Nuance ScanSoft Dragon Law Enforcement Installation Manual

Enterprise solution
Client installation
guide
For:
GuideDragon speech recognition
Copyright
Dragon Professional Group, Dragon Legal Group, Dragon Law Enforcement, v15.
2017 Nuance Communications, Inc.
No part of this manual or software may be reproduced in any form or by any means, including, without limitation, electronic or mechanical, such as photocopying or recording, or by any information storage and retrieval systems, without the express written consent of Nuance Communications, Inc. Specifications are subject to change without notice.
Copyright © 2017 Nuance Communications, Inc. All rights reserved.
Nuance, ScanSoft, the Nuance logo, the Dragon logo, Dragon, DragonBar, NaturallySpeaking, NaturallyMobile, RealSpeak, Nothing But Speech (NBS), Natural Language Technology, Select-and­Say, MouseGrid, and Vocabulary Editor are registered trademarks or trademarks of Nuance Communications, Inc. in the United States or other countries. All other names and trademarks referenced herein are trademarks of Nuance Communications or their respective owners. Designations used by third-party manufacturers and sellers to distinguish their products may be claimed as trademarks by those third-parties.
Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated. AMD is a trademark of Advanced Micro Devices, Inc. America Online is a registered trademark of America Online, Inc., a division of AOL Time Warner. Corel and WordPerfect are registered trademarks of Corel Corporation. iPAQ is a registered trademark of the Hewlett-Packard Company. Lotus and Lotus Notes are registered trademarks of Lotus Development Corporation. Macromedia Flash is a trademark of Macromedia, Inc. Microsoft, Outlook, Windows, Windows NT, Visual Basic, and PowerPoint are trademarks or registered trademarks of Microsoft Corporation. Mozilla and Mozilla Thunderbird are trademarks or registered trademarks of the Mozilla Foundation. Palm OS is a registered trademark of PalmSource, Inc. or its affiliates. Panasonic is a registered trademark of the Matsushita Electric Industrial Co., Ltd. Pentium is a registered trademark of Intel Corporation. Sony and Memory Stick are registered trademarks of the Sony Corporation. Voice It, the Voice It logo, and Voice It Link are trademarks or registered trademarks of VXI Corporation.
Disclaimer
Nuance makes no warranty, express or implied, with respect to the quality, reliability, currency, accuracy, or freedom from error of this document or the product or products referred to herein and specifically disclaims any implied warranties, including, without limitation, any implied warranty of merchantability, fitness for any particular purpose, or non-infringement.
Nuance disclaims all liability for any direct, indirect, incidental, consequential, special, or exemplary damages resulting from the use of the information in this document. Mention of any product not manufactured by Nuance does not constitute an endorsement by Nuance of that product.
Notice
Nuance Communications, Inc. is strongly committed to creating high quality voice and data management products that, when used in conjunction with your own company’s security policies and practices, deliver an efficient and secure means of managing confidential information.
Nuance believes that data security is best maintained by limiting access to various types of information to authorized users only. Although no software product can completely guarantee against security failure, Dragon software contains configurable password features that, when used properly, provide a high degree of protection.
We strongly urge current owners of Nuance products that include optional system password features to verify that these features are enabled! You can call our support line if you need assistance in setting up passwords correctly or in verifying your existing security settings.
Published by Nuance Communications, Inc., Burlington, Massachusetts, USA
Visit us on the Web at www.nuance.com. Links to our international web sites are shown there.
5/24/2017
Contents
DPG-DLG-DLE_ClientInstallationGuideCover_v1 1
Copyright 3
Contents 5
Chapter 1: About this guide 7
Guide overview 8
About Dragon 9
Additional resources 10
Chapter 2: Preparing to install Dragon 13
Checklist—Planning the client installation 14
Audience 8
Physical Architecture 9
Documentation 10
Training 11
Support 11
Preparing for an installation 15
Storage space considerations 15
Assigning access 17
Assigning permissions for Roaming users 17
Preparing client workstations 18
Turning off Windows Automatic Updates 18
Anti-virus recommendations 18
Recommended virtual memory settings 18
Dragon system requirements 19
Dragon file structure 20
Windows 7, Windows 8.1, and Windows 10 20
Accessing program files 21
Chapter 3: Initial Installation of Dragon 23
Install Dragon and choose the default settings 24
Initial installation 24
Natspeak.exe Command Line options 25
Chapter 4: Installing the Dragon client with settings 29
Overview—Installing the Dragon client with initial settings 30
Prerequisites 30
Installation methods 30
Contents
Push installations 30
Installing the same Dragon configuration on multiple computers 32
Performing an administrative installation with a batch file 33
Understanding the script in admininstall.bat 33
Modifying admininstall.bat 33
Command Line installation with msiexec.exe 34
Installing the same configuration on additional computer(s) 34
Chapter 5: Configure the Dragon Client for NMC 35
Associating Dragon clients with the Nuance Management Center server or Local Authenticator 36
Converting from Stand-Alone mode to NMS mode 37
Appendix A: Modifying nsdefaults.ini 39
Dragon client settings in nsdefaults.ini 40
Auto-Formatting dialog box 40
Options dialog 44
Administrative Settings dialog 60
Appendix B: Options for MSI installations 67
MSI properties for Dragon installations 68
Sample command lines 70
Feature variables to set through the ADDLOCAL or ADVERTISE properties 71
Speech options 72
MSI options for scheduled tasks 73
Extracting MSI/MST files from the Dragon setup.exe 74
Appendix C: Using Dragon over a remote desktop connection 75
Remote desktop connection support 76
System Requirements for using Dragon through a remote desktop connection 76
Configuring the Windows server 78
Configuring Windows Server 2012 R2 78
Configuring Windows Server 2008 R2 79
Configuring other server operating systems 81
Configuring the Dragon clients 82
Using Dragon on a Server Operating System 83
6
Contents

