Nortel Networks Regular Telephone User Manual

Meridian 1

Regular Telephone User Guide

This Nortel documentation is protected by copyright. It may not be copied in any form or medium except pursuant to the
Nortel License to Copy Documentation ("License").

If a License has been purchased, it will be enclosed with this copy of Nortel documentation.

Information is subject to change without notice. Northern Telecom reserves the right to make changes in design or
components as progress in engineering and manufacturing may warrant.

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the
FCC rules, and the radio interference regulations of Industry Canada.

These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment.

This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at their own expense.

SL-1 and Meridian 1 are trademarks of Northern Telecom.
© 1998 Northern Telecom

All rights reserved

Copyright Information

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Introduction .............................................................................................1

Contents

Making and answering calls...................................................................3

Special features .......................................................................................4

Index .......................................................................................................25

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Introduction

The Meridian 1* is designed to provide
flexible use of business telephones. It
is capable of a number of
sophisticated operations such as
setting up conference calls, allowing
you to answer someone else’s calls,
or even notifying you when a number
you have tried is no longer busy.

Some of the features have been
assigned to your phone. The features
on your telephone have been selected
to reflect your specific telephone
needs. If you want to have some
features removed or others added,
contact your System Administrator.

* Meridian 1 is a trademark of Northern Telecom.

Terms you should know

Attendant—the attendant is a

telephone operator in your organization.
Directory Number (DN)—a DN is any

extension on a telephone. A DN can
have up to seven digits.

Flash the switchhook—If you press
and release the switchhook very
quickly, your call is not disconnected.
Instead, you send a message to the
system, usually followed by dialing a
code.

Flexible Feature Codes (FFCs)— In
addition to SPRE codes, your system
may use FFCs to activate features.
Because FFCs can vary from system to
system, they are not provided in this
guide. Your System Administrator can
tell you the FFCs available to you.

LINK—If your telephone has a LINK
button, you can press LINK instead of
flashing the switchhook. You send a
message to the system, usually
followed by dialing a code.

Meridian 1—the Meridian 1 is your
office communications system.

Pushbutton telephones—the
pushbutton telephones referred to in
this guide are the 2500, Link and Unity
telephones.

Ringback—ringback is the sound you
hear when a call you’ve made is
ringing at its destination.

Rotary dial telephones—the rotary
dial telephone referred to in this guide
is the 500 telephone.

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Special Prefix Code (SPRE)—the

Special Prefix Code is a number you
dial telling the Meridian 1 that you’ll be
dialing another command code.

For example, when you see, “Dial
SPRE 87,” first dial the SPRE code,
then dial the digits 87. Your System
Administrator can tell you the SPRE
code for your system.

Switchhook—the switchhook is the
button which the handset presses
down, disconnecting your call when
you hang up.

If you press and release the
switchhook very quickly (“flash the
switchhook”), your call is not
disconnected. Instead, you send a
message to the system.

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Your personal telephone

The way you can use your telephone
may be affected by restrictions applied
by your organization. For instance,
you may have to share your telephone
extension with several other people.
Or, you may not be allowed to make
long distance calls.

Shared Directory Numbers—since
your DN (extension) may be shared by
others, it is important to listen for dial
tone or conversation before beginning
to dial. If you share your DN with
other people, they may be able
toconnect to your telephone calls at
any time.

Private Line—a Private Line may be
assigned to your telephone. With this
line, you may reach any outside
number without dialing the digit(s)
which you normally use to get an
outside line.

Volume control

You can adjust the loudness of the
ringing of your telephone. Each of the
500, 2500, and Link telephones has a
volume control wheel underneath the
telephone. The volume on the Unity I
and Unity II telephones is controlled by
a three-position (High, Low, Off)
volume control switch which is located
underneath the telephone.

Making and answering calls

To make a call:

1 Lift the handset.
2 Dial the phone number. You hear

ringback or busy signal.

Note: If you dial an invalid number or
one with more digits that the
maximum allowed for your
organization, you may hear a fast busy
signal or an announcement, or be
redirected to the attendant

To answer a call:
Your phone is ringing:
— Lift the handset and answer the

call.
To end a call:
When you have finished your

conversation, or if you can’t get
through to the person called, hang up.

Note: For more information on what
you can do if you can’t get through to
the person called, see Ring Again and
Stored Number redial.

Night Service

After business hours, incoming calls
are answered in one of two ways
depending on the type of night service
chosen by your organization.

