Nortel Networks CALLPILOT 555-7101-215 User Manual
555-7101-215
555-7101-215
CallPilot
Installation and Configuration
Part 2: 702t Server Hardware Installation
Product release 2.02 Standard 1.0 May 2003
P0604536
CallPilot
Installation and Configuration
Part 2: 702t Server Hardware Installation
Publication number: 555-7101-215
Product release: 2.02
Document release: Standard 1.0
Date: May 2003
Copyright © 2003 Nortel Networks, All Rights Reserved
Printed in Canada
Information is subject to change without notice. Nortel Networks reserves the right to make
changes in design or components as progress in engineering and manufacturing may
warrant.
The process of transmitting data and call messaging between the CallPilot server and the
Meridian 1 switch or Succession CSE 1000 system is proprietary to Nortel Networks. Any
other use of the data and the transmission process is a violation of the user license unless
specifically authorized in writing by Nortel Networks prior to such use. Violations of the
license by alternative usage of any portion of this process or the related hardware
constitutes grounds for an immediate termination of the license and Nortel Networks
reserves the right to seek all allowable remedies for such breach.
This page and the f ollowing p age are co nsider ed the titl e page, an d contain Nortel Ne tworks
and third-party trademarks.
*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR,
CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman,
IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100,
Succession, Supernode, Symposium, Telesis, and Unity a re tra de ma rks of Nortel Networks.
3COM is a trademark of 3Com Corporation.
ACCENT is a trademark of Accent Software International Ltd.
AMDEK is a trademark of Amdek Corporation.
AT&T is a trademark of American Telephone and Telegraph Corporation.
ATLAS is a trademark of Quantum Corporation.
ATRIA is a trademark of Pure Atria Corporation.
BLACKBERRY is a trademark of Research in Motion Limited.
CASEWARE is a trademark of Caseware International, Inc.
CONTINUUS is a trademark of Continuus Software Corporation.
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
DEFINITY is a trademark of Avaya Inc.
DIALOGIC is a trademark of Dialogic Corporation.
EUDORA is a trademark of Qualcomm.
EXCHANGE.NET , INTERNET EXPLORER, LINKEXCHANGE, MICROSOF T, MICROSOFT
EXCHANGE SERVER, MS-DOS, OUTLOOK, POWERPOINT, WINDOWS, WINDOWS
MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation.
GROUPWISE and NOVELL are trademarks of Novell Inc.
HITACHI is a trademark of Hitachi Limited.
INTEL is a trademark of Intel Corporation.
LOGITECH is a trademark of Logitech, Inc.
NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.
PCANYWHERE is a trademark of Symantec Corporation.
PROMARK and RHOBOT are trademarks of DMI Promark, Inc.
RADISYS is a trademark of Radisys Corporation.
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
SYBASE is a trademark of Sybase, Inc.
UNIX is a trademark of X/Open Company Limited.
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US
Robotics.
VOICEBRIDGE is a trademark of Voice Technologies Group Inc.
Publication history
May 2003
October 2002
Standard 1.0 issue for CallPilot 2.02. Appendix A
on the EMC emission level protection has been
added to the document . Information o n single-poi nt
grounding has been added to Chapter 3, “Installing
the server and connecting the peripheral devices”.
Standard 1.0 of the CallPilot Installation and
Configuration, Part 2: 702t Server Hardware
Installation is issued for general release.
Part 2: 702t Server Hardware Installation v
Publication history Standard 1.0
vi CallPilot
Contents
1 702t server description 9
Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Slot assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
IRQ mapping table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Network connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Supported peripheral devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2 Preinstallation requirements 25
Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Unpacking the 702t server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Removing the side panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Inspecting the server interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
3 Installing the server and connecting the peripheral
devices 37
Installing the server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Preparing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Connecting peripherals to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Connecting the server to the ELAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connecting the server to the CLAN (optional). . . . . . . . . . . . . . . . . . . . . . 48
Installing the Nortel Networks software feature key adapter. . . . . . . . . . . 50
Connecting the server to power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
A EMC emission level protection for the 702t Server 57
Index Index 59
Part 2: 702t Server Hardware Installation vii
Contents Standard 1.0
viii CallPilot
Chapter 1
702t server description
In this chapter
Server features 10
Slot assignments 14
IRQ mapping table 17
Network connectivity 19
Supported peripheral devices 24
Part 2: 702t Server Hardware Installation 9
702t server description Standard 1.0
Server features
Introduction
This section provides a general overview of the 702t server.
Server dimensions
Height 49 cm (19.3 in.)
Width 21 cm (8.3 in.) (chassis), or 25 cm
(10 in.) with feet
Depth (distance from front to back) 45 cm (17.75 in.)
Clearance front 21.59 cm (8.5 in.)
Clearance rear 12.70 cm (5 in.)
Clearance side 7.62 cm (3 in.). You require
additional side clearance for service.
Weight of fully loaded system with
6 SCSI drives
6 populated boards
CD-ROM
floppy
tape drives
10 CallPilot
22.05 kg (48.50 lb)
May 2003 702t server description
Front panel features
The following diagram shows the front panel features of the 702t server:
2a
2b
2c
6a
1
2
3
4
5
6
G100823
The table below describes the parts that are identified in the above diagram.
Part Function
1. Backup tape drive Allows backup of hard drive data.
2. CD-ROM drawer Holds CD-ROM disk.
2a. Drawer push button To open the CD-ROM drawer; push the
button again to close the drawer.
Part 2: 702t Server Hardware Installation 11
702t server description Standard 1.0
Part Function
2b. Volume control Controls headphone volume for audio
output.
