Nortel 2033 User Manual

Title page

Nortel Communication Server 1000

Nortel IP Audio Conference Phone 2033

User Guide

Revision history

May 2009

Standard 01.02. This document is up-issued to support Communication Server 1000 Release 5.0 to delete a note from “Using Forced Camp-on” section.

May 2007

Standard 01.01. This document is issued to support Communications Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: Nortel IP Audio Conference Phone 2033 User Guide (NN-10300-014).

April 2006

Standard 2.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5 IP Audio Conference Phone 2033 R2.

Revision history

Note: Changes to “Before You begin” section to reflect the Power over Ethernet option. Changes to the “Telephone Options Menu”, section to bring up to date. Changes to the “View Set Information” section to bring up to date. Changes to the “Adjust V o lume” section to bring up to date. Added the feature “Call Timer”.

April 2005

Standard 1.00. This document is a new document for Communication Server 1000 IP Audio Conference Phone 2033.

Revision history

Regulatory and safety information . . . . . . . . . . . . . . . . . . . . 9

About the IP Audio Conference Phone 2033 . . . . . . . . . . . 13

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Extension microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Cleaning the display screen . . . . . . . . . . . . . . . . . . . . . . . 19

Soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Telephone status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 21

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Connect the IP Audio Conference

Phone 2033 components . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Contents

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Configure options on the IP Audio

Conference Phone 2033 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Use the Telephone Options menu . . . . . . . . . . . . . . . . . . . . . 28

Adjust volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Adjust display screen contrast . . . . . . . . . . . . . . . . . . . . . . . . 32

Select a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Select Date/Time format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Select Local DialPad Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

View Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Select Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Select Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Contents

Select Live Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Use Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Use Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Activate Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Redial last number called . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Use Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Make a System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Place a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Use Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Record a Calling Party Number . . . . . . . . . . . . . . . . . . . . . . . 50

Trace a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 52

Use Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Use Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Use Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Secure your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Talk with more than one person . . . . . . . . . . . . . . . . . . . . . 58

Set up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Use Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Contents

Work without interruption . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Use Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Use Call Page Connect to make an announcement . . . . . . . . 62

Charge a call or charge a forced call . . . . . . . . . . . . . . . . . . . 62

Use Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Use Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Override a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Use Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Use Radio Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Virtual Office Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Virtual Office on your remote telephone . . . . . . . . . . . . . . 72

Virtual Office on your office telephone . . . . . . . . . . . . . . . 75

Virtual Office logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Set Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Flexible Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Contents

Regulatory and safety information

Table 1: EMC

Jurisdiction Standard Description

United States FCC CFR 47

Part 15

Canada ICES-003 Class B Emissions: Interference-

Australia / New Zealand

Japan VCCI Class B Emissions: Information

European Community

AS/NZS 3548 CISPR 22

EN 55022 / CISPR 22

EN 55024 Information Technology Equipment

EN 61000-3-2 Limits for harmonic current

Class B Emissions: FCC Rules for Radio Frequency Devices (see Notes 1a and 1b on page 10)

Causing Equipment Standard: Digital Apparatus

Class B Emissions: Information Technology Equipment – Radio Disturbance

Technology Equipment (see Note 2 on page 10)

Class B Emissions: Information Technology Equipment – Radio Disturbance

– Immunity Characteristics Limits and methods of

measurement

emissions (equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations

and flicker in low-voltage supply systems for equipment with rated current <= 16 A

Regulatory and safety information

Note 1a: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

Note 1b: The user should not make changes or modifications not expressly approved by Nortel. Any such changes could void the user’s authority to operate the equipment.

Note 2:

VCCI:

Class B ITE

Translation:

This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio

Regulatory and safety information

interference. Install and use the equipment according to the instruction manual.

Table 2: Safety

Jurisdiction Standard Description

United States UL 60950 Safety for Information Technology

Equipment

Canada CSA 60950 Safety for Information Technology

Equipment

European Community

EN 60950 Safety for Information Technology

Equipment

Other Safety Approvals:

• IEC 60950: Safety for Information Technology Equipment

Note 3: All Components of the IP Audio Conference Phone 2033 Release 2.0 shipped to Europe comply with European Union Environmental Directives (EU ED).

Regulatory and safety information

DenAn regulatory notice for Japan

About the IP Audio Conference Phone 2033

The IP Audio Conference Phone 2033 brings voice to the audio conference environment by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

Note 1: Not all features are available on all telephones. Consult your system administrator to verify which features are available for your use.

Note 2: On the IP Audio Conference Phone 2033, the soft key labels display directly above the soft key.

