Nortel 2210 User Manual

Title page
Nortel Communication Server 1000
WLAN Handset 2210
User Guide
2

Revision history

Standard 4.00. This document is up-issued to support the Nortel WLAN Handset 2210.
August 2005
Standard 3.00. This document is up-issued to support the Nortel WLAN Handset 2210.
June 2004
Standard 2.00. This document is up-issued to support the Nortel WLAN Handset 2210.
May 2004
Standard 1.00. This is a new document developed to support the Nortel WLAN Handset 2210.
Revision history
3
Revision history
4

Contents

Contents
Regulations and safety information 9
FCC Rules – Part 15............................................................................... 9
Radio Frequency (RF) information ......................................................... 10
Operational warnings ......................................................................... 10
Electromagnetic interference and compatibility....................................... 11
International certifications..................................................................... 13
Specific Absorption Rate (SAR) information ........................................... 15
Your WLAN Handset 2210 17
Handset controls and descriptions......................................................... 18
Status indicators .................................................................................. 19
The states of the handset ...................................................................... 21
Function menu items ............................................................................ 22
Enter text using the handset keypad ...................................................... 23
Scrolling ............................................................................................. 24
Cleaning your handset 25
Basic handset operation 27
Turn on the WLAN Handset 2210......................................................... 27
Turn off the WLAN Handset 2210 ........................................................ 27
Make a call......................................................................................... 28
Make a headset call............................................................................. 29
Answer a call...................................................................................... 29
Hang up a call .................................................................................... 30
Change the speaker volume ................................................................. 30
Silence the ringer................................................................................. 30
Feature and function activation 31
Shortcut menu – MENU key.................................................................. 31
Function menu – FCN key .................................................................... 31
Soft key features.................................................................................. 32
Feature Keys menu – LINE key .............................................................. 32
Using the shortcut keys......................................................................... 33
5
Contents
Security 35
The headset 37
Handset display 39
User Option menu 41
Lock the Keypad .................................................................................. 41
Select a Language ............................................................................... 42
Select Ring Options.............................................................................. 42
Select Phone Options ........................................................................... 47
View system information....................................................................... 52
Enter Extension .................................................................................... 54
Call features 57
Making calls 59
Use Autodial ....................................................................................... 59
Activate Ring Again............................................................................. 60
Redial last number called ..................................................................... 61
Use Speed Call.................................................................................... 61
Make a System Speed Call ................................................................... 62
Use Conference Hotline ........................................................................ 63
While on an active call 65
Place a call on hold ............................................................................. 65
Transfer a call ..................................................................................... 65
Use Attendant Recall ............................................................................ 66
Use Call Park....................................................................................... 67
Record a Calling Party Number ............................................................ 67
Display incoming calls.......................................................................... 68
Trace a malicious call........................................................................... 68
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Contents
Incoming calls 69
Activate Call Pickup ............................................................................. 69
Use Call Waiting................................................................................. 70
While away from your desk 73
Use Call Forward ................................................................................ 73
Use Internal Call Forward..................................................................... 74
Talk with more than one person 75
Use Call Join....................................................................................... 75
Set up a conference call ....................................................................... 75
Use Conferee Selectable Display........................................................... 76
Use Group Call ................................................................................... 77
Work without interruption 81
Activate Make Set Busy ........................................................................ 81
Other call features 83
Use Call Page Connect to make an announcement ................................. 83
Use Centrex/Exchange Switchhook Flash .............................................. 83
Charge a call or charge a forced call.................................................... 84
Use Enhanced Override ....................................................................... 86
Use Forced Camp-on ........................................................................... 86
Use Privacy Release ............................................................................. 87
Branch Office 89
Normal Mode ..................................................................................... 89
Local Mode......................................................................................... 89
Troubleshoot Branch Office .................................................................. 89
Hospitality features 91
Activate Message Registration .............................................................. 91
Use Maid Identification ........................................................................ 92
Display Room Status ............................................................................ 93
7
Contents
Battery packs 97
Low battery indicators .......................................................................... 97
Remove and insert the battery pack ....................................................... 98
Desktop Charger 99
Use the Desktop Charger.................................................................... 100
Clean the Desktop Charger................................................................. 101
Dual Charger 103
Use the Dual Charger......................................................................... 104
Clean the Dual Charger ..................................................................... 105
Terms you should know 107
Index 111
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Regulations and safety information

