Nokia FMHOMN0041 User Manual
FastMile Rel.17.10
FastMile Home Outdoor Modem
User Manual
DN09218237
Issue 03 Draft 28.11.2017
FastMile Home Outdoor Modem User Manual |
Disclaimer |
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Disclaimer
The information in this document applies solely to the hardware/software product (“Product”) specified herein, and only as specified herein. Reference to “Nokia” later in this document shall mean the respective company within Nokia Group of
Companies with whom you have entered into the Agreement (as defined below).
This document is intended for use by Nokia's customers (“You”) only, and it may not be used except for the purposes defined in the agreement between You and Nokia (“Agreement”) under which this document is distributed. No part of this document may be used, copied, reproduced, modified or transmitted in any form or means without the prior written permission of Nokia. If You have not entered into an Agreement applicable to the Product, or if that Agreement has expired or has been terminated, You may not use this document in any manner and You are obliged to return it to Nokia and destroy or delete any copies thereof.
The document has been prepared to be used by professional and properly trained personnel, and You assume full responsibility when using it. Nokia welcomes your comments as part of the process of continuous development and improvement of the documentation.
This document and its contents are provided as a convenience to You. Any information or statements concerning the suitability, capacity, fitness for purpose or performance of the Product are given solely on an “as is” and “as available” basis in this document, and Nokia reserves the right to change any such information and statements without notice. Nokia has made all reasonable efforts to ensure that the content of this document is adequate and free of material errors and omissions, and Nokia will correct errors that You identify in this document. Nokia's total liability for any errors in the document is strictly limited to the correction of such error(s). Nokia does not warrant that the use of the software in the Product will be uninterrupted or error-free.
NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF AVAILABILITY, ACCURACY, RELIABILITY, TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS MADE IN RELATION TO THE CONTENT OF THIS DOCUMENT. IN NO EVENT WILL NOKIA BE LIABLE FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO SPECIAL, DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL OR ANY LOSSES, SUCH AS BUT NOT LIMITED TO LOSS OF PROFIT, REVENUE, BUSINESS INTERRUPTION, BUSINESS OPPORTUNITY OR DATA THAT MAY ARISE FROM THE USE OF THIS DOCUMENT OR THE INFORMATION IN IT, EVEN IN THE CASE OF ERRORS IN OR OMISSIONS FROM THIS DOCUMENT OR ITS CONTENT.
This document is Nokia proprietary and confidential information, which may not be distributed or disclosed to any third parties without the prior written consent of Nokia.
Nokia is a registered trademark of Nokia Corporation. Other product names mentioned in this document may be trademarks of their respective owners.
Copyright © 2017 Nokia. All rights reserved.
Important Notice on Product Safety
This product may present safety risks due to laser, electricity, heat, and other sources of danger.
Only trained and qualified personnel may install, operate, maintain or otherwise handle this product and only after having carefully read the safety information applicable to this product.
The safety information is provided in the Safety Information section in the “Legal, Safety and Environmental Information” part of this document or documentation set.
Nokia is continually striving to reduce the adverse environmental effects of its products and services. We would like to encourage you as our customers and users to join us in working towards a cleaner, safer environment. Please recycle product packaging and follow the recommendations for power use and proper disposal of our products and their components.
If you should have questions regarding our Environmental Policy or any of the environmental services we offer, please contact us at Nokia for any additional information.
