Nokia E61, Good Mobile Messaging User Manual

Good Mobile
Messaging
Wireless Enterprise Messaging System
User’s Guide
Version 4.9 Beta
User’s Guide (Last revised: 04/12/06) Documentation complies with client software beta version 4.9
Copyright, trademark and patent information.
©Good Technology, Inc. 2001-2006. All rights reserved. All use subject to license terms posted at www.good.com/legaldocs. Good, Good Technology, the Good logo, GoodInfo, GoodAccess, GoodControl, Good Messaging Forms, Good Messaging and powered by Good are trademarks of Good Technology, Inc. VeriSign(R) is a registered trademark of VeriSign, Inc. All other trademarks and service marks contained herein are the property of their respective owners. For example, Microsoft, Windows, Windows NT, Exchange and Outlook are trademarks of Microsoft Corporation. RIM, Research in Motion, RIM 950, RIM 957, and BlackBerry are registered trademarks or trademarks of Research in Motion Limited. Mobitex is a trademark of the Swedish Telecommunications Administration that may be registered in some jurisdictions. Datalight is a registered trademark of Datalight, Inc. FlashFX(tm) is a trademark of Datalight, Inc. Cingular, Cingular Wireless, the Cingular Icon, Xpress Mail, and Xpress Mail with Good Messaging are trademarks of Cingular Wireless, LLC. All rights reserved.
Some or all of the following notices may apply to portions of the software or documentation provided by Good Technology, Inc.: Outside In®Wireless Export © 2001 Stellent Chicago, Inc. All rights reserved. Copyright 1993-2001 Datalight, Inc., All Rights Reserved. U.S. Patent Office 5,860,082. Code written by John Halleck is used with his permission. This dis­tribution contains executables of the Netscape ® Security Service (NSS) and Netscape Porta­ble Runtime (NSPR). You may obtain the source code for these files from www.mozilla.org, which source files are subject to the Mozilla Public License 1.1. Part of the software embed­ded in this product is eCos - Embedded Configurable Operating System, a trademark of Red Hat. Portions created by Red Hat are Copyright (C) 1998, 1999, 2000 Red Hat, Inc. (http:// www.redhat.com/). All Rights Reserved. THE SOFTWARE IN THIS PRODUCT WAS IN PART PROVIDED BY RED HAT AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANT­ABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED BY RED HAT. IN NO EVENT SHALL RED HAT BE LIABLE FOR ANY DIRECT, INDIRECT, INCI­DENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. You may obtain a copy of the source code of the eCos Original Code from http:/ / www.redhat.com. You may obtain a copy of source code of Good Technology, Inc.'s Modi­fications that have been publicly released in Executable form by sending an email to sup­port@good.com. The source code of the eCos Original Code and Good Technology, Inc.'s Modifications are subject to the Red Hat eCos Public License Version 1.1 (copy available at http://www.redhat.com/.)
Some or all of the following notices may also apply to portions of the software or documen­tation provided by Good Technology, Inc.: ScriptEase(tm) Javascript/ECMAScript inter­preter developed by Nombas, Inc. All Rights Reserved. This product includes software developed by the Apache Software Foundation (http://www.apache.org). Copyright (c) 2000-2003, The Apache Software Foundation and/or Yves Piguet. All rights reserved. Nei­ther the name of Yves Piguet nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. Licensed under the Apache License, Version 2.0 (the “License”); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://
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writing, software distributed under the License is distributed on an “AS IS” BASIS, WITH­OUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License. Copyright (c)1999-2001 Dan Adler, 315 E72 St. NY, NY, 10021 USA. mailto: dana-
dler@rcn.com All rights reserved. The Jetty Package is Copyright Mort Bay Consulting Pty.
