Nortel Networks i2002 User Manual

Title page

Meridian 1, Succession 1000, Succession 1000M Succession 3.0 Software

i2002 Internet Telephone User Guide

Revision history

October 2003

Standard 2.00. This document is up-issued to support Succession 3.0 Software.

November 2002

Standard 1.00. This document is issued to support Meridian 1 Release 25.40 and Succession Communication Server for Enterprise 1000, Release 2.0.

Revision history

Contents

i2002 Internet Telephone 7

Features................................................................................................ 7

Your i2002 Internet Telephone’s controls 8

i2002 Internet Telephone display 11

Install your i2002 Internet Telephone 12

Your i2002 Telephone Option menu 14

Adjust volume...................................................................................... 15

Adjust Screen contrast.......................................................................... 17

Select a language ................................................................................ 18

Select Date/Time format....................................................................... 18

Display diagnostics.............................................................................. 19

Local Dialpad Tone.............................................................................. 19

Choose Ring type................................................................................. 20

Enable OnHook Default Path ................................................................ 20

Change Feature Key Label.................................................................... 21

Set Information .................................................................................... 22

Call features 23

Make a call 24

Make a call while on-hook ................................................................... 24

Make a call while off-hook ................................................................... 24

Use Handsfree calling .......................................................................... 25

Use the Corporate Directory ................................................................. 26

Use Predial.......................................................................................... 28

Use Auto Dial...................................................................................... 29

Activate Ring Again............................................................................. 30

Redial last number called ..................................................................... 31

Use Speed Call.................................................................................... 31

4 Draft 0.01

Contents

Make a System Speed Call................................................................... 32

Use Hot Line........................................................................................ 32

Make an Intercom call.......................................................................... 33

Answer a call 34

While on an active call 35

Place a call on hold ............................................................................. 35

Transfer a call ..................................................................................... 35

Use Timed Reminder Recall .................................................................. 36

Use Attendant Recall............................................................................ 37

Use Call Park ...................................................................................... 37

Record a Calling Party Number ............................................................ 39

Display incoming calls ......................................................................... 39

Trace a Malicious call .......................................................................... 40

Incoming calls 41

Activate Automatic Answerback............................................................ 41

Activate Call Pickup............................................................................. 41

Use Call Waiting................................................................................. 42

While you are away from your desk 44

Use Call Forward ................................................................................ 44

Use Internal Call Forward..................................................................... 45

Use Remote Call Forward..................................................................... 45

Secure your telephone ......................................................................... 47

Talk with more than one person 49

Use the Call Join feature....................................................................... 49

Set up a Conference call ...................................................................... 49

Use the Conferee selectable display and disconnect feature .................... 50

Use Group Call ................................................................................... 51

Work without interruption 53

Activate Make Set Busy ........................................................................ 53

Contents

Additional call features 54

Auto Dial Transfer feature .................................................................... 54

Use the Buzz signal.............................................................................. 54

Use Call Page Connect to make an announcement ................................. 55

Use Centrex/Exchange Switchhook Flash .............................................. 55

Charge a call or Charge a Forced call................................................... 56

Use Enhanced Override feature ............................................................ 58

Use Forced Camp-on feature ................................................................ 58

Override a busy signal......................................................................... 59

Use Privacy Release ............................................................................. 60

Use Radio Page................................................................................... 60

Use Voice Call..................................................................................... 62

Additional features 63

Virtual Office....................................................................................... 63

Succession Branch Office ..................................................................... 68

Hospitality features 70

Set Automatic Wake-Up....................................................................... 70

Activate Message Registration............................................................... 71

Use Maid Identification ........................................................................ 72

Display Room Status ............................................................................ 73

Flexible Feature Codes (FFCs) 75

Terms you should know 76

Index 80

6 Draft 0.01

i2002 Internet Telephone

This document describes i2002 features and how to use the i2002 Internet Telephone. The i2002 Internet Telephone brings voice and data to the desktop by connecting directly to a LAN through an Ethernet connection.

