Nortel Networks P0857846 User Manual

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

Norstar and Meridian are trademarks of Northern Telecom © Copyright Northern Telecom 1998

1-800-4 NORTEL

www.nortel.com/norstar

P0857846 Issue 02

Getting started with Norstar 1

Using this guide 1 Understanding programming 1 Before you start 2 What you’ll need to do programming 2 Using Buttons 3

Using the buttons under the display 5

The programming overlay 5 A map for working in programming 7 Starting and ending a session 10 Ending a session 10

Frequently used programming operations 13

Changing the time and date on the display 13 Adding or changing a system speed dial 15 Changing the name of a telephone 18 Changing the name of a line 20 Making changes to Call Forward No Answer 22 Making changes to Call Forward on Busy 24 Change the Do Not Disturb on Busy feature 25 What would you like to do next? 26

Answering calls 27

Answering an incoming call 27

Line buttons 27

Incoming line group buttons 27

What line indicators mean 28

Rings you may hear 28 Answering calls at a prime telephone 28 Using a central answering position (CAP) module 29

Customizing your CAP module 30

Monitoring telephones with the CAP module 30 Release button 30 Hearing aid compatibility 31

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Viewing information about a call on the display 31

Using Call Information for a particular call 31 Displaying Call Information before or after answering 32 Displaying Call Information for a call on hold 32 Making Call Display information appear automatically at a

telephone 32

Changing which information is shown ﬁrst about a call 33

Picking up a call ringing at another telephone 33

Answering any ringing telephone using Directed Pickup 34 Answering a ringing telephone using Group Pickup 34 Changing a telephone’s pickup group 35 Trunk Answer 35 Answering a call using Trunk Answer 36 Answer buttons 36

Creating a Conference Call 37

Disconnecting one party 38 Independently holding two calls 38 Putting a conference on hold 38 Splitting a conference 39 Removing yourself from a conference 39

Listening to a call as a group 40

Canceling Group Listening 40

Using Handsfree/Mute 40

Answering calls without lifting the receiver 41 Making calls without lifting the receiver 41 Muting Handsfree 41 Changing a regular call to handsfree 41 Changing a handsfree to a regular call 42 Using Handsfree 42 Changing Handsfree for a telephone 42 Handsfree Answerback 43

Turning Privacy on or off for a call 44

Creating a conference by releasing privacy 44

Making a call private 45 Checking the length of a call using Call Duration Timer 45 Disconnecting by accident 45 Time 45

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Making calls 46

Choosing a line using a line button 48 Line pools 48

Using a line pool to make a call 49 Programming a memory button with a line pool feature code

Changing how you dial your calls 49

Using Standard dial 50 Using Automatic dial 50 Using Pre-dial 50

When the internal number you have called is busy 51

Priority Call 51 Making a priority call 51 Giving a telephone the ability to make priority calls 51 Using Ring Again 52 Turning on Ring Again 52 Canceling Ring Again 52

Time savers for making calls 55

Storing a number on a memory button for Autodial 55

Adding an autodial button 55 Choosing a line for Autodial 55

Using intercom as the line for Autodial 56 Using Last Number Redial 57 Preventing a telephone from using Last Number Redial 57 Using Speed Dial 58 Making a speed dial call 59

Changing and adding System Speed Dials 59

Adding or changing User Speed Dial 59 Using Saved Number Redial 60

Saving a number 61

Dialing a saved number 61 Preventing a telephone from using Saved Number Redial 61

iii

Handling many calls at once 63

Using Hold 63

Retrieving a held call 63

Holding automatically 63

Listening on hold 63

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Holding a call exclusively 64

Using Call Queuing 64

Transferring calls 65

Using the transfer feature 65

Transferring a call 65 Transferring external calls 65

Canceling a transfer 66 Using Camp-on 67 Parking a call 69

Retrieving a parked call 69

Using Call Park 69 Using Callback 70

Forwarding your calls 71

Forwarding your calls to another Norstar telephone 71

Canceling Call Forward 71

Using Call Forward at your telephone 71

Overriding Call Forward 72

Changing the automatic Call Forward settings for a

telephone 72 Changing Forward no answer 72 Changing the delay before a call is forwarded 72 Forward on busy 72 DND on Busy 73 Call Forward and Voice Mail 73