Ltd. (Australia) and others. Individual files in this package may contain additional copy­right notices. The javax.servlet packages are copyright Sun Microsystems Inc. Copyright (c) 1990-2003 Sleepycat Software. All rights reserved. You may obtain a copy of the source code for the DB software from http://www.sleepycat.com of Good Technology, Inc.’s Modifications that have been publicly released in Executable
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form by sending an email to support@good.com. Copyright ©1996-1999 Corporation for National Research Initiatives; All Rights Reserved. Copyright (c) 1995-2000 by the Hypersonic SQL Group. All rights reserved. Copyright (c) 2001-2002, The HSQL Development Group. All rights reserved. Copyright 2002 (C) Nathaniel G. Auvil. All Rights Reserved. Copyright (c) 1998-2000 World Wide Web Consortium (Massachu­setts Institute of Technology, Institut National de Recherche en Informatique et en Automatique, Keio University). All Rights Reserved. Copyright (c) 2001 MX4J. All rights reserved. Copyright 1994-2005 Sun Microsystems, Inc. All Rights Reserved. Copyright 1999,2000 Boris Fomitchev Copyright 1994 Hewlett-Packard Company Copyright 1996, 97 Silicon Graphics Computer Systems, Inc. Copyright 1997 Moscow Center for SPARC Technology. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WAR­RANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DIS­CLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PRO­CUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Good Technology, Inc. may have patents or pending patent applications, trademarks, copyrights or other intellectual property rights covering this subject matter. The software and documentation do not give you any license to these patents, trademarks, copyrights, or other intellectual property rights except as expressly provided in any written license agreement from Good Technology, Inc. The software and documentation may be covered by one or more patents as set forth at http:// www.rim.net/patents which have been licensed by Research in Motion, Ltd. (“RIM”) to Good. RIM is not affiliated with, nor does RIM endorse the operability of, the products or services described herein. Such patent license should not be construed as exhausting RIM's rights to royalties or damages or other compensation or relief or the grant of any express or implied license: (a) in relation to customer's use of third party products (except to the extent that use of third party email applications arises as a direct result of the customer using Good's products or services or the customer uses a third party wireless personal digital assistant or network carrier services in conjunction with Good's products or services); or (b) where customer or the supplier of the wireless personal digital assistant or wireless network services asserts any intellectual property rights against RIM notwithstanding the terms of clause (a) above, and RIM has exercised its right to suspend all or a portion of the licenses granted to Good.
Disclaimer
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Good Technology, Inc. Information in this document is subject to change without notice. This publication could include technical inaccuracies or typographical errors. Good Technology may make improvements or changes in the products or the programs described in this publication at any time.
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Good Technology, Inc. 4250 Burton Drive Santa Clara, CA, 95054 Tel. (408) 327-6000 Fax (408) 327-6001
www.good.com
Be Good. Be Safe. Please do not use while driving or engaged in any other activity that requires your full attention.
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Contents
1Overview11
About Good Messaging 12
Features and Benefits 12
System Overview 14
How Good Messaging Changes Your Handheld 15
About Good Messaging Applications 17
For More Information 18
2 Getting Started 19
Using Good Messaging 19
Palm OS Handhelds 19 Windows Mobile Pocket PC Handhelds 22 Windows Mobile Smartphones 23 Symbian OS, Nokia Series 60 Handhelds 26
Turning the Handheld On and Off 28
The Handheld Battery 29
Extending Battery Life 29
Good Messaging and the Handheld Radio 30
Good Messaging and Your Phone 33
Making a Call 33
Dialing by Name 34 Using Speed Dial 34
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Working Offline 35
Activating Data Transmission 35
Interaction with Wi-Fi 35
Resetting Your Handheld 36
Restoring the Good Messaging Applications 36
Entering Text 37
