Nortel Networks Alteon Link Optimizer 150 User Manual

CallPilot 100/150

Desktop Messaging

Part No. N0008714 02 22 November 2004

Installation and Maintenance Guide

CallPilot 100/150 Desktop Messaging Installation and Maintenance Guide

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of that license. The software license agreement is included in this document.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

N0008714 0.1

Chapter 1

Requirements for installing Desktop Messaging . . . . . . . . . . . . . . . . . . . . . 7

About CallPilot Desktop Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Integrated clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Internet Mail clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Related documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Where to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2

Configuring your system for Desktop Messaging . . . . . . . . . . . . . . . . . . . 11

Before you install Desktop Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Configuring IMAP/LDAP/SMTP servers for Desktop Messaging . . . . . . . . . . . . . . . . . 12

Configuring environments without a DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring Desktop Messaging with IP address only . . . . . . . . . . . . . . . . . . . . . 13

Optional hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Desktop Messaging and data network security . . . . . . . . . . . . . . . . . . . . . . . 11

IMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

SMTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 3

Installing and configuring Desktop Messaging . . . . . . . . . . . . . . . . . . . . . 15

Installation information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Uninstalling an earlier version of Desktop Messaging . . . . . . . . . . . . . . . . . . . . . 16

If you are Installing Desktop Messaging for Outlook and GroupWise . . . . . . . . . . 16

Setting up Microsoft Outlook 2000 in Corporate mode . . . . . . . . . . . . . . . . . . . . . 16

Installing Desktop Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Choosing which version of Desktop Messaging to install . . . . . . . . . . . . . . . . . . . 17

Supported languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing only the CallPilot Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing Desktop Messaging version 2.0 or 2.5 . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing Desktop Messaging version 1.07 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

After you install Desktop Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

To configure access to Desktop Messaging on subscribers’ computers . . . . . . . . 30

Configuring Outlook 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using Outlook 2002 as an Internet mail client . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Configuring Novell GroupWise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

CallPilot Desktop Messaging Installation and Maintenance Guide

4 Contents

Configuring Lotus Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Configuring Internet Mail clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Configuring Outlook Express or Outlook in Internet Mail mode . . . . . . . . . . . . . . . . . . 37

Configuring Netscape Messenger 4.x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Configuring Netscape Messenger 6.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Testing the Netscape Messenger IMAP account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Configuring Eudora Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Removing the CallPilot Message Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Configuring GroupWise for Desktop Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Updating the Mail database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Updating the database automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Updating the database manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Configuring an IMAP account on Outlook or Outlook Express . . . . . . . . . . . . . . . 37

Configuring an LDAP directory service for Outlook Express or Outlook . . . . . . . . 39

Configuring special settings for Outlook Express or Outlook in Internet Mail mode 40

Testing the Outlook Express or Outlook in Internet Mail mode IMAP account . . . 40

Configuring an IMAP account on Netscape Messenger . . . . . . . . . . . . . . . . . . . . 41

Configuring an LDAP directory service for Netscape Messenger . . . . . . . . . . . . . 43

Configuring an IMAP account on Netscape Messenger . . . . . . . . . . . . . . . . . . . . 44

Configuring an LDAP directory service for Netscape Messenger . . . . . . . . . . . . . 45

Configuring an IMAP account on Eudora Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Configuring an LDAP directory service for Eudora Pro . . . . . . . . . . . . . . . . . . . . . 48

Testing the Eudora Pro IMAP account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Chapter 4

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Troubleshooting during installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Microsoft Outlook default mail client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

No authorization to perform this operation . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Troubleshooting log on problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Invalid credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

CallPilot Logon Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Troubleshooting Outlook 2002 problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Accessing CallPilot support tools in Outlook 2002 . . . . . . . . . . . . . . . . . . . . . . . . 53

Troubleshooting Lotus Notes log on problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Subscribers cannot see CallPilot Desktop Messaging . . . . . . . . . . . . . . . . . . 54

Replacing the Mail database design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

No entries in CallPilot Personal Name and Address Book . . . . . . . . . . . . . . . 55

The dynamic link library nNOTES.dll could not be found in the specified path 55

You download the CallPilot address book and 0 entries are found . . . . . . . . . 55

Troubleshooting after logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

The CallPilot address book is empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

