Nuance ScanSoft Dragon NaturallySpeaking - 11.5 Administrator Guide

Administrator Guide

Version 11.5

Dragon Administrator Guide version 11.5

2011. Dragon version 11.5.

This material may not include some last-minute technical changes and/or revisions to the software. Changes are periodically made to the information provided here. Future versions of this material will incorporate these changes.

No part of this manual orsoftware may be reproduced in any form or by any means, including, without limitation, electronic or mechanical, such as photocopying or recording, or by any information storage and retrieval systems, without the express written consent of Nuance Communications, Inc. Specifications are subject to change without notice.

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Disclaimer

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Nuance disclaims all liability for any direct, indirect, incidental, consequential, special, or exemplary damages resulting from the use of the information in this document. Mention of any product not manufactured by Nuance does not constitute an endorsement by Nuance of that product.

Notice

Nuance Communications, Inc. is strongly committed to creating high quality voice and data management products that, when used in conjunction with your own company’s security policies and practices, deliver an efficient and secure means of managing confidential information.

Nuance believes that data security is best maintained by limiting access to various types of information to authorized users only. Although no software product can completely guarantee against security failure, Dragon Medical Enterprise Network Edition software contains configurable password features that, when used properly, provide a high degree of protection.

We strongly urge current owners of Nuance products that include optional system password features to verify that these features are enabled! You can call our support line if you need assistance in setting up passwords correctly or in verifying your existing security settings.

Published by Nuance Communications, Inc., Burlington, Massachusetts, USA

Visit Nuance Communications, Inc. on the Web at www.nuance.com. Visit Nuance Healthcare on the Web at www.nuance.com/healthcare.

Contents

Chapter 1: Introduction to Dragon 11.5 1

Getting started with Dragon 11.5 2

Dragon version 11.5 - What's New for administrators 4

Configuring how Dragon receives audio from a smartphone 6

How Dragon receives audio from a smartphone 6

Configuring the smartphone server 6

Dictating with a smartphone over a network 11

Using the Dragon Remote Microphone Application in a home network 11

Using the Dragon Remote Microphone Application in Public Wi-Fi Hotspots 11

Using the Dragon Remote Microphone Application in corporate environments with multiple subnets 11

Issues with Firewalls, Antivirus software and Malware detection software 12

iOS 4.3 and HotSpot Tethering 12

Creating Windows shortcuts to User Profiles and Vocabularies 13

To create a shortcut to a User Profile and Vocabulary 13

Types of Paths 14

Using multiple acoustic models with a User Profile 15

Acoustic Optimization for User Profiles with BestMatch IV acoustic models 15

Multiple acoustic models and User Profiles on single and multi-core computers 15

Using Australian, Indian, and Southeast Asian accents in Dragon 11 or greater

Upgrading User Profiles older than Version 10.0 Service Pack 1 to Dragon 11 or greater

Upgrading User Profiles newer than Version 10.0 Service Pack 1 to Dragon 11 or greater 18

Installing, modifying and upgrading Dragon 21

Chapter 2: Preparing to Install Dragon 23

Preparing for an installation or upgrade 24

Installation restrictions 24

File Structure 24

Installation checklist 25

Upgrade checklist 26

Support Checklist 26

Dragon system requirements 27

Processor 27

Processor cache 27

Contents

Operating systems and RAM 27

Free hard disk space 28

Microphone 28

Sound card 28

Other requirements 28

Storage space required for User Profiles 30

Installing on or Upgrading to Windows Vista and Windows 7 32

Upgrade considerations 32

Roaming User Profiles in an MSIInstallation on Vista or Windows 7 32

Coexistence with other Dragon products 33

Coexistence with previous versions of Dragon 33

Coexistence with Dragon SDK Client Edition 33

Run Dragon SDK Client Edition 11 on a computer with Dragon 11 or greater 33

Run Dragon 11 or greater on a computer with Dragon SDK Client Edition 11 33

Chapter 3: Installing Dragon 35

Installing Dragon on a single computer 36

Installing the Dragon 11.5 service pack 40

Sample custom installation of Dragon Medical 41

Preparing for the Roaming feature 41

Install Dragon 41

Setting the Dragon Options 42

Setting the Administrative Options: Roaming User Profiles 51

Setting the Administrative Options: Miscellaneous options 54

Setting the Administrative Options: Scheduled Tasks 55

Setting Auto-Formatting Options 55

Post Installation Tasks 58

Cleaning up after uninstalling Dragon 58

Dragon file structure 59

Turning off Dragon's use of Microsoft Active Accessibility Service 63

Choosinga Medical Vocabulary toSupport YourSpecialty 65

Dragon Medical USand UKEnglish Vocabularies and Specialties 65

Enhancing the privacy of patient data 71

Security Considerations 71

Chapter 4: Upgrading Dragon 73

Upgrading Dragon 74

Installing on or Upgrading to Windows Vista and Windows 7 76

Upgrade considerations 76

Roaming User Profiles in an MSIInstallation on Vista or Windows 7 76

Contents

Upgrading multiple User Profiles 77

Using the User Profile Upgrade Wizard 77

User Profile Upgrade Wizard: Select the profile(s) to upgrade 77

User Profile Upgrade Wizard: Begin profile upgrading 80

Step 3: Upgrade the end-user systems 81

Preparing to upgrade Roaming User Profiles 83

Step 1: Install Dragon 11 or greater on the computer where you upgrade the Dragon 9.x or