Regulations and safety information
FCC Rules – Part 15
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
WAR NING
Changes or modifications to this equipment not approved by Nortel may cause this equipment to not comply with Part 15 of the FCC rules and void the user's authority to operate this equipment.
CAUTION
This equipment contains no user-serviceable parts inside. Refer servicing to qualified service personnel.
WAR NING
• Follow standard acceptance procedures before operating the WLAN Handset 2210 near life-support systems.
• To minimize risk of interference, pacemaker users should NOT carry the WLAN Handset 2210 next to the pacemaker.
• Avoid placing the handset near small metallic objects. The handset earpiece attracts magnetic objects.
• The WLAN Handset 2210 produces noise noticeable to hearing aid users. Use a headset compatible with hearing aids.
• This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
9
Regulations and safety information

Radio Frequency (RF) information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Operational warnings

10
WAR NING
For vehicles equipped with an air bag: Do not place a
portable radio product in the area over the air bag or in the air bag deployment area. An air bag inflates with great force. If a portable radio is placed in the air bag deployment area and the air bag inflates, the radio product may be propelled with great force and cause serious injury to occupants of the vehicle.
WAR NING
Potentially explosive atmospheres: Turn off your radio
product prior to entering any area with a potentially explosive atmosphere, unless it is a radio product type especially qualified for use in such areas (for example, Factory Mutual Approved). Do not remove, install, or charge batteries in such areas. Sparks in a potentially explosive atmosphere can cause an explosion or fire resulting in bodily injury or even death.
Regulations and safety information
CAUTION
Loud noise environment: The WLAN Handset 2210
has been designed to produce optimal voice quality. However, when used in extremely loud noise environments (for example, close to working heavy machinery), users may experience degradation in call quality performance due to echo. Avoid using the handset when traversing these types of environments.
The areas with potentially explosive atmospheres referred to above include fueling areas such as below decks on boats, fuel or chemical transfer or storage facilities, areas where the air contains chemicals or particles, such as grain, dust or metal powders, and any other area where you would normally be advised to turn off your vehicle engine. Areas with potentially explosive atmospheres are often but not always posted.
Batteries: All batteries can cause property damage and/or bodily injury, such as burns, if a conductive material such as jewelry, keys, or beaded chains touches exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.
Cleaning and drying considerations: Using a leather carry case may help protect the surfaces and help prevent liquids (for example, rain) from entering into the interior of the radio product. This product is not waterproof, and exposing the unit to liquids may result in permanent damage to the unit.
If your handset interior gets wet, then do not try to accelerate drying with the use of an oven or a dryer as this will damage the handset and void the warranty. Instead, do the following: 1. Immediately power off the handset. 2. Remove battery pack from handset. 3. Shake excess liquid from handset. 4. Place the handset and battery pack in an area that is at room temperature and has good airflow. 5. Let the handset and battery pack dry for 72 hours before reconnecting the battery pack and/or powering on the handset. If the handset does not work after following the steps listed above, contact your dealer for servicing information.
See “Cleaning your handset” on page 25 for cleaning instructions.

Electromagnetic interference and compatibility

Note: Nearly every electronic device is susceptible to electromagnetic interference (EMI) if inadequately shielded, designed or otherwise configured for electromagnetic compatibility.
11
Regulations and safety information

Facilities

To avoid electromagnetic interference and/or compatibility conflicts, turn off your radio product in any facility where posted notices instru ct you to do so. Hospitals or health care facilities may be using equipment that is sensitive to external RF energy.
Medical devices Pacemakers: The Health Industry Manufacturers Association recommends that a
minimum separation of 6 inches (15 cm) be maintained between a handheld wireless radio product and a pacemaker. These recommendations are consistent with the
independent research by, and recommendations of, Wireless Technology Research.
WAR NING
Persons with pacemakers should:
• ALWAYS keep the radio product more than 6 inches (15 cm) from their pacemaker when the radio product is turned ON.
• NOT carry the radio product in a breast pocket.
• Use the ear opposite the pacemaker to minimize the potential for interference.
• Turn the radio product OFF immediately if you have any reason to suspect that interference is taking place.
Hearing aids: Some digital wireless radio products may interfere with some hearing aids. In the event of such interference, consult your hearing aid manufacturer to discuss alternatives.
Other medical devices: If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information.