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Contents 5

The subscriber has message access problems . . . . . . . . . . . . . . . . . . . . . . . 56

The subscriber has problems sending messages . . . . . . . . . . . . . . . . . . . . . 56

In sent messages digits or symbols appear instead of language-specific

symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Messages remain in the subscriber’s Outbox . . . . . . . . . . . . . . . . . . . . . . . . . 57

The subscriber cannot send messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

The subscriber cannot send a CallPilot message . . . . . . . . . . . . . . . . . . . . . 57

Non-delivery notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

"Unknown" appears in the Sender field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

The subscriber has problems with receiving replies . . . . . . . . . . . . . . . . . . . . 59

Deleted messages remain in the subscriber’s mailbox . . . . . . . . . . . . . . . . . . 59

The subscriber cannot delete messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Messages no longer on server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Voice message does not play on telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 60

The Message Waiting Indicator is active but there is no new message . . . . . 60

A subscriber who forwards or replies to a voice message in Outlook

Express receives non-delivery notification that the attached

message cannot be delivered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Accessing Desktop Messaging online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

To access online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Using Desktop Messaging Support Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Resetting the CallPilot message store for Microsoft Outlook . . . . . . . . . . . . . . . . 63

Using CPTrace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using CPTrace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

CP Trace settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

CallPilot Desktop Messaging Installation and Maintenance Guide

6 Contents

N0008714 02

Chapter 1 Requirements for installing Desktop Messaging

About CallPilot Desktop Messaging

With CallPilot Desktop Messaging from subscribers can access their CallPilot mailbox from their personal computer. Subscribers can manage all their voice messages in one graphical interface. They can still access their mailbox from their telephone at any time.

With CallPilot Desktop Messaging subscribers can:

• listen to voice messages

• record and send voice messages

• forward and reply to voice messages

• add message options such as urgent and private

• download the CallPilot Address Book

• change their CallPilot password

This guide tells a System Administrator how to install, configure and troubleshoot CallPilot Desktop Messaging on subscribers’ computers.

Subscribers can perform some configuration and troubleshooting tasks with your guidance.

Hardware requirements

The following list contains both the minimum and recommended hardware that Desktop Messaging software needs for operation.

• IBM PC or compatible:

— minimum Pentium/586 or faster system with 16 Mbytes of RAM minimum; 32 Mbytes

recommended

• Monitor:

— 16-color VGA 640 x 480 capability minimum; 256-color SVGA 800 x 600 capability

recommended

• Disk drive:

— 15 Mbytes of free space

• CD-ROM drive

• Windows-compatible mouse and keyboard

• LAN connection to CallPilot 100/150. Subscribers can access their CallPilot messages over the LAN via ISDN, ADSL, dial-up modem or ethernet.

Optional hardware

• a sound card and a set of speakers for playing messages on a computer

• a microphone for recording messages on a computer

CallPilot Desktop Messaging Installation and Maintenance Guide

8 Chapter 1 Requirements for installing Desktop Messaging

Software requirements

Integrated clients

Integrated clients run with a corporate email server. You can use Desktop Messaging with one or more of these clients:

• Microsoft Outlook 2000, 2002 (XP) and 2003

• Lotus Notes 4.6x, 5.x, 6.x (including 6.5)

• GroupWise 6.x (including 6.5)

Note: If you want to use Lotus Notes 6 you must have version 2.0 installed. To install Desktop Messaging for Lotus Notes, you must have manager or designer control of the user's mail database. This control is set on the server by the Lotus Notes administrator.

Note: Desktop Messaging does not support the Microsoft Windows Terminal Server running the Citrix client.

Internet Mail clients

You can use Desktop Messaging with these IMAP Internet clients:

• Microsoft Outlook Express 5.x and 6.x

• Microsoft Outlook 2000, 2002 (XP) and 2003 in Internet mail mode

• Netscape Messenger (Netscape Communicator) 6.2x, 7.0x

• Qualcomm Eudora Pro 6.0.1

Operating systems

• Windows 98 SE

• Windows 2000 Professional

• Windows XP

Where to get help

USA and Canada

Authorized Distributors - ITAS Technical Support

Telephone:

1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#.