10.x Master Roaming User Profiles 83

Step 2:On the Dragon 9.x or 10.x end-user systems that use the Roaming feature 83

Step 3: On the central network storage location for the Dragon 9.x or 10.x Master Roaming User Profiles 84

Step 4: Copy the Dragon 9.x or 10.x Master Roaming User Profiles to the Dragon 11 or greater client computer 84

Step 5: On the administrator system where you plan to upgrade the Dragon 9.x or 10.x Master Roaming User Profiles 84

Upgrading master Roaming User Profiles 86

Step 1:Upgrade the Dragon 9.x or 10.x Master Roaming User Profiles 86

Step 2: Clean up the Dragon 9.x or 10.x locations for master Roaming User Profiles (optional)

Step 3: Copy the Dragon 11 or greater Master Roaming User Profiles to their network location (Optional) 90

Step 4: Upgrade end-user systems to Dragon 11 or greater 90

Upgrading end-user systems 91

Step 1: Upgrade Dragon 9.x or 10.x systems that use the Roaming feature 91

Upgrading multiple User Profiles 93

Using the User Profile Upgrade Wizard 93

User Profile Upgrade Wizard: Select the profile(s) to upgrade 93

User Profile Upgrade Wizard: Begin profile upgrading 96

Vocabularies Created by a Third Party (other than by Nuance) 96

Using a custom vocabulary from Dragon Medical 10.x or earlier with Dragon Medical 11 or greater 96

Upgrading User profiles with third party vocabularies 96

Step 2: Upgrade a User Profile that uses a custom vocabulary 97

Step 3: Import custom words to the upgraded User Profile 97

Step 4: Export the customized vocabulary 98

Step 5: Use nsadmin or the Data Distribution tool to copy the vocabulary you export 98

Chapter 5: Installing Dragon using the Windows installer (MSI) 99

Overview of Installing Dragon using the Windows Installer (MSI) 101

Before You Begin 101

Finding the MSI Installer on the DVD 101

Contents

Windows Vista Notes 102

Overview of the Network Installation of Dragon from a Server 103

Overview of Pushing Client Installation from a Server 103

Support for SMS and Windows 2003 Server with Active Directory 103

Overview of Alternative Ways to Carry Out Administrative Installation 104

Modifying Roaming User Profile, Miscellaneous, Schedule Settings in the INI File 105

Understanding and applying the Roaming User Options 105

Editing Miscellaneous and Scheduled Task Settings in nsdefaults.ini File 110

Understanding Network and Connection Settings in roamingdef.ini File 114

Carrying Out an Administrative Installation with .bat File 116

Understanding the script in admininstall.bat 116

Modifying admininstall.bat 118

Install Dragon on an initial computer and choose the default settings 119

Extracting MSI/MST Files from the Dragon setup.exe 120

Extracting MSI/MST Files from setup.exe 120

Using .MSI/.MST Files for Custom Installations Example 123

Step1: Running setup.exe to Extract .MSI and .MST Files 123

Step 2: Passing MST File to setup.exe to Install Dragon 123

Installation using the Dragon installation process 125

Install the Same Configuration on Additional computers 127

Creating Custom Installation Using Microsoft Custom Install Wizard 129

Installing the Microsoft Custom Installation Wizard 129

Modifying setup Properties for Custom Installation 129

Installation using the Dragon command line 137

Running natspeak.exe to Set Options 138

Natspeak.exe command line reference 142

Other Actions You Can Take on Command Line 143

Modifying Default Installation Directory 144

Configuring Installation of Product Updates 145

Suppressing Reboot of the computer After Installation 146

Setting Dragon to Run in QuickStart Mode 147

Installing the same Roaming User Profile Configuration on Additional computer(s)

Silent Installation with Language Other Than US English 149

Revising Day/Time of Scheduled Tasks (Optional) 150

Configuring Local or On-Demand Install of Vocabularies/Text-to-Speech (Optional)

Installing only particular vocabularies locally, others on-demand 152

Installing Text-to-Speech feature 153

Upgrading Your Dragon Installation from the Command Line 154

148

152

Contents

Upgrading Roaming User Profiles 154

Step-by-Step Process for Upgrading Roaming User Profiles 156

Major and Minor Upgrades: Silent Upgrade 161

Overview of Silent Upgrade 161

GUIDs for uninstalling 161

Step-by-Step Upgrade Process 162

Using setup.exe for Upgrades 165

Using setup.exe for Silent Upgrades 165

Step-by-Step Command Line Installation with msiexec.exe 166

Finding the MSI Installer on the Dragon DVD 166

Install Dragon on Initial computer and Establish Configuration 166

Install Same Configuration on Additional computer(s) 166

Additional Options for Installations with msiexec.exe 169

Additional Options for Silent Installations 170

Modifying Default Installation Directory 170

Configuring Installation of Product Updates 170

Suppressing Reboot of computer After Installation 171

Setting Dragon to run in QuickStart Mode 171

Installing the Same Roaming User Profile Configuration on Additional computer(s) 172

