Nortel Networks CALLPILOT 555-7101-226 User Manual

555-7101-226

555-7101-226

CallPilot

Installation and Configuration
Part 2: 703t Server Hardware Installation

Product release 2.02 Standard 1.01 November 2005

P0603578

CallPilot

Installation and Configuration
Part 2: 703t Server Hardware Installation

Publication number: 555-7101-226
Product release: 2.02
Document release: Standard 1.01
Date: November 2005

Copyright © 2003 Nortel Networks. All Rights Reserved.

Printed in Canada

Information is subject to change without notice. Nortel Networks reserves the right to make
changes in design or components as progress in engineering and manufacturing may
warrant.

The process of transmitting data and call messaging between the CallPilot server and the
switch or system is proprietary to Nortel Networks. Any other use of the data and the
transmission process is a violation of the user license unless specifically authorized in
writing by Nortel Networks prior to such use. Violations of the license by alternative usage of
any portion of this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek all allowable
remedies for such breach.

This page and the following page are considered the title page, and contain Nortel Networks
and third-party trademarks.

*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR,
CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman,
IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100,
Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.

3COM is a trademark of 3Com Corporation.

ACCENT is a trademark of Accent Software International Ltd.

ADOBE is a trademark of Adobe Systems Incorporated.

AMDEK is a trademark of Amdek Corporation.

AT&T is a trademark of American Telephone and Telegraph Corporation.

ATLAS is a trademark of Quantum Corporation.

ACCENT is a trademark of Accent Software International Ltd.

ATRIA is a trademark of Pure Atria Corporation.

BLACKBERRY is a trademark of Research in Motion Limited.

CASEWARE is a trademark of Caseware International, Inc.

CONTINUUS is a trademark of Continuus Software Corporation.

CRYSTAL REPORTS is a trademark of Seagate Software Inc.

DEFINITY is a trademark of Avaya Inc.

DIALOGIC, INTEL and VOICEBRIDGE are trademarks or registered trademarks of Intel
Corporation or its subsidiaries in the United States and other countries.

DIVX is a trademark of DivXNetworks, Inc.

EUDORA is a trademark of Qualcomm.

eTrust and InoculateIT are trademarks of Computer Associates Think Inc.

DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE,
MICROSOFT, MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK,
POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA, and WINDOWS NT are
trademarks of Microsoft Corporation.

GROUPWISE and NOVELL are trademarks of Novell Inc.

HITACHI is a trademark of Hitachi Limited.

LOGITECH is a trademark of Logitech, Inc.

LUCENT is a trademark of Lucent Technologies, Inc.

MATRA is a trademark of Matra Hachette.

MCAFFEE and NETSHIELD are trademarks of McAfee Associates, Inc.

MYLEX is a trademark of Mylex Corporation.

NET2PHONE is a trademark of Net2Phone, Inc.

NETOPIA is a trademark of Netopia, Inc.

NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.

NOTES is a trademark of Lotus Development Corporation.

NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.

POWERQUEST is a trademark of PowerQuest Corporation.

PROMARK and RHOBOT are trademarks of DMI Promark, Inc.

RADISYS is a trademark of Radisys Corporation.

ROLM is a trademark of Siemens ROLM Communications Inc.

SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.

SONY is a trademark of Sony Corporation.

SYBASE is a trademark of Sybase, Inc.

TEAC is a trademark of TEAC Corporation

UNIX is a trademark of X/Open Company Limited.

US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US
Robotics.

WINAMP is a trademark of Nullsoft, Inc.

WINRUNNER is a trademark of Mercury Interactive Corporation.

WINZIP is a trademark of Nico Mark Computing, Inc.

XEON is a trademark of Intel, Inc.

Part 2: 703t Server Hardware Installation 5

Publication history Standard 1.01

6 CallPilot

November 2005 Publication history

Publication history

November 2005

October 2003

Standard 1.01 of the CallPilot Installation and
Configuration, Part 2: 703t Server Hardware
Installation is issued for general release.

Standard 1.0 of the CallPilot Installation and
Configuration, Part 2: 703t Server Hardware
Installation is issued for general release.

Part 2: 703t Server Hardware Installation 7

Publication history Standard 1.01

8 CallPilot

Contents

1 703t server description 11

Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Slot assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

IRQ mapping table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Network connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Supported peripheral devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

2 Preinstallation requirements 31

Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Unpacking the 703t server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Removing the side cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Inspecting the server interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Replacing the side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Installing the chassis feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

3 Installing the server and connecting the peripheral

devices 47

Installing the server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Preparing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Connecting peripherals to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Connecting the server to the ELAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Connecting the server to the CLAN (optional). . . . . . . . . . . . . . . . . . . . . . 59

Installing the Nortel Networks software feature key adapter . . . . . . . . . . . 60

Connecting the server to power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Index 67

Part 2: 703t Server Hardware Installation 9

Contents Standard 1.01

10 CallPilot

Chapter 1

703t server description

In this chapter

Server features 12

Slot assignments 19

IRQ mapping table 21

Network connectivity 23

Supported peripheral devices 28

Part 2: 703t Server Hardware Installation 11

703t server description Standard 1.01

Server features

Introduction

This section provides a general overview of the 703t server.

Server dimensions

Height chassis only: 42 cm (16.75 in.)

with chassis feet: 44 cm (17.5 in.)

Width chassis only: 21.5 cm (8.6 in.)

with chassis feet: 32 cm (12.7 in.)

Depth (distance from front to
back)

Clearance

Weight of fully loaded system
with

 two SCSI hard drives

 six populated boards

 CD-ROM drive

 floppy drive

 tape drive

65 cm (26 in.)

 front: 25 cm (10 in.)

 rear: 12.5 cm (5 in.)

 side: 7.5 cm (3 in.)

