Nortel Networks P0992639 01 User Manual

Modular ICS

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Companion Installer Guide

(to be used with MICS-XC software)

Norstar, Meridian and Companion are trademarks of Nortel Networks

1-800-4 NORTEL

www.nortelnetworks.com/

norstar

P0992639 01

Printed in Canada

Table of Contents

Regulations 1

Federal Communications Commission (U.S. only) 1 Companion Base Stations 1 Activation (U.S. only) 1 Safety 2

Norstar Companion basics 3

What’s new with Norstar 5

Planning the installation 7

Planning checklist 7 Required equipment and supplies 7 Configuring Station Modules 7 Configuring expansion modules 8

On a mini system 9 On a midi system 9 On a maxi system 10 On a mega system 11

ICS numbering 14

Installation 17

Installation checklist 17 Connecting expansion modules 18 Installing Remote Power Interconnect (RPI) units 18

Mounting the RPI unit 20 Wiring the RPI 22 RPI Connector Overview 23

Installing base stations 30

Positioning a base station 30

Mounting a base station 31 Installing portable telephones 34 Installing external antennas and lightning surge arrestors 35

Installing external antenna and lightning surge arrestor

procedures for the United States of America 37 Planning for an outdoor external antenna (USA) 38 Installing a lightning surge arrestor (USA) 39

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iv /

Installing external antenna and lightning surge arrestor

procedures for Canada 41

Powering up the system 49 Programming 51

Installation programming 51 Programming tools 52

The Norstar Programming Record 52 Exiting programming 52

Viewing your programming updates 53 Template defaults 53 Startup programming 55

Performing Startup 55

Changing the default template 56 Entering programming 56

Entering programming for system coordinators 57

Entering programming using other passwords 58 Norstar features 58

Portable features 58 Registration password 58

Changing the Registration password 59 Companion programming 60

Registration 60

Radio data 62

System logical identifier (LID) 66 Software keys (U.S. only) 67

Registering individual portables 73

Registering the C3060 73

C3060 Icons 73

To register the C3060 74

To confirm that the C3060 is registered 75 Deregistering the C3060 76 Measuring RSSI for a C3060 77

Measuring undirected RSSI 77

Measuring directed RSSI 78 Registering the C3050 80

C3050 Icons 80

Modular ICS Companion Installer Guide P0992639 01

To register the C3050 80 To confirm that the C3050 is registered 82

Deregistering the C3050 83

To deregister the C3050 83

Measuring RSSI for a C3050 84

To measure undirected RSSI 84 Measuring directed RSSI 85

Registering the C3020 (Canada only) 86

To register the C3020 86

Deregistering the C3020 (Canada only) 88

To deregister the C3020 88

Measuring RSSI for a C3020 (Canada only) 89

Measuring undirected RSSI 90 Measuring directed RSSI 90 Measuring directed RSSI using your portable 91

After registering the portables 92

Testing 93

Testing the Companion portable telephones 93 Testing the base stations 93 Testing the system coverage 94

/ v

Troubleshooting 95

Problems with a portable telephone 95 Problems with a base station 95

Replacing a base station 97

Verifying Radio Credits (U.S. only) 98 Problems with an RPI 99 Problems with wireless communication 100

Obtaining a Recovery Key 100

Obtaining a Regression Key (U.S. only) 100

Alarm codes 102

Event messages 106

Specifications 113

Norstar Companion system components 113

Remote Power Interconnect 113

Base station 114

Upgrading your system 119

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Adding Companion to a mini, midi, maxi, or mega system 119

Upgrading an RPI-8 to an RPI-16 119

Glossary 121 Index 129

Backup programming overlays 137

Modular ICS Companion Installer Guide P0992639 01

Regulations

Federal Communications Commission (U.S. only)

The Federal Communications Commission (FCC) has designated UTAM Inc. to manage the installation and relocation of Unlicensed Personal Communication Services (UPCS). This includes Norstar Companion Base Stations and Portable Telephones.

Companion Base Stations

The radiated and conducted emissions of the Companion Base Station radios must not exceed the requirements for digital cordless telephones as outlined in FCC Part 15-subpart D (DOC RSS-130 documents in Canada). Do not install the Base Station in ducts, plenums, or hollow spaces used to transport environmental air.

Note: In Canada, Base Stations may be installed where the

duct, plenum or hollow space is created by a suspended ceiling having lay-in panels or tiles, in accordance with CE Handbook Rule 60-402.

Activation (U.S. only)

Wireless communication on a Companion system cannot be activated until installation at its authorized location is verified and approved by UTAM Inc. This system is equipped with an automatic mechanism for disabling wireless operation in the event it is moved outside the area where its operation has been approved by UTAM Inc. This mechanism complies with FCC requirements.

