Nuance ScanSoft Dragon Law Enforcement - 15.5 Administrator’s Guide

agon speech recognition

Enterprise solution

Citrix® administrator guide

For:

Guide

2019 Dragon Professional Group/Dragon Legal Group/Dragon Law Enforcement, v15.

This material may not include some last-minute technical changes and/or revisions to the software. Changes are periodically made to the information provided here. Future versions of this material will incorporate these changes.

No part of this manual or software may be reproduced in any form or by any means, including, without limitation, electronic or mechanical, such as photocopying or recording, or by any information storage and retrieval systems, without the express written consent of Nuance Communications, Inc. Specifications are subject to change without notice.

End-of-life: Third-party environments

Support for third-party environments is only valid as long as they are supported by the corresponding vendor and might be subject to other restrictions. Contact Nuance Technical Support for details. For more information, see the documentation delivered with the third-party product and supporting Nuance documentation.

When standard support by the vendor has stopped, Nuance will continue support if an issue is specific to the Nuance solution, within the limitations of the vendor’s standard end-of-life and Nuance's policy. This means that issues that are a combination of the vendor’s component and the Nuance solution cannot be supported.

Nuance, ScanSoft, the Nuance logo, the Dragon logo, Dragon, DragonBar, Natural Language Technology, Select-and-Say, MouseGrid, and Vocabulary Editor are registered trademarks or trademarks of Nuance Communications, Inc. in the United States or other countries. All other names and trademarks referenced herein are trademarks of Nuance Communications or their respective owners. Designations used by third-party manufacturers and sellers to distinguish their products may be claimed as trademarks by those third-parties.

Plantronics is a registered trademark of Plantronics Inc.

Citrix, Virtual App (formerly XenApp), and Virtual Desktop (formerly XenDesktop) are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries

Disclaimer

Nuance makes no warranty, express or implied, with respect to the quality, reliability, currentness, accuracy, or freedom from error of this document or the product or products referred to herein and specifically disclaims any implied warranties, including, without limitation, any implied warranty of merchantability, fitness for any particular purpose, or non-infringement.

Nuance disclaims all liability for any direct, indirect, incidental, consequential, special, or exemplary damages resulting from the use of the information in this document. Mention of any product not manufactured by Nuance does not constitute an endorsement by Nuance of that product.

Notice

Nuance Communications, Inc. is strongly committed to creating high quality voice and data management products that, when used in conjunction with your own company’s security policies and practices, deliver an efficient and secure means of managing confidential information.

Nuance believes that data security is best maintained by limiting access to various types of information to authorized users only. Although no software product can completely guarantee against security failure, Dragon Group software contains configurable password features that, when used properly, provide a high degree of protection.

We strongly urge current owners of Nuance products that include optional system password features to verify that these features are enabled. You can call our support line if you need assistance in setting up passwords correctly or in verifying your existing security settings.

Published by Nuance Communications, Inc., Burlington, Massachusetts, USA

Visit Nuance Communications, Inc. on the Web at www.nuance.com.

10/17/2019

Contents

Citrix administrator guide 1

Chapter 1: About this guide 1

Guide overview 2

Additional resources 3

Chapter 2: Introduction 5

About dictation with Virtual Desktop (formerly XenDesktop) and Virtual App (formerly XenApp) 6

Chapter 3: Getting started 7

Before you begin 8

Audience 2

Documentation 3

Training 4

Support 4

Installation and configuration checklists 8

System requirements 9

Additional considerations 10

Citrix deployment options 12

Chapter 4: Publishing Dragon 13

Publishing Dragon from a Citrix server 14

Deploying Dragon with Virtual Desktop (formerly XenDesktop) 14

Deploying Dragon with Virtual App (formerly XenApp) 14

Chapter 5: Post-installation tasks 16

Configuring your server 17

Install the PowerMic Citrix Server & Virtual Desktop Extension 17

Allow users with analog microphones to launch Dragon 17

Configuring clients to use Dragon on the Citrix server 19

Install the Citrix Workspace (formerly Citrix Receiver) software on all clients 19

Configure audio settings for Citrix clients 19

Install the PowerMic Citrix Client Extension on each client computer 20

Managing Citrix logging on the client (optional) 21

Chapter 1: About this guide

Guide overview 2

Additional resources 3

Dragon Group Citrix Administrator Guide

Guide overview

The Citrix Administrator Guide provides information about the hardware, software, and network requirements for deploying Dragon Professional Group, Dragon Legal Group, or Dragon Law Enforcement with Virtual App (formerly XenApp) or Virtual Desktop (formerly XenDesktop).

This guide uses the term “Dragon” to refer to all Dragon Group products.

Audience

This guide is intended for administrators who manage the Citrix server or the Citrix Workspace (formerly Citrix Receiver) on client computers.

Additional resources

Document Description Location

DragonReleaseNotes

New Dragon features, system requirements, client upgrade instructions, and known issues.

Dragon client Help. Do the following:

1. When Dragon is open, click the Help

icon ( ) on the DragonBar, and then select

Help Topics.

2. Click Get started.

3. Click

Dragon release notes.

DragonClientInstallationGuide Instructions for installing and

configuring Dragon clients.

Dragon Support web site

Dragon client Help Commands and instructions for

dictating, correcting, and more with the Dragon client.

When Dragon is open, click the Help

icon ( ) on the DragonBar, and then select Help Topics.

NuanceManagementCenter ServerInstallationand ConfigurationGuide

Instructions for installing and configuring the Nuance Management Center (NMC) server, database, and console, and instructions for configuring single sign-on authentication.

Dragon Support web site

NuanceManagementCenter AdministratorGuide

Information on creating and maintaining objects and managing Dragon clients from the Nuance

Dragon Support web site

The following resources are available in addition to this guide to help you manage your Dragon installation.

Documentation

Chapter 1: About this guide

+ 18 hidden pages