Line Redirection 74

Turning on Line Redirection 74 Canceling Line Redirection 75 Allowing a telephone to redirect calls 75 Turning the redirect ring for a telephone on or off 76 How Line Redirection is different from Call Forward 78 Using Line Redirection 78

Communicating in the office 79

Paging 79

Making a page announcement 79 Activating and deactivating the ability to page 80 Creating page zones 80 Using Page with external paging equipment 82

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Sending messages using the display 82

Sending a message 82 Canceling a message you have sent 82 Viewing your messages 83 Replying to a message 83 Removing items from your message list 83 Viewing messages you have sent 84

Using Voice Call 85

Making a Voice Call 85 Muting Voice Call tones 85 Answering a Voice Call without touching your telephone 85 Preventing Voice Calls to your telephone using Voice Call

Deny 86

Canceling Voice Call Deny 86

Tracking your incoming calls 87

Using Call Log 87

Call Log options 88 Logging a call manually 88 Deleting old log items 88 Viewing your Call Log 89 Viewing a Call Log item 89 Erasing log items 89 Making a call using Call Log 90 Creating a password to your Call Log 90 Changing your Call Log password 91 Deleting an assigned password 91 Programming a telephone to log calls automatically 91

Using Voice mail 93

Contents /

Customizing your telephone 95

Finding out what a button does using Button Inquiry 95 Making the display darker or lighter using Contrast adjustment

Changing the language on the display 96

English 96 French 96 Spanish 96

Programming a feature code onto a memory button 96

Programming feature buttons 96 Erasing a feature button 97

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Moving line buttons 98 Changing the type of ring 99 Adjusting the Ring volume 99 Hiding the message or calls indication 99

Restoring the messages and calls indication 99

User Preferences 101

Using User Preferences 101

Changing button programming 102 Changing User Speed Dial 104 Changing Call Log options 105 Changing how calls are dialed 105 Changing the language used on the display 105 Making the display lighter or darker 105 Changing the telephone’s ring 106

Telephone features 109

Naming a telephone or a line 109 Moving telephones 109 Stopping calls from ringing at your telephone using Do Not

Disturb (DND) 110

Stopping calls 110 Refusing to answer a call 110 Canceling Do Not Disturb 110 Using Do Not Disturb 110

Using Background Music 111

Turning Background Music off 111

ISDN terminals and services 113

ISDN applications 113

Videoconferencing and video telephony 113 Desktop conferencing 113 File transfer 114 Telecommuting 114 Group 4 fax 114 Remote LAN access 114 Leased line backup 114 LAN to LAN bridging 114 Broadcasting 114 Video surveillance 114 Internet and database access 115

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ISDN network features 115

Nortel DMS-100 switch 115 AT&T (Lucent) 5ESS switch 115 Siemens EWSD switch 116

Using System features 119

Using alternate or scheduled services 119

Preventing certain calls from being made 119 Making additional telephones ring 119 Changing the lines used by outgoing calls 119

Turning Services on and off 119

An example of how to turn on a Service manually 121

Turning Services on and off using feature codes 121

Viewing the active Services from a two-line display

telephone 122

Viewing the active Services from a one-line display

telephone 123

Using passwords 124

Using a Basic password 125 Registration password 125 Changing passwords 126 Clearing a Call Log password 126

Using special telephones 127

Direct-dial 127 Changing the direct-dial telephone assignments 127 Hotline 128 Bypassing a Hotline 128 Making a telephone a hotline telephone 128

Control telephone 129 Using Set lock 129 Changing Set Lock programming for a telephone 130 Using an auxiliary ringer 130

Turning the auxiliary ringer for a telephone on or off 131 Using Host System dialing signals 131

Link 131

Preventing a telephone from using Link 132

Pause 132

Long Tones 133

Programmed Release 133

Run/Stop 133

Contents /

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Wait for Dial Tone 134 Using pulse dialing for a call 134

Using your Norstar system from an external location 135

Controlling access to your Norstar system 135 Direct inward system access 136 Class of Service 136 Maintaining security 136

Accessing Norstar remotely over the public network 136 Tones 137 Using Class of Service passwords 137

Changing your Class of Service 138

General System features 139

Set profile 139 Line profile 139 Pulse or tone dialing 139 Disconnect supervision 139 Incoming line groups 140 Internal numbers 140 Line assignment 140 Target line 141 Line pools 141 Overflow call routing 141 M7100 telephone 142

Memory buttons 143

One-line display 143

Prime line 144

Private lines 144

Volume bar 144

Wall mounting 144

Troubleshooting 145

Using the alarm telephone 145 Reporting and recording alarm codes 145 Testing the telephone 145

Testing the telephone display 146

Testing the telephone buttons 146

Testing the speaker in the telephone handset 146

Testing the telephone headset 147

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Testing the telephone speaker 147 Testing the power supply to a telephone 147

Common feature displays 149 Index 153

Contents /

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Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02

Getting started with Norstar

Your Norstar digital key system has many powerful features that can be customized to keep up with changes in your workplace.