Website:

http://www.nortelnetworks.com/itas/

email:

naitas@nortelnetworks.com

Presales Support (CSAN)

Telephone:

1-800-4NORTEL (1-800-466-7835) Use Express Routing Code (ERC) 1063#

Chapter 1 Requirements for installing Desktop Messaging 9

EMEA (Europe, Middle East, Africa)

Technical Support - CTAS

Telephone:

00800 800 89009

Fax:

44-191-555-7980

email:

emeahelp@nortelnetworks.com

CALA (Caribbean & Latin America)

Technical Support - CTAS

Telephone: 1-954-858-7777

email:

csrmgmt@nortelnetworks.com

APAC (Asia Pacific)

Technical Support - CTAS

Telephone:

+61 388664627

Fax:

+61 388664644

email:

asia_support@nortelnetworks.com

CallPilot Desktop Messaging Installation and Maintenance Guide

10 Chapter 1 Requirements for installing Desktop Messaging

N0008714 02

Chapter 2 Configuring your system for Desktop Messaging

Before you install Desktop Messaging

Before installing and using Desktop Messaging:

• In CallPilot Manager, make sure that the number of Maximum Outcalling Channels is enough to accommodate the expected CallPilot telephone player use. The Outcalling Channels value controls the number of simultaneous channels that can be used for outcalling. For information on setting the outcalling channels, refer to the CallPilot Manager Set Up and Operation Guide.

• If you are installing Desktop Messaging for subscribers who use Outlook 98 or Outlook 2000, make sure their clients are set to the proper mode. For more information refer to “Software

requirements” on page 8.

Desktop Messaging and data network security

Due to the complexity and diversity of network configurations, this guide does not cover data network security issues. Discuss security issues with a security specialist or data network administrator.

CallPilot Desktop Messaging Installation and Maintenance Guide

12 Chapter 2 Configuring your system for Desktop Messaging

Configuring IMAP/LDAP/SMTP servers for Desktop Messaging

CallPilot supports IMAP/LDAP protocols, which let Desktop Messaging subscribers access their CallPilot mailboxes using Microsoft Outlook, Lotus Notes, Novell GroupWise, and selected third-party Internet mail clients: Microsoft Outlook Express, Netscape Messenger, and Qualcomm Eudora Pro.

Each type of desktop client is configured and used slightly differently. To configure a specific Desktop client, refer to “Installing and configuring Desktop Messaging” on page 15.

Although you individually configure each desktop client, you configure CallPilot 100/150 the same way for all the Desktop clients it supports. Follow the instructions in this chapter to configure the IMAP/LDAP/ SMTP servers.

IMAP

Internet Message Access Protocol (IMAP) lets a client access and use electronic mail messages on a server. These messages are stored on CallPilot 100/150.

IMAP lets subscribers check for messages from any location with an Internet connection. IMAP also lets subscribers access messages from multiple locations. IMAP is a method of accessing electronic mail or bulletin board messages that are kept on a shared mail server. IMAP lets a client email program access remote message stores as if they were local. For example, email stored on an IMAP server can be accessed from a computer at home, a workstation at the office, and a notebook computer while traveling, without the need to transfer messages or files between computers.

LDAP

Lightweight Directory Access Protocol (LDAP) is a set of protocols for accessing information directories. LDAP supports TCP/IP, which is necessary for any type of Internet access. LDAP lets a client search for and use information entries on a directory server, such as CallPilot 100/150. For example, a typical entry in the CallPilot directory contains attributes of a subscriber such as name, telephone number, and CallPilot mail address. Internet clients can use LDAP to query address book information from the CallPilot directory, perform address resolution, or search for specific subscribers, if this functionality is implemented by the Internet client.

SMTP

Simple Mail Transfer Protocol (SMTP) is a protocol for sending email messages between servers. Most email systems that send mail over the Internet use SMTP to send messages from one server to another. These messages can then be retrieved with an email client using IMAP. SMTP is also generally used to send messages from a mail client to a mail server. This is why you must specify both the IMAP server and the SMTP server when you configure your email application.

Since Voice Profile for Internet Mail (VPIM) Networking also uses SMTP, you do much of the configuration for IMAP in the same places you set up VPIM Networking.

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Chapter 2 Configuring your system for Desktop Messaging 13

Configuring environments without a DNS

The Domain Name System (DNS) is an Internet service that translates domain names into IP addresses. Because domain names are alphabetic, they are easier for subscribers to remember. The Internet is based on IP addresses. Every time you use a domain name, therefore, a DNS must translate the name into the corresponding IP address. For example, the domain name www.example.com can translate to 198.105.232.4.