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FastMile Home Outdoor Modem User Manual |
Table of contents |
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Table of contents |
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1 |
Introduction .................................................................................................................................... |
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1.1 |
Scope........................................................................................................................................ |
9 |
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1.2 |
Who Should Read this Manual ................................................................................................. |
9 |
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1.3 |
How this manual is organized................................................................................................... |
9 |
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1.4 |
Acronyms .................................................................................................................................. |
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2 Home Outdoor Modem Overview ............................................................................................... |
10 |
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2.1 |
Product Overview ................................................................................................................... |
10 |
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2.2 |
Functional Overview ............................................................................................................... |
10 |
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2.3 |
Variants Overview................................................................................................................... |
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2.3.1 |
Variants ............................................................................................................................. |
10 |
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2.4 |
Key Characteristics................................................................................................................. |
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2.4.1 |
LTE.................................................................................................................................... |
11 |
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2.4.2 |
Ethernet............................................................................................................................. |
11 |
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2.4.3 |
Power supply..................................................................................................................... |
11 |
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2.4.4 |
TR-069 .............................................................................................................................. |
11 |
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2.5 |
Interface/Ports ........................................................................................................................ |
11 |
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2.6 |
LED Status.............................................................................................................................. |
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2.7 |
Power Source ......................................................................................................................... |
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2.8 |
Performance ........................................................................................................................... |
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2.8.1 |
Throughput ........................................................................................................................ |
13 |
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2.8.2 |
Power Consumption .......................................................................................................... |
13 |
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2.9 |
Certifications ........................................................................................................................... |
14 |
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3 |
Installation Procedure ................................................................................................................. |
15 |
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3.1 |
Safety Information................................................................................................................... |
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3.2 |
Package Contents .................................................................................................................. |
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3.3 |
Home Outdoor Modem Installation Prerequisites................................................................... |
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3.3.1 Lightning protection |
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16 |
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3.4 Home Outdoor Modem installation ......................................................................................... |
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3.4.1 Selecting the Home Outdoor Modem mounting location using Installation App ............... |
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3.4.2 |
Mounting Instructions ........................................................................................................ |
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3.4.3 Connectivity and power up sequence ............................................................................... |
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3.4.4 Managing Home Outdoor Modem through Management app .......................................... |
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4 |
Troubleshooting........................................................................................................................... |
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4.1 Common Problems during Installation and startup Phase ..................................................... |
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4.1.1 Home Outdoor Modem is not registered. .......................................................................... |
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4.1.2 Home Outdoor Modem registration fails at Controller....................................................... |
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4.1.3 Home Outdoor Modem is registered to a wrong BS/Cell .................................................. |
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4.1.4 Home Outdoor Modem installation application cannot connect to the Controller ............. |
38 |
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4.1.5 Home Outdoor Modem cannot form the LTE connection by using the narrow-beam. ..... |
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4.1.6 Cable between Home Outdoor Modem and Home Router not properly connected ......... |
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4.1.7 SIM is not inserted............................................................................................................. |
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4.1.8 |
Invalid PIN ......................................................................................................................... |
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4.1.9 Home Outdoor Modem is not able to attach to LTE Network due to Incorrect APN......... |
42 |
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4.2 Common Problems during Execution Phase.......................................................................... |
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4.2.1 Home Outdoor Modem Provisioning is not successful after reboot/factory reset ............. |
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4.2.2 Home Outdoor Modem firmware upgrade to latest build failed ........................................ |
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4.2.3 Home Outdoor Modem is not able to communicate with Controller after firmware upgrade |
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4.2.4 Home Outdoor Modem detached from network ................................................................ |
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5 |
Appendix A: Factory Settings .................................................................................................... |
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Appendix B Specifications ......................................................................................................... |
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7 Appendix D FCC Compliance Statement................................................................................... |
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47 |