Note: Additional side clearance
is required for service.

 top: 7.5 cm (3 in.)

approximately 22 kg (46 lb)

12 CallPilot

November 2005 703t server description

Front panel features

The following diagram shows the 703t server’s front panel features:

Reset button
Network LEDs

Sleep mode
button (not used)

Power button
Status LEDs

USB connector
(not used)

Floppy disk
eject button

Floppy disk drive

Chassis intrusion
detection switch
(not used)

CD-ROM
drive

CD
drawer
eject
button

Tape
drive

Air flow
slots

Hard
drive
bays

Air flow
slot

G101759

Part 2: 703t Server Hardware Installation 13

703t server description Standard 1.01

The table below describes the parts that are identified in the preceding
diagram:

Part Function

Reset button Triggers a hardware (cold) reset. Do not use

this button to perform a server restart. Restart
the server as described in “Restarting the
server” in CallPilot Installation and

Configuration Part 1: Installation and
Maintenance Overview (555-7101-210).

Network
controller LEDs
(green)

Left: 10/100Base-T controller LED
(NIC1 10/100 MB: ELAN
for Meridian 1/Succession 1000 connection)

Right: 10/100/1000Base-T controller LED
(NIC2 1 GB: CLAN
for Customer LAN connection)

Sleep mode button Not used

Power button Turns the server’s power on or off.

Status LEDs Indicate when the server is powered up and the

disk drives are active.

 Left: hard drive activity LED (not used)

 Center: power/sleep LED (green)

 Right: status LED (bi-color) indicates

whether the server is functioning properly,
or whether a hardware event has occurred.

USB connector For future use

Floppy disk eject

Ejects the floppy disk.

button

Floppy drive Drive for 3-1/2 inch diskettes.

14 CallPilot

November 2005 703t server description

Part Function

IDE CD-ROM drive
(5.25 in.)

CD drive eject
button

Enables you to use the CallPilot software and
documentation CD-ROMs.

Opens the CD-ROM drawer. Push the button
again to close the drawer.

Backup tape drive Allows backup of hard drive data.

Hard drive 1 10,000 rpm hard drive

Hard drive 2 10,000 rpm hard drive

Drive bay Vacant

Drive bay Vacant

Drive bay Vacant

Air flow slot Must remain empty for proper system cooling.

Part 2: 703t Server Hardware Installation 15

703t server description Standard 1.01

Rear panel diagram

The following diagram shows the 703t server’s rear panel features:

Power connector

PS/2 mouse connector

USB connectors
(not used)

PS/2 keyboard connector

Serial port (COM1)
Parallel port

Monitor connector

10/100/1000Base-T
CLAN Ethernet connector
(NIC2 1 GB)

10/100Base-T
ELAN Ethernet connector
(NIC1 10/100 MB)

PCI slots

Serial port (COM2)
(not installed)

6
5
4

3
2

1

G101760

Note: For more information, see “Slot assignments” on page 19.

16 CallPilot

November 2005 703t server description

The table below describes the parts that are identified in the preceding
diagram:

Part Color

AC power supply connector

Not applicable

(450 W non hot-swap power supply)

USB connectors Not applicable

PS/2 keyboard connector Purple

PS/2 mouse connector Green

COM1 serial port connector (9-pin) Teal

Parallel port connector (25-pin) Pink

Monitor connector (15-pin) Blue

10/100/1000Base-T CLAN network connector for

Not applicable

Customer LAN connection (NIC2 1 GB)

Note: For more information, see
“LAN connectivity” on page 26.

10/100Base-T ELAN network connector for

Not applicable

Meridian 1/Succession 1000 connection
(NIC1 10/100 MB)

Note: For more information, see
“LAN connectivity” on page 26.

PCI slots (6)

 Four slots are 100 MHz 3.3 V 64-bit PCI slots.

 Two slots are 33 MHz 5 V 32-bit PCI slots.

Not applicable

Note: For more information, see
“Slot assignments” on page 19.

COM2 serial port connector slot (not installed) Teal

Part 2: 703t Server Hardware Installation 17

703t server description Standard 1.01

Environmental specifications

Environmental condition Specification

Operating temperature 10°C to 35°C (50°F to 95°F)

Maximum rate of change must not
exceed 10

°C (50°F) per hour.

Non-operating (storage)
temperature

Non-operating humidity 95%, non-condensing at 30

Altitude 1829 m (6000 ft)

Electrostatic discharge 15 kV or more

Acoustic noise 50 dBA in a typical office ambient

Operating shock No errors with a half sine wave shock

Handling drop Operational after a free fall from

°C to 70°C (-40°F to 158°F)

-40

°C (86°F)

temperature (18
[64.4

°F to 77°F])

of 2G (with 1 millisecond duration)

45 cm to 60 cm (18 in. to 24 in.)
(depending on weight)

°C to 25°C

18 CallPilot

November 2005 703t server description

Slot assignments

Introduction

The slot assignment tables show

 the physical location of boards inside the server, relative to other boards

 the order in which boards are installed (for example, board #1, 2, 3, and

so on)

 how the boards are represented in CallPilot Manager applications (that is,

on the Maintenance Administration page)

 the maximum capacity for each switch connectivity

Note: Your server may vary depending on what was ordered from Nortel
Networks; therefore, your server may not have all of the slots populated.

Part 2: 703t Server Hardware Installation 19

703t server description Standard 1.01

Slot definition and numbering

In the following table, the term “slot” refers to the available slot openings in
the chassis, not the PCI connectors inside the server.

The slots are numbered from the bottom of the server to the top. Slot 1 is the
bottom slot in the chassis when the chassis is standing upright.