Launching Online Registration Form After Installation 172

Installing Some Vocabularies Locally and Others On Demand 173

Installing Text-to-Speech Feature 174

Reinstalling Dragon with Particular Set of Features 174

Setting Day/Time for Scheduled Tasks 174

Launching Online Registration Form After Installation 175

MSI Options Specific to Dragon 176

MSI Options for Installing Dragon Features/Advanced Options 180

MSI Options for Roaming User Profile, Tuning, and Data Collection Setup 183

Feature Variables to Set Through the ADDLOCAL or ADVERTISE Properties 186

Installing Visual C++ Runtime for Dragon 191

Manually Installing Visual C++ Runtime 191

Pushing an installation of the Visual C++ Runtime 191

Using an MSIfile to install the Visual C++ Runtime from a command line 192

Command Line Options for vcruntime.exe 192

Chapter 6: Configuring and using the Roaming feature and Roaming User Profiles 193

Setting up the Roaming feature 195

Overview of the Roaming feature 197

Contents

The relationship between the Master and the Local Roaming UserProfile 197

Advantages of the Roaming feature 197

Hosting Master Roaming User Profiles 198

Why the Master Roaming User Profiles should be in shared directories 198

Controlling user access to other user's profiles 199

Backing up your Master Roaming User Profiles 200

Setting up the Roaming feature 202

Creating a network storage location for the Master Roaming User Profiles 203

What to consider for the Master Roaming User Profile location 203

Using a networked computer or Windows file server 203

Using a HTTPor HTTPS web server 204

Where to install and configure Dragon 207

Installing Dragon where you plan to dictate using the Roaming feature 207

Installing Dragon on the same computer as your Master Roaming User Profiles 207

For more information on installing or upgrading Dragon 207

Storage space required for the Master and Local Roaming User Profiles 209

For each Master Roaming User Profile- on the network 209

For each computer where Dragon is installed 209

For each Local Roaming User Profile- on the client PC 209

How Dragon Synchronizes Master and Local Roaming User Profiles 211

What happens during synchronization 211

What files are synchronized 212

Estimating Network traffic caused by synchronization 215

Enabling the Roaming feature on each computer where a user will dictate 218

Step 1: Start Dragon 218

Step 2: If already Dragon is running, select Administrative Settings 218

Step 3: Turn on the Roaming feature 218

Step 4: Set the location of Master Roaming User Profiles 219

Step 5: Set location of Local Roaming User Profiles 220

Step 6: Set Roaming feature options 221

Notes: 221

Administrative Settings: Roaming tab 222

Administrative Settings: Roaming User Network Location 225

Display Name 225

Network Location—Address 225

Setting up HTTPConnection: HTTP Settings 227

Authentication 227

Connection 227

Firewall and Proxy Servers 228

Contents

Timeouts 228

Test Connection 229

Restore Defaults 229

Setting up secure web server connection: SSL Settings 230

Certificate Store 230

Open SSL 231

General 231

Test Connection 231

Restore Defaults 231

Testing and troubleshooting an HTTP connection 232

Troubleshooting test connections 232

Setting and selecting Roaming User Profile options 234

Roaming User Profile options on the Administrative Settings dialog box 234

Creating a Roaming User Profile on the local computer 240

Creating and training a new Roaming User Profile 241

Converting a non-roaming local User Profile into a Roaming User Profile 242

Dictating with a Roaming User Profile 243

Opening a Roaming User Profile 244

Using multiple dictation sources with a single User Profile 245

To add a new dictation source to a user profile 245

Running the Acoustic and Language Model Optimizer for Roaming User Profiles 246

Running the Acoustic and Language Model Optimizer on a multi-core computer 246

Running the Acoustic and Language Model Optimizer on a User Profile with two acoustic models 246

To run the Acoustic and Language Model Optimizer to optimize Roaming User Profiles 247

Controlling user access to other user's profiles 248

Making it easier for users to select their User Profiles 248

Configuring Internet Information Services and WebDAV for HTTP Roaming 251

Configuring Internet Information Servicesand WebDAV 252

Installing and configuring WebDAV on Internet Information Services 6.0 252

Installing and configuring WebDAV on Internet Information Services 7.0 253

Configuring Dragon internet roaming 255

Upgrading Roaming User Profiles:Overview 256

Step 1: Preparing to upgrade Roaming User Profiles 256

Step 2: Upgrading the User Profiles 257

Step 3: Upgrade the end-user systems 257

Preparing to upgrade Roaming User Profiles 258

Step 1: Install Dragon 11 or greater on the computer where you upgrade the Dragon 9.x or

10.x Master Roaming User Profiles 258

Step 2:On the Dragon 9.x or 10.x end-user systems that use the Roaming feature 258

Contents

Step 3: On the central network storage location for the Dragon 9.x or 10.x Master Roaming User Profiles 259

Step 4: Copy the Dragon 9.x or 10.x Master Roaming User Profiles to the Dragon 11 or greater client computer 259