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FastMile Home Outdoor Modem User Manual |
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List of figures |
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List of figures |
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Figure 1 |
Front and Back view of Home Outdoor Modem ................................................................ |
10 |
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Figure 2 |
Interfaces/Ports at Home Outdoor Modem - 1 .................................................................. |
12 |
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Figure 3 |
Interfaces/Ports at Home Outdoor Modem - 2 .................................................................. |
12 |
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Figure 4 |
Welcome Screen ............................................................................................................... |
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Figure 5 |
Need Location ................................................................................................................... |
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Figure 6 |
Phone Calibration.............................................................................................................. |
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18 |
Figure 7 |
Finding Location ................................................................................................................ |
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19 |
Figure 8 |
Find QR code .................................................................................................................... |
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19 |
Figure 9 |
Scan the QR code ............................................................................................................. |
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20 |
Figure 10 |
Set FastMile Controller Address ....................................................................................... |
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Figure 11 |
Check the contents............................................................................................................ |
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Figure 12 |
Insert the SIM .................................................................................................................... |
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22 |
Figure 13 |
Finding nearest tower........................................................................................................ |
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23 |
Figure 14 |
Check Mount Type ............................................................................................................ |
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24 |
Figure 15 |
Wall Selection.................................................................................................................... |
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25 |
Figure 16 |
Setting Direction ................................................................................................................ |
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Figure 17 |
Bottom view of Wall Mounting Anchor .............................................................................. |
26 |
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Figure 18 |
Install Mount ...................................................................................................................... |
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26 |
Figure 19 |
Earth connection with Wall-mount and Poll-mount Configuration..................................... |
27 |
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Figure 20 |
Connect cable ................................................................................................................... |
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27 |
Figure 21 |
Tilt Home Outdoor Modem ................................................................................................ |
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28 |
Figure 22 |
Lock Home Outdoor Modem ............................................................................................. |
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28 |
Figure 23 |
Install the Pole................................................................................................................... |
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29 |
Figure 24 |
Pole Mount Option............................................................................................................. |
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29 |
Figure 25 |
Bottom view of Pole Mount ............................................................................................... |
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30 |
Figure 26 |
Setting Direction ................................................................................................................ |
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30 |
Figure 27 |
Tilt the Home Outdoor Modem.......................................................................................... |
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FastMile Home Outdoor Modem User Manual |
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Figure 28 Lock Home Outdoor Modem ............................................................................................. |
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Figure 29 Power sequence of Home Outdoor Modem through Home Router .................................. |
32 |
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Figure 30 Ethernet Adapter Assembly .............................................................................................. |
32 |
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Figure 31 |
Connect Cable................................................................................................................... |
33 |
Figure 32 Plug in Home Router ......................................................................................................... |
34 |
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Figure 33 |
Testing Connection ........................................................................................................... |
34 |
Figure 34 Software Update Available ................................................................................................ |
35 |
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Figure 35 |
Install Updates................................................................................................................... |
36 |
Figure 36 |
Connection ........................................................................................................................ |
36 |
Figure 37 Cell re-assignment during Home Outdoor Modem Installation Procedure ....................... |
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List of tables |
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List of tables |
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Table 1 |
Manual contents .................................................................................................................. |
9 |
Table 2 |
Acronyms ............................................................................................................................ |
9 |
Table 3 |
Interfaces/ports of Home Outdoor Modem........................................................................ |
12 |
Table 4 |
LED Status ........................................................................................................................ |
13 |
Table 5 |
LTE throughput.................................................................................................................. |
13 |
Table 6 |
Home Outdoor Modem Certifications................................................................................ |
14 |
Table 7 |
Package contents of Home Outdoor Modem .................................................................... |
15 |
Table 8 |
Factory settings ................................................................................................................. |
45 |
Table 9 |
Specifications .................................................................................................................... |
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FastMile Home Outdoor Modem User Manual |
Introduction |
Summary of changes
Changes between document issues are cumulative. Therefore, the latest document issue contains all changes made to previous issues.
Changes between issues 01 and 02
Valid for FastMile 17.6. Updated the supported bands in section 2.3.2 LTE
Key Characteristics.
Changes between issues 02 and 03
Valid for FastMile 17.10. Several minor changes.
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FastMile Home Outdoor Modem User Manual |
Introduction |
1Introduction
1.1Scope
The purpose of this document is to primarily provide installation requirements and procedures for Nokia FastMile Home Outdoor Modem.
1.2 Who Should Read this Manual
This document is intended for persons installing and troubleshooting the equipment.