Note 1: Not all features are available on all telephones. Consult your network administrator to verify which features are available for your use.

Note 2: In this guide, Programmable Line (DN)/Feature Keys (self-labeled) keys display beside the label. Soft Feature keys display directly below the label.

Features

The i2002 Internet Telephone supports the following features:

• Four Programmable Line (DN)/Feature Keys (self-labeled)

• Four Soft Keys (self-labeled) providing access to ten features

• Large multi-field LCD display

• Wideband-compatible speakerphone

• Headset jack with On/Off key

• Volume control bar for adjusting ringer, speaker, handset, and headset

• Six specialized fixed keys:

— Quit

— Directory

— Inbox (Message)

— Shift (reserved for future feature development)

— Services

— Expand to PC (reserved for future development)

• Call processing fixed keys:

— Hold

— Goodbye

— Handsfree

— Mute

• Automatic IP address

• Hearing-aid compatibility

Your i2002 Internet Telephone’s controls

Speaker

Handsfree Key LED

Programmable Line (DN)/ Feature Keys (self-labeled)

Message Waiting Light/ Incoming Call Indicator

LED

Mute

LED Volume Control Bar

Soft Keys (self-labeled)

Navigation Keys Inbox (Message)

Shift Directory

Services Quit Expand to PC

Goodbye

Hold

Headset

Your i2002 Internet Telephone’s controls

Use the Volume Co n t r ol to adjust the volume of the Handset, Headset, Speaker, Ringer, and Handsfree features. Press the right side of the rocker bar to increase volume, the left side to decrease volume.

552-ITG0010

Use the Goodbye key to terminate an active call.

Press the Headset key to answer a call using the headset or to switch a call from the handset or Handsfree to the headset.

2498

A steady LCD light beside a Line (DN) key indicates the feature or line is active. A flashing LCD indicates the line is on hold or the feature is being programmed.

Your i2002 Internet Telephone’s controls

Press the Hold key to put an active call on hold. Press the Line (DN) key beside the flashing to return to the caller on hold.

Press the Speaker key to activate handsfree. The speaker LED lights to indicate when handsfree is active.

The Expand to PC key is a fixed key that is reserved for future development.

Press the Inbox (Message) key to access your voice mailbox.

Note: On the 3900 telephone series, the

Messages key corresponds to the Inbox (Message) key.

The Shift key is a fixed key that is reserved for future feature development.

Press the Directory key to access directory services.

Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to a two-way conversation. The Mute key applies to Handsfree, Handset, and Headset microphones. The Mute LED flashes when the Mute option is in use.

Use the Navigation keys to scroll through menus and lists in the display area.

Press the Quit key to end an active application. Pressing the Quit key does not affect the status of the calls currently on your telephone.

Your i2002 Internet Telephone’s controls

Press the Services key to access the following items:

• Telephone Option:

• Virtual Office Login and Virtual Office

• Test Local Mode and Resume Local

- Volume Adjustment

- Contrast Adjustment

- Language

- Date/Time Format

- Display diagnostics

- Local Dialpad Tone

- Ring type

- OnHook Default Path

- Change Feature key Label

- Set Information

Logout (if Virtual Office is configured)

Mode (if Branch Office is configured)

2498

More..

CallWait

FWD

The Primary Directory Number (DN) keys are the Line/Feature keys located at the sides of the upper display area. When you pick up the handset, the line associated with this key can support a call.

Note: Although you can have additional DN keys assigned to your telephone, there is only one Primary DN.

Press the More.. key to access the next layer of Soft Feature (self-labeled) keys.

Programmable Line (DN)/Feature Keys (self-labeled) are configured for various

features on the telephones.

Soft Keys (self-labeled) are located below

the display area. The LCD label above the key changes, based on the active feature.

Note: A triangle appears before a key label indicates that the key is active.

i2002 Internet Telephone display

This section summarizes the display features of the i2002 Internet Telephone. The Idle display is shown in the figure below.

The i2002 telephone has two display areas:

• The upper display area provides line and feature key status and

contains single line information for items such as party and set information.