CallPilot-assigned

Slot number

board label

a

Slot 7 Not used Not used

Description

PCI slot 6

BRD06 RAID card

(full length)

PCI slot 5

BRD05 Not used

(full length)

PCI slot 4

BRD04 MPB96 board

(full length)

PCI slot 3

BRD03 Not used

(full length)

PCI slot 2

BRD02 Not used

(full length)

PCI slot 1

BRD01 Not used

(full length)

a. In CallPilot Manager applications, the CallPilot-assigned board label may
appear. This label corresponds to the slot number. For example, BRD01 refers to
the board in slot 1.

20 CallPilot

November 2005 703t server description

IRQ mapping table

The following table lists the assignments for each Interrupt Request (IRQ).
You do not need this information for installation, but it may be useful for
troubleshooting.

Interrupt I/O APIC level Slot or device

INTR INT0 Processor interrupt

IRQ0 INT2 Timer (from PIIX4)

IRQ1 INT1 PS/2 keyboard controller

IRQ2 Not

applicable

IRQ3 INT3 Onboard serial port B (COM2)

IRQ4 INT4 Onboard serial port A (COM1)

IRQ5 INT5 Available

IRQ6 INT6 Floppy disk drive controller

IRQ7 INT7 Parallel port 1(LPT1)

IRQ8 INT8 Real Time Clock

IRQ9 INT9 Available

IRQ10 INT10 Available

IRQ11 INT11 Available

IRQ12 INT12 PS/2 mouse

IRQ13 INT13 Internal/reserved

Internal/reserved

Note: IRQ2 is actually shared with IRQ9 as a
cascade interrupt to support IRQs 8–15.

Part 2: 703t Server Hardware Installation 21

703t server description Standard 1.01

Interrupt I/O APIC level Slot or device

IRQ14 INT14 IDE controller

IRQ15 INT15 Available

22 CallPilot

November 2005 703t server description

Network connectivity

Introduction

This section describes how the 703t server can be integrated into your
network. The integration depends on the type of switch you are using.

Refer to:

 “Sample network setup: Meridian 1” on page 24

 “Sample network setup: Succession 1000” on page 25

ATTENTION

To secure the CallPilot server from unauthorized access,
ensure that the CallPilot network is inside your
organization’s firewall.

Part 2: 703t Server Hardware Installation 23

703t server description Standard 1.01

Sample network setup: Meridian 1

The Meridian 1 switch can be one of the following:

 Option 11C or Option 11C Mini using fiber connections

 Option 51C

 Option 61C

 Options 81 and 81C

The following diagram shows a CallPilot 703t server network setup with a
Meridian 1 switch.

Desktop
client PC

Meridian 1 switch

MGate
card

Desktop
client PC

Customer LAN (optional)

Modem

CallPilot server

MPB board

Embedded LAN

Laptop

Web-enabled
administrative
PC

Router or
Ethernet
switch
(optional)

Web-enabled
administrative
PC

G101626

24 CallPilot

November 2005 703t server description

Sample network setup: Succession 1000

The following diagram shows a CallPilot 703t server network setup with a
Succession 1000 system:

Internet
Telephony
Gateway
Line Card

Succession
1000 Call
Server

i2004
Internet
phonesets

Telephony LAN/Customer LAN (10/100/1000Base-T)

Succession 1000
Media Gateway
Expansion

CE-MUX

Internet
Telephony
Gateway
Line Card

DS-30x

Succession
1000 Media
Gateway

Embedded LAN (10/100Base-T)

Web-enabled
CallPilot
administrative
PC

MGate
card

Modem

CallPilot
server

MPB board

Desktop
client
PC

Router or
Ethernet
switch
(optional)

Optivity
Telephony
Manager
PC

Laptop

Web-enabled
CallPilot
administrative
PC

G101636

Part 2: 703t Server Hardware Installation 25

703t server description Standard 1.01

In the previous diagram, the telephony LAN (TLAN) provides IP
connectivity between the Succession 1000 system and the i2004 Internet
phonesets. The connection between the Call Server and Media Gateway can
be point-to-point, or it can be through the LAN, if the system is installed in a
distributed data network.

For information about the Succession 1000 system and i2004 Internet
phoneset bandwidth and network requirements, refer to the Succession 1000
Planning and Installation Guide (NTP 553-3023-210).

Switch connectivity

For more details about how the 703t server and switch connection is
established, refer to the switch and server setup document for your switch:

 CallPilot Installation and Configuration Part 3: Succession 1000 System

and CallPilot Server Configuration (555-7101-510)

 CallPilot Installation and Configuration Part 3: Meridian 1 and

CallPilot Server Configuration (555-7101-222)

LAN connectivity

The 703t server contains two Ethernet controllers on the motherboard that
provide the following:

 10/100Base-T Ethernet network connectivity to the ELAN

For information about the ELAN’s purpose and requirements, see “About
the ELAN” in CallPilot Installation and Configuration Part 1:
Installation and Maintenance Overview (555-7101-210).

 10/100/1000Base-T Ethernet connectivity to the CLAN

The CLAN is an optional connection that provides data connectivity
among desktop and web messaging clients, administrative PCs, and the
CallPilot server.

See “Rear panel diagram” on page 16 to identify the location of network
interface connectors.

26 CallPilot

November 2005 703t server description

Network requirements

Appropriate networking equipment must be available for both the CLAN
and ELAN.

The CLAN and ELAN must be properly configured for correct CallPilot
operation. To ensure correct configuration, Nortel Networks recommends
that you consult a network specialist.

ATTENTION

For important considerations about using the ELAN in
your network, see “About the ELAN” in CallPilot

Installation and Configuration Part 1: Installation and
Maintenance Overview (555-7101-210).

Remote access connectivity

The RS-232 COM1 connector on the rear of the 703t server provides the
connection to an external dial-up modem. The modem allows administrators
and technical support personnel to administer the 703t server from a remote
location.

pcAnywhere is used to establish a remote access connection to the server.

