, click

Begin upgrading

wizard starts automatically after you upgrade and start Dragon, the

list box, Dragon displays the

OK

to return to the

to start the upgrade process. The

This section describes how to upgrade Roaming User Profiles from Dragon NaturallySpeaking or
Dragon Medical 9.x or 10.x to Dragon 11 or greater .

When you use the Roaming feature, each Dragon User Profile has a master Roaming User Profile
that can be opened from multiple networked computers where Dragon is installed. These master
Roaming User Profiles are stored on a network location made accessible to your Dragon users.

When a master Roaming User Profile is opened from that central network location, Dragon trans­fers a copy of that profile to the Local Roaming User Profile on the local computer.

Since the Local Roaming User Profile is a copy of the User Profile data taken from the master
Roaming User Profile, you cannot directly upgrade the Local Roaming User Profile when you
upgrade the local Dragon installation from Dragon 9.x or 10.x to Dragon 11 or greater .

Notes:

n You can only upgrade from Dragon 9.x or greater to Dragon 11.5. Upgrading from Dragon 8.x or

earlier to Dragon 11.5 is not supported.

n If upgrading from Dragon version 8.x or earlier to Dragon 11 or greater , version 8.x or earlier

custom words and commands can be re-used in Dragon 11 or greater . See the Dragon Help for
information on exporting and importing custom words and commands.

i. In Dragon 8.x or earlier, export the custom words and commands

ii. In Dragon 11 or greater , create a new User Profile

80

iii. In Dragon 11 or greater , import the custom words and commands

n Upgrading a set of Dragon 9.x or 10.x master Roaming User Profiles to Dragon 11 or greater

leaves the Dragon 9.x or 10.x master Roaming User Profiles unchanged and intact. This allows

Chapter 4: Upgrading Dragon

the users in your network to run Dragon 9.x or 10.x while you plan your upgrade.

n Plan to upgrade the master Roaming User Profiles at a time when they are not being opened by

end users, for example during the night or on a weekend.

n Even though the Dragon 11 or greater User Profile Upgrade Wizard supports both mapped drives

and UNC paths, Nuance strongly recommends that you upgrade your Master Roaming User
Profiles on a drive on a computer where Dragon 11 or greater is locally installed. Nuance does
not recommend that you upgrade your Master Roaming User Profiles across a network to either
a mapped drive or UNCpath; upgrading over a network will take an undetermined length of
time. In addition, the User Profile Upgrade Wizard does not support upgrading User Profiles over
an HTTPconnection.

Step 1: Preparing to upgrade Roaming User Profiles

To upgrade your Master Roaming User Profiles from a previous version of Dragon, Nuance rec­ommends that you install Dragon 11 or greater directly on the network computer where the
Dragon 9.x or 10.x Master Roaming User Profiles are located and upgrade those Master Roaming
User Profiles directly to Dragon 11 or greater Master Roaming User Profiles.

If you are unable to install Dragon where your Dragon 9.x or 10.x Master Roaming User Profiles
are located, Nuance recommends that you:

1. Install Dragon 11 or greater on a separate computer where you will perform the upgrades.

2. Copy the Dragon 9.x or 10.x Master Roaming User Profiles from their network location to the
computer where Dragon 11 or greater is installed.

3. Upgrade the Dragon 9.x or 10.x Master Roaming User Profiles on the computer where Dragon
11 or greater is installed.

4. Copy the upgraded Dragon 11 or greater Master Roaming User Profiles to a network accessible
directory on the original network location.

For more information, see Preparing to upgrade Roaming User Profiles.

Step 2: Upgrading the User Profiles

As administrator you must separately upgrade the master Roaming User Profiles to Dragon 11 or
greater using the Dragon 11 or greater

After you upgrade the Dragon 9.x or 10.x Master Roaming User Profiles, you can then proceed to
upgrade end-user systems that deploy the Roaming feature.

For more information, see Upgrading master Roaming User Profiles

User Profile Upgrade Wizard

.

Step 3: Upgrade the end-user systems

After you have upgraded the master Roaming User Profiles, you can then proceed to upgrade end­user systems that deploy the Roaming feature.

Note: You can only upgrade from Dragon 9.x or greater to Dragon 11.5. Upgrading from Dragon

8.x or earlier to Dragon 11.5 is not supported.
For more information:

81

Dragon Administrator Guide version 11.5

See Upgrading end-user systems.
See "Upgrading User Profiles to Dragon 11 or greater " in Dragon - What's New for administrators

for more information.

82

Chapter 4: Upgrading Dragon

Preparing to upgrade Roaming User Profiles

Step 1: Install Dragon 11 or greater on the
computer where you upgrade the Dragon 9.x or

10.x Master Roaming User Profiles

Nuance recommends that administrators install Dragon 11 or greater on the computer where the
Dragon 9.x or 10.x Master Roaming User Profiles are located. If that is not possible, Nuance rec­ommends that administrators install Dragon 11 or greater on a separate computer where they will
perform the upgrades.

For more information on installing, see Installing Dragon on a single computer.

