Nortel Networks CALLPILOT P0605618, CALLPILOT 555-7101-217 User Manual
555-7101-217
555-7101-217
CallPilot
Installation and Configuration
Part 2: 1001rp Server Hardware Installation
Product release 2.02 Standard 1.0 May 2003
P0605618
CallPilot
Installation and Configuration
Part 2: 1001rp Server Hardware Installation
Publication number: 555-7101-217
Product release: 2.02
Document release: Standard 1.0
Date: May 2003
Copyright © 2003 Nortel Networks, All Rights Reserved
Printed in Canada
Information is subject to change without notice. Nortel Networks reserves the right to make
changes in design or components as progress in engineering and manufacturing may
warrant.
The process of transmitting data and call messaging between the CallPilot server and the
Meridian 1 switch or Succession CSE 1000 system is proprietary to Nortel Networks. Any
other use of the data and the transmission process is a violation of the user license unless
specifically authorized in writing by Nortel Networks prior to such use. Violations of the
license by alternative usage of any portion of this process or the related hardware
constitutes grounds for an immediate termination of the license and Nortel Networks
reserves the right to seek all allowable remedies for such breach.
This page and the f ollowing p age are co nsider ed the titl e page, an d contain Nortel Ne tworks
and third-party trademarks.
*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR,
CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman,
IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100,
Succession, Supernod e, Symposium , Telesis, and Unity are trademarks o f Nortel Net works.
3COM is a trademark of 3Com Corporation.
ACCENT is a trademark of Accent Software International Ltd.
AMDEK is a trademark of Amdek Corporation.
AT&T is a trademark of American Telephone and Telegraph Corporation.
ATLAS is a trademark of Quantum Corporation.
ATRIA is a trademark of Pure Atria Corporation.
BLACKBERRY is a trademark of Research in Motion Limited.
CASEWARE is a trademark of Caseware International, Inc.
CONTINUUS is a trademark of Continuus Software Corporation.
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
DEFINITY is a trademark of Avaya Inc.
DIALOGIC is a trademark of Dialogic Corporation.
EUDORA is a trademark of Qualcomm.
EXCHANGE.NET , INTERNET EXPLORER, LINKEXCHANGE, MICROSOF T, MICROSOFT
EXCHANGE SERVER, MS-DOS, OUTLOOK, POWERPOINT, WINDOWS, WINDOWS
MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation.
GROUPWISE and NOVELL are trademarks of Novell Inc.
HITACHI is a trademark of Hitachi Limited.
INTEL is a trademark of Intel Corporation.
LOGITECH is a trademark of Logitech, Inc.
NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.
PCANYWHERE is a trademark of Symantec Corporation.
PROMARK and RHOBOT are trademarks of DMI Promark, Inc.
RADISYS is a trademark of Radisys Corporation.
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
SYBASE is a trademark of Sybase, Inc.
UNIX is a trademark of X/Open Company Limited.
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US
Robotics.
VOICEBRIDGE is a trademark of Voice Technologies Group Inc.
Publication history
May 2003
October 2002
Release 2.02, Standard 1.0 of CallPilot Installation
and Configuration, Part 2: 1001rp Server
Hardware Installation is issued for general release.
Information on single-point grounding has been
added to Chapter 4, “Installing the server and
connecting the peripheral devices”.
Standard 1.0 of CallPilot Installation and
Configuration, Part 2: 1001rp Server Hardware
Installation is issued for general release.