Part 2: 703t Server Hardware Installation 27

703t server description Standard 1.01

Supported peripheral devices

Introduction

This section identifies external devices that are supported by the 703t
server. The following table describes the supported peripheral devices:

Device Description

Modem A 56 Kbps external modem (NTRH9078 in North

America only) provides remote access to the 703t server.
The modem connects to the RS-232 COM1 connector on
the rear of the server.

Since the modem is an external device, it requires its own
AC power source referenced to the same ground as the
703t server and the switch to which it is connected.

Ethernet hub A 10Base-T Ethernet hub provides the ELAN connection

between the 703t server and the Meridian 1 switch or
Succession 1000 system. The customer can supply a hub
from third-party vendors or purchase the 3Com
10Base-T Ethernet hub (NTRH9017) from Nortel
Networks.

Since the hub is an external device, it requires an AC
power source referenced to the same ground as the 703t
server and the switch to which it is connected.

ATTENTION

If a hub is required or used, it must be located at least 6
m (20 ft) away from the 703t server. This ensures
compliance with EMC requirements.

28 CallPilot

November 2005 703t server description

Device Description

Monitor, keyboard,
and mouse

 15-in. monitor: NTRH9011

Since the monitor is an external device, it requires its
own AC power source referenced to the same ground
as the 703t server and the switch to which it is
connected.

 Keyboard: NTRH9013

 Mouse: NTRH9014

Part 2: 703t Server Hardware Installation 29

703t server description Standard 1.01

30 CallPilot

Chapter 2

Preinstallation requirements

In this chapter

Installation overview 32

Unpacking the 703t server 35

Removing the side cover 37

Inspecting the server interior 40

Replacing the side cover 42

Installing the chassis feet 44

Part 2: 703t Server Hardware Installation 31

Preinstallation requirements Standard 1.01

Installation overview

Introduction

This section provides an overview of the steps required to install the 703t
server and peripheral devices. For detailed instructions, see Chapter 3,
“Installing the server and connecting the peripheral devices.”

When you are finished, continue with the switch and server setup as
described in the document for your switch:

 CallPilot Installation and Configuration Part 3: Succession 1000 System

and CallPilot Server Configuration (555-7101-510)

 CallPilot Installation and Configuration Part 3: Meridian 1 and

CallPilot Server Configuration (555-7101-222)

Installation checklist

Step Description Check

1 Ensure that you have reviewed the “Installing CallPilot” section

❒

in CallPilot Installation and Configuration Part 1: Installation
and Maintenance Overview (555-7101-210), and completed

stage 1 of the “Installation checklist.”

2 Unpack the server, and ensure you have all the items you need

❒

(see page 35).

Complete the following checklists that are provided in

CallPilot Installation and Configuration Part 1: Installation
and Maintenance Overview (555-7101-210):

 “CallPilot software media and documentation checklist”

 “CallPilot server hardware checklist”

3 Remove the server cover, and inspect the interior (see pages 37

❒

and 40).

32 CallPilot

November 2005 Preinstallation requirements

Step Description Check

4 Replace the server cover. ❒

5 Place the 703t server in the chosen location (see page 48). ❒

6 Set the DIP switches on the modem (see page 51). ❒

7 Connect the 703t server and devices as follows:

 Connect the monitor, keyboard, and mouse (see page 53). ❒

 Connect the modem (see page 55). ❒

 Connect the 703t server to the ELAN hub (see page 57).

❒

ATTEN TIO N

If a hub is required or used, it must be located at least 6 m
(20 ft) away from the 703t server. This ensures compliance
with EMC requirements.

 Connect the 703t server to the CLAN hub (optional); (see

❒

page 59).

ATTEN TIO N

If a hub is required or used, it must be located at least 6 m
(20 ft) away from the 703t server. This ensures compliance
with EMC requirements.

 Install the software feature key adapter (see page 60). ❒

 Connect the power cords for all devices, and then power

❒

them up (see page 62).

8 Start the 703t server (see page 64). ❒

Part 2: 703t Server Hardware Installation 33

Preinstallation requirements Standard 1.01

Conventions for warnings

You may encounter the following types of warnings in this guide. Do not
ignore them.

DANGER

.

.

.

ATTENTION

Risk of electric shock

Warns you of an immediate electrical hazard, which, if not
avoided, will result in shock, serious injury, or death.

WARNING

Risk of personal injury

Warns you of a situation in which you can be injured if
instructions are not followed exactly as stated.

CAUTION

Risk of data loss or equipment damage

Alerts you to situations where data can be lost or damaged,
equipment can be damaged, actions can result in service
interruption, and productive time can be lost.

Provides information that is essential to the completion
of a task.

34 CallPilot

November 2005 Preinstallation requirements

Unpacking the 703t server

Introduction

Follow this procedure to unpack the server and peripherals.

WARNING

.

Risk of personal injury

The 703t CallPilot server weighs approximately 22 kg (46 lb)
as shipped from manufacturing. If necessary, and to prevent
personal injury, ask someone to help you unpack and position
the server.

To unpack the equipment

ATTENTION

1 Carefully open the cardboard carton containing the server.

2 Remove the server from the carton and set it on the floor.

3 Carefully open the cartons containing the monitor, keyboard, mouse,

modem, and ELAN hub (if supplied), and set the peripherals aside.

As you unpack each item, check it off against the
packing list, as well as against the following checklists
provided in CallPilot Installation and Configuration
Part 1: Installation and Maintenance Overview (555­7101-210):

 “CallPilot software media and documentation

checklist”

 “CallPilot server hardware checklist”

4 Put all manuals, CD-ROMs, operating system disks, any disks for

peripherals, and the Windows NT emergency repair disk in a safe place.

Part 2: 703t Server Hardware Installation 35

Preinstallation requirements Standard 1.01

5 Save all packing materials and cartons in case you must return any

equipment to the carrier.

