Nortec Remote Interface User Manual
Important: Read and save these instructions. This guide to be left with equipment.
Remote
Interface
Operation Manual
Includes installation, operation and
troubleshooting information for the
Remote User Interface with Nortec
humidifiers.
2577352-A | 30 APR 2014
Thank you for choosing Nortec.
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Proprietary Notice
This document and the information disclosed herein are proprietary data of Nortec Humidity Ltd. Neither this
document nor the information contained herein shall be reproduced used, or disclosed to others without the
written authorization of Nortec Humidity Ltd., except to the extent required for installation or maintenance of
recipient’s equipment. All references to the Nortec name should be taken as referring to Nortec Humidity Ltd.
Liability Notice
Nortec does not accept any liability for installations of humidity equipment installed by unqualified personnel or the
use of parts/components/equipment that are not authorized or approved by Nortec.
Copyright Notice
Copyright 2014 Nortec Humidity Ltd. All rights reserved.
Content
1
Introduction
1
Getting Started
1
System Requirements
2
Network Connections
2
Direct Cable Connections
3
Local Area Network Connection
3
Cable Connection
5
Setting the Humidifier IP Address
6
Configuring the Computer
6
Windows XP/Vista/7/8/8.1
7
Mac OSX
7
Other Operating Systems or Devices
7
8
Advanced Configurations
Logging into the Web Interface
10
Operation/Configuration
10
Navigating the Web Interface
12
Status Page
14
Features Page
15
Control Page
18
Networking Page
21
General Page
23
History Page
25
Factory Page
26
Help Page
27
Support and
Troubleshooting
27
Web Browser Troubleshooting
28
Other Common Issues
28
Support Contact
Introduction
Getting Started
The Nortec Remote User Interface enables users to operate their humidifier remotely using a
computer or tablet. This enables users to monitor the operation of the humidifier, as well as
make certain configuration changes without needing to be physically present at the unit. It is
ideal for facility managers with multiple humidifiers, users who prefer remote access, and
service technicians. All humidifiers equipped with the touch screen “Integrated Controller”
include this functionality as a standard feature.
System Requirements
The Remote User Interface operates over a Local Area Network (LAN) or through a direct
connection between a computer and the humidifier. To take advantage of the Remote User
Interface you will need the following:
1. Nortec Humidifier with Integrated controller (such as the NH-EL)
2. A wired (“ethernet”) connection between the humidifier and the local area network or
computer.
3. A computer or tablet device with a web browser installed. Browsers such as Internet
Explorer, Google Chrome, Mozilla Firefox are examples of acceptable web browsers.
NOTE: While the Remote User Interface requires a web browser to display data, a
connection to the internet is NOT required.
4. A wired or wireless connection between computer and the Local Area Network (LAN).
Tip: Nortec Humidifiers equipped with the touch screen Integrated Controller are also capable of
connecting to Nortec OnLine. Nortec OnLine allows you to monitor and connection to your
humidifiers over the internet through www.norteconline.com. It is ideal for facility managers
who operate multiple humidifiers or multiple locations, and provides many advanced features
such as email notifications when service is required. Find out more by visiting
www.norteconline.com!
Web Interface | 1
Network Connections
There are two ways to connect to the humidifier:
Direct Cable Connection
The simplest network connection schematic is shown in Figure 1: Direct Cable Connection
below. In this method, a humidifier is connected directly to computer or table using an Ethernet
cable. This method is ideal for temporary connections, such as troubleshooting.
Figure 1: Direct Cable Connection
2 | Web Interface
Local Area Network Connection
In this method, the humidifier is first connected to a Local Area Network (LAN), and the
computer (or computers) access the humidifier via the LAN. This method allows for multiple
humidifiers to be connected at once, and is recommended for more permanent installations.
The LAN method is demonstrated in Figure 2: Local Area Network Connection below. For optimal
reliability, a wired connection between the humidifier and LAN is recommended. If a wireless
(“wifi”) connection is desired, this can be achieved through the use of a Wireless Bridge,
provided by others. Refer to the documentation provided with the bridge for configuration and
setup.
Figure 2: Local Area Network Connection
Cable Connections
Regardless of method chosen, perform the following steps to connect the humidifier to the
computer or network:
1. Power off the humidifier using the main switch. Switch off power to the humidifier using the
external disconnect or breaker panel.
2. Identify the location of the NH-EL Integrated Controller. The Integrated Controller is located
behind the touchscreen display, and is accessed by opening the electrical compartment of
the humidifier. See Figure 3: Integrated Controller Location for more information.
3. Connect a CAT-5, 5e, or 6 cable with an RJ-45 termination (also called a standard Ethernet
cable) to the port on the bottom of control board as shown in Figure 4: RJ-45 Port Location.
Web Interface | 3
The Ethernet cable should be routed through the cable knockouts found at the bottom of the
humidifier’s electric compartment.
4. Close the electrical compartment and restore power to the humidifier.
Figure 3: Integrated Controller Location
4 | Web Interface
Figure 4: RJ-45 Port Location
Setting the Humidifier IP Address
Setting
Options
Description
IP Type
Fixed
DHCP
Select between a Fixed (Static) IP address or a Dynamic (DHCP) IP address.
DHCP is the default setting.
IP Address
Display
Specify
In DHCP Mode, this field displays the IP that the humidifier has received. In
Fixed mode, use the numeric entry to specify an IP address.
Currently only IPv4 addresses are supported.
Subnet Mask
Display
Specify
In DHCP Mode, this field displays the subnet mask that the humidifier has
received.
In Fixed mode, use the numeric entry to specify a subnet mask.