Step 5: On the administrator system where you plan to upgrade the Dragon 9.x or 10.x Master Roaming User Profiles 259

Upgrading master Roaming User Profiles 261

Step 1:Upgrade the Dragon 9.x or 10.x Master Roaming User Profiles 261

Step 2: Clean up the Dragon 9.x or 10.x locations for master Roaming User Profiles (optional)

Step 3: Copy the Dragon 11 or greater Master Roaming User Profiles to their network location (Optional) 265

Step 4: Upgrade end-user systems to Dragon 11 or greater 265

Upgrading end-user systems 266

Step 1: Upgrade Dragon 9.x or 10.x systems that use the Roaming feature 266

264

Chapter 7: Customizing and optimizing Vocabularies 269

Customizing Vocabularies with the Vocabulary Tool 270

Voctool command line examples 283

Definition: The language model 285

About language model slots 286

Storing language model information 286

Chapter 8: Customizing a User Profile 287

Adding words, commands, or vocabularies to User Profiles 288

Using the Data Distribution Tool 288

Creating the Data Distribution Directory 289

The Nsadmin utility for new words, vocabularies, and commands 296

Using paths with the nsadmin utility 304

Chapter 9: Maintaining a Dragon installation 305

Maintaining Installations 306

Using Acoustic and Language Model Optimizer and Scheduler Tools 307

Running Acoustic and Language Model Optimizer on Non-Roaming User Profiles 307

Running the Acoustic and Language Model Optimizer on a multi-core computer 307

To run the acoustic and language model optimizers on non-Roaming User Profiles: 308

Running Acoustic and Language Model Optimizer on Roaming User Profiles 308

Removing One or More Optimization Schedules 310

Exporting and Importing User Profiles 311

Exporting User Profiles 311

Importing User Profiles 311

Handling Dragon Error Messages 312

Working with the Usability Log 313

Contents

Accessing the Dragon Knowledge Database 314

Hardware Compatibility List 315

Managing user administrative privileges 316

Chapter 10: Working with Custom commands 317

Managing and Securing Custom Commands 318

Using the Convert XML to DAT tool 319

Using the MyCommands Protection Utility 321

Chapter 11: Commands that perform actions based on the application state 323

Using Structured Commands 324

Structured Command Samples 325

Importing Sample Structured Commands 327

Chapter 12: Configuring administrative features in Dragon 329

Summaries of Administrative Settings Dialog Boxes 330

Administrative Settings: Roaming tab 331

Administrative Settings: Roaming User Network Location 334

Display Name 334

Network Location—Address 334

Administrative Settings: Miscellaneous tab 336

Notes 338

Administrative Settings: Scheduled Tasks tab 340

Accuracy Tuning 340

Data Collection 340

Glossary 342

.DRA files (definition) 344

Accuracy Center(definition) 345

Accuracy Tuning (definition) 346

Acoustic Optimizer (definition) 347

Advanced Scripting (definition) 348

Commands-only Vocabulary (definition) 349

Command Browser (definition) 350

Correction menu (definition) 351

Command Mode (definition) 352

Correction-only mode (definition) 353

Data Distribution Tool (definition) 354

Dictation Box (definition) 355

Dictation Mode (definition) 356

Dictation Source (definition) 357

DragonPad (definition) 358

Contents

Hidden Mode (definition) 359

Language Model optimization (definition) 360

Language Model Optimizer (definition) 361

Normal Mode (definition) 362

Numbers mode (definition) 363

QuickStart (definition) 364

Recognition Modes (definition) 365

Roaming User (definition) 366

Spell Mode (definition) 367

User Profile (definition) 368

Chapter 1: Introduction to

Dragon 11.5

Dragon version 11.5 contains new features and improvements that enhance your ability to talk to, control, and interact with your computer. This section contains general information on Dragon and information on the exciting new features of Dragon 11.5.

Getting started with Dragon 11.5 2

Dragon version 11.5 - What's New for administrators 4

Configuring how Dragon receives audio from a smartphone 6

Dictating with a smartphone over a network 11

Creating Windows shortcuts to User Profiles and Vocabularies 13

Using multiple acoustic models with a User Profile 15

Using Australian, Indian, and Southeast Asian accents in Dragon 11 or greater 17

Dragon Administrator Guide version 11.5

Getting started with Dragon 11.5

Dragon version 11.5 - What's New for administrators

This section describes the new administrator features of Dragon Version 11.5.

For more information about Dragon NaturallySpeaking, see

http://www.nuance.com/naturallyspeaking/

Installing, modifying and upgrading Dragon

and Installation checklists View information on the different ways to install, mod-

ify, and upgrade Dragon.

Dragon on the Web The Nuance Web site

(www.nuance.com) gives you access to many resources, including Frequently Asked Questions, usage tips, customer stories, Customer Service information, Technical Support content, and a detailed comparison between Dragon editions.

Setting up the Roaming feature

The

Roaming

feature lets users dictate with Dragon from different network locations and different computers without having to create and train individual User Profiles at each location.

Adding words,commands, or vocabularies to User Profiles

You use the nsadmin command line utility and the

Dragon

Data Distribution Tool

when you want to make new words, customized vocabularies or new commands available to all User Profiles on a particular Dragon installation.