• The lower display area provides feature key labels.

Programmable Line DN/

Feature Keys (self-labeled)

Date/time display

Call party info

Feature Status info

Options info

Directories info

Soft Keys

(self-labeled)

Auto Dial Auto Dial Auto Dial 2637

Jan 31 5:54pm

Nortel Networks

Navigation Keys

553-ITG0011

Install your i2002 Internet Telephone

Connect the i2002 telephone components

CAUTION Damage to Equipment

Do not plug the i2002 Internet telephone into an ISDN connection. This results in severe damage to the i2002 telephone. Consult your system administrator to ensure that you plug your set into a 10/100BaseT Ethernet jack.

1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone and the other end to the jack on the handset.

2. Choose one of the following connections:

a. For a telephone not sharing a LAN access with a PC,

connect one end of the CAT-5 line cable to the LAN ethernet port located on the back of the telephone (identified with a LAN icon). The other end of the CAT-5 line cable plugs into the IP network.

b. For a telephone sharing a LAN access with a PC,

connect one end of the CAT-5 line cable to the LAN ethernet port located on the back of the telephone (identified with a LAN icon) and the other end to the IP network. Insert a second CAT-5 line cable into the PC ethernet port located on the back of the telephone (identified with a PC icon) and the other end into the computer's Ethernet port.

3. Contact your installation technician for the proper power option. This telephone can be powered by an AC adapter or over a LAN.

4. Thread the cord around the strain relief, retaining hook, and channel provided for a secure power connection.

5. Secure the telephone footstand to the telephone base. Use the angle grip on the top back of the telephone to change position.

i2002 Ethernet port connections

Network Ethernet

PC Ethernet

Install your i2002 Internet Telephone

Your i2002 Telephone Option menu

The i2002 Internet Telephone Services menu lists the following menus:

• The Telephone Option menu enables you or your Network

Administrator to configure telephone preferences.

• The Virtual Office Login and Test L o c a l Mode (for Branch Office)

menus are listed when an i2002 Internet Telephone class of service is set for Virtual Office and Branch Office.

The Telephone Option menu offers the following options:

Volume adjustment...

Contrast adjustment

Language...

Date/Time format...

OnHook Default path

Note: The ellipses (...) appears after an option item to indicate a sublist.

To use the Telephone Option menu:

1. Press the Services key.

2. Using the Navigation keys to move up

Telephone Option

Select

3. Press the Select key.

Display diagnostics

Local Dialpad Tone

Ring type...

Change Feature key label

Set Information

and down through the Services Menu, highlight Telephone O p t i o n.

Language...

4. Use the Navigation keys to scroll through the list of customizable options.

5. Highlight a feature to adjust (for example, Language).

Your i2002 Telephone Option menu

Select

Quit

6. Press the Select key. The display

provides information required to adjust your selection.

7. Choose one of the following:

a. Press the Select key to save changes

and return to the Telepho ne O p t ion menu.

b. Press the Quit key to keep existing

settings.

Adjust volume

After selecting Volume adjustment... from the Telephone Option menu, choose Ringer, Handset, or Handsfree for volume adjustment.

To adjust Ringer volume:

Ringer

Lower

Higher

1. Select Ringer from the Vo lu me menu.

2. Press Lower to decrease volume,

Higher to increase volume.

3. Choose one of the following:

a. Press the Select key to save the

volume level and return to the

Telephone Option menu.

b. Press the Quit key to keep existing

settings.

Your i2002 Telephone Option menu

To adjust Handset listen volume:

Handset listen

Lower

Higher

To adjust the Handsfree listen volume:

Handsfree listen

Lower

Higher

1. Select Handset listen from the

Volume menu.

2. Press Lower to decrease volume,

Higher to increase volume.

3. Choose one of the following:

a. Press the Select key to save the

volume level and return to the

Telephone Option menu.

b. Press the Quit key to keep existing

settings.

1. Select Handsfree listen from the

Volume menu.

2. Press Lower to decrease volume,

Higher to increase volume.