Chapter 1: About this guide

Guide overview 8
About Dragon 9
Additional resources 10
7
Contents

Guide overview

The Dragon Installation Guide provides information on installing and configuring the Dragon client on one or more computers. The guide is available in PDF format from the Nuance Support web site.

Audience

This guide is intended for IT administrators and Dragon administrators whose responsibility is to install and configure Dragon clients on one or more computers.
This guide assumes you have experience in software installation and using Command Line options.
8
Contents

About Dragon

Dragon allows users to create reports, spreadsheets, presentations and other documentation more efficiently with fast, accurate dictation and transcription. Dragon also includes voice commands that allow users to perform everyday tasks without using the mouse or keyboard. For example, use voice commands to:
l Correct and format text
l Access buttons and menus in supported programs, including Microsoft Word, Corel WordPerfect,
WordPad, and more
Administrators or users can also create custom words and commands and share them with team members.
Dragon can be installed on each client computer manually (see “Install Dragon and choose the default
settings” on page 24) or through a push install (see “Push installations” on page 30).

Physical Architecture

The Dragon client can be configured to communicate with Nuance Management Center, allowing administrators to manage all Dragon clients from a single central console. The physical configuration of Dragon includes:
l Dragon clients—Client computers with Dragon installed
l Roaming user storage location (Standalone mode only)—A network-accessible storage location
for the Master Roaming user profiles. May be a file server, Web server, or any location accessible to other computers within your network.
For more information on the Roaming feature, see the Dragon Help.
l Application server—(Nuance Management Center/NMS mode users only) The NMC server.
Stores user accounts, settings, and administrative information. Can be a single machine, or, in large installations, can be multiple servers load-balanced by a network traffic switch. Can be the Nuance­hosted NMC server in the cloud, or a server that you install and host on-premise.
l Database server—(Nuance Management Center/NMS mode users only) Hosts the SQL database
that stores your data, like sites, groups, and licenses. Can be the same physical machine as your application server, or a separate database server.
For more information on each Dragon component, see “Additional resources” on page 10.
9
Contents
Document Description Location
Dragon Help
Full online Help system that includes commands and instructions for dictating, correcting, and more with Dragon.
Dragon Help. When Dragon is open, click the Help icon (
) on the DragonBar, and then select Help Topics.
Dragon Release Notes
New features, system requirements, client upgrade instructions, and known issues.
Dragon Help. Do the following:
1. When Dragon is open, click the Help
icon ( ) on the DragonBar, and then select
Help Topics.
2. Click Get started.
3. Click
Dragon release notes.
Dragon Wireless Headset User Guide
Instructions for connecting and using your Bluetooth headset with Dragon.
Dragon Support web site
Dragon Workbook Instructions and training exercises for performing
Dragon’s basic tasks, like dictating and correcting text by voice.
Dragon Support web site
Dragon Professional Group Citrix Administrator Guide
Hardware, software, and network requirements for deploying Dragon in a network of client computers that connect to a Citrix server to access published applications.
Dragon Support web site
Nuance Management Center
Instructions for installing and configuring the NMC Dragon Support

Additional resources

The following resources are available in addition to this guide to help you manage your Dragon installation.