Using the Convert XML to DAT tool

and the MyCommands Pro-

tection Utility

You can make your custom commands more secure in two ways:

n Use the

DAT tool

Convert XML to

to convert any XML files of commands to DAT format.

n With the

Protection Utility

MyCommands

, you can prevent unauthorized Dragon users from editing the commands by locking access to the file.

Dragon system requirements

Chapter 1: Introduction to Dragon 11.5

Using Structured Commands

Dragon Professional, Medical, and Legal editions - include an extension to Text-and-Graphics commands that let you to set the values of variables in text blocks based on voice input.

Dragon 11 is compatible with Windows 7, Windows Vista, Windows XP SP3, Windows Server 2008

Dragon Administrator Guide version 11.5

Dragon version 11.5 - What's New for administrators

The following table lists details about the new features and changes in Dragon 11.5.

New features

Use a smartphone as a microphone for dictation

You can create a User Profile that uses a smartphone as a dictation source. You can also add a smartphone as a dictation source to an existing User Profile. You use the Dragon Remote Microphone application on the smartphone to start dictating into Dragon. As you dictate, the smartphone transfers the audio data through a Wi-Fi connection to the smartphone server. The server processes the audio and sends it to Dragon.

See Configuring how Dragon receives audio from a smartphone for more details on the smart- phone server.

See Dictating with a smartphone over a network for more details about networks that support a smartphone as a dictation device.

See the Dragon Help for more details on dictating with a smartphone.

Support for Internet Explorer version 9

You can use Dragon 11.5 with Internet Explorer 9 from Microsoft. Dragon 11.5 also supports Internet Explorer version 6 or greater. A complete list of commands you can use with Internet Explorer is available through the Command Browser. You can also view commands in the Dragon Sidebar while you use Dragon.

For information on new commands you can use with Internet Explorer 9, see the Dragon Help. For more information on applications that Dragon 11.5 supports, see http://ww-

w.nuance.com/ucmprod/groups/dragon/@web-enus/documents/collateral/nd_004125.pdf

Save a User Profile locally or to the master location An administrator can set the Prompt before saving to network location option in the

Administrative Settings - Roaming tab to let users choose where to save their User Profile.

When an administrator enables this option, when a user attempts to close Dragon or turn off or log off the operating system, a dialog box appears that lets the user choose to save their profile locally or to the master network location. A user can save their profile locally if they are on a slow network. A user can save their profile to the master location to ensure any updates to their profile are available at other network locations.

See Setting and selecting Roaming User Profile options for more information.

Installing the Dragon 11.5 service pack

If a user already has Dragon 11 on their computer, they can download and install the Dragon

11.5 service pack using the Nuance Update Service. See Installing the Dragon 11.5 service

pack for more information.

Chapter 1: Introduction to Dragon 11.5

New features

Upgrading from earlier versions of Dragon

You can upgrade Dragon versions 9.x and 10.x to Dragon 11.5. Upgrades from version 8.x and earlier are not supported.

Dragon Administrator Guide version 11.5

Configuring how Dragon receives audio from a smartphone

How Dragon receives audio from a smartphone

When a user sets up a smartphone as a dictation source and begins dictating into the phone, the Dragon Remote Microphone application sends the audio to a component called the smartphone server. The smartphone server processes the audio and sends it to Dragon.

The Dragon installation process installs the smartphone server on the same computer where you install Dragon.

See Dictating with a smartphone over a network for more details about networks that support a smartphone as a dictation device.

Configuring the smartphone server

You use the DNSSPServer.exe.config file to modify settings for the smartphone server. TheDNSSPServer.exe.config file is an XML-based configuration file that the Dragon installation

Chapter 1: Introduction to Dragon 11.5

process places in the same folder as the smartphone server .exe file (dnsspserver.exe).: On Windows 7, the dnsspserver.exe.config file is in the following directory:

C:\Program Files\Nuance\NaturallySpeaking11\Program

Use caution if you modify the configuration settings for the smartphone server since incorrect settings can have unforeseen side effects.

Serious problems may occur if you modify the configuration file incorrectly. Nuance cannot guarantee that these problems can be resolved and you may need to reinstall the software. Modify the configuration file at your own risk.

Set message logging

In the DNSSPServer.exe.config file, in the <switches> section, set the value parameter for the ServiceDebugLevel option to one of the following values:

Message type Value

No tracing "Off"

Fatal error or application crash "Critical"

Recoverable error "Error"

Non-critical problem "Warning"

Informational message "Information"

Debugging trace "Verbose"

For example:

Viewing log information

Each time the smartphone server starts, the server creates a tracing / error log file (spserver.log) in the current Windows user’s TEMP directory. You can view this file when trouble shooting problems with the smartphone server.

You can also view logging information in real-time by performing the following steps:

1. Stop Dragon (or the dnsspserver.exe process)

2. Run the smartphone server manually in debug mode: In a command prompt, navigate to the directory that stores the dnsspserver.exe file. Type “dnsspserver /debug".

3. Restart Dragon.

Set the logging of network statistics

You can enable the gathering and logging of network statistics data. The data is placed in the SpServer.log and the Dragon.log.