What’s next?

Remove the server cover so that you can inspect the interior of the server.
See “Removing the side cover” on page 37.

36 CallPilot

November 2005 Preinstallation requirements

Removing the side cover

Introduction

This section describes how to remove the server’s side cover so that you can
work with the interior components. The side cover is on the server’s left side
when the front of the server is facing you.

To remove the side panel

WARNING

.

Be careful when you handle the sharp edges of the side panel
and chassis to prevent personal injury.

Risk of personal injury

CAUTION

Risk of equipment damage

.

 Use an ESD wrist strap to protect static-sensitive

components.

 Place the server on its side to prevent the server from

accidentally falling over. This provides greater stability. If
you attempt to work with the server in its standing position,
it may tip over when you work with the interior
components.

Part 2: 703t Server Hardware Installation 37

Preinstallation requirements Standard 1.01

The following diagram shows how to remove the side panel. See the
instructions for removal below.

1

2

3

G101761

1 Place the server on its side on your working surface.

2 Turn the two thumbscrews on the back of the server counter-clockwise to

loosen them.

Note: The thumbscrews are not removable.

Note: If a removable screw is present, remove it. This screw secures the

cover to the server during shipping.

3 Place your fingertips in the depression on the side cover, and then as

you apply pressure, pull the cover approximately 2.5 cm (1 in.) away from
the front of the server until it stops.

38 CallPilot

November 2005 Preinstallation requirements

4 Use one hand to pull the top edge of the cover away from the server to

disengage the top row of tabs on the cover from the notches in the
chassis.

5 Use both hands to lift the cover upward to disengage the bottom row of

tabs from the notches in the chassis.

6 Set the cover aside.

7 Continue with “Inspecting the server interior” on page 40.

Part 2: 703t Server Hardware Installation 39

Preinstallation requirements Standard 1.01

Inspecting the server interior

Introduction

Before you install the server, you should perform a visual inspection for
loose components, foreign matter, or shipping damage inside the server.

CAUTION

.

Risk of equipment damage

When working with interior components, use an ESD wrist
strap to protect static-sensitive components.

To inspect the server interior

1 Ensure that all the cards are fully seated on the baseboard.

2 Check for any loose wires or foreign objects, such as loose screws,

inside the chassis.

3 Review the slot locations (see “Rear panel diagram” on page 16).

4 Do one of the following:

IF THEN

you observe
any damage

components have
become loose

contact your Nortel Networks technical
support representative.

secure them. Then replace the server
cover and proceed with the hardware
installation.

Refer to the procedures in CallPilot

Installation and Configuration Part 5:
703t Server Maintenance and
Diagnostics (555-7101-227).

40 CallPilot

November 2005 Preinstallation requirements

IF THEN

you are satisfied that the
703t server has arrived at
your site undamaged

replace the server cover.

For instructions, see “Replacing the side
cover” on page 42.

Part 2: 703t Server Hardware Installation 41

Preinstallation requirements Standard 1.01

Replacing the side cover

Introduction

When you are satisfied that the server was not damaged during shipment,
reinstall the side cover.

To replace the side cover

CAUTION

.

Risk of equipment damage

Ensure that there are no tools or loose parts inside the server
chassis before replacing the side cover.

1 Align the right edge of the server’s side cover with the inside ledge at the

front of the server.

2 Ensure that the cover lays flat along the side of the server.

3 Insert the tabs along the top and bottom edges of the server’s cover

inside the slots along the top and bottom of the server.

4 Push the cover towards the front of the server until the tabs firmly

engage in the chassis.

Note: When correctly engaged, the cover clicks into place.

5 Tighten the two thumbscrews on the back of the server.

42 CallPilot

November 2005 Preinstallation requirements

The following diagram shows how to: 1) align the tabs, 2) engage the cover
and 3) tighten the thumbscrews.

Top and
bottom slots
in chassis

3

Top and
bottom tabs
on cover

1

2

G101762

What’s next?

If you want to install the chassis feet on the bottom of the server, continue
with “Installing the chassis feet” on page 44. Otherwise, continue with the
hardware installation. For more information, see “Installation checklist” on
page 32.

Part 2: 703t Server Hardware Installation 43

Preinstallation requirements Standard 1.01

Installing the chassis feet

Introduction

You can install feet on the bottom of the server. The feet stabilize the server
and will help prevent the server from accidentally falling over on its side.

To install the chassis feet

Towards
back of
server

Towards
front of
server

G101782

44 CallPilot

November 2005 Preinstallation requirements

1 Ensure that the server is laying on its side, supported to give the server

bottom four to five inches clearance above the work surface.

2 Attach the feet as shown in the preceding diagram.

Use four screws to attach each foot to the chassis. The holes in the feet
line up with only one set of holes in the chassis, as follows:

 front foot: The middle hole is towards the front of the chassis.

 back foot: The middle hole is towards the back of the chassis.

3 Place the server on its feet.

What’s next?

Continue with the hardware installation. For more information, see
“Installation checklist” on page 32.

Part 2: 703t Server Hardware Installation 45

Preinstallation requirements Standard 1.01

46 CallPilot

Chapter 3

Installing the server and connecting the peripheral devices

In this chapter

Installing the server 48

Preparing the modem 49

Connecting peripherals to the server 53

Connecting the server to the ELAN 57

Connecting the server to the CLAN (optional) 59

Installing the Nortel Networks software feature key adapter 60

Connecting the server to power 62

Part 2: 703t Server Hardware Installation 47

Installing the server and connecting the peripheral devices Standard 1.01

Installing the server

Introduction

Before you install the 703t server, ensure that the chosen location meets the
requirements identified on the “Site inspection checklist” provided in

CallPilot Installation and Configuration Part 1: Installation and
Maintenance Overview (555-7101-210).