Documentation

10
Contents
Document Description Location
Server Installation and Configuration Guide
server, database, and NMC console, and instructions for configuring single sign-on authentication.
web site
Nuance Management Center Administrator Guide
Information on creating and maintaining objects and managing Dragon clients from the NMC console.
Dragon Support web site

Training

Nuance provides several Dragon training offerings, like webinars, demos, and Nuance University online training courses. For more information, see the Dragon Support web site.

Support

The Dragon Support web site provides many resources to assist you with your Dragon installation, like forums and a searchable knowledgebase. For more information on Support offerings, see the Dragon Support web site at:
http://www.nuance.com/voice-and-document-productivity/dragon/support/dragon-naturallyspeaking.html
11

Chapter 2: Preparing to install Dragon

Chapter 2: Preparing to install
Dragon
Checklist—Planning the client installation 14
Preparing for an installation 15
Storage space considerations 15
Assigning access 17
Assigning permissions for Roaming users 17
Preparing client workstations 18
Turning off Windows Automatic Updates 18
Anti-virus recommendations 18
Recommended virtual memory settings 18
Dragon system requirements 19
Dragon file structure 20
Windows 7, Windows 8.1, and Windows 10 20
Accessing program files 21
13
Dragon Client Installation Guide
Task Reference
Set default options at the site and group level for PowerMic settings and hot keys in the NMC console (NMS mode only).
Nuance Management Center Administrator Guide
Assign access to the necessary folders and Registry keys on client machines.
“Assigning access ” on page 17
Prepare client workstations. “Preparing client workstations” on page 18
Perform an initial installation of the Dragon client. “Initial installation” on page 24
Set up the configuration files as needed, and then copy them to a directory you can access from other computers.
“Natspeak.exe Command Line options” on page 25
Install the Dragon client on users’ machines using one of the following methods:
l Manual install from a DVD.
l Push install with an MSI.
l “Installing the same Dragon
configuration on multiple computers” on page 32
l “Command Line installation with
msiexec.exe” on page 34
Associate Dragon clients with the NMC server or Local Authenticator (NMS mode only).
“Associating Dragon clients with the Nuance Management Center server or Local Authenticator” on page 36

Checklist—Planning the client installation

Use this checklist to help you prepare for client installations.
14

Preparing for an installation

Before installing, modifying, or upgrading Dragon:
l Install any pending Windows updates, and then restart the computer.
l Turn off or disable any antivirus software until installation is complete. Installation can
sometimes trigger a false virus report.
l Close all open applications.
l Read “Checklist—Planning the client installation” on page 14.
l
Ensure your system meets the requirements before attempting to install Dragon.
For more information, see “Dragon system requirements” on page 19.
For upgrade instructions, see the Dragon client Help at:
http://www.nuance.com/products/help/dragon15/dragon-for-pc/enx/­professionalgroup/Content/ReleaseNotes/DG_relnotes.htm#UpgradeInstructions
Installation considerations
l Administrator rights are not required to create a user profile or use the software after
installation. Note that if an administrator creates a user profile while logged in as an administrator, that profile is not accessible to users with restricted privileges.
Chapter 2: Preparing to install Dragon
l Users are permitted to create multiple profiles, provided each profile is for one person.
Additional users must purchase a separate license for Dragon. Volume license agreements are available.