In the DNSSPServer.exe.config file, in the <appSettings> section, set the value parameter for the DNSNetMonitoring option to one of the following values:

Dragon Administrator Guide version 11.5

Audio support type Value

Enable the logging of network statistics "True"

Disable the logging of network statistics "False"

For example:

Set the time interval of network statistic reports

You can set the time period, in seconds, during which the system gathers network statistics. When the time period expires, the system prints the statistics to the SpServer.log and the Dragon.log. log files.

For example:

Example log entry:

Info: NetStats: [Interval=60s, 44058Bps, Total=43854Bps]

Log entry explanation: Over a 60 second time interval, an average of 44058 bytes per second was received, and an aver-

age of 43854 bytes per second is being received for the session to date. (44100Bps is considered nominal for 22050Hz audio).

Set the time interval for logging audio not received

You can set the maximum time that elapses before the system logs no audio received. The system logs the message when the timeout elapses (See Set the time interval for network statistic

reports).

For example:

Audio not received log entries

The system logs 3 types of entries that are related to audio not received.

Log type Example Explanation

No audio received Warning: NetStats: No audio

data for 15s

Audio received after interval of no audio

Warning: NetStats: Audio data gap=90s > max=5s

Over a 15 second interval, no audio was received.

When the system receives audio, it logs a message that shows the amount of time that elapsed without receiving audio and the maximum value specified by this parameter. In this example, 90 seconds passed without receiving audio data.

Session ends NetStats: Info: [Ses-

sion=92s, Total=44128Bps]

When a session ends (the dictation microphone is turned off), the system logs a message about the session length and the

Chapter 1: Introduction to Dragon 11.5

Log type Example Explanation

average transfer rate. In this example, the session length was 92 seconds and the average transfer rate was 44128Bps.

Set the audio sources that Dragon allows

In the DNSSPServer.exe.config file, in the <appSettings> section, set the value parameter for the DNSAllowAnyAudioSource option to one of the following values:

Audio support type Value

[Default] Allow only smartphone audio sources "false"

Allow ANY DNS audio source "true"

For example:

Set encryption of audio data sent between the phone and the server

In the DNSSPServer.exe.config file, in the <appSettings> section, set the value parameter for the AudioDataEncryption option to one of the following values:

n "none" = [Default] Do not encrypt audio data

Set the default sample rate for Dragon

In the DNSSPServer.exe.config file, in the <appSettings> section, set the value parameter for the SampleRate option to one of the following values (in Hz):

n "11025" n "22050"

For example:

Set the domain name for the Bonjour Domain Name Service

In the DNSSPServer.exe.config file, in the <appSettings> section, set the value parameter for the BonjourDomainName option to the domain name for the service. An empty string represents

the default domain. For Example:

You can set the BonjourDomainName option to a valid domain name for your network provided your computer has a real IP Address and is not using one of the private 10. 192., or 168. NAT addresses.

Dragon Administrator Guide version 11.5

Set the timeout interval for the smartphone and server connection

In the DNSSPServer.exe.config file, in the <appSettings> section, set the value parameter for the SPServiceSessionTimeout option to the number of seconds of inactivity that occurs before the

connection between the smartphone and the smartphone server is released and made available to other smartphones..

For example:

Set the address port that the smartphone web listener uses

In the DNSSPServer.exe.config file, in the <appSettings> section, set the value parameter for the SPServiceWebListenerPort option to a port address within the 1025-65535 range.

For example:

Note: The default value for SPServiceWebListenerPort is 51001.

Set the maximum number of bytes per message that the smartphone web listener can receive

In the DNSSPServer.exe.config file, in the <appSettings> section, set the value parameter for the SPServiceMaxReceivedMessageSize option to the maximum number of bytes that a message

can contain for it to be accepted by the smartphone web listener. For example:

Chapter 1: Introduction to Dragon 11.5

Dictating with a smartphone over a network

You can use the Dragon Remote Microphone Application on a smartphone or other supported devices as a wireless microphone to dictate with Dragon.

To use the application as a wireless microphone, your mobile device and the Dragon client computer must be on the same Wi-Fi network.

Note: Your device and Dragon NaturallySpeaking cannot communicate using cellular networks. A Wi-Fi connection is required..

Using the Dragon Remote Microphone Application in a home network

Bonjour works on home networks where all computers are on the same subnet, which is a common configuration. As an alternative to using Bonjour, you can also choose to enter the IP address or computer name that runs Dragon.

If the home network has multiple routers, you need to enter the correct IP address or computer name of the target computer or turn on multi-cast routing. See the Dragon Help for details.

Using the Dragon Remote Microphone Application in Public Wi-Fi Hotspots

There are two general types of public Wi-Fi:

n Pure open Wi-Fi where a user turns on their computer or device, and they are “just on”. This is

similar to a typical home networking setup with one router as described above. The Dragon Remote Microphone Application should work with this Wi-Fi configuration.

n Locations such as Starbucks and Panera, which use service providers such as AT&T Wi-Fi,

where the user must logon or accept the terms of service and where user fees may apply. Nuance does not support this Wi-Fi configuration. The typical security settings in this kind of network prevent the iPhone to communicate with the Dragon client computer.

