Nokia N-Gage Service Manual 03 nem4 sersw

Nokia Customer Care

NEM-4 Cellular Phones

3 - Service Software

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Table of Contents

Page No

Service Software ............................................................................................................ 3

Phoenix........................................................................................................................... 3

Supported operating systems .......................................................................................3

Hardware requirements for using Phoenix ..................................................................3

Introduction ..................................................................................................................3

Installing Phoenix...................................................................................................... 3

Uninstalling Phoenix................................................................................................. 4

Data package for Phoenix (product specific)............................................................ 4

Before installation..................................................................................................... 4

Installation of Phoenix data package (product specific) ........................................... 5

SW update flashing setup ............................................................................................9

Equipment list ........................................................................................................... 9

Flashing instructions ..................................................................................................10

Connecting phone to service accessories................................................................ 10

Opening phone for SW update................................................................................ 10

Connecting phone to FLA-41 adapter..................................................................... 10

Steps through SW update ...........................................................................................11

Service concepts ........................................................................................................16

Setup instructions .......................................................................................................18

NEM-4 SW update using FPS-8 and FLA-41......................................................... 18

NEM-4 SW update in Point of Sales....................................................................... 18

Energy management, Calibrations and RF testing (Assembled phone).................. 19

Component level fault finding................................................................................. 20

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Service Software

Phoenix

Phoenix is the new generation Service Software. It has been designed to meet the challenges in servicing modern cellular phone technology.

The Phoenix program has been built using component architecture. This means that the actual program is small and most of the program’s functionality is divided into dynamically loaded modules (DLLs).

Supported operating systems

Windows 98, 2000, ME and NT 4.0 (SP4).

Hardware requirements for using Phoenix

Minimum: Processor 233 MHz, RAM memory 64 MB, Disk space 50-100 MB.

Recommended for Windows 2000: Processor 700 MHz, RAM memory 512 MB, Disk space 50-100 MB.

Introduction

This section briefly describes how to install the Phoenix software and includes some basic information on how to use the program. For more detailed information, please refer to Phoenix’s Help -files. Each feature in Phoenix has its own Help function, which can be activated while running the program.

Press the F1 key or the feature’s Help-button to activate a Help -file.

Installing Phoenix

1 Download the latest release. Please contact your regional After Market Services

point for information on where to download the latest release.

Download and read the release notes, which have useful information on the software version you are using.

2 Download the latest data packages for the products you will be using.

3 Before you start installing the program, check that

- the dongle is attached to parallel port. Contact your supervisor in order to obtain a suitable dongle.

- you have administrator rights (Windows 2000 or NT only). This is required in order to be able to install Phoenix.

4 Install Phoenix by executing the Phoenix installation package and follow the

instructions on the screen.

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Initially the setup files are extracted into the file system.

Note: If the setup files are already extracted (left in the file system from previous installation) “Overwrite Protection” dialog appears. Always click "Yes to All" to overwrite the existing setup files.

5 The installation checks that the latest supported dongle driver version is

installed. The dongle driver is installed if there is no previous installation of the dongle driver or if the installed dongle driver is older than the latest supported version.

Note: If the dongle driver is installed during installation, you need to reboot your PC and restart the installation after reboot.

Program files are stored under ” C:\Program Files\Nokia\Phoenix” (default).

6 Install the data package by executing the installation package and follow the

instructions on the screen.

The data packages will create product specific directories under the installation directory.

Data files are stored under ” C:\Program Files\Nokia\Phoenix” (default).

Uninstalling Phoenix

If you need to remove Phoenix Service Software from your computer:

1 Make sure that the dongle is attached (unregistration).

2 Go to the Control Panel and select Add/Remove Programs.

3 Select NEM-4 RELEASE for uninstallation and click Add/Remove.

4 Click OK to remove the application.

You may have to reboot your PC after uninstallation.

Note: If you have different product packages installed, the components are uninstalled only if they are not included in other product packages.

Data package for Phoenix (product specific)

Before installation

• Product Data Package contains all product specific data to make the Phoenix Service Software ant tools usable with certain phone model.

• It also includes the latest version of flash update package for FLS-4* and FPS-8*.

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• Check that the Dongle is attached to the parallel port of your computer.

• Install Phoenix Service SW.

• Download the installation package (e.g. NEM- 4_dp_ea_ams_v_1_0_MCUSW3_30_16MB.exe) to your computer (e.g. C:\TEMP).

• Close all other programs.

• Run the application file (e.g. NEM- 4_dp_ea_ams_v_1_0_MCUSW3_30_16MB.exe) and follow instructions on the screen.

If you already have the Phoenix Service SW installed on your computer, sooner or later there will be need to update it when new versions are released.

Installation of Phoenix data package (product specific)

Run the NEM-4_dp_ea_ams_v_1_0_MCUSW3_30_16MB.exe to start installation.

When you choose “Next” the files needed for installation will be extracted. Please wait…

Choose “Next” to continue.

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From this view you can see the contents of the Data Package. Read the text carefully. There should be information about the Phoenix version needed with this data package.

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