Use while driving

Check the laws and regulations on the use of radio products in the area where you drive. Always obey them. When using the radio product while driving, please:
• Give full attention to driving and to the road.
• Use handsfree operation, if available.
• Pull off the road and park before making or answering a call if driving conditions so require.
12
Regulations and safety information

International certifications

Table 1 shows the international certifications applicable to the WLAN Handset 2210.
Table 1 International certifications
Australia
Brazil
Canada
2128B-12238
European Union
Norway
Switzerland Switzerland
Japan
Mexico
New Zealand Z233
Singapore IDA
Ta i wa n
Hong Kong
United States
13
Regulations and safety information
Table 1 International certifications
United States
Part 15, part 68
IEC 60950
14
Regulations and safety information

Specific Absorption Rate (SAR) information

Your wireless handheld portable telephone is a low power radio transmitter and receiver. When it is on, it receives and also sends out radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for handheld wireless phones. Those guidelines are consistent with the safety standards previously set by both U.S. and international standards bodies:
• ANSI C95.1 (1992) American National Standards Institute
• NCRP – Report 86 (1986) National Council on Radiation Protection and Measurements
• ICNIRP (1996) International Commission on Non-Ionizing Radiation Protection
• DHWC – Safety Code 6 Department of Health and Welfare Canada
Those standards were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The exposure standard for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by
the FCC is 1.6 W/kg positions specified by the FCC with the phone transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the phone while operating can be well below the maximum value. This is b ecause the phone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. Before a phone model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the government-adopted requirement for safe exposure. The tests are performed in positions and locations (for example, at the ear and worn on the body) as required by the FCC for each model. While there may be differences between the SAR levels of various phones and at various positions, they all meet the government requirement for safe exposure. The FCC has granted an Equipment Authorization for this model phone with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this model phone is on file with the FCC and can be found under the Display Grant section of http://www.fcc.gov/oet/fccid
1
. T ests for SAR are conducted using standard operating
1. In the United States and Canada, the SAR limit for mobile phones used by the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue. The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements.
15
Regulations and safety information
after searching on FCC ID IYGSNP2400. Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications Industry Association (CTIA) website at http://www.wow-com.com.
The only authorized headsets that may be utilized with the Nortel WLAN Handset 2210 are those obtainable from Nortel or its reseller partners.
The measured SAR of the SNP2400 Wireless Handset is:
0.61 W/kG @ 2462 MHz (head) 0.0379 W/kG @ 2412 MHz (body).
IMPORTANT!
Phone Operation Normal Position: Hold the phone as you would any other telephone, with the earpiece to your ear, and speak into the microphone. The internal antenna is then positioned properly.

Chargers

For the desktop and dual chargers (models DCE100 and DCE200), the following warning applies:
WAR NING
16
This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Your WLAN Handset 2210

Your WLAN Handset 2210
This document describes the WLAN Handset 2210 and its features when operating on Nortel Communication Server 1000. The WLAN Handset 2210 is a fully functional handset specifically designed for the busy office environment.
Note: Not all features described in this guide are available on all handsets. Consult your system administrator to verify which features are available for your use.
WAR NING
• Follow standard acceptance procedures before operating the WLAN Handset 2210 near life-support systems.
• To minimize risk of interference, pacemaker users should NOT carry the WLAN Handset 2210 next to the pacemaker.
• Avoid placing the handset near small metallic objects. The handset earpiece attracts magnetic objects.
• The WLAN Handset 2210 produces noise noticeable to hearing aid users. Use a headset compatible with hearing aids.
• This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
CAUTION
Loud noise environment: The WLAN Handset 2210
has been designed to produce optimal voice quality. However, when used in extremely loud noise environments (for example, close to working heavy machinery), users may experience degradation in call quality performance due to echo. Avoid using the handset when traversing these types of environments.
17
Your WLAN Handset 2210
Figure 1 WLAN Handset 2210 controls