Using the Dragon Remote Microphone Application in corporate environments with multiple subnets

If the Dragon client computer and the iPhone are on the same wireless network and multi-cast routing is enabled, Bonjour discovery should work. You may find that this multi-cast configuration is not very common. IT departments may disable multi-cast routing to reduce security threats and to reduce Wi-Fi bandwidth consumption.

If multi-cast is disabled, Bonjour discovery does not work. For Bonjour discovery to work on a site has computers on multiple wired or wireless subnets, an administrator needs to enable the multi-cast feature on the routers. This effectively puts all computers on the same subnet.

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The site can also use Bonjour with unicast routing with a Domain Name Server. This network configuration requires all computers to have real IP addresses and not the 10., 192. and 168. addresses.

As an alternative to Bonjour, users at this type of site can choose to enter the IP address or computer name of the Dragon client computer.

Issues with Firewalls, Antivirus software and Malware detection software

When you create a user profile for the Dragon Remote Microphone Application. Dragon automatically opens port 51001 in the Windows firewall.

Port 51001 needs to be open for the Dragon Remote Microphone Application to communicate with the computer where Dragon is running. Some non-Windows firewalls, antivirus, and malware detection software may disable port 51001. If that occurs, you need to configure the software to open port 51001.

iOS 4.3 and HotSpot Tethering

iOS 4.3 provides the ability to connect a computer to the iPhone via WiFi and then connect the iPhone to the Internet using 3G. This allows the computer to access the Internet even when a WiFi network is not available.

Note: This configuration is not supported The Dragon Remote Microphone Application does not work when a computer is tethered to the iPhone.

Chapter 1: Introduction to Dragon 11.5

Creating Windows shortcuts to User Profiles and Vocabularies

If Dragon is shared with other people, or if a person has more than one User Profile, you can create Windows Shortcuts on the Desktop to start Dragon and open particular User Profiles. If User Profiles have multiple Vocabularies, you can also specify the Vocabulary to open.

To create a shortcut to a User Profile and Vocabulary

1. Right-click the Dragon shortcut icon on the Windows Desktop and then click Properties to open the icon's Properties dialog box.

2. Click the Shortcut tab of the Properties dialog box.

In the Start In box, at the end of the path type "natspeak.exe /user <User Profile name>". The text in the target box should look similar to the following line:

"C:\Program Files\Nuance\NaturallySpeaking11\Program\Natspeak.exe"

/user "David"for Windows XP

"C:\Program Files (x86-

)\Nuance\NaturallySpeaking11\Program\Natspeak.exe/user "David"" for

Windows Vista, 7 or Windows Server 2008.

David is the name of the User Profile.

For Roaming User Profiles:

Or, if Roaming User is enabled, type the path to the Master Roaming User Profile location, then /user, then the sub-folder if applicable, and then the User Profile name on the network. The text in the target box should look similar to the following:

"C:\Program Files\Nuance\NaturallySpeaking11\Program\NatSpeak.exe"

/user "\\<server_name>\<subfolder_path>\<user_profile_name>"for Win-

dows XP.

"C:\Program Files (x86)\Nuance\NaturallySpeaking11\Program\Natspeak.exe/user "\\<server_ name>\<subfolder_path>\<user_profile_name>" for (Windows Vista, 7, or Windows

Server 2008)

For Vocabularies

To specify a Vocabulary, follow the User Profile name with "/Vocabulary" and the name of the Vocabulary. The text in the target box should look similar to the following:

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"C:\Program Files\Nuance\NaturallySpeaking11\Program\NatSpeak.exe" /user "David" /Vocabulary Politics

If the User Profile or Vocabulary name contains a space, enclose the name in quotation marks. For example, enter: /user "Mike Workman" /Vocabulary "American History"

If the User Profile name contains a space, enclose the name in quotation marks. For example, type: /user "Mike Workman"

3. Click OK.

When finished, double-click the shortcut icon to start Dragon. The User Profile opens along with the Vocabulary specified.

Types of Paths

The path can be a UNC, HTTP, or HTTPs path:

UNC

"C:\Program Files\Nuance\NaturallySpeaking11\Program\Natspeak.exe" /user "\\<directory>\<directory>\<username>"

For example:

"C:\Program Files\Nuance\NaturallySpeaking11\Program\Natspeak.exe" /user "\\Roaming\Profiles\Roaming1"

HTTP or HTTPS

"C:\Program Files\Nuance\NaturallySpeaking11\Program\Natspeak.exe" /user "http://<url_of_server>\<user_name>"

For example:

"C:\Program Files\Nuance\NaturallySpeaking11\Program\Natspeak.exe" /user "http://test01.roam.test\Roaming1"

The path to an HTTPor HTTPSlocation must only contain forward slashes - the same as the Network Location dialog.

Precede the username with a backslash.

TIP

It is possible to add a shortcut to the top of the Start menu by dragging the shortcut icon onto the Start button.

Chapter 1: Introduction to Dragon 11.5

Using multiple acoustic models with a User Profile

If the computer that a user dictates on meets certain system requirements, Dragon 11 or greater uses two acoustic models with a User Profile. Using two acoustic models instead of one improves recognition and dictation accuracy. Acoustic models that can be added in pairs to a User Profile are called BestMatch IV models.