Notes:

n If during the installation or upgrade, you see the

this installation

the

User Profile Upgrade Wizard

n If you are unable to install Dragon where the Dragon 9.x or 10.x Master Roaming User Profiles

are located, Nuance recommends that you install Dragon 11 or greater on a separate computer
where you perform the upgrades. For more information, see Upgrading Roaming User

Profiles:Overview.

n You can only upgrade from Dragon 9.x or greater to Dragon 11.5. Upgrading from Dragon 8.x or

earlier to Dragon 11.5 is not supported

n If upgrading from Dragon 8.x or earlier to Dragon 11 or greater , version 8.x or earlier custom

words and commands can be re-used in Dragon 11 or greater . See the Dragon Help for
information on exporting and importing custom words and commands:

i. In Dragon 8.x or earlier, export the custom words and commands

ii. In Dragon 11 or greater , create a new User Profile.

iii. In Dragon 11 or greater , import the custom words and commands

prompt, be sure to leave this option unchecked. You can manually running

in a later step.

Upgrade existing speech files to work with

Step 2:On the Dragon 9.x or 10.x end-user systems
that use the Roaming feature

On the end-user systems where the users dictate using the Dragon 9.x or 10.x Roaming feature,
save and close any open User Profiles on each Dragon 9.x or 10.x system that uses the Roaming fea­ture.

Note: If there is no time when all the Roaming User Profiles are not in use (for example, in a hos-

pital where some physicians use Dragon during a night shift), administrators can upgrade different
groups of Roaming User Profiles at different times.

83

Dragon Administrator Guide version 11.5

Step 3: On the central network storage location for
the Dragon 9.x or 10.x Master Roaming User
Profiles

1. (Optional) Back up the master Roaming User Profiles to a separate location, either by using any
system backup utility that is implemented at your facility or by using the Dragon The

User Profiles

Note: You do not need to back up the Roaming User Profiles because the upgrade retains the

Dragon 9.x or 10.x User Profiles in a directory that is separate from the Dragon 11 or greater User
Profiles.

2. Create a new directory on the shared network drive to store the upgraded Dragon 11 or greater
Master Roaming User Profiles. Although you can store the upgraded User Profiles in the same
location as the current User Profiles — this would make two versions of each User Profile vis­ible to the end user and lead to confusion — Nuance recommend creating a location that is dif­ferent from the location that stores the current (Dragon 9.x or 10.x) User Profiles.

dialog.

Manage

Step 4: Copy the Dragon 9.x or 10.x Master
Roaming User Profiles to the Dragon 11 or greater
client computer

If you install Dragon 11 or greater on the computer where the Dragon 9.x or 10.x Master Roam­ing User Profiles are located, then proceed to Step 5 below.

If Dragon 11 or greater is not installed on the computer where the Dragon 9.x or 10.x Master
Roaming User Profiles are located, perform the following steps on the Dragon 11 or greater client
computer:

1. Create a directory to store all the Master Roaming User Profiles you plan to upgrade.

2. Copy the Dragon 9.x or 10.x Master Roaming User Profiles from the network location to the
directory.

Step 5: On the administrator system where you
plan to upgrade the Dragon 9.x or 10.x Master
Roaming User Profiles

1. Start Dragon and make sure the Roaming feature is off.

84

To turn off the Roaming feature:

i. Close any open User Profiles.

ii. Click

iii. On the

2. Close Dragon.

3. Follow the instructions in the next section, Upgrading master Roaming User Profiles.

Administrative Settings

plays the

Administrative Settings

Roaming

tab, make sure

on the

dialog box.

Enable

DragonBar Tools

is not selected.

menu. This action dis-

Chapter 4: Upgrading Dragon

See "Upgrading User Profiles to Dragon 11 or greater " in Dragon - What's New for administrators
for more information.

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Dragon Administrator Guide version 11.5

Upgrading master Roaming User Profiles

You must use the User Profile Upgrade Wizard to upgrade Dragon 9.x or 10.x master Roaming
User Profiles to Dragon 11 or greater .

Before you proceed with the tasks in this topic, complete the procedure in Preparing to upgrade

Roaming User Profiles.

After you upgrade the Dragon 9.x or 10.x Master Roaming User Profiles and optionally copy them
back to their network location, you can proceed to upgrade your end-user systems that use the
Roaming feature. For more information, see Upgrading end-user systems.

You can only upgrade from Dragon 9.x or greater to Dragon 11.5. Upgrading from Dragon 8.x or
earlier to Dragon 11.5 is not supported

Step 1:Upgrade the Dragon 9.x or 10.x Master
Roaming User Profiles

On the computer with the Dragon 9.x or 10.x Master Roaming files and where Dragon 11 or
greater is installed:

1. Select

Tools>Upgrade User Profiles

2. On the Select the profile(s) to upgrade page, click Browse to add a profile... to select the
location of the Dragon 9.x or 10.x Master Roaming User Profiles. The Select the profile(s) to

upgrade page now displays a list of User Profiles in the selected directory:

Start>Programs>Dragon NaturallySpeaking 11.5>Dragon NaturallySpeaking

.

86

Chapter 4: Upgrading Dragon

Continue to add User Profiles from other local locations or use the Remove from list button to
remove specific User Profiles. Click Next to continue.

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Dragon Administrator Guide version 11.5

3. If you choose to upgrade only one User Profile, the wizard displays the number of minutes the
upgrade requires to complete the upgrade.

4. If you upgrade a UK User Profile, the wizard displays a page that lets you select a region for the
profile.

5. On the Choose where to store the upgraded profile(s) page, in the Location for upgraded
profile(s) text box, choose the local location you previously created to contain the upgraded
Dragon 11 or greater master Roaming User Profiles. If a location is not visible, click Browse,

88