Part 2: 1001rp Server Hardware Installation v
Publication history Standard 1.0
vi CallPilot
Contents
1 1001rp server description 9
Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Slot assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
IRQ mapping table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Network connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Supported peripheral devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2 Preparing for installation 25
Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Unpacking the 1001rp server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Removing the front bezel and server cover . . . . . . . . . . . . . . . . . . . . . . . . 31
Inspecting the server interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
3 Power supply installation 37
Safety precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Section A: Installing the power supply modules (AC or DC) 39
Installing the second power supply module (AC or DC) . . . . . . . . . . . . . . 40
Section B: Setting up DC power source for a 1001rp DC
server 43
DC wire gauge tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
DC rack cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
About the Power Distribution Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Bringing power and ground into the PDU . . . . . . . . . . . . . . . . . . . . . . . . . 50
Part 2: 1001rp Server Hardware Installation vii
Contents Standard 1.0
4 Installing the server and connecting the peripheral
devices 53
Installing the server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Preparing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Connecting peripherals to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Connecting the server to the ELAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Connecting the server to the CLAN (optional). . . . . . . . . . . . . . . . . . . . . . 64
Installing the Nortel Networks software feature key adapter. . . . . . . . . . . 66
Connecting the server to power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Index 75
viii CallPilot
Chapter 1
1001rp server description
In this chapter
Server features 10
Slot assignments 14
IRQ mapping table 17
Network connectivity 19
Supported peripheral devices 24
Part 2: 1001rp Server Hardware Installation 9
1001rp server description Standard 1.0
Server features
Introduction
This section provides a general overview of the 1001rp server.
Server dimensions and weight
Height 32 cm (12.5 in.)
Width 48.3 cm (19 in.)
Depth (distance from front to back)
without front bezel
with front b ezel
Weight of fully loaded system 45.5 kg (100 lbs)
49.5 cm (19.5 in.)
53.3 cm (21 in.)
10 CallPilot
May 2003 1001rp server description
Front panel features (front view without the front bezel)
The front view of the 1001rp se rver chassis shows redundant dua l fans to the
left and the right of the status panel. The left drive bay holds six SCSI hard
drives with hot-plug gabl e car rier s. The me dia dr ive ba y, located to the right ,
houses the CD-ROM, tape drive, and floppy disk drive.
Hot-swap fan modules
Status panel
5-pin
Hot-swap
hard disk
drives
keyboard
connector
(Not used)
Reset
button
CD-ROM
drive
Tape
drive
Floppy
disk drive
G100697
Alarm board
The alarm board is located under the baseboard. It connects to the status
display panel on the front.
Part 2: 1001rp Server Hardware Installation 11
1001rp server description Standard 1.0
Rear panel diagram
Note: The following diagram shows the slot locations in the rear panel:
Slot 20
Video
card
CLAN
card
COM2COM1
ELAN
card
SBC
card
(slot 8)
PS/2
Keyboard
PS/2
Mouse
Parallel
port (LPT1)
Slot 1
Power
switch
Power
input
G101720
The above diagram shows the power switch and power input for an AC
server. The rest of the diagram is the same for AC or DC servers.
12 CallPilot
May 2003 1001rp server description
Overhead view of empty server showing PCI and ISA
connectors
The following diagram shows the location of the PCI, SBC, and ISA
connectors inside th e se rver. The view i n the dia gram is from the rear of the
server. For slot assignments, see “Slot assignments” on page 14. You must
be able to identify slot locations fo r later steps in the CallPilot installa tion.
PCI
connectors
SBC
connector
ISA
connectors
G101740
Part 2: 1001rp Server Hardware Installation 13
1001rp server description Standard 1.0
Slot assignments
Introduction
The slot assignment tables show the following:
the physical location of boards inside the server, relative to other boards
the order in which boards are installed (for example, board #1, 2, 3, and
so on)
how the boards are represented in some CallPilot Manager applications
(such as the Maintenance Administration page)
the maximum capacity for each switch connectivity
Note: Your server may vary depending on what was ordered from Nortel
Networks. Therefore, your server may not have all of the slots populated.
Slot definition and slot numbering
In these tables, the term “slot” refers to the available slot openings in the
chassis, not the PCI or ISA connectors inside the server.
Look at the serve r fr om the r ear (see “Rear pane l diagra m” on page 12). Th e
slots are numbered from right to left, 1 to 20. Now, look at the server from
the front. The slots are numbered from left to right.