Using this guide

The person who is responsible for adding or moving telephones or making changes to the system is called the system coordinator. This guide is designed to give the system coordinator all the information he or she needs to carry out these kinds of jobs.

The first section contains step-by-step instructions on changing the time and date, deciding how many rings it takes before a call is forwarded and other day-to-day programming. Once you understand these basic steps, you can move on to the many other features described in the second section of the guide, and only refer to the first section from time to time.

You can look at the contents page for an overview of the features that are available, or check the index for a specific feature or display you see on your telephone.

Understanding programming

When your system is installed, your installer or customer service representative programs it to work with your telephone lines, with your private network, if you have one, and with optional equipment. They also customize the system for your office. All programming is recorded in the Norstar

You may wish to further customize your system. For example, you can change how some features work, or adapt the system to changes in your office. Programming lets you change settings that probably need to be updated regularly because of staff turnover or new business contacts. You can also assign features and program buttons on individual telephones.

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Programming Record

/ Getting started with Norstar

There are four ways to customize and maintain your Norstar system: Initial programming is done for you by your installer or customer

service representative. It deals mostly with how the system interacts with lines, telephones, and other equipment.

Your programming as a system coordinator changes how features work for the system, as needed. It requires a system coordinator password.

A basic programming password is also available to allow individuals other than the system coordinator to make changes without giving access to sensitive programming capabilities.

Personal programming is available to anyone through the Feature button on their Norstar telephone. It allows individuals to change how their telephone works to suit themselves.

Before you start

Before you start, plan what changes you want to make. Record the changes in the information at hand. For example, if you are going to program system speed dial numbers, fill out the page in the you will have all the numbers and codes handy once you start programming.

Programming Record

so you will have the

Programming Record

What you’ll need to do programming

Programming is done using a telephone that can show two lines of information on its display. Examples of telephones with two-line displays are shown on the next page.

You will also need a programming overlay to show which buttons to press when you are doing programming. The programming overlay is found at the front of this guide.

When you use a telephone for programming, it is taken out of service. This means it is unable to receive or make calls, and the call forward

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Getting started with Norstar /

features do not work. Do not use the main reception telephone for programming because you may lose incoming calls.

Using Buttons

The two-line telephone you use for everyday calling is also used for changes and maintenance. Examples of telephones with two-line displays are shown in the illustration.

M7310 M7324

The next illustration numbers the buttons that are used for both day-today communication and programming on the M7310.

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Dial pad

Display

Display buttons

Memory button

Dual memory button

Used for dialing numbers when you are making calls. It’s also used for entering numbers and letters when you’re programming.

Shows instructions for everyday calling as well as for programming.

Have a variety of uses. The current use is shown on the display above each button.

Dials a number or feature code stored on the button. Can store two numbers or feature codes (used with

the shift button).

Shift button

Press the shift button before a dual memory button to activate the second number or feature code stored on a dual memory button.

Feature button

Hold button

Release button

Allows you to enter a feature code while using or programming the telephone.

Puts an active call on hold. Hangs up an active call or ends programming.

The M7324 is different from the M7310 in two ways: it does not have dual memory buttons (item 5) or a shift button (item 6).

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Using the buttons under the display

The three display buttons are used both for telephone features and programming, but what each button does depends on what the display shows. Some display instructions that you may see when making changes on the system are OK,

CHANGE

COPY

. In this guide, display

button instructions are underlined.

Display buttons

display button

The programming overlay

When you begin programming, a group of buttons on the telephone become the buttons for moving through programming headings and settings. The programming overlay is a paper cutout (found at the front of this guide) that shows the directions the four buttons will take you when programming.

