Nortel Networks CallPilot 100, CallPilot 150 User Manual

CallPilot 100/150 Quick Start Guide

www.nortelnetworks.com

2 Regulatory information for CallPilot 100/150

Regulatory information for CallPilot 100/150

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks.

All other trademarks and registered trademarks are the property of their respective owners.

Statement of conditions

In the interest of improving internal design, operational function, and/or reliability, Nortel Networks NA Inc. reserves the right to make changes to the products described in this document without notice.

Nortel Networks NA Inc. does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.

Regulatory Requirements

CallPilot 100/150 meets the CSPR22 Class A regulatory requirements.

FCC Regulations

This equipment complies with Federal Communications Commission Rules and Regulations Part 68 when connected to a Norstar switch. This equipment does not connect directly to the public switched telephone network.

DOC Regulations

This equipment complies with the Canadian Department of Commerce CS-03 Rules and Regulations for connection to Norstar switches.

Radio Frequency Interference

This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Part 15 of the FCC Rules and CSDA specification C108.8, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case users will be required, at their own expense, to take whatever measures are necessary to correct the interference.

This apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations by the Canadian Department of Commerce.

CallPilot 100/150 contains fragile electronic parts. Do not drop or bump it.

N0008008 02

About CallPilot 100/150

CallPilot 100/150 is a voice messaging product suited for small to medium sized businesses. It combines the voicemail and call processing features of a large business system into a compact, easy to use system.

For information about installing two CallPilot 150 units on one KSU, refer to the CallPilot 100/ 150 Installation and Maintenance Guide.

CallPilot 100/150 offers

• connection to a compatible Norstar telephone system

• voicemail with a choice of a CallPilot or Norstar Voice Mail interface

• four voice channels on CallPilot 100 and up to eight voice channels on CallPilot 150

• Call Center functionality

CallPilot features

About CallPilot 100/150 3

Table 1 CallPilot features

Feature CallPilot 100 CallPilot 150

Number of voice channels 4 8

Storage (hours) 9 82

Number of subscriber mailboxes Default: 10

Maximum: 40

Basic voicemail Included Included

Outbound transfer Included Included

Call recording, call interrupt Included Included

Auto-Attendant and Custom Call Routing (CCR) Included Included

Networking (digital, AMIS) Optional Optional

Desktop (Unified) Messaging Optional, depending on

your region

Basic Call Center Optional, depending on

your region

Call Center Reporting Optional Optional

Default: 20 Maximum: 300

Optional, depending on your region

Note: If you are using the Auto-Attendant, only 200 mailboxes are supported.

CallPilot 100/150 Quick Start Guide

4 Installing the CallPilot 100/150

Installing the CallPilot 100/150

Unpack CallPilot 100/150

Mount the CallPilot 100/150

on the wall

Connect the TCM and

power cables

Yes

Initialize CallPilot 100/150

using CallPilot Manager or

a telephone

CallPilot Manger

Can you use the default

IP address

192.168.110.10

Change the IP address serial or Ethernet cable

Serial

Change the IP address

using the serial port

Connect the CallPilot

100/150 to the LAN

Telephone

Ethernet

Determine the feature

codes

Configure the initial

parameters

Change the IP address

using an Ethernet

crossover cable

Start CallPilot 100/150 Administration

programming. Refer to the CallPilot

Manager Set Up and Operation Guide.

N0008008 02

Run the

Quick Install Wizard

Start CallPilot 100/150 Administration

programming. Refer to the CallPilot

Telephone Administration Guide.

Mounting the CallPilot 100/150 on the wall

1 Attach the wall mount bracket to a secure surface by the two inner holes. Use anchors, as

necessary.

2 Slip the slot on the back (near the top) of the CallPilot 100/150 onto the bracket.

3 Secure the CallPilot 100/150 using a screw in the lower screw hole.

Note: If you are upgrading from a previous voice messaging system (for example,

FlashTalk) to CallPilot 100/150, you must remove the existing Feature Codes for the old voice messaging system before you install the CallPilot 100/150. For information about how to remove the existing Feature Codes, refer to CallPilot 150 Feature Codes are inactive, in the CallPilot 100/150 Installation and Maintenance Guide.

Connecting the CallPilot 100/150

1 Open the CallPilot 100/150 by inserting a flat screwdriver into the slot on the right-hand side

of the door and pressing the tab out of the way.

Installing the CallPilot 100/150 5

2 Connect a TCM cable to Port A and to Port B.

Table 2 shows the pin out of Port A and Port B.

Table 2 Port A and Port B Pinouts

CallPilot 100 CallPilot 150

Pin number Port A Port B Port A Port B

1 no connection no connection no connection no connection

2 no connection no connection TCM 3 TCM 4

3 TCM 1 TCM 2 TCM 1 TCM 2

4 TCM 1 TCM 2 TCM 1 TCM 2

5 no connection no connection TCM 3 TCM 4

6 no connection no connection no connection no connection

Note: On the CallPilot 100, only TCM 1 and TCM 2 are available for use.

Note: It is very important that you ensure that the Feature Cartridge is inserted into

the bottom PCMCIA slot before you power up the CallPilot unit.

3 Insert the feature cartridge into the bottom PCMCIA slot of the CallPilot 100/150.

4 Connect the other end of the TCM cables to station ports on your Norstar KSU.

Note: Do not connect the Ethernet cable for your LAN to the Ethernet port until you

initialize the CallPilot 100/150.

CallPilot 100/150 Quick Start Guide

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