Any time you add a new dictation source to a User Profile that uses two BestMatch IV models, the dictation source will also be associated with the two models.

A User Profile with two BestMatch IV models uses more computer resources, including RAM memory, than a User Profile with one acoustic model. Dragon 11 or greater uses two BestMatch IV models on a multi-core computer with at least 2 GB RAM. Dragon 11 or greater recognizes when it is installed on a computer that meets these system requirements and selects the BestMatch IV acoustic model as the default.

Acoustic Optimization for User Profiles with BestMatch IV acoustic models

If a User Profile includes BestMatch IV models, you must run the Acoustic and Language Model Optimizer (ACO) on a computer with multi-core processors. Dragon 11 or greater uses two BestMatch IV models only on a multi-core computer with at least 2 GB of RAM.

If the ACO processes a User Profile that was created on a computer with multi-core processors, the optimizer always selects the BestMatch IV models to optimize.

If a User Profile is associated with BestMatch III models without accents, and you run the optimizer on a computer that supports BestMatch IV models, if automatic acoustic model selection is enabled, the optimizer will automatically choose a BestMatch IV model to optimize.

Multiple acoustic models and User Profiles on single and multi-core computers

If a user creates a User Profile on a multi-core computer, when the user opens the User Profile on a single-core computer, Dragon uses the first acoustic model for recognition. Dragon does not load the second acoustic model.

If a user creates a User Profile on a single-core computer, when the user opens the User Profile on a multi-core computer, Dragon uses the single acoustic model for recognition.

If a user selects BestMatch IV models for a User Profile and trains the profile on a multi-core computer, when the user opens the User Profile on a single-core computer, Dragon displays the following warning message:

"Your computer has a single core processor. You have opened a User Profile created on a computer with a multi-core processor.

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Dragon NaturallySpeaking will work normally on this computer but you may see some change in performance and accuracy".

Chapter 1: Introduction to Dragon 11.5

Using Australian, Indian, and Southeast Asian accents in Dragon 11 or greater

In Dragon 11 or greater , a user selects one of the following languages in the Region section of the Profile Creation wizard.

n Australia n Indian Subcontinent n Southeast Asia

Language Region Accent

English United States n Standard

n Australian accented English n British accented English n Indian accented English n Inland Northern US (Great Lakes area) n Southeast Asian accented English n Southern US n Spanish accented English

English Canada n Standard

n Australian accented English n British accented English n Indian accented English n Inland Northern US (Great Lakes area) n Southeast Asian accented English n Southern US n Spanish accented English

English United Kingdom n Standard

n Australian accented English n Indian accented English n Southeast Asian accented English

Upgrading User Profiles older than Version 10.0 Service Pack 1 to Dragon 11 or greater

When you upgrade Dragon 9.x User Profiles and Dragon 10.0 profiles (prior to Service Pack 1) that contain Australian, Indian, and Southeast Asian acoustic models, Dragon 11 or greater upgrades them directly to the same models in Dragon 11 or greater .

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Dragon 9.x Acoustic Model

Australian English | Bluetooth 8 kHz

Australian English | BestMatch

Indian English | Bluetooth 8 kHz

Indian English | BestMatch

SE Asian English | Bluetooth 8 kHz

SE Asian English | BestMatch

UK English | BestMatch UK English | BestMatch III/IV UK English | Large | General

UK English | BestMatch III

UK English | Bluetooth 8 kHz

Dragon 11 or greater Acoustic Model Dragon 11 or greater Vocabulary

Australian English | Bluetooth 8 kHz

Australian English | BestMatch III/IV

Indian English | Bluetooth 8 kHz

Indian English | BestMatch III/IV

Southeast Asian English | Bluetooth 8 kHz

Southeast Asian English | BestMatch III/IV

UK English | BestMatch III/IV UK English | Large | General

UK English | Bluetooth 8 kHz UK English | Large | General

Australian English | Large | General

Indian English | Large | General

Southeast Asian English | Large | General

Upgrading User Profiles newer than Version 10.0 Service Pack 1 to Dragon 11 or greater

When you upgrade Dragon 10.0 SP1 or later User Profiles that contain Australian, Indian, and Southeast Asian acoustic models as “accent models”, Dragon 11 or greater upgrades them to specific acoustic models in Dragon 11 or greater .

Dragon 10 Acoustic Model

UK English | Bluetooth 8 kHz | Australian accented English

UK English | BestMatch | Australian accented English

UK English | Bluetooth 8 kHz | Indian accented English

UK English | Bestmatch | Indian accented English

Dragon 11 or greater Acoustic Model Dragon 11 or greater Vocabulary

Australian English | Bluetooth 8 kHz

Australian English | BestMatch III/IV

Indian English | Bluetooth 8 kHz

Indian English | Bestmatch III/IV

Australian English | Large | General

Indian English | Large | General

UK English | Bluetooth 8 kHz | SE Asian accented English

Southeast Asian English | Bluetooth 8 kHz

Southeast Asian English | Large | General

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