Entering Text on a Windows Mobile Smartphone 37 Cutting, Copying, and Pasting Text 39 Changing Dates and Times 39
Getting Help 40
3 Using Good Messaging Email 41
Creating Email Messages 41
Searching the Global Address List 43
Viewing Email Messages 45
Viewing Email Attachments 47 Viewing Digitally-Signed or Encrypted Messages 49
Replying to Email Messages 49
Responding to a Meeting Request 50
Viewing a Sender’s Email Address and Adding It to Your Contacts 51
Finding Messages 52
Sorting Messages 52
Using Email Folders 53
Viewing Email Folders 54 Filing Email Messages in Folders 55
Deleting Email Messages 55
Setting Email and Display Options 56
Blocking Messages from a Sender 57 Synchronizing Messages Filtered to Other Folders 58
Notes on Synchronization 59
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4 Additional Applications 61
Contacts 62
Understanding the Company History Folder 63 Viewing Contacts 64 Finding Contacts 64 Editing Contacts 65 Deleting Contacts 65 Adding Contacts 66 Adding and Deleting Shared Folders 67 Setting Contact Options 68 Using Contacts with Other Applications 69
Calendar 70
Viewing Appointments 71 Adding New Appointments or Meetings 71 Changing Appointments 73 Setting Calendar Options 73
Notes/Personal Journal 74
Viewing and Editing Notes 74 Adding Notes/Journal Entries 74 Deleting Notes/Journal Entries 75
Tasks/To Do Lists 75
Viewing Tasks/To Do Lists 76 Adding New Tasks/To Do List 77 Editing Tasks/To Do Lists 78 Deleting Tasks/To Do Lists 78 Setting Task/Do List Options 78
GoodLink Forms Applications 79
Installing GoodLink Forms Applications 79 Using GoodLink Forms Applications 81 Deleting GoodLink Forms Applications 84
5 Preferences and Maintenance 85
Setting Good Messaging Preferences 86
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Backing Up Good Messaging 88
Using Notifications 89 Using Autotext 91
Data Storage and Aging 92
Software Updates and Policy Changes 94
Installing Additional Software 94 Updating Good Messaging and Other Applications 95
6 Keyboard Command Reference 99
Shortcuts for Palm OS Handhelds 99
Shortcuts for Windows Mobile Pocket PC Handhelds 100
Shortcuts on Windows Mobile Smartphones 101
Shortcuts on Symbian OS, Nokia Series 60 Handhelds 102
A Wireless Setup 103
Memory Requirements 104 Procedure Overview 106 Installing Good Messaging for the First Time 106
Index 111
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1 Overview
Welcome to Good Mobile Messaging, the behind-the-firewall, wireless corporate email and data access system from Good Technology. Good Messaging enables mobile professionals to access their corporate email, PIM (Personal Information Management), and enterprise data wirelessly while away from the office.
Good Messaging on Windows Mobile, PPC
Good Messaging on Windows Mobile, Smartphone
Good Messaging on Symbian OS, Nokia Series 60
Good Messaging on Palm OS
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Overview
About Good Messaging
Good Messaging provides mobile users with a wirelessly synchronized connection to their company servers, so they can instantly access up-to-date corporate email, attachments, contacts, calendar, notes, tasks, public folders, and critical enterprise data when away from their desks.
Good Messaging‘s enterprise-class solutions are available on a variety of handhelds. Good Messaging is a complete encrypted wireless system for accessing corporate messaging and data from behind the firewall on the mobile handheld.
The complete Good Messaging system includes:
The Good Messaging Client, supporting a broad number of
handhelds
The Good Messaging Server, an easy-to-install enterprise class
application allowing for elegant fleet management/global policy control and remote security enforcement of wireless synchronization
Features and Benefits
The Good Messaging application software runs on the following handheld types:
Palm OS Treo 600 and 650 handhelds
Windows Mobile 2003 and 5.0 Pocket PC and Smartphone
handhelds (including Treo 700w)
Symbian OS Nokia Series 60 handhelds.
Good Messaging is fully compatible with the Microsoft® Outlook® and Lotus® Notes® environment.
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Features and Benefits
The following are some of the key features and benefits of Good Messaging:
Wireless corporate email and data—Extends all the capabilities of
Microsoft Outlook or Lotus Notes and data access to a wireless handheld, including email, attachments, calendar, contacts, public folders, notes, journal, to do items, and tasks.