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2 / Regulations

Safety

Do not connect the administration set or Base Stations directly to a CO line.

Doing so may result in equipment damage.

The Norstar administration set and base stations must not be used as off-premises equipment.

Installers must check the lightning surge arrestors at the cable entry point to the building with special attention to the grounding. Report any problems to your telephone company in writing.

Do not install Norstar administration sets and base stations outside of the building because they are not lightning protected.

Modular ICS Companion Installer Guide P0992639 01

Norstar Companion basics

Norstar Companion provides mobility in the workplace. With Companion, your telephone can go with you, allowing you to make and receive calls while on the move. Calls that used to ring just at your desk can also appear and ring at your portable. This is called twinning. Twinning works provided that the portable is assigned the desk telephone DN as an Answer DN. Wireless twinning is improved by assigning the same answer key to your Norstar desk telephone and to your wireless portable telephone.

The portable telephones can access most Norstar business features such as call forward, call transfer, conferencing, and voice mail. Companion on Norstar consists of four main components:

ICS and Norstar XC software - Norstar MICS-XC software manages the telephone traffic between Companion base stations and portable telephones. Base stations are connected to the ICS in the same way as Norstar sets. Companion portable telephones are registered on the system and do not take up any ports on the system. Up to 60 portable telephones and up to 32 base stations (32 cells) can be connected to the system.

Companion base stations — Base stations are positioned throughout the coverage area to send and receive calls between the portable telephones and the ICS. The base stations use advanced digital radio technology and support handoff and roaming within the coverage area which can be up to 160,000 square meters (three million square feet) when using the maximum number of base stations.

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4 / Norstar Companion basics

Before the base stations can be used in the United States, UTAM codes must be obtained and entered using an administration terminal or Norstar Remote Utilities (NRU). Please see Software keys (U.S. only) on page 67 for more detailed information.

Companion Portable Telephones — The portable telephones used with your Norstar system are small, lightweight units with fully digital performance to provide clear voice quality. Companion portable telephones feature a two line, 16-character, alphanumeric display. For more information on the portable used with your MICS-XC system, refer to the Companion Portable Telephone User Guide that is supplied with it.

Before the portables can be used in the United States, portable credits must be obtained. Please refer to Software keys (U.S. only) on page 67.

Administration and Maintenance Tools — Programming the Companion system is easily and quickly done through a T7316 Business Series Terminal or an M7310 or M7324 Norstar set. You can assign portable telephones to the system, check base station parameters, and enable and disable registration using set programming.

System programming can also be performed using Norstar Remote Utilities (NRU) software on a personal computer.

Companion Diagnostic Software allows diagnostics to be run on the wireless system. Diagnostics can be run either locally or remotely via a personal computer.

CallPilot 100/150 or Norstar Voice Mail — CallPilot 100/ 150 replaces Norstar Voice Mail on new Modular ICS systems.

Modular ICS Companion Installer Guide P0992639 01

Norstar Companion basics / 5

If you are using Norstar Voice Mail with your Companion system, Version 3.0 is recommended as a minimum Voice Mail software version.

For information on how to access Norstar Voice Mail using your Norstar Companion portable, refer to the Portable Telephone Feature Card that is supplied with it.

What’s new with Norstar

This release reflects new features in the Modular ICS-XC software. For a list of these changes, refer to the Modular ICS Installer Guide.

For a complete list of features supported on Companion portables refer to the Modular ICS Companion System

Coordinator Guide.

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6 / Norstar Companion basics

Modular ICS Companion Installer Guide P0992639 01

Planning the installation

Planning checklist

Verify that you have approval from UTAM Inc. (U.S. only)

Verify that a site planner determined base station locations and recorded them in the Provisioning Record.

Required equipment and supplies

Companion portable telephones

Companion base stations

Companion Remote Power Interconnect device or plug top Power Supplies

Companion ID Labels (See Step 1: Obtain the Companion ID on page 68.)

Configuring Station Modules

When installing wireless capabilities, use only the last two. or highest numbered. ports for connecting the Companion base stations.

Each Station Module allows you to connect up to 16 additional Norstar telephones to the system.

Maximum number of Norstar telephones on a system

mini midi maxi mega

ICS SM3 SM4 SM5 SM6 SM7 SM8 SM9 SM10 SM11 SM12

32 48 64 80 96 112 128 144 160 176 192

Each Station Module that is used for Norstar Companion allows you to connect up to 16 base stations to the system.