To install the server

1 Place the 703t server in its chosen location.

Note: The server must be placed within 20 m (60 feet) of the Meridian 1

switch or Succession 1000 system.

Note: The DS30X cable that connects MPB96 board
20 m (60 feet) long. This allows the server to be placed in a different
room from the Meridian 1 switch or Succession 1000 system.

2 Connect peripheral devices as described in the remainder of this

chapter.

s to MGate cards is

48 CallPilot

November 2005 Installing the server and connecting the peripheral devices

Preparing the modem

Introduction

You require a modem to support remote dial-up access to the CallPilot
server. The modem also enables Nortel Networks technical support to
connect to your CallPilot server for troubleshooting purposes. Nortel
Networks connects to your server only when you request technical
assistance.

Required equipment

To install the modem, you need the following equipment:

 an analog external modem that includes

 an RJ-11 analog phone cord

 a power adapter cord

 US Robotics 56 Kbps modem (NTRH9078) (North America only)

 a 25-pin male to 9-pin female shielded serial cable for your modem

(A0841984)

 an analog line jack

 tweezers, or a screwdriver small enough to use to adjust DIP switches

Modem DIP switches

Set the modem DIP switches before you connect the modem to the CallPilot
server.

Note: This section applies only to the US Robotics 33.6 or 56 Kbps external
Sportster modem. If your modem is different, refer to the documentation for
your modem.

Part 2: 703t Server Hardware Installation 49

Installing the server and connecting the peripheral devices Standard 1.01

The following diagram shows the key components of the external modem,
including the location and required settings of the DIP switches:

RJ-11
connection

Switch positions:

OFF

DIP
switches

1234567 8

ON

12345678

Serial cable
(RS-232)
connection

Power
connection

G101445

50 CallPilot

November 2005 Installing the server and connecting the peripheral devices

To set the modem DIP switches

Use a pair of tweezers or a small screwdriver to set the DIP switches as
described in the “Change to” column of the following table:

Note: ON is down. OFF is up.

DIP
switch

Default
setting

Change
to Function

1 OFF OFF Data Terminal Ready (DTR) override

 OFF: Normal DTR operations. (The

computer must provide a DTR signal for the
modem to accept commands. If DTR is
dropped, the call is terminated.)

 ON: The modem ignores DTR (override).

2 OFF OFF Verbal/numeric result codes

 OFF: Verbal (word) results.

 ON: Numeric results.

3 ON ON Result code display

 OFF: Suppresses result codes.

 ON: Enables result codes.

4 OFF OFF Command mode local echo suppression

 OFF: Displays keyboard commands.

 ON: Suppresses echo.

5 ON ON Auto answer suppression

 OFF: The modem answers on the first ring

or later, as specified in user-defined
nonvolatile memory (NVRAM).

 ON: Disables auto answer.

Part 2: 703t Server Hardware Installation 51

Installing the server and connecting the peripheral devices Standard 1.01

DIP
switch

Default
setting

Change
to Function

6 OFF OFF Carrier Detect (CD) override

 OFF: The modem sends a CD signal when it

connects with another modem; it drops the
CD on disconnect.

 ON: CD is always ON (override).

7 OFF OFF Power-on and ATZ reset software defaults

 OFF: Loads Y or Y1 configuration from

NVRAM.

 ON: Loads &F0-Generic template from

read-only memory (ROM).

8 ON ON AT command set recognition

 OFF: Disables command recognition (dumb

mode).

 ON: Enables recognition (smart mode).

What’s next?

Continue with “Connecting peripherals to the server” on page 53.

52 CallPilot

November 2005 Installing the server and connecting the peripheral devices

Connecting peripherals to the server

Introduction

This section describes how to connect the monitor, keyboard, mouse, and
modem to the server.

Rear panel

The peripheral device connection panel at the back of the server provides a
legend that shows the symbol for each peripheral device and which
connector to use.

CAUTION

.

Risk of system failure

You can install or use only Nortel Networks-approved
peripheral devices on your server. Installation or use of
unapproved peripheral devices can result in system failure.

Part 2: 703t Server Hardware Installation 53

Installing the server and connecting the peripheral devices Standard 1.01

The diagram below shows the connectors for the power cord and the
peripheral devices on the 703t server.

Power connector

PS/2 mouse connector

USB connectors
(not used)

PS/2 keyboard connector

Serial port (COM1)
Parallel port

Monitor connector

10/100/1000Base-T
CLAN Ethernet connector
(NIC2 1 GB)

10/100Base-T
ELAN Ethernet connector
(NIC1 10/100 MB)

PCI slots

Serial port (COM2)
(not installed)

6
5
4

3
2

1

G101760

54 CallPilot

November 2005 Installing the server and connecting the peripheral devices

To connect the mouse, keyboard, and monitor to the server

1 Place the monitor, keyboard, and mouse in the same location as the

server.

2 Plug the keyboard and mouse into the appropriate PS/2 connectors on

the chassis rear panel. See the diagram on page 54.

3 Plug in the monitor connector. Tighten the screws on the connector.

4 Connect the power cord to the monitor, and plug the other end into a wall

receptacle or power bar.

5 Turn on the monitor.

To connect the modem to the server

1 Ensure that the modem’s AC power cord is not plugged in.

2 Connect the large 25-pin male connector to the back of the modem.

Tighten the connector screws.

3 Connect the 9-pin female connector to COM1 port at the rear of the

server. Tighten the connector screws.

4 Connect one end of the telephone cable to the modem RJ-11 jack

labeled LINE.

5 Connect the other end of the telephone cable to the RJ-11 jack in the

wall.

6 Connect the power cord to the modem, and plug the other end into a wall

receptacle or power bar.

7 Turn on the modem.

What’s next?

Continue with “Connecting the server to the ELAN” on page 57.

