Nortel Networks P0911951 User Manual

Enterprise Edge 2.0 Voice Messaging
AMIS User Guide

www.nortelnetworks.com
© 2000 Nortel Networks

P0911951 Issue 01

Enterprise Edge 2.0 Voice Messaging AMIS
User Guide

Learning About AMIS

Audio Messaging Interchange Specification (AMIS) is a telecommunication
solution to networking remote voice message systems. AMIS provides voice
messaging to mailboxes at different sites on a communication network.

A network, as it is referred to here, is a collection of offices, locations or sites
connected by a telecommunication link. Each site on the network must have AMIS
installed and be enabled to send, receive or reply to Network Messages.

Network voice messaging occurs between mailboxes at different sites. For instance,
a message recorded at an office in Cleveland, Ohio can be transferred directly to the
appropriate mailbox at an office in Toronto, Ontario.

Each site on an AMIS network is assigned a Network Identification Number. This
number distinguishes a site’s country location, long distance and area codes and
phone number.

AMIS is simple to use and lets you send a mailbox message to any destination on a
network. To send messages to mailboxes at other sites you must know how to use
Enterprise Edge Voice Messaging. This includes knowing how to open your
mailbox, record, send and retrieve messages. For instructions about how to use
Enterprise Edge Voice Messaging Features, refer to the Enterprise Edge 2.0 Quick
Reference Guide or the Enterprise Edge 2.0 Voice Messaging Reference Guide.

Sending a message across an AMIS network is as easy as sending a voice message
down the hall. There are three ways to send an AMIS Network Message. You can
use:

• Direct Addressing

• Site-Based Addressing

• a Network Delivery Mailbox
See the figure Sending a network message on page 4 for an illustration of how

AMIS network messages are sent.
The Site-Based Addressing information and the Network Delivery Mailbox

numbers are set up by your System Administrator.
Note: Network messages can only be composed and sent from your mailbox. A

network message cannot be sent by using the Leave Message Feature Code
(ƒ·°‚).

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4 Enterprise Edge 2.0 Voice Messaging AMIS User Guide

Sending a network message

Vancouver

Enterprise Edge Voice

Messaging Syst em

Sue
Ext 2222

Enterprise

Edge

server

Sue’s
Mailbox 2222

Mark’s Network Delivery
Mailbox 7222

T elephone Network

Enterprise Edge Voice

Mark
Ext 4546

Miami

Messaging System

Mark’s
Mailbox 4546

Enterprise

Edge

server

The figure Sending a network message illustrates how network messages are sent
between different company sites on the same network. In this example, Sue works
in the Vancouver office and Mark works in the Miami office. To send AMIS
messages they can use:

• Direct Addressing

• Site-Based Addressing

• Mark’s Network Delivery Mailbox
If Mark in Miami wants to send a message to Sue in Vancouver, he must use either

Direct Addressing or Site-Based Addressing. Mark cannot send a message using a
Network Delivery Mailbox because Sue does not have a Network Delivery Mailbox
on the Miami system.

Direct Addressing

Direct Addressing lets you specify where a voice message is delivered. You can
send a voice message to any person inside or outside of your company who has an
AMIS address.

For Mark to use Direct Addressing, he needs two pieces of network delivery
information before he can send a message. He needs the office phone number in
Vancouver and Sue’s mailbox number. After Mark records the message and enters
the network delivery information, the network message is automatically delivered
to Sue’s mailbox.

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Enterprise Edge 2.0 Voice Messaging AMIS User Guide 5

Site-Based Addressing

Site-Based Addressing lets you specify where a voice message is delivered. You
can send a voice message to any person inside or outside of your company who has
an AMIS address.

For Mark to use Site-Based Addressing, he needs two pieces of network delivery
information before he can send a message. He needs Vancouver’s site prefix from
his Miami System Administrator and Sue’s mailbox number (2222) in Vancouver.
After Mark records the message and enters the network delivery information, the
network message is automatically delivered to Sue’s mailbox.