Handset controls and descriptions

18
Use the Power On/Start Call key to turn on your WLAN Handset 2210. This key also affects some of the states of the handset (see Table 2 on page 21).
Use the Power Off/End Call key to terminate an active call and turn off the handset.
Press the Menu key to view the full description of the soft key abbreviations and access the handset features. Press and hold Power On/Start Call. Two chirps sound.The
Menu key displays a list of features. Select
these features by pressing the number key corresponding to the feature or by using the
Your WLAN Handset 2210
Up, Down, and Select buttons. This key also
affects some of the states of the handset (see Table 2 on page 21).
A B C D

Status indicators

Use the Line key to access the Feature Keys menu. Select these features by pressing the number key associated with each feature.
Note: The Line key emulates the six Feature Keys located at the top of an IP Phone 2004 display area.
Use the Function key to access the handset functions when in the active (idle) state (see Table 3 on page 23).
The Function key also provides access to the User Option menu in the standby state.
Soft keys (self-labeled) are located below
the display area. The LCD label above the key changes, based on the state of the handset. Use the four Soft keys (A, B, C, D) to activate the displayed soft key feature.
Use the Up, Down, and Select buttons on the side of the handset to navigate and activate the various menu options.
J I H GF
No Service
D C B These symbols give a visual indication of the Battery charge.
A Your battery pack charge is very low. An audible beep also
E You have a new voicemail message.
These symbols give a visual indication (from strong to weak) of the signal strength to the handset.
You are outside of the coverage area and cannot receive or place calls. The out-of-service tone plays. Return to the coverage area to re-establish the connection.
The D indicates that the battery is fully charged while the B indicates that the charge is low.
sounds. Replace your battery pack within two minutes.
19
Your WLAN Handset 2210
Your handset is downloading a new firmware file. You will be
K
unable to make or receive calls until the download is complete.
Do not power off the handset until the download icon disappears.
Melody In Service Tone
A melody is played when the WLAN Handset 2210 is turned on. When the handset completes registration with the Call Ser v er, it
plays the in-service tone.
Line Indicator
The Line Indicator area displays the line currently in use. Any lines which are not idle or active (for example, if the line is on hold or forwarded) will have a plus sign (+) sign in front of the entry for that line.
Right/Up and Left/Down Arrows
These icons, on either side of the Line Indicator, are used in the in-call menus to indicate “more items below or left” and “more items above or right.”
20
Your WLAN Handset 2210