Part 2: 703t Server Hardware Installation 55

Installing the server and connecting the peripheral devices Standard 1.01

Connect the server to the ELAN and CLAN hubs (if applicable).

IF the server will THEN

be connected to the ELAN continue with page 57.

be connected only to a CLAN continue with page 59.

not be connected to either the
ELAN or CLAN

continue with installing the software
feature key adapter (dongle). See page

60.

56 CallPilot

November 2005 Installing the server and connecting the peripheral devices

Connecting the server to the ELAN

Introduction

Connect the CallPilot server to the Meridian 1 switch or Succession 1000
system using the Embedded LAN (ELAN).

ATTENTION

For important considerations about using the ELAN in
your network, see “About the ELAN” in CallPilot

Installation and Configuration Part 1: Installation and
Maintenance Overview (555-7101-210).

ATTENTION

If a hub is required or used, it must be located at least 6 m
(20 ft) away from the 703t server. This ensures compliance
with EMC requirements.

To connect the server to the ELAN

1 Locate the ELAN Ethernet connector on the back of the server.

Note: The ELAN connector is labeled as NIC1 10/100 MB. For the

connector location, see the diagram on page 54.

2 Connect an RJ-45 network cable from the ELAN hub to the server’s

ELAN connector.

Note: The ELAN hub is optional if you use a cross-over network cable to
make a direct point-to-point connection from the server to the switch.
However, if you choose to establish a direct point-to-point ELAN
connection, no other device can connect to the ELAN.

Part 2: 703t Server Hardware Installation 57

Installing the server and connecting the peripheral devices Standard 1.01

3 At the switch, connect the ELAN network cable to an MAU (Ethernet)

transceiver. Then complete the connection from the transceiver to the
switch.

DANGER

.

What’s next?

IF the server will THEN

be connected to a CLAN continue with page 59.

not be connected to a CLAN continue with installing the software

Risk of fire hazard

The NTRH9069 MAU is not suitable for installation in ducts,
plenums, or other spaces used for environmental air. Do
not install it above a false ceiling or below a raised floor,
unless it can be confirmed that these spaces are not used
to convey environmental air.

feature key adapter (dongle). See page

60.

58 CallPilot

November 2005 Installing the server and connecting the peripheral devices

Connecting the server to the CLAN (optional)

Introduction

This section provides instructions to connect the server to the Customer
LAN (CLAN).

Note: The CLAN connection is optional. However, connection to a CLAN
is required for support of desktop and web messaging users, or
administration by means of a web-enabled PC.

ATTENTION

If a hub is required or used, it must be located at least 6 m
(20 ft) away from the 703t server. This ensures compliance
with EMC requirements.

To connect the server to the CLAN

1 Locate the CLAN connector on the back of the server.

Note: The CLAN connector is labeled as NIC2 1GB. For the connector

location, see the diagram on page 54.

2 Connect an RJ-45 network cable from the CLAN hub to the CLAN

connector.

What’s next?

Continue with “Installing the Nortel Networks software feature key adapter”
on page 60.

Part 2: 703t Server Hardware Installation 59

Installing the server and connecting the peripheral devices Standard 1.01

Installing the Nortel Networks software feature key adapter

Introduction

The software feature key is a security device that stores the unique serial
number of the server. The feature key is embedded in the Nortel Networks
software feature key adapter, which plugs into the parallel port.

An illustration of the software feature key embedded in the software feature
key adapter is shown below:

Software
feature key

G101738

60 CallPilot

November 2005 Installing the server and connecting the peripheral devices

Requirements

For installation, you require a Phillips No. 1 screwdriver.

To install the software feature key adapter

1 Ensure that there is no cable connected to the parallel port.

Note: The parallel port is also known as the printer port or LPT1. It is

located at the back of the server. See the diagram on page 54.

2 Plug the male end of the adapter into the parallel port.

3 Tighten the connector screws.

What’s next?

Continue with “Connecting the server to power” on page 62.

Part 2: 703t Server Hardware Installation 61

Installing the server and connecting the peripheral devices Standard 1.01

Connecting the server to power

Before you begin

Ensure that proper power and grounding are available for all the power
outlets serving the CallPilot server and its associated peripherals. Power for
these devices must be wired and fused independently of all other receptacles
and referenced to the same ground as the PBX system.

A qualified electrician must implement the single-point ground reference as
required among the power outlets of the CallPilot server, its associated
peripherals, and the power outlets of the switch.

Provide a sufficient number of properly grounded power outlets or power
bars for all equipment.

62 CallPilot

November 2005 Installing the server and connecting the peripheral devices

Before you connect the server to the power source, review the following
diagram (and the warning that follows) to ensure that all peripheral
hardware devices are in place:

CallPilot
server

Video

Mouse

Keyboard

Monitor

AC
power

RJ-45

ELAN hub
(M1 or
Succession
1000 only)

AC
power

AC
power
source

RJ-45 RS-232

CLAN hub
(optional)

AC
power

Modem

AC
power

G101637

Part 2: 703t Server Hardware Installation 63

Installing the server and connecting the peripheral devices Standard 1.01

WARNING

.

Risk of personal injury and risk of hardware failure

You must connect the power outlets that are used by the
CallPilot server and its peripheral devices to the same
single-point ground reference as the one used by the
Meridian 1 switch or Succession 1000 system with MGate
cards connected to the CallPilot server.

If this requirement is not met, power transients can cause
personal injury, hardware failure, or both. For more
information on single-point grounding requirements, refer to
the discussion of safety guidelines in CallPilot Installation and
Configuration Part 1: Installation and Maintenance Overview
(NTP 555-7101-210).

To connect the server to power

1 Plug the server’s AC power cord into the server’s rear panel.

2 Plug the other end into a wall receptacle or power bar.

To start the server

1 Press the server’s power switch to start the server.

2 Observe the Power-On Self-Test (POST) and initialization messages on

the monitor.