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8 / Planning the installation

Maximum number of Norstar Companion base stations on a system

mini midi maxi mega

ICS SM3 SM4 SM7 SM8 SM13 SM14

16 16 32 16 32 16 32

Configuring expansion modules

With the addition of an Expansion Cartridge or a Combo Cartridge in the ICS, you can add Trunk Modules and/or Station Modules to increase your system capacity.

Previous users of the Norstar 0X32 system should note that the Key Service Unit (KSU) has been renamed the Integrated Communication System (ICS).

Installed in ICS Additional modules allowed

Trunk Station Maximum

XC system

Combo cartridge (6-port + Services) (maxi)

Combo and 6-port cartridges (mega)

Two Combo cartridges (mega) 6 12* 12

Two 6-port cartridges (mega) 6 12* 12

*The last two ports are reserved for Companion use only.

6 6 6

6 12* 12

Note: For each type of expanded system above, Norstar

Companion capability is supported. Ensure you have the correct Modular ICS software to support wireless capability.

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Planning the installation / 9

On a mini system

Note: Port 1 and 2 are on the ICS.

On a mini or non-expanded system, port 1 on the ICS (station ports 101 to 132) is used for both base stations and Norstar sets. No fiber ports are used since no Station Module is required. Directly connect your base stations or Norstar sets to port 1 on the ICS via a wiring distribution panel.

On a midi system

On midi and maxi systems, the highest numbered ports can be used for both base stations and Norstar sets. Therefore, sets and base stations can share the two highest numbered fiber ports.

A system expanded to four ports (midi size) includes one 2-port expansion cartridge with fiber ports numbered 3 and 4, and 1 and 2 on the ICS. The base stations must be physically connected (via a Station Module) to fiber ports 3 and 4 only. If only one Station Module supporting base stations is required, connect it to the highest-numbered port (port 4).

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10 / Planning the installation

Two-port Expansion Cartridge

ICS (modules 1 and 2) TM4 SM3

On a maxi system

A system expanded to eight ports (maxi size) includes one 6-port expansion cartridge with fiber ports numbered 3 to 8, and 1 and 2 on the ICS. The base stations must be physically connected, via a Station Module, to fiber ports 7 and 8 only.There is a maximum number of two Station Modules per base station. Refer to Six-port Expansion Cartridge with Companion on page 11

If only one Station Module supporting base stations is required, connect it to the highest-numbered port (port 8).

If Both ports 7 and 8 are used for connecting

Tip -

Station Modules supporting base stations, connect Trunk Modules starting at port 6 and working down. Connect Station Modules for the desk sets beginning at port 3 and working up.

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Planning the installation / 11

Six-port Expansion Cartridge with Companion

TM8

SM3 SM4 SM5 SM6ICS (modules 1 and 2)

SM7

On a mega system

Keep in mind that 10 station modules is the limit for regular Norstar sets, and two station modules for Companion base stations is the limit on an XC configuration.

For example, a system expanded to 14 ports (mega size) includes two 6-port expansion cartridges with fiber ports numbered 3 to 14 on the expansion cartridges, and 1 and 2 on the ICS. The base stations must be physically connected to fiber ports 13 and 14 only. 12-port Expansion Cartridge with Companion on page 12

In the fully expanded mega configuration, Station

Tip -

Modules 13 and 14 are reserved for base stations only.

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12 / Planning the installation

12-port Expan sion Cartridge with Com panion

Fiber Cable Guide

ICS (modules 1 and 2)

SM6 SM5

SM4 SM3

TM8 TM7

(max. 7 modules per power bar)

To Ac outlet

Note 1: Station modules 13 and 14 are used for Companion capability only. See your Norstar Companion Installer Guide for more detail.

Note 2: Using a 2 or 3 row layout is acceptable. The layout depends on the available wall space.

(max. 7 modules per power bar)

SM14 SM13 SM12 SM11 SM10 SM9

Modular ICS Companion Installer Guide P0992639 01

Routing fiber cables

6-port Expansion Cartridge

Planning the installation / 13

Upward routed fiber cable

Downward routed fiber cable

Fiber cable guide

loose cables

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14 / Planning the installation