1001rp slot assignments
CallPilot-
Slot
number
Slot 1 BRD01 Not used Not used
Slot 2 BRD02 Not used Not used
14 CallPilot
assigned board
a
label
Meridian 1 Succession CSE 1000
May 2003 1001rp server description
CallPilot-
Slot
number
assigned board
a
label
Meridian 1 Succession CSE 1000
Slot 3 BRD03 Not used Not used
Slot 4 BRD04 Not used Not used
Slot 5 BRD05 Not used Not used
Slot 6 BRD06 Not used Not used
Slot 7 BRD07 Not used Not used
Slot 8 BRD08 Single Board Computer Single Board Computer
Slot 9 BRD09 Reserved for COM1 and
COM2 I/O bracket
Reserved for COM1 and
COM2 I/O bracket
Slot 10 BRD10 ELAN Network card ELAN Network card
Slot 11 BRD11 CLAN Network card CLAN Network card
b
Slot 12
Slot 13 BRD13 MPB16-4 board #2
BRD12 MPB16-4 board #1 MPB16-4 board #1
MPB16-4 board #2
(optional)
(optional)
Slot 14 BRD14 Not used Not used
Slot 15 BRD15 Not used Not used
Slot 16 BRD16 Not used Not used
Slot 17 BRD17 Not used Not used
Slot 18 BRD18 Not used Not used
Slot 19 BRD19 VGA card (monitor
connection)
VGA card (monitor
connection)
Part 2: 1001rp Server Hardware Installation 15
1001rp server description Standard 1.0
CallPilot-
Slot
number
assigned board
a
label
Meridian 1 Succession CSE 1000
Slot 20 BRD20 PCI RAID controller PCI RAID controller
a. On some CallPilot Manager applications, the CallPilot-assigned board label
appears. This label corresponds to the slot number. For example, BRD12 refers to
the board in slot 12.
b. For Meridian 1 and Succession CSE 1000, the first MPB16-4 board must be
installed in slot 12.
16 CallPilot
May 2003 1001rp server description
IRQ mapping table
Introduction
The following table displays the assignments for each Interrupt Request
Line (IRQ) with the associated slot or device. You do not need this
information for installation, but you may need it for troubleshooting.
Note: IRQs 9, 10, 11, and 15 are assigned to system PCI slots rather than to
specific d evices.
IRQ Slot or device
0Timer
1 Keyboard
2System / Unused
3 Serial port 2 (COM2)
4 Serial port 1 (COM1)
5Available
6 Floppy controller
7 Parallel port (LPT1)
8Real Time Clock
9 Assigned to slots 9, 15, and 20
10 Assigned to slots 10, 13, and 19
11 Assigned to slots 11, 14, and 17
12 PS/2 mouse
Part 2: 1001rp Server Hardware Installation 17
1001rp server description Standard 1.0
IRQ Slot or device
13 Math coprocessor
14 Primary EIDE controller
15 Assigned to slots 12, 16, and 18
18 CallPilot
May 2003 1001rp server description
Network connectivity
Introduction
This section describes how the 1001rp server can be integrated into your
network. The integration depends on the type of switch you are using.
ATTENTION
Note: The diagrams show a tower server. However, the same configuration
applies to the 1001rp server.
To secure the CallPilot server from unauthorized access,
ensure that the CallPilo t network is inside your
organization’s firewall.
Part 2: 1001rp Server Hardware Installation 19
1001rp server description Standard 1.0
Sample network setup: Meridian 1
The following diagram shows a CallPilot server sample network setup with
a Meridian 1 switch. The Meridian 1 switch can be one of the following:
Option 11C or Option 11C Mini
Option 51C
Option 61C
Options 81 and 81C
Meridian 1 switch
Desktop
client PC
MGate
card
Desktop
client PC
Customer LAN (optional)
Modem
MPB16-4
board
Embedded LAN
Laptop
Web-enabled
administrative
PC
CallPilot server
Router or
Ethernet
switch
(optional)
Web-enabled
administrative
PC
G101626
20 CallPilot
May 2003 1001rp server description
Sample network setup: Succession CSE 1000
The following diagram shows a CallPilot server network setup with a
Succession CSE 1000 system:
Telephony LAN/Customer LAN (10/100BaseT or 100BaseT)
Internet
Telephony
Gateway
Line Card
Succession
CSE 1000
Call Server
i2004
Internet
phonesets
Succession
CSE 1000 Media
Gateway Expansion
CE-MUX
Internet
Telephony
Gateway
Line Card
Succession
CSE 1000
Media
Gateway
Embedded LAN (10BaseT)
DS-30x
Web-enabled
CallPilot
administrative
PC
MGate
card
Modem
Desktop
client
PC
Router or
Ethernet
switch
(optional)
CallPilot
server
MPB16-4
board
Optivity
Telephony
Manager
PC
Laptop
Web-enabled
CallPilot
administrative
PC
G101636
Part 2: 1001rp Server Hardware Installation 21
1001rp server description Standard 1.0
In this illustration, the telephony LAN (TLAN) provides IP connectivity
between the Succession CSE 1000 system and the i2004 Internet phonese ts.