1.3 How this manual is organized
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Chapter |
Contents |
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1 |
Introduction |
Introduces the FastMile Home Outdoor Modem (ODU); |
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defines the purpose, scope, and intended audience of this |
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document; explains how information is organized in this |
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document. |
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2 |
Home Outdoor Modem |
This chapter presents brief overview of Home Outdoor |
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Overview |
Modem. |
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3 |
Installation Procedure |
This chapter presents detailed installation steps and startup |
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procedure for Home Outdoor Modem |
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4 |
Troubleshooting |
This chapter lists down common problems faced during |
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various phases. It also contains their resolutions. |
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Table 1 |
Manual contents |
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1.4 Acronyms
The acronyms below are fundamental to the information provided in this guide.
Acronym |
Expanded |
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ACS |
Auto Configuration Server |
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CPE |
Customer Premises Equipment |
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IDU |
Indoor Unit of CPE (same as Home Router) |
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NTE |
Network Termination Equipment (same as Home Outdoor Modem, ODU) |
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ODU |
Outdoor Unit of CPE (same as Home Outdoor Modem, NTE) |
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PoS |
Point of sales |
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PoSApp |
Point of sales Application |
LTE |
Long Term Evolution |
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LTTH |
LTE to the home |
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LTTH-C |
FastMile Controller |
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SIM |
Subscriber Identity module |
Table 2 |
Acronyms |
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FastMile Home Outdoor Modem User Manual |
Home Outdoor Modem Overview |
2 Home Outdoor Modem Overview
This chapter provides an overview of Home Outdoor Modem.
2.1 Product Overview
Home Outdoor Modem is the Outdoor Unit of Nokia FastMile solution, the purpose of which is to provide the last mile broadband connection using LTE technology.
Figure 1 Front and Back view of Home Outdoor Modem
The Home Outdoor Modem includes high-gain beam forming antenna and LTE modem providing the LTE broadband access to the network. Home Outdoor Modem is capable of sustaining outdoor environmental conditions.
2.2 Functional Overview
The Nokia FastMile Home Outdoor Modem wireless broadband access to meet end users’ networking needs. The FastMile Home Outdoor Modem lets operators use LTE to offer fixed wireless broadband
The FastMile Home Outdoor Modem is easy to install and user-friendly to operate. The smart phone installation application makes sure the modem is deployed in the optimal location.
The FastMile Home Outdoor Modem supports remote management capability, allowing management and health monitoring of the devices from FastMile Controller management system.
2.3Variants Overview
2.3.1Variants model number
FMHOM0007A |
Band 41 with Arctic operating temperature range (-30°C to 65°C) |
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FMHOM0007 |
Band 41 with Standard operating temperature range (-20°C to |
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65°C) |
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Home Outdoor Modem Overview |
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Above variants retain a common FCCID: 2AL7J-FMHOMN0041 for Band 41 operation
Key Characteristics
2.3.2 LTE
LTE 3GPP Release 9 Compliant, UE Category 4
Transmit avg power: Max +23dBm +/-2.7dB
FastMile 17.10: Supported Band 41
Antenna Characteristics:
3x3 dual polarized antenna array
Electronical beam steering +/- 45o horizontally 14.5 dBi peak antenna gain
2.3.3 Ethernet
Supports 1GbE WAN Interface
Supports IEEE802.3 1000BASE-T
Supports CAT5e/6 unshielded twisted pair cable
Supports IEEE802.3az Energy efficient Ethernet
2.3.4 Power supply
The Home Outdoor Modem is powered via PoE from the Home Router or PoE injector. WAN Port supports PoE+ as per IEEE802.3 at type-2
2.3.5 TR-069
Supports device management using TR-069 Amendment 5.
Supports configuration management, diagnostics and monitoring at Home Outdoor Modem.