ICS numbering

Non-expanded system (ICS alone) numbering

Module # Lines Line

ICS (#2) 001-

ports

201-248 — — — — — — — — 637-696

048

B1 DN

B2 DN

DN ports

Base station ports

Portable DN

ICS (#1) — — — — 21-52 53-84 101-

132

Two-port Expansion Cartridge and ICS numbering

Expansion module #

#4 049-

#3 073-

ICS (#2) 001-

ICS (#1) — — — — 221-

Lines Line

072

096

048

ports

401412

301312

201248

B1 DN

269284

253268

— — — — — — — — — —

252

B2 DN

333348

317332

285316

DN ports

401416

301316

101132

Six-port Expansion Cartridge and ICS numbering

Expansion module #

#8 049-

#7 073-

#6 097-

#5 109-

#4 121-

#3 133-

ICS (#2) 001-

ICS (#1) — — — — 221-

Lines Line

072

096

108

120

132

144

048

ports

801812

701712

601612

501512

401412

301312

201248

B1 DN

333348

317332

301316

285300

269284

253268

— — — — — — — — — —

252

B2 DN

461476

445460

429444

413428

397412

381396

349380

DN ports

801816

701716

601616

501516

401416

301316

101132

101-132 637-696

Base station ports

401-416 637-696

301-316 637-696

— — — —

Base station ports

801-816 637-696

701-716 637-696

— — — —

Portable DN

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Planning the installation / 15

Twelve-port expanded system and ICS numbering

Expansion module #

#14 — — — — — — — — — — 1401-1416 637-696

#13 — — — — — — — — — — 1301-1316 637-696

#12 — — — — 397-

#11 — — — — 381-

#10 — — — — 365-

#9 — — — — 349-

#8 049-

#7 073-

#6 097-

#5 109-

#4 121-

#3 133-

ICS (#2) 001-

ICS (#1) — — — — 221-

Lines Line

072

096

108

120

132

144

048

ports

801812

701712

601612

501512

401412

301312

201248

B1 DN

412

396

380

364

333348

317332

301316

285300

269284

253268

— — — — — — — — — —

252

B2 DN

589604

573588

557572

541556

525540

509524

493508

447492

461476

455460

413444

DN ports

12011216

11011116

10011016

901916

801816

701716

601616

501516

401416

301316

101132

Base station ports

— — — —

Portable DN

Port 3 is the bottom fiber cable port on the

Tip -

two-port and the six-port Expansion Cartridge in slot 2. Port 9 is located on the leftmost Expansion Cartridge in slot 1.

Refer to the

P0992639 01 Modular ICS Companion Installer Guide

Modular ICS Installer Guide for details.

16 / Planning the installation

Modular ICS Companion Installer Guide P0992639 01

Installation

Installation checklist

When installing a Norstar system with Companion components, follow this installation checklist:

complete the wiring

install the Remote Power Interconnect units*

install the base stations*

install the external antennas and lightning surge arrestors*

mount the Integrated Communication System (ICS) and expansion modules (as required)

install the NVRAM Cartridge (if required)

install the ROM Software Cartridge

install the Expansion Cartridge and Trunk Cartridges (as required)

connect the expansion modules*

install the emergency telephone(s)

install the Norstar telephones

install the single-line telephones

install the optional equipment

power up the system

program the system and register the portables

* Procedures that are specific to Companion are included in this document. For all other procedures, see the Modular ICS Installer Guide.

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18 / Installation

Connecting expansion modules

Installation planning is required for base stations.

Before connecting any Station Modules required for base stations, please see

expansion modules

information on the installation rules involved.

on page 8 for more

Configuring

In order to keep the default port and extension numbering, connect Trunk Modules to the Expansion Cartridge beginning at the top and working down; connect Station Modules to the Expansion Cartridge beginning at the bottom and working up.

Installing Remote Power Interconnect (RPI) units

The RPI unit should have the DC backup power supplied by a UL listed UPS.

The UPS should have an output voltage rating of 44 to 50 V DC, with a maximum fault current limit of 6 A to protect the RPI output wiring. Otherwise, it may be necessary to use class 1 wiring.

The RPI units must always be installed inside a building.

The AC outlet powering the RPI should be installed near the equipment and should be easily accessible.

The length of the RPI cord, from the outside surface of the unit to the plug, should be a minimum of 1.3 m (4 1/ 2 ft.) and a maximum of 4.6 m (15 ft.).

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Installation /

RPI unit

There are two versions of the RPI unit: the RPI-8 BIX UL, which supports up to eight base stations; and the RPI-16 BIX UL, which supports up to 16 base stations. Each RPI has a connection board and either one (RPI-8 BIX UL) or two (RPI16 BIX UL) power supply units (PSUs). The maximum input power consumption of an RPI is 240 W. If a UPS 48 V DC backup source is used, the maximum input power requirement of the RPI is 140 W.

You can upgrade an RPI-8 BIX UL to an RPI-16 BIX UL by installing a second PSU to the RPI-8 BIX UL. Refer to Upgrading an RPI-8 to an RPI-16 on page 119.