Network Delivery Mailbox

Network Delivery Mailboxes let callers at one site quickly and easily send
messages to a mailbox at a remote location. Each Network Delivery Mailbox is
assigned a local mailbox number identifying the destination site phone number,
Line or Pool number, and Destination Mailbox number.

If you select a Network Delivery Mailbox, Enterprise Edge Voice Messaging
automatically sends the message to the network address and mailbox you select.
Enterprise Edge Voice Messaging automatically accesses the specified line, dials
the destination site phone number and transmits the Network Message to the Target
Mailbox. You only record a voice message and select the Network Delivery
Mailbox number.

Since Mark has a Network Delivery Mailbox on the local Vancouver system, it is
more convenient for Sue to send the message to Mark’s Network Delivery Mailbox.
For Sue to send a Network Delivery Mailbox message to Mark in Miami, she only
needs to know Mark’s Network Delivery mailbox number (7222). Although Mark’s
Network Delivery Mailbox appears on the Vancouver system, the message is
automatically delivered to his mailbox in Miami.

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6 Enterprise Edge 2.0 Voice Messaging AMIS User Guide

Sending an AMIS Network Message using Direct Addressing

Direct Addressing lets you send a voice message to a mailbox at a different location
on a network. To use Direct Addressing you must know the destination site’s phone
number and the mailbox number of the person you want to send a message to.

Note: Ask your System Administrator for the destination site’s phone number and

mailbox numbers.

To use Direct Addressing:

1. Press ƒ·°⁄.

Pswd:
OTHR RETRY OK

0 new 0 saved
PLAY REC ADMIN

Record message:
RETRY PAUSE OK

Accept rec?
RETRY PLAY OK

Mbox:
DIR QUIT

Address Type?
NETW AMIS

Dest ph:
RETRY OK

<x>
ADD OK

2. Enter your password and press OK or ‹.

3. Press REC or ‹.

4. At the tone, record your message and press OK to end

the recording.

5. Press OK or £ to accept the message. Press RETRY
to erase and re-record the message. Press PLAY to
play the message.

6. Press ££.

7. Press AMIS.

8. Enter the destination site phone number and press OK.

9. Press OK to accept the destination phone number
represented here by the <x>. Press ADD to add pauses
to the destination phone number.

Dest mb:
RETRY OK

AMIS msg:
OPTS CC OTHR

10. Enter the destination mailbox number and press OK.

11. Press OTHR to go to the next display and review or
send the message as it is. Press OPTS to assign
message Delivery Options Certified, Urgent, or
Timed Delivery. Press CC to send the message to
another recipient.

Network msg:
VIEW SEND

12. Press VIEW if you want to review the destination
phone number and destination mailbox number that
you entered. Press SEND to send the message now.

Enterprise Edge 2.0 Voice Messaging AMIS User Guide P0911951 Issue 01

Will deliver

Enterprise Edge 2.0 Voice Messaging AMIS User Guide 7

0 new 0 saved
PLAY REC ADMIN

13. Press ® to end the session.

Sending an AMIS Network Message using Site-Based Addressing

Site-Based Addressing lets you send a message to a mailbox at another location on
the network. To use Site-Based Addressing to send a message, you must know the
destination site’s prefix and the mailbox number of the person you want to send the
message to.

Ask your System Administrator for a list of the AMIS site prefixes and mailbox
numbers on your network.

To use Site-Based Addressing:

1. Press ƒ·°⁄.

Pswd:
OTHR RETRY OK

0 new 0 saved
PLAY REC ADMIN

2. Enter your password and press OK or £

3. Press REC or ‹.

.

Record message:
RETRY PAUSE OK

Accept rec?
RETRY PLAY OK

Mbox:
DIR QUIT

Address Type?
NETW

AMIS

Network:
RETRY OK

<site name>
OPTS CC

Network msg
OPTS CC SEND

0 new 0 saved
PLAY REC ADMIN

SEND

4. At the tone, record your message and press OK

to end the recording.