Storage space considerations

Each Dragon user must have his or her own user profile. This is a set of files in which Dragon stores information about each user’s voice, frequently-used words and phrases, optional settings, and custom commands (if applicable). Each computer on which Dragon is installed must have enough free space for the required user profile(s).
Use the following guidelines for allocating disk space on your system. The actual amount of disk space varies from site to site.
To set the amount of data to store:
1.
From the DragonBar, select Tools>Administrative Settings.
The Administrative Settings dialog box opens.
2. Select the Disk space reserved for network archive option.
For each Master Roaming user profile:
l 90 MB for each Roaming user profile
l 21 MB for each additional vocabulary you add for the user profile
l 70 MB for each additional dictation source you add for the user profile
l 1000 MB for Acoustic Optimizer data associated with each dictation source of each user
profile
For each Local Roaming user profile:
15
Dragon Client Installation Guide
l 90 MB for each Roaming user profile
l 21 MB for each additional vocabulary added for this user profile
l 70 MB for each additional dictation source added for this user profile
l 240 MB for Acoustic Optimizer data associated with each dictation source of each user profile
For each non-Roaming user profile:
l 127 MB of hard disk space
Dragon periodically creates a backup copy of a non-Roaming user profile and stores the copy on the local computer. In contrast, a Roaming user profile is stored in a network storage location and Dragon does not create a backup copy of a Roaming user profile.
An administrator should create backup copies of all Roaming user profiles on a regular basis.
16

Assigning access

Location or registry key
Permissions level or type of access rights
Users affected
Roaming user profiles folder
(Optional)
Full read/write/modify permissions
Windows user accounts for all users dictating on Dragon clients
C:\ProgramData\Nuance folder and all sub-folders
Full read/write/modify permissions
Windows user accounts for all users dictating on Dragon clients
C:\Users\<Windows User ID>\AppData\
folder and all sub-folders
Full read/write/modify permissions
HKEY_LOCAL_ MACHINE\SOFTWARE\Nuance
Rights to update the registry to read/write to these keys
Windows accounts used on workstations running the Dragon client
HKEY_CURRENT_ USER\SOFTWARE\Nuance
To ensure that your Dragon network components can communicate with each other and that the network can function properly, you must assign permissions to all directories and access rights to administrator and user accounts on servers and clients as indicated below.
Chapter 2: Preparing to install Dragon

Assigning permissions for Roaming users

To ensure each dictating user has appropriate access to his or her user profile, you must give full read/write/modify permissions to all files and directories where the Roaming user profiles are located, even through http or https connections. This level of access ensures that when the user dictates, Dragon can interact with the Roaming user profiles effectively.
Each Windows user account that logs in to the Dragon client workstation should also have read/write/modify access to the Roaming user profiles, since the Dragon client frequently modifies these profiles.
17
Dragon Client Installation Guide

Preparing client workstations

Turning off Windows Automatic Updates

After you set up each physical server or workstation, turn off Windows Automatic Updates. For each update Windows sends, install it first on a single test machine; update other machines only after you have determined that it does not disrupt the network.

Anti-virus recommendations

Nuance recommends that anti-virus software be installed on all Dragon servers and clients.

Recommended virtual memory settings

Set Virtual Memory to 4092 on Windows Server, or to the maximum possible setting on workstations that have 4 GB of RAM.
18

Dragon system requirements

RAM
Minimum:
l 4 GB for all operating systems.
CPU
Minimum: 2.2 GHz Intel® dual core or equivalent AMD processor. Faster processors yield faster performance.
Free hard disk space l 4GB if DVD installation, or
l 12GB if downloading installation files
Supported operating systems
l Windows 7, 8.1, and 10, 32-bit and 64-bit
l Windows Server 2008 R2
l Windows Server 2012
l Windows Server 2016
Other l Internet Explorer 11 or the current version of Chrome for
online Help and for installation if installing from the Web
l
Microsoft .NET Framework version 4.5.2 or later
Generally, the .NET Framework is pre-installed on Windows 7, 8.1, and 10 computers. If you do not have it installed, you are prompted to install it during Dragon's installation.
Nuance does not provide the .NET Framework with your installation; you must download the installation file from microsoft.com.
l A DVD-ROM drive if installing from disk
l
An audio input device capable of 16-bit recording for dictation
For a list of recommended devices, see http://sup-
port.nuance.com/compatibility/.
l An internet connection to connect to the Nuance
Management Center (NMC) Server
During the installation process, the software checks that your system meets the following requirements. If they are not met, Dragon is not installed.
Chapter 2: Preparing to install Dragon
19
Dragon Client Installation Guide
For 32-bit systems For 64-bit systems
C:\Program Files\Nuance\ NaturallySpeaking15\Program
C:\Program Files (x86)\Nuance\ NaturallySpeaking15\Program
For 32-bit systems For 64-bit systems
C:\Program Files\Nuance\ NaturallySpeaking15\Help
C:\Program Files (x86)\Nuance\ NaturallySpeaking15\Help
For 32-bit systems For 64-bit systems
C:\Program Files\Nuance\ C:\Program Files (x86)\Nuance\