If one DNS server does not know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned.

Desktop Messaging uses Domain Name resolution, which is provided by a DNS. If your network does not have a DNS, then you must configure Desktop Messaging to use IP addresses.

Configuring Desktop Messaging with IP address only

If you do not use DNS to resolve domain names, configure CallPilot 100/150 and client computers to use an IP address only:

1 Ensure your CallPilot 100/150 system is not configured to use DNS.

2 Enter the host name on CallPilot 100/150.

3 Configure computers running Desktop Messaging with the IP address of CallPilot 100/150.

CallPilot Desktop Messaging Installation and Maintenance Guide

14 Chapter 2 Configuring your system for Desktop Messaging

N0008714 02

Chapter 3 Installing and configuring Desktop Messaging

It takes approximately 10 minutes to install CallPilot Desktop Messaging. Depending on the subscribers’ expertise, you can ask them to install Desktop Messaging on their computer.

Installation information

Before you install CallPilot Desktop Messaging on a subscriber’s computer:

• Make sure the subscriber’s computer has the correct hardware and software requirements. Refer to “Hardware requirements” on page 7 and “Software requirements” on page 8.

• If the subscriber has version 1.06 or earlier of Desktop Messaging, you must uninstall the earlier version before you do the installation procedure. Refer to “Uninstalling an earlier version of Desktop Messaging” on page 16.

• Decide which version of Desktop Messaging you want to install. Refer to “Choosing which version of Desktop Messaging to install” on page 17.

• Ensure that the microphones, speakers, and sound cards that are connected to the subscriber’s computer are configured. Refer to the manufacturer’s documentation.

• Have this information available:

— the fully qualified domain name (FQDN) of CallPilot 100/150, or the IP address, if you do

not have a DNS

— the SMTP/VPIM prefix of CallPilot 100/150. If you use Message Networking, include this

prefix.

— the subscriber’s mailbox number

Note: If the subscriber uses Novell GroupWise they must have Windows Messaging 4.0 installed on their computer. This is normally the case when Windows is installed on a computer. However, if Windows Messaging 4.0 is not installed, the GroupWise installation gives you these options:

• Install the complete Windows Messaging system.

• Leave Windows Messaging as is.

Install the Complete Windows Messaging system even if Windows Messaging is already installed. This ensures that the GroupWise option is available during Desktop Messaging installation.

CallPilot Desktop Messaging Installation and Maintenance Guide

16 Chapter 3 Installing and configuring Desktop Messaging

Uninstalling an earlier version of Desktop Messaging

If the subscriber has Desktop Messaging 1.06 or earlier on their computer, uninstall it before you do the installation procedure.

To uninstall a previous version of Desktop Messaging

1 Quit any open applications, including the Desktop Messaging installation program.

If you use Microsoft Outlook, it can take an additional minute or two for the mail services to shut down.

2 Click the Windows Start button, point to Programs, point to Nortel Networks CallPilot

Desktop Messaging and click Uninstall CallPilot Desktop Messaging for the specific email

client. The Uninstall window appears.

3 Click the Uninstall NOW! button.

4 If a message appears that asks if you want to delete any files beginning with the letters nb, nm,

or ns, click the Yes button.

5 If you are uninstalling Desktop Messaging for Lotus Notes, you must enter your Lotus Notes

password before the uninstall process continues.

If you are Installing Desktop Messaging for Outlook and GroupWise

If you want to install Desktop Messaging for both Microsoft Outlook and Novell GroupWise on the same computer, you must install each client separately.

1 The first time you install Desktop Messaging, select the Outlook email client only, and when

you reach the Additional Options screen, select Update default mail profile.

2 Install Desktop Messaging a second time, and this time select the Novell GroupWise email

client only. When you reach the Additional Options screen, select Update default mail profile.

Setting up Microsoft Outlook 2000 in Corporate mode

If the subscriber is using Microsoft Outlook 200 as an integrated client that runs with a corporate email server, before you install Desktop Messaging, make sure the subscriber is in Corporate mode.

1 Start Outlook 2000 on the subscriber’s computer.

2 On the Tools menu click Options.

The Options dialog box appears.

3 Click the Mail Services tab.

4 Click the Reconfigure Mail Support button.

The Email Service Options wizard appears.