2.4 Interface/Ports
# |
Interface/port |
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1 |
1Gbps Ethernet port (PoE+ PD WAN) |
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SIM Slot (Nano/4FF SIM) |
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3 |
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Reset Button |
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4 |
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LED Indicator |
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Table 3 |
Interfaces/ports of Home Outdoor Modem |
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Figure 2 Interfaces/Ports at Home Outdoor Modem - 1
Figure 3 Interfaces/Ports at Home Outdoor Modem - 2
2.5 LED Status
# |
Stage |
LED |
Blink rate |
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1 |
Power-On, Early Boot |
WHITE(Non-Flashing) |
No Blink |
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2 |
Successful Start |
GREEN(Non-Flashing) |
No Blink |
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3 |
Issue at Home Outdoor Modem (resulting |
Flashing ORANGE |
2Hz |
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to no service) |
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4 |
SW update is available |
Flashing Green |
0.5Hz |
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Pressing ‘Reset to Factory Defaults’ |
Flashing ORANGE for 1 Sec |
2Hz |
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button (or) Reset done programmatically |
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Table 4 |
LED Status |
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2.6 Power Source
The Home Router (IDU) and Home Outdoor Modem (ODU) are connected together with a CAT 5e/ 6 that provides power from the Home Router to the Home Outdoor Modem through PoE+.
2.7 Performance
2.7.1 Throughput
2.7.1.1 LTE
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Use case |
UDP UL |
UDP DL |
UDP Bi-dir |
TCP UL |
TCP DL |
TCP Bi-dir |
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(UL/DL) |
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(UL/DL) |
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Throughput |
46 |
145 |
46/145 |
45.5 |
142 |
45.5/ 142 |
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achieved (Mbps) |
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Table 5 |
LTE throughput |
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•Data rates can have a margin of 2-3 % error.
•Packet Length used is 1460 B in case of UDP, Window is 128k in case of TCP.
•The data rates are for IPv4 cases.
2.7.1.2 Ethernet
Ethernet 1000BASE-T, throughput as per standard is max 1000Mbps. The Ethernet link gets negotiated at 1000Mbps when Home Router is connected to it. The end to end throughput achieved is 145/46 Mbps (restricted by LTE Throughput).
2.7.2 Power Consumption
Power consumption at full throughput: ~2.2Watts
Power consumption at Low LTE Signal Level: ~4.5Watts
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FastMile Home Outdoor Modem User Manual |
Home Outdoor Modem Overview |
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2.8 Certification details |
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Certification |
Remarks |
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FCC certification on TDD Band 41 |
For US operation |
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Table 6 |
Home Outdoor Modem Certification |
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FastMile Home Outdoor Modem User Manual |
Installation Procedure |
3 Installation Procedure
This chapter describes the pre-requisites for Home Outdoor Modem Installation. The chapter also guides us with the step by step installation procedure along with the dependencies on each step.
3.1 Safety Information
•Professional installation is recommended for Home Outdoor Modem. If the user plans to install the Home Outdoor Modem himself, safety instructions should be take care of.
•Use only FastMile Home Router or Nokia approved PoE Injectors for powering the Home Outdoor Modem.
•Do not POWER ON the Home Outdoor Modem before assembling the entire setup.
•Maintain at least 50 cm distance from the front face of the Home Outdoor Modem while the system is operating.
•Install at a minimum height of 2.5 meters from the ground plane
•WARNING: Lightning Danger: Since cables from external environment may connect to the system and they are exposed to lightning, do not work on equipment or cables during periods of lightning activity.
3.2 Package Contents
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Sales Item No |
Item |
Quantity |
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1 |
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Home Outdoor Modem Unit |
1 |
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2 |
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Ethernet Adapter |
1 |
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3 |
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Wall Mounting Anchor |
1 |
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4 |
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Pole Mounting Anchor (Optional) |
1 |
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Table 7 |
Package contents of Home Outdoor Modem |
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Note: If one or more item(s) mentioned above is missing or damaged, please contact customer support.
3.3 Home Outdoor Modem Installation Prerequisites
•Installation person should have the knowledge on installing the Unit.
•Valid SIM needs to be inserted in the Home Outdoor Modem before mounting to the pole or wall.
•All the devices should be available and registered on operator’s Point of Sales location.
•Mechanical tools are required (not included) for mounting the Home Outdoor Modem.
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