2c. Headphone jack Jack for audio output from CD-ROM.
3. ON/OFF push button Turns the server’s power on or off.
4. Reset push button Momentarily disconnects the power to the
server. Do not use for restart; use the
software restart instead.
5. Indicator lights Indicate when the server is powered up and
the disk drives are active.
6. Floppy drive Drive for 3 1/2” disks.
6a. Floppy eject button Ejects the floppy disk.
12 CallPilot
May 2003 702t server description
Rear panel diagram
Refer to “Slot assignments” on page 14 for slot assignments.
AC power input
Mouse connector
Keyboard connector
COM 1 serial port
(used for modem)
COM 2 serial port
Monitor connector
On-board
network card
Parallel port
(software
feature key)
5
4
Slot number
3
2
1
G101719
Part 2: 702t Server Hardware Installation 13
702t server description Standard 1.0
Slot assignments
Introduction
The slot assignment tables show the following:
the physical location of boards inside the server, relative to other boards
the order in which boards are installed (for example, board #1, 2, 3, and
so on)
how the boards are represented in CallPil ot Manager application s (that is ,
on the Maintenance Administration page)
the maximum capacity for each switch connectivity
Note: Your server may vary depending on what was ordered from Nortel
Networks. Therefore, your server may not have all of the slots populated.
Slot definition and slot numbering
In these tables, the term “slot” refers to the available slot openings in the
chassis, not the PCI or ISA connectors inside the server.
The slots are numb ered from t he bot tom of th e ser ver to the top. Slot 1 is the
bottom slot in the chassis if the chassis is standing on its feet.
14 CallPilot
May 2003 702t server description
Slot assignments: 702t server with RAID
Slot number
Onboard
network card
CallPilot-assigned
board label
b
a
Meridian 1
ELAN Network card ELAN Network card
Succession
CSE 1000
Slot 5 BRD05 RAID RAID
Slot 4 BRD04 CLAN Network card CLAN Network card
Slot 3 BRD03 MPB16-4 board #2
(optional)
Slot 2
c
BRD02 MPB16-4 board #1 MPB16-4 board #1
MPB16-4 board #2
(optional)
Slot 1 BRD01 Not used Not used
a. In some CallPilot Manager applications, the CallPilot-assigned b oard label
appears. This label corresponds to the slot number. For example, BRD05 refers to
the board in slot 5.
b. The onboard network card is built onto the motherboard. This card does not have
a slot.
c. For Meridian 1 and Succession CSE 1000, the first MPB16-4 board must be
installed in slot 2.
Part 2: 702t Server Hardware Installation 15
702t server description Standard 1.0
Slot assignments: 702t server without RAID
Slot number
Onboard
network card
CallPilot-assigned
board label
b
a
Meridian 1
ELAN Network card ELAN Network card
Succession
CSE 1000
Slot 5 BRD05 Not used Not used
Slot 4 BRD04 CLAN Network card CLAN Network card
Slot 3 BRD03 MPB16-4 board #2
(optional)
Slot 2
c
BRD02 MPB16-4 board #1 MPB16-4 board #1
MPB16-4 board #2
(optional)
Slot 1 BRD01 Not used Not used
a. In some CallPilot Manager applications, the CallPilot-assigned board label
appears. This label corresponds to the slot number. For example, BRD05 refers to
the board in slot 5.
b. The onboard network card is built onto the motherboard. This card does not have
a slot.
c. For Meridian 1 and Succession CSE 1000, the first MPB16-4 board must be
installed in slot 2.
16 CallPilot
May 2003 702t server description
IRQ mapping table
The following table lists the assignments for each Interrupt Request (IRQ).
You do not need this information for installation, but it may be useful for
troubleshooting.
IRQ S lot or device
0Timer
1Chipset
2 System/unused
3 Serial P ort 2 (COM2)
4 Serial P ort 1 (COM1)
5 For Meridian 1 or Succession CSE 1000 system, available for
CLAN in slo t 4 as needed.
6 Floppy controller
7 Parallel port (LPT1)
8Real Time Clock
9 ACPI SCI Interrupt
10 O n-board network card
11 Slots 2 and 3 (MPB16-4 boards)
12 PS/2 Mo use
13 M ath coprocessor
14 Primary EIDE controller
Part 2: 702t Server Hardware Installation 17
702t server description Standard 1.0
IRQ S lot or device
15 Slot 5 (RAID/On-Board SCSI controllers)
Note: Bo th SCSI controll ers are on IRQ 15, which allows the SSU
to automatically resolve any IRQ conflict.
18 CallPilot
May 2003 702t server description
Network connectivity
Introduction
This section describes how the 702t server can be integrated into your
network. The integration depends on the type of switch you are using.
ATTENTION
To secure the CallPilot server from unauthorized access,
ensure that the CallPilo t network is inside your
organization’s firewall.
Part 2: 702t Server Hardware Installation 19
702t server description Standard 1.0
Sample network setup: Meridian 1
The following diagram shows a CallPilot server network setup with a
Meridian 1 switch. The Meridian 1 switch can be one of the following:
Option 11C or Option 11C Mini using fiber connections
Option 51C
Option 61C
Options 81 and 81C
Meridian 1 switch
Desktop
client PC
MGate
card
Desktop
client PC
Customer LAN (optional)
Modem
MPB16-4
board
Embedded LAN
Laptop
Web-enabled
administrative
PC
CallPilot server
Router or
Ethernet
switch
(optional)
Web-enabled
administrative
PC
G101626
20 CallPilot
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