The states of the handset

The WLAN Handset 2210 can be in one of the following states (see Table 2 ).
Table 2 The WLAN Handset 2210 states (Part 1 of 2)
State Description
Power off The handset is turned off. It is not registered with the Call Server.
Normally the handset enters the power-off state when the user presses the Power Off/End Call key for approximately two seconds when the handset is in the standby state. The batteries can be recharged in the power-off state.
Standby This is the normal state when the handset is online but inactive. In
the standby state, the handset can receive calls and access the User Option menu. To perform other operations, the handset must be active (off-hook). The standby state uses less power than the active (idle) state. The batteries can be recharged in the standby state.
Active (off-hook)
This is equivalent to a regular telephone being off-hook. The handset goes to the active (off-hook) state when you press the
Power On/Start Call key when the handset is in the standby or
active (idle) state. When in the active (off-hook) state, the handset uses a soft ring.
Active (idle) This is equivalent to a regular telephone being idle. The active
(idle) state is reached in two ways:
• An incoming call in the standby state causes the handset to go to the active (idle) state and begin ringing.
• The user presses the FCN and 3 keys when the handset is in the active (off-hook) state to access the function menu. In the active (idle) state, the handset will not ring when there is an incoming call.
Note: In the active (idle) state, the handset and access point exchange a small packet about once every 15 milliseconds. This increases the power consumption and consumes bandwidth, particularly for the R F portion of the link. Theref ore, do not leave the handset in the idle state except for special situations.
21
Your WLAN Handset 2210
Table 2 The WLAN Handset 2210 states (Part 2 of 2)
State Description
Active (on-hook)
This state is entered when the handset is in standby state and the user presses the Menu key. The handset appears to be on-hook from the Call Server point of view, and loud ringing will occur (when required). The handset display is active and the Menu,
FCN or Line menus can be accessed. The user returns to the
standby state by pressing the Power Off/End Call key. If no keys are pressed for a period of 10 seconds, the state times out and the handset returns to the standby state. Pressing the Power Off/End
Call key in any of the menus will exit the menu. Pressing the Power Off/End Call key again will return the handset to Standby
state.
Note: If the user selects any menu item or presses a soft key, the handset changes into the active (off-hook) state, the timeout condition is removed and handset will use a soft ring.
Error The handset enters the error state when it loses the signal from the
access point. If the handset regains the signal within approximately 20 seconds, it returns to the state it just left. If the handset is out of range for longer than 20 seconds, the handset restarts and returns to the standby state.
Active call The handset enters the active call state when a user is in an active
conversation. To enter this state, the user either makes a call or answers an incoming call. While in this state, the handset will use a soft ring to alert the user to another call. The user leaves this state when the call is completed by pressing the
Power Off/End Call key or if an incoming call is ended before
the user answers it.

Function menu items

Your WLAN Handset 2210 has six non-programmable Function menu items. Table 3 lists these menu items and their corresponding functions and descriptions. To activate the functions on your WLAN Handset 2210, press the Function key – in the active (on-hook) or active (off-hook) states – and the appropriate number on the keypad, or use the Up and Down buttons on the side of the handset to scroll through the functions and the Select button to select and activate a function.
22
Your WLAN Handset 2210
Note: Pressing the Function key when the handset is in active (idle) state gives a dif-
ferent menu. See “User Option menu” on page 41 for details.
Table 3 WLAN Handset 2210 function menu items
Function menu item
Function Description
1 Mute Use the Mute function to listen to the receiving
party without transmitting. Press the Mute key again to return to a two-way conversation.
2 Hold Use the Hold function to put an active call on hold.
Press the Line key beside the flashing icon to return to the caller on hold.
3 Goodbye Use the Goodbye function to enter the active (idle)
state to access the function menu. This is particularly useful if you want to make another call immediately. Simply press the FCN and 3 keys, then dial the number.
Note: If you do not intend to make another call, press the
Power Off/End Call key to end your current call and place the
handset in the standby state.
4 Directory Use the Directory function to search the Corporate
Directory, if configured.
5 Inbox Use the Inbox function to access your voice
mailbox.
6 Outbox Reserved for future use.

Enter text using the handset keypad

You can use the handset keypad to enter text on the WLAN Handset 2210. Press the key once for the first letter printed on that key , twice to get the second letter,
and three times for the third letter. The letters Q and Z do not appear on the handset keypad. They are, however,
programmed on keys 7 and 9 respectively (in alphabetical order).
23
Your WLAN Handset 2210

Scrolling

Scrolling up, down, left and right is performed as shown in Table 4.
Table 4 Scrolling functions
To scroll: Use:
Up Volume Up button Down Volume Down button Left
Right
24