Dragon file structure

During installation, Dragon creates the following default folders for application and data file storage.
Note: Upgrading Dragon from an earlier version automatically relocates some directories and files.

Windows 7, Windows 8.1, and Windows 10

Dragon setup log (dgnsetup.log)
C:\ProgramData\Nuance\NaturallySpeaking15\logs
Dragon log
C:\ProgramData\Nuance\NaturallySpeaking15\logs\<Windows_User_Name>
User profiles
C:\ProgramData\Nuance\NaturallySpeaking15\Users
Upgrade log
C:\Users\<Windows_User_Name>\AppData\Roaming\Nuance\NaturallySpeaking15
Roaming user profiles (local folder)
C:\ProgramData\Nuance\NaturallySpeakingNuance\NaturallySpeaking15\RoamingUsers
Vocabularies and acoustic models
C:\ProgramData\Nuance\NaturallySpeaking15\Data
Custom words and commands
C:\ProgramData\Nuance\NaturallySpeaking15\custom\<language>\
Program files
Help
Interactive Tutorial
20
For 32-bit systems For 64-bit systems
NaturallySpeaking15\itutorial NaturallySpeaking15\itutorial

Accessing program files

You can access the Dragon client and many associated utilities through the Start menu. Their location varies by operating system:
l Windows 7: Select Start > All Programs > Dragon.
l Some utilities are located inside the Dragon Tools subfolder.
l Windows 8.1: From the Start screen, click the down arrow to show all applications. Scroll to
find Dragon.
l Windows 10: Select Start > All apps > Dragon.
Chapter 2: Preparing to install Dragon
21

Chapter 3: Initial Installation of Dragon

Chapter 3: Initial Installation of
Dragon
Install Dragon and choose the default settings 24
Initial installation 24
Natspeak.exe Command Line options 25
23
Dragon Client Installation Guide

Install Dragon and choose the default settings

Install Dragon on the client computer using the installation DVD. If you plan to install Dragon on multiple computers, run through an initial installation before attempting to install Dragon from a server. Use the initial client installation to set default values for Administrative and Auto-Formatting options. You can then install Dragon on other computers using the same options.
Notes:
l You must have Windows Administrator rights to install or uninstall Dragon.
l If you have more than one language, the installation process uses your operating system’s
language, if supported. If Dragon does not support your operating system language, the installer runs in English. You cannot install Dragon using a language other than the primary language. For example, if you install the German software on a French operating system, the installation interface is in French. If you install the German software on a Chinese operating system, the installation interface is in English.