5 Make sure that Corporate or Workgroup is selected.

If it is not already selected, select it and complete the rest of the wizard.

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Note: If the subscriber uses Outlook 98, refer to the Knowledge Base at the Microsoft website for information about configuring Outlook 98 in Corporate mode.

Chapter 3 Installing and configuring Desktop Messaging 17

Installing Desktop Messaging

You install Desktop Messaging from the CallPilot 100/150 Documentation and Client Software CD. Be sure to install the version of Desktop Messaging that is right for your system.

Refer to:

• “Choosing which version of Desktop Messaging to install” on page 17

• “Installing Desktop Messaging version 2.0 or 2.5” on page 19

• “Installing Desktop Messaging version 1.07” on page 25

Choosing which version of Desktop Messaging to install

Which version of Desktop Messaging you should install depends on your language requirements.

Supported languages

Desktop Messaging 2.0 and 2.5 support:

•English

• Chinese (Traditional and Simplified)

• Japanese

•Dutch

•German

•French

• Italian

•Spanish

Note: If you want to use Lotus Notes 6 you must have version 2.0 installed

If you want to use Danish, Norwegian, Swedish or Brazilian Portuguese, you must use version

1.07, as these languages are not supported on CallPilot 3.0.

You can install version 1.07 if you use:

• Italian

•Spanish

•Danish

•Norwegian

•Swedish

• Brazilian Portuguese

CallPilot Desktop Messaging Installation and Maintenance Guide

18 Chapter 3 Installing and configuring Desktop Messaging

Installing only the CallPilot Player

If you want only the CallPilot Player functionality of Desktop Messaging. you can install only the CallPilot Player component.

With the CallPilot Player, you can record greetings, prompts or names as a .vbk file, and convert the files from .wav to .vbk format. You can import the recorded files into your CallPilot system using CallPilot Manager. See the CallPilot Manager Setup and Operation Guide for how to import recorded files.

To install only the CallPilot Player, follow the instructions for installing Desktop Messaging, but during the installation select only the language and the destination you want to install the CallPilot Player in. Do not select:

• Email client

• Server settings

• Mailbox number

On the Ready to Install screen, leave the default mail client selected.

This will install only the CallPilot Player, and not Desktop Messaging.

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Chapter 3 Installing and configuring Desktop Messaging 19

Installing Desktop Messaging version 2.0 or 2.5

1 Load the CallPilot 100/150 CD in the CD-ROM drive of your computer.

2 Double-click the CD folder and double-click the Optional Software folder.

3 Double-click the Desktop Messaging folder.

4 Double-click the folder for the 2.0 or 2.5 version of Desktop Messaging.

5 Double-click the setup.exe icon.

The setup program starts and the Welcome window appears.

6 Click the Next button.

The Language screen appears.

7 From the Language list box, select the language you want to use.

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20 Chapter 3 Installing and configuring Desktop Messaging

8 Click the Next button.

The Destination Folder screen appears.

9 Click the Next button to accept the default directory, or click the Browse button if you want to

locate other destination folders, and select the folder you want to install Desktop Messaging in. Nortel Networks recommends that you install Desktop Messaging in the default folder.

10 Click the Next button.

The E-Mail Client screen appears.

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Chapter 3 Installing and configuring Desktop Messaging 21

11 Select the check boxes for the email clients that you use.

Internet Mail clients include Microsoft Outlook Express, Microsoft Outlook in Internet mail mode, Netscape Messenger, and Qualcomm Eudora Pro.

Notes:

• If you want to install Outlook and GroupWise on the same computer, you must follow the procedure “If you are Installing Desktop Messaging for Outlook and

GroupWise” on page 16.

• If you are using Outlook in Internet Mail mode (rather than Corporate mode), clear the Microsoft Exchange/Outlook option. After you install Desktop Messaging, go to “Configuring Outlook Express or Outlook in Internet Mail

mode” on page 37.

12 Click the Next button.

The CallPilot Server Settings screen appears.

13 In the Server Name or TCP/IP Address box type the FQDN or IP address of the CallPilot

100/150 system.

14 In the Server SMTP/VPIM prefix box type the SMTP/VPIM prefix of the CallPilot

subscriber’s address. If CallPilot Networking is not enabled, leave this box blank, otherwise enter the value from the Local Prefix field of the Digital Networking Properties page in CallPilot Manager.

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