Nortel Networks P0886634 User Manual
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Norstar Voice Mail 4.0 FAX
Installation Guide
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Contents
Regulatory information iii
Repair facilities iv
Chapter 1 Introduction to Norstar Voice Mail FAX 1
FAX overview 1
DFC overview 3
Specifications 3
Special tools 3
Precautions 4
Enabling the FAX software 4
Chapter 2 Installing the DFC on systems equipped with DVCs 5
Installation overview 6
Shutting down the Norstar Voice Mail system 6
Opening the NAM 7
Installing the DFC in the NAM 8
Installing the PEB Cable 11
Enabling the FAX software 13
Adding a Digital Voice Card after FAX is installed 14
Chapter 3 Installing the DFC on systems equipped with a BIC 17
Installation overview 18
Removing the BIC 18
Installing the Media Services Bus Expansion Card (BEC) on the BIC 19
Re-installing the BIC in the NAM 22
Installing the DFC in the NAM 24
Connecting the DFC to the BIC with the PEB Cable 24
Enabling the FAX software 27
P0886634 Issue 1.0 FAX Installation Guide
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FAX Installation Guide P0886634 Issue 1.0
Regulatory information
FCC Regulations
This equipment complies with Part 68 Rules and Regulations of the FCC
Regulations for direct connection to the public switched telephone network.
DOC Regulations
This equipment complies with CS-03 Rules and Regulations of the Canadian DOC
Regulations for direct connection to the public switched telephone network.
Radio frequency interference
Warning : This equipment generates, uses, and can radiate radio frequency energy,
and if not installed and used in accordance with the instruction manual, may cause
interference to radio communications. It has been tested and found to comply with
the limits for a Class A computing device pursuant to Subpart J of Part 15 of the
FCC Rules and CSA specification C108.8, which are designed to provide
reasonable protection against such interference when operated in a commercial
environment. Operation of this equipment in a residential area is likely to cause
interference in which case users will be required at their own expense to take
whatever measures necessary to correct the interference.
Regulatory information iii
This apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations for the Canadian
Department of Communications.
CAUTION
The Norstar Applications Module contains fragile electronic parts. DO NOT
DROP OR BUMP THE MODULE.
P0886634 Issue 1.0 FAX Installation Guide
iv
Repair facilities
Repair facilities
In the event of equipment malfunction, all repairs must be performed by Northern
Telecom or by one of its authorized dealers.
In the USA: In Canada:
Northern Telecom Inc.
Nashville Repair and Distribution Center
640 Massman Drive
Nashville, TN 37210
Attn: RA#
Tel: (615) 883-9220
Note: You receive an RA# when you call the repair center in Nashville. This
number should appear on the package of any and all parts sent to this
location for repair.
Northern Telecom Canada Ltd.
30 Norelco Drive
Weston, ON
M9L 2X6
Tel: (416) 744-5201
Fax: (416) 744-5227
FAX Installation Guide P0886634 Issue 1.0
Introduction to Norstar Voice Mail FAX
Norstar Voice Mail FAX provides Norstar Voice Mail with fax functionality. This
installation guide is intended for the installer of Norstar Voice Mail FAX and
describes how the FAX option should be installed and prepared for operation.
Norstar Voice Mail FAX can be installed on systems equipped with either a Media
Services Base Interface Card (BIC) or Digital Voice Cards (DVC)s. The procedures
for installing the Digital Fax Card (DFC) differs between the systems. Follow the
instruction on which system you have installed.
The installer is responsible for:
• installing the DFC
• connecting the DFC to the DVCs or BIC
• enabling the FAX software
1
FAX overview
The Norstar Voice Mail FAX software is factory installed on the Norstar
Applications Module (NAM). The FAX software must be enabled after the DFC is
installed.
The FAX option provides Norstar Voice Mail with the following features:
• Fax Mail – Faxes received from external fax machines are stored in personal
mailboxes
• Fax Answering – Faxes received from external fax machines are automatically
sent to a predefined fax extension
• Fax-on-demand – An external caller can request a fax to be sent to them from a
Fax-on-demand Mailbox
• Fax Overflow – When the office fax machine is unavailable for use, faxes can
be temporarily stored in a fax Overflow Mailbox and printed later
• Fax System Group Message (Fax Broadcast) – A Fax System Group Message
can be sent whenever you want to notify a special group, by way of a fax, of a
pending event or company notice
To print fax documents from a Fax Overflow Mailbox, the fax machine must be
connected to the same Norstar system as the NAM. To print a fax document from a
Personal Mailbox, the fax machine does not need to be connected to a Norstar
system. A fax machine may also be required for loading fax documents in a Faxon-demand Mailbox.
P0886634 Issue 1.0 FAX Installation Guide
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Introduction to Norstar Voice Mail FAX
Figure 1 FAX overview
External fax machine
External caller receives a fax from
Fax-on-Demand Mailbox.
OR
Fax sent to office fax machine behind
Norstar or to a Personal Mailbox.
Other office
Norstar
office
Mailboxes are accessed and
fax programming is done from
here.
Norstar
Telephone
DVC or BIC
Personal Mailbox
receives a fax as part of
a message.
Fax Overflow
Mailbox stores faxes if
office fax machine is busy
and prints them later.
Office fax machine
Norstar
Voice Mail
ATA
Fax-on-demand faxes can be fed
into office fax machine and are
then sent to the desired
Fax-on-demand Mailbox.