Up-to-date — Two-way wireless synchronization between the
handheld and Microsoft Exchange Server® or Lotus Domino Server based data to ensure that mobile users are up-to-date - no cradle required.
Thin-client access to corporate data—Optional Good Messaging
Forms™ wireless information system leverages existing Web­enabled applications and is optimized for wireless. This feature is only available on supported Palm handhelds.
One-touch simplicity —Ensures that actions taken by the user,
whether on the handheld or on the desktop, are mirrored. Delete a message and it is deleted everywhere.
Integrated attachment viewing and forwarding —Microsoft
Office® (*.doc, *.ppt, *.xls), Adobe Acrobat® (*.pdf), Word Perfect® (*.wpd), HTML (*.htm and .html), Rich Text (*.rtf), message (*.msg), sound (.wav, .mp3, etc.), image (.bmp, .png, etc.), and plain text (*.txt). Displays attachments with original formatting, or with plain text formatting when no capable viewer is installed. If no viewer is installed, a download option is available to save the file. This feature is not available on all handhelds.
Enterprise-class, end-to-end system—Encrypted and reliable
wireless access to corporate email and data from behind the firewall to the handheld.
Reliable message delivery—Uses Positive Acknowledgement
Architecture to confirm message delivery every time.
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Overview
Zero desktop install option—Eliminates the need for desktop
deployment, dramatically lowering the cost and time required to deploy and maintain a fleet of users. No cradle-based or cable­based synchronization is required.
Multi-handheld and multi-network—Enables handheld and
network choices for the future.
Multi-purpose—Converges phone and data service capabilities in
standard operating-system environments that support your other required handheld applications.
System Overview
Your handheld works in conjunction with your email server and Good Messaging Server software on your corporate network.
After being set up for use, your handheld, when turned on, connects wirelessly with your corporate network using high-speed wireless network service supported by your handheld. Good Messaging works with many domestic and international wireless carriers.
Good Messaging Service synchronizes your handheld with your email, calendar, contacts, notes, journal, tasks, to do items, and folders stored on your corporate email server, just as the Outlook or Lotus Notes application synchronizes your desktop computer with your email server. In this way, your Outlook or Lotus Notes and handheld folders present the same information. (Personal folders stored on your PC hard disk are not synchronized.)
Handheld setup instructions in this guide assume your IT administrator has set up your handheld for use, installed Good Messaging Server software on your network, and added your handheld to Good Messaging Server. Refer to Figure A, “Wireless Setup,” on page 103 for more information.
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How Good Messaging Changes Your Handheld
How Good Messaging Changes Your Handheld
Your handheld guide describes your handheld before it has been set up for use with Good Messaging software. In most cases, the guide remains accurate after the handheld has been set up. The following sections describe how Good Messaging may change your handheld’s behavior.
Palm OS Handhelds
If your Palm OS guide describes Email, Calendar, Contact, and
Task applications, use this guide instead.
In Treo 600 Preferences, the Sun key (also called Power button)
on the front panel is now set to display the Good Messaging Today screen.
In Treo 650 and 700w Preferences, the Side key on the left side of
the handheld is now set to display the Good Messaging Today screen.
The handheld radio is used for Good Messaging applications, as
well as for the phone and Internet. When a Good Messaging data connection is established via the radio, the word “Data” is added to the radio-strength indicator on-screen.
When the Caller ID and Speed Dial features link to your contacts,
the Good Messaging Contacts application is used.
Windows Mobile 2003 Handhelds
Access to the Good Messaging applications is added to the Today
screen.
Hardware buttons, if any, that connect to calendar, contacts, and
email, will now connect to the Good Messaging versions of these applications.
Email status and upcoming appointments are added to the Today
window.
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Overview
If your handheld guide describes email, calendar, contact, and
task applications, the applications are still available, but you’ll use this guide instead for the Good Messaging versions of these applications.