3. Choose one of the following:

a. Press the Select key to save the

volume level and return to the

Telephone Option menu.

To adjust the Headset listen volume:

Headset listen

Lower

Higher

b. Press the Quit key to keep existing

settings.

1. Select Headset listen from the Volume menu.

2. Press Lower to decrease volume,

Higher to increase volume.

3. Choose one of the following:

a. Press the Select key to save the

volume level and return to the

Telephone Option menu.

To adjust the Buzzer volume:

Your i2002 Telephone Option menu

b. Press the Quit key to keep existing

settings.

Buzzer

Lower

Higher

1. Select Buzzer from the Vo lu me menu.

2. Press Lower to decrease volume,

Higher to increase volume.

3. Choose one of the following:

a. Press the Select key to save the

volume level and return to the

Telephone Option menu.

b. Press the Quit key to keep existing

settings.

Adjust Screen contrast

The Screen contrast option adjusts the telephone’s display contrast. After selecting

Contrast Adjustment from the Telephone Option menu:

Lower

Higher

1. From the Contrast screen, press Lower

to decrease display contrast level,

Higher to increase display contrast

level.

2. Choose one of the following:

a. Press the Select key to save the

contrast level and return to the

Telephone Option menu.

b. Press the Quit key to keep existing

settings.

Your i2002 Telephone Option menu

Select a language

The display is available in multiple languages. After selecting Language... from the

Telephone Option menu:

1. Using the Navigation keys, highlight the desired language (for example, German [Deutsche]).

Deutsche

Select

2. Choose one of the following:

a. Press the Select key to save the

language and return to the

Telephone Option menu.

b. Press the Quit key to keep existing

settings.

Select Date/Time format

There are several Date/Time formats. Formats are based on the 12-hour and the 24-hour clock. After selecting Date/Time format... from the Telephone Option menu:

1. Using the Navigation keys, highlight the desired format. Sample formats appear on the upper right side of the display area.

2. Choose one of the following:

Select

a. Press the Select key to save the

format and return to the

Telephone Option menu.

b. Press the Quit key to keep existing

settings.

Your i2002 Telephone Option menu

Display diagnostics

The Display diagnostics option tests the telephone’s display screen and indicator lights. After selecting Display Diagnostics from the Telephone Option menu:

1. Using the Navigation keys, scroll

through the list to view display capabilities.

2. Press the Quit key to return to the

Telephone Option menu.

Local Dialpad Tone

The Local Dialpad Tone option enables a pressed telephone dial key to produce Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound. After selecting Local Dialpad Tone from the Telephone Option menu:

1. Using the Navigation keys, highlight

one of the following dial pad ring tones:

a. None to disable all tones.

b. Short Click to enable a single tone

for all keys.

Select

c. DTMF to turn on a separate DTMF

tone for each key.

2. Choose one of the following:

a. Press the Select key to save the tone

selection and return to the

Telephone Option menu.

b. Press the Quit key to keep existing

settings.

Your i2002 Telephone Option menu

handsf

Choose Ring type

The Ring type option sets the telephone’s ring tone. After selecting Ring Type... from the Telephone Option menu:

1. Using the Navigation keys, highlight one of the ring types.

Ring type 3

Play

Select

2. Press the Play key to sample the ring tone.

3. Choose one of the following:

a. Press the Select key to save the ring

type and return to the Te le ph one

Option menu.

b. Press the Quit key to keep existing

settings.

Enable OnHook Default Path

When the set is on-hook, the OnHook Default Path option enables a Headset or a Handsfree connection. After selecting the OnHook Default Path from the

Telephone Option menu:

ree enable

headset enable

1. From the OnHook Default Path screen, choose one of the following:

a. Press the handsfree enable option.

b. Press the headset enable option.

2. Choose one of the following:

Select

a. Press the Select key to save the

default path and return to the

Telephone Option menu.

b. Press the Quit key to keep existing

settings.