Cleaning your handset

Cleaning your handset
The WLAN Handset 2210 occasionally needs to be cleaned to maintain its appearance. In general, wiping the handset surface with a plain-water-dampened cloth or paper towel removes most films or residues.
If more rigorous cleaning is required, you can use:
• A mild detergent solution. Be sure to wipe away any detergent residue with a plain-water-dampened cloth.
• Any general-purpose household glass and surface cleaner. Do not spray the handset directly. Spray the cleaner on a soft cloth or paper towel, then wipe the handset.
• Pre-treated cloths, like those used for eyeglasses or cameras.
• Pre-moistened towelettes. Avoid those containing lanolin or aloe as it leaves a slippery residue.
• Isopropyl alcohol, applied by a damp cloth or paper towel. When using alcohol, do not rub the keypad characters vigorously, as this will significantly degrade
legibility.
IMPORTANT!
• Do not use furniture polishes, waxes, or plasticizer-based cleaner.
• Do not use lanolin, aloe, glycerin, or other skin care products.
• Do not apply any solvent such as acetone or mineral spirits.
• Do not directly spray or immerse the handset.
If the headset connector becomes dirty, you may experience a scratchy or intermittent signal. To clean the connector, dip the padded end of a cotton swab in isopropyl alcohol. Gently insert in the connector and twist, repeating several times. If available, blow compressed air into the connector to clear debris.
25
Cleaning your handset
26

Basic handset operation

Basic handset operation

Turn on the WLAN Handset 2210

To turn on the handset:
IMPORTANT!
When the download icon (K) is displayed, the handset is not ready to make or receive calls. Once the icon is removed, the handset can be used.
1. Press and hold the Power On/Start Call
key for two seconds. T wo chirps sound.
2. Release the Power On/Start Call key.
The in-service tone sounds and the extension number displays.
The handset is now in standby mode and ready to make and receive calls.

Turn off the WLAN Handset 2210

To turn off the handset:
IMPORTANT!
Do not power off the handset if the download icon (K) is displayed.
1. Press and hold the Power Off/End Call
key. One chirp sounds and the handset turns off.
Note: The WLAN Handset 2210 cannot be turned off during a call. First end the call, then turn off the handset.
2. Release the Power On/Start Call key.
27
Basic handset operation

Make a call

To make a call:
To make a call using a line:
+
1. Press the Power On/Start Call key.
You receive a dial tone.
2. Dial the number. Dial calls exactly as you would with a regular telephone. You can dial extension numbers, internal numbers, or make external calls, depending on your system.
1. Press the Function key and the number
3 key to enter the active (idle) state.
2. Press the Line key and the number key (1 through 6) for the desired line.
3. Dial the number. Dial calls exactly as you would with a regular telephone. You can dial extension numbers, internal numbers, or make external calls, depending on your system.
4. Press the Power On/Start Call key.
To make a call using Predial:
28
1. Dial the number. Dial calls exactly as you would with a regular telephone. You can dial extension numbers, internal numbers, or make external calls, depending on your system.
2. Press the Power On/Start Call key.
Basic handset operation

Make a headset call

To make a call using a headset:
1. Connect the headset to the headset jack.
2. Follow the steps in “Make a call” on
page 28 to make your call.

Answer a call

The handset rings or vibrates to alert you to an incoming call. Additionally, a line number on the display flashes, and the display shows information about the call, such as the caller’s name and extension.
To answer a call:
To answer a call on another line: Note: While on a call, you hear a soft
Press the Power On/Start Call key.
beep to indicate another incoming call.
1. If on a call, press the Function key to
access the list of functions.
2. Press the number 2 key to place the
current call on hold.
3. Press the Line key to access the Line
(DN) feature keys.
To answer a headset call:
4. Press the number key corresponding to
the flashing line number.
When a headset is plugged into the handset, press any key other than Power On/Start Call, Power Off/End Call, soft keys or the side buttons.
29
Basic handset operation

Hang up a call

To hang up the handset:
IMPORTANT!
For extended battery life, press the Power Off/End Call key even when the other party hangs up first.
Press the Power Off/End Call key. Be sure to do this at the end of each call.

Change the speaker volume

To change the speaker volume:
While the handset is in the active state, press the Up and Down buttons to increase or decrease the volume of the speaker.

Silence the ringer

To silence the ringer:
30
Note: As the volume is adjusted, the setting is shown in a small bar graph on the display. The volume setting is retained between calls as well as when the telephone is powered off.
Press the Power Off/End Call key when the handset is ringing. This function does not interrupt the call and the caller can leave a voicemail message.
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