When the Caller ID and Speed Dial features link to your contacts,
the Good Messaging Contacts application is used.
Windows Mobile 5.0 Handhelds
Access to the Good Messaging applications is added to the Home
screen.
Hardware buttons that connect to Calendar, Contacts, and Email,
will now connect to the Good Messaging versions of these applications.
Email status, text messages, and upcoming Calendar
appointments are added to the Home screen.
SMS (text) messages can be accessed through the Messaging menu
and you can send an SMS message from within Good Messaging Contacts.
If your handheld guide describes email, calendar, contact, and
task applications, these applications are still available, but you’ll use this guide instead for the Good Messaging versions.
When the Caller ID and Speed Dial features link to your contacts,
the Good Messaging Contacts application is used.
Symbian OS, Nokia Series 60 Handhelds
Access to the Good Messaging applications is added to the Active
Standby screen.
The email hardware button will now connect to the Good
Messaging inbox. A long press of the email hardware button will open an email compose window inside GoodLink.
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About Good Messaging Applications
SMS (text) or MMS (multimedia) messages can be accessed
through the Messaging menu and you can send an SMS message from within Good Messaging Contacts.
If your handheld guide describes email, calendar, contact, and
task applications, these applications are still available, but you’ll use this guide instead for the Good Messaging versions.
When the Caller ID and Speed Dial features link to your contacts,
the Good Messaging Contacts application is used.
Depending on the E series handheld you have, Good Messaging
Contacts may not be integrated with the phone. Therefore, SMS, spped dial, and caller ID do not query the Good Messaging Contacts database.
About Good Messaging Applications
Good Messaging applications are wirelessly synchronized with your email server account. Synchronization includes:
Email messages and folders
Both message status and folder contents are synchronized. For example:
- Messages marked read on your handheld are marked read on
the email server and in your Inbox.
- New messages sent to your email server Inbox are
automatically sent to your handheld.
- Messages you delete from the Inbox on your handheld are also
deleted from the Inbox.
- Email folders you add, delete, or rearrange also appear on your
handheld.
For more information on email synchronization, see “Using Email Folders” on page 53.
Contacts
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Overview
All personal contacts are synchronized. Personal contacts are those stored in the Contacts folder or Address Book in your account (the ones that you see when you click the Contacts folder in Outlook or Lotus Notes). Your IT administrator determines which public contacts are available to you. Public contacts are those stored in public folders in Outlook or Lotus Notes.
Calendar
Both calendar appointments and meeting requests are synchronized. You can create, change, and delete meetings, and accept, tentatively accept, or decline meeting requests from your handheld.
Notes/Personal Journal
Notes or Personal Journal are synchronized. Up to 4K of text per note is included.
Tasks /To Do Lists
Tasks or To Do lists are synchronized. Recurring tasks in appear as individual tasks on the handheld.
You do not need a cable, cradle, or the desktop software installed on your computer to synchronize. Synchronization happens whenever the handheld radio is on and you are in coverage, as shown by the signal-strength indicator for data service on your handheld. You can choose to work offline; however, you can continue to read and compose messages while offline. An active GPRS subscription, or access to a WiFi network (if it is supported by your handheld), is required for synchronization to work.
For More Information
For more information about Good Messaging and other applications within the Good System product suite, visit www.good.com.
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2 Getting Started
This chapter gives a basic introduction to using your handheld with Good Messaging.
For information about installing Good Messaging, refer to “Wireless Setup” on page 103 or to the Good Messaging Easy Setup Card.
Using Good Messaging
In general, Good Messaging works the same on all handhelds. Depending on the handheld itself, key functions and menus may vary. Refer to the handheld maker’s user guide for information on basic operation and care of the handheld.
Palm OS Handhelds
You can use the touch screen or the five-way navigation pad to move around the screen. Select the Good icon from the Programs screen to get to the main Good Messaging screen. This screen includes an icon bar you can use to open Good Messaging applications.