Basic features

The IP Audio Conference Phone 2033 supports the following features:

• three soft keys that, when required, map to 4 soft keys to provide access to a maximum of 10 functions

• multi-field LCD screen

• up to two extension microphones to provide microphone coverage in larger rooms

• volume control bar for adjusting ringer and speaker volume

• two specialized fixed keys: — Services — Message (Inbox)

• three call-processing fixed keys: —Line —Hold — Goodbye

• automatic network configuration

About the IP Audio Conference Phone 2033

Figure 1 shows the IP Audio Conference Phone 2033.

Figure 1: IP Audio Conference Phone 2033

About the IP Audio Conference Phone 2033

Extension microphones

The IP Audio Conference Phone 2033 supports up to two extension microphones that extend the microphone range in large rooms. Each extension microphone has a Mute button and an LED indicator to indicate the current mute state.

Figure 2 shows an extension microphone.

Figure 2: Extension microphone

About the IP Audio Conference Phone 2033

Telephone controls

Use the Volume control buttons to adjust the volume of the ringer and speaker.

Use the Mute key on the main unit or any extension speaker to mute the speaker. The Status indicator LED blinks red when mute is activated.

Note: Pressing the Mute key on the extension microphone toggles the mute state of the entire telephone, not just the microphone.

Use the Line (DN) key to access the single line and activate on-hook dialing. No status icon or LED is provided.

Use the Goodbye key to terminate an active call.

Press the Hold key to put an active call on hold. Press the Line (DN) key to return to the caller on hold.

Press the Message (Inbox) key to access your voice mailbox.

About the IP Audio Conference Phone 2033

Use the Navigation keys to scroll through menus and lists appearing on the LCD screen.

Arrows appear on the left side of the display screen to indicate there is more information to be displayed.

Soft keys are located below the LCD screen. The LCD screen above the key changes, based on the active soft key function. Refer to “Soft keys” on page 20 for further information.

Press the Shift soft key labeled >> to access the second layer of soft keys.

Note: When a triangle appears before a key label, the feature is active.

About the IP Audio Conference Phone 2033

Press the Services key and use the

Navigation keys to access the following

items:

• Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Local DialPad Tone — Set Information — Ring type — Call timer — Live Dial Pad

• Password Admin: — Station Control Password

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)

Note 1: Press the Services key to exit from any menu or menu item.

Note 2: The Password Admin menu may not be available on your IP Audio Conference Phone 2033. Consult your system administrator.

About the IP Audio Conference Phone 2033

Telephone display

The IP Audio Conference Phone 2033 has two display areas:

• The upper display area contains single-line information for items such as the caller number, caller name, feature prompt strings, user-entered digits, date and time information, and set information.

• The lower display area provides soft key label information. Refer to “Soft keys” on page 20 for further information.

Figure 3 shows the LCD screen.

Figure 3: IP Audio Conference Phone 2033 LCD screen

Cleaning the display screen

Gently wipe the screen with a soft, dry cloth.

CAUTION

Do not use any liquids or powders on the phone.

Using anything other than a soft, dry

cloth can contaminate telephone components and cause premature failure.

About the IP Audio Conference Phone 2033

Soft keys

The IP Audio Conference Phone 2033 has three soft keys. A maximum of 10 functions can be assigned to these soft keys. Your system administrator assigns functions to the soft keys in layers.

Use the Shift (>>) key to navigate the layers of soft keys. If there are only three functions assigned to the soft keys, the Shift (>>) key does not appear and all three functions are displayed.

Figure 4 shows the soft keys on the display area.

Figure 4: Soft keys

The soft key label has a maximum of six characters. Each soft key includes the soft key label and an icon. When a soft key is in use, a flashing icon appears at the beginning of the soft key label, and the label shifts one character to the right. (If the label is six characters long, th e last or rightmost character is truncated.) If a soft key is ena bled, the icon state changes to On. It remains in the on state until the soft key is pressed again. This cancels the enabled soft key and turns the icon off, returning the soft key label to its original state.

Telephone status indicators

The IP Audio Conference Phone 2033 uses three bi-col or LED lights, located around the speaker, to indicate the telephone status.

About the IP Audio Conference Phone 2033

Table 3 lists the telephone state corresponding to the status indicator.

Table 3: Status indicators

LEDs Status

Solid green Active call Flashing red Incoming call Blinking red Mute

The idle telephone display also indicates if there is a message waiting or missed call.

Each extension microphone also has an LED indicator, indicating the mute status of the telephone.

Call features and Flexible Feature Codes

System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone.