DFC
Fax-on-demand Mailbox
sends out a fax at the
request of an external caller.
FAX Installation Guide P0886634 Issue 1.0
DFC overview
The Digital Fax Card (DFC) is installed in an expansion bus slot on the Norstar
Application Module (NAM) and supports four Fax Channels.
There are no Time Compression Multiplexing (TCM) connections to the DFC. The
DFC uses the Voice Channels on the Digital Voice Cards (DVCs) or BIC to connect
the Fax Channels to fax machines or a call.
Note: When Norstar Voice Mail FAX is using a Voice Channel to connect to the
fax machine or a caller, that Voice Channel cannot be used by other users
until the FAX function is complete.
Specifications
The DFC is an AT bus compatible card that provides:
• 9600 baud with auto-step-down to 7200, 4800 and 2400 bps
Introduction to Norstar Voice Mail FAX 3
• DTMF generate and detect
• error correction mode
• fine and normal image resolution
• V.21, V.27, V.29, T.4 (MH&MR), T.6 (MMR), T.30 protocols
• four Group III analog Fax Channels
Special tools
Before you begin replacing or upgrading the components, ensure you have the
following equipment:
• #2 Phillips head screwdriver with a 3.5 in. long blade
• 3/16 in. slot screwdriver
• an antistatic grounding strap
• 3/16 in. nut driver (recommended)
You may also need the Norstar Applications Module Installation and Maintenance
Manual . The Norstar Applications Module Installation and Maintenance Manual
is included on the Norstar Voice Mail 4.0 Documentation and Client Software CDROM. All the Norstar Voice Mail Installation Manuals on the CD-ROM are
protected by the password: Norstar99.
CAUTION
You must wear an antistatic grounding strap at all times when handling
electronic components. Failure to do so may result in damage to the equipment.
P0886634 Issue 1.0 FAX Installation Guide
Introduction to Norstar Voice Mail FAX
Precautions
Before installing or upgrading a DFC, you must take the following precautions:
• Shut down the Norstar Voice Mail system —A shutdown procedure allows
Norstar Voice Mail to perform all necessary shutdown activities before power
is removed. For more information, refer to "
Mail system" on page 6.
• Unplug the NAM power cord —The NAM power supply contains high
voltage. If you do not unplug the power cord, you may severely injure yourself.
Also, if cards are installed or removed from the NAM before the power cord is
unplugged, the cards and/or the NAM may be damaged.
• Wear an antistatic ground strap —Static electricity can damage the
components on the cards and the NAM. Always wear a properly grounded
antistatic strap while handling the DFC, DVC, BIC or any other Norstar Voice
Mail component. Ground yourself by attaching one end of the grounding strap
to your wrist and the other end to a grounded metal surface.
4
Shutting down the Norstar Voice
Enabling the FAX software
The FAX option must be enabled after installing the DFC. Refer to "Enabling the
FAX software" on page 13, or "Enabling the FAX software" on page 27 for
instructions on how to enable the FAX option.
After FAX capability is added to Norstar Voice Mail, you can add or customize Fax
Overflow and Fax-on-demand information. For more information about
customizing the FAX software, refer to the Norstar Voice Mail FAX Set Up and
Operation Guide .
FAX Installation Guide P0886634 Issue 1.0
Installing the DFC on systems equipped with DVCs
Only one DFC can be installed in the Norstar Applications Module (NAM). The
DFC connects to the DVCs through the PCM Expansion Bus (PEB) cable. This
cable must be connected from the DFC to each DVC. The PEB cable connects the
DFC to the DVC to share the ports connected to Norstar.
The following section provides step-by-step instructions for the installation of the
FAX software, a DFC and the PEB cable in a Norstar Voice Mail system equipped
with Digital Voice Cards (DVC)s. For information on installing a DFC in a
Norstar Voice Mail system equipped with a Media Services Base Interface Card
(BIC), refer to "
Figure 2 Digital Fax Card and PEB cable
Installing the DFC on systems equipped with a BIC" on page 17.
2
PEB Connector
PEB Terminator
Interrupt SW2 SW1
P0886634 Issue 1.0 FAX Installation Guide
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Installing the DFC on systems equipped with DVCs
Installation overview
To add Norstar Voice Mail FAX to a system equipped with DVCs you must:
• Set the DFC jumpers
• Install the DFC
• Connect the DFC to the DVCs with the PEB cable
• Enable the FAX software
Shutting down the Norstar Voice Mail system
Before you remove the power from Norstar Voice Mail, you must shutdown the
Norstar Voice Mail system. Performing a shutdown allows Norstar Voice Mail to
perform all necessary shutdown activities before the power is removed. A shutdown
prevents data from being lost.
Note: A shutdown must be done from a Norstar telephone with a two-line display.
.
.
.
To shutdown the Norstar Voice Mail system:
ƒ · ⁄ fi .
OK
NEXT
SHOW
NEXT
until the display shows:
QUICK
, then
YES
to continue with the
¤¤¤‹‡‡¤
Password
ACCESS Server
BACK ADMIN
System shutdown
BACK NEXT
Shutdown type
QUIT GRACE
Shutdown type
QUIT NEXT
1. Press
2. Enter the default password
(ACCESS2) and press
3. Press
4. Press
5. Press
6. Press
shutdown.
The Norstar Voice Mail system shuts down in 15 seconds. For more information
about shutdown procedures, refer to the Norstar Applications Module Installation
and Maintenance Manual .
FAX Installation Guide P0886634 Issue 1.0
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