If RPIs are distributed throughout the site, the number and type of RPIs depend on the placement and powering plan of the base stations.

To determine how many base stations and how many PSUs you need for the number of base stations, use the following table:

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/ Installation

RPI Requirements

Base stations RPI-16 and RPI-8 required PSUs required

1–8

9–16

17–24

25–32

RPI-8

RPI-16

RPI-16 and 1 RPI-8

RPI-16

PSU

PSUs

Mounting the RPI unit

1. Position the screw holes for the RPI using the dimensions shown in the following figure.

RPI mounting holes

25 mm

(1 in.)

325 mm (13 in.)

50 mm

(2 in.)

Keyholes

300 mm

(12 in.)

To provide adequate ventilation and to prevent overheating, leave a clearance of at least 125 mm (5 in.) around the RPI.

If you are mounting two RPIs, one above the other, leave a clearance of at least 300mm (12 in.) between them to provide adequate ventilation and to prevent overheating.

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Installation /

Mount RPIs at least 300 mm (12 in.) from the ceiling.

2. Insert wall plugs in the holes.

3. Partially screw in two #10 50-mm (2-in.) screws for the keyholes.

4. Open the hinged cover with a screwdriver by pushing in and then down to release the catch on the right side. You can remove the cover by lifting it off its hinges.

Opening the RPI cover

5. Hang the RPI on the two keyhole screws and tighten them.

6. Install the remaining two screws.

7. Feed the power cord through the bottom of the RPI and route it through the clip and around the strain relief support as shown in the following figure.

8. Route the power cord to the input power socket just to the left of PSU 1. Connect the plug to the socket.

Note: Distinctive labeling of RPIs may help to diagnose any

future problems.

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RPI components

Jumper lead to PSU2

Jumper lead to PSU 2

Grounding plates

PSU1 PSU2

PSU 1 PSU 2

Up to 16 outputs

(TCM + power)

Strain relief system

Strain relief support

(if equipped)

Power cord

Unplug the RPI power cord.

Up to

Inputs

inputs

(TCM)

Grounding strap

Ferrite rings

Power supply cabling

Connection board

Clip

Do not apply power to the RPI until its installation and wiring are complete.

The RPI-8, which has only one power supply unit, has grounding straps and plates fitted so it can be upgraded to an RPI-16 (see illustration RPI components).

Wiring the RPI

Do not run unprotected power cables outdoors.

The maximum two-way DC loop resistance for power pairs, including interconnections for each base station, is 75 ohms. You need one or two power pairs between the RPI and the base station, depending on the wire size of the power pairs and the distance between the base station and the RPI.

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Installation /

Maximum power cabling distance (approximate)

Depending on the size of cable you are using, you should remember the maximum cabling distances allowed between the RPI and the base station.

Wire size Single-pair Double-pair

0.6 mm (22 AWG) 800 m (2,500 ft.) 1200 m (4,000 ft.)

0.5 mm (24 AWG) 500 m (1,500 ft.) 1000 m (3,000 ft.)

When using two power pairs, ensure they are connected with the same polarity.

RPI Connector Overview

The following illustration shows where the input and output connectors are located on the RPI connector board.

RPI connector board

OBIX1 OBIX2 OBIX3 OBIX4 OBIX9 OBIX10OBIX11OBIX12

OBIX1 OBIX2 OBIX3 OBIX4 OBIX9 OBIX10 OBIX11 OBIX12

IBIX1IBIX3IBIX2IBIX4

OBIX5 OBIX6 OBIX7 OBIX8 OBIX13 OBIX14 OBIX15 OBIX16

OBIX5 OBIX6 OBIX7 OBIX8 OBIX13 OBIX14OBIX15OBIX16

IBIX4 IBIX3 IBIX2 IBIX1

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Output connections

Feed the output pairs in through the bottom of the RPI and route the pairs to the output connectors as shown in the following illustration. If only one pair is used for powering a base station, connect the power pair to -PWR(1) and +PWR(1). If two pairs are used to power a base station, connect one pair to -PWR(1) and +PWR(1), and the second pair to -PWR(2) and +PWR(2).

Ensure both pairs have the same polarity.

Connecting two power pairs with opposing polarities may damage the base station and RPI.

Output connector pinout

OBIXn

-PWR(1)

-PWR(2)

TCM

+PWR(2)

+PWR(1)

Input connections

Feed the TCM input pairs from the ICS distribution frame through the top of the RPI and route the pairs to the input connectors (IBIX1 to IBIX4) as shown in the following illustration. There may be fewer than 16 input pairs in any given RPI installation.

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