Call features and FFCs must be assigned to your telephone and supported by system software.

Security features

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your telephone

• Password-protected telephone features (for example, Remote Call Forward)

Your system administrator defines your initial SCPW. Contact your system administrator for detailed inform ation.

About the IP Audio Conference Phone 2033

To change your SCPW:

1. Press the Services key.

2. Press the Navigation keys to scroll and highlight Password Admin.

3. Press the Select key.

4. Use the dialpad to enter your password at the prompt.

5. Press the Navigation keys to scroll and highlight New Password.

6. Press the Select key.

7. Use the dialpad to enter the new password.

About the IP Audio Conference Phone 2033

8. Press the Select key to accept the new password.

Note: If you are locked out of your IP Audio Conference Phone 2033, or forget your SCPW, contact your system administrator.

Connect the IP Audio Conference Phone 2033 components

Before you begin

CAUTION

Damage to equipment Do not plug the IP Audio Conference

Phone 2033 into a regular telephone jack. Doing so results in severe damage to the IP phone. Consult your system administrator to ensure that you plug your set into a 10/100BaseT network interface.

Note: Your IP Audio Conference Phone 2033 supports both AC power and Power over Ethernet (PoE) options. To use Power over Ethernet, where power is delivered over CAT5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required. If necessary an AC power supply can be used, when the Power over Ethernet option is not available.

Connect the IP Audio Conference Phone 2033 components

Steps

1. Connect one end of the CAT5 Ethernet cable to the network interface located on the back of the Power over Ethernet (PoE) module. (see

Figure 5). Plug the other end of the CAT5 Ethernet cable in to the IP

network interface.

Figure 5: Power Over Ethernet (PoE)

2. Connect the CAT5 Ethernet cable attached to the PoE module to the IP Phone. Thread the CAT5 Ethernet cable through the channel on the bottom of the IP Phone and plug it into the PoE module port on the IP Phone.

— If you are using local power, connect one end of the AC adapter

cord to the power supply port located on the back of the PoE module. Thread the cord through the channel to the bottom of the PoE module and plug the other end into the AC power source . Ensure the correct AC power transformer is used. The voltage rating on the transformer must match the wall outlet voltage.

Connect the IP Audio Conference Phone 2033 components

Figure 6: IP Audio Conference Phone 2033 connections

3. To connect an extension microphone, run the microphone cord through one of the side channels on the bottom of the main unit, and plug it into one of the extension microphone jacks. See Figure 6.

Note: A maximum of two extension microphone jacks are supported.

Configure options on the IP Audio Conference Phone 2033

The IP Audio Conference Phone 2033 Services menu lists the following submenus:

•The Telephone Options menu enables you or your system administrator to configure telephone preferences.

•The Password Admin menu enables you or your system administrator to change the Station Control Password.

•The Virtual Office Login and Test Local Mode (for Branch Office) menus are listed when an IP Audio Conference Phone 2033 Cla ss of Service is set for Virtual Office and Branch Office. For more information, see page 71.

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus may not be available on your IP Audio Conference

Phone 2033. Consult your system administrat or.

The Telephone Options menu offers the following options:

— Volume adjustment — Contrast adjustment — Language — Date/Time — Local Dialpad Tone — Set Info — Ring type — Call Timer — Live Dialpad

Note: When an option has a sublist, an ellipsis (...) appears after the option.

Configure options on the IP Audio Conference Phone 2033

Use the Telephone Options menu

To use the Telephone Options menu:

1. Press the Services key.

2. Press the Navigation keys to scroll and highlight Telephone Options.

3. Press the Select key.

4. Press the Navigation keys to scroll and highlight an option (for example,

Language...).

5. Press the Select key. The display provides information required to adjust your selection.

6. Choose one of the following: — Press the Select key to save your

changes.

— Press the Cancel key to keep

existing settings.

Configure options on the IP Audio Conference Phone 2033

Adjust volume

To adjust the volume, press the Services key, select Telephone Options and select Volume adjustment from the menu. Choose one of the following:

• Ringer

• Handset Listen

• Buzzer Note 1: The option On Hook Dialing Listen is not applicable to the IP

Audio Conference Phone 2033. Note 2: Volume can also be adjusted using the Volume control

buttons. See “Telephone controls” on page 16.

To adjust Ringer volume:

1. Press the Navigation keys to scroll and highlight Ringer.

2. Press the Select key.

3. To increase or decrease the Ringer volume, choose one of the following:

— Press the Down/Up soft keys. — Press the Navigation keys.

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