Your i2002 Telephone Option menu

Change Feature Key Label

The Change Feature Key Label option renames the label displayed next to each feature key or restores the default labels to the keys. After selecting Change Feature

Key Label from the Telephone Option menu, choose one of the following:

To Change the labels:

Select a Feature key

uit

Edit the Feature key label <The new label displays here>

Select Delete Clear More.. Select Case Clear More.. Select Symbol/Text Clear More..

To restore the default labels: Choose one of the following:

estore all key labels

1. From the Change Feature Key Label

screen, press Select key.

2. Press the Feature key that is being

changed.

3. Enter the new information for the

feature key label. To enter special characters, press the up navigation key.

Note:

If you enter a prime DN key, an

error message displays.

4. Press the Select key to save the changes

and return to the Telephone Option menu.

1. To restore all default labels:

a. From the Change Feature Key

Label screen, press the Restore all key labels key.

b. Press Ye s to change all feature keys

to default values.

Note: When Yes is selected and values are changed to the default values, you can not undo the change. Feature key labels are erased in the memory. The label settings must be re-entered.

2. To restore one selected label:

estore one key label

a. Press Restore one key label.

b. Press Select.

c. Press a feature label key.

Your i2002 Telephone Option menu

d. Select Ye s to change the selected

feature label key to the default value.

Set Information

The Set Information option displays the following set-specific information:

• IP address

• Hardware ID of the Internet Telephone

• Current firmware version

• TN programmed on set

• Node ID and IP address

• The Voice Gateway Media Card on which the Internet Telephone is

registered

After selecting Set Information from the Telephone Option menu:

1. Using the Navigation keys, scroll through the list to view the Set information.

2. Press the Quit key to return to

Telephone Option.

Call features

System administration is required for Call features. Contact your system

administrator to configure these features and codes on your telephone.

The Call features and Flexible Feature Codes (FFC) described in the following sections must be assigned to your telephone and supported by system software.

To access a feature, press a Feature key or enter a Flexible Feature Code.

Note: Whenever “Lift the handset” appears in this guide, you can also press the

Headset or Handsfree button.

Make a call

This section describes features associated with making a call. There are several ways to make a call from an i2002 telephone.

To make a call:

1. Do one of the following:

2498

Make a call while on-hook

2498

a. Press the Line (DN) key.

b. Lift the Handset.

c. Press the Handsfree key.

d. If a Headset is connected, press the

Headset key.

2. Dial the number.

1. Leave the Handset in the cradle.

2. Press a Line (DN) key.

3. Dial the number when dial tone sounds.

Make a call while off-hook

4. When the called party answers, lift the

Handset.

1. Lift the Handset.

2. Dial the number.

Make a call

Use Handsfree calling

Use Handsfree calling to operate a built-in microphone and speaker instead of the handset. While on an active call, you can switch between Handset and Handsfree mode.

To answer a call in Handsfree mode:

Press the Handsfree key.

To discontinue a Handsfree call:

Press the Goodbye key.

To mute a Handsfree call:

1. Press the Mute key. The LED indicator

flashes.

To switch from Handsfree to Handset mode:

To switch from Handset mode to Handsfree mode:

2. Press the Mute key again to return to a

two-way handsfree conversation.

1. Lift the Handset.

2. Replace the Handset to end the call.

1. Press the Handsfree key.

2. Replace the Handset.

3. Press the Goodbye key to end the call.

Make a call

To use a Headset:

To switch from Handsfree to Headset:

Use the Corporate Directory

1. Connect the Headset to the headset jack or the handset jack depending on the headset type and telephone.

2. Press the Headset key.

Note: Amplified and unamplified headsets are compatible with the i2002 Internet Telephone.

3. Adjust your Headset volume by using

Volume adjustment... in the Telephone Option menu.

1. Connect the Headset and put the headset on.

2. Press the Headset key.

Use the Directory feature to view, select, and dial Corporate Directory numbers.

1. Press the Directory key to access the Directory.

Corporate Directory

Select

2. Using the Navigation key, highlight Corporate Directory.

3. Press the Select key.

+ 58 hidden pages