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Placing the programming overlay

Norstar Programming Overlay

Heading

Back Next

Norstar Programming Overlay

Heading

Back Next

Show

Shows you the heading for the current level

Moves you one item back at the current level

Heading

Back Next

Norstar Programming Overlay

Show

Shows you the first setting within the level Moves you one item forward at the current level

Programming buttons are active or inactive at different stages of programming. A button is active (meaning you can use that option),

when the indicator next to it is lit (

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or º).

Getting started with Norstar /

A map for working in programming

The programming maps on the following two pages show the headings you’ll see when you move through the display menu after pressing

ƒ••ÇØˆÏÈÌ

default password is

ÅÎ˜Èˆ

show you the choices under each menu heading. A Basic password can be used with a limited number of feature codes,

including

••ÊÈ˜‰

and off. For more information, see Using passwords on page 124.

Terminals and sets - Customize the many features used by telephones. You can change where a call is forwarded, give a telephone a name, or allow certain features to be used at a telephone. You can also change the button programming on any telephone on the system.

Lines - Program names for each line.

Services - Turn services on or off. These are Ringing service, (often called night service) that allows additional telephones to ring, Restriction service that blocks certain kinds of calls and Routing Service that decides what lines a call will use.

and entering the password (the

¤‹ﬂ›ﬂ

). Also, the maps

and the codes for turning call services on

System speed dial - Program up to 70 different telephone numbers so that people in your office can dial them with a two-digit code.

Passwords - Change the password you use for programming, or erase a Call log password. On a XC 2.0 system, you can also change the password for Companion portable telephone registration.

Time and date - Change the time, date, or both.

System programming - On a XC 2.0 system, you can enable or disable registration for Companion portable telephones.

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Fwd to

number, or speed dial number

(grey box) = enter an extension number, line

(black box) = items are in a list

Fwd delay

Fwd to

Use prime

Set lock

Allow last no

Allow saved no

Allow link

(italic text) = instructions or descriptions

Legend:

Name (grey text) = appears only if needed to complete programming

Enter digits

“

(go to previous item)

Key to Navigation:

≠

(go to next level)

‘

–

(go to previous level)

(go to next item)

Fwd no answer ˆ

Fwd on busy ˆ

DND on busy

Handsfree

Capabilities ˆ

Name

User prefernces ˆ

ˆˆ

≠

LIST

Show set:_ ˆˆ

Press

Enter digits or

see

Terminals &

HF answerback

Pickup grp

Page zone

Paging

D-Dial

Priority call

Hotline ˆˆˆˆAux. ringer

Allow redirect

Redirect ring

Model

Button prgrming

User speed dial

Call log opt’ns

Dialing opt’ns

Language

Display cntrst

Ring type

Restrictions ˆ

Telco features ˆ

1stDisplay

Set restrns

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Log pswd

Sys Coord 23646

Basic 22742

ˆˆ

Registration

Portable DNs

Re-evaluation

Radios

Cells

Name

ˆˆ

≠

Show line:_ ˆˆ

Press

Enter digits or

Lines

LIST

see

Sched:Night

Sched:Evening

Sched:Lunch

Sched:Sched 4

Sched:Night

Sched:Evening

Sched:Lunch

Sched:Night

Ringing service ˆ

Restrn service ˆ

Routing service ˆ

Services

Sched:Sched 5

Sched:Sched 6

Sched:Sched 4

Sched:Sched 5

Sched:Sched 6

Sched:Evening

Sched:Lunch

Sched:Sched 4

Sched:Sched 5

Sched:Sched 6

≠

Press

Enter digits or

add/change tel#

Use prime line

Display digits

Name

ˆˆ

≠

Speed dial #:_ ˆˆ

Sys speed dial

LIST

Press

Enter digits or

see

LIST

see

Show set:_ ˆˆ

Call Log pswds ˆ

Progrmng pswds

Reg. pswd

Hour

Minutes

Year

Month

Day

Passwords

Time&Date

Radio data ˆ

Companion* ˆ

Sys Prgrming Registration ˆ

*MICS-XC only

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Starting and ending a session

As system coordinator the first steps in making any change to the Norstar system are always the same.

It’s the same as pressing

ÅÎ˜Èˆ

Check the

is the password, unless the password has been changed.

Programming Record

Ending a session

Press

••ÇØˆÏÈÌ

Press

••¤ﬂﬂ‹››

Press

ÅÎ˜Èˆ

(

¤‹ﬂ›ﬂ

Press

RETRY

it is entered wrong. The display shows the first of the seven

headings available for administration programming.

for the most recent password.