Initial installation

To perform an initial installation of Dragon, run the setup.exe file from your installation DVD.
1.
Insert the product DVD.
If the installation does not start automatically, run setup.exe from the DVD.
2. Follow the prompts to navigate through the wizard.
3. On the Region Selection screen, select a region to install, or select All English regions to install more than one region.
The region determines the accents and vocabularies available on this installation. Selecting a single region saves disk space, but users cannot create user profiles with an accent that is not included with the selected region.
4. On the same screen, select the Advanced check box to customize your settings, then click Next.
5. On the Advanced screen, select the following check boxes to display additional dialog boxes at the end of the installation. These dialog boxes allow you to choose settings that apply to all users dictating on this computer. You can then copy these settings to other installations.
l Modify the application’s settings for all user profiles—If selected, the Options
dialog box appears.
l Modify the administrative settings—If selected, the Administrative Settings dialog
box appears.
l Auto-Formatting options—If selected, the Auto-Formatting dialog box appears.
6. When each of the dialog boxes appears, select the options to apply to all client installations, and then click OK. The dialog boxes are:
l Options—Select the default options for correction, hot keys, data storage, and other
settings.
NMC users—Only options in the Commands tab are saved to the NMC server. All other settings are saved locally.
24
Chapter 3: Initial Installation of Dragon
l Auto-Formatting—Select the Auto-Formatting options.
NMC users—Administrators can also control these settings in the NMC console.
l Advanced—Select default settings on the following tabs:
l Roaming (Stand-alone mode only)—Optionally enable and configure the
Roaming feature.
Note: Some Roaming settings are saved in roamingdef.ini. To include Roaming user settings in future installations, you must pass this file to the ROAMINGUSERINI option. For more information, see
“MSI properties for Dragon installations” on page 68.
l Miscellaneous (Stand-alone mode only)—Set other administrative options.
l Scheduled Tasks—Enable and schedule Accuracy Tuning (Stand-Alone
mode only) and Data Collection tasks.
l NMS Settings—To configure the client to connect to the NMC server,
select Enable NMS and enter the server address.
Note: You cannot use the NMC console to enable Nuance Management Center/NMS mode on client computers.
7. Click Install to begin the installation process.
The installation progress bar appears. The process may take several minutes.
8. When the installation is complete, click Finish to exit the InstallShield Wizard.
Dragon saves the configuration you created during setup in nsdefaults.ini. If you set up your installation for Roaming user profiles, there is also a file called roamingdef.ini. These files are located in:
C:\ProgramData\Nuance\NaturallySpeaking15
The .ini file(s) contains custom settings that you can apply to each of the Dragon installations you deploy. Retrieve nsdefaults.ini (and roamingdef.ini, if applicable) and copy to a directory you can access from the other client computers.
Note: To add or change settings in the .ini files after you complete your initial installation, see
“Natspeak.exe Command Line options” on page 25. Otherwise, see “Overview—Installing the Dragon client with initial settings” on page 30.

Natspeak.exe Command Line options

To install the Dragon client on other computers with default settings, you must configure your initial installation using the natspeak.exe command line options. Dragon saves this configuration in the
nsdefaults.ini file in:
C:\ProgramData\Nuance\NaturallySpeaking15
To create or modify nsdefaults.ini, perform the following steps on the workstation where you created the initial installation of Dragon:
25
Dragon Client Installation Guide
1. Close Dragon if it is running.
2. Open a Command Prompt window:
l Windows 7: Start > All Programs > Accessories > Command Prompt
l Windows 8.1: From the Start screen, click the down arrow to show all apps, and then
scroll to Windows System > Command Prompt
l Windows 10: Start > All apps > Windows System > Command Prompt
3. Switch to the program directory. The default is:
C:\Program Files (x86)\Nuance\NaturallySpeaking15\Program
4.
Enter the commands below to change the default configuration. All steps are optional; if you skip a step, your installation uses the default values for the associated options.
For more information on the individual dialog boxes and their settings, see the Dragon help.
l To open the Options dialog box, enter
natspeak.exe /SetDefaultOptions
In the dialog box, select the default options that should apply to all client installations, and then click OK.
l To open the Auto-Formatting dialog box, enter
natspeak.exe /SetDefaultFormattingOptions
In the dialog box, select default Auto-Formatting options to apply to all client installations, and then click OK.
l To open the Administrative Settings dialog box, enter
natspeak.exe /SetDefaultAdministrativeOptions
In the dialog box, select settings to apply to all installations in the tabs, and then click OK.
5.
The configuration you created running natspeak.exe is saved in nsdefaults.ini. If you configured Roaming users, you’ll also see the roamingdef.ini file. By default, you can find configuration files here:
C:\ProgramData\Nuance\NaturallySpeaking15
6.
When you have located nsdefaults.ini, verify that your option settings have changed. Double-click the nsdefaults.ini file to open it in a text editor. You should see values defined for the options you changed.
For information on the settings created in nsdefaults.ini, see “Modifying nsdefaults.ini” on
page 39.
7.
Include the newly created nsdefaults.ini file and, if applicable, roamingdef.ini, in your MSI package to distribute the file to all workstations where Dragon is installed.
For more information, see “Overview—Installing the Dragon client with initial settings” on page
30.
Other natspeak.exe options
Use these options from the command line:
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