5. Press OK or £ to accept the message. Press
RETRY to erase and re-record the message.
Press PLAY to play the message.

6. Press ££.

7. Press NETW.

8. Enter the AMIS site prefix and mailbox
number and press OK or £.

9. Press SEND to send the message as it is. Press
OPTS to assign message Delivery Options
Certified, Urgent, or Timed Delivery. Press
CC to send the message to another recipient.

10. Press SEND to send the message now.

11. Press ® to end the session.

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8 Enterprise Edge 2.0 Voice Messaging AMIS User Guide

Sending a Network Message using a Network Delivery Mailbox

A Network Delivery Mailbox is a pre-programmed direct address to a mailbox at a
different site on the AMIS network. Network Delivery Mailboxes are created by
your System Administrator. To send a message using a Network Delivery Mailbox,
you need the Network Delivery Mailbox number. Ask your System Administrator
for a list of Network Delivery Mailboxes or to create a Network Delivery Mailbox
for you.

To send a message using a Network Delivery Mailbox:

1. Press ƒ·°⁄.

Pswd:
OTHR RETRY OK

0 new 0 saved
PLAY REC ADMIN

Record message:
RETRY PAUSE OK

Accept rec?
RETRY PLAY OK

Mbox:
DIR QUIT

Seattle,sales
OPTS CC SEND

2. Enter your password and press OK or £.

3. Press REC or ‹.

4. At the tone, record your message and press OK to end

the recording.

5. Press OK or £ to accept the message. Press RETRY
to erase and re-record the message. Press PLAY to
play the message.

6. Enter the Network Delivery Mailbox number.

7. Press SEND to send the message with a Normal
Delivery Option. Press OPTS to assign message
Delivery Options Certified, Urgent, or Timed
Delivery. Press CC to send the message to another
recipient.
Seattle sales is an example. The Network Delivery
Mailbox name appears in the display.

0 new 0 saved
PLAY REC ADMIN

Enterprise Edge 2.0 Voice Messaging AMIS User Guide P0911951 Issue 01

8. Press ® to end the session.

Enterprise Edge 2.0 Voice Messaging AMIS User Guide 9

Replying to Network Messages

When a Network Message is left in your mailbox, you can reply to the message
using the Enterprise Edge Voice Messaging message Reply Feature. The Reply
Feature must be enabled in order to reply to a message. For more information, see
your System Administrator.

To reply to a Network Message:

1. Press ƒ·°⁄.

Pswd:
OTHR RETRY OK

1 new 2 saved
PLAY REC ADMIN

End of message
REPLY

ERASE NEXT

Reply netwrk msg
MSG

QUIT

Reply∫to:

∫∫ ∫ALL

SNDR

Record message:
RETRY PAUSE OK

Accept rec?
RETRY PLAY OK

AMIS msg:
OPTS CC OTHR

2. Enter your password and press OK or £

.

3. Press PLAY or ¤. Press fl to listen to your saved
messages.

4. Press REPLY after listening to your message.

5. Press MSG.

6. Press SNDR to send your reply to the sender, or press
ALL to send your reply to all the people that received
the message.

7. At the tone, record your reply message and press OK
to end the recording.

8. Press OK to accept your recording.

9. Press OTHR to go to the next display and review or
send the message as it is. Press OPTS to assign
message Delivery Options Certified, Urgent or
Timed Delivery. Press CC to send the message to
another recipient.

Network msg:
VIEW SEND

End of message
REPLY

ERASE NEXT

P0911951 Issue 01 Enterprise Edge 2.0 Voice Messaging AMIS User Guide

10. Press SEND to send the message now. Press VIEW if
you want to review the number that you entered.

11. Press ® to end the session.

10 Enterprise Edge 2.0 Voice Messaging AMIS User Guide

Enterprise Edge 2.0 Voice Messaging AMIS User Guide P0911951 Issue 01