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Getting Started
The Home screen includes an icon bar you can use to open Good Messaging applications.
To open the Good Today screen, press the Home key or select the Good icon on the Palm home screen.
Select an icon on the icon bar to open Good Messaging applications.
Select the scroll arrow to view more icons.
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Using Good Messaging
If you prefer, you can change the Today screen to show a quick launcher instead of the icon bar. To hide (or show) the quick launcher, press Menu and choose Quick Launcher from the Options menu.
Select this command to show or hide the Good quick launcher.
Select an application name on the quick launcher to open a Good Messaging application.
Select More... to view a list of additional Good Messaging applications.
To open a Good Messaging application, select an application icon on the Today screen. You can also use the five-way navigation pad on your handheld to scroll and open applications from the icon bar or quick launcher.
To return to the Home screen, press the Home button.
You can configure the Sun key, the Side Key, or the Home key on
your handheld to automatically open the Good Today screen. For more information, see “Setting Good Messaging Preferences” on page 86. Choices are:
Treo 600: The Sun (Power) key or the Home key.
Treo 650: The Side key or the Home key
If you select the Sun key:
Pressing the Sun key opens the Good Today screen.
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Getting Started
Holding down the Sun key for a few seconds will activate the
keyboard lock.
Press the Home key to use Palm applications (return to Palm
home).
If you select the Side key:
Holding down the Side key for a few seconds will open the
Good Today screen.
Press the Home key to use Palm applications (return to Palm
home).
If you select the Home key:
Pressing the Home key from any GoodLink application will
open the Good Today screen.
On the Good Today screen, pressing the Home key returns you
to Palm home. You can also choose Go to Palm Applications from the GoodLink menu.
Sun key (Treo 600) and Side key (Treo 650 and 700p) functions
are unchanged.
Windows Mobile Pocket PC Handhelds
You can use the touch screen or the five-way navigation pad to move around the screen. You can use the Good Launcher to move between the Good Messaging applications. The Good Launcher includes a menu of all of the Good Messaging applications and preferences. From the Today screen, select the Good logo to open the Good Launcher. From the Good Launcher, you can start any of the Good Messaging applications. You can return to the Good Launcher at any time by selecting Menu, and then Good Launcher while using a Good Messaging application.
Press the back arrow key to return to the previous screen. If you are in a text entry field, pressing the back arrow key deletes the characters to the left of the cursor.
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Using Good Messaging
To use other applications (non-Good) on your handheld, use the Start menu from the Home screen.
Launcher Compose Calendar Tasks
Email Contacts Notes
Select GoodLink from the Start menu, or select the Good icon on the Home screen.
Windows Mobile Smartphones
You use the five-way navigation pad on your phone to move around the screen. You can move left, right, up, or down. Press the Action key (center of the five-way navigation pad) to select a highlighted item.
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Getting Started
Launcher Compose Contacts
Email Calendar
Select GoodLink from the Start menu, or select the Good icon on the Home screen.
For help with GoodLink, select Quick Tips.
You use the two soft keys located directly below the screen to select a menu. The menus change depending upon the application. On many screens, the right soft key is Menu. Press Menu to display options or to perform a command within an application.
To choose an item on a menu, you can use the five-way navigation pad or you can also enter the number that corresponds to the menu
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Using Good Messaging
item. The following table describes the main ways to navigate using your Smartphone.
Item Description
Five-way Navigation pad
Action (center) Key Soft Keys Use the two soft keys located directly below the screen
Menu Key Press Menu to display options or to perform a
Back Arrow Key Press the back arrow key to return to the previous
Left Key Press the left key to return to a field at the top of the
Home Press the Home key to return to the Home Screen. The
Good Launcher The Good Launcher includes a menu of all of the
Use the five-way navigation pad on your phone to move around the screen. You can move up, down, left, or right. Use to select a highlighted item. Press the center of the five-way navigation to select items.
to select a menu. The menus change depending upon the application. On many screens, the right soft key is Menu.
command within an application.
screen. If you are in a text entry field or compose area of an email, pressing the back arrow key deletes the characters to the left of the cursor.
screen. For example, if you are scrolling through a long list of contacts and want to return to the Find field, press the left arrow key.