• Night bell(s) ring—You are
notified of an incoming call by a
ringing bell. To answer the call, lift
the handset of any telephone and
dial the night answer code,
SPRE 4 or TFAS FFC.

Transferring is done in the normal
manner, but you should stay on the
line until the transfer is completed.

• Flexible Night Service—Only
specific phone(s) will ring. Calls
must be answered on these
phones. Transferring is done in the
normal manner, but you should
stay on the line until the transfer is
completed.

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Special features

Some of the features assigned to your
phone will be different from those
assigned to other phones. Since
different users have different
telephone needs, the type and number
of features will vary from phone to
phone.

This chapter lists some of the special
features in alphabetical order and
explains how to use them.

Note: If your telephone has a LINK
button, you can press LINK instead of
flashing the switchhook as indicated in
the instructions in this guide.

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Attendant recall

Use Attendant Recall to call the
attendant for assistance in handling a
call which originally came through the
attendant.

You are on a call and you want to call
the attendant to request help for the
caller. To recall the attendant:

1 Flash the switchhook or press LINK.
2 Stay on the line.

When the attendant answers, you, the
caller and the attendant can all hear and
speak with each other. If the attendant
has the Secrecy feature and the call
involves an outside line, you and the
attendant are connected and the third
party is excluded from the conversation.

3 Ask for assistance and hang up.
You are now disconnected from the

conversation.

Notes:

To call the attendant, dial the
attendant's extension.

• Once you flash the switchhook or
press LINK, you can’t return to the
original caller. You must wait for
the attendant to answer.

• When you are not on a call and you
want to speak to the attendant, lift
the handset, dial zero for the
attendant, and wait for the
attendant to answer.

• If you have Transfer, you can’t use
the Attendant Recall feature. You
can get assistance from the
attendant by using Transfer and
dialing the attendant’s extension.
You and the original caller will both
be connected to the attendant.

Call Pickup

Telephones in your organization may
be arranged into Call Pick-up groups.
Use Call Pickup to answer, from your
own phone, any call made to a phone
in your Call Pickup group.

To use Call Pickup when a phone in
your Call Pickup group is ringing:

1 Lift the handset.
2 Dial SPRE 3 or PUDN FFC.

You are connected to the caller.

Notes:

• If you are on a call and another call
comes in for someone in your Call
Pickup group, you must end, park or
transfer the call you are on before
you can answer the new call.

• Your System Administrator will tell
you if your telephone is equipped so
that you can answer calls made to
any phone in another Call Pickup
group, or to one specific Directory
Number.

To answer a call to any phone in another
Call Pickup group, dial SPRE 94 or
PUGR FFC. Dial the call Pickup Group
Number. To answer a call to a specific
extension in another Call Pickup group,
dial SPRE 95 or PURN FFC. Dial the
extension.

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Call Waiting

Use Call Waiting to answer a second
call on your phone, without
disconnecting from the call you are
already on.

You are on a call and you hear two
beeps, a pause, and two more beeps.
To answer the waiting call:

Notes:

• You can go from one call to the
other by flashing the switchhook.

• If one call is ended, flash the
switchhook to return to the other
caller.

Camp-on

Camp-on will notify you of an external
incoming call when you are already on
the phone. You must end the current
call to answer the second call.

You are on a call and a second call
comes in. To answer a camped-on
call:

1 Flash the switchhook or press

LINK.

The first call is put on Hold and you are
connected to the second call.

2 To return to the original call, flash

the switchhook or press LINK
again.

You are reconnected to the first call.

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You hear a short beep.

1 End your conversation.
2 Hang up.
3 When the phone rings, lift the

handset.

You are connected to the second call.

Charge

Use Charge Account to charge your
long distance calls to an account
number. The calls will be billed to
your department, office or project.

To enter a charge account number
during a call:

1 Flash the switchhook. You hear

three beeps followed by dial tone.

You can enter a charge account
number before you make a call or
during a call.

To enter a charge account number
before making a call:

1 Lift the handset.
2 Dial SPRE 5 or CDRC FFC. The

dial tone stops.

3 Dial the charge account number.

You hear dial tone.

4 Dial the phone number.

Your call is put on Hold.
2 Dial SPRE 5 or CDRC FFC. The

dial tone stops.

3 Dial the charge account number.

You hear dial tone.

4 Flash the switchhook again to

reconnect to your call.

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