3 When the following menu appears on the monitor, choose the first option

to start Windows NT:

OS Loader V4.00

Please select the operating system to start:

Windows NT Server Version 4.00
Windows NT Server Version 4.00 [VGA mode]

64 CallPilot

November 2005 Installing the server and connecting the peripheral devices

Use <arrow up> and <arrow down> to move the highlight
to your choice
Press Enter to choose

Seconds until highlighted choice will be started
automatically 5

The Windows NT startup sequence begins.

4 Ensure that the Windows NT logon window appears on the monitor.

Note: If the Windows NT logon window does not appear, refer to

CallPilot Installation and Configuration Part 5: 703t Server Maintenance
and Diagnostics (555-7101-227) for troubleshooting instructions.

What’s next?

If Windows NT started successfully, proceed with switch and server setup as
described in the document for your switch:

 CallPilot Installation and Configuration Part 3: Succession 1000 System

and CallPilot Server Configuration (555-7101-510)

 CallPilot Installation and Configuration Part 3: Meridian 1 and

CallPilot Server Configuration (555-7101-222)

Part 2: 703t Server Hardware Installation 65

Installing the server and connecting the peripheral devices Standard 1.01

66 CallPilot

Index

Numerics

703t server

CLAN

connection, establishing
connector 17

connections

establishing
power 62

dimensions 12
ELAN

connection, establishing

environmental specifications 18
feet, installing 44–45
front panel, description 13–15
hard drive bays 15
installing 48
interior inspection 40–41
IRQ assignments 21
LEDs 14
PCI slots 17
peripheral device connections, diagram

62

peripheral devices, connecting 53
power connection, establishing 64
rear panel, description 53–54
side cover

removing

replacing 42–43
slot assignments 20
slot locations 16
starting 64
unpacking 35

62

37–39

59

57–58

A

adapter, software feature key 60

B

board labels, CallPilot Manager 20

C

checklist, installation 32–33
CLAN

connecting server to
server connector 17

COM1 connection, description 27
connectivity

CLAN

26

ELAN 26
remote access 27

Customer LAN See CLAN

59

D

DC power input 55
devices, peripheral 28

keyboard 29
modem 28
monitor 29
mouse 28, 29

diagrams

CallPilot network connections

Meridian 1

24

Part 2: 703t Server Hardware Installation 67

Index Standard 1.01

Succession 1000 25
front panel 13
modem 50
rear panel 16, 54
server connections, peripheral devices 62
server feet, installing 44
side cover

removing

replacing 43
software feature key adapter 60
TLAN (Succession 1000) 25

dimensions, 703t server 12
DIP switches, setting modem 51–52
dongle 60

38

E

ELAN

connecting server to

Embedded LAN See ELAN
environmental specifications, 703t server
Ethernet hub 28

57–58

F

fax modem

diagram
required equipment 49

front panel, description 13–15

50

K

keyboard

connecting to the server
description 29

55

L

LAN connections, description 26–27
LEDs

network controller
system status 14

14

M

Meridian 1, CallPilot server network setup

24

modem 28

connecting to the server 55

18

description 28
diagram 50
DIP switches, description 49–50
DIP switches, setting 51–52
required equipment 49

monitor

connecting to the server
description 29

mouse

connecting to the server
description 28, 29

55

55

H

hard drive bays 15

I

interior, inspecting server 40–41
IRQ assignments, 703t server 21

68 CallPilot

N

network

controllers
protocols 26–27
setup, CallPilot

Meridian 1
Succession 1000 25

26–27

24

November 2005 Index

P

part numbers

keyboard
modem 28
monitor 29
mouse 28, 29

PCI slots 17
peripheral devices 28

connecting to the server 53
keyboard 29
modem 28
monitor 29
mouse 28, 29

power

connecting server to
grounding, requirement 64

protocols, supported network 26–27

29

64

R

rear panel, description 16–17, 53–54
remote access connectivity 27
RS-232 connection 27

S

serial number 60
server

CLAN

connection, establishing

connector 17
connections

establishing

power 62
dimensions 12
ELAN

connection, establishing
environmental specifications 18
feet, installing 44–45
front panel, description 13–15
hard drive bays 15

62

59

57–58

installing 48
interior inspection 40, 40–41
IRQ assignments 21
LEDs 14
PCI slots 17
peripheral device connections, diagram

62

peripheral devices, connecting 53
power connection establishing 64
rear panel, description 53–54
serial number 60
side cover

removing

replacing 42–43
slot assignments 20
slot locations 16
starting 64
unpacking 35

side cover

removing
replacing 42–43

single-point grounding, power requirement

slot assignments 20
slot locations 16
software feature key 60
software feature key adapter

description
installing 61

specifications, environmental 18
Succession 1000, CallPilot network setup 25
switches, setting modem DIP 51–52

37–39

37–39

64

60

T

telephony LAN See TLAN
TLAN, diagram

25

U

unpacking 35

Part 2: 703t Server Hardware Installation 69

Index Standard 1.01

W

warnings, conventions 34

70 CallPilot

CallPilot

Installation and Configuration
Part 2: 703t Server Hardware Installation

Copyright © 2003 Nortel Networks. All Rights Reserved.

Information is subject to change without notice. Nortel Networks reserves the right to make
changes in design or components as progress in engineering and manufacturing may
warrant.

The process of transmitting data and call messaging between the CallPilot server and the
switch or system is proprietary to Nortel Networks. Any other use of the data and the
transmission process is a violation of the user license unless specifically authorized in
writing by Nortel Networks prior to such use. Violations of the license by alternative usage of
any portion of this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek all allowable
remedies for such breach.

Publication number: 555-7101-226
Product release: 2.02
Document release: Standard 1.01
Date: November 2005

Printed in Canada