Default
Gateway
Display
Specify
In DHCP Mode, this field displays the Default Gateway that the humidifier is
communicating with.
In Fixed mode, use the numeric entry to specify an Default Gateway.
Primary DNS
Display
Specify
In DHCP Mode, this screen displays the primary DNS that the humidifier will
use for resolving domain names.
In Fixed mode use the numeric entry to specify a DNS.
Secondary DNS
Display
Specify
In DHCP Mode, this screen displays the secondary DNS that the humidifier will
use for resolving domain names if the primary is unsuccessful.
In Fixed mode use the numeric entry to specify a DNS.
MAC Address
Display
Displays the humidifier MAC address.
Host Name
Display
Displays the host name.
In order to communicate on a Local Area Network (LAN), the humidifier must be assigned an IP
Address. By default the humidifiers will acquire an address automatically through DHCP. If your
network has DHCP disabled, you prefer to set a static IP address, or you are making a direct
cable connection, the humidifier configuration must be adjusted.
Perform these steps to find display or change the IP address of the humidifier. Be sure to note
the IP address of the humidifier as you will need to enter it later into your web browser to access
the Remote User Interface.
1. Power on the humidifier and wait until it has booted to the home screen.
2. Press Menu on the touchscreen.
3. Enter the Service password 0335 and press the ✓(checkmark button) to commit.
4. Select Configuration.
5. Select Comms Menu.
6. Press the ↓ arrow to scroll down to Network Parameters.
7. Available settings are described in Table 1: IP Address Settings. Press ✓ after entering
values to commit to change.
8. Record the IP address of the humidifier
Table 1: IP Address Settings
The procedure is summarized as follows:
Menu > 0335 > Configuration > Comms Menu
Web Interface | 5
Configuring the Computer
If you are making a direct cable connection to the humidifier, you will need to ensure that the
network settings match between the computer and humidifier. To display or change the
network settings on your computer, perform the following steps:
Windows XP / Vista / 7 /8 / 8.1:
1. Power the computer. Open the Control Panel by clicking Start followed by Control Panel
(Windows Vista / 7), or by clicking Desktop followed by This PC, followed by Open Control
Panel (Windows 8).
2. Select Network and Sharing Center (Network Connections in Windows XP).
3. Select Change Adapter Settings. (Skip to Step 4 in Windows XP).
4. Right click on your Ethernet adapter and select Status followed by Details to view your
configuration.
In a direct cable connection scenario, it is normally recommend to change the humidifier
settings to match the computer settings. In this case, you would follow the steps listed in
Setting the Humidifier IP address, and set the humidifier with the following settings :
IP Type : Static
IP Address : Use the same IP address as the computer, however change the last 3 digits to a
unique value. (Note : final 3 digits must be between 000 and 255).
Subnet Mask : Match the subnet mask displayed on the computer.
Default Gateway : Match the Default Gateway displayed on the computer.
Primary / Secondary DNS : Match the DNS settings displayed on the computer.
Alternatively, you can also choose to configure the computer to match the humidifier. In this
case follow steps 1 to 4 above, followed by these additional steps :
5. Click Close exit the popup window in step 4. You should still see the connection Status
window.
6. At the bottom of this window, under the Activity heading, click Properties.
7. Click Internet Protocol Version 4 (TCP/IP) followed by Properties.
8. Note the current settings, and then click the radio buttons for Use the Following IP Address
and Use the following DNS server addresses.
9. Configure the computer with the following settings :
IP Address : Use the same IP address as the humidifier, however change the last 3 digits to a
unique value. (Note : final 3 digits must be between 000 and 255)
Subnet Mask : Match the subnet mask displayed on the humidifier.
Default Gateway : Match the Default Gateway displayed on the humidifier.
Primary / Secondary DNS : Match the DNS settings displayed on the humidifier.
6 | Web Interface
Mac OSX
1. Click the Apple menu.
2. Select System Preferences.
3. Select Network.
4. Select Ethernet.
5. In some versions of OSX settings will not appear on this screen. In this case select
Advanced… to view the settings.
In a direct cable connection scenario, it is normally recommended to change the humidifier
settings to match the computer settings. In this case, you would follow the steps listed in
Setting the Humidifier IP address, and set the humidifier with the following settings :
IP Type : Static
IP Address : Use the same IP address as the computer, however change the last 3 digits to a
unique value. (Note : final 3 digits must be between 000 and 255)
Subnet Mask : Match the subnet mask displayed on the computer.
Default Gateway : Match the Router displayed on the computer.
Primary / Secondary DNS : Match the DNS servers displayed on the computer.
Alternatively you can choose to configure the computer to match the humidifier. In this case
follow steps 1 to 4 above, followed by these additional steps :
6. Click the Configure IPv4 dropdown and select Manually.
7. Note the current settings for later and then configure the computer with the following
settings :
IP Address : Use the same IP address as the humidifier, however change the last 3 digits to a
unique value. (Note : final 3 digits must be between 000 and 255)
Subnet Mask : Match the subnet mask displayed on the humidifier.
Router: Match the Default Gateway displayed on the humidifier.
DNS Server: Match the DNS settings displayed on the humidifier
Other Operating Systems or Devices
Any device with a web browser is capable of displaying the Remote User Interface. For
operating systems or devices not listed above, please consult the documentation for your
specific platform for information on displaying and configuring network settings.
Advanced Configurations
Advanced connections, such as a securely accessing the Remote User Interface from outside of
the local area network, can be achieved with a variety of techniques including placing the
humidifier in a network DMZ. Please consult your network administrator for support in these
cases. Configuration of advanced networking is performed on the LAN itself, and does not
usually require additional changes on the humidifier.
Web Interface | 7
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