Press ® to end the session.

After a few seconds, the time and date will reappear on the display.

to re-enter the password if

The system goes ahead with any changes you make to programming as soon as you move away from a setting, either by using the

navigation buttons or

You can see if the changes you have made to telephone programming have taken effect by pressing

UPDATE

display key. The display will show

you how many telephones have not been updated yet.

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Getting started with Norstar /

Press

DNs

to see the specific extensions where programming changes have not taken effect yet. Items will disappear from the list as they are updated.

Record any changes you make in the

Programming Record

. If there is a problem with the system, the installer needs to see a history of the changes you have made. Also remember to inform people in your office of any changes you have made that affect them. For example, you may change system speed dial codes or change the number of rings before an unanswered telephone is forwarded.

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Frequently used programming operations

The following sections highlight the most frequently used programming operations. To consult these or other programming operations, see either the Table of Contents or the Index.

Changing the time and date on the display

Press

••°›ﬂ‹

••ÊÈ˜‰

Press

¤¤‡›¤(ıÅÍÈÇ

¤‹ﬂ›ﬂ (ÅÎ˜Èˆ

The passwords can be changed. See “Using passwords” on page 124 for more information.

In this example, you are changing the time to 1:30 p.m.

Press CHANGE.

Press the dial pad buttons to enter the hour. Use two digits for all hours. The clock on the display will show either one or two digits.

(which is the same

) or

)

The display will prompt you to choose a.m. or p.m. Press

Press NEXT.

Press CHANGE.

Press the dial pad buttons to enter the minutes.

If you are only changing the time and not the date, press session.

In this example, you are changing the date to July 15, 1998.

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CHANGE and OK to select p.m.

to end your

14 / Frequently used programming operations

Press NEXT.

Press CHANGE.

Press the dial pad buttons to enter the year.

Press

NEXT.

Press CHANGE.

Press the dial pad buttons to enter the month.

Use numbers for the months: 01 is January; 12 is December.

Press NEXT.

Press CHANGE.

Press the dial pad buttons to enter the day.

Press ® to end your session.

The clock also controls the schedules used for services such as ringing and routing services.

After a power failure, the clock will be behind by the length of time power was lost. For example, if the power is out for two minutes, the clock will be two minutes behind.

Your Norstar system can change automatically between North American daylight saving and standard time. This option is set by your customer service representative or installer and can be changed by contacting them.

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Frequently used programming operations / 15

Adding or changing a system speed dial

You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a two-digit code.

To change a speed dial that already exists, follow the same steps. The new programming will overwrite the previous number and settings.

Begin the programming session

Press

Choose a speed dial code

Press

••¤ﬂﬂ‹››

¤‹ﬂ›ﬂ

‘

≠

three times.

Press

‚⁄

You can pick any system speed dial code between 01 and 70.

Press

≠

Add or change the telephone number

Press CHANGE.

Use the dial pad to program the telephone number that you want to add. The telephone number can be up to 24 digits long.

Your display shows the telephone number, and not n’s as shown here. Press

OK.

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16 / Frequently used programming operations

Select a line for the speed dial code

Press

‘

Press CHANGE to see your options: Use

prime line, a specific line (for example Use line: 01), a line pool (for example Pool code:71), or Use routing tbl.

Stop pressing CHANGE when the display shows the prime line again.

In this example, the system selects the prime line automatically (the most common choice), to dial speed dial code

01.

If you assign a specific line to a system speed dial number, only telephones with an appearance of that line can use the speed dial number.

Choose what shows up on the display

Press

‘

Your choices are Yes and No. Yes means the display will show the telephone number. Press

CHANGE.

No means the display will show a name for the code.

Program a name for a speed dial

The system has a standard name to display, so it is not necessary for you to program one. However, if you have chosen not to display the telephone number, you may want a specific name.

Press

‘

Press

≠

This is the name the display will show if you don’t change it. Press

Decide the name you want to give to the speed dial code.

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CHANGE.

Frequently used programming operations / 17

Press the telephone’s numeric dial pad button that has the first letter of the name until the display shows the letter you want.

Press -->.

Use the dial pad and --> until you have the entire name.

The name can be up to 16 characters long, including spaces. Press # on the numeric dial pad to add spaces.

Press

‘

to end your session.

Or you can press

–

, then

‘

to program another speed

dial number .

Entering letters and numbers using the dial pad

fourth press

first press second press

third press

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