The connection between the Call Server and Media Gateway can be pointto-point, or it can be through the LAN, if the system is installed in a
distributed data network.
For information about the Succession CSE 1000 system and i2004 Internet
phoneset bandwidth and network requirements, refer to the Succession
Communication Server for Enterpri se 1000 Planning and Installati on Guide
(NTP 553-3023-210).
Switch connectivity
For more details about how the 1001rp server and switch connection is
establish ed, refer to P art 3 of the CallPilot Installation and Configuration
binder.
CallPilot ELAN and CLAN network setup
The 1001rp server pro vides 10- o r 100Bas e-T Ethern et connect ivity t hrough
network interface cards (NIC) installed in the server. See “Slot assignments”
on page 14 for details on the l ocation of ne twork cards . The funct ion of each
network card is described below:
One network card provides connectivity to the ELAN.
For information about the ELAN’s purpose and requirements, see
“About the ELAN” in Part 1 of the CallPilot In stallation and
Configuration binder.
A second network card is optional.
This optional NIC is required only for Meridian 1 or Succession
CSE 1000 systems that require a CLAN connection (in addition to the
ELAN connection). The CLAN provides data connectivity between
desktop and web messaging clients, web-enabled administrative PCs,
and the CallPilot server.
22 CallPilot
May 2003 1001rp server description
Network requirements
Appropriate networking equipment must be available for both the CLAN
and ELAN.
The CLAN and ELAN must be properly configured for correct CallPilot
operation. To ensure correct configuration, Nortel Networks recommends
that you consult a network specialist.
ATTENTION
For important con side ratio ns abou t usin g the EL AN in
your network, see “About the ELAN” in Part 1 of the
CallPilot Installation and Configuration binder.
Remote access connectivity
The RS-232 COM 1 connector on the rear of the 100 1rp ser ve r pr ovides the
connection to an external modem. The modem allows administrators and
technical support personnel to administer the 1001rp server from a remote
location.
pcAnywhere is used to establish the remote access connection to the server.
Part 2: 1001rp Server Hardware Installation 23
1001rp server description Standard 1.0
Supported peripheral devices
Introduction
This section identifies external devices that are supported by the 1001rp
server. The following table describes the supported peripheral devices:
Device Description
Modem A 56 Kbps external modem (NTRH9078) provides
remote access to the 1001rp server. The modem connects
to the RS-232 COM1 connector on the rear of the ser ver.
Since the modem is an externa l device, it requires i ts own
AC power source.The 33.6 Kbps modem (NTRH9016) is
also supported, but has been replaced by the 56 Kbps
modem for new systems.
Ethernet hub A 10BaseT Ethernet hub provides the ELAN connection
between the 1001rp server and the Meridian 1 switch or
Succession CSE 1000 system. The customer can supply
a hub from third-party vendors or purchase the 3Com
10BaseT Ethernet hub (NTRH9017) from Nortel
Networks.
Since the hub is an external device, it requires an AC
power source.
Monitor, keyboard,
and mouse
14" monitor: NTRH901 1
Since the monitor is an external device, it requires its
own AC power source.
Keyboard: NTRH9013
Mouse: NTRH9014
24 CallPilot
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