Home screen also includes icons, (such as the Email, Compose, Calendar and Contacts), you can select to start the application. It does not include an icon for Notes or Tasks, which can be accessed through the Good Launcher. Press the Home key twice to return to the Good Launcher from within any GoodLink application.
GoodLink applications and preferences. From the Home screen, select the Good logo to open the Good Launcher. You can return to the Good Launcher at any time by selecting Menu, and then Good Launcher while using a GoodLink application.
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Getting Started
Item Description
Start Menu From the Home screen, use the Start menu to access all
other (non-GoodLink) applications.
Notifications You receive an on-screen alert to notify you when a
particular event occurs. For example, if a new email arrives or an appointment is coming up, a yellow alert appears on the bottom of the screen. Press * to view the notification or # to dismiss it.
Symbian OS, Nokia Series 60 Handhelds
You can use the Good Launcher to move between the Good Messaging applications. The Good Launcher includes a menu of all of the Good Messaging applications and preferences. From the Active Standby screen, select the Good logo to open the Good Launcher. From the Good Launcher, you can start any of the Good Messaging applications. You can return to the Good Launcher at any time by selecting Menu, and then Good Launcher while using a Good application.
Press the right softkey (Back) to return to the previous screen. If you are in a text entry field, pressing the back arrow key deletes the characters to the left of the cursor.
To use other applications (non-Good) on your handheld, use the Applications screen.
Active Standby and Standby Modes
Nokia Series 60 handhelds have two types of standby modes: Active Standy and Standby. If you turn on the handheld and see a bar of icons, like in the screen below, the handheld is in Active Standby mode. If you do not see any application icons besides the clock, you are in Idle mode.
You can choose the applications available while in Active Standby mode by selecting Menu > Tools > Settings > Phone > Standby Mode. The behavior of some keys changes depending on the standby mode of the handheld.
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While in Active Standby mode, select the Good logo to access the Good Launcher
Using Good Messaging
Select an application to open it or enter the letter that corresponds to it.
The following table describes the key navigation methods:
Item Description
Five-way Navigation Joystick
Selection (center of five­way navigation joystick) Key
Right Soft Key Use to close current screen or return to the
Left Soft Key Use to select a menu. On many screens, the left
Use to move around the screen. You can move up, down, left, or right.
Use to select a highlighted item. Press the center of the five-way navigation joystick to select items. From Active Standby screens, goes to Good Launcher.
previous screen.
soft key is Options. The menu changes depending upon the screen.
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Getting Started
Item Description
Options Menu Press to display options or to perform a
command within an application.
Applications Press to go to the Applications folder. From the
Applications folder, you can navigate to other installed applications. Pressing and holding this button takes you to the application switcher which is a fast way to move between applications that are currently open.
Email Press to go to the Good Messaging Inbox.
Pressing and holding this button goes to the
Compose screen. End (red) Goes to Active Standby or Standby screen. Call (green) Used to make phone call after the phone
number is entered or goes to Call logs on Active
Standby only. Up arrow (from Idle
screen) Down arrow (from Idle
screen) Right arrow (from Idle
screen) Left Arrow (from Idle
screen) Getting Help Select Quick Tips from the Good Launcher to
Goes to Compose screen.
Goes to Contacts.
Goes to Calendar.
Goes to Tasks.
get information about using Good Messaging.
Turning the Handheld On and Off
To turn your handheld on or off, press and hold the Power key. Holding down the key turns off the radio only on Windows Mobile and Palm OS handhelds. On some handhelds, you can press the
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The Handheld Battery
Power key quickly to display a list of options to turn off your phone, set the key or device lock, set the profile type, and set other options.
The Handheld Battery
Keep your handheld’s battery charged. Refer to your handheld user’s guide for detailed information on battery maintenance and performance (for example, to find how much battery charge is necessary for the radio to remain operational). When the battery charge is too low for the radio to function, Good Messaging will not synchronize.
Extending Battery Life
To extend battery life:
Set the Auto-off and backlight settings to the minimum.
Recharge the handheld’s battery at night or whenever you aren’t
using the handheld.
Use the Block Sender feature to block messages from non-critical
senders. (See “Blocking Messages from a Sender” on page 57.)
Turn off the handheld radio when traveling on airplanes or other
out-of-range situations.
Where possible, use multiple recipients for email messages rather
then sending the message more than once.
When possible, work offline. While working offline, you can
continue to read and compose messages, browse the Internet, and make and receive calls.
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Getting Started
Good Messaging and the Handheld Radio
The handheld’s radio connects your handheld to the wireless network, enables you to send and receive email, and synchronizes your applications. You can use your handheld without the radio (for example, when you’re on an airplane), but the radio must be turned on to synchronize.
Radio indicators that appear on screen apply to Good Messaging as they do to the handheld. The service must be present for active Good Messaging synchronization. If you are working offline, you can select Send/Receive Now to synchronize on demand, and you can also continue to make calls and browse the Internet.
Radio indicators vary depending on the type of handheld you are using. (See the documentation that came with your handheld for details.)
The following are some of the common indicators that appear on your handheld.
Palm OS Indicators
The following indicators appear on Palm OS handhelds:
Radio signal strength is high.
Radio signal strength is medium.
Radio signal strength is low.
Radio coverage is currently unavailable.
Radio signal strength is insufficient to transmit messages.
Radio is turned off.
Network problems are preventing communication.
Radio is transmitting data, such as Good Messaging data and GPRS is activated.
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Good Messaging and the Handheld Radio
Data transmission off. Use Send/Receive now to activate.
Battery too weak for radio use.
Windows Mobile Smartphone Indicators
The following indicators appear on Windows Mobile Smartphone handhelds:.
Data call active. Connection arrows. Indicates the handheld is connected to the network.
Connection problems/radio off. Symbols such as !, X, and OFF are often used to indicate the radio is off or connection problems have occurred.
Signal bars. Indicates signal strength. The more bars that appear, the stronger the signal.
t9
T9 T9
Battery level.
GPRS available.
GPRS in use.
Predictive text (also known as T9 or iTap) input mode, uppercase.
Predictive text (also known as T9 or iTap) input mode, caps lock.
Predictive text (also known as T9 or iTap) input mode, lowercase.
Multi-tap text input mode, uppercase.
Multi-tap text input mode, caps lock.
Multi-tap text input mode, lowercase.
Numeric input mode
Predictive text input mode, lowercase
Predictive text input mode, caps lock
Predictive text input mode, uppercase
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Getting Started
Windows Mobile Pocket PC Indicators
The following indicators appear on Windows Mobile Pocket PC handhelds:
Signal bars. Indicates signal strength. The more bars that appear, the stronger the signal.
Connection arrows. Indicates the handheld is connected to the network.
In addition to connection arrows, some handhelds may show symbols or words (such as DATA) when data is transferred over the connection.
Connection problems/radio off. Symbols such as !, X, and OFF are often used to indicate the radio is off or connection problems have occurred.
Symbian OS, Nokia Series 60 Indicators
The following indicators appear on Symbian OS, Nokia Series 60 handhelds:
Signal bars. Indicates signal strength. The more bars that appear, the stronger the signal.
In addition to connection arrows, some handhelds may show D symbols when data is transferred over the connection.
GPRS connection available.
GPRS connection problem. Indicates the handheld is not connected.
GPRS connection active. Indicates the handheld is connected to the network.
Bluetooth connection active